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href="/kb/faq-for-cve-2023-22524-1319248987.html">FAQ for CVE-2023-22524</a></li> <li class=""><a href="/kb/faq-for-cve-2023-22527-1332810917.html">FAQ for CVE-2023-22527</a></li> <li class=""><a href="/kb/using-a-temporary-license-before-upgrading-to-cloud-or-data-center-1354596537.html">Using a temporary license before upgrading to Cloud or Data Center</a></li> <li class=""><a href="/kb/guide-for-atlassian-premier-support-named-contacts-on-premises-product-support-essentials-1402668439.html">Guide for Atlassian Premier Support Named Contacts: On-Premises Product Support Essentials</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Support">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <p> </p><div class="admonition-block info-block conf-macro output-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span><strong>Platform notice: Server and Data Center only.</strong> <span>This article only applies to Atlassian products on the </span>Server and Data Center platforms<span>.</span></span></p><p>Support for Server* products <strong>ended on February 15th 2024</strong>. If you are running a Server product, you can visit the <a rel="nofollow" href="https://www.atlassian.com/migration/assess/journey-to-cloud" title="https://www.atlassian.com/migration/assess/journey-to-cloud" class="external-link">Atlassian Server end of support</a> announcement to review your migration options.</p><p><em>*Except Fisheye and Crucible</em></p> </div><p></p><h2 id="TestdiskaccessspeedforaJavaapplication-Problem">Problem</h2><p>The Atlassian Server application appears to be experiencing performance issues and is running slowly. These applications could include Java based software such as JIRA, Confluence, Bamboo, and Fisheye/Crucible.</p><p>For example in JIRA, this will be particularly noticeable in the following areas:</p><ul><li>Reindexing</li><li>Searching</li><li>The Issue Navigator</li><li>Gadgets</li><li>Opening Issues</li><li>Adding/Accessing Attachments</li></ul><p><br></p> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>If you are running Bitbucket datacenter, please refer to the article below for details on disk benchmarking.</p><p><a data-macro-name="sp-nobody-link" href="/bitbucketserverkb/testing-nfs-disk-access-speed-for-bitbucket-data-center-and-git-operations-1044804304.html" class="conf-macro output-inline" data-hasbody="false">Testing NFS disk access speed for Bitbucket Data Center and git operations</a></p> </div> <p><br></p><h2 id="TestdiskaccessspeedforaJavaapplication-Diagnosis">Diagnosis</h2><p>Disk access speed is critical for the Atlassian applications performance.</p><p>If the application is running slowly, disk speed can be a potential root cause. It's possible to isolate that cause using this Support Tools Utility to benchmark the disk access speed.</p><p><br></p><p>Download the <a data-macro-name="sp-plaintextbody-link" href="/jirakb/files/54362304/54591494/3/1444177154112/support-tools.jar" class="conf-macro output-inline" data-hasbody="true">Support Tools Utility</a> to any writable folder on the actual JIRA server (for example ~/$username$/temp on Linux or c:\temp on Windows).</p> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>This is a file with a .jar extension and sometimes Internet Explorer renames these to .zip. If this is the case, rename the file to .jar; do not unzip the file.</p> </div> <ol><li>For <strong>Windows: </strong>Open a terminal window (go to <code>Start >> Run >> type in 'cmd'</code>).</li><li>For <strong>Linux/Unix</strong>: Open a command line.</li><li>When running the tool, write access to the temporary directory is required - it will create and delete a large number of files in order to calculate the disk speed.</li><li><p>CD to the directory where the tools was downloaded and run it with the following:</p> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">java -Djava.io.tmpdir=<index directory> -jar support-tools.jar</code></pre> </div> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p> Depending on your application please test the following directories using the <strong><index directory></strong> path below:</p><ul><li><p>For <strong>JIRA</strong> make sure to test against the default index directory <code><jira_home>/caches/indexes on JIRA 7.x and below, <jira_home>/caches/indexesV1 folder on JIRA 8.x and above</code>. Notice if you have Insight - run the check against <code><jira_home>/caches/insight_indexes too.</code></p></li><li><p>For <strong>Confluence</strong> make sure to test against <code><confluence-home>/index.</code></p></li><li><p>For <strong>Fisheye/Crucible</strong>, the test should be run against <code><FISHEYE_INST>/cache</code> and <code><<span>FISHEYE_INST</span>>/var/cache</code>.</p></li></ul> </div> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>If you're running <strong>Data Center</strong> version of JIRA or Confluence - please run the speed check on each node as the indexes are stored locally on each node</p> </div> </li><li><span style="letter-spacing: 0.0px;">Pick the average of the results to assess and review our </span><a data-macro-name="sp-plaintextbody-link" href="#TestdiskaccessspeedforaJavaapplication-grade" class="conf-macro output-inline" data-hasbody="true">Grading the Results</a><span style="letter-spacing: 0.0px;"> section for further info on how to determine the results of the speed tests. <br></span>For example in JIRA, disk access performance is particularly important due to the heavy use of disk I/O to the indexes, because they are read each time a search is made and written each time an update to an issue is committed (see <a data-macro-name="sp-nobody-link" href="/jirakb/troubleshoot-index-problems-in-jira-server-203394752.html" class="conf-macro output-inline" data-hasbody="false">Troubleshoot index problems in Jira server</a><span style="letter-spacing: 0.0px;"> for further information).</span></li></ol><h3 id="TestdiskaccessspeedforaJavaapplication-Operation">Operation</h3><p>This basic test will perform the open, read/write, close, and delete operations 1000 times to a temporary file in the <code>java.io.tmpdir</code> directory for each measurement, reporting the results as in the assessment section below. This test is the closest we can get to simulating the performance of a Java process when it comes to accessing the file system, allowing it to be an accurate measurement for the application performance when utilizing the disk. Other disk measurement tools may provide different results if they do not measure the specific performance of the Java JDK/JRE.</p><p>The Java source can be found within the JAR - if the file is uncompressed it can be viewed.</p><h2 id="TestdiskaccessspeedforaJavaapplication-Resolution">Resolution</h2> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>This tool has been designed primarily to perform basic disk assessment of Java running on the operating system, <strong>not the actual speed of the disk itself</strong>. It is highly possible a very fast disk can run Java slowly due to OS-level issues. This is not a substitute for a full disk analysis software suite and if the disk appears to be experiencing hardware issues or is slow, please raise this with the System Administrator or hosting provider of the server.</p> </div> <p>When reviewing the benchmark results:</p><ul><li>Focus primarily on the average result.</li><li>When the open & close speeds are bad and the r/w is good, the likely cause is anti-virus.</li><li>A high minimum and average speed may be indicative of a low speed disk or hardware fault.</li><li>If a disk has a high average and low minimum speed, there may be an environmental factor at play (see below for further information).</li><li>For JIRA open and close are important values because the indexes are accessed very often - the average search will close a file many times.</li><li>Make sure that the disk is not in use by any other processes running on your system.</li></ul><h3 id="TestdiskaccessspeedforaJavaapplication-GradingtheResults"><span>Grading the Results </span></h3><p><span>Below is a breakdown of approximate average speeds that can be used to grade the results.</span></p><div><p><br></p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col><col><col></colgroup><tbody><tr><th class="confluenceTh">Statistic</th><th colspan="1" class="confluenceTh">Excellent</th><th style="text-align: center;" class="confluenceTh">OK</th><th style="text-align: center;" class="confluenceTh">Bad</th></tr><tr><td class="confluenceTd">Open</td><td colspan="1" class="confluenceTd">< 40,000</td><td class="confluenceTd">40,000 - 150,000</td><td class="confluenceTd">> 150,000</td></tr><tr><td class="confluenceTd">Read/Write</td><td colspan="1" class="confluenceTd">< 40,000</td><td class="confluenceTd">40,000 - 100,000</td><td class="confluenceTd">> 100,000</td></tr><tr><td class="confluenceTd">Close</td><td colspan="1" class="confluenceTd">< 20,000</td><td class="confluenceTd">20,000 - 100,000</td><td class="confluenceTd">> 100,000</td></tr><tr><td class="confluenceTd">Delete</td><td colspan="1" class="confluenceTd">< 50,000</td><td class="confluenceTd">50,000 - 300,000</td><td class="confluenceTd">> 300,000</td></tr></tbody></table></div><h3 id="TestdiskaccessspeedforaJavaapplication-PossibleCauses">Possible Causes</h3><p>Examples of environmental factors that can cause slow disk access are as follows:</p></div><ul><li>Anti-Virus software. As in our <a data-macro-name="sp-nobody-link" href="/jirakb/common-causes-for-jira-server-crashes-and-performance-issues-203394749.html" class="conf-macro output-inline" data-hasbody="false">Common causes for Jira Server crashes and performance issues</a> KB article, Anti-Virus software can be detrimental to the operation of the application as it will limit open and close times.</li><li>A remote disk or shared drive.</li><li>Synchronization to another machine over a slow network.</li><li>A virtualized OS, such as VMWare (see <a data-macro-name="sp-nobody-link" href="/jirakb/run-jira-server-in-a-virtualized-environment-461504625.html" class="conf-macro output-inline" data-hasbody="false">Run Jira server in a virtualized environment</a> for further information).</li><li>A disk defragments job may be running.</li><li>Hardware issues such as disk failure.</li><li>File system encryption.</li><li>Automated compression of files controlled by the OS.</li><li>Specific issues with the Java version and OS. This is a rare occurrence, however, a bug or known issue within the JVM may cause it to perform poorly on a specific OS.</li><li>Other applications or operations that are currently using the disk.</li><li>The disk capacity may be nearing full, which on some OS can slow the performance of the disk (in this particular example, it was on Solaris).</li><li>Lucene has some issues with file deletion in Windows.<br style="text-align: left;">Since Lucene uses mmapdirectory and specifically to the Windows OS, it keeps the handles open to these mapped files even after close, not allowing these files to be deleted. <a rel="nofollow" href="https://lucene.apache.org/core/6_3_0/core/org/apache/lucene/store/MMapDirectory.html" title="Follow link" class="external-link">Lucene Class MMapDirectory</a></li></ul><h3 id="TestdiskaccessspeedforaJavaapplication-SampleBenchmarks*">Sample Benchmarks*</h3><p><span>We have included some sample benchmarks below.</span></p><div><h5 id="TestdiskaccessspeedforaJavaapplication-Excellent">Excellent</h5></div> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">TOTALS ---- ---- ---- ---- ---- stat avg median min max ---- ---- ---- ---- ---- open 35,289 36,000 29,000 472,000 r/w 30,934 31,000 23,000 77,000 close 14,988 5,000 5,000 9,796,000 delete 39,135 40,000 31,000 123,000 ---- ---- ---- ---- ---- All times are in nanoseconds.</code></pre> </div> <p>This is a premier hosting provider using disk hardware technology equivalent to an SSD.</p><h5 id="TestdiskaccessspeedforaJavaapplication-OK">OK</h5> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">TOTALS ---- ---- ---- ---- ---- stat avg median min max ---- ---- ---- ---- ---- open 75,830 62,000 44,000 2,869,000 r/w 46,407 40,000 35,000 907,000 close 5,751 5,000 4,000 336,000 delete 118,942 81,000 65,000 22,864,000 ---- ---- ---- ---- ---- All times are in nanoseconds. </code></pre> </div> <h5 id="TestdiskaccessspeedforaJavaapplication-Bad">Bad</h5> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">TOTALS ---- ---- ---- ---- ---- stat avg median min max ---- ---- ---- ---- ---- open 275,886 267,184 246,412 2,544,101 r/w 92,956 81,538 70,727 7,358,896 close 3,194,958 3,177,771 3,076,064 4,331,872 delete 542,650 530,271 514,226 1,771,416 ---- ---- ---- ---- ---- All times are in nanoseconds. </code></pre> </div> <p>This benchmark is of very fast disk with a virus scanner enabled.</p><h5 id="TestdiskaccessspeedforaJavaapplication-Average">Average</h5> <div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">TOTALS ---- ---- ---- ---- ---- stat avg median min max ---- ---- ---- ---- ---- open 133,704 121,000 83,000 12,787,000 r/w 30,892 26,000 22,000 3,176,000 close 40,652 40,000 10,000 108,000 delete 274,710 254,000 211,000 15,151,000 ---- ---- ---- ---- ---- All times are in nanoseconds. </code></pre> </div> <p>This is a WD Black 3.0GB/s 7.2k RPM drive running 5 JIRA application instances during low load (whilst we would not ever recommend to do this, it does highlight the impact of multiple applications running on the same server).</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>*Notice. The above results are given as a guideline for <strong>local <index directory> </strong>folder only. There is no need to perform these tests on <strong>$SHARED_HOME</strong> in Data Center configurations as the indexes are stored locally on each node and not on the SHARED drive. Sometimes support may request to run the same tests on the $SHARED_HOME, but that's only if performance issues relevant to attachments or index recovery mechanism (such as when a node starts up after a prolonged period of downtime and if the index recovery is enabled in the respective application). On $SHARED_HOME for an Atlassian public instance we have the following values: </p><pre><br>TOTALS<br>---- ---- ---- ---- ----<br>stat avg median min max<br>---- ---- ---- ---- ----<br>open 4,790,174 4,638,824 3,943,820 13,139,894<br>r/w 14,947 13,312 3,519 83,294<br>close 4,398,125 4,297,768 3,708,446 16,138,393<br>delete 4,323,586 4,178,885 3,581,537 33,963,856<br>---- ---- ---- ---- ----<br>All times are in nanoseconds.<br><br></pre><p><strong>(!) NOTE: These are strictly for reference, not recommended nor performance target values.</strong></p> </div> <p><br></p><p><br> </p><div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col style="width: 29.0px;"><col style="width: 29.0px;"></colgroup><tbody><tr><th class="confluenceTh">Description</th><td class="confluenceTd"><p>Disk access speed is critical for the Atlassian applications performance.</p><p>If the application is running slowly, disk speed can be a potential root cause. It's possible to isolate that cause using this Support Tools Utility to benchmark the disk access speed.</p></td></tr><tr><th class="confluenceTh">Product</th><td class="confluenceTd">JIRA, Confluence, Bamboo, Fisheye, Crucible</td></tr><tr><th class="confluenceTh">Platform</th><td class="confluenceTd">Server, Data Center</td></tr></tbody></table></div></div> </div> </div> <div class="content-page-last-modified-date"> Last modified on May 15, 2024 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">漏 <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.27/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1E5DC2BC85140C098A2&pageId=818577561&spaceKey=KB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>