Segments

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class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bookings</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1d91A_hU90GwS2_mpN-BbmrMOLNszVdizNA3iaN7_UcE/pubhtml?gid=1791352780&single=true"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Classifieds</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1d91A_hU90GwS2_mpN-BbmrMOLNszVdizNA3iaN7_UcE/pubhtml?gid=1737011753&single=true"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Travel Events - 1</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/14eA5APi3kggso_1kfYZuGHokqdg67ftyOt0WDiTto0I/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Travel Events - 2</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1dt8D19PSTx0F1lZfUO7PV3_XMhpCYrxId8HaPxUYP-0/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Sharing Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1Bku46znWrL0bYms-yPB-QTkck9-AI4L23WAMWr3Zntc/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Video Streaming Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1AGs0DwA4EP7KS7NeReCMFYu_jRyhp6a5cE1KytjtC4g/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telecom Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1F4NntQ4CNAWwUWK6bv_ciVQ8T9fjGNVdODEAHQdgOSw/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Food Tech</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1swPaifzOaclu-R-aVdcc0gKZE0rxRCnO8XB405ENXFU/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1ILN68sBfMtI8ycs31-nywyKnsugz0wksuZQQvLYFvNI/edit?usp=sharing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gaming</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/error-stream"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Error Stream</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/calendar-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Calendar Widgets</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/debugger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Debugger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/feature-matrix-for-smart-tv-sdks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Feature Compatibility Matrix for Smart TV SDKs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Go Live Checklist" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Go Live Checklist</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/marketer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Marketer Go Live Checklist</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://developer.clevertap.com/docs/developer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Developer Go Live Checklist</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/ask"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ask</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/whats-new"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What's New in CleverTap</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Behavioral Analytics</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/simple-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Boards" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Boards</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/snapshot-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Snapshot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/today-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Today View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mobile-app-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile App View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/uninstalls-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Uninstalls View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenue-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Revenue View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nps-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">NPS Board</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-dashboards"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Dashboards</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intro-to-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Reports</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/events-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analyze Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Funnels" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/flows-tab"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows Tab</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/cohorts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cohorts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/trends"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trends</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/pivots"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Pivots</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Flows" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels-vs-flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels vs. Flows</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/real-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Real Impact</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/session-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Session Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/exporting-clevertap-data-for-risk-ratio-analysis"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exporting Data for Risk-Ratio Analysis</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Messaging Channels</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Push Notification" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notification</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-push-notification"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-messages-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-optimize-delivery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Optimize Delivery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/collapse-key"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collapse Key</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Push Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/post-action-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Post Action Webhooks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notifications: Troubleshooting and FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rendermax"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RenderMax</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for In-App" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App: 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rm-Sidebar-link" target="_self" href="/docs/create-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/app-inbox-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-regulations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Regulations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regulation-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regulation Impact</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/appsflyer-onelink"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer OneLink</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/font-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Font Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-system-email-preference-center"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage System Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-custom-email-preference-center-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Custom Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/one-click-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">One-Click Unsubscribe</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-editor-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ampforemail"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AMP For Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-promotional-annotations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail Promotional Annotations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-preheader"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Preheader</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/group-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Group Unsubscribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-email-preferences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Email Preferences</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/track-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Track Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Campaign Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-open-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unusually High Email Opens and Clicks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sunsetting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sunsetting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-warmup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Warmup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ssl-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SSL Click Tracking</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-reputation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Reputation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-seed-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Seed Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email: Troubleshooting & FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-authentication"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Authentication</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-sign-in-with-apple"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring Sign in with Apple: Hide my email</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-message-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Message Templates</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Editor</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-subscription-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Subscription Management</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Push" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Pop-up" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-popup-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/user-ratings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analysing User Ratings in Analytics</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Exit Intent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-personalization-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-personalize"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Inbox" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-web-inbox-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Webhooks" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-webhook"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/slack-webhook-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhook Slack Alerts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Google Ads" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads: Troubleshooting & FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-ads-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Facebook Audiences" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-fb-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for TikTok Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-tiktok-remarketing-in-clevertap"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-remarketing-campaign"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-campaign-metrics-and-errors"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Campaign Metrics and Errors</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-troubleshooting-and-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Amazon Eventbridge" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Eventbridge</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats-for-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segment" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for mParticle" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-for-data-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ride-hailing-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Hailing Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/last-mile-delivery-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Last-Mile Delivery Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/fintech-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/export-call-records-to-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Export Call Records to S3</span></span></a></li></ul></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CONTENT MANAGER</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-content-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Templates</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-files"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Files</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Campaigns</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-approval-workflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Approval Workflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/control-groups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Control Groups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intro-to-campaigns"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Campaign Overview" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Overview</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-multivariate-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B & Multivariate Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/notification-delivery-options"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Delivery Options</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-frequency-caps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messaging Frequency Caps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/recommended-delay"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommended Delay for Inaction Campaigns</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regex"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regex Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/best-time"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Time Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/constant-property"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Constant Event Property</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/conversations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conversations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/image-specifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Image Specifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/geofencing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Geofencing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Reports</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Journeys and Orchestration</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-concepts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Concepts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create a Journey" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Journey</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting Up a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-goals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Goals</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-entry-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Entry Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/construct-a-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Journey Path</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalization-in-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalization in Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taking-a-journey-live"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publish a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/delivery-preferences-within-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Delivery Preferences within Journey Nodes</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Operations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Operations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/align-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Align Journey Nodes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/archive-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Archive Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/filter-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Filter Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-1-score-a-customer-using-past-behaviour-segment-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 1: Score a Customer Using Past Behaviour Segment Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-2-recover-abandoned-cart-using-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 2: Recover Abandoned Cart Using Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for IntelliNODE" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-path-intellinode-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create an IntelliNODE Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-statistics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Performance" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Performance</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/node-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Node Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/engagement-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Engagement Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-journey-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Viewing Journey Reports</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey: Troubleshooting and FAQs</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Lifecycle Optimization</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/lifecycle-optimizer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lifecycle Optimizer</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Product Experiences</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-nextgen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/remote-config"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remote Config</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/product-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Product A/B Tests" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create A/B Tests</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-results"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test Results</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: Best Practices</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: FAQs</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Product Experiences (Legacy)</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy) Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-exp-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests (Legacy)</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Segmentation</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/find-people"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Find People</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link active" target="_self" href="/docs/segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-live-user-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Live Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-past-behavior-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Past Behavior Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/psychographic-segmentation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Psychographic Segmentation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intent-based-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent-Based Segments</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#include-and-exclude-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Include/Exclude Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-list-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom List Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/rfm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recency Frequency and Monetary (RFM) Analysis</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Individualization</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Catalogs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalogs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-data-ingestion"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Data Ingestion</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-all"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Personalize Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/linked-content"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Linked Content</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/liquid-tags"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Liquid Tags</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-send-time-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Send-Time Personalization</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-id-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign ID Personalization</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Recommendations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommendations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/creating-a-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Recommendation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-campaigns-using-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Campaigns using Recommendations</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/bulletins"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bulletins</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/external-trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">External Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Scribe" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-write-prompts-for-scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Write Effective Prompts for Scribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sample-syntaxes-for-scribe-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sample Syntaxes for Writing Prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/comprehensive-guide-to-engage-with-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Comprehensive Guide to Engage With Users</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Partner Guide</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/technology-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/become-a-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Become a Technical Partner</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-cohort-import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-event-streaming"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Event Streaming</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Export</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/attribution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Attribution Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Attribution Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/adjust"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjust</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/airbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Airbridge</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/apptrove"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppTrove by Trackier</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/appsflyer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Branch</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/singular-apsalar"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Singular</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-attribution-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic Attribution Partner</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/contextual-location-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Contextual Location Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Contextual Location Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/open-weather"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">OpenWeather</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/plot-projects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plot Projects</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/crash-analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Crash Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crash Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/apteligent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Apteligent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/customer-data-platform"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Customer Data Platform" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Customer Data Platform</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-import-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Import (Audience)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/rudderstack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RudderStack</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segmentcom"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/data-warehouse"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Data Warehouse" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Data Warehouse</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon EventBridge</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-aws-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS S3</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/bigquery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BigQuery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-gcp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Cloud Platform (GCP)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/microsoft-azure"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Azure</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/status-alerts-for-exports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Status Alerts for Exports</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-lokalisation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Localization Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Localization Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crowdin"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crowdin</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/lokalise"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lokalise</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/dynamic-content-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Dynamic Content Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Dynamic Content Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/storyly"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Storyly</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/e-commerce"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for E-Commerce" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">E-Commerce</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-simple-email-service"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Simple Email Service</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mandrill"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mandrill</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/postmark"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Postmark</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendgrid"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SendGrid</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-smtp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMTP</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deeplinking-with-branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Deeplinking with Branch</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email_providers_operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Provider Operations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/enabling-previews"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Enable Email Inbox Previews</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-google-apps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail/Google Apps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-validator-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Validator Partner" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Validator Partner</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clearout"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Clearout</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Import" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Import</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/imports-via-sftp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Imports via SFTP</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/csv-upload"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CSV Upload</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/payments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Payments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Payments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenuecat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RevenueCat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/loyalty-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Loyalty Partner" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Loyalty Partner</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/talonone"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Talon.One</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messenger-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Messenger Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messenger Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/line-messenger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LINE Messenger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendbird-business-messaging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sendbird Business Messaging</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-network-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audience Network</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Remarketing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-template"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Messaging Template" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messaging Template</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taxi-for-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Taxi for Email</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BulkSMS</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/msg91"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">MSG91</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/netcore"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Netcore</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo/Voynage</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nimbus SMS</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plivo</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMSINDIAHUB</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TextLocal</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/times-mobile"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Times Mobile</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/twilio"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-provider-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Provider Operations</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/support-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Support Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zendesk</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/social"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-bsp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gupshup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gupshup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/haptik"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Haptik</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kaleyra"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Kaleyra</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/infobip"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Infobip</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-automation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Workflow Automation Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Automation Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zapier</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CleverTap for Startups</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/plans-and-programs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plans and Programs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/billing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Billing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" 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class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap for Startups: Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/features-add-ons"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Features and Add-ons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/account-and-data-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Account and Data Management</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">FAQ</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a 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(ATT)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/compliance-certifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Compliance & Certifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/message-archiving"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Message Archiving</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/gdpr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">General Data Protection Regulation (GDPR)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-personal-information"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Personal Information</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/account-2fa"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Two-Factor Authentication (2FA)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-whitelisting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Whitelisting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/single-sign-on-sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign On (SSO)</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Resources</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/platform-considerations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Considerations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/support-ticket"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Ticket</span></span></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Segments</h1><div class="excerpt"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>Understand what are CleverTap Segments and how it works.</p></div></div></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/segments"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="overview"></div><div class="heading-text"><div id="section-overview" class="heading-anchor_backwardsCompatibility"></div>Overview</div><a aria-label="Skip link to Overview" class="heading-anchor-icon fa fa-anchor" href="#overview"></a></h1> <p>A segment in CleverTap is a group of users that share the same characteristics such as actions performed, actions not performed, or user profile properties based on the defined criteria. For example, a segment can be users who launched the app for the first time in the past 30 days. A more complex segment could be users who live in New York, were acquired via a Facebook campaign in April, transacted three or more times in May and June, and have not transacted in the past two weeks.</p> <p>The <em>Segments</em> page lets you create segments, perform different operations on the segments, and view segment trends over time to understand how a segment behaves in response to your marketing initiatives. The entire CleverTap dashboard can be filtered by any segment you create, including any of our analytics features.</p> <figure><span aria-label="Segment List" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Segment List" loading="lazy" src="https://files.readme.io/5a2d5bd-Segment_List_Page.gif" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>View List of Created Segments</p></figcaption></figure> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left"><p>Field</p></th><th style="text-align:left"><p>Description</p></th></tr></thead><tbody><tr><td style="text-align:left"><p>Segment details</p></td><td style="text-align:left"><p>Displays the details like segment name, ID, and email ID of the user who created the segment.</p></td></tr><tr><td style="text-align:left"><p>Type</p></td><td style="text-align:left">Displays the type of segment. The following are the options available:<br/><br/><li>Past Behavior Segment</li><li>Live User Segment</li><li>Custom List Segment</li><li>Partner Segment (where Partner Name can be Amplitude, Mixpanel)</li></td></tr><tr><td style="text-align:left"><p>Created on</p></td><td style="text-align:left"><p>Displays the date on which the segment was created.</p></td></tr><tr><td style="text-align:left"><p>Updated on</p></td><td style="text-align:left"><p>Displays the date on which the segment was last updated.</p></td></tr><tr><td style="text-align:left"><p>Updated by</p></td><td style="text-align:left"><p>Displays the email ID of the user who last updated the segment.</p></td></tr><tr><td style="text-align:left"><p>Goals</p></td><td style="text-align:left"><p>Displays the number of goals that are running on the segment.</p></td></tr><tr><td style="text-align:left"><p>IBS Goals</p></td><td style="text-align:left"><p>Displays the number of goals running with Intent-Based Segment.</p></td></tr><tr><td style="text-align:left"><p>Engagement</p></td><td style="text-align:left"><ul><li>Displays the number of active and scheduled customer engagements such as campaigns and journeys that use the segment within <a href="/docs/segments#include-and-exclude-segments" target="" title="" class="doc-link" data-sidebar="segments#include-and-exclude-segments">include/exclude</a> filters.</li><li>On clicking the number, it displays the list of campaigns and journeys where the segment is being used. You can also click on a particular campaign/journey from this list to view the campaign details.</li></ul></td></tr><tr><td style="text-align:left"><p>Dependent Segments</p></td><td style="text-align:left"><ul><li>Displays the number of other segments that include or exclude the selected segment.</li><li>On clicking the number, it displays the list of segments that include/exclude the selected segment. You can also click on a particular segment from this list to view the segment details.</li></ul></td></tr></tbody></table></div></div> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="system-user-segments"></div><div class="heading-text"><div id="section-system-user-segments" class="heading-anchor_backwardsCompatibility"></div>System User Segments</div><a aria-label="Skip link to System User Segments" class="heading-anchor-icon fa fa-anchor" href="#system-user-segments"></a></h1> <p>Before creating any segment on the CleverTap dashboard, there are default system segments already present on the dashboard. The following are the system-defined user segments that are available for your use: </p> <ul> <li><strong>All Users</strong>: This user segment contains all the users added to your project.</li> <li><strong>Test Users</strong>: The Test User segment is a default user segment in CleverTap that businesses can use to test their campaigns, journeys, and product experiences before sending them to actual users. This segment allows businesses to experiment with new features, messaging, and campaigns in a safe and controlled environment. Using Test Users helps businesses measure the effectiveness of their ideas before rolling them out to a larger audience. Test Users can be manually created from the CleverTap dashboard or imported through a CSV file and segmented based on various criteria. For more information, refer to <a href="/docs/user-profiles#mark-a-user-profile-as-a-test-profile" target="" title="" class="doc-link" data-sidebar="user-profiles#mark-a-user-profile-as-a-test-profile">Mark a User Profile as a Test Profile</a>.</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="types-of-segments"></div><div class="heading-text"><div id="section-types-of-segments" class="heading-anchor_backwardsCompatibility"></div>Types of Segments</div><a aria-label="Skip link to Types of Segments" class="heading-anchor-icon fa fa-anchor" href="#types-of-segments"></a></h1> <p>There are three types of segments in CleverTap, which are explained in the following sections:</p> <ul> <li><a href="/docs/segments#past-behavior-segments" target="" title="" class="doc-link" data-sidebar="segments#past-behavior-segments">Past Behavior Segments</a></li> <li><a href="/docs/segments#live-user-segments" target="" title="" class="doc-link" data-sidebar="segments#live-user-segments">Live User Segments</a></li> <li><a href="/docs/segments#custom-list-segments" target="" title="" class="doc-link" data-sidebar="segments#custom-list-segments">Custom List Segments</a></li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="past-behavior-segments"></div><div class="heading-text"><div id="section-past-behavior-segments" class="heading-anchor_backwardsCompatibility"></div>Past Behavior Segments</div><a aria-label="Skip link to Past Behavior Segments" class="heading-anchor-icon fa fa-anchor" href="#past-behavior-segments"></a></h2> <p>Past behavior segments include users grouped by their actions in the past. You can group users based on a single activity or do complex combinations of actions, inactions, and user properties.</p> <p>For example, you can create a segment of users from California, who are females, launched the application in the last 30 days, and have not purchased anything from the app.</p> <p>Past behavior segments can be based on:</p> <ul> <li><strong>Actions</strong>: Add users to a segment if they have performed an event. For example, users who added a product to the cart in the past 30 days.</li> <li><strong>Inaction</strong>: Add users to a segment if they have performed an event but did not perform another event within a certain time. For example, users who added a product to the cart but did not purchase in the last 30 days.</li> <li><strong>Actions with user properties</strong>: Add users to a segment if they did or did not perform an event and have a common user property. For example, platinum-level users who added a product to the cart but did not purchase in the last 30 days.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="live-user-segments"></div><div class="heading-text"><div id="section-live-user-segments" class="heading-anchor_backwardsCompatibility"></div>Live User Segments</div><a aria-label="Skip link to Live User Segments" class="heading-anchor-icon fa fa-anchor" href="#live-user-segments"></a></h2> <p>While past behavior segments let you evaluate users based on historic criteria, live user segments let you track what is happening in your app right now. When you define a set of behaviors of interest, CleverTap monitors for these behaviors as they happen in your app and immediately adds a user to a segment the moment their behavior matches your action criteria. You can create live user segments for the following:</p> <ul> <li><strong>Single action</strong>: Add users to a segment as soon as they perform an event. For example, users who booked a movie ticket from your app.</li> <li><strong>Inaction within time</strong>: Add users to a segment when they perform a particular event but did not perform another event within a certain time. For example, users who have added a product to the cart but did not purchase it within 10 minutes of adding the product to the cart.</li> <li><strong>On a date/time</strong>: Add users to a segment based on date and time property value. For example, users who have an appointment five days from the current date.</li> <li><strong>Page visit</strong>: Add users to a segment as soon as they visit a specific URL on your website. For example, users who have visited the Resources page of your website.</li> <li><strong>Referrer entry</strong>: Add users to a segment based on a referring website or campaign. For example, users who have visited your website via a specific external referrer URL.</li> <li><strong>Page count</strong>: Add users to a segment based on the number of pages visited by them. For example, users who have visited five web pages on your website.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="custom-list-segments"></div><div class="heading-text"><div id="section-custom-list-segments" class="heading-anchor_backwardsCompatibility"></div>Custom List Segments</div><a aria-label="Skip link to Custom List Segments" class="heading-anchor-icon fa fa-anchor" href="#custom-list-segments"></a></h2> <p>A custom list segment is a list of users from any source, including third-party tools or internal databases. You can deliver personalized messages to these users based on their past or real-time behavior in the app. For more information, refer to <a href="/docs/custom-list-segments" target="" title="" class="doc-link" data-sidebar="custom-list-segments">Custom List Segment</a>.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-segments"></div><div class="heading-text"><div id="section-create-segments" class="heading-anchor_backwardsCompatibility"></div>Create Segments</div><a aria-label="Skip link to Create Segments" class="heading-anchor-icon fa fa-anchor" href="#create-segments"></a></h1> <p>The steps vary based on the type of segment you want to create.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-past-behavior-segments"></div><div class="heading-text"><div id="section-create-past-behavior-segments" class="heading-anchor_backwardsCompatibility"></div>Create Past Behavior Segments</div><a aria-label="Skip link to Create Past Behavior Segments" class="heading-anchor-icon fa fa-anchor" href="#create-past-behavior-segments"></a></h2> <p>In this example, we can create an action-based segment where users will qualify if they have applied for a payment offer at least one time in the past 30 days.</p> <p>To create a past behavior segment, perform the following steps:</p> <ol> <li>Navigate to <em>Segments</em> &gt; <em>Segments</em> from the dashboard.</li> <li>Click <strong>+Segment</strong>.</li> </ol> <figure><span aria-label="Create a New Segment" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Create a New Segment" loading="lazy" src="https://files.readme.io/b89f6b6-Create_Segments.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Create a New Segment</p></figcaption></figure> <ol start="3"> <li>Select the box <em>Actions</em> underneath <em>Past behavior segments</em> from the main segment creation page.</li> </ol> <figure><span aria-label="Past Behavior Segments" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Past Behavior Segments" loading="lazy" src="https://files.readme.io/e12f3df-Past_Behavior_Segments.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Past Behavior Segments</p></figcaption></figure> <ol start="4"> <li>Define the segment rule as shown below on the segment query page.</li> </ol> <figure><span aria-label="1228" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1228" loading="lazy" src="https://files.readme.io/6f6d353-Segments_PSB_Create_New.png" title="Set Up Segment Options to Create a Past Behavior Segment" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Past Behavior Segment</p></figcaption></figure> <ol start="5"> <li>Click <strong>Save segment</strong> and name the segment.</li> </ol> <p>You can now view your new segment on the <em>Segment List</em> page.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-live-user-segments"></div><div class="heading-text"><div id="section-create-live-user-segments" class="heading-anchor_backwardsCompatibility"></div>Create Live User Segments</div><a aria-label="Skip link to Create Live User Segments" class="heading-anchor-icon fa fa-anchor" href="#create-live-user-segments"></a></h2> <p>In this example, we can create an <em>Inaction within time</em> segment for which users will qualify in real-time as soon as they add a product to their cart but do not purchase the product within 10 minutes.</p> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Golden Window for Mobile Transactions</p></h2><p>The golden window within which most users transact on our iOS and Android app platforms is within 10 minutes.</p></blockquote> <p>To create a live segment with CleverTap, perform the following steps:</p> <ol> <li>From the dashboard, navigate to <em>Segments</em> &gt; <em>Segments</em>.</li> <li>Click <strong>+ Segment</strong>.</li> <li>Under <em>Live user segments</em>, select the <em>Inaction within time</em> box.</li> </ol> <figure><span aria-label="Create Live User Segment" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Create Live User Segment" loading="lazy" src="https://files.readme.io/21b8b4d-Inaction_Within_Time_Segment.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Live User Segments</p></figcaption></figure> <ol start="4"> <li>Select the appropriate properties for your live user segment. </li> </ol> <p>You may choose to select the <em>Filter on past user behavior and common properties</em> checkbox to apply past action, inaction, or common user property filters.</p> <figure><span aria-label="1403" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1403" loading="lazy" src="https://files.readme.io/033db1c-2_set_up_Live_user_segment_-_Inaction_within_time.png" title="Set Up Segment Options and Click Save Segment" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Live User Segment</p></figcaption></figure> <ol start="5"> <li>Click <strong>Save segment</strong> and name the segment.</li> </ol> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Segment Naming Best Practices</p></h2><p>Convey the core meaning of the segment while keeping the name brief.</p></blockquote> <p>You can now see your new segment in the main section as <em>Added to cart but no charge within 10 minutes</em>.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="view-segment-details"></div><div class="heading-text"><div id="section-view-segment-details" class="heading-anchor_backwardsCompatibility"></div>View Segment Details</div><a aria-label="Skip link to View Segment Details" class="heading-anchor-icon fa fa-anchor" href="#view-segment-details"></a></h1> <p>To view segment details, navigate to <em>Segments</em> &gt; <em>Segments</em>, search for the segment you are looking for and then click on it. On clicking, segment details are displayed. At the top of the page, you can click <em>View segment definition</em> to understand more about the underlying query.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="past-behavior-segment-details"></div><div class="heading-text"><div id="section-past-behavior-segment-details" class="heading-anchor_backwardsCompatibility"></div>Past Behavior Segment Details</div><a aria-label="Skip link to Past Behavior Segment Details" class="heading-anchor-icon fa fa-anchor" href="#past-behavior-segment-details"></a></h2> <p>The top portion of the past behavior user segment report consists of a way to first view the segment definition to understand its underlying query. There are graphs on the left-hand side showing the plot of the number of users who qualified for the segment going forward from the first complete day post-segment creation. The list on the right-hand side shows the sample list of users who qualified for the segment on this day.</p> <figure><span aria-label="1204" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1204" loading="lazy" src="https://files.readme.io/1225063-report.png" title="View Segment Trend Report" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Trend</p></figcaption></figure> <p>The past behavior segment statistics are computed daily. However, when these segments are used in campaigns, the users who qualify for these segments are computed in real time. This ensures that users meeting the segment criteria during campaign execution reflect the most recent user activity data.</p> <p>The lower portion of the past behavior segment report consists of reachability percentages for these users within each messaging channel. The lower-most part of the report shows you how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</p> <figure><span aria-label="1206" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1206" loading="lazy" src="https://files.readme.io/8f416de-lower_report.png" title="View Segment Size and Reachability Report" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="live-user-segment-details"></div><div class="heading-text"><div id="section-live-user-segment-details" class="heading-anchor_backwardsCompatibility"></div>Live User Segment Details</div><a aria-label="Skip link to Live User Segment Details" class="heading-anchor-icon fa fa-anchor" href="#live-user-segment-details"></a></h2> <p>To view a live user segment report, perform the following steps:</p> <ol> <li>From the dashboard, navigate to <em>Segments</em> &gt; <em>Segments</em>.</li> <li>Search for the segment you are looking for, then click on it. </li> </ol> <p>At the top of the report, you can click <em>View segment definition</em> to understand more about the underlying query. </p> <p>The two graphs describe the following:</p> <ul> <li>The left-hand side shows the plot of the number of users who qualified for the segment going forward from the first complete day after creating the segment.</li> <li>The right-hand side shows the real-time rate at which users are qualifying for the segment vs. all user activity on your app/website. </li> </ul> <figure><span aria-label="1272" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1272" loading="lazy" src="https://files.readme.io/821380f-4a_top_report.png" title="View Live User Segment Reports" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Reports</p></figcaption></figure> <ul> <li>The lower portion of the live user segment report consists of a list of sample users trickling into your segment in real time on the right-hand side. It also shows the reachability percentages for these users within each messaging channel on the left-hand side.</li> </ul> <figure><span aria-label="1269" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1269" loading="lazy" src="https://files.readme.io/25d5194-4b_middle_report.png" title="View Segment Size and Reachability" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure> <ul> <li>The lower-most part of the report shows how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</li> </ul> <figure><span aria-label="1266" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1266" loading="lazy" src="https://files.readme.io/44308a1-4c_bottom_report.png" title="View Sample Users for an Event" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Sample Users</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="export-users-in-a-segment"></div><div class="heading-text"><div id="section-export-users-in-a-segment" class="heading-anchor_backwardsCompatibility"></div>Export Users in a Segment</div><a aria-label="Skip link to Export Users in a Segment" class="heading-anchor-icon fa fa-anchor" href="#export-users-in-a-segment"></a></h1> <p>CleverTap allows you to export the users from any segment in the CSV format. To do so:</p> <ol> <li>From the <em>Segments</em> page, select the segment from which you may want to export the users. You can also filter out the segments using the <em>Type</em> and <em>Goals</em> filters. The page opens where all the segment details are displayed.</li> <li>Scroll down and navigate to the <em>Sample users</em> section and click <strong>Download</strong>.</li> </ol> <figure><span aria-label="Download Sample Users" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Download Sample Users" loading="lazy" src="https://files.readme.io/00397d4-small-Download_All_Users.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Download Sample Users</p></figcaption></figure> <ol start="3"> <li>Select the fields you want to export and click <strong>Proceed</strong>.</li> </ol> <figure><span aria-label="Select the User Details" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Select the User Details" loading="lazy" src="https://files.readme.io/4cab592-small-Include_the_Required_Fields_and_Click_Proceed.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Select the User Details</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Mismatch in Segment Size and Number of Users Exported to CSV File</p></h2><p>The number of users displayed under the <em>Segment size and reachability</em> section may vary from the number of users exported to the CSV file. This variation is due to the inclusion of blacklisted users under the <em>Segment size and reachability</em> section.</p></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="view-analytics-filtered-by-segment"></div><div class="heading-text"><div id="section-view-analytics-filtered-by-segment" class="heading-anchor_backwardsCompatibility"></div>View Analytics Filtered by Segment</div><a aria-label="Skip link to View Analytics Filtered by Segment" class="heading-anchor-icon fa fa-anchor" href="#view-analytics-filtered-by-segment"></a></h1> <p>Under the <em>Do more with this segment section,</em> you have the option to view an analytics report. This is for the chosen segment alone and not your entire user base. </p> <p>Real-time dashboard views such as the <em>Today</em> dashboard only enable filtering by live user segments. Analytics based on past behavior such as mobile app, revenue, funnels, cohorts, trends, and events will only enable filtering their stats by past behavior segments.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-campaigns-for-a-chosen-segment"></div><div class="heading-text"><div id="section-create-campaigns-for-a-chosen-segment" class="heading-anchor_backwardsCompatibility"></div>Create Campaigns for a Chosen Segment</div><a aria-label="Skip link to Create Campaigns for a Chosen Segment" class="heading-anchor-icon fa fa-anchor" href="#create-campaigns-for-a-chosen-segment"></a></h1> <p>Under the <em>Do more with this segment</em> section, under <em>Engage</em>, you have the option to create a campaign to message a specific segment.</p> <p>This immediately takes you to the messaging channel with your segment criteria pre-populated in the target.</p> <figure><span aria-label="617" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="617" loading="lazy" src="https://files.readme.io/3c7905e-Segments_Do_More_Campaign.png" title="Click Campaign from the Do More with this Segment option" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Campaign from the Segment</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="include-and-exclude-segments"></div><div class="heading-text"><div id="section-include-and-exclude-segments" class="heading-anchor_backwardsCompatibility"></div>Include and Exclude Segments</div><a aria-label="Skip link to Include and Exclude Segments" class="heading-anchor-icon fa fa-anchor" href="#include-and-exclude-segments"></a></h1> <p>You can simplify complex queries by including or excluding the existing user segments. Create segments with complex conditions once and then reuse them in different scenarios. </p> <p>You can create powerful segmentation that is valid for a variety of scenarios. </p> <figure><span aria-label="715" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="715" loading="lazy" src="https://files.readme.io/30d054b-0fd3c96-Find_people_include_exclude_segments.png" title="Create Segments with Complex Conditions" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Include and Exclude Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="exclude-segments"></div><div class="heading-text"><div id="section-exclude-segments" class="heading-anchor_backwardsCompatibility"></div>Exclude Segments</div><a aria-label="Skip link to Exclude Segments" class="heading-anchor-icon fa fa-anchor" href="#exclude-segments"></a></h2> <p>There may be instances when you want to exclude some users based on specific criteria. </p> <p>For example, you want to offer discounts to all the users who have expressed interest by adding the product to the cart in the past 30 days; however, you want to save your engagement dollars by excluding the power users.<br/> The parameters for these power users can be the following:</p> <ul> <li>Users who have charged three times in the past three months, and </li> <li>Users who have launched the app 15 times in the past month, and</li> <li>Users who rated a product 10 times in the past year</li> </ul> <p>Now, you can create a segment with these criteria called <em>Power Users</em> and use it every time rather than creating a complex query each time. You can save all these parameters in a segment called <em>Power Users</em> and exclude them from the discount message. </p> <p>The following is a campaign query for an e-commerce app that excludes the <em>Power Users</em> segment.</p> <figure><span aria-label="1050" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1050" loading="lazy" src="https://files.readme.io/2fb7f6a-exclude_segments_campaign.png" title="Set Up the Options to Exclude a Segment from Campaign" align="center" class="border" width="100%" caption="" height="auto"/></span></span><figcaption><p>Exclude Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="include-segments"></div><div class="heading-text"><div id="section-include-segments" class="heading-anchor_backwardsCompatibility"></div>Include Segments</div><a aria-label="Skip link to Include Segments" class="heading-anchor-icon fa fa-anchor" href="#include-segments"></a></h2> <p>There may be instances when you want to include some users based on specific criteria. </p> <p>Consider the example of a ride-hailing app. You want to nudge your users to enroll for a monthly pass as soon as they open the app. The parameters for these users can be the following:</p> <ul> <li>The users must be power users, and</li> <li>The users have booked more than five rides in a month, and</li> <li>They belong to select cities in the country</li> </ul> <p>Now, you can create a segment with these criteria called <em>Power Users</em> and using it repeatedly rather than creating a complex query each time. </p> <p>The following is a campaign query for a ride-hailing app that includes the <em>Power Users</em> segment.</p> <figure><span aria-label="1067" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1067" loading="lazy" src="https://files.readme.io/f9f341a-include_segments_campaign.png" title="Set Up the Options to Include a Segment from Campaign" align="center" class="border" width="100%" caption="" height="auto"/></span></span><figcaption><p>Include Segment</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Include and Exclude Segments</p></h2><ul> <li>You can include and exclude segments in the same query. It is considered as an <em>AND</em> condition between the Included and the Excluded segments. <ul> <li>The include and exclude segments are currently unavailable for bulletins and A/B Testing.</li> <li>The segments available for including or excluding users can only be of the type <a href="/docs/segments#section-past-behavior-segments" target="" title="" class="doc-link" data-sidebar="segments#section-past-behavior-segments">PBS</a> segment.</li> </ul> </li> </ul></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="additional-and-by-behavior-filters"></div><div class="heading-text"><div id="section-additional-and-by-behavior-filters" class="heading-anchor_backwardsCompatibility"></div>Additional AND By Behavior Filters</div><a aria-label="Skip link to Additional AND By Behavior Filters" class="heading-anchor-icon fa fa-anchor" href="#additional-and-by-behavior-filters"></a></h1> <p><em>AND By behavior</em> filters provide customers the ability to segment users based on the count, average, or total sum of a property value.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="count"></div><div class="heading-text"><div id="section-count" class="heading-anchor_backwardsCompatibility"></div>Count</div><a aria-label="Skip link to Count" class="heading-anchor-icon fa fa-anchor" href="#count"></a></h3> <p>The count filter allows customers to filter users by event count. The query finds all users who performed a <em>Charged</em> event greater than 5 times in the past 30 days. </p> <figure><span aria-label="1192" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1192" loading="lazy" src="https://files.readme.io/0678593-2020-11-24_17-51-01_Count.png" title="Select Count to Filter Users by Count" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Count Filter</p></figcaption></figure> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="average-of-property-filter"></div><div class="heading-text"><div id="section-average-of-property-filter" class="heading-anchor_backwardsCompatibility"></div>Average of Property Filter</div><a aria-label="Skip link to Average of Property Filter" class="heading-anchor-icon fa fa-anchor" href="#average-of-property-filter"></a></h3> <p>The <em>Average of property</em> filter allows customers to filter users by the average of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the average <em>Revenue</em> event property per event is greater than $10. </p> <p>The <em>Average of property</em> filter allows averaging the value of the selected event property. For example, you can find out the average revenue earned from all users who performed purchases worth $10 or less. Let us assume that 5 users charged for each for $3, $5, $7, $2, and $8. The average value of all the purchases lower than $10 is ($ 3+ 5 +7+2+8)/5 events = 25/5= $5 per event. </p> <p>Let us assume that the value for 2 charged events is missing. The charged event values received are $3, $5, and $7. The value of the missing events will be considered as 0. The average of property is now ($3 + 5 +7 +0 +0)/5 events = 15/5 =$3 per event. </p> <p>If you want to exclude all the events that do not have event properties, you can select the property that exists a condition in the <em>Filter by</em> section.</p> <figure><span aria-label="1192" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1192" loading="lazy" src="https://files.readme.io/09c3239-2020-11-24_17-52-22_Average_of_property.png" title="Select Average of Property Filter" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Average of Property Filter</p></figcaption></figure> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="total-sum-of-property"></div><div class="heading-text"><div id="section-total-sum-of-property" class="heading-anchor_backwardsCompatibility"></div>Total Sum of Property</div><a aria-label="Skip link to Total Sum of Property" class="heading-anchor-icon fa fa-anchor" href="#total-sum-of-property"></a></h3> <p>The <em>Total sum of property</em> filter allows customers to filter users by the sum of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the <em>Revenue</em> event property is greater than $10.</p> <figure><span aria-label="1194" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1194" loading="lazy" src="https://files.readme.io/d973ab4-2020-11-24_17-53-50_Total_sum_of_property.png" title="Select Total Sum of Property Filter" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Total Sum of Property Filter</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Include Users Who Did Not Do the Event</p></h2><p>If the query is to find people who performed the charged event fewer than five times, by default, the users who have not performed the charged event are not included in the result set. Only the users who did the charged event but did it fewer than five times are included; however, if the checkbox for <em>Include users who didn’t do the event</em> is selected, those users are also included in the result set. The same is true for sum and average.</p></blockquote> <figure><span aria-label="1187" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1187" loading="lazy" src="https://files.readme.io/db44a26-2020-11-24_17-56-46_Checkbox_message.png" title="Select the Checkmark to Include Users Who Did Not Do an Event" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Include Users Who Did Not Do an Event</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="segment-operations"></div><div class="heading-text"><div id="section-segment-operations" class="heading-anchor_backwardsCompatibility"></div>Segment Operations</div><a aria-label="Skip link to Segment Operations" class="heading-anchor-icon fa fa-anchor" href="#segment-operations"></a></h1> <p>You can perform different actions on the segments from the <em>Segments</em> page. Each of them is explained in the sections to follow</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="search-segment"></div><div class="heading-text"><div id="section-search-segment" class="heading-anchor_backwardsCompatibility"></div>Search Segment</div><a aria-label="Skip link to Search Segment" class="heading-anchor-icon fa fa-anchor" href="#search-segment"></a></h2> <p>You can search segments by their Name or ID from the <em>Segments</em> page.</p> <figure><span aria-label="2396" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2396" loading="lazy" src="https://files.readme.io/1251882-Search_Segment.png" title="Search Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Search a Segment</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="copy-segment-name-and-id"></div><div class="heading-text"><div id="section-copy-segment-name-and-id" class="heading-anchor_backwardsCompatibility"></div>Copy Segment Name and ID</div><a aria-label="Skip link to Copy Segment Name and ID" class="heading-anchor-icon fa fa-anchor" href="#copy-segment-name-and-id"></a></h2> <p>To copy segment name and ID:</p> <ol> <li>From <em>Segments</em> page, hover on the <em>name</em> or <em>ID</em> of the required segment.</li> <li>Click the <span aria-label="Copy" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Copy" loading="lazy" src="https://files.readme.io/0e1c106-Copy_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon against the respective segment.</li> </ol> <figure><span aria-label="2402" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2402" loading="lazy" src="https://files.readme.io/0455ea5-Copy_Segment_name_and_ID_.png" title="Copy Segment name and ID .png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Copy a Segment Name and ID</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="engage-with-segment"></div><div class="heading-text"><div id="section-engage-with-segment" class="heading-anchor_backwardsCompatibility"></div>Engage with Segment</div><a aria-label="Skip link to Engage with Segment" class="heading-anchor-icon fa fa-anchor" href="#engage-with-segment"></a></h2> <p>To engage with a segment directly from the <em>Segments</em> page:</p> <ol> <li>Click <span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Engage</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/e73666c-Engage_from_Segments_page.png" title="Engage from Segments page.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Engage with a Segment</p></figcaption></figure> <p> On clicking, <em>Messaging Channels</em> popup displays.</p> <ol start="2"> <li>Select the <em>Messaging Channel</em>. </li> </ol> <figure><span aria-label="2376" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2376" loading="lazy" src="https://files.readme.io/6d679c6-Messaging_Channels_popup.png" title="Messaging Channels popup.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Select a Messaging Channel</p></figcaption></figure> <p>On selecting the channel, you are navigated to the messaging channel with your segment criteria pre-populated under the <em>Who</em> section of the <em>New Campaign</em> page.</p> <figure><span aria-label="2752" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2752" loading="lazy" src="https://files.readme.io/4ebf6d1-Who_section_prepopulated.png" title="Who section prepopulated.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Campaign</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="clone-a-segment"></div><div class="heading-text"><div id="section-clone-a-segment" class="heading-anchor_backwardsCompatibility"></div>Clone a Segment</div><a aria-label="Skip link to Clone a Segment" class="heading-anchor-icon fa fa-anchor" href="#clone-a-segment"></a></h2> <p>This operation helps to create a new segment from an already existing segment with minor or no modifications to the qualification criteria of the segment. To clone a segment directly from the <em>Segments</em> page:</p> <ol> <li>Click the <span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Clone</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/d3fba76-Clone_Segment.png" title="Clone Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Clone a Segment</p></figcaption></figure> <p> On clicking, the <em>Create New</em> page opens with prepopulated qualification criteria.</p> <ol start="2"> <li>Make the necessary modifications to the qualification criteria, if required.</li> <li>Click <strong>Save segment</strong>.</li> <li>Enter the <em>Segment name</em> and click <strong>Save</strong>.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="delete"></div><div class="heading-text"><div id="section-delete" class="heading-anchor_backwardsCompatibility"></div>Delete</div><a aria-label="Skip link to Delete" class="heading-anchor-icon fa fa-anchor" href="#delete"></a></h2> <p>There may be times when you may need to delete unused segments. To delete the unused segments:</p> <ol> <li>Click<span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Delete</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/c9ab0c2-Delete_Segment.png" title="Delete Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Delete a Segment</p></figcaption></figure> <p>On clicking, the <em>Delete Segment?</em> popup is displayed on the right side of the screen.</p> <ol start="2"> <li>Click <strong>Delete</strong> to confirm your action.</li> </ol> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>If your account&#x27;s total number of segments exceeds 1000, you can view up to 500 segments on a single page and delete a maximum of 500 segments at a time. If the number of segments is less than 1000, you can view up to 50 segments on a single page and delete a maximum of 50 segments at a time.</p></blockquote> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sort"></div><div class="heading-text"><div id="section-sort" class="heading-anchor_backwardsCompatibility"></div>Sort</div><a aria-label="Skip link to Sort" class="heading-anchor-icon fa fa-anchor" href="#sort"></a></h2> <p>You can sort segments based on the following columns under <em>Segments</em> page by clicking the arrows against the respective columns :</p> <ul> <li>Segment details</li> <li>Created on</li> <li>Updated On</li> <li>Engagement</li> <li>Dependent Segments</li> </ul> <figure><span aria-label="1188" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1188" loading="lazy" src="https://files.readme.io/ab3b2c8-Sort_Segments.gif" title="Sort Segments.gif" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Sort Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="filter-segments"></div><div class="heading-text"><div id="section-filter-segments" class="heading-anchor_backwardsCompatibility"></div>Filter Segments</div><a aria-label="Skip link to Filter Segments" class="heading-anchor-icon fa fa-anchor" href="#filter-segments"></a></h2> <p>You can filter out segments based on the following fields by clicking the <span aria-label="Filter" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Filter" loading="lazy" src="https://files.readme.io/9cb6680-Filter_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon:</p> <ul> <li>Type: Indicates the type of segment. </li> <li>Goals. Indicates the goals running on the segment.</li> <li>Created by: Indicates the name of the user who created the segment.</li> <li>Updated by: Indicates the name of the user who last updated the segment.</li> </ul> <figure><span aria-label="1196" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1196" loading="lazy" src="https://files.readme.io/2382971-Filter_Segments.gif" title="Filter Segments.gif" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Filter Segments</p></figcaption></figure> <p>You can also filter segments based on the date on which the segments were created. To do so, select the date range, available at the top, for which you want to view the segment.</p> <figure><span aria-label="2398" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2398" loading="lazy" src="https://files.readme.io/6a92678-Filter_Segments_by_creation_date.png" title="Filter Segments by creation date.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Filter Segments by Date</p></figcaption></figure>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="overview"></div><div class="heading-text"><div id="section-overview" class="heading-anchor_backwardsCompatibility"></div>Overview</div><a aria-label="Skip link to Overview" class="heading-anchor-icon fa fa-anchor" href="#overview"></a></h1> <p>A segment in CleverTap is a group of users that share the same characteristics such as actions performed, actions not performed, or user profile properties based on the defined criteria. For example, a segment can be users who launched the app for the first time in the past 30 days. A more complex segment could be users who live in New York, were acquired via a Facebook campaign in April, transacted three or more times in May and June, and have not transacted in the past two weeks.</p> <p>The <em>Segments</em> page lets you create segments, perform different operations on the segments, and view segment trends over time to understand how a segment behaves in response to your marketing initiatives. The entire CleverTap dashboard can be filtered by any segment you create, including any of our analytics features.</p> <figure><span aria-label="Segment List" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Segment List" loading="lazy" src="https://files.readme.io/5a2d5bd-Segment_List_Page.gif" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>View List of Created Segments</p></figcaption></figure> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left"><p>Field</p></th><th style="text-align:left"><p>Description</p></th></tr></thead><tbody><tr><td style="text-align:left"><p>Segment details</p></td><td style="text-align:left"><p>Displays the details like segment name, ID, and email ID of the user who created the segment.</p></td></tr><tr><td style="text-align:left"><p>Type</p></td><td style="text-align:left">Displays the type of segment. The following are the options available:<br/><br/><li>Past Behavior Segment</li><li>Live User Segment</li><li>Custom List Segment</li><li>Partner Segment (where Partner Name can be Amplitude, Mixpanel)</li></td></tr><tr><td style="text-align:left"><p>Created on</p></td><td style="text-align:left"><p>Displays the date on which the segment was created.</p></td></tr><tr><td style="text-align:left"><p>Updated on</p></td><td style="text-align:left"><p>Displays the date on which the segment was last updated.</p></td></tr><tr><td style="text-align:left"><p>Updated by</p></td><td style="text-align:left"><p>Displays the email ID of the user who last updated the segment.</p></td></tr><tr><td style="text-align:left"><p>Goals</p></td><td style="text-align:left"><p>Displays the number of goals that are running on the segment.</p></td></tr><tr><td style="text-align:left"><p>IBS Goals</p></td><td style="text-align:left"><p>Displays the number of goals running with Intent-Based Segment.</p></td></tr><tr><td style="text-align:left"><p>Engagement</p></td><td style="text-align:left"><ul><li>Displays the number of active and scheduled customer engagements such as campaigns and journeys that use the segment within <a target="_self" href="/docs/segments#include-and-exclude-segments">include/exclude</a> filters.</li><li>On clicking the number, it displays the list of campaigns and journeys where the segment is being used. You can also click on a particular campaign/journey from this list to view the campaign details.</li></ul></td></tr><tr><td style="text-align:left"><p>Dependent Segments</p></td><td style="text-align:left"><ul><li>Displays the number of other segments that include or exclude the selected segment.</li><li>On clicking the number, it displays the list of segments that include/exclude the selected segment. You can also click on a particular segment from this list to view the segment details.</li></ul></td></tr></tbody></table></div></div> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="system-user-segments"></div><div class="heading-text"><div id="section-system-user-segments" class="heading-anchor_backwardsCompatibility"></div>System User Segments</div><a aria-label="Skip link to System User Segments" class="heading-anchor-icon fa fa-anchor" href="#system-user-segments"></a></h1> <p>Before creating any segment on the CleverTap dashboard, there are default system segments already present on the dashboard. The following are the system-defined user segments that are available for your use: </p> <ul> <li><strong>All Users</strong>: This user segment contains all the users added to your project.</li> <li><strong>Test Users</strong>: The Test User segment is a default user segment in CleverTap that businesses can use to test their campaigns, journeys, and product experiences before sending them to actual users. This segment allows businesses to experiment with new features, messaging, and campaigns in a safe and controlled environment. Using Test Users helps businesses measure the effectiveness of their ideas before rolling them out to a larger audience. Test Users can be manually created from the CleverTap dashboard or imported through a CSV file and segmented based on various criteria. For more information, refer to <a target="_self" href="/docs/user-profiles#mark-a-user-profile-as-a-test-profile">Mark a User Profile as a Test Profile</a>.</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="types-of-segments"></div><div class="heading-text"><div id="section-types-of-segments" class="heading-anchor_backwardsCompatibility"></div>Types of Segments</div><a aria-label="Skip link to Types of Segments" class="heading-anchor-icon fa fa-anchor" href="#types-of-segments"></a></h1> <p>There are three types of segments in CleverTap, which are explained in the following sections:</p> <ul> <li><a target="_self" href="/docs/segments#past-behavior-segments">Past Behavior Segments</a></li> <li><a target="_self" href="/docs/segments#live-user-segments">Live User Segments</a></li> <li><a target="_self" href="/docs/segments#custom-list-segments">Custom List Segments</a></li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="past-behavior-segments"></div><div class="heading-text"><div id="section-past-behavior-segments" class="heading-anchor_backwardsCompatibility"></div>Past Behavior Segments</div><a aria-label="Skip link to Past Behavior Segments" class="heading-anchor-icon fa fa-anchor" href="#past-behavior-segments"></a></h2> <p>Past behavior segments include users grouped by their actions in the past. You can group users based on a single activity or do complex combinations of actions, inactions, and user properties.</p> <p>For example, you can create a segment of users from California, who are females, launched the application in the last 30 days, and have not purchased anything from the app.</p> <p>Past behavior segments can be based on:</p> <ul> <li><strong>Actions</strong>: Add users to a segment if they have performed an event. For example, users who added a product to the cart in the past 30 days.</li> <li><strong>Inaction</strong>: Add users to a segment if they have performed an event but did not perform another event within a certain time. For example, users who added a product to the cart but did not purchase in the last 30 days.</li> <li><strong>Actions with user properties</strong>: Add users to a segment if they did or did not perform an event and have a common user property. For example, platinum-level users who added a product to the cart but did not purchase in the last 30 days.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="live-user-segments"></div><div class="heading-text"><div id="section-live-user-segments" class="heading-anchor_backwardsCompatibility"></div>Live User Segments</div><a aria-label="Skip link to Live User Segments" class="heading-anchor-icon fa fa-anchor" href="#live-user-segments"></a></h2> <p>While past behavior segments let you evaluate users based on historic criteria, live user segments let you track what is happening in your app right now. When you define a set of behaviors of interest, CleverTap monitors for these behaviors as they happen in your app and immediately adds a user to a segment the moment their behavior matches your action criteria. You can create live user segments for the following:</p> <ul> <li><strong>Single action</strong>: Add users to a segment as soon as they perform an event. For example, users who booked a movie ticket from your app.</li> <li><strong>Inaction within time</strong>: Add users to a segment when they perform a particular event but did not perform another event within a certain time. For example, users who have added a product to the cart but did not purchase it within 10 minutes of adding the product to the cart.</li> <li><strong>On a date/time</strong>: Add users to a segment based on date and time property value. For example, users who have an appointment five days from the current date.</li> <li><strong>Page visit</strong>: Add users to a segment as soon as they visit a specific URL on your website. For example, users who have visited the Resources page of your website.</li> <li><strong>Referrer entry</strong>: Add users to a segment based on a referring website or campaign. For example, users who have visited your website via a specific external referrer URL.</li> <li><strong>Page count</strong>: Add users to a segment based on the number of pages visited by them. For example, users who have visited five web pages on your website.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="custom-list-segments"></div><div class="heading-text"><div id="section-custom-list-segments" class="heading-anchor_backwardsCompatibility"></div>Custom List Segments</div><a aria-label="Skip link to Custom List Segments" class="heading-anchor-icon fa fa-anchor" href="#custom-list-segments"></a></h2> <p>A custom list segment is a list of users from any source, including third-party tools or internal databases. You can deliver personalized messages to these users based on their past or real-time behavior in the app. For more information, refer to <a target="_self" href="/docs/custom-list-segments">Custom List Segment</a>.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-segments"></div><div class="heading-text"><div id="section-create-segments" class="heading-anchor_backwardsCompatibility"></div>Create Segments</div><a aria-label="Skip link to Create Segments" class="heading-anchor-icon fa fa-anchor" href="#create-segments"></a></h1> <p>The steps vary based on the type of segment you want to create.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-past-behavior-segments"></div><div class="heading-text"><div id="section-create-past-behavior-segments" class="heading-anchor_backwardsCompatibility"></div>Create Past Behavior Segments</div><a aria-label="Skip link to Create Past Behavior Segments" class="heading-anchor-icon fa fa-anchor" href="#create-past-behavior-segments"></a></h2> <p>In this example, we can create an action-based segment where users will qualify if they have applied for a payment offer at least one time in the past 30 days.</p> <p>To create a past behavior segment, perform the following steps:</p> <ol> <li>Navigate to <em>Segments</em> > <em>Segments</em> from the dashboard.</li> <li>Click <strong>+Segment</strong>.</li> </ol> <figure><span aria-label="Create a New Segment" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Create a New Segment" loading="lazy" src="https://files.readme.io/b89f6b6-Create_Segments.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Create a New Segment</p></figcaption></figure> <ol start="3"> <li>Select the box <em>Actions</em> underneath <em>Past behavior segments</em> from the main segment creation page.</li> </ol> <figure><span aria-label="Past Behavior Segments" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Past Behavior Segments" loading="lazy" src="https://files.readme.io/e12f3df-Past_Behavior_Segments.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Past Behavior Segments</p></figcaption></figure> <ol start="4"> <li>Define the segment rule as shown below on the segment query page.</li> </ol> <figure><span aria-label="1228" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1228" loading="lazy" src="https://files.readme.io/6f6d353-Segments_PSB_Create_New.png" title="Set Up Segment Options to Create a Past Behavior Segment" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Past Behavior Segment</p></figcaption></figure> <ol start="5"> <li>Click <strong>Save segment</strong> and name the segment.</li> </ol> <p>You can now view your new segment on the <em>Segment List</em> page.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-live-user-segments"></div><div class="heading-text"><div id="section-create-live-user-segments" class="heading-anchor_backwardsCompatibility"></div>Create Live User Segments</div><a aria-label="Skip link to Create Live User Segments" class="heading-anchor-icon fa fa-anchor" href="#create-live-user-segments"></a></h2> <p>In this example, we can create an <em>Inaction within time</em> segment for which users will qualify in real-time as soon as they add a product to their cart but do not purchase the product within 10 minutes.</p> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Golden Window for Mobile Transactions</p></h2><p>The golden window within which most users transact on our iOS and Android app platforms is within 10 minutes.</p></blockquote> <p>To create a live segment with CleverTap, perform the following steps:</p> <ol> <li>From the dashboard, navigate to <em>Segments</em> > <em>Segments</em>.</li> <li>Click <strong>+ Segment</strong>.</li> <li>Under <em>Live user segments</em>, select the <em>Inaction within time</em> box.</li> </ol> <figure><span aria-label="Create Live User Segment" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Create Live User Segment" loading="lazy" src="https://files.readme.io/21b8b4d-Inaction_Within_Time_Segment.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Live User Segments</p></figcaption></figure> <ol start="4"> <li>Select the appropriate properties for your live user segment. </li> </ol> <p>You may choose to select the <em>Filter on past user behavior and common properties</em> checkbox to apply past action, inaction, or common user property filters.</p> <figure><span aria-label="1403" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1403" loading="lazy" src="https://files.readme.io/033db1c-2_set_up_Live_user_segment_-_Inaction_within_time.png" title="Set Up Segment Options and Click Save Segment" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Live User Segment</p></figcaption></figure> <ol start="5"> <li>Click <strong>Save segment</strong> and name the segment.</li> </ol> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Segment Naming Best Practices</p></h2><p>Convey the core meaning of the segment while keeping the name brief.</p></blockquote> <p>You can now see your new segment in the main section as <em>Added to cart but no charge within 10 minutes</em>.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="view-segment-details"></div><div class="heading-text"><div id="section-view-segment-details" class="heading-anchor_backwardsCompatibility"></div>View Segment Details</div><a aria-label="Skip link to View Segment Details" class="heading-anchor-icon fa fa-anchor" href="#view-segment-details"></a></h1> <p>To view segment details, navigate to <em>Segments</em> > <em>Segments</em>, search for the segment you are looking for and then click on it. On clicking, segment details are displayed. At the top of the page, you can click <em>View segment definition</em> to understand more about the underlying query.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="past-behavior-segment-details"></div><div class="heading-text"><div id="section-past-behavior-segment-details" class="heading-anchor_backwardsCompatibility"></div>Past Behavior Segment Details</div><a aria-label="Skip link to Past Behavior Segment Details" class="heading-anchor-icon fa fa-anchor" href="#past-behavior-segment-details"></a></h2> <p>The top portion of the past behavior user segment report consists of a way to first view the segment definition to understand its underlying query. There are graphs on the left-hand side showing the plot of the number of users who qualified for the segment going forward from the first complete day post-segment creation. The list on the right-hand side shows the sample list of users who qualified for the segment on this day.</p> <figure><span aria-label="1204" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1204" loading="lazy" src="https://files.readme.io/1225063-report.png" title="View Segment Trend Report" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Trend</p></figcaption></figure> <p>The past behavior segment statistics are computed daily. However, when these segments are used in campaigns, the users who qualify for these segments are computed in real time. This ensures that users meeting the segment criteria during campaign execution reflect the most recent user activity data.</p> <p>The lower portion of the past behavior segment report consists of reachability percentages for these users within each messaging channel. The lower-most part of the report shows you how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</p> <figure><span aria-label="1206" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1206" loading="lazy" src="https://files.readme.io/8f416de-lower_report.png" title="View Segment Size and Reachability Report" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="live-user-segment-details"></div><div class="heading-text"><div id="section-live-user-segment-details" class="heading-anchor_backwardsCompatibility"></div>Live User Segment Details</div><a aria-label="Skip link to Live User Segment Details" class="heading-anchor-icon fa fa-anchor" href="#live-user-segment-details"></a></h2> <p>To view a live user segment report, perform the following steps:</p> <ol> <li>From the dashboard, navigate to <em>Segments</em> > <em>Segments</em>.</li> <li>Search for the segment you are looking for, then click on it. </li> </ol> <p>At the top of the report, you can click <em>View segment definition</em> to understand more about the underlying query. </p> <p>The two graphs describe the following:</p> <ul> <li>The left-hand side shows the plot of the number of users who qualified for the segment going forward from the first complete day after creating the segment.</li> <li>The right-hand side shows the real-time rate at which users are qualifying for the segment vs. all user activity on your app/website. </li> </ul> <figure><span aria-label="1272" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1272" loading="lazy" src="https://files.readme.io/821380f-4a_top_report.png" title="View Live User Segment Reports" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Reports</p></figcaption></figure> <ul> <li>The lower portion of the live user segment report consists of a list of sample users trickling into your segment in real time on the right-hand side. It also shows the reachability percentages for these users within each messaging channel on the left-hand side.</li> </ul> <figure><span aria-label="1269" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1269" loading="lazy" src="https://files.readme.io/25d5194-4b_middle_report.png" title="View Segment Size and Reachability" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure> <ul> <li>The lower-most part of the report shows how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</li> </ul> <figure><span aria-label="1266" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1266" loading="lazy" src="https://files.readme.io/44308a1-4c_bottom_report.png" title="View Sample Users for an Event" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Sample Users</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="export-users-in-a-segment"></div><div class="heading-text"><div id="section-export-users-in-a-segment" class="heading-anchor_backwardsCompatibility"></div>Export Users in a Segment</div><a aria-label="Skip link to Export Users in a Segment" class="heading-anchor-icon fa fa-anchor" href="#export-users-in-a-segment"></a></h1> <p>CleverTap allows you to export the users from any segment in the CSV format. To do so:</p> <ol> <li>From the <em>Segments</em> page, select the segment from which you may want to export the users. You can also filter out the segments using the <em>Type</em> and <em>Goals</em> filters. The page opens where all the segment details are displayed.</li> <li>Scroll down and navigate to the <em>Sample users</em> section and click <strong>Download</strong>.</li> </ol> <figure><span aria-label="Download Sample Users" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Download Sample Users" loading="lazy" src="https://files.readme.io/00397d4-small-Download_All_Users.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Download Sample Users</p></figcaption></figure> <ol start="3"> <li>Select the fields you want to export and click <strong>Proceed</strong>.</li> </ol> <figure><span aria-label="Select the User Details" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Select the User Details" loading="lazy" src="https://files.readme.io/4cab592-small-Include_the_Required_Fields_and_Click_Proceed.png" align="center" class="border" caption="" height="auto" title="" width="auto"/></span></span><figcaption><p>Select the User Details</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Mismatch in Segment Size and Number of Users Exported to CSV File</p></h2><p>The number of users displayed under the <em>Segment size and reachability</em> section may vary from the number of users exported to the CSV file. This variation is due to the inclusion of blacklisted users under the <em>Segment size and reachability</em> section.</p></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="view-analytics-filtered-by-segment"></div><div class="heading-text"><div id="section-view-analytics-filtered-by-segment" class="heading-anchor_backwardsCompatibility"></div>View Analytics Filtered by Segment</div><a aria-label="Skip link to View Analytics Filtered by Segment" class="heading-anchor-icon fa fa-anchor" href="#view-analytics-filtered-by-segment"></a></h1> <p>Under the <em>Do more with this segment section,</em> you have the option to view an analytics report. This is for the chosen segment alone and not your entire user base. </p> <p>Real-time dashboard views such as the <em>Today</em> dashboard only enable filtering by live user segments. Analytics based on past behavior such as mobile app, revenue, funnels, cohorts, trends, and events will only enable filtering their stats by past behavior segments.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="create-campaigns-for-a-chosen-segment"></div><div class="heading-text"><div id="section-create-campaigns-for-a-chosen-segment" class="heading-anchor_backwardsCompatibility"></div>Create Campaigns for a Chosen Segment</div><a aria-label="Skip link to Create Campaigns for a Chosen Segment" class="heading-anchor-icon fa fa-anchor" href="#create-campaigns-for-a-chosen-segment"></a></h1> <p>Under the <em>Do more with this segment</em> section, under <em>Engage</em>, you have the option to create a campaign to message a specific segment.</p> <p>This immediately takes you to the messaging channel with your segment criteria pre-populated in the target.</p> <figure><span aria-label="617" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="617" loading="lazy" src="https://files.readme.io/3c7905e-Segments_Do_More_Campaign.png" title="Click Campaign from the Do More with this Segment option" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Campaign from the Segment</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="include-and-exclude-segments"></div><div class="heading-text"><div id="section-include-and-exclude-segments" class="heading-anchor_backwardsCompatibility"></div>Include and Exclude Segments</div><a aria-label="Skip link to Include and Exclude Segments" class="heading-anchor-icon fa fa-anchor" href="#include-and-exclude-segments"></a></h1> <p>You can simplify complex queries by including or excluding the existing user segments. Create segments with complex conditions once and then reuse them in different scenarios. </p> <p>You can create powerful segmentation that is valid for a variety of scenarios. </p> <figure><span aria-label="715" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="715" loading="lazy" src="https://files.readme.io/30d054b-0fd3c96-Find_people_include_exclude_segments.png" title="Create Segments with Complex Conditions" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Include and Exclude Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="exclude-segments"></div><div class="heading-text"><div id="section-exclude-segments" class="heading-anchor_backwardsCompatibility"></div>Exclude Segments</div><a aria-label="Skip link to Exclude Segments" class="heading-anchor-icon fa fa-anchor" href="#exclude-segments"></a></h2> <p>There may be instances when you want to exclude some users based on specific criteria. </p> <p>For example, you want to offer discounts to all the users who have expressed interest by adding the product to the cart in the past 30 days; however, you want to save your engagement dollars by excluding the power users.<br/> The parameters for these power users can be the following:</p> <ul> <li>Users who have charged three times in the past three months, and </li> <li>Users who have launched the app 15 times in the past month, and</li> <li>Users who rated a product 10 times in the past year</li> </ul> <p>Now, you can create a segment with these criteria called <em>Power Users</em> and use it every time rather than creating a complex query each time. You can save all these parameters in a segment called <em>Power Users</em> and exclude them from the discount message. </p> <p>The following is a campaign query for an e-commerce app that excludes the <em>Power Users</em> segment.</p> <figure><span aria-label="1050" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1050" loading="lazy" src="https://files.readme.io/2fb7f6a-exclude_segments_campaign.png" title="Set Up the Options to Exclude a Segment from Campaign" align="center" class="border" width="100%" caption="" height="auto"/></span></span><figcaption><p>Exclude Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="include-segments"></div><div class="heading-text"><div id="section-include-segments" class="heading-anchor_backwardsCompatibility"></div>Include Segments</div><a aria-label="Skip link to Include Segments" class="heading-anchor-icon fa fa-anchor" href="#include-segments"></a></h2> <p>There may be instances when you want to include some users based on specific criteria. </p> <p>Consider the example of a ride-hailing app. You want to nudge your users to enroll for a monthly pass as soon as they open the app. The parameters for these users can be the following:</p> <ul> <li>The users must be power users, and</li> <li>The users have booked more than five rides in a month, and</li> <li>They belong to select cities in the country</li> </ul> <p>Now, you can create a segment with these criteria called <em>Power Users</em> and using it repeatedly rather than creating a complex query each time. </p> <p>The following is a campaign query for a ride-hailing app that includes the <em>Power Users</em> segment.</p> <figure><span aria-label="1067" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1067" loading="lazy" src="https://files.readme.io/f9f341a-include_segments_campaign.png" title="Set Up the Options to Include a Segment from Campaign" align="center" class="border" width="100%" caption="" height="auto"/></span></span><figcaption><p>Include Segment</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Include and Exclude Segments</p></h2><ul> <li>You can include and exclude segments in the same query. It is considered as an <em>AND</em> condition between the Included and the Excluded segments. <ul> <li>The include and exclude segments are currently unavailable for bulletins and A/B Testing.</li> <li>The segments available for including or excluding users can only be of the type <a target="_self" href="/docs/segments#section-past-behavior-segments">PBS</a> segment.</li> </ul> </li> </ul></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="additional-and-by-behavior-filters"></div><div class="heading-text"><div id="section-additional-and-by-behavior-filters" class="heading-anchor_backwardsCompatibility"></div>Additional AND By Behavior Filters</div><a aria-label="Skip link to Additional AND By Behavior Filters" class="heading-anchor-icon fa fa-anchor" href="#additional-and-by-behavior-filters"></a></h1> <p><em>AND By behavior</em> filters provide customers the ability to segment users based on the count, average, or total sum of a property value.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="count"></div><div class="heading-text"><div id="section-count" class="heading-anchor_backwardsCompatibility"></div>Count</div><a aria-label="Skip link to Count" class="heading-anchor-icon fa fa-anchor" href="#count"></a></h3> <p>The count filter allows customers to filter users by event count. The query finds all users who performed a <em>Charged</em> event greater than 5 times in the past 30 days. </p> <figure><span aria-label="1192" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1192" loading="lazy" src="https://files.readme.io/0678593-2020-11-24_17-51-01_Count.png" title="Select Count to Filter Users by Count" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Count Filter</p></figcaption></figure> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="average-of-property-filter"></div><div class="heading-text"><div id="section-average-of-property-filter" class="heading-anchor_backwardsCompatibility"></div>Average of Property Filter</div><a aria-label="Skip link to Average of Property Filter" class="heading-anchor-icon fa fa-anchor" href="#average-of-property-filter"></a></h3> <p>The <em>Average of property</em> filter allows customers to filter users by the average of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the average <em>Revenue</em> event property per event is greater than $10. </p> <p>The <em>Average of property</em> filter allows averaging the value of the selected event property. For example, you can find out the average revenue earned from all users who performed purchases worth $10 or less. Let us assume that 5 users charged for each for $3, $5, $7, $2, and $8. The average value of all the purchases lower than $10 is ($ 3+ 5 +7+2+8)/5 events = 25/5= $5 per event. </p> <p>Let us assume that the value for 2 charged events is missing. The charged event values received are $3, $5, and $7. The value of the missing events will be considered as 0. The average of property is now ($3 + 5 +7 +0 +0)/5 events = 15/5 =$3 per event. </p> <p>If you want to exclude all the events that do not have event properties, you can select the property that exists a condition in the <em>Filter by</em> section.</p> <figure><span aria-label="1192" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1192" loading="lazy" src="https://files.readme.io/09c3239-2020-11-24_17-52-22_Average_of_property.png" title="Select Average of Property Filter" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Average of Property Filter</p></figcaption></figure> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="total-sum-of-property"></div><div class="heading-text"><div id="section-total-sum-of-property" class="heading-anchor_backwardsCompatibility"></div>Total Sum of Property</div><a aria-label="Skip link to Total Sum of Property" class="heading-anchor-icon fa fa-anchor" href="#total-sum-of-property"></a></h3> <p>The <em>Total sum of property</em> filter allows customers to filter users by the sum of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the <em>Revenue</em> event property is greater than $10.</p> <figure><span aria-label="1194" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1194" loading="lazy" src="https://files.readme.io/d973ab4-2020-11-24_17-53-50_Total_sum_of_property.png" title="Select Total Sum of Property Filter" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Total Sum of Property Filter</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Include Users Who Did Not Do the Event</p></h2><p>If the query is to find people who performed the charged event fewer than five times, by default, the users who have not performed the charged event are not included in the result set. Only the users who did the charged event but did it fewer than five times are included; however, if the checkbox for <em>Include users who didn’t do the event</em> is selected, those users are also included in the result set. The same is true for sum and average.</p></blockquote> <figure><span aria-label="1187" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1187" loading="lazy" src="https://files.readme.io/db44a26-2020-11-24_17-56-46_Checkbox_message.png" title="Select the Checkmark to Include Users Who Did Not Do an Event" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Include Users Who Did Not Do an Event</p></figcaption></figure> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="segment-operations"></div><div class="heading-text"><div id="section-segment-operations" class="heading-anchor_backwardsCompatibility"></div>Segment Operations</div><a aria-label="Skip link to Segment Operations" class="heading-anchor-icon fa fa-anchor" href="#segment-operations"></a></h1> <p>You can perform different actions on the segments from the <em>Segments</em> page. Each of them is explained in the sections to follow</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="search-segment"></div><div class="heading-text"><div id="section-search-segment" class="heading-anchor_backwardsCompatibility"></div>Search Segment</div><a aria-label="Skip link to Search Segment" class="heading-anchor-icon fa fa-anchor" href="#search-segment"></a></h2> <p>You can search segments by their Name or ID from the <em>Segments</em> page.</p> <figure><span aria-label="2396" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2396" loading="lazy" src="https://files.readme.io/1251882-Search_Segment.png" title="Search Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Search a Segment</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="copy-segment-name-and-id"></div><div class="heading-text"><div id="section-copy-segment-name-and-id" class="heading-anchor_backwardsCompatibility"></div>Copy Segment Name and ID</div><a aria-label="Skip link to Copy Segment Name and ID" class="heading-anchor-icon fa fa-anchor" href="#copy-segment-name-and-id"></a></h2> <p>To copy segment name and ID:</p> <ol> <li>From <em>Segments</em> page, hover on the <em>name</em> or <em>ID</em> of the required segment.</li> <li>Click the <span aria-label="Copy" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Copy" loading="lazy" src="https://files.readme.io/0e1c106-Copy_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon against the respective segment.</li> </ol> <figure><span aria-label="2402" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2402" loading="lazy" src="https://files.readme.io/0455ea5-Copy_Segment_name_and_ID_.png" title="Copy Segment name and ID .png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Copy a Segment Name and ID</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="engage-with-segment"></div><div class="heading-text"><div id="section-engage-with-segment" class="heading-anchor_backwardsCompatibility"></div>Engage with Segment</div><a aria-label="Skip link to Engage with Segment" class="heading-anchor-icon fa fa-anchor" href="#engage-with-segment"></a></h2> <p>To engage with a segment directly from the <em>Segments</em> page:</p> <ol> <li>Click <span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Engage</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/e73666c-Engage_from_Segments_page.png" title="Engage from Segments page.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Engage with a Segment</p></figcaption></figure> <p> On clicking, <em>Messaging Channels</em> popup displays.</p> <ol start="2"> <li>Select the <em>Messaging Channel</em>. </li> </ol> <figure><span aria-label="2376" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2376" loading="lazy" src="https://files.readme.io/6d679c6-Messaging_Channels_popup.png" title="Messaging Channels popup.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Select a Messaging Channel</p></figcaption></figure> <p>On selecting the channel, you are navigated to the messaging channel with your segment criteria pre-populated under the <em>Who</em> section of the <em>New Campaign</em> page.</p> <figure><span aria-label="2752" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2752" loading="lazy" src="https://files.readme.io/4ebf6d1-Who_section_prepopulated.png" title="Who section prepopulated.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Create a Campaign</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="clone-a-segment"></div><div class="heading-text"><div id="section-clone-a-segment" class="heading-anchor_backwardsCompatibility"></div>Clone a Segment</div><a aria-label="Skip link to Clone a Segment" class="heading-anchor-icon fa fa-anchor" href="#clone-a-segment"></a></h2> <p>This operation helps to create a new segment from an already existing segment with minor or no modifications to the qualification criteria of the segment. To clone a segment directly from the <em>Segments</em> page:</p> <ol> <li>Click the <span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Clone</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/d3fba76-Clone_Segment.png" title="Clone Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Clone a Segment</p></figcaption></figure> <p> On clicking, the <em>Create New</em> page opens with prepopulated qualification criteria.</p> <ol start="2"> <li>Make the necessary modifications to the qualification criteria, if required.</li> <li>Click <strong>Save segment</strong>.</li> <li>Enter the <em>Segment name</em> and click <strong>Save</strong>.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="delete"></div><div class="heading-text"><div id="section-delete" class="heading-anchor_backwardsCompatibility"></div>Delete</div><a aria-label="Skip link to Delete" class="heading-anchor-icon fa fa-anchor" href="#delete"></a></h2> <p>There may be times when you may need to delete unused segments. To delete the unused segments:</p> <ol> <li>Click<span aria-label="Ellipses" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Ellipses" loading="lazy" src="https://files.readme.io/b15093f-ellipses_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Delete</strong>.</li> </ol> <figure><span aria-label="2394" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2394" loading="lazy" src="https://files.readme.io/c9ab0c2-Delete_Segment.png" title="Delete Segment.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Delete a Segment</p></figcaption></figure> <p>On clicking, the <em>Delete Segment?</em> popup is displayed on the right side of the screen.</p> <ol start="2"> <li>Click <strong>Delete</strong> to confirm your action.</li> </ol> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>If your account's total number of segments exceeds 1000, you can view up to 500 segments on a single page and delete a maximum of 500 segments at a time. If the number of segments is less than 1000, you can view up to 50 segments on a single page and delete a maximum of 50 segments at a time.</p></blockquote> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sort"></div><div class="heading-text"><div id="section-sort" class="heading-anchor_backwardsCompatibility"></div>Sort</div><a aria-label="Skip link to Sort" class="heading-anchor-icon fa fa-anchor" href="#sort"></a></h2> <p>You can sort segments based on the following columns under <em>Segments</em> page by clicking the arrows against the respective columns :</p> <ul> <li>Segment details</li> <li>Created on</li> <li>Updated On</li> <li>Engagement</li> <li>Dependent Segments</li> </ul> <figure><span aria-label="1188" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1188" loading="lazy" src="https://files.readme.io/ab3b2c8-Sort_Segments.gif" title="Sort Segments.gif" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Sort Segments</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="filter-segments"></div><div class="heading-text"><div id="section-filter-segments" class="heading-anchor_backwardsCompatibility"></div>Filter Segments</div><a aria-label="Skip link to Filter Segments" class="heading-anchor-icon fa fa-anchor" href="#filter-segments"></a></h2> <p>You can filter out segments based on the following fields by clicking the <span aria-label="Filter" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Filter" loading="lazy" src="https://files.readme.io/9cb6680-Filter_icon.png" align="" caption="" height="auto" title="" width="auto"/></span></span> icon:</p> <ul> <li>Type: Indicates the type of segment. </li> <li>Goals. Indicates the goals running on the segment.</li> <li>Created by: Indicates the name of the user who created the segment.</li> <li>Updated by: Indicates the name of the user who last updated the segment.</li> </ul> <figure><span aria-label="1196" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="1196" loading="lazy" src="https://files.readme.io/2382971-Filter_Segments.gif" title="Filter Segments.gif" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Filter Segments</p></figcaption></figure> <p>You can also filter segments based on the date on which the segments were created. To do so, select the date range, available at the top, for which you want to view the segment.</p> <figure><span aria-label="2398" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="2398" loading="lazy" src="https://files.readme.io/6a92678-Filter_Segments_by_creation_date.png" title="Filter Segments by creation date.png" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Filter Segments by Date</p></figcaption></figure></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated 4 months ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <a href="#overview">Overview</a> </li> <li> <a href="#system-user-segments">System User Segments</a> </li> <li> <a href="#types-of-segments">Types of Segments</a> <ul> <li><a href="#past-behavior-segments">Past Behavior Segments</a></li> <li><a href="#live-user-segments">Live User Segments</a></li> <li><a href="#custom-list-segments">Custom List Segments</a></li> </ul> </li> <li> <a href="#create-segments">Create Segments</a> <ul> <li><a href="#create-past-behavior-segments">Create Past Behavior Segments</a></li> <li><a href="#create-live-user-segments">Create Live User Segments</a></li> </ul> </li> <li> <a href="#view-segment-details">View Segment Details</a> <ul> <li><a href="#past-behavior-segment-details">Past Behavior Segment Details</a></li> <li><a href="#live-user-segment-details">Live User Segment Details</a></li> </ul> </li> <li> <a href="#export-users-in-a-segment">Export Users in a Segment</a> </li> <li> <a href="#view-analytics-filtered-by-segment">View Analytics Filtered by Segment</a> </li> <li> <a href="#create-campaigns-for-a-chosen-segment">Create Campaigns for a Chosen Segment</a> </li> <li> <a href="#include-and-exclude-segments">Include and Exclude Segments</a> <ul> <li><a href="#exclude-segments">Exclude Segments</a></li> <li><a href="#include-segments">Include Segments</a></li> </ul> </li> <li> <a href="#additional-and-by-behavior-filters">Additional AND By Behavior Filters</a> </li> <li> <a href="#segment-operations">Segment Operations</a> <ul> <li><a href="#search-segment">Search Segment</a></li> <li><a href="#copy-segment-name-and-id">Copy Segment Name and ID</a></li> <li><a href="#engage-with-segment">Engage with Segment</a></li> <li><a href="#clone-a-segment">Clone a Segment</a></li> <li><a href="#delete">Delete</a></li> <li><a href="#sort">Sort</a></li> <li><a href="#filter-segments">Filter Segments</a></li> </ul> </li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><footer><ul class="footer-details"> <li>Copyright (C) 2013 WizRocket Inc. 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For example, a segment can be users who launched the app for the first time in the past 30 days. A more complex segment could be users who live in New York, were acquired via a Facebook campaign in April, transacted three or more times in May and June, and have not transacted in the past two weeks.\n\nThe _Segments_ page lets you create segments, perform different operations on the segments, and view segment trends over time to understand how a segment behaves in response to your marketing initiatives. The entire CleverTap dashboard can be filtered by any segment you create, including any of our analytics features.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/5a2d5bd-Segment_List_Page.gif\",\n null,\n \"Segment List\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"View List of Created Segments\"\n }\n ]\n}\n[/block]\n\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"<p>Field</p>\",\n \"h-1\": \"<p>Description</p>\",\n \"0-0\": \"<p>Segment details</p>\",\n \"0-1\": \"<p>Displays the details like segment name, ID, and email ID of the user who created the segment.</p>\",\n \"1-0\": \"<p>Type</p>\",\n \"1-1\": \"Displays the type of segment. The following are the options available: \\n \\n<li>Past Behavior Segment</li><li>Live User Segment</li><li>Custom List Segment</li><li>Partner Segment (where Partner Name can be Amplitude, Mixpanel)</li>\",\n \"2-0\": \"<p>Created on</p>\",\n \"2-1\": \"<p>Displays the date on which the segment was created.</p>\",\n \"3-0\": \"<p>Updated on</p>\",\n \"3-1\": \"<p>Displays the date on which the segment was last updated.</p>\",\n \"4-0\": \"<p>Updated by</p>\",\n \"4-1\": \"<p>Displays the email ID of the user who last updated the segment.</p>\",\n \"5-0\": \"<p>Goals</p>\",\n \"5-1\": \"<p>Displays the number of goals that are running on the segment.</p>\",\n \"6-0\": \"<p>IBS Goals</p>\",\n \"6-1\": \"<p>Displays the number of goals running with Intent-Based Segment.</p>\",\n \"7-0\": \"<p>Engagement</p>\",\n \"7-1\": \"<ul><li>Displays the number of active and scheduled customer engagements such as campaigns and journeys that use the segment within <a href=\\\"doc:segments#include-and-exclude-segments\\\">include/exclude</a> filters.</li><li>On clicking the number, it displays the list of campaigns and journeys where the segment is being used. You can also click on a particular campaign/journey from this list to view the campaign details.</li></ul>\",\n \"8-0\": \"<p>Dependent Segments</p>\",\n \"8-1\": \"<ul><li>Displays the number of other segments that include or exclude the selected segment.</li><li>On clicking the number, it displays the list of segments that include/exclude the selected segment. You can also click on a particular segment from this list to view the segment details.</li></ul>\"\n },\n \"cols\": 2,\n \"rows\": 9,\n \"align\": [\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n# System User Segments\n\nBefore creating any segment on the CleverTap dashboard, there are default system segments already present on the dashboard. The following are the system-defined user segments that are available for your use: \n\n- **All Users**: This user segment contains all the users added to your project.\n- **Test Users**: The Test User segment is a default user segment in CleverTap that businesses can use to test their campaigns, journeys, and product experiences before sending them to actual users. This segment allows businesses to experiment with new features, messaging, and campaigns in a safe and controlled environment. Using Test Users helps businesses measure the effectiveness of their ideas before rolling them out to a larger audience. Test Users can be manually created from the CleverTap dashboard or imported through a CSV file and segmented based on various criteria. For more information, refer to [Mark a User Profile as a Test Profile](doc:user-profiles#mark-a-user-profile-as-a-test-profile).\n\n# Types of Segments\n\nThere are three types of segments in CleverTap, which are explained in the following sections:\n\n- [Past Behavior Segments](doc:segments#past-behavior-segments)\n- [Live User Segments](doc:segments#live-user-segments)\n- [Custom List Segments](doc:segments#custom-list-segments)\n\n## Past Behavior Segments\n\nPast behavior segments include users grouped by their actions in the past. You can group users based on a single activity or do complex combinations of actions, inactions, and user properties.\n\nFor example, you can create a segment of users from California, who are females, launched the application in the last 30 days, and have not purchased anything from the app.\n\nPast behavior segments can be based on:\n\n- **Actions**: Add users to a segment if they have performed an event. For example, users who added a product to the cart in the past 30 days.\n- **Inaction**: Add users to a segment if they have performed an event but did not perform another event within a certain time. For example, users who added a product to the cart but did not purchase in the last 30 days.\n- **Actions with user properties**: Add users to a segment if they did or did not perform an event and have a common user property. For example, platinum-level users who added a product to the cart but did not purchase in the last 30 days.\n\n## Live User Segments\n\nWhile past behavior segments let you evaluate users based on historic criteria, live user segments let you track what is happening in your app right now. When you define a set of behaviors of interest, CleverTap monitors for these behaviors as they happen in your app and immediately adds a user to a segment the moment their behavior matches your action criteria. You can create live user segments for the following:\n\n- **Single action**: Add users to a segment as soon as they perform an event. For example, users who booked a movie ticket from your app.\n- **Inaction within time**: Add users to a segment when they perform a particular event but did not perform another event within a certain time. For example, users who have added a product to the cart but did not purchase it within 10 minutes of adding the product to the cart.\n- **On a date/time**: Add users to a segment based on date and time property value. For example, users who have an appointment five days from the current date.\n- **Page visit**: Add users to a segment as soon as they visit a specific URL on your website. For example, users who have visited the Resources page of your website.\n- **Referrer entry**: Add users to a segment based on a referring website or campaign. For example, users who have visited your website via a specific external referrer URL.\n- **Page count**: Add users to a segment based on the number of pages visited by them. For example, users who have visited five web pages on your website.\n\n## Custom List Segments\n\nA custom list segment is a list of users from any source, including third-party tools or internal databases. You can deliver personalized messages to these users based on their past or real-time behavior in the app. For more information, refer to [Custom List Segment](doc:custom-list-segments).\n\n# Create Segments\n\nThe steps vary based on the type of segment you want to create.\n\n## Create Past Behavior Segments\n\nIn this example, we can create an action-based segment where users will qualify if they have applied for a payment offer at least one time in the past 30 days.\n\nTo create a past behavior segment, perform the following steps:\n\n1. Navigate to _Segments_ > _Segments_ from the dashboard.\n2. Click **+Segment**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b89f6b6-Create_Segments.png\",\n null,\n \"Create a New Segment\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a New Segment\"\n }\n ]\n}\n[/block]\n\n\n3. Select the box _Actions_ underneath _Past behavior segments_ from the main segment creation page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/e12f3df-Past_Behavior_Segments.png\",\n null,\n \"Past Behavior Segments\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Past Behavior Segments\"\n }\n ]\n}\n[/block]\n\n\n4. Define the segment rule as shown below on the segment query page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6f6d353-Segments_PSB_Create_New.png\",\n \"Set Up Segment Options to Create a Past Behavior Segment\",\n 1228\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Past Behavior Segment\"\n }\n ]\n}\n[/block]\n\n\n5. Click **Save segment** and name the segment.\n\nYou can now view your new segment on the _Segment List_ page.\n\n## Create Live User Segments\n\nIn this example, we can create an _Inaction within time_ segment for which users will qualify in real-time as soon as they add a product to their cart but do not purchase the product within 10 minutes.\n\n> 📘 Golden Window for Mobile Transactions\n> \n> The golden window within which most users transact on our iOS and Android app platforms is within 10 minutes.\n\nTo create a live segment with CleverTap, perform the following steps:\n\n1. From the dashboard, navigate to _Segments_ > _Segments_.\n2. Click **+ Segment**.\n3. Under _Live user segments_, select the _Inaction within time_ box.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/21b8b4d-Inaction_Within_Time_Segment.png\",\n null,\n \"Create Live User Segment\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Live User Segments\"\n }\n ]\n}\n[/block]\n\n\n4. Select the appropriate properties for your live user segment. \n\nYou may choose to select the _Filter on past user behavior and common properties_ checkbox to apply past action, inaction, or common user property filters.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/033db1c-2_set_up_Live_user_segment_-_Inaction_within_time.png\",\n \"Set Up Segment Options and Click Save Segment\",\n 1403\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Live User Segment\"\n }\n ]\n}\n[/block]\n\n\n5. Click **Save segment** and name the segment.\n\n> 📘 Segment Naming Best Practices\n> \n> Convey the core meaning of the segment while keeping the name brief.\n\nYou can now see your new segment in the main section as _Added to cart but no charge within 10 minutes_.\n\n# View Segment Details\n\nTo view segment details, navigate to _Segments_ > _Segments_, search for the segment you are looking for and then click on it. On clicking, segment details are displayed. At the top of the page, you can click _View segment definition_ to understand more about the underlying query.\n\n## Past Behavior Segment Details\n\nThe top portion of the past behavior user segment report consists of a way to first view the segment definition to understand its underlying query. There are graphs on the left-hand side showing the plot of the number of users who qualified for the segment going forward from the first complete day post-segment creation. The list on the right-hand side shows the sample list of users who qualified for the segment on this day.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/1225063-report.png\",\n \"View Segment Trend Report\",\n 1204\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Trend\"\n }\n ]\n}\n[/block]\n\n\nThe past behavior segment statistics are computed daily. However, when these segments are used in campaigns, the users who qualify for these segments are computed in real time. This ensures that users meeting the segment criteria during campaign execution reflect the most recent user activity data.\n\nThe lower portion of the past behavior segment report consists of reachability percentages for these users within each messaging channel. The lower-most part of the report shows you how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/8f416de-lower_report.png\",\n \"View Segment Size and Reachability Report\",\n 1206\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Size and Reachability\"\n }\n ]\n}\n[/block]\n\n\n## Live User Segment Details\n\nTo view a live user segment report, perform the following steps:\n\n1. From the dashboard, navigate to _Segments_ > _Segments_.\n2. Search for the segment you are looking for, then click on it. \n\nAt the top of the report, you can click _View segment definition_ to understand more about the underlying query. \n\nThe two graphs describe the following:\n\n- The left-hand side shows the plot of the number of users who qualified for the segment going forward from the first complete day after creating the segment.\n- The right-hand side shows the real-time rate at which users are qualifying for the segment vs. all user activity on your app/website. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/821380f-4a_top_report.png\",\n \"View Live User Segment Reports\",\n 1272\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Reports\"\n }\n ]\n}\n[/block]\n\n\n- The lower portion of the live user segment report consists of a list of sample users trickling into your segment in real time on the right-hand side. It also shows the reachability percentages for these users within each messaging channel on the left-hand side.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/25d5194-4b_middle_report.png\",\n \"View Segment Size and Reachability\",\n 1269\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Size and Reachability\"\n }\n ]\n}\n[/block]\n\n\n- The lower-most part of the report shows how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/44308a1-4c_bottom_report.png\",\n \"View Sample Users for an Event\",\n 1266\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Sample Users\"\n }\n ]\n}\n[/block]\n\n\n# Export Users in a Segment\n\nCleverTap allows you to export the users from any segment in the CSV format. To do so:\n\n1. From the _Segments_ page, select the segment from which you may want to export the users. You can also filter out the segments using the _Type_ and _Goals_ filters. The page opens where all the segment details are displayed.\n2. Scroll down and navigate to the _Sample users_ section and click **Download**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/00397d4-small-Download_All_Users.png\",\n null,\n \"Download Sample Users\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Download Sample Users\"\n }\n ]\n}\n[/block]\n\n\n3. Select the fields you want to export and click **Proceed**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4cab592-small-Include_the_Required_Fields_and_Click_Proceed.png\",\n null,\n \"Select the User Details\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Select the User Details\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Mismatch in Segment Size and Number of Users Exported to CSV File\n> \n> The number of users displayed under the _Segment size and reachability_ section may vary from the number of users exported to the CSV file. This variation is due to the inclusion of blacklisted users under the _Segment size and reachability_ section.\n\n# View Analytics Filtered by Segment\n\nUnder the _Do more with this segment section,_ you have the option to view an analytics report. This is for the chosen segment alone and not your entire user base. \n\nReal-time dashboard views such as the _Today_ dashboard only enable filtering by live user segments. Analytics based on past behavior such as mobile app, revenue, funnels, cohorts, trends, and events will only enable filtering their stats by past behavior segments.\n\n# Create Campaigns for a Chosen Segment\n\nUnder the _Do more with this segment_ section, under _Engage_, you have the option to create a campaign to message a specific segment.\n\nThis immediately takes you to the messaging channel with your segment criteria pre-populated in the target.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/3c7905e-Segments_Do_More_Campaign.png\",\n \"Click Campaign from the Do More with this Segment option\",\n 617\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Campaign from the Segment\"\n }\n ]\n}\n[/block]\n\n\n# Include and Exclude Segments\n\nYou can simplify complex queries by including or excluding the existing user segments. Create segments with complex conditions once and then reuse them in different scenarios. \n\nYou can create powerful segmentation that is valid for a variety of scenarios. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/30d054b-0fd3c96-Find_people_include_exclude_segments.png\",\n \"Create Segments with Complex Conditions\",\n 715\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Include and Exclude Segments\"\n }\n ]\n}\n[/block]\n\n\n## Exclude Segments\n\nThere may be instances when you want to exclude some users based on specific criteria. \n\nFor example, you want to offer discounts to all the users who have expressed interest by adding the product to the cart in the past 30 days; however, you want to save your engagement dollars by excluding the power users. \nThe parameters for these power users can be the following:\n\n- Users who have charged three times in the past three months, and \n- Users who have launched the app 15 times in the past month, and\n- Users who rated a product 10 times in the past year\n\nNow, you can create a segment with these criteria called _Power Users_ and use it every time rather than creating a complex query each time. You can save all these parameters in a segment called _Power Users_ and exclude them from the discount message. \n\nThe following is a campaign query for an e-commerce app that excludes the _Power Users_ segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2fb7f6a-exclude_segments_campaign.png\",\n \"Set Up the Options to Exclude a Segment from Campaign\",\n 1050\n ],\n \"align\": \"center\",\n \"sizing\": \"100\",\n \"border\": true,\n \"caption\": \"Exclude Segments\"\n }\n ]\n}\n[/block]\n\n\n## Include Segments\n\nThere may be instances when you want to include some users based on specific criteria. \n\nConsider the example of a ride-hailing app. You want to nudge your users to enroll for a monthly pass as soon as they open the app. The parameters for these users can be the following:\n\n- The users must be power users, and\n- The users have booked more than five rides in a month, and\n- They belong to select cities in the country\n\nNow, you can create a segment with these criteria called _Power Users_ and using it repeatedly rather than creating a complex query each time. \n\nThe following is a campaign query for a ride-hailing app that includes the _Power Users_ segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/f9f341a-include_segments_campaign.png\",\n \"Set Up the Options to Include a Segment from Campaign\",\n 1067\n ],\n \"align\": \"center\",\n \"sizing\": \"100\",\n \"border\": true,\n \"caption\": \"Include Segment\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Include and Exclude Segments\n> \n> - You can include and exclude segments in the same query. It is considered as an _AND_ condition between the Included and the Excluded segments.\n> - The include and exclude segments are currently unavailable for bulletins and A/B Testing.\n> - The segments available for including or excluding users can only be of the type [PBS](doc:segments#section-past-behavior-segments) segment.\n\n# Additional AND By Behavior Filters\n\n_AND By behavior_ filters provide customers the ability to segment users based on the count, average, or total sum of a property value.\n\n### Count\n\nThe count filter allows customers to filter users by event count. The query finds all users who performed a _Charged_ event greater than 5 times in the past 30 days. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/0678593-2020-11-24_17-51-01_Count.png\",\n \"Select Count to Filter Users by Count\",\n 1192\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Count Filter\"\n }\n ]\n}\n[/block]\n\n\n### Average of Property Filter\n\nThe _Average of property_ filter allows customers to filter users by the average of a chosen event property. The query finds all users who performed a _Charged_ event such that the average _Revenue_ event property per event is greater than $10. \n\nThe _Average of property_ filter allows averaging the value of the selected event property. For example, you can find out the average revenue earned from all users who performed purchases worth $10 or less. Let us assume that 5 users charged for each for $3, $5, $7, $2, and $8. The average value of all the purchases lower than $10 is ($ 3+ 5 +7+2+8)/5 events = 25/5= $5 per event. \n\nLet us assume that the value for 2 charged events is missing. The charged event values received are $3, $5, and $7. The value of the missing events will be considered as 0. The average of property is now ($3 + 5 +7 +0 +0)/5 events = 15/5 =$3 per event. \n\nIf you want to exclude all the events that do not have event properties, you can select the property that exists a condition in the _Filter by_ section.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/09c3239-2020-11-24_17-52-22_Average_of_property.png\",\n \"Select Average of Property Filter\",\n 1192\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Average of Property Filter\"\n }\n ]\n}\n[/block]\n\n\n### Total Sum of Property\n\nThe _Total sum of property_ filter allows customers to filter users by the sum of a chosen event property. The query finds all users who performed a _Charged_ event such that the _Revenue_ event property is greater than $10.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d973ab4-2020-11-24_17-53-50_Total_sum_of_property.png\",\n \"Select Total Sum of Property Filter\",\n 1194\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Total Sum of Property Filter\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Include Users Who Did Not Do the Event\n> \n> If the query is to find people who performed the charged event fewer than five times, by default, the users who have not performed the charged event are not included in the result set. Only the users who did the charged event but did it fewer than five times are included; however, if the checkbox for _Include users who didn’t do the event_ is selected, those users are also included in the result set. The same is true for sum and average.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/db44a26-2020-11-24_17-56-46_Checkbox_message.png\",\n \"Select the Checkmark to Include Users Who Did Not Do an Event\",\n 1187\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Include Users Who Did Not Do an Event\"\n }\n ]\n}\n[/block]\n\n\n# Segment Operations\n\nYou can perform different actions on the segments from the _Segments_ page. Each of them is explained in the sections to follow\n\n## Search Segment\n\nYou can search segments by their Name or ID from the _Segments_ page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/1251882-Search_Segment.png\",\n \"Search Segment.png\",\n 2396\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Search a Segment\"\n }\n ]\n}\n[/block]\n\n\n## Copy Segment Name and ID\n\nTo copy segment name and ID:\n\n1. From _Segments_ page, hover on the _name_ or _ID_ of the required segment.\n2. Click the ![Copy](https://files.readme.io/0e1c106-Copy_icon.png) icon against the respective segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/0455ea5-Copy_Segment_name_and_ID_.png\",\n \"Copy Segment name and ID .png\",\n 2402\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Copy a Segment Name and ID\"\n }\n ]\n}\n[/block]\n\n\n## Engage with Segment\n\nTo engage with a segment directly from the _Segments_ page:\n\n1. Click ![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Engage**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/e73666c-Engage_from_Segments_page.png\",\n \"Engage from Segments page.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Engage with a Segment\"\n }\n ]\n}\n[/block]\n\n\n On clicking, _Messaging Channels_ popup displays.\n\n2. Select the _Messaging Channel_. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6d679c6-Messaging_Channels_popup.png\",\n \"Messaging Channels popup.png\",\n 2376\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Select a Messaging Channel\"\n }\n ]\n}\n[/block]\n\n\nOn selecting the channel, you are navigated to the messaging channel with your segment criteria pre-populated under the _Who_ section of the _New Campaign_ page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4ebf6d1-Who_section_prepopulated.png\",\n \"Who section prepopulated.png\",\n 2752\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Campaign\"\n }\n ]\n}\n[/block]\n\n\n## Clone a Segment\n\nThis operation helps to create a new segment from an already existing segment with minor or no modifications to the qualification criteria of the segment. To clone a segment directly from the _Segments_ page:\n\n1. Click the ![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Clone**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d3fba76-Clone_Segment.png\",\n \"Clone Segment.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Clone a Segment\"\n }\n ]\n}\n[/block]\n\n\n On clicking, the _Create New_ page opens with prepopulated qualification criteria.\n\n2. Make the necessary modifications to the qualification criteria, if required.\n3. Click **Save segment**.\n4. Enter the _Segment name_ and click **Save**.\n\n## Delete\n\nThere may be times when you may need to delete unused segments. To delete the unused segments:\n\n1. Click![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Delete**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/c9ab0c2-Delete_Segment.png\",\n \"Delete Segment.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Delete a Segment\"\n }\n ]\n}\n[/block]\n\n\nOn clicking, the _Delete Segment?_ popup is displayed on the right side of the screen.\n\n2. Click **Delete** to confirm your action.\n\n> 📘 Note\n> \n> If your account's total number of segments exceeds 1000, you can view up to 500 segments on a single page and delete a maximum of 500 segments at a time. If the number of segments is less than 1000, you can view up to 50 segments on a single page and delete a maximum of 50 segments at a time.\n\n## Sort\n\nYou can sort segments based on the following columns under _Segments_ page by clicking the arrows against the respective columns :\n\n- Segment details\n- Created on\n- Updated On\n- Engagement\n- Dependent Segments\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/ab3b2c8-Sort_Segments.gif\",\n \"Sort Segments.gif\",\n 1188\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Sort Segments\"\n }\n ]\n}\n[/block]\n\n\n## Filter Segments\n\nYou can filter out segments based on the following fields by clicking the ![Filter](https://files.readme.io/9cb6680-Filter_icon.png) icon:\n\n- Type: Indicates the type of segment. \n- Goals. Indicates the goals running on the segment.\n- Created by: Indicates the name of the user who created the segment.\n- Updated by: Indicates the name of the user who last updated the segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2382971-Filter_Segments.gif\",\n \"Filter Segments.gif\",\n 1196\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Filter Segments\"\n }\n ]\n}\n[/block]\n\n\nYou can also filter segments based on the date on which the segments were created. To do so, select the date range, available at the top, for which you want to view the segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6a92678-Filter_Segments_by_creation_date.png\",\n \"Filter Segments by creation date.png\",\n 2398\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Filter Segments by Date\"\n }\n ]\n}\n[/block]","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"621736057c4d1703e2332313","resourceType":"page","baseUrl":"/","terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK"},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9"},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations)."},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":""}]}},"terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK"},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9"},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations)."},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":""}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<a href=\"#overview\">Overview</a>\n</li>\n<li>\n<a href=\"#system-user-segments\">System User Segments</a>\n</li>\n<li>\n<a href=\"#types-of-segments\">Types of Segments</a>\n<ul>\n<li><a href=\"#past-behavior-segments\">Past Behavior Segments</a></li>\n<li><a href=\"#live-user-segments\">Live User Segments</a></li>\n<li><a href=\"#custom-list-segments\">Custom List Segments</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#create-segments\">Create Segments</a>\n<ul>\n<li><a href=\"#create-past-behavior-segments\">Create Past Behavior Segments</a></li>\n<li><a href=\"#create-live-user-segments\">Create Live User Segments</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#view-segment-details\">View Segment Details</a>\n<ul>\n<li><a href=\"#past-behavior-segment-details\">Past Behavior Segment Details</a></li>\n<li><a href=\"#live-user-segment-details\">Live User Segment Details</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#export-users-in-a-segment\">Export Users in a Segment</a>\n</li>\n<li>\n<a href=\"#view-analytics-filtered-by-segment\">View Analytics Filtered by Segment</a>\n</li>\n<li>\n<a href=\"#create-campaigns-for-a-chosen-segment\">Create Campaigns for a Chosen Segment</a>\n</li>\n<li>\n<a href=\"#include-and-exclude-segments\">Include and Exclude Segments</a>\n<ul>\n<li><a href=\"#exclude-segments\">Exclude Segments</a></li>\n<li><a href=\"#include-segments\">Include Segments</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#additional-and-by-behavior-filters\">Additional AND By Behavior Filters</a>\n</li>\n<li>\n<a href=\"#segment-operations\">Segment Operations</a>\n<ul>\n<li><a href=\"#search-segment\">Search Segment</a></li>\n<li><a href=\"#copy-segment-name-and-id\">Copy Segment Name and ID</a></li>\n<li><a href=\"#engage-with-segment\">Engage with Segment</a></li>\n<li><a href=\"#clone-a-segment\">Clone a Segment</a></li>\n<li><a href=\"#delete\">Delete</a></li>\n<li><a href=\"#sort\">Sort</a></li>\n<li><a href=\"#filter-segments\">Filter Segments</a></li>\n</ul>\n</li>\n</ul></li></ul></nav>","body":"<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"overview\"></div><div class=\"heading-text\"><div id=\"section-overview\" class=\"heading-anchor_backwardsCompatibility\"></div>Overview</div><a aria-label=\"Skip link to Overview\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#overview\"></a></h1>\n<p>A segment in CleverTap is a group of users that share the same characteristics such as actions performed, actions not performed, or user profile properties based on the defined criteria. For example, a segment can be users who launched the app for the first time in the past 30 days. A more complex segment could be users who live in New York, were acquired via a Facebook campaign in April, transacted three or more times in May and June, and have not transacted in the past two weeks.</p>\n<p>The <em>Segments</em> page lets you create segments, perform different operations on the segments, and view segment trends over time to understand how a segment behaves in response to your marketing initiatives. The entire CleverTap dashboard can be filtered by any segment you create, including any of our analytics features.</p>\n<figure><span aria-label=\"Segment List\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Segment List\" loading=\"lazy\" src=\"https://files.readme.io/5a2d5bd-Segment_List_Page.gif\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>View List of Created Segments</p></figcaption></figure>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"rdmd-table\"><div class=\"rdmd-table-inner\"><table><thead><tr><th style=\"text-align:left\"><p>Field</p></th><th style=\"text-align:left\"><p>Description</p></th></tr></thead><tbody><tr><td style=\"text-align:left\"><p>Segment details</p></td><td style=\"text-align:left\"><p>Displays the details like segment name, ID, and email ID of the user who created the segment.</p></td></tr><tr><td style=\"text-align:left\"><p>Type</p></td><td style=\"text-align:left\">Displays the type of segment. The following are the options available:<br/><br/><li>Past Behavior Segment</li><li>Live User Segment</li><li>Custom List Segment</li><li>Partner Segment (where Partner Name can be Amplitude, Mixpanel)</li></td></tr><tr><td style=\"text-align:left\"><p>Created on</p></td><td style=\"text-align:left\"><p>Displays the date on which the segment was created.</p></td></tr><tr><td style=\"text-align:left\"><p>Updated on</p></td><td style=\"text-align:left\"><p>Displays the date on which the segment was last updated.</p></td></tr><tr><td style=\"text-align:left\"><p>Updated by</p></td><td style=\"text-align:left\"><p>Displays the email ID of the user who last updated the segment.</p></td></tr><tr><td style=\"text-align:left\"><p>Goals</p></td><td style=\"text-align:left\"><p>Displays the number of goals that are running on the segment.</p></td></tr><tr><td style=\"text-align:left\"><p>IBS Goals</p></td><td style=\"text-align:left\"><p>Displays the number of goals running with Intent-Based Segment.</p></td></tr><tr><td style=\"text-align:left\"><p>Engagement</p></td><td style=\"text-align:left\"><ul><li>Displays the number of active and scheduled customer engagements such as campaigns and journeys that use the segment within <a href=\"/docs/segments#include-and-exclude-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"segments#include-and-exclude-segments\">include/exclude</a> filters.</li><li>On clicking the number, it displays the list of campaigns and journeys where the segment is being used. You can also click on a particular campaign/journey from this list to view the campaign details.</li></ul></td></tr><tr><td style=\"text-align:left\"><p>Dependent Segments</p></td><td style=\"text-align:left\"><ul><li>Displays the number of other segments that include or exclude the selected segment.</li><li>On clicking the number, it displays the list of segments that include/exclude the selected segment. You can also click on a particular segment from this list to view the segment details.</li></ul></td></tr></tbody></table></div></div>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"system-user-segments\"></div><div class=\"heading-text\"><div id=\"section-system-user-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>System User Segments</div><a aria-label=\"Skip link to System User Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#system-user-segments\"></a></h1>\n<p>Before creating any segment on the CleverTap dashboard, there are default system segments already present on the dashboard. The following are the system-defined user segments that are available for your use: </p>\n<ul>\n<li><strong>All Users</strong>: This user segment contains all the users added to your project.</li>\n<li><strong>Test Users</strong>: The Test User segment is a default user segment in CleverTap that businesses can use to test their campaigns, journeys, and product experiences before sending them to actual users. This segment allows businesses to experiment with new features, messaging, and campaigns in a safe and controlled environment. Using Test Users helps businesses measure the effectiveness of their ideas before rolling them out to a larger audience. Test Users can be manually created from the CleverTap dashboard or imported through a CSV file and segmented based on various criteria. For more information, refer to <a href=\"/docs/user-profiles#mark-a-user-profile-as-a-test-profile\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"user-profiles#mark-a-user-profile-as-a-test-profile\">Mark a User Profile as a Test Profile</a>.</li>\n</ul>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"types-of-segments\"></div><div class=\"heading-text\"><div id=\"section-types-of-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Types of Segments</div><a aria-label=\"Skip link to Types of Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#types-of-segments\"></a></h1>\n<p>There are three types of segments in CleverTap, which are explained in the following sections:</p>\n<ul>\n<li><a href=\"/docs/segments#past-behavior-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"segments#past-behavior-segments\">Past Behavior Segments</a></li>\n<li><a href=\"/docs/segments#live-user-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"segments#live-user-segments\">Live User Segments</a></li>\n<li><a href=\"/docs/segments#custom-list-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"segments#custom-list-segments\">Custom List Segments</a></li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"past-behavior-segments\"></div><div class=\"heading-text\"><div id=\"section-past-behavior-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Past Behavior Segments</div><a aria-label=\"Skip link to Past Behavior Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#past-behavior-segments\"></a></h2>\n<p>Past behavior segments include users grouped by their actions in the past. You can group users based on a single activity or do complex combinations of actions, inactions, and user properties.</p>\n<p>For example, you can create a segment of users from California, who are females, launched the application in the last 30 days, and have not purchased anything from the app.</p>\n<p>Past behavior segments can be based on:</p>\n<ul>\n<li><strong>Actions</strong>: Add users to a segment if they have performed an event. For example, users who added a product to the cart in the past 30 days.</li>\n<li><strong>Inaction</strong>: Add users to a segment if they have performed an event but did not perform another event within a certain time. For example, users who added a product to the cart but did not purchase in the last 30 days.</li>\n<li><strong>Actions with user properties</strong>: Add users to a segment if they did or did not perform an event and have a common user property. For example, platinum-level users who added a product to the cart but did not purchase in the last 30 days.</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"live-user-segments\"></div><div class=\"heading-text\"><div id=\"section-live-user-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Live User Segments</div><a aria-label=\"Skip link to Live User Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#live-user-segments\"></a></h2>\n<p>While past behavior segments let you evaluate users based on historic criteria, live user segments let you track what is happening in your app right now. When you define a set of behaviors of interest, CleverTap monitors for these behaviors as they happen in your app and immediately adds a user to a segment the moment their behavior matches your action criteria. You can create live user segments for the following:</p>\n<ul>\n<li><strong>Single action</strong>: Add users to a segment as soon as they perform an event. For example, users who booked a movie ticket from your app.</li>\n<li><strong>Inaction within time</strong>: Add users to a segment when they perform a particular event but did not perform another event within a certain time. For example, users who have added a product to the cart but did not purchase it within 10 minutes of adding the product to the cart.</li>\n<li><strong>On a date/time</strong>: Add users to a segment based on date and time property value. For example, users who have an appointment five days from the current date.</li>\n<li><strong>Page visit</strong>: Add users to a segment as soon as they visit a specific URL on your website. For example, users who have visited the Resources page of your website.</li>\n<li><strong>Referrer entry</strong>: Add users to a segment based on a referring website or campaign. For example, users who have visited your website via a specific external referrer URL.</li>\n<li><strong>Page count</strong>: Add users to a segment based on the number of pages visited by them. For example, users who have visited five web pages on your website.</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"custom-list-segments\"></div><div class=\"heading-text\"><div id=\"section-custom-list-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Custom List Segments</div><a aria-label=\"Skip link to Custom List Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#custom-list-segments\"></a></h2>\n<p>A custom list segment is a list of users from any source, including third-party tools or internal databases. You can deliver personalized messages to these users based on their past or real-time behavior in the app. For more information, refer to <a href=\"/docs/custom-list-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"custom-list-segments\">Custom List Segment</a>.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"create-segments\"></div><div class=\"heading-text\"><div id=\"section-create-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Create Segments</div><a aria-label=\"Skip link to Create Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#create-segments\"></a></h1>\n<p>The steps vary based on the type of segment you want to create.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"create-past-behavior-segments\"></div><div class=\"heading-text\"><div id=\"section-create-past-behavior-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Create Past Behavior Segments</div><a aria-label=\"Skip link to Create Past Behavior Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#create-past-behavior-segments\"></a></h2>\n<p>In this example, we can create an action-based segment where users will qualify if they have applied for a payment offer at least one time in the past 30 days.</p>\n<p>To create a past behavior segment, perform the following steps:</p>\n<ol>\n<li>Navigate to <em>Segments</em> &gt; <em>Segments</em> from the dashboard.</li>\n<li>Click <strong>+Segment</strong>.</li>\n</ol>\n<figure><span aria-label=\"Create a New Segment\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Create a New Segment\" loading=\"lazy\" src=\"https://files.readme.io/b89f6b6-Create_Segments.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>Create a New Segment</p></figcaption></figure>\n<ol start=\"3\">\n<li>Select the box <em>Actions</em> underneath <em>Past behavior segments</em> from the main segment creation page.</li>\n</ol>\n<figure><span aria-label=\"Past Behavior Segments\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Past Behavior Segments\" loading=\"lazy\" src=\"https://files.readme.io/e12f3df-Past_Behavior_Segments.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>Past Behavior Segments</p></figcaption></figure>\n<ol start=\"4\">\n<li>Define the segment rule as shown below on the segment query page.</li>\n</ol>\n<figure><span aria-label=\"1228\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1228\" loading=\"lazy\" src=\"https://files.readme.io/6f6d353-Segments_PSB_Create_New.png\" title=\"Set Up Segment Options to Create a Past Behavior Segment\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Create a Past Behavior Segment</p></figcaption></figure>\n<ol start=\"5\">\n<li>Click <strong>Save segment</strong> and name the segment.</li>\n</ol>\n<p>You can now view your new segment on the <em>Segment List</em> page.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"create-live-user-segments\"></div><div class=\"heading-text\"><div id=\"section-create-live-user-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Create Live User Segments</div><a aria-label=\"Skip link to Create Live User Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#create-live-user-segments\"></a></h2>\n<p>In this example, we can create an <em>Inaction within time</em> segment for which users will qualify in real-time as soon as they add a product to their cart but do not purchase the product within 10 minutes.</p>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Golden Window for Mobile Transactions</p></h2><p>The golden window within which most users transact on our iOS and Android app platforms is within 10 minutes.</p></blockquote>\n<p>To create a live segment with CleverTap, perform the following steps:</p>\n<ol>\n<li>From the dashboard, navigate to <em>Segments</em> &gt; <em>Segments</em>.</li>\n<li>Click <strong>+ Segment</strong>.</li>\n<li>Under <em>Live user segments</em>, select the <em>Inaction within time</em> box.</li>\n</ol>\n<figure><span aria-label=\"Create Live User Segment\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Create Live User Segment\" loading=\"lazy\" src=\"https://files.readme.io/21b8b4d-Inaction_Within_Time_Segment.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>Live User Segments</p></figcaption></figure>\n<ol start=\"4\">\n<li>Select the appropriate properties for your live user segment. </li>\n</ol>\n<p>You may choose to select the <em>Filter on past user behavior and common properties</em> checkbox to apply past action, inaction, or common user property filters.</p>\n<figure><span aria-label=\"1403\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1403\" loading=\"lazy\" src=\"https://files.readme.io/033db1c-2_set_up_Live_user_segment_-_Inaction_within_time.png\" title=\"Set Up Segment Options and Click Save Segment\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Create a Live User Segment</p></figcaption></figure>\n<ol start=\"5\">\n<li>Click <strong>Save segment</strong> and name the segment.</li>\n</ol>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Segment Naming Best Practices</p></h2><p>Convey the core meaning of the segment while keeping the name brief.</p></blockquote>\n<p>You can now see your new segment in the main section as <em>Added to cart but no charge within 10 minutes</em>.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"view-segment-details\"></div><div class=\"heading-text\"><div id=\"section-view-segment-details\" class=\"heading-anchor_backwardsCompatibility\"></div>View Segment Details</div><a aria-label=\"Skip link to View Segment Details\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#view-segment-details\"></a></h1>\n<p>To view segment details, navigate to <em>Segments</em> &gt; <em>Segments</em>, search for the segment you are looking for and then click on it. On clicking, segment details are displayed. At the top of the page, you can click <em>View segment definition</em> to understand more about the underlying query.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"past-behavior-segment-details\"></div><div class=\"heading-text\"><div id=\"section-past-behavior-segment-details\" class=\"heading-anchor_backwardsCompatibility\"></div>Past Behavior Segment Details</div><a aria-label=\"Skip link to Past Behavior Segment Details\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#past-behavior-segment-details\"></a></h2>\n<p>The top portion of the past behavior user segment report consists of a way to first view the segment definition to understand its underlying query. There are graphs on the left-hand side showing the plot of the number of users who qualified for the segment going forward from the first complete day post-segment creation. The list on the right-hand side shows the sample list of users who qualified for the segment on this day.</p>\n<figure><span aria-label=\"1204\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1204\" loading=\"lazy\" src=\"https://files.readme.io/1225063-report.png\" title=\"View Segment Trend Report\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Segment Trend</p></figcaption></figure>\n<p>The past behavior segment statistics are computed daily. However, when these segments are used in campaigns, the users who qualify for these segments are computed in real time. This ensures that users meeting the segment criteria during campaign execution reflect the most recent user activity data.</p>\n<p>The lower portion of the past behavior segment report consists of reachability percentages for these users within each messaging channel. The lower-most part of the report shows you how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</p>\n<figure><span aria-label=\"1206\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1206\" loading=\"lazy\" src=\"https://files.readme.io/8f416de-lower_report.png\" title=\"View Segment Size and Reachability Report\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"live-user-segment-details\"></div><div class=\"heading-text\"><div id=\"section-live-user-segment-details\" class=\"heading-anchor_backwardsCompatibility\"></div>Live User Segment Details</div><a aria-label=\"Skip link to Live User Segment Details\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#live-user-segment-details\"></a></h2>\n<p>To view a live user segment report, perform the following steps:</p>\n<ol>\n<li>From the dashboard, navigate to <em>Segments</em> &gt; <em>Segments</em>.</li>\n<li>Search for the segment you are looking for, then click on it. </li>\n</ol>\n<p>At the top of the report, you can click <em>View segment definition</em> to understand more about the underlying query. </p>\n<p>The two graphs describe the following:</p>\n<ul>\n<li>The left-hand side shows the plot of the number of users who qualified for the segment going forward from the first complete day after creating the segment.</li>\n<li>The right-hand side shows the real-time rate at which users are qualifying for the segment vs. all user activity on your app/website. </li>\n</ul>\n<figure><span aria-label=\"1272\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1272\" loading=\"lazy\" src=\"https://files.readme.io/821380f-4a_top_report.png\" title=\"View Live User Segment Reports\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Segment Reports</p></figcaption></figure>\n<ul>\n<li>The lower portion of the live user segment report consists of a list of sample users trickling into your segment in real time on the right-hand side. It also shows the reachability percentages for these users within each messaging channel on the left-hand side.</li>\n</ul>\n<figure><span aria-label=\"1269\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1269\" loading=\"lazy\" src=\"https://files.readme.io/25d5194-4b_middle_report.png\" title=\"View Segment Size and Reachability\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Segment Size and Reachability</p></figcaption></figure>\n<ul>\n<li>The lower-most part of the report shows how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.</li>\n</ul>\n<figure><span aria-label=\"1266\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1266\" loading=\"lazy\" src=\"https://files.readme.io/44308a1-4c_bottom_report.png\" title=\"View Sample Users for an Event\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Sample Users</p></figcaption></figure>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"export-users-in-a-segment\"></div><div class=\"heading-text\"><div id=\"section-export-users-in-a-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>Export Users in a Segment</div><a aria-label=\"Skip link to Export Users in a Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#export-users-in-a-segment\"></a></h1>\n<p>CleverTap allows you to export the users from any segment in the CSV format. To do so:</p>\n<ol>\n<li>From the <em>Segments</em> page, select the segment from which you may want to export the users. You can also filter out the segments using the <em>Type</em> and <em>Goals</em> filters. The page opens where all the segment details are displayed.</li>\n<li>Scroll down and navigate to the <em>Sample users</em> section and click <strong>Download</strong>.</li>\n</ol>\n<figure><span aria-label=\"Download Sample Users\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Download Sample Users\" loading=\"lazy\" src=\"https://files.readme.io/00397d4-small-Download_All_Users.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>Download Sample Users</p></figcaption></figure>\n<ol start=\"3\">\n<li>Select the fields you want to export and click <strong>Proceed</strong>.</li>\n</ol>\n<figure><span aria-label=\"Select the User Details\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Select the User Details\" loading=\"lazy\" src=\"https://files.readme.io/4cab592-small-Include_the_Required_Fields_and_Click_Proceed.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span><figcaption><p>Select the User Details</p></figcaption></figure>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Mismatch in Segment Size and Number of Users Exported to CSV File</p></h2><p>The number of users displayed under the <em>Segment size and reachability</em> section may vary from the number of users exported to the CSV file. This variation is due to the inclusion of blacklisted users under the <em>Segment size and reachability</em> section.</p></blockquote>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"view-analytics-filtered-by-segment\"></div><div class=\"heading-text\"><div id=\"section-view-analytics-filtered-by-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>View Analytics Filtered by Segment</div><a aria-label=\"Skip link to View Analytics Filtered by Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#view-analytics-filtered-by-segment\"></a></h1>\n<p>Under the <em>Do more with this segment section,</em> you have the option to view an analytics report. This is for the chosen segment alone and not your entire user base. </p>\n<p>Real-time dashboard views such as the <em>Today</em> dashboard only enable filtering by live user segments. Analytics based on past behavior such as mobile app, revenue, funnels, cohorts, trends, and events will only enable filtering their stats by past behavior segments.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"create-campaigns-for-a-chosen-segment\"></div><div class=\"heading-text\"><div id=\"section-create-campaigns-for-a-chosen-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>Create Campaigns for a Chosen Segment</div><a aria-label=\"Skip link to Create Campaigns for a Chosen Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#create-campaigns-for-a-chosen-segment\"></a></h1>\n<p>Under the <em>Do more with this segment</em> section, under <em>Engage</em>, you have the option to create a campaign to message a specific segment.</p>\n<p>This immediately takes you to the messaging channel with your segment criteria pre-populated in the target.</p>\n<figure><span aria-label=\"617\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"617\" loading=\"lazy\" src=\"https://files.readme.io/3c7905e-Segments_Do_More_Campaign.png\" title=\"Click Campaign from the Do More with this Segment option\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Create a Campaign from the Segment</p></figcaption></figure>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"include-and-exclude-segments\"></div><div class=\"heading-text\"><div id=\"section-include-and-exclude-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Include and Exclude Segments</div><a aria-label=\"Skip link to Include and Exclude Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#include-and-exclude-segments\"></a></h1>\n<p>You can simplify complex queries by including or excluding the existing user segments. Create segments with complex conditions once and then reuse them in different scenarios. </p>\n<p>You can create powerful segmentation that is valid for a variety of scenarios. </p>\n<figure><span aria-label=\"715\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"715\" loading=\"lazy\" src=\"https://files.readme.io/30d054b-0fd3c96-Find_people_include_exclude_segments.png\" title=\"Create Segments with Complex Conditions\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Include and Exclude Segments</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"exclude-segments\"></div><div class=\"heading-text\"><div id=\"section-exclude-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Exclude Segments</div><a aria-label=\"Skip link to Exclude Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#exclude-segments\"></a></h2>\n<p>There may be instances when you want to exclude some users based on specific criteria. </p>\n<p>For example, you want to offer discounts to all the users who have expressed interest by adding the product to the cart in the past 30 days; however, you want to save your engagement dollars by excluding the power users.<br/>\nThe parameters for these power users can be the following:</p>\n<ul>\n<li>Users who have charged three times in the past three months, and </li>\n<li>Users who have launched the app 15 times in the past month, and</li>\n<li>Users who rated a product 10 times in the past year</li>\n</ul>\n<p>Now, you can create a segment with these criteria called <em>Power Users</em> and use it every time rather than creating a complex query each time. You can save all these parameters in a segment called <em>Power Users</em> and exclude them from the discount message. </p>\n<p>The following is a campaign query for an e-commerce app that excludes the <em>Power Users</em> segment.</p>\n<figure><span aria-label=\"1050\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1050\" loading=\"lazy\" src=\"https://files.readme.io/2fb7f6a-exclude_segments_campaign.png\" title=\"Set Up the Options to Exclude a Segment from Campaign\" align=\"center\" class=\"border\" width=\"100%\" caption=\"\" height=\"auto\"/></span></span><figcaption><p>Exclude Segments</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"include-segments\"></div><div class=\"heading-text\"><div id=\"section-include-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Include Segments</div><a aria-label=\"Skip link to Include Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#include-segments\"></a></h2>\n<p>There may be instances when you want to include some users based on specific criteria. </p>\n<p>Consider the example of a ride-hailing app. You want to nudge your users to enroll for a monthly pass as soon as they open the app. The parameters for these users can be the following:</p>\n<ul>\n<li>The users must be power users, and</li>\n<li>The users have booked more than five rides in a month, and</li>\n<li>They belong to select cities in the country</li>\n</ul>\n<p>Now, you can create a segment with these criteria called <em>Power Users</em> and using it repeatedly rather than creating a complex query each time. </p>\n<p>The following is a campaign query for a ride-hailing app that includes the <em>Power Users</em> segment.</p>\n<figure><span aria-label=\"1067\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1067\" loading=\"lazy\" src=\"https://files.readme.io/f9f341a-include_segments_campaign.png\" title=\"Set Up the Options to Include a Segment from Campaign\" align=\"center\" class=\"border\" width=\"100%\" caption=\"\" height=\"auto\"/></span></span><figcaption><p>Include Segment</p></figcaption></figure>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Include and Exclude Segments</p></h2><ul>\n<li>You can include and exclude segments in the same query. It is considered as an <em>AND</em> condition between the Included and the Excluded segments.\n<ul>\n<li>The include and exclude segments are currently unavailable for bulletins and A/B Testing.</li>\n<li>The segments available for including or excluding users can only be of the type <a href=\"/docs/segments#section-past-behavior-segments\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"segments#section-past-behavior-segments\">PBS</a> segment.</li>\n</ul>\n</li>\n</ul></blockquote>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"additional-and-by-behavior-filters\"></div><div class=\"heading-text\"><div id=\"section-additional-and-by-behavior-filters\" class=\"heading-anchor_backwardsCompatibility\"></div>Additional AND By Behavior Filters</div><a aria-label=\"Skip link to Additional AND By Behavior Filters\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#additional-and-by-behavior-filters\"></a></h1>\n<p><em>AND By behavior</em> filters provide customers the ability to segment users based on the count, average, or total sum of a property value.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"count\"></div><div class=\"heading-text\"><div id=\"section-count\" class=\"heading-anchor_backwardsCompatibility\"></div>Count</div><a aria-label=\"Skip link to Count\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#count\"></a></h3>\n<p>The count filter allows customers to filter users by event count. The query finds all users who performed a <em>Charged</em> event greater than 5 times in the past 30 days. </p>\n<figure><span aria-label=\"1192\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1192\" loading=\"lazy\" src=\"https://files.readme.io/0678593-2020-11-24_17-51-01_Count.png\" title=\"Select Count to Filter Users by Count\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Count Filter</p></figcaption></figure>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"average-of-property-filter\"></div><div class=\"heading-text\"><div id=\"section-average-of-property-filter\" class=\"heading-anchor_backwardsCompatibility\"></div>Average of Property Filter</div><a aria-label=\"Skip link to Average of Property Filter\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#average-of-property-filter\"></a></h3>\n<p>The <em>Average of property</em> filter allows customers to filter users by the average of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the average <em>Revenue</em> event property per event is greater than $10. </p>\n<p>The <em>Average of property</em> filter allows averaging the value of the selected event property. For example, you can find out the average revenue earned from all users who performed purchases worth $10 or less. Let us assume that 5 users charged for each for $3, $5, $7, $2, and $8. The average value of all the purchases lower than $10 is ($ 3+ 5 +7+2+8)/5 events = 25/5= $5 per event. </p>\n<p>Let us assume that the value for 2 charged events is missing. The charged event values received are $3, $5, and $7. The value of the missing events will be considered as 0. The average of property is now ($3 + 5 +7 +0 +0)/5 events = 15/5 =$3 per event. </p>\n<p>If you want to exclude all the events that do not have event properties, you can select the property that exists a condition in the <em>Filter by</em> section.</p>\n<figure><span aria-label=\"1192\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1192\" loading=\"lazy\" src=\"https://files.readme.io/09c3239-2020-11-24_17-52-22_Average_of_property.png\" title=\"Select Average of Property Filter\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Average of Property Filter</p></figcaption></figure>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"total-sum-of-property\"></div><div class=\"heading-text\"><div id=\"section-total-sum-of-property\" class=\"heading-anchor_backwardsCompatibility\"></div>Total Sum of Property</div><a aria-label=\"Skip link to Total Sum of Property\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#total-sum-of-property\"></a></h3>\n<p>The <em>Total sum of property</em> filter allows customers to filter users by the sum of a chosen event property. The query finds all users who performed a <em>Charged</em> event such that the <em>Revenue</em> event property is greater than $10.</p>\n<figure><span aria-label=\"1194\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1194\" loading=\"lazy\" src=\"https://files.readme.io/d973ab4-2020-11-24_17-53-50_Total_sum_of_property.png\" title=\"Select Total Sum of Property Filter\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Total Sum of Property Filter</p></figcaption></figure>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Include Users Who Did Not Do the Event</p></h2><p>If the query is to find people who performed the charged event fewer than five times, by default, the users who have not performed the charged event are not included in the result set. Only the users who did the charged event but did it fewer than five times are included; however, if the checkbox for <em>Include users who didn’t do the event</em> is selected, those users are also included in the result set. The same is true for sum and average.</p></blockquote>\n<figure><span aria-label=\"1187\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1187\" loading=\"lazy\" src=\"https://files.readme.io/db44a26-2020-11-24_17-56-46_Checkbox_message.png\" title=\"Select the Checkmark to Include Users Who Did Not Do an Event\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Include Users Who Did Not Do an Event</p></figcaption></figure>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"segment-operations\"></div><div class=\"heading-text\"><div id=\"section-segment-operations\" class=\"heading-anchor_backwardsCompatibility\"></div>Segment Operations</div><a aria-label=\"Skip link to Segment Operations\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#segment-operations\"></a></h1>\n<p>You can perform different actions on the segments from the <em>Segments</em> page. Each of them is explained in the sections to follow</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"search-segment\"></div><div class=\"heading-text\"><div id=\"section-search-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>Search Segment</div><a aria-label=\"Skip link to Search Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#search-segment\"></a></h2>\n<p>You can search segments by their Name or ID from the <em>Segments</em> page.</p>\n<figure><span aria-label=\"2396\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2396\" loading=\"lazy\" src=\"https://files.readme.io/1251882-Search_Segment.png\" title=\"Search Segment.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Search a Segment</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"copy-segment-name-and-id\"></div><div class=\"heading-text\"><div id=\"section-copy-segment-name-and-id\" class=\"heading-anchor_backwardsCompatibility\"></div>Copy Segment Name and ID</div><a aria-label=\"Skip link to Copy Segment Name and ID\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#copy-segment-name-and-id\"></a></h2>\n<p>To copy segment name and ID:</p>\n<ol>\n<li>From <em>Segments</em> page, hover on the <em>name</em> or <em>ID</em> of the required segment.</li>\n<li>Click the <span aria-label=\"Copy\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Copy\" loading=\"lazy\" src=\"https://files.readme.io/0e1c106-Copy_icon.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span> icon against the respective segment.</li>\n</ol>\n<figure><span aria-label=\"2402\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2402\" loading=\"lazy\" src=\"https://files.readme.io/0455ea5-Copy_Segment_name_and_ID_.png\" title=\"Copy Segment name and ID .png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Copy a Segment Name and ID</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"engage-with-segment\"></div><div class=\"heading-text\"><div id=\"section-engage-with-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>Engage with Segment</div><a aria-label=\"Skip link to Engage with Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#engage-with-segment\"></a></h2>\n<p>To engage with a segment directly from the <em>Segments</em> page:</p>\n<ol>\n<li>Click <span aria-label=\"Ellipses\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Ellipses\" loading=\"lazy\" src=\"https://files.readme.io/b15093f-ellipses_icon.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Engage</strong>.</li>\n</ol>\n<figure><span aria-label=\"2394\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2394\" loading=\"lazy\" src=\"https://files.readme.io/e73666c-Engage_from_Segments_page.png\" title=\"Engage from Segments page.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Engage with a Segment</p></figcaption></figure>\n<p> On clicking, <em>Messaging Channels</em> popup displays.</p>\n<ol start=\"2\">\n<li>Select the <em>Messaging Channel</em>. </li>\n</ol>\n<figure><span aria-label=\"2376\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2376\" loading=\"lazy\" src=\"https://files.readme.io/6d679c6-Messaging_Channels_popup.png\" title=\"Messaging Channels popup.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Select a Messaging Channel</p></figcaption></figure>\n<p>On selecting the channel, you are navigated to the messaging channel with your segment criteria pre-populated under the <em>Who</em> section of the <em>New Campaign</em> page.</p>\n<figure><span aria-label=\"2752\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2752\" loading=\"lazy\" src=\"https://files.readme.io/4ebf6d1-Who_section_prepopulated.png\" title=\"Who section prepopulated.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Create a Campaign</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"clone-a-segment\"></div><div class=\"heading-text\"><div id=\"section-clone-a-segment\" class=\"heading-anchor_backwardsCompatibility\"></div>Clone a Segment</div><a aria-label=\"Skip link to Clone a Segment\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#clone-a-segment\"></a></h2>\n<p>This operation helps to create a new segment from an already existing segment with minor or no modifications to the qualification criteria of the segment. To clone a segment directly from the <em>Segments</em> page:</p>\n<ol>\n<li>Click the <span aria-label=\"Ellipses\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Ellipses\" loading=\"lazy\" src=\"https://files.readme.io/b15093f-ellipses_icon.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Clone</strong>.</li>\n</ol>\n<figure><span aria-label=\"2394\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2394\" loading=\"lazy\" src=\"https://files.readme.io/d3fba76-Clone_Segment.png\" title=\"Clone Segment.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Clone a Segment</p></figcaption></figure>\n<p> On clicking, the <em>Create New</em> page opens with prepopulated qualification criteria.</p>\n<ol start=\"2\">\n<li>Make the necessary modifications to the qualification criteria, if required.</li>\n<li>Click <strong>Save segment</strong>.</li>\n<li>Enter the <em>Segment name</em> and click <strong>Save</strong>.</li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"delete\"></div><div class=\"heading-text\"><div id=\"section-delete\" class=\"heading-anchor_backwardsCompatibility\"></div>Delete</div><a aria-label=\"Skip link to Delete\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#delete\"></a></h2>\n<p>There may be times when you may need to delete unused segments. To delete the unused segments:</p>\n<ol>\n<li>Click<span aria-label=\"Ellipses\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Ellipses\" loading=\"lazy\" src=\"https://files.readme.io/b15093f-ellipses_icon.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span> icon displayed against the segment name under the <em>Segment details</em> column and click <strong>Delete</strong>.</li>\n</ol>\n<figure><span aria-label=\"2394\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2394\" loading=\"lazy\" src=\"https://files.readme.io/c9ab0c2-Delete_Segment.png\" title=\"Delete Segment.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Delete a Segment</p></figcaption></figure>\n<p>On clicking, the <em>Delete Segment?</em> popup is displayed on the right side of the screen.</p>\n<ol start=\"2\">\n<li>Click <strong>Delete</strong> to confirm your action.</li>\n</ol>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Note</p></h2><p>If your account&#x27;s total number of segments exceeds 1000, you can view up to 500 segments on a single page and delete a maximum of 500 segments at a time. If the number of segments is less than 1000, you can view up to 50 segments on a single page and delete a maximum of 50 segments at a time.</p></blockquote>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"sort\"></div><div class=\"heading-text\"><div id=\"section-sort\" class=\"heading-anchor_backwardsCompatibility\"></div>Sort</div><a aria-label=\"Skip link to Sort\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#sort\"></a></h2>\n<p>You can sort segments based on the following columns under <em>Segments</em> page by clicking the arrows against the respective columns :</p>\n<ul>\n<li>Segment details</li>\n<li>Created on</li>\n<li>Updated On</li>\n<li>Engagement</li>\n<li>Dependent Segments</li>\n</ul>\n<figure><span aria-label=\"1188\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1188\" loading=\"lazy\" src=\"https://files.readme.io/ab3b2c8-Sort_Segments.gif\" title=\"Sort Segments.gif\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Sort Segments</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"filter-segments\"></div><div class=\"heading-text\"><div id=\"section-filter-segments\" class=\"heading-anchor_backwardsCompatibility\"></div>Filter Segments</div><a aria-label=\"Skip link to Filter Segments\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#filter-segments\"></a></h2>\n<p>You can filter out segments based on the following fields by clicking the <span aria-label=\"Filter\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Filter\" loading=\"lazy\" src=\"https://files.readme.io/9cb6680-Filter_icon.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span> icon:</p>\n<ul>\n<li>Type: Indicates the type of segment. </li>\n<li>Goals. Indicates the goals running on the segment.</li>\n<li>Created by: Indicates the name of the user who created the segment.</li>\n<li>Updated by: Indicates the name of the user who last updated the segment.</li>\n</ul>\n<figure><span aria-label=\"1196\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"1196\" loading=\"lazy\" src=\"https://files.readme.io/2382971-Filter_Segments.gif\" title=\"Filter Segments.gif\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Filter Segments</p></figcaption></figure>\n<p>You can also filter segments based on the date on which the segments were created. To do so, select the date range, available at the top, for which you want to view the segment.</p>\n<figure><span aria-label=\"2398\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"2398\" loading=\"lazy\" src=\"https://files.readme.io/6a92678-Filter_Segments_by_creation_date.png\" title=\"Filter Segments by creation date.png\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Filter Segments by Date</p></figcaption></figure>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"status":200,"language":"json","code":"{}","name":""},{"status":400,"language":"json","code":"{}","name":""}]},"params":[],"examples":{"codes":[]}},"next":{"description":"","pages":[]},"algolia":{"recordCount":30,"publishPending":false,"translationFailure":false,"updatedAt":"2024-07-23T07:18:30.642Z"},"title":"Segments","icon":"","updates":[],"type":"basic","slug":"segments","excerpt":"Understand what are CleverTap Segments and how it works.","body":"# Overview\n\nA segment in CleverTap is a group of users that share the same characteristics such as actions performed, actions not performed, or user profile properties based on the defined criteria. For example, a segment can be users who launched the app for the first time in the past 30 days. A more complex segment could be users who live in New York, were acquired via a Facebook campaign in April, transacted three or more times in May and June, and have not transacted in the past two weeks.\n\nThe _Segments_ page lets you create segments, perform different operations on the segments, and view segment trends over time to understand how a segment behaves in response to your marketing initiatives. The entire CleverTap dashboard can be filtered by any segment you create, including any of our analytics features.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/5a2d5bd-Segment_List_Page.gif\",\n null,\n \"Segment List\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"View List of Created Segments\"\n }\n ]\n}\n[/block]\n\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"<p>Field</p>\",\n \"h-1\": \"<p>Description</p>\",\n \"0-0\": \"<p>Segment details</p>\",\n \"0-1\": \"<p>Displays the details like segment name, ID, and email ID of the user who created the segment.</p>\",\n \"1-0\": \"<p>Type</p>\",\n \"1-1\": \"Displays the type of segment. The following are the options available: \\n \\n<li>Past Behavior Segment</li><li>Live User Segment</li><li>Custom List Segment</li><li>Partner Segment (where Partner Name can be Amplitude, Mixpanel)</li>\",\n \"2-0\": \"<p>Created on</p>\",\n \"2-1\": \"<p>Displays the date on which the segment was created.</p>\",\n \"3-0\": \"<p>Updated on</p>\",\n \"3-1\": \"<p>Displays the date on which the segment was last updated.</p>\",\n \"4-0\": \"<p>Updated by</p>\",\n \"4-1\": \"<p>Displays the email ID of the user who last updated the segment.</p>\",\n \"5-0\": \"<p>Goals</p>\",\n \"5-1\": \"<p>Displays the number of goals that are running on the segment.</p>\",\n \"6-0\": \"<p>IBS Goals</p>\",\n \"6-1\": \"<p>Displays the number of goals running with Intent-Based Segment.</p>\",\n \"7-0\": \"<p>Engagement</p>\",\n \"7-1\": \"<ul><li>Displays the number of active and scheduled customer engagements such as campaigns and journeys that use the segment within <a href=\\\"doc:segments#include-and-exclude-segments\\\">include/exclude</a> filters.</li><li>On clicking the number, it displays the list of campaigns and journeys where the segment is being used. You can also click on a particular campaign/journey from this list to view the campaign details.</li></ul>\",\n \"8-0\": \"<p>Dependent Segments</p>\",\n \"8-1\": \"<ul><li>Displays the number of other segments that include or exclude the selected segment.</li><li>On clicking the number, it displays the list of segments that include/exclude the selected segment. You can also click on a particular segment from this list to view the segment details.</li></ul>\"\n },\n \"cols\": 2,\n \"rows\": 9,\n \"align\": [\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n# System User Segments\n\nBefore creating any segment on the CleverTap dashboard, there are default system segments already present on the dashboard. The following are the system-defined user segments that are available for your use: \n\n- **All Users**: This user segment contains all the users added to your project.\n- **Test Users**: The Test User segment is a default user segment in CleverTap that businesses can use to test their campaigns, journeys, and product experiences before sending them to actual users. This segment allows businesses to experiment with new features, messaging, and campaigns in a safe and controlled environment. Using Test Users helps businesses measure the effectiveness of their ideas before rolling them out to a larger audience. Test Users can be manually created from the CleverTap dashboard or imported through a CSV file and segmented based on various criteria. For more information, refer to [Mark a User Profile as a Test Profile](doc:user-profiles#mark-a-user-profile-as-a-test-profile).\n\n# Types of Segments\n\nThere are three types of segments in CleverTap, which are explained in the following sections:\n\n- [Past Behavior Segments](doc:segments#past-behavior-segments)\n- [Live User Segments](doc:segments#live-user-segments)\n- [Custom List Segments](doc:segments#custom-list-segments)\n\n## Past Behavior Segments\n\nPast behavior segments include users grouped by their actions in the past. You can group users based on a single activity or do complex combinations of actions, inactions, and user properties.\n\nFor example, you can create a segment of users from California, who are females, launched the application in the last 30 days, and have not purchased anything from the app.\n\nPast behavior segments can be based on:\n\n- **Actions**: Add users to a segment if they have performed an event. For example, users who added a product to the cart in the past 30 days.\n- **Inaction**: Add users to a segment if they have performed an event but did not perform another event within a certain time. For example, users who added a product to the cart but did not purchase in the last 30 days.\n- **Actions with user properties**: Add users to a segment if they did or did not perform an event and have a common user property. For example, platinum-level users who added a product to the cart but did not purchase in the last 30 days.\n\n## Live User Segments\n\nWhile past behavior segments let you evaluate users based on historic criteria, live user segments let you track what is happening in your app right now. When you define a set of behaviors of interest, CleverTap monitors for these behaviors as they happen in your app and immediately adds a user to a segment the moment their behavior matches your action criteria. You can create live user segments for the following:\n\n- **Single action**: Add users to a segment as soon as they perform an event. For example, users who booked a movie ticket from your app.\n- **Inaction within time**: Add users to a segment when they perform a particular event but did not perform another event within a certain time. For example, users who have added a product to the cart but did not purchase it within 10 minutes of adding the product to the cart.\n- **On a date/time**: Add users to a segment based on date and time property value. For example, users who have an appointment five days from the current date.\n- **Page visit**: Add users to a segment as soon as they visit a specific URL on your website. For example, users who have visited the Resources page of your website.\n- **Referrer entry**: Add users to a segment based on a referring website or campaign. For example, users who have visited your website via a specific external referrer URL.\n- **Page count**: Add users to a segment based on the number of pages visited by them. For example, users who have visited five web pages on your website.\n\n## Custom List Segments\n\nA custom list segment is a list of users from any source, including third-party tools or internal databases. You can deliver personalized messages to these users based on their past or real-time behavior in the app. For more information, refer to [Custom List Segment](doc:custom-list-segments).\n\n# Create Segments\n\nThe steps vary based on the type of segment you want to create.\n\n## Create Past Behavior Segments\n\nIn this example, we can create an action-based segment where users will qualify if they have applied for a payment offer at least one time in the past 30 days.\n\nTo create a past behavior segment, perform the following steps:\n\n1. Navigate to _Segments_ > _Segments_ from the dashboard.\n2. Click **+Segment**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b89f6b6-Create_Segments.png\",\n null,\n \"Create a New Segment\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a New Segment\"\n }\n ]\n}\n[/block]\n\n\n3. Select the box _Actions_ underneath _Past behavior segments_ from the main segment creation page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/e12f3df-Past_Behavior_Segments.png\",\n null,\n \"Past Behavior Segments\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Past Behavior Segments\"\n }\n ]\n}\n[/block]\n\n\n4. Define the segment rule as shown below on the segment query page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6f6d353-Segments_PSB_Create_New.png\",\n \"Set Up Segment Options to Create a Past Behavior Segment\",\n 1228\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Past Behavior Segment\"\n }\n ]\n}\n[/block]\n\n\n5. Click **Save segment** and name the segment.\n\nYou can now view your new segment on the _Segment List_ page.\n\n## Create Live User Segments\n\nIn this example, we can create an _Inaction within time_ segment for which users will qualify in real-time as soon as they add a product to their cart but do not purchase the product within 10 minutes.\n\n> 📘 Golden Window for Mobile Transactions\n> \n> The golden window within which most users transact on our iOS and Android app platforms is within 10 minutes.\n\nTo create a live segment with CleverTap, perform the following steps:\n\n1. From the dashboard, navigate to _Segments_ > _Segments_.\n2. Click **+ Segment**.\n3. Under _Live user segments_, select the _Inaction within time_ box.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/21b8b4d-Inaction_Within_Time_Segment.png\",\n null,\n \"Create Live User Segment\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Live User Segments\"\n }\n ]\n}\n[/block]\n\n\n4. Select the appropriate properties for your live user segment. \n\nYou may choose to select the _Filter on past user behavior and common properties_ checkbox to apply past action, inaction, or common user property filters.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/033db1c-2_set_up_Live_user_segment_-_Inaction_within_time.png\",\n \"Set Up Segment Options and Click Save Segment\",\n 1403\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Live User Segment\"\n }\n ]\n}\n[/block]\n\n\n5. Click **Save segment** and name the segment.\n\n> 📘 Segment Naming Best Practices\n> \n> Convey the core meaning of the segment while keeping the name brief.\n\nYou can now see your new segment in the main section as _Added to cart but no charge within 10 minutes_.\n\n# View Segment Details\n\nTo view segment details, navigate to _Segments_ > _Segments_, search for the segment you are looking for and then click on it. On clicking, segment details are displayed. At the top of the page, you can click _View segment definition_ to understand more about the underlying query.\n\n## Past Behavior Segment Details\n\nThe top portion of the past behavior user segment report consists of a way to first view the segment definition to understand its underlying query. There are graphs on the left-hand side showing the plot of the number of users who qualified for the segment going forward from the first complete day post-segment creation. The list on the right-hand side shows the sample list of users who qualified for the segment on this day.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/1225063-report.png\",\n \"View Segment Trend Report\",\n 1204\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Trend\"\n }\n ]\n}\n[/block]\n\n\nThe past behavior segment statistics are computed daily. However, when these segments are used in campaigns, the users who qualify for these segments are computed in real time. This ensures that users meeting the segment criteria during campaign execution reflect the most recent user activity data.\n\nThe lower portion of the past behavior segment report consists of reachability percentages for these users within each messaging channel. The lower-most part of the report shows you how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/8f416de-lower_report.png\",\n \"View Segment Size and Reachability Report\",\n 1206\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Size and Reachability\"\n }\n ]\n}\n[/block]\n\n\n## Live User Segment Details\n\nTo view a live user segment report, perform the following steps:\n\n1. From the dashboard, navigate to _Segments_ > _Segments_.\n2. Search for the segment you are looking for, then click on it. \n\nAt the top of the report, you can click _View segment definition_ to understand more about the underlying query. \n\nThe two graphs describe the following:\n\n- The left-hand side shows the plot of the number of users who qualified for the segment going forward from the first complete day after creating the segment.\n- The right-hand side shows the real-time rate at which users are qualifying for the segment vs. all user activity on your app/website. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/821380f-4a_top_report.png\",\n \"View Live User Segment Reports\",\n 1272\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Reports\"\n }\n ]\n}\n[/block]\n\n\n- The lower portion of the live user segment report consists of a list of sample users trickling into your segment in real time on the right-hand side. It also shows the reachability percentages for these users within each messaging channel on the left-hand side.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/25d5194-4b_middle_report.png\",\n \"View Segment Size and Reachability\",\n 1269\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Segment Size and Reachability\"\n }\n ]\n}\n[/block]\n\n\n- The lower-most part of the report shows how to do more with this segment by either filtering relevant analytics dashboard views by this particular user segment or reaching out to this segment via relevant messaging channels.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/44308a1-4c_bottom_report.png\",\n \"View Sample Users for an Event\",\n 1266\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Sample Users\"\n }\n ]\n}\n[/block]\n\n\n# Export Users in a Segment\n\nCleverTap allows you to export the users from any segment in the CSV format. To do so:\n\n1. From the _Segments_ page, select the segment from which you may want to export the users. You can also filter out the segments using the _Type_ and _Goals_ filters. The page opens where all the segment details are displayed.\n2. Scroll down and navigate to the _Sample users_ section and click **Download**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/00397d4-small-Download_All_Users.png\",\n null,\n \"Download Sample Users\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Download Sample Users\"\n }\n ]\n}\n[/block]\n\n\n3. Select the fields you want to export and click **Proceed**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4cab592-small-Include_the_Required_Fields_and_Click_Proceed.png\",\n null,\n \"Select the User Details\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Select the User Details\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Mismatch in Segment Size and Number of Users Exported to CSV File\n> \n> The number of users displayed under the _Segment size and reachability_ section may vary from the number of users exported to the CSV file. This variation is due to the inclusion of blacklisted users under the _Segment size and reachability_ section.\n\n# View Analytics Filtered by Segment\n\nUnder the _Do more with this segment section,_ you have the option to view an analytics report. This is for the chosen segment alone and not your entire user base. \n\nReal-time dashboard views such as the _Today_ dashboard only enable filtering by live user segments. Analytics based on past behavior such as mobile app, revenue, funnels, cohorts, trends, and events will only enable filtering their stats by past behavior segments.\n\n# Create Campaigns for a Chosen Segment\n\nUnder the _Do more with this segment_ section, under _Engage_, you have the option to create a campaign to message a specific segment.\n\nThis immediately takes you to the messaging channel with your segment criteria pre-populated in the target.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/3c7905e-Segments_Do_More_Campaign.png\",\n \"Click Campaign from the Do More with this Segment option\",\n 617\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Campaign from the Segment\"\n }\n ]\n}\n[/block]\n\n\n# Include and Exclude Segments\n\nYou can simplify complex queries by including or excluding the existing user segments. Create segments with complex conditions once and then reuse them in different scenarios. \n\nYou can create powerful segmentation that is valid for a variety of scenarios. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/30d054b-0fd3c96-Find_people_include_exclude_segments.png\",\n \"Create Segments with Complex Conditions\",\n 715\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Include and Exclude Segments\"\n }\n ]\n}\n[/block]\n\n\n## Exclude Segments\n\nThere may be instances when you want to exclude some users based on specific criteria. \n\nFor example, you want to offer discounts to all the users who have expressed interest by adding the product to the cart in the past 30 days; however, you want to save your engagement dollars by excluding the power users. \nThe parameters for these power users can be the following:\n\n- Users who have charged three times in the past three months, and \n- Users who have launched the app 15 times in the past month, and\n- Users who rated a product 10 times in the past year\n\nNow, you can create a segment with these criteria called _Power Users_ and use it every time rather than creating a complex query each time. You can save all these parameters in a segment called _Power Users_ and exclude them from the discount message. \n\nThe following is a campaign query for an e-commerce app that excludes the _Power Users_ segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2fb7f6a-exclude_segments_campaign.png\",\n \"Set Up the Options to Exclude a Segment from Campaign\",\n 1050\n ],\n \"align\": \"center\",\n \"sizing\": \"100\",\n \"border\": true,\n \"caption\": \"Exclude Segments\"\n }\n ]\n}\n[/block]\n\n\n## Include Segments\n\nThere may be instances when you want to include some users based on specific criteria. \n\nConsider the example of a ride-hailing app. You want to nudge your users to enroll for a monthly pass as soon as they open the app. The parameters for these users can be the following:\n\n- The users must be power users, and\n- The users have booked more than five rides in a month, and\n- They belong to select cities in the country\n\nNow, you can create a segment with these criteria called _Power Users_ and using it repeatedly rather than creating a complex query each time. \n\nThe following is a campaign query for a ride-hailing app that includes the _Power Users_ segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/f9f341a-include_segments_campaign.png\",\n \"Set Up the Options to Include a Segment from Campaign\",\n 1067\n ],\n \"align\": \"center\",\n \"sizing\": \"100\",\n \"border\": true,\n \"caption\": \"Include Segment\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Include and Exclude Segments\n> \n> - You can include and exclude segments in the same query. It is considered as an _AND_ condition between the Included and the Excluded segments.\n> - The include and exclude segments are currently unavailable for bulletins and A/B Testing.\n> - The segments available for including or excluding users can only be of the type [PBS](doc:segments#section-past-behavior-segments) segment.\n\n# Additional AND By Behavior Filters\n\n_AND By behavior_ filters provide customers the ability to segment users based on the count, average, or total sum of a property value.\n\n### Count\n\nThe count filter allows customers to filter users by event count. The query finds all users who performed a _Charged_ event greater than 5 times in the past 30 days. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/0678593-2020-11-24_17-51-01_Count.png\",\n \"Select Count to Filter Users by Count\",\n 1192\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Count Filter\"\n }\n ]\n}\n[/block]\n\n\n### Average of Property Filter\n\nThe _Average of property_ filter allows customers to filter users by the average of a chosen event property. The query finds all users who performed a _Charged_ event such that the average _Revenue_ event property per event is greater than $10. \n\nThe _Average of property_ filter allows averaging the value of the selected event property. For example, you can find out the average revenue earned from all users who performed purchases worth $10 or less. Let us assume that 5 users charged for each for $3, $5, $7, $2, and $8. The average value of all the purchases lower than $10 is ($ 3+ 5 +7+2+8)/5 events = 25/5= $5 per event. \n\nLet us assume that the value for 2 charged events is missing. The charged event values received are $3, $5, and $7. The value of the missing events will be considered as 0. The average of property is now ($3 + 5 +7 +0 +0)/5 events = 15/5 =$3 per event. \n\nIf you want to exclude all the events that do not have event properties, you can select the property that exists a condition in the _Filter by_ section.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/09c3239-2020-11-24_17-52-22_Average_of_property.png\",\n \"Select Average of Property Filter\",\n 1192\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Average of Property Filter\"\n }\n ]\n}\n[/block]\n\n\n### Total Sum of Property\n\nThe _Total sum of property_ filter allows customers to filter users by the sum of a chosen event property. The query finds all users who performed a _Charged_ event such that the _Revenue_ event property is greater than $10.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d973ab4-2020-11-24_17-53-50_Total_sum_of_property.png\",\n \"Select Total Sum of Property Filter\",\n 1194\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Total Sum of Property Filter\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Include Users Who Did Not Do the Event\n> \n> If the query is to find people who performed the charged event fewer than five times, by default, the users who have not performed the charged event are not included in the result set. Only the users who did the charged event but did it fewer than five times are included; however, if the checkbox for _Include users who didn’t do the event_ is selected, those users are also included in the result set. The same is true for sum and average.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/db44a26-2020-11-24_17-56-46_Checkbox_message.png\",\n \"Select the Checkmark to Include Users Who Did Not Do an Event\",\n 1187\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Include Users Who Did Not Do an Event\"\n }\n ]\n}\n[/block]\n\n\n# Segment Operations\n\nYou can perform different actions on the segments from the _Segments_ page. Each of them is explained in the sections to follow\n\n## Search Segment\n\nYou can search segments by their Name or ID from the _Segments_ page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/1251882-Search_Segment.png\",\n \"Search Segment.png\",\n 2396\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Search a Segment\"\n }\n ]\n}\n[/block]\n\n\n## Copy Segment Name and ID\n\nTo copy segment name and ID:\n\n1. From _Segments_ page, hover on the _name_ or _ID_ of the required segment.\n2. Click the ![Copy](https://files.readme.io/0e1c106-Copy_icon.png) icon against the respective segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/0455ea5-Copy_Segment_name_and_ID_.png\",\n \"Copy Segment name and ID .png\",\n 2402\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Copy a Segment Name and ID\"\n }\n ]\n}\n[/block]\n\n\n## Engage with Segment\n\nTo engage with a segment directly from the _Segments_ page:\n\n1. Click ![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Engage**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/e73666c-Engage_from_Segments_page.png\",\n \"Engage from Segments page.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Engage with a Segment\"\n }\n ]\n}\n[/block]\n\n\n On clicking, _Messaging Channels_ popup displays.\n\n2. Select the _Messaging Channel_. \n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/6d679c6-Messaging_Channels_popup.png\",\n \"Messaging Channels popup.png\",\n 2376\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Select a Messaging Channel\"\n }\n ]\n}\n[/block]\n\n\nOn selecting the channel, you are navigated to the messaging channel with your segment criteria pre-populated under the _Who_ section of the _New Campaign_ page.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/4ebf6d1-Who_section_prepopulated.png\",\n \"Who section prepopulated.png\",\n 2752\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Create a Campaign\"\n }\n ]\n}\n[/block]\n\n\n## Clone a Segment\n\nThis operation helps to create a new segment from an already existing segment with minor or no modifications to the qualification criteria of the segment. To clone a segment directly from the _Segments_ page:\n\n1. Click the ![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Clone**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d3fba76-Clone_Segment.png\",\n \"Clone Segment.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Clone a Segment\"\n }\n ]\n}\n[/block]\n\n\n On clicking, the _Create New_ page opens with prepopulated qualification criteria.\n\n2. Make the necessary modifications to the qualification criteria, if required.\n3. Click **Save segment**.\n4. Enter the _Segment name_ and click **Save**.\n\n## Delete\n\nThere may be times when you may need to delete unused segments. To delete the unused segments:\n\n1. Click![Ellipses](https://files.readme.io/b15093f-ellipses_icon.png) icon displayed against the segment name under the _Segment details_ column and click **Delete**.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/c9ab0c2-Delete_Segment.png\",\n \"Delete Segment.png\",\n 2394\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Delete a Segment\"\n }\n ]\n}\n[/block]\n\n\nOn clicking, the _Delete Segment?_ popup is displayed on the right side of the screen.\n\n2. Click **Delete** to confirm your action.\n\n> 📘 Note\n> \n> If your account's total number of segments exceeds 1000, you can view up to 500 segments on a single page and delete a maximum of 500 segments at a time. If the number of segments is less than 1000, you can view up to 50 segments on a single page and delete a maximum of 50 segments at a time.\n\n## Sort\n\nYou can sort segments based on the following columns under _Segments_ page by clicking the arrows against the respective columns :\n\n- Segment details\n- Created on\n- Updated On\n- Engagement\n- Dependent Segments\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/ab3b2c8-Sort_Segments.gif\",\n \"Sort Segments.gif\",\n 1188\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Sort Segments\"\n }\n ]\n}\n[/block]\n\n\n## Filter Segments\n\nYou can filter out segments based on the following fields by clicking the ![Filter](https://files.readme.io/9cb6680-Filter_icon.png) icon:\n\n- Type: Indicates the type of segment. \n- Goals. Indicates the goals running on the segment.\n- Created by: Indicates the name of the user who created the segment.\n- Updated by: Indicates the name of the user who last updated the segment.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2382971-Filter_Segments.gif\",\n \"Filter Segments.gif\",\n 1196\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Filter Segments\"\n }\n ]\n}\n[/block]\n\n\nYou can also filter segments based on the date on which the segments were created. 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Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations)."},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":""}]},"project":{"_id":"5a555fcd385eab001e34eab7","appearance":{"nextStepsLabel":"","hideTableOfContents":false,"showVersion":true,"html_hidelinks":false,"html_footer_meta":"<script>\n //footer - all elements are already loaded. \n var id404 = document.getElementById(\"Htext\");\n\tif(id404 && id404.textContent == 'Page not found'){\n clevertap.event.push(\"404Page\", {\n \"pageUrl\":''+document.URL,\n \"docRef\":''+document.referrer,\n\t\t\t\"website\":\"User docs\"\n });\n }\n</script>","html_head":"<meta name=\"viewport\" content=\"width=device-width\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link rel=\"stylesheet\" href=\"https://use.typekit.net/xeu3gvk.css\">\n\n<script async src=\"https://www.googletagmanager.com/gtag/js?id=G-7N3L311M8B\"></script>\n<script>\n window.dataLayer = window.dataLayer || [];\n function gtag(){dataLayer.push(arguments);}\n gtag('js', new Date());\n gtag('config', 'G-7N3L311M8B');\n var storedVotes = window.localStorage.getItem('@readme:helpfulVotes');\n if (storedVotes) {\n window.localStorage.removeItem('@readme:helpfulVotes');\n }\n</script>\n\n\n\n\n\n<script>\n (function(h,o,t,j,a,r){\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\n h._hjSettings={hjid:3019028,hjsv:6};\n a=o.getElementsByTagName('head')[0];\n r=o.createElement('script');r.async=1;\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\n a.appendChild(r);\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\n</script>\n\n\n<script type=\"text/javascript\">\nvar referrer = document.referrer + ''\nvar previousUrl = referrer\nvar urlObserver = new MutationObserver(function (mutations) {\n if (location.href !== previousUrl) {\n previousUrl = location.href\n pageviewevent()\n }\n})\nurlObserver.observe(document.querySelector('head'), { attributes: true, childList: true, subtree: true }) // Look for URL updates\nfunction pageviewevent () {\n if (!window.clevertap) {\n \treturn\n }\n clevertap.event.push(\"CTDocs Viewed\", {\n \"pageUrl\": '' + location.href,\n \"fromURL\": '' + previousUrl,\n \"startSessionURL\": referrer,\n \"website\":\"user docs\"\n })\n}\n</script>","html_footer":"<ul class=\"footer-details\">\n <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). 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to the CleverTap User Docs. You'll find comprehensive guides and documentation to help you start working with CleverTap as quickly as possible, as well as support if you get stuck. Let's jump right in!"},{"type":"three","alignment":"left","group0":{"title":"Getting Started","text":"[CleverTap Overview](https://docs.clevertap.com/docs/getting-started)\n[Set Up Dashboard](https://docs.clevertap.com/docs/set-up-dashboard)\n[Events](https://docs.clevertap.com/docs/events)\n[Role Based Access Control](https://docs.clevertap.com/docs/role-based-access-control)\n[Data Setup](https://docs.clevertap.com/docs/onboarding-setup-data-management)\n[Error Stream](https://docs.clevertap.com/docs/error-stream)\n[Calendar Widgets](https://docs.clevertap.com/docs/calendar-widgets)\n[Go-Live Checklist](https://docs.clevertap.com/docs/go-live-checklist)"},"group1":{"title":"Behavioural 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Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations)."},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":""}],"webhookEnabled":false,"isHubEditable":true},"projectStore":{"data":{"allow_crawlers":"disabled","glossary":[],"canonical_url":null,"description":null,"parent":null,"homepage_url":null,"id":"5a555fcd385eab001e34eab7","is_migrated":false,"name":"CleverTap User Docs","redirects":[],"sitemap":"disabled","subdomain":"clevertap-user-docs","suggested_edits":"enabled","uri":"/projects/me","variable_defaults":[{"name":"ASDK","default":"3.8.8.0","source":"","id":"5a90a1a56f793d00043c432a"},{"name":"OSDK","default":"4.9.0.9","source":"","id":"5f63056e88193500110ac29f"},{"name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","source":"","id":"5f63056e88193500110ac29e"},{"name":"","default":"","source":"","id":"615ec799daaab2005b8c1e15"}],"webhooks":[],"custom_login":{"login_url":null,"logout_url":null},"onboarding_completed":{"api":false,"appearance":true,"documentation":true,"domain":true,"jwt":true,"logs":false,"metricsSDK":false},"pages":{"not_found":"/versions/stable/custom_pages/404"},"privacy":{"view":"public","password":null},"reference":{"api_sdk_snippets":"enabled","defaults":"always_use","json_editor":"disabled","oauth_flows":"disabled","request_history":"enabled","response_examples":"collapsed","response_schemas":"collapsed"},"seo":{"overwrite_title_tag":"disabled"},"plan":{"type":"business","grace_period":{"enabled":false,"end_date":null},"trial":{"expired":false,"end_date":"2018-01-24T00:35:25.443Z"}},"health_check":{"provider":"statuspage","settings":{"manual":{"status":"down","url":null},"statuspage":{"id":"m6853sjypfcc"}}},"integrations":{"bing":{"verify":null},"google":{"analytics":null,"site_verification":null},"heap":{"id":null},"koala":{"key":null},"localize":{"key":null},"recaptcha":{"site_key":null,"secret_key":null},"segment":{"key":null,"domain":null},"typekit":{"key":"7cdad28c236348f71313354d078093f3fe967668"},"zendesk":{"subdomain":null},"intercom":{"app_id":null,"secure_mode":{"key":null,"email_only":false}}},"permissions":{"appearance":{"private_label":"enabled","custom_code":{"css":"enabled","html":"enabled","js":"enabled"}}},"appearance":{"brand":{"primary_color":"#293378","link_color":"#085ce7","theme":"system"},"changelog":{"layout":"collapsed","show_author":true,"show_exact_date":false},"markdown":{"callouts":{"icon_font":"emojis"}},"table_of_contents":"enabled","whats_next_label":null,"footer":{"readme_logo":"hide"},"logo":{"size":"default","dark_mode":{"uri":null,"url":null,"name":null,"width":null,"height":null,"color":null,"links":{"original_url":null}},"main":{"uri":null,"url":"https://files.readme.io/d7a9800-small-CleverTap_Logo_Logotype_Red_BG2x.png","name":"CleverTap_Logo_Logotype 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none;\n\t}\n\n\t.rm-Container .rm-SearchToggle {\n\t\twidth: 100%;\n\t\tborder: 0;\n\t\tborder-radius: 4px;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G {\n\t\tcolor: #7D7D8E;\n\t\tfont-size: 13px;\n\t\tfont-weight: 400;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\n\tnav#hub-sidebar ul a {\n\t\tfont-size: 16px;\n\t}\n\n\t.rm-Guides #content-head h1 {\n\t\tfont-size: 28px;\n\t\tfont-weight: 400;\n\t}\n\n\t.rm-Sidebar-section .rm-Sidebar-list .Sidebar-link_parent3OBrzjAJRSfq {\n\t\tpadding: 3px 5px 3px 15px;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-textLuTE1ySm4Kqn {\n\t\tdisplay: flex;\n\t\tflex-direction: row-reverse;\n\t\twidth: 100%;\n\t\tjustify-content: space-between;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward {\n\t\tfont-weight: 600;\n\t\tcolor: #434761;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list {\n\t\tposition: relative;\n\t\tmargin: 5px 0 5px 10px;\n\t\tborder-left: none !important;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list::after {\n\t\tcontent: '';\n\t\tposition: absolute;\n\t\ttop: 0;\n\t\tleft: 0;\n\t\theight: 100%;\n\t\twidth: 3px;\n\t\tborder-radius: 6px;\n\t\t/Removing bg color for list item/ /background: #293378;/\n\t}\n\n\t.content-toc ul li.toc-children ul li {\n\t\tpadding-left: 0px;\n\t}\n\n\t.rm-Guides .markdown-body a[href],\n\t.rm-Guides .markdown-body a:not([href=\"\"]) {\n\t\ttext-decoration: none;\n\t}\n\n\t.App .rm-Guides #content-head {\n\t\tpadding-bottom: 10px\n\t}\n\n\t.markdown-body .callout.callout_info {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t.callout[theme=📘] {\n\t\t--emoji: unset;\n\t\t--icon: \"\\f05a\";\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D !important;\n\t}\n\n\tCSS. .markdown-body .callout.callout_warn {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t/*CSS for site footer */\n\tul.footer-details {\n\t\ttext-align: center;\n\t}\n\n\tul.footer-details li {\n\t\tlist-style: none;\n\t\tfont-size: 14px !important;\n\t\tcolor: #637288 !important;\n\t}\n\n\t.DateLine {\n\t\tdisplay: none !important\n\t}\n\n\t/* Disabled the timestamp*/\n\t.callout a {\n\t\tcolor: #126BFF !important\n\t}\n\n\tcallout[theme=:construction:] {\n\t\t--emoji: unset;\n\t\t--icon: “\\f05a”;\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n}\n`/* custom styles for 2 and 3 column layout - start */\n h4.custom-heading {\n margin: 16px 0 0 !important;\n }\n .d-grid {\n display: grid;\n }\n .two-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-column {\n grid-column: 1/3\n }\n .three-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .three-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .custom-col-text {\n font-size: 16px;\n }\n .link-content .links {\n margin-top: 8px;\n }\n @media screen and (max-width: 560px) {\n .two-col-container {\n grid-template-columns: 1fr;\n }\n .three-col-container {\n grid-template-columns: 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .two-col-subgrid {\n grid-gap: 0;\n grid-template-columns: 1fr;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr;\n grid-gap: 0 40px;\n }\n }\n @media screen and (min-width: 560px) and (max-width: 780px) {\n .three-col-container {\n grid-template-columns: 1fr 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr 1fr;\n grid-gap: 0 40px;\n }\n }\n /* custom styles for 2 and 3 column layout - end */`\n\n/* DARK MODE CSS STARTS HERE */\n\n/* LIGHT MODE CSS */\n@media (prefers-color-scheme: light) {}\n\n/* IN AUTO - DARK MODE CSS */\n@media (prefers-color-scheme: dark) {\n\t[data-color-mode=\"system\"] .App .content-body a {\n\t\ttext-decoration: underline;\n\t}\n\n\t[data-color-mode=\"system\"] nav[aria-label=\"Pagination\"] a {\n\t\ttext-decoration: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout.callout {\n\t\tborder-color: #5bc0de !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-SearchToggle-icon {\n\t\tbackground: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground: #181a1b !important;\n\t}\n\n\t[data-color-mode=\"system\"] #hub-sidebar ul a.active {\n\t\tbackground: rgb(33, 36, 37);\n\t}\n\n\t[data-color-mode=\"system\"] .App .rm-Guides .callout.callout_info {\n\t\tbackground: rgba(17, 140, 253, 0.05) !important;\n\t}\n\n\t[data-color-mode=\"system\"] .App .rm-SearchToggle {\n\t\tbackground: #2e333f !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-Header-bottom :first-child {\n\t\tbackground: #1f2123;\n\t}\n \n [data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground: #181a1b !important;\n\t}\n \n [data-color-mode=\"system\"] .PageThumbs-comment_submit {\n\t\tbackground: #242E33 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .heading.heading .heading-text,\n\t[data-color-mode=\"system\"] .markdown-body h1,\n\t[data-color-mode=\"system\"] .rm-Guides #content-head h1,\n [data-color-mode=\"system\"] .PageThumbs-comment_submit {\n\t\tcolor: #DCDCDC !important;\n\t}\n\n\n\n\t[data-color-mode=\"system\"] .markdown-body li a,\n\t[data-color-mode=\"system\"] .markdown-body p a {\n\t\tcolor: #429ff8 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .PageThumbs-helpful {\n\t\tbackground-color: rgb(30, 32, 33);\n\t\tbox-shadow: rgb(90, 98, 102) 1px 1px 7px 0px;\n\t\tcolor: #DCDCDC !important;\n\t}\n\n\t[data-color-mode=\"system\"] .Button_secondary_text {\n\t\tcolor: #565656 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout-icon:before {\n\t\tcolor: #91b4f0 !important;\n\t}\n \n [data-color-mode=\"system\"] .callout_info {\n\t\tbackground : #182a34 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_error {\n\t\tbackground : #2e0b0b !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_okay {\n\t\tbackground : #1b2717 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_warn {\n\t\tbackground : #31220b !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-LandingPage :last-child a,\n\t[data-color-mode=\"system\"] .content-toc li a,\n\t[data-color-mode=\"system\"] .App .rm-Guides,\n\t[data-color-mode=\"system\"] .markdown-body h3,\n\t[data-color-mode=\"system\"] .rdmd-code,\n [data-color-mode=\"system\"] span[class*='Sidebar-'],\n\t[data-color-mode=\"system\"] th,\n [data-color-mode=\"system\"] .CodeTabs-toolbar,\n\t[data-color-mode=\"system\"] .rm-Header-bottom-link,\n\t[data-color-mode=\"system\"] .rm-Sidebar-heading,\n\t[data-color-mode=\"system\"] .markdown-body td,\n\t[data-color-mode=\"system\"] .markdown-body p,\n\t[data-color-mode=\"system\"] .markdown-body li,\n\t[data-color-mode=\"system\"] .markdown-body ol,\n\t[data-color-mode=\"system\"] .markdown-body a,\n\t[data-color-mode=\"system\"] .Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-icon,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-placeholder,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-shortcut,\n\t[data-color-mode=\"system\"] .PageThumbs-comment-body,\n\t[data-color-mode=\"system\"] .suggestEdits,\n [data-color-mode=\"system\"] .rm-Pagination > a div,\n [data-color-mode=\"system\"] input[class*='SearchBox-Input'],\n\t[data-color-mode=\"system\"] div[class*='SearchResults'],\n [data-color-mode=\"system\"] .PageThumbs-comment_input,\n [data-color-mode=\"system\"] span[class*='SearchTabs-'],\n [data-color-mode=\"system\"] span[class*='SearchResults'],\n\t[data-color-mode=\"system\"] .App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #DCDCDC !important;\n\t}\n}\n\n/*STRICT DARK MODE CSS */\n[data-color-mode=\"dark\"] .App .content-body a {\n\ttext-decoration: underline;\n}\n\n[data-color-mode=\"dark\"] nav[aria-label=\"Pagination\"] a {\n\ttext-decoration: none !important;\n}\n\n[data-color-mode=\"dark\"] #hub-sidebar ul a.active {\n\tbackground: rgb(33, 36, 37);\n}\n\n[data-color-mode=\"dark\"] .rm-SearchToggle-icon {\n\tbackground: none !important;\n}\n\n[data-color-mode=\"dark\"] .rm-Guides {\n\tbackground: #181a1b !important;\n}\n[data-color-mode=\"dark\"] .PageThumbs-comment_submit {\n\tbackground: #242E33 !important;\n}\n\n[data-color-mode=\"dark\"] .App .rm-Guides .callout.callout_info {\n\tbackground: rgba(17, 140, 253, 0.05) !important;\n}\n\n[data-color-mode=\"dark\"] .App .rm-SearchToggle {\n\tbackground: #2e333f !important;\n}\n\n[data-color-mode=\"dark\"] .rm-Header-bottom :first-child {\n\tbackground: #1f2123;\n}\n\n[data-color-mode=\"dark\"] .markdown-body li a,\n[data-color-mode=\"dark\"] .markdown-body p a {\n\tcolor: #429ff8 !important;\n}\n\n\n\n[data-color-mode=\"dark\"] .callout-icon:before {\n\tcolor: #91b4f0 !important;\n}\n\n[data-color-mode=\"dark\"] .callout.callout {\n\tborder-color: #5bc0de !important;\n}\n\n\n\n[data-color-mode=\"dark\"] .PageThumbs-helpful {\n\tbackground-color: rgb(30, 32, 33);\n\tbox-shadow: rgb(90, 98, 102) 1px 1px 7px 0px;\n\tcolor: #DCDCDC !important;\n}\n\n[data-color-mode=\"dark\"] .heading.heading .heading-text,\n[data-color-mode=\"dark\"] .markdown-body h1,\n[data-color-mode=\"dark\"] .rm-Guides #content-head h1,\n[data-color-mode=\"dark\"] .PageThumbs-comment_submit {\n\tcolor: #DCDCDC !important;\n}\n\n[data-color-mode=\"dark\"] .callout_info {\n\tbackground : #182a34 !important;\n}\n[data-color-mode=\"dark\"] .callout_error {\n\tbackground : #2e0b0b !important;\n}\n[data-color-mode=\"dark\"] .callout_okay {\n\tbackground : #1b2717 !important;\n}\n[data-color-mode=\"dark\"] .callout_warn {\n\tbackground : #31220b !important;\n}\n\n[data-color-mode=\"dark\"] .rm-LandingPage :last-child a,\n[data-color-mode=\"dark\"] .content-toc li a,\n[data-color-mode=\"dark\"] .App .rm-Guides,\n[data-color-mode=\"dark\"] .markdown-body h3,\n[data-color-mode=\"dark\"] .rdmd-code,\n[data-color-mode=\"dark\"] span[class*='Sidebar-'],\n[data-color-mode=\"dark\"] th,\n[data-color-mode=\"dark\"] .CodeTabs-toolbar,\n[data-color-mode=\"dark\"] .rm-Header-bottom-link,\n[data-color-mode=\"dark\"] .rm-Sidebar-heading,\n[data-color-mode=\"dark\"] .markdown-body td,\n[data-color-mode=\"dark\"] .markdown-body h3,\n[data-color-mode=\"dark\"] .markdown-body p,\n[data-color-mode=\"dark\"] .markdown-body li,\n[data-color-mode=\"dark\"] .markdown-body ol,\n[data-color-mode=\"dark\"] .markdown-body a,\n[data-color-mode=\"dark\"] .Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward,\n[data-color-mode=\"dark\"] .rm-SearchToggle-icon,\n[data-color-mode=\"dark\"] .rm-SearchToggle-placeholder,\n[data-color-mode=\"dark\"] .rm-SearchToggle-shortcut,\n[data-color-mode=\"dark\"] .PageThumbs-comment-body,\n[data-color-mode=\"dark\"] .suggestEdits,\n[data-color-mode=\"dark\"] .rm-Pagination > a div,\n[data-color-mode=\"dark\"] .PageThumbs-comment_input,\n[data-color-mode=\"dark\"] input[class*='SearchBox-Input'],\n[data-color-mode=\"dark\"] div[class*='SearchResults'],\n[data-color-mode=\"dark\"] span[class*='SearchResults'],\n[data-color-mode=\"dark\"] 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s);\n })();","html":{"header":"<meta name=\"viewport\" content=\"width=device-width\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link rel=\"stylesheet\" href=\"https://use.typekit.net/xeu3gvk.css\">\n\n<script async src=\"https://www.googletagmanager.com/gtag/js?id=G-7N3L311M8B\"></script>\n<script>\n window.dataLayer = window.dataLayer || [];\n function gtag(){dataLayer.push(arguments);}\n gtag('js', new Date());\n gtag('config', 'G-7N3L311M8B');\n var storedVotes = window.localStorage.getItem('@readme:helpfulVotes');\n if (storedVotes) {\n window.localStorage.removeItem('@readme:helpfulVotes');\n }\n</script>\n\n\n\n\n\n<script>\n (function(h,o,t,j,a,r){\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\n h._hjSettings={hjid:3019028,hjsv:6};\n a=o.getElementsByTagName('head')[0];\n r=o.createElement('script');r.async=1;\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\n a.appendChild(r);\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\n</script>\n\n\n<script type=\"text/javascript\">\nvar referrer = document.referrer + ''\nvar previousUrl = referrer\nvar urlObserver = new MutationObserver(function (mutations) {\n if (location.href !== previousUrl) {\n previousUrl = location.href\n pageviewevent()\n }\n})\nurlObserver.observe(document.querySelector('head'), { attributes: true, childList: true, subtree: true }) // Look for URL updates\nfunction pageviewevent () {\n if (!window.clevertap) {\n \treturn\n }\n clevertap.event.push(\"CTDocs Viewed\", {\n \"pageUrl\": '' + location.href,\n \"fromURL\": '' + previousUrl,\n \"startSessionURL\": referrer,\n \"website\":\"user docs\"\n })\n}\n</script>","home_footer":"<ul class=\"footer-details\">\n <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). All rights reserved. |\n <a target = \"_blank\" href=\"https://clevertap.com/privacy-policy/\" >Privacy Policy</a></li>\n</ul>","page_footer":"<script>\n //footer - all elements are already loaded. \n var id404 = document.getElementById(\"Htext\");\n\tif(id404 && id404.textContent == 'Page not found'){\n clevertap.event.push(\"404Page\", {\n \"pageUrl\":''+document.URL,\n \"docRef\":''+document.referrer,\n\t\t\t\"website\":\"User docs\"\n });\n }\n</script>"}},"header":{"type":"solid","gradient_color":"#085ce7","overlay":{"fill":"auto","type":"triangles","position":"top-left","image":{"uri":null,"url":null,"name":null,"width":null,"height":null,"color":null,"links":{"original_url":null}}}},"navigation":{"first_page":"landing_page","left":[{"type":"guides","title":null,"url":null,"custom_page":null},{"type":"link_url","title":"Developer Documentation","url":"https://developer.clevertap.com","custom_page":null},{"type":"link_url","title":"Partner 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