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Zendesk | ПО для обслуживания клиентов и система поддержки на основе тикетов
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вебинары</a></li> </ul> </div> </li> </ul> <a href="/web/20161018002105/https://www.zendesk.com.ru/register/" class="buy-button button button-orange orange register">Начало работы</a> </nav> </div> </div> </div> </div> <div class="clearfix"></div> </header> <style>.primary-menu .register{display:none;}.masthead.transparent{top:0;}.masthead.transparent .site-title a{background-image:url("//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/images/l-chrome/logo-zendesk-white.svg");}.masthead.transparent .js-stuck .site-title a{background-image:url("//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/images/l-chrome/logo-zendesk.svg");}.masthead .primary-menu{margin-right:-13px;}.masthead .site-title:after{color:#fff;}@media only screen and (min-width: 700px) {.masthead.transparent.nav-hide-n-seek .list-parent>a{color:#fff;}.secondary-menu .secondary-menu-item,.secondary-menu .secondary-menu-item>li>a{color:#fff;}}</style> <article class="home-tour home-relationships-complicated"> <header class="splash"> </header> <div class="mod-block ent-templ-lp"> <div class="mod-tab"> <article class="hero-background"> <div class="row the-hero"> <div class="inner"> <div class="video-container"> <video loop="" poster="//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-home/homepage-rac-2X.png" autoplay="autoplay" preload="" id="story-of-video" class="res-video"> <source src="//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/videos/homepage_1x.webm" type="video/webm; codecs=vp8,vorbis"></source> <source src="//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/videos/homepage_1x.mp4" type="video/mp4"></source> <source src="//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/videos/homepage_1x.ogv" type="video/ogg; codecs=theora,vorbis"></source> </video> </div> <h1 class="title">Суть бизнеса — это отношения</h1> <div class="sub">Эти отношения могут быть сложными, но Zendesk помогает их улучшить.</div> <div class="button-contain"> <a class="button button-orange" href="/web/20161018002105/https://www.zendesk.com.ru/register/">Ознакомление</a> </div> </div> </div> </article> <img src="//web.archive.org/web/20161018002105im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-home/homepage-rac-2X.png" class="smash-img"/> <article class="mod-wrapper tri-iconage"> <section class="mod-section tri"> <aside> <h2 class="mod-title-small-headline">Хорошие отношения — это всегда хорошо</h2> <h3 class="mod-title-tagline">Наше программное обеспечение помогает компаниям организовать первоклассное обслуживание клиентов и развить более осмысленные, персонально направленные и продуктивные отношения с клиентами.</h3> <ul> <li class="one"> <aside> <span class="base"></span> <span data-anchor-target=".tri-iconage .mod-title-small-headline" data-bottom="top:-18px;" data-center="top:13px;" class="fingers"></span> <span data-anchor-target=".tri-iconage .mod-title-small-headline" data-center-top="top: 5px" data-center-bottom="top: 11px;" class="bell"></span> <span class="border"></span> <h4 class="h-rev">Поддержка</h4> <p>Элегантная система клиентской поддержки для обработки запросов, поступающих из любого канала — по электронной почте, с веб-сайта, из социальных сетей, по телефону или в чате.</p> </aside> </li> <li class="two"> <aside> <span data-anchor-target=".tri-iconage .mod-title-tagline" data-center="opacity:0;top:66px;right:168px;" data-center-bottom="opacity:1;top:40px;right:158px;" class="splash splash-tiny"></span> <span data-anchor-target=".tri-iconage .mod-title-tagline" data-center="opacity:0;top:66px;right:175px;" data-center-bottom="opacity:1;top:47px;right:192px;" class="splash splash-left"></span> <span data-anchor-target=".tri-iconage .mod-title-tagline" data-center="opacity:0;top:65px;right:168px;" data-center-bottom="opacity:1;top:50px;right:148px;" class="splash"></span> <span data-anchor-target=".tri-iconage .mod-title-tagline" data-center-top="top: -52px" data-center="top: 5px;" class="drink"></span> <span data-anchor-target=".tri-iconage .mod-title-tagline" data-bottom-top="right:-15px;" data-center-top="right:85px;" class="hand"></span> <span class="border"></span> <h4 class="h-rev">Самообслуживание</h4> <p>Удобная возможность для пользователей помочь самим себе, быстро найти нужную информацию и избежать разочарования.</p> </aside> </li> <li class="three"> <aside> <span class="water"></span> <span data-anchor-target=".tri-iconage" data-100-top="right: 45px" data-top="right: -3px;" class="mask"></span> <span data-anchor-target=".tri-iconage" data-top="top: 169px" data--100-top="top: 128px;" class="flowers"></span> <span data-anchor-target=".tri-iconage" data-center-top="top: 42px; right: 110px; -ms-transform:rotate(-45deg); -moz-transform:rotate(-45deg); -webkit-transform:rotate(-45deg);" data-100-top="top: 19px; right: 131px; -ms-transform:rotate(0deg); -moz-transform:rotate(0deg); -webkit-transform:rotate(0deg);" class="pot"></span> <span class="border"></span> <h4 class="h-rev">Привлечение</h4> <p>Набор функций, который дает вам необходимые данные и представления для развития более осмысленных, персонально направленных и плодотворных отношений с клиентами.</p> </aside> </li> </ul> <div class="centered product-paths"> <a href="/web/20161018002105/https://www.zendesk.com.ru/product/tour/" class="cta btn-gray btn-large no-margin">Ознакомьтесь</a> <span>или</span> <a href="/web/20161018002105/https://www.zendesk.com.ru/demo/#demo-form" class="cta btn-orange btn-large no-margin">Заказать демонстрацію</a> </div> </aside> </section> </article> <article class="mod-wrapper customers-testimonial"> <section class="mod-section"> <aside> <h2 class="mod-title-subheadline mod-title-huge green text-centered">Более 80 000 компаний доверяют нам своих клиентов </h2> </aside> </section> </article> <article class="customer-grid" 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