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Change Atlassian account email addresses | Atlassian Cloud | Atlassian Documentation
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<h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Cloud">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <section class="layout-section layout-section-two_right_sidebar"> <div class="content-section"> <p><br></p><h1 id="ChangeAtlassianaccountemailaddresses-Purpose">Purpose</h1><p>Users may need to update or change the email address associated with their Atlassian account.</p><p><span style="letter-spacing: 0.0px;">The steps to achieve this vary depending on if you are using an </span> <a rel="nofollow" style="letter-spacing: 0.0px;" href="https://support.atlassian.com/user-management/docs/what-are-managed-accounts/" class="external-link"> <strong>Unmanaged</strong> or a <strong>Managed</strong> Atlassian account</a> <span style="letter-spacing: 0.0px;"> and if the new email address is already associated to an Atlassian account. </span></p> <div class="admonition-block warning-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="20" height="20" viewbox="0 0 20 20"> <g transform="translate(-2 -2)" fill="none" fill-rule="evenodd"> <rect fill="#FF5630" transform="rotate(45 11.9 11.9)" x="4.9" y="4.9" width="14" height="14" rx="1.7"> </rect> <path d="M12 17c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V8c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p><span>These steps currently exclude anyone that subscribed to <strong>Atlassian Access</strong> and is utilizing <a rel="nofollow" href="https://confluence.atlassian.com/cloud/user-provisioning-959305316.html">User Provisioning</a> or the <a rel="nofollow" class="external-link" href="https://support.atlassian.com/provisioning-users/docs/manage-g-suite-user-syncing/">Google Workspace Integration</a> </span></p> </div> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>Created content and product access/permissions are associated with the Atlassian account and not the email address. <span>Any content that was created with this new Atlassian account remains with that account.</span></p> </div> </div> <div class="content-section"> <p></p><div class="toc-macro client-side-toc-macro conf-macro output-block" data-hasbody="false" data-headerelements="H1,H2,H3,H4,H5,H6,H7" data-macro-name="toc"> </div><p></p> </div> </section> <h1 id="ChangeAtlassianaccountemailaddresses-Solution">Solution</h1><h2 id="ChangeAtlassianaccountemailaddresses-Checkiftheaccountismanagedorunmanaged">Check if the account is managed or unmanaged</h2><ol><li>Go to <a rel="nofollow" class="external-link" href="https://id.atlassian.com/manage-profile/email">id.atlassian.com/manage-profile/email</a>.</li><li>If the account is managed, you will see pop-up informing "<img alt="(warning)" data-emoticon-name="warning" class="emoticon emoticon-warning" src="/s/ym1mk8/8804/1jpfuow/_/images/icons/emoticons/warning.svg"> <span style="letter-spacing: 0.0px;"> </span> <strong style="letter-spacing: 0.0px;">Managed account"</strong> <span style="letter-spacing: 0.0px;">:</span></li></ol><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup> <col> <col> </colgroup><tbody><tr><th class="confluenceTh"><div class="content-wrapper"><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/cloudkb/files/969508513/1115147974/1/1648587855928/Screen+Shot+2022-03-29+at+18.03.27.png" height="250"></span></p><p>UNMANAGED account</p></div></th><th class="confluenceTh"><div class="content-wrapper"><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/cloudkb/files/969508513/1115147975/1/1648587857047/Screen+Shot+2022-03-29+at+18.03.59.png" height="250"></span></p><p>MANAGED account</p></div></th></tr></tbody></table></div><p><br></p><h2 id="ChangeAtlassianaccountemailaddresses-Forunmanagedaccounts:Forunmanagedaccounts:"><span style="font-size: 20.0px;letter-spacing: -0.008em;">For unmanaged accounts: <span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="ChangeAtlassianaccountemailaddresses-Forunmanagedaccounts:"></span><span id="For unmanaged accounts:"></span></span></span></h2> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>If you log in with a third-party account, you will need to first set a password on your Atlassian account at <a rel="nofollow" class="external-link" href="https://id.atlassian.com/login/resetpassword">https://id.atlassian.com/login/resetpassword</a> before you can update your account email address.</p> </div> <p><span style="letter-spacing: 0.0px;">The email address associated with the account can be changed by the user at any time:</span></p><ol><li>Go to <a rel="nofollow" class="external-link" href="https://id.atlassian.com/manage-profile/email">id.atlassian.com/manage-profile/email</a>.</li><li>Enter the new email address.</li><li><strong>Save changes</strong>.</li><li>Check the inbox of the <u>new</u> email address to find the verification message.</li><li>Click <strong>Verify your email </strong>and follow the instructions to conclude the update.</li></ol><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup> <col style="width: 404.0px;"> <col style="width: 391.0px;"> <col style="width: 159.0px;"> </colgroup><tbody><tr><th class="confluenceTh"><div class="content-wrapper"><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/cloudkb/files/969508513/1115147958/2/1648586590385/Screen+Shot+2022-03-29+at+17.40.12.png" height="150"></span></p></div></th><th class="confluenceTh"><div class="content-wrapper"><p><br></p></div><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/cloudkb/files/969508513/1115147959/2/1648586591055/Screen+Shot+2022-03-29+at+17.40.27.png" height="150"></span></th><th class="confluenceTh"><div class="content-wrapper"><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-thumbnail" src="/cloudkb/files/969508513/1115147960/2/1648586591566/Screen+Shot+2022-03-29+at+17.40.52.png" height="150"></span></p></div></th></tr></tbody></table></div> <div class="admonition-block note-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="16" height="16" viewbox="0 0 16 16"> <g fill="none" fill-rule="evenodd"> <path d="M16 14.5L8.7.5C8.4-.2 7.4-.2 7 .5l-7 14c-.3.7 0 1.5 1 1.5h14c.7 0 1-.8 1-1.5z" fill="#FFAB00"> </path> <path d="M8 14c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V5c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>If you usually <a rel="nofollow" class="external-link" href="https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/">log in with a third-party account</a>, you may need to change how you log in after your new email is verified.</p><ul><li>If the email associated with your last-used third-party account has changed to the same value as the email on your Atlassian account, you can continue to log in with a third-party account.</li><li>If you don't have any third-party accounts matching the new email on your Atlassian account, you won't be able to log in with a third-party account after changing your email in Atlassian: Instead, use the "Continue" button.</li><li>If you would like to log in with a different third-party account that matches the new email on your Atlassian account, you will need to log out of your last-used third-party account before logging into Atlassian again.</li></ul> </div> <h3 id="ChangeAtlassianaccountemailaddresses-IfanunmanageduserhasusedtheirnewemailaddresswithanAtlassiancloudproductorwebsite:"><span style="font-size: 16.0px;font-weight: bold;letter-spacing: -0.006em;">If an</span> <strong style="font-size: 16.0px;letter-spacing: -0.006em;"> unmanaged u</strong><span style="font-size: 16.0px;font-weight: bold;letter-spacing: -0.006em;">ser </span> <strong style="font-size: 16.0px;letter-spacing: -0.006em;">has </strong> <strong style="font-size: 16.0px;letter-spacing: -0.006em;">used </strong> <span style="font-size: 16.0px;font-weight: bold;letter-spacing: -0.006em;">their new email address with an Atlassian cloud product or website:</span></h3><p>If the email address you enter is already used in Atlassian you will get a notification:</p><p><span style="letter-spacing: 0.0px;"> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-thumbnail" src="/cloudkb/files/969508513/1115147985/1/1648588836473/Screen+Shot+2022-03-29+at+18.18.58.png" height="150"></span></span></p><p>To fix the issue, follow the steps below:</p><ol><li><span style="letter-spacing: 0.0px;">Login to the account associated to the </span> <span style="color: rgb(0,51,102);">desired</span> <span style="letter-spacing: 0.0px;">email address and change its email address to another one (a third email address).</span><ol><li>The desired email address must be released from the existing Atlassian account so that it is available to be used on the original account.</li><li>This other email address must be something accessible: either a personal account or an email alias</li></ol></li><li>You will receive an email from Atlassian in your mailbox.<ol><li>Conclude the email verification and update on this other email address - doing so will fully release the desired email address.</li></ol></li><li>Log back into the original Atlassian account and change its email address to the (now available) desired email address</li><li>A verification email will be sent to the new email address; complete the verification step to complete the email update</li></ol><h2 id="ChangeAtlassianaccountemailaddresses-ForManagedAccounts:">For Managed Accounts:</h2><p>If you use a managed account, you won't be able to directly update your account's email address. Please reach out to your organization admins, only they will be able to update your account's email address.</p><p>A <strong> <a rel="nofollow" href="https://confluence.atlassian.com/cloud/managed-accounts-873871203.html">Managed account</a> </strong> is a User who is being managed by an Atlassian organization due to <a href="/cloud/verify-a-domain-for-your-organization-873871234.html">Domain Verification</a>. </p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-thumbnail" src="/cloudkb/files/969508513/1115147975/1/1648587857047/Screen+Shot+2022-03-29+at+18.03.59.png" height="150"></span></p><h3 id="ChangeAtlassianaccountemailaddresses-AsanOrganizationAdmin,iftheuser'snewemailaddresshasnotbeenused:">As an Organization Admin, if the user's new email address has not been used:</h3><p>In Admin Hub (<a rel="nofollow" class="external-link" href="http://admin.atlassian.com">admin.atlassian.com</a>), click on <strong>Directory</strong> in the top bar > select <strong>Managed accounts </strong>> locate the user's Atlassian account and click into the fields to edit the values:</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="/cloudkb/files/969508513/1142230930/1/1655160129427/Screen+Shot+2022-06-13+at+19.41.40.png" height="400"></span></p><p>If you want to update the email address of a managed account to another email address, make sure you鈥檝e<span> verified </span> <span>the domain</span> for the email you want to update to.</p><p>From the <strong>Email address</strong> field, enter the updated email address and click the checkmark. </p><p>You can only update an email address if the new email address also belongs to a domain you verify for your organization. Changes made in the Admin Hub will propagate and update all instances where the User's Atlassian account is used. </p><p>If you鈥檙e unable to verify the domain, let the user know they can create a new Atlassian account with that email address.</p><h3 id="ChangeAtlassianaccountemailaddresses-AsanOrganizationAdmin,ifaUser'snew/desiredemailaddresshasbeenassociatedtoanew/duplicateAtlassianaccountandbothAtlassianaccountsaremanagedwithintheSAMEAtlassianOrganization:">As an Organization Admin, if a User's new/desired email address has been associated to a new/duplicate Atlassian account and both Atlassian accounts are managed within the SAME Atlassian Organization:</h3><ol><li>In Admin Hub (<a rel="nofollow" class="external-link" href="http://admin.atlassian.com">admin.atlassian.com</a>), navigate to your Atlassian Organization's Managed accounts page, locate the new/duplicate Atlassian account with the DESIRED Email Address and change that account's Email Address to something else (eg <a rel="nofollow" class="external-link" href="mailto:user-invalid@domain.com">user-invalid@domain.com</a>)<ol><li>This temp/proxy email address must be within your verified domains</li><li>This will release the DESIRED email address so that it can be used on a different Atlassian account</li></ol></li><li>Locate the User's Original Atlassian account and change its Email Address from OLD Email Address to DESIRED Email Address<br><ol><li>After updating the User's Original Atlassian account to the DESIRED email, you can <a rel="nofollow" class="external-link" href="https://support.atlassian.com/user-management/docs/delete-a-managed-account/">delete</a> or <a rel="nofollow" class="external-link" href="https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/">deactivate</a> the new/duplicate Atlassian account</li></ol></li></ol><h3 id="ChangeAtlassianaccountemailaddresses-IfaUserneedstochangetheEmailAddressoftheirUnmanagedAccounttoaNewEmailAddressthat'sManagedbyanAtlassianOrganizationandassociatedtoaNew/DuplicateAtlassianAccount:">If a User needs to change the Email Address of their Unmanaged Account to a New Email Address that's Managed by an Atlassian Organization and associated to a New/Duplicate Atlassian Account:</h3><ol><li>In Admin Hub (<a rel="nofollow" class="external-link" href="http://admin.atlassian.com">admin.atlassian.com</a>), navigate to your Atlassian Organization's Managed Accounts page, locate the New/Duplicate Atlassian account with the DESIRED Email Address and change that account's Email Address to something else (eg <a rel="nofollow" class="external-link" href="mailto:user-invalid@domain.com">user-invalid@domain.com</a>)<ol><li>This Temp/Proxy Email Address must be within your Verified Domains</li><li>This will release the DESIRED Email Address so that it can be used on a different Atlassian account</li></ol></li><li>Have the User login to <a rel="nofollow" class="external-link" href="http://ID.atlassian.com">ID.atlassian.com</a> with OLD/Original Email Address, navigate to <a rel="nofollow" class="external-link" href="https://id.atlassian.com/manage-profile/email">https://id.atlassian.com/manage-profile/email</a> and change their Email Address from OLD Email Address to DESIRED Email Address</li><li>A verification email will be sent to the DESIRED Email Address; clicking on the link will open a new window where the User will need to input the Atlassian Password associated with the Old Account to complete the change</li></ol><h2 id="ChangeAtlassianaccountemailaddresses-NotestoOrganizationAdmins:Notes-To-Organization-Admins">Notes to Organization Admins:<span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="ChangeAtlassianaccountemailaddresses-Notes-To-Organization-Admins"></span><span id="Notes-To-Organization-Admins"></span></span></h2><ul style="list-style-type: square;"><li>If your Organization is utilizing Atlassian Access with <a rel="nofollow" href="https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html"> Single Sign-on</a>, presuming that your Managed Users have logged in via at least once with their Old Email Address, changes to your User's Email Addresses first need to be made within your Identity Provider so that when the User logs into Atlassian with their New Email Address, their Atlassian account will be Just-in-Time Updated with the New Email Address <ul style="list-style-type: square;"><li>If the User's Original Atlassian account is not linked with your IdP (eg they did not login at least once via with their Old Email Address) a New/Duplicate Atlassian account will be created with the User's New/DESIRED Email Address; follow the above steps for <strong>if a User's New/Desired Email Address has been associated to a New/Duplicate Atlassian Account and both Atlassian accounts are managed within the SAME Atlassian Organization</strong></li></ul></li></ul><p><br></p> <!--$body--> <div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped relative-table confluenceTable" style="width: 33.7553%;"><colgroup> <col style="width: 18.068%;"> <col style="width: 81.932%;"> </colgroup><tbody><tr><th class="confluenceTh">description</th><td class="confluenceTd">Steps for End Users and Organization Admins to update the Email Addresses associated to Atlassian accounts</td></tr><tr><th class="confluenceTh">product</th><td class="confluenceTd">Cloud, Atlassian Access</td></tr></tbody></table></div></div><p><!--$body--> </p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Jul 12, 2024 </div> <div class="content-page-cache-information"> <!-- Populated in JS as the content is dynamic --> </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">漏 <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.27/dist/main/js/main.js"></script> <!-- Powered by Scroll Viewport --> <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1E4C470A998566CD8B4&pageId=969508513&spaceKey=CLOUDKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>