CINXE.COM
Privacy Policy
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customer engagement</small></a></li> <li><a href="/features/analytics/" class="c-menu__item">Analytics<span class="c-menu_item v--description"><small>Make data-backed decisions</small></a></li> <li><a href="/features/connect/" class="c-menu__item">Connect<span class="c-menu_item v--description"><small>Be where your customers are</small></a></li> </ul> </div> <div> <p class="c-menu__header">Solutions</p> <ul> <li><a href="/solutions/chatbot-for-marketing/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0)"> <path d="M11 5.71421V19.0504C10.9997 19.4642 10.8531 19.8646 10.5861 20.1811C10.3191 20.4976 9.9488 20.7099 9.54041 20.7805C9.13203 20.8511 8.71178 20.7756 8.35369 20.5673C7.99561 20.3589 7.72267 20.031 7.58297 19.6415L5.43597 13.5015M5.43597 13.5015C4.58719 13.1412 3.88915 12.5002 3.46 11.6851C3.03084 10.8701 2.89692 9.932 3.0809 9.0297C3.26488 8.12739 3.75546 7.31625 4.46962 6.73355C5.18378 6.15085 6.07765 5.83237 6.99997 5.83202H8.83197C12.932 5.83202 16.457 4.60003 18 2.83691V16.8141C16.457 15.051 12.933 13.819 8.83197 13.819H6.99997C6.4626 13.8198 5.93062 13.7111 5.43597 13.5015ZM18 12.8206C18.7956 12.8206 19.5587 12.505 20.1213 11.9434C20.6839 11.3817 21 10.6198 21 9.8255C21 9.03114 20.6839 8.26933 20.1213 7.70764C19.5587 7.14594 18.7956 6.83039 18 6.83039V12.8206Z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0"> <rect width="24" height="24" fill="white"/> </clipPath> </defs> </svg> </span>Marketing</a></li> <li><a href="/solutions/chatbot-for-sales/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0)"> <path d="M3 2.71948H5L5.4 4.71622M5.4 4.71622H21L17 12.7032H7M5.4 4.71622L7 12.7032M7 12.7032L4.707 14.9924C4.077 15.6214 4.523 16.6966 5.414 16.6966H17M17 16.6966C16.4696 16.6966 15.9609 16.907 15.5858 17.2815C15.2107 17.6559 15 18.1638 15 18.6934C15 19.2229 15.2107 19.7308 15.5858 20.1053C15.9609 20.4797 16.4696 20.6901 17 20.6901C17.5304 20.6901 18.0391 20.4797 18.4142 20.1053C18.7893 19.7308 19 19.2229 19 18.6934C19 18.1638 18.7893 17.6559 18.4142 17.2815C18.0391 16.907 17.5304 16.6966 17 16.6966ZM9 18.6934C9 19.2229 8.78929 19.7308 8.41421 20.1053C8.03914 20.4797 7.53043 20.6901 7 20.6901C6.46957 20.6901 5.96086 20.4797 5.58579 20.1053C5.21071 19.7308 5 19.2229 5 18.6934C5 18.1638 5.21071 17.6559 5.58579 17.2815C5.96086 16.907 6.46957 16.6966 7 16.6966C7.53043 16.6966 8.03914 16.907 8.41421 17.2815C8.78929 17.6559 9 18.1638 9 18.6934Z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0"> <rect width="24" height="24" fill="white"/> </clipPath> </defs> </svg> </span>Sales</a></li> <li><a href="/solutions/chatbot-for-support/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0)"> <path d="M5.121 17.3819C7.21942 16.1977 9.58958 15.5772 12 15.5808C14.5 15.5808 16.847 16.2348 18.879 17.3819M15 9.59063C15 10.385 14.6839 11.1468 14.1213 11.7085C13.5587 12.2702 12.7956 12.5857 12 12.5857C11.2044 12.5857 10.4413 12.2702 9.87868 11.7085C9.31607 11.1468 9 10.385 9 9.59063C9 8.79628 9.31607 8.03446 9.87868 7.47277C10.4413 6.91108 11.2044 6.59552 12 6.59552C12.7956 6.59552 13.5587 6.91108 14.1213 7.47277C14.6839 8.03446 15 8.79628 15 9.59063ZM21 11.5874C21 12.7673 20.7672 13.9357 20.3149 15.0259C19.8626 16.116 19.1997 17.1066 18.364 17.9409C17.5282 18.7753 16.5361 19.4372 15.4442 19.8887C14.3522 20.3403 13.1819 20.5727 12 20.5727C10.8181 20.5727 9.64778 20.3403 8.55585 19.8887C7.46392 19.4372 6.47177 18.7753 5.63604 17.9409C4.80031 17.1066 4.13738 16.116 3.68508 15.0259C3.23279 13.9357 3 12.7673 3 11.5874C3 9.20431 3.94821 6.91886 5.63604 5.23379C7.32387 3.54871 9.61305 2.60205 12 2.60205C14.3869 2.60205 16.6761 3.54871 18.364 5.23379C20.0518 6.91886 21 9.20431 21 11.5874Z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0"> <rect width="24" height="24" fill="white"/> </clipPath> </defs> </svg> </span>Support</a></li> <li><a href="/solutions/chatbot-for-education/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0)"> <path d="M8 20.4568V12.969L12 10.7507M12 14.4666L21 9.47475L12 4.48291L3 9.47475L12 14.4666ZM12 14.4666L18.16 11.0502C18.9705 13.1049 19.2005 15.3423 18.825 17.5186C16.2886 17.7644 13.8972 18.8131 12 20.5117C10.1031 18.8133 7.71208 17.7646 5.176 17.5186C4.8002 15.3423 5.03023 13.1048 5.841 11.0502L12 14.4666Z" stroke="black" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0"> <rect width="24" height="24" fill="white"/> </clipPath> </defs> </svg> </span>Education</a></li> <li><a href="/chatbot-for-enterprise/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M3 11h2a2 2 0 012 2v1a2 2 0 002 2 2 2 0 012 2v3M8 4v1.5A2.5 2.5 0 0010.5 8h.5a2 2 0 012 2 2 2 0 004 0 2 2 0 012-2h1m-5 12.5V18a2 2 0 012-2h3m1-4a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Enterprise</a></li> <li><a href="/chatbot-for-healthcare/" class="c-menu__item v--m-button"><span class="c-menu__icon u-mr-sm v--single-color"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0)"> <path d="M4.31804 6.7579C3.90017 7.17509 3.5687 7.67035 3.34255 8.21543C3.1164 8.76051 3 9.34472 3 9.93471C3 10.5247 3.1164 11.1089 3.34255 11.654C3.5687 12.1991 3.90017 12.6943 4.31804 13.1115L12 20.781L19.682 13.1115C20.526 12.269 21.0001 11.1262 21.0001 9.93471C21.0001 8.74318 20.526 7.60044 19.682 6.7579C18.8381 5.91536 17.6935 5.44203 16.5 5.44203C15.3066 5.44203 14.162 5.91536 13.318 6.7579L12 8.07375L10.682 6.7579C10.2642 6.34072 9.7681 6.00979 9.22213 5.784C8.67616 5.55822 8.09099 5.44202 7.50004 5.44202C6.90909 5.44202 6.32392 5.55822 5.77795 5.784C5.23198 6.00979 4.7359 6.34072 4.31804 6.7579Z" stroke="black" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0"> <rect width="24" height="24" fill="white"/> </clipPath> </defs> </svg> </span>Healthcare</a></li> </ul> </div> </div> <a href="https://accounts.livechat.com/signup?client_id=92418ea187dd3c572383cbf56f015b6c&response_type=token&redirect_uri=https%3A%2F%2Fapp.chatbot.com%2Fstories&source_url=https://www.chatbot.com/legal/privacy-policy/&source_type=website" data-controller="utm-tracking" data-target="utm-tracking.element" class="c-menu__foot-action v--only-desktop"> Start a free 14-day trial<svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M14 8H2m7.33-4.67L14 8 9.33 3.33zM14 8l-4.67 4.67L14 8z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </a> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/pricing/" data-target="menu.top">Pricing</a> </li> <li data-target="menu.root"> <button class="c-menu__item v--top" data-target="menu.top">Integrations<span class="c-menu__arrow"><svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span></button> <div class="c-menu__sub v--single"> <div> <div> <ul> <li><a href="/integrations/chat-widget/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.2727 10.9888V12.7321C16.275 12.8503 16.2429 12.9667 16.1802 13.0673C16.1176 13.168 16.027 13.2487 15.9193 13.2999C14.6924 13.8819 13.3557 14.2028 11.9956 14.2417C10.6366 14.2039 9.30068 13.8846 8.07421 13.3043C7.96553 13.2529 7.87416 13.1716 7.81107 13.0701C7.74798 12.9686 7.71585 12.8512 7.71854 12.7321V10.9888C7.7215 10.9089 7.74408 10.831 7.78434 10.7617C7.82459 10.6924 7.88131 10.6338 7.94958 10.5911C8.01785 10.5483 8.09562 10.5227 8.17617 10.5163C8.25672 10.51 8.33762 10.5231 8.41188 10.5546C9.54285 11.0472 10.7602 11.3165 11.9956 11.3473C13.2314 11.3178 14.4495 11.0501 15.5816 10.5591C15.6554 10.5282 15.7357 10.5153 15.8156 10.5217C15.8955 10.528 15.9727 10.5534 16.0405 10.5956C16.1084 10.6378 16.1649 10.6956 16.2054 10.764C16.2458 10.8325 16.2689 10.9096 16.2727 10.9888Z" fill="#0066FF"/> <path d="M20.8964 15.0722C20.805 16.13 20.3122 17.1144 19.5172 17.8276C18.7221 18.5409 17.6836 18.9302 16.6103 18.9173H14.2467L9.74452 21.8117V18.9173L14.2467 16.0229H16.6148C16.9499 16.0349 17.2771 15.9206 17.5303 15.7033C17.7835 15.4859 17.9439 15.1816 17.979 14.8518C18.1166 12.627 18.1053 10.3957 17.9452 8.17239C17.9181 7.87582 17.784 7.5988 17.5675 7.39195C17.3509 7.1851 17.0663 7.06223 16.7657 7.0458C15.2304 6.95229 13.6141 6.8944 11.9956 6.8944C10.3771 6.8944 8.76079 6.94784 7.22555 7.05471C6.92494 7.07114 6.64034 7.19401 6.42376 7.40086C6.20718 7.60771 6.07309 7.88473 6.04598 8.1813C5.88587 10.4046 5.87459 12.6359 6.01221 14.8607C6.04946 15.1889 6.21074 15.491 6.46372 15.7065C6.71671 15.9221 7.0427 16.0351 7.37637 16.0229H9.74452V18.9173H7.38087C6.30876 18.9279 5.27222 18.5372 4.47903 17.8237C3.68584 17.1102 3.19461 16.1266 3.1038 15.07C2.95492 12.697 2.9662 10.3168 3.13757 7.94529C3.22266 6.96185 3.66028 6.04086 4.37148 5.34846C5.08269 4.65606 6.02066 4.23783 7.0162 4.16921C8.61897 4.05566 10.3073 4 11.9956 4C13.6839 4 15.3722 4.05566 16.975 4.16921C17.9736 4.23606 18.9148 4.65466 19.6281 5.34908C20.3413 6.0435 20.7793 6.96775 20.8627 7.9542C21.0337 10.3235 21.045 12.7014 20.8964 15.0722V15.0722Z" fill="#0066FF"/> </svg> </span>Chat Widget<span class="c-menu_item v--description"><small>Support website visitors 24/7</small></span> </a></li> <li><a href="/integrations/livechat/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M20.89 14.19a4.25 4.25 0 01-4.29 3.88h-2.36L9.74 21v-2.93l4.5-2.92h2.37a1.32 1.32 0 001.36-1.18c.14-2.25.13-4.5-.03-6.75a1.25 1.25 0 00-1.18-1.14 78.1 78.1 0 00-9.54 0 1.25 1.25 0 00-1.18 1.15 51.1 51.1 0 00-.03 6.75 1.32 1.32 0 001.36 1.17h2.37v2.92H7.38A4.25 4.25 0 013.1 14.2c-.15-2.4-.13-4.8.04-7.2A4.18 4.18 0 017 3.17a70.3 70.3 0 019.96 0A4.18 4.18 0 0120.85 7c.17 2.39.19 4.8.04 7.19z" fill="#FF5100"/></svg></span>LiveChat<span class="c-menu_item v--description"><small>Get closer to your customers</small></span> </a></li> <li><a href="/integrations/helpdesk/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg fill="none" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="m12 11.015 4.583-4.044H12c-1.622 0-3.236.055-4.77.163-.3.018-.584.144-.8.356-.215.213-.35.496-.377.8a45.659 45.659 0 0 0-.128 3.376v.668c0 1.202.05 2.402.126 3.367.028.304.162.587.378.8.217.211.5.337.801.354 3.177.222 6.365.222 9.542 0 .3-.017.584-.143.8-.355a1.28 1.28 0 0 0 .377-.8c.072-.914.115-2.036.124-3.172L21 9.943v2.578c0 1.214-.056 2.42-.133 3.41a4.28 4.28 0 0 1-1.233 2.674 4.156 4.156 0 0 1-2.65 1.212A65.651 65.651 0 0 1 12 20c-1.688 0-3.375-.06-4.98-.174a4.159 4.159 0 0 1-2.651-1.212 4.28 4.28 0 0 1-1.234-2.676A48.179 48.179 0 0 1 3 12.334v-.668c0-1.282.056-2.564.135-3.607A4.278 4.278 0 0 1 4.37 5.386a4.153 4.153 0 0 1 2.65-1.21A69.245 69.245 0 0 1 12 4h9v2.971l-9 7.936-4.205-3.705 2.21-1.945L12 11.015Z" fill="#2FC774"/></svg> </span>HelpDesk<span class="c-menu_item v--description"><small>Scale your support services</small></span> </a></li> <li><a href="/integrations/facebook-messenger/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12 3C6.93075 3 3 6.71442 3 11.7292C3 14.3525 4.0755 16.6203 5.826 18.1862C5.97225 18.3166 6.06225 18.5011 6.06675 18.6991L6.11625 20.301C6.132 20.8117 6.6585 21.1446 7.1265 20.9377L8.913 20.1502C9.06375 20.0827 9.23475 20.0715 9.3945 20.1142C10.2158 20.3392 11.0888 20.4607 12 20.4607C17.0693 20.4607 21 16.7463 21 11.7315C21 6.71667 17.0693 3 12 3Z" fill="url(#paint0_radial)"/> <path d="M6.59536 14.2827L9.23911 10.0891C9.65986 9.42093 10.5599 9.25669 11.1921 9.72915L13.2959 11.3063C13.4894 11.4502 13.7549 11.4502 13.9461 11.304L16.7856 9.1487C17.1636 8.86073 17.6586 9.31519 17.4066 9.7179L14.7606 13.9093C14.3399 14.5775 13.4399 14.7417 12.8076 14.2692L10.7039 12.6921C10.5104 12.5482 10.2449 12.5482 10.0536 12.6944L7.21411 14.8497C6.83611 15.1377 6.34111 14.6855 6.59536 14.2827Z" fill="white"/> <defs> <radialGradient id="paint0_radial" cx="0" cy="0" r="1" gradientUnits="userSpaceOnUse" gradientTransform="translate(6.465 20.8988) scale(19.6128 19.6111)"> <stop stop-color="#0099FF"/> <stop offset="0.6098" stop-color="#A033FF"/> <stop offset="0.9348" stop-color="#FF5280"/> <stop offset="1" stop-color="#FF7061"/> </radialGradient> </defs> </svg> </span>Facebook Messenger<span class="c-menu_item v--description"><small>Engage your followers</small></span> </a></li> <li><a href="/integrations/shopify/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg fill="none" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M0 0h24v24H0z"/> <path d="M20.349 4.535c0-.14-.14-.21-.21-.21h-1.813L16.79 2.792c-.14-.14-.419-.07-.489-.07 0 0-.279.07-.697.21a7.201 7.201 0 00-.35-.838C14.769 1.186 14 .698 13.094.698h-.21l-.069-.07C12.464.21 11.977 0 11.35 0c-1.117 0-2.303.837-3.21 2.372-.697 1.047-1.186 2.302-1.325 3.349-1.326.419-2.233.698-2.302.698-.698.21-.698.21-.768.837C3.744 7.744 2 21.209 2 21.209l14.651 2.512L23 22.116c-.07.07-2.651-17.442-2.651-17.58v-.001zm-5.511-1.326c-.35.07-.698.21-1.117.35 0-.56-.07-1.396-.349-2.094.907.14 1.326 1.116 1.465 1.744zm-1.884.558a48.07 48.07 0 00-2.442.768c.21-.907.697-1.814 1.256-2.372.209-.21.488-.489.837-.628.279.698.349 1.605.349 2.232zm-1.606-3c.28 0 .49.07.698.21-.278.14-.627.418-.907.697-.697.768-1.325 2.024-1.534 3.21-.698.21-1.396.418-2.024.628C8.07 3.558 9.605.837 11.35.767z" fill="#95BF47"/> <path d="M20.14 4.395h-1.814L16.79 2.86a.15.15 0 00-.14-.14v21.001L23 22.116S20.418 4.605 20.418 4.535a.525.525 0 00-.278-.14z" fill="#5E8E3E"/> <path d="M13.093 7.604l-.698 2.721s-.837-.349-1.813-.279c-1.466.07-1.466.977-1.466 1.187.07 1.255 3.349 1.534 3.489 4.395.14 2.302-1.187 3.837-3.14 3.977-2.302.139-3.628-1.256-3.628-1.256l.489-2.093s1.325.976 2.302.907c.697 0 .907-.628.907-.977-.07-1.605-2.721-1.535-2.93-4.187-.14-2.232 1.325-4.464 4.534-4.674 1.326 0 1.954.28 1.954.28z" fill="#fff"/> </svg> </span>Shopify<span class="c-menu_item v--description"><small>Increase your online sales</small></span> </a></li> <li><a href="/integrations/slack/" class="c-menu__item"> <span class="c-menu__icon u-mr-xs"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.4862 7.26391C12.4862 6.47675 12.4862 5.68642 12.4862 4.89927C12.4862 3.96928 13.1591 3.17577 14.0764 3.0266C15.1048 2.85837 16.0982 3.57887 16.2474 4.60726C16.2633 4.71517 16.2696 4.81992 16.2696 4.92783C16.2696 6.48627 16.2696 8.04154 16.2696 9.59998C16.2696 10.1681 16.0633 10.6506 15.6412 11.0315C15.2254 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fill-rule="evenodd" clip-rule="evenodd" d="m1.7 2.8 1-1 4.6 4.5-4.5 4.5-1.1-1 3.5-3.5-3.5-3.5Z" fill="#ABABB1"/></svg> </li> <li class="u-inline-block u-inline-flex u-items-center"><a href="/legal/privacy-policy/" class="b--u-text-black b--u-text-bold b--u-text-xs b--u-ml-1">Privacy Policy</a></li> </ul> </div> <div class="o-container-xl"> <div class="u-flex u-w-full b--u-pb-8 b--lg:u-pb-16"> <div class="u-basis-12 lg:u-basis-9 b--lg:u-pr-6" data-controller="legal-toc"> <div class="b--u-mb-4"> <h1 class="b--u-text-3xl">Privacy Policy</h1> <div class="b--u-mt-1.5 md:u-mt-0"> <div class="u-flex u-items-center"> <svg width="24" height="24" class="b--u-mr-1" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4 12V9a3 3 0 0 1 3-3h13m0 0-3-3m3 3-3 3M20 12v3a3 3 0 0 1-3 3H4m0 0 3 3m-3-3 3-3"/></g><defs><clipPath id="a"><path fill="#fff" d="M0 0h24v24H0z"/></clipPath></defs></svg> <span class="b--u-text-base">last update: 10/10/2024</span> </div> </div> </div> <aside class="u-block lg:u-hidden b--u-mb-3 b--lg:u-mb-0 t-legal-article__toc__mobile" data-target="legal-toc.toc"> <div class="t-legal-article__toc u-bg-white"> <h3 class="u-block lg:u-hidden b--u-text-xs b--u-text-bold u-mb-0 u-text-gray-300 b--u-py-2 b--lg:u-pb-2 lg:u-pt-0 u-border-t u-border-b u-border-gray-800 b--u-text-caps" data-target="legal-toc.headline" data-action="click->legal-toc#displayTableofContents">Table of content</h3> <div class="t-legal-article__toc__nav u-border-b" data-target="legal-toc.list" data-action="click->legal-toc#displayTableofContents"> <nav id="TableOfContents"> <ul> <li><a href="#1-your-global-privacy-rights">1. Your Global Privacy Rights</a></li> <li><a href="#2-data-we-handle">2. Data We Handle</a></li> <li><a href="#3-how-we-process-your-information">3. How We Process Your Information</a></li> <li><a href="#4-how-we-share-information-we-process">4. How We Share Information We Process </a></li> <li><a href="#5-how-we-secure-your-information-and-how-long-we-keep-your-information">5. How We Secure Your Information And How Long We Keep Your Information</a></li> <li><a href="#6-data-transfer-compliance">6. Data Transfer Compliance</a></li> <li><a href="#7-processing-jurisdiction-specifics">7. Processing Jurisdiction-Specifics</a></li> <li><a href="#8-notice">8. Notice </a></li> </ul> </nav> </div> </div> </aside> <article class="t-legal-article__content b--u-px-0.5 b--lg:u-px-0"> <p>We, <strong>Text, Inc.</strong> and our affiliate (“<strong>Text</strong>”, “Company” or “we”) value your privacy and we are committed to safeguarding your personal information and being transparent about the data we collect and how we use it. </p> <p>Our Privacy Policy applies to all interactions you may have with <strong>Text</strong> and is intended to help you understand our practices concerning the collection, use, and disclosure of information. We retain the right to amend or update this Privacy Policy at any time. The updated version will be indicated by an updated “Last update” date, and the updated version will take effect immediately as soon as it is accessible.</p> <p><strong>Please note:</strong> It is vital to read and understand our Privacy Policy. By engaging in any form of communication with <strong>Text</strong>, you acknowledge you have read and understood this Privacy Policy. Should you disagree with our policy, we kindly ask you not to interact with any aspect of our business.</p> <p>For the purposes of this Privacy Policy, all capitalized terms used but not defined herein shall have their respective meanings in the <a href="/legal/terms-of-use/">Terms of Use</a>.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p>Your privacy is important to us. We're committed to protecting your data and being transparent about how we handle it. Our Privacy Policy covers all your interactions with us and is designed to help you understand how we collect, use, and share information. When you communicate with us in any way, you acknowledge that you've read and understood this Policy. If you disagree with any part of it, you should not interact with Us.</p></div> </div> <h2 id="1-your-global-privacy-rights">1. Your Global Privacy Rights</h2> <p>1.1. No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with <strong>Text</strong> are governed by this Privacy Policy and you agree to the data practices described in this policy.</p> <h2 id="2-data-we-handle">2. Data We Handle</h2> <p>2.1. Scope of Engagements. Information collection and processing occur through various interactions, including but not limited to: (i) Customers using our services via different platforms, e.g. Website, <a href="/legal/for-marketplace/">Marketplace</a>, <a href="https://platform.text.com/developer-terms">Developer Program</a>, <a href="/legal/for-partners/">Partner Program</a>, Services API, or any other products, or services we offer (collectively referred to as “Services”), or (ii) Non-Customers connecting with us outside service agreements, like (a) Visitor visiting/navigating our online website (website URL) operated by us (“Website”) or otherwise communicating with us through various communication channels in whatever form, including but not limited to social media channels, phone/e-mail, the chat window on our Website, or giving feedback and making inquiries or signing up for our marketing communication or our newsletters, and (b) Participant attending events we host. All these interactions are referred to as “Engagements’’ within this policy irrespective of the depth or nature of your association with us.</p> <p>2.2. Roles in Data Handling. This policy applies uniformly to all engagement types, whether you’re just a casual Visitor, a paying Customer, a prospect, or an event Participant. Depending on the Engagements you use, our role in processing your data might be as: (i) a data processor, under an Agreement with you, when you control the information we process, or (ii) a data controller handling Personal Data collected during your interaction with us independently of the Agreement.</p> <p>2.3. Grounds for Processing. When acting as a data controller, signifying that we have authority over the reasons and methods behind processing your Personal Data, we rely on various legal bases for processing your data. These include: (i) Your request: to fulfill our commitments to you and to respond to your requests, (ii) Legal Compliance: to adhere to our legal obligations, (iii) Your Consent, and (iii) Legitimate Interests: such as providing you with our Engagements functionality (e.g. Website, chat window), supporting their continuous improvement, operational management, understanding its use, maintaining the reliability of our systems and related technologies and other customer service and support purposes. In such scenarios, we consistently strike a balance between our interests and your privacy rights. As a data processor, our relationship is governed by the Agreement with you, which sets out our respective obligations and rights. </p> <p>2.4. Types and Sources of Data. Our Engagements may collect and process your information including Personal Data depending on how you interact with us, the choices you make, and the Engagements and features you use. The sources of this information include what you share, our automated systems, and third-party sources and contain both your Personal and Non-Personal data, including, but not limited to: </p> <ol> <li> <p><em>Identifiers:</em> Contact information and Account-related details, e.g. your full name, email address, physical address, phone number and IP address, user name, password, and other identifiers you provide;</p> </li> <li> <p><em>Commercial information:</em> Transactional information, e.g. products or services purchased, obtained, or considered, or other purchasing or consuming histories and tendencies, payment data_,_ Account information and supporting tickets;</p> </li> <li> <p><em>Electronic and network activity information:</em> This includes records of your interactions with our Engagements (e.g. Website, chat window and chat logs, Website history) and other records, e.g. pages visited, links clicked, referring URL, records onhow you reached and used our Engagements, performance metrics, start and end times of your interactions and other actions taken on our Engagements and details of such actions;</p> </li> <li> <p><em>Device and geolocation:</em> e.g. IP address, operating system, device type, browser details, country preferences, mobile network information, and device phone number, location and your geographic region;</p> </li> <li> <p><em>Shared Content</em>: e.g. data you share during events, on social media, community, blogs, via chat window on our Website, survey and feedback forms, etc;</p> </li> <li> <p><em>Inferences:</em> Profiles created based on your data reflecting your interests, characteristics, preferences, and demographics.</p> </li> </ol> <p>Some of this information comes from third-party sources (e.g. cookies, web beacons, and other tracking technologies) to help us serve relevant ads and other services to you, as explained further herein. Note that our Privacy Policy does not apply to any third-party sources, their products, or sites that may be displayed to you, or other sites linked to or from our Engagements. Additionally, our Privacy Policy does not address the practices of other entities who advertise our Engagements, and who may use tracking technologies (like cookies, pixel tags and other technologies) to provide and personalize ads, and you should refer to their respective privacy policies for more.</p> <p>2.5. Sensitive data Caution. When using our Engagements, avoid sharing (or having us send) any sensitive data (like genetic data, biometric data, or health data, as defined by applicable data protection laws and regulations). You acknowledge that we bear no liability whatsoever for such data you provided to us, whether in connection with a data breach or otherwise.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><ol start="1"><li><p>How We Collect Data: <br>We collect and process information through various interactions, whether you're using our Services, visiting our Website, or attending events. We call these interactions "Engagements" in this policy.</p></li><li><p>Our Role: <br>We might handle your data in different ways, depending on how you interact with us. Sometimes, we control your data; other times, we process it based on a contractual relationship with you.</p></li><li><p>Why We Process Your Data: <br>We use your data to provide our Services, fulfil a request you've made, comply with the law, follow your instructions, operate with your consent, or use the data in ways that help us provide and improve our Services, all while respecting your privacy.</p></li><li><p>What Data We Collect: <br>We collect and process your information, including Personal and Non-Personal data, based on your interactions and choices. Sources include what you share, our systems, and third-party sources. This can include your name, last name, contact details, what you subscribe to, your online activities on our Website, your device details, location, and any opinions or preferences you share.</p></li><li><p>Data from Other Sources: <br>We also get data from cookies and similar tech tools, which help us show you relevant ads and improve our Services or your customer experience. Remember, our policy doesn't cover third-party sites or ads.</p></li><li><p>Be Careful with Sensitive Data: <br>Please avoid sharing sensitive information while using our Engagements (like health or biometric data) with us. We are not liable for such data. </p></li></ol></div> </div> <h2 id="3-how-we-process-your-information">3. How We Process Your Information</h2> <p>3.1. Processing Purposes. As long as we process your information, including your Personal Data, we will continue to do so for the following purposes: </p> <ol> <li> <p><em>Service Delivery and Enhancement:</em> To provide, maintain, operate, and improve the Services, Services API, Partner Program, our Website, chat window and related technologies including collecting and analyzing statistical information about you and your interactions with our said services. This includes: (i) facilitating effective service delivery, (ii) continuously improving the said services and our related technologies, as well as monitoring their performance, (iii) researching, developing, and innovating new services, products, features and related technologies, (iv) providing testing, training, machine learning capabilities, (v) providing customer support services, resolving issues, and requests for assistance, (vi) enabling Partners and Developers to access Customer Personal Data during its authorized processing, (vii) as otherwise provided in our Agreements with you.</p> </li> <li> <p><em>Safety and Security:</em> To ensure and improve security of the Engagements and related technologies, preventing frauds and abuses; monitoring the performance of the Engagements, retaining data for backup and disaster recovery purposes, debugging as well as detecting fraudulent, illegal, and malicious activities.</p> </li> <li> <p><em>Compliance and Protection</em>: Meeting legal obligations, including billing, law enforcement, government, court inquiries, investigations, subpoenas, or similar legal processes, safeguarding our rights and interests and yours.</p> </li> <li> <p><em>User Engagement and Personalization:</em> Targeting our Engagements experience for you as well as to improve our pending operations or to create and improve new Engagements, recognizing you and remembering your information when you return to our Engagements; maintaining robust communication and offers based on your activity, interactions, profiling, feedback, and usage of the Engagements, and related technologies, including statistical information. </p> </li> <li> <p><em>Marketing and Communication:</em> Keeping you informed about offers, tailored marketing campaigns, other promotion-related information/activities, important service-related notices and updates via email, push notification and/or social media and other types of communications that may be of interest to you.</p> </li> <li> <p><em>Data Insights:</em> To aggregate, pseudonymise, and anonymise personal data for research and development, improvement of our Engagements, to understand how you interact with our Engagements and for statistical, and benchmarking purposes.</p> </li> </ol> <p>3.2. Registration Data. <strong>Text</strong> receives the necessary details (including Personal Data and other Customers’ information) in order to complete your registration on our Website. This ensures you have access to the Engagements you have subscribed to, e.g. first name, last name, company name, address, website address, e-mail address and credit/payment card information for Customers deciding to move beyond the free Services, otherwise, credit/payment card information is not required). In addition to the above, we also collect other types of information (including Personal Data) depending on how you use our Engagements. When reaching out to <strong>Text</strong>, the Customer might be asked to provide similar data to what they had given during the registration process on our Website. </p> <p>3.3. Data Compliance. You hereby acknowledge and agree that the processing, including the transfer of your Personal Data and other Customers’ information (including the Personal Data), has been and will continue to be carried out in accordance with points 6 and 7 herein (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that Member State.</p> <p>3.4. Profiling Activities. By engaging with us, you acknowledge and agree to our use of your Personal Data for profiling purposes involving automated methods, ensuring you receive the most pertinent information and features from the Engagements you select and combining the data you provide with our existing records. This enhances our advertising efforts, helping to refine offerings and keep you informed about updates relevant to Engagements you use. You can opt-out of profiling at any time by contacting <a href="mailto:support@text.com">support@text.com</a>. Please note, that revoking this consent might limit our ability to provide specific Engagements, potentially resulting in to the termination of our Agreement. </p> <p>3.5. Customer Responsibilities Regarding Personal Data. Customer is solely responsible for the processing of Personal Data (including but not limited to its transfer) in accordance with the relevant data privacy law, including obtaining necessary consents or having other valid legal grounds for processing. Customer must obtain all necessary permissions and consents as may be required by any relevant data privacy law when collecting, storing, processing and transferring Personal Data via <strong>Text</strong> and its Sub-Processors. Customer ensures the accuracy, quality, and legality of Personal Data and the means by which Customer acquired them. Instructions given by Customer for Personal Data Processing must comply with relevant data protection laws. In addition, as a data controller, Customer shall (a) as required by applicable law, provide notice to its End-Users and Agents, as well as obtain their consent (if required) or have other legal basis for processing and transferring their personal data to <strong>Text</strong> and its Sub-Processors in line with Data Processing Addendum (“DPA”).</p> <p>3.6. Access and Managing Your Personal Data. Individuals have the right to manage their Personal Data. Reach out to <a href="mailto:support@text.com">support@text.com</a> (or via the support e-mail of the Services you use) for any data access, modification, copy or deletion requests. If we can’t remove certain data, we will inform you of the reasons. If you decide to discontinue our Services, you can request deactivation of your Account by emailing us at <a href="mailto:support@text.com">support@text.com</a> (or via support e-mail of the Services you use). </p> <p>3.7. Deleting Your Personal Data. Upon written request, <strong>Text</strong> will delete your Personal Data using a standard method accepted by <strong>Text</strong> and in accordance with <strong>Text’s</strong> data retention policy, unless it is unworkable due to the purposes of processing or due to technical issues. The standard response time is 30 days, which may be extended in complex cases and we will inform you of any such extension.</p> <p>3.8. Geo-Location data. <strong>Text</strong> may have access to your geo-location data as we collect and process IP addresses of all devices used for Engagements. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless of whether you are a Customer or a Non-Customer.</p> <p>3.9. Communication. By participating in the Engagements, you agree to be contacted by us to receive electronic communications regarding your interactions with Engagements. You may opt-out of receiving these types of communications by adjusting the device settings anytime. Users who leave their contact details while accessing particular sections of our Website might receive additional messages not described above.</p> <p>3.10. Customer logo. Customer gives <strong>Text</strong> and its affiliates royalty-free and unlimited in-time consent to use their company name, logos and other identifying information for marketing and promotional activities in internal or external media (including, but not limited to displaying it on our Website) and other purposes connected with presenting up-to-date offers.</p> <p>3.11. Customer’s Agents, Guest-Users and End-Users data: <strong>Text</strong> may process data of Customer’s Agents (individuals operating the Services), Customer’s Guest-Users (individuals with access to specific features of the Account) and Customer’s End-Users (individuals contacting you via the Services or interacting with your website integrated with or utilizing our Services) to facilitate your operation of the Account and service provision to End-Users. This information will be treated in line with the Agreement. The type of information (including Personal Data) we may receive include a first name, last name, e-mail address, other contact details, chat content data and potentially other information (e.g., profile picture, network, username, user ID, age range, language, country). As such, <strong>Text</strong> requests all its Customers to inform their users of our Services’s integration and, where necessary, to obtain any necessary permissions which Customer is obliged to perform on its own. Note that when End-Users interact with you using our Services and/or visit other sites integrated or utilizing the Services, your privacy policy governs the information collected instead of this Privacy Policy. However, this Privacy Policy does not apply to the services that our Customers provide to their End-Users. They have their own policies about the collection, use, and disclosure of the personal information of their End-Users.</p> <p>3.12. Links and Promotions. You may click through certain links or promotions that will enable you to purchase or use our Services provided by promotional partners or other sites or commerce providers. We may also partner with third parties to display advertising on our Website or to manage and serve our advertising on other sites and may share Personal Data with them for this purpose. Some of those entities may share with us certain information (including Personal Data) that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any shared information (including Personal Data), except credit card details (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly. In addition, when you register for the Services, through our promotional partner, that partner may share your data with us (including Personal Data). For example, when you use an external social network (like your Facebook account) to log in to the Services or to interact with us in another way, you agree to allow us to receive and use any information (including Personal Data), from your social network profile and account (please see your social network’s privacy policy or support documents for more information about sharing of information with connected accounts). You may share your information (including Personal Data) with other sites or entities, that create professional marketing lists, to receive special offers and promotions from its partners. Depending on their agreement with us and their privacy policy, these entities or sites may subsequently share your data with us (including Personal Data). <strong>Text</strong> has no responsibility and assumes no liability if another such entity (e.g. website or commerce provider) collects, uses or shares any information (including Personal Data) about you in violation of its own privacy policy, or the applicable law.</p> <p>3.13. Children’s personal data. We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under the age of 16 unintentionally, please contact us at <a href="mailto:support@text.com">support@text.com</a> (or via support e-mail of the Services you use). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through our Engagements. </p> <p>3.14. Cookie usage and other tracking technologies. By using our Engagements, you acknowledge and consent to our use of cookies and similar tracking methods which helps us make your experience better and understand how you use our Engagements. These technologies are used to ensure essential functionality, remember your preferences, improve your experience, and, in some cases, tailor ads to your interests, to gather certain information automatically upon your use or navigation of our Engagements or any sites where our Services are installed. We work with some third-party partners who may also set cookies on your device. Please note, we don’t control these third-party cookies, and our Privacy Policy doesn’t cover their services. You can learn more about how we use cookies and how to manage them in our <a href="/legal/cookies-policy/">Cookies Policy</a>. Remember, if you limit the use of cookies, some features of our Engagements might not work as intended. For transparency, we and our authorized partners may use cookies and other similar tracking technologies, such as (but not limited to) pixels and web beacons, to gather information about users’ (including Customers and Non-Customers) activities on Website and other sites where our Services are installed. to ensure tailored advertising based on your browsing activities and interests. These tools allow us to see what content is useful to you and help us provide more of what you like. Although you might not see them, they work in a similar way to cookies but are directly embedded in our web pages.</p> <p>3.15. Web and Mobile analytics. We use both web and mobile analytics software which allows us to better understand the functionality of our Services across various devices and platforms, allowing us to enhance user experience and improve performance. These analytics tools may record information such as how often you use our website or application, the events that occur during your interactions, aggregated usage, geographical location, performance data, and source where our Service was downloaded from or accessed. We may link the information we store within these analytics tools to Personal Data you submit within Engagements.</p> <p>3.16. Social media (features) and widget. Our Website includes social media features, enabling you to engage with content on social media platforms directly from the Website you are visiting. like the ‘Facebook Like’ button and widgets, a Twitter ‘Share This’ button, embedded content from YouTube or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.</p> <p>3.17. Comment system. In order to post comments on our Website (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as we use ‘social-media plugins’ to allow you to leave comments on our blogs. No Personal Data is tied to your posts. You subscribe to our blogs by providing your email address. We will only use this Personal Data to send you an email notification when new blogs have been posted and when users comment on a blog that you previously have commented on. We will not use this information for any other purpose. You have the opportunity to opt-out of our blog e-mails by using the ‘unsubscribe’ button. </p> <p>3.18. Community, Forum and Testimonials. We may post Customers’ testimonials on our Website which may contain Personal Data. We use the ‘Twitter social plugin’ to display our Customers’ comments on our Website. In any other scenario, we do obtain the Customer’s consent prior to posting the testimonial to post their names along with their testimonials. In addition, our Website may also offer publicly accessible forums. Please be aware that any information provided in these areas may be read, collected, and used by others who access them.</p> <p>3.19. Surveys and Feedback. We may provide you with the opportunity to participate in a survey or feedback in various forms and via different channels about our Engagements, which we may use, share and commercialize in any way and for any purpose, without charge. If you participate, we may require your name, last name, email address or other data. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.</p> <p>3.20. Third-Party Login and integration service. Facebook Connect, Google Sign-In, and other OpenID providers. Depending on the Services you use, you may have the possibility to log in by using sign-in services such as Facebook Connect, Google Sign-In, and other OpenID providers. These services will authenticate your identity and provide you with the option to share certain Personal Data with us, such as your name and email address, to pre-populate our chat form and give you the option to post information about your activities on them to your profile page to share with others within your network. Additionally, we may access and use your information, including Personal Data in relation to integration services to enable seamless integration of our Services. The use and transfer of information, including Personal Data, from integration service providers will align with the data management policies established by these providers. Specifically, the use and transfer of information, including Personal Data, received from Google APIs by <strong>Text’s</strong> Services, including Supporting Applications, will comply with the <a href="https://developers.google.com/terms/api-services-user-data-policy">Google API Services User Data Policy</a> and adhere to the Limited Use requirements.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><ol start="1"><li><p>Why We Process Your Data: we use your information, including personal details, to:</p><ol start="1"><li><p>Provide and improve our Services, Website, Chat Widget and apps to keep them running smoothly and securely. This includes using your data for Services' operation, innovation, security, legal reasons, and marketing. We may also anonymize or aggregate your data for research. </p></li><li><p>Profiling and Advertising: we use your data to show you relevant information, ads and to keep you in the loop with our latest offers! You can opt out of this by contacting us. </p></li></ol></li><li><p>You can be sure data processing complies with relevant data privacy laws. If you're handling personal data using our Services, make sure you're also playing by the rules – getting all the necessary legal basis such as consent, and keeping the data in check, since you share with us data of the people operating your Account and End-Users.</p></li><li><p>Your data, your rules! Want to change or remove your personal info? Just let us know, and we'll help you manage it. </p></li><li><p>Saying goodbye? Upon request, we'll delete your personal data, unless it's needed for the purposes we've told you about or we run into technical snags.</p></li></ol></div> </div> <h2 id="4-how-we-share-information-we-process">4. How We Share Information We Process </h2> <p><strong>Text</strong> respects your privacy and is committed to safeguarding the data you entrust with us. We neither share, sell, rent, trade or otherwise transfer your Personal Data to unrelated third parties, except as necessary to provide you with services you’ve requested, comply with the law, and other certain situations, as elaborated below: </p> <p>4.1. Affiliates. <strong>Text</strong> retains the right to share your Personal Data with our parent, subsidiary, affiliated or successor companies. The protections of this policy apply to the information we disclose in these circumstances. If our company merges or its assets or operations are transferred, the involved entities will handle your Personal Data according to this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, when feasible, through other methods. </p> <p>4.2. Service Providers and Sub-Processors. <strong>Text</strong> holds the right to disclose and you hereby agree to the disclosure and transfer of your Personal Data and other information related to you to our authorized, trusted service providers to carry out specific business activities, e.g. hosting, credit card processing, security, customer/support services, conducting research and analysis, cloud computing, marketing and other related services. On your request, we can provide you with a list of entities which may have access to your Personal Data. Only necessary information is shared, and these providers are bound by confidentiality and security measures. </p> <p>4.3. Third-party Integration. Integrating our Services within any Third Party Services (like add-ons or third-party site/applications and other online services provided by third parties) results in data sharing with these third party providers. You are responsible for your use of Third Party Services provided by third parties and for the amount of information (including Personal Data) you choose to share with them (for example, when you integrate the Services with third party Supporting Applications listed on our Marketplace). Please be aware that <strong>Text</strong> is not responsible for any information or Personal Data that may be collected through any of such Third Party Services. Their policies and procedures are beyond our control. This Privacy Policy does not cover how Third Party Services handle any of your information and we advise you to review their terms before integration.</p> <p>4.4. External Links. Our Services may direct you to external sites or services maintained by third parties, whose privacy practices may differ from ours. Though we may link to them, we don’t control their content or privacy practices and have no responsibility for the privacy practices of such other sites run by other entities. We recommend reviewing their privacy policies when you visit external sites. Our policy pertains solely to information collected by <strong>Text</strong> and does not extend to your interactions with other sites or services.</p> <p>4.5. Disclosure to Public Authorities and Law Enforcement. <strong>Text</strong> may be required to disclose Personal Data and other information in response to lawful requests from public authorities, including for national security or law enforcement purposes; when complying with legal processes like subpoenas, government requests, court orders or government requests; to establish or exercise our legal rights or defend against legal claims; to uphold or defend our legal rights, ensure your safety or the safety of others, take action regarding any illegal activities or investigate potential fraud. Note that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may, under certain circumstances, permit your Personal Data and other information to be shared or transferred to third parties (other than described above) without your permission. We reserve the right to disclose your data, including Personal Data, in response to legal requests, to comply with applicable laws or to prevent harm (in particular, in situations where you breach the Agreement, misuse funds, undertake other unlawful actions against us or others, or in the event of your fraudulent or illegal activity while interacting with us or using the Engagements). Notification to you will only be provided when legally required; otherwise, it will be at our sole discretion, following the specified rules governing disclosure herein. Disclosures are based on our Agreement with you or our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p>You should know our promise: we take your privacy seriously. </p><p>We may share your data with our affiliated companies or during mergers, following this Privacy Policy. You'll be notified of such significant changes.</p><p>We share necessary data with trusted service providers, ensuring confidentiality and security. They're also committed to keeping your info safe.</p><p>In certain situations, when integrating with Third Party Services, you control the data you share. We may also share your data with external sites that you visit. We do not have control over Third Party Services or external sites; please review their terms and privacy policies.</p><p>We may also disclose data to comply with legal requests, protect rights and safety, or investigate fraud without prior notification in certain cases.</p></div> </div> <h2 id="5-how-we-secure-your-information-and-how-long-we-keep-your-information">5. How We Secure Your Information And How Long We Keep Your Information</h2> <p>5.1. Security. <strong>Text</strong> will take reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete, and current. We use appropriate technical and organizational measures to protect the Personal Data that we collect and process about you against loss, misuse and unauthorized access, disclosure, alteration, and destruction. While processing Personal Data we take into due account the risk involved in the processing and the nature of the Personal Data. While we implement safeguards designed to protect your information, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We cannot and do not guarantee or warrant the security of your Personal Data or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Data that may affect you so that you can take the appropriate actions. We also may occasionally contact you to determine that your Personal Data is still accurate and current.</p> <p>5.2. Retention. We will only collect and retain your data which is relevant to the purposes for which it is collected, subsequently authorized by you, or if otherwise permitted by law or by the Agreement. This means that we retain your data for only as long as it is necessary to achieve the purposes for which it was collected and limit the storage period to the minimum necessary, unless a longer retention period is required or permitted by law, or the Agreement. When we retain information for the improvement and development of our Engagements or new products/features, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Engagements, not to specifically analyze personal characteristics about you.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p>We work hard to make sure your personal information is kept safe and accurate. We use various methods to protect your data from being lost, misused, or accessed without permission.</p><p>Even though we have protections in place, we can't guarantee total safety, especially online, from intrusion by others and we can't promise your data is 100% invincible. If someone does get unauthorized access, and it affects data subjects, we'll let you know ASAP so you can take action, if needed. This is why you should also take standard precautions protecting your data, your credentials and access to the Account. We'll notify you of significant data breaches as required. </p><p>We only keep the information that's needed for its original purpose, what you've allowed us to use it for, or what the law or our Agreement with you permits. We won't hold onto it any longer than necessary, unless there are legal or contract reasons to do so. When we use your data to improve our Services or develop new ones, we remove any details that can directly identify you. We focus on general trends, not individual details about you.</p><p>Speaking about retention, we keep data only as needed, following your authorization or legal requirements.</p></div> </div> <h2 id="6-data-transfer-compliance">6. Data Transfer Compliance</h2> <p><strong>Text</strong> operates globally, which means your data may be processed outside of your country. We take careful steps to legally transfer data across borders and ensure that your data receives suitable protection regardless of geography. We may need to transfer your Personal Data to our authorized partners outside of your jurisdiction, including outside the European Economic Area (EEA), USA, the United Kingdom, and in countries that are not subject to an adequacy decision by the European Commission and that may not provide for the same level of data protection as your jurisdiction. </p> <p>We will only transfer data to our authorized partners who need the information in order to provide services to or perform some activities and only for a purpose consistent with this Privacy Policy or the Agreement. In each case, we take care to use appropriate safeguards to ensure your personal data remains protected. The safeguards we use are the European Commission-approved Standard Contractual Clauses, the UK International Data Transfer Addendum, Data Privacy Framework and other appropriate legal mechanisms.</p> <p>We will not transfer your Personal Data originating in the EU, UK or Switzerland to them unless we ensure such authorized partner is obliged to provide appropriate level of privacy protection to your Personal Data as required by the Principles of the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF or the Swiss-U.S. Data Privacy Framework and Regulation (EU) 2016⁄679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p><strong>Text</strong> operates globally, and your data may be processed outside your country. We ensure data transfer across borders complies with legal requirements. Your data may be transferred to our authorized partners outside your jurisdiction, including non-EU, non-UK, and non-Swiss countries.</p><p>We make sure that when we move your data to other countries, it's still protected no matter where it's processed. We use the SCCs approved by the European Commission, Data Privacy Framework and other measures. This includes sending your data to places outside the European Economic Area (EEA), the USA, and the UK, even countries with different data protection laws.</p><p>We won't transfer your EU, UK, or Swiss-originated Personal Data without being sure our authorized partners provide the required level of privacy protection as mandated by the EU-U.S. Data Privacy Framework, UK Extension, Swiss-U.S. Data Privacy Framework, and GDPR.</p></div> </div> <h2 id="7-processing-jurisdiction-specifics">7. Processing Jurisdiction-Specifics</h2> <p>7.1. GDPR regulation. <strong>Text</strong> complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (commonly known as The General Data Protection Regulation – GDPR). As such, we are responsible for the processing of Personal Data we receive under this Privacy Policy regarding providing the Service and subsequently transferring this data to its authorized partners. Furthermore, we also enable our users to remain in compliance with the GDPR, including the transfers of Personal Data from the EU, EEA and Switzerland.</p> <p>7.2. UK GDPR. In addition to our GDPR compliance, <strong>Text</strong> acknowledges and respects the distinct data protection regulations within the United Kingdom. We are committed to safeguarding your privacy while adhering to the Data Protection Act 2018, which encompasses the UK General Data Protection Regulation (UK GDPR). Our activities related to data processing are aligned meticulously with the principles and stipulations of the UK GDPR.</p> <p>7.3. CCPA/CPRA. For residents of California, we acknowledge the protections granted by the Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). They give you certain rights over your personal information, such as the right to (i) Get a copy of personal information we hold about you, (ii) Correct any inaccurate personal information and have your personal information deleted if you believe any of your personal information is inaccurate or incomplete,(iii) While we don’t sell you personal information to third parties for financial gains, we do share personal information with our advertising partners to deliver targeted ads. You have the right to opt out of this sharing. If you want to opt out of sharing your information through cookies, see our <a href="https://www.livechat.com/legal/cookies-policy/">Cookies Policy</a> for more information. Our practices and methods of processing Personal Data described in this policy apply accordingly to all Personal Information (as the term is defined under CCPA/CPRA) we collect and process. We disclose the categories of Personal Information as outlined in points 1-5 of Section 2 “Information we process” to third-party service providers and other entities as described in the Agreement for business purposes, e.g. web hosting, payment processing, and marketing.<br> Please note that we may need to verify your identity and place of residence before completing your rights request at this point.</p> <p>If you are a Customer subjected to CCPA/CPRA, and you may need to sign a CCPA/CPRA Addendum to our Agreement please contact <a href="mailto:support@text.com">support@text.com</a>.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p>Remember, depending on where you are, different rules might apply to how we handle your data, but we always aim to keep it safe and respect your rights:</p><ul><li><p>We follow a set of rules called GDPR, which is all about protecting your personal info if you live in Europe or are an European citizen. </p></li><li><p>For UK residents, we respect the UK's own data protection laws, called UK GDPR, which is part of the Data Protection Act 2018, to protect your privacy.</p></li><li><p>If you're from California, we process your personal data under the CCPA and CPRA.</p></li></ul><p>We don't sell your data but, we do share it with trusted partners to show you ads. If you want out, check our Cookies Policy.</p></div> </div> <h2 id="8-notice">8. Notice </h2> <p>8.1. In compliance with the EU-US Data Privacy Framework Principles, <strong>Text</strong> commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact: <a href="mailto:support@text.com">support@text.com</a>. </p> <p><strong>Text,</strong> has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit the following <a href="https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers">website</a> for more information and to file a complaint. This service is provided free of charge to you.</p> <p>If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. To learn more, click <a href="https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2">here.</a></p> <p>8.2. If you, as an individual, have a complaint about how we have processed your personal data, please contact us at <a href="mailto:support@text.com">support@text.com</a>. We will do our best to resolve your complaint promptly and fairly. However, if you are not satisfied with our response, you have the right to complain to a supervisory authority.</p> <p>The contact details for supervisory authorities in the European Union can be found on the following <a href="https://edpb.europa.eu/about-edpb/about-edpb/members_en">website</a> and the United Kingdom can be found on the following <a href="https://ico.org.uk/make-a-complaint/">website</a>.</p> <p>8.3. Data gathering entity. Conducting its activity, under the business name of <strong>Text</strong> with its office at 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, shall be the entity gathering Personal Data and other information.</p> <p>8.4. Commercial transactions. <strong>Text</strong> reserves the right to use its Privacy Policy, Personal Data and other provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of a merger or transformation of <strong>Text</strong>.</p> <p>8.5. Contractual relationship. Registering for our Services means you’re entering into a contractual agreement with <strong>Text.</strong> Therefore, this Privacy Policy, along with any other documents related to the Services you select, collectively make up the Agreement between you, the Customer, and Text, Inc.</p> <p>8.6. DPO and EU Representative. <strong>Text, Inc.</strong> has designated Text SA as its European Union representative to serve as a contact point between our Company and individuals or data protection authorities in the EU and in regard to our obligations under the GDPR. You can contact TEXT SA via email: <a href="mailto:support@text.com">support@text.com</a>. Our Data Protection Officer is Maciej Malesa Text, Inc. 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, email: <a href="mailto:support@text.com">support@text.com</a>.</p> <p>8.7. Data Privacy Framework Notice. <strong>Text</strong> complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. <strong>Text</strong> has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. <strong>Text</strong> has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. </p> <p>To learn more about the Data Privacy Framework (DPF) program please click <a href="https://www.dataprivacyframework.gov/s/">here</a>.</p> <p>To view our certification page, please visit this <a href="https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000L16xAAC&status=Active">website</a>.</p> <p>The Federal Trade Commission has jurisdiction with enforcement authority over <strong>Text</strong>, compliance with the EU-U.S. DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.</p> <div class="t-legal-article-hint v--long u-relative b--u-bg-yellow-50 u-rounded-sm b--u-px-4 b--u-py-3 b--u-my-6 b--md:u-my-4" data-controller="attribute" data-attribute-target="element" data-attribute-toggle-class="v--active"> <div class="u-flex u-justify-between u-items-center b--u-mb-2"> <p class="b--u-text-black-900 b--u-text-base b--u-text-bold u-mb-0"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l3 1m0 0l-3 9a5.002 5.002 0 006.001 0M6 7l3 9M6 7l6-2m6 2l3-1m-3 1l-3 9a5.002 5.002 0 006.001 0M18 7l3 9m-3-9l-6-2m0-2v2m0 16V5m0 16H9m3 0h3"/> </svg><span class="b--u-ml-1">Legal stuff made easy</span></p> <button class="c-btn u-border-0 u-bg-transparent b--u-p-1 t-legal-article-hint__button" data-action="click->attribute#toggleClass"> <span data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 6v6m0 0v6m0-6h6m-6 0H6"/> </svg> </span> <span class="u-hidden" data-attribute-target="element" data-attribute-toggle-class="u-hidden"> <svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M20 12H4"/> </svg> </span> </button> </div> <div class="b--u-text-sm b--u-text-black-900 u-mb-0 t-legal-article-hint__content v--long" data-attribute-target="element" data-attribute-toggle-class="v--active"><p>We're part of a program called Data Privacy Framework, ensuring that we handle personal data from the European Union, the United Kingdom, and Switzerland properly.</p><p>If you want to learn more about this program, click here <a href="https://www.dataprivacyframework.gov/s/">https://www.dataprivacyframework.gov/s/</a></p><p>You can also check out our certification page for more details. <a href="https://www.dataprivacyframework.gov/s/">https://www.dataprivacyframework.gov/s/</a></p><p>The Federal Trade Commission keeps an eye on us to make sure we follow the rules of this program.</p></div> </div> </article> </div> <aside class="u-hidden lg:u-block u-basis-3"><div class="t-legal-article__toc"> <span class="b--u-text-sm b--u-text-black-700 b--u-text-bold b--u-text-caps b--u-mb-4">Table of content</span> <div> <nav id="TableOfContents"> <ul> <li><a href="#1-your-global-privacy-rights">1. Your Global Privacy Rights</a></li> <li><a href="#2-data-we-handle">2. Data We Handle</a></li> <li><a href="#3-how-we-process-your-information">3. How We Process Your Information</a></li> <li><a href="#4-how-we-share-information-we-process">4. How We Share Information We Process </a></li> <li><a href="#5-how-we-secure-your-information-and-how-long-we-keep-your-information">5. How We Secure Your Information And How Long We Keep Your Information</a></li> <li><a href="#6-data-transfer-compliance">6. Data Transfer Compliance</a></li> <li><a href="#7-processing-jurisdiction-specifics">7. Processing Jurisdiction-Specifics</a></li> <li><a href="#8-notice">8. Notice </a></li> </ul> </nav> </div> </div> </aside> </div> </div> </div> <footer data-target="helpcenter-footer" class="u-bg-gray-900 b--u-pt-6"> <div class="u-border-b"> <div class="o-container-xl"> <nav class="u-flex u-flex-wrap b--u-mb-8 b--md:u-mb-6 b--lg:u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-1 b--sm:u-pr-0.25"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2 b--u-text-black-900">Product</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/ai/" class="b--u-text-xs c-link v--reset" >Artificial Intelligence</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset" >Benefits</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a 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