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<!DOCTYPE html><html data-wf-domain="webflow.olark.com" data-wf-page="65c2c69fb033277667d7717b" data-wf-site="646d3c484b3d75dd99420842" lang="en"><head><meta charset="utf-8"/><title>Aiden: the smart FAQ bot that never sleeps</title><meta content="Aiden: the smart FAQ bot that never sleeps" property="og:title"/><meta content="Aiden: the smart FAQ bot that never sleeps" property="twitter:title"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/css/rhis-sublime-site.04978efba.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/6480dc65df516eb6106007b0_favicon-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64879caf1b12ddf35a9268d6_Olark-round-square.png" rel="apple-touch-icon"/><link href="https://www.olark.com/aiden-chatbot" rel="canonical"/> <style> * { -webkit-font-smoothing: antialiased; 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margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } </style></div><main id="main" class="main-wrapper"><div class="section_aiden-header"><div class="padding-global"><div class="container-medium"><div class="padding-section-small"><div class="aiden_header-columns-wrapper"><div class="aiden_header-beta-tag"><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64e7d59bd131c5edd1c78209_BETA%20Ribbon.svg" loading="lazy" alt="Purple ribbon graphic with the word "BETA" in gold font"/></div><div class="aiden_header-spacer"></div><div class="section_aiden-header-left"><h1 class="heading-style-h1 text-color-purple">Meet Aiden, a bot with infinite patience for answering FAQs.</h1><h2 class="heading-style-h4">Turn your Olark transcripts into a bot that instantly answers your customers’ most common questions.</h2><div class="padding-bottom padding-medium"></div><div class="aiden-cta-wrapper"><a href="https://www.olark.com/meet/aiden-ai?utm_source=landing-page" id="cta-schedule-aiden-call" class="primary-button-wrapper left_aligned w-inline-block"><div class="help_button_text aiden">Schedule to learn more about Aiden</div></a></div></div><div class="section_aiden-header-right"><div class="aiden-checkmark-box-wrapper"><h3 class="aiden-checkmark-box-header">Watch the video to see:</h3><div class="aiden-checkmark-box-grid"><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64e3e8f74483dca4fa60a2be_pink-bullet-point-checkmark.svg" loading="eager" id="w-node-_86c800bc-777f-3177-0272-df78315e3714-67d7717b" alt="" class="aiden_checkbox-check"/><div id="w-node-_7dca8808-cc08-31e3-cc8d-7139c29e46ea-67d7717b" class="aiden_checkbox-text">Aiden learn from your existing docs, including your Olark chat history and links to your website's help center.</div><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64e3e8f74483dca4fa60a2be_pink-bullet-point-checkmark.svg" loading="eager" id="w-node-_23375175-0b03-3fa9-041b-a6f4237a02ff-67d7717b" alt="" class="aiden_checkbox-check"/><div id="w-node-_4a6f7017-5285-2685-14ef-fc28a81c619b-67d7717b" class="aiden_checkbox-text">How to review and manage which questions you want Aiden to answer when agents are offline.</div><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64e3e8f74483dca4fa60a2be_pink-bullet-point-checkmark.svg" loading="eager" id="w-node-_5b24862d-d9e1-e69b-0583-4492b514c1fc-67d7717b" alt="" class="aiden_checkbox-check"/><div id="w-node-_26052c49-4f74-1918-94df-134b764b1012-67d7717b" class="aiden_checkbox-text">How you'll give Aiden feedback and personality and keep its knowledge fresh over time.</div></div></div><div class="padding-bottom padding-medium"></div></div></div></div></div></div></div><div class="section_aiden-video"><div class="padding-global"><div class="container-medium"><div id="w-node-d0c95c75-73f8-7d89-42e6-876c6f341e2a-67d7717b" class="w-embed w-iframe"><div style="position: relative; padding-bottom: 67.5%; height: 0;"><iframe src="https://www.loom.com/embed/c6f5077738ac4aafbd061091ab49e97b?t=1&sid=83c67ba8-db60-40ca-8995-681708ebbb3ahide_owner=true&hide_share=true&hide_title=true&hideEmbedTopBar=true" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></div></div></div><section class="section_aiden-topics"><div class="padding-global"><div class="container-medium"><div class="padding-section-medium"><div class="component_three-col-text"><div class="component_three-col-text-columns-wrapper"><h2 id="w-node-_15bbb205-6905-729b-8941-dc9212a73559-12a73555" class="text-align-center text-color-purple">You'll teach Aiden about Topics</h2><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355b-12a73555" class="text-align-center text-size-large text-weight-semibold">Aiden masters chat the same way new hires do: <br/>by reading documents, practicing replies, and responding to feedback.</div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355f-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Fill Aiden’s Reading List</h3><div class="text-size-regular padding-right">You’re probably too busy to write content for your chatbot. With Aiden, you won’t need to create new material -- it can work with what you already have! Aiden can work with any text you have, including customer-facing content you’ve already published on your website. We’ll organize these materials into a Knowledge Base that Aiden can use.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a73565-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Spot-Check Aiden's Work</h3><div class="text-size-regular padding-right">Ask Aiden questions, and see how it replies! You might be surprised by how much it’s learned. When you’re happy with how it replies to questions, try letting Aiden handle chats. You can check Aiden’s work before and after it goes live, and toggle the bot on or off at any time.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7356b-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Aiden Loves Feedback</h3><div class="text-size-regular padding-right">Aiden takes direction well, but doesn’t require babysitting. It learns from mistakes, and defers to instructions from agents who know your customers best. Aiden is wired to do better next time, and (in most cases) it only needs to hear feedback once to change its behavior.</div></div></div></div></div></div></div></section><div class="section_aiden-sources"><div class="padding-global"><div class="container-medium"><div class="padding-section-small"><div class="component_4-column-list-text"><div id="w-node-_95f81bd0-469a-cea8-ff90-bd4e3f18eb30-3f18eb2f" class="component_4-column-1"><h2 class="heading-style-h3 text-color-white">Info Sources Aiden can learn from:</h2></div><div class="component_4-column"><h4 class="text-color-white heading-style-h4 text-weight-bold">Your website</h4><ul role="list" class="component_4-list text-color-white"><li class="component_4-list-item">Help Center Articles</li><li class="component_4-list-item">Product Details</li><li class="component_4-list-item">FAQ Page</li><li class="component_4-list-item">Blog Posts</li></ul></div><div class="component_4-column"><h4 class="text-color-white heading-style-h4 text-weight-bold">Your docs</h4><ul role="list" class="component_4-list text-color-white"><li class="component_4-list-item">Training Handbooks</li><li class="component_4-list-item">Sales Call Scripts</li><li class="component_4-list-item">Specs & Fact Sheets</li><li class="component_4-list-item">PDF Catalogs</li></ul></div><div class="component_4-column"><h4 class="text-color-white heading-style-h4 text-weight-bold">Your Olark History</h4><ul role="list" class="component_4-list text-color-white"><li class="component_4-list-item">Previous Chat Transcripts</li><li class="component_4-list-item">Shortcuts</li></ul><div class="text-color-white text-size-large">...and more!</div></div></div></div></div></div></div><div class="section_aiden-skills"><div class="padding-global"><div class="container-medium"><div class="padding-section-medium"><div class="component_three-col-text"><div class="component_three-col-text-columns-wrapper"><h2 id="w-node-_15bbb205-6905-729b-8941-dc9212a73559-12a73555" class="text-align-center text-color-purple">We’ll teach Aiden its Conversation Skills</h2><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355b-12a73555" class="text-align-center text-size-large text-weight-semibold">Olark is always improving how chatbots talk to your customers. <br/>Here are some skills your bot would have out-of-the-box:</div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355f-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Friendly Greetings</h3><div class="text-size-regular padding-right">We’ve taught Aiden that when someone asks it a question it’s polite to say hello, introduce itself, and offer to help. We recommend being transparent that Aiden is a bot, but you can customize your chatbot’s name, avatar, and how it represents your business.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a73565-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Boundaries</h3><div class="text-size-regular padding-right">Healthy communication requires setting good boundaries, and sometimes that means not sharing what you know. We’ll help you draw limits around sensitive information or precious contacts, and train Aiden to escalate chats about them to a human.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7356b-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Human, Please!</h3><div class="text-size-regular padding-right">Your customers deserve meaningful resolution, not just instant answers. That’s why Aiden is trained to recognize phrases like “talk to person” and ask if the customer would prefer to be transferred to a human for follow-up.</div></div></div></div></div></div></div></div><section class="section_aiden-chatbox"><div class="padding-global"><div class="container-medium"><div class="padding-section-medium"><div class="component_2-column-html-embed"><div id="w-node-bb3f0f3f-4573-5f85-490c-bb5578a96089-67d7717b" class="w-embed w-iframe"><div style="position: relative; padding-bottom: 74.58563535911603%; height: 0;"><iframe src="https://www.loom.com/embed/02ece583d09644dfacfdef79da8e9611?sid=636c65b9-55e6-4b58-90be-7a4ae26d39b6?hide_owner=true&hdie_share=true&hide_title=true&hideEmbedTopBar=true" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div id="w-node-_1aea719f-966d-f351-7a9b-58b96eb64eb6-67d7717b" class="component_2-column-right"><h2 class="component_2-column-headline heading-style-h3 text-color-purple">How Aiden behaves in your chatbox</h2><div id="w-node-e07313c8-5fc3-f61f-9c02-6c41a1574baf-67d7717b" class="component_2-column-text text-size-regular">See Aiden's Conversation Skills in action! This video shows an example of how Olark's Aiden chatbot can greet and reply to incoming messages from a visitor, answer questions in context using information in our Knowledge Base, and respond to request to speak to an agent. <br/><br/>This video also shows how our chatbox can capture email addresses for follow-up when agents aren't available, and wrap up the conversation with care.<br/></div></div></div></div></div></div></section><section class="section_aiden-cta"><div class="padding-global"><div class="container-medium"><div class="padding-section-small"><div class="two_col-text-button"><div id="w-node-_1dac4a62-62cb-ad3e-e127-57e37c8fd54c-67d7717b" class="two_col-left"><h2 class="heading-style-h3 text-color-white">Ready to see Aiden <br/>on your site?</h2></div><div class="two_col-right"><h3 class="heading-style-h4 text-color-white">Let's chat about it!</h3><div class="text-size-regular text-color-white">We can answer your questions about AI, go-live timelines, and how to get the most value out of Aiden’s skills.</div><div class="button_container"><a href="https://www.olark.com/meet/aiden-ai?utm_source=landing-page" id="aidin_early_access" target="_blank" class="primary-button-wrapper w-inline-block"><div class="help_button_text aiden">Book a call to get Early Access</div></a></div></div></div></div></div></div></section><section class="section_aiden-automate"><div class="padding-global"><div class="container-medium"><div class="padding-section-medium"><div class="component_three-col-text"><div class="component_three-col-text-columns-wrapper"><h2 id="w-node-_15bbb205-6905-729b-8941-dc9212a73559-12a73555" class="text-align-center text-color-purple">Go Pro: Automate tasks and level up Aiden’s Logic</h2><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355b-12a73555" class="text-align-center text-size-large text-weight-semibold">Sophisticated automations built for complex websites and enterprise teams,<br/>backed up by technical advisors and our highest level of customer care.</div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7355f-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Advanced Integrations</h3><div class="text-size-regular padding-right">Olark offers a huge library of out-of-the-box integrations, but some organizations are more complex than others. Olark Pro customers partner with our data engineers to configure and test custom integrations and Zapier workflows. Qualify, and capture leads with CRMs like Salesforce, Slate, and SugarCRM.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a73565-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Conditional Logic</h3><div class="text-size-regular padding-right">Aiden can answer questions, but it does best with questions where the answers are the same in most situations. <br/>‍<br/>Businesses that have complex organizations, multiple locations, and huge websites with different audiences benefit from logic branches that let each unit dictate its own tools and process.</div></div><div id="w-node-_15bbb205-6905-729b-8941-dc9212a7356b-12a73555" class="component_three-col-column"><div class="padding-small"></div><h3 class="heading-style-h4">Routing Rules</h3><div class="text-size-regular padding-right">In large organizations, it’s important that priority messages get attention from the right person, not just any human. <br/>‍<br/>Olark Pro 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