Fair Trading Practices for the Renovation Industry

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href="/legislation/consumer-protection-fair-trading-act">Consumer Protection (Fair Trading) Act</a></li> <li class="active"><span>Fair Trading Practices for the Renovation Industry</span></li> </ul> </div> </div> <div class="content-body"> <div class="container"> <div class="col10-md-8 standard-content"> <article class="article"> <div class="rte"> <h1>Fair Trading Practices for the Renovation Industry</h1> <p><img alt="Renovation gif" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/9961_cccs_renovation_gdn-eng_300x250.ashx?h=250&w=300&hash=7AEBA74BFC8B2A4E0A221FEDAB1AE989" style="border: 10px solid #ffffff; height: 250px; width: 300px; float: left; margin-left: 10px;" />CCCS has published a Guide on Fair Trading Practices for the Renovation Industry, which aims to improve business practices in the industry and help the suppliers of interior design or renovation services steer clear of unfair practices.</p> <p>The term “Contractor” in this Guide includes interior designers and renovation contractors. The Guide is intended to raise Contractors’ awareness of good practices that they should adopt to enable consumers to make well-informed decisions as well as conduct which may constitute unfair practices under the Consumer Protection (Fair Trading) Act 2003.</p> <h4><strong>The five main areas covered are:</strong></h4> <p><strong>1)<span style="white-space: pre;"> </span>Mutually Agreed Renovation Timeline</strong></p> <p><img alt="Mutually Agreed Timeline" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/mutually-agreed-timeline.ashx?h=101&w=150&hash=1455FAF059950267B2C6359A3E4B1E3D" style="height: 101px; width: 150px; margin-right: 20px; float: left;" />Contractors should assess their ability to undertake and complete the works in a timely manner before committing to the consumer. A mutually agreed work schedule with clear deadlines, including the projected start date and completion date, should be included in the renovation contract. There should be agreement on how work delays or contingencies should be managed.</p> <p><strong>2)<span style="white-space: pre;"> </span>Transparent Pricing with No Hidden Costs</strong></p> <p><img alt="Transparent Pricing" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/transparent-pricing.ashx?h=100&w=150&hash=12240FA73EC4762DB04B122A6E0795EA" style="height: 100px; width: 150px; float: left; margin-right: 20px;" />Contractors should ensure that the prices quoted to consumers are transparent, accurate, clear and itemised. Mandatory charges for the works should be stated in the quotation/ contract at the onset. If the charges cannot be calculated in advance, Contractors should disclose the existence of such charges and provide estimates of such charges to the consumer before the contract is entered into.</p> <p><strong>3)<span style="white-space: pre;"> </span>Accurate Description of Goods and Services</strong></p> <p><img alt="Accurate Description" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/accurate-description.ashx?h=100&w=150&hash=DE7DD278E6B3441D3211CCE0E37D7465" style="height: 100px; width: 150px; float: left; margin-right: 20px;" />Contractors should ensure that claims made on goods and services and claims in relation to their business are clear and accurate. A reasonably detailed breakdown and description of the goods and services to be supplied for the works involved should be stated clearly in the renovation contract.</p> <p><strong>4)<span style="white-space: pre;"> </span>Clear Exchange, Repair and Refund Policy</strong></p> <p><img alt="Clear Exchange" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/clear-exchange-refund-policy.ashx?h=93&w=150&hash=A937A44E2C87706CF5632FB584CC13ED" style="height: 93px; width: 150px; float: left; margin-right: 20px;" />Contractors should inform consumers on their rights and remedies, such as exchanges, repairs and refunds, and have such rights and remedies stated clearly and accurately in the contract. Agreed warranties should also be honoured.</p> <p><strong>5)<span style="white-space: pre;"> </span>Obtaining Consumer’s Consent for the Supply of Goods or Services</strong></p> <p><img alt="Obtain Consumer Consent" src="/-/media/custom/ccs/images/media-and-publications/media-releases/renovation-images-5-may-2022/obtain-consumer-consent.ashx?h=86&w=150&hash=9804C7B213BA30714FB7D5E237D502C9" style="height: 86px; width: 150px; float: left; margin-right: 20px;" />Contractors should adhere to the renovation contract once it has been signed and supply goods and services that the consumer has consented to. Revisions to the contract or work order variations should be made only with the consumer’s express agreement.</p> <h6>Download the Guide on Fair Trading Practices for the Renovation Industry here:</h6> <ul> <li><a href="/-/media/custom/ccs/files/education-and-compliance/educational-resources/corporate-brochures/renovation-brochures/guide_fair-trading-practices-for-renovation-industry_english.ashx" target="_blank">English Brochure</a></li> <li><a href="/-/media/custom/ccs/files/education-and-compliance/educational-resources/corporate-brochures/renovation-brochures/guide_fair-trading-practices-for-renovation-industry_chinese.ashx" target="_blank">Chinese Brochure</a></li> </ul> </div> </article> <div class="social-sharing-widget"> <div class="social-sharing-widget__left"> <p>Last Updated on 05 May 2022</p> </div> <div class="social-sharing-widget__right"> <span class="share-page">Share this page</span> <div class="social-sharing-widget__right--medias"> <ul class="links sharethis-inline-share-buttons"></ul> </div> </div> </div> </div> <div class="col10-md-2"> <div class="side-nav"> <ul class="side-nav__lvl1"> <li class="side-nav__lvl1--li"> <a href="/legislation/competition-act">Competition Act and Guidelines</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a href="/legislation/competition-act/environmental-sustainability-collaboration-guidance-note"> <span>Environmental Sustainability Collaboration Guidance Note</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/legislation/competition-act/business-collaboration-guidance-note"> <span>Business Collaboration Guidance Note</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/legislation/competition-act/financial-penalty-framework"> <span>Financial Penalty Framework</span> </a> </li> </ul> </li> <li class="side-nav__lvl1--li"> <a href="/legislation/consumer-protection-fair-trading-act">Consumer Protection (Fair Trading) Act</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a href="/legislation/consumer-protection-fair-trading-act/fair-trading-practices-for-beauty-industry"> <span>Fair Trading Practices for Beauty Industry</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/legislation/consumer-protection-fair-trading-act/fair-trading-practices-for-the-renovation-industry"> <span>Fair Trading Practices for the Renovation Industry</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/legislation/consumer-protection-fair-trading-act/price-transparency-guidelines"> <span>Guidelines on Price Transparency</span> </a> </li> <li class="side-nav__lvl2--li"> <a href="/legislation/consumer-protection-fair-trading-act/what-happens-if-you-are-misled-into-making-a-purchase"> <span>What happens if you are misled into making a purchase?</span> </a> </li> </ul> </li> </ul> </div> </div> </div> </div> </div> <footer class="site-footer"> <div class="container"> <div class="newsletter-signup"> <div class="sitecore-form"> </div> </div> <div class="site-footer__top"> <a class="back-to-top" href="#"><span class="visuallyHidden">Back to top</span><i class="icon icon-chevron-up"></i></a> <div class="site-footer__row site-footer__row--name"><span>Competition and Consumer Commission of Singapore</span></div> <div class="site-footer__row site-footer__row--links"> <ul class="footer-links"> <li> <a href="/faq" >FAQ</a> </li> <li> <a href="/resources/useful-links" >Useful Links</a> </li> <li> <a href="/approach-cccs/making-complaints" >Feedback</a> </li> <li> <a href="/sitemap" >Sitemap</a> </li> <li> <a href="/about-cccs/contact-us" >Contact CCCS</a> </li> </ul> <ul class="footer-links__social"> <li> <a href="http://www.twitter.com/CompetitionSG" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Twitter</span> <i class="icon-twitter"></i> </a> </li> <li> <a href="http://www.facebook.com/cccs.sg" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Facebook</span> <i class="icon-facebook"></i> </a> </li> <li> <a href="http://www.youtube.com/user/theccs05" class="btn-round" rel="noopener noreferrer" target="_blank" > <span class="visuallyHidden">Youtube</span> <i class="icon-youtube"></i> </a> </li> </ul> </div> </div> <div class="site-footer__bottom"> <div class="site-footer__bottom--left"> <ul> <li> <a href="https://www.tech.gov.sg/report_vulnerability" target="_blank" rel="noopener noreferrer" >Report Vulnerability</a> </li> <li> <a href="/about-cccs/privacy-statement" >Privacy</a> </li> <li> <a href="/about-cccs/terms-of-use" >Terms of Use</a> </li> </ul> </div> <div class="site-footer__bottom--right"> <p class="copyright">© 2024 CCCS Singapore. 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