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Where's My Order? | NeatoShop Support
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <title>Where's My Order? | NeatoShop Support</title> <link href="https://fonts.googleapis.com/css?family=Roboto:400,400i,700,700i" rel="stylesheet"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.3.0/css/font-awesome.min.css"> <link href='/style/2cb18dc6f3b9950894929ef7c30d11e133f12998/file.css' rel='stylesheet' type='text/css'> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/1.11.3/jquery.min.js"></script> <style type="text/css"> .banner { background: #000000; } a { color: #000000; } .open-section:hover { color: white; background-color: #000000; border-color: #000000; } .link-block li a:hover { border-color: #000000; text-decoration: underline; } .search .result .name { color: #000000; } .footer-panel a:hover { color: #000000; text-decoration: underline; } .article dt span, .article dt i { background-color: #000000; } </style> <style> html { font-size: 14px; line-height: 1.64; } body { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 1rem; line-height: 24px; color: #333; } a { font-weight: 400; text-decoration: none; color: #333; color: #005689; } a:hover, a:active { color: #005689; } .article a {font-weight: bold;} .footer-panel .container a { color: #444; } </style> </head> <body class=""> <div class="banner"> <div class="header-panel"> <div class="container"> <div class="header"> <a href="/"><img src="http://static.neatoshop.com/core/themes/neato13/static/helpdesk-logo.png?v=2" height="45" alt="NeatoShop" /></a> </div> <div class="navbar-toggle"> <a href="#" title="menu" class="toggle-nav"><i class="fa fa-bars"></i></a> </div> <ul class="navbar"> <li><a href="/contact">Contact Us</a></li> <li><a href="http://www.neatoshop.com">Shop</a></li> </ul> </div> </div> <div class="search-panel"> <div class="container"> <div class="display-text"></div> <div class="input-wrap"> <i class="fa fa-search"></i> <form method="get" class="search-form" action="/search"> <input type="text" name="query" title=-"search" placeholder="How can we help you?" value=""> </form> </div> </div> </div> </div> <div class="breadcrumbs-panel"> <div class="container"> <ul class="breadcrumbs"> <li><a href="/">Home</a></li> <li><a href="/section/22/orders--delivery">Orders & Delivery</a></li> </ul> </div> </div> <div class="content-panel"> <div class="container"> <div class="loading"> <img src="/kb/spinner.gif" alt="loading"> </div> <div class="content"> <div class="article"> <h1>Where's My Order?</h1> <div><p>If you have registered an account, you can <a href="https://www.neatoshop.com/login" target="_blank">log in</a> to find the order status. We'll also send you an email once your order ships (whether or not you have an account).<br></p><p>All orders are custom-printed - your shirts or posters are printed just for you. We'll need a bit of time to process and print your order. Usually, this takes only a few business days, but we can get a bit delayed, especially during or after sale periods and holiday rushes.<br></p><p><b>Update</b>: As you may have guessed, the global supply chain issue has made production and logistics more complicated - but we're still fully operational. So far, we've been able to keep most of shirt types in stock. We appreciate your patience as production may take longer than normal.<br></p><blockquote><p>See also: <a href="http://help.neatoshop.com/article/28/printing--shipping-times">Printing & Shipping Times</a><br></p></blockquote></div><div class='heading-container' id='domestic-usa-orders'><h3>Domestic USA Orders</h3><a href='#domestic-usa-orders'></a></div><div><p>Domestic USA orders are shipped via postal airmail or UPS. Both have tracking info. Once shipped, transit time for domestic USA orders is about 5 to 7 business days for standard shipping and UPS Ground, 3 to 5 business days for Priority Mail, 1 to 3 business days for Express Mail.<br></p></div><div class='heading-container' id='international-orders'><h3>International Orders</h3><a href='#international-orders'></a></div><div><p>Canada and other international orders (including military APO/FPO orders) are shipped via postal airmail.<br></p><p>All international orders are subject to customs inspection. Because the speed of customs clearance varies from country to country, <b>we cannot give a definitive time frame of delivery, especially if your package is stopped by customs</b>.<br></p><p>Once shipped, the transit times for international orders are about 4 to 8 weeks for GlobalPost Standard and USPS First Class Mail International, 2 to 4 weeks for Priority Mail International.<br></p><p>If your package is held for customs inspection, it may take a few weeks longer.<br></p></div><div class='heading-container' id='contact-us'><h3>Contact Us</h3><a href='#contact-us'></a></div><div><p>If about a week or two passed after you placed your order, and you still haven't received email notification that your order has shipped, please look in your email spam folder. You can also <a href="http://help.neatoshop.com/contact">contact us</a> and we will help you look up your order status.<br></p><blockquote><p>See also: <a href="http://help.neatoshop.com/article/45/tracking-says-its-delivered-but-my-order-isnt-here">Tracking Says It's Delivered, But My Order Isn't Here</a><br></p></blockquote></div> </div> </div> </div> </div> <div class="footer-panel"> <div class="container"> <a href="http://www.enchant.com" target="_blank">Powered by Enchant</a> </div> </div> <script> $(document).ready(function(){ $('.navbar-toggle').click(function(e){ e.preventDefault(); if($('.navbar').hasClass('show')) { $('.navbar').removeClass('show') } else { $('.navbar').addClass('show'); } }) }); </script> <script>var enchant = enchant || []</script> <script src="//platform.enchant.com" data-enchant-messenger-id="8b82d004" async></script> <script> enchant.push(function(){ enchant.messenger.config({ showKnowledgeBase: false }); }); </script> </body> </html>