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778px){.three-col{width:49.15254%;float:left;margin-right:1.69492%}.three-col.omega{width:49.15254%;float:left;margin-right:1.69492%}.three-col:nth-child(even){width:49.15254%;float:right;margin-right:0}.four-col{width:49.15254%;float:left;margin-right:1.69492%}.four-col.omega{width:49.15254%;float:left;margin-right:1.69492%}.four-col:nth-child(even){width:49.15254%;float:right;margin-right:0}}@media (max-width: 700px){.one-col,.two-col,.three-col,.four-col{width:100%;float:right;margin-right:0;clear:both;display:block;float:none}.one-col.omega,.one-col:nth-child(even),.two-col.omega,.two-col:nth-child(even),.three-col.omega,.three-col:nth-child(even),.four-col.omega,.four-col:nth-child(even){width:100%;float:right;margin-right:0}}</style> <div class="mod-block"> <div class="mod-tab"> <article class="mod-wrapper standard-mod" style="background-color: #2D2D2D; background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/Retail-Hero.png'); background-repeat: no-repeat; background-size: cover; background-position: ; "> <section class="mod-section grid-container" style=" height: 100px;"> <aside class="left-sided"> <h2 class="mod-title-top" style="color: Select One"></h2> <h1 class="mod-title-main" style="color: Select One; font-size: Select One;"></h1> <div class="mod-content small-text" style="color: #ffffff;"><h3 style="font-weight:bold; color:#78A300; font-size:14px; margin-top:-50px;">RETAIL IN REAL TIME</h3> <h1 style="font-size:50px; line-height:1em; margin-top:30px; margin-bottom:30px;">What’s in store for the</br> future of commerce</h1> <p>Until recently, commerce was always connected to a time or place. Now, shopping happens</br> everywhere, with no restrictions on location, device, or business hours. Stores pop-up in</br> temporary spaces, purchases are made in-app, and social media fills in the blanks. </br></br> For retailers, there’s more to focus on than just service with a smile. What matters is reducing</br> friction, increasing convenience, and improving the customer experience. And that customer</br> experience has to be consistent across all brand touchpoints.</p></div> <div class="button-contain"> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; "> <section class="mod-section grid-container" style="background-image: url('/web/20161018161311im_/https://www.zendesk.com/lp/retail/'); background-position: ; background-repeat: no-repeat; height: ;"> <aside class="left-sided center"> <h2 class="mod-title-top" style="color: Select One"></h2> <h1 class="mod-title-main" style="color: Select One; font-size: Select One;"></h1> <div class="mod-content small-text" style="color: #ffffff;"><div class="home-tour"> <div class="mod-block"> <article class="mod-wrapper tri-iconage"> <section class="mod-section" style="padding-bottom:0; padding-top:0;"> <aside> <h2 class="mod-title-small-headline">Better business comes from better relationships</h2> <h3 class="mod-title-tagline">Zendesk helps manage relationships across all aspects of your business to improve the customer experience. Our platform offers tools that handle everything from phone support to analytics, social media to internal operations. It’s fast and flexible so you can innovate with ease, and scale when you need to grow.</h3> <ul> <li class="one"> <aside> <span class="border" style="background-image: url(//web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/Bell.png); background-repeat:no-repeat; background-size: 170px 169px;"></span> <h4 class="h-rev">Customer Support</h4> <p>Whether they reach out to you with questions, want to find answers on their own, or need to be proactively engaged, Zendesk makes communicating with customers easy and efficient on any channel — email, web, social, phone, or chat.</p> </aside> </li> <li class="two"> <aside> <span class="border" style="background-image: url(//web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/Truck.png); background-repeat:no-repeat; background-size: 170px 169px;"></span> <h4 class="h-rev">Vendor Management</h4> <p>If your supplier has unanswered questions, it can cause delays for your customers. Make it easy for your vendors to work with you. Remove the roadblocks to service by providing them with self-service and assisted support.</p> </aside> </li> <li class="three"> <aside> <span class="border" style="background-image: url(//web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/FistBump.png); background-repeat:no-repeat; background-size: 170px 169px;"></span> <h4 class="h-rev">Employee Satisfaction</h4> <p>Employees are a lot like internal customers, and treating them as such makes for better relationships. And a good internal help desk—whether for IT or HR—improves communication and helps smooth out operations.</p> </aside> </li> </ul> <div class="centered" style="display: inline-block;width:100%;"> <a href="#tri-cta-module" class="cta btn-orange btn-large no-margin">LEARN MORE</a> </div> </aside> </section> </article> </div> </div></div> <div class="button-contain"> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/Ugg_header.jpg'); background-repeat: no-repeat; background-size: cover; background-position: ; "> <section class="mod-section grid-container" style=" height: 360px;"> <aside class="right-sided two-col omega"> <h2 class="mod-title-top" style="color: #000">UGG®/Deckers Brands</h2> <h1 class="mod-title-main" style="color: #000; font-size: 60px;">Designing better customer experiences</h1> <div class="mod-content small-text" style="color: #ffffff;"></div> <div class="button-contain"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/customer/deckers-brands/" class="cta btn-light-gray stnd-btn-med">Read the Story</a> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; "> <section class="mod-section grid-container" style="background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/lazada-smaller2.png'); background-position: right; background-repeat: no-repeat; height: ;"> <aside class="left-sided two-col"> <h2 class="mod-title-top" style="color: #000">Lazada Group</h2> <h1 class="mod-title-main" style="color: #000; font-size: 60px;">Scaling support </br>with Zendesk</h1> <div class="mod-content small-text" style="color: #ffffff;"></div> <div class="button-contain"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/customer/lazada-group/" class="cta btn-light-gray stnd-btn-med">Read the Story</a> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/Everlane.jpg'); background-repeat: no-repeat; background-size: cover; background-position: ; "> <section class="mod-section grid-container" style=" height: ;"> <aside class="right-sided two-col omega"> <h2 class="mod-title-top" style="color: #000">Everlane</h2> <h1 class="mod-title-main" style="color: #000; font-size: 60px;">Providing real-time support in Facebook Messenger</h1> <div class="mod-content small-text" style="color: #ffffff;"></div> <div class="button-contain"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/blog/everlane/" class="cta btn-light-gray stnd-btn-med">Read the Story</a> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; "> <section class="mod-section grid-container" style="background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/loreallogo.png'); background-position: right; background-repeat: no-repeat; height: ;"> <aside class="left-sided two-col"> <h2 class="mod-title-top" style="color: #000">L’Oréal</h2> <h1 class="mod-title-main" style="color: #000; font-size: 60px;">Increasing employee satisfaction</h1> <div class="mod-content small-text" style="color: #ffffff;"></div> <div class="button-contain"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/customer/loreal/" class="cta btn-light-gray stnd-btn-med">Read the Story</a> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; background-image: url('https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/all_saints2.png'); background-repeat: no-repeat; background-size: cover; background-position: ; "> <section class="mod-section grid-container" style=" height: 360px;"> <aside class="right-sided two-col omega"> <h2 class="mod-title-top" style="color: #fff">THIRTEEN LANGUAGES, ONE CUSTOMER EXPERIENCE</h2> <h1 class="mod-title-main" style="color: #fff; font-size: 60px;">Scaling Support for Global Expansion</h1> <div class="mod-content small-text" style="color: #ffffff;"></div> <div class="button-contain"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/customer/allsaints/" class="cta btn-light-gray stnd-btn-med">Read the Story</a> </div> </aside> </section> </article> <article class="mod-wrapper standard-mod" style="background-color: #fff; "> <section class="mod-section grid-container" style="background-image: url('/web/20161018161311im_/https://www.zendesk.com/lp/retail/'); background-position: ; background-repeat: no-repeat; height: 100px;"> <aside class="left-sided center"> <h2 class="mod-title-top" style="color: Select One"></h2> <h1 class="mod-title-main" style="color: Select One; font-size: Select One;"></h1> <div class="mod-content small-text" style="color: #ffffff;"><article id="tri-cta-module" class="mod-wrapper " style="padding:0;margin:-40px 0 0;"> <section style="padding:0;margin:0;"> <aside> <h3 class="mod-title-top" style="color: #444; font-size: 30px; font-family: DNLTL;">Time to take stock</h3> <ul class="col-960 context"> <li class="tri-cta-colmn first active"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/lp/forrester-predictions-2016-ecommerce-gap-widens-zendesk/"> <img src="https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/ForresterReport-ecommerce.png"/> <h1 class="mod-title-main">Forrester Predictions 2016</h1> </a> <p>Access a complimentary copy of the 2016 Forrester eCommerce Predictions Report and get a sneak peak at the future of customer engagement.</p> <a class="cta btn-orange" href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/lp/forrester-predictions-2016-ecommerce-gap-widens-zendesk/">ACCESS</a> </li><li class="tri-cta-colmn "> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/resources/enterprise-chat-panel-discussion-webinar/"> <img src="https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/webinar_v2.png"/> <h1 class="mod-title-main">Webinar</h1> </a> <p>Watch a recording of our most recent live webinar. Join customer experts from Burton and UGG®/Deckers to learn about using live chat to increase sales and satisfaction.</p> <a class="cta btn-orange" href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/resources/enterprise-chat-panel-discussion-webinar/">WATCH</a> </li><li class="tri-cta-colmn last"> <a href="https://web.archive.org/web/20161018161311/https://www.zendesk.com/lp/zendesk-retail-customer-story-ebook/"> <img src="https://web.archive.org/web/20161018161311im_/https://d26a57ydsghvgx.cloudfront.net/jp/Other-Content/retail-ebook-tri-cta.jpg"/> <h1 class="mod-title-main">Customer Story eBook</h1> </a> <p> What's in store for the future of commerce? 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