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class="space-y-9"><li><h2 class="font-display font-medium text-slate-900 dark:text-white">Introduction</h2><ul role="list" class="mt-2 space-y-2 border-l-2 border-slate-100 dark:border-slate-800 lg:mt-4 lg:space-y-4 lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/">Getting Started</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" 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lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/analytics">Analytics</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/custom-domains">Custom Domains</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/integrations">Integrations</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/retargeting">Retargeting & Tracking</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/smart-links">Smart Links</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/spam-protection">Spam Protection</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/team-members">Team Members</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/workspaces">Workspaces</a></li></ul></li><li><h2 class="font-display font-medium text-slate-900 dark:text-white">API Reference</h2><ul role="list" class="mt-2 space-y-2 border-l-2 border-slate-100 dark:border-slate-800 lg:mt-4 lg:space-y-4 lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/api-requests">Getting Started</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/api-shorts">Short Links</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/api-insight">Analytics</a></li></ul></li><li><h2 class="font-display font-medium text-slate-900 dark:text-white">Earning Money with Pxl</h2><ul role="list" class="mt-2 space-y-2 border-l-2 border-slate-100 dark:border-slate-800 lg:mt-4 lg:space-y-4 lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/pxl-partner-program">Pxl Partner Program</a></li></ul></li><li><h2 class="font-display font-medium text-slate-900 dark:text-white">Moving to Pxl</h2><ul role="list" class="mt-2 space-y-2 border-l-2 border-slate-100 dark:border-slate-800 lg:mt-4 lg:space-y-4 lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/import-bitly-links-to-pxl">Import Bitly Links to Pxl</a></li></ul></li><li><h2 class="font-display font-medium text-slate-900 dark:text-white">Data & Privacy</h2><ul role="list" class="mt-2 space-y-2 border-l-2 border-slate-100 dark:border-slate-800 lg:mt-4 lg:space-y-4 lg:border-slate-200"><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/retargeting-consent">Consent for Retargeting</a></li><li class="relative"><a class="block w-full pl-3.5 before:pointer-events-none before:absolute before:-left-1 before:top-1/2 before:h-1.5 before:w-1.5 before:-translate-y-1/2 before:rounded-full text-slate-500 before:hidden before:bg-slate-300 hover:text-slate-600 hover:before:block dark:text-slate-400 dark:before:bg-slate-700 dark:hover:text-slate-300" href="/docs/gdpr-compliance">GDPR Compliance</a></li></ul></li></ul></nav></div></div><div class="min-w-0 max-w-2xl flex-auto px-4 py-16 lg:max-w-none lg:pr-0 lg:pl-8 xl:px-16"><article><header class="mb-9 space-y-1"><p class="font-display text-sm font-medium text-sky-500">Introduction</p><h1 class="font-display text-3xl tracking-tight text-slate-900 dark:text-white">Troubleshooting</h1></header><div class="prose prose-slate max-w-none dark:prose-invert dark:text-slate-400 prose-headings:scroll-mt-28 prose-headings:font-display prose-headings:font-normal lg:prose-headings:scroll-mt-[8.5rem] prose-lead:text-slate-500 dark:prose-lead:text-slate-400 prose-a:font-semibold dark:prose-a:text-sky-400 prose-a:no-underline prose-a:shadow-[inset_0_-2px_0_0_var(--tw-prose-background,#fff),inset_0_calc(-1*(var(--tw-prose-underline-size,4px)+2px))_0_0_var(--tw-prose-underline,theme(colors.sky.300))] hover:prose-a:[--tw-prose-underline-size:6px] dark:[--tw-prose-background:theme(colors.slate.900)] dark:prose-a:shadow-[inset_0_calc(-1*var(--tw-prose-underline-size,2px))_0_0_var(--tw-prose-underline,theme(colors.sky.800))] dark:hover:prose-a:[--tw-prose-underline-size:6px] prose-pre:rounded-xl prose-pre:bg-slate-900 prose-pre:shadow-lg dark:prose-pre:bg-slate-800/60 dark:prose-pre:shadow-none dark:prose-pre:ring-1 dark:prose-pre:ring-slate-300/10 dark:prose-hr:border-slate-800"><p>Specific roadblocks that you may encounter while getting started with the Pxl service.</p><hr/><h2 id="google-analytics-reports-different-numbers">Google Analytics reports different numbers</h2><p>Our Analytics will report the correct numbers, but oftentimes Google Analytics will report lower numbers.</p><p>Many visitors opt to disable third-party cookies or may use an ad-block extension. This causes JavaScript-based analytics solutions to under-report traffic.</p><h2 id="analytics-is-not-counting-all-of-my-clicks">Analytics is not counting all of my clicks</h2><p>This will likely be due to your browser caching the link thus not making another request. We intentionally cache every link for 90 seconds to ensure performance and accuracy.</p><p>If you'd like to test your links, the easiest way is with an incognito browser window. Keep in-mind that incognito windows will still cache links for the duration of the browser session.</p><h2 id="account-temporarily-restricted">Account temporarily restricted</h2><p>There are a number of security measures in place to ensure the service is not used for phishing and other harmful purposes. If you receive this message it is because we've detected some unusual activity on your account and have therefore restricted your usage.</p><p>If you believe you are receiving this in error, please let us know. We ask that you also include any evidence that may support your claim.</p><h2 id="debugging-a-domain-that-isn-t-routing-correctly">Debugging a domain that isn't routing correctly</h2><p>The easiest way to check if your domain is correctly configured is if requests to the domain redirect to the Pxl 404 page. If your domain doesn't redirect, this is usually due to a DNS configuration error.</p><p>You should confirm that your DNS records are <a href="/docs/custom-domains">correctly configured</a> and do not contain any conflicts. If you continue to face issues kindly reach out to support.</p></div></article><dl class="mt-12 flex border-t border-slate-200 pt-6 dark:border-slate-800"><div><dt class="font-display text-sm font-medium text-slate-900 dark:text-white">Previous</dt><dd class="mt-1"><a class="text-base font-semibold text-slate-500 hover:text-slate-600 dark:text-slate-400 dark:hover:text-slate-300" href="/docs/faq"><span aria-hidden="true">←</span> Frequently Asked Questions</a></dd></div><div class="ml-auto text-right"><dt class="font-display text-sm font-medium text-slate-900 dark:text-white">Next</dt><dd class="mt-1"><a class="text-base font-semibold text-slate-500 hover:text-slate-600 dark:text-slate-400 dark:hover:text-slate-300" href="/docs/links">Short Links <span aria-hidden="true">→</span></a></dd></div></dl></div><div class="hidden xl:sticky xl:top-[4.5rem] xl:-mr-6 xl:block xl:h-[calc(100vh-4.5rem)] xl:flex-none xl:overflow-y-auto xl:py-16 xl:pr-6"><nav aria-labelledby="on-this-page-title" class="w-56"><h2 id="on-this-page-title" class="font-display text-sm font-medium text-slate-900 dark:text-white">On this page</h2><ol role="list" class="mt-4 space-y-3 text-sm"><li><h3><a class="text-sky-500" href="/docs/troubleshooting#google-analytics-reports-different-numbers">Google Analytics reports different numbers</a></h3></li><li><h3><a class="font-normal text-slate-500 hover:text-slate-700 dark:text-slate-400 dark:hover:text-slate-300" href="/docs/troubleshooting#analytics-is-not-counting-all-of-my-clicks">Analytics is not counting all of my clicks</a></h3></li><li><h3><a class="font-normal text-slate-500 hover:text-slate-700 dark:text-slate-400 dark:hover:text-slate-300" href="/docs/troubleshooting#account-temporarily-restricted">Account temporarily restricted</a></h3></li><li><h3><a class="font-normal text-slate-500 hover:text-slate-700 dark:text-slate-400 dark:hover:text-slate-300" href="/docs/troubleshooting#debugging-a-domain-that-isn-t-routing-correctly">Debugging a domain that isn't routing correctly</a></h3></li></ol></nav></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"markdoc":{"content":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Specific roadblocks that you may encounter while getting started with the Pxl service."]},{"$$mdtype":"Tag","name":"hr","attributes":{},"children":[]},{"$$mdtype":"Tag","name":"h2","attributes":{"id":"google-analytics-reports-different-numbers"},"children":["Google Analytics reports different numbers"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Our Analytics will report the correct numbers, but oftentimes Google Analytics will report lower numbers."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Many visitors opt to disable third-party cookies or may use an ad-block extension. 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