Press Releases: Freshworks Newsroom

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// Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center next-gen-theme-v1 has-animation banner-default" > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Newsroom </h1> <p class="sub-text">Contact us: <a href="mailto:pr@freshworks.com">pr@freshworks.com</a></p> <div class="mt-md"> <a title="Download Press Kit" class="button button--white " rel="" id="downloadPressKit" role="button" target="_self" href="https://dam.freshworks.com/m/2a381470e590774/original/freshworks-presskit_2025.zip"> Download Press Kit</a> </div> </div> <script> var typed_library_script = document.getElementById('typed-script') if ((document.getElementById('typed-script') === null)) { var script = document.createElement('script') script.setAttribute('type', 'text/javascript') 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Typed(parent.querySelector('.animated-text'), options); } })(document.currentScript)) </script> </section> <section class="l-section"> <div class="l-page container"> <div class="row"> <div class="col-md-8"> <h2 class="mt-sm">Press releases</h2> <p class="date-place">By year:</p> <div class="press-release-select fworks-custom-dropdown form-field field-dropdown select-dropdown-selected-year"> <label for="select-year-154798692068938">Press releases By year: </label> <select class="selected-year" id="select-year-154798692068938"> <option class="dropdown-select-input field-fix" value="2025">2025</option> <option class="dropdown-select-input field-fix" value="2024">2024</option> <option class="dropdown-select-input field-fix" value="2023">2023</option> <option class="dropdown-select-input field-fix" value="2022">2022</option> <option class="dropdown-select-input field-fix" value="2021">2021</option> <option class="dropdown-select-input field-fix" value="2020">2020</option> <option class="dropdown-select-input field-fix" value="2019">2019</option> <option class="dropdown-select-input field-fix" value="2018">2018</option> <option class="dropdown-select-input field-fix" value="2017">2017</option> <option class="dropdown-select-input field-fix" value="2016">2016</option> <option class="dropdown-select-input field-fix" value="2015">2015</option> <option class="dropdown-select-input field-fix" value="2014">2014</option> <option class="dropdown-select-input field-fix" value="2013">2013</option> <option class="dropdown-select-input field-fix" value="2012">2012</option> </select> <i class="icon-arrow-down"></i> </div> <div class="press-release mt-md" aria-live="polite"> <div class="2025 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 11, 2025</p> <a href="/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results"> <h4 class="heading-hover"><strong>Freshworks Reports Fourth Quarter and Full Year 2024 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2025feb">Freshworks Inc</a>. (Nasdaq: FRSH), the provider of people-first AI service software, today announced financial results for its fourth quarter and full year ended December 31, 2024.</p> <a href="/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results" aria-label="Continue Reading Freshworks Reports Fourth Quarter and Full Year 2024 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2025 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 09, 2025</p> <a href="/pressrelease/freshworks-to-announce-fourth-quarter-and-full-year-2024-financial-results-on-february-11-2025"> <h4 class="heading-hover"><strong>Freshworks to Announce Fourth Quarter and Full Year 2024 Financial Results on February 11, 2025</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=T88e0X4xzMiQ2IDcCr66ZMs4cLYPfsK1RDxaKQbUaLGD_DoQW4LpQbLZPwH59IcqHEhDSm9M2VMDUswEzDL8KjkV9Zq9Do_HICTystozO5d-9IN2ay1ONWjkWn6LbfcvkRKHJbXwaeKK1-qIxlARVITGohxiQU0tk0YFGfwSlzI=" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2024 following the close of market on Tuesday, February 11, 2025. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/pressrelease/freshworks-to-announce-fourth-quarter-and-full-year-2024-financial-results-on-february-11-2025" aria-label="Continue Reading Freshworks to Announce Fourth Quarter and Full Year 2024 Financial Results on February 11, 2025"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 02, 2024</p> <a href="/pressrelease/freshworks-appoints-srinivasan-raghavan-as-chief-product-officer"> <h4 class="heading-hover"><strong>Freshworks Appoints Srinivasan Raghavan as Chief Product Officer </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024dec">Freshworks Inc.</a> (NASDAQ: FRSH) today announced <a href="https://www.linkedin.com/in/srinivasan28/">Srinivasan Raghavan</a> as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks’ product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to <strong>Chief Executive Officer and President Dennis Woodside.</strong></p> <a href="/pressrelease/freshworks-appoints-srinivasan-raghavan-as-chief-product-officer" aria-label="Continue Reading Freshworks Appoints Srinivasan Raghavan as Chief Product Officer "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 06, 2024</p> <a href="/freshworks-reports-third-quarter-2024-results"> <h4 class="heading-hover"><strong>Freshworks Reports Third Quarter 2024 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024nov">Freshworks Inc.</a> (NASDAQ: FRSH), the provider of people-first AI service software, today announced financial results for its third quarter ended September 30, 2024.</p> <a href="/freshworks-reports-third-quarter-2024-results" aria-label="Continue Reading Freshworks Reports Third Quarter 2024 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 23, 2024</p> <a href="/pressrelease/freshworks-unveils-easy-to-use-ai-agent-to-improve-the-customer-and-employee-experience"> <h4 class="heading-hover"><strong>Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024oct">Freshworks</a> Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced <a href="https://www.freshworks.com/theworks/company-news/freddy-ai-agent-cx-ex/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024oct">Freddy AI Agent</a> – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can be deployed in minutes and has helped users in customer support and IT autonomously resolve an average of 45% and 40% of service requests, respectively. </p> <a href="/pressrelease/freshworks-unveils-easy-to-use-ai-agent-to-improve-the-customer-and-employee-experience" aria-label="Continue Reading Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 03, 2024</p> <a href="/pressrelease/freshworks-appoints-chief-technology-officer"> <h4 class="heading-hover"><strong>Freshworks Appoints Chief Technology Officer</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024sep">Freshworks Inc.</a> (NASDAQ: FRSH) today announced that <a href="https://www.linkedin.com/in/muraliswaminathan/">Murali Swaminathan</a> will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. This role supports the company’s investment in talent and resources that will elevate our employee and customer experience solutions. Murali joins the executive management team and will report to Chief Executive Officer and President Dennis Woodside.</p> <a href="/pressrelease/freshworks-appoints-chief-technology-officer" aria-label="Continue Reading Freshworks Appoints Chief Technology Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 16, 2024</p> <a href="/pressrelease/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise"> <h4 class="heading-hover"><strong>Piracanjuba Selects Freshworks to Transform Service Management Across Enterprise </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2024aug">Freshworks Inc</a>. (NASDAQ: FRSH) today announced that<a href="https://www.piracanjuba.com.br/en"> Piracanjuba</a>, a leading dairy producer in Brazil renowned for its extensive product portfolio, has successfully implemented Freshworks'<a href="https://www.freshworks.com/freshservice/lp/home/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2024jun"> Freshservice</a> powered by AWS to streamline enterprise service management (ESM) across 17 critical business units. This strategic move comes after the company decided to transition from its previous IT service management (ITSM) provider due to cost and customization challenges.</p> <a href="/pressrelease/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise" aria-label="Continue Reading Piracanjuba Selects Freshworks to Transform Service Management Across Enterprise "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 30, 2024</p> <a href="/pressrelease/freshworks-reports-second-quarter-2024-results"> <h4 class="heading-hover"><strong>Freshworks Reports Second Quarter 2024 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024jul">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2024.</p> <a href="/pressrelease/freshworks-reports-second-quarter-2024-results" aria-label="Continue Reading Freshworks Reports Second Quarter 2024 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 03, 2024</p> <a href="/pressrelease/freshworks-appoints-ian-tickle-to-lead-european-sales"> <h4 class="heading-hover"><strong>Freshworks Appoints Ian Tickle to Lead European Sales </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2024jul">Freshworks Inc</a>. (NASDAQ: FRSH) today announced the appointment of <a href="https://www.linkedin.com/in/ian-tickle-5a463a2/">Ian Tickle</a> as Senior Vice President and General Manager, Europe to lead the growth of the business in the region. </p> <a href="/pressrelease/freshworks-appoints-ian-tickle-to-lead-european-sales" aria-label="Continue Reading Freshworks Appoints Ian Tickle to Lead European Sales "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 27, 2024</p> <a href="/pressrelease/freshworks-report-reveals-ai-is-delivering-strong-productivity-gains-and-unlocking-higher-value-work-for-employees"> <h4 class="heading-hover"><strong>Freshworks Report Reveals AI Is Delivering Strong Productivity Gains and Unlocking Higher-Value Work for Employees</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2024jun">Freshworks Inc</a>. (NASDAQ: FRSH) released its new <a href="https://www.freshworks.com/resources/reports/workplace-tech/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024jun">Global AI Workplace Report</a> today, revealing how various workplace departments are interacting with AI since the new era of generative AI exploded into the market 18 months ago. The global survey of 7,000+ full-time employees, collected from March 9 to April 4, 2024, revealed how AI has become a tool commonly used among knowledge workers - more than half (55%) of workers surveyed said they are currently using software applications enhanced with AI at work. </p> <a href="/pressrelease/freshworks-report-reveals-ai-is-delivering-strong-productivity-gains-and-unlocking-higher-value-work-for-employees" aria-label="Continue Reading Freshworks Report Reveals AI Is Delivering Strong Productivity Gains and Unlocking Higher-Value Work for Employees"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 26, 2024</p> <a href="/pressrelease/freshworks-unveils-new-data-center-in-uae-to-serve-customers-across-middle-east-and-africa"> <h4 class="heading-hover"><strong>Freshworks Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2024jun">Freshworks Inc</a>. (NASDAQ: FRSH) today announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easier for businesses to harness the full power of its modern, AI-powered customer and employee service solutions.</p> <a href="/pressrelease/freshworks-unveils-new-data-center-in-uae-to-serve-customers-across-middle-east-and-africa" aria-label="Continue Reading Freshworks Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 06, 2024</p> <a href="/pressrelease/freshworks-completes-acquisition-of-device42"> <h4 class="heading-hover"><strong>Freshworks Completes Acquisition of Device42</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=G9Uj55_1Rqe8DD07srlv3TuFJlvnSYaEbu6DrHWArpFIszMFuWi0kkEh5XxSAs7HCbyLwJCux0MxFcvxJ9FhHxjXG8vsRS1q6QznDFLOUDZHFZPcpIaxpxco6b0v6Z5hHIN-ssib5W-b7tF3UJiACJZwjcTlbNKqHv0SJtO77aE=" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH) today announced the completion of its acquisition of Device42, a company that provides comprehensive, continuously up-to-date views of assets across an organization’s entire IT infrastructure. The acquisition marks a significant milestone for Freshworks, reinforcing its commitment to empowering IT teams with robust IT Asset Management (ITAM) solutions.</p> <a href="/pressrelease/freshworks-completes-acquisition-of-device42" aria-label="Continue Reading Freshworks Completes Acquisition of Device42"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 06, 2024</p> <a href="/pressrelease/freshworks-partners-with-td-synnex-to-help-companies-shift-to-ai-first-customer-service-and-it-service-management"> <h4 class="heading-hover"><strong>Freshworks Partners with TD SYNNEX To Help Companies Shift to AI-first Customer Service and IT Service Management </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks Inc. </a>(NASDAQ: FRSH) today announced that <a href="https://www.tdsynnex.com/na/us/"> TD SYNNEX</a>, a leading global distributor and solutions aggregator for the IT ecosystem, has joined its partnership program. This collaboration aims to empower and expand respective customer bases in North America by enabling them to leverage Freshworks’ AI-powered business software anyone can use. </p> <a href="/pressrelease/freshworks-partners-with-td-synnex-to-help-companies-shift-to-ai-first-customer-service-and-it-service-management" aria-label="Continue Reading Freshworks Partners with TD SYNNEX To Help Companies Shift to AI-first Customer Service and IT Service Management "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 01, 2024</p> <a href="/pressrelease/freshworks-reports-first-quarter-2024-results"> <h4 class="heading-hover"><strong>Freshworks Reports First Quarter 2024 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024feb">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2024</p> <a href="/pressrelease/freshworks-reports-first-quarter-2024-results" aria-label="Continue Reading Freshworks Reports First Quarter 2024 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 01, 2024</p> <a href="/freshworks-announces-ceo-transition"> <h4 class="heading-hover"><strong>Freshworks Announces CEO Transition </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com">Freshworks Inc</a>. (NASDAQ: FRSH) today announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO. Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board of Directors, and Woodside will also remain a member of the Board of Directors. </p> <a href="/freshworks-announces-ceo-transition" aria-label="Continue Reading Freshworks Announces CEO Transition "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 04, 2024</p> <a href="/pressrelease/odontocompany-enhances-it-operations-with-freshworks-solutions"> <h4 class="heading-hover"><strong>OdontoCompany Enhances IT Operations with Freshworks Solutions, Driving Customer Satisfaction</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2024feb">Freshworks Inc.</a> (NASDAQ: FRSH) announced that <a href="https://www.odontocompany.com/">OdontoCompany</a>, the largest dental chain in Brazil, has successfully implemented Freshdesk and Freshservice to revolutionize its IT operations across various departments, resulting in streamlined service delivery and heightened customer satisfaction.</p> <a href="/pressrelease/odontocompany-enhances-it-operations-with-freshworks-solutions" aria-label="Continue Reading OdontoCompany Enhances IT Operations with Freshworks Solutions, Driving Customer Satisfaction"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 20, 2024</p> <a href="/pressrelease/porsche-ebike-performance-accelerates-it-efficiency-with-freshworks-ai-powered-enterprise-software"> <h4 class="heading-hover"><strong>Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2024mar">Freshworks Inc</a>. (NASDAQ: FRSH) announces that <a href="https://www.porsche-ebike-performance.com/en/">Porsche eBike Performance</a>, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks’ AI powered business software, <a href="https://www.freshworks.com/freshservice/lp/home-bem/?tactic_id=5645079&utm_source=google-adwords&utm_medium=FS-Search-Brand-UKI&utm_campaign=FS-Search-Brand-UKI&utm_term=freshservice&device=c&matchtype=e&network=g&gclid=Cj0KCQiAwbitBhDIARIsABfFYIKV88PaJfqCaPoi5IlBFpo9S72rv0_8fTQvjZ163eYT0Sn0sqFXIVgaAsgwEALw_wcB&audience=kwd-67396891110&ad_id=490862071338&gad_source=1">Freshservice</a>™ and <a href="https://www.freshworks.com/freddy-ai/">Freddy AI Copilot</a> capabilities to further improve agent productivity. </p> <a href="/pressrelease/porsche-ebike-performance-accelerates-it-efficiency-with-freshworks-ai-powered-enterprise-software" aria-label="Continue Reading Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 07, 2024</p> <a href="/pressrelease/freshworks-appoints-abe-smith-as-chief-of-global-field-operations"> <h4 class="heading-hover"><strong>Freshworks Appoints Abe Smith as Chief of Global Field Operations</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024feb">Freshworks Inc.,</a> (NASDAQ: FRSH) today announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes from field sales. Smith brings nearly 25 years of experience at public software companies Zoom, Oracle and Cisco (WebEx), leading teams responsible for building relationships to top enterprise customers and driving more than $1 billion in revenue. </p> <a href="/pressrelease/freshworks-appoints-abe-smith-as-chief-of-global-field-operations" aria-label="Continue Reading Freshworks Appoints Abe Smith as Chief of Global Field Operations"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 06, 2024</p> <a href="/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2023-results"> <h4 class="heading-hover"><strong>Freshworks Reports Fourth Quarter and Full Year 2023 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2024feb">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2023.</p> <a href="/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2023-results" aria-label="Continue Reading Freshworks Reports Fourth Quarter and Full Year 2023 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 29, 2024</p> <a href="/pressrelease/freshworks-announces-strategic-collaboration-agreement-with-aws-to-increase-the-reach-of-its-ai-boosted-software-as-a-service"> <h4 class="heading-hover"><strong>Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024jan">Freshworks Inc</a>. (NASDAQ: FRSH) announced today that it has signed a multi-year Strategic Collaboration Agreement (SCA) with <a href="https://aws.amazon.com/?utm_source=usa&utm_medium=content&utm_campaign=pr2024jan">Amazon Web Services </a>(AWS) to develop and expand Freshworks’ capabilities on AWS. The agreement is set to commence in early 2024, with Freshworks’ platform and full suite of solutions becoming available as Software-as-a-Service (SaaS) offerings in <a href="https://aws.amazon.com/marketplace/seller-profile?id=6f2a621c-9f0c-470d-b784-3eccd66dc558">AWS Marketplace,</a> a digital catalog with thousands of software listings from independent software vendors (ISV) that make it easy to find, test, buy, and deploy software that runs on AWS.</p> <a href="/pressrelease/freshworks-announces-strategic-collaboration-agreement-with-aws-to-increase-the-reach-of-its-ai-boosted-software-as-a-service" aria-label="Continue Reading Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 24, 2024</p> <a href="/pressrelease/freshworks-transforms-it-service-management-at-scotland-s-crown-office-and-procurator-fiscal-service-streamlining-workloads-for-efficiency"> <h4 class="heading-hover"><strong>Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service, streamlining workloads for efficiency</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=uk&utm_medium=content&utm_campaign=pr2024jan">Freshworks Inc.</a> (NASDAQ: FRSH) today announced that with <a href="https://www.freshworks.com/freshservice/?utm_source=uk&utm_medium=content&utm_campaign=pr2024jan">Freshservice</a> it has transformed the IT service management (ITSM) system at Scotland’s Crown Office and Procurator Fiscal Service (COPFS) to improve support resolution times, enable self-service, automation and centralize administration. After the COPFS IT team adopted Freshservice’s automated workflow design, analytics, and marketplace integration features, it has seen a dramatic increase in customer satisfaction and resolution times.</p> <a href="/pressrelease/freshworks-transforms-it-service-management-at-scotland-s-crown-office-and-procurator-fiscal-service-streamlining-workloads-for-efficiency" aria-label="Continue Reading Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service, streamlining workloads for efficiency"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 09, 2024</p> <a href="/pressrelease/freshworks-to-announce-fourth-quarter-and-full-year-2023-financial-results-on-february-6-2024"> <h4 class="heading-hover"><strong>Freshworks to Announce Fourth Quarter and Full Year 2023 Financial Results on February 6, 2024</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=Q0vBm73x_Sx2dlat9Ww8x6E-JuIStGtJ3CE_MjHKWYYW_zfwsP3Z-UUH2V5WU7EJ-dpHBiJ-ZnGDFeHd4EWH23-Cndp6DKmPwCjPc0doGPKJ0zT5GU7uQHkDqDToS5UaklyL7gkyg3INXL2IslMm34xq-_aq2f_WJc6BLp27H7g=" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2023 following the close of market on Tuesday, February 6, 2024. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/pressrelease/freshworks-to-announce-fourth-quarter-and-full-year-2023-financial-results-on-february-6-2024" aria-label="Continue Reading Freshworks to Announce Fourth Quarter and Full Year 2023 Financial Results on February 6, 2024"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2024 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 03, 2024</p> <a href="/pressrelease/boosting-customer-and-employee-happiness-with-ai-that-helps-break-record-sales-freshworks-ai-driven-software-revolutionizes-customer-support-at-monos"> <h4 class="heading-hover"><strong>Boosting Customer and Employee Happiness with AI that Helps Break Record Sales: Freshworks' AI-driven Software Revolutionizes Customer Support at Monos</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024jan">Freshworks Inc</a>. (NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of <a href="https://www.freshworks.com/freshdesk/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2024jan">Freshworks’ customer service solutions</a>. The AI-powered ticketing and conversational support solutions have helped Monos increase agent efficiency—making the retailer’s customer happiness agents, and customers, even happier.</p> <a href="/pressrelease/boosting-customer-and-employee-happiness-with-ai-that-helps-break-record-sales-freshworks-ai-driven-software-revolutionizes-customer-support-at-monos" aria-label="Continue Reading Boosting Customer and Employee Happiness with AI that Helps Break Record Sales: Freshworks' AI-driven Software Revolutionizes Customer Support at Monos"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 14, 2023</p> <a href="/pressrelease/freshworks-software-transforms-the-travel-experience-for-misterfly-customers"> <h4 class="heading-hover"><strong>Freshworks Software Transforms the Travel Experience for MisterFly Customers </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=fr&utm_medium=pressrelease&utm_campaign=pr2023dec">Freshworks Inc.</a> (NASDAQ: FRSH) announced Misterfly, the online travel sales site and a key brand under the Digitrips group, has undergone a significant customer experience transformation through the adoption of <a href="https://www.freshworks.com/customer-service-suite/lp/customer-service-software/?tactic_id=6036704&utm_source=GoogleAdwords&utm_medium=FWCSS-Search-Brand-UK&utm_campaign=FWCSS-Search-Brand-UK&utm_term=freshworks%20customer%20service%20suite&device=c&matchtype=e&network=g&gclid=Cj0KCQiA35urBhDCARIsAOU7QwkuTYxSzvxO4vTRZ4sXMKGMx53jePz9BZirUEnU-vUpIQkuY0fK2UgaAryQEALw_wcB&audience=kwd-2173728199146&ad_id=668248013440&gad_source=1">Freshworks’ Freshdesk Omni</a>. Chosen for its omnichannel approach, flexibility, and integration capabilities, Freshworks has empowered MisterFly to achieve cost reduction, faster response times, enhanced business visibility, and improved collaboration with customers.</p> <a href="/pressrelease/freshworks-software-transforms-the-travel-experience-for-misterfly-customers" aria-label="Continue Reading Freshworks Software Transforms the Travel Experience for MisterFly Customers "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 13, 2023</p> <a href="/pressrelease/freshworks-helps-teijin-aramid-it-organisation-lead-customers-toward-digital-transformation"> <h4 class="heading-hover"><strong>Freshworks helps Teijin Aramid IT Organisation Lead Customers Toward Digital Transformation </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=nl&utm_medium=pressrelease&utm_campaign=pr2023dec">Freshworks Inc.</a> (NASDAQ: FRSH) announced Teijin Aramid, a world leader in high-end fibres (aramids), has been fully managing its IT organisation using <a href="https://www.freshworks.com/freshservice/">Freshservice.</a> Within six months, the organisation has seen great improvements including faster IT service, lower costs and improved user-friendliness for both employees and customers. All of which have led to higher customer satisfaction. </p> <a href="/pressrelease/freshworks-helps-teijin-aramid-it-organisation-lead-customers-toward-digital-transformation" aria-label="Continue Reading Freshworks helps Teijin Aramid IT Organisation Lead Customers Toward Digital Transformation "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 11, 2023</p> <a href="/pressrelease/freshworks-products-support-the-giving-movement-s-commitment-to-exceptional-customer-service"> <h4 class="heading-hover"><strong>Freshworks products support The Giving Movement’s commitment to exceptional customer service</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023dec">Freshworks Inc.</a> (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses <a href="https://www.freshworks.com/freshdesk/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023dec">Freshdesk</a> and <a href="https://www.freshworks.com/live-chat-software/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023dec">Freshchat</a> to manage and automate its customer support operations. The Giving Movement chose Freshworks products for their flexibility, feature-set customizations, and the Freshworks’ expertise in supporting many e-commerce brands worldwide. <a href="https://www.freshworks.com/freshworks-and-meta-partner-to-help-businesses-elevate-conversational-customer-experience-through-the-world-s-most-popular-messaging-apps/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023dec">The Giving Movement also uses Freshworks' integrations with WhatsApp and Instagram</a> to proactively engage with customers on their channels of choice.</p> <a href="/pressrelease/freshworks-products-support-the-giving-movement-s-commitment-to-exceptional-customer-service" aria-label="Continue Reading Freshworks products support The Giving Movement’s commitment to exceptional customer service"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 07, 2023</p> <a href="/pressrelease/international-car-lease-holding-the-lease-entity-of-van-mossel-automotive-group-chooses-freshworks-to-optimize-customer-service"> <h4 class="heading-hover"><strong>International Car Lease Holding, the Lease Entity of Van Mossel Automotive Group, Chooses Freshworks to Optimize Customer Service</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/nl/?utm_source=nl&utm_medium=pressrelease&utm_campaign=pr2023dec?utm_source=nl&utm_medium=content&utm_campaign=pr2023dec">Freshworks</a> (NASDAQ: FRSH) today announced International Car Lease Holding, the lease entity of <a href="https://www.vanmossel.nl/">Van Mossel</a> Automotive Group, uses <a href="https://www.freshworks.com/freshdesk/?utm_source=nl&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshdesk</a>™ to professionalize its customer service by creating efficiencies with incoming queries, allowing for better workflows and by offering support via live chat and WhatsApp. </p> <a href="/pressrelease/international-car-lease-holding-the-lease-entity-of-van-mossel-automotive-group-chooses-freshworks-to-optimize-customer-service" aria-label="Continue Reading International Car Lease Holding, the Lease Entity of Van Mossel Automotive Group, Chooses Freshworks to Optimize Customer Service"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 29, 2023</p> <a href="/press-release/freshworks-named-a-2023-aws-partner-award-finalist-in-two-categories"> <h4 class="heading-hover"><strong>Freshworks Named a 2023 AWS Partner Award Finalist in Two Categories</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2023nov">Freshworks Inc.</a> (NASDAQ: FRSH) announced it is a finalist of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role helping customers drive innovation and build solutions on Amazon Web Services (AWS).</p> <a href="/press-release/freshworks-named-a-2023-aws-partner-award-finalist-in-two-categories" aria-label="Continue Reading Freshworks Named a 2023 AWS Partner Award Finalist in Two Categories"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 28, 2023</p> <a href="/freshworks-appoints-mika-yamamoto-as-chief-customer-and-marketing-officer"> <h4 class="heading-hover"><strong>Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023nov">Freshworks Inc.</a> (NASDAQ: FRSH) today announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 (NASDAQ: FFIV) where she most recently served as the Executive Vice President and the Chief Marketing and Customer Engagement Officer, and led the company’s data, marketing, digital transformation, and customer experience efforts across all products, segments, channels, and geographies. </p> <a href="/freshworks-appoints-mika-yamamoto-as-chief-customer-and-marketing-officer" aria-label="Continue Reading Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 21, 2023</p> <a href="/on-demand-delivery-platform-lalamove-adopts-multiple-freshworks-products-to-improve-sales-efficiency-in-asia-and-latam"> <h4 class="heading-hover"><strong>On-Demand Delivery Platform Lalamove Adopts Multiple Freshworks Products to Improve Sales Efficiency in Asia and LATAM</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023nov">Freshworks Inc.</a> (NASDAQ: FRSH), today announced that its customer Lalamove, the leading on-demand delivery platform in Hong Kong uses <a href="https://www.freshworks.com/freshdesk/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023nov">Freshdesk</a>™ and <a href="https://www.freshworks.com/crm/sales/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023nov">Freshsales</a>™ to deliver personalized experiences to thousands of consumers and business partners. With clear visibility and control over its sales funnel and sales lifecycle management, Lalamove was able to improve sales conversion and increase customer engagement. </p> <a href="/on-demand-delivery-platform-lalamove-adopts-multiple-freshworks-products-to-improve-sales-efficiency-in-asia-and-latam" aria-label="Continue Reading On-Demand Delivery Platform Lalamove Adopts Multiple Freshworks Products to Improve Sales Efficiency in Asia and LATAM"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 16, 2023</p> <a href="/freshworks-now-available-as-part-of-aws-marketplace-vendor-insights"> <h4 class="heading-hover"><strong>Freshworks Now Available as Part of AWS Marketplace Vendor Insights </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=latam&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshworks Inc.</a> (NASDAQ: FRSH) announced that its CRM solution, <a href="https://www.freshworks.com/crm/lp/g2-intent/?tactic_id=3389234&utm_source=google-adwords&utm_medium=Fsales-Search-UK-Brand&utm_campaign=Fsales-Search-UK-Brand&utm_term=freshsales&device=c&matchtype=e&network=g&gclid=CjwKCAjwvrOpBhBdEiwAR58-3ONYSr7uKYqlCyHnpfOui8JzCQcmTuxJNoD37ElzSch00m6YRJ6FoRoC4QEQAvD_BwE&gad=1">Freshsales</a>, is now available as part of <a href="https://aws.amazon.com/marketplace/pp/prodview-5nta4yakqvlyo?sr=0-1&ref_=beagle&applicationId=AWSMPContessa">AWS Marketplace Vendor Insights</a>, a unified web-based dashboard operated by Amazon Web Services (AWS) that gives governance, risk, and compliance teams access to security and compliance information. </p> <a href="/freshworks-now-available-as-part-of-aws-marketplace-vendor-insights" aria-label="Continue Reading Freshworks Now Available as Part of AWS Marketplace Vendor Insights "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 31, 2023</p> <a href="/freshworks-reports-third-quarter-2023-results"> <h4 class="heading-hover"><strong>Freshworks Reports Third Quarter 2023 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2023.</p> <a href="/freshworks-reports-third-quarter-2023-results" aria-label="Continue Reading Freshworks Reports Third Quarter 2023 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 18, 2023</p> <a href="/cinema-and-theme-park-operator-village-roadshow-group-uses-freshworks-it-service-management-to-equip-employees-to-better-serve-customers"> <h4 class="heading-hover"><strong>Cinema and theme park operator Village Roadshow Group uses Freshworks IT service management to equip employees to better serve customers</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=anz&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshworks Inc</a><a href="https://www.freshworks.com/?utm_source=anz&utm_medium=pressrelease&utm_campaign=pr2023oct">.</a> (NASDAQ: FRSH) today announces that Village Roadshow Group, the iconic Australian cinema and theme park operator, achieved a 25% increase in customer satisfaction while cutting IT costs by 60% after adopting <a href="https://www.freshworks.com/freshservice/?utm_source=anz&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshservice</a> — the company’s IT service management solution.</p> <a href="/cinema-and-theme-park-operator-village-roadshow-group-uses-freshworks-it-service-management-to-equip-employees-to-better-serve-customers" aria-label="Continue Reading Cinema and theme park operator Village Roadshow Group uses Freshworks IT service management to equip employees to better serve customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 10, 2023</p> <a href="/thailand-s-largest-crypto-exchange-bitkub-expands-use-of-freshworks-products-to-create-an-employee-and-customer-experience"> <h4 class="heading-hover"><strong>Thailand’s Largest Crypto Exchange Bitkub Expands use of Freshworks Products to Create an Employee and Customer Experience</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.bitkub.com/th">Bitkub Exchange</a>, one of ASEAN's leading cryptocurrency exchanges and Thailand’s largest*, today announced it has selected <a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshworks</a> (NASDAQ: FRSH), a global leader in business software, to modernize the customer service operations of its cryptocurrency exchange platform. The Bangkok-based company started as a <a href="https://www.freshworks.com/freshservice/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshservice™</a> customer and recently implemented <a href="https://www.freshworks.com/freshdesk/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023oct">Freshdesk™</a>, a cloud-based omnichannel customer engagement solution, to provide its customers with faster, more personalized support. The consolidation of customer and employee support solutions has helped Bitkub reduce costs and increase business efficiency. </p> <a href="/thailand-s-largest-crypto-exchange-bitkub-expands-use-of-freshworks-products-to-create-an-employee-and-customer-experience" aria-label="Continue Reading Thailand’s Largest Crypto Exchange Bitkub Expands use of Freshworks Products to Create an Employee and Customer Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 05, 2023</p> <a href="/freshworks-to-announce-third-quarter-2023-financial-results-on-october-31-2023"> <h4 class="heading-hover"><strong>Freshworks to Announce Third Quarter 2023 Financial Results on October 31, 2023</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=CoxDw1PfNaKXmI2gh1BA3fUJBJtVZvX1Vq29wB0kSrZaVF_8bC6t1gk45FEtt6NJYdCxagCeNQb-ztUQM6vTPTqybw7libqqSnUgURytS74ksXyMgS_Z_gPVSE7sZ_vIfcGD6F-0M0MNO8YHITV0BHFONpm5DOSVbKqlkkW3wu8=" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2023 following the close of market on Tuesday, October 31, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/freshworks-to-announce-third-quarter-2023-financial-results-on-october-31-2023" aria-label="Continue Reading Freshworks to Announce Third Quarter 2023 Financial Results on October 31, 2023"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 28, 2023</p> <a href="/freshworks-customers-using-microsoft-teams-increase-employee-experience-and-productivity"> <h4 class="heading-hover"><strong>Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshworks Inc</a>. (NASDAQ: FRSH) announced a significant increase in Microsoft Teams usage by <a href="https://www.freshworks.com/freshservice/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshservice</a>® customers to improve the employee experience through more efficient AI-powered AI agent support. Microsoft Teams adoption among Freshservice customers has seen an average increase of 42% over the past three years. As a result, businesses using Freshservice are now able to amplify productivity for more than 250,000 users.</p> <a href="/freshworks-customers-using-microsoft-teams-increase-employee-experience-and-productivity" aria-label="Continue Reading Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 28, 2023</p> <a href="/freshworks-helps-uk-based-beverage-manufacturer-ag-barr-digitise-it-support"> <h4 class="heading-hover"><strong>Freshworks Helps UK-based Beverage Manufacturer AG Barr Digitise IT Support </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/E53%20%20?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2023Sep">Freshworks Inc.</a> (NASDAQ: FRSH) today announced it helped UK-based branded multi-beverage manufacturing business, AG Barr, digitally transform its IT service management (ITSM) using the cloud-based solution, <a href="https://www.globenewswire.com/Tracker?data=-VGV_4pukBx0TSKjyTduyVz6oFsHM1cKeh-gvTjMciEySkukLdevMXPSSpkFajNsrzlEC9khzoK2ehQ6dXrpiw==">Freshservice</a>®.</p> <a href="/freshworks-helps-uk-based-beverage-manufacturer-ag-barr-digitise-it-support" aria-label="Continue Reading Freshworks Helps UK-based Beverage Manufacturer AG Barr Digitise IT Support "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 26, 2023</p> <a href="/freshworks-report-reveals-massive-opportunity-for-it-leaders-leveraging-ai"> <h4 class="heading-hover"><strong>Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshworks Inc.</a> (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT teams’ work computers over the last year. To manage this spiraling complexity, the report found that IT pros—especially senior leaders and younger generations—are embracing AI to automate workflows and boost efficiency with 86% of IT pros reporting that their organizations are already using AI. </p> <a href="/freshworks-report-reveals-massive-opportunity-for-it-leaders-leveraging-ai" aria-label="Continue Reading Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 25, 2023</p> <a href="/jupiter-money-retains-nearly-1-million-customers-with-freshworks-customer-service-software"> <h4 class="heading-hover"><strong>Jupiter Money Retains Nearly 1 Million Customers with Freshworks’ Customer Service Software</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshworks</a> (NASDAQ: FRSH) announced that Jupiter Money, one of the pioneering money management apps in the country, uses <a href="https://www.freshworks.com/freshdesk/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshdesk</a><a href="https://freshdesk.com/">™</a> and <a href="https://www.freshworks.com/live-chat-software/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023sep">Freshchat™</a> to deliver best-in-class support to its customers. Jupiter Money chose Freshworks because it is easy to use, automates agent processes, and integrates with existing CRM and commerce systems – added value that has helped Jupiter earn customer trust and satisfaction in a challenging market.</p> <a href="/jupiter-money-retains-nearly-1-million-customers-with-freshworks-customer-service-software" aria-label="Continue Reading Jupiter Money Retains Nearly 1 Million Customers with Freshworks’ Customer Service Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 11, 2023</p> <a href="/industrial-wholesaler-rubix-relies-on-freshdesk-to-streamline-customer-service-and-hr-processes"> <h4 class="heading-hover"><strong>Industrial wholesaler Rubix relies on Freshdesk to streamline customer service and HR processes</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/">Freshworks Inc </a>(NASDAQ: FRSH), announced that <a href="https://de.rubix.com/de/">Rubix</a>, a leading wholesale distributor of industrial products and services, uses <a href="https://www.freshworks.com/freshdesk/">Freshdesk™</a> to automate its HR workflows, implement self-service and leverage dashboards to improve service quality and make internal processes more efficient. </p> <a href="/industrial-wholesaler-rubix-relies-on-freshdesk-to-streamline-customer-service-and-hr-processes" aria-label="Continue Reading Industrial wholesaler Rubix relies on Freshdesk to streamline customer service and HR processes"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 29, 2023</p> <a href="/commercial-bank-of-dubai-implements-freshworks-to-digitize-and-enhance-customer-service"> <h4 class="heading-hover"><strong>Commercial Bank of Dubai Implements Freshworks to Digitize and Enhance Customer Service</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshworks Inc</a>. (NASDAQ: FRSH), today announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations with the implementation of <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>™. By leveraging Freshworks’ customer experience software, CBD has digitized and automated key processes, resulting in a 50% reduction in customer support resolution time.</p> <a href="/commercial-bank-of-dubai-implements-freshworks-to-digitize-and-enhance-customer-service" aria-label="Continue Reading Commercial Bank of Dubai Implements Freshworks to Digitize and Enhance Customer Service"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 28, 2023</p> <a href="/freshworks-appoints-johanna-jackman-as-chief-people-officer"> <h4 class="heading-hover"><strong>Freshworks Appoints Johanna Jackman as Chief People Officer</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023aug">Freshworks Inc.,</a> (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company's global human resources strategy and operations, which oversees HR business partnerships, talent acquisition and employee development, facilities, compensation and benefits, corporate social responsibility programs, and diversity, equity and inclusion strategy. </p> <a href="/freshworks-appoints-johanna-jackman-as-chief-people-officer" aria-label="Continue Reading Freshworks Appoints Johanna Jackman as Chief People Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 22, 2023</p> <a href="/travel-counsellors-customer-experience-takes-off-with-freshworks"> <h4 class="heading-hover"><strong>Travel Counsellors’ Customer Experience Takes Off with Freshworks</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023jan">Freshworks Inc.</a> (NASDAQ: FRSH) today announced it has transformed Travel Counsellors’ customer service and support models with<a href="https://www.freshworks.com/freshdesk/"> Freshdesk™</a>,<a href="https://www.freshworks.com/crm/sales/"> Freshsales™</a> and<a href="https://www.freshworks.com/live-chat-software/"> Freshchat™</a>. The implementation of these solutions enabled the tour operator to pivot from a traditional call centre model to a modern conversational-first system with ticketing for advanced cases, with automation at the centre.</p> <a href="/travel-counsellors-customer-experience-takes-off-with-freshworks" aria-label="Continue Reading Travel Counsellors’ Customer Experience Takes Off with Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 03, 2023</p> <a href="/freshworks-unveils-ai-powered-customer-service-suite-with-freddy-generative-ai-integration"> <h4 class="heading-hover"><strong>Freshworks Unveils AI-Powered Freshdesk Omni with Freddy Generative AI Integration</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=MjYhh3kzr108GAKRtCsULoP-p-F--Nap1993LVSgpWaM4dcI2lVkG-Qqc4SNlKfuPCQnOzCJAzuMwPVoCC9SW41Ofr5njHGG27zkU2PBK-8ZD7-G0L_GaPnn96RqZZO4aKwVprs4s_7-XZ_Wihy2ZVGS4NEKBRvkd-1hn5_MgEOa4zt6YCGRKSmfoaJo_DDB" rel="nofollow" target="_blank">Freshworks Inc.,</a> (NASDAQ: FRSH) today announced the launch of its AI-powered <a href="https://www.globenewswire.com/Tracker?data=BzCHoC4SCTx97QRO2fPNBIfmXXa7xEGOfpMVZ8Z1SiXUCdWtbWvXyypG7bWCMj7INUKIrKZIqVR4EkgCG0InYzXGV5NEKFsSRKYbV12RjjOkcFihGG7WH-xO5oasR0L91-sfINCWsf9evkZndiVjM126S5mvWs48Rpr_DfmDo6x240nW3dKe7MIolaQfxz4VOX6Ergk_i6H2zKnw5BxAJA==" rel="nofollow" target="_blank">Freshdesk Omni</a> which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting <a href="https://www.globenewswire.com/Tracker?data=MjYhh3kzr108GAKRtCsULgvydnzXAdC1kxJJqj4FbV2RJc8-llRy8tTyxUfb5Z7tVxmh_BD5Fkjn81PJUt00hgtBiYk2YAPyFN4zfVCwqoBkXeCrsJZHhppKtX0th8fVGXab0xlUbwhbuCnx5DVWbkg0ffTVt-wh3-aq6gaNVWe3vHwMxLcAO8UwN7aEu0tP" rel="nofollow" target="_blank">Freshchat</a>™, <a href="https://www.globenewswire.com/Tracker?data=MjYhh3kzr108GAKRtCsULo82cHTZoBue5JzBq5Aq8pQDuSm-QPrb_hWe6pjDw7OrxE1HRnen6qaBzsQ_pIJojDGPdNCWy5uZWZHrjCkDT1XFBWlcAMTKqBVFGKXP9bc8w11hc9wfivclVgEzO2iOwHfcT3ey3UL5vjgrFgMY76bN1Nm_CkMWe1EB2Cgd9QdC" rel="nofollow" target="_blank">Freshdesk</a>™, and the company’s generative artificial intelligence technology, Freddy AI, Freshdesk Omni enables a modern customer support experience accessible to any company, with pricing that scales from small business to global enterprise.</p> <a href="/freshworks-unveils-ai-powered-customer-service-suite-with-freddy-generative-ai-integration" aria-label="Continue Reading Freshworks Unveils AI-Powered Freshdesk Omni with Freddy Generative AI Integration"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 01, 2023</p> <a href="/freshworks-reports-second-quarter-2023-results"> <h4 class="heading-hover"><strong>Freshworks Reports Second Quarter 2023 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023AUG">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2023.</p> <a href="/freshworks-reports-second-quarter-2023-results" aria-label="Continue Reading Freshworks Reports Second Quarter 2023 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 27, 2023</p> <a href="/freshworks-ai-powered-software-helps-styli-landmark-group-s-fashion-brand-reach-a-new-level-of-customer-loyalty"> <h4 class="heading-hover"><strong>Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023jul">Freshworks Inc.</a> (NASDAQ: FRSH) today announced that <a href="https://www.landmarkgroup.com/int/en/styli">Styli</a>, a fashion e-commerce brand part of the Landmark Group, uses <a href="https://www.freshworks.com/freshdesk/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023jul">Freshdesk</a>™ and <a href="https://www.freshworks.com/live-chat-software/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2023jul">Freshchat</a>™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover improving its average resolution time and fostering brand loyalty through exceptional customer experiences. </p> <a href="/freshworks-ai-powered-software-helps-styli-landmark-group-s-fashion-brand-reach-a-new-level-of-customer-loyalty" aria-label="Continue Reading Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 06, 2023</p> <a href="/freshworks-to-announce-second-quarter-2023-financial-results"> <h4 class="heading-hover"><strong>Freshworks to Announce Second Quarter 2023 Financial Results on August 1, 2023</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023jul">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2023 following the close of market on Tuesday, August 1, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/freshworks-to-announce-second-quarter-2023-financial-results" aria-label="Continue Reading Freshworks to Announce Second Quarter 2023 Financial Results on August 1, 2023"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 21, 2023</p> <a href="/freshworks-unveils-new-generative-ai-enhancements-across-product-lines-to-power-greater-business-efficiency"> <h4 class="heading-hover"><strong>Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshworks</a> Inc., (NASDAQ: FRSH) today announced Freddy AI Agent, Freddy AI Copilot and Freddy AI Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers, marketers, IT teams and leaders become more efficient with a revolutionary new way to interact with their business software.</p> <a href="/freshworks-unveils-new-generative-ai-enhancements-across-product-lines-to-power-greater-business-efficiency" aria-label="Continue Reading Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 15, 2023</p> <a href="/crocus-customer-service-blossoms-with-freshdesk-through-low-cost-software-that-delivers-high-value"> <h4 class="heading-hover"><strong>Crocus Customer Service Blossoms with Freshdesk through Low-Cost Software that Delivers High Value</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023jan">Freshworks Inc.</a> (NASDAQ: FRSH) announced <a href="https://www.crocus.co.uk/?gclid=CjwKCAjwitShBhA6EiwAq3RqAyWXYeMit-BIXtN8SVnDKzvvys9HzfO5ZVPgY9rpqueGc2UX4CA6eBoCftUQAvD_BwE">Crocus</a>, a major gardening retailer in the UK, has cut its average first response time for customers by 91% since the company adopted <a href="https://www.freshworks.com/freshdesk/">Freshdesk™</a> to handle an influx of customer requests during the pandemic. </p> <a href="/crocus-customer-service-blossoms-with-freshdesk-through-low-cost-software-that-delivers-high-value" aria-label="Continue Reading Crocus Customer Service Blossoms with Freshdesk through Low-Cost Software that Delivers High Value"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 15, 2023</p> <a href="/freshworks-empowers-cdo-foodsphere-one-of-philippines-largest-food-manufacturing-company-to-delight-its-employees-with-it-service-automation"> <h4 class="heading-hover"><strong>Freshworks Empowers CDO Foodsphere, one of Philippines’ Largest Food Manufacturing Company, to Delight its Employees with IT Service Automation</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshworks Inc.</a>, (NASDAQ: FRSH), today announced that <a href="https://www.cdo.com.ph/">CDO Foodsphere</a>, one of the largest food manufacturing companies in the Philippines, is using <a href="https://www.freshworks.com/freshservice/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshservice</a>™ to empower its IT team to support a 5,000 person workforce that serves millions of CDO customers. </p> <a href="/freshworks-empowers-cdo-foodsphere-one-of-philippines-largest-food-manufacturing-company-to-delight-its-employees-with-it-service-automation" aria-label="Continue Reading Freshworks Empowers CDO Foodsphere, one of Philippines’ Largest Food Manufacturing Company, to Delight its Employees with IT Service Automation"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 13, 2023</p> <a href="/india-s-largest-social-gaming-platform-winzo-provides-winning-customer-support-with-freshworks"> <h4 class="heading-hover"><strong>India’s Largest Social Gaming Platform WinZO Provides Winning Customer Support with Freshworks</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshworks</a> (NASDAQ: FRSH) announced that <a href="https://www.winzogames.com/">WinZO</a>, India’s largest social gaming platform with over 130 million registered users, has automated customer support and improved response time and customer satisfaction with Freshworks’ suite of CX products, <a href="https://www.freshworks.com/freshdesk/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshdesk</a>™ and <a href="https://www.freshworks.com/live-chat-software/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023jun">Freshchat™</a>.</p> <a href="/india-s-largest-social-gaming-platform-winzo-provides-winning-customer-support-with-freshworks" aria-label="Continue Reading India’s Largest Social Gaming Platform WinZO Provides Winning Customer Support with Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 08, 2023</p> <a href="/freshworks-drives-digital-transformation-for-texas-a-m-university-through-modernized-service-management"> <h4 class="heading-hover"><strong>Freshworks drives digital transformation for Texas A&M University through modernized service management</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=s3_8fvJqKZ48Hv03pr-B87KHgHHdTlieJgFIIEZx1DRkfY-sLACXZG5bDDSqMUVa39anVk-X7VFOmCgw6GSPwOeZJ_sqcH9jhbrX6eNNPXDWqKisCptS4KJJdHysZiaAZxqHLu5ksEefswgVT9c0mb6tK-_8P1_7CJyUGHrIsmk=" rel="nofollow" target="_blank">Freshworks Inc</a><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2023jun">.</a> (NASDAQ: FRSH) today announced that its service management platform, <a href="https://www.globenewswire.com/Tracker?data=MfsVIWohuWSslXB8HIN_in_eHcLpQxoqwKkfndbsvJ2Nds2uwHlFiVepyLd-43MbtHDjXOoqIrv0TrPbN-H01TKY07exT3gbeJ1bbQ61SzMI2TjqeeVJ4XQYcl_4O6j_9LuOA7jMKHe0gGh8oic17q3AVibd7tuCJaSyoBl_D3zwFXpMimIhiwyjioqQncgv" rel="nofollow" target="_blank">Freshservice</a><a href="https://www.globenewswire.com/Tracker?data=CZap4qcoEpFtKgYxDDPUrPRTyRBzLgZbYzC94A2EfF-OezM4S3smcWKgWZeAy4a1x028XLcHVzLbMjcXB4RcO8fFz-PKLMXCfSalkQiwCFTvLcrMMta7xy5z1yim8x26cxUcFTclGEs36wp70Z1ARv7DVy7ceV6tmx_qrLKr2Ow=" rel="nofollow" target="_blank">®</a>, is helping drive digital transformation at higher education institutions across the nation, including Texas A&M University. Freshservice helps Texas A&M’s Transportation Services support students, faculty, and staff with transit and parking-related inquiries during the school year.</p> <a href="/freshworks-drives-digital-transformation-for-texas-a-m-university-through-modernized-service-management" aria-label="Continue Reading Freshworks drives digital transformation for Texas A&amp;M University through modernized service management"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 02, 2023</p> <a href="/freshworks-reports-first-quarter-2023-results"> <h4 class="heading-hover"><strong>Freshworks Reports First Quarter 2023 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023may">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2023.</p> <a href="/freshworks-reports-first-quarter-2023-results" aria-label="Continue Reading Freshworks Reports First Quarter 2023 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 12, 2023</p> <a href="/press-releases/india-largest-logistics-and-freight-company-chose-freshworks-for-customer-engagement-efficiencies"> <h4 class="heading-hover"><strong>India’s Largest Logistics and Freight Company Chose Freshworks for Customer Engagement Efficiencies</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023apr">Freshworks Inc.</a> (NASDAQ: FRSH), today announced that its customer DTDC, one of India’s leading logistics and courier service providers, uses <a href="https://freshdesk.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023apr">Freshdesk</a>™ to deliver personalized experiences to millions of customers. </p> <a href="/press-releases/india-largest-logistics-and-freight-company-chose-freshworks-for-customer-engagement-efficiencies" aria-label="Continue Reading India’s Largest Logistics and Freight Company Chose Freshworks for Customer Engagement Efficiencies"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 06, 2023</p> <a href="/press-releases/freshworks-to-announce-first-quarter-2023-financial-results-on-may-2-2023"> <h4 class="heading-hover"><strong>Freshworks to Announce First Quarter 2023 Financial Results on May 2, 2023</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the first quarter ended March 31, 2023 following the close of market on Tuesday, May 2, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/press-releases/freshworks-to-announce-first-quarter-2023-financial-results-on-may-2-2023" aria-label="Continue Reading Freshworks to Announce First Quarter 2023 Financial Results on May 2, 2023"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 27, 2023</p> <a href="/press-releases/freshworks-refreshes-its-partner-program-and-earns-five-star-rating-in-2023-crn-partner-program-guide"> <h4 class="heading-hover"><strong>Freshworks Refreshes its Partner Program and Earns Five-Star Rating in 2023 CRN® Partner Program Guide </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc</a>. (NASDAQ: FRSH), today announced it has been recognized by<a href="http://www.crn.com"> CRN</a>®, a brand of<a href="http://www.thechannelco.com/"> The Channel Company</a>, with a prestigious five-star rating in its 2023 Partner Program Guide. CRN awarded Freshworks for its industry-leading enablement, marketing and lead generation benefits – all which bring great value and delight to joint customers. </p> <a href="/press-releases/freshworks-refreshes-its-partner-program-and-earns-five-star-rating-in-2023-crn-partner-program-guide" aria-label="Continue Reading Freshworks Refreshes its Partner Program and Earns Five-Star Rating in 2023 CRN® Partner Program Guide "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 22, 2023</p> <a href="/press-releases/freshworks-embeds-generative-ai-to-help-customer-support-sales-and-marketing-teams-improve-quality-and-efficiency"> <h4 class="heading-hover"><strong>Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) today announced <a href="https://www.freshworks.com/saas/bringing-gpt-to-freddy-ai-delighting-customers-and-employees-through-conversations-not-clicks-blog/">new GPT-based conversational enhancements</a> to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers and employees in the right tone, marketers compose more compelling copy in a fraction of the time, and salespeople craft powerful emails that hook in a prospect. </p> <a href="/press-releases/freshworks-embeds-generative-ai-to-help-customer-support-sales-and-marketing-teams-improve-quality-and-efficiency" aria-label="Continue Reading Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 21, 2023</p> <a href="/press-releases/koinworks-levels-up-customer-support-using-freshworks-solutions-resulting-in-higher-csat-scores"> <h4 class="heading-hover"><strong>KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) announced today that Indonesian financial technology startup, <a href="https://koinworks.com/">KoinWorks</a>, has increased customer satisfaction after implementing <a href="https://freshdesk.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023mar">Freshdesk</a><a href="https://freshdesk.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2023mar">™</a> to unify its customer support across different channels.</p> <a href="/press-releases/koinworks-levels-up-customer-support-using-freshworks-solutions-resulting-in-higher-csat-scores" aria-label="Continue Reading KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 14, 2023</p> <a href="/press-releases/purplle-gives-its-customer-experience-a-makeover-using-freshworks-software"> <h4 class="heading-hover"><strong>Purplle Gives its Customer Experience a Makeover Using Freshworks’ Software</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) has enabled <a href="https://www.purplle.com/">Purplle</a> to unify its customer support channels using <a href="https://www.freshworks.com/freshdesk/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023mar">Freshdesk</a>™ following a significant increase in requests from its 7 million customers and their changing messaging preferences.</p> <a href="/press-releases/purplle-gives-its-customer-experience-a-makeover-using-freshworks-software" aria-label="Continue Reading Purplle Gives its Customer Experience a Makeover Using Freshworks’ Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 09, 2023</p> <a href="/press-releases/thai-union-deploys-freshworks-solution-to-modernize-it-service-management-globally"> <h4 class="heading-hover"><strong>Thai Union deploys Freshworks solution to modernize IT service management globally </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=fr&utm_medium=pressrelease&utm_campaign=pr2022feb">Freshworks Inc</a>. today announced that <a href="https://www.thaiunion.com/en">Thai Union Group PLC</a>, one of the world’s leading seafood producers, uses its high-value solution, <a href="https://www.freshworks.com/freshservice/lp/home/?tactic_id=5427756&utm_source=google-adwords&utm_medium=fs-search-brand-broad-uki&utm_campaign=fs-search-brand-broad-uki&utm_term=freshservice&device=c&matchtype=b&network=g&gclid=CjwKCAiAuOieBhAIEiwAgjCvclw_2bQJqXIW74J9Odrf15k4p5VdR69tjKqFUxiEzm-_pqpAkJaFXhoCEdQQAvD_BwE&gclid=CjwKCAiAuOieBhAIEiwAgjCvclw_2bQJqXIW74J9Odrf15k4p5VdR69tjKqFUxiEzm-_pqpAkJaFXhoCEdQQAvD_BwE">Freshservice</a><a href="https://www.freshworks.com/freshservice/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022aug">®, </a>to modernize IT service management at its operations across the globe. Thai Union’s global brand portfolio spans across North America, Europe, Asia, and the Pacific region and includes recognizable names such as John West, Red Lobster and Petit Navire.</p> <a href="/press-releases/thai-union-deploys-freshworks-solution-to-modernize-it-service-management-globally" aria-label="Continue Reading Thai Union deploys Freshworks solution to modernize IT service management globally "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 07, 2023</p> <a href="/press-releases/freshworks-expands-leadership-team-with-strategic-hires-focused-on-customer-experience-and-go-to-market-growth"> <h4 class="heading-hover"><strong>Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. As companies seek greater value for their IT spend, Freshworks provides enterprise software for customer and employee facing teams that provide rapid impact and lasting value at a reasonable price.</p> <a href="/press-releases/freshworks-expands-leadership-team-with-strategic-hires-focused-on-customer-experience-and-go-to-market-growth" aria-label="Continue Reading Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 20, 2023</p> <a href="/press-releases/freshworks-appoints-sandie-overtveld-as-senior-vice-president-for-apj-mea"> <h4 class="heading-hover"><strong>Freshworks Appoints Sandie Overtveld as Senior Vice President for APJ & MEA</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH), announced today the appointment of <a href="https://www.linkedin.com/in/sandie/">Sandie Overtveld</a> as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets. In this new role based in Singapore, Sandie will oversee Freshworks' growth efforts in these regions and work with brands to help them keep customers and employees at the center of business.</p> <a href="/press-releases/freshworks-appoints-sandie-overtveld-as-senior-vice-president-for-apj-mea" aria-label="Continue Reading Freshworks Appoints Sandie Overtveld as Senior Vice President for APJ &amp; MEA"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 17, 2023</p> <a href="/freshworks-software-enables-digital-transformation-for-the-indian-public-sector"> <h4 class="heading-hover"><strong>Freshworks Software Enables Digital Transformation for The Indian Public Sector</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH), announces that multiple public sector customers in India use Freshworks software to better engage and support the country’s citizens. Central government entities and multiple state government bodies use <a href="https://freshdesk.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshdesk™</a> to engage with citizens, and <a href="https://www.freshworks.com/freshservice/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshservice™</a> to internally triage service requests between teams involved in issue resolution for the public. </p> <a href="/freshworks-software-enables-digital-transformation-for-the-indian-public-sector" aria-label="Continue Reading Freshworks Software Enables Digital Transformation for The Indian Public Sector"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 14, 2023</p> <a href="/freshworks-signs-partnership-with-sonata-software-to-expand-sales-channel-in-india"> <h4 class="heading-hover"><strong>Freshworks Signs Partnership with Sonata Software to Expand Sales Channel in India</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.sonata-software.com/">Sonata Software</a>, a platform-based digital transformation company has entered into a strategic partnership with <a href="https://www.freshworks.com">Freshworks Inc.</a>, (NASDAQ: FRSH), to jointly resell Freshworks’ business software in India. </p> <a href="/freshworks-signs-partnership-with-sonata-software-to-expand-sales-channel-in-india" aria-label="Continue Reading Freshworks Signs Partnership with Sonata Software to Expand Sales Channel in India"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 09, 2023</p> <a href="/ivendi-delivers-connected-retailing-experience-with-freshworks"> <h4 class="heading-hover"><strong>iVendi Delivers Connected Retailing Experience with Freshworks</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) today announced that its customer <a href="https://www.ivendi.com/">iVendi</a>, the international market leader in connected motor retail technology, uses <a href="https://www.freshworks.com/freshdesk/lp/home/?tactic_id=3387227&utm_source=google-adwords&utm_medium=FD-Search-Brand-Old-UK&utm_campaign=FD-Search-Brand-Old-UK&utm_term=freshdesk&device=c&matchtype=e&network=g&gclid=CjwKCAiAk--dBhABEiwAchIwkcbkOEJEYJzi2H6ug2YaH6JJMKtAq9qfTCYZKrp8kO9vgvPy7w8I-BoCjzAQAvD_BwE&gclid=CjwKCAiAk--dBhABEiwAchIwkcbkOEJEYJzi2H6ug2YaH6JJMKtAq9qfTCYZKrp8kO9vgvPy7w8I-BoCjzAQAvD_BwE?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2023jan">Freshdesk™</a> to deliver its core philosophy of “Connected Retailing,” which is the concept of merging showroom and online experiences to provide retailers with the ability to create a seamless, high-quality experience that addresses evolving consumer expectations when purchasing a new vehicle.</p> <a href="/ivendi-delivers-connected-retailing-experience-with-freshworks" aria-label="Continue Reading iVendi Delivers Connected Retailing Experience with Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 07, 2023</p> <a href="/freshworks-reports-fourth-quarter-and-full-year-2022-results"> <h4 class="heading-hover"><strong>Freshworks Reports Fourth Quarter and Full Year 2022 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2022.</p> <a href="/freshworks-reports-fourth-quarter-and-full-year-2022-results" aria-label="Continue Reading Freshworks Reports Fourth Quarter and Full Year 2022 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 06, 2023</p> <a href="/freshworks-and-meta-partner-to-help-businesses-elevate-conversational-customer-experience-through-the-world-s-most-popular-messaging-apps"> <h4 class="heading-hover"><strong>Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH), today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement in Dubai have elevated their customer support efficiency on Meta’s messaging platforms using Freshworks’ <a href="https://www.freshworks.com/live-chat-software/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshchat™</a>, <a href="https://freshdesk.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshdesk™</a> and <a href="https://www.freshworks.com/crm/sales/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2023feb">Freshsales™</a> products. </p> <a href="/freshworks-and-meta-partner-to-help-businesses-elevate-conversational-customer-experience-through-the-world-s-most-popular-messaging-apps" aria-label="Continue Reading Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 10, 2023</p> <a href="/freshworks-to-announce-fourth-quarter-2022-and-full-year-2022-financial-results-on-february-7-2023"> <h4 class="heading-hover"><strong>Freshworks to Announce Fourth Quarter 2022 and Full Year 2022 Financial Results on February 7, 2023</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.</a> (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2022 following the close of market on Tuesday, February 7, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/freshworks-to-announce-fourth-quarter-2022-and-full-year-2022-financial-results-on-february-7-2023" aria-label="Continue Reading Freshworks to Announce Fourth Quarter 2022 and Full Year 2022 Financial Results on February 7, 2023"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2023 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 05, 2023</p> <a href="/freshworks-to-participate-in-the-25th-annual-needham-growth-conference"> <h4 class="heading-hover"><strong>Freshworks to Participate in the 25th Annual Needham Growth Conference</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com">Freshworks Inc.,</a> (NASDAQ: FRSH) today announced that Tyler Sloat, Chief Financial Officer, is scheduled to participate in a virtual fireside chat at the 25th Annual Needham Growth Conference on Thursday, January 12, 2023 at 6:30 a.m. Pacific Time (9:30 a.m. Eastern Time).</p> <a href="/freshworks-to-participate-in-the-25th-annual-needham-growth-conference" aria-label="Continue Reading Freshworks to Participate in the 25th Annual Needham Growth Conference"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 07, 2022</p> <a href="/press-releases/brazilian-supermarket-chain-st-marche-uses-freshworks-it-service-management-system"> <h4 class="heading-hover"><strong>Brazilian Supermarket Chain St. Marche Uses Freshworks’ IT Service Management System to Meet Employee Needs and Increase Productivity</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2022dec">Freshworks</a> Inc (NASDAQ: FRSH), announced that Brazilian supermarket chain St. Marche chose <a href="https://www.freshworks.com/freshservice/lp/home/?tactic_id=4957025&utm_source=Google-AdWords&utm_medium=Search-Brand-US-East-GA&PA&utm_campaign=Search-Brand-US-East-GA&PA&utm_term=freshservice&device=c&matchtype=e&network=g&gclid=Cj0KCQjwkt6aBhDKARIsAAyeLJ0Zh0w67GREmbJ-YygIZzKTavGq07asEVJwz12V62g0aJjbIGhExZYaAkETEALw_wcB&gclid=Cj0KCQjwkt6aBhDKARIsAAyeLJ0Zh0w67GREmbJ-YygIZzKTavGq07asEVJwz12V62g0aJjbIGhExZYaAkETEALw_wcB?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2022nov">Freshservice</a><a href="https://www.freshworks.com/freshservice/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022aug">®</a> for its low cost, high value solution to modernize IT service management. Using Freshservice, St. Marche can more efficiently delight 500 employees in 17 departments with easy to use software.</p> <a href="/press-releases/brazilian-supermarket-chain-st-marche-uses-freshworks-it-service-management-system" aria-label="Continue Reading Brazilian Supermarket Chain St. Marche Uses Freshworks’ IT Service Management System to Meet Employee Needs and Increase Productivity"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 07, 2022</p> <a href="/press-releases/fashion-retailer-supara-uses-freshworks-software-to-convert-customer-support-tickets-into-more-ecommerce-sales"> <h4 class="heading-hover"><strong>Fashion Retailer, Supara, Uses Freshworks Software to Convert Customer Support Tickets into More eCommerce Sales</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, helped Thai clothing retailer, <a href="https://www.suparagroup.com/">Supara Group</a>, accelerate e-commerce sales with faster response times to customer queries with the conversational messaging capabilities of <a href="https://www.freshworks.com/freshdesk/">Freshdesk Omnichannel™</a> and <a href="https://www.freshworks.com/lp/freshdesk-messaging-live-chat-software-1/">Freshchat™</a>.</p> <a href="/press-releases/fashion-retailer-supara-uses-freshworks-software-to-convert-customer-support-tickets-into-more-ecommerce-sales" aria-label="Continue Reading Fashion Retailer, Supara, Uses Freshworks Software to Convert Customer Support Tickets into More eCommerce Sales"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 30, 2022</p> <a href="/press-releases/freshworks-welcomes-jason-loomis-as-chief-information-security-officer"> <h4 class="heading-hover"><strong>Freshworks Welcomes Jason Loomis as Chief Information Security Officer </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022nov">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the appointment of <a href="https://www.linkedin.com/in/jasonloomis1/">Jason Loomis</a> as Chief Information Security Officer. With this appointment, the company bolsters its senior technical leadership as it continues to put the power of software back in the people’s hands with applications easy enough for everyone to use.</p> <a href="/press-releases/freshworks-welcomes-jason-loomis-as-chief-information-security-officer" aria-label="Continue Reading Freshworks Welcomes Jason Loomis as Chief Information Security Officer "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 17, 2022</p> <a href="/press-releases/businesses-must-act-now-or-die-to-accommodate-demands-of-a-new-generation-joining-workforce-reveals-new-research-from-london-school-of-economics"> <h4 class="heading-hover"><strong>Businesses Must ‘Act Now or Die’ to Accommodate Demands of a New Generation Joining Workforce, Reveals New Research From London School of Economics </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022nov">Freshworks Inc.</a> (NASDAQ: FRSH) today released a global report, with research from London School of Economics and Political Science (LSE), looking at the attitudes and motivations of Generations Y and Z* towards employment, technology adoption and brand interaction. The new report, titled ‘<a href="https://www.freshworks.com/events/lse-docu-series-premiere/">Digital contagion, trust and social influence: The technological and cultural impact of a new generation</a>' identifies trends amongst these two generations, looking at the impact of digitalisation in both a work and non-work setting. </p> <a href="/press-releases/businesses-must-act-now-or-die-to-accommodate-demands-of-a-new-generation-joining-workforce-reveals-new-research-from-london-school-of-economics" aria-label="Continue Reading Businesses Must ‘Act Now or Die’ to Accommodate Demands of a New Generation Joining Workforce, Reveals New Research From London School of Economics "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 01, 2022</p> <a href="/press-releases/freshworks-further-integrates-conversational-ai-into-cx-and-crm-solutions"> <h4 class="heading-hover"><strong>Freshworks Further Integrates Conversational AI into CX and CRM Solutions</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022nov">Freshworks</a> Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Freshworks will host a <a href="https://www.freshworks.com/events/product-launch-fall22/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022nov">virtual event</a> on November 9, to demo a variety of new product innovations during its Fall ‘22 Launch.</p> <a href="/press-releases/freshworks-further-integrates-conversational-ai-into-cx-and-crm-solutions" aria-label="Continue Reading Freshworks Further Integrates Conversational AI into CX and CRM Solutions"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 01, 2022</p> <a href="/press-releases/freshworks-reports-third-quarter-2022-results"> <h4 class="heading-hover"><strong>Freshworks Reports Third Quarter 2022 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="https://www.globenewswire.com/Tracker?data=b7Cpa890szd36I85ZRXO7teQMQoYnS-4So5fjqSSs_hgxNWtDpVBkqTEugIPtB_1sn_eorWY1GD5M_HnYkiyXf_DFQ5fx8rzNo3Kja-acpTyvgAVstMaYEY9CJbYZYZkw57nN9JPxhYLTq-30vfaMy_-eansWmw3drfup3sDmhw=" rel="nofollow" target="_blank">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2022.</p> <a href="/press-releases/freshworks-reports-third-quarter-2022-results" aria-label="Continue Reading Freshworks Reports Third Quarter 2022 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 31, 2022</p> <a href="/press-releases/freshworks-turns-freshservice-demand-into-a-new-product-opportunity-with-multi-department-service-desk"> <h4 class="heading-hover"><strong>Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today announced <a href="https://www.freshworks.com/freshservice/solutions/enterprise-service-management/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshservice™ for Business Teams</a>, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a <a href="https://www.freshworks.com/events/product-launch-fall22/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022oct">virtual event</a> on November 9, to demo a variety of new product innovations from its Fall ‘22 Launch.</p> <a href="/press-releases/freshworks-turns-freshservice-demand-into-a-new-product-opportunity-with-multi-department-service-desk" aria-label="Continue Reading Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 26, 2022</p> <a href="/press-releases/finchoice-enhances-its-digital-customer-experience-using-freshworks-software"> <h4 class="heading-hover"><strong>FinChoice Enhances its Digital Customer Experience using Freshworks Software</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that FinChoice, a digital financial service provider, chose <a href="https://www.freshworks.com/lp/freshdesk-messaging-live-chat-software-1/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshchat</a>™ and <a href="https://www.freshworks.com/freshdesk/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshdesk Omnichannel</a>™ to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with <a href="https://www.freshworks.com/platform/technology-alliances/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022oct">global technology partners</a> like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannel customer experiences through the Freshworks Neo platform.</p> <a href="/press-releases/finchoice-enhances-its-digital-customer-experience-using-freshworks-software" aria-label="Continue Reading FinChoice Enhances its Digital Customer Experience using Freshworks Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 25, 2022</p> <a href="/press-releases/freshworks-helps-internetstores-to-inspire-its-customers"> <h4 class="heading-hover"><strong>Freshworks Helps Internetstores to Inspire its Customers</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/E98%20%20?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks</a> Inc (NASDAQ: FRSH), a software company empowering the people who power business, announced that<a href="https://www.internetstores.com/en/"> Internetstores</a>, a leading global digital retail specialist for bicycles and outdoor equipment headquartered in Stuttgart, Germany, is optimizing its customer service with<a href="https://www.freshworks.com/freshdesk/E98%20%20?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2022sep"> Freshdesk</a><a href="https://www.freshworks.com/freshdesk/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2022oct">™</a>. Internetstores operates more than 40 online shops in 15 countries and employs more than 900 skilled workers. As part of the SIGNA Sports United Group, Internetstores is the largest bicycle retailer in the world. Internetstores offers more than 1,300 brands and 130,000 products, including its exclusive brands Votec, Fixie Inc. and Ortler Bikes.</p> <a href="/press-releases/freshworks-helps-internetstores-to-inspire-its-customers" aria-label="Continue Reading Freshworks Helps Internetstores to Inspire its Customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 11, 2022</p> <a href="/press-releases/yulu-bikes-invests-in-real-time-customer-support-with-freshworks-software"> <h4 class="heading-hover"><strong>Yulu Bikes Invests in Real-Time Customer Support with Freshworks Software</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that <a href="https://www.yulu.bike/">Yulu Bikes</a>, the largest Micro Mobility Vehicles service in India uses Freshworks’ <a href="https://www.freshworks.com/freshdesk/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshdesk™</a> and <a href="https://www.freshworks.com/live-chat-software/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshchat™</a>, to unify and automate customer support across multiple digital channels including mobile apps and AI-powered chatbots.</p> <a href="/press-releases/yulu-bikes-invests-in-real-time-customer-support-with-freshworks-software" aria-label="Continue Reading Yulu Bikes Invests in Real-Time Customer Support with Freshworks Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 05, 2022</p> <a href="/press-releases/freshworks-to-announce-third-quarter-2022-financial-results-on-november-1-2022"> <h4 class="heading-hover"><strong>Freshworks to Announce Third Quarter 2022 Financial Results on November 1, 2022</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022oct">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the third quarter ended September 30, 2022 following the close of market on Tuesday, November 1, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/press-releases/freshworks-to-announce-third-quarter-2022-financial-results-on-november-1-2022" aria-label="Continue Reading Freshworks to Announce Third Quarter 2022 Financial Results on November 1, 2022"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 28, 2022</p> <a href="/press-releases/ring-india-s-leading-credit-lending-app-uses-freshworks-business-software-to-resolve-customer-queries-faster"> <h4 class="heading-hover"><strong>RING, India’s Leading Credit Lending App, Uses Freshworks Business Software to Resolve Customer Queries Faster</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=%20ind&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that <a href="https://paywithring.com/">RING</a> (erstwhile Kissht)— digital lending and credit financing company in India — uses <a href="https://www.freshworks.com/freshdesk/?utm_source=%20ind&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshdesk</a>™ to help streamline customer tickets, accelerate agent response time, and improve the overall customer experience. </p> <a href="/press-releases/ring-india-s-leading-credit-lending-app-uses-freshworks-business-software-to-resolve-customer-queries-faster" aria-label="Continue Reading RING, India’s Leading Credit Lending App, Uses Freshworks Business Software to Resolve Customer Queries Faster"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 21, 2022</p> <a href="/press-releases/freshworks-expands-workforce-management-capabilities-in-freshdesk"> <h4 class="heading-hover"><strong>Freshworks Expands Workforce Management Capabilities in Freshdesk</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, has made all its CX products – <a href="https://www.freshworks.com/freshdesk/support-desk/?source=freshdesk&medium=supportdesk?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshdesk</a>, <a href="https://www.freshworks.com/freshcaller-cloud-pbx/?source=freshdesk&medium=fdcontactcenter&_gl=1*3qt2he*_ga*MTEyMjY1ODgzOC4xNjYyMzg2MjA1*_ga_7W0V9DD6X9*MTY2MjM4NjIxMC4xLjAuMTY2MjM4NjIxMC42MC4wLjA.&_ga=2.186718056.1397565839.1662386210-1122658838.1662386205?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshcaller</a> and <a href="https://www.freshworks.com/live-chat-software/?source=fworks&medium=referral&campaign=fworks_product_navhttps://www.freshworks.com/live-chat-software/?source=fworks&medium=referral&campaign=fworks_product_nav?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshchat</a>™ – available to the workforce management platform ecosystem as part of its ongoing commitment to deliver modern customer engagement software. </p> <a href="/press-releases/freshworks-expands-workforce-management-capabilities-in-freshdesk" aria-label="Continue Reading Freshworks Expands Workforce Management Capabilities in Freshdesk"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 20, 2022</p> <a href="/press-releases/bitoasis-responds-to-increased-customer-service-volume-by-using-freshworks-software"> <h4 class="heading-hover"><strong>BitOasis Responds to Increased Customer Service Volume By Using Freshworks Software </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that cryptocurrency exchange giant, <a href="https://bitoasis.net/en/home">BitOasis</a>, implemented Freshworks solutions <a href="https://www.freshworks.com/freshdesk/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshdesk</a>™ and <a href="https://www.freshworks.com/lp/freshdesk-messaging-live-chat-software-1/?utm_source=mea&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshchat</a>™ to help manage a large increase in customer queries due to the demand for information about digital currencies. </p> <a href="/press-releases/bitoasis-responds-to-increased-customer-service-volume-by-using-freshworks-software" aria-label="Continue Reading BitOasis Responds to Increased Customer Service Volume By Using Freshworks Software "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 13, 2022</p> <a href="/press-releases/probe-cx-saves-400-hours-a-month-with-freshworks-it-automation"> <h4 class="heading-hover"><strong>Probe CX saves 400 hours a month with Freshworks IT automation </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com/?utm_source=anz&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today announces at Gartner IT Symposium/Xpo that <a href="https://www.probegroup.com.au/">Probe CX</a>, a leading customer experience organisation, is now saving over 400 hours each month, or more than 2.6 full-time employees a year, as a result of moving to <a href="https://www.freshworks.com/freshservice/?utm_source=anz&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshservice™</a> workflow automation.</p> <a href="/press-releases/probe-cx-saves-400-hours-a-month-with-freshworks-it-automation" aria-label="Continue Reading Probe CX saves 400 hours a month with Freshworks IT automation "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 07, 2022</p> <a href="/press-releases/thomas-cook-reinvents-travel-customer-support-with-freshdesk"> <h4 class="heading-hover"><strong>Thomas Cook Reinvents Travel Customer Support with Freshdesk</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, has provided Thomas Cook with the ability to successfully run a fully digital, highly automated, omnichannel support service through the use of <a href="https://www.freshworks.com/freshdesk/?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022sep">Freshdesk</a>®. </p> <a href="/press-releases/thomas-cook-reinvents-travel-customer-support-with-freshdesk" aria-label="Continue Reading Thomas Cook Reinvents Travel Customer Support with Freshdesk"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 31, 2022</p> <a href="/press-releases/freshworks-appoints-dennis-woodside-as-president"> <h4 class="heading-hover"><strong>Freshworks Appoints Dennis Woodside as President</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022aug">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today announced that Dennis Woodside is joining the Company’s executive leadership team as President, effective September 1, 2022. Reporting to Freshworks CEO and Founder Girish Mathrubootham in this newly created role, Woodside will be responsible for leading Freshworks’ global business operations and strategy. </p> <a href="/press-releases/freshworks-appoints-dennis-woodside-as-president" aria-label="Continue Reading Freshworks Appoints Dennis Woodside as President"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 25, 2022</p> <a href="/press-releases/freshworks-empowers-databricks-to-deliver-an-enhanced-employee-experience-through-its-rapid-growth"> <h4 class="heading-hover"><strong>Freshworks Empowers Databricks to Deliver an Enhanced Employee Experience Through its Rapid Growth </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022aug">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today announced <a href="https://databricks.com/">Databricks</a> has expanded its use of Freshworks’ ITSM and ESM platform <a href="https://www.freshworks.com/freshservice/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022aug">Freshservice®</a> to help support the tripling of its IT workforce which serves Databricks’ 4000+ employees. Freshservice plays a critical role in Databricks’ new hire onboarding and ongoing employee engagement support, helping employees make the most of their work software.</p> <a href="/press-releases/freshworks-empowers-databricks-to-deliver-an-enhanced-employee-experience-through-its-rapid-growth" aria-label="Continue Reading Freshworks Empowers Databricks to Deliver an Enhanced Employee Experience Through its Rapid Growth "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 08, 2022</p> <a href="/press-releases/egyptian-sports-club-wadi-degla-sc-selects-freshworks-to-delight-its-members-off-the-field"> <h4 class="heading-hover"><strong>Egyptian Sports Club Wadi Degla SC Selects Freshworks to Delight its Members off the Field</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2022jul">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that its customer <a href="https://www.wadideglaclubs.com/">Wadi Degla</a>, one of Egypt’s premier multi-sport coaching, academies and leisure centers in Egypt and Kenya, selected <a href="https://www.freshworks.com/lp/freshdesk-messaging-live-chat-software-1/?tactic_id=3419421&gclid=CjwKCAjwzeqVBhAoEiwAOrEmzVXQaIOwsYZ8uZitMINMs9IIBMt2RMoNyHlNUucVTRlXG8FuWfqbqBoCYBEQAvD_BwE#&utm_source=%7BGoogle-AdWords%7D&utm_medium=FChat-Search-India-Brand&utm_campaign=FChat-Search-India-Brand&utm_term=freshchat&device=c&matchtype=e&network=g&gclid=CjwKCAjwzeqVBhAoEiwAOrEmzVXQaIOwsYZ8uZitMINMs9IIBMt2RMoNyHlNUucVTRlXG8FuWfqbqBoCYBEQAvD_BwE">Freshchat</a>™for conversational messaging that makes support, sales, and marketing easier for their employees and customers. The Freshchat integration with Whatsapp and AI-powered bots enable Wadi Degla to provide real-time automated responses for routine questions. </p> <a href="/press-releases/egyptian-sports-club-wadi-degla-sc-selects-freshworks-to-delight-its-members-off-the-field" aria-label="Continue Reading Egyptian Sports Club Wadi Degla SC Selects Freshworks to Delight its Members off the Field"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 02, 2022</p> <a href="/press-releases/freshworks-reports-second-quarter-2022-results"> <h4 class="heading-hover"><strong>Freshworks Reports Second Quarter 2022 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022aug">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2022.</p> <a href="/press-releases/freshworks-reports-second-quarter-2022-results" aria-label="Continue Reading Freshworks Reports Second Quarter 2022 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 27, 2022</p> <a href="/press-releases/freshworks-helps-businesses-deliver-more-delightful-customer-experiences-with-a-new-integration-with-google-s-business-messages"> <h4 class="heading-hover"><strong>Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022jul">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google’s Business Messages for Freshchat®, Freshdesk Omnichannel® and Freshsales Suite®. This integration can help businesses around the world reach and support their customers directly on Google Maps and Google Search mobile apps – making it easy for agents to support consumers in the places they most commonly use to find local goods and services.</p> <a href="/press-releases/freshworks-helps-businesses-deliver-more-delightful-customer-experiences-with-a-new-integration-with-google-s-business-messages" aria-label="Continue Reading Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 20, 2022</p> <a href="/press-releases/freshworks-summer-22-product-launch-helps-companies-power-smarter-conversations"> <h4 class="heading-hover"><strong>Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022jul">Freshworks</a> Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. </p> <a href="/press-releases/freshworks-summer-22-product-launch-helps-companies-power-smarter-conversations" aria-label="Continue Reading Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 19, 2022</p> <a href="/press-releases/new-freshworks-report-finds-89-of-it-professionals-waste-time-weekly-due-to-bloated-applications"> <h4 class="heading-hover"><strong>New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022jul">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, today released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware - unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. The cost of trying to use unhelpful technology amounts to more than $84B annually in wasted time in the U.S. alone, or $10M every hour of every day, reinforcing that complex systems continue to be a major financial strain – not to mention the negative implications they can have on workplace morale and productivity.</p> <a href="/press-releases/new-freshworks-report-finds-89-of-it-professionals-waste-time-weekly-due-to-bloated-applications" aria-label="Continue Reading New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 06, 2022</p> <a href="/press-releases/freshworks-to-announce-second-quarter-2022-financial-results-on-august-2-2022"> <h4 class="heading-hover"><strong>Freshworks to Announce Second Quarter 2022 Financial Results on </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022jul">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the second quarter ended June 30, 2022 following the close of market on Tuesday, August 2, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/press-releases/freshworks-to-announce-second-quarter-2022-financial-results-on-august-2-2022" aria-label="Continue Reading Freshworks to Announce Second Quarter 2022 Financial Results on "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 30, 2022</p> <a href="/press-releases/freshworks-powers-self-service-it-for-the-public-sector-with-customer-east-midlands-shared-services"> <h4 class="heading-hover"><strong>Freshworks Powers Self-Service IT for the Public Sector with Customer East Midlands Shared Services</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks</a> Inc., (NASDAQ: FRSH),a software company empowering the people who power business, has helped East Midlands Shared Services (EMSS) deliver self-service IT management to the public sector, with its cloud-based customer service software, <a href="https://www.freshworks.com/freshdesk/?source=fworks&medium=referral&campaign=fworks_product_nav&_gl=1*111jdfl*_gcl_aw*R0NMLjE2NDg1NTE3NjQuQ2owS0NRanczSXFTQmhDb0FSSXNBTUJrVGIzRWk3XzV6MVZodUR3cGI5R1hXSlA2bkhXRHRyNUd0NDhNelEzT2ZYREFzVUtIQzRITk9SWWFBcmpYRUFMd193Y0I.*_ga*MTk1NjQyMzg5Ni4xNjM3MTcwNjY4*_ga_5S1FBQDGB1*MTY1NTg5OTY0NS4xNzIuMC4xNjU1ODk5NjQ3LjU4">Freshdesk®</a>. New technology including AI-powered chatbots has supported the rapid processing of customer and partner queries and self-help articles have cut the number of inbound requests that EMSS agents have to manage. </p> <a href="/press-releases/freshworks-powers-self-service-it-for-the-public-sector-with-customer-east-midlands-shared-services" aria-label="Continue Reading Freshworks Powers Self-Service IT for the Public Sector with Customer East Midlands Shared Services"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 29, 2022</p> <a href="/press-releases/freshworks-appoints-simon-ma-as-regional-manager-for-asean-sales"> <h4 class="heading-hover"><strong>Freshworks appoints Simon Ma as Regional Manager for ASEAN Sales</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, has announced the appointment of Simon Ma as its new Director and Regional Manager of Sales for ASEAN markets. </p> <a href="/press-releases/freshworks-appoints-simon-ma-as-regional-manager-for-asean-sales" aria-label="Continue Reading Freshworks appoints Simon Ma as Regional Manager for ASEAN Sales"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 20, 2022</p> <a href="/press-releases/freshworks-strengthens-partner-and-alliance-team-in-latin-america-and-canada"> <h4 class="heading-hover"><strong>Freshworks Strengthens Partner and Alliance team in the Americas </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, today announced <a href="https://www.linkedin.com/in/willianpimentel">Willian Pimentel</a> has joined the company as Senior Regional Director of Americas Channels and Alliances. He joins Freshworks from Citrix where he spent nearly 10 years leading the partner sales for Canada and Latin America. </p> <a href="/press-releases/freshworks-strengthens-partner-and-alliance-team-in-latin-america-and-canada" aria-label="Continue Reading Freshworks Strengthens Partner and Alliance team in the Americas "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 13, 2022</p> <a href="/press-releases/freshworks-wins-three-b2b-software-awards-in-brazil"> <h4 class="heading-hover">Freshworks Wins Three B2B Software Awards in Brazil</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=br&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks Inc</a> (NASDAQ: FRSH), a software company empowering the people who power business, has been recognised at the fourth annual <a href="https://awards.b2bstack.com.br/">B2B Stack Awards</a>, which recognizes the top-rated software in Brazil. </p> <a href="/press-releases/freshworks-wins-three-b2b-software-awards-in-brazil" aria-label="Continue Reading Freshworks Wins Three B2B Software Awards in Brazil"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 09, 2022</p> <a href="/press-releases/survey-nine-in-10-employees-are-frustrated-by-their-workplace-technology"> <h4 class="heading-hover"><strong>SURVEY: Nine in 10 Employees are Frustrated by their Workplace Technology </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022jun">Freshworks</a> Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today unveiled <a href="https://www.freshworks.com/resources/reports/workplace-tech/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022jun">new research</a>*, revealing that businesses globally face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent. Despite the global shift to hybrid work igniting the biggest surge in technology <a href="https://home.kpmg/ro/en/home/media/press-releases/2020/11/covid-19-forces-one-of-the-biggest-surges-in-technology-investme.html">investment in history</a>, an overwhelming 91% of employees report being frustrated due to inadequate workplace technology. </p> <a href="/press-releases/survey-nine-in-10-employees-are-frustrated-by-their-workplace-technology" aria-label="Continue Reading SURVEY: Nine in 10 Employees are Frustrated by their Workplace Technology "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 01, 2022</p> <a href="/press-releases/freshworks-transforms-the-customer-experience-for-indonesia-s-largest-independent-telco-infrastructure-provider-protelindo"> <h4 class="heading-hover"><strong>Freshworks Transforms the Customer Experience For Indonesia's Largest Independent Telco Infrastructure Provider, Protelindo </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2022may">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that its customer <a href="https://protelindo.net/">Protelindo</a>, the largest independent tower owner and operator in Indonesia, chose <a href="https://www.freshworks.com/freshdesk/?utm_source=sg&utm_medium=pressrelease&utm_campaign=pr2022may">Freshdesk™</a> to modernize its customer support processes with a fast and intuitive software platform. </p> <a href="/press-releases/freshworks-transforms-the-customer-experience-for-indonesia-s-largest-independent-telco-infrastructure-provider-protelindo" aria-label="Continue Reading Freshworks Transforms the Customer Experience For Indonesia's Largest Independent Telco Infrastructure Provider, Protelindo "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 24, 2022</p> <a href="/press-releases/freshworks-empowers-piecesetpneus-to-integrate-digital-communications-and-sales-channels-and-create-a-better-customer-experience"> <h4 class="heading-hover"><strong>Freshworks Empowers PIECESETPNEUS to Integrate Digital Communications and Sales Channels and Create a Better Customer Experience</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc. </a>(NASDAQ: FRSH), a software company empowering the people who power business, today announced that its customer <a href="https://www.piecesetpneus.com/">PIECESETPNEUS,</a> a specialist in the sale of automotive parts, accessories and tires online and in French retail outlets, is using the <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a> Omnichannel suite with Freshsales to position customer relationship management as a strategic differentiator in reaching its growth goals. </p> <a href="/press-releases/freshworks-empowers-piecesetpneus-to-integrate-digital-communications-and-sales-channels-and-create-a-better-customer-experience" aria-label="Continue Reading Freshworks Empowers PIECESETPNEUS to Integrate Digital Communications and Sales Channels and Create a Better Customer Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 12, 2022</p> <a href="/press-releases/princess-alexandra-hospital-nhs-trust-delivers-streamlined-it-services-with-freshworks"> <h4 class="heading-hover"><strong>Princess Alexandra Hospital NHS Trust Delivers Streamlined IT Services with Freshworks</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022may">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, has transformed how The Princess Alexandra Hospital NHS Trust delivers essential IT services to clinical staff by using the cloud-based IT service management (ITSM) platform <a href="https://www.globenewswire.com/Tracker?data=-VGV_4pukBx0TSKjyTduyVz6oFsHM1cKeh-gvTjMciEySkukLdevMXPSSpkFajNsrzlEC9khzoK2ehQ6dXrpiw==">Freshservice</a>®.</p> <a href="/press-releases/princess-alexandra-hospital-nhs-trust-delivers-streamlined-it-services-with-freshworks" aria-label="Continue Reading Princess Alexandra Hospital NHS Trust Delivers Streamlined IT Services with Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 10, 2022</p> <a href="/press-releases/freshworks-powers-kuka-with-its-unified-itsm-solution-freshservice"> <h4 class="heading-hover"><strong>Freshworks Powers KUKA with its Unified ITSM Solution Freshservice</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=de&utm_medium=pressrelease&utm_campaign=pr2022may">Freshworks Inc</a> (NASDAQ: FRSH), a software company empowering the people who power business, announced that <a href="https://www.kuka.com/en-us">KUKA</a>, the German manufacturer of industrial robots and systems for factory automation is using the Freshworks suite of products to optimise its IT support function. KUKA has an annual revenue of 3.3 billion Euros and is one the world’s leading suppliers of intelligent automation solutions.</p> <a href="/press-releases/freshworks-powers-kuka-with-its-unified-itsm-solution-freshservice" aria-label="Continue Reading Freshworks Powers KUKA with its Unified ITSM Solution Freshservice"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 04, 2022</p> <a href="/press-releases/report-companies-resolved-employee-it-issues-23-faster-in-2021"> <h4 class="heading-hover"><strong>Report: Companies resolved employee IT issues 23% faster in 2021</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022may">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual <a href="https://www.freshworks.com/freshservice/freshservice-service-management-benchmark-report-2022/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022may">Freshservice Service Management Benchmark Report</a> which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by seven hours. </p> <a href="/press-releases/report-companies-resolved-employee-it-issues-23-faster-in-2021" aria-label="Continue Reading Report: Companies resolved employee IT issues 23% faster in 2021"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 03, 2022</p> <a href="/press-releases/freshworks-reports-first-quarter-2022-results"> <h4 class="heading-hover"><strong>Freshworks Reports First Quarter 2022 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022may">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2022.</p> <a href="/press-releases/freshworks-reports-first-quarter-2022-results" aria-label="Continue Reading Freshworks Reports First Quarter 2022 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 26, 2022</p> <a href="/press-releases/freshworks-launches-its-first-unified-crm-for-e-commerce-companies"> <h4 class="heading-hover"><strong>Freshworks Launches its First Unified CRM for E-Commerce Companies</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/%20?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, today launched <a href="https://www.freshworks.com/crm/industries/ecommerce/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks CRM for e-commerce</a>, a customer relationship management (CRM) solution with a unified customer record across conversational marketing, sales and customer support. Built for direct-to-consumer brands and digital retailers, the CRM solution empowers employees to engage their buyers directly through modern messaging channels, providing them with more personalized and delightful experiences. Freshworks CRM for e-commerce is now available directly from Freshworks and also on the Shopify App Store. </p> <a href="/press-releases/freshworks-launches-its-first-unified-crm-for-e-commerce-companies" aria-label="Continue Reading Freshworks Launches its First Unified CRM for E-Commerce Companies"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 26, 2022</p> <a href="/press-releases/freshworks-crm-for-e-commerce-to-help-millions-of-shopify-businesses-create-more-delightful-customer-experiences"> <h4 class="heading-hover"><strong>Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/%20?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, today announced <a href="https://www.freshworks.com/crm/marketing/integrations/shopify/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks CRM for e-commerce</a> is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online. </p> <a href="/press-releases/freshworks-crm-for-e-commerce-to-help-millions-of-shopify-businesses-create-more-delightful-customer-experiences" aria-label="Continue Reading Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 19, 2022</p> <a href="/press-releases/freshworks-announces-a-25-city-world-tour-to-empower-the-people-who-power-business"> <h4 class="heading-hover"><strong>Freshworks Announces a 25 City World Tour to Empower the People who Power Business </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/%20?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power business, announces its <a href="https://www.freshworks.com/events/global-jam/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022apr">‘Global Jam</a>’ – a two-month tour of events in 25 cities across five continents – to bring together leaders in customer experience, IT, sales, marketing and operations. The Freshworks Global Jam will run from May 3 through June 16, starting in San Francisco and ending in London featuring customers like Allbirds, Cityscoot, Internetstores, Oatly, SWVL, Zalora and more.</p> <a href="/press-releases/freshworks-announces-a-25-city-world-tour-to-empower-the-people-who-power-business" aria-label="Continue Reading Freshworks Announces a 25 City World Tour to Empower the People who Power Business "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 13, 2022</p> <a href="/press-releases/freshworks-adds-new-enterprise-grade-it-service-management-capabilities-to-freshservice-through-expanded-partnership-with-device42"> <h4 class="heading-hover"><strong>Freshworks Adds New Enterprise-Grade IT Service Management Capabilities to Freshservice Through Expanded Partnership with Device42</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks Inc.</a>, (NASDAQ: FRSH) a software company empowering the people who power businesses announced today that it has deepened its strategic partnership with <a href="https://www.device42.com/">Device42</a>, the market leader in asset management, to give <a href="https://www.freshworks.com/freshservice/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshservice</a>™ customers enterprise-grade asset management for enhanced business continuity.</p> <a href="/press-releases/freshworks-adds-new-enterprise-grade-it-service-management-capabilities-to-freshservice-through-expanded-partnership-with-device42" aria-label="Continue Reading Freshworks Adds New Enterprise-Grade IT Service Management Capabilities to Freshservice Through Expanded Partnership with Device42"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 12, 2022</p> <a href="/press-releases/freshworks-to-host-global-2022-virtual-partner-summit"> <h4 class="heading-hover"><strong>Freshworks to Host Global 2022 Virtual Partner Summit </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022marource=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc. </a>(NASDAQ: FRSH), a software company empowering the people who power business, today announced that it is hosting its <a href="https://www.freshworks.com/events/partner-summit-2022/">Global 2022 Virtual Partner Summit</a>, April 20-21, 2022. </p> <a href="/press-releases/freshworks-to-host-global-2022-virtual-partner-summit" aria-label="Continue Reading Freshworks to Host Global 2022 Virtual Partner Summit "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 06, 2022</p> <a href="/press-releases/freshworks-to-announce-first-quarter-2022-financial-results-on-may-3-2022"> <h4 class="heading-hover"><strong>Freshworks to Announce First Quarter 2022 Financial Results on May 3, 2022</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022apr">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the first quarter ended March 31, 2022 following the close of market on Tuesday, May 3, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/press-releases/freshworks-to-announce-first-quarter-2022-financial-results-on-may-3-2022" aria-label="Continue Reading Freshworks to Announce First Quarter 2022 Financial Results on May 3, 2022"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 31, 2022</p> <a href="/press-releases/tcs-completes-150-digital-transformation-projects-using-freshworks-within-first-two-years-of-partnership"> <h4 class="heading-hover"><strong>TCS Completes 150 Digital Transformation Projects Using Freshworks Within First Two Years of Partnership</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc.</a> (NASDAQ: FRSH), a software company empowering the people who power businesses announced the success of its strategic partnership with Tata Consultancy Services (BSE: 532540, NSE: TCS), the leading global IT services, consulting and business solutions organization. Since the <a href="https://www.freshworks.com/press-releases/freshworks-announces-strategic-partnership-with-tcs/?utm_source=ind&utm_medium=pressrelease&utm_campaign=pr2022mar">partnership</a> began two years ago, TCS and Freshworks have been making it quick and easy for businesses to delight their customers and employees, completing over 150 digital transformation projects. </p> <a href="/press-releases/tcs-completes-150-digital-transformation-projects-using-freshworks-within-first-two-years-of-partnership" aria-label="Continue Reading TCS Completes 150 Digital Transformation Projects Using Freshworks Within First Two Years of Partnership"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 28, 2022</p> <a href="/press-releases/collinson-group-uses-freshworks-to-modernize-its-customer-experience-and-adapt-to-new-travel-requirements"> <h4 class="heading-hover"><strong>Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements </strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=uk&utm_medium=pressrelease&utm_campaign=pr2022marource=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc. </a>(NASDAQ: FRSH), a software company empowering the people who power business, today announced that its customer <a href="https://www.collinsongroup.com/">Collinson Group</a>, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. </p> <a href="/press-releases/collinson-group-uses-freshworks-to-modernize-its-customer-experience-and-adapt-to-new-travel-requirements" aria-label="Continue Reading Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 09, 2022</p> <a href="/press-releases/freshworks-announces-new-tiered-partner-program-and-appoints-vice-president-to-lead-global-channel-and-alliances-and-accelerate-customer-success"> <h4 class="heading-hover"><strong>Freshworks Announces New Tiered Partner Program and Appoints Vice President to Lead Global Channel and Alliances and Accelerate Freshsuccess</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>. (NASDAQ: FRSH), a software company empowering the people who power business, announced the launch of an <a href="https://www.freshworks.com/introducing-a-redesigned-partner-program-to-foster-an-ecosystem-driven-by-delight-blog/">enhanced partner program</a> and the appointment of Hervé Danzelaud as vice president of Global Channel and Alliances to lead the growth of the company’s partner ecosystem. Danzelaud previously served as the head of Channels and Alliances for North America.</p> <a href="/press-releases/freshworks-announces-new-tiered-partner-program-and-appoints-vice-president-to-lead-global-channel-and-alliances-and-accelerate-customer-success" aria-label="Continue Reading Freshworks Announces New Tiered Partner Program and Appoints Vice President to Lead Global Channel and Alliances and Accelerate Freshsuccess"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 08, 2022</p> <a href="/press-releases/freshworks-career-restart-program-empowers-women-to-rejoin-the-workforce"> <h4 class="heading-hover"><strong>Freshworks Career ReStart Program Empowers Women to Rejoin the Workforce</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced today – on International Women’s Day – the launch of its <a href="https://www.womenbacktowork.org/freshworks-returnship/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Career ReStart program</a> in the US after a successful returnship initiative in India helped to increase gender parity in the technology sector. </p> <a href="/press-releases/freshworks-career-restart-program-empowers-women-to-rejoin-the-workforce" aria-label="Continue Reading Freshworks Career ReStart Program Empowers Women to Rejoin the Workforce"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 07, 2022</p> <a href="/press-releases/freshworks-enables-supernus-pharmaceuticals-to-scale-operational-excellence-and-get-critical-medications-to-market-faster"> <h4 class="heading-hover"><strong>Freshworks Enables Supernus Pharmaceuticals to Scale Operational Excellence and Get Critical Medications to Market Faster</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshworks Inc.</a>, (NASDAQ: FRSH), a software company empowering the people who power business, announced that <a href="https://www.freshworks.com/freshservice/resources/case-study/supernus-pharma/">Supernus Pharmaceuticals</a>, a U.S. based company that specializes in treating diseases of the central nervous system, centralized its IT operations with <a href="https://www.freshworks.com/freshservice/?utm_source=usa&utm_medium=pressrelease&utm_campaign=pr2022mar">Freshservice™</a> to ultimately go to market faster.</p> <a href="/press-releases/freshworks-enables-supernus-pharmaceuticals-to-scale-operational-excellence-and-get-critical-medications-to-market-faster" aria-label="Continue Reading Freshworks Enables Supernus Pharmaceuticals to Scale Operational Excellence and Get Critical Medications to Market Faster"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 23, 2022</p> <a href="/press-releases/freshworks-powers-southeast-asia-s-leading-fashion-retailer-zalora-to-create-delightful-customer-experiences"> <h4 class="heading-hover"><strong>Freshworks Powers Southeast Asia’s Leading Fashion Retailer, Zalora To Create Delightful Customer Experiences</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022feb">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers. </p> <a href="/press-releases/freshworks-powers-southeast-asia-s-leading-fashion-retailer-zalora-to-create-delightful-customer-experiences" aria-label="Continue Reading Freshworks Powers Southeast Asia’s Leading Fashion Retailer, Zalora To Create Delightful Customer Experiences"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 10, 2022</p> <a href="/press-releases/freshworks-reports-fourth-quarter-and-full-year-2021-results"> <h4 class="heading-hover"><strong>Freshworks Reports Fourth Quarter and Full Year 2021 Results</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/?utm_source=global&utm_medium=pressrelease&utm_campaign=pr2022feb">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2021.</p> <a href="/press-releases/freshworks-reports-fourth-quarter-and-full-year-2021-results" aria-label="Continue Reading Freshworks Reports Fourth Quarter and Full Year 2021 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2022 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 06, 2022</p> <a href="/press-releases/freshworks-to-announce-fourth-quarter-and-full-year-2021-financial-results-on-february-10-2022"> <h4 class="heading-hover"><strong>Freshworks to Announce Fourth Quarter and Full Year 2021 Financial Results on February 10, 2022</strong></h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.globenewswire.com/Tracker?data=rabz_t9tWYNdsNv0IbfRY2Lj5hjtbVk07zxuPum3hQVFcrv6f4PbH5pVuwGp0Y5kiV5UIXrwypiV6ZgRUDF--g==" target="_blank">Freshworks Inc</a>. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, will announce its financial results for the fourth quarter and full year ended December 31, 2021 following the close of market on Thursday, February 10, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.</p> <a href="/press-releases/freshworks-to-announce-fourth-quarter-and-full-year-2021-financial-results-on-february-10-2022" aria-label="Continue Reading Freshworks to Announce Fourth Quarter and Full Year 2021 Financial Results on February 10, 2022"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 13, 2021</p> <a href="/press-releases/australia-s-national-rugby-league-signs-freshworks-to-streamline-it-operations-across-clubs"> <h4 class="heading-hover">Australia’s National Rugby League Signs Freshworks to Streamline IT Operations Across Clubs </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com">Freshworks Inc</a>. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced its continued expansion across Australia and New Zealand by signing the National Rugby League as a customer. </p> <a href="/press-releases/australia-s-national-rugby-league-signs-freshworks-to-streamline-it-operations-across-clubs" aria-label="Continue Reading Australia’s National Rugby League Signs Freshworks to Streamline IT Operations Across Clubs "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 09, 2021</p> <a href="/press-releases/freshworks-helps-africas-leading-media-company-multichoice-deliver-a-modern-employee-and-customer-experience"> <h4 class="heading-hover">Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, <a href="https://www.multichoice.com/">MultiChoice Group</a> (MultiChoice), uses <a href="https://www.freshworks.com/freshservice/">Freshservice</a>® and <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers.</p> <a href="/press-releases/freshworks-helps-africas-leading-media-company-multichoice-deliver-a-modern-employee-and-customer-experience" aria-label="Continue Reading Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 07, 2021</p> <a href="/freshworks-named-a-strong-performer-in-enterprise-service-management-report-by-independent-research-firm"> <h4 class="heading-hover">Freshworks Named a Strong Performer in Enterprise Service Management Report by Independent Research Firm</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.,</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has been named a Strong Performer in <a href="https://www.freshworks.com/freshservice/forrester-esm-wave-2021/?tactic_id=4935266&utm_medium=PressRelease&utm_campaign=ForresterESM_2021">The Forrester Wave™: Enterprise Service Management, Q4 2021</a>. The report notes that Freshworks has released “significant new functionality” within <a href="https://www.freshworks.com/freshservice/">Freshservice</a>® including right-sized <a href="https://www.freshworks.com/press-releases/freshworks-makes-it-operations-management-easy-for-companies-of-all-sizes/">unified incident response management</a> with AI-enhanced alerting and on-call scheduling. </p> <a href="/freshworks-named-a-strong-performer-in-enterprise-service-management-report-by-independent-research-firm" aria-label="Continue Reading Freshworks Named a Strong Performer in Enterprise Service Management Report by Independent Research Firm"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 02, 2021</p> <a href="/press-releases/freshworks-helps-7-eleven-improve-its-customer-experience"> <h4 class="heading-hover">Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>® and <a href="https://www.freshworks.com/freshcaller-cloud-pbx/">Freshcaller</a>, 7-Eleven automates and more quickly resolves queries to deliver the same in-store conveniences to their regular customers and online shoppers.</p> <a href="/press-releases/freshworks-helps-7-eleven-improve-its-customer-experience" aria-label="Continue Reading Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 17, 2021</p> <a href="/press-releases/the-freshworks-developer-community-builds-new-applications-that-enhance-customer-and-employee-delight"> <h4 class="heading-hover">The Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the winners of the Freshworks Refresh App Challenge at its annual user conference <a href="https://www.freshworksrefresh2021.com/event/52b42838-fdea-4731-b8fd-51c212b052b5/summary">Refresh</a>. The week-long hackathon included more than 300 customers, partners, and independent developers competing for the best new application in the Freshworks Marketplace. The winners of the Refresh App Challenge join 1,200 public applications available to Freshworks’ growing community of 52,000 customers.</p> <a href="/press-releases/the-freshworks-developer-community-builds-new-applications-that-enhance-customer-and-employee-delight" aria-label="Continue Reading The Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 11, 2021</p> <a href="/press-releases/freshworks-turns-customer-support-tickets-into-product-development-insights-for-neosensory-s-hearing-impaired-customers"> <h4 class="heading-hover">Freshworks Turns Customer Support Tickets into Product Development Insights for Neosensory’s Hearing Impaired Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.,</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that <a href="https://neosensory.com/">Neosensory</a>, which builds non-invasive brain-machine interfaces to create new senses for the hearing impaired, uses <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>® to provide their customers with an easy-to-use customer support solution to record product issues and help fix them faster for individuals who are dealing with hearing impairment issues.</p> <a href="/press-releases/freshworks-turns-customer-support-tickets-into-product-development-insights-for-neosensory-s-hearing-impaired-customers" aria-label="Continue Reading Freshworks Turns Customer Support Tickets into Product Development Insights for Neosensory’s Hearing Impaired Customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 11, 2021</p> <a href="/press-releases/freshworks-powers-university-of-aberdeen-and-learning-ladders-to-drive-exceptional-hybrid-experiences-in-the-education-sector"> <h4 class="heading-hover">Freshworks Powers University of Aberdeen and Learning Ladders to Drive Exceptional Hybrid Experiences in the Education Sector</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today, at its annual global customer event Refresh 2021, <a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, is announcing two new customers in the UK using its IT service management and CRM solutions that highlight the increased demand for seamless student and staff experiences in the education sector. </p> <a href="/press-releases/freshworks-powers-university-of-aberdeen-and-learning-ladders-to-drive-exceptional-hybrid-experiences-in-the-education-sector" aria-label="Continue Reading Freshworks Powers University of Aberdeen and Learning Ladders to Drive Exceptional Hybrid Experiences in the Education Sector"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 11, 2021</p> <a href="/press-releases/freshworks-makes-it-operations-management-easy-for-companies-of-all-sizes"> <h4 class="heading-hover">Freshworks Makes IT Operations Management Easy for Companies of All Sizes </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today at its <a href="https://www.freshworksrefresh2021.com/event/52b42838-fdea-4731-b8fd-51c212b052b5/summary">Refresh</a> conference unveiled new <a href="https://www.freshworks.com/freshservice/">Freshservice</a>® capabilities that mark the company’s move deeper into the $34 billion IT Operations Management (ITOM) market1. Affordable and easy-to-use, Freshservice’s unified incident response management with AI-enhanced alerting enables any business to anticipate service disruption and minimize impact. </p> <a href="/press-releases/freshworks-makes-it-operations-management-easy-for-companies-of-all-sizes" aria-label="Continue Reading Freshworks Makes IT Operations Management Easy for Companies of All Sizes "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 11, 2021</p> <a href="/press-releases/freshworks-unveils-freshstack-to-fuel-startup-growth"> <h4 class="heading-hover">Freshworks Unveils Freshstack to Fuel Startup Growth</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today at <a href="https://www.freshworksrefresh2021.com/event/52b42838-fdea-4731-b8fd-51c212b052b5/summary">Refresh</a> announced Freshstack -- a customer relationship management (CRM) suite built for the unique needs of startups that unifies customer support, sales and marketing teams. The product bundle helps startups personalize marketing to generate pipeline, deliver effortless omnichannel service and grow faster, at an affordable price point that's easy to deploy and manage.</p> <a href="/press-releases/freshworks-unveils-freshstack-to-fuel-startup-growth" aria-label="Continue Reading Freshworks Unveils Freshstack to Fuel Startup Growth"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 11, 2021</p> <a href="/press-releases/freshworks-awards-the-champions-of-delight-at-its-annual-customer-conference"> <h4 class="heading-hover">Freshworks Awards The Champions of Delight at its Annual Customer Conference</h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="https://www.freshworks.com/">Freshworks Inc.</a> (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced the winners of its inaugural customer awards, at its annual user conference, <a href="https://www.freshworksrefresh2021.com/event/52b42838-fdea-4731-b8fd-51c212b052b5/summary">Refresh.</a> </p> <a href="/press-releases/freshworks-awards-the-champions-of-delight-at-its-annual-customer-conference" aria-label="Continue Reading Freshworks Awards The Champions of Delight at its Annual Customer Conference"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 02, 2021</p> <a href="/press-releases/freshworks-reports-third-quarter-2021-result"> <h4 class="heading-hover">Freshworks Reports Third Quarter 2021 Results</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2021.</p> <a href="/press-releases/freshworks-reports-third-quarter-2021-result" aria-label="Continue Reading Freshworks Reports Third Quarter 2021 Results"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2021</p> <a href="/press-releases/radisson-hotel-group-relies-on-freshworks-to-delight-its-distributed-workforce-with-exceptional-it-service"> <h4 class="heading-hover">Radisson Hotel Group Relies on Freshworks to Delight its Distributed Workforce with Exceptional IT Service </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Radisson Hotel Group improve IT efficiencies and increase response time within its distributed workforce, by using the IT service management (ITSM) solution <a href="https://www.freshworks.com/freshservice/">Freshservice</a>®. </p> <a href="/press-releases/radisson-hotel-group-relies-on-freshworks-to-delight-its-distributed-workforce-with-exceptional-it-service" aria-label="Continue Reading Radisson Hotel Group Relies on Freshworks to Delight its Distributed Workforce with Exceptional IT Service "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 29, 2021</p> <a href="/press-releases/freshworks-appoints-chief-product-officer-of-cloudflare-to-the-board-of-directors"> <h4 class="heading-hover">Freshworks Appoints Chief Product Officer of Cloudflare to the Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the appointment of <a href="https://www.linkedin.com/in/talkwjt/">Jennifer Taylor</a>, senior vice president and chief product officer at Cloudflare, and former product executive at Salesforce and Adobe, as a new independent member of the board of directors.</p> <a href="/press-releases/freshworks-appoints-chief-product-officer-of-cloudflare-to-the-board-of-directors" aria-label="Continue Reading Freshworks Appoints Chief Product Officer of Cloudflare to the Board of Directors"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 28, 2021</p> <a href="/press-releases/freshworks-helps-dunzo-delight-its-customers-with-faster-support-as-it-scales-revenue"> <h4 class="heading-hover">Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>(NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced <a href="https://www.freshworks.com/live-chat-software/resources/case-study/dunzo/">Dunzo</a>, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. </p> <a href="/press-releases/freshworks-helps-dunzo-delight-its-customers-with-faster-support-as-it-scales-revenue" aria-label="Continue Reading Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 24, 2021</p> <a href="/press-releases/freshworks-announces-closing-of-initial-public-offering-and-full-exercise-of-underwriters-option-to-purchase-additional-shares"> <h4 class="heading-hover">Freshworks Announces Closing of Initial Public Offering and Full Exercise of Underwriters’ Option to Purchase Additional Shares</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, today announced the closing of its initial public offering of 31,350,000 shares of Class A common stock including the full exercise by the underwriters of their option to purchase 2,850,000 shares of Class A common stock at a price to the public of $36.00 per share. The shares are listed for trading on the Nasdaq Global Select Market under the symbol “FRSH.”</p> <a href="/press-releases/freshworks-announces-closing-of-initial-public-offering-and-full-exercise-of-underwriters-option-to-purchase-additional-shares" aria-label="Continue Reading Freshworks Announces Closing of Initial Public Offering and Full Exercise of Underwriters’ Option to Purchase Additional Shares"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 21, 2021</p> <a href="/press-releases/freshworks-announces-pricing-of-initial-public-offering"> <h4 class="heading-hover">Freshworks Announces Pricing of Initial Public Offering</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, today announced the pricing of its initial public offering of 28,500,000 shares of Class A common stock at a price to the public of $36.00 per share. </p> <a href="/press-releases/freshworks-announces-pricing-of-initial-public-offering" aria-label="Continue Reading Freshworks Announces Pricing of Initial Public Offering"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 03, 2021</p> <a href="/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools7"> <h4 class="heading-hover">Freshworks Positioned as the Only Challenger in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., a leading software company empowering businesses to delight their customers and employees, was named the only Challenger in the 2021 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools among 11 vendors.</p> <a href="/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools7" aria-label="Continue Reading Freshworks Positioned as the Only Challenger in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 27, 2021</p> <a href="/press-releases/freshworks-files-registration-statement-for-proposed-initial-public-offering"> <h4 class="heading-hover">Freshworks Files Registration Statement for Proposed Initial Public Offering</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced that it publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of its Class A common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.</p> <a href="/press-releases/freshworks-files-registration-statement-for-proposed-initial-public-offering" aria-label="Continue Reading Freshworks Files Registration Statement for Proposed Initial Public Offering"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 27, 2021</p> <a href="/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools"> <h4 class="heading-hover">Freshworks Files Registration Statement for Proposed Initial Public Offering</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced that it publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of its Class A common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.</p> <a href="/press-releases/freshworks-positioned-as-the-only-challenger-in-2021-gartner-magic-quadrant-for-it-service-management-tools" aria-label="Continue Reading Freshworks Files Registration Statement for Proposed Initial Public Offering"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 19, 2021</p> <a href="/press-releases/freshworks-hosts-re-solve-a-digital-event-dedicated-to-the-future-of-customer-delight-with-keynote-from-adam-gilchrist"> <h4 class="heading-hover">Freshworks Hosts RE:SOLVE, a Digital Event Dedicated to the Future of Customer Delight with Keynote from Adam Gilchrist</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to help delight their customers and employees, announced Adam Gilchrist as the keynote speaker for <a href="https://www.freshworks.com/freshdesk/campaigns/resolve/">RE:SOLVE</a>, a digital CX (Customer Experience) summit that premieres on 26th August, 2021. The multiple world-cup winning cricketer, and ESPN's 'most exhilarating cricketer of the modern age' will explain to the business world his record breaking strategies and abilities that have delighted his fans. </p> <a href="/press-releases/freshworks-hosts-re-solve-a-digital-event-dedicated-to-the-future-of-customer-delight-with-keynote-from-adam-gilchrist" aria-label="Continue Reading Freshworks Hosts RE:SOLVE, a Digital Event Dedicated to the Future of Customer Delight with Keynote from Adam Gilchrist"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 18, 2021</p> <a href="/press-releases/an-opportunity-to-delight-just-14-of-global-consumers-expect-to-be-wowed-by-a-company"> <h4 class="heading-hover">An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, today unveiled <a href="https://www.freshworks.com/resources/reports/deconstructing-delight/">survey findings</a> that reveal the complexity and contradiction of consumer expectations. With just 14% of customers expecting to be wowed by brands today, the survey findings underscore a major opportunity for companies to exceed expectations in delighting their customers. A majority (77%) of consumers are willing to exchange information for a more personalized, faster and values-driven experience.</p> <a href="/press-releases/an-opportunity-to-delight-just-14-of-global-consumers-expect-to-be-wowed-by-a-company" aria-label="Continue Reading An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 16, 2021</p> <a href="/press-releases/freshworks-appoints-former-ceo-of-netsuite-zach-nelson-to-the-board-of-directors"> <h4 class="heading-hover">Freshworks Appoints Former CEO of NetSuite, Zach Nelson, to the Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of former NetSuite CEO Zach Nelson, as a new independent member of the board of directors. Mr. Nelson is a pioneer in the enterprise SaaS industry having held leadership positions at Oracle, Sun Microsystems, McAfee, and Netsuite.</p> <a href="/press-releases/freshworks-appoints-former-ceo-of-netsuite-zach-nelson-to-the-board-of-directors" aria-label="Continue Reading Freshworks Appoints Former CEO of NetSuite, Zach Nelson, to the Board of Directors"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2021</p> <a href="/press-releases/freshworks-ranked-number-10-on-the-forbes-2021-cloud-100"> <h4 class="heading-hover">Freshworks Ranked Number 10 on the Forbes 2021 Cloud 100</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, has been named to the Forbes 2021 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with<a href="https://www.bvp.com/"> Bessemer Venture Partners</a> and<a href="https://www.salesforce.com/company/ventures/"> Salesforce Ventures</a>.</p> <a href="/press-releases/freshworks-ranked-number-10-on-the-forbes-2021-cloud-100" aria-label="Continue Reading Freshworks Ranked Number 10 on the Forbes 2021 Cloud 100"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 09, 2021</p> <a href="/press-releases/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer"> <h4 class="heading-hover">Freshworks Names Veteran Technology Company Attorney as Chief Legal Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of <a href="https://www.linkedin.com/in/pamsergeeff/">Pam Sergeeff</a> as Chief Legal Officer and General Counsel reporting to CEO and Founder Girish Mathrubootham. Sergeef will lead the company’s worldwide legal organization, responsible for corporate strategy, governance, product compliance, data protection, privacy, and intellectual property. </p> <a href="/press-releases/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer" aria-label="Continue Reading Freshworks Names Veteran Technology Company Attorney as Chief Legal Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 04, 2021</p> <a href="/press-releases/freshworks-helps-uk-delivery-management-company-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown"> <h4 class="heading-hover">Freshworks Helps UK Delivery Management Company Parcelhub Respond To 100% Spike In Enquiries During Lockdown </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer <a href="https://www.parcelhub.co.uk/">Parcelhub</a>, a UK-based delivery management and proactive tracking support company, has been helping UK retailers fulfil online orders throughout the pandemic thanks to its use of <a href="https://www.freshworks.com/">Freshworks’</a> customer support software, <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>.</p> <a href="/press-releases/freshworks-helps-uk-delivery-management-company-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown" aria-label="Continue Reading Freshworks Helps UK Delivery Management Company Parcelhub Respond To 100% Spike In Enquiries During Lockdown "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 21, 2021</p> <a href="/press-releases/freshworks-and-pink-elephant-emea-join-forces-to-provide-enterprise-level-it-service-management"> <h4 class="heading-hover">Freshworks and Pink Elephant EMEA Join Forces To Provide Enterprise-level IT Service Management</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Pink Elephant EMEA, a global IT Service Management specialist, has today announced a partnership with <a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees. The partnership will enablePink Elephant EMEA and Freshworks to provide their IT Service Management (ITSM) know-how and deliver the intuitive consumer-grade user experience employees now expect.</p> <a href="/press-releases/freshworks-and-pink-elephant-emea-join-forces-to-provide-enterprise-level-it-service-management" aria-label="Continue Reading Freshworks and Pink Elephant EMEA Join Forces To Provide Enterprise-level IT Service Management"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 15, 2021</p> <a href="/press-releases/ai-becomes-mainstream-in-delivering-delightful-it-service-management"> <h4 class="heading-hover">AI Becomes Mainstream in Delivering Delightful IT Service Management</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the results of a recent survey with IDG on the state of IT Service Management (ITSM) and IT Operations Management (ITOM). The survey overall showed that Artificial Intelligence (AI) technology has hit the mainstream, as 93% of businesses are currently exploring or deploying some level of AI in ITSM. </p> <a href="/press-releases/ai-becomes-mainstream-in-delivering-delightful-it-service-management" aria-label="Continue Reading AI Becomes Mainstream in Delivering Delightful IT Service Management"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 24, 2021</p> <a href="/press-releases/freshworks-named-a-visionary-for-the-second-consecutive-year-in-the-gartner-magic-quadrant-for-crm-customer-engagement-center"> <h4 class="heading-hover">Freshworks Named a Visionary for the Second Consecutive Year in the Gartner Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="http://www.freshworks.com">Freshworks Inc</a>., a leading software company empowering businesses to delight their customers and employees, announced it has again been recognized as the only company named a Visionary, among 16 vendors, in the <a href="https://www.freshworks.com/resources/gartner-magic-quadrant-crm-cec-2021/">2021 Gartner Magic Quadrant for Customer Relationship Management (CRM) Customer Engagement Center (CEC)</a>. Freshworks’ Freshdesk was recognized for its ability to execute and completeness of vision. </p> <a href="/press-releases/freshworks-named-a-visionary-for-the-second-consecutive-year-in-the-gartner-magic-quadrant-for-crm-customer-engagement-center" aria-label="Continue Reading Freshworks Named a Visionary for the Second Consecutive Year in the Gartner Magic Quadrant for CRM Customer Engagement Center"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 14, 2021</p> <a href="/main-street-revival-41-of-global-consumers-switched-to-support-local-businesses-during-the-pandemic-and-94-plan-to-continue"> <h4 class="heading-hover">Main Street Revival: 41% of Global Consumers Switched to Support Local Businesses During the Pandemic--and 94% Plan to Continue</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced research revealing the new shape of the global consumer after an unprecedented pandemic that spotlights a revival of Main Street businesses amid rapid adoption of digital tools. The study of 10,500 global consumers, conducted in partnership with Dynata, found that 41% of consumers were inspired to support local businesses during the pandemic and 94% plan to continue, revealing a major shift in the global economy. </p> <a href="/main-street-revival-41-of-global-consumers-switched-to-support-local-businesses-during-the-pandemic-and-94-plan-to-continue" aria-label="Continue Reading Main Street Revival: 41% of Global Consumers Switched to Support Local Businesses During the Pandemic--and 94% Plan to Continue"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 26, 2021</p> <a href="/press-releases-roxanne-s-austin-elected-to-freshworks-board-of-directors"> <h4 class="heading-hover">Roxanne S. Austin Elected to Freshworks Board of Directors</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the expansion of its board of directors with the addition of Roxanne S. Austin, who was elected independent director. </p> <a href="/press-releases-roxanne-s-austin-elected-to-freshworks-board-of-directors" aria-label="Continue Reading Roxanne S. Austin Elected to Freshworks Board of Directors"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 04, 2021</p> <a href="/freshworks-increases-leadership-strength-adding-former-zendesk-and-salesforce-executive-as-vice-president-general-manager-in-europe"> <h4 class="heading-hover">Freshworks Increases Leadership Strength Adding Former Zendesk and Salesforce Executive as Vice President & General Manager in Europe</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, a leading software company empowering businesses to delight their customers and employees, has announced the appointment of SaaS industry veteran, John Crossan, as its Vice President & General Manager of Europe. Crossan brings over 20 years of experience in the sector to Freshworks and is tasked with leading the company’s rapid growth across Europe. </p> <a href="/freshworks-increases-leadership-strength-adding-former-zendesk-and-salesforce-executive-as-vice-president-general-manager-in-europe" aria-label="Continue Reading Freshworks Increases Leadership Strength Adding Former Zendesk and Salesforce Executive as Vice President &amp; General Manager in Europe"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 23, 2021</p> <a href="/freshworks-appoints-new-cmo-stacey-epstein"> <h4 class="heading-hover">Freshworks Appoints Former SuccessFactors and ServiceMax Executive as Chief Marketing Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., the intelligent customer engagement software company, announced the appointment of veteran Software as a Service (SaaS) visionary Stacey Epstein as Chief Marketing Officer (CMO). Epstein brings over 25 years of industry experience, fueling startups to high-growth multi-billion dollar companies. Epstein will play a pivotal role in Freshworks’ next phase of growth, leading global marketing strategy for the company. This news comes on the heels of the company recently surpassing $300 million in ARR.</p> <a href="/freshworks-appoints-new-cmo-stacey-epstein" aria-label="Continue Reading Freshworks Appoints Former SuccessFactors and ServiceMax Executive as Chief Marketing Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2021 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 16, 2021</p> <a href="/freshworks-crosses-300m-in-arr-with-over-40-year-over-year-arr-growth-in-2020"> <h4 class="heading-hover">Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth</h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="https://www.freshworks.com/">Freshworks, Inc., </a>the intelligent customer engagement software company, today announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue milestone. </p> <a href="/freshworks-crosses-300m-in-arr-with-over-40-year-over-year-arr-growth-in-2020" aria-label="Continue Reading Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 19, 2020</p> <a href="/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19"> <h4 class="heading-hover">Freshworks Rated Top 25 Private Cloud Company to Work for during COVID-19</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1165741002&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks+Inc." target="_blank">Freshworks Inc.</a>, the customer and employee engagement software company, was recognized as one of the <strong><a href="https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1522017420&u=https%3A%2F%2Fwww.battery.com%2Fpowered%2Fcloudculture-2020-covid-edition%2F&a=25+Highest+Rated+Private+Cloud+Computing+Companies+To+Work+For" target="_blank">25 Highest Rated Private Cloud Computing Companies To Work For</a></strong> in a list released by <a href="https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=1531980592&u=https%3A%2F%2Fwww.battery.com%2F&a=Battery+Ventures" target="_blank">Battery Ventures</a>, a global investment firm and cloud investor, with data specifically provided by <a href="https://c212.net/c/link/?t=0&l=en&o=2988708-1&h=3440788112&u=https%3A%2F%2Fwww.glassdoor.com%2Findex.htm&a=Glassdoor*" target="_blank">Glassdoor*</a>, the worldwide leader on insights about jobs and companies. The list highlights the top 25 privately-held B2B cloud-computing companies ranked according to employee satisfaction shared on Glassdoor during the first six months of the pandemic.</p> <a href="/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19" aria-label="Continue Reading Freshworks Rated Top 25 Private Cloud Company to Work for during COVID-19"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 27, 2020</p> <a href="/freshworks-unveils-freshworks-crm-and-freshworks-neo"> <h4 class="heading-hover">Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life </h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer and employee engagement software company, today unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. The Freshworks CRM solution is built on Freshworks Neo, a new and fundamental reimagining of the platform experience, which unifies data on an embedded customer data platform for personalized customer engagement, improved lead conversion and sales growth. Neo eliminates the reliance on unwieldy tools and complex multi-stack point solutions that result in data silos that limit artificial intelligence (AI) and machine learning’s (ML) usefulness. With Neo, businesses can quickly and easily extend and craft custom environments, with simple clicks not code, to better serve their customers and prospects. </p> <a href="/freshworks-unveils-freshworks-crm-and-freshworks-neo" aria-label="Continue Reading Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life "> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 20, 2020</p> <a href="/freshworks-appoints-former-atlassian-executive-as-chief-revenue-officer"> <h4 class="heading-hover">Freshworks Appoints Former Atlassian Executive as Chief Revenue Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, today announced the appointment of tech veteran José Morales as chief revenue officer. Morales most recently served as Atlassian Corporation Plc’s head of global field operations and specializes in driving revenue for high-velocity and hyper-growth companies. He will be instrumental as Freshworks continues its impressive growth trajectory — closing out its strongest net ARR quarter in company history. Morales will lead the Freshworks’ 1,000+ person sales and go-to-market organization and will report to Freshworks founder and CEO Girish Mathrubootham. Morales is the latest addition to the senior executive team which includes the recent C-level appointments of Chief Financial Officer Tyler Sloat (from Zuora, Inc.), Chief Customer Officer Pradeep Rathinam (from AnsweriQ Inc. and Microsoft Corporation) and Chief Product Officer Prakash Ramamurthy (from Oracle Corporation). </p> <a href="/freshworks-appoints-former-atlassian-executive-as-chief-revenue-officer" aria-label="Continue Reading Freshworks Appoints Former Atlassian Executive as Chief Revenue Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 12, 2020</p> <a href="/freshworks-recognized-in-fourth-gartner-magic-quadrant-report-for-2020"> <h4 class="heading-hover">Freshworks Recognized in Fourth Gartner Magic Quadrant Report for 2020</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the customer engagement software company, announced its <a href="https://www.freshworks.com/freshservice/1/">Freshservice</a> offering was included in the 2020 Gartner Magic Quadrant for IT Service Management Tools, with Gartner recognizing the company for its completeness of vision and ability to execute. In 2020 Gartner also recognized Freshworks for its Freshsales offering in the Magic Quadrant for CRM Lead Management and the Magic Quadrant for Sales Force Automation and for its Freshdesk offering in the Magic Quadrant for the CRM Customer Engagement Center, where it was named a Visionary , which means an inclusion across four Gartner Magic Quadrants in a single year. The inclusion in this fourth analyst based research comes on the heels of Freshworks recognition in Gartner’s research based on their user-generated content. Freshworks was recognized in three Gartner ‘Voice of the Customer’ reports in 2019 for CRM Customer Engagement Center, Sales Force Automation and IT Service Management Tool, the latter which aggregated the findings across hundreds of customer reviews. To read the entire Magic Quadrant for IT Service Management Tools report click <a href="https://www.freshworks.com/freshservice/gartner-magic-quadrant-report-2020/">here.</a></p> <a href="/freshworks-recognized-in-fourth-gartner-magic-quadrant-report-for-2020" aria-label="Continue Reading Freshworks Recognized in Fourth Gartner Magic Quadrant Report for 2020"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2020</p> <a href="/press-releases/uk-broadcaster-itv-uses-freshworks-to-delight-its-rising-number-of-viewers"> <h4 class="heading-hover">UK Broadcaster ITV Uses Freshworks to Delight its Rising Number of Viewers</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer ITV, a major broadcaster in the UK relied on<a href="https://www.freshworks.com/eu/"> Freshworks’</a> IT service desk software,<a href="https://www.freshworks.com/freshservice/lp/home/?tactic_id=3388974&utm_source=Google-AdWords&utm_medium=Search-UKBrand&utm_campaign=Search-UKBrand&utm_term=freshservice&device=c&gclid=EAIaIQobChMI3bmV8u_b6wIVC-J3Ch1y4wEDEAAYAiAAEgKkoPD_BwE"> Freshservice</a> to quickly adapt to the rising pressure on IT due to COVID-19. Providing support during live programming means there’s no room for error and remote working took on a new and sudden importance. The ITV IT crew required the right equipment in the right place at a moment’s notice to support ITV Daytime’s 7.5 hrs of live weekday programming and production schedule. Freshservice searchable tickets and asset management capabilities which enabled the Broadcast Support team to shave two hours off their average response time while increasing their ticket resolution rate to 98%. </p> <a href="/press-releases/uk-broadcaster-itv-uses-freshworks-to-delight-its-rising-number-of-viewers" aria-label="Continue Reading UK Broadcaster ITV Uses Freshworks to Delight its Rising Number of Viewers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 16, 2020</p> <a href="/freshworks-ranked-number-16-on-2020-forbes-cloud-100"> <h4 class="heading-hover">Freshworks Ranked Number 16 On 2020 Forbes Cloud 100</h4> </a> <p class="newsfeed-content ellipsis-wrapper"> <a href="http://www.freshworks.com">Freshworks Inc.</a>, the customer engagement software company, today announced it ranked number 16 on the Forbes 2020 Cloud 100, alongside other industry visionaries like Snowflake Inc., Stripe, Inc. and Asana, Inc. This marks the fourth consecutive year Freshworks has been recognized on this definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and <a href="https://www.salesforce.com/company/ventures/">Salesforce Ventures</a>. </p> <a href="/freshworks-ranked-number-16-on-2020-forbes-cloud-100" aria-label="Continue Reading Freshworks Ranked Number 16 On 2020 Forbes Cloud 100"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 26, 2020</p> <a href="/press-releases/freshworks-assists-manchester-football-association-with-tackling-a-66-increase-in-enquiries"> <h4 class="heading-hover">Freshworks Assists Manchester Football Association with Tackling a 66% Increase in Enquiries</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer Manchester Football Association (<a href="http://www.manchesterfa.com/">Manchester FA</a>), the governing body for association football in Manchester, saw customer service tickets increase by 66% from March to May 2020, with lots of its customers concerned about the 2019/20 season ending prematurely. Thanks to its use of <a href="https://www.freshworks.com/">Freshworks’</a> customer support software, <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>, Manchester FA has managed to respond to all enquiries and even increase its CSAT score by 7% to 89% despite ticket numbers increasing by two-thirds, compared to the same period last year. </p> <a href="/press-releases/freshworks-assists-manchester-football-association-with-tackling-a-66-increase-in-enquiries" aria-label="Continue Reading Freshworks Assists Manchester Football Association with Tackling a 66% Increase in Enquiries"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 11, 2020</p> <a href="/hexaware-and-freshworks-form-strategic-partnership-to-transform-customer-and-employee-engagement"> <h4 class="heading-hover">Hexaware and Freshworks Form Strategic Partnership to Transform Customer and Employee Engagement</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://hexaware.com/">Hexaware</a> Technologies Limited a leading global IT consulting & digital solutions provider and <a href="https://www.freshworks.com/">Freshworks Inc.</a>, a customer engagement software company, have announced a global strategic partnership where Hexaware will make use of Freshworks’ customer and employee engagement software to build digital solutions for its customers. Hexaware has been on the forefront of digital transformation and cloud revolution and Freshworks with its software has been making it easy for teams to acquire, close, and keep their customers for life. The partnership will help businesses elevate customer and employee experiences by building solutions that provide quicker response and resolution to internal and external requests. </p> <a href="/hexaware-and-freshworks-form-strategic-partnership-to-transform-customer-and-employee-engagement" aria-label="Continue Reading Hexaware and Freshworks Form Strategic Partnership to Transform Customer and Employee Engagement"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 05, 2020</p> <a href="/freshworks-doubles-omnichannel-customer-support-arr-in-h1-2020"> <h4 class="heading-hover">Freshworks doubles omnichannel customer support ARR in H1 2020</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’ Freshdesk Omnichannel product, which combines the power of customer support software with chat and telephony solutions, showed particular strength by doubling its ARR during the first half of 2020 — propelling the company further past the $200M ARR milestone announced earlier this year. During the period, Freshworks also provided access to free technology and expertise to small and midmarket/enterprise businesses to help combat the global pandemic, was listed as a CRM Watchlist winner, appointed key executive hires and entered into strategic partnerships with Tata Consultancy Services Limited and Slack Technologies, Inc. In addition, Freshworks was the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* </p> <a href="/freshworks-doubles-omnichannel-customer-support-arr-in-h1-2020" aria-label="Continue Reading Freshworks doubles omnichannel customer support ARR in H1 2020"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 09, 2020</p> <a href="/press-releases/freshworks-flint-acquisition"> <h4 class="heading-hover">Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate employee workflows. Flint co-founders Ankur Gakkhar and Abhishek Pande are leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integration effort.</p> <a href="/press-releases/freshworks-flint-acquisition" aria-label="Continue Reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 01, 2020</p> <a href="/press-releases/freshdesk-omnichannel-forrester-total-economic-impact"> <h4 class="heading-hover">Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced a new commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting which found Freshworks’ customer support offering, Freshdesk Omnichannel, provides a three-year return on investment (ROI) of 462% for midmarket customers. The study shows that Freshdesk Omnichannel meets the needs of increasingly demanding companies, which require solutions that are both easy to roll out and provide an immediate return, with a payback in less than three months on average. Freshdesk Omnichannel midmarket customers achieve extensive value by reducing handling time per ticket, automating processes to deflect tickets to self-service, and improving agent workflow to provide superior customer service and experiences that create customers for life.</p> <a href="/press-releases/freshdesk-omnichannel-forrester-total-economic-impact" aria-label="Continue Reading Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 17, 2020</p> <a href="/press-releases/freshworks-announces-strategic-partnership-with-tcs"> <h4 class="heading-hover">Freshworks Announces Strategic Partnership with TCS</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced a strategic partnership with <a href="http://www.tcs.com">Tata Consultancy Services (TCS)</a> a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, customer success, and ITSM solutions on top of Freshworks cloud software to elevate end-user and employee experiences.</p> <a href="/press-releases/freshworks-announces-strategic-partnership-with-tcs" aria-label="Continue Reading Freshworks Announces Strategic Partnership with TCS"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 10, 2020</p> <a href="/press-releases/freshworks-visionary-in-gartner-magic-quadrant-crm-customer-engagement-center"> <h4 class="heading-hover">Freshworks Named a Visionary in Gartner’s Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=4149121615&u=https%253A%252F%252Fwww.freshworks.com%252F&a=Freshworks+Inc">Freshworks Inc.</a><a href="https://www.freshworks.com/">,</a> the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks was evaluated for its cloud-based omnichannel customer support software, <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a> Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks’ portfolio for Magic Quadrants including the CRM, SFA and ITSM categories. To read a copy of the entire 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report, <a href="https://www.freshworks.com/resources/gartner-magic-quadrant-crm-cec-2020/">click here.</a></p> <a href="/press-releases/freshworks-visionary-in-gartner-magic-quadrant-crm-customer-engagement-center" aria-label="Continue Reading Freshworks Named a Visionary in Gartner’s Magic Quadrant for CRM Customer Engagement Center"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 04, 2020</p> <a href="/freshworks-appoints-cfo-tyler-sloat"> <h4 class="heading-hover">Freshworks Hires SaaS Finance Veteran Tyler Sloat as Chief Financial Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer. The executive appointment comes on the heels of the company surpassing $200 million in annual recurring revenue, doubling in the past 18 months. Sloat is charged with maintaining sustainable growth across its customer segments, overseeing all accounting, finance, legal and IT functions.</p> <a href="/freshworks-appoints-cfo-tyler-sloat" aria-label="Continue Reading Freshworks Hires SaaS Finance Veteran Tyler Sloat as Chief Financial Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 29, 2020</p> <a href="/press-releases/freshworks-integrates-with-slack"> <h4 class="heading-hover">Freshworks integrates with Slack to scale rapid customer service for enterprises</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends Freshworks’ omnichannel experience that allows teams and customers to collaborate and communicate via a platform they love to best support customers.</p> <a href="/press-releases/freshworks-integrates-with-slack" aria-label="Continue Reading Freshworks integrates with Slack to scale rapid customer service for enterprises"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 10, 2020</p> <a href="/press-releases/freshworks-chief-product-officer-prakash-ramamurthy"> <h4 class="heading-hover">Freshworks appoints former Oracle executive as chief product officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, today announced the appointment of Prakash Ramamurthy, a veteran technology executive with extensive experience building and operating enterprise cloud services, as chief product officer. Ramamurthy’s appointment is pivotal as Freshworks expands the capabilities delivered on its AI-powered Customer for Life platform, which enables mid-size and large businesses to court, close and keep customers for life. In his role, Ramamurthy is responsible for Freshworks’ overall product vision and strategy, development and GTM efforts. He reports to Freshworks founder and CEO Girish Mathrubootham.</p> <a href="/press-releases/freshworks-chief-product-officer-prakash-ramamurthy" aria-label="Continue Reading Freshworks appoints former Oracle executive as chief product officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 26, 2020</p> <a href="/press-releases/freshworks-acquires-answeriq"> <h4 class="heading-hover">Freshworks Acquires AnswerIQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ’s unique ML models leverage AI algorithms against millions of customer interactions to generate automated self-service Q&As and improve next-step escalations.</p> <a href="/press-releases/freshworks-acquires-answeriq" aria-label="Continue Reading Freshworks Acquires AnswerIQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2020 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 04, 2020</p> <a href="/press-releases/freshworks-launches-freshsuccess-first-crm-vendor-to-add-customer-success"> <h4 class="heading-hover">Freshworks Launches Freshsuccess: First CRM Vendor to Add Freshsuccess to Software Suite</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales opportunities. Businesses can also quickly understand the health of customer accounts and determine effective next actions that increase the lifetime value of the relationship.</p> <a href="/press-releases/freshworks-launches-freshsuccess-first-crm-vendor-to-add-customer-success" aria-label="Continue Reading Freshworks Launches Freshsuccess: First CRM Vendor to Add Freshsuccess to Software Suite"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 27, 2019</p> <a href="/press-releases/freshworks-hyderabad-office"> <h4 class="heading-hover">Freshworks Expands Indian Operations, Opens Third Domestic Office in Hyderabad</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced the opening of its third Indian office, located in Hyderabad. The office opening follows the company’s signing of <a href="https://www.freshworks.com/press-releases/freshworks-150million-series-h-funding/">series H funding of $150 million</a> USD led by Sequoia Capital, CapitalG and Accel. The company whose roots were established in Chennai, now has twelve global offices including major technical and sales operations in Chennai, Bengaluru, and now Hyderabad.</p> <a href="/press-releases/freshworks-hyderabad-office" aria-label="Continue Reading Freshworks Expands Indian Operations, Opens Third Domestic Office in Hyderabad"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 19, 2019</p> <a href="/press-releases/freshworks-ai-survey-2019"> <h4 class="heading-hover">'Artificial Impact': Only 12% of CRM Users Actually Use an AI-Based Tool</h4> </a> <p class="newsfeed-content ellipsis-wrapper">● Half (49%) of CRM users can't concretely identify specific ways AI enhances their company’s CRM.</p> <a href="/press-releases/freshworks-ai-survey-2019" aria-label="Continue Reading 'Artificial Impact': Only 12% of CRM Users Actually Use an AI-Based Tool"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 13, 2019</p> <a href="/press-releases/freshworks-150million-series-h-funding"> <h4 class="heading-hover">Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel. The capital will be used to further Freshworks’ worldwide expansion as well as accelerate investment in its integrated SaaS platform. As part of this effort, Freshworks also announced its Customer-for-Life Cloud, which establishes a common data platform across all of the company’s customer engagement products to unify important customer information from marketing, sales, support and customer success to enhance the never-ending customer journey. The financing is expected to close by year-end and is subject to customary closing conditions, including U.S. antitrust regulatory clearance.</p> <a href="/press-releases/freshworks-150million-series-h-funding" aria-label="Continue Reading Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2019</p> <a href="/press-releases/freshworks-global-expansion-second-us-office"> <h4 class="heading-hover">Freshworks Continues Global Expansion with Second US Office on the Heels of Continued Press and Analyst Recognition</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced today the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11 offices across the globe backed by a team of over 2,500 employees. </p> <a href="/press-releases/freshworks-global-expansion-second-us-office" aria-label="Continue Reading Freshworks Continues Global Expansion with Second US Office on the Heels of Continued Press and Analyst Recognition"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 16, 2019</p> <a href="/press-releases/freshworks-forbes-2019-cloud-100-list"> <h4 class="heading-hover">Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.</a>, the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes Cloud 100. This is the definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Partners. Freshworks first appeared on the list in 2017 at No. 95, was ranked No. 60 in 2018, and moved up to No. 40 this year. </p> <a href="/press-releases/freshworks-forbes-2019-cloud-100-list" aria-label="Continue Reading Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 10, 2019</p> <a href="/press-releases/2019-gartner-magic-quadrant-itsm"> <h4 class="heading-hover">Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT Service Management Tools* for Freshservice. In addition to this latest inclusion, in 2019 Gartner has also recognized Freshworks in the Magic Quadrant for Sales Force Automation for Freshsales**, and in the Magic Quadrant for CRM Customer Engagement Center for Freshdesk***. To read the entire Magic Quadrant for IT Service Management Tools report <a href="https://www.freshworks.com/freshservice/freshservice-debuts-in-the-2019-gartner-magic-quadrant-for-itsm-tools/">click here</a>.</p> <a href="/press-releases/2019-gartner-magic-quadrant-itsm" aria-label="Continue Reading Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 05, 2019</p> <a href="/press-releases/survey-shows-sales-and-support-agents-waste-over-a-half-billion-hours-every-year-using-bad-software-u-s-companies-lose-over-8-billion-in-productivity"> <h4 class="heading-hover">Survey Shows Sales and Support Agents Waste Over a Half-Billion Hours Every Year Using Bad Software; U.S. Companies Lose Over $8 Billion in Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 million hours a year trying to navigate the software they are forced to use. The wasted hours searching for information, clicking through confusing menus, working around glitches and missing functionality represent a whopping $8.3 billion in lost productivity every year. </p> <a href="/press-releases/survey-shows-sales-and-support-agents-waste-over-a-half-billion-hours-every-year-using-bad-software-u-s-companies-lose-over-8-billion-in-productivity" aria-label="Continue Reading Survey Shows Sales and Support Agents Waste Over a Half-Billion Hours Every Year Using Bad Software; U.S. Companies Lose Over $8 Billion in Productivity"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 05, 2019</p> <a href="/press-releases/freshworks-releases-book-on-indian-democratic-design-principles-that-outlines-the-success-mantra-emerging-from-customer-centric-indian-companies"> <h4 class="heading-hover">Freshworks Releases Book on 'Indian Democratic Design' Principles that Outlines the Success Mantra Emerging from Customer-centric Indian Companies</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic design movement in India. “Indian Democratic Design,” showcasing both the design principles and the Indian companies that have embraced them, was unveiled today at <a href="https://refresh.freshworks.com/">Refresh 19,</a> Freshworks’ annual user conference in Las Vegas. </p> <a href="/press-releases/freshworks-releases-book-on-indian-democratic-design-principles-that-outlines-the-success-mantra-emerging-from-customer-centric-indian-companies" aria-label="Continue Reading Freshworks Releases Book on 'Indian Democratic Design' Principles that Outlines the Success Mantra Emerging from Customer-centric Indian Companies"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 20, 2019</p> <a href="/press-releases/freshworks-billings-growth-q2-2019"> <h4 class="heading-hover">Freshworks underpins global expansion with 61% YoY billings growth in Q2 2019</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc</a>., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019, driven by considerable momentum in multiple areas.</p> <a href="/press-releases/freshworks-billings-growth-q2-2019" aria-label="Continue Reading Freshworks underpins global expansion with 61% YoY billings growth in Q2 2019"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 01, 2019</p> <a href="/press-releases/freshworks-basketball-legend-shaquille-o-neal-refresh19-user-conference"> <h4 class="heading-hover">Freshworks Nets Basketball Legend Shaquille O’Neal as Refresh 19 User Conference Headliner</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.,</a> the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille O’Neal will headline the company’s global user conference <a href="https://refresh.freshworks.com/las-vegas/">Refresh 19,</a> to be held Sept. 4-5, 2019 at Aria Resort & Casino in Las Vegas. Joined by IKEA’s visionary former head of design, Marcus Engman, as the event’s marquee keynotes, O’Neal promises to be as insightful as he is entertaining. “Shaq” will dive deeper into some of his learnings about business, life and sports – also known as “Shaq-isms.”</p> <a href="/press-releases/freshworks-basketball-legend-shaquille-o-neal-refresh19-user-conference" aria-label="Continue Reading Freshworks Nets Basketball Legend Shaquille O’Neal as Refresh 19 User Conference Headliner"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 17, 2019</p> <a href="/press-releases/freshworks-gartner-2019-magic-quadrant-sales-force-automation"> <h4 class="heading-hover">Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=4149121615&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks+Inc" target="_blank">Freshworks Inc</a>., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation.* <a href="https://c212.net/c/link/?t=0&l=en&o=2526507-1&h=838846795&u=https%3A%2F%2Fwww.freshworks.com%2Ffreshsales-crm%2F&a=Freshsales" target="_blank">Freshsales</a>, its cloud-based sales CRM software, was also recognized in the report. </p> <a href="/press-releases/freshworks-gartner-2019-magic-quadrant-sales-force-automation" aria-label="Continue Reading Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 15, 2019</p> <a href="/press-releases/freshworks-cricket4life-blimp"> <h4 class="heading-hover">Freshworks takes over Lord’s skies with #Cricket4Life blimp</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks Inc.,</a> a global innovator in customer engagement software, in association with <a href="https://www.feedingindia.org/">Feeding India</a>, an award-winning non-profit organisation working towards solving the challenges of food waste, hunger and malnutrition, today took to the world stage to highlight India’s hunger plight. Freshworks flew a blimp over Lord’s Cricket Ground during the Cricket World Cup final to share its passion for cricket while raising awareness of the hunger problem back home. Freshworks will kickstart the partnership with an initial donation that provides over 100,000 meals for children through Feeding India.</p> <a href="/press-releases/freshworks-cricket4life-blimp" aria-label="Continue Reading Freshworks takes over Lord’s skies with #Cricket4Life blimp"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 02, 2019</p> <a href="/press-releases/freshworks-expands-sydney-data-centre"> <h4 class="heading-hover">Freshworks expands local product hosting on Sydney data centre</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc, a global leader in customer engagement software, today announced that it has expanded the number of products hosted on its Sydney data centre, to include CRM solution, <a href="https://www.freshworks.com/freshsales-crm/">Freshsales</a>, chat software, <a href="https://support.freshchat.com/support/home">Freshchat</a>, and call centre option, <a href="https://www.freshworks.com/freshcaller-cloud-pbx/">Freshcaller</a>. Launched in January last year, the Sydney data centre already hosts the enormously popular Freshdesk and Freshservice products. For customers in the region, local hosting provides additional security, faster data transfers, and lower latencies, which are critical for many Australian-based enterprises.</p> <a href="/press-releases/freshworks-expands-sydney-data-centre" aria-label="Continue Reading Freshworks expands local product hosting on Sydney data centre"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 26, 2019</p> <a href="/press-release/vonage-freshworks"> <h4 class="heading-hover">Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2828201582&u=https%3A%2F%2Fwww.vonage.com%2Fbusiness%2F&a=Vonage" target="_blank">Vonage</a> (NYSE: VG), a global business cloud communications leader, has announced a partnership with <a href="https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=142351579&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks" target="_blank">Freshworks</a> Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via <a href="https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2115787686&u=https%3A%2F%2Fwww.nexmo.com%2F&a=Nexmo%2C+the+Vonage+API+Platform" target="_blank">Nexmo, the Vonage API Platform</a> directly into the <a href="https://c212.net/c/link/?t=0&l=en&o=2508084-1&h=2323683431&u=https%3A%2F%2Ffreshdesk.com%2F&a=Freshdesk" target="_blank">Freshdesk</a> customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.</p> <a href="/press-release/vonage-freshworks" aria-label="Continue Reading Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 11, 2019</p> <a href="/press-release/freshworks-gartner-customers-choice"> <h4 class="heading-hover">Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of <a href="https://www.gartner.com/document/3891893">Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market</a>. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during 2018.</p> <a href="/press-release/freshworks-gartner-customers-choice" aria-label="Continue Reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 11, 2019</p> <a href="/press-release/freshworks-mercado-libre-app"> <h4 class="heading-hover">Freshworks And MercadoLibre Come Together to Deliver Improved Shopping Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc, a global innovator in customer engagement software and <a href="https://www.mercadolibre.com/">MercadoLibre</a>, Inc (NASDAQ:MELI), Latin American homegrown e-commerce company catering to 267 million registered users today announced the launch of Freshdesk app for MercadoLibre sellers.</p> <a href="/press-release/freshworks-mercado-libre-app" aria-label="Continue Reading Freshworks And MercadoLibre Come Together to Deliver Improved Shopping Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 06, 2019</p> <a href="/press-release/freshworks-orangeone-japan"> <h4 class="heading-hover">Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan</h4> </a> <p class="newsfeed-content ellipsis-wrapper">OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks, a global innovator in customer engagement software. As a strategic partner to expand in Japan, Orangeone will be offering Freshworks’ suite of products including Freshdesk, the award winning helpdesk software, and an integrated ‘Freshworks 360’ solution. The partnership will come into effect on June 6, 2019.</p> <a href="/press-release/freshworks-orangeone-japan" aria-label="Continue Reading Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2019</p> <a href="/press-release/freshworks-national-theatre"> <h4 class="heading-hover">Freshworks awarded IT service role at National Theatre</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, today announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient.</p> <a href="/press-release/freshworks-national-theatre" aria-label="Continue Reading Freshworks awarded IT service role at National Theatre"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 27, 2019</p> <a href="/press-release/freshworks-customer-win-pps"> <h4 class="heading-hover">Professional Provident Society (PPS) Elevates Digital Transformation by Integrating with Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.pps.co.za/">Professional Provident Society (PPS)</a>, the South Africa-based specialized insurance services leader, has aligned its Information Technology teams with Freshworks, a leading customer engagement software provider. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure that all teams work towards a quick and effective resolution to its IT services.</p> <a href="/press-release/freshworks-customer-win-pps" aria-label="Continue Reading Professional Provident Society (PPS) Elevates Digital Transformation by Integrating with Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 21, 2019</p> <a href="/press-release/freshworks-acquires-natero"> <h4 class="heading-hover">Freshworks Acquires Natero, a Leader in Freshsuccess Cloud Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in the hands of customer success professionals. This helps companies more easily predict and prevent customer churn, increase account expansion and manage more customers with fewer resources.</p> <a href="/press-release/freshworks-acquires-natero" aria-label="Continue Reading Freshworks Acquires Natero, a Leader in Freshsuccess Cloud Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 03, 2019</p> <a href="/press-release/solvemate-freshworks-app"> <h4 class="heading-hover">Solvemate App Available on Freshworks Marketplace</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Solvemate App (<a href="http://www.solvemate.com/">www.solvemate.com</a>) is available on the Freshworks Marketplace. Solvemate is a SaaS platform for customer service automation. The software automates customer service by integrating with the existing Freshworks CRM software. In less than 18 seconds, Solvemate's AI agent quickly resolves the majority of requests by actively guiding the customer to the right answer. If a human agent is needed, the customer is efficiently routed to the right person.</p> <a href="/press-release/solvemate-freshworks-app" aria-label="Continue Reading Solvemate App Available on Freshworks Marketplace"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 02, 2019</p> <a href="/press-release/freshworks-australian-expansion"> <h4 class="heading-hover">Freshworks Expands Australian Footprint with Melbourne Office Following 5X Growth</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, the leading innovator of cloud-based customer engagement software, has expanded its operations in Australia with the opening of its office in Melbourne. This is the company’s second office in the ANZ region, after Sydney, in a span of three years. The Melbourne office is a result of soaring local growth, with annual recurring revenues increasing by 5X, since the inauguration of the Sydney office in September 2015.</p> <a href="/press-release/freshworks-australian-expansion" aria-label="Continue Reading Freshworks Expands Australian Footprint with Melbourne Office Following 5X Growth"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 24, 2019</p> <a href="/press-release/freshworks-predictive-engagement"> <h4 class="heading-hover">Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering “Customer-for-Life Software”, Freddy, Freshworks’ powerful AI engine, now leverages real-time behavioral data gathered by the Freshworks suite to predict which customers are most likely to close, reformulate common FAQs via chat or voice to serve customers better, or engage with users who might churn.</p> <a href="/press-release/freshworks-predictive-engagement" aria-label="Continue Reading Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 17, 2019</p> <a href="/press-release/freshworks-refresh19"> <h4 class="heading-hover">Freshworks Announces Football Legend John Terry to Headline Refresh 19 User Conference</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=1963739906&u=https%3A%2F%2Fwww.freshworks.com%2F&a=Freshworks" target="_blank">Freshworks</a>, a global innovator in customer engagement software, today announced the addition of <a href="https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=105022208&u=https%3A%2F%2Frefresh.freshworks.com%2Flondon%2Fspeakers%2F&a=John+Terry+" target="_blank">John Terry </a>as the keynote speaker at its global user conference <a href="https://c212.net/c/link/?t=0&l=en&o=2438861-1&h=3564139532&u=https%3A%2F%2Frefresh.freshworks.com%2Flondon%2F&a=Refresh+19+London%2C" target="_blank">Refresh 19 London,</a> to be held on April 24-25, 2019, at Tobacco Dock in London. Terry, along with Freshworks founder and CEO Girish Mathrubootham, will headline the event and discuss how effective leadership empowers employees and drives customer success. </p> <a href="/press-release/freshworks-refresh19" aria-label="Continue Reading Freshworks Announces Football Legend John Terry to Headline Refresh 19 User Conference"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 16, 2019</p> <a href="/press-release/freshworks-whatsapp-integration"> <h4 class="heading-hover">Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere.</p> <a href="/press-release/freshworks-whatsapp-integration" aria-label="Continue Reading Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 15, 2019</p> <a href="/press-release/freshworks-european-expansion"> <h4 class="heading-hover">Explosive Growth Fuels Freshworks European Expansion and Drives First EU User Conference, Refresh19</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a global innovator in customer engagement software, today announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin.</p> <a href="/press-release/freshworks-european-expansion" aria-label="Continue Reading Explosive Growth Fuels Freshworks European Expansion and Drives First EU User Conference, Refresh19"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 19, 2019</p> <a href="/press-release/freshworks-singapore-expansion"> <h4 class="heading-hover">Freshworks expands into ASEAN region with its regional hub in Singapore</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a leading provider of cloud-based business software, announced its expansion into the ASEAN market with support from the <a href="https://www.edb.gov.sg/">Singapore Economic Development Board (EDB)</a>. By opening its first regional hub for the ASEAN market, Freshworks aims to expand adoption of its customer engagement suite and increase its network of partner resources to meet accelerating customer demand in the region. Ranked second among global economies in the ease of doing business by the World Bank, Singapore’s rapid urbanization and digitization are driving demand for customer engagement solutions across sectors.</p> <a href="/press-release/freshworks-singapore-expansion" aria-label="Continue Reading Freshworks expands into ASEAN region with its regional hub in Singapore"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2019</p> <a href="/press-release/freshworks-omniroute"> <h4 class="heading-hover">Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/">Freshworks</a>, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently.</p> <a href="/press-release/freshworks-omniroute" aria-label="Continue Reading Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 28, 2019</p> <a href="/press-release/renmoney"> <h4 class="heading-hover">Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.renmoneyng.com'>Renmoney</a>, one of Nigeria’s leading fintech companies, has deployed <a href='/'>Freshworks</a> customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.</p> <a href="/press-release/renmoney" aria-label="Continue Reading Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2019 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 24, 2019</p> <a href="/press-release/freshchat-proximity"> <h4 class="heading-hover">Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/">Freshworks</a>, the leading provider of cloud-based customer engagement software, has reimagined B2C (business-to-consumer) messaging with Proximity. The new suite of updates to the modern <a href="https://www.freshworks.com/live-chat-software/messaging-channels/messaging-software/">messaging software</a> Freshchat will enable businesses to build better relationships with prospects and customers by combining the power of text, audio, video and social messaging.</p> <a href="/press-release/freshchat-proximity" aria-label="Continue Reading Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 16, 2018</p> <a href="/press-release/freddy-pitney-bowes"> <h4 class="heading-hover">Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a global leader in customer engagement software, has partnered with <a href="https://www.pitneybowes.com">Pitney Bowes</a> (NYSE:PBI), a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate <a href="/freddy-ai-engine/">Freddy</a>, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro ® C-series device. Pitney Bowes will leverage Freddy, Freshworks’ AI technology to empower users with more effective support through chat interactions. This will be Freddy’s first hardware integration, within a month of its global launch.</p> <a href="/press-release/freddy-pitney-bowes" aria-label="Continue Reading Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 15, 2018</p> <a href="/press-release/leadership-hires-cio-ciso"> <h4 class="heading-hover">Freshworks Strengthens Technology Leadership with CIO and CISO Hires</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='/'>Freshworks</a>, a global leader in customer engagement software, has bolstered its top management with the appointments of Prasad Ramakrishnan as chief information officer and Shivanath Somanathan as chief information security officer. These appointments are the latest of several top leadership hires by the SaaS leader.</p> <a href="/press-release/leadership-hires-cio-ciso" aria-label="Continue Reading Freshworks Strengthens Technology Leadership with CIO and CISO Hires"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 12, 2018</p> <a href="/press-release/freddy-ai-engine"> <h4 class="heading-hover">Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="/">Freshworks</a> a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh-18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.</p> <a href="/press-release/freddy-ai-engine" aria-label="Continue Reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 25, 2018</p> <a href="/press-release/freshworks-failsforce"> <h4 class="heading-hover">Freshworks takes on Salesforce on its own turf with a massive campaign - #Failsforce</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='/'>Freshworks</a>, the global leader in customer engagement software, is making its presence felt in San Francisco during Salesforce’s annual event Dreamforce 2018.</p> <a href="/press-release/freshworks-failsforce" aria-label="Continue Reading Freshworks takes on Salesforce on its own turf with a massive campaign - #Failsforce"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 20, 2018</p> <a href="/press-release/freshworks-bangalore-office"> <h4 class="heading-hover">Freshworks expands operations in India, hires CHRO and opens an office in Bangalore</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the global leader in customer engagement cloud software, has announced a second office in India. Located on the Old Madras Road in Bangalore, the office is expected to be operational by mid-September 2018. The company has also hired Suman Gopalan as its CHRO (Chief Human Resource Officer) to lead talent strategy.</p> <a href="/press-release/freshworks-bangalore-office" aria-label="Continue Reading Freshworks expands operations in India, hires CHRO and opens an office in Bangalore"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 19, 2018</p> <a href="/press-release/freshworks-unified-marketplace"> <h4 class="heading-hover">Freshworks Launches Unified Marketplace Platform - the SaaS industry’s first fully integrated customer engagement platform</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='/'>Freshworks</a>, the leading provider of cloud-based customer engagement software, announced today the launch of a <a href='https://apps.freshworks.com'>unified marketplace platform</a> that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Now companies can fully harness the strength of platform features such as serverless computing and scheduled events to help them quickly build and integrate apps with the Freshworks suite and extend the capabilities of Freshworks products.</p> <a href="/press-release/freshworks-unified-marketplace" aria-label="Continue Reading Freshworks Launches Unified Marketplace Platform - the SaaS industry’s first fully integrated customer engagement platform"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 12, 2018</p> <a href="/press-release/freshworks-cmo-david-thompson"> <h4 class="heading-hover">Freshworks Appoints David Thompson, Visionary Branding and Marketing Executive, as CMO</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='/'>Freshworks</a>, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David Thompson as chief marketing officer. As one of his first initiatives, Thompson has launched an aggressive <a href='https://blog.freshworks.com/hitting-refresh-new-cmo'>brand advertising campaign</a> that positions Freshworks as the smart, friendly alternative in a bloated SaaS market.</p> <a href="/press-release/freshworks-cmo-david-thompson" aria-label="Continue Reading Freshworks Appoints David Thompson, Visionary Branding and Marketing Executive, as CMO"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 06, 2018</p> <a href="/press-release/freshping-launch"> <h4 class="heading-hover">Freshworks Launches Freshping, a Free Website Monitoring Tool, following acquisition of Insping</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='/'>Freshworks</a>, a global leader in customer engagement cloud software has launched Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping can be easily set up to monitor websites and send downtime notifications in real time via Freshworks’ customer engagement platform as well as traditional channels such as email and SMS. </p> <a href="/press-release/freshping-launch" aria-label="Continue Reading Freshworks Launches Freshping, a Free Website Monitoring Tool, following acquisition of Insping"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 27, 2018</p> <a href="/press-release/freshconnect-launch"> <h4 class="heading-hover">Freshworks Brings Context to Collaboration with Freshconnect</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals</p> <a href="/press-release/freshconnect-launch" aria-label="Continue Reading Freshworks Brings Context to Collaboration with Freshconnect"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 31, 2018</p> <a href="/press-release/freshworks-100million-funding"> <h4 class="heading-hover">Freshworks Secures $100 Million Investment Led by Accel and Sequoia</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform.</p> <a href="/press-release/freshworks-100million-funding" aria-label="Continue Reading Freshworks Secures $100 Million Investment Led by Accel and Sequoia"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 25, 2018</p> <a href="/press-release/freshworks-360"> <h4 class="heading-hover">Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.</p> <a href="/press-release/freshworks-360" aria-label="Continue Reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 23, 2018</p> <a href="/press-release/freshworks-expansion-in-africa"> <h4 class="heading-hover">Freshworks Announces Expansion Plans in Africa with Strategic Focus and Committed Investments in Kenya & Nigeria</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, a leading provider of cloud-based business software, recently announced its expansion into the African market. Freshworks plans to substantially increase its commitment with specific investments in marketing, sales and partner resources to better serve its customers in the region.</p> <a href="/press-release/freshworks-expansion-in-africa" aria-label="Continue Reading Freshworks Announces Expansion Plans in Africa with Strategic Focus and Committed Investments in Kenya &amp; Nigeria"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 16, 2018</p> <a href="/press-release/freshworks-UK-cloud-awards-2018"> <h4 class="heading-hover">Freshworks wins Collaboration Solution of the Year at UK Cloud Awards 2018</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.</p> <a href="/press-release/freshworks-UK-cloud-awards-2018" aria-label="Continue Reading Freshworks wins Collaboration Solution of the Year at UK Cloud Awards 2018"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 09, 2018</p> <a href="/press-release/freshdesk-india-data-center"> <h4 class="heading-hover">Freshdesk launches new India data center in Mumbai</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a>, the leading cloud-based customer engagement software from <a href='https://www.freshworks.com/'>Freshworks</a>, today announced that it will be opening a new data centre in Mumbai, India. The Chennai-based company said that the data centre would provide additional security for its Indian customers.</p> <a href="/press-release/freshdesk-india-data-center" aria-label="Continue Reading Freshdesk launches new India data center in Mumbai"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 08, 2018</p> <a href="/press-release/freshworks-taking-over-vegas"> <h4 class="heading-hover">Freshworks is ‘Taking over Vegas’ with Multifaceted Marketing Campaign During The Knowledge18 Conference</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, announced today that it is ‘taking over Vegas’ during the Knowledge18 Conference being held by competitor ServiceNow. This event is at The Venetian Resort Hotel in Las Vegas from May 7<sup>th</sup> to 10<sup>th</sup>. Freshworks is engaging in multiple promotional efforts in Vegas during the three-day event. Freshworks’ goal is to raise awareness for its solution Freshservice, a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support.</p> <a href="/press-release/freshworks-taking-over-vegas" aria-label="Continue Reading Freshworks is ‘Taking over Vegas’ with Multifaceted Marketing Campaign During The Knowledge18 Conference"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 01, 2018</p> <a href="/press-release/freshservice-workplace-integration"> <h4 class="heading-hover">Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform.</p> <a href="/press-release/freshservice-workplace-integration" aria-label="Continue Reading Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 22, 2018</p> <a href="/press-release/freshworks-wins-sdi-awards"> <h4 class="heading-hover">Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner, which took place on Tuesday 13th March.</p> <a href="/press-release/freshworks-wins-sdi-awards" aria-label="Continue Reading Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 20, 2018</p> <a href="/press-release/freshworks-named-in-gartner-peer-insights"> <h4 class="heading-hover">Freshworks Named a 2018 Gartner Peer Insights Customers’ Choice For IT Service Management Tools</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the <a href="https://www.gartner.com/reviews/customers-choice/itssm-tools" target="_blank">2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools</a>. This is based on end user reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. </p> <a href="/press-release/freshworks-named-in-gartner-peer-insights" aria-label="Continue Reading Freshworks Named a 2018 Gartner Peer Insights Customers’ Choice For IT Service Management Tools"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2018 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 17, 2018</p> <a href="/press-release/sdi-report-university-edition"> <h4 class="heading-hover">Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the findings of a research project by the Service Desk Institute (SDI). Produced in partnership with Freshworks and membership association UCISA, the View from the Frontline: University Edition research report by SDI finds that nearly 80 percent of university IT teams will see an increased focus on customer experience over the next twelve months. Automation, self-service and self-help functions are high priorities for Universities to invest in, and these technologies are getting adopted faster than the overall market. </p> <a href="/press-release/sdi-report-university-edition" aria-label="Continue Reading Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 28, 2017</p> <a href="/press-release/freshsales-among-top-g2crowd-crms"> <h4 class="heading-hover">Freshsales Among the Top 10 Best Free CRM Tools for Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, announced today that, <a href = 'https://www.freshworks.com/freshsales-crm/?utm_source=press%20release&utm_medium=press%20release&utm_campaign=G2%20Crowd'>Freshsales</a>, their award-winning CRM software has been identified as one of the <a href ='https://www.g2crowd.com/categories/crm'>top 10 free CRM software on G2 Crowd</a>. This is based on the product’s high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.</p> <a href="/press-release/freshsales-among-top-g2crowd-crms" aria-label="Continue Reading Freshsales Among the Top 10 Best Free CRM Tools for Businesses"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 16, 2017</p> <a href="/press-release/freshworks-launches-freshmarketer"> <h4 class="heading-hover">Freshworks Launches Freshmarketer - Marketing Software for Digital Marketers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software.</p> <a href="/press-release/freshworks-launches-freshmarketer" aria-label="Continue Reading Freshworks Launches Freshmarketer - Marketing Software for Digital Marketers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 13, 2017</p> <a href="/press-release/freshdesk-mint-experience"> <h4 class="heading-hover">Freshworks Revamps Its Flagship Product Freshdesk - Calls It The ‘Mint’ Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks Inc., the leading provider of cloud-based business software, today announced Mint, the most substantial architectural and visual update to its popular customer support software, Freshdesk, to-date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.</p> <a href="/press-release/freshdesk-mint-experience" aria-label="Continue Reading Freshworks Revamps Its Flagship Product Freshdesk - Calls It The ‘Mint’ Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 18, 2017</p> <a href="/press-release/freshworks-launches-freshchat"> <h4 class="heading-hover">Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.</p> <a href="/press-release/freshworks-launches-freshchat" aria-label="Continue Reading Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 07, 2017</p> <a href="/press-release/freshsales-launches-intelligent-workflows"> <h4 class="heading-hover">Freshsales CRM Launches Intelligent Workflows to Boost Sales Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a>, the leading provider of cloud-based business software, today announced the launch of <a href="https://www.freshworks.com/freshsales-crm/workflow-automation/?utm_source=organic&utm_medium=pr">Intelligent Workflows</a>, a marquee feature in <a href="https://www.freshworks.com/freshsales-crm/">Freshsales</a>, their successful CRM product that was launched a year ago. The new feature provides a simple point-and-click interface to help set up and run virtually any sales process through a series of workflow automations. Freshsales CRM has garnered a loyal user base of over 7000 customers in just over a year since launch by virtue of its powerful yet user-friendly features, simple and highly intuitive UI, and its ability to scale with growing sales teams. Features like AI-based lead scoring, built-in phone and email, visual sales pipeline, activity capture and powerful reporting have helped businesses scale and optimize their sales processes. With the new Intelligent Workflows update, <a href="https://www.freshworks.com/freshsales-crm/features/">Freshsales</a> has added another formidable feature in its arsenal to take on larger, established incumbents in the sales CRM space.</p> <a href="/press-release/freshsales-launches-intelligent-workflows" aria-label="Continue Reading Freshsales CRM Launches Intelligent Workflows to Boost Sales Productivity"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 28, 2017</p> <a href="/press-release/freshworks-acquires-zarget"> <h4 class="heading-hover">Freshworks Acquires Marketing Software Provider Zarget</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the acquisition of <a href='http://www.zarget.com'>Zarget</a>, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes.</p> <a href="/press-release/freshworks-acquires-zarget" aria-label="Continue Reading Freshworks Acquires Marketing Software Provider Zarget"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 17, 2017</p> <a href="/press-release/freshworks-launches-freshteam"> <h4 class="heading-hover">Freshworks Launches Freshteam, a CRM for Recruiters</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshteam, a recruitment management software that empowers businesses to efficiently organize their talent acquisition function, engage with candidates, and better align the human resources organization to business goals. Freshteam’s flexible hiring workflows and intuitive design make it a great fit for businesses of all sizes.</p> <a href="/press-release/freshworks-launches-freshteam" aria-label="Continue Reading Freshworks Launches Freshteam, a CRM for Recruiters"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 16, 2017</p> <a href="/press-release/freshsales-integrates-with-zapier"> <h4 class="heading-hover">Freshsales CRM Partners with Zapier to Launch Integration With 750+ Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the integration of <a href="https://www.freshworks.com/freshsales-crm/">Freshsales CRM</a> with Zapier, a popular integration-platform-as-a-service (iPaaS) that allows business users to integrate more than 750 apps, including popular apps such as Slack, Typeform, Google Sheets, Autopilot, and Quickbooks with no developer effort required, thereby eliminating tedious and time-consuming tasks to facilitate flow of information.</p> <a href="/press-release/freshsales-integrates-with-zapier" aria-label="Continue Reading Freshsales CRM Partners with Zapier to Launch Integration With 750+ Apps"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2017</p> <a href="/press-release/sidharth-malik-appointed-cro-of-freshworks"> <h4 class="heading-hover">Sidharth Malik Appointed Chief Revenue Officer of Freshworks</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the appointment of Sidharth Malik to the newly created position of Chief Revenue Officer. In this role, Malik will focus on accelerating revenue growth and will lead all the global go-to-market teams at Freshworks.</p> <a href="/press-release/sidharth-malik-appointed-cro-of-freshworks" aria-label="Continue Reading Sidharth Malik Appointed Chief Revenue Officer of Freshworks"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 20, 2017</p> <a href="/press-release/freshworks-acquires-joe-hukum"> <h4 class="heading-hover">Freshworks Acquires Chatbot Platform Startup, Joe Hukum</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshworks, the leading provider of cloud-based business software, today announced the acquisition of <a href="http://www.joehukum.com/">Joe Hukum</a>, a platform that enables businesses to build their own chatbots based on logical workflows. This acquisition marks Freshworks’ eighth in just under two years, as it further bolsters capabilities to strengthen its business software suite. Freshworks had earlier acquired Chatimity and Frilp, key acquisitions that are enhancing natural language programming (NLP) based Artificial Intelligence capabilities, while Joe Hukum’s decision tree based frameworks complete key capabilities to launch chatbot-powered solutions.</p> <a href="/press-release/freshworks-acquires-joe-hukum" aria-label="Continue Reading Freshworks Acquires Chatbot Platform Startup, Joe Hukum"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 11, 2017</p> <a href="/press-release/freshworks-in-forbes-2017-cloud100"> <h4 class="heading-hover">Freshworks is named to Second Annual Forbes 2017 Cloud 100 List</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/">Freshworks</a> is named to the Forbes 2017 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Freshworks will be celebrated tonight in San Francisco at The Cloud 100 Celebration, an exclusive event hosted by <a href="https://www.bvp.com/">Bessemer Venture Partners, Forbes </a> and Salesforce Ventures. The celebration is attended by the CEsentence: Os of the public cloud companies and the CEOs named to The Cloud 100 and The 20 Rising Stars lists.</p> <a href="/press-release/freshworks-in-forbes-2017-cloud100" aria-label="Continue Reading Freshworks is named to Second Annual Forbes 2017 Cloud 100 List"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 07, 2017</p> <a href="/press-release/freshdesk-is-now-freshworks"> <h4 class="heading-hover">Freshdesk Inc. Is Now Freshworks Inc.</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk announced the creation of <a href="https://www.freshworks.com/">Freshworks</a>, a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees.</p> <a href="/press-release/freshdesk-is-now-freshworks" aria-label="Continue Reading Freshdesk Inc. Is Now Freshworks Inc."> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 24, 2017</p> <a href="/press-release/freshdesk-recognized-in-gartner-2017-magic-quadrant"> <h4 class="heading-hover">Freshdesk Recognized in Gartner’s 2017 Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.</p> <a href="/press-release/freshdesk-recognized-in-gartner-2017-magic-quadrant" aria-label="Continue Reading Freshdesk Recognized in Gartner’s 2017 Magic Quadrant for CRM Customer Engagement Center"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 10, 2017</p> <a href="/press-release/freshservice-improves-service-delivery-in-western-sussex-hospital"> <h4 class="heading-hover">Western Sussex Hospitals Improves Service Delivery, Sees 200% Rise in Self-service Usage with Freshservice</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, announced that Western Sussex Hospitals has implemented cloud-based IT Service Management platform Freshservice to provide support and self-service functionality to more than 6,500 users at the Trust. Post go-live with Freshservice, Western Sussex Hospitals has seen an organisation-wide improvement in productivity thanks to increased self-service use, better IT service delivery and support processes, and greater customer satisfaction. The change in tool is also predicted to result in a significant cost saving over the next five years.</p> <a href="/press-release/freshservice-improves-service-delivery-in-western-sussex-hospital" aria-label="Continue Reading Western Sussex Hospitals Improves Service Delivery, Sees 200% Rise in Self-service Usage with Freshservice"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 28, 2017</p> <a href="/press-release/freshdesk-integrates-with-amazon-connect"> <h4 class="heading-hover">Freshdesk Announces Integration with Amazon Connect</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product.</p> <a href="/press-release/freshdesk-integrates-with-amazon-connect" aria-label="Continue Reading Freshdesk Announces Integration with Amazon Connect"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 14, 2017</p> <a href="/press-release/freshdesk-partners-with-rolo"> <h4 class="heading-hover">Freshdesk partners with ROLO to create Rolodesk</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced that they are partnering with Rolo, the most advanced contact management and communication app to create Rolodesk, a mobile-first customer support solution for startups and SMBs.</p> <a href="/press-release/freshdesk-partners-with-rolo" aria-label="Continue Reading Freshdesk partners with ROLO to create Rolodesk"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2017</p> <a href="/press-release/freshdesk-launches-customer-support-marketplace"> <h4 class="heading-hover">Freshdesk Launches Customer Support Marketplace with 100+ Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the launch of the Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. Each of our products enable businesses to hit the ground running, adding value from day one. The Marketplace is a big step in that direction which makes it beautifully simple for customers to discover and install apps and help maximize the capabilities of their helpdesk.</p> <a href="/press-release/freshdesk-launches-customer-support-marketplace" aria-label="Continue Reading Freshdesk Launches Customer Support Marketplace with 100+ Apps"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 15, 2017</p> <a href="/press-release/freshdesk-opens-data-center-in-frankfurt"> <h4 class="heading-hover">Freshdesk Opens Data Center In Frankfurt</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.</p> <a href="/press-release/freshdesk-opens-data-center-in-frankfurt" aria-label="Continue Reading Freshdesk Opens Data Center In Frankfurt"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 09, 2017</p> <a href="/press-release/freshservice-ranked-best-in-g2-crowd"> <h4 class="heading-hover">Freshservice is Ranked the Best Software for Mid-Market IT Teams, According to G2 Crowd User Reviews</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, announced today that its service desk software solution,<a href="https://www.freshworks.com/freshservice/"> Freshservice</a>, has been ranked the best software for mid-market IT teams, according to G2 Crowd user reviews. The list which includes the top 16 software products for IT teams is based on reviews from January 1, 2016, through December 31, 2016. The ranked products received a minimum of ten reviews and five responses for each of the three satisfaction-related questions – ease of use, quality of support and meets requirements. In addition to this, Freshservice has also been ranked the highest in overall usability ratings in the G2 Crowd Winter 2017 Service Desk Usability Index Report. Freshservice secured the highest score of 8.78 out of 10 for its overall usability, among the 21 service desk tools evaluated.</p> <a href="/press-release/freshservice-ranked-best-in-g2-crowd" aria-label="Continue Reading Freshservice is Ranked the Best Software for Mid-Market IT Teams, According to G2 Crowd User Reviews"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 01, 2017</p> <a href="/press-release/freshdesk-wins-2017-crm-watchlist"> <h4 class="heading-hover">Freshdesk a Winner on 2017 CRM Watchlist</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced that it has been named as a winner on the <a href='http://www.zdnet.com/article/and-the-winners-of-the-2017-crm-watchlist-are/'>2017 CRM Watchlist</a>. Freshdesk is one of four new winners to make the list, an award that measures not just company and product success but also industry impact. Those selected as winners excelled in 2016 and are expected to continue on a positive trajectory in the future.</p> <a href="/press-release/freshdesk-wins-2017-crm-watchlist" aria-label="Continue Reading Freshdesk a Winner on 2017 CRM Watchlist"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2017 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 04, 2017</p> <a href="/press-release/freshdesk-acquires-pipemonk"> <h4 class="heading-hover">Freshdesk Acquires Pipemonk to Strengthen its Integration Ecosystem</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>, the leading provider of cloud-based customer engagement software, today announced the acquisition of Pipemonk, the data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. This acquisition, Freshdesk’s seventh in the last 16 months, is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.</p> <a href="/press-release/freshdesk-acquires-pipemonk" aria-label="Continue Reading Freshdesk Acquires Pipemonk to Strengthen its Integration Ecosystem"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 04, 2016</p> <a href="/press-release/freshdesk-raises-55-million-dollars"> <h4 class="heading-hover">Freshdesk Raises $55 Million from Sequoia Capital India and Accel</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced a $55 Million Series F funding round led by new investor, Sequoia Capital India with the return of existing investor, Accel.</p> <a href="/press-release/freshdesk-raises-55-million-dollars" aria-label="Continue Reading Freshdesk Raises $55 Million from Sequoia Capital India and Accel"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 18, 2016</p> <a href="/press-release/freshdesk-acquires-chatimity"> <h4 class="heading-hover">Freshdesk acquires ex-Googler founded Chatimity to strengthen AI capabilities in chat</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Chatimity, a social chat platform that developed artificial intelligence (AI) and chatbot technology. Chatimity was built to enable user interactions and improve engagement for its three million users. The acquisition is the sixth in just over a year as Freshdesk looks to enhance product development and capabilities within the chat platform and beyond.</p> <a href="/press-release/freshdesk-acquires-chatimity" aria-label="Continue Reading Freshdesk acquires ex-Googler founded Chatimity to strengthen AI capabilities in chat"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 15, 2016</p> <a href="/press-release/freshservice-crosses-10000-customer-milestone"> <h4 class="heading-hover">Freshservice Crosses 10,000 Customer Milestone</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/'>Freshdesk</a>, the leading cloud-based customer engagement software provider, today announced that their ITSM product, <a href='https://www.freshworks.com/freshservice'>Freshservice</a> is now used by 10,000 happy customers across the globe. Freshservice has doubled its customer base in just nine months, bringing on key customers including SolarCity, Fitbit, Dollar Shave Club, AT&T and Veeva Systems.</p> <a href="/press-release/freshservice-crosses-10000-customer-milestone" aria-label="Continue Reading Freshservice Crosses 10,000 Customer Milestone"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 10, 2016</p> <a href="/press-release/freshdesk-hires-sts-prasad-from-walmartlab"> <h4 class="heading-hover">Freshdesk Hires Top Executive from @WalmartLabs to Scale Product Development</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading cloud-based customer engagement software provider, has named S.T.S. Prasad as Senior Vice President of Engineering. This appointment is the latest in a series of strategic hires by Freshdesk that strengthens the company's leadership team and positions Freshdesk for continued success. In his new role, Prasad will be responsible for accelerating technology development and overseeing infrastructure enhancements to support Freshdesk’s growing customer base and aggressive product roadmap.</p> <a href="/press-release/freshdesk-hires-sts-prasad-from-walmartlab" aria-label="Continue Reading Freshdesk Hires Top Executive from @WalmartLabs to Scale Product Development"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 27, 2016</p> <a href="/press-release/getapp-names-freshdesk-category-leader"> <h4 class="heading-hover">GetApp Names Freshdesk as a Category Leader in Top 25 Software Solutions Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper">GetApp, the largest cloud-based business applications marketplace, named <a href="https://www.freshworks.com/freshdesk/">Freshdesk</a>’s cloud-based customer service software, as a category leader in their quarterly Top 25 Software Solutions report. Freshdesk is ranked second and third respectively in the ‘Help Desk & Ticketing’ and ‘Customers Service’ categories.</p> <a href="/press-release/getapp-names-freshdesk-category-leader" aria-label="Continue Reading GetApp Names Freshdesk as a Category Leader in Top 25 Software Solutions Report"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 22, 2016</p> <a href="/press-release/freshdesk-launches-freshsales"> <h4 class="heading-hover">Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading cloud-based customer engagement software provider, today announced the launch of Freshsales, a customer relationship management (CRM) solution and sales system designed for sales reps working in high-velocity environments. These sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Freshsales is the only CRM on the market to offer all of these key capabilities with the ease of use that Freshdesk customers have come to expect.</p> <a href="/press-release/freshdesk-launches-freshsales" aria-label="Continue Reading Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 20, 2016</p> <a href="/press-release/freshdesk-partners-with-docusign"> <h4 class="heading-hover">Freshdesk Partners with DocuSign to Accelerate Contract Approvals</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®) to integrate e-Signature solutions into Freshservice, its Service Management solution, to help IT, sales, legal, and HR teams to manage contract approval processes through their existing service desk. This integration enables contract management and e-Signatures from within the service desk.</p> <a href="/press-release/freshdesk-partners-with-docusign" aria-label="Continue Reading Freshdesk Partners with DocuSign to Accelerate Contract Approvals"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2016</p> <a href="/press-release/freshdesk-opens-office-in-berlin"> <h4 class="heading-hover">Freshdesk Expands Global Presence with New Office in Berlin</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, today announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.</p> <a href="/press-release/freshdesk-opens-office-in-berlin" aria-label="Continue Reading Freshdesk Expands Global Presence with New Office in Berlin"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 10, 2016</p> <a href="/press-release/freshdesk-recognized-in-gartner-2016-magic-quadrant"> <h4 class="heading-hover">Freshdesk Recognized in Gartner’s 2016 Magic Quadrant for CRM Customer Engagement Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center. This marks the first year Freshdesk is included in the Magic Quadrant. Freshdesk is Gartner’s only new addition to the Customer Engagement Center Magic Quadrant this year.</p> <a href="/press-release/freshdesk-recognized-in-gartner-2016-magic-quadrant" aria-label="Continue Reading Freshdesk Recognized in Gartner’s 2016 Magic Quadrant for CRM Customer Engagement Center"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 05, 2016</p> <a href="/press-release/freshservice-ranks-one-in-g2-crowd"> <h4 class="heading-hover">Freshservice Ranks #1 in Customer Satisfaction in G2 Crowd's Spring 2016 Best Service Desk Software Report</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a global provider of cloud-based customer support software, announced today that its service desk software solution, Freshservice, has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Service Desk Software Grid and has been named a High Performer for its overall ease of use, quality of support, and strong market presence, among the 48 service desk tools evaluated.</p> <a href="/press-release/freshservice-ranks-one-in-g2-crowd" aria-label="Continue Reading Freshservice Ranks #1 in Customer Satisfaction in G2 Crowd's Spring 2016 Best Service Desk Software Report"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 13, 2016</p> <a href="/press-release/freshdesk-acquires-airwoot"> <h4 class="heading-hover">Freshdesk Acquires Social Customer Service Startup Airwoot to Help Brands Engage at Scale</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing cloud-based customer service software provider, announced today the acquisition of Airwoot, a startup that uses machine learning to help brands deliver high-speed customer service on social media. Airwoot is the company’s fifth acquisition in the past 12 months and aims to deepen Freshdesk’s social support capabilities.</p> <a href="/press-release/freshdesk-acquires-airwoot" aria-label="Continue Reading Freshdesk Acquires Social Customer Service Startup Airwoot to Help Brands Engage at Scale"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 14, 2016</p> <a href="/press-release/freshdesk-serves-5000-customers-in-australia"> <h4 class="heading-hover">Freshdesk Now Serves More Than 5000 Customers in Australia</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today it has surpassed 5000 customers in Australia, more than doubling its local customer base within 10 months of establishing a local office in Sydney.</p> <a href="/press-release/freshdesk-serves-5000-customers-in-australia" aria-label="Continue Reading Freshdesk Now Serves More Than 5000 Customers in Australia"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 24, 2016</p> <a href="/press-release/freshdesk-launches-hotline"> <h4 class="heading-hover">Freshdesk Launches New Product: Hotline.io, to Transform Customer Support and Engagement for Mobile-first Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, today announced the launch of Hotline.io, an in-app, real-time messaging service, to help mobile-first businesses provide the real-time support their customers require.</p> <a href="/press-release/freshdesk-launches-hotline" aria-label="Continue Reading Freshdesk Launches New Product: Hotline.io, to Transform Customer Support and Engagement for Mobile-first Businesses"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 23, 2016</p> <a href="/press-release/freshdesk-appoints-bobby-and-Arun-Mani"> <h4 class="heading-hover">Freshdesk Adds Seasoned Sales Leaders To Scale Midmarket Business</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today the appointment of two sales executives to the company. Bobby Jaffari joins as Vice President of Sales, Freshdesk North America and Arun Mani joins as Managing Director, Freshdesk Continental Europe. The company has experienced tremendous growth in the midmarket segment of its business in recent years. The new hires bring experience leading successful high-growth SaaS sales organizations and will be focused on scaling Freshdesk’s midmarket business in North America and Europe.</p> <a href="/press-release/freshdesk-appoints-bobby-and-Arun-Mani" aria-label="Continue Reading Freshdesk Adds Seasoned Sales Leaders To Scale Midmarket Business"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 22, 2016</p> <a href="/press-release/freshdesk-acquires-framebench"> <h4 class="heading-hover">Freshdesk Acquires File Collaboration Platform Framebench To Enhance Customer Support Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents. With the acquisition of Framebench, support agents can interact with their customers and internal product teams by collaborating on the same file. For example, when the customer sends a screenshot, the agent can now make quick annotations and interact with the product team and even the customer without ever leaving the ticket. Agents can use this visual communication platform in real-time while working on knowledge base articles, images or even tutorial videos.</p> <a href="/press-release/freshdesk-acquires-framebench" aria-label="Continue Reading Freshdesk Acquires File Collaboration Platform Framebench To Enhance Customer Support Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2016 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 26, 2016</p> <a href="/press-release/freshdesk-and-intuit-simplify-operations"> <h4 class="heading-hover">Freshdesk and Intuit simplify operations for SMBs</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the leading provider of SaaS customer support software, unveiled its integration with Intuit’s QuickBooks platform to bring customers’ billing and invoicing history to the forefront of each customer interaction. Support agents can now access more information about each customer from the support portal, while tracking time spent on customer tickets for billing purposes.</p> <a href="/press-release/freshdesk-and-intuit-simplify-operations" aria-label="Continue Reading Freshdesk and Intuit simplify operations for SMBs"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 16, 2015</p> <a href="/press-release/freshdesk-acquires-konotor"> <h4 class="heading-hover">Freshdesk Acquires Mobile Engagement Platform Konotor to Extend Mobile-First Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, today announced its acquisition of Konotor, a mobile first user engagement platform. The acquisition accelerates Freshdesk’s mission to deliver exceptional omnichannel customer service and comes on the heels of acquiring video chat and co-browsing platform 1CLICK and social recommendation app Frilp.</p> <a href="/press-release/freshdesk-acquires-konotor" aria-label="Continue Reading Freshdesk Acquires Mobile Engagement Platform Konotor to Extend Mobile-First Customer Support"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 08, 2015</p> <a href="/press-release/freshdesk-announces-partnership-with-redington-india"> <h4 class="heading-hover">Freshdesk Announces Partnership with Leading Supply Chain Solutions Provider Redington India</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world's leading provider of cloud based customer support software, announced today that they are partnering with Redington India for distribution of their SaaS products in view of the fast growing local demand for their software.</p> <a href="/press-release/freshdesk-announces-partnership-with-redington-india" aria-label="Continue Reading Freshdesk Announces Partnership with Leading Supply Chain Solutions Provider Redington India"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 20, 2015</p> <a href="/press-release/freshdesk-appoints-nishant-rao"> <h4 class="heading-hover">Freshdesk Hires LinkedIn India Executive as Chief Operating Officer</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the leading provider of cloud-based customer support software, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations.</p> <a href="/press-release/freshdesk-appoints-nishant-rao" aria-label="Continue Reading Freshdesk Hires LinkedIn India Executive as Chief Operating Officer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 06, 2015</p> <a href="/press-release/freshdesk-announces-aws-as-technology-partner"> <h4 class="heading-hover">Freshdesk Announces It’s "All-in" with Amazon Web Services as an Advanced Technology Partner</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today it is “all-in” with the Amazon Web Services (AWS) Cloud. As an "all-in" software provider, Freshdesk has chosen AWS as the core infrastructure platform that supports its SaaS solutions.</p> <a href="/press-release/freshdesk-announces-aws-as-technology-partner" aria-label="Continue Reading Freshdesk Announces It’s "All-in" with Amazon Web Services as an Advanced Technology Partner"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 02, 2015</p> <a href="/press-release/freshdesk-acquires-frilp"> <h4 class="heading-hover">Freshdesk Acquires Social Recommendation App to Usher in the Era of Peer-to-Peer Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Frilp, the social recommendation platform that connects users with each other and allows them to recommend products and services. With this acquisition, Freshdesk gains a peer-to-peer communication platform and recommendation engine which will enable customers to reach out to businesses and other customers</p> <a href="/press-release/freshdesk-acquires-frilp" aria-label="Continue Reading Freshdesk Acquires Social Recommendation App to Usher in the Era of Peer-to-Peer Customer Support"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 26, 2015</p> <a href="/press-release/freshdesk-announces-xero-integration"> <h4 class="heading-hover">Freshdesk Announces Xero Integration To Increase Productivity for Small Businesses</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today, Freshdesk, the leading provider of SaaS customer support software, unveiled its new integration for Xero, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.</p> <a href="/press-release/freshdesk-announces-xero-integration" aria-label="Continue Reading Freshdesk Announces Xero Integration To Increase Productivity for Small Businesses"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 18, 2015</p> <a href="/press-release/freshdesk-acquires-1click"> <h4 class="heading-hover">Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 60,000 Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading provider of SaaS customer support software, announced today the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services.</p> <a href="/press-release/freshdesk-acquires-1click" aria-label="Continue Reading Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 60,000 Customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 17, 2015</p> <a href="/press-release/freshservice-launches-box-integration"> <h4 class="heading-hover">Freshservice Launches Box Integration to Move More IT Departments to the Cloud</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.</p> <a href="/press-release/freshservice-launches-box-integration" aria-label="Continue Reading Freshservice Launches Box Integration to Move More IT Departments to the Cloud"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 20, 2015</p> <a href="/press-release/freshdesk-raises-50-million-dollars"> <h4 class="heading-hover">Freshdesk Announces $50 Million in New Financing from Tiger Global, Google Capital, Accel Partners</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading provider of SaaS customer support software, today announced a new $50 million round of financing led by Tiger Global, and joined by Accel Partners and Google Capital. The new round of funding will help the company further invest in its products and scale to meet fast-growing demand for its Freshdesk and Freshservice support platforms.</p> <a href="/press-release/freshdesk-raises-50-million-dollars" aria-label="Continue Reading Freshdesk Announces $50 Million in New Financing from Tiger Global, Google Capital, Accel Partners"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 24, 2015</p> <a href="/press-release/freshservice-rolls-out-bomgar-integration"> <h4 class="heading-hover">Freshservice rolls out Bomgar integration to give IT teams in-depth control when addressing customer concerns</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the online IT service desk software from Freshdesk, has launched its integration with Bomgar to help service desk agents troubleshoot devices quicker by allowing them to control a customer’s device directly from their desks. The new feature will help reduce the number of support interactions by facilitating clearer communication between technicians and users</p> <a href="/press-release/freshservice-rolls-out-bomgar-integration" aria-label="Continue Reading Freshservice rolls out Bomgar integration to give IT teams in-depth control when addressing customer concerns"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 24, 2015</p> <a href="/press-release/freshdesk-integrates-with-box"> <h4 class="heading-hover">Freshdesk Integrates with Box to Make Sharing Seamless between Support Teams and their Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of customer support software in the SaaS market, has announced an integration with Box to facilitate easier collaboration between customers and support teams.</p> <a href="/press-release/freshdesk-integrates-with-box" aria-label="Continue Reading Freshdesk Integrates with Box to Make Sharing Seamless between Support Teams and their Customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 21, 2015</p> <a href="/press-release/freshdesk-launches-new-social-features"> <h4 class="heading-hover">Freshdesk launches new social features to enable businesses to provide better support on-the-go</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of cloud-based customer support software, announced today the launch of new features for its mobile apps, making it easier for businesses to respond on Twitter to customer support issues. The new industry-leading features will dramatically improve how businesses interact with their customers over Twitter, an increasingly popular medium for registering support frustrations.</p> <a href="/press-release/freshdesk-launches-new-social-features" aria-label="Continue Reading Freshdesk launches new social features to enable businesses to provide better support on-the-go"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 20, 2015</p> <a href="/press-release/freshservice-launches-on-microsoft-azure"> <h4 class="heading-hover">Freshservice Launches on Microsoft Azure To Help Businesses Instantly Switch to Cloud-Based IT Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshservice/'>Freshservice</a>, the cloud based ITIL Service Desk from Freshdesk, has just launched on the Microsoft Azure Marketplace.</p> <a href="/press-release/freshservice-launches-on-microsoft-azure" aria-label="Continue Reading Freshservice Launches on Microsoft Azure To Help Businesses Instantly Switch to Cloud-Based IT Support"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2015 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 08, 2015</p> <a href="/press-release/brands-ignore-majority-of-tweets-directed-at-them"> <h4 class="heading-hover">Top Global Brands Ignore Vast Majority of Tweets Directed at Them</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Although the world’s top brands have a Twitter presence, they have a long way to go when it comes to engaging customers, according to a new report from Freshdesk, a leading provider of cloud-based customer support software. An analysis of 100 companies from Interbrand’s 2014 list of top consumer brands revealed that the world’s most prominent companies only respond to 22 percent of tweets directed at their primary Twitter handles, including messages asking for help or support.</p> <a href="/press-release/brands-ignore-majority-of-tweets-directed-at-them" aria-label="Continue Reading Top Global Brands Ignore Vast Majority of Tweets Directed at Them"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2014</p> <a href="/press-release/freshservice-integrates-with-zapier"> <h4 class="heading-hover">Freshservice Integrates with Zapier, Helps IT Admins Boost Productivity</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just announced it has integrated 300+ web services with Zapier.</p> <a href="/press-release/freshservice-integrates-with-zapier" aria-label="Continue Reading Freshservice Integrates with Zapier, Helps IT Admins Boost Productivity"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 28, 2014</p> <a href="/press-release/freshdesk-introduces-mobile-customer-support"> <h4 class="heading-hover">Freshdesk Introduces New Mobile Customer Support Features, Untethers Agents From the Call Center</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, Inc., a leading provider of cloud-based customer support software, has announced a series of new features to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.</p> <a href="/press-release/freshdesk-introduces-mobile-customer-support" aria-label="Continue Reading Freshdesk Introduces New Mobile Customer Support Features, Untethers Agents From the Call Center"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 21, 2014</p> <a href="/press-release/freshdesk-survey-on-customer-support-experience"> <h4 class="heading-hover">More than 60 Percent of Dreamforce Attendees Have Lost a Sale Due to Poor Customer Support Experience</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer support professionals attending the just completed Dreamforce 2014 Conference in San Francisco.</p> <a href="/press-release/freshdesk-survey-on-customer-support-experience" aria-label="Continue Reading More than 60 Percent of Dreamforce Attendees Have Lost a Sale Due to Poor Customer Support Experience"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 10, 2014</p> <a href="/press-release/freshdesk-reaches-30000-customer"> <h4 class="heading-hover">Freshdesk Announces Cisco as 30,000th Customer</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the world’s leading customer support software in the SaaS market, today announced it has signed up its 30,000th customer in just three years since launch: Cisco.</p> <a href="/press-release/freshdesk-reaches-30000-customer" aria-label="Continue Reading Freshdesk Announces Cisco as 30,000th Customer"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 19, 2014</p> <a href="/press-release/freshdesk-partners-with-amazon-and-google"> <h4 class="heading-hover">Freshdesk Partners With Amazon and Google To Ramp Up Distribution and Integrations</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing customer support software in the SaaS market, has announced it has joined the Amazon Web Services Advanced Technology Partner Network, and Google Enterprise’s Technology Partner Program.</p> <a href="/press-release/freshdesk-partners-with-amazon-and-google" aria-label="Continue Reading Freshdesk Partners With Amazon and Google To Ramp Up Distribution and Integrations"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 09, 2014</p> <a href="/press-release/freshdesk-launches-mobihelp-android-sdk"> <h4 class="heading-hover">Freshdesk Launches MobiHelp for Android to Power In-app Customer Support and Drive User Satisfaction</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a cloud-based customer support software that is used by more than 20,000 businesses around the world, has just released MobiHelp, a software development kit (SDK) that enables Android developers to easily add in-app feedback and support into their applications. Mobile app publishers can now integrate <a href='https://www.freshworks.com/live-chat-software/'>MobiHelp</a> into their apps to talk to users directly, boost ratings and drive in-app purchases.</p> <a href="/press-release/freshdesk-launches-mobihelp-android-sdk" aria-label="Continue Reading Freshdesk Launches MobiHelp for Android to Power In-app Customer Support and Drive User Satisfaction"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 30, 2014</p> <a href="/press-release/freshdesk-integrates-with-major-ecommerce-platforms"> <h4 class="heading-hover">Freshdesk Integrates With Major eCommerce Platforms, Helps Turn One Time Buyers into Repeat Customers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of customer support software in the SaaS market, has just announced it has tightly integrated with <a href='https://woocommerce.com/products/woocommerce-freshdesk/'>Magento</a>, <a href='https://woocommerce.com/products/woocommerce-freshdesk/'>WooCommerce</a> and Shopify.</p> <a href="/press-release/freshdesk-integrates-with-major-ecommerce-platforms" aria-label="Continue Reading Freshdesk Integrates With Major eCommerce Platforms, Helps Turn One Time Buyers into Repeat Customers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 06, 2014</p> <a href="/press-release/freshservice-launched-in-google-apps-marketplace"> <h4 class="heading-hover">Freshservice Becomes The First IT Service Desk in the New Google Apps Marketplace</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href="https://www.freshworks.com/freshservice/">Freshservice</a> today announced its availability for companies using Google Apps, making it the first cloud based service desk to launch in the new marketplace.</p> <a href="/press-release/freshservice-launched-in-google-apps-marketplace" aria-label="Continue Reading Freshservice Becomes The First IT Service Desk in the New Google Apps Marketplace"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 16, 2014</p> <a href="/press-release/freshdesk-announces-ceo-on-support"> <h4 class="heading-hover">Freshdesk Announces #CEOonSupport, An Initiative To Get CEOs Involved in Customer Support</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, a leading provider of customer support software, is launching CEO on Support - a campaign to get executives directly involved in customer support. #CEOonSupport aims to remind CEOs of the reason why they got into business in the first place: to solve people’s problems.</p> <a href="/press-release/freshdesk-announces-ceo-on-support" aria-label="Continue Reading Freshdesk Announces #CEOonSupport, An Initiative To Get CEOs Involved in Customer Support"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">April 09, 2014</p> <a href="/press-release/freshdesk-launches-ios-app"> <h4 class="heading-hover">Freshdesk Launches iOS App; Agents Can Now Support Customers from Anywhere On Their iPhones</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.</p> <a href="/press-release/freshdesk-launches-ios-app" aria-label="Continue Reading Freshdesk Launches iOS App; Agents Can Now Support Customers from Anywhere On Their iPhones"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 04, 2014</p> <a href="/press-release/freshdesk-ramps-up-us-operations"> <h4 class="heading-hover">Freshdesk Sees Strong Momentum; Ramps up U.S. Operations</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk Inc.</a>, a leading provider of customer management software, announced that it has increased its user base by five fold last year and unveiled plans to expand the company’s U.S. operations.</p> <a href="/press-release/freshdesk-ramps-up-us-operations" aria-label="Continue Reading Freshdesk Sees Strong Momentum; Ramps up U.S. Operations"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2014 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">January 21, 2014</p> <a href="/press-release/freshdesk-launches-freshservice"> <h4 class="heading-hover">Freshdesk Launches Freshservice to Take the Boring Out of IT</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk Inc., a leading provider of customer support software, today announced its entry into the IT Service Desk market, with the launch of <a href='https://www.freshworks.com/freshservice/'>Freshservice</a>, a cloud-based service desk solution for businesses to deliver awesome internal IT support.</p> <a href="/press-release/freshdesk-launches-freshservice" aria-label="Continue Reading Freshdesk Launches Freshservice to Take the Boring Out of IT"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">December 22, 2013</p> <a href="/press-release/freshdesk-launches-android-mobile-app"> <h4 class="heading-hover">Freshdesk Launches Mobile App for Android</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a>, the fastest growing customer support software in the market today, launched a new <a href='https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk'>Android mobile app</a> to help support agents world over deliver faster resolutions and create happier customers.</p> <a href="/press-release/freshdesk-launches-android-mobile-app" aria-label="Continue Reading Freshdesk Launches Mobile App for Android"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">October 30, 2013</p> <a href="/press-release/freshdesk-changes-the-definition-of-multichannel"> <h4 class="heading-hover">Freshdesk Changes the Definition of Multichannel</h4> </a> <p class="newsfeed-content ellipsis-wrapper"><a href='https://www.freshworks.com/freshdesk/'>Freshdesk</a> today announced the launch of <a href='https://www.freshworks.com/freshdesk/multichannel-support/phone-support'>Freshfone</a>, the integrated voice telephony system right inside its customer support software. Freshfone enables support teams to answer customer calls right from their workstations, forward them to other agents, and even pick up calls from their mobile phones, giving growing SMBs the ability to provide enterprise-class call centers at a fraction of the cost.</p> <a href="/press-release/freshdesk-changes-the-definition-of-multichannel" aria-label="Continue Reading Freshdesk Changes the Definition of Multichannel"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 10, 2013</p> <a href="/press-release/freshdesk-reaches-10000-customers"> <h4 class="heading-hover">Freshdesk Wins Race to 10,000 Customers to become Fastest Growing SaaS Customer Support Software</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, heralded as one of the top technology start-ups to look out for*, has reached 10,000 customers (B2B) in just 27 months from its inception, making it the fastest growing company in the customer support software space. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk was built as a SaaS (Software as a Service). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. Social media integration allowed these businesses to track and respond to all conversations about their company and product across multiple dispersed channels, be it email, chat, Facebook or Twitter. The company is backed by Accel Partners and Tiger Global Management.</p> <a href="/press-release/freshdesk-reaches-10000-customers" aria-label="Continue Reading Freshdesk Wins Race to 10,000 Customers to become Fastest Growing SaaS Customer Support Software"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">July 26, 2013</p> <a href="/press-release/buzztouch-includes-freshdesk-mobihelp"> <h4 class="heading-hover">Buzztouch Includes Freshdesk’s Mobihelp in Its Arsenal; Makes Providing Support Via Smartphones Easier</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.</p> <a href="/press-release/buzztouch-includes-freshdesk-mobihelp" aria-label="Continue Reading Buzztouch Includes Freshdesk’s Mobihelp in Its Arsenal; Makes Providing Support Via Smartphones Easier"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">June 12, 2013</p> <a href="/press-release/freshdesk-announces-freshinsights"> <h4 class="heading-hover">Freshdesk Announces FreshInsights, Its Advanced Reporting Suite; Brings Actionable Insights to Customer Support Managers</h4> </a> <p class="newsfeed-content ellipsis-wrapper">With the importance of customer support in creating word-of-mouth and managing churn steadily growing, support managers are increasingly moving from playing a purely tactical fire-fighting role, to a larger, more strategic function. It is no longer sufficient for customer support heads to simply quote numbers; they need to be able to provide intelligent insights to sales, marketing and product management.</p> <a href="/press-release/freshdesk-announces-freshinsights" aria-label="Continue Reading Freshdesk Announces FreshInsights, Its Advanced Reporting Suite; Brings Actionable Insights to Customer Support Managers"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">March 21, 2013</p> <a href="/press-release/freshdesk-launches-freshthemes"> <h4 class="heading-hover"> Freshdesk Brings Deepest Customizability to Customer Support with the Launch of FreshThemes; Allows Businesses to Make Customer Support Feel Personal Again</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, launches FreshThemes, a suite of new customization capabilities that allow companies to tailor their customer support offerings to the preferences of their customers.</p> <a href="/press-release/freshdesk-launches-freshthemes" aria-label="Continue Reading Freshdesk Brings Deepest Customizability to Customer Support with the Launch of FreshThemes; Allows Businesses to Make Customer Support Feel Personal Again"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2013 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">February 06, 2013</p> <a href="/press-release/freshdesk-goes-full-on-freemium"> <h4 class="heading-hover">Freshdesk goes Full-on Freemium; Helps Businesses Get Over "Customer Death by Email"</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, announced the launch of a new Forever Free plan for small business and startups. With hundreds of startups and SMBs already active on its platform, including promising cloud telephony upstart Plivo, and TechCrunch Disrupt winner UberConference, Freshdesk has unveiled a new pricing tier that makes it even easier for small businesses to deliver a powerful support experience.</p> <a href="/press-release/freshdesk-goes-full-on-freemium" aria-label="Continue Reading Freshdesk goes Full-on Freemium; Helps Businesses Get Over "Customer Death by Email""> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 09, 2012</p> <a href="/press-release/freshdesk-launches-mobihelp"> <h4 class="heading-hover">Freshdesk Launches MobiHelp, the Free in-app Help Desk Plugin That Enables iOS Developers to Engage with Users Right From their Apps</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing cloud-based customer support platform, announces the debut of <a href='https://www.freshworks.com/freshdesk/free-support-tools/help-desk-plugin-for-mobile-apps'>MobiHelp, a free mobile SDK for iOS developers</a>. MobiHelp is designed to solve the growing problem of poor customer support within mobile applications. With over 750,000 iOS apps for users to choose from, ease of use and the ability to give real-time feedback is often the difference between viral adoption and just deleting an app.</p> <a href="/press-release/freshdesk-launches-mobihelp" aria-label="Continue Reading Freshdesk Launches MobiHelp, the Free in-app Help Desk Plugin That Enables iOS Developers to Engage with Users Right From their Apps"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">November 02, 2012</p> <a href="/press-release/freshdesk-launches-freshplugs"> <h4 class="heading-hover">Freshdesk Launches FreshPlugs to Give Support Teams Access to Third Party Data for Smarter Customer Service</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fastest growing online customer support platform on the planet, announces the debut of FreshPlugs, allowing customer service teams to bring real-time consumer information from any third party applications right into their help desk. Freshdesk also brings screen sharing into customer support, with its integration with LogMeIn Rescue. With this integration, agents and consumers can see the same problem on screen simultaneously and in real time.</p> <a href="/press-release/freshdesk-launches-freshplugs" aria-label="Continue Reading Freshdesk Launches FreshPlugs to Give Support Teams Access to Third Party Data for Smarter Customer Service"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">September 17, 2012</p> <a href="/press-release/freshdesk-launches-freshdesk-arcade"> <h4 class="heading-hover">Freshdesk Turns Customer Support into a Fun Game with Freshdesk Arcade, its Help Desk Gamification Platform</h4> </a> <p class="newsfeed-content ellipsis-wrapper">If your work involved spending 8 hours looking through complaints and resolving issues, you’d agree that supporting customers is not the most fun thing to do…yet!</p> <a href="/press-release/freshdesk-launches-freshdesk-arcade" aria-label="Continue Reading Freshdesk Turns Customer Support into a Fun Game with Freshdesk Arcade, its Help Desk Gamification Platform"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 08, 2012</p> <a href="/press-release/freshdesk-launches-freshmobile"> <h4 class="heading-hover">Freshdesk Launches FreshMobile, the HTML5 Mobile App That Enables Every Business to Support Customers While on the Move</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Freshdesk, the fastest growing <a href='https://www.freshworks.com/freshdesk/customer-engagement/social-customer-service'>social customer service</a> platform, today brings its online help desk solution to the mobile devices of thousands of support agents through <a href='https://www.freshworks.com/freshdesk/mobile'>FreshMobile, its new HTML5 mobile app</a>. With this latest addition, Freshdesk brings the power of "customer support on the road" to growing businesses right from the web browser of their mobile devices. Now support teams across the globe can resolve tickets, manage their help desk and earn the love of customers instantaneously, and enjoy a seamless experience supporting customers through their work stations, tablets and mobile phones.</p> <a href="/press-release/freshdesk-launches-freshmobile" aria-label="Continue Reading Freshdesk Launches FreshMobile, the HTML5 Mobile App That Enables Every Business to Support Customers While on the Move"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">August 01, 2012</p> <a href="/press-release/freshdesk-integrates-with-sugarcrm-and-salesforce"> <h4 class="heading-hover">Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the growing <a href='https://www.freshworks.com/freshdesk/'>online help desk software</a>, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is <a href='https://www.freshworks.com/freshdesk/integrations/salesforce-crm-freshdesk-helpdesk'>integrating with Salesforce</a> and <a href='https://www.freshworks.com/freshdesk/integrations/sugar-crm-freshdesk-helpdesk'>SugarCRM</a>, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.</p> <a href="/press-release/freshdesk-integrates-with-sugarcrm-and-salesforce" aria-label="Continue Reading Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> <div class="2012 press-release-widget"> <div class="newsfeed-line mb-md"></div> <p class="date-place-sm">May 17, 2012</p> <a href="/press-release/freshdesk-announces-free-customer-support-software"> <h4 class="heading-hover">Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups</h4> </a> <p class="newsfeed-content ellipsis-wrapper">Today Freshdesk, the fast growing online help desk solution, announces the Freshdesk Future Fund, through which it will equip startups, sponsored by select incubators, with its cutting edge customer support solution free for three full time support agents for a whole year.</p> <a href="/press-release/freshdesk-announces-free-customer-support-software" aria-label="Continue Reading Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups"> <span class="link forward--link forward--link--label"> Continue Reading <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> </div> </div> <script type="text/javascript"> FW.onLoad('press-release', function (pressRelease) { pressRelease.init(); }); </script> </div> <div class="col-md-4 news-feed bg-color-newsfeed"> <h2>In the news</h2> <div class="newsfeed-card " aria-hidden="false" data-position="1"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 11, 2025 <ul class="date-place-sm publications-label"> <li> Reuters </li> </ul> </div> <a href="https://www.reuters.com/technology/freshworks-forecasts-annual-revenue-above-estimates-steady-software-demand-2025-02-11/">Freshworks forecasts annual revenue above estimates on steady software demand</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="2"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 10, 2025 <ul class="date-place-sm publications-label"> <li> Your Story </li> </ul> </div> <a href="https://yourstory.com/2025/01/india-engineering-talent-software-freshworks-ceo-dennis-woodside">‘India is super important for us’: Freshworks CEO on harnessing engineering talent</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="3"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 06, 2025 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/technology/freshworks-ceo-dennis-woodside-ai-adoption-saas-pricing-19535378.htm">Exclusive | AI adoption could change SaaS pricing models: Freshworks CEO</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="4"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 20, 2024 <ul class="date-place-sm publications-label"> <li> Analytics India Magazine </li> </ul> </div> <a href="https://analyticsindiamag.com/ai-origins-evolution/2025-will-be-the-year-of-ai-roi-for-indian-it-and-enterprise/">2025 will be the Year of AI ROI for Indian IT and Enterprise</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="5"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 09, 2024 <ul class="date-place-sm publications-label"> <li> Your Story </li> </ul> </div> <a href="https://yourstory.com/2024/12/freshworks-people-first-ai-service-software-priya-subramani">We’ve become a people-first AI service software to enhance customer and employee experiences: Priya Subramani of Freshworks</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="6"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 29, 2024 <ul class="date-place-sm publications-label"> <li> Business World </li> </ul> </div> <a href="https://www.businessworld.in/article/freshworks-doubling-down-on-india-plans-continued-investment-india-head-shelton-rego-540629#goog_rewarded">Freshworks Doubling Down On India; Plans Continued Investment: India Head Shelton Rego</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="7"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 21, 2024 <ul class="date-place-sm publications-label"> <li> Financial Express </li> </ul> </div> <a href="https://www.financialexpress.com/business/digital-transformation-ai-agents-coming-to-the-workplace-3670757/">AI agents coming to the workplace</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="8"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 19, 2024 <ul class="date-place-sm publications-label"> <li> Tech Zine </li> </ul> </div> <a href="https://www.techzine.eu/blogs/applications/126356/customer-service-in-2024-ai-is-not-a-silver-bullet/">Customer service in 2024: AI is not a silver bullet</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="9"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 07, 2024 <ul class="date-place-sm publications-label"> <li> Your Story </li> </ul> </div> <a href="https://yourstory.com/2024/11/freshworks-reports-22-jump-in-revenue-to-1866-mn-q3">Freshworks reports 22% jump in revenue to $186.6M in Q3</a> </div> <div class="newsfeed-card " aria-hidden="false" data-position="10"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 24, 2024 <ul class="date-place-sm publications-label"> <li> Entrepreneur </li> </ul> </div> <a href="https://www.entrepreneur.com/en-in/news-and-trends/freshworks-introduces-no-code-freddy-ai-agent-streamlining/481819" target="_blank">Freshworks Introduces No-Code Freddy AI Agent</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="11"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 24, 2024 <ul class="date-place-sm publications-label"> <li> Data Quest </li> </ul> </div> <a href="https://www.dqindia.com/interview/freshworks-parthasarathy-discusses-why-ai-agents-are-crucial-7351290" target="_blank">Freshwork's Parthasarathy Discusses Why AI Agents are Crucial</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="12"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 23, 2024 <ul class="date-place-sm publications-label"> <li> Silicon Angle </li> </ul> </div> <a href="https://siliconangle.com/2024/10/23/freddy-ai-agent-freshworks-promises-quick-deployment-autonomous-support/" target="_blank">Freddy AI Agent from Freshworks promises quick deployment and autonomous support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="13"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 23, 2024 <ul class="date-place-sm publications-label"> <li> Analytics India Magazine </li> </ul> </div> <a href="https://analyticsindiamag.com/ai-breakthroughs/saas-giant-freshworks-embraces-autonomous-force-with-freddy-ai-agent/">Saas Giant Freshworks Embraces Autonomous Force with Freddy AI Agent</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="14"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 16, 2024 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/how-big-bus-tours-uses-freshworks-and-ai-enable-proactive-customer-service">How Big Bus Tours uses Freshworks and AI to enable proactive customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="15"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 07, 2024 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/recruitment-specialist-hays-uses-freshworks-and-ai-tools-provide-proactive-support-job-candidates">Recruitment specialist Hays uses Freshworks and AI tools to provide proactive support to job candidates</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="16"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 27, 2024 <ul class="date-place-sm publications-label"> <li> AI Business </li> </ul> </div> <a href="https://aibusiness.com/responsible-ai/overcoming-the-perceived-ai-skills-gap">Overcoming the Perceived AI Skills Gap</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="17"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 20, 2024 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="http://https://economictimes.indiatimes.com/tech/technology/freshworks-appoints-shelton-rego-as-vice-president-sales/articleshow/113522158.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">Freshworks appoints Shelton Rego as vice president, sales</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="18"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 11, 2024 <ul class="date-place-sm publications-label"> <li> CIO </li> </ul> </div> <a href="https://www.cio.com/video/3516041/freshworks-optimizes-customer-service-interactions-through-genai-sentiment-analysis.html">Freshworks optimizes customer service interactions through genAI, sentiment analysis</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="19"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 03, 2024 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/technology/saas-firm-freshworks-appoints-murali-swaminathan-as-cto/articleshow/113032813.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">SaaS firm Freshworks appoints Murali Swaminathan as CTO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="20"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 28, 2024 <ul class="date-place-sm publications-label"> <li> UpTech Media </li> </ul> </div> <a href="https://uptech-media.com/harnessing-sentiment-analysis-for-personalised-interactions/">Harnessing sentiment analysis for personalised interactions</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="21"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 09, 2024 <ul class="date-place-sm publications-label"> <li> Entrepreneur India </li> </ul> </div> <a href="https://www.entrepreneur.com/en-in/technology/how-freshworks-is-transforming-customer-experience-with-ai/478273">How Freshworks Is Transforming Customer Experience with AI</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="22"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 08, 2024 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/from-legacy-to-legendary-how-the-great-software-revolution-is-supercharging-customer-engagement-and-streamlining-software/#google_vignette">From Legacy to Legendary: How the Great Software Revolution is Supercharging Customer Engagement and Streamlining Software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="23"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 02, 2024 <ul class="date-place-sm publications-label"> <li> Tech Target </li> </ul> </div> <a href="https://www.techtarget.com/searchcio/feature/GenAI-strategy-dictates-ROI-challenges-for-IT-leaders">GenAI strategy dictates ROI challenges for IT leaders</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="24"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 30, 2024 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/take-one-big-story-of-the-day/freshworks-how-the-dennis-woodsidegirish-mathrubootham-combination-might-deliver-on-its-promise/93783/1">How the Dennis Woodside-Girish Mathrubootham combination might deliver on its promise</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="25"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 25, 2024 <ul class="date-place-sm publications-label"> <li> The Times (UK) </li> </ul> </div> <a href="https://www.thetimes.com/static/ai-roi-benefits-trust-skills-gap-freshworks/">Overhyped or underused? Why AI is no longer optional</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="26"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 22, 2024 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/what-id-say-me-back-then-freshworks-mika-yamamoto-why-taking-two-thirds-pay-cut-paid-dividends">What I’d say to me back then – Freshworks’ Mika Yamamoto on why taking a two-thirds pay cut paid dividends</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="27"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 14, 2024 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/sherzododilov/2024/07/14/ai-leadership-why-ai-is-every-leaders-responsibility/">AI Leadership: Why AI Is Every Leader’s Responsibility</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="28"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 08, 2024 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/ai-fomo-reality-check-ai-adoption-freshworks-global-study">AI FOMO - a reality check on AI adoption from Freshworks global study</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="29"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 03, 2024 <ul class="date-place-sm publications-label"> <li> IT Europa </li> </ul> </div> <a href="https://iteuropa.com/news/freshworks-appoints-ian-tickle-spearhead-growth-europe">Freshworks appoints Ian Tickle to spearhead growth in Europe</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="30"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 03, 2024 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/55-indian-middle-eastern-professionals-believe-ai-can-increase-productivity-12761485.html">55% Indian, Middle Eastern professionals believe AI can increase productivity</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="31"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 27, 2024 <ul class="date-place-sm publications-label"> <li> Intelligent CIO MEA </li> </ul> </div> <a href="https://www.intelligentcio.com/me/2024/06/27/freshworks-unveils-new-data-center-in-uae-to-serve-customers-across-middle-east-and-africa/">Freshworks unveils new data center in UAE to serve customers across Middle East and Africa</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="32"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 24, 2024 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/video/one-thing-today-in-tech/freshworks-ceo-dennis-woodside-on-the-chess-game-to-a-billion-dollars-and-beyond/93456">Freshworks CEO Dennis Woodside on the chess game to a billion dollars and beyond</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="33"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 24, 2024 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/technology/optimistic-despite-short-term-bumps-freshworks-ceo-dennis-woodside/articleshow/111210875.cms">Optimistic despite short term bumps: Freshworks CEO Dennis Woodside</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="34"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 12, 2024 <ul class="date-place-sm publications-label"> <li> Channel Asia </li> </ul> </div> <a href="https://www.channelasia.tech/article/2141464/freshworks-acquires-device42-to-offer-unified-it-management-platform.html">Freshworks acquires Device42 to offer unified IT management platform</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="35"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 04, 2024 <ul class="date-place-sm publications-label"> <li> CRN Australia </li> </ul> </div> <a href="https://www.crn.com.au/news/freshworks-appoints-andrew-phillips-as-anz-head-and-vp-of-sales-608528">Freshworks appoints Andrew Phillips as ANZ head and VP of sales</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="36"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 29, 2024 <ul class="date-place-sm publications-label"> <li> Issuu </li> </ul> </div> <a href="https://issuu.com/cxoinsightme/docs/cxo-insight-may-2024/34#google_vignette">Sandie Overtveld Talks to Misleading Marketing</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="37"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 15, 2024 <ul class="date-place-sm publications-label"> <li> ET CIO South East Asia </li> </ul> </div> <a href="https://ciosea.economictimes.indiatimes.com/news/corporate/ashwin-ballal-moves-from-medallia-to-freshworks-as-cio/110132351">Ashwin Ballal moves from Medallia to Freshworks as CIO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="38"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 14, 2024 <ul class="date-place-sm publications-label"> <li> Enterprise Times </li> </ul> </div> <a href="https://www.enterprisetimes.co.uk/2024/05/14/freshworks-appoints-ashwin-ballal-as-its-new-cio/">Freshworks appoints Ashwin Ballal as its new CIO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="39"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 11, 2024 <ul class="date-place-sm publications-label"> <li> The Times Of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/after-saas-freshworks-founder-to-ride-ai-wave/articleshow/110023198.cms">After SaaS, Freshworks founder to ride AI wave</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="40"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2024 <ul class="date-place-sm publications-label"> <li> Business Today </li> </ul> </div> <a href="https://www.businesstoday.in/latest/corporate/story/freshworks-appoints-dennis-woodside-as-ceo-girish-mathrubootham-named-executive-chairman-427887-2024-05-02">Freshworks appoints Dennis Woodside as CEO, Girish Mathrubootham named executive chairman</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="41"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2024 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/technology/freshworks-reports-a-20-yoy-jump-in-revenue-to-165-million-in-q1-of-2024-net-loss-down-by-44-to-24-million-article-12712524.html">Freshworks reports a 20% YoY jump in revenue to $165 million in Q1 of 2024, net loss down by 44% to $24 million</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="42"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 17, 2024 <ul class="date-place-sm publications-label"> <li> Money FM </li> </ul> </div> <a href="https://omny.fm/shows/moneyfm-evening-show/why-it-matters-the-future-of-customer-service-thro">Why It Matters: The future of customer service through AI conversations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="43"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 05, 2024 <ul class="date-place-sm publications-label"> <li> Retailbiz </li> </ul> </div> <a href="https://www.retailbiz.com.au/topics/customer-service/striking-a-balance-between-ai-and-humans-to-excel-in-customer-service/">Striking a balance between AI and humans to excel in customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="44"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 02, 2024 <ul class="date-place-sm publications-label"> <li> CDO Trends </li> </ul> </div> <a href="https://www.cdotrends.com/story/3897/will-real-ai-please-stand">Will the Real AI Please Stand Up?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="45"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 21, 2024 <ul class="date-place-sm publications-label"> <li> UK Tech News </li> </ul> </div> <a href="https://uktechnews.co.uk/2024/03/21/porsche-ebikes-accelerates-it-efficiency-with-freshworks/">Porsche eBikes accelerates IT Efficiency with Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="46"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 13, 2024 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/the-future-of-retail-leveraging-ai-for-personalized-experiences-efficient-operations/#google_vignette">The Future of Retail: Leveraging AI for Personalized Experiences & Efficient Operations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="47"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 07, 2024 <ul class="date-place-sm publications-label"> <li> The Ken </li> </ul> </div> <a href="https://the-ken.com/podcasts/first-principles/girish-mathrubootham-of-freshworks-on-why-he-doesnt-measure-winning-by-numbers/">Girish Mathrubootham of Freshworks on why he doesn't measure 'winning' by numbers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="48"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 01, 2024 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=162850">Freshworks Packs Huge Gains for Monos</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="49"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 24, 2024 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="http://https://economictimes.indiatimes.com/tech/technology/generative-ai-making-customer-support-conversations-more-human-leading-to-wider-adoption/articleshow/107951061.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">Generative AI making customer support conversations more human, leading to wider adoption</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="50"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 22, 2024 <ul class="date-place-sm publications-label"> <li> Datamation </li> </ul> </div> <a href="https://www.datamation.com/featured/ai-companies/">100 Top AI Companies Trendsetting In 2024</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="51"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 09, 2024 <ul class="date-place-sm publications-label"> <li> Personiv </li> </ul> </div> <a href="https://www.youtube.com/watch?v=-4M3lWV4r_U">How to Lead Your Business to a Successful IPO w/ Tyler Sloat</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="52"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 07, 2024 <ul class="date-place-sm publications-label"> <li> CFO Tech Australia </li> </ul> </div> <a href="https://cfotech.com.au/story/freshworks-names-abe-smith-as-chief-of-global-field-operations">Freshworks names Abe Smith as Chief of Global Field Operations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="53"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 06, 2024 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/technology/freshworks-beats-q4-revenue-estimates-on-ai-powered-demand/articleshow/107475555.cms?from=mdr">Freshworks Q4 results: revenue up 20% to $160 million</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="54"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 01, 2024 <ul class="date-place-sm publications-label"> <li> SME Business Review </li> </ul> </div> <a href="https://smebusinessreview.com/profiles/cover/ceo-and-co-founder-girish-mathrubootham-the-freshworks">The Freshworks Story: Culture Meets Innovation</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="55"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 26, 2024 <ul class="date-place-sm publications-label"> <li> Channel Life UK </li> </ul> </div> <a href="https://channellife.co.uk/story/scotland-s-copfs-boosts-it-operations-with-freshworks-freshservice">Scotland's COPFS boosts IT operations with Freshworks' Freshservice</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="56"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 19, 2024 <ul class="date-place-sm publications-label"> <li> Dynamic Business </li> </ul> </div> <a href="https://dynamicbusiness.com/leadership-2/expert/elevate-profits-through-sales-and-customer-team-collaboration.html">Elevate profits through sales and customer team collaboration</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="57"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 18, 2024 <ul class="date-place-sm publications-label"> <li> India Today </li> </ul> </div> <a href="https://www.indiatoday.in/india-today-insight/story/creating-jobs-in-the-new-dawn-of-ai-2490422-2024-01-18">Creating jobs in the new dawn of AI</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="58"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 10, 2024 <ul class="date-place-sm publications-label"> <li> Inside BIG DATA </li> </ul> </div> <a href="https://insidebigdata.com/2024/01/10/big-data-industry-predictions-for-2024/">Big Data Industry Predictions for 2024</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="59"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 09, 2024 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/companies/freshworks/?list=best-mid-cap-companies&sh=31f4020f8a7c">Freshworks Listed as Best Mid Cap Companies</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="60"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 03, 2024 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://aithority.com/technology/enhancing-customer-and-employee-happiness-with-freshworks-ai-driven-software/">Enhancing Customer and Employee Happiness with Freshworks AI-driven software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="61"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 03, 2024 <ul class="date-place-sm publications-label"> <li> Enterprise Channels MEA </li> </ul> </div> <a href="https://issuu.com/enterprisechannelsmea/docs/ec-mea_january-2024/24">Dubai Based The Giving Movement Selects Freshworks' Products Freshdesk and Freshchat</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="62"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 25, 2023 <ul class="date-place-sm publications-label"> <li> Intelligent CIO MEA </li> </ul> </div> <a href="https://www.intelligentcio.com/me/2023/12/25/customer-success-requires-ability-to-change-gear-lane-vehicle-mid-journey/">Customer success requires ability to change gear, lane, vehicle, mid-journey</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="63"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 24, 2023 <ul class="date-place-sm publications-label"> <li> DNA India </li> </ul> </div> <a href="https://www.dnaindia.com/business/report-meet-man-who-once-borrowed-money-for-studies-now-owns-rs-95000-crore-company-not-from-iit-iim-his-business-3072503">Meet man who once borrowed money for studies, now owns Rs 95000 crore company, not from IIT, IIM, his business is</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="64"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 21, 2023 <ul class="date-place-sm publications-label"> <li> Investors Business Daily </li> </ul> </div> <a href="https://www.investors.com/research/the-new-america/frsh-stock-how-software-maker-freshworks-aimed-higher-under-new-president/">How Software Maker Freshworks Aimed Higher Under A New President</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="65"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 19, 2023 <ul class="date-place-sm publications-label"> <li> Biztech Asia </li> </ul> </div> <a href="https://www.biztech.asia/enterprise-technology-show/freshworks-unveiled-ai-transformations-and-the-call-for-customer-service-excellence/">Freshworks Unveiled: AI Transformations, and the Call for Customer Service Excellence</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="66"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 13, 2023 <ul class="date-place-sm publications-label"> <li> IT Brief Asia </li> </ul> </div> <a href="https://itbrief.asia/story/freshworks-predict-transformative-impact-of-generative-ai">Freshworks predicts transformative impact of generative AI</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="67"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 11, 2023 <ul class="date-place-sm publications-label"> <li> Market Beat </li> </ul> </div> <a href="https://www.marketbeat.com/originals/freshworks-gets-juiced-on-its-ai-customer-engagement-platform/">Freshworks gets juiced on its AI customer engagement platform</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="68"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 11, 2023 <ul class="date-place-sm publications-label"> <li> My Dubai News </li> </ul> </div> <a href="https://www.mydubainews.com/freshworks-products-support-the-giving-movements-commitment-to-exceptional-customer-service/">Freshworks products support The Giving Movement’s commitment to exceptional customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="69"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 06, 2023 <ul class="date-place-sm publications-label"> <li> CIO </li> </ul> </div> <a href="https://www.cio.com/article/1251409/how-gen-ai-is-joining-the-holiday-shopping-season.html">How gen AI is joining the holiday shopping season</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="70"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 01, 2023 <ul class="date-place-sm publications-label"> <li> Future CIO </li> </ul> </div> <a href="https://futurecio.tech/lalamove-partners-with-freshworks-to-improve-sales-efficiency/">Lalamove partners with Freshworks to improve sales efficiency </a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="71"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 28, 2023 <ul class="date-place-sm publications-label"> <li> The Times of India </li> </ul> </div> <a href="http://timesofindia.indiatimes.com/articleshow/105568507.cms?from=mdr&utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst&pcode=462">Freshworks appoints new CCMO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="72"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 24, 2023 <ul class="date-place-sm publications-label"> <li> People Matters </li> </ul> </div> <a href="https://www.peoplemattersglobal.com/article/talent-management/innovate-retain-thrive-freshworks-simon-ma-39548">Innovate, retain, thrive: Freshworks' Simon Ma</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="73"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 24, 2023 <ul class="date-place-sm publications-label"> <li> CFO Tech Asia </li> </ul> </div> <a href="https://cfotech.asia/story/lalamove-boosts-sales-and-customer-engagement-with-freshworks-tools">Lalamove boosts sales and customer engagement with Freshworks tools</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="74"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 17, 2023 <ul class="date-place-sm publications-label"> <li> Semafor Technology </li> </ul> </div> <a href="https://www.semafor.com/newsletter/11/17/2023/how-ai-will-upend-the-customer-service-industry">How AI will Upend the Customer Service Industry</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="75"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 16, 2023 <ul class="date-place-sm publications-label"> <li> CIO Dive </li> </ul> </div> <a href="https://www.ciodive.com/news/generative-AI-work-CIO-tech-leader-use-case/699973/">5 tech execs share how they use generative AI at work</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="76"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 16, 2023 <ul class="date-place-sm publications-label"> <li> Data Storage ASEAN </li> </ul> </div> <a href="https://www.datastorageasean.com/expert-opinions-opinion-byline/7-best-practices-optimise-cloud-spending">7 Best Practices to Optimise Cloud Spending</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="77"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 10, 2023 <ul class="date-place-sm publications-label"> <li> The Times of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/startups/trend-tracking/an-incredibly-rewarding-experience-at-freshworks/articleshow/105116842.cms?from=mdr">An incredibly rewarding experience at freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="78"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 09, 2023 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://www.computerweekly.com/news/366558832/How-Village-Roadshow-modernised-ITSM-with-cloud">How Village Roadshow modernised ITSM with cloud</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="79"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 01, 2023 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/earnings/freshworks-sets-sights-on-1-billion-in-revenue-by-2026-18206231.htm">Freshworks sets sights on $1 billion in revenue by 2026</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="80"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2023 <ul class="date-place-sm publications-label"> <li> CNBC </li> </ul> </div> <a href="https://www.cnbc.com/video/2023/10/31/freshworks-stands-to-gain-from-more-automation-says-ceo-girish-mathrubootham.html">Freshworks stands to gain from more automation, says CEO Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="81"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 30, 2023 <ul class="date-place-sm publications-label"> <li> Frontier Enterprise </li> </ul> </div> <a href="https://www.frontier-enterprise.com/bitkub-picks-freshworks-to-boost-employee-customer-support/">Bitkub picks Freshworks to boost employee, customer support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="82"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 23, 2023 <ul class="date-place-sm publications-label"> <li> Silicon Angle </li> </ul> </div> <a href="https://siliconangle.com/2023/10/23/enterprise-software-developers-prepare-generative-ais-productivity-revolution/">Enterprise software developers prepare for generative AI’s ‘productivity revolution’</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="83"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 18, 2023 <ul class="date-place-sm publications-label"> <li> IT News </li> </ul> </div> <a href="https://www.itnews.com.au/news/village-roadshow-swaps-out-its-internal-it-support-platform-601315?utm_source=feed&utm_medium=rss&utm_campaign=iTnews+">Village Roadshow swaps out its internal IT support platform</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="84"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 17, 2023 <ul class="date-place-sm publications-label"> <li> Tech Zine </li> </ul> </div> <a href="https://www.techzine.eu/blogs/applications/112275/freshworks-remains-flexible-and-accessible-even-with-ai/">Freshworks remains flexible and accessible, even with AI</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="85"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 16, 2023 <ul class="date-place-sm publications-label"> <li> TechitUp Middle East </li> </ul> </div> <a href="https://techitupme.com/5-truths-that-are-shaping-the-great-software-reset/">5 Truths that are Shaping the Great Software Reset</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="86"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 11, 2023 <ul class="date-place-sm publications-label"> <li> ITBrief Asia </li> </ul> </div> <a href="https://itbrief.asia/story/bitkub-exchange-selects-freshworks-to-boost-customer-support">Bitkub Exchange selects Freshworks to boost customer support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="87"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 05, 2023 <ul class="date-place-sm publications-label"> <li> Market Watch </li> </ul> </div> <a href="https://www.marketwatch.com/guides/business/best-crm-for-small-business/">7 Best CRMs for Small Business (2023)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="88"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 04, 2023 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/forbestechcouncil/2023/10/04/work-backward-to-move-forward-how-the-right-tech-can-improve-experiences-and-keep-your-budget-on-track/?sh=7e795b683d2c">'Work Backward To Move Forward': How The Right Tech Can Improve Experiences And Keep Your Budget On Track</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="89"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 03, 2023 <ul class="date-place-sm publications-label"> <li> IT Brief </li> </ul> </div> <a href="https://itbrief.co.nz/story/freshworks-customers-boost-experience-with-microsoft-teams">Freshworks customers boost experience with Microsoft Teams</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="90"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 02, 2023 <ul class="date-place-sm publications-label"> <li> Digitilisation World </li> </ul> </div> <a href="https://digitalisationworld.com/blogs/57665/augmenting-yourself-with-ai-customer-service-redefined">Augmenting yourself with AI: Customer Service Redefined</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="91"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 01, 2023 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/dont-dm-the-ceo-six-support-agent-solutions-to-make-unhappy-customers-happy/">Don’t DM the CEO: Six Support Agent Solutions to Make Unhappy Customers Happy</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="92"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 27, 2023 <ul class="date-place-sm publications-label"> <li> CIO DIVE </li> </ul> </div> <a href="https://www.ciodive.com/news/IT-leadership-AI-adoption/694834/">IT leaders all in on AI for their daily work: report</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="93"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 18, 2023 <ul class="date-place-sm publications-label"> <li> Frontier Enterprise </li> </ul> </div> <a href="https://www.frontier-enterprise.com/invisible-apps-and-the-magic-of-optimised-employee-experience/">Invisible apps and the magic of optimised employee experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="94"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 09, 2023 <ul class="date-place-sm publications-label"> <li> The Times of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/city/chennai/freshworks-eyes-1-bn-revenue-in-2026/articleshow/103523397.cms?from=mdr">Freshworks eyes $1 bn revenue in 2026</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="95"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2023 <ul class="date-place-sm publications-label"> <li> Entrepreneur India </li> </ul> </div> <a href="https://www.entrepreneur.com/en-in/growth-strategies/life-and-work-in-start-ups-how-to-get-it-right/458469">Life and Work in Start-Ups: How to Get it Right</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="96"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 29, 2023 <ul class="date-place-sm publications-label"> <li> Zawya </li> </ul> </div> <a href="https://www.zawya.com/en/press-release/companies-news/commercial-bank-of-dubai-implements-freshworks-to-digitize-and-enhance-customer-service-vsssoh9u">Commercial Bank of Dubai implements Freshworks to digitize and enhance customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="97"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 29, 2023 <ul class="date-place-sm publications-label"> <li> People Matters </li> </ul> </div> <a href="https://www.peoplemattersglobal.com/news/appointments/freshworks-appoints-johanna-jackman-as-chief-people-officer-38852">Freshworks appoints Johanna Jackman as chief people officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="98"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 21, 2023 <ul class="date-place-sm publications-label"> <li> Future CIO </li> </ul> </div> <a href="https://futurecio.tech/ai-making-the-promise-a-reality/">AI: Making the promise a reality</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="99"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 17, 2023 <ul class="date-place-sm publications-label"> <li> CIO World Asia </li> </ul> </div> <a href="https://cioworldasia.com/2023/08/17/customized-digi-tac-endorsed-crm-solution-for-singaporean-businesses-by-freshworks-and-truvisor/">CUSTOMIZED DIGI-TAC-ENDORSED CRM SOLUTION FOR SINGAPOREAN BUSINESSES BY FRESHWORKS AND TRUVISOR</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="100"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 16, 2023 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="http://Freshworks and the age of efficiency for India's SaaS sector">Freshworks and the age of efficiency for India's SaaS sector</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="101"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 03, 2023 <ul class="date-place-sm publications-label"> <li> Tech Circle </li> </ul> </div> <a href="https://www.techcircle.in/2023/08/03/freshworks-taps-gen-ai-space-launches-new-customer-service-suite">Freshworks taps gen AI space, launches new Freshdesk Omni</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="102"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 03, 2023 <ul class="date-place-sm publications-label"> <li> Silicon Angle </li> </ul> </div> <a href="https://siliconangle.com/2023/08/01/freshworks-grows-revenue-cuts-losses-stock-rises-sharply/">Freshworks grows its revenue, cuts its losses, and its stock rises sharply</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="103"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 02, 2023 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/announcements/freshworks-q2-revenue-up-19-yoy-to-145-million-expects-full-year-operating-profit-of-28-million-11076961.html">Freshworks’ Q2 revenue up 19% YoY to $145 million, expects full-year operating profit of $28 million</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="104"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2023 <ul class="date-place-sm publications-label"> <li> Zawya </li> </ul> </div> <a href="https://www.zawya.com/en/press-release/companies-news/freshworks-ai-powered-software-helps-styli-landmark-groups-fashion-brand-reach-a-new-level-of-customer-loyalty-rivgpftg">Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="105"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 24, 2023 <ul class="date-place-sm publications-label"> <li> CDO Trends </li> </ul> </div> <a href="https://www.cdotrends.com/story/18295/redefining-it-support-big-food-companies">Redefining IT Support for Big Food Companies</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="106"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 17, 2023 <ul class="date-place-sm publications-label"> <li> CIO Dive </li> </ul> </div> <a href="https://www.ciodive.com/news/IT-service-desk-customer-experience-self-service-AI/687802/">IT customer service transitions make or break CX</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="107"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 12, 2023 <ul class="date-place-sm publications-label"> <li> Gulf News </li> </ul> </div> <a href="https://gulfnews.com/technology/trends/small-and-mid-sized-retailers-should-tap-chatbots-to-pitch-in-on-make-or-break-sales-days-1.96914535">Small and mid-sized retailers should tap chatbots to pitch in on make-or-break sales days</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="108"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 27, 2023 <ul class="date-place-sm publications-label"> <li> Entrepreneur </li> </ul> </div> <a href="https://www.entrepreneur.com/leadership/how-to-harness-the-power-of-acceptance-for-success/453977">How to Harness the Power of Acceptance for Business Growth</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="109"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 21, 2023 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/announcements/freshworks-taps-generative-ai-wave-launches-freddy-copilot-for-developers-10831861.html">Freshworks Taps Generative AI Wave, Launches Freddy AI Copilot for Developers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="110"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 21, 2023 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks%C2%A0Launches-Freddy-Self-Service-Freddy-Copilot-and-Freddy-Insights-159284.aspx">Freshworks Launches Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="111"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 16, 2023 <ul class="date-place-sm publications-label"> <li> ITNews Asia </li> </ul> </div> <a href="https://www.itnews.asia/news/philippines-cdo-foodsphere-taps-freshworks-to-automate-it-services-596949">Philippines' CDO Foodsphere taps Freshworks to automate IT services</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="112"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 15, 2023 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://www.bloomberg.com/news/videos/2023-06-15/freshworks-ceo-ai-will-be-great-opportunity-for-india-video">Freshworks CEO: AI Will Be Great Opportunity for India</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="113"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 07, 2023 <ul class="date-place-sm publications-label"> <li> Business Today </li> </ul> </div> <a href="https://www.businesstoday.com.my/2023/06/07/why-exceptional-customer-service-requires-both-humans-and-bots-to-unite-forces/">Why exceptional customer service requires both humans and bots to unite forces</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="114"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 01, 2023 <ul class="date-place-sm publications-label"> <li> Middle East Economy </li> </ul> </div> <a href="https://economymiddleeast.com/news/autogpts-ability-to-think-like-us-and-for-us-sparks-concern/">AutoGPT’s ability to think like us – and for us – sparks concern</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="115"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 01, 2023 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/leadership/we-have-the-potential-to-nurture-champions-girish-mathrubootham/85303/1">We have the potential to nurture champions: Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="116"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 25, 2023 <ul class="date-place-sm publications-label"> <li> TechRadar Pro </li> </ul> </div> <a href="https://www.techradar.com/features/why-hiring-the-right-people-can-help-your-business-navigate-the-tricky-technology-challenges-of-today">Why hiring the right people can help your business navigate the tricky technology challenges of today</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="117"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 24, 2023 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-president-dennis-woodside-maturing-go-market-strategy-deliver-global-basis">Freshworks President Dennis Woodside - maturing the go-to-market strategy to deliver on a global basis</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="118"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 12, 2023 <ul class="date-place-sm publications-label"> <li> ET HR World </li> </ul> </div> <a href="https://hrme.economictimes.indiatimes.com/news/industry/uae-employees-demand-better-support-from-it-teams-despite-service-levels-beating-global-benchmarks-freshworks-report/100169479">UAE employees demand better support from IT teams despite service levels beating</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="119"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2023 <ul class="date-place-sm publications-label"> <li> Asia Business Outlook </li> </ul> </div> <a href="https://www.asiabusinessoutlook.com/industry-experts/finding-a-downtoearth-approach-to-ai-chatbots-nwid-3206.html">Finding A Down-To-Earth Approach To AI Chatbots</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="120"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 28, 2023 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/announcements/signing-up-more-public-sector-customers-in-india-to-be-key-focus-area-this-year-freshworks-karthik-rajaram-10495061.html">Signing up more public sector customers in India to be key focus area this year: Freshworks' Karthik Rajaram</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="121"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 19, 2023 <ul class="date-place-sm publications-label"> <li> Fortune </li> </ul> </div> <a href="https://fortune.com/videos/watch/freshworks-ceo%3A-%E2%80%9Cwhile-many-build-software-for-the-fortune-500%2C-we-build-it-for-the-fortune-5-million%E2%80%9D/b8df6fdb-f66f-4d9b-a05f-f361401c70fe">Freshworks CEO: “While many build software for the Fortune 500, we build it for the Fortune 5 million”</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="122"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 17, 2023 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/when-cx-becomes-taxing-how-the-irs-can-level-up-customer-service/">When CX Becomes Taxing: How the IRS Can Level Up Customer Service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="123"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 10, 2023 <ul class="date-place-sm publications-label"> <li> TECHWIRE ASIA </li> </ul> </div> <a href="https://techwireasia.com/2023/04/the-incredible-use-of-generative-ai-weve-seen-so-far-other-than-google-and-microsoft/">The incredible use of generative AI we’ve seen so far other than Google and Microsoft</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="124"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 30, 2023 <ul class="date-place-sm publications-label"> <li> Khaleej Times </li> </ul> </div> <a href="https://www.khaleejtimes.com/business/tech/ai-can-improve-lives-of-both-customers-and-employees-says-newly-appointed-senior-vice-president-a">'AI can improve lives of both customers and employees', says newly appointed senior vice-president at Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="125"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 29, 2023 <ul class="date-place-sm publications-label"> <li> Apple Podcasts </li> </ul> </div> <a href="https://podcasts.apple.com/ph/podcast/freshworks-hyper-growth-journey-from-0-to-ipo-with/id1595806788?i=1000601227185">Freshworks’ Hyper Growth Journey From 0 to IPO with Stacey Epstein</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="126"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 21, 2023 <ul class="date-place-sm publications-label"> <li> Asia One </li> </ul> </div> <a href="https://www.asiaone.com/business/koinworks-levels-customer-support-using-freshworks-solutions-resulting-higher-csat-scores">KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="127"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 16, 2023 <ul class="date-place-sm publications-label"> <li> Fashion Network </li> </ul> </div> <a href="https://in.fashionnetwork.com/news/Purplle-ameliorates-customer-experience-with-freshworks,1496885.html">Purplle ameliorates customer experience with Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="128"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 10, 2023 <ul class="date-place-sm publications-label"> <li> Tech Brew </li> </ul> </div> <a href="https://www.emergingtechbrew.com/stories/2023/03/09/coworking-with-paddy-rathinam">Coworking with Paddy Rathinam</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="129"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 07, 2023 <ul class="date-place-sm publications-label"> <li> Martech vibe </li> </ul> </div> <a href="https://martechvibe.com/martech/how-dunzo-responds-to-customer-queries-at-scale/">How Dunzo Responds to Customer Queries at Scale</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="130"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 03, 2023 <ul class="date-place-sm publications-label"> <li> Semafor Technology </li> </ul> </div> <a href="https://www.semafor.com/newsletter/03/03/2023/the-workers-in-china-influencing-ai-like-chatgpt">One Good Text - Scaling a business and capitalizing on AI momentum </a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="131"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 28, 2023 <ul class="date-place-sm publications-label"> <li> Retailbiz </li> </ul> </div> <a href="https://www.retailbiz.com.au/online-retailing/the-growth-of-ai-chatbots-and-what-the-future-holds/">The growth of AI chatbots and what the future holds</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="132"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 20, 2023 <ul class="date-place-sm publications-label"> <li> People Matters </li> </ul> </div> <a href="https://www.peoplematters.in/news/appointments/freshworks-hires-sandie-overtveld-as-senior-vice-president-for-apj-mea-36965">Freshworks hires Sandie Overtveld as Senior Vice President for APJ & MEA</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="133"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 17, 2023 <ul class="date-place-sm publications-label"> <li> CRN India </li> </ul> </div> <a href="https://www.crn.in/news/freshworks-software-enables-digital-transformation-for-indian-public-sector/">Freshworks Software enables digital transformation for Indian public sector</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="134"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 14, 2023 <ul class="date-place-sm publications-label"> <li> Bloomberg BQ Prime </li> </ul> </div> <a href="https://www.bqprime.com/business/freshworks-inks-strategic-pact-with-sonata-software">Freshworks Inks Strategic Pact With Sonata Software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="135"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 11, 2023 <ul class="date-place-sm publications-label"> <li> Fortt Knox </li> </ul> </div> <a href="https://www.youtube.com/watch?v=SdJX_RZS-gQ">Girish Mathrubootham, Freshworks CEO: A Fortt Knox Update</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="136"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 08, 2023 <ul class="date-place-sm publications-label"> <li> Your Story </li> </ul> </div> <a href="https://yourstory.com/2023/02/freshworks-hopes-to-become-profitable-q4-2023">Freshworks' next big milestone: operational profitability by year's end</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="137"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 07, 2023 <ul class="date-place-sm publications-label"> <li> Silicon Angle </li> </ul> </div> <a href="https://siliconangle.com/2023/02/07/freshworks-delivers-another-solid-earnings-revenue-beat/">Freshworks delivers another solid earnings and revenue beat</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="138"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 06, 2023 <ul class="date-place-sm publications-label"> <li> Enterprise Times </li> </ul> </div> <a href="https://www.enterprisetimes.co.uk/2023/02/06/freshworks-extends-meta-partnership-and-delivers-customer-success/">Freshworks extends Meta partnership and delivers customer success</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="139"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 26, 2023 <ul class="date-place-sm publications-label"> <li> Tech Collective </li> </ul> </div> <a href="https://techcollectivesea.com/2023/01/26/companies-interact-with-customers/">How 2023 will transform the way companies interact with customers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="140"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 20, 2023 <ul class="date-place-sm publications-label"> <li> KrASIA </li> </ul> </div> <a href="https://kr-asia.com/chatbot-conversations-of-the-future-qa-with-simon-ma-freshworks-director-and-regional-manager-for-asean">Chatbot conversations of the future: Q&A with Simon Ma, Freshworks Director and Regional Manager for ASEAN</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="141"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 18, 2023 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-Insights/Insight/A-Look-Ahead-at-CRM-in-2023-156719.aspx">A Look Ahead at CRM in 2023</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="142"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 16, 2023 <ul class="date-place-sm publications-label"> <li> Intelligent CIO North America </li> </ul> </div> <a href="https://www.intelligentcio.com/north-america/2023/01/16/chatgpt-and-its-impact-on-the-business-landscape/">ChatGPT and its impact on the business landscape</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="143"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 13, 2023 <ul class="date-place-sm publications-label"> <li> Whitlock IS </li> </ul> </div> <a href="https://whitlockis.com/whitlockis-and-freshworks-inc-partner-to-bring-delightful-it-service-management-experience-to-businesses-in-north-america/">WhitlockIS and Freshworks Inc. partner to bring delightful IT Service Management experience to businesses in North America</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="144"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 09, 2023 <ul class="date-place-sm publications-label"> <li> VM Blog.com </li> </ul> </div> <a href="https://vmblog.com/archive/2023/01/09/freshworks-2023-predictions-enterprise-2023-resolutions-to-stay-on-steady-ground-amid-market-uncertainty.aspx#.Y8ZAknZByMB">Freshworks 2023 Predictions: Enterprise 2023 Resolutions To Stay On Steady Ground Amid Market Uncertainty</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="145"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 08, 2023 <ul class="date-place-sm publications-label"> <li> The Hindu </li> </ul> </div> <a href="https://www.thehindu.com/news/cities/chennai/over-20000-participate-in-freshworks-chennai-marathon-2023/article66353696.ece">Over 20,000 participate in Freshworks Chennai Marathon 2023</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="146"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 06, 2023 <ul class="date-place-sm publications-label"> <li> CMOTech Asia </li> </ul> </div> <a href="https://cmotech.asia/story/supara-uses-freshworks-for-customer-support-to-aid-ecommerce">Supara uses Freshworks for customer support to aid eCommerce</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="147"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 03, 2023 <ul class="date-place-sm publications-label"> <li> CIODive </li> </ul> </div> <a href="https://www.ciodive.com/news/CIO-predictions-technology-2023/639388/">6 CIOs share their 2023 IT predictions</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="148"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 02, 2023 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://me.magazine.intelligentcio.com/mag/0236403001671638127/p34">Freshworks Prasad Ramakrishnan Talks About IT Spends</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="149"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 21, 2022 <ul class="date-place-sm publications-label"> <li> e27 </li> </ul> </div> <a href="https://e27.co/how-to-adopt-the-right-customer-engagement-model-to-delight-your-customers-20221218/">How to adopt the right engagement model to delight your customers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="150"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 21, 2022 <ul class="date-place-sm publications-label"> <li> Enterprise ITWORLD MEA </li> </ul> </div> <a href="https://enterpriseitworldmea.com/freshworks-made-advancements-in-its-ex-product-line-in-2022/">Freshworks Made Advancements in its EX Product Line in 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="151"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 20, 2022 <ul class="date-place-sm publications-label"> <li> ti inside </li> </ul> </div> <a href="https://tiinside.com.br/20/12/2022/rede-de-supermercados-aumenta-produtividade-ao-automatizar-gestao-de-demandas-dos-colaboradores/">Supermarket chain increases productivity by automating employee demand management</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="152"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 16, 2022 <ul class="date-place-sm publications-label"> <li> My Customer </li> </ul> </div> <a href="https://www.mycustomer.com/marketing/strategy/professional-predictions-what-will-cx-look-like-in-2023">Professional predictions: What will CX look like in 2023?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="153"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 15, 2022 <ul class="date-place-sm publications-label"> <li> Martech Asia </li> </ul> </div> <a href="https://martechasia.net/perspectives/building-fruitful-conversations-and-customer-engagements-with-real-time-chat/">Building fruitful conversations and customer engagements with real-time chat</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="154"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 07, 2022 <ul class="date-place-sm publications-label"> <li> ADPT </li> </ul> </div> <a href="https://www.adpt.news/2022/12/07/fashion-retailer-supara-uses-freshworks-software-to-convert-tickets-to-encourage-customers-have-higher-e-commerce-sales/">Fashion retailer Supara uses Freshworks software to convert tickets to encourage customers to drive higher e-commerce sales. </a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="155"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 01, 2022 <ul class="date-place-sm publications-label"> <li> Techvisor </li> </ul> </div> <a href="https://www.techvisor.nl/Artikelen/9618/freshworks-benoemt-jason-loomis-tot-chief-information-security-officer">Freshworks announces Jason Loomis as CISO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="156"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 30, 2022 <ul class="date-place-sm publications-label"> <li> Asia One </li> </ul> </div> <a href="https://www.asiaone.com/business/freshworks-welcomes-jason-loomis-chief-information-security-officer">Freshworks Welcomes Jason Loomis as Chief Information Security Officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="157"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 30, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/audio/forbes-india-daily-tech-conver-sation/mahindra-groups-rucha-nanavati-and-karthik-rajaram-at-freshworks-on-modern-employee-experience/81611">Mahindra Group's Rucha Nanavati and Karthik Rajaram at Freshworks on modern employee experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="158"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 26, 2022 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://www.youtube.com/watch?v=s6f5s7C6ewg">Women In Leadership Role, Women-Led Startups & Funding | Future Female Forward</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="159"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 23, 2022 <ul class="date-place-sm publications-label"> <li> Venture Beat </li> </ul> </div> <a href="https://venturebeat.com/ai/freshworks-freshens-cx-crm-offerings-new-conversational-ai-features/">Freshworks shines up CX and CRM offerings with new conversational AI features</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="160"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 17, 2022 <ul class="date-place-sm publications-label"> <li> Raconteur </li> </ul> </div> <a href="https://www.raconteur.net/future-of-work/what-do-gen-y-and-z-really-want-from-work/">What do Gen Y and Z really want from work?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="161"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 17, 2022 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/turning-minutes-into-seconds-what-to-expect-in-cx-in-2023-and-beyond/">Turning Minutes into Seconds: What to Expect in CX in 2023 and Beyond</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="162"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 15, 2022 <ul class="date-place-sm publications-label"> <li> Martech vibe </li> </ul> </div> <a href="https://martechvibe.com/interviews/hold-your-saas-vendor-accountable-with-short-contracts/">Hold Your SaaS Vendor Accountable With Short Contracts</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="163"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 15, 2022 <ul class="date-place-sm publications-label"> <li> Dynamic Business </li> </ul> </div> <a href="https://dynamicbusiness.com/featured/tech-tuesday/tech-tuesday-the-top-19-ai-tools-for-your-business-needs.html">Tech Tuesday: The top 19 AI tools for your business needs</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="164"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 10, 2022 <ul class="date-place-sm publications-label"> <li> CFO Tech Asia </li> </ul> </div> <a href="https://cfotech.asia/story/freshworks-launches-collection-of-updates-powered-by-ai">Freshworks launches collection of updates powered by AI</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="165"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 02, 2022 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/market/stocks/freshworks-posts-37-percent-revenue-growth-in-september-quarter-trims-losses-15071901.htm">Freshworks posts 37 percent revenue growth in September quarter trims losses</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="166"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 02, 2022 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-turns-strong-q3-new-president-dennis-woodside-outlines-growth-plan">Freshworks turns in strong Q3 as new President Dennis Woodside outlines the growth plan</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="167"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 01, 2022 <ul class="date-place-sm publications-label"> <li> Data Storage ASEAN </li> </ul> </div> <a href="https://datastorageasean.com/news-press-releases/freshworks-transforms-freshservice-demand-opportunity-new-product-multi">Freshworks Transforms Freshservice Demand into an Opportunity for a New Product with Multi-Department Service Desk</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="168"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 01, 2022 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks-Unveils-Its-Fall-22-Product-Release-155689.aspx">Freshworks Unveils Its Fall '22 Product Release</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="169"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2022 <ul class="date-place-sm publications-label"> <li> IT Wire </li> </ul> </div> <a href="https://itwire.com/guest-articles/company-news/freshworks-launches-%E2%80%9Cfreshservice-for-business-teams%E2%80%9D-to-securely-provide-uninterrupted-service-delivery-with-each-department.html">Freshworks launches “Freshservice for Business Teams” to securely provide uninterrupted service delivery with each department</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="170"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2022 <ul class="date-place-sm publications-label"> <li> VARONLINE.COM </li> </ul> </div> <a href="https://varonline.com/wp-content/uploads/2022/10/FHH.jpg" rel="prettyPhoto">Making things simple across the helpdesk</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="171"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2022 <ul class="date-place-sm publications-label"> <li> VARONLINE.COM </li> </ul> </div> <a href="https://varonline.com/wp-content/uploads/2022/10/FHH.jpg" rel="prettyPhoto">Making things simple across the helpdesk</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="172"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 18, 2022 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://www.bloomberg.com/news/articles/2022-10-18/tech-fatigue-has-employees-zooming-in-and-zoning-out?sref=QnKyEnuc">Software Sprawl: Workers Flit Between Apps 1,200 Times a Day</a> </div> <div class="newsfeed-card hide" 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Epstein</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="178"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 11, 2022 <ul class="date-place-sm publications-label"> <li> Martech Cube </li> </ul> </div> <a href="https://www.martechcube.com/yulu-bikes-invests-in-customer-support-with-freshworks-software/">Yulu Bikes Invests in Customer Support with Freshworks Software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="179"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 04, 2022 <ul class="date-place-sm publications-label"> <li> Customer Think </li> </ul> </div> <a href="https://customerthink.com/four-ways-to-cut-the-clutter-and-revamp-your-data-for-cx/">Four Ways to Cut the Clutter and Revamp Your Data for CX</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="180"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 04, 2022 <ul 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Today.In </li> </ul> </div> <a href="https://www.businesstoday.in/latest/corporate/story/think-youre-productive-at-work-your-manager-doesnt-think-so-heres-why-348560-2022-09-29">Think you’re productive at work? Your manager doesn’t think so. Here's why?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="183"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 28, 2022 <ul class="date-place-sm publications-label"> <li> CIO </li> </ul> </div> <a href="https://www.cio.com/article/408213/it-enters-the-era-of-intelligent-automation.html">IT enters the era of intelligent automation</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="184"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 28, 2022 <ul class="date-place-sm publications-label"> <li> Arabian Reseller </li> </ul> </div> <a href="https://arabianreseller.com/2022/09/28/gitex-global-2022-freshworks-to-showcase-how-democratisation-of-it-can-unlock-the-power-of-innovation/">GITEX Global 2022: Freshworks to Showcase How Democratisation of IT Can Unlock the Power of Innovation</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="185"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 27, 2022 <ul class="date-place-sm publications-label"> <li> Financial Express </li> </ul> </div> <a href="https://www.financialexpress.com/industry/technology/how-freshworks-provides-d2c-brands-right-tools-for-delightful-customer-experience/2692993/">How Freshworks provides D2C brands right tools for delightful customer experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="186"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 21, 2022 <ul class="date-place-sm publications-label"> <li> Martech vibe </li> </ul> </div> <a href="https://martechvibe.com/news/bitoasis-adopts-freshworks-software-support/">BitOasis Adopts Freshworks Software Support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="187"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 20, 2022 <ul class="date-place-sm publications-label"> <li> IT Wire </li> </ul> </div> <a href="https://itwire.com/guest-articles/guest-opinion/why-does-the-public-sector-struggle-so-much-with-it-202209200556.html">Why does the public sector struggle so much with IT</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="188"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 16, 2022 <ul class="date-place-sm publications-label"> <li> Inc42 </li> </ul> </div> <a href="https://inc42.com/buzz/rise-of-third-party-messaging-apps-is-one-of-the-biggest-tech-shifts-for-d2c-brands-girish-mathrubootham/">Rise Of Third Party Messaging Apps Is One Of The Biggest Tech Shifts For D2C Brands: Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="189"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 14, 2022 <ul class="date-place-sm publications-label"> <li> Technology Decisions </li> </ul> </div> <a href="https://www.technologydecisions.com.au/content/it-management/news/streamlining-it-service-management-772648258">Streamlining IT service management</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="190"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 12, 2022 <ul class="date-place-sm publications-label"> <li> TECHWIRE ASIA </li> </ul> </div> <a href="https://techwireasia.com/2022/09/do-chatbots-have-a-role-to-play-in-the-metaverse/">Do chatbots have a role to play in the metaverse?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="191"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 08, 2022 <ul class="date-place-sm publications-label"> <li> Enterprise Times </li> </ul> </div> <a href="https://www.enterprisetimes.co.uk/2022/09/08/freshdesk-is-driving-customer-service-at-thomas-cooks/">Freshdesk is driving customer service at Thomas Cooks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="192"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 31, 2022 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/startups/freshworks-appoints-dennis-woodside-as-president/articleshow/93908848.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">Freshworks appoints Dennis Woodside as president</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="193"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 31, 2022 <ul class="date-place-sm publications-label"> <li> SF Business Times </li> </ul> </div> <a href="https://www.bizjournals.com/sanfrancisco/news/2022/08/31/freshworks-taps.html?ana=TRUEANTHEMTWT_FR&taid=630f73ee08a8f400013c27c9&utm_campaign=trueAnthem%3A%20Trending%20Content&utm_medium=trueAnthem&utm_source=twitter">Freshworks named Impossible Foods President Dennis Woodside to be its first president</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="194"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 26, 2022 <ul class="date-place-sm publications-label"> <li> Khaleej Times </li> </ul> </div> <a href="https://www.khaleejtimes.com/uae/respect-your-customers-time-and-they-will-reward-you-for-it">‘Respect your customer’s time and they will reward you for it'</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="195"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 25, 2022 <ul class="date-place-sm publications-label"> <li> Datanami </li> </ul> </div> <a href="https://www.datanami.com/this-just-in/databricks-expands-use-of-freshworks-itsm-and-esm-platform/">Databricks Expands Use of Freshworks ITSM and ESM Platform</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="196"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 16, 2022 <ul class="date-place-sm publications-label"> <li> CAD News </li> </ul> </div> <a href="https://cad-news.de/freshworks-kommentar-warum-it-fachkraefte-ihre-arbeitssoftware-hassen?utm_source=rss&utm_campaign=freshworks-kommentar-warum-it-fachkraefte-ihre-arbeitssoftware-hassen">Why IT Pros Hate Their Work Software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="197"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 12, 2022 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/forbestechcouncil/2022/08/12/five-fixes-for-your-employees-top-workplace-frustrations/?sh=441b25eb35c0">Five Fixes For Your Employees' Top Workplace Frustrations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="198"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 08, 2022 <ul class="date-place-sm publications-label"> <li> The Egyptian Gazette </li> </ul> </div> <a href="https://egyptian-gazette.com/technology/wadi-degla-selects-freshworks-to-delight-members-off-the-field/">Wadi Degla selects Freshworks to delight members off the field</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="199"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 03, 2022 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/freshworks-q2-revenue-jumps-37-yoy-will-prioritise-go-to-market-investments-in-short-term-8944671.html">Freshworks Q2 revenue jumps 37% YoY, will prioritise go-to-markets investments in short term</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="200"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2022 <ul class="date-place-sm publications-label"> <li> The Hindu Business Line </li> </ul> </div> <a href="https://www.thehindubusinessline.com/news/freshworks-integrates-with-google-for-in-app-support/article65693391.ece">Freshworks integrates with Google for in app support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="201"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2022 <ul class="date-place-sm publications-label"> <li> The Hindu Business Line </li> </ul> </div> <a href="https://www.thehindubusinessline.com/news/freshworks-new-sponsor-of-the-chennai-marathon/article65685379.ece">Freshworks, new sponsor of The Chennai Marathon</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="202"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2022 <ul class="date-place-sm publications-label"> <li> CRN India </li> </ul> </div> <a href="https://www.crn.in/news/znet-technologies-ties-up-with-business-software-company-freshworks/">ZNet Technologies ties up with business software company, Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="203"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 21, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/audio/forbes-india-daily-tech-conver-sation/karthik-rajaram-at-freshworks-on-the-india-opportunity-and-top-trends-in-global-saas/78309">Karthik Rajaram at Freshworks on the India opportunity and top trends in global SaaS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="204"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 20, 2022 <ul class="date-place-sm publications-label"> <li> Malaya Business Insights </li> </ul> </div> <a href="https://malaya.com.ph/news_special_feature/freshworks-brings-best-practices-cx-experiences-in-global-jam/">Freshworks brings best practices, CX experiences in Global Jam</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="205"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 15, 2022 <ul class="date-place-sm publications-label"> <li> Solution Review </li> </ul> </div> <a href="https://solutionsreview.com/crm/2022/07/15/the-11-best-healthcare-crm-software-solutions-to-consider/">The 11 Best Healthcare CRM Software Solutions to Consider</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="206"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 09, 2022 <ul class="date-place-sm publications-label"> <li> Digital Journal </li> </ul> </div> <a href="https://www.digitaljournal.com/business/how-much-do-we-really-like-workplace-technology/article">How much do we really like workplace technology?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="207"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 08, 2022 <ul class="date-place-sm publications-label"> <li> Fast Company </li> </ul> </div> <a href="https://www.fastcompany.com/90767087/sure-the-hustle-is-real-but-here-are-3-ways-to-find-a-better-balance">Sure the hustle is real, but here are 3 ways to find a better balance</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="208"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 06, 2022 <ul class="date-place-sm publications-label"> <li> GovTech Review </li> </ul> </div> <a href="https://www.govtechreview.com.au/content/gov-digital/article/why-do-governments-struggle-so-much-with-it--747437526">Why do governments struggle so much with IT?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="209"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2022 <ul class="date-place-sm publications-label"> <li> CRM Magazine </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=153742">The Top Sales Trends for 2022: A New Normal Emerges Post-Pandemic</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="210"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 30, 2022 <ul class="date-place-sm publications-label"> <li> Khaleej Times </li> </ul> </div> <a href="https://www.khaleejtimes.com/business/employees-hunt-new-jobs-if-not-equipped-with-tools-technology">Employees more likely to seek new jobs if not given right tools, technology: Survey</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="211"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 29, 2022 <ul class="date-place-sm publications-label"> <li> Business Insider India </li> </ul> </div> <a href="https://www.businessinsider.in/business/news/indian-startups-building-global-products-will-be-a-big-long-trend-says-girish-mathrubootham/articleshow/92533925.cms">Indian startups building global products will be a ‘big long trend’, says Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="212"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 27, 2022 <ul class="date-place-sm publications-label"> <li> Computerwoche </li> </ul> </div> <a href="https://www.computerwoche.de/a/so-bekommen-cios-mehr-einfluss,3684784">How CIOs become more influential in their organization</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="213"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 23, 2022 <ul class="date-place-sm publications-label"> <li> Business Daily Media </li> </ul> </div> <a href="https://www.businessdailymedia.com/sme-business-news/17516-what-does-freshworks-s-itsm-benchmark-tell-us-about-the-state-of-itsm-in-australia">What does Freshworks’s ITSM Benchmark tell us about the state of ITSM in Australia?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="214"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 17, 2022 <ul class="date-place-sm publications-label"> <li> InfoChannel.Info </li> </ul> </div> <a href="https://infochannel.info/tecnologia-expectativas-empleados/">Technology is not living up to employee expectations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="215"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 15, 2022 <ul class="date-place-sm publications-label"> <li> ORH </li> </ul> </div> <a href="https://www.observatoriorh.com/orh-posts/que-ocurre-cuando-la-tecnologia-no-esta-a-la-altura-de-las-expectativas-de-los-empleados.html">What happens when technology doesn't live up to employee expectations?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="216"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 15, 2022 <ul class="date-place-sm publications-label"> <li> Le Mag IT </li> </ul> </div> <a href="https://www.lemagit.fr/actualites/252521542/Freshworks-du-support-client-a-lexperience-client-CX">Freshworks: from customer support to customer experience (CX)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="217"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 10, 2022 <ul class="date-place-sm publications-label"> <li> VARONLINE.COM </li> </ul> </div> <a href="https://varonline.com/freshworks-democratic-design-principles-help-enterprises-yield-stable-results/" rel="prettyPhoto">Freshworks’ Democratic Design Principles Help Enterprises Yield Stable Results</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="218"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 10, 2022 <ul class="date-place-sm publications-label"> <li> New Strait Times </li> </ul> </div> <a href="https://www.nst.com.my/lifestyle/bots/2022/06/803751/tech-better-customer-service-experience">TECH: For better customer service experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="219"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 06, 2022 <ul class="date-place-sm publications-label"> <li> ZD Net </li> </ul> </div> <a href="https://www.zdnet.fr/actualites/halte-a-la-surcharge-logicielle-comment-alleger-son-saas-39942770.htm">Stop software overload: how to lighten your SaaS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="220"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 07, 2022 <ul class="date-place-sm publications-label"> <li> AGBI </li> </ul> </div> <a href="https://www.agbi.com/analysis/crypto-users-turn-to-chatbots-in-crisis/">Crypto users turn to chatbots in crisis</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="221"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 31, 2022 <ul class="date-place-sm publications-label"> <li> IT Daily </li> </ul> </div> <a href="https://www.it-daily.net/it-management/business-software/die-derzeit-gefragtesten-itsm-kenntnisse">The most requested ITSM Skills</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="222"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 27, 2022 <ul class="date-place-sm publications-label"> <li> Enterprise Channel MEA </li> </ul> </div> <a href="https://issuu.com/enterprisechannelsmea/docs/ec-may-2022/78">Every Champion Was Once a Contender That Refused to Give Up</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="223"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 23, 2022 <ul class="date-place-sm publications-label"> <li> The Hindu Business Line </li> </ul> </div> <a href="https://www.thehindubusinessline.com/info-tech/we-dont-only-want-to-build-for-the-fortune-500-but-also-the-next-5-million-freshworks-country-head/article65440190.ece">Don’t only want to build only for Fortune 500 but also next 5 million: Freshworks India Country Head</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="224"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 17, 2022 <ul class="date-place-sm publications-label"> <li> Mckinsey & Co </li> </ul> </div> <a href="https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/leading-from-the-heart-how-freshworks-ceo-built-a-global-tech-unicorn">Leading from the heart: How Freshworks’ CEO built a global tech unicorn</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="225"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 16, 2022 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://twitter.com/CNBCTV18News/status/1526193823801434112?s=20&t=9EhKXSLbYSbupOMtiO10cw">Growth of Indian SaaS</a><a href="http://twitter.com/CNBCTV18News/status/1526193823801434112?s=20&t=9EhKXSLbYSbupOMtiO10cw"> - Karthik Rajaram</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="226"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 16, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/saas-rising/freshworks-is-spawning-newage-entrepreneurs/76321/1">Freshworks is spawning new-age entrepreneurs</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="227"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 16, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/take-one-big-story-of-the-day/superstar-villain-and-freshworks-how-girish-mathrubootham-is-fighting-the-brutal-tech-meltdown/76329/1">Superstar, Villain and Freshworks: How Girish Mathrubootham is fighting the brutal tech meltdown</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="228"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 13, 2022 <ul class="date-place-sm publications-label"> <li> Sysbus </li> </ul> </div> <a href="https://www.sysbus.eu/?p=21074">Why is this so hard - Jens Leucke</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="229"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 11, 2022 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://www.intelligentcio.com/me/2022/05/11/freshworks-report-companies-resolved-employee-it-issues-23-faster-in-2021/#">Freshworks Report: Companies resolved employee IT issues 23% faster in 2021</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="230"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/audio/forbes-india-daily-tech-conver-sation/prakash-ramamurthy-at-freshworks-on-making-crm-software-as-easy-as-using-apps-on-a-smartphone/75927">Prakash Ramamurthy at Freshworks on making CRM software as easy as using apps on a smartphone</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="231"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2022 <ul class="date-place-sm publications-label"> <li> ColoradoInno </li> </ul> </div> <a href="https://www.bizjournals.com/denver/inno/stories/news/2022/05/02/freshworks-expand-denver-workforce-hiring.html">California tech company to expand Denver workforce</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="232"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2022 <ul class="date-place-sm publications-label"> <li> Retailbiz </li> </ul> </div> <a href="https://www.retailbiz.com.au/topics/customer-service/is-empathy-the-key-to-defining-customer-experience-in-2022/">Is empathy the key to defining customer experience in 2022?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="233"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2022 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://www.computerweekly.com/news/252516296/CIO-interview-Jeffrey-Wood-deputy-director-of-ICT-Princess-Alexandra-Hospital-NHS-Trust">CIO interview: Jeffrey Wood, deputy director of ICT, Princess Alexandra Hospital NHS Trust Talks about Freshworks ITSM Adoption</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="234"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2022 <ul class="date-place-sm publications-label"> <li> ET CFO </li> </ul> </div> <a href="https://cfo.economictimes.indiatimes.com/news/cant-throw-money-at-problems-when-building-a-business-says-freshworks-founder-girish-mathrubootham/91168133">Can’t throw money at problems when building a business, says Freshworks founder</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="235"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 26, 2022 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-crm-ecommerce-marketing-sales-support">Freshworks CRM for E-Commerce offers joined-up marketing, sales and support for online retail</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="236"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 26, 2022 <ul class="date-place-sm publications-label"> <li> Pymnts.com </li> </ul> </div> <a href="https://www.pymnts.com/news/ecommerce/2022/saas-company-freshworks-develops-customer-relationship-software-for-ecommerce/">SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="237"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 22, 2022 <ul class="date-place-sm publications-label"> <li> Cadre & Dirigeant Magazine </li> </ul> </div> <a href="https://www.cadre-dirigeant-magazine.com/technologie/gestion-des-operations-informatiques-lart-de-la-simplicite/">IT Operations Management: The Art of Simplicity</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="238"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 18, 2022 <ul class="date-place-sm publications-label"> <li> CXM Today </li> </ul> </div> <a href="https://cxmtoday.com/news/zalora-turns-to-freshworks-to-deliver-better-cx/">Zalora Turns To Freshworks To Deliver Better CX</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="239"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 15, 2022 <ul class="date-place-sm publications-label"> <li> Astro Awani </li> </ul> </div> <a href="https://www.youtube.com/watch?v=uIwFVk3sH3c">Ibrahim Sani's Notepad: Freshworks On Branding By Pradeep Rathinam</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="240"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 13, 2022 <ul class="date-place-sm publications-label"> <li> Teletalk </li> </ul> </div> <a href="https://www.teletalk.de/news/news-detail/av/2022/13/april/ac/kunden-zentriertes-design-vier-tipps-um-den-service-zu-verbessern/">Customer-centric design four tipps for better customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="241"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 05, 2022 <ul class="date-place-sm publications-label"> <li> Intelligent SME Tech </li> </ul> </div> <a href="https://magazine.intelligentsme.tech/mag/0082918001643618568/p28">Creating a business model to drive Digital Transformation in 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="242"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 05, 2022 <ul class="date-place-sm publications-label"> <li> Intelligent SME Tech </li> </ul> </div> <a href="https://magazine.intelligentsme.tech/mag/0144918001648628803/p40">How EVANS Manufacturing Lives Up to Its Full Potential With FreshSales</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="243"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 01, 2022 <ul class="date-place-sm publications-label"> <li> The Hindu Business Line </li> </ul> </div> <a href="https://www.thehindubusinessline.com/news/tcs-completes-150-digital-transformation-projects-using-freshworks/article65278763.ece">TCS completes 150 Digital Transformation projects using Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="244"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 29, 2022 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/supernus-pharmaceuticals-self-medicates-freshworks-it-support">Supernus Pharmaceuticals self-medicates with Freshworks for IT support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="245"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 28, 2022 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/news/company/corporate-trends/et-entrepreneur-of-the-year-2021-girish-mathrubootham-the-man-with-a-fresh-approach-to-keeping-both-employees-as-well-as-customers-happy/articleshow/90481680.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">ET Entrepreneur of the Year 2021: Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="246"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 22, 2022 <ul class="date-place-sm publications-label"> <li> IT Business </li> </ul> </div> <a href="https://www.it-business.de/systemhaeuser-fuer-saas-gesucht-a-1104130/">System houses wanted for SaaS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="247"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 17, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/leadership-awards-2022/product-manager-entrepreneur-public-company-ceo-whos-the-real-girish-mathrubootham/74527/1">Product manager. Entrepreneur. Public company CEO: Who's the real Girish Mathrubootham?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="248"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 16, 2022 <ul class="date-place-sm publications-label"> <li> IT Kanalen </li> </ul> </div> <a href="https://it-kanalen.se/freshworks-tillkannager-nu-nytt/">Freshworks now announces new partner program and appoints new global channel manager</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="249"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 11, 2022 <ul class="date-place-sm publications-label"> <li> Intelligent CIO Africa </li> </ul> </div> <a href="https://africa.magazine.intelligentcio.com/mag/0717683001643797642/p50">Multichoice pioneers omnichannel support in South Africa to achieve a 95% customer satisfaction</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="250"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 10, 2022 <ul class="date-place-sm publications-label"> <li> Channel Asia </li> </ul> </div> <a href="https://www.channelasia.tech/article/696053/freshworks-launches-new-partner-program/?fp=2&fpid=1">Freshworks launches new partner program (Channel Asia)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="251"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 10, 2022 <ul class="date-place-sm publications-label"> <li> ARN </li> </ul> </div> <a href="https://www.arnnet.com.au/article/696055/freshworks-launches-new-partner-program/">Freshworks launches new partner program (ARN)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="252"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 09, 2022 <ul class="date-place-sm publications-label"> <li> Asia One </li> </ul> </div> <a href="https://www.asiaone.com/business/freshworks-announces-new-tiered-partner-program-and-appoints-vice-president-lead-global">Freshworks Announces New Tiered Partner Program and Appoints Vice President to Lead Global Channel and Alliances and Accelerate Freshsuccess</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="253"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 08, 2022 <ul class="date-place-sm publications-label"> <li> Human Resources Online </li> </ul> </div> <a href="https://www.humanresourcesonline.net/iwd-2022-how-hr-and-business-leaders-are-doing-their-part-to-breakthebias-at-the-workplace">Suman Gopalan talks about #BreaktheBias at the workplace</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="254"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 07, 2022 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="http://https://economictimes.indiatimes.com/opinion/et-commentary/freshworks-listing-may-be-catalyst-for-indian-software-products-to-make-it-on-the-world-stage/articleshow/90036874.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst">How India logged into global SaaS product story</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="255"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 07, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/video/influencers-of-change/ep5-unicorns-driving-indias-growth-story-on-the-wings-of-technology/185/1">Unicorns Driving India's Growth Story On The Wings Of Technology</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="256"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 07, 2022 <ul class="date-place-sm publications-label"> <li> IT Web Africa </li> </ul> </div> <a href="https://www.itweb.co.za/content/KPNG878KAQ8v4mwD">The Freshworks story: Building on CX fundamentals</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="257"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 03, 2022 <ul class="date-place-sm publications-label"> <li> Disruptive Tech Asia </li> </ul> </div> <a href="https://disruptivetechasia.com/big_news/freshworks-powers-zalora-to-create-delightful-customer-experiences/">Freshworks Powers Zalora To Create Delightful Customer Experiences</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="258"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 03, 2022 <ul class="date-place-sm publications-label"> <li> My Startup World </li> </ul> </div> <a href="https://mystartupworld.com/freshworks-offers-frictionless-and-easy-digital-transformation-platform-for-smes/">Freshworks offers frictionless and easy digital transformation platform for SMEs</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="259"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 02, 2022 <ul class="date-place-sm publications-label"> <li> ICT For Education </li> </ul> </div> <a href="https://www.ictforeducation.co.uk/news/improving-the-ed-tech-experience-in-a-hybrid-world.html">Improving the ed-tech experience in a hybrid world</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="260"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 28, 2022 <ul class="date-place-sm publications-label"> <li> Digital Business Cloud </li> </ul> </div> <a href="https://www.digitalbusiness-cloud.de/kuenstliche-intelligenz-warum-auch-kmu-die-technologie-nutzen-sollten/">AI: Why SMEs should also use this technology</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="261"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 27, 2022 <ul class="date-place-sm publications-label"> <li> E commerce Magazin </li> </ul> </div> <a href="https://www.e-commerce-magazin.de/kuenstliche-intelligenz-warum-auch-kmu-diese-technologie-nutzen-sollten/">Artificial Intelligence: why also SMEs should use this technology</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="262"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 23, 2022 <ul class="date-place-sm publications-label"> <li> IT News Asia </li> </ul> </div> <a href="https://www.itnews.asia/news/zalora-unifies-customer-support-across-online-channels-576457">Zalora unifies customer support across online channels</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="263"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 22, 2022 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbesindia.com/article/newage-cfos/tyler-sloat-the-ipo-maker/73921/1">Tyler Sloat, The IPO Maker</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="264"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 21, 2022 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/2022-move-CX-EX-total-experience">2022 - time to make the move beyond CX and EX to Total Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="265"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 21, 2022 <ul class="date-place-sm publications-label"> <li> Data Storage ASEAN </li> </ul> </div> <a href="https://datastorageasean.com/expert-opinions-opinion-byline/4-mistakes-customer-success-teams-make-and-how-fix-them">4 mistakes that customer success teams make (and how to fix them)(Data Storage ASEAN)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="266"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 15, 2022 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/audio/forbes-india-daily-tech-conver-sation/tyler-sloat-on-selling-marbles-in-fifth-grade-products-culture-the-ipo-and-the-billiondollar-aspiration-at-freshworks/73699">Tyler Sloat on selling marbles in fifth grade, products culture, the IPO and the billion-dollar aspiration at Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="267"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 15, 2022 <ul class="date-place-sm publications-label"> <li> Customer First </li> </ul> </div> <a href="https://customerfirst.nl/achtergronden/2022/02/ik-ga-op-klantreis-en-ik-neem-mee/index.xml">I'm Going On a Customer Journey and I'm Taking </a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="268"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 14, 2022 <ul class="date-place-sm publications-label"> <li> eweek </li> </ul> </div> <a href="https://www.eweek.com/enterprise-apps/stop-the-software-bloat-slim-down-your-saas/">Stop the Software Bloat: Slim Down Your SaaS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="269"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 14, 2022 <ul class="date-place-sm publications-label"> <li> Tech Radar Pro </li> </ul> </div> <a href="https://www.techradar.com/uk/features/why-is-this-so-hard">Why is this so hard? The gap between our physical and digital workspace is now thinner than ever</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="270"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 12, 2022 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/i-dont-look-at-price-of-my-house-every-day-markets-will-self-correct-in-long-term-freshworks-ceo-girish-mathrubootham-8078551.html">I don’t look at price of my house every day, markets will self-correct in long term: Freshworks CEO Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="271"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 11, 2022 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/information-tech/freshworks-reports-44-spike-in-total-revenue-to-touch-105-5-million-in-q4/articleshow/89494366.cms">Freshworks reports 44% spike in total revenue to touch $105.5 million in Q4</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="272"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 08, 2022 <ul class="date-place-sm publications-label"> <li> DataQuest </li> </ul> </div> <a href="https://www.youtube.com/watch?v=qgUNvkrQElg">The importance of a 360-degree view of the customer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="273"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 04, 2022 <ul class="date-place-sm publications-label"> <li> Entrepreneur India </li> </ul> </div> <a href="https://www.entrepreneur.com/article/402379">Amp Your Sales Kickoff With the Perfect SKO Playlist</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="274"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 04, 2022 <ul class="date-place-sm publications-label"> <li> Talk CMO </li> </ul> </div> <a href="https://talkcmo.com/featured/cx-trends-how-to-deepen-customer-relationships-in-2022/">CX Trends: How to Deepen Customer Relationships In 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="275"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 03, 2022 <ul class="date-place-sm publications-label"> <li> Martech Asia </li> </ul> </div> <a href="https://martechasia.net/perspectives/customer-success-team-4-mistakes-and-how-to-fix-them/">4 mistakes that customer success teams make (and how to fix them)(Economic Times)</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="276"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 03, 2022 <ul class="date-place-sm publications-label"> <li> Protocol </li> </ul> </div> <a href="https://www.protocol.com/braintrust/when-to-upgrade-tech-stack?rebelltitem=7#rebelltitem7">What's the tipping point for updating parts of your tech stack?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="277"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 01, 2022 <ul class="date-place-sm publications-label"> <li> Trends MENA </li> </ul> </div> <a href="https://trendsmena.com/global/low-code-no-code-tools-fuel-digital-transformation/">Low-code, no-code tools decode GCC’s digital gains</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="278"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 27, 2022 <ul class="date-place-sm publications-label"> <li> Reseller Middle East </li> </ul> </div> <a href="https://issuu.com/resellerme/docs/resellermiddleeast_20220120/24">How Chatbots Can Solve the Region's Experience Challenges</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="279"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 27, 2022 <ul class="date-place-sm publications-label"> <li> Gulf Business </li> </ul> </div> <a href="https://gulfbusiness.com/a-blend-of-empathy-and-tech-will-future-proof-customer-support/">A blend of empathy and tech will future-proof customer support</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="280"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 24, 2022 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/advisor/business/software/freshsales-review/">Freshsales Review: An Excellent Entry-Level CRM For Sales Teams</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="281"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 20, 2022 <ul class="date-place-sm publications-label"> <li> ETHR World </li> </ul> </div> <a href="https://hr.economictimes.indiatimes.com/news/hrtech/organization-development/technology-and-its-leverage-to-meet-your-dei-goals/89013053">Technology and its leverage to meet your DE&I goals</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="282"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 18, 2022 <ul class="date-place-sm publications-label"> <li> VM Blog </li> </ul> </div> <a href="https://vmblog.com/archive/2022/01/14/freshworks-2022-predictions-automate-the-mundane-humanize-the-pain.aspx#.Yesj9PHMK3K">Freshworks 2022 Predictions: Automate the Mundane, Humanize the Pain</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="283"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 16, 2022 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/startups/this-is-clearly-a-moment-for-indian-saas-girish-mathrubootham/articleshow/88918422.cms?from=mdr">This is clearly a moment for Indian SaaS: Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="284"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 13, 2022 <ul class="date-place-sm publications-label"> <li> Government News </li> </ul> </div> <a href="https://www.governmentnews.com.au/type_contributors/digitally-transforming-australias-public-sector-relies-on-collaboration/">Digitally transforming Australia’s public sector relies on collaboration</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="285"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 13, 2022 <ul class="date-place-sm publications-label"> <li> Marketing Professional </li> </ul> </div> <a 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href="https://www.cio.com/article/302904/top-7-challenges-it-leaders-will-face-in-2022.html">Top 7 challenges IT leaders will face in 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="288"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 11, 2022 <ul class="date-place-sm publications-label"> <li> CIO </li> </ul> </div> <a href="https://www.cio.com/article/222223/top-itsm-tools.html">Top 12 ITSM tools</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="289"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 10, 2022 <ul class="date-place-sm publications-label"> <li> Intelligent CIO Africa </li> </ul> </div> <a href="https://www.intelligentcio.com/africa/2022/01/10/primed-for-cloud-technologies-adoption/">Primed for cloud technologies adoption</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="290"> <div class="newsfeed-line mb-sm"></div> <div 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management</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="297"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 23, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/audio/forbes-india-daily-tech-conver-sation/best-of-2021-ep-4-girish-mathrubootham-on-his-billiondollar-revenue-dream-for-freshworks/72409">Best of 2021 Ep. 4: Girish Mathrubootham on his billion-dollar revenue dream for Freshwork</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="298"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 21, 2021 <ul class="date-place-sm publications-label"> <li> Tech Crunch </li> </ul> </div> <a href="https://techcrunch.com/sponsor/freshworks/a-passion-for-startups-drives-my-business-software-strategy/">A passion for startups drives my business software strategy</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="299"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 20, 2021 <ul class="date-place-sm publications-label"> <li> Gadget </li> </ul> </div> <a href="https://gadget.co.za/freshdesk-revamps-multichoice-customer-experience/">Freshdesk revamps Multichoice customer experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="300"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 17, 2021 <ul class="date-place-sm publications-label"> <li> IT Business Edge </li> </ul> </div> <a href="https://www.itbusinessedge.com/it-management/itsm-tools/">Top ITSM Tools & Software 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="301"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 17, 2021 <ul class="date-place-sm publications-label"> <li> FDI Intelligence </li> </ul> </div> <a 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mb-sm"></div> <div class="date-place-sm">December 16, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/news/company/corporate-trends/etprime-women-leadership-awards-2021-eminent-jury-and-the-worthy-nominees/articleshow/88300147.cms?from=mdr">ETPrime Women Leadership Awards 2021: Suman Gopalan awarded Accenture Vaahini Equality Champion of the Year </a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="305"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 15, 2021 <ul class="date-place-sm publications-label"> <li> Solution Review </li> </ul> </div> <a href="https://solutionsreview.com/crm/2021/12/15/best-crm-companies-to-know-about/">28 of the Best CRM Software Companies to Know About for 2022</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="306"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 15, 2021 <ul class="date-place-sm publications-label"> <li> Bandt </li> </ul> </div> <a href="https://www.bandt.com.au/australias-national-rugby-league-signs-freshworks-to-streamline-it-operations/">The NRL Signs Freshworks To Streamline IT Operations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="307"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 13, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/five-ways-empower-your-service-agents-and-reap-repeat-customers">Five ways to empower your service agents and reap repeat customers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="308"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 12, 2021 <ul class="date-place-sm publications-label"> <li> The Wall Street Journal </li> </ul> </div> <a href="https://partners.wsj.com/freshworks/smbs-turn-to-the-cloud/software-should-reduce-business-complexity-not-add-to-it/">Software Should Reduce Business Complexity—Not Add to It</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="309"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 09, 2021 <ul class="date-place-sm publications-label"> <li> Market Screener </li> </ul> </div> <a href="https://www.marketscreener.com/quote/stock/FRESHWORKS-INC-127173267/news/Freshworks-Helps-Africa-s-Leading-Media-Company-MultiChoice-Deliver-a-Modern-Employee-and-Customer-E-37269771/">Freshworks Helps Africa's Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="310"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 08, 2021 <ul class="date-place-sm publications-label"> <li> Martech Asia </li> </ul> </div> <a 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class="newsfeed-card hide" aria-hidden="true" data-position="313"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 01, 2021 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/we-wouldnt-be-where-we-are-today-without-the-it-boom-girish-mathrubootham-7780531.html">We wouldn't be where we are today without the IT boom: Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="314"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 30, 2021 <ul class="date-place-sm publications-label"> <li> CIO Insight </li> </ul> </div> <a href="https://www.cioinsight.com/enterprise-apps/servicenow-alternatives/">Top ServiceNow Alternatives: Compare ITSM Tools</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="315"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 29, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com//audio/forbes-india-daily-tech-brief-podcast/india-says-dont-preorder-starlink-yet-australia-mulling-antitrolling-law-and-prakash-ramamurthy-on-staying-true-to-the-customer-at-freshworks/71835">Prakash Ramamurthy on staying true to the customer at Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="316"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 29, 2021 <ul class="date-place-sm publications-label"> <li> Intelligent CXO </li> </ul> </div> <a href="https://www.intelligentcxo.com/2021/11/29/freshworks-the-customer-and-authenticity/">Freshworks: The customer and authenticity</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="317"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 19, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/how-ge-digital-created-single-freshdesk-instance-meet-its-support-challenges">How GE Digital created a single Freshdesk instance to meet its support challenges</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="318"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 16, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/taylormade-golf-companys-itsm-efficiency-par-course-freshworks-fore">TaylorMade Golf Company's ITSM efficiency is par for the course with Freshworks to the fore</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="319"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 15, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/african-bank-shows-business-users-power-it-freshworks-itsm">African Bank shows business users the power of IT with Freshworks ITSM</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="320"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 11, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-ceo-scaling-neo-platform-enable-art-easy">Freshworks CEO on scaling the Neo platform to enable the ‘art of easy’</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="321"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 11, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/startups/freshworks-launches-unified-product-suite-for-startups/articleshow/87649566.cms">Freshworks launches unified product suite for startups</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="322"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 11, 2021 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/freshworks-announces-new-unified-crm-solution-for-startups-called-freshstack-7709331.html">Freshworks announces new unified CRM solution for startups called Freshstack</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="323"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 11, 2021 <ul class="date-place-sm publications-label"> <li> ZD Net </li> </ul> </div> <a href="https://www.zdnet.com/article/freshworks-expands-into-it-operations-management-running-its-familiar-playbook/">Freshworks expands into IT operations management running its familiar playbook</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="324"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 11, 2021 <ul class="date-place-sm publications-label"> <li> Your Story </li> </ul> </div> <a href="https://yourstory.com/2021/11/freshworks-event-refresh-2021-freshstack-crm-suite-startups/amp">Freshworks launches startup-friendly CRM product Freshstack at Refresh 2021</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="325"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 10, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/it-operations-management-art-easy">IT Operations Management - the art of easy</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="326"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 08, 2021 <ul class="date-place-sm publications-label"> <li> ARN </li> </ul> </div> <a href="https://www.arnnet.com.au/article/692869/freshworks-bags-saps-ben-pluznyk-to-lead-anz/">Freshworks bags SAP's Ben Pluznyk to lead A/NZ</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="327"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 04, 2021 <ul class="date-place-sm publications-label"> <li> Tech Bullion </li> </ul> </div> <a href="https://dynamicbusiness.com/featured/lets-talk-how-to-find-and-keep-great-staff.html">5 Best CRM Software and Tools for 2021</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="328"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 03, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/information-tech/freshworks-beats-q3-estimates-employees-can-encash-20-of-their-stock-as-diwali-gift/articleshow/87503405.cms">Freshworks beats Q3 estimates; employees can encash 20% of their stock as Diwali gift</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="329"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 03, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-turns-strong-revenue-numbers-first-post-ipo-earnings-release">Freshworks turns in strong revenue numbers in first post-IPO earnings release</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="330"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 02, 2021 <ul class="date-place-sm publications-label"> <li> CFO Weekly </li> </ul> </div> <a href="https://podcasts.bcast.fm/e/28634jkn">How to Lead Your Business to a Successful IPO w/ Tyler Sloat</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="331"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 01, 2021 <ul class="date-place-sm publications-label"> <li> Entrepreneur </li> </ul> </div> <a 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aria-hidden="true" data-position="334"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 25, 2021 <ul class="date-place-sm publications-label"> <li> YourStory </li> </ul> </div> <a href="https://yourstory.com/2021/10/techsparks-2021-girish-mathrubootham-freshworks-founder-saas-hard-work-ipo/amp">For Freshworks’ founder Girish Mathrubootham, a NASDAQ listing isn’t the peak — the hard work starts now</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="335"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 20, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/forbestechcouncil/2021/10/20/ai-is-now-table-stakes---why-that-keeps-it-leaders-up-at-night/?sh=3169eb4c1c5d">AI Is Now Table Stakes — Why That Keeps IT Leaders Up At Night</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="336"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 12, 2021 <ul class="date-place-sm publications-label"> <li> The Next Web </li> </ul> </div> <a href="https://thenextweb.com/news/3-questions-scaling-or-pivoting-your-business">3 questions to ask before scaling or pivoting your business</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="337"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 11, 2021 <ul class="date-place-sm publications-label"> <li> Fortune India </li> </ul> </div> <a href="https://www.fortuneindia.com/venture/designed-products-not-for-fortune-500-but-fortune-5-million/105999">“Designed products not for Fortune 500, but Fortune 5 million”</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="338"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 08, 2021 <ul class="date-place-sm publications-label"> <li> The Better India </li> </ul> </div> <a href="https://www.thebetterindia.com/263652/exclusive-this-entrepreneur-just-turned-500-of-his-employees-into-crorepatis/">This Entrepreneur Just Turned 500 of His Employees Into Crorepatis</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="339"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 29, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/leadership/startup-to-scaleup-how-girish-mathrubhootham-build-the-saasy-freshworks/70695/1">Startup to Scaleup: How Girish Mathrubhootham built the Saas-y Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="340"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 28, 2021 <ul class="date-place-sm publications-label"> <li> Business Today </li> </ul> </div> <a href="https://www.businesstoday.in/latest/corporate/story/dunzo-uses-freshworks-customer-engagement-platform-sees-manifold-surge-in-demand-307853-2021-09-28">Dunzo uses Freshworks customer engagement platform; sees manifold surge in demand</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="341"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 27, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/column/fresh-guard-can-india-transform-from-an-it-services-to-it-products-leader/70631/1">Fresh Guard: Can India transform from an IT services to IT products leader?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="342"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 27, 2021 <ul class="date-place-sm publications-label"> <li> CIO India </li> </ul> </div> <a href="https://www.cio.com/article/3634404/freshworks-ipo-what-s-next-for-indian-saas.html">Freshworks IPO: What’s next for Indian SaaS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="343"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 23, 2021 <ul class="date-place-sm publications-label"> <li> CNBCTV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/market/freshworks-ipo-back-home-in-chennai-its-one-big-party-10848362.htm">Freshworks IPO: Back home in Chennai, it’s one big party</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="344"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 23, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/startups/freshworks-indian-saas-poster-child-ends-first-day-on-a-high-after-nasdaq-listing/70559/1">Freshworks, Indian SaaS poster child, ends first day on a high after Nasdaq listing</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="345"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/newsletters/tech-top-5/ipo-boost-for-freshworks-unacademys-legal-troubles/articleshow/86427304.cms">Freshworks IPO lives the American dream</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="346"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/videos/information-technology/all-eyes-on-freshworks-nasdaq-listing-today-heres-what-makes-it-special-10835962.htm">All eyes on Freshworks' NASDAQ listing today; here's what makes it special</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="347"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 22, 2021 <ul class="date-place-sm publications-label"> <li> Bandt </li> </ul> </div> <a href="https://www.bandt.com.au/booktopias-alex-huntley-on-partnering-with-saas-platform-freshworks-and-tackling-the-pandemic/">Booktopia's Alex Huntley On Partnering With SaaS Platform Freshworks On Tackling The Pandemic</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="348"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 17, 2021 <ul class="date-place-sm publications-label"> <li> Raconteur </li> </ul> </div> <a href="https://www.raconteur.net/customer-experience/trending-social-media-and-your-cx-strategy/">Trending: social media and your CX strategy</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="349"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 15, 2021 <ul class="date-place-sm publications-label"> <li> Women Love Tech </li> </ul> </div> <a href="https://womenlovetech.com/workplace-diversity/">How To Tackle Diversity & Inclusion Head-On In The Workplace</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="350"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 09, 2021 <ul class="date-place-sm publications-label"> <li> Retail Biz </li> </ul> </div> <a href="https://www.retailbiz.com.au/topics/customer-service/only-14-of-global-consumers-expect-to-be-wowed/">Only 14% of global consumers expect to be wowed</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="351"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 25, 2021 <ul class="date-place-sm publications-label"> <li> CMO Australia </li> </ul> </div> <a href="https://www.cmo.com.au/article/690790/customers-turned-off-by-inaccurate-personalisation-bad-customer-service/">Customers turned off by inaccurate personalisation and bad customer service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="352"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 20, 2021 <ul class="date-place-sm publications-label"> <li> Bant </li> </ul> </div> <a href="https://www.bandt.com.au/four-ways-to-tackle-diversity-and-inclusion-head-on-in-the-workplace/">Four ways to tackle diversity and inclusion head on in the workplace</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="353"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 17, 2021 <ul class="date-place-sm publications-label"> <li> Technology Decisions </li> </ul> </div> <a href="https://www.technologydecisions.com.au/content/it-management/news/61-of-businesses-have-adopted-ai-in-itsm-289136437">61% of businesses have adopted AI in ITSM</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="354"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 13, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/freshworks-shifting-it-service-management-enterprise-wide-service-management-better-experiences">Freshworks - shifting IT service management to enterprise-wide service management for better experiences</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="355"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 13, 2021 <ul class="date-place-sm publications-label"> <li> Business Insider India </li> </ul> </div> <a href="https://www.businessinsider.in/business/news/freshworks-announces-resolve-a-summit-for-digital-first-customer-experience-featuring-prominent-indian-brands/articleshow/85292218.cms">Freshworks announces RE:SOLVE, a summit for digital-first customer experience featuring prominent Indian brands</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="356"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 10, 2021 <ul class="date-place-sm publications-label"> <li> Culturama </li> </ul> </div> <a href="https://culturama.in/2021/08/09/taking-the-biz-world-by-storm/">Taking the biz world by storm</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="357"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 10, 2021 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://aithority.com/saas/freshworks-names-veteran-technology-company-attorney-as-chief-legal-officer/">Freshworks Names Veteran Technology Company Attorney As Chief Legal Officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="358"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 06, 2021 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://www.intelligentcio.com/me/2021/08/06/freshworks-and-pink-elephant-emea-partner-to-provide-it-service-management/#">Freshworks and Pink Elephant EMEA partner to provide IT service management</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="359"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/funding/girish-mathrubootham-manav-garg-launch-85m-fund-to-back-early-stage-software-startups/articleshow/84816999.cms">Girish Mathrubootham, Manav Garg launch $85M fund to back early-stage software startups</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="360"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 28, 2021 <ul class="date-place-sm publications-label"> <li> Fast Company </li> </ul> </div> <a href="https://www.fastcompany.com/90659218/why-its-important-to-embrace-the-great-resignation-and-just-let-people-quit">Why it’s important to embrace the Great Resignation and just let people go</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="361"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2021 <ul class="date-place-sm publications-label"> <li> IDG Connect </li> </ul> </div> <a href="https://www.idgconnect.com/article/3626430/cio-spotlight-prasad-ramakrishnan-freshworks.html">CIO Spotlight: Prasad Ramakrishnan, Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="362"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 14, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/fresh-thinking-di-how-freshworks-first-chief-diversity-and-inclusion-officer-plans-strike-positive">Fresh thinking on D&I - how Freshworks first Chief Diversity and Inclusion Officer plans to strike a positive balance</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="363"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 06, 2021 <ul class="date-place-sm publications-label"> <li> Bit Business IT </li> </ul> </div> <a href="https://www.bit.com.au/guide/top-tips-on-how-to-merge-customer-and-employee-experience-566945">Top tips on how to merge customer and employee experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="364"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 05, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/news/company/corporate-trends/companies-were-forced-to-reimagine-their-operations-freshworks-girish-mathrubootham/articleshow/84054913.cms">Companies were forced to reimagine their operations: Freshworks' Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="365"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 29, 2021 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/information-tech/freshworks-appoints-randi-bryant-as-its-first-chief-diversity-and-inclusion-officer/articleshow/83957851.cms">Freshworks appoints Randi Bryant as its first chief diversity and inclusion officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="366"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 28, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/adrianbridgwater/2021/06/28/freshworks-urges-caution-as-post-pandemic-patience-pivots/?sh=4e35f23d5dbc">Freshworks Urges Caution As ‘Post-Pandemic Patience’ Pivots</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="367"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 28, 2021 <ul class="date-place-sm publications-label"> <li> Sanfrancisco Business Times </li> </ul> </div> <a href="https://www.bizjournals.com/sanfrancisco/news/2021/06/28/randi-bryant-freshworks-diversity-mcdonalds.html">There is no finish line in building a culture of workplace inclusion, says Freshworks' new chief diversity officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="368"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 21, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/why-happiness-corporate-currency?amp">Why happiness is the corporate currency</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="369"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 12, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/12th-anniversary-special/future-of-entrepreneurshipthe-next-unicorn-will-fuel-more-startups-girish-mathrubhootam/67905/1">Future of Entrepreneurship—The next unicorn will fuel more startups: Girish Mathrubhootam</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="370"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 10, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/micahsolomon/2021/05/10/the-empathetic-marketing-journey-of-stacey-epstein-cmo/?sh=7d1908a550c8">The Empathetic Marketing Journey Of Freshworks CMO Stacey Epstein</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="371"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2021 <ul class="date-place-sm publications-label"> <li> Business Leader </li> </ul> </div> <a href="https://www.businessleader.co.uk/freshworks-hire-industry-heavyweight-as-new-vp-and-general-manager-in-europe/118693/">FRESHWORKS HIRE INDUSTRY HEAVYWEIGHT AS NEW VP AND GENERAL MANAGER IN EUROPE</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="372"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2021 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/fresh-thinking-how-freshworks-plans-tell-its-crm-story-everyone-not-just-those-300-million-spend">Fresh thinking - how Freshworks plans to tell its ‘CRM++’ story to everyone, not just those with $300 million to spend</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="373"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/martingiles/2021/04/29/cio-next-2021-50-innovative-technology-leaders-transforming-business-for-a-radically-different-world/?sh=151c2c5f11eb">CIO Next 2021 - 50 Innovative Technology Leaders</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="374"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 25, 2021 <ul class="date-place-sm publications-label"> <li> The Times of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/stacey-epstein-appointed-cmo-at-freshworks/articleshow/81676399.cms">Stacey Epstein appointed CMO at Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="375"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 23, 2021 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://www.businessinsider.com/freshworks-new-cmo-stacey-epstein-growth-2021-3?IR=T">$3.5 billion Salesforce competitor Freshworks just hired a new chief marketing officer as it eyes an IPO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="376"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 11, 2021 <ul class="date-place-sm publications-label"> <li> Forbes India </li> </ul> </div> <a href="https://www.forbesindia.com/article/take-one-big-story-of-the-day/girish-mathruboothams-billiondollar-dream-for-freshworks/66911/1">Girish Mathrubootham's billion-dollar dream for Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="377"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 01, 2021 <ul class="date-place-sm publications-label"> <li> Education Today </li> </ul> </div> <a href="https://www.educationtoday.com.au/news-detail/The-hidden-educational-benefits-from-an-agile-IT-environment-5208">The hidden educational benefits from an agile IT environment</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="378"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 27, 2021 <ul class="date-place-sm publications-label"> <li> Increment </li> </ul> </div> <a href="https://increment.com/reliability/resilience-as-adaptability-freshworks/">Case study: Resilience as adaptability at Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="379"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 17, 2021 <ul class="date-place-sm publications-label"> <li> Money Control </li> </ul> </div> <a href="https://www.moneycontrol.com/news/business/freshworks-inc-grows-40-with-300-mn-in-arr-hires-new-cfo-cpo-6530731.html">Freshworks Inc grows 40% with 300 mn in ARR, Hires new CFO, CPO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="380"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 16, 2021 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://www.bloomberg.com/news/articles/2021-02-15/startup-freshworks-hits-300-million-in-sales-with-ipo-looming">Startup Freshworks Hits $300 Million in Sales With IPO Looming</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="381"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 30, 2021 <ul class="date-place-sm publications-label"> <li> The Hindu </li> </ul> </div> <a href="https://www.thehindu.com/news/cities/chennai/rotary-club-freshworks-donate-criticla-care-equipment/article33700051.ece">Rotary Club, Freshworks donate equipment to VHS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="382"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 28, 2021 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/?sh=2f14ae7b48dd">This Is How The Pandemic Improved Customer Service</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="383"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 04, 2021 <ul class="date-place-sm publications-label"> <li> CIO India </li> </ul> </div> <a href="https://www.cio.com/article/3602108/9-it-resolutions-for-2021.html">9 IT resolutions for 2021</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="384"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 30, 2020 <ul class="date-place-sm publications-label"> <li> Fortune </li> </ul> </div> <a href="https://fortune.com/2020/11/30/india-software-startups-saas-companies/">Why India’s software startups are poised for global dominance</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="385"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2020 <ul class="date-place-sm publications-label"> <li> Tech HR Series </li> </ul> </div> <a href="https://techrseries.com/hr-cloud-analytics-and-ai/freshworks-rated-top-25-private-cloud-company-to-work/?cn-reloaded=1">Freshworks Rated Top 25 Private Cloud Company To Work For During COVID-19</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="386"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2020 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://aithority.com/it-and-devops/cloud/freshworks-rated-top-25-private-cloud-company-to-work-for-during-covid-19/">Freshworks Rated Top 25 Private Cloud Company To Work For During COVID-19</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="387"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 29, 2020 <ul class="date-place-sm publications-label"> <li> Business Today </li> </ul> </div> <a href="https://www.businesstoday.com.my/2020/10/29/5-ways-how-corporate-culture-works-for-remote-teams/">5 ways how corporate culture works for remote teams</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="388"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Aithority </li> </ul> </div> <a href="https://aithority.com/technology/martech/freshworks-unveils-freshworks-crm/">Freshworks Unveils Freshworks CRM</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="389"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://martechseries.com/sales-marketing/crm/freshworks-unveils-freshworks-crm/">Freshworks Unveils Freshworks CRM</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="390"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 28, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://www.businessinsider.com/former-atlassian-exec-jose-morales-freshworks-2020-10?IR=T">A former long-time Atlassian exec explains how $3.5 billion customer management software startup Freshworks poached him to build the 'most effective sales machine possible'</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="391"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 27, 2020 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks-Introduces-Freshworks-CRM-and-Neo-143591.aspx">Freshworks Introduces Freshworks CRM and Neo</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="392"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 27, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://markets.businessinsider.com/news/stocks/freshworks-unveils-freshworks-crm-a-unified-sales-and-marketing-experience-that-accelerates-deals-and-creates-customers-for-life-1029728469">Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="393"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 21, 2020 <ul class="date-place-sm publications-label"> <li> Tech Circle </li> </ul> </div> <a href="https://www.techcircle.in/2020/10/21/freshworks-strengthens-top-deck-with-cro-appointment">Freshworks strengthens top deck with CRO appointment</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="394"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 21, 2020 <ul class="date-place-sm publications-label"> <li> Times of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/freshworks-appoints-new-chief-revenue-officer/articleshow/78776230.cms">Freshworks appoints new chief revenue officer</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="395"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 12, 2021 <ul class="date-place-sm publications-label"> <li> Open Access Government </li> </ul> </div> <a href="https://www.openaccessgovernment.org/national-customer-service-week-changing-consumer-expectations/122164/">National Customer Service Week: Changing Consumer Expectations</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="396"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 12, 2020 <ul class="date-place-sm publications-label"> <li> ARN </li> </ul> </div> <a href="https://www.arnnet.com.au/article/683600/synnex-australia-strikes-freshworks-cloud-deal/">Synnex Australia strikes Freshworks cloud deal</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="397"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 30, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/technology/freshworks-collaborates-with-blue-koi-supported-by-rai-to-help-retail-outlets-go-digital-7063621.htm">Freshworks collaborates with Blue Koi supported by RAI to help retail outlets ‘Go Digital’</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="398"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 08, 2020 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://www.intelligentcio.com/eu/2020/09/08/freshworks-assists-manchester-fa-with-tackling-a-66-increase-in-enquiries-during-lockdown/">Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="399"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 31, 2020 <ul class="date-place-sm publications-label"> <li> IT Brief Australia </li> </ul> </div> <a href="https://itbrief.com.au/story/old-tech-may-be-holding-back-businesses-employees-during-covid">'Old tech' may be holding back businesses & employees during COVID</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="400"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 25, 2020 <ul class="date-place-sm publications-label"> <li> Entrepreneur </li> </ul> </div> <a href="https://www.entrepreneur.com/article/355271">The Era Of Empathetic Marketing: A New Imperative To Connect With Prospects And Customers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="401"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 14, 2020 <ul class="date-place-sm publications-label"> <li> The Business Times </li> </ul> </div> <a href="https://www.businesstimes.com.sg/opinion/put-staff-first-happy-customers-will-follow?close=true">Put staff first - happy customers will follow</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="402"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 12, 2020 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://www.business-standard.com/article/news-cm/hexaware-technologies-enters-in-partnership-with-freshworks-120081200305_1.html">Hexaware Technologies enters in partnership with Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="403"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 11, 2020 <ul class="date-place-sm publications-label"> <li> Hindu Business Line </li> </ul> </div> <a href="https://www.thehindubusinessline.com/companies/freshworks-hexaware-announces-global-partnership/article32328520.ece">Freshworks, Hexaware announces global partnership</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="404"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 07, 2020 <ul class="date-place-sm publications-label"> <li> Intelligent CIO </li> </ul> </div> <a href="https://www.intelligentcio.com/eu/2020/08/07/freshworks-helps-parcelhub-respond-to-100-spike-in-enquiries-during-lockdown/">Freshworks helps Parcelhub respond to 100% spike in enquiries during lockdown</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="405"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 06, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://martechseries.com/sales-marketing/customer-experience-management/freshworks-doubles-omnichannel-customer-support-arr-h1-2020/">Freshworks Doubles Omnichannel Customer Support ARR In H1 2020</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="406"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 10, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/ites/freshworks-acquires-flint/articleshow/76884863.cms">Freshworks acquires Flint</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="407"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 26, 2020 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://www.businessinsider.com/most-valuable-enterprise-technology-companies-2020-7?IR=T">Meet the 54 most valuable enterprise tech startups, worth as much as $216 billion collectively</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="408"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 09, 2020 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://techcrunch.com/2020/07/09/freshworks-acquires-it-orchestration-service-flint/">Freshworks acquires IT orchestration service Flint</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="409"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2020 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://finance.yahoo.com/news/independent-study-finds-businesses-achieve-150800122.html">Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="410"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2020 <ul class="date-place-sm publications-label"> <li> Digital Journal </li> </ul> </div> <a href="http://www.digitaljournal.com/pr/4728907#ixzz6R4bdn4Cr">Freshworks Enables Vistaar to Provide Exceptional Customer Service Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="411"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 17, 2020 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://www.business-standard.com/article/companies/us-based-freshworks-inc-announces-strategic-partnership-with-tcs-120061701865_1.html">US-based Freshworks Inc announces strategic partnership with TCS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="412"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 17, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/ites/freshworks-inc-announces-strategic-partnership-with-tcs/articleshow/76430507.cms?from=mdr">Freshworks Inc announces strategic partnership with TCS</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="413"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 12, 2020 <ul class="date-place-sm publications-label"> <li> CIO Insider Magazine </li> </ul> </div> <a href="https://www.cioinsiderindia.com/cioinsider/lessons-from-a-lockdown-why-business-continuity-needs-to-be-a-part-of-company-culture-nwid-1691.html">Lessons from a lockdown: Why business continuity needs to be a part of company culture</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="414"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 10, 2020 <ul class="date-place-sm publications-label"> <li> Business Chief </li> </ul> </div> <a href="https://www.businesschief.com/leadership/gartner-labels-freshworks-visionary-crm-software">Gartner labels Freshworks a visionary in CRM software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="415"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 03, 2020 <ul class="date-place-sm publications-label"> <li> Financial Express </li> </ul> </div> <a href="https://www.financialexpress.com/industry/technology/first-response-fighting-the-coronavirus-with-tech-and-team-work/1979089/">First response: Fighting the coronavirus with tech and team work</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="416"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 07, 2020 <ul class="date-place-sm publications-label"> <li> Martech Series </li> </ul> </div> <a href="https://martechseries.com/sales-marketing/signeasy-freshworks-digitize-recruiting-onboarding-process-hr-professionals-employees/">SignEasy & Freshworks Digitize the Recruiting and Onboarding Process for HR Professionals and Employees</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="417"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 28, 2020 <ul class="date-place-sm publications-label"> <li> Customer Works </li> </ul> </div> <a href="https://cloudworks.nu/nieuws/freshworks-en-tkc-digital-bieden-samen-optimale-customer-engagement">Freshworks en TKC digital bieden samen optimale customer engagement</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="418"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 27, 2020 <ul class="date-place-sm publications-label"> <li> The Hindu </li> </ul> </div> <a href="https://www.thehindu.com/education/careers/will-work-ever-be-the-same-again/article31684138.ece">Will work ever be the same again?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="419"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 23, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/healthcare/how-21-start-ups-built-indias-largest-telemedicine-collective-against-covid-19-5986171.htm">How 21 start-ups built India’s largest telemedicine collective against COVID-19</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="420"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2020 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/micahsolomon/2020/05/21/the-powerand-delicate-natureof-corporate-communications-in-the-wake-of-covid-19/?ss=entrepreneurs#2a1dce7a663b">Storytelling In The COVID-19 Era: The Power (And Delicate Nature) Of Corporate Communications</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="421"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 05, 2020 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/freshworks-doubles-its-revenue-rate-in-18-months/articleshow/75543040.cms">Freshworks doubles its revenue rate in 18 months</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="422"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Business Journals </li> </ul> </div> <a href="https://www.bizjournals.com/sanjose/news/2020/05/04/freshworks-tyler-sloat-cfo-ipo-plans-zuora.amp.html">Silicon Valley Salesforce rival hires CFO who helped take Zuora public</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="423"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-appoints-tyler-sloat-as-cfo-as-the-company-surpasses-200-million-in-annual-recurring-revenue/articleshow/75531004.cms">Freshworks appoints Tyler Sloat as CFO as the company surpasses $200 million in annual recurring revenue</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="424"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 04, 2020 <ul class="date-place-sm publications-label"> <li> Bloomberg </li> </ul> </div> <a href="https://www.bloomberg.com/news/articles/2020-05-04/startup-freshworks-recruits-veteran-cfo-ahead-of-planned-ipo?sref=gankBe9r">Startup Freshworks Recruits Veteran CFO Ahead of Planned IPO</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="425"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 30, 2020 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-inc-integrates-freshdesk-with-slack/articleshow/75473611.cms">Freshworks Inc integrates Freshdesk with Slack</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="426"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 03, 2020 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/information-technology/covid-19-crisis-tough-days-ahead-for-saas-cos-but-they-have-in-built-advantages-too-5619511.htm">COVID-19 crisis: Tough days ahead for SaaS cos; but they have in-built advantages too</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="427"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 24, 2020 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/micahsolomon/2020/03/24/a-ceos-quest-to-bring-technology-aided-moments-of-wow-to-his-customersand-employees/#d584b343c1cc">A CEO’s Quest To Bring Technology-Aided ‘Moments Of Wow’ To The Customer Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="428"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 24, 2020 <ul class="date-place-sm publications-label"> <li> Search Software Quality </li> </ul> </div> <a href="https://searchsoftwarequality.techtarget.com/tip/How-to-set-up-a-chaos-engineering-game-day">How to set up a chaos engineering game day</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="429"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 03, 2020 <ul class="date-place-sm publications-label"> <li> Martech Advisor </li> </ul> </div> <a href="https://www.martechadvisor.com/multimedia/podcasts/series/talking-stack/expert-analysis-of-the-latest-cx-news-feat-adobe-sprinklr-freshworks-lytics-s3-ep-03" target="_blank">Freshworks, a customer engagement software company, acquires AnsweriQ Inc., a provider of ML and AI for enterprise-scale</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="430"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 27, 2020 <ul class="date-place-sm publications-label"> <li> Business Journals </li> </ul> </div> <a href="https://www.bizjournals.com/seattle/news/2020/02/26/freshworks-acquires-answeriq-salesforce-rival.html">This Salesforce rival just got bigger with acquisition of Seattle startup</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="431"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 26, 2020 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://techcrunch.com/2020/02/26/freshworks-acquires-answeriq/">Freshworks acquires AnsweriQ</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="432"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 04, 2020 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://finance.yahoo.com/news/freshworks-launches-freshsuccess-first-crm-200900909.html">Freshworks Launches Freshsuccess: First CRM Vendor to Add Freshsuccess to Software Suite</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="433"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">February 25, 2020 <ul class="date-place-sm publications-label"> <li> Inc42 </li> </ul> </div> <a href="https://inc42.com/buzz/we-kept-pushing-our-targets-girish-mathrubootham-recalls-freshworks-early-days/">We Kept Pushing Our Targets: Girish Mathrubootham Recalls Freshworks’ Early Days</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="434"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 24, 2020 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/city/chennai/how-madras-saas-mafia-is-giving-desi-cos-a-ticket-to-us/articleshow/73562925.cms">How the Madras SaaS Mafia is giving desi customers a ticket to the US</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="435"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">January 14, 2020 <ul class="date-place-sm publications-label"> <li> Morning Star </li> </ul> </div> <a href="https://www.morningstar.com/news/globe-newswire/7790096/splashtop-partners-with-freshworks-to-release-new-remote-support-integration">Splashtop Partners with Freshworks to Release New Remote Support Integration</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="436"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">December 15, 2019 <ul class="date-place-sm publications-label"> <li> Hindustan Times </li> </ul> </div> <a href="https://www.hindustantimes.com/tech/here-s-how-chennai-born-freshworks-democratising-cloud-based-software/story-agFaM3SJ6RMQRzuBf6ktSP.html">Here’s how Chennai-born Freshworks democratising Cloud-based software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="437"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 28, 2019 <ul class="date-place-sm publications-label"> <li> Customer Experience Magazine </li> </ul> </div> <a href="https://cxm.co.uk/uk-trails-europe-on-ai-adoption/">Freshworks: UK Trails Europe on AI Adoption</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="438"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 28, 2019 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/freshworks-opens-office-in-hyderabad/articleshow/72274166.cms">Freshworks opens office in Hyderabad</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="439"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 25, 2019 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/gilpress/2019/11/25/ai-stats-news-chatbots-increase-sales-by-67-but-87-of-consumers-prefer-humans/#71ca60e048a3">AI Stats News: Chatbots Increase Sales By 67% But 87% Of Consumers Prefer Humans</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="440"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 20, 2019 <ul class="date-place-sm publications-label"> <li> SalesTechStar </li> </ul> </div> <a href="https://www.salestechstar.com/sales-engagement/freshworks-only-12-of-crm-users-actually-use-an-ai-based-tool/">‘Artificial Impact’: Only 12% Of CRM Users Actually Use An AI-Based Tool</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="441"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 15, 2019 <ul class="date-place-sm publications-label"> <li> The Australian </li> </ul> </div> <a href="https://www.theaustralian.com.au/subscribe/news/1/?sourceCode=TAWEB_WRE170_a_GGL&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Fbusiness%2Ftechnology%2Ffreshworks-bets-big-on-australia%2Fnews-story%2F7cc426f1afa91ae2ca9b493af0517275&memtype=anonymous&mode=premium">Freshworks bets big on Australia</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="442"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://tech.economictimes.indiatimes.com/news/startups/freshworks-raises-150m-in-series-h-funding-round/72048243">Freshworks now valued at $3.5B post new funding</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="443"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> Business Insider </li> </ul> </div> <a href="https://www.businessinsider.in/tech/news/the-ceo-of-freshworks-had-an-idea-10-years-ago-when-his-tv-was-damaged-by-movers-now-his-startup-is-worth-3-5-billion-and-is-threatening-salesforce-/articleshow/72046587.cms">The CEO of Freshworks had an idea 10 years ago when his TV was damaged by movers. Now his startup is worth $3.5 billion and is threatening Salesforce.</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="444"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 14, 2019 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://techcrunch.com/2019/11/13/freshworks-raises-150m-series-h-on-3-5b-valuation/">Freshworks raises $150M Series H on $3.5B valuation</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="445"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Freshworks-Launches-Customer-for-Life-Cloud-135217.aspx">Freshworks Launches Customer-for-Life Cloud</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="446"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> VentureBeat </li> </ul> </div> <a href="https://venturebeat.com/2019/11/13/freshworks-nabs-150-million-to-bring-cloud-and-automation-tools-to-customer-engagement-teams/">Freshworks nabs $150 million to bring cloud and automation tools to customer engagement teams</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="447"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 13, 2019 <ul class="date-place-sm publications-label"> <li> CrunchBase </li> </ul> </div> <a href="https://news.crunchbase.com/news/freshworks-doubles-revenue-valuation-raising-150m-in-series-h-funding/">Freshworks Doubles Revenue, Valuation, Raising $150M In Series H Funding</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="448"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">November 05, 2019 <ul class="date-place-sm publications-label"> <li> Denver Biz Journals </li> </ul> </div> <a href="https://www.bizjournals.com/denver/news/2019/11/05/freshworks-denver-growth.html">Bay Area software firm plans to grow Denver headcount from 12 to 100 in the next 6 months</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="449"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 31, 2019 <ul class="date-place-sm publications-label"> <li> Live Mint </li> </ul> </div> <a href="https://www.livemint.com/companies/news/freshworks-opens-second-office-in-us-to-hire-100-sales-and-solution-engineers-11572524767532.html">Freshworks opens second office in US, to hire 100 sales and solution engineers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="450"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 29, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/news/science/freshworks-to-tie-up-with-iit-m/articleshow/71799758.cms?from=mdr">Freshworks to tie up with IIT-M</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="451"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 25, 2019 <ul class="date-place-sm publications-label"> <li> Directors Club </li> </ul> </div> <a href="https://directorsclub.news/2019/10/25/kms-lighthouse-extends-its-knowledge-base-integration-to-freshworks-marketplace/">KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="452"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 15, 2019 <ul class="date-place-sm publications-label"> <li> The Week </li> </ul> </div> <a href="https://www.theweek.in/wire-updates/business/2019/10/15/pwr11--ameyo.html">Ameyo Integrates With Freshworks to Simplify Customer Journey</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="453"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">March 26, 2021 <ul class="date-place-sm publications-label"> <li> Business Standard </li> </ul> </div> <a href="https://www.business-standard.com/article/companies/startup-of-the-year-freshworks-aims-to-become-a-1-bn-company-in-5-years-121032501205_1.html">Startup of the year: Freshworks aims to become a $1-bn company in 5 years</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="454"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 03, 2019 <ul class="date-place-sm publications-label"> <li> Digital News Asia </li> </ul> </div> <a href="https://www.digitalnewsasia.com/digital-economy/exabytes-partners-freshworks-power-smes-customer-engagement-tools">Exabytes partners with Freshworks to power SMEs with customer engagement tools</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="455"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 02, 2019 <ul class="date-place-sm publications-label"> <li> IT Web </li> </ul> </div> <a href="https://www.itweb.co.za/content/5yONPvEEXArvXWrb">Creating customers for life in a digital world</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="456"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">October 02, 2019 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://finance.yahoo.com/news/lifeboat-signs-agreement-freshworks-add-111500292.html">Lifeboat Signs Agreement with Freshworks to Add Customer Engagement Software to Their Portfolio</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="457"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 24, 2019 <ul class="date-place-sm publications-label"> <li> All Africa </li> </ul> </div> <a href="https://allafrica.com/stories/201909240559.html">Africa: Freshworks, Redington Gulf Partner to Bring Easy to Use Customer Engagement Products to Middle East and Africa</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="458"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 18, 2019 <ul class="date-place-sm publications-label"> <li> Customer Experience Magazine </li> </ul> </div> <a href="https://cxm.co.uk/freshworks-named-in-forbes-cloud-100-list-for-third-year-in-row/">Freshworks Named in Forbes Cloud 100 List for Third Year in Row</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="459"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 13, 2019 <ul class="date-place-sm publications-label"> <li> Enterprise Times </li> </ul> </div> <a href="https://www.enterprisetimes.co.uk/2019/09/13/freshworks-us-business-lose-over-8b-pa-in-productivity/">Freshworks: US businesses lose Over $8B pa in productivity</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="460"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 10, 2019 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://finance.yahoo.com/news/freshworks-recognized-three-gartner-magic-150800079.html">Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="461"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 10, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://tech.economictimes.indiatimes.com/news/startups/powered-equally-by-mid-market-clientele-and-small-businesses-girish-mathrubootham/71055094">Mid-market clients power Freshworks' growth engine</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="462"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 06, 2019 <ul class="date-place-sm publications-label"> <li> Small Biz Trends </li> </ul> </div> <a href="https://smallbiztrends.com/2019/09/automation-and-customer-experience.html">Girish Mathrubootham of Freshworks: Automate What’s Automatable, But Not at the Expense of the Customer Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="463"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 06, 2019 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/refresh-2019-can-freshworks-change-cx-market-better-customer-success-metrics">Refresh 2019 - Can Freshworks change the CX market with better customer success metrics?</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="464"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://www.computerweekly.com/blog/CW-Developer-Network/Indian-Democratic-Design-a-new-mantra-for-developers">Indian Democratic Design: a new mantra for developers</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="465"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> YourStory </li> </ul> </div> <a href="https://yourstory.com/2019/09/freshworks-girish-mathrubootham-democratic-design-ikea">Democratic design makes Indian products simple, easy to use, and scalable, says Freshworks Founder Girish Mathrubootham</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="466"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Forbes </li> </ul> </div> <a href="https://www.forbes.com/sites/adrianbridgwater/2019/09/05/freshworks-ceo-calls-for-democratic-overhaul-of-software-dictatorship/#5df3c2ec574b">Freshworks CEO Calls For Democratic Overhaul Of 'Software Dictatorship'</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="467"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Small Business Trends </li> </ul> </div> <a href="https://smallbiztrends.com/2019/09/shaq-shares-secrets-of-success.html">Shaq Shares Secrets of Success at Refresh19</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="468"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-Insights/CRM-Blog/Bad-Software-Choices-Lead-to-Half-a-Billion-Hours-Wasted-Every-Year--133935.aspx">Bad Software Choices Lead to Half a Billion Hours Wasted Every Year</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="469"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Diginomica </li> </ul> </div> <a href="https://diginomica.com/refresh-2019-freshworks-ceo-warns-about-old-clunky-crm-and-puts-their-cx-strategy-enterprise-test">Refresh 2019 - Freshworks CEO warns about "old, clunky CRM" - and puts their CX strategy to the enterprise test</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="470"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> TechTarget </li> </ul> </div> <a href="https://itknowledgeexchange.techtarget.com/cwdn/freshworks-freshsuccess-a-software-tool-for-the-customer-for-life-vision/">Freshworks Freshsuccess: a software tool for the ‘customer-for-life’ vision</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="471"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 05, 2019 <ul class="date-place-sm publications-label"> <li> Small Biz Trends </li> </ul> </div> <a href="https://smallbiztrends.com/2019/09/freshworks-freshsuccess.html">Freshworks Announces Freshsuccess for Business at Refresh2019</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="472"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://www.computerweekly.com/blog/CW-Developer-Network/Freshworks-Refresh-19-keynote-notes-quotes-anecdotes">Freshworks Refresh 19: keynote notes, quotes & anecdotes</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="473"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-bolsters-business-software-platform-with-customer-success-tracker/articleshow/70983422.cms">Freshworks bolsters Business Software Platform with customer success tracker</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="474"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">September 04, 2019 <ul class="date-place-sm publications-label"> <li> Yahoo Finance </li> </ul> </div> <a href="https://finance.yahoo.com/news/freshworks-announces-freshsuccess-realize-unified-150800250.html">Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="475"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 20, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/tech/ites/freshworks-incs-billings-jump-61-in-q2-on-global-expansion/articleshow/70756391.cms">Freshworks Inc’s billings jump 61% in Q2 on global expansion</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="476"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 12, 2019 <ul class="date-place-sm publications-label"> <li> eCommerce Brasil </li> </ul> </div> <a href="https://www.ecommercebrasil.com.br/noticias/freshworks-mercado-livre/">Freshworks Launches Free Mercado Libre App Enhanced Shopping Experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="477"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">August 07, 2019 <ul class="date-place-sm publications-label"> <li> Computer Weekly </li> </ul> </div> <a href="https://www.computerweekly.com/blog/CW-Developer-Network/What-to-expect-from-Freshworks-Refresh-19">What to expect from Freshworks Refresh 19</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="478"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 22, 2019 <ul class="date-place-sm publications-label"> <li> Customer Experience Magazine </li> </ul> </div> <a href="https://cxm.co.uk/tag/freshworks/">Freshworks Teams With DWP to Help Jobseekers Find Work</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="479"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 15, 2019 <ul class="date-place-sm publications-label"> <li> CNBC TV18 </li> </ul> </div> <a href="https://www.cnbctv18.com/startup/at-cricket-world-cup-final-freshworks-pitches-for-a-hunger-free-india-3993271.htm">At Cricket World Cup final, Freshworks pitches for a hunger-free India</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="480"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 15, 2019 <ul class="date-place-sm publications-label"> <li> Times Of India </li> </ul> </div> <a href="https://timesofindia.indiatimes.com/business/india-business/freshworks-partners-with-feeding-india-to-serve-meals-to-children-in-slum-schools/articleshow/70226067.cms">Freshworks partners with Feeding India to serve meals to children</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="481"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">July 01, 2019 <ul class="date-place-sm publications-label"> <li> The Ken </li> </ul> </div> <a href="https://the-ken.com/story/freshworks-zero-100-million/">The Freshworks journey from zero to $100 million</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="482"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 20, 2019 <ul class="date-place-sm publications-label"> <li> Independant </li> </ul> </div> <a href="https://www.independent.ng/dangote-group-deploys-freshworks-to-unify-it-service-management/">Dangote Group Deploys Freshworks To Unify IT Service Management</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="483"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 11, 2019 <ul class="date-place-sm publications-label"> <li> Web Adictos </li> </ul> </div> <a href="https://webadictos.com/mercado-libre-y-freshworks/">Mercado Libre and Freshworks team up to improve the customer experience</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="484"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">June 06, 2019 <ul class="date-place-sm publications-label"> <li> Economic Times </li> </ul> </div> <a href="https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/freshworks-ties-up-with-orangeone-corp-for-japanese-expansion/articleshow/69674404.cms">Freshworks ties up with OrangeOne Corp for Japanese expansion</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="485"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 29, 2019 <ul class="date-place-sm publications-label"> <li> IDG CIO </li> </ul> </div> <a href="https://www.cio.co.uk/it-applications/how-national-theatre-is-fostering-collaboration-across-teams-3697410/">How the National Theatre is fostering collaboration across teams with Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="486"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 28, 2019 <ul class="date-place-sm publications-label"> <li> Destination CRM </li> </ul> </div> <a href="https://www.destinationcrm.com/Articles/CRM-Insights/Case-Studies/GardaWorld-Freshens-Its-Service-Capabilities-131994.aspx">GardaWorld Freshens Its Service Capabilities with Freshworks</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="487"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 24, 2019 <ul class="date-place-sm publications-label"> <li> TechInAsia </li> </ul> </div> <a href="https://www.techinasia.com/indian-saas-unicorn-pushes-smart-customer-service-expands-southeast-asia">Freshworks pushes ‘smart customer service’ as it expands in Southeast Asia</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="488"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 20, 2019 <ul class="date-place-sm publications-label"> <li> Siecle Digital France </li> </ul> </div> <a href="https://siecledigital.fr/2019/05/20/freshworks-la-revolution-du-logiciel-dentreprise-debarque-en-france/">Freshworks: the corporate software revolution lands in France</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="489"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2019 <ul class="date-place-sm publications-label"> <li> TechCrunch </li> </ul> </div> <a href="https://techcrunch.com/2019/05/21/freshworks-acquires-customer-success-service-natero/">Freshworks acquires customer success service Natero</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="490"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2019 <ul class="date-place-sm publications-label"> <li> CNBC </li> </ul> </div> <a href="https://www.cnbctv18.com/technology/freshworks-acquires-american-cloud-start-up-natero-3413141.htm">Freshworks acquires American cloud start-up Natero</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="491"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 21, 2019 <ul class="date-place-sm publications-label"> <li> Inc42 </li> </ul> </div> <a href="https://inc42.com/buzz/freshworks-strengthens-customer-success-acquisition-of-natero/">Freshworks strengthens Freshsuccess Biz with acquisition of Natero</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="492"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">May 02, 2019 <ul class="date-place-sm publications-label"> <li> Entrepreneur India </li> </ul> </div> <a href="https://www.entrepreneur.com/article/333149">87% of Indian Consumers Prefer Brands Offering Proactive Engagement Services</a> </div> <div class="newsfeed-card hide" aria-hidden="true" data-position="493"> <div class="newsfeed-line mb-sm"></div> <div class="date-place-sm">April 29, 2019 <ul class="date-place-sm publications-label"> <li> The Australian 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