CINXE.COM
Support : Support Portal
<!DOCTYPE html> <html lang="en" data-date-format="non_us" dir="ltr"> <head> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="lVc8hfB8VkLMwO2id8rrDqysbRR7A83mNSTy8cof6F0fnesFmnBmh9YOWUDPFH2L5Q2VeGkiscE6g4/RCwvrtg==" /> <link rel='shortcut icon' href='/assets/misc/favicon.ico?702017' /> <!-- Title for the page --> <title> Support : Support Portal </title> <!-- Meta information --> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Support" /> <meta property="og:url" content="https://chemaxon.freshdesk.com/support/home" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241113%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241113T080220Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=0d8ad1894c6c64a9992cd43f660b101fcecc8802fdee977a8888ddea22cacc5c" /> <meta property="og:site_name" content="Support Portal" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Support" /> <meta name="twitter:url" content="https://chemaxon.freshdesk.com/support/home" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241113%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20241113T080220Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=0d8ad1894c6c64a9992cd43f660b101fcecc8802fdee977a8888ddea22cacc5c" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://chemaxon.freshdesk.com/support/home" /> <!-- Responsive setting --> <link rel="apple-touch-icon" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="72x72" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="114x114" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="144x144" href="/assets/misc/favicon.ico?702017" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <link rel="icon" href="/assets/misc/favicon.ico?702017" /> <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css" /> <style type="text/css"> /* theme */ .portal--light { --fw-body-bg: #F5F7F9; --fw-header-bg: #F5F7F9; --fw-header-text-color: #12344D; --fw-helpcenter-bg: #ff8204; --fw-helpcenter-text-color: #FFFFFF; --fw-footer-bg: #12344D; --fw-footer-text-color: #FFFFFF; --fw-tab-active-color: #12344D; --fw-tab-active-text-color: #FFFFFF; --fw-tab-hover-color: #FFFFFF; --fw-tab-hover-text-color: #12344D; --fw-btn-background: #FFFFFF; --fw-btn-text-color: #12344D; --fw-btn-primary-background: #12344D; --fw-btn-primary-text-color: #FFFFFF; --fw-baseFont: Verdana; --fw-textColor: #264966; --fw-headingsFont: Verdana; --fw-linkColor: #2C5CC5; --fw-linkColorHover: #021519; --fw-inputFocusRingColor: #EBEFF3; --fw-card-bg: #FFFFFF; --fw-card-fg: #264966; --fw-card-border-color: #EBEFF3; --fw-nonResponsive: #F5F7F9; --bs-body-font-family: Verdana; } </style> <script src="/assets/cdn/portal/vendor.js"></script> <script src="/assets/cdn/portal/scripts/head.js"></script> <script type="text/javascript"> window.store = {}; window.store = { assetPath: "/assets/cdn/portal/", defaultLocale: "en", currentLocale: "en", currentPageName: "portal_home", portal: {"id":43000035568,"name":"Support Portal","product_id":null}, portalAccess: {"hasSolutions":true,"hasForums":false,"hasTickets":false,"accessCount":1}, account: {"id":925160,"name":"Chemaxon","time_zone":"Budapest","companies":[]}, vault_service: {"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"}, blockedExtensions: "exe,dll,sys,swf,scr,gzquar,js,jse,class,vb,com,bat,cmd,pif,img,iso,hta,html,msc,msp,cpl,reg,tmp,py,ps,msi,msp,inf,scf,ocx,bin,ws,sh,lnk,gadget,dmg,msh,apk,iqy,pub,jar", search: {"all":"/support/search","solutions":"/support/search/solutions","topics":"/support/search/topics","tickets":"/support/search/tickets"}, marketplace: {"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwcm9kdWN0IjoiZnJlc2hkZXNrIiwiYWNjb3VudF9pZCI6IjkyNTE2MCIsImRvbWFpbiI6ImNoZW1heG9uLmZyZXNoZGVzay5jb20iLCJvcmdhbmlzYXRpb25faWQiOiIxODc5NTAxMzc4MDAwNjQ5MDYiLCJ0aW1lIjoxNzMxNjU1NDI3LCJpc3MiOiJmcmVzaGRlc2tfdmlzaXRvcl9wb3J0YWwifQ.VE09fH0vKjMYa6yRSHkzbR12Q5GdUsQXR9lvd6J1XJc","api_key":"634cd594466a52fa53c54b5b34779134","region":"us","org_domain":"chemaxon.freshworks.com"}, }; </script> </head> <body class="portal portal--light "> <header class="container-fluid px-0 fw-nav-wrapper fixed-top"> <section class="bg-light container-fluid"> <div class="container"> <a id="" href="#fw-main-content" class="visually-hidden visually-hidden-focusable p-8 my-12 btn btn-outline-primary" >Skip to main content</a> </div> </section> <section class="container"> <nav class="navbar navbar-expand-xl navbar-light px-0 py-8 pt-xl-4 pb-xl-0"> <a class="navbar-brand d-flex align-items-center" href="https://chemaxon.freshdesk.com/support/home"> <img data-src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png" loading="lazy" alt="Freshworks Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" /> <div class="fs-22 semi-bold fw-brand-name ms-4" title="Support Portal">Support Portal</div> </a> <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="collapse navbar-collapse" id="navbarContent"> <ul class="navbar-nav ms-auto mt-64 mt-xl-0"> <li class="nav-item active"> <a href="/support/home" class="nav-link"> <span class="d-md-none icon-home"></span> Home </a> </li> <li class="nav-item "> <a href="/support/solutions" class="nav-link"> <span class="d-md-none icon-solutions"></span> Knowledge base </a> </li> <li class="nav-item no-hover"> </li> </ul> <ul class="navbar-nav flex-row align-items-center ps-8 fw-nav-dropdown-wrapper"> <li class="nav-item no-hover fw-login"> <a id="" href="/support/login" class="nav-link pe-8" >Login</a> </li> <li class="nav-item dropdown no-hover ms-auto"> </li> </ul> </div> </nav> </section> <div class="nav-overlay d-none"></div> </header> <main class="fw-main-wrapper" id="fw-main-content"> <section> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> </section> <section class="container-fluid px-0 fw-helpcenter mb-md-n64"> <div class="container"> <div class="row"> <div class="col-md-9 col-lg-6 mx-auto"> <h1>Hi, how can we help you?</h1> <form action="/support/search" id="fw-search-form" data-current-tab="all"> <div class="form-group fw-search my-0"> <div class="input-group"> <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Enter the search term here...." autocomplete="off" aria-label="Enter the search term here...."> <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button> </div> <div class="visually-hidden"> <span id="srSearchUpdateMessage" aria-live="polite"></span> </div> <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> <div class="fw-autocomplete-header"> <button class="fw-search-tab fw-active-search-tab" data-tab="all"> All </button> <button class="fw-search-tab " data-tab="solutions"> Articles </button> </div> <div class="fw-loading my-80 d-none"></div> <div class="fw-autocomplete-focus"> <div class="fw-recent-search"> <div class="fw-recent-title d-none row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div> <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div> </div> <p class="ps-32 fw-no-recent-searches mb-16 d-none">No recent searches</p> <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul> </div> <div class="fw-popular-articles-search"> <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p> <ul class="fw-no-bullet fw-popular-topics d-none"></ul> </div> <div class="fw-solutions-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-solutions-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul> </div> <div class="fw-topics-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-topics-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul> </div> <div class="fw-tickets-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-tickets-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul> </div> </div> <div class="fw-autocomplete-noresults d-none text-center py-40"> <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results" /> <p class="mt-24 text-secondary">Sorry! nothing found for <br /> <span id="input_term"></span></p> </div> </div> </div> </form> </div> </div> </div> </section> <section class="container-fluid px-0 mt-16"> <div class="container"> <div class="row justify-content-center"> <div class="col-md-6 col-xl-3 mb-8"> <a class="card fw-horizontal" href="/support/solutions" aria-label="Browse articles" data-customize-id="solutions"> <div class="col-3 px-0 my-auto text-center"> <div class="fw-category-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"><defs><style>.cls-1{fill:#fff;opacity:0.01;}.cls-2,.cls-3{fill:none;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}.cls-2{stroke:#475867;}.cls-3{stroke:#00a886;}</style></defs><g id="White_BG" data-name="White BG"><rect class="cls-1" width="64" height="64"/></g><g id="Artwork"><circle class="cls-2" cx="32.05" cy="30.65" r="14.75"/><path class="cls-2" d="M38.27,44.4v8.8a1.56,1.56,0,0,1-1.55,1.56H27.39a1.56,1.56,0,0,1-1.55-1.56V44.4"/><line class="cls-2" x1="30.54" y1="58.94" x2="33.65" y2="58.94"/><path class="cls-2" d="M42.35,34.16a10.65,10.65,0,0,1-.87,1.91"/><path class="cls-2" d="M32.05,19.78A10.88,10.88,0,0,1,42.93,30.65"/><line class="cls-3" x1="32" y1="5.06" x2="32" y2="9.64"/><line class="cls-3" x1="13.9" y1="12.55" x2="17.14" y2="15.79"/><line class="cls-3" x1="50.1" y1="48.75" x2="46.86" y2="45.52"/><line class="cls-3" x1="6.4" y1="30.65" x2="10.98" y2="30.65"/><line class="cls-3" x1="57.6" y1="30.65" x2="53.02" y2="30.65"/><line class="cls-3" x1="13.9" y1="48.75" x2="17.14" y2="45.52"/><line class="cls-3" x1="50.1" y1="12.55" x2="46.86" y2="15.79"/></g></svg> </div> </div> <div class="card-body col-9"> <h2 class="mt-0 card-title fs-18 line-clamp-2">Browse articles</h2> <p class="line-clamp-3">Explore How-To's and learn best practices from our knowledge base</p> </div> </a> </div> </div> </div> </section> <section class="container-fluid px-0"> <div class="container"> <div class="fw-section-heading text-center mt-28 mt-md-44 mb-24 mb-md-16"> <h2>Knowledge base</h2> <a href="/support/solutions">View all articles</a> </div> <div class="row justify-content-center"> <div class="col-md-4 col-xl-3 mb-8"> <a class="card h-100 fw-kbase-card" aria-label="Account / Support Management" href="/support/solutions/43000073892"> <div class="px-0 my-auto fw-icon-holder"> <span class="icon-category"></span> </div> <div class="card-body"> <p class="mt-0 card-title fs-18 line-clamp-2">Account / Support Management</p> <p class="line-clamp-2">Login issues, password resets, account management and Support related FAQs.</p> </div> </a> </div> <div class="col-md-4 col-xl-3 mb-8"> <a class="card h-100 fw-kbase-card" aria-label="Product related questions" href="/support/solutions/43000374168"> <div class="px-0 my-auto fw-icon-holder"> <span class="icon-category"></span> </div> <div class="card-body"> <p class="mt-0 card-title fs-18 line-clamp-2">Product related questions</p> <p class="line-clamp-2">Links to technical documentation and Chemaxon products. Most of our product related technical knowledge base is referenced on our docs.chemaxon.com page and it's maintained by each product team, so we may guide you to other pages within the FAQ. </p> </div> </a> </div> <div class="col-md-4 col-xl-3 mb-8"> <a class="card h-100 fw-kbase-card" aria-label="License Management" href="/support/solutions/43000374181"> <div class="px-0 my-auto fw-icon-holder"> <span class="icon-category"></span> </div> <div class="card-body"> <p class="mt-0 card-title fs-18 line-clamp-2">License Management</p> <p class="line-clamp-2">Most frequently asked questions regarding your Chemaxon license.</p> </div> </a> </div> </div> </div> </section> <section class="container-fluid px-0 pt-60 pb-44 bg-light"> <div class="container"> <div class="col-xl-9 mx-auto mb-32"> <div class="fw-section-heading row mb-16"> <div class="col-md-8 text-center text-lg-start"> <h4>Most popular articles</h4> </div> <div class="col-md-4 text-center text-end"> <a href="/support/solutions">View all articles</a> </div> </div> <div class="fw-articles"> <div class="row"> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/43000697851-how-do-i-login-to-access-the-support-portal-" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">How do I login to access the support portal?</p> <p class="line-clamp-2 fw-meta-info"> Modified on Wed, 11 Sep at 2:30 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/43000697849-where-do-i-find-documentation-about-chemaxon-products-" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">Where do I find documentation about Chemaxon products?</p> <p class="line-clamp-2 fw-meta-info"> Modified on Thu, 5 Sep at 2:18 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/43000736001-how-can-i-install-my-license-file-" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">How can I install my license file?</p> <p class="line-clamp-2 fw-meta-info"> Modified on Tue, 10 Sep at 2:42 PM </p> </div> <p></p> </a> <a class="col-md-6 fw-article-info d-flex" href="/support/solutions/articles/43000736002-i-get-a-no-valid-license-error-message-even-though-i-have-a-valid-license-key-what-should-i-do-" aria-label='Advanced filters for Search'> <div class="pt-4 pe-8"><span class="icon-article pr-8"></span></div> <div> <p class="fs-18 semi-bold line-clamp-2">I get a “No valid license” error message, even though I have a valid license key. What should I do?</p> <p class="line-clamp-2 fw-meta-info"> Modified on Wed, 11 Sep at 3:05 PM </p> </div> <p></p> </a> </div> </div> </div> </div> </section> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> <span class="copyright-text">Helpdesk Software by</span> <a id="" href="https://www.freshworks.com/freshdesk/?utm_source=portal&utm_medium=reflink&utm_campaign=portal_reflink" class="fw-branding" target = "_blank" >Freshdesk</a> <a id="" href="" class="cookie-link" data-bs-toggle = "modal" data-bs-target = "#portal-cookie-info" >Cookie policy</a> <div class="modal fade" id="portal-cookie-info" tabindex="-1" role="dialog" aria-labelledby="portal-cookie-info" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h3 class="cookie-header">Why we love Cookies</h3> <button type="button" class="btn btn-close " data-bs-dismiss = "modal" aria-label = "Close" > </button> </div> <div class="modal-body"> <p>We use cookies to try and give you a better experience in Freshdesk. </p> <p>You can learn more about what kind of cookies we use, why, and how from our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. </p> <p>We’ll also assume you agree to the way we use cookies and are ok with it as described in our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>, unless you choose to disable them altogether through your browser. </p> </div> </div> </div> </div> </nav> </section> </footer> <div class="modal-backdrop fade d-none" id="overlay"></div> <script src="/assets/cdn/portal/scripts/bottom.js"></script> <script src="/assets/cdn/portal/scripts/locales/en.js"></script> <script src="/assets/cdn/portal/scripts/marketplace.js" async></script> <script src="/assets/cdn/portal/scripts/integrations.js" async></script> </body> </html>