Solutions : Support Portal

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<img data-src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png" loading="lazy" alt="Freshworks Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" /> <div class="fs-22 semi-bold fw-brand-name ms-4" title="Support Portal">Support Portal</div> </a> <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="collapse navbar-collapse" id="navbarContent"> <ul class="navbar-nav ms-auto mt-64 mt-xl-0"> <li class="nav-item "> <a href="/support/home" class="nav-link"> <span class="d-md-none icon-home"></span> Home </a> </li> <li class="nav-item active"> <a href="/support/solutions" class="nav-link"> <span 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class="form-group fw-search my-0"> <div class="input-group"> <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Find some solutions here..." autocomplete="off" aria-label="Find some solutions here..."> <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button> </div> <div class="visually-hidden"> <span id="srSearchUpdateMessage" aria-live="polite"></span> </div> <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> <div class="fw-autocomplete-header"> <button class="fw-search-tab " data-tab="all"> All </button> <button class="fw-search-tab fw-active-search-tab" data-tab="solutions"> Articles </button> </div> <div class="fw-loading my-80 d-none"></div> <div class="fw-autocomplete-focus"> <div class="fw-recent-search"> <div class="fw-recent-title d-none row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-recent 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class="fw-topics-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-topics-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul> </div> <div class="fw-tickets-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-tickets-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul> </div> </div> <div class="fw-autocomplete-noresults d-none text-center py-40"> <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results" /> <p class="mt-24 text-secondary">Sorry! nothing found for <br /> <span id="input_term"></span></p> </div> </div> </div> </form> </div> </div> </div> </section> <section class="container-fluid px-0 fw-page-title-wrapper"> <div class="container"> <div class="py-24 py-lg-60 mx-0 fw-search-meta-info g-0"> <div class="text-start"> <h1 class="fw-page-title">Knowledge base</h1> </div> </div> </div> </section> <section class="container-fluid px-0 py-24"> <div class="container"> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <div class="col-12 fw-section-heading align-items-center"> <div class="fw-icon-holder pe-12"> <span class="icon-category"></span> </div> <div class="info"> <h2> <a id="" href="/support/solutions/43000073892" class="" >Account / Support Management (2)</a> </h2> <p>Login issues, password resets, account management and Support related FAQs.</p> </div> </div> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000589926" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> Access related FAQ (5)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000697851-how-do-i-login-to-access-the-support-portal-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How do I login to access the support portal?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735765-how-can-i-reset-my-password-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How can I reset my password?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735768-how-can-i-change-my-password-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How can I change my password?</div></a> </li> </ul> <a id="" href="/support/solutions/folders/43000589926" class="ms-36 my-16 d-block" >View all 5</a> </div> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000595690" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> Support related FAQ (7)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000735764-how-can-i-reach-chemaxon-support-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How can I reach Chemaxon Support?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735773-what-are-the-chemaxon-support-hours-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>What are the Chemaxon Support Hours?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735829-what-can-i-expect-after-i-submit-my-ticket-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>What can I expect after I submit my ticket?</div></a> </li> </ul> <a id="" href="/support/solutions/folders/43000595690" class="ms-36 my-16 d-block" >View all 7</a> </div> </div> </section> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <div class="col-12 fw-section-heading align-items-center"> <div class="fw-icon-holder pe-12"> <span class="icon-category"></span> </div> <div class="info"> <h2> <a id="" href="/support/solutions/43000374168" class="" >Product related questions (1)</a> </h2> <p>Links to technical documentation and Chemaxon products. Most of our product related technical knowledge base is referenced on our docs.chemaxon.com page and it's maintained by each product team, so we may guide you to other pages within the FAQ. </p> </div> </div> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000595666" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> FAQ (2)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000697849-where-do-i-find-documentation-about-chemaxon-products-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Where do I find documentation about Chemaxon products?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000735766-where-can-i-download-chemaxon-products-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Where can I download Chemaxon products?</div></a> </li> </ul> </div> </div> </section> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <div class="col-12 fw-section-heading align-items-center"> <div class="fw-icon-holder pe-12"> <span class="icon-category"></span> </div> <div class="info"> <h2> <a id="" href="/support/solutions/43000370998" class="" >Academic Program (1)</a> </h2> <p>Collecting free options for academic applicants and answering questions related to the application process. </p> </div> </div> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000583373" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> FAQ (12)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000658425-how-can-i-get-a-marvin-license-for-academic-or-educational-purposes-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How can I get a Marvin license for academic or educational purposes?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000660577-who-is-eligible-for-the-academic-research-license-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Who is eligible for the academic research license?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000660580-who-is-eligible-for-the-academic-teaching-license-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Who is eligible for the academic teaching license?</div></a> </li> </ul> <a id="" href="/support/solutions/folders/43000583373" class="ms-36 my-16 d-block" >View all 12</a> </div> </div> </section> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <div class="col-12 fw-section-heading align-items-center"> <div class="fw-icon-holder pe-12"> <span class="icon-category"></span> </div> <div class="info"> <h2> <a id="" href="/support/solutions/43000374181" class="" >License Management (1)</a> </h2> <p>Most frequently asked questions regarding your Chemaxon license.</p> </div> </div> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000595718" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> FAQ (4)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000736001-how-can-i-install-my-license-file-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How can I install my license file?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000736002-i-get-a-no-valid-license-error-message-even-though-i-have-a-valid-license-key-what-should-i-do-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>I get a “No valid license” error message, even though I have a valid license key. What should I do?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000736004-where-can-i-find-the-license-manager-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>Where can I find the License Manager?</div></a> </li> </ul> <a id="" href="/support/solutions/folders/43000595718" class="ms-36 my-16 d-block" >View all 4</a> </div> </div> </section> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <div class="col-12 fw-section-heading align-items-center"> <div class="fw-icon-holder pe-12"> <span class="icon-category"></span> </div> <div class="info"> <h2> <a id="" href="/support/solutions/43000374260" class="" >Marvin (1)</a> </h2> <p></p> </div> </div> <div class="row mx-0 fw-section-content g-0"> <div class="col-md-6 fw-folder"> <div class="fs-20 mb-24 semi-bold"> <a id="" href="/support/solutions/folders/43000595944" class="fw-heading d-flex" role = "heading" ><div class='fw-folder-icon text-center pt-4 me-8'><span class='icon-folder'></span></div><div class='line-clamp-2'> Marvin trial FAQ (12)</div></a> </div> <ul class="fw-no-bullet ms-36"> <li> <a id="" href="/support/solutions/articles/43000738002-what-is-the-process-for-applying-to-the-new-marvin-trial-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>What is the process for applying to the new Marvin trial?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000738003-how-do-i-access-the-marvin-trial-login-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>How do I access the Marvin trial login?</div></a> </li> <li> <a id="" href="/support/solutions/articles/43000738004-what-steps-are-required-to-verify-my-email-address-" class="d-flex" ><div class='pe-8'><span class='icon-article'></span></div><div class='line-clamp-2'>What steps are required to verify my email address?</div></a> </li> </ul> <a id="" href="/support/solutions/folders/43000595944" class="ms-36 my-16 d-block" >View all 12</a> </div> </div> </section> </div> </section> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> <span class="copyright-text">Helpdesk Software by</span> <a id="" href="https://www.freshworks.com/freshdesk/?utm_source=portal&utm_medium=reflink&utm_campaign=portal_reflink" class="fw-branding" target = "_blank" >Freshdesk</a> <a id="" href="" class="cookie-link" data-bs-toggle = "modal" data-bs-target = "#portal-cookie-info" >Cookie policy</a> <div class="modal fade" id="portal-cookie-info" tabindex="-1" role="dialog" aria-labelledby="portal-cookie-info" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h3 class="cookie-header">Why we love Cookies</h3> <button type="button" class="btn btn-close " data-bs-dismiss = "modal" aria-label = "Close" > </button> </div> <div class="modal-body"> <p>We use cookies to try and give you a better experience in Freshdesk. </p> <p>You can learn more about what kind of cookies we use, why, and how from our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>. 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