Best Customer Support Software in 2024

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FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/customer-support-software/" data-target="#top20-tab" data-term="74" data-nojs="true" data-small-cat="true" > <h1>Best Customer Support Software in 2024</h1> </a> <a class="page-category__tab " href="/c/customer-support-software/?top10" data-target="#top10-tab" data-term="74">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="74"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Customer Support Software?</h3> <p>Customer Support Software is a web category that covers all applications and bulletin board systems companies use to answer questions and deal with queries and complaints timely and effectively. <a href="#" class="show-more-js">Show more</a><span class="show-more-hidden">Common features include help desk functionality, ticketing & points of contact, CRM, and contact management, while advanced systems also offer lead extraction, registration mechanisms, and tutorial builders. In order to find the perfect customer support app for your business, check our leader <a href='https://reviews.financesonline.com/p/zendesk-cs/'>Zendesk</a> and other products mentioned in this category.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>In order to devise this ranking of best Customer Support Software we have analyzed 1,317 various applications currently present on the market, analyzing their features, ease of implementation, client service, possible integrations and mobile support using our exclusive <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating algorithm. This ranking has been prepared by Nestor Gilbert, our B2B expert dedicated to the Customer Support Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 23 Customer Support Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="74" data-size="small_business" data-count="23" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2stY3MvI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145526" data-id="145526" type="checkbox"> <span></span> <label for="compare-145526">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-cs/" title="Zendesk"> <span>1. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2stY3Mv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay1vbW5pLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-369268" data-id="369268" type="checkbox"> <span></span> <label for="compare-369268">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni"> <span>2. </span> Freshdesk Omni </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNod29ya3Njc3Mv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2Utc2VydmljZS1jbG91ZC8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2.png 186w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-18143" data-id="18143" type="checkbox"> <span></span> <label for="compare-18143">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/salesforce-service-cloud/" title="Salesforce Service Cloud"> <span>3. </span> Salesforce Service Cloud </a> </h4> <span>Our score: <span class="blue">9.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3NhbGVzZm9yY2VoZWxwZGVza212Zi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel.png 200w, https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice"> <span>4. </span> Freshservice </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoc2VydmljZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tZGVzay8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk"> <span>5. </span> Zoho Desk </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9kZXNrLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLXNjcmVlbmNvbm5lY3QvI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-365855" data-id="365855" type="checkbox"> <span></span> <label for="compare-365855">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect"> <span>6. </span> ConnectWise ScreenConnect </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ConnectWise ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2Nvbm5lY3R3aXNlLWNvbnRyb2wv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLWF1dG9tYXRlLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise Automate reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-51836" data-id="51836" type="checkbox"> <span></span> <label for="compare-51836">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/connectwise-automate/" title="ConnectWise Automate"> <span>7. </span> ConnectWise Automate </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">92%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2Nvbm5lY3R3aXNlLWF1dG9tYXRlLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h1YnNwb3Qtc2VydmljZS1odWIvI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w, https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub"> <span>8. </span> HubSpot Service Hub </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2h1YnNwb3RzZXJ2aWNlaHViLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2luY29udGFjdC8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NICE inContact CXone reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2.png 186w, https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-14739" data-id="14739" type="checkbox"> <span></span> <label for="compare-14739">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/incontact/" title="NICE inContact CXone"> <span>9. </span> NICE inContact CXone </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">91%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2luY29udGFjdC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZpdmFudGlvLXByby8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vivantio reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/vivantio-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/vivantio-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-92602" data-id="92602" type="checkbox"> <span></span> <label for="compare-92602">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vivantio-pro/" title="Vivantio"> <span>10. </span> Vivantio </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">93%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZpdmFudGlvLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NwbGFzaHRvcC1yZW1vdGUtc3VwcG9ydC8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Splashtop Remote Support reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/05/Splashtop-lgoo2.png 186w, https://s.financesonline.com/uploads/2020/05/Splashtop-lgoo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-77838" data-id="77838" type="checkbox"> <span></span> <label for="compare-77838">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/splashtop-remote-support/" title="Splashtop Remote Support"> <span>11. </span> Splashtop Remote Support </a> </h4> <span>Our score: <span class="blue">8.9</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">90%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3NwbGFzaHRvcC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hpdmVyLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hiver reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/10/Hiver-logo2.png 186w, https://s.financesonline.com/uploads/2019/10/Hiver-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35425" data-id="35425" type="checkbox"> <span></span> <label for="compare-35425">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hiver/" title="Hiver"> <span>12. </span> Hiver </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2hpdmVyLWN1c3RvbWVyc3VwcG9ydC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NxdWFyZXRhbGsvI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Squaretalk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/05/Squaretalk-small-thumbnail-1.png 186w, https://s.financesonline.com/uploads/2022/05/Squaretalk-small-thumbnail-1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-332197" data-id="332197" type="checkbox"> <span></span> <label for="compare-332197">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/squaretalk/" title="Squaretalk"> <span>13. </span> Squaretalk </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3NxdWFyZXRhbGsv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZjYy1saXZlLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="VCC Live reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/11/vp0bab2148dac0ddb874521667fd354b77.png 186w, https://s.financesonline.com/uploads/2019/11/vp0bab2148dac0ddb874521667fd354b77-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-101981" data-id="101981" type="checkbox"> <span></span> <label for="compare-101981">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vcc-live/" title="VCC Live"> <span>14. </span> VCC Live </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZjY2xpdmUv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NheXp1LyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Cayzu reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/cayzu_logo2.png 186w, https://s.financesonline.com/uploads/2019/08/cayzu_logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-15398" data-id="15398" type="checkbox"> <span></span> <label for="compare-15398">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/cayzu/" title="Cayzu"> <span>15. </span> Cayzu </a> </h4> <span>Our score: <span class="blue">8.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2NheXp1Lw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZpeG1laXQvI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="FixMe.IT reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://financesonline.com/uploads/2019/08/FixMe.IT-logo2.png 186w, https://financesonline.com/uploads/2019/08/FixMe.IT-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-14167" data-id="14167" type="checkbox"> <span></span> <label for="compare-14167">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/fixmeit/" title="FixMe.IT"> <span>16. </span> FixMe.IT </a> </h4> <span>Our score: <span class="blue">8.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZpeG1laXQv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tYXNzaXN0LyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Assist reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-28006" data-id="28006" type="checkbox"> <span></span> <label for="compare-28006">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-assist/" title="Zoho Assist"> <span>17. </span> Zoho Assist </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9hc3Npc3Qv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21hbmFnZWVuZ2luZS1zZXJ2aWNlZGVzay8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w, https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus"> <span>18. </span> ManageEngine ServiceDesk Plus </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL21hbmFnZWVuZ2luZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w, https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13261" data-id="13261" type="checkbox"> <span></span> <label for="compare-13261">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vision-helpdesk/" title="Vision Helpdesk"> <span>19. </span> Vision Helpdesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3Zpc2lvbi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2svI2NhdGVnb3J5PWN1c3RvbWVyLXN1cHBvcnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-505" data-id="505" type="checkbox"> <span></span> <label for="compare-505">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk/" title="Zendesk"> <span>20. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2sv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wLy8jY2F0ZWdvcnk9Y3VzdG9tZXItc3VwcG9ydC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-324455" data-id="324455" type="checkbox"> <span></span> <label for="compare-324455">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p//" title=""> <span>21. </span> </a> </h4> <span>Our score: <span class="blue"></span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue"></span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p></p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F0ZXJhLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Atera reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail.png 186w, https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-128520" data-id="128520" type="checkbox"> <span></span> <label for="compare-128520">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/atera/" title="Atera"> <span>22. </span> Atera </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc3RhdHVzLyNjYXRlZ29yeT1jdXN0b21lci1zdXBwb3J0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshstatus reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1.png 186w, https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-256846" data-id="256846" type="checkbox"> <span></span> <label for="compare-256846">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshstatus/" title="Freshstatus"> <span>23. </span> Freshstatus </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="74" data-size="small_business" data-count="23" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Customer Support Software that you might want to browse through:</p> <ul> <li><a href="/c/call-center-software/" title="Call Center Software">Call Center Software</a><li><a href="/c/call-center-software/small-business/" title="Call Center Software for Small Business">Call Center Software for Small Business</a><li><a href="/c/call-center-software/free/" title="Free Call Center Software">Free Call Center Software</a><li><a href="/c/customer-support-software/free/" title="Free Customer Support Software">Free Customer Support Software</a><li><a href="/c/live-chat-software/free/" title="Free Live Chat Software">Free Live Chat Software</a><li><a href="/c/remote-support-software/free/" title="Free Remote Support Software">Free Remote Support Software</a><li><a href="/c/it-service-software/" title="IT Service Software">IT Service Software</a><li><a href="/c/live-chat-software/" title="Live Chat Software">Live Chat Software</a><li><a href="/c/live-chat-software/small-business/" title="Live Chat Software for Small Business">Live Chat Software for Small Business</a><li><a href="/c/remote-support-software/" title="Remote Support Software">Remote Support Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Customer Support Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/04/Customer-Support-Software-Guide-1.png 1000w, https://s.financesonline.com/uploads/2020/04/Customer-Support-Software-Guide-1-300x145.png 300w, https://s.financesonline.com/uploads/2020/04/Customer-Support-Software-Guide-1-768x371.png 768w, https://s.financesonline.com/uploads/2020/04/Customer-Support-Software-Guide-1-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p>Organizations all over the world are using customer service and support online platforms to track and manage service interactions, whether online, by phone, by social media, through email, or even face-to-face.</p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p>However, there are literally hundreds of tools available in the market and buying the best customer service software platform for your business can be quite challenging. Here is a buyer’s guide to shortlisting the best Customer Support software programs for your needs.</p> <p>You may want to start off with signing up for several free trial plans or demo from popular customer support software providers. If you do that you should have a pretty decent idea on how each software performs and if it has any disadvantages you should know about. The best thing to do is to do a comparison of services that currently have the highest <a href="/our-algorithms#score">SmartScore</a> rankings and <a href="/our-algorithms#satisfaction">Customer Satisfaction Rating</a> in our customer support software reviews: <a href="http://reviews.financesonline.com/p/freshdesk/">Freshdesk reviews</a>, <a href="http://reviews.financesonline.com/p/zendesk/">Zendesk</a>, <a href="http://reviews.financesonline.com/p/desk-salesforce/">Desk.com</a>, <a href="http://reviews.financesonline.com/p/salesforce-service-cloud/">Salesforce</a>, <a href="http://reviews.financesonline.com/p/freshservice/">Freshservice</a> and <a href="http://reviews.financesonline.com/p/deskroll/">DeskRoll</a>. You can get information on the leading apps in this category by reading our article on the <a href="/c/customer-support-software/">top 10 customer support software</a>.</p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <p>When selecting the best customer support software, remember that different businesses have different needs. They usually break out as follows:</p> <ul> <li><strong>Small business buyers</strong> – These small businesses wish to evolve beyond their contact tracking capabilities and add trouble ticketing and customer interaction tracking to boost relationships with strong customer service and support software.</li> <li><strong>High-volume call center purchasers</strong> – These purchasers are operating one or several large call centers. Often, their goal to manage the call center business process with the help automated rules and scripts, which are supported by many customer service software tools. These buyers are also looking for computer telephony integration.</li> <li><strong>Enterprise buyers</strong> – These buyers usually work for companies that regularly have a lot of customers, have complex functional needs, and appreciate the vision of an integrated software solution across all business units and departments and business units. These buyers will usually buy a best-of-breed strategy.</li> <li><strong>Field service buyers</strong> – These purchasers work for large companies that provide service at the client’s location and will usually benefit from mobile access. This type of buyers will look for efficient client data integration with other tools.</li> </ul> </div> </div><div class="article-section"> <h3 id="customer-support-software-for-enterprises"><span class="cat-icon cat-icon--enterprises"></span>Customer Support Software For Enterprises</h3> <div class="article-section__text"> <p>Customer Support software is a critical asset for every large company, especially when designed as an innovative solution that can make the brand memorable, and convert business in an experience more interactive than completing transactions. One of the reasons why big companies are where they are is that they place customer relationships on top of their priorities, and build trust from the shopping cart all the way to the stock market. These systems reinforce the conventional communication channels and offer emerging ones, making it easy to connect with customers from every device and location, and embedding self-service to reduce the burden of the support teams. Inclusively, customer support tools maximize ticket deflection, track NPS, and reveal valuable data insights.</p> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-customer-support-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Customer Support Software?</h3> <div class="article-section__text"> <ul> <li><a href="https://reviews.financesonline.com/p/freshdesk/"><strong>Freshdesk</strong></a>: A popular support solution designed to respond to the needs of businesses from all scales, with multi-channel capability and game mechanisms for increasing agent productivity.</li> <li><a href="https://reviews.financesonline.com/p/zendesk/"><strong>Zendesk</strong></a>: One of the major cloud-hosted desks known by easy setup and even easier maintenance. Highly integral and packed with advanced features.</li> <li><strong><a href="https://reviews.financesonline.com/p/samanage-service-desk/">Samanage</a>:</strong> Another great desk for small business and large organizations that can streamline customer support, mostly  by collecting IT asset data and reporting on it.</li> <li><a href="https://reviews.financesonline.com/p/salesforce-service-cloud/"><strong>Salesforce Service Cloud</strong></a>: Highly interactive desk with multiple communication channels, well-integrated with social media to improve customer retention rates.</li> <li><a href="https://reviews.financesonline.com/p/desk-salesforce/"><strong>Desk.com:</strong></a> Another leader in customer support that delivers fast, reliable, and highly prioritized customer support.</li> </ul> <p>For a wider choice, read our in-depth article on the <a href="/customer-support-software-reviews-15-popular-systems/">top 15 customer support solutions</a>.</p> </div> </div><div class="article-section"> <h3 id="types-of-customer-support-software"><span class="cat-icon cat-icon--types"></span>Types of Customer Support Software</h3> <div class="article-section__text"> <p>There are four basic types of customer support software, categorized according to the type of support companies want to offer to their customers:</p> <ul> <li><strong>Proactive Support Tools.</strong> These tools automate support, monitoring and solving problems to diagnose issues and to respond to inquiries 24/7, without necessary involving a person behind the wheel.</li> <li><strong>Preemptive Support Tools.</strong> These solutions generate or collect information from the database and the log files, which they later on exploit to predict and solve interruptions.</li> <li><strong>Self Support Tools.</strong> Database and online libraries created by the agents for customers to troubleshoot incidents on their own.</li> <li><strong>Assisted (Live) Support Tools.</strong> This group includes systems that allow direct communication between the personnel and the users, where the agent is granted remote access to the customer’s desktop to diagnose the problem, or resolves tickets as they arrive.</li> </ul> </div> </div><div class="article-section"> <h3 id="key-features-of-customer-support-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Customer Support Software</h3> <div class="article-section__text"> <p>Depending on the type of purchaser you are, here is a list of the basic and useful features found in most, if not all, customer service and support solutions.</p> <ul> <li><strong>Live Chat</strong> – allows agents to chat with your customers online and instantly capture key content from those interactions in the trouble ticketing system. Most customers prefer interacting with agents or CDRs by chat instead of by telephone.</li> <li><strong>Customer Self-Service</strong> – gives you an online-based customer portal where customers can look for answers to some of the most common problems. This usually takes the form of searchable FAQs, documentation, and how-to pages, among others. If the client cannot find an answer, online-based self-service tools can allow them to submit a ticket online or do a live chat with your agent.</li> <li><strong>Knowledge Base</strong> – handles a repository of descriptions to some of the most common or previously resolved problems or issues. These resources can be made available publicly via a website, or intended for internal use by agents.</li> <li><strong>Multi-Channel Management</strong> – handles customer interactions that have been received from multiple channels, including email, live chat, phone, Web, Facebook, Twitter, mobile app, and others. All interactions are then stored in the software tool and routed to appropriate CSRs for resolution.</li> <li><strong>Analytics and Reporting</strong> – allows managers to create customized and regular reports that provide deeper insight on your team performance, customer satisfaction, time to resolution, and other pertinent indicators.</li> <li><strong>Routing for Calls and Messages</strong> – ensures that calls and messages are sent to the right team. More advanced systems usually have automated distribution systems based on an agent’s skill level or availability. Some customer support software also let users set custom rules for call routing.</li> <li><strong>Visitor Monitoring</strong> – tracks where website visitors come from and how they interact with your website. This provides agents with additional context so they can handle customer interactions more efficiently. Aside from improving customer service levels, this feature can also help in lead generation.</li> <li><strong>Customer Feedback</strong> – allows customers to rate interactions with agents and share feedback on how their issues were resolved. Managers can use the feedback to gauge an agent’s performance and identify opportunities for improvement. This is an important feature commonly found in live chat software.</li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-customer-support-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Customer Support Software</h3> <div class="article-section__text"> <p>A well-implemented customer service tool increases satisfaction, empowers CSRs, and provides transparency and reporting to you on the support process. Our detailed comparisons show that the advantages customer service systems can provide you include:</p> <ul> <li><strong>Automated solution. </strong>Manual methods in managing customer support can be quite difficult and tedious. Tracking customer interaction may prove to be difficult for your business. Engaging old and new customers is the lifeline of any business, thus you should make sure you are well-prepared in managing customer support efficiently and effectively. A perception of poor customer service will cost your business.</li> <li><strong>Better accountability.</strong> In addition, such customer support software solutions allow you to track customer issues and agent productivity. Your whole company can then see what particularly happened to an inquiry. Such a solution can also allow you to monitor the performance of your agents, enabling you to see who among your agents are performing well, and who aren’t. By documenting every contact with the customer, the system allows you to see which CSR handled which problem and gives agents with regular feedback regarding their performance.</li> <li><strong>Improved coordination.</strong> When integrated with the sales force automation system you are using, customer support tools afford better transparency into your customer’s data. This can give you benefits such as allowing sales representatives know if there are any outstanding issues with the customer before making a call, or informing an agent that repair parts have been already ordered so that a client does not need to double order parts.</li> <li><strong>Better asset management.</strong> Customer care software systems that fully integrate with service dispatch allow reps to be more efficiently assigned. Similarly, integration with the inventory management system will allow agents to confidently confirm to the customer that repair parts are in stock.</li> <li><strong>Improved infrastructure scalability.</strong> Such systems can handle straightforward issues, letting customers that have more complex issues easier access to agents. This enables a growing business to expand at a quicker rate while at the same time maintaining or boosting customer satisfaction.</li> <li><strong>Reduce time needed to resolve customer issues.</strong> Customer support software solutions reduce the amount of time you need to resolve an issue of the customer. Thus, the same number of CSRs can address more customer issues, or the same load of tickets can be handled by a fewer number of agents.</li> <li><strong>Accessibility</strong>. Customer support software ensures that your business is always accessible to your customers, no matter the hour of day. Offering a live chat option on your website, for instance, makes it easier for your customers to ask questions about your products and services. In turn, this boosts customer engagement, which also enhances brand image.</li> <li><strong>Lower costs</strong>. These systems can also lower operational costs for businesses. Through the software, agents and managers become more productive and more capable of handling customer queries. This reduces the need to expand customer service teams. Businesses can also further reduce costs by choosing customer support software with a SaaS model.</li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p>The ultimate aim of every business is to increase profit, and the best way to do that is to keep customers satisfied. This makes us believe that the development of customer support software is nowhere close to being exploited, and that there is much left to expect from it. These are the most recent trends and developments in customer support software:</p> <ul> <li><strong>Personalized Responses.</strong> This may as well be something developers learned from social media, namely that support has to be provided in a way which makes each client feel as if he was the only one you have to attend. Customer support programs are no longer fond of generic responses, but they thought of a way to tailor individual ones without losing too much time, which helps you satisfy client and add value to your reputation.</li> <li><strong>Customers That Help Themselves.</strong> Self service using FAQ pages and libraries is more popular than ever, right because it is based on precedent issues and agent experience. Agents, on their behalf, are free to focus on more complex issues the customer cannot solve alone.</li> <li><strong>Consistency.</strong> Consistency went all the way from a trend to a requirement, meaning that the company has to unify its methods for collecting information, and to categorize it. Collaboration is an important moment in this process, since more and more companies are turning to customers and their feedback to brainstorm solutions.</li> <li><strong>Proactive customer support.</strong> To provide the best customer service possible, companies will soon take a more proactive role in resolving customer issues. This means reaching out to customers rather than waiting for customers to approach them. Proactive support involves identifying the source of customer sentiments to solve issues they may not be aware of. This way, businesses can ensure that customers have a positive experience.</li> <li><strong>AI-powered customer service.</strong> Artificial intelligence brings many good things to customer support. One of the foremost AI trends in customer support, for instance, is the use of chatbots to help customers. These chatbots can provide smarter response flows and even suggest products based on a customer’s historical data. If human input is needed in the conversation, these bots can be configured to connect the customer to a customer service rep. This way, reps can focus on solving more complex customer issues.</li> </ul> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <p>There aren’t too many cons to hold you back from transferring customer support on the web, but we still recommend you to take care of the following issues:</p> <ul> <li><strong>Downfalls</strong>. The failure of the system and its inability to handle inquiries is one of the reasons why customers are suspicious towards web-based support from moment zero. Note that you’re already dealing with a ‘I don’t trust automated support’ attitude, so choose a reputable provider which will keep your assistance portal active.</li> <li><strong>Flair Responses</strong>. Just because you’ve transferred support online and users cannot contact you live (even more if they can) doesn’t mean that you have to generalize their answers and make them short. Obviously, this depends both on the problem and the industry you’re working at, but the main point is still to make the customer feel understood.</li> <li><strong>Security Concerns.</strong> Your customers are delivering sensitive personal data to you, and will definitely be worried on your protection measures and safeguards. Your best bet is alleviate those fears, and to show them that they are in good hands. For the purpose, make sure you’re in good hands first.</li> </ul> </div> </div><div class="article-section"> <h3 id="important-considerations-in-choosing-customer-support-software"><span class="cat-icon cat-icon--default"></span>Important Considerations in Choosing Customer Support Software</h3> <div class="article-section__text"> <p>You won’t see lack for choices when it comes to customer support software. While there are customer support platforms that work as all-in-one solutions, you’ll also find that some of these systems focus on one or two main features. To make sure that you’re choosing the right software, here are some factors to consider:</p> <ul> <li><strong>Your business’ unique needs.</strong> This is the most important factor to keep in mind when you’re making your choice. Enterprises with large teams of agents, for instance, will likely need a customer support software with a more comprehensive set of features. Similarly, businesses that specialize in field services will need customer support software that enable mobile access.</li> <li><strong>Usability.</strong> It’s best to go for customer support software that your agents will find easy to use. An intuitive interface ensures that the software doesn’t get in the way of agents’ productivity. This also allows agents to help customers more quickly and efficiently. One way to ensure that your software of choice has a user-friendly interface is to sign up for a free trial.</li> <li><strong>Collaborative features.</strong> Customer support software that offers collaborative features will also prove to be beneficial to your team. These features will allow agents to share customer information and exchange useful files without having to resort to sluggish email. Through these capabilities, the software also facilitates regular communication within teams to foster a healthier workplace culture.</li> <li><strong>Integrations.</strong> It’s also important that the customer support software you choose plays well with the applications you already use. This helps agents spend less time switching between applications and focus on important tasks. Customer support software that integrates with social channels like Twitter, for instance, allows agents to access and respond to Twitter conversations from their inbox.</li> </ul> </div> </div><div class="article-section"> <h3 id="interesting-statistics-about-customer-support-software"><span class="cat-icon cat-icon--enterprises"></span>Interesting Statistics about Customer Support Software</h3> <div class="article-section__text"> <p>Customer support software is experiencing steady growth, as more businesses prioritize high-quality customer service. Here are some interesting statistics about customer support that you may find useful.</p> <ul> <li>Projected to reach a market size of <a href="/45-key-customer-support-statistics-analysis-of-trends-data-and-market-share/">$47.76 billion by 2025</a>, contact center software holds the biggest share of the customer support software market.</li> <li>More than half of consumers—<a href="/customer-service-statistics/">57%</a>—prefer to contact businesses using social media and email.</li> <li>After experiencing poor customer service, 89% of consumers opted to do business with a competitor.</li> <li>96% of global consumers consider customer service an important factor in their loyalty to a brand.</li> <li>75% of online customers expect help within five minutes.</li> </ul> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Customer Support Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="74" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/chat-whisperer/" title="Chat Whisperer" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" class="lazyload" alt="Chat Whisperer reviews" data-src="https://financesonline.com/uploads/2024/10/chat_whisperer_logo-1-93x48.png" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /> </div> <p>Chat Whisperer</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> $49 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/chat-whisperer/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/klink-cloud/" title="klink.cloud" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="klink.cloud reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/08/download_1_optimized-93x48.png 93w, https://s.financesonline.com/uploads/2024/08/download_1_optimized.png 186w" /> </div> <p>klink.cloud</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> $14.99 </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/klink-cloud/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alvao/" title="ALVAO" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ALVAO reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/small-3-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/small-3.png 186w" /> </div> <p>ALVAO</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alvao/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/glassix/" title="Glassix" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Glassix reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/10/FO-Glassix-Logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/10/FO-Glassix-Logo.png 186w" /> </div> <p>Glassix</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/glassix/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/aichatbot/" title="AIChatbot" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AIChatbot reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/10/186-x-96-4-93x48.png 93w, https://s.financesonline.com/uploads/2023/10/186-x-96-4.png 186w" /> </div> <p>AIChatbot</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/aichatbot/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/pulsedesk/" title="Pulsedesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pulsedesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/Untitled-design-1-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/Untitled-design-1.png 186w" /> </div> <p>Pulsedesk</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> $8 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/pulsedesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w" /> </div> <p>Freshdesk Omni</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 9.7 </div> <div class="col col--10 s-price"> $29 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/goto-resolve/" title="GoTo Resolve" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoTo Resolve reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96.png 186w" /> </div> <p>GoTo Resolve</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.2 </div> <div class="col col--10 s-price"> $40 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/goto-resolve/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/servicenext-review/" title="ServiceNext" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ServiceNext reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/06/SNLogo-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/06/SNLogo-Thumbnail.png 186w" /> </div> <p>ServiceNext</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $0.05 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/servicenext-review/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/" title="ConnectWise ScreenConnect" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise ScreenConnect reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w" /> </div> <p>ConnectWise ScreenConnect</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $27 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/connectwise-screenconnect/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>22 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/flutin/" title="Flutin" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Flutin reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/04/flutin-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/04/flutin-logo.png 186w" /> </div> <p>Flutin</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $15 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/flutin/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/gobrunch/" title="GoBrunch" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoBrunch reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/04/gobrunch-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/04/gobrunch-logo.png 186w" /> </div> <p>GoBrunch</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $11.99 </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/gobrunch/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/venn/" title="Venn" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Venn reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/Venn-Software-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/Venn-Software-logo-2.png 186w" /> </div> <p>Venn</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/venn/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>2 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/sprinklr-service/" title="Sprinklr Service" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sprinklr Service reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail.png 186w" /> </div> <p>Sprinklr Service</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote. </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/sprinklr-service/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/surfboard/" title="Surfboard" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Surfboard reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/surfboard-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/surfboard-logo.png 186w" /> </div> <p>Surfboard</p> </a> <div class="col col--20 s-cat "> Customer Support Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> £15 </div> <div class="col col--10 s-us"> 93% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/surfboard/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 33</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item" href="?page=6">6</a><a class="fot-pagination__item" href="?page=7">7</a><a class="fot-pagination__item" href="?page=8">8</a><a class="fot-pagination__item" href="?page=9">9</a><a class="fot-pagination__item" href="?page=10">10</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=33">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>Infrastructure plays a big role in a SaaS software. If there is downtime, you would not be able to access the system. So, you should pay good attention to the system’s infrastructure when considering SaaS vendors.</p> <p>Many companies fail to ask their shortlisted SaaS providers questions about disaster recovery, service level agreements (SLAs), and security. These are important infrastructure elements that need careful consideration when considering a vendor. </p> <p>SaaS is easy to subscribe to. All you need to do is go the website and buy a suitable plan for the required number of users. For this reason, many companies pay attention only to the cost of the package and not to infrastructure considerations. They may also think that in-depth evaluation is not needed since it is so simple to get started quickly.</p> <p>But you need to be prepared for situations as such as the SaaS provider going out of business or their website going down. You need to have contingency processes in place to face these situations to ensure they do not have a harmful effect on your organization. It is simple to subscribe to a SaaS product, but think about the effect on your enterprise if the program is withdrawn by the vendor.</p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Customer Support Software</h3> <div class="fot-faq__item"> <a href="#">What is the best customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p>The best customer support software is <a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk</a>. A product by Freshworks, this AI-powered omnichannel solution enables businesses to deliver collaborative customer service. With this at your disposal, you can personalize customer engagement across all touchpoints and elevate each interaction.</p> <p>The Freshdesk suite is natively omnichannel, allowing you to unify all customer queries. It supports both digital and traditional support channels so you can easily handle live chat, voice, SMS, and social media interactions in a single hub. It also collects relevant customer details into a single profile for easier access. As such, all agents have access to past transactions and conversations to provide faster follow-ups and issue resolution.</p> <p>The platform also comes with intelligent automation options. It leverages bots and artificial intelligence, allowing you to create seamless agent workflows. This is also helpful in reducing team workload so your agents can reserve their energy to resolve more attention-demanding customer concerns.</p> <p>Lastly, Freshdesk can integrate with a slew of third-party business systems. This way, you can ensure that it can easily adapt to your existing software ecosystem.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p><strong>24/7 accessibility.</strong> Customer support tools for live chat and contact centers ensure that your customers can always reach you. The software provides a quick way for agents and customers to communicate, so issues are resolved more quickly and efficiently.</p> <p><strong>Automated capabilities.</strong> Many types of customer support software can automatically distribute calls and messages to the right agents and track customer interactions. By automating these administrative tasks, these systems help agents become more productive.</p> <p><strong>More organized workflows.</strong> Customer support software combines conversations and customer interactions from multiple channels into a single stream that’s accessible to agents. Agents don’t have to dig through email threads to find relevant context for customer queries.</p> <p><strong>Faster issue resolution.</strong> By providing all relevant customer information, customer support software cuts down the time agents spend resolving issues. The software also lets users prioritize tickets and allows for easier collaboration, shortening resolution cycles.</p> <p><strong>Improved accountability.</strong> These systems make it easier for managers to track each agent’s productivity and performance. Many of these platforms can record customer interactions across multiple channels. This way, you can easily monitor these interactions and identify opportunities for improvement.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p><strong>Live chat.</strong> Through this feature, customers can initiate online conversations with support agents. This is a handy feature to have in customer support software especially since many consumers prefer chatting with agents to talking with them over the phone.</p> <p><strong>Self-service options.</strong> These software let you set up a self-service portal where customers can search for answers to commonly asked questions, read how-to articles, or submit tickets for issues they may encounter. Many of these portals also allow customers to manage or track their submitted tickets.</p> <p><strong>Multi-channel management.</strong> Customer support software centralizes customer interactions, collecting conversations and events from different channels into one platform. This way, agents can easily access information from these interactions and use the context for more efficient issue resolution.</p> <p><strong>Customer feedback.</strong> Many of these software allow customers to provide feedback after interactions with agents. The feedback can provide insights into how agents handle customer queries. This feature also helps managers monitor agents’ performance and spot areas for improvement.</p> <p><strong>Reporting and analytics.</strong> These are also important features that will help managers and business owners gauge the quality of the customer support they provide. Many customer support software allow users to customize reports so they can set their own KPIs and monitor specific metrics.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest customer support software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p>Customer support software that’s easy to use ensures that agents can resolve issues as efficiently as possible. Here are some customer support tools that are known for their intuitive interface.</p> <p><a href="https://reviews.financesonline.com/p/freshdesk/"><strong>Freshdesk</strong></a>. Freshdesk offers multi-channel support, along with a powerful ticketing module for converting transactions into tickets. The software’s collaboration features also make it easier for agents to work together on more complicated customer issues.</p> <p><a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a>. The platform comes with a simple interface, with features and elements that are easily accessible to agents. For instance, the software’s all-in-one inbox provides ready access to all customer requests and interactions.</p> <p><a href="https://reviews.financesonline.com/p/hubspot-service-hub/">Hubspot Service Hub</a>. This software has a Conversations feature that makes it easier for businesses to collect useful context for customer engagement. The information enables agents to provide proactive support and encourage brand loyalty.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free customer support software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p>Customer support software doesn’t have to break the bank to be efficient. Here are some effective customer support platforms that are free to use:</p> <p><a href="https://reviews.financesonline.com/p/jira-service-desk/">Jira Service Desk</a>. One of the best-known customer support software today, Jira Service Desk has a free plan that can be used by up to 3 agents. This free plan likewise offers unlimited customer support, service request management, self-service portals, and 2 GB of file storage, among other features.</p> <p><a href="https://reviews.financesonline.com/p/wix-answers/">Wix Answers</a>. As a completely free platform for Wix-based websites, Wix Answers lets you create your own help center. You can manage tickets from multiple channels, administer a call center, and access insights into your team’s performance and ticket response times.</p> <p><a href="https://reviews.financesonline.com/p/connectwise-control/">ConnectWise Control</a>. Single technicians can get a free ConnectWise Control license to provide remote customer support. This free plan allows 1 session per technician and can be used by up to 3 access agents.</p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=74#faq-q1", "text": "<p>The best customer support software is <a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a>. A product by Freshworks, this AI-powered omnichannel solution enables businesses to deliver collaborative customer service. With this at your disposal, you can personalize customer engagement across all touchpoints and elevate each interaction.</p>\n<p>The Freshdesk suite is natively omnichannel, allowing you to unify all customer queries. It supports both digital and traditional support channels so you can easily handle live chat, voice, SMS, and social media interactions in a single hub. It also collects relevant customer details into a single profile for easier access. As such, all agents have access to past transactions and conversations to provide faster follow-ups and issue resolution.</p>\n<p>The platform also comes with intelligent automation options. It leverages bots and artificial intelligence, allowing you to create seamless agent workflows. This is also helpful in reducing team workload so your agents can reserve their energy to resolve more attention-demanding customer concerns.</p>\n<p>Lastly, Freshdesk can integrate with a slew of third-party business systems. This way, you can ensure that it can easily adapt to your existing software ecosystem.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=74#faq-q2", "text": "<p><strong>24/7 accessibility.</strong> Customer support tools for live chat and contact centers ensure that your customers can always reach you. The software provides a quick way for agents and customers to communicate, so issues are resolved more quickly and efficiently.</p>\n<p><strong>Automated capabilities.</strong> Many types of customer support software can automatically distribute calls and messages to the right agents and track customer interactions. By automating these administrative tasks, these systems help agents become more productive.</p>\n<p><strong>More organized workflows.</strong> Customer support software combines conversations and customer interactions from multiple channels into a single stream that\u2019s accessible to agents. Agents don\u2019t have to dig through email threads to find relevant context for customer queries.</p>\n<p><strong>Faster issue resolution.</strong> By providing all relevant customer information, customer support software cuts down the time agents spend resolving issues. The software also lets users prioritize tickets and allows for easier collaboration, shortening resolution cycles.</p>\n<p><strong>Improved accountability.</strong> These systems make it easier for managers to track each agent\u2019s productivity and performance. Many of these platforms can record customer interactions across multiple channels. This way, you can easily monitor these interactions and identify opportunities for improvement.</p>\n" } }, { "@type": "Question", "name": "What are the features of customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=74#faq-q3", "text": "<p><strong>Live chat.</strong> Through this feature, customers can initiate online conversations with support agents. This is a handy feature to have in customer support software especially since many consumers prefer chatting with agents to talking with them over the phone.</p>\n<p><strong>Self-service options.</strong> These software let you set up a self-service portal where customers can search for answers to commonly asked questions, read how-to articles, or submit tickets for issues they may encounter. Many of these portals also allow customers to manage or track their submitted tickets.</p>\n<p><strong>Multi-channel management.</strong> Customer support software centralizes customer interactions, collecting conversations and events from different channels into one platform. This way, agents can easily access information from these interactions and use the context for more efficient issue resolution.</p>\n<p><strong>Customer feedback.</strong> Many of these software allow customers to provide feedback after interactions with agents. The feedback can provide insights into how agents handle customer queries. This feature also helps managers monitor agents\u2019 performance and spot areas for improvement.</p>\n<p><strong>Reporting and analytics.</strong> These are also important features that will help managers and business owners gauge the quality of the customer support they provide. Many customer support software allow users to customize reports so they can set their own KPIs and monitor specific metrics.</p>\n" } }, { "@type": "Question", "name": "What is the easiest customer support software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=74#faq-q4", "text": "<p>Customer support software that\u2019s easy to use ensures that agents can resolve issues as efficiently as possible. Here are some customer support tools that are known for their intuitive interface.</p>\n<p><a href=\"https://reviews.financesonline.com/p/freshdesk/\"><strong>Freshdesk</strong></a>. Freshdesk offers multi-channel support, along with a powerful ticketing module for converting transactions into tickets. The software\u2019s collaboration features also make it easier for agents to work together on more complicated customer issues.</p>\n<p><a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a>. The platform comes with a simple interface, with features and elements that are easily accessible to agents. For instance, the software\u2019s all-in-one inbox provides ready access to all customer requests and interactions.</p>\n<p><a href=\"https://reviews.financesonline.com/p/hubspot-service-hub/\">Hubspot Service Hub</a>. This software has a Conversations feature that makes it easier for businesses to collect useful context for customer engagement. The information enables agents to provide proactive support and encourage brand loyalty.</p>\n" } }, { "@type": "Question", "name": "What is a good free customer support software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=74#faq-q5", "text": "<p>Customer support software doesn\u2019t have to break the bank to be efficient. Here are some effective customer support platforms that are free to use:</p>\n<p><a href=\"https://reviews.financesonline.com/p/jira-service-desk/\">Jira Service Desk</a>. One of the best-known customer support software today, Jira Service Desk has a free plan that can be used by up to 3 agents. This free plan likewise offers unlimited customer support, service request management, self-service portals, and 2 GB of file storage, among other features.</p>\n<p><a href=\"https://reviews.financesonline.com/p/wix-answers/\">Wix Answers</a>. As a completely free platform for Wix-based websites, Wix Answers lets you create your own help center. You can manage tickets from multiple channels, administer a call center, and access insights into your team\u2019s performance and ticket response times.</p>\n<p><a href=\"https://reviews.financesonline.com/p/connectwise-control/\">ConnectWise Control</a>. Single technicians can get a free ConnectWise Control license to provide remote customer support. This free plan allows 1 session per technician and can be used by up to 3 access agents.</p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-18T16:36:17+00:00" title="2024-11-18T16:36:17+00:00">November 18, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. 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