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NeatoShop Support
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <title> NeatoShop Support</title> <link href="https://fonts.googleapis.com/css?family=Roboto:400,400i,700,700i" rel="stylesheet"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.3.0/css/font-awesome.min.css"> <link href='/style/2cb18dc6f3b9950894929ef7c30d11e133f12998/file.css' rel='stylesheet' type='text/css'> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/1.11.3/jquery.min.js"></script> <style type="text/css"> .banner { background: #000000; } a { color: #000000; } .open-section:hover { color: white; background-color: #000000; border-color: #000000; } .link-block li a:hover { border-color: #000000; text-decoration: underline; } .search .result .name { color: #000000; } .footer-panel a:hover { color: #000000; text-decoration: underline; } .article dt span, .article dt i { background-color: #000000; } </style> <style> html { font-size: 14px; line-height: 1.64; } body { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 1rem; line-height: 24px; color: #333; } a { font-weight: 400; text-decoration: none; color: #333; color: #005689; } a:hover, a:active { color: #005689; } .article a {font-weight: bold;} .footer-panel .container a { color: #444; } </style> </head> <body class=""> <div class="banner"> <div class="header-panel"> <div class="container"> <div class="header"> <a href="/"><img src="http://static.neatoshop.com/core/themes/neato13/static/helpdesk-logo.png?v=2" height="45" alt="NeatoShop" /></a> </div> <div class="navbar-toggle"> <a href="#" title="menu" class="toggle-nav"><i class="fa fa-bars"></i></a> </div> <ul class="navbar"> <li><a href="/contact">Contact Us</a></li> <li><a href="http://www.neatoshop.com">Shop</a></li> </ul> </div> </div> <div class="search-panel"> <div class="container"> <div class="display-text"></div> <div class="input-wrap"> <i class="fa fa-search"></i> <form method="get" class="search-form" action="/search"> <input type="text" name="query" title=-"search" placeholder="How can we help you?" value=""> </form> </div> </div> </div> </div> <div class="breadcrumbs-panel"> <div class="spacer"></div> </div> <div class="content-panel"> <div class="container"> <div class="loading"> <img src="/kb/spinner.gif" alt="loading"> </div> <div class="content"> <div class="home"> <div class="category"> <div class="left"> <h2>Orders & Delivery</h2> <ul class="link-block"> <li> <a href="/article/29/wheres-my-order">Where's My Order?</a> </li> <li> <a href="/article/28/printing--shipping-times">Printing & Shipping Times</a> </li> <li> <a href="/article/34/how-much-does-shipping-cost">How Much Does Shipping Cost?</a> </li> <li> <a href="/article/45/tracking-says-its-delivered-but-my-order-isnt-here">Tracking Says It's Delivered, But My Order Isn't Here</a> </li> <li> <a href="/article/35/my-order-is-a-gift--no-prices-please">My Order is a Gift - No Prices, Please!</a> </li> </ul> <a href="/section/22/orders--delivery" class="open-section">See all 12</a> </div> <div class="right"> <h2>Products & Sizing Info</h2> <ul class="link-block"> <li> <a href="/article/38/press-marks-and-stains">Press Marks and Stains</a> </li> <li> <a href="/article/61/washing-instructions">Washing Instructions</a> </li> <li> <a href="/article/39/tshirt-options-standard-heavyweight-ringspun-and-ladies-slim-fit">T-Shirt Options: Standard, Heavyweight, Ringspun and Ladies Slim Fit</a> </li> <li> <a href="/article/43/size-charts">Size Charts</a> </li> <li> <a href="/article/57/big--tall-sizes-3xl-to-10xl">Big & Tall (Sizes 3XL to 10XL)</a> </li> </ul> <a href="/section/23/products--sizing-info" class="open-section">See all 6</a> </div> <div class="clearfix"></div> <div class="left"> <h2>Returns & Exchanges</h2> <ul class="link-block"> <li> <a href="/article/36/our-moneyback-guarantee">Our Money-Back Guarantee</a> </li> <li> <a href="/article/37/defective-prints-or-shirts">Defective Prints or Shirts</a> </li> </ul> </div> <div class="right"> <h2>Artists & Designers</h2> <ul class="link-block"> <li> <a href="/article/48/how-do-i-sell-my-designs">How Do I Sell My Designs?</a> </li> </ul> </div> <div class="clearfix"></div> <div class="left"> <h2>Affiliates & Social Media Influencers</h2> <ul class="link-block"> <li> <a href="/article/50/become-an-affiliate">Become an Affiliate</a> </li> </ul> </div> <div class="right"> <h2>Legal, Privacy & Security</h2> <ul class="link-block"> <li> <a href="/article/41/privacy-policy">Privacy Policy</a> </li> <li> <a href="/article/42/security">Security</a> </li> <li> <a href="/article/60/website-accessibility-statement">Website Accessibility Statement</a> </li> </ul> </div> <div class="clearfix"></div> <div class="left"> <h2>NeatoBucks: Our Loyalty Program</h2> <ul class="link-block"> <li> <a href="/article/52/what-are-neatobucks">What are NeatoBucks?</a> </li> </ul> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class="footer-panel"> <div class="container"> <a href="http://www.enchant.com" target="_blank">Powered by Enchant</a> </div> </div> <script> $(document).ready(function(){ $('.navbar-toggle').click(function(e){ e.preventDefault(); 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