Help for consumers

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</div> </div> <div class="carousel-item "> <div class="row d-flex align-items-center"> <div class="col-4 col-sm-3 col-md-2"> <a href="https://uokik.gov.pl/en/help-for-consumers"> <img src="https://uokik.gov.pl/storage/plywajacy-tekst/pomoc-dla-konsumentow-350x350.png" alt="Help for consumers in Poland" class="d-block image_slider"> </a> </div> <div class="col-8 col-sm-9 col-md-10"> <a href="https://uokik.gov.pl/en/help-for-consumers">Help for consumers in Poland</a> </div> </div> </div> </div> </div> </div> </div> <div id="page-wrap"> <section class="section breadcrumb_div"> <div class="container-xxl"> <div class="row"> <div class="col-lg-9"> <nav class="d-inline-block" aria-label="breadcrumb" > <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="https://uokik.gov.pl/en" title="Home" > Home </a> </li> <li class="breadcrumb-item"> <a href="https://uokik.gov.pl/en/contact" title="Contact" > Contact </a> </li> <li class="breadcrumb-item active"> <span> Help for consumers </span> </li> </ol> </nav> <div class="clearfix"></div> <h3 class="page-title title mt-20 mb-40">Help for consumers</h3> </div> </div> </div> </section> <section class="section pb-100"> <div class="container-xxl"> <article class="post post--single"> <div class="post__content"> <div class="ck-content"><p>There are a number of institutions <a href="https://uokik.gov.pl/dla-konsumentow" target="_blank" rel="noopener noreferrer">in Poland</a> providing free legal assistance in individual consumers cases. </p><p>The first point of contact is the consumer hotline and e-mail. This help is provide by non-governmental consumer organisations and financed by the Office of Competition and Consumer Protection. Assistance with more complex matters requires contact with a consumer ombudsman. Consumer advice is also provided by the Trade Inspection.</p><p>There are over 370 municipal and district consumer ombudsmen which provide free consumer help and advice, mediation and legal assistance in court proceedings. Consumer ombudsmen are not subordinated to the President of the UOKiK. However, these institutions cooperate closely: the ombudsmen submit yearly reports on their activity, report problems relating to consumer protection and notify the Office of suspected infringements of collective consumer interests. Moreover, ombudsmen’s representatives form the National Board of Consumer Ombudsmen, an advisory body to the President of the UOKiK.</p><p>In the most complex cases – industry-specific, e.g., financial, telecommunications, transportation, energy – the consumer can get help from specialized institutions.</p><p>The <a href="https://konsument.gov.pl/en/" target="_blank" rel="noopener noreferrer">ECC-Net‘s</a> legal experts assist consumers to solve their cross-border problems free of charge by providing legal expertise.</p><p>Consumers may also opt for <a href="https://polubowne.uokik.gov.pl/" target="_blank" rel="noopener noreferrer">mediation or arbitration</a> (ADR – Alternative dispute resolution, also known as out-of-court mechanisms) as an inexpensive and efficient alternative to formalised and lengthy court procedures. A network of consumer courts of arbitration operates at Voivodship Inspectorates of the Trade Inspection. There are <a href="https://uokik.gov.pl/wazne_adresy.php#faq596" target="_blank" rel="noopener noreferrer">16 consumer courts of arbitration with 15 branch offices</a>. Other ADR institutions are e.g.: Financial Ombudsman, the Court of Arbitration by the Office of Electronic Communication, the Ombudsman by the Energy Regulatory Office.</p></div> </div> </article> </div> </section> </div> <div class="newsletter_bg"> <div class="container-xxl newsletter-heading"> <h4 class="newsletter-form-title">Newsletter UOKiK </h4> <p class="newsletter-form-desc">Stay up to date! </p> <a href="/en/newsletter" class="newsletter-form-button btn" >Sign up</a> </div> </div> <div class="banner_projekty container-xxl mb-40"> </div> <footer class="page-footer footer-dark-blue pt-50"> <div class="container-xxl"> <div class="row pb-50"> <div class="col-lg-4 col-md-4 col-sm-6 col-12"> <aside class="widget widget--transparent widget__footer widget__about"> <div class="widget__header2 margin-phone-30"> <img src="https://uokik.gov.pl/storage/loga/logo-uokik-white-en.png" alt="Office of Competition and Consumer Protection" height="85"> <div class="phone-show" style="display: none;color: #deb308; margin-top:20px;">Office of Competition and Consumer Protection</div> </div> </aside> </div> <div class="col-lg-3 col-md-6 col-sm-6 col-12 telefon"> <aside class="widget widget--transparent widget__footer custom_html"> <ul> <li>Office of Competition and Consumer Protection</li> <li>Pl. 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