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<!DOCTYPE html><html data-wf-domain="webflow.olark.com" data-wf-page="65c2c69fb033277667d771a5" data-wf-site="646d3c484b3d75dd99420842" lang="en"><head><meta charset="utf-8"/><title>Speak: A blog by Olark</title><meta content="Tips on live chat sales, customer service, and building human connections from the Internet's top accessible live chat provider" name="description"/><meta content="Speak: A blog by Olark" property="og:title"/><meta content="Tips on live chat sales, customer service, and building human connections from the Internet's top accessible live chat provider" property="og:description"/><meta content="Speak: A blog by Olark" property="twitter:title"/><meta content="Tips on live chat sales, customer service, and building human connections from the Internet's top accessible live chat provider" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/css/rhis-sublime-site.d5b31603b.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/6480dc65df516eb6106007b0_favicon-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64879caf1b12ddf35a9268d6_Olark-round-square.png" rel="apple-touch-icon"/><link href="https://www.olark.com/speak" rel="canonical"/> <style> * { -webkit-font-smoothing: antialiased; 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src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/65552765daa9a36e2e9eae62_speak-logo-300-01.webp" loading="eager" width="313" alt="The words "Speak A blog by Olark" are spelled out in rainbow colors." class="blog_header-image"/></div></div></header><section class="section_blog-latest"><div class="padding-global"><div class="container-large"><div class="padding-section-medium"><div class="blog_latest_component"><h2 class="text-color-navy">Recent posts</h2><div class="blog_latest_list-wrapper w-dyn-list"><div role="list" class="blog_latest_list w-dyn-items"><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-mike-shebanek" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/673e2c3b6eddea0d2029b590_Mike%20Shebanek%20Thumbnail.png" loading="lazy" alt="Headshots of Ben Congleton and Mike Shebanek" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with Mike Shebanek</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, talks with Mike Shebanek, Head of Accessibility at Facebook, to talk about improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">November 20, 2024</div></div></div></a></div><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-cat-noone" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6733de9569fc740f081db765_75eae66b3ad533e3107fdce5326c45ba.jpg" loading="lazy" alt="Headshots of Ben Congleton and Cat Noone" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with Cat Noone</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, sits down with Cat Noone, CEO and Co-Founder of Stark, to talk about improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">November 19, 2024</div></div></div></a></div><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-eve-hill" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/672cf4165ebf9c8247aa85d2_1a50d3b528335ef0283903af6f97bfe4.jpg" loading="lazy" alt="Headshots of Ben Congleton and Eve Hill" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with Eve Hill</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, and Eve Hill, Partner at Brown, Goldstein & Levy LLP, talk about improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">November 7, 2024</div></div></div></a></div><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-moseng" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/67214d7432cb6749fd6129d7_%C3%98ystein%20Moseng%20Thumbnail%20(1).png" loading="lazy" alt="Headshots of Ben Congleton and 脴ystein Moseng." sizes="(max-width: 479px) 87vw, (max-width: 767px) 92vw, (max-width: 991px) 43vw, (max-width: 1919px) 28vw, 398.6640625px" srcset="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/67214d7432cb6749fd6129d7_%C3%98ystein%20Moseng%20Thumbnail%20(1)-p-500.png 500w, https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/67214d7432cb6749fd6129d7_%C3%98ystein%20Moseng%20Thumbnail%20(1).png 800w" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with 脴ystein Moseng</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, and 脴ystein Moseng, CPO at Highcharts, discuss improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">October 30, 2024</div></div></div></a></div><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-regina-kline" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6720f742dffe24cc4b7edd00_Regina%20Kline%20Thumbnail.png" loading="lazy" alt="Headshots of Ben Congleton and Regina Kline" sizes="(max-width: 479px) 87vw, (max-width: 767px) 92vw, (max-width: 991px) 43vw, (max-width: 1919px) 28vw, 398.6640625px" srcset="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6720f742dffe24cc4b7edd00_Regina%20Kline%20Thumbnail-p-500.png 500w, https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6720f742dffe24cc4b7edd00_Regina%20Kline%20Thumbnail.png 800w" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with Regina Kline</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, and Regina Kline, Founder and Managing Partner of Enable Ventures, talk about improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">October 29, 2024</div></div></div></a></div><div role="listitem" class="blog_latest_item w-dyn-item"><a href="/speak/ndeam-jennison-asuncion" class="blog_card_component w-inline-block"><div class="blog_card_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/672067ce1055a494010fe448_Jennison%20Thumbnail.png" loading="lazy" alt="Headshots of Ben Congleton and Jennison Asuncion" sizes="(max-width: 479px) 87vw, (max-width: 767px) 92vw, (max-width: 991px) 43vw, (max-width: 1919px) 28vw, 398.6640625px" srcset="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/672067ce1055a494010fe448_Jennison%20Thumbnail-p-500.png 500w, https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/672067ce1055a494010fe448_Jennison%20Thumbnail.png 800w" class="blog_card_image"/></div><div class="blog_card_text-wrapper"><h3 class="heading-style-h4">National Disability Employment Awareness Month - Interview with Jennison Asuncion</h3><div class="padding-bottom padding-small"></div><p>Olark CEO, Ben Congleton, talks with Jennison Asuncion, Head of Accessibility at A11y and Engineering Evangelism at LinkedIn, about improving access to good jobs for all. </p></div></a><a href="/team/ben-congleton" class="blog_card_author-link w-inline-block"><div class="author_component"><div class="author_image-wrapper"><img src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/6494b6d16ac77349c646aa81_ben-c.webp" loading="lazy" alt="" class="author_image"/></div><div class="author_info-wrapper"><div class="text-size-small">Ben Congleton</div><div class="text-size-tiny">October 28, 2024</div></div></div></a></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper pagination"><a href="?424a12ee_page=2" aria-label="Next Page" class="w-pagination-next blog_pag-button"><div class="blog_pag_button-text w-inline-block">Next</div><svg class="w-pagination-next-icon blog_pag_button-icon" height="12px" width="12px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" transform="translate(0, 1)"><path fill="none" stroke="currentColor" fill-rule="evenodd" d="M4 2l4 4-4 4"></path></svg></a><link rel="prerender" href="?424a12ee_page=2"/><div aria-label="Page 1 of 6" role="heading" class="w-page-count">1 / 6</div></div></div></div></div></div></div></section><section class="section_blog-all"><div class="padding-global"><div class="container-large"><div class="padding-section-small"><div class="blog_all_component"><h2 class="text-color-navy">All posts</h2><div class="padding-bottom padding-small"></div></div><div class="blog_all_list-wrapper w-dyn-list"><div role="list" class="blog_all-list w-dyn-items"><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Nov 20, 2024</div><a href="/speak/ndeam-mike-shebanek" class="blog_all_link">National Disability Employment Awareness Month - Interview with Mike Shebanek</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Nov 19, 2024</div><a href="/speak/ndeam-cat-noone" class="blog_all_link">National Disability Employment Awareness Month - Interview with Cat Noone</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Nov 7, 2024</div><a href="/speak/ndeam-eve-hill" class="blog_all_link">National Disability Employment Awareness Month - Interview with Eve Hill</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 30, 2024</div><a href="/speak/ndeam-moseng" class="blog_all_link">National Disability Employment Awareness Month - Interview with 脴ystein Moseng</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 29, 2024</div><a href="/speak/ndeam-regina-kline" class="blog_all_link">National Disability Employment Awareness Month - Interview with Regina Kline</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 28, 2024</div><a href="/speak/ndeam-jennison-asuncion" class="blog_all_link">National Disability Employment Awareness Month - Interview with Jennison Asuncion</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 22, 2024</div><a href="/speak/ndeam-andrew-chung" class="blog_all_link">National Disability Employment Awareness Month - Interview with Andrew Chung</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 16, 2024</div><a href="/speak/ndeam-david-dame" class="blog_all_link">National Disability Employment Awareness Month - Interview with David Dame</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 11, 2024</div><a href="/speak/ndeam-jason-meddaugh" class="blog_all_link">National Disability Employment Awareness Month - Interview with Jason Meddaugh</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 10, 2024</div><a href="/speak/ndeam-sagar-barbhaya" class="blog_all_link">National Disability Employment Awareness Month - Interview with Sagar Barbhaya</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 7, 2024</div><a href="/speak/disability-services-adoption-blockers" class="blog_all_link">Is Live Chat Worth It? One Director from Disability Services Responds to Common Blockers to Adoption</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 1, 2024</div><a href="/speak/ndeam-johnathan-thurston" class="blog_all_link">National Disability Employment Awareness Month - Interview with Jonathan Thurston</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Oct 1, 2024</div><a href="/speak/ndeam2024" class="blog_all_link">Olark Joins Companies Nationwide in Observing National Disability Employment Awareness Month</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">May 13, 2024</div><a href="/speak/toward-accessible-ai-chatbots-olarks-annual-report-for-gaad-year-3" class="blog_all_link">Toward Accessible AI Chatbots: Olark鈥檚 Annual Report for GAAD (Year 3!)</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Mar 29, 2024</div><a href="/speak/olarks-q1-2024-accessibility-progress-report" class="blog_all_link">Olark's Q1 2024 Accessibility Progress Report</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Feb 2, 2024</div><a href="/speak/operation-sweet-support" class="blog_all_link">Operation Sweet Support</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Jan 25, 2024</div><a href="/speak/olarks-q4-2023-accessibility-progress-report" class="blog_all_link">Olark鈥檚 Q4 2023 Accessibility Progress Report</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Nov 2, 2023</div><a href="/speak/olarks-q3-2023-accessibility-progress-report" class="blog_all_link">Olark's Q3 2023 Accessibility Progress Report</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">May 16, 2023</div><a href="/speak/olarks-accessibility-journey-annual-report-for-gaad-the-messy-middle" class="blog_all_link">Olark鈥檚 Accessibility Journey: Annual Report for GAAD + the Messy Middle</a></div><div role="listitem" class="blog_all_item w-dyn-item"><div id="w-node-bb232174-c2e8-4733-195e-4233681ed2eb-67d771a5" class="blog_all_item-date">Nov 15, 2022</div><a href="/speak/mothers-day-books-for-higher-ed-leaders" class="blog_all_link">Books for Moms in Higher Education Administration and Leadership</a></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper"><a 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