Manage Salesforce integration API calls and sync errors

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<span>Manage Salesforce integration API calls and sync errors</span> </span> </nav> </div> </section></div> <div id="hs_cos_wrapper_L10N_Disclaimer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content="HubSpot Support" itemprop="name"> </span> <meta content="December 21, 2018" itemprop="datePublished"> <meta content="Support" itemprop="author"> <meta content="https://knowledge.hubspot.com/salesforce/resolve-salesforce-integration-sync-errors" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Manage Salesforce integration API calls and sync errors</span></h1> <p class="last-updated">Last updated: <span itemprop="dateModified">  February 11, 2025 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">    <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Available with any of the following <a href="https://knowledge.hubspot.com/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">subscriptions</a>, except where noted:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/marketing_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/marketing"> Marketing Hub </a> <span> Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/marketing/enterprise">Enterprise</a> </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sales_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/sales"> Sales Hub </a> <span> Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/sales/enterprise">Enterprise</a> </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/service_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/service"> Service Hub </a> <span> Professional </span><span>, Enterprise </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/operations_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/operations"> Operations Hub </a> <span> Professional </span><span>, Enterprise </span></td> </tr> <tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023_2024/subscription_key_icons/content_icon.svg" width="16" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/content"> Content Hub </a> <span> Professional </span><span>, <a class="category" href="https://www.hubspot.com/products/cms/enterprise">Enterprise</a> </span></td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>The <a href="https://knowledge.hubspot.com/salesforce/install-the-hubspot-salesforce-integration" rel="noopener" target="_blank">HubSpot-Salesforce integration</a> may encounter sync errors which prevent data from syncing. You can identify and resolve these sync errors in your Salesforce integration settings.</p> <h2>Adjust API call limit</h2> <ul> <li>In your HubSpot account, navigate to <strong>Data Management</strong> > <strong>Integrations</strong>.</li> <li>In the list of connected apps, click <strong>Salesforce</strong>. </li> <li>Click the <strong>Sync Health</strong> tab. </li> <li>In the <em>API call use </em>section, you'll see how many API calls you've used in the last 24 hours. The <em>Limited by Salesforce</em> number is the amount of API calls you can make based on your Salesforce settings. To adjust how many of those calls can be allocated to HubSpot, edit the <strong>Allocated to HubSpot</strong> field. </li> </ul> <p><img src="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=500&name=sync-health-api-call-use.png" alt="sync-health-api-call-use" width="500" style="width: 500px;" srcset="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=250&name=sync-health-api-call-use.png 250w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=500&name=sync-health-api-call-use.png 500w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=750&name=sync-health-api-call-use.png 750w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=1000&name=sync-health-api-call-use.png 1000w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=1250&name=sync-health-api-call-use.png 1250w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-api-call-use.png?width=1500&name=sync-health-api-call-use.png 1500w" sizes="(max-width: 500px) 100vw, 500px"></p> <h2>Resolve sync errors</h2> <p> </p> <ul> <li>In your HubSpot account, navigate to <strong>Data Management</strong> > <strong>Integrations</strong>.</li> <li>In the list of connected apps, click <strong>Salesforce</strong>. </li> <li>Click the <strong>Sync Health</strong> tab. </li> <li>Under <em>Sync errors</em>, you'll see cards for each error type, with the number of current errors and impacted records for each. Click an <strong>error type card</strong> to see details of the errors in the right panel. See below for more information about and resolution steps for each error type. </li> </ul> <p><img src="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=1770&name=sync-health-sync-errors.png" alt="sync-health-sync-errors" width="1770" style="width: 1770px;" loading="lazy" srcset="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=885&name=sync-health-sync-errors.png 885w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=1770&name=sync-health-sync-errors.png 1770w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=2655&name=sync-health-sync-errors.png 2655w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=3540&name=sync-health-sync-errors.png 3540w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=4425&name=sync-health-sync-errors.png 4425w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-sync-errors.png?width=5310&name=sync-health-sync-errors.png 5310w" sizes="(max-width: 1770px) 100vw, 1770px"></p> <h3>Associations</h3> <p>Records are not syncing because they are associated with records that have not yet synced to HubSpot, or because they are associated with records that have hit HubSpot's record association limit. In the <em>Affected Records</em> column, you'll find all of the records that are failing to sync due to association with the record in the <em>Record</em> column on the left.</p> <ul> <li>To see details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type </em>column.</li> <li>To take action on individual records, click<strong> [#] records </strong>in the <em>Affected Records</em> column, then click <strong>Create view</strong> to create a filtered view of the impacted records. </li> <li>Once you have resolved the errors, return to the <em>Associations</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>.</li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Custom code</h3> <p>Records are not syncing due to an issue caused by automation, flows, or validation rules in your Salesforce account. Information about the cause of the error will appear in the <em>Error details</em> column. </p> <ul> <li>To see details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type</em><em> </em>column.</li> <li>Depending on the details of the error, you may need to update the impacted records or make changes to your Salesforce settings. To take action on individual records in HubSpot, click<strong> [#] records </strong>in the <em>Affected Records</em> column, then click <strong>Create view</strong> to create a filtered view of the impacted records.</li> <li>Once you have resolved the errors, return to the <em>Custom code</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>.</li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Duplicates</h3> <p>Records cannot be created because a duplicate record or value already exists. You'll see the HubSpot and Salesforce records that are impacted by the error, along with the duplicate value.</p> <ul> <li>To see details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type</em><em> </em>column.</li> <li>Click <strong>HubSpot</strong> or <strong>Salesforce</strong> in the <em>View record in</em> column to access the record and make changes.</li> <li>Once you have resolved the errors, return to the <em>Duplicates</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>.</li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Permissions</h3> <p><span class="private-big">Changes made in HubSpot cannot sync to Salesforce because the connected user does not have access to the necessary field or object in Salesforce.</span></p> <ul> <li>To see specific details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type</em><em> </em>column.</li> <li>Review and update the permissions for the connected user in your Salesforce settings.</li> <li>Once you have resolved the errors, return to the <em>Permissions</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>.</li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Picklists</h3> <p>Records aren't syncing due to a discrepancy between picklist field values in HubSpot and Salesforce. This can happen when a picklist value in one system does not match any current values in the other, if the picklist has hit a limit of values, or if the value passed is not valid. You'll see the HubSpot property and Salesforce field causing the error, along with the number of impacted records for each error. </p> <ul> <li>To see details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type</em><em> </em>column.</li> <li>Depending on the details of the error, you may need to update values for the impacted records or make changes to the property or field. To take action on individual records in HubSpot, click<strong> [#] records </strong>in the <em>Affected Records</em> column, then click <strong>Create view</strong> to create a filtered view of the impacted records.</li> <li>Once you have resolved the errors, return to the <em>Picklists</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>. </li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Property mappings</h3> <p>Records aren't syncing because of a discrepancy in the mapping between the HubSpot property and the Salesforce field. This can mean that the property and field types are not compatible, that the property or field no longer exists, or that a Salesforce reference field mapping needs to be created.</p> <ul> <li>To see details and resolution steps for an error, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type</em><em> </em>column.</li> <li>Update your <a href="/salesforce/map-hubspot-properties-to-salesforce-fields" rel=" noopener">property mappings</a>. </li> <li>Once you have resolved the errors, return to the <em>Property mappings</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>. </li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Property values</h3> <p><span style="color: #33475b;">Records aren't syncing between HubSpot and Salesforce because they include property values that are not valid. These errors typically require that the individual affected records are updated to correct the error.</span></p> <ul> <li>To see additional information and resolution steps, click the <strong>info icon</strong> <span class="ss-icon-font notranslate" translate="no">info</span> in the <em>Error Type column</em>.</li> <li>Update the invalid values on the record in HubSpot or Salesforce. To see a list of impacted records in HubSpot, click<strong> [#] records </strong>in the <em>Affected Records</em> column, then click <strong>Create view</strong> to create a filtered view. </li> <li>Once you've resolved the errors, return to the <em>Property values</em> errors list. Select the <strong>checkbox</strong> to the left of any resolved errors and click <strong>Resync</strong>. </li> <li>To export your errors, click <strong>Export errors</strong> in the top right.</li> </ul> <h3>Other</h3> <p><span style="color: #33475b;">Records aren't syncing due to an unknown error. Please <a href="https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot#hubspot-support" rel="noopener">contact HubSpot Support</a> for further assistance with these errors.</span></p> <p class="alert" style="font-weight: bold;">Please note:<span style="font-weight: normal;"> it is possible to bulk resync 100 Salesforce errors at a time. To sync more than 100 errors, <a href="/salesforce/import-salesforce-records" rel="noopener">import the records</a> from Salesforce or <a href="/salesforce/map-hubspot-properties-to-salesforce-fields" rel="noopener">update a mapped property</a>. </span></p> <h2>Set up sync error notifications</h2> <ul> <li>In your HubSpot account, navigate to <strong>Data Management</strong> > <strong>Integrations</strong>.</li> <li>In the list of connected apps, click <strong>Salesforce</strong>. </li> <li>Click the <strong>Sync Health</strong> tab. </li> <li>Under <em>Sync errors</em>, click <strong>Manage notifications</strong>. </li> <li>In the dialog box, click to toggle the <strong>Turn on notifications</strong> switch on. </li> <li>Select the radio button next to <strong>Instantly</strong>, <strong>Daily</strong>, or <strong>Weekly</strong> to set the frequency of your notifications. </li> <li>Click <strong>Save</strong>. </li> </ul> <p><img src="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=400&name=sync-health-error-notifications.png" alt="sync-health-error-notifications" width="400" style="width: 400px;" loading="lazy" srcset="https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=200&name=sync-health-error-notifications.png 200w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=400&name=sync-health-error-notifications.png 400w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=600&name=sync-health-error-notifications.png 600w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=800&name=sync-health-error-notifications.png 800w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=1000&name=sync-health-error-notifications.png 1000w, https://2832391.fs1.hubspotusercontent-na1.net/hub/2832391/hubfs/Settings/Integrations-Settings/Salesforce/sync-health-error-notifications.png?width=1200&name=sync-health-error-notifications.png 1200w" sizes="(max-width: 400px) 100vw, 400px"></p></span> <div class="blog-post-topic-wrapper" style="display: none;"> <span class="tag-name">Integrations</span> </div> <span id="hs_cos_wrapper_Optional_Bottom_of_post_CTA" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_lightbox" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="kb-lightbox" class="kb-lightbox cl-modal -light" role="dialog" aria-modal="true" aria-label="dialog with carousel of images"> <div class="cl-lightbox cl-modal-backdrop" data-cl-modal="close"> <div class="cl-lightbox-content-container"> <button class="cl-round-button cl-lightbox-close" data-cl-modal="close" aria-label="close dialog"> <svg class="cl-icon" aria-hidden="true"> <use href="#close" /> </svg> </button> <div class="cl-lightbox-content -image"> <div class="cl-loading -regular -secondaryDark"> <svg class="cl-loading-svg" viewbox="0 0 50 50" aria-hidden="true"> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5"></circle> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5" class="cl-loading-animated"></circle> </svg> </div> <img id="image-lightbox" alt="" src=""> </div> </div> <div> </div></div> </div></div></article> <div id="hs_cos_wrapper_module_15971280583729" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="page-feedback" class="page-feedback"> <form id="page-feedback__form"> <fieldset id="page-feedback__sentiment" class="page-feedback__form-field"> <legend>Was this article helpful?</legend> <input type="radio" name="kb_was_this_page_helpful" id="helpful" value="Yes" required><label for="helpful">Yes</label> <input type="radio" name="kb_was_this_page_helpful" id="unhelpful" value="No" required><label for="unhelpful">No</label> </fieldset> <div id="page-feedback__reveal" hidden> <fieldset id="page-feedback__main-issue" hidden class="page-feedback__form-field radio-input radio-input--inline"> <legend>Thanks for letting us know. 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