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Product related questions : Support Portal

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Most of our product related technical knowledge base is referenced on our docs.chemaxon.com page and it's maintained by each product team, so we may guide you to other pages within the FAQ. </p> </div> </div> </div> </section> <section class="container-fluid px-0 py-24"> <div class="container"> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <section class="row box-shadow br-12 fw-category-wrapper mx-0 g-0 bg-light"> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000595666" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> FAQ (2)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000697849-where-do-i-find-documentation-about-chemaxon-products-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Where do I find documentation about Chemaxon products?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735766-where-can-i-download-chemaxon-products-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Where can I download Chemaxon products?</div></a> </li> </ul> </div> </div> </section> </div> </section> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> <span class="copyright-text">Helpdesk Software by</span> <a id="" href="https://www.freshworks.com/freshdesk/?utm_source=portal&utm_medium=reflink&utm_campaign=portal_reflink" class="fw-branding" target = "_blank" >Freshdesk</a> <a id="" href="" class="cookie-link" data-bs-toggle = "modal" data-bs-target = "#portal-cookie-info" >Cookie policy</a> <div class="modal fade" id="portal-cookie-info" tabindex="-1" role="dialog" aria-labelledby="portal-cookie-info" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h3 class="cookie-header">Why we love Cookies</h3> <button type="button" class="btn btn-close " data-bs-dismiss = "modal" aria-label = "Close" > </button> </div> <div class="modal-body"> <p>We use cookies to try and give you a better experience in Freshdesk. </p> <p>You can learn more about what kind of cookies we use, why, and how from our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>. 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