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Our Money-Back Guarantee | NeatoShop Support
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <title>Our Money-Back Guarantee | NeatoShop Support</title> <link href="https://fonts.googleapis.com/css?family=Roboto:400,400i,700,700i" rel="stylesheet"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.3.0/css/font-awesome.min.css"> <link href='/style/2cb18dc6f3b9950894929ef7c30d11e133f12998/file.css' rel='stylesheet' type='text/css'> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/1.11.3/jquery.min.js"></script> <style type="text/css"> .banner { background: #000000; } a { color: #000000; } .open-section:hover { color: white; background-color: #000000; border-color: #000000; } .link-block li a:hover { border-color: #000000; text-decoration: underline; } .search .result .name { color: #000000; } .footer-panel a:hover { color: #000000; text-decoration: underline; } .article dt span, .article dt i { background-color: #000000; } </style> <style> html { font-size: 14px; line-height: 1.64; } body { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 1rem; line-height: 24px; color: #333; } a { font-weight: 400; text-decoration: none; color: #333; color: #005689; } a:hover, a:active { color: #005689; } .article a {font-weight: bold;} .footer-panel .container a { color: #444; } </style> </head> <body class=""> <div class="banner"> <div class="header-panel"> <div class="container"> <div class="header"> <a href="/"><img src="http://static.neatoshop.com/core/themes/neato13/static/helpdesk-logo.png?v=2" height="45" alt="NeatoShop" /></a> </div> <div class="navbar-toggle"> <a href="#" title="menu" class="toggle-nav"><i class="fa fa-bars"></i></a> </div> <ul class="navbar"> <li><a href="/contact">Contact Us</a></li> <li><a href="http://www.neatoshop.com">Shop</a></li> </ul> </div> </div> <div class="search-panel"> <div class="container"> <div class="display-text"></div> <div class="input-wrap"> <i class="fa fa-search"></i> <form method="get" class="search-form" action="/search"> <input type="text" name="query" title=-"search" placeholder="How can we help you?" value=""> </form> </div> </div> </div> </div> <div class="breadcrumbs-panel"> <div class="container"> <ul class="breadcrumbs"> <li><a href="/">Home</a></li> <li><a href="/section/24/returns--exchanges">Returns & Exchanges</a></li> </ul> </div> </div> <div class="content-panel"> <div class="container"> <div class="loading"> <img src="/kb/spinner.gif" alt="loading"> </div> <div class="content"> <div class="article"> <h1>Our Money-Back Guarantee</h1> <div><p>Our T-shirts and products come with a 60-day money-back guarantee. If you are not satisfied with the quality of our printed artwork and garment, or if you're unhappy with how it fits, you can return the items to be exchanged or for a refund. Please note that special orders are not returnable for a refund or an exchange.<br></p><p>There is no restocking fees for returned items - you will get the full purchase price of the item, less the shipping and handling fee.<br></p><p>To initiate the return process for refund or exchange, please <a href="http://help.neatoshop.com/contact">contact us</a> and let us know your order number.<br></p></div> </div> </div> </div> </div> <div class="footer-panel"> <div class="container"> <a href="http://www.enchant.com" target="_blank">Powered by Enchant</a> </div> </div> <script> $(document).ready(function(){ $('.navbar-toggle').click(function(e){ e.preventDefault(); if($('.navbar').hasClass('show')) { $('.navbar').removeClass('show') } else { $('.navbar').addClass('show'); } }) }); </script> <script>var enchant = enchant || []</script> <script src="//platform.enchant.com" data-enchant-messenger-id="8b82d004" async></script> <script> enchant.push(function(){ enchant.messenger.config({ showKnowledgeBase: false }); }); </script> </body> </html>