CINXE.COM

Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc

<!DOCTYPE html> <html lang="en"> <head id="head"> <link rel="preconnect" href="https://website-assets-fw.freshworks.com"> <link rel="dns-prefetch" href="https://website-assets-fw.freshworks.com"> <link rel="preconnect" href="https://use.typekit.net"> <link rel="dns-prefetch" href="https://use.typekit.net"> <link rel="preconnect" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://accounts.freshworks.com"> <link rel="dns-prefetch" href="https://cdn-ukwest.onetrust.com"> <link rel="dns-prefetch" href="https://www.googletagmanager.com"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/160664/00000000000000007735bb32/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n5&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/384d9b/00000000000000007735bb6a/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n7&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/0230dd/00000000000000007735bb33/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n4&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/153042/00000000000000007735bb62/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n6&v=3"> <link rel="preload" as="style" href="https://use.typekit.net/pjk5ugs.css"> <link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css" media="print" onload="this.media='all'"> <noscript><link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css"></noscript> <link rel="preload" as="style" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <link rel="stylesheet" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <script src="https://cdn.optimizely.com/public/20976504213/s/freshworks.js"></script> <script defer src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-document-language="true" data-domain-script="2a76c653-4097-454f-9172-b4ab95061efd"></script> <script type="text/javascript" defer src="/static-assets/js/freshworks.js?01bb6f18bfff07fc9ca9604bffbf1461"></script> <script type="text/javascript"> function OptanonWrapper() { FW.onLoad(function () { window.OldOnetrustActiveGroups = OnetrustActiveGroups; }); OneTrust.InsertScript('/static-assets/js/websiteAnalytics.js?d0840477e98b35995734688c6ffd7d58', 'head', null, null, 'C0001'); } </script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc</title> <meta name="description" content="Check out How Freshworks Commitment to Australia &amp; New Zealand Privacy Requirements ✓ APP Act 1988 ✓ Act 1983 NZ IPP ✓ Freshworks Inc."> <meta name="keywords" content="ANZ App 1988, NZ Act 1983, NZ IPP, Privacy Notice, Freshworks, Cloud security, New Zealand privacy notice, Australia privacy notice."> <link rel="icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <meta content="IE=edge" http-equiv="X-UA-Compatible"> <meta content="on" http-equiv="cleartype"/> <meta property="og:type" content="website" /> <meta property="og:title" content="Refreshing Cloud Business Software | SaaS | Freshworks Inc."> <meta property="og:description" content="Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks"> <meta property="og:url" content="https://www.freshworks.com/csr-policy/"> <link rel="canonical" href="https://www.freshworks.com/csr-policy/"> <meta property="og:image" content="https://website-assets-fw.freshworks.com/attachments/cju16cvnf026m3fg0o7l8wsqb-fworks-og-image.full.png" /> <meta name="og:image" content="https://website-assets-fw.freshworks.com/attachments/cju16cvnf026m3fg0o7l8wsqb-fworks-og-image.full.png" /> <meta name="twitter:title" content="Refreshing Cloud Business Software | SaaS | Freshworks Inc." /> <meta name="twitter:description" content="Feature packed product suite for businesses of all sizes ✓ Refreshing Cloud Software for your Business ✓ Support | Sales | ITSM | Cloud PBX ✓ Freshworks" /> <meta property="twitter:image" content="https://website-assets-fw.freshworks.com/attachments/cju16cvnf026m3fg0o7l8wsqb-fworks-og-image.full.png" /> <meta content="true" name="HandheldFriendly"/> <meta content="320" name="MobileOptimized"/> <meta content="yes" name="apple-mobile-web-app-capable"/> <meta content="black-translucent" name="apple-mobile-web-app-status-bar-style"/> <meta content="telephone=no" name="format-detection"/> <meta content="address=no" name="format-detection"/> <script> try { // url sanitize -- update current search after removing vulnerable params in the url var currentSearch = (function sanitizeQueryParams (queryString) { if (!queryString) return ''; var decoded; try { // handle malformed URL with lone '%' char decoded = decodeURIComponent(queryString); } catch (e) { decoded = queryString.replace(/%/g, '') } if (decoded.indexOf('%') > -1) { return sanitizeQueryParams(decoded); } var queryParams = decoded.slice(1).split('&').map(function (param) { var pair = param.replace(/[<>()]/g, '').split('='); // handle broken query param before encoding if(pair.length < 2) return pair; return pair[0] + '=' + encodeURIComponent(pair[1]); }).join('&'); return queryParams; })(window.location.search); if (currentSearch) { var queryParams = currentSearch.split('&'); var blackListedQueryParams = /(first_name|first-name|last-name|last_name|email|company|domain-|phone).*/gi var cleanQueryParams = '?' queryParams.forEach(function(query) { // Handling emails if (query.indexOf('@') !== -1 ) { return; }; // Handle cases that match regex var queryLeft = query.trim().split('=')[0] if (blackListedQueryParams.test(queryLeft)) return; cleanQueryParams += `${query}&` }); // Remove any trailing & cleanQueryParams = cleanQueryParams.replace(/&$/, ''); // Change the params if there is a mismatch if (window.location.search !== cleanQueryParams) { window.history.replaceState(null, null, cleanQueryParams); } } } catch (e) { console.log(e); } </script> <script type="text/plain" class="optanon-category-C0003"> document.cookie = 'cssVersion=ae70ad6e4902988cb1d06c390d848415; path=/; domain='+window.location.hostname+'; max-age=' + 60*60*24*365; </script> <script type="text/javascript"> window.FW = { cbQueue: [], onLoad: function(){ this.cbQueue.push(arguments) } }; </script> <meta name="google-site-verification" content="IdTKxrRe3365m2W_Qzv_MpOLzDoxe1x6ylemsrIYGAY" /> <meta name="google-site-verification" content="p1kXiLh_RXdISzpdgWbzTnGp0pbeWIXKOYGHN98BTwc" /> <link rel="alternate" hreflang= "x-default" href="https://www.freshworks.com/csr-policy/" /> <link rel="alternate" hreflang= "en-US" href="https://www.freshworks.com/csr-policy/" /> <link rel="prefetch" href="https://fast.wistia.com/assets/external/E-v1.js" /> </head> <body class=" nav-transparent-secondary nextgen-super-nav no-super " data-product-name="fworks" data-lang=en > <header> <nav class="nav-scroll nav-opaque-bg has-secondary "> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <div class="product-logo-wrap"> <a href="/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/live-chat-software/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/sales/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/crm/marketing/?source=fworks&amp;medium=referral&amp;campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel marketing campaigns for e-commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> View all products and solutions <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/platform/" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/ckvs2ag9r05dijsg07fsuibg7-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl4t0cu6evfzkhmth9ao-fservicce.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/?_gl=1*1xy0mpo*_ga*OTU4NTcwNzE5LjE2NzkyOTQ4Nzk.*_ga_L1S2C508DT*MTY3OTMyNzgxMC41LjEuMTY3OTMyODkwMi42MC4wLjA.&amp;_ga=2.34531875.384004358.1679294879-958570719.1679294879" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="/demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="language-selector nav-main-item caps-heading-12 has-sub-menu hide-in-mobile-and-tablet"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="en-us"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/de/" lang="de-de" tabindex="-1"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/cn/" lang="zh-CN" tabindex="-1"> 简体中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/" lang="th" tabindex="-1"> ภาษาไทย </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/hk/" lang="zh-HK" tabindex="-1"> 繁體中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" "> English </option> <option value="Deutsch" lang="de-de" data-link=" /de"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> </select> </form> <!-- <span class="nav-label lang-choice" data-lang="">English</span> <i class="icon-arrow-down"></i> --> </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/signup/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="GO TO ACCOUNT" aria-label="go to dashboard"/> </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets suppressed"> <a href="#" class="nav-label" role="button" aria-expanded="false" aria-haspopup="true" tabindex="0">Privacy Policies</a> <span class="nav-sub-toggle icon-arrow-down" aria-hidden="true"></span> <span class="nav-sub-label">Privacy</span> </div> <ul class="l-nav-list nav-sub-menu "> <li class="menu-line" role="none"></li> <li class="nav-sub-item active"> <a class="nav-sub-label " href="/privacy/" rel=" " > <span>Privacy</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/list-of-cookies/" rel=" " > <span>Cookie Policy</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/privacy/anz-privacy-act/" rel=" " > <span>ANZ Privacy Requirements</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/privacy/data-hosting/" rel=" " > <span>Data Hosting</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="/privacy/sub-processor/" rel=" " > <span>Sub-processors</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h1>Freshworks Corporate Social Responsibility Policy</h1> </div> </section> <section class="pt-xl " data-scroll-target="" id =""> <div class="l-page container "> <h6 class="mt-sm">Effective Date<br /> April 1, 2019</h6> <p class="mt-sm">The Companies Act, 2013 (hereinafter referred to as the “Act”) under Section 135 has introduced the concept of Corporate Social Responsibility (“CSR”). It mandates eligible companies to formulate a CSR Policy and to constitute a CSR Committee to effectively monitor CSR Activities of the Company.</p> <p>Further, the Companies (Corporate Social Responsibility Policy) Rules, 2014 (hereinafter referred to as “CSR Rules”) lay down the framework and modalities of carrying out the CSR Projects and programs relating to activities specified in Schedule VII of the Act. As per the Act and CSR Rules, all eligible companies are required to spend at least 2% of their average net profits made during the three immediately preceding financial years. Freshworks (hereinafter referred to as the “Company”) is/will be also covered under the preview of the said provisions.</p> <p>This policy would be governed by various applicable provisions of the Act and CSR Rules, for the time being in force.</p> <h4 class="mt-sm">Objective and scope</h4> <p>The objective of the CSR Policy is to lay down guidelines for the Company to undertake CSR activities for making a positive contribution to society through sustainable programs.</p> <p>The Company is committed to making a contribution to the society where we live and work and aspires to continue its tradition of contributing to and investing in communities around its manufacturing facilities. So, the Company intends to undertake CSR activities that have a lasting impact on the economic and social conditions of local people. All CSR activities, initiatives, projects, and programs should always be in promotion of activities specified in Schedule VII of the Act, read with Section 135 of the Act.</p> <p>This Policy covers current as well as proposed CSR activities to be undertaken by the Company and observing their alignment with Schedule VII of the Act as amended from time to time. It covers the CSR activities which are being carried out in India and includes a strategy that defines plans for future CSR activities.</p> <p>The Company proposes to implement its CSR activities in any of the sectors specified Schedule VII of the Act and as decided by the CSR Committee and accordingly identify CSR Projects and design CSR programs.</p> </div> </section> <section class=" " data-scroll-target="definitions" id ="definitions"> <div class="l-page container "> <h4 class="mt-sm">CSR committee</h4> <p>Pursuant to the provisions of Section 135 of the Act, the Board of Directors of the Company (hereinafter referred to as “the Board”) has  constituted the CSR Committee comprising of 3 members of the Board as members of CSR Committee. Kindly connect with the undersigned if you need any information from our end:</p> <ul> <li>Rathnagirish Mathrubootham</li> <li>Pamela Anne Sergeeff (with effect from 6th July 2022)</li> <li>Goutham Sundaresan Venkataramanan (with effect from 23rd August 2023)</li> </ul> <p>The Board shall have exclusive power to appoint/remove any member of the CSR Committee.</p> <p>The CSR Committee will inter alia perform the following activities: </p> <ul> <li>Formation of CSR Policy and recommend the same to the Board for approval </li> <li>Recommendation on CSR Activities in line with Schedule VII of the Act</li> <li>Recommendation on CSR Expenditure / Budget </li> <li>Monitor CSR Policy</li> <li>Monitor spending of allocated CSR Amount, approved by the Board, on CSR Activities in accordance with the Act and CSR Rules</li> <li>Submit periodic reports to the Board in respect of the CSR Activities of the Company</li> <li>Ensure compliance of the Act, CSR Rules and related notifications. </li> <li>Appraise the Board regarding any non-compliance of the Act, CSR Rules and related notifications</li> <li>Delegate power to any executive of the Company through a Board resolution, for implementation of the CSR policy</li> <li>Any other activity assigned by the Board</li> </ul> </div> </section> <section class=" " data-scroll-target="notice-apply" id ="notice-apply"> <div class="l-page container "> <h4 class="mt-sm">CSR committee meetings</h4> <ul> <li>The CSR Committee shall meet as and when required.</li> <li>Members of the CSR Committee can agree upon mutually regarding time and place for the said meetings. The quorum for the meeting shall be one-third of its total strength (any fraction contained in that one-third be rounded off as one) or two members, whichever is higher.</li> <li>Minutes of the CSR Committee shall be placed before the Board for noting.</li> </ul> </div> </section> <section class=" " data-scroll-target="any-questions" id ="any-questions"> <div class="l-page container "> <h4 class="mt-sm">CSR projects and programs</h4> <p>The Company understands that being part of society, it is the moral responsibility of the Company to aid and serve society to the maximum possible extent.</p> <p>There are several ways to serve society and the Company believes that education is one of the basic requirements of every citizen of the country and therefore is recognized as fundamental rights in our constitution. For this, the CSR committee would focus on the following projects and programs:</p> <ul> <li>Educational </li> <li>Environmental </li> <li>Information Technology </li> </ul> <p>However, the CSR Committee may decide to implement CSR activities in any of the sectors specified at Schedule VII of the Act and accordingly, identify CSR Projects and design CSR programs.</p> </div> </section> <section class=" " data-scroll-target="personal-data-collect" id ="personal-data-collect"> <div class="l-page container "> <h4 class="mt-sm">CSR expenditure/budget</h4> <p class="mt-sm">The Act mandates companies meeting the eligibility criteria to allocate at least 2% of its average net profits made during the three immediately preceding financial years to be spent on CSR Activities that fall under the purview of Schedule VII of the Act.</p> <h5 class="mt-sm">CSR expenditure</h5> <p>Net profit means profit more fully described under Rule 2(f) of the CSR Rules. The CSR expenditure shall include all expenditure including contribution to corpus or on projects or programs relating to CSR activities approved by the Board on the recommendation of the CSR Committee but does not include any expenditure on an item not in conformity or not in line with activities stated under Schedule VII of the Act.</p> <h5 class="mt-sm">Expenditure on CSR capabilities</h5> <p>The Company may build CSR capabilities of their own personnel as well as of their Implementing Agencies and such expenditure shall not exceed 5% of the total CSR spend of the Company as stated in CSR Rules from time to time. Determination of whether a particular expenses fall within this 5% cap can be decided in consultation with the Chief Financial Officer of the Company based on the clarification available from time to time in this regard.</p> <h5 class="mt-sm">Failure to spend CSR money</h5> <p>In case the Company fails to spend the statutory minimum limit of 2% of Company’s average net profits of the immediately preceding three years, in any given financial year, the Board shall specify the reasons for the same in its report in terms of clause (o) of sub-section (3) of section 134 of the Act.</p> </div> </section> <section class=" " data-scroll-target="eea-specific-rights" id ="eea-specific-rights"> <div class="l-page container "> <h4 class="mt-sm">CSR activities</h4> <p>In line with Schedule VII of the Act and CSR Rules, the Company shall undertake CSR activities included in its Annual CSR Plan, as recommended by the CSR Committee at the beginning of each year. The Committee is authorized to approve any modification to the existing Annual CSR Plan or to propose any new program during the financial year under review.</p> <p>The Annual CSR Plan is a yearly plan of CSR activities that would be placed before the Board based on the recommendation of the CSR Committee which outlines the aspects of CSR initiatives of the Company, however as per the Act and CSR Rules following activities will not be considered as CSR Activities:</p> <ul> <li>Any CSR projects and programs that are implemented by the Company for the benefit of the employees of the Company and their families</li> <li>The CSR activities implemented outside India also fall outside the purview of CSR Rules, hence any CSR expenditure on such activities will not be considered as CSR Activities under this policy</li> <li>Any amount contributed, directly or indirectly, to any political party or for any political purpose shall not be considered as CSR Spend</li> <li>Activities that are undertaken by the Company in pursuance of its normal course of business</li> </ul> </div> </section> <section class=" " data-scroll-target="service-data-process" id ="service-data-process"> <div class="l-page container "> <h5 class="mt-sm">Collaboration</h5> <p>The Company may collaborate with any Affiliates and/or subsidiaries of the Company as may be approved by the CSR Committee to implement its CSR activities. The Company may form trust on its own to carry out CSR activities in accordance with the CSR Rules and to administer its CSR activities. The Company may also collaborate for its CSR activities with any other Company / Trust / Non-government Organisation (NGO) as may be eligible and approved by the CSR Committee and the Board.</p> <h5 class="mt-sm">Monitoring mechanism</h5> <p>The CSR Committee shall institute a transparent monitoring mechanism for implementation of the CSR activities undertaken by the Company. The CSR committee shall also submit periodic reports to the Board on the progress of the various projects approved by the Board.</p> <h5 class="mt-sm">Publication</h5> <p>As per the CSR Rules, the contents of the CSR Policy shall be included in the Directors’ Report and the same shall be displayed on the Company’s website, if any.</p> <h5 class="mt-sm">Amendments</h5> <p>The Committee shall annually review its CSR Policy from time to time and make suitable changes as may be required and submit the same for the approval of the Board.</p> </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 'http' : 'https') + '://cdn-public.sociabble.com/blob/js/leadgen/track.min.js?v=1.7') </script> <footer > <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/"> <img class="logo logo-fworks footer-logo" src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> <i class="icon-arrow-down" aria-hidden="true"></i> </div> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/customer-service-suite/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshdesk Omni</a></li> <li><a href="https://www.freshworks.com/freshdesk/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshdesk</a></li> <li><a href="/live-chat-software/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshchat</a></li> <li><a href="https://www.freshworks.com/freshservice/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshservice</a></li> <li><a href="/crm/sales/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshsales</a></li> <li><a href="https://www.freshworks.com/crm/suite/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshsales Suite</a></li> <li><a href="/crm/marketing/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshmarketer</a></li> <li><a href="/platform/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freshworks Neo</a></li> <li><a href="https://www.freshworks.com/freddy-ai/?source=fworks&amp;medium=referral&amp;campaign=fworks_footer_main" rel="" class="">Freddy AI</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> COMPANY </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> COMPANY <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/company/about/" rel="" class="">About</a></li> <li><a href="/company/leadership/" rel="" class="">Leadership</a></li> <li><a href="https://www.freshworks.com/company/investors/" rel="" class="">Investors</a></li> <li><a href="/company/careers/" rel="" class="">Careers</a></li> <li><a href="/customers/" rel="" class="">Customers</a></li> <li><a href="/company/partners/" rel="" class="">Partners</a></li> <li><a href="/events/" rel="" class="">Events</a></li> <li><a href="https://www.freshworks.com/theworks/" rel="" class="">Insights &amp; Trends</a></li> <li><a href="/newsroom/press-releases/" rel="" class="">Newsroom</a></li> <li><a href="/contact/" rel="" class="">Contact us</a></li> </ul> </div> </div> </div> <div class="col-md-8 footer-right-section"> <div class="row"> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> SUPPORT &amp; SUCCESS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> SUPPORT &amp; SUCCESS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/support/" rel="" class="">Support</a></li> <li><a href="/professional-services/" rel="" class="">Services</a></li> <li><a href="https://community.freshworks.com/" rel="" class="">Community</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> CONNECT WITH US </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> CONNECT WITH US <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav social-connect-nav"> <li><a href="https://www.facebook.com/FreshworksInc/" aria-label="facebook" rel="nofollow noopener" target="_blank"><i class="icon-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/freshworksinc" aria-label="twitter" rel="nofollow noopener" target="_blank"><i class="icon-twitter" aria-hidden="true"></i></a></li> <li><a href="https://www.youtube.com/channel/UCYtaa2E7NSvf3uD9DbsDYZA" aria-label="youtube" rel="nofollow noopener" target="_blank"><i class="icon-youtube" aria-hidden="true"></i></a></li> <li><a href="https://www.linkedin.com/company/1377014" aria-label="linkedin" rel="nofollow noopener" target="_blank"><i class="icon-linkedin" aria-hidden="true"></i></a></li> <li><a href="https://www.glassdoor.com/Overview/Working-at-Freshworks-EI_IE1680273.11,21.htm" aria-label="glassdoor" rel="nofollow noopener" target="_blank"><i class="icon-glassdoor" aria-hidden="true"></i></a></li> </ul> </div> </div> <div class="footer-salessupport clearfix-lg"> <div class="row"> <div class="col-md-12 seperator-line"> <h2 class="footer-nav-title caps-heading-12 hide-in-mobile"> Contact Freshworks </h2> <button class="footer-nav-title caps-heading-12 hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> Contact Freshworks <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav support-nav"> <li> <a href="tel:+18557476767"> <i class="icon-phone" aria-hidden="true"></i><span>+1 (855) 747 6767</span> </a> </li> <li> <a href="mailto:sales@freshworks.com"> <i class="icon-mail" aria-hidden="true"></i><span>sales@freshworks.com</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="footer-copyrights"> <div class="l-page clearfix-lg"> <div class="footer-nav copyrights-nav hide-in-mobile"> <a href="https://www.freshworks.com/legal/" rel=" ">Legal</a> <a href="https://www.freshworks.com/privacy/" rel=" ">Privacy Notice</a> <a href="https://www.freshworks.com/site-terms/" rel=" ">Site Terms</a> <a href="https://www.freshworks.com/list-of-cookies/" rel=" ">Cookie Policy</a> <a href="https://www.freshworks.com/privacy/ccpa-requests/" rel=" ">Do Not Share My Personal Information</a> <a href="https://www.freshworks.com/security/" rel=" ">Security</a> <a href="https://www.freshworks.com/accessibility/" rel=" ">Accessibility</a> <a href="https://www.freshworks.com/privacy/gdpr/unsubscribe/?_ga=2.31327295.1622010075.1677510648-782398743.1668029319" rel=" ">Unsubscribe</a> <a href="https://www.freshworks.com/sitemap/" rel=" ">Sitemap</a> </div> <p class="footer-copyrights-text">© 2024 Freshworks Inc. All Rights Reserved</p> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (!FW.Utils.ResponsiveUtilities.isDesktop()) { FW.$('.footer-nav a').attr('tabindex', -1); FW.$('.hide-in-mobile a').attr('tabindex', -1); }; }); </script> </footer> <script type="text/javascript"> FW.onLoad(function() { FW.footer(); }); </script><div role="button" aria-label="Open chat widget" tabindex="0" id="fchat-custom-icon" onClick="fciWidgetOpen();" style="display: none;"> <div id="fci-image" style="display: block;"></div> <div id="fci-loading" style="display: none;"> <div class="fci-flex"> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { FW.legal.init(); }); </script> <div id="modal-backdrop"></div> <div id="form-modal-holder"></div> <div id="eu-cookie-policy-popup"> <div class="l-page"> <div class="popup-container"> <div class="text col-md-9"><p>We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our <a href="https://www.freshworks.com/privacy/">Privacy Notice</a>. Our <a href="https://www.freshworks.com/list-of-cookies/">Cookie Policy</a> provides information about managing cookie settings.</p> </div> <div class="options col-md-3"> <div class="button button--solid button--small button--black accept-cookies"> Accept Cookies </div> </div> </div> </div> </div> <div id="modal-search"> <div class="modal-wrapper"> <i class="icon-close" tabindex="0" aria-label="Close site search"></i> <div id="searchbox"></div> <div id="infinite-hits" aria-live="polite"></div> <div id="pagination"></div> <div class="no-results"> <img src="/static-assets/images/fservice/no-results-illustration.svg" alt="no results" /> <p>Sorry, our deep-dive didn’t help. Please try a different search term.</p> </div> </div> </div> <!-- Data Layer Initialization --> <script type="text/javascript"> window.addEventListener('load', function () { window.dataLayer = window.dataLayer || []; dataLayer.push({ 'event': 'tvc_pageDomain', 'pageDomain': 'FWorks' }); }); </script> <!-- Render Google Tag Manager Scripts for pt-br locale --> <!-- To be added in laylout master globally after complete leadspace integration. Adding it here for testing purpose Needs to remove--> <!-- Snippet ends here --> <!-- Freshsales Snippet --> <script type='text/plain' class='optanon-category-C0004' defer> function createTempFunction(function_name) { (window.freshsales)[function_name]=function() { (window.freshsales).push([function_name].concat(Array.prototype.slice.call(arguments,0))) }; } (function(url, app_token) { window.assets_url='//d952cmcgwqsjf.cloudfront.net'; window.freshsales = window.freshsales || []; functions_list='init identify trackPageView trackEvent set'.split(' '); for(var i=0; i < functions_list.length; i++) { var function_name = functions_list[i]; createTempFunction(function_name); } var script_tag = document.createElement('script'); script_tag.async=1; script_tag.src= window.assets_url +'/assets/analytics.js'; var first_script_tag = document.getElementsByTagName('script')[0]; first_script_tag.parentNode.insertBefore(script_tag,first_script_tag); freshsales.init(url, app_token); })('//freshdesk.freshsales.io','f32623a7e00c7a247c86a174268542be'); </script> <!-- End Freshsales Snippet --> <!-- Google Tag Manager --> <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WQKBJ88');</script> <!-- End Google Tag Manager --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WQKBJ88" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript"> _linkedin_partner_id = "508419"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/javascript"> (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=508419&fmt=gif" /> </noscript> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10