Best Free Customer Support Software in 2024

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class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/customer-support-software/free/" data-target="#top20-tab" data-term="946" data-nojs="true" data-small-cat="true" > <h1>Best Free Customer Support Software in 2024</h1> </a> <a class="page-category__tab " href="/c/customer-support-software/free/?top10" data-target="#top10-tab" data-term="946">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="946"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Free Customer Support Software?</h3> <p>Customer Support Software is a web category that covers all applications and bulletin board systems companies use to answer questions and deal with queries and complaints timely and effectively. <a href="#" class="show-more-js">Show more</a><span class="show-more-hidden">Common features include help desk functionality, ticketing & points of contact, CRM, and contact management, while advanced systems also offer lead extraction, registration mechanisms, and tutorial builders. In order to find the perfect customer support app for your business, check our leader <a href='https://reviews.financesonline.com/p/zendesk/'>Zendesk</a> and other products mentioned in this category.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>In order to come up with this ranking of best Free Customer Support Software we have researched trending solutions currently present on the market, studying their features, ease of implementation, client service, possible integrations with other systems as well as mobile device support with our exclusive <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating system. This ranking has been prepared by Nestor Gilbert, our SaaS expert responsible for the Free Customer Support Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 12 Free Customer Support Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="946" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2sv"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-505" data-id="505" type="checkbox"> <span></span> <label for="compare-505">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk/" title="Zendesk"> <span>1. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2sv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tZGVzay8="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk"> <span>2. </span> Zoho Desk </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9kZXNrLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLXNjcmVlbmNvbm5lY3Qv"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-365855" data-id="365855" type="checkbox"> <span></span> <label for="compare-365855">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect"> <span>3. </span> ConnectWise ScreenConnect </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ConnectWise ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2Nvbm5lY3R3aXNlLWNvbnRyb2wv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h1YnNwb3Qtc2VydmljZS1odWIv"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w, https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub"> <span>4. </span> HubSpot Service Hub </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2h1YnNwb3RzZXJ2aWNlaHViLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tYXNzaXN0Lw=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Assist reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-28006" data-id="28006" type="checkbox"> <span></span> <label for="compare-28006">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-assist/" title="Zoho Assist"> <span>5. </span> Zoho Assist </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9hc3Npc3Qv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvdHBlbmd1aW4v"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BotPenguin reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail.png 186w, https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-290078" data-id="290078" type="checkbox"> <span></span> <label for="compare-290078">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/botpenguin/" title="BotPenguin"> <span>6. </span> BotPenguin </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2JvdHBlbmd1aW4v" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ppcmEtc2VydmljZS1kZXNrLw=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Jira Service Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/02/jira-service-desk-logo-thumbnail.png 186w, https://s.financesonline.com/uploads/2020/02/jira-service-desk-logo-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-24154" data-id="24154" type="checkbox"> <span></span> <label for="compare-24154">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/jira-service-desk/" title="Jira Service Desk"> <span>7. </span> Jira Service Desk </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay1vbW5pLw=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-369268" data-id="369268" type="checkbox"> <span></span> <label for="compare-369268">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni"> <span>8. </span> Freshdesk Omni </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNod29ya3Njc3Mv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2FsZXMv"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshsales reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/01/vp9fb045947a8543e041fdabf84a595b3b.png 186w, https://s.financesonline.com/uploads/2022/01/vp9fb045947a8543e041fdabf84a595b3b-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-32190" data-id="32190" type="checkbox"> <span></span> <label for="compare-32190">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshsales/" title="Freshsales"> <span>9. </span> Freshsales </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoY2hhdC8="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshchat reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new.png 186w, https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-64171" data-id="64171" type="checkbox"> <span></span> <label for="compare-64171">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshchat/" title="Freshchat"> <span>10. </span> Freshchat </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NwaWNld29ya3MtaGVscC1kZXNrLw=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Spiceworks reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2018/08/Spiceworks-logo-2.png 186w, https://s.financesonline.com/uploads/2018/08/Spiceworks-logo-2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-24153" data-id="24153" type="checkbox"> <span></span> <label for="compare-24153">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/spiceworks-help-desk/" title="Spiceworks"> <span>11. </span> Spiceworks </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NtaXRoLWFpLw=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smith.ai reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail.png 186w, https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-222401" data-id="222401" type="checkbox"> <span></span> <label for="compare-222401">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/smith-ai/" title="Smith.ai"> <span>12. </span> Smith.ai </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="946" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Free Customer Support Software that you might want to browse through:</p> <ul> <li><a href="/c/customer-support-software/" title="Customer Support Software">Customer Support Software</a><li><a href="/c/call-center-software/" title="Call Center Software">Call Center Software</a><li><a href="/c/call-center-software/small-business/" title="Call Center Software for Small Business">Call Center Software for Small Business</a><li><a href="/c/call-center-software/free/" title="Free Call Center Software">Free Call Center Software</a><li><a href="/c/live-chat-software/free/" title="Free Live Chat Software">Free Live Chat Software</a><li><a href="/c/remote-support-software/free/" title="Free Remote Support Software">Free Remote Support Software</a><li><a href="/c/it-service-software/" title="IT Service Software">IT Service Software</a><li><a href="/c/live-chat-software/" title="Live Chat Software">Live Chat Software</a><li><a href="/c/live-chat-software/small-business/" title="Live Chat Software for Small Business">Live Chat Software for Small Business</a><li><a href="/c/remote-support-software/" title="Remote Support Software">Remote Support Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Free Customer Support Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2023/01/Free-Customer-Support-Software.png 1000w, https://s.financesonline.com/uploads/2023/01/Free-Customer-Support-Software-300x145.png 300w, https://s.financesonline.com/uploads/2023/01/Free-Customer-Support-Software-768x371.png 768w, https://s.financesonline.com/uploads/2023/01/Free-Customer-Support-Software-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p>Customer support is very important in today’s customer-centric on-demand culture. It isn’t just large enterprises that are held to a high standard of customer service. Smaller businesses and even individual professional services are also expected to provide great customer support. However, not all businesses can afford top premium solutions. Fortunately, free customer support software tools are available. And, for smaller operations, they can be more than enough. In this buyer’s guide, you will get to know their key features and the possible benefits of proper use. Plus, we will also discuss important factors to consider in choosing the right free product that fits your needs best.</p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p>As demand for quality customer support soars, the supply of customer support software increased as well. Today, there are hundreds of these solutions. Also, there are a good amount of free offerings. We can categorize these free solutions into two categories. Firstly, there are genuinely free customer support software tools. These standalone platforms, however, are usually pretty basic or, if they are quite comprehensive, can be unwieldy. Well, this is because they are free and free forever. But, there are pretty good ones out there that have a good balance between features and usability, making them perfect for small business use. Secondly, there are free versions of premium solutions. Many of these free plans are robust enough for small operations. However, as you grow, you would need to upgrade your feature set. Moreover, there are also providers that offer a longer free trial period for specific kinds of organizations. Trials may last for up to six months. In this guide, we will include software belonging to each of these categories. As such, you will be able to test these platforms for yourself.</p> <p>Testing these platforms is the best way to find the right fit for your needs. As they are free in the two senses mentioned, you will only need to sign up for them. Keep in mind though that, normally, free basic plans or free versions of customer support solutions are just a come-on for their premium versions. Typically, software providers also offer free trials of their paid counterparts. So, you might as well give these trial or demo offerings a try with no commitment. This is because there are <a href="/c/customer-support-software/">top customer support software tools</a> out there that have very affordable offerings.</p> <p>If you don’t have any idea which platforms to try out first, we recommend you start with the free products that received the highest expert and user ratings on our site. These are <a href="http://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>, <a href="http://reviews.financesonline.com/p/zendesk/">Zendesk</a>, <a href="https://reviews.financesonline.com/p/zoho-desk/">Zoho Desk</a>, <a href="https://reviews.financesonline.com/p/connectwise-control/">ConnectWise Control</a>, and <a href="https://reviews.financesonline.com/p/hubspot-service-hub/">HubSpot Service Hub</a>.</p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <p>Software providers offering free customer support software tools typically target small businesses in a wide array of industries. Normally, these free tools are used by:</p> <ul> <li><strong>Small Retail Businesses. </strong>These businesses need customer support solutions for CRM, ticketing, and customer interaction tracking. They can also use these tools for dealing with complaints and returns.</li> <li><strong>Professional Services. </strong>These typically use customer support tools for managing appointments, cases, transactions, and inquiries. These operations can range from small construction firms and consultancies to legal and medical practices. Single technicians are also known to use specialized support platforms.</li> <li><strong>Restaurants and Food Trucks. </strong>Those in the food business use customer support solutions to manage reservations and promotions. Customer support solutions can also be used for fielding complaints and dealing with inquiries.</li> <li><strong>Tech Startups. </strong>Tech startups use these products to help track issues in beta programs. There are top solutions that offer free versions of their tools for a period, especially for venture-based companies. So, they can take advantage of these tools and also get familiarized with them to prepare them for growth.</li> </ul> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-free-customer-support-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Free Customer Support Software?</h3> <div class="article-section__text"> <ul> <li><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>: This popular support solution is highly scalable and easy to use. Its free plan supports unlimited agents. Also, it has tools for email ticketing, social ticketing, and a knowledge base to boot, among other features.</li> <li><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a>: One of the leading cloud-hosted support platforms, Zendesk is known for its high out-of-the-box usability. It has a free plan for venture-based startups that can be used for up to six months.</li> <li><a href="https://reviews.financesonline.com/p/zoho-desk/">Zoho Desk</a>: A widely-used platform among smaller customer support teams, Zoho Desk’s free plan supports three agents and includes remote support capabilities for one user. It also has a knowledge base feature and is prized for its easy-to-use custom reports and dashboards.</li> <li><a href="https://reviews.financesonline.com/p/connectwise-control/">ConnectWise Control</a>: This platform is popular among tech support teams. It offers a single tech license for free with support for three access agents and one session per tech. Moreover, it provides remote support capabilities.</li> <li><a href="https://reviews.financesonline.com/p/hubspot-service-hub/">HubSpot Service Hub</a>. HubSpot, a top CRM software provider, offers free customer support solutions. These include tools for ticketing, live chat, team email, meeting scheduling, calling, and even conversational bots.</li> </ul> </div> </div><div class="article-section"> <h3 id="types-of-free-customer-support-software"><span class="cat-icon cat-icon--types"></span>Types of Free Customer Support Software</h3> <div class="article-section__text"> <p>There are three basic types of free support solutions with respect to how they are free.</p> <ul> <li><strong>Free Standalone Software.</strong> These platforms are forever free. They are usually web-based tools that you can access from any browser, with no need to install an on-premise client. Also, some are open source. This means that you can customize them according to your needs, provided you have the coding skills.</li> <li><strong>Free Basic Plans. </strong>Usually, these are come-on plans with basic features. Put simply, software providers offer these free plans to “bait” businesses into buying their premium plans. But, make no mistake. For smaller operations, these can be all they need; this is especially if they have small customer support teams. Moreover, these can be perfect for professional services, small clinics, and even legal practices.</li> <li><strong>Longer Free Access. </strong>Depending on your business or the nature of your organization, some platforms offer longer access to their premium suites. For instance, Zendesk offers venture-based startups free six-months access to its premium suite. With this, young companies can use premium features immediately as they grow their organizations, familiarizing themselves with the platform in a good enough stretch of time leading to their next phase of growth.</li> </ul> <p>Moreover, it is good to note that platforms are usually pretty general. This means that they are customizable for any industry or use from tech to hospitality. Moreover, some are also quite specialized in that they come with specific tools for particular use cases such as tech support or sales.</p> </div> </div><div class="article-section"> <h3 id="key-features-of-free-customer-support-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Free Customer Support Software</h3> <div class="article-section__text"> <p>Free support solutions don’t usually offer the same features. This is because, typically, software companies offer them with different intents. Again, some are used as a come-on for premium subscriptions. Hence, they will intentionally offer a very limited set of tools. Some offer free tools within just a set period. So, you get all the tools but only for a short time. These can be leveraged for one-off event management and the like. Nevertheless, you should expect these general features that come with customer support software free offerings.</p> <ul> <li><strong>Live Chat. </strong>This feature allows agents to have real-time text-based communication with customers. This channel can be embedded on your website or landing pages.</li> <li><strong>Social Chat. </strong>Usually, the top customer support products centralize all customer support channels within their platform. And, as social media is a preferred way to ask companies for support, software providers usually offer social chat support.</li> <li><strong>Email Ticketing. </strong>This is probably the most basic thing that you need to have, even in a free customer support solution. This allows you to manage and issue tickets of different types, from customer inquiries to technical issues.</li> <li><strong>Customer Self-Service. </strong>These types of tools range from knowledge bases to community forums. With this, you can allow your customers to find solutions for typical issues online—issues that can easily be solved without the help of an agent. You can furnish these with FAQs, how-to instructions, product documentation, and many more. Some products also allow you to set up a customer portal so that customers can track their accounts and issues.</li> <li><strong>Collaboration Tools. </strong>Customer support solutions usually include internal collaboration features. These allow for work-related communication but with easy-to-use familiar tools such as commenting, team chat, and file attachments. With these, agents will be able to pool their knowledge, skills, and experience in handling more complicated issues or completely novel ones.</li> <li><strong>Centralized Management. </strong>This is a very important feature to have. This allows you to handle all customer interactions from multiple channels within your platforms. With this, you will only have to look in one place for tickets made from emails, chats, the phone, or on social media. Moreover, the best platforms out there offer a customer-centric interface. This allows you to manage issues within the historical context of your customer interactions, not just the timeline of tickets filed.</li> <li><strong>Customer Feedback. </strong>This empowers your customers to rate their interactions with your representatives. You can use their feedback to improve your performance and identify issues to find universal solutions.</li> <li><strong>Analytics and Reporting. </strong>This set of tools allows you to have a real-time view of your support operations and performance. With these, you can track, monitor, and optimize your support activities. Moreover, you will be able to base your tactical and strategic plans on data-driven insights. Common indicators include customer satisfaction and time to resolution.</li> <li><strong>Integrations. </strong>There are free customer support solutions that can integrate seamlessly with other products. These can include solutions for sales and marketing. Plus, if your free plan doesn’t support call support, maybe you can integrate it with another communication software to expand the number of your support channels. So, when picking a customer support software free solution, it is best to check if it has a good range of integrations.</li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-free-customer-support-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Free Customer Support Software</h3> <div class="article-section__text"> <p><strong>Provide 24/7 accessibility </strong></p> <p>Make your business and support services easily accessible to customers across multiple channels, from email to website chat to social media and phones. This is very important in an on-demand culture where customers expect quick and easy support services.</p> <p><strong>Save time and resources</strong></p> <p>Cut down manual entry and routing. Free support solutions usually offer automation options for contacts and ticket management. With these, your agents will be able to cut time and improve accuracy.</p> <p><strong>Opportunity to provide stellar support</strong></p> <p>Thanks to automated workflows, your agents won’t be hounded anymore by clerical tasks. Hence, they will be set up to offer stellar support better.</p> <p><strong>Better accountability</strong></p> <p>Surely, there will be gaffes and mistakes in every customer support operation. Hence, software providers allow users to track granular performance with respect to specific issues and the particular agent that handle them. This is not just to be able to put the blame on someone but also to provide a learning experience for the team. With this, teams will be able to improve their knowledge and update best practices.</p> <p><strong>Improved coordination</strong></p> <p>Customer support solutions usually include collaboration solutions such as team chat, commenting, and task management. With these, agents will be able to coordinate with each other in solving complex issues. Moreover, as customer support platforms centralize all interactions and customer-related data, companies will be able to leverage this database for other business functions such as sales and marketing. Basically, these platforms offer a single source of truth that can facilitate and streamline coordination.</p> <p><strong>Empower customers</strong></p> <p>There are free customer support solutions that offer self-service tools. These include community forums, knowledge bases, and customer portals. With these, customers are empowered to solve their own issues, especially those that are easily resolved without the need for a customer representative.</p> <p><strong>Build and maintain a community</strong></p> <p>Also, knowledge bases and forums would help you build and maintain an active community of customers. Moreover, they can create their own content that can be helpful to the overall community and even in product development. Plus, with these, you can identify current and future issues better. Of course, this is provided you keep tabs on the development of these platforms regularly. Furthermore, you can also use these to announce product updates and promotions as well.</p> <p><strong>Have a scalable platform</strong></p> <p>Companies that use customer support software free of charge are setting themselves up for growth. These tools, while designed for smaller operations, are very flexible and scalable. This means that you can add features and capabilities as you go. Hence, you will have a platform that isn’t only good for now but something that future-proofs your operations.</p> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p>The power has shifted to the buyers’ side of the equation. It is simply self-evident that we live in an on-demand and customer-centric culture. This overarching trend is not slowing down, thanks to the popular use of social media tools that democratizes having an influence. Hence, businesses must accept this fact and, better yet, keep up with what is going on to be competitive when it comes to providing customer support. This is because it is not enough to just have a digital platform, especially a free one, to be successful. One must incorporate the latest trends and best practices into their operations.</p> <ul> <li><strong>Personalized Responses.</strong> Brands, they say, are like people too. And customers expect brands and their representatives to observe common courtesy and to address them as individuals and not just as statistics. Today, companies small and large try to achieve this level of personalization and make customers feel that they are being attended to personally and in a manner right by them. Customers want to feel that they are given all your attention and this starts with addressing them using their names. Luckily, today, support platforms have the ability to move forward from giving mere generic responses. Tools for personalization abound, ranging from simple email salutations to contextual omnichannel conversation threads.</li> <li><strong>Customers That Help Themselves.</strong> Today, most people are digitally literate. Also, people may find it inconvenient to contact a live representative for simple inquiries. To save them the trouble, savvy businesses have set up digital self-service solutions for support. These include FAQ pages and knowledge base libraries containing solutions from precedent issues and experience. Also, these tools also free agents to put their attention to more complicated issues that customers cannot solve by themselves.</li> <li><strong>Consistency.</strong> Customers want a consistent experience with brands. They want previous interactions to inform future ones—much like having a personal relationship with someone. Hence, it is best for companies to be consistent in this regard. In fact, one can argue that it is not only a trend but is now a requirement. Moreover, being consistent also improves brand-customer collaboration, which can help inform companies about their future directions using accurate customer sentiments and active feedback.</li> <li><strong>Proactive customer support.</strong> Top brands have been practicing proactive customer support for a while. This means that companies reach out to their customers to preempt bigger issues. The best customer support teams even approach customers and inform them about issues that they are not even aware of. This can range from software updates to an issue with their accounts. As such, by providing positive experiences from proactive customer support, companies can improve their brand reputation and promote brand loyalty.</li> <li><strong>AI-powered customer service.</strong> It is hard to keep track of every single issue or step in a workflow. And this is true when it comes to almost everything. This is why we outsource computation power to, well, computers. Today, artificial intelligence (AI) offers us more, especially for customer support. AI can be deployed in many ways such as chatbots and smart routing. Moreover, more advanced systems can learn trends and offer solutions. However, these are generally not available on free customer support software offerings.</li> </ul> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <p>Just having a customer solution is not the end of your problem. In fact, it is only the beginning of a way easier one—making stellar customer support tractable. So, success is tied to having the best practices around. A tool is only as good as how you wield it. So, as you adopt your new free customer support software platform, we recommend that you should watch out for these common potential issues:</p> <ul> <li><strong>Overreliance on canned responses. </strong>Customers are generally suspicious of web-based support. They typically come with this ‘I don’t trust automated support’ attitude. This will only become worse when you over-rely on automated responses. AI, for now, cannot replace humans in terms of solving problems needing general instead of specialized intelligence. As such, a good share of live customer support is needed. It is good to note, however, that the optimal balance between automated and live support is different for each company. So, you will have to find yours.</li> <li><strong>Slow software adoption</strong>. There will always be birthing pains when adopting a new software product. Expect this not only for yourself but for your small team. You will need to spend time familiarizing yourselves with the software. Do note that even though most free platforms come highly usable, you will have to make your own best practices as you move forward. So, you really have to put the collaborative work in to create your own highly-functional workflows and teamwork dynamics.</li> <li><strong>Security Concerns.</strong> This is inherent in every digital tool and platform. Once thought to be unhackable, organizations have been hacked. So, your customers could never rest assured that the data that they provide you is totally safe. The best way to combat this concern is to truly have a secure infrastructure. Fortunately, top customer support solutions offer great enterprise-grade security features. However, keep in mind that these are also connected to your on-premise systems, such as the browser you use, to access them and your hard drive. Also, if you use integrations with other products, your customer data may also be accessible from other software packages. As such, exercise due diligence by using tried and tested security tools and improving your best practices, including changing your passwords regularly.</li> </ul> </div> </div><div class="article-section"> <h3 id="important-considerations-in-choosing-free-customer-support-software"><span class="cat-icon cat-icon--default"></span>Important Considerations in Choosing Free Customer Support Software</h3> <div class="article-section__text"> <p>Choosing the best free customer support software solution is something you have to do with respect to your particular business needs. Also, there are many kinds of free platforms out there. Some are all-in-one solutions while others are quite specialized with one or two main features. Hence, you will need to map out the software’s functionality to your requirements. There are, however, general considerations that you should make before committing to a platform. They are:</p> <ul> <li><strong>The type of business you have.</strong> Different types of businesses use customer support solutions differently. But, they typically have one or two main use for it. So, choose a product that can cater to your primary uses. For instance, choose a solution with a good live chat tool if you are fielding inquiries. If you are doing tech support the most, then choose one with a remote control function.</li> <li><strong>Usability.</strong> Go with a platform that has high out-of-the-box usability. This means a platform that is easy to use right off the bat that even novices find intuitive. In this way, you will not waste so much time on learning the ropes. Instead, you’ll go directly to set it up for your particular use and build best practices around it.</li> <li><strong>Collaborative features.</strong> Your customer support agents will be working in teams. So, make sure that they have the right tools to work as such. Look for free customer support software solutions with collaboration and communication features such as internal chat and task management. Through these tools, you can build a collaborative culture and build more productive teamwork dynamics.</li> <li><strong>Integrations.</strong> There are times when free customer support software solutions will not have enough features for a growing company’s needs. However, you can expand your capabilities by connecting them to other third-party solutions. These third-party tools can be other apps for customer support such as video communication software. With this, you can expand the number of your support channels while keeping them integrated and accessible in one solution. Moreover, generally, customer support solutions can integrate seamlessly with other business tools such as marketing and sales software—tools for business functions closely related to support. By stacking your customer support software with such tools, you will be able to have a more well-rounded command center. Also, this will allow you to break down data and workflow siloes.</li> </ul> </div> </div><div class="article-section"> <h3 id="interesting-statistics-about-customer-support-software"><span class="cat-icon cat-icon--enterprises"></span>Interesting Statistics about Customer Support Software</h3> <div class="article-section__text"> <p>The use of customer support software is growing at a steady rate. This only shows that adoption is becoming more popular as time goes on. So, if you want to be competitive, you have to keep up with current trends and best practices. Here are interesting <a href="/customer-support-software-statistics/">customer support software statistics</a> that can give you a bird’s eye view of its use across industries.</p> <ul> <li>Contact centers hold the biggest share of the customer support market. Its share is projected to grow to a market size of <a href="/45-key-customer-support-statistics-analysis-of-trends-data-and-market-share/">$47.76 billion by 2025</a>.</li> <li>A good <a href="/customer-service-statistics/">57% of customers</a> prefer to make contact with businesses using email and social media.</li> <li>89% of consumers switched to a competitor after experiencing poor customer service.</li> <li>A whopping 96% of global consumers consider customer service an important factor in their loyalty to a brand.</li> <li>The majority of online customers, at 75%, expect to receive support within five minutes.</li> <li>The most used technology for customer support is help desk software (42%). It is followed by knowledge base/FAQs tools (40%), shared email alias (37%), CRM (32%), and Live Chat (29%)</li> </ul> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Free Customer Support Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="946" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w" /> </div> <p>Freshdesk Omni</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.7 </div> <div class="col col--10 s-price"> $29 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w" /> </div> <p>ConnectWise ScreenConnect</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $27 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>22 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/botpenguin/" title="BotPenguin" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BotPenguin reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail.png 186w" /> </div> <p>BotPenguin</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $5 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/botpenguin/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>8 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshstatus/" title="Freshstatus" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshstatus reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1-93x48.png 93w, https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1.png 186w" /> </div> <p>Freshstatus</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> $25 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshstatus/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/action1/" title="Action1" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Action1 reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/06/Action1-logo-93x48.png 93w, https://s.financesonline.com/uploads/2024/06/Action1-logo.png 186w" /> </div> <p>Action1</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/action1/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/smith-ai/" title="Smith.ai" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smith.ai reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail.png 186w" /> </div> <p>Smith.ai</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> $140 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/smith-ai/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w" /> </div> <p>HubSpot Service Hub</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $18 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/cloudberry-remote-assistant/" title="CloudBerry Remote Assistant" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CloudBerry Remote Assistant reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/CloudBerry-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/CloudBerry-logo2.png 186w" /> </div> <p>CloudBerry Remote Assistant</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> Free </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/cloudberry-remote-assistant/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>17 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/drift/" title="Drift" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Drift reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/Drift-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/Drift-logo2.png 186w" /> </div> <p>Drift</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/drift/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>21 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/tawk-to/" title="Tawk.to" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Tawk.to reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2020/05/Tawk.to-logo2-93x48.png 93w, https://financesonline.com/uploads/2020/05/Tawk.to-logo2.png 186w" /> </div> <p>Tawk.to</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> free </div> <div class="col col--10 s-us"> 88% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/tawk-to/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>14 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshchat/" title="Freshchat" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshchat reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new-93x48.png 93w, https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new.png 186w" /> </div> <p>Freshchat</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.2 </div> <div class="col col--10 s-price"> $15 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshchat/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>21 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/connectwise-control/" title="ConnectWise Control" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise Control reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w" /> </div> <p>ConnectWise Control</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $27 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/connectwise-control/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>22 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w" /> </div> <p>Zoho Desk</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> Free </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/zoho-desk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>16 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/pure-chat/" title="Pure Chat" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pure Chat reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2.png 186w" /> </div> <p>Pure Chat</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $99 </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/pure-chat/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>20 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/smartsupp/" title="Smartsupp" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smartsupp reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Smartsupp-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Smartsupp-logo2.png 186w" /> </div> <p>Smartsupp</p> </a> <div class="col col--20 s-cat "> Free Customer Support Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $8 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/smartsupp/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>6 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 3</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=3">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>There are lots of cloud-based SaaS programs available in the market and this makes it difficult for a company to select a suitable app for their requirements. The first thing to consider is usability. Be certain about the changes needed for your team’s processes and workflow when you implement the software. Buy a solution that adapts to your workflows and not the other way around.</p> <p>The second factor to consider is the user interface. It should be uncomplicated and easy to use so that your staff members get the hang of it quickly. Get them involved in the selection and usage process, and analyze their daily requirements to find a good fit. Make the users look at the demos and try out the free trials and obtain their opinions.</p> <p>The third important feature is scalability. Select a system that can grow with your organization. Though many SaaS providers offer enterprise plans, these are expensive for a lot of businesses. So, check if the platform allows you to export your data and move on to another solution if required. In fact, pick a vendor that allows you to export your data as you can trust their honesty and they are the right type of SaaS brands you should look to associate with. </p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Free Customer Support Software</h3> <div class="fot-faq__item"> <a href="#">What is the best free customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>. A solution by Freshworks, the platform is an AI-powered omnichannel support solution. The product is known for enabling collaborative customer service. As it centralizes all customer interactions across different channels into one hub, agents can keep within the context of all customer interactions regardless of what online channel they are initiated. The platform’s free plan is free forever. And, surprisingly, it supports an unlimited number of agents–something that others simply cannot provide.</p> <p>It also comes with features for email ticketing, social ticketing, and a knowledge base. Plus, it has a handy call-to-ticket conversion tool available as well. With these, users can provide true omnichannel support. Other features include ticket dispatch, ticket trend reports, and the aforementioned collaboration tools. Lastly, it has a wide range of native integrations available for different kinds of business software including CRM, ecommerce, and HR tools. Integrations include those for Zoho CRM, Olark, Magento, and Harvest among many others.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p><strong>Provide 24/7 accessibility.</strong> Provide your customers access to your support services across different channels. Typically, free customer support software solutions provide tools to manage email, chat, and social media tickets.</p> <p><strong>Concentrate on providing stellar support.</strong> Customer support solutions come with automation tools for workflows and routing. Free products also come with more or less the same features but at a more basic level. Nevertheless, these features can free your agents from menial clerical tasks giving them the opportunity to truly provide stellar customer support.</p> <p><strong>Personalize your support.</strong> Customer support software centralizes customer interactions across multiple channels into one single command center. With this, agents won’t have to manually browse for threads to keep within the context of a customer’s issues. This allows them to provide truly personalized support.</p> <p><strong>Faster issue resolution.</strong> These platforms usually come with internal knowledge base creators. When used well, your agents can build and maintain an easily searchable database to quickly provide and find solutions. This cuts down on the time that agents typically spend resolving problems. Moreover, this also allows agents to proactively collaborate on detecting issues and problem-solving.</p> <p><strong>Improved accountability.</strong> These tools make it easy for managers to track organization-wide performance metrics and perform a deep dive into a particular agent’s performance. This way, managers will be able to identify learning opportunities and make necessary corrections along the way.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of free customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p><strong>Live chat.</strong> This module is usually embedded in your company’s website. This makes it easy for customers to contact support right away. Moreover, most products today offer hybrid live chat capabilities, combining AI-based and live agent support together. This feature is quite handy not just for agents but also for customers who’d rather communicate via chat than be on a phone.</p> <p><strong>Self-service options.</strong> Customer support software tools often allow users to create self-service portals for customers to access answers to common questions and issues. Self-service tools can range from knowledge bases and customer portals to community forums and blog sites. You can furnish these with FAQs and how-to’s, and even allow users to submit tickets via these channels.</p> <p><strong>Multi-channel management.</strong> One main feature that you should look for in a customer support solution is multi-channel management. This centralizes all customer interactions initiated from various channels into one single hub. With this, agents can be kept within the context of the issues and offer a more personalized support session. And, of course, this promotes faster issue resolution.</p> <p><strong>Customer feedback.</strong> Customer support solutions have customer feedback mechanisms. These are also typically used to collect customer sentiments and reviews on a particular support session. With this, companies can solicit suggestions and feedback for improvement. Moreover, information collected from these tools can also be used to improve service provision and serve as input for strategic directions and product development.</p> <p><strong>Reporting and analytics.</strong> These help businesses track and monitor the performance of their support operations. Usually, free customer support solutions are fitted with basic analytics and report packages with dashboarding capabilities. With these, companies can quickly gauge the quality and efficiency of their support teams. Moreover, these enable them to make data-driven decisions for optimization.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest free customer support software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p>Today, most, if not all, customer support software solutions are very easy to use, including free ones. They come with high out-of-the-box usability and are very intuitive to set up right off the bat. However, there are still those that are head and shoulder above everybody else when it comes to ease of use. These are:</p> <p><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>. Freshdesk offers one of the best free customer support software plans around. Its free plan supports unlimited agents with email ticketing, social ticketing, and knowledge base features. Plus, its collaboration tools are prized not only for their comprehensiveness but also for their streamlined design, making it very intuitive even for first-time users.</p> <p><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a>. A leading customer support software tool, Zendesk is known for its clean intuitive design that allows users to access all of its features in just a few clicks. It has a free offering for venture-based startups allowing them to access all of its features for six months, making them poised for growth.</p> <p><a href="https://reviews.financesonline.com/p/zoho-desk/">Zoho Desk</a>. Zoho has always been known to provide easy-to-use and highly-accessible software solutions for companies. Zoho Desk, its customer support offering, is no different. It has a clean design that makes using it quite enjoyable. Its free plan supports three agents with remote support capabilities for one user.</p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best free customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q1", "text": "<p><a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a>. A solution by Freshworks, the platform is an AI-powered omnichannel support solution. The product is known for enabling collaborative customer service. As it centralizes all customer interactions across different channels into one hub, agents can keep within the context of all customer interactions regardless of what online channel they are initiated. The platform’s free plan is free forever. And, surprisingly, it supports an unlimited number of agents–something that others simply cannot provide.</p>\n<p>It also comes with features for email ticketing, social ticketing, and a knowledge base. Plus, it has a handy call-to-ticket conversion tool available as well. With these, users can provide true omnichannel support.\u00a0 Other features include ticket dispatch, ticket trend reports, and the aforementioned collaboration tools. Lastly, it has a wide range of native integrations available for different kinds of business software including CRM, ecommerce, and HR tools. Integrations include those for Zoho CRM, Olark, Magento, and Harvest among many others.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q2", "text": "<p><strong>Provide 24/7 accessibility.</strong> Provide your customers access to your support services across different channels. Typically, free customer support software solutions provide tools to manage email, chat, and social media tickets.</p>\n<p><strong>Concentrate on providing stellar support.</strong> Customer support solutions come with automation tools for workflows and routing. Free products also come with more or less the same features but at a more basic level. Nevertheless, these features can free your agents from menial clerical tasks giving them the opportunity to truly provide stellar customer support.</p>\n<p><strong>Personalize your support.</strong> Customer support software centralizes customer interactions across multiple channels into one single command center. With this, agents won’t have to manually browse for threads to keep within the context of a customer’s issues. This allows them to provide truly personalized support.</p>\n<p><strong>Faster issue resolution.</strong> These platforms usually come with internal knowledge base creators. When used well, your agents can build and maintain an easily searchable database to quickly provide and find solutions. This cuts down on the time that agents typically spend resolving problems. Moreover, this also allows agents to proactively collaborate on detecting issues and problem-solving.</p>\n<p><strong>Improved accountability.</strong> These tools make it easy for managers to track organization-wide performance metrics and perform a deep dive into a particular agent’s performance. This way, managers will be able to identify learning opportunities and make necessary corrections along the way.</p>\n" } }, { "@type": "Question", "name": "What are the features of free customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q3", "text": "<p><strong>Live chat.</strong> This module is usually embedded in your company’s website. This makes it easy for customers to contact support right away. Moreover, most products today offer hybrid live chat capabilities, combining AI-based and live agent support together. This feature is quite handy not just for agents but also for customers who’d rather communicate via chat than be on a phone.</p>\n<p><strong>Self-service options.</strong> Customer support software tools often allow users to create self-service portals for customers to access answers to common questions and issues. Self-service tools can range from knowledge bases and customer portals to community forums and blog sites. You can furnish these with FAQs and how-to’s, and even allow users to submit tickets via these channels.</p>\n<p><strong>Multi-channel management.</strong> One main feature that you should look for in a customer support solution is multi-channel management. This centralizes all customer interactions initiated from various channels into one single hub. With this, agents can be kept within the context of the issues and offer a more personalized support session. And, of course, this promotes faster issue resolution.</p>\n<p><strong>Customer feedback.</strong> Customer support solutions have customer feedback mechanisms. These are also typically used to collect customer sentiments and reviews on a particular support session. With this, companies can solicit suggestions and feedback for improvement. Moreover, information collected from these tools can also be used to improve service provision and serve as input for strategic directions and product development.</p>\n<p><strong>Reporting and analytics.</strong> These help businesses track and monitor the performance of their support operations. Usually, free customer support solutions are fitted with basic analytics and report packages with dashboarding capabilities. With these, companies can quickly gauge the quality and efficiency of their support teams. Moreover, these enable them to make data-driven decisions for optimization.</p>\n" } }, { "@type": "Question", "name": "What is the easiest free customer support software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q4", "text": "<p>Today, most, if not all, customer support software solutions are very easy to use, including free ones. They come with high out-of-the-box usability and are very intuitive to set up right off the bat. However, there are still those that are head and shoulder above everybody else when it comes to ease of use. These are:</p>\n<p><a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a>. Freshdesk offers one of the best free customer support software plans around. Its free plan supports unlimited agents with email ticketing, social ticketing, and knowledge base features. Plus, its collaboration tools are prized not only for their comprehensiveness but also for their streamlined design, making it very intuitive even for first-time users.</p>\n<p><a href=\"https://reviews.financesonline.com/p/zendesk/\">Zendesk</a>.\u00a0 A leading customer support software tool, Zendesk is known for its clean intuitive design that allows users to access all of its features in just a few clicks. It has a free offering for venture-based startups allowing them to access all of its features for six months, making them poised for growth.</p>\n<p><a href=\"https://reviews.financesonline.com/p/zoho-desk/\">Zoho Desk</a>. Zoho has always been known to provide easy-to-use and highly-accessible software solutions for companies. Zoho Desk, its customer support offering, is no different. It has a clean design that makes using it quite enjoyable. Its free plan supports three agents with remote support capabilities for one user.</p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-10-31T06:14:05+00:00" title="2024-10-31T06:14:05+00:00">October 31, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. 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