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Zendesk presentations channel

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<ul class="userStats"> <li> <a href="/web/20161018055337/http://www.slideshare.net/zendesk/presentations" class="j-slideshare j-author-slideshows" title="SlideShares">73 SlideShares</a> </li> <li> <a href="/web/20161018055337/http://www.slideshare.net/zendesk/followers" title="View people following Zendesk" class="j-followers"> 262 Followers </a> </li> <li class="user-clipboards"> <a href="/web/20161018055337/http://www.slideshare.net/zendesk/clipboards" rel="nofollow">0 Clipboards</a> </li> </ul> </div> </div> <!-- Modal --> <div id="myModal" class="modal hide fade" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button> <h3 id="myModalLabel">Modal header</h3> </div> <div class="modal-body"> <p>One fine body…</p> </div> <div class="modal-footer"> <button class="btn btn-primary j-yes" data-id="39481850">Yes</button> <button class="btn j-no" data-dismiss="modal" aria-hidden="true">No</button> </div> </div> <ul class="v-card profileData"> <li><ul class="adr" itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"><li><span class="notranslate street-address" itemprop="streetAddress">1019 Market Street</span></li><li class="location" title="Location"><span class="spriteProfile location"></span> <span class="notranslate city" itemprop="addressLocality">San Francisco Bay Area</span>,&nbsp;<span class="notranslate region" itemprop="addressRegion">CA</span><span class="notranslate comma-separater">,&nbsp;</span><span class="country-name" itemprop="addressCountry">United States</span></li></ul></li> <li><span class="spriteProfile industry" title="Industry"><span class="dataLabel">Industry </span><span>Technology / Software / Internet</span></span></li> <li><span class="dataLabel">Website</span> <span class="spriteProfile web" title="Website"><a target="_blank" itemprop="url" 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It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. 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line-height:20px;"> View all </a> <a href="/web/20161018055337/http://www.slideshare.net/zendesk/presentations" title="Presentations" class="presentations pull-left"> <span class="notranslate"> Presentations (<span class="viewAll">34</span>) </span> </a> </h2> <ul class="thumbnailFollowGrid"> <li> <a class="notranslate j-presentations-slideview" title="Zendesk: Atendimento inteligente - 2014" href="/web/20161018055337/http://www.slideshare.net/zendesk/zendesk-atendimento-inteligente-2014"> <span> <img width="112" class="nickname" src="//web.archive.org/web/20161018055337im_/http://public.slidesharecdn.com/b/images/thumbnail.png" data-original="//web.archive.org/web/20161018055337/http://cdn.slidesharecdn.com/ss_thumbnails/atendimentointeligente-2014-141106123737-conversion-gate02-thumbnail-2.jpg?cb=1415280130" alt="Zendesk: Atendimento inteligente - 2014"/> </span> Zendesk: Atendimento intelige... </a> <span class="stats"> <span class="noWrap"> 1 year ago </span> <span class="noWrap"> </span> </span> </li> <li> <a class="notranslate j-presentations-slideview" title="Illuminate: Insights from Customer Service Experts" href="/web/20161018055337/http://www.slideshare.net/zendesk/illuminate-insights-from-cust-serv-experts-final-40790740"> <span> <img width="112" class="nickname" src="//web.archive.org/web/20161018055337im_/http://public.slidesharecdn.com/b/images/thumbnail.png" data-original="//web.archive.org/web/20161018055337/http://cdn.slidesharecdn.com/ss_thumbnails/illuminate-insightsfromcustservexpertsfinal-141027170124-conversion-gate02-thumbnail-2.jpg?cb=1414456017" alt="Illuminate: Insights from Customer Service Experts"/> </span> Illuminate: Insights from Cus... </a> <span class="stats"> <span class="noWrap"> 1 year ago </span> <span class="noWrap"> </span> </span> </li> <li> <a class="notranslate j-presentations-slideview" title="カスタマーサービスの新スタンダード クラウド型 Zendeskでできること" href="/web/20161018055337/http://www.slideshare.net/zendesk/zendesk-38394122"> <span> <img width="112" class="nickname" src="//web.archive.org/web/20161018055337im_/http://public.slidesharecdn.com/b/images/thumbnail.png" data-original="//web.archive.org/web/20161018055337/http://cdn.slidesharecdn.com/ss_thumbnails/zendesk-140826225824-phpapp01-thumbnail-2.jpg?cb=1410801094" alt="カスタマーサービスの新スタンダード クラウド型 Zendeskでできること"/> </span> カスタマーサービスの新スタンダード クラウド型 Ze... </a> <span class="stats"> <span class="noWrap"> 2 years ago </span> <span class="noWrap"> </span> </span> </li> <li class="last"> <a class="notranslate j-presentations-slideview" title="本当は怖いカスタマーサービスの世界 こんなモンスターチケットにご用心..." href="/web/20161018055337/http://www.slideshare.net/zendesk/ticket-x-jass"> <span> <img width="112" class="nickname" src="//web.archive.org/web/20161018055337im_/http://public.slidesharecdn.com/b/images/thumbnail.png" data-original="//web.archive.org/web/20161018055337/http://cdn.slidesharecdn.com/ss_thumbnails/ticketxjass-140821160321-phpapp02-thumbnail-2.jpg?cb=1408638209" alt="本当は怖いカスタマーサービスの世界 こんなモンスターチケットにご用心..."/> </span> 本当は怖いカスタマーサービスの世界 こんなモンスターチケッ... </a> <span class="stats"> <span class="noWrap"> 2 years ago </span> <span class="noWrap"> </span> </span> </li> </ul> </div> <div class="box panel"> <h2 class="heading"> <a href="/web/20161018055337/http://www.slideshare.net/zendesk/infographics" class="view-all-link customLinkColor j-infographics-viewall" style="float:right; 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