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Terms & Policies - Unitree Robotics

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name="applicable-device" content="pc"> <link rel="icon" type="image/x-icon" href="/unitree-favicon.svg"> <script type="module" src="/_nuxt/DdMuBub7.js" crossorigin></script></head><body><div id="__nuxt"><div><header class="" data-v-d34b66a1><!----><nav class="" data-v-d34b66a1><div class="ant-space css-17yhhjv ant-space-horizontal ant-space-align-center navbar" style="" data-v-d34b66a1><!--[--><!--[--><div class="ant-space-item" style="margin-right:12px;"><a href="/" class="logo" data-v-d34b66a1></a></div><!----><!--]--><!--[--><div class="ant-space-item" style=""><ul class="menus" data-v-d34b66a1><!--[--><li id="U-robot" data-v-d34b66a1><div class="" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Robots</p><!----><!----><div class="nav-map" data-v-d34b66a1><div class="dropdown-item" data-v-d34b66a1 data-v-9993102b><div class="categoryList" data-v-9993102b><!--[--><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Robot - Consumer/Education</p><!--[--><div class="title active" data-v-9993102b><a href="/go2" class="nav-product-name" style="background-image:url(https://www.unitree.com/images/b38e5a46270a40b2889b9b60a6388519_214x202.png);" data-v-9993102b>Go2</a></div><div class="title" data-v-9993102b><a href="/go1" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/2022/5/27/e1db3bce80b24857ae70e1ee917e8a77_214x202.png);" data-v-9993102b>Go1</a></div><div class="title" data-v-9993102b><a href="/a1" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/static/1c3dba9751094afd9fdd284e0153341d_214x202.png);" data-v-9993102b>A1</a></div><!--]--></div><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Robot - Industry</p><!--[--><div class="title" data-v-9993102b><a href="/b2" class="nav-product-name" style="background-image:url(https://www.unitree.com/images/4f219685ca7d4e0e88a0cc2aef4738ac_214x202.png);" data-v-9993102b>B2</a></div><div class="title" data-v-9993102b><a href="/b1" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/static/faa39701983b405bba3246ab615ba82a_107x101.png);" data-v-9993102b>B1</a></div><div class="title" data-v-9993102b><a href="/aliengo" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/static/234d923745da475b9e5658ca5c8c35ce_107x101.png);" data-v-9993102b>AlienGo</a></div><!--]--></div><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Robotic Arms</p><!--[--><div class="title" data-v-9993102b><a href="/z1" class="nav-product-name" style="background-image:url(https://www.unitree.com/images/83adc1fba58d4f13b8082e6d32d7d249_214x202.png);" data-v-9993102b>Z1 / D1-T</a></div><!--]--></div><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Perception</p><!--[--><div class="title" data-v-9993102b><a href="/L2" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/static/1c891a226e104e7a836b03ccd5470997_214x202.png);" data-v-9993102b>4D LiDAR</a></div><!--]--></div><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Components</p><!--[--><div class="title" data-v-9993102b><a aria-current="page" href="/terms" class="router-link-active router-link-exact-active nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/static/16de7c33ec8b4032ba2a55dc3701b410_400x400.png);" data-v-9993102b>Components</a></div><!--]--></div><!--]--></div><ul class="products clearfix" data-v-9993102b><!--[--><li class="main-product" data-v-9993102b><a href="/go2" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://www.unitree.com/images/65264e97e81744409042d34bf3ba6da6_400x400.png 1x, https://www.unitree.com/images/65264e97e81744409042d34bf3ba6da6_400x400.png 2x" data-v-9993102b src="https://www.unitree.com/images/65264e97e81744409042d34bf3ba6da6_400x400.png"><p class="name" data-v-9993102b>Go2</p><p class="desc" data-v-9993102b>Intelligent New Species</p></a></li><li class="main-product" data-v-9993102b><a href="/go2-w" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://www.unitree.com/images/9896d21bdef4443d821a324931d8af0c_800x800.png 1x, https://www.unitree.com/images/9896d21bdef4443d821a324931d8af0c_800x800.png 2x" data-v-9993102b src="https://www.unitree.com/images/9896d21bdef4443d821a324931d8af0c_800x800.png"><p class="name" data-v-9993102b>Go2-W</p><p class="desc" data-v-9993102b>Driving All Terrain</p></a></li><!--]--><!--[--><li data-v-9993102b><a href="/go2/battery" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/e4bd330dd5e6409c8f1a5ff8a0960641_798x798.png 1x, https://oss-global-cdn.unitree.com/static/e4bd330dd5e6409c8f1a5ff8a0960641_798x798.png 2x" data-v-9993102b src="https://oss-global-cdn.unitree.com/static/e4bd330dd5e6409c8f1a5ff8a0960641_798x798.png"><p class="name" data-v-9993102b>Go2 Battery</p></a></li><li data-v-9993102b><a href="/go2/charger" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/022f2baf58ab42cb8b2a0be4acc7a143_400x400.png 1x, https://oss-global-cdn.unitree.com/static/022f2baf58ab42cb8b2a0be4acc7a143_400x400.png 2x" data-v-9993102b src="https://oss-global-cdn.unitree.com/static/022f2baf58ab42cb8b2a0be4acc7a143_400x400.png"><p class="name" data-v-9993102b>Go2 Charger</p></a></li><li data-v-9993102b><a href="/go2/control" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/8a60f0e75f1e4f75b13a7418aa0de443_400x400.png 1x, https://oss-global-cdn.unitree.com/static/8a60f0e75f1e4f75b13a7418aa0de443_400x400.png 2x" data-v-9993102b src="https://oss-global-cdn.unitree.com/static/8a60f0e75f1e4f75b13a7418aa0de443_400x400.png"><p class="name" data-v-9993102b>Go2 Remote Control</p></a></li><li data-v-9993102b><a href="/go2/foot" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/00bd2760698f484b97cd9fa08fbd4665_400x400.png 1x, https://oss-global-cdn.unitree.com/static/00bd2760698f484b97cd9fa08fbd4665_400x400.png 2x" data-v-9993102b src="https://oss-global-cdn.unitree.com/static/00bd2760698f484b97cd9fa08fbd4665_400x400.png"><p class="name" data-v-9993102b>Go2 Foot End</p></a></li><!--]--></ul></div></div></div></li><li id="U-human" data-v-d34b66a1><div class="" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Human</p><!----><!----><div class="nav-map" data-v-d34b66a1><div class="dropdown-item" data-v-d34b66a1 data-v-9993102b><div class="categoryList" data-v-9993102b><!--[--><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Humanoid Robot</p><!--[--><div class="title active" data-v-9993102b><a href="/h1" class="nav-product-name" style="background-image:url(https://www.unitree.com/images/fdff7695f62b42b89b2459a3a4405118_400x400.png);" data-v-9993102b>H1</a></div><div class="title" data-v-9993102b><a href="/g1" class="nav-product-name" style="background-image:url(https://www.unitree.com/images/57454c894f004e7fae6d69ca7164f13f_800x800.png);" data-v-9993102b>G1</a></div><!--]--></div><!--]--></div><ul class="products clearfix" data-v-9993102b><!--[--><li class="main-product" data-v-9993102b><a href="/h1" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://www.unitree.com/images/44c7cdd0d3454e11a9363665856c96db_800x800.png 1x, https://www.unitree.com/images/44c7cdd0d3454e11a9363665856c96db_800x800.png 2x" data-v-9993102b src="https://www.unitree.com/images/44c7cdd0d3454e11a9363665856c96db_800x800.png"><p class="name" data-v-9993102b>H1</p><p class="desc" data-v-9993102b>Unitree&#39;s First Universal Humanoid Robot</p></a></li><!--]--><!--[--><!--]--></ul></div></div></div></li><li id="U-industry" data-v-d34b66a1><div class="" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Industry</p><!----><div class="nav-image-text" data-v-d34b66a1><div class="dropdown-item" data-v-d34b66a1><!--[--><a href="/industry/electricity" class="case" data-v-d34b66a1><h3 class="name" data-v-d34b66a1>Inspection Project Implementation Plan</h3><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/50d041b297604a00867be58b8885f118_1372x798.jpg 1x, https://oss-global-cdn.unitree.com/static/50d041b297604a00867be58b8885f118_1372x798.jpg 2x" data-v-d34b66a1 src="https://oss-global-cdn.unitree.com/static/50d041b297604a00867be58b8885f118_1372x798.jpg"><p class="desc" data-v-d34b66a1>Unitree quadruped robot launched a new power intelligent inspection solution, designed a series of solutions for dangerous, urgent and repetitive tasks, and provided efficient guarantee for power system construction, operation and maintenance and other work.</p></a><a href="/industry/fireControl" class="case" data-v-d34b66a1><h3 class="name" data-v-d34b66a1>Fire And Rescue</h3><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/653b63df4fe0480986f08f7ce0207aea_1372x798.jpg 1x, https://oss-global-cdn.unitree.com/static/653b63df4fe0480986f08f7ce0207aea_1372x798.jpg 2x" data-v-d34b66a1 src="https://oss-global-cdn.unitree.com/static/653b63df4fe0480986f08f7ce0207aea_1372x798.jpg"><p class="desc" data-v-d34b66a1>Help protect fire-fighting safety, so that rescuers are no longer in danger!</p></a><!--]--></div></div><!----></div></li><li id="U-sports" data-v-d34b66a1><div class="" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Fitness</p><!----><!----><div class="nav-map" data-v-d34b66a1><div class="dropdown-item" data-v-d34b66a1 data-v-9993102b><div class="categoryList" data-v-9993102b><!--[--><div class="categorys" data-v-9993102b><p class="category" data-v-9993102b>Fitness</p><!--[--><div class="title active" data-v-9993102b><a href="/pump" class="nav-product-name" style="background-image:url(https://oss-global-cdn.unitree.com/2022/6/2/891cec8a49884e02a6765c2e4571eca4_107x101.png);" data-v-9993102b>Fitness PUMP</a></div><!--]--></div><!--]--></div><ul class="products clearfix" data-v-9993102b><!--[--><li class="main-product" data-v-9993102b><a href="/pump" class="link" data-v-9993102b><img onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt data-nuxt-img srcset="https://oss-global-cdn.unitree.com/static/e594fed5803c4344ba2cf222f6610c72_400x400.png 1x, https://oss-global-cdn.unitree.com/static/e594fed5803c4344ba2cf222f6610c72_400x400.png 2x" data-v-9993102b src="https://oss-global-cdn.unitree.com/static/e594fed5803c4344ba2cf222f6610c72_400x400.png"><p class="name" data-v-9993102b>Fitness PUMP</p><p class="desc" data-v-9993102b>Professional Gym in Your Pocket</p></a></li><!--]--><!--[--><!--]--></ul></div></div></div></li><li id="U-unifolm" data-v-d34b66a1><div class="" data-v-d34b66a1><a href="https://www.unifolm.com" rel="nofollow" target="_blank" class="menu" data-v-d34b66a1>Unifolm</a><!----><!----><!----></div></li><li id="U-service" data-v-d34b66a1><div class="single-dropdown-item" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Services</p><div class="nav-text nav-text-en" data-v-d34b66a1><!--[--><div data-v-d34b66a1><a aria-current="page" href="/terms" class="router-link-active router-link-exact-active nav-text-link" style="" data-v-d34b66a1>Terms &amp; Policies</a></div><div data-v-d34b66a1><a href="/download/go1" class="nav-text-link" style="" data-v-d34b66a1>Download Center</a></div><div data-v-d34b66a1><a href="https://github.com/unitreerobotics" rel="noopener noreferrer" target="_blank" class="nav-text-link" style="" data-v-d34b66a1>Resource Center</a></div><div data-v-d34b66a1><a href="/opensource" class="nav-text-link" style="color:#1897f2;font-size:14px;" data-v-d34b66a1>Official OpenSource</a></div><div data-v-d34b66a1><a href="https://global-serviceconsole.unitree.com/index.html" rel="noopener noreferrer" target="_blank" class="nav-text-link" style="color:#1897f2;font-size:14px;" data-v-d34b66a1>Customer Service</a></div><div data-v-d34b66a1><a href="https://support.unitree.com/main/en" rel="noopener noreferrer" target="_blank" class="nav-text-link" style="" data-v-d34b66a1>Document Center</a></div><!--]--></div><!----><!----></div></li><li id="U-about" data-v-d34b66a1><div class="single-dropdown-item" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Explore</p><div class="nav-text nav-text-en" data-v-d34b66a1><!--[--><div data-v-d34b66a1><a href="/news" class="nav-text-link" style="" data-v-d34b66a1>News</a></div><div data-v-d34b66a1><!----></div><div data-v-d34b66a1><a href="/about" rel="noopener noreferrer" target="_blank" class="nav-text-link" style="" data-v-d34b66a1>About Unitree</a></div><div data-v-d34b66a1><a href="/contact" rel="noopener noreferrer" target="_blank" class="nav-text-link" style="" data-v-d34b66a1>Contact Us</a></div><div data-v-d34b66a1><!----></div><!--]--></div><!----><!----></div></li><li id="U-app" data-v-d34b66a1><div class="single-dropdown-item" data-v-d34b66a1><p class="menu" data-v-d34b66a1>Download</p><div class="nav-text nav-text-en" data-v-d34b66a1><!--[--><div data-v-d34b66a1><a href="/app/g1" class="nav-text-link" style="" data-v-d34b66a1>G1</a></div><div data-v-d34b66a1><a href="/app/h1" class="nav-text-link" style="" data-v-d34b66a1>H1</a></div><div data-v-d34b66a1><a href="/app/b2" class="nav-text-link" style="" data-v-d34b66a1>B2</a></div><div data-v-d34b66a1><a href="/app/go2" class="nav-text-link" style="" data-v-d34b66a1>Go2</a></div><div data-v-d34b66a1><a href="/app/go1" class="nav-text-link" style="" data-v-d34b66a1>Go1</a></div><div data-v-d34b66a1><a href="/app/a1_aliengo" class="nav-text-link" style="" data-v-d34b66a1>A1 / AlienGo</a></div><div data-v-d34b66a1><a href="/app/pump" class="nav-text-link" style="" data-v-d34b66a1>Unitree PUMP</a></div><div data-v-d34b66a1><a href="/app/simulator" class="nav-text-link" style="" data-v-d34b66a1>Unitree Sim</a></div><!--]--></div><!----><!----></div></li><!--]--></ul></div><!----><!--]--><!--]--></div><div class="ant-space css-17yhhjv ant-space-horizontal ant-space-align-center navbar" style="" data-v-d34b66a1><!--[--><!--[--><div class="ant-space-item" style=""><a href="/booking" rel="noopener noreferrer" target="_blank" data-v-d34b66a1><button class="css-17yhhjv ant-btn ant-btn-primary ant-btn-sm text-btn" type="button" data-v-d34b66a1><!----><!--[--><span>Store / Cooperate</span><!--]--></button></a></div><!----><!--]--><!--]--></div></nav></header><!--[--><!--[--><div class="busines-facepart" style="background-image:url(https://oss-global-cdn.unitree.com/2022/5/27/d83e04104fe04fa4a4ee9102b0035591_1920x621.png);" data-v-ff5b7608 data-v-00ada830><div class="page-position" data-v-00ada830><div class="page-title" style="" data-v-00ada830><h1 class="title" data-v-00ada830>Terms &amp; Policies</h1><!----></div></div></div><main class="terms" data-v-ff5b7608><div class="policies-module" id="policies" style="" data-v-ff5b7608><div class="tabs" data-v-ff5b7608><!--[--><p class="tab" data-v-ff5b7608>General Terms</p><!--]--></div><div class="policy-box" data-v-ff5b7608><h2 class="title" data-v-ff5b7608>Terms and Policies</h2><div class="ant-tabs ant-tabs-top css-17yhhjv ant-tabs-large" data-v-ff5b7608><div role="tablist" class="ant-tabs-nav" style="color:rgba(0,0,0,.48);"><!----><div class="ant-tabs-nav-wrap"><div class="ant-tabs-nav-list" style="transform:translate(0px, 0px);"><!--[--><div class="ant-tabs-tab ant-tabs-tab-active" style=""><div role="tab" aria-selected="true" class="ant-tabs-tab-btn" tabindex="0">Terms</div><!----></div><div class="ant-tabs-tab" style=""><div role="tab" aria-selected="false" class="ant-tabs-tab-btn" tabindex="0">After-sales Terms</div><!----></div><div class="ant-tabs-tab" style=""><div role="tab" aria-selected="false" class="ant-tabs-tab-btn" tabindex="0">Privacy Policy</div><!----></div><div class="ant-tabs-tab" style=""><div role="tab" aria-selected="false" class="ant-tabs-tab-btn" tabindex="0">Disclaimer</div><!----></div><!--]--><!----><div class="ant-tabs-ink-bar ant-tabs-ink-bar-animated" style=""></div></div></div><!----><!----><!----></div><div class="ant-tabs-content-holder"><div class="ant-tabs-content ant-tabs-content-top" style=""><!--[--><div role="tabpanel" tabindex="0" aria-hidden="false" style="" class="ant-tabs-tabpane ant-tabs-tabpane-active" data-v-ff5b7608><!--[--><p class="desc" data-v-ff5b7608>Please carefully read the after-sales terms for the warranty policy and principle.</p><!--[--><div class="part" data-v-ff5b7608><p class="tag-name" data-v-ff5b7608>About Warranty</p><!----><div class="term" data-v-ff5b7608><!--[--><div class="text" data-v-ff5b7608><p data-v-ff5b7608>※ After you purchase the complete machine and other related products, the warranty starts from the day you receive the product.</p><!----></div><div class="text" data-v-ff5b7608><p data-v-ff5b7608>※ If the Unitree product you purchased is out of warranty, you can also get help and support by purchasing a separate service.</p><!----></div><div class="text" data-v-ff5b7608><p data-v-ff5b7608>※ The warranty will be invalid directly if following behaviors happen without Unitree Robotics permission: unauthorized modification, unauthorized disassembly, and shell opening, etc.</p><!----></div><!--]--></div><!----></div><div class="part" data-v-ff5b7608><p class="tag-name" data-v-ff5b7608>Maintenance Condition</p><div class="sub-title" data-v-ff5b7608><!--[--><span data-v-ff5b7608>According to the specific situation, we will provide corresponding maintenance or parts replacement for the Unitree product you purchased. But <!----></span><span data-v-ff5b7608> <strong data-v-ff5b7608>the following cases are not covered by the free warranty :</strong></span><!--]--></div><div class="term" data-v-ff5b7608><!--[--><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Beyond the warranty period.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by improper use by the user (such as falling, squeezing, immersion, violent use, etc.).</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Product malfunction caused by the usage of non-original accessories.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Factitious damage which is not product quality problem.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Product damage caused by behaviors such as unauthorized modification, disassembly, shell opening, etc.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by incorrect installation, usage, and operation not in accordance with the product brochure.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by self-maintenance or replacement of the parts without official instruction.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by circuit modification, incorrect operation of battery pack and charger in no accordance with official product brochure.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by the manipulation in severe environments including but not limited to intense electromagnetic interference, rain, sand weather, wetland, complex geological circumstances, etc.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by the manipulation in condition of sharp terrain, severe fluctuation, etc.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by manipulating the robot on the ground with very low friction such as ice surface, glass surface.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by tumble or fall when manipulating robot on level ground.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by collision between robot and people or object in complex environment.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by manipulation in the case of mutual interference with other wireless devices, such as Wifi signal interference, electromagnetic interference, etc.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by overloading in the case of exceeding the safe load bearing capacity.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by various violence or non-violence imposed on the robot which reaches its anti-interference limit.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by unauthorized usage of non-original battery packs to power the robot.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by compatibility and reliability issues when using the third-party product simultaneously.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by forced operation with damaged and aging components.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Damage caused by insufficient discharge when the power is insufficient or using battery packs with quality problems.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>The product was not delivered within the stipulated time after contacting Unitree to confirm the warranty service. </p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Hitting with hard objects, fall, obvious collision marks and scratch marks on robot surface caused by misoperation.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>There are obvious invasion traces of dust, gravel, water, metal powder in the robot.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>There are obvious water stains on the surface and inside of the robot and corrosion marks on components and circuit boards due to the use in humid environment.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>In the developer mode, the users use their own programs to develop high-level or low-level robots, causing damage to robots. Including: for example, during high-level development, the users carry their own vision system to control the robot to move, resulting in damage caused by the robot hitting sharp objects or falling from a high place; For example, when the bottom layer is developed, the damage is caused by the user-controlled motor hitting the joint limit or generating other impacts or high-speed vibration of the motor.</p><!----></div><!--]--></div><!----></div><div class="part" data-v-ff5b7608><p class="tag-name" data-v-ff5b7608>Other Detailed Rules</p><!----><div class="term" data-v-ff5b7608><!--[--><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>When you send the product to Unitree Robotics, you need to bear the postage cost first.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>After receiving the defective products, you need to guarantee, Unitree Robotics will test the products to determine the problems and responsibilities. If it is a quality defect of the product itself, Unitree Robotics will be responsible for the cost of testing, materials, labor and express delivery.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>If the tested product does not meet the free maintenance conditions, you can choose to pay for maintenance or return the original machine, and you will be responsible for the courier fee for the original machine.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>If the problem of the product exceeds the warranty scope, we will charge the corresponding inspection fee, replacement part fee, test fee, labor fee and transportation fee according to the specific problem.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Product maintenance may cause data loss. Please backup your data first.</p><!----></div><div class="text show-No" data-v-ff5b7608><p data-v-ff5b7608>Please do not return the seriously damaged battery packs; If you have already sent them back, Unitree Robotics will scrap the battery packs and will not return them.</p><!----></div><!--]--></div><!----></div><div class="part" data-v-ff5b7608><!----><!----><div class="term" data-v-ff5b7608><!--[--><div class="text" data-v-ff5b7608><p data-v-ff5b7608>If you have any questions about the warranty service of Unitree Robotics, please contact us.</p><!----></div><!--]--></div><!----></div><!--]--><!--]--></div><div role="tabpanel" tabindex="-1" aria-hidden="true" style="display:none;" class="ant-tabs-tabpane" data-v-ff5b7608><!----></div><div role="tabpanel" tabindex="-1" aria-hidden="true" style="display:none;" class="ant-tabs-tabpane" data-v-ff5b7608><!----></div><div role="tabpanel" tabindex="-1" aria-hidden="true" style="display:none;" class="ant-tabs-tabpane" data-v-ff5b7608><!----></div><!--]--></div></div></div></div></div></main><!--]--><!--]--><!--[--><footer data-v-dac2e46b><div class="footer-container" data-v-dac2e46b><div class="footer-category" data-v-dac2e46b><!--[--><div class="grid" data-v-dac2e46b><!--[--><div class="footer-item" data-v-dac2e46b><div class="title" data-v-dac2e46b>Robot - Consumer/Education</div><ul class="footer-column" data-v-dac2e46b><!--[--><li data-v-dac2e46b><!--[--><a href="/go2" class="nav-item" data-v-dac2e46b>Go2</a><a href="/go2-w" class="nav-item" data-v-dac2e46b>Go2-W</a><!--]--></li><li data-v-dac2e46b><!--[--><a href="/go1" class="nav-item" data-v-dac2e46b>Go1</a><!--]--></li><li data-v-dac2e46b><!--[--><a href="/a1" class="nav-item" data-v-dac2e46b>A1</a><!--]--></li><!--]--></ul></div><div class="footer-item" data-v-dac2e46b><div class="title" data-v-dac2e46b>Robot - Industry</div><ul class="footer-column" data-v-dac2e46b><!--[--><li data-v-dac2e46b><!--[--><a href="/b2" class="nav-item" 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