Twilio

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class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bookings</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1d91A_hU90GwS2_mpN-BbmrMOLNszVdizNA3iaN7_UcE/pubhtml?gid=1791352780&single=true"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Classifieds</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" 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data-active="" href="https://docs.google.com/spreadsheets/d/1dt8D19PSTx0F1lZfUO7PV3_XMhpCYrxId8HaPxUYP-0/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Sharing Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1Bku46znWrL0bYms-yPB-QTkck9-AI4L23WAMWr3Zntc/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Video Streaming Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1AGs0DwA4EP7KS7NeReCMFYu_jRyhp6a5cE1KytjtC4g/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telecom Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1F4NntQ4CNAWwUWK6bv_ciVQ8T9fjGNVdODEAHQdgOSw/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Food Tech</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1swPaifzOaclu-R-aVdcc0gKZE0rxRCnO8XB405ENXFU/edit#gid=0"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Events</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.google.com/spreadsheets/d/1ILN68sBfMtI8ycs31-nywyKnsugz0wksuZQQvLYFvNI/edit?usp=sharing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gaming</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/error-stream"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Error Stream</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/calendar-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Calendar Widgets</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/debugger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Debugger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/feature-matrix-for-smart-tv-sdks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Feature Compatibility Matrix for Smart TV SDKs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Go Live Checklist" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Go Live Checklist</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/marketer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Marketer Go Live Checklist</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://developer.clevertap.com/docs/developer-go-live-checklist"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Developer Go Live Checklist</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/ask"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ask</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/whats-new"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What's New in CleverTap</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Behavioral Analytics</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/simple-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Boards" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Boards</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/snapshot-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Snapshot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/today-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Today View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mobile-app-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile App View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/uninstalls-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Uninstalls View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenue-view"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Revenue View</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nps-board"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">NPS Board</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-dashboards"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Dashboards</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intro-to-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Reports</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/events-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analyze Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Funnels" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/flows-tab"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows Tab</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/cohorts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cohorts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/trends"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trends</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/pivots"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Pivots</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Flows" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Flows</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/funnels-vs-flows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Funnels vs. Flows</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/real-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Real Impact</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/session-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Session Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/exporting-clevertap-data-for-risk-ratio-analysis"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exporting Data for Risk-Ratio Analysis</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Messaging Channels</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Push Notification" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notification</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-push-notification"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-messages-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-optimize-delivery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Optimize Delivery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/collapse-key"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collapse Key</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Push Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/post-action-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Post Action Webhooks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/push-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notifications: Troubleshooting and FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rendermax"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RenderMax</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for In-App" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-in-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/in-app-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-inapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">In-App: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for App Inbox" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/app-inbox-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-faqs-app-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Inbox: Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/native-display-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-regulations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Regulations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regulation-impact"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regulation Impact</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/appsflyer-onelink"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer OneLink</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/font-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Font Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-system-email-preference-center"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage System Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-custom-email-preference-center-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Custom Email Preference Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/one-click-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">One-Click Unsubscribe</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-editor-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ampforemail"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AMP For Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-promotional-annotations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail Promotional Annotations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-preheader"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Preheader</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/group-unsubscribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Group Unsubscribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-email-preferences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Email Preferences</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/track-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Track Email</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Campaign Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-open-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unusually High Email Opens and Clicks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sunsetting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sunsetting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-warmup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Warmup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ssl-click-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SSL Click Tracking</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-reputation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Reputation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-seed-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Seed Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email: Troubleshooting & FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email-sender-authentication"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Sender Authentication</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-sign-in-with-apple"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring Sign in with Apple: Hide my email</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Setup" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-message-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Message Templates</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Editor</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-subscription-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp Subscription Management</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/whatsapp-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp: Troubleshooting & FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Push" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-push"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-push-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Push Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Pop-up" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-pop-up-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-popup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-popup-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Pop-up Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/user-ratings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analysing User Ratings in Analytics</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Exit Intent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-web-exit-intent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-exit-intent-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Exit Intent Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Native Display" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-personalization-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Editor</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-personalize"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-native-display-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Native Display Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Inbox" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Inbox Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-inbox-create-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-web-inbox-message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Webhooks" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-webhook"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-webhooks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/webhooks-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhooks Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/slack-webhook-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Webhook Slack Alerts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Google Ads" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/troubleshooting-google-adwords"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads: Troubleshooting & FAQs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-ads-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Facebook Audiences" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-facebook-audiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-fb-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audiences Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for TikTok Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-tiktok-remarketing-in-clevertap"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-remarketing-campaign"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create TikTok Remarketing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-campaign-metrics-and-errors"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Campaign Metrics and Errors</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-troubleshooting-and-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing Troubleshooting and FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Amazon Eventbridge" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Eventbridge</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats-for-amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segment" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segment-campaign-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for mParticle" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-for-data-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-message_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/stats_mparticle"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/signed-call-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Signed Call Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Signed Call Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ride-hailing-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Ride Hailing Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/last-mile-delivery-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Last-Mile Delivery Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/fintech-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Fintech Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/export-call-records-to-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Export Call Records to S3</span></span></a></li></ul></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CONTENT MANAGER</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-content-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Templates</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/content-manager-files"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Manager Files</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Campaigns</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-approval-workflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Approval Workflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/control-groups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Control Groups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intro-to-campaigns"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Campaign Overview" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Overview</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-multivariate-testing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B & Multivariate Testing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/notification-delivery-options"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Delivery Options</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-frequency-caps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messaging Frequency Caps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/recommended-delay"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommended Delay for Inaction Campaigns</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/regex"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regex Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/best-time"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Time Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/constant-property"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Constant Event Property</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/conversations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conversations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/image-specifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Image Specifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/geofencing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Geofencing Campaign</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign Reports</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Journeys and Orchestration</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-concepts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Concepts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Create a Journey" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Journey</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting Up a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-goals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Goals</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/define-entry-segment"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Entry Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/construct-a-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Define Journey Path</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/personalization-in-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalization in Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taking-a-journey-live"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publish a Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/delivery-preferences-within-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Delivery Preferences within Journey Nodes</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Operations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Operations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/align-journey-nodes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Align Journey Nodes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/archive-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Archive Journeys</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/filter-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Filter Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Use Cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Use Cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-1-score-a-customer-using-past-behaviour-segment-journey"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 1: Score a Customer Using Past Behaviour Segment Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/use-case-2-recover-abandoned-cart-using-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Case 2: Recover Abandoned Cart Using Journeys</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for IntelliNODE" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-path-intellinode-journeys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create an IntelliNODE Journey</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-use-cases"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE Use Cases</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intellinode-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IntelliNODE FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-statistics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Journey Performance" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Performance</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/node-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Node Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/engagement-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Engagement Stats</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/journey-stats"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey Stats</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/viewing-journey-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Viewing Journey Reports</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Journey: Troubleshooting and FAQs</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Lifecycle Optimization</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/lifecycle-optimizer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lifecycle Optimizer</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Product Experiences</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-nextgen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/remote-config"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remote Config</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/product-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Product A/B Tests" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create A/B Tests</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-results"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test Results</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: Best Practices</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ab-test-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A/B Test: FAQs</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Product Experiences (Legacy)</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-experiences-setup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product Experiences (Legacy) Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/product-exp-ab-tests"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Product A/B Tests (Legacy)</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Segmentation</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/find-people"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Find People</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Segments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-live-user-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Live Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#create-past-behavior-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Past Behavior Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/psychographic-segmentation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Psychographic Segmentation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intent-based-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent-Based Segments</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/segments#include-and-exclude-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Include/Exclude Segments</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-list-segments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom List Segment</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/rfm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recency Frequency and Monetary (RFM) Analysis</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Individualization</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Catalogs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalogs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-data-ingestion"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Data Ingestion</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/personalize-message-all"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Personalize Message" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Personalize Message</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/linked-content"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Linked Content</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/liquid-tags"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Liquid Tags</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/catalog-send-time-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Catalog Send-Time Personalization</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/campaign-id-personalization"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Campaign ID Personalization</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Recommendations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommendations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/creating-a-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create a Recommendation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/create-campaigns-using-recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Create Campaigns using Recommendations</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/bulletins"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bulletins</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/external-trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">External Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Scribe" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-write-prompts-for-scribe"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Write Effective Prompts for Scribe</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sample-syntaxes-for-scribe-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sample Syntaxes for Writing Prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/scribe-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Scribe FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/comprehensive-guide-to-engage-with-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Comprehensive Guide to Engage With Users</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Partner Guide</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/technology-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/become-a-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Become a Technical Partner</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-cohort-import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amplitude-event-streaming"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amplitude Event Streaming</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Import (Cohort)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mixpanel-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mixpanel Export</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/attribution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Attribution Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Attribution Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/adjust"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjust</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/airbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Airbridge</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/apptrove"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppTrove by Trackier</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/appsflyer"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AppsFlyer</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Branch</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/singular-apsalar"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Singular</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-attribution-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic Attribution Partner</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/contextual-location-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Contextual Location Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Contextual Location Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/open-weather"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">OpenWeather</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/plot-projects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plot Projects</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/crash-analytics-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Crash Analytics Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crash Analytics Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/apteligent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Apteligent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/customer-data-platform"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Customer Data Platform" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Customer Data Platform</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-export"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Export</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mparticle-import-audience"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">mParticle Import (Audience)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/rudderstack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RudderStack</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/segmentcom"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Segment</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/data-warehouse"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Data Warehouse" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Data Warehouse</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-eventbridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon EventBridge</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-aws-s3"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS S3</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/bigquery"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BigQuery</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/data-export-to-gcp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Cloud Platform (GCP)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/microsoft-azure"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Azure</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/status-alerts-for-exports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Status Alerts for Exports</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-lokalisation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Localization Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Localization Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crowdin"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crowdin</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/lokalise"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Lokalise</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/dynamic-content-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Dynamic Content Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Dynamic Content Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/storyly"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Storyly</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/e-commerce"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for E-Commerce" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">E-Commerce</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/amazon-simple-email-service"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Amazon Simple Email Service</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/mandrill"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mandrill</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/postmark"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Postmark</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendgrid"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SendGrid</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-smtp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMTP</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deeplinking-with-branch"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Deeplinking with Branch</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/email_providers_operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Provider Operations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/enabling-previews"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Enable Email Inbox Previews</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gmail-google-apps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gmail/Google Apps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/handling-unsubscribes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Handling Unsubscribes</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/override-link-tracking"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Override Link Tracking</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/email-validator-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Email Validator Partner" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Validator Partner</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clearout"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Clearout</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/import"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Import" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Import</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.clevertap.com/docs/imports-via-sftp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Imports via SFTP</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/csv-upload"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CSV Upload</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/payments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Payments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Payments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/revenuecat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">RevenueCat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/loyalty-partner"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Loyalty Partner" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Loyalty Partner</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/talonone"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Talon.One</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messenger-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Messenger Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messenger Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/line-messenger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LINE Messenger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sendbird-business-messaging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sendbird Business Messaging</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Remarketing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Remarketing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/facebook-audience-network-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Facebook Audience Network</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/google-adwords-remarketing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Google Ads Remarketing</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/tiktok-remarketing-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TikTok Remarketing</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/messaging-template"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Messaging Template" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messaging Template</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/taxi-for-email"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Taxi for Email</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">BulkSMS</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/msg91"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">MSG91</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/netcore"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Netcore</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo/Voynage</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nimbus SMS</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plivo</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMSINDIAHUB</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://docs.clevertap.com/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">TextLocal</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/times-mobile"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Times Mobile</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link active" target="_self" href="/docs/twilio"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sms-provider-operations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Provider Operations</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/support-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Support Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zendesk</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/social"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for WhatsApp" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-bsp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gupshup"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Gupshup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/generic-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generic WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nexmo-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Nexmo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/exotel-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Exotel</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/haptik"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Haptik</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kaleyra"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Kaleyra</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/infobip"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Infobip</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-automation-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Workflow Automation Partners" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Automation Partners</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/zapier"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zapier</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">CleverTap for Startups</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/plans-and-programs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plans and Programs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/billing"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Billing" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/payment-and-overages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Payments and Overages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-billing-faqs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and Overages: FAQs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/setup-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setup and Integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/clevertap-for-startups-technology-partners"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">CleverTap for Startups: Technology Partners</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/features-add-ons"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Features and Add-ons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/account-and-data-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Account and Data Management</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">FAQ</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQs</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Security and Compliance</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/security-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/att"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">App Tracking Transparency (ATT)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/compliance-certifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Compliance & Certifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/message-archiving"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Message Archiving</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/gdpr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">General Data Protection Regulation (GDPR)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/manage-personal-information"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Personal Information</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/account-2fa"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Two-Factor Authentication (2FA)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/ip-whitelisting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">IP Whitelisting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/single-sign-on-sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign On (SSO)</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Resources</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/platform-considerations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Considerations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/support-ticket"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Ticket</span></span></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Twilio</h1><div class="excerpt"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>SMS Provider</p></div></div></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/twilio"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="introduction"></div><div class="heading-text"><div id="section-introduction" class="heading-anchor_backwardsCompatibility"></div>Introduction</div><a aria-label="Skip link to Introduction" class="heading-anchor-icon fa fa-anchor" href="#introduction"></a></h1> <p>Twilio is a leading communication platform that empowers businesses to connect with their users through various channels, including SMS. This document highlights the integration of CleverTap and Twilio, empowering businesses to elevate their SMS communication using Twilio&#x27;s infrastructure. </p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="prerequisites-for-integration"></div><div class="heading-text"><div id="section-prerequisites-for-integration" class="heading-anchor_backwardsCompatibility"></div>Prerequisites for Integration</div><a aria-label="Skip link to Prerequisites for Integration" class="heading-anchor-icon fa fa-anchor" href="#prerequisites-for-integration"></a></h1> <p>Before you begin with integration, ensure you have:</p> <ul> <li>A Twilio account with SMS permissions</li> <li>A CleverTap account with SMS setup enabled</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="twilio-setup"></div><div class="heading-text"><div id="section-twilio-setup" class="heading-anchor_backwardsCompatibility"></div>Twilio Setup</div><a aria-label="Skip link to Twilio Setup" class="heading-anchor-icon fa fa-anchor" href="#twilio-setup"></a></h1> <p>This process involves the following three significant steps:</p> <ol> <li><a href="/docs/twilio#find-twilio-details" target="" title="" class="doc-link" data-sidebar="twilio#find-twilio-details">Find Twilio Details</a></li> <li><a href="/docs/twilio#add-twilio-details-on-clevertap-dashboard" target="" title="" class="doc-link" data-sidebar="twilio#add-twilio-details-on-clevertap-dashboard">Add Twilio Details on CleverTap Dashboard</a></li> <li><a href="/docs/twilio#send-a-test-sms" target="" title="" class="doc-link" data-sidebar="twilio#send-a-test-sms">Send a Test SMS</a></li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="find-twilio-details"></div><div class="heading-text"><div id="section-find-twilio-details" class="heading-anchor_backwardsCompatibility"></div>Find Twilio Details</div><a aria-label="Skip link to Find Twilio Details" class="heading-anchor-icon fa fa-anchor" href="#find-twilio-details"></a></h2> <p>CleverTap recommends keeping the Twilio account handy before configuring it on the CleverTap dashboard. To locate these details, navigate to the <em>Console</em> page from the Twilio dashboard:</p> <ul> <li>Account SID</li> <li>Auth Token</li> <li>My Twilio phone number</li> </ul> <figure><span aria-label="Twilio Account Details" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Account Details" loading="lazy" src="https://files.readme.io/b4ef390-Twilio_Account_Details.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Account Details</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="add-twilio-details-on-clevertap-dashboard"></div><div class="heading-text"><div id="section-add-twilio-details-on-clever-tap-dashboard" class="heading-anchor_backwardsCompatibility"></div>Add Twilio Details on CleverTap Dashboard</div><a aria-label="Skip link to Add Twilio Details on CleverTap Dashboard" class="heading-anchor-icon fa fa-anchor" href="#add-twilio-details-on-clevertap-dashboard"></a></h2> <p>To add Twilio details on the CleverTap dashboard:</p> <ol> <li>From the CleverTap Dashboard, navigate to <em>Settings</em> &gt; <em>Channels</em> &gt; <em>SMS</em>.</li> <li>Click <strong>+Add Provider</strong>. The <em>Add SMS provider</em> page opens.</li> </ol> <figure><span aria-label="Add SMS Provider" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Add SMS Provider" loading="lazy" src="https://files.readme.io/dd87beb-SMS_Add_Provider.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Add SMS Provider</p></figcaption></figure> <ol start="3"> <li>Under <em>Setup</em>, enter the following details:</li> </ol> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Field</th><th style="text-align:left">Description</th></tr></thead><tbody><tr><td style="text-align:left"><em>Nickname</em></td><td style="text-align:left">Uniquely identifies the provider.</td></tr><tr><td style="text-align:left"><em>Account SID</em></td><td style="text-align:left">Enter your account identifier from the Twilio dashboard. This is a unique key to distinguish a specific Twilio parent account or subaccount. For more information, refer to <a href="https://support.twilio.com/hc/en-us/articles/14726256820123-What-is-a-Twilio-Account-SID-and-where-can-I-find-it-" target="" title="">Twilio Account SID</a>.</td></tr><tr><td style="text-align:left"><em>Auth token</em></td><td style="text-align:left">Enter the Auth Token (Password) obtained from the Twilio dashboard. For more information, refer to <a href="https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them" target="" title="">Auth Token</a>.</td></tr><tr><td style="text-align:left"><em>Callback URL</em></td><td style="text-align:left">Enter the URL where delivery or error callbacks must be posted after sending the SMS. By default, CleverTap&#x27;s callback URL will be pre-populated. If you wish to send the callbacks to a custom URL instead, you can also set it here. For more information on setting a custom callback URL, refer to <a href="/docs/twilio#custom-callback-url" target="" title="" class="doc-link" data-sidebar="twilio#custom-callback-url">Custom callback URL</a>.<br/><br/><strong>Note</strong>: This feature is currently in Public Beta.</td></tr><tr><td style="text-align:left"><em>Restore</em></td><td style="text-align:left">Click <em>Restore</em> to reinstate CleverTap&#x27;s callback URL. This will remove any custom callback URLs.</td></tr><tr><td style="text-align:left"><em>From Number</em></td><td style="text-align:left">Enter phone numbers obtained under the Twilio console → <em>Manage-numbers</em> → <em>Active number</em> section.</td></tr><tr><td style="text-align:left"><em>Service SID (Copilot)</em></td><td style="text-align:left">Enter Service SID details obtained from the Twilio dashboard. The Copilot Service SID, a Twilio identifier, streamlines message management. It automates number selection and formatting, enhancing engagement by optimizing message delivery based on location and carrier requirements.</td></tr><tr><td style="text-align:left"><em>Template ID</em></td><td style="text-align:left">It is a unique template ID for each SMS template that you want to use. Selecting this option will make it mandatory to input the template ID when saving the provider.</td></tr><tr><td style="text-align:left"><em>Mark as default</em></td><td style="text-align:left">Select <em>Mark this as default</em> to make this SMS provider the default provider to send the SMS.</td></tr></tbody></table></div></div> <figure><span aria-label="Add Twilio as a SMS Provider" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Add Twilio as a SMS Provider" loading="lazy" src="https://files.readme.io/b919c54-Twilio_Account_Details_on_CT_Dashboard.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Add Twilio as an SMS Provider</p></figcaption></figure> <ol start="4"> <li>Click <strong>Save</strong> to save the details.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="send-a-test-sms"></div><div class="heading-text"><div id="section-send-a-test-sms" class="heading-anchor_backwardsCompatibility"></div>Send a Test SMS</div><a aria-label="Skip link to Send a Test SMS" class="heading-anchor-icon fa fa-anchor" href="#send-a-test-sms"></a></h2> <p>To ensure that the integration is successful, send a test SMS as follows:</p> <ol> <li>Click the <em>Send Test SMS</em> hyperlink before creating SMS campaigns and journeys.</li> <li>Enter the following details: <ul> <li><em>Country Code </em> and <em> Mobile Number</em>: Enter the country code and mobile number to which you want to send the message.</li> <li><em>Message</em>: This is a test message.</li> </ul> </li> </ol> <figure><span aria-label="Send a Test SMS" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Send a Test SMS" loading="lazy" src="https://files.readme.io/02ee2f3-Send_a_Test_SMS_.png" title="" align="center" class="border" width="70% " caption="" height="auto"/></span></span><figcaption><p>Send a Test SMS</p></figcaption></figure> <blockquote class="callout callout_warn" theme="🚧"><h2 class="callout-heading"><span class="callout-icon">🚧</span><p>Twilio Trial Account</p></h2><p>With a Twilio trial account, you can only send SMS campaigns only to numbers registered on the Twilio dashboard.</p></blockquote> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Encoding</p></h2><p>The messages sent out from CleverTap are encoded in the UTF-8 charset.</p></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="twilio-callbacks"></div><div class="heading-text"><div id="section-twilio-callbacks" class="heading-anchor_backwardsCompatibility"></div>Twilio Callbacks</div><a aria-label="Skip link to Twilio Callbacks" class="heading-anchor-icon fa fa-anchor" href="#twilio-callbacks"></a></h1> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Public Beta</p></h2><p>Currently, this feature is in Public Beta.</p></blockquote> <p>The Twilio callback functionality enhances the tracking of SMS interactions originating from the CleverTap dashboard. Twilio&#x27;s webhooks allow your Twilio phone number to receive incoming text messages. Within CleverTap&#x27;s setup, the Callback URL is seamlessly generated and prefilled in the provider configuration under <em>Settings</em> &gt; <em>Channels</em> &gt; <em>SMS</em> &gt; <em>+Provider</em>. Users can replace this URL with their own, which must be configured on our end to receive callbacks. </p> <p>The callback mechanism between Twilio and CleverTap is designed to facilitate communication regarding SMS status updates. The Clevertap callback URL tracks for Delivered (SMS delivered to the user), Failed (SMS delivery error), and Replied (user response to SMS) events from Twilio.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="default-callback-url"></div><div class="heading-text"><div id="section-default-callback-url" class="heading-anchor_backwardsCompatibility"></div>Default Callback URL</div><a aria-label="Skip link to Default Callback URL" class="heading-anchor-icon fa fa-anchor" href="#default-callback-url"></a></h2> <p>In the default setup, Twilio directly sends the information to CleverTap&#x27;s callback URL. The flow involves the following steps:</p> <ol> <li>Twilio generates the callback.</li> <li>Twilio sends the callback directly to CleverTap on the default URL.</li> <li>CleverTap processes the callback.</li> <li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a href="/docs/twilio#stats" target="" title="" class="doc-link" data-sidebar="twilio#stats">Stats</a>.</li> </ol> <figure><span aria-label="SMS Default Callback Working" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="SMS Default Callback Working" loading="lazy" src="https://files.readme.io/d4b24c8-Default_callback_URL_flowchart.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio SMS Callback Working for Default URL</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="custom-callback-url"></div><div class="heading-text"><div id="section-custom-callback-url" class="heading-anchor_backwardsCompatibility"></div>Custom Callback URL</div><a aria-label="Skip link to Custom Callback URL" class="heading-anchor-icon fa fa-anchor" href="#custom-callback-url"></a></h2> <p>Twilio sends the callback to a custom URL, which may belong to your customer. The customer is then responsible for replaying the callback to CleverTap. The flow is as follows: </p> <ol> <li>Twilio generates the callback.</li> <li>Twilio sends the callback directly to the customer&#x27;s custom URL.</li> <li>The customer&#x27;s custom URL relays the callback to CleverTap.</li> <li>CleverTap processes the callback.</li> <li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a href="https://staging.docs.user.clevertap.net/docs/twilio#stats" target="" title="">Stats</a>.</li> </ol> <figure><span aria-label="SMS Custom Callback Working" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="SMS Custom Callback Working" loading="lazy" src="https://files.readme.io/07ae324-Custom_Callback_URLflowchart.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio SMS Callback Working for Custom URL</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Callback Data Passing</p></h2><p>When the callback is sent through a custom URL, CleverTap&#x27;s callback endpoint requires all fields from the request payload received from Twilio to be relayed back exactly as received.</p></blockquote> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="set-up-message-payload"></div><div class="heading-text"><div id="section-set-up-message-payload" class="heading-anchor_backwardsCompatibility"></div>Set Up Message Payload</div><a aria-label="Skip link to Set Up Message Payload" class="heading-anchor-icon fa fa-anchor" href="#set-up-message-payload"></a></h2> <p>In the Twilio callback integration with CleverTap, you can access dynamic parameters provided by Twilio in callback updates. This applies specifically when using a custom callback URL. Twilio provides meta details that should be forwarded to CleverTap as part of the integration.</p> <ul> <li>Key Name: meta </li> <li>Description: Denotes information that CleverTap uses for attributing delivery, failure, etc., to specific campaigns, profiles, and SMS providers is included in the callback update by CleverTap. CleverTap passes this parameter in the ongoing SMS to Twilio, and Twilio, in turn, passes the same parameter back to the callback URL. </li> <li>Sample Value: 919101699729.1200000000.1691686363.20230810.0.wzrk_default.-493000</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sample-request-payload"></div><div class="heading-text"><div id="section-sample-request-payload" class="heading-anchor_backwardsCompatibility"></div>Sample Request Payload</div><a aria-label="Skip link to Sample Request Payload" class="heading-anchor-icon fa fa-anchor" href="#sample-request-payload"></a></h2> <p>This section provides information about the sample request payload sent to SMS providers. </p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="delivered"></div><div class="heading-text"><div id="section-delivered" class="heading-anchor_backwardsCompatibility"></div>Delivered</div><a aria-label="Skip link to Delivered" class="heading-anchor-icon fa fa-anchor" href="#delivered"></a></h3> <p> The following is a sample request payload for <strong>Delivered</strong> from Twilio.</p> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">cURL</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-Text theme-light" data-lang="Text" name="cURL" tabindex="0">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \ --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \ --data-urlencode &#x27;RawDlrDoneDate=2308102223&#x27; \ --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;SmsStatus=delivered&#x27; \ --data-urlencode &#x27;MessageStatus=delivered&#x27; \ --data-urlencode &#x27;To=00000000000&#x27; \ --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;AccountSid=AC0000000000&#x27; \ --data-urlencode &#x27;From=0000000000&#x27; \ --data-urlencode &#x27;ApiVersion=2010-04-0&#x27; </code></pre></div></div> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="replied"></div><div class="heading-text"><div id="section-replied" class="heading-anchor_backwardsCompatibility"></div>Replied</div><a aria-label="Skip link to Replied" class="heading-anchor-icon fa fa-anchor" href="#replied"></a></h2> <p>The following is a sample request payload for <strong>Replied</strong> from Twilio.</p> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">cURL</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-curl theme-light" data-lang="curl" name="" tabindex="0">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \ --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \ --data-urlencode &#x27;ToCountry=US&#x27; \ --dat a-urlencode &#x27;ToState=MA&#x27; \ --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;FromState=CA&#x27; \ --data-urlencode &#x27;FromCity=SAN+FRANCISCO&#x27; \ --data-urlencode &#x27;FromCountry=US&#x27; \ --data-urlencode &#x27;SmsStatus=received&#x27; \ --data-urlencode &#x27;Body=Test+Reply+Message+2&#x27; \ --data-urlencode &#x27;To=00000000000&#x27; \ --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;AccountSid=AC000000000000&#x27; \ --data-urlencode &#x27;From=00000000000&#x27; \ --data-urlencode &#x27;ApiVersion=2010-04-0&#x27; </code></pre></div></div> <p>The following table provides information about the key-value pair present in the above sample request:</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Key Name</th><th style="text-align:left">Description</th><th style="text-align:left">Sample Value</th></tr></thead><tbody><tr><td style="text-align:left">RawDlrDoneDate</td><td style="text-align:left"><li> Available on SMS Delivered or Undelivered events only.</li> <li> This parameter is a passthrough of the Done Date included on the DLR (Delivery Receipt) that Twilio receives from its carrier partners. </li> <li> It takes the format of YYMMDDhhmm where: YY = last two digits of the year (00-99), MM = month (01-12), DD = day (01-31), hh = hour (00-23), mm = minute (00-59) </li></td><td style="text-align:left">2302172359</td></tr><tr><td style="text-align:left">SmsSid</td><td style="text-align:left"><li> Same value as MessageSid. </li> <li> Deprecated and included for backward compatibility. </li></td><td style="text-align:left">SMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">MessageStatus</td><td style="text-align:left"><li> Indicates the status of the message. </li> <li> The following are the possible values: be sent, failed, delivered, undelivered, and received. </li></td><td style="text-align:left">delivered</td></tr><tr><td style="text-align:left">SmsStatus</td><td style="text-align:left"><li> Same as the <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MessageStatus</code> value. </li> <li> Deprecated and included for backward compatibility. </li></td><td style="text-align:left">delivered</td></tr><tr><td style="text-align:left">AccountSid</td><td style="text-align:left">The 34-character ID of the Account the message is associated with.</td><td style="text-align:left">ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">MessagingServiceSid</td><td style="text-align:left">The 34-character ID of the Messaging Service associated with the message.</td><td style="text-align:left">MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">From</td><td style="text-align:left">The phone number or channel address that sent this message.</td><td style="text-align:left">+14017122661</td></tr><tr><td style="text-align:left">To</td><td style="text-align:left">The phone number or channel address of the recipient.</td><td style="text-align:left">+15558675310</td></tr><tr><td style="text-align:left">NumMedia</td><td style="text-align:left">The number of media items associated with your message</td><td style="text-align:left">0</td></tr><tr><td style="text-align:left">FromCity</td><td style="text-align:left">The city of the sender.</td><td style="text-align:left">SAN FRANCISCO</td></tr><tr><td style="text-align:left">FromState</td><td style="text-align:left">The state or province of the sender.</td><td style="text-align:left">CA</td></tr><tr><td style="text-align:left">FromZip</td><td style="text-align:left">The postal code of the called sender.</td><td style="text-align:left">94103</td></tr><tr><td style="text-align:left">FromCountry</td><td style="text-align:left">The country of the named sender.</td><td style="text-align:left">US</td></tr><tr><td style="text-align:left">ToCity</td><td style="text-align:left">The city of the recipient.</td><td style="text-align:left">SAUSALITO</td></tr><tr><td style="text-align:left">ToState</td><td style="text-align:left">The state or province of the recipient.</td><td style="text-align:left">CA</td></tr><tr><td style="text-align:left">ToZip</td><td style="text-align:left">The postal code of the recipient.</td><td style="text-align:left">94965</td></tr><tr><td style="text-align:left">ToCountry</td><td style="text-align:left">The country of the recipient.</td><td style="text-align:left">US</td></tr></tbody></table></div></div> <p>For more information, refer to Twilio&#x27;s request <a href="https://www.twilio.com/docs/messaging/guides/webhook-request#parameters-in-twilios-request-to-your-application" target="" title="">parameter</a>. </p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="incoming-payload-mapping-to-system-events"></div><div class="heading-text"><div id="section-incoming-payload-mapping-to-system-events" class="heading-anchor_backwardsCompatibility"></div>Incoming Payload Mapping to System Events</div><a aria-label="Skip link to Incoming Payload Mapping to System Events" class="heading-anchor-icon fa fa-anchor" href="#incoming-payload-mapping-to-system-events"></a></h2> <p>CleverTap maps the following incoming payloads with their respective system events. You can view these on the CleverTap dashboard.</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Event</th><th style="text-align:left">Sample Payload Structure</th><th style="text-align:left">Mapping to CleverTap System Events</th></tr></thead><tbody><tr><td style="text-align:left">Notification Delivered</td><td style="text-align:left">curl --location &#x27;<a href="https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;" target="" title="">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;</a> --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; --data-urlencode &#x27;RawDlrDoneDate=2308102223&#x27; --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; --data-urlencode &#x27;SmsStatus=delivered&#x27; --data-urlencode &#x27;MessageStatus=delivered&#x27; --data-urlencode &#x27;To=00000000000&#x27; --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; --data-urlencode &#x27;AccountSid=AC0000000000&#x27; --data-urlencode &#x27;From=0000000000&#x27; --data-urlencode &#x27;ApiVersion=2010-04-0&#x27;</td><td style="text-align:left">Maps to Notification Delivered event. For more information, refer to <a href="/docs/events#system-events" target="" title="" class="doc-link" data-sidebar="events#system-events">Events</a>.</td></tr><tr><td style="text-align:left">Notification Replied</td><td style="text-align:left">curl --location &#x27;<a href="https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;" target="" title="">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;</a><br/> --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27;<br/> --data-urlencode &#x27;ToCountry=US&#x27;<br/> --dat a-urlencode &#x27;ToState=MA&#x27;<br/> --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27;<br/> --data-urlencode &#x27;FromState=CA&#x27;<br/> --data-urlencode &#x27;FromCity=SAN+FRANCISCO&#x27;<br/> --data-urlencode &#x27;FromCountry=US&#x27;<br/> --data-urlencode &#x27;SmsStatus=received&#x27;<br/> --data-urlencode &#x27;Body=Test+Reply+Message+2&#x27;<br/> --data-urlencode &#x27;To=00000000000&#x27;<br/> --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27;<br/> --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27;<br/> --data-urlencode &#x27;AccountSid=AC000000000000&#x27;<br/> --data-urlencode &#x27;From=00000000000&#x27;<br/> --data-urlencode &#x27;ApiVersion=2010-04-0&#x27;</td><td style="text-align:left">Value of <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Body</code> in the payload is populated in the Notification Replied event. For more information, refer to <a href="/docs/events#system-events" target="" title="" class="doc-link" data-sidebar="events#system-events">Events</a>.</td></tr></tbody></table></div></div> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="error-codes"></div><div class="heading-text"><div id="section-error-codes" class="heading-anchor_backwardsCompatibility"></div>Error Codes</div><a aria-label="Skip link to Error Codes" class="heading-anchor-icon fa fa-anchor" href="#error-codes"></a></h2> <p>If there is an error in the SMS delivery, these error codes indicate the nature of an error encountered. Each error code corresponds to a specific error description. The error descriptions are displayed within the <em>Errors</em> tab in the campaign stats section in case of delivery-related failures. The following table provides information about the acceptable error codes:</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Error Codes</th><th style="text-align:left">Error Description</th><th style="text-align:left">Details</th></tr></thead><tbody><tr><td style="text-align:left">30001</td><td style="text-align:left">Queue overflow</td><td style="text-align:left">Indicates that the rate limit was exceeded for sending messages, causing the queue to overflow. To resolve this issue, please wait a while before sending your message again.</td></tr><tr><td style="text-align:left">30002</td><td style="text-align:left">Account suspended</td><td style="text-align:left">Indicates that the account was temporarily suspended between sending the message and its delivery. Kindly get in touch with Twilio for further assistance.</td></tr><tr><td style="text-align:left">30003</td><td style="text-align:left">Unreachable destination handset</td><td style="text-align:left">Indicates that the recipient&#x27;s mobile device is either turned off or presently not reachable.</td></tr><tr><td style="text-align:left">30004</td><td style="text-align:left">Message blocked</td><td style="text-align:left">Indicates that the recipient&#x27;s number you are attempting to contact is blocked from receiving this message, possibly due to being blacklisted.</td></tr><tr><td style="text-align:left">30005</td><td style="text-align:left">Unknown destination handset</td><td style="text-align:left">Indicates that the attempt to reach the specified number encounters an unfamiliar recipient, which may suggest an invalid or non-existent contact.</td></tr><tr><td style="text-align:left">30006</td><td style="text-align:left">Landline or unreachable carrier</td><td style="text-align:left">Indicates that the destination number is unable to receive this message. This can arise when contacting a landline or encountering an unreachable carrier, particularly with shortcodes.</td></tr><tr><td style="text-align:left">30007</td><td style="text-align:left">Carrier violation</td><td style="text-align:left">Indicates that the carrier has detected the message content as objectionable, prompting the activation of content or spam filtering to safeguard their subscribers. For a deeper understanding of carrier filtering, consult supplementary resources.</td></tr><tr><td style="text-align:left">30008</td><td style="text-align:left">Unknown error</td><td style="text-align:left">This error does not conform to any predefined categories mentioned above.</td></tr><tr><td style="text-align:left">30009</td><td style="text-align:left">Missing segment</td><td style="text-align:left">Indicates that one or more segments associated with your multipart inbound message were not received.</td></tr><tr><td style="text-align:left">30010</td><td style="text-align:left">Message price exceeds the max price</td><td style="text-align:left">Indicates that the cost of the message surpasses the maximum price parameter set.</td></tr><tr><td style="text-align:left">21614</td><td style="text-align:left">Invalid Mobile Number</td><td style="text-align:left">Indicates that the user&#x27;s number is not valid.</td></tr><tr><td style="text-align:left">21610</td><td style="text-align:left">Unsubscribed recipient</td><td style="text-align:left">Indicates that the individual you are attempting to message has chosen not to receive messages from your Twilio phone number, Channels sender, or Messaging Service.</td></tr></tbody></table></div></div> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sample-payload"></div><div class="heading-text"><div id="section-sample-payload" class="heading-anchor_backwardsCompatibility"></div>Sample Payload</div><a aria-label="Skip link to Sample Payload" class="heading-anchor-icon fa fa-anchor" href="#sample-payload"></a></h3> <p>The following is a sample error payload:</p> <pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=WWW-WWW-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \ --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \ --data-urlencode &#x27;ErrorCode=30005&#x27; \ --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;SmsStatus=failed&#x27; \ --data-urlencode &#x27;MessageStatus=failed&#x27; \ --data-urlencode &#x27;To=000000000000&#x27; \ --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXXXXX&#x27; \ --data-urlencode &#x27;AccountSid=AAAAAAA000000&#x27; \ --data-urlencode &#x27;From=0000000000&#x27; \ --data-urlencode &#x27;ApiVersion=2010-04-0&#x27; </code></pre> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="stats"></div><div class="heading-text"><div id="section-stats" class="heading-anchor_backwardsCompatibility"></div>Stats</div><a aria-label="Skip link to Stats" class="heading-anchor-icon fa fa-anchor" href="#stats"></a></h1> <p>CleverTap displays comprehensive stats such as Errors, Delivered, Clicked, and CTRs upon receiving callbacks from Twilio. After setting up the provider on the CleverTap dashboard, you can view these statistics from the following pages on the CleverTap dashboard:</p> <ul> <li><em>Stats</em> tab of the Campaigns. For more information, refer to <a href="/docs/sms-stats" target="" title="" class="doc-link" data-sidebar="sms-stats">SMS Stats</a>.</li> </ul> <figure><span aria-label="Twilio Campaign Stats" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Campaign Stats" loading="lazy" src="https://files.readme.io/907e612-Twilio_Campaign_Stats.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Campaign Stats</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>The stats for <em>Clicked</em> event is available only if you use CleverTap&#x27;s <a href="" target="" title="">Click Tracking</a> feature.</p></blockquote> <ul> <li><em>Stats</em> tab under <em>Provider</em> setup. For more information, refer to the <a href="https://docs.clevertap.com/docs/sms-provider-operations#view-provider-stats" target="" title="">Provider Stats</a>.</li> </ul> <figure><span aria-label="Twilio Campaign Stats" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Campaign Stats" loading="lazy" src="https://files.readme.io/37199a0-SMS_Provider_Stats.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Provider Stats</p></figcaption></figure> <p>You can also analyze the <em>Notification Delivered</em> and <em>Notification Replied</em> events by navigating to the <em>Analytics</em> &gt; <em>Events</em> page, as shown in the following image:</p> <figure><span aria-label="Analyze Notification Delivered" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Analyze Notification Delivered" loading="lazy" src="https://files.readme.io/eb5134e-image.png" align="center" class="border" width="90% " caption="" height="auto" title=""/></span></span><figcaption><p>Analyze Notification Delivered</p></figcaption></figure> <figure><span aria-label="Analyze Incoming Text" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Analyze Incoming Text" loading="lazy" src="https://files.readme.io/50e5a6f-2023-09-13_17-36-47_1.gif" align="center" class="border" width="90% " caption="" height="auto" title=""/></span></span><figcaption><p>Analyze Notification Replied</p></figcaption></figure>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="introduction"></div><div class="heading-text"><div id="section-introduction" class="heading-anchor_backwardsCompatibility"></div>Introduction</div><a aria-label="Skip link to Introduction" class="heading-anchor-icon fa fa-anchor" href="#introduction"></a></h1> <p>Twilio is a leading communication platform that empowers businesses to connect with their users through various channels, including SMS. This document highlights the integration of CleverTap and Twilio, empowering businesses to elevate their SMS communication using Twilio's infrastructure. </p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="prerequisites-for-integration"></div><div class="heading-text"><div id="section-prerequisites-for-integration" class="heading-anchor_backwardsCompatibility"></div>Prerequisites for Integration</div><a aria-label="Skip link to Prerequisites for Integration" class="heading-anchor-icon fa fa-anchor" href="#prerequisites-for-integration"></a></h1> <p>Before you begin with integration, ensure you have:</p> <ul> <li>A Twilio account with SMS permissions</li> <li>A CleverTap account with SMS setup enabled</li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="twilio-setup"></div><div class="heading-text"><div id="section-twilio-setup" class="heading-anchor_backwardsCompatibility"></div>Twilio Setup</div><a aria-label="Skip link to Twilio Setup" class="heading-anchor-icon fa fa-anchor" href="#twilio-setup"></a></h1> <p>This process involves the following three significant steps:</p> <ol> <li><a target="_self" href="/docs/twilio#find-twilio-details">Find Twilio Details</a></li> <li><a target="_self" href="/docs/twilio#add-twilio-details-on-clevertap-dashboard">Add Twilio Details on CleverTap Dashboard</a></li> <li><a target="_self" href="/docs/twilio#send-a-test-sms">Send a Test SMS</a></li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="find-twilio-details"></div><div class="heading-text"><div id="section-find-twilio-details" class="heading-anchor_backwardsCompatibility"></div>Find Twilio Details</div><a aria-label="Skip link to Find Twilio Details" class="heading-anchor-icon fa fa-anchor" href="#find-twilio-details"></a></h2> <p>CleverTap recommends keeping the Twilio account handy before configuring it on the CleverTap dashboard. To locate these details, navigate to the <em>Console</em> page from the Twilio dashboard:</p> <ul> <li>Account SID</li> <li>Auth Token</li> <li>My Twilio phone number</li> </ul> <figure><span aria-label="Twilio Account Details" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Account Details" loading="lazy" src="https://files.readme.io/b4ef390-Twilio_Account_Details.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Account Details</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="add-twilio-details-on-clevertap-dashboard"></div><div class="heading-text"><div id="section-add-twilio-details-on-clever-tap-dashboard" class="heading-anchor_backwardsCompatibility"></div>Add Twilio Details on CleverTap Dashboard</div><a aria-label="Skip link to Add Twilio Details on CleverTap Dashboard" class="heading-anchor-icon fa fa-anchor" href="#add-twilio-details-on-clevertap-dashboard"></a></h2> <p>To add Twilio details on the CleverTap dashboard:</p> <ol> <li>From the CleverTap Dashboard, navigate to <em>Settings</em> > <em>Channels</em> > <em>SMS</em>.</li> <li>Click <strong>+Add Provider</strong>. The <em>Add SMS provider</em> page opens.</li> </ol> <figure><span aria-label="Add SMS Provider" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Add SMS Provider" loading="lazy" src="https://files.readme.io/dd87beb-SMS_Add_Provider.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Add SMS Provider</p></figcaption></figure> <ol start="3"> <li>Under <em>Setup</em>, enter the following details:</li> </ol> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Field</th><th style="text-align:left">Description</th></tr></thead><tbody><tr><td style="text-align:left"><em>Nickname</em></td><td style="text-align:left">Uniquely identifies the provider.</td></tr><tr><td style="text-align:left"><em>Account SID</em></td><td style="text-align:left">Enter your account identifier from the Twilio dashboard. This is a unique key to distinguish a specific Twilio parent account or subaccount. For more information, refer to <a target="_self" href="https://support.twilio.com/hc/en-us/articles/14726256820123-What-is-a-Twilio-Account-SID-and-where-can-I-find-it-">Twilio Account SID</a>.</td></tr><tr><td style="text-align:left"><em>Auth token</em></td><td style="text-align:left">Enter the Auth Token (Password) obtained from the Twilio dashboard. For more information, refer to <a target="_self" href="https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them">Auth Token</a>.</td></tr><tr><td style="text-align:left"><em>Callback URL</em></td><td style="text-align:left">Enter the URL where delivery or error callbacks must be posted after sending the SMS. By default, CleverTap's callback URL will be pre-populated. If you wish to send the callbacks to a custom URL instead, you can also set it here. For more information on setting a custom callback URL, refer to <a target="_self" href="/docs/twilio#custom-callback-url">Custom callback URL</a>.<br/><br/><strong>Note</strong>: This feature is currently in Public Beta.</td></tr><tr><td style="text-align:left"><em>Restore</em></td><td style="text-align:left">Click <em>Restore</em> to reinstate CleverTap's callback URL. This will remove any custom callback URLs.</td></tr><tr><td style="text-align:left"><em>From Number</em></td><td style="text-align:left">Enter phone numbers obtained under the Twilio console → <em>Manage-numbers</em> → <em>Active number</em> section.</td></tr><tr><td style="text-align:left"><em>Service SID (Copilot)</em></td><td style="text-align:left">Enter Service SID details obtained from the Twilio dashboard. The Copilot Service SID, a Twilio identifier, streamlines message management. It automates number selection and formatting, enhancing engagement by optimizing message delivery based on location and carrier requirements.</td></tr><tr><td style="text-align:left"><em>Template ID</em></td><td style="text-align:left">It is a unique template ID for each SMS template that you want to use. Selecting this option will make it mandatory to input the template ID when saving the provider.</td></tr><tr><td style="text-align:left"><em>Mark as default</em></td><td style="text-align:left">Select <em>Mark this as default</em> to make this SMS provider the default provider to send the SMS.</td></tr></tbody></table></div></div> <figure><span aria-label="Add Twilio as a SMS Provider" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Add Twilio as a SMS Provider" loading="lazy" src="https://files.readme.io/b919c54-Twilio_Account_Details_on_CT_Dashboard.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Add Twilio as an SMS Provider</p></figcaption></figure> <ol start="4"> <li>Click <strong>Save</strong> to save the details.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="send-a-test-sms"></div><div class="heading-text"><div id="section-send-a-test-sms" class="heading-anchor_backwardsCompatibility"></div>Send a Test SMS</div><a aria-label="Skip link to Send a Test SMS" class="heading-anchor-icon fa fa-anchor" href="#send-a-test-sms"></a></h2> <p>To ensure that the integration is successful, send a test SMS as follows:</p> <ol> <li>Click the <em>Send Test SMS</em> hyperlink before creating SMS campaigns and journeys.</li> <li>Enter the following details: <ul> <li><em>Country Code </em> and <em> Mobile Number</em>: Enter the country code and mobile number to which you want to send the message.</li> <li><em>Message</em>: This is a test message.</li> </ul> </li> </ol> <figure><span aria-label="Send a Test SMS" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Send a Test SMS" loading="lazy" src="https://files.readme.io/02ee2f3-Send_a_Test_SMS_.png" title="" align="center" class="border" width="70% " caption="" height="auto"/></span></span><figcaption><p>Send a Test SMS</p></figcaption></figure> <blockquote class="callout callout_warn" theme="🚧"><h2 class="callout-heading"><span class="callout-icon">🚧</span><p>Twilio Trial Account</p></h2><p>With a Twilio trial account, you can only send SMS campaigns only to numbers registered on the Twilio dashboard.</p></blockquote> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Encoding</p></h2><p>The messages sent out from CleverTap are encoded in the UTF-8 charset.</p></blockquote> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="twilio-callbacks"></div><div class="heading-text"><div id="section-twilio-callbacks" class="heading-anchor_backwardsCompatibility"></div>Twilio Callbacks</div><a aria-label="Skip link to Twilio Callbacks" class="heading-anchor-icon fa fa-anchor" href="#twilio-callbacks"></a></h1> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Public Beta</p></h2><p>Currently, this feature is in Public Beta.</p></blockquote> <p>The Twilio callback functionality enhances the tracking of SMS interactions originating from the CleverTap dashboard. Twilio's webhooks allow your Twilio phone number to receive incoming text messages. Within CleverTap's setup, the Callback URL is seamlessly generated and prefilled in the provider configuration under <em>Settings</em> > <em>Channels</em> > <em>SMS</em> > <em>+Provider</em>. Users can replace this URL with their own, which must be configured on our end to receive callbacks. </p> <p>The callback mechanism between Twilio and CleverTap is designed to facilitate communication regarding SMS status updates. The Clevertap callback URL tracks for Delivered (SMS delivered to the user), Failed (SMS delivery error), and Replied (user response to SMS) events from Twilio.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="default-callback-url"></div><div class="heading-text"><div id="section-default-callback-url" class="heading-anchor_backwardsCompatibility"></div>Default Callback URL</div><a aria-label="Skip link to Default Callback URL" class="heading-anchor-icon fa fa-anchor" href="#default-callback-url"></a></h2> <p>In the default setup, Twilio directly sends the information to CleverTap's callback URL. The flow involves the following steps:</p> <ol> <li>Twilio generates the callback.</li> <li>Twilio sends the callback directly to CleverTap on the default URL.</li> <li>CleverTap processes the callback.</li> <li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a target="_self" href="/docs/twilio#stats">Stats</a>.</li> </ol> <figure><span aria-label="SMS Default Callback Working" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="SMS Default Callback Working" loading="lazy" src="https://files.readme.io/d4b24c8-Default_callback_URL_flowchart.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio SMS Callback Working for Default URL</p></figcaption></figure> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="custom-callback-url"></div><div class="heading-text"><div id="section-custom-callback-url" class="heading-anchor_backwardsCompatibility"></div>Custom Callback URL</div><a aria-label="Skip link to Custom Callback URL" class="heading-anchor-icon fa fa-anchor" href="#custom-callback-url"></a></h2> <p>Twilio sends the callback to a custom URL, which may belong to your customer. The customer is then responsible for replaying the callback to CleverTap. The flow is as follows: </p> <ol> <li>Twilio generates the callback.</li> <li>Twilio sends the callback directly to the customer's custom URL.</li> <li>The customer's custom URL relays the callback to CleverTap.</li> <li>CleverTap processes the callback.</li> <li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a target="_self" href="https://staging.docs.user.clevertap.net/docs/twilio#stats">Stats</a>.</li> </ol> <figure><span aria-label="SMS Custom Callback Working" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="SMS Custom Callback Working" loading="lazy" src="https://files.readme.io/07ae324-Custom_Callback_URLflowchart.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio SMS Callback Working for Custom URL</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Callback Data Passing</p></h2><p>When the callback is sent through a custom URL, CleverTap's callback endpoint requires all fields from the request payload received from Twilio to be relayed back exactly as received.</p></blockquote> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="set-up-message-payload"></div><div class="heading-text"><div id="section-set-up-message-payload" class="heading-anchor_backwardsCompatibility"></div>Set Up Message Payload</div><a aria-label="Skip link to Set Up Message Payload" class="heading-anchor-icon fa fa-anchor" href="#set-up-message-payload"></a></h2> <p>In the Twilio callback integration with CleverTap, you can access dynamic parameters provided by Twilio in callback updates. This applies specifically when using a custom callback URL. Twilio provides meta details that should be forwarded to CleverTap as part of the integration.</p> <ul> <li>Key Name: meta </li> <li>Description: Denotes information that CleverTap uses for attributing delivery, failure, etc., to specific campaigns, profiles, and SMS providers is included in the callback update by CleverTap. CleverTap passes this parameter in the ongoing SMS to Twilio, and Twilio, in turn, passes the same parameter back to the callback URL. </li> <li>Sample Value: 919101699729.1200000000.1691686363.20230810.0.wzrk_default.-493000</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sample-request-payload"></div><div class="heading-text"><div id="section-sample-request-payload" class="heading-anchor_backwardsCompatibility"></div>Sample Request Payload</div><a aria-label="Skip link to Sample Request Payload" class="heading-anchor-icon fa fa-anchor" href="#sample-request-payload"></a></h2> <p>This section provides information about the sample request payload sent to SMS providers. </p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="delivered"></div><div class="heading-text"><div id="section-delivered" class="heading-anchor_backwardsCompatibility"></div>Delivered</div><a aria-label="Skip link to Delivered" class="heading-anchor-icon fa fa-anchor" href="#delivered"></a></h3> <p> The following is a sample request payload for <strong>Delivered</strong> from Twilio.</p> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">cURL</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-Text theme-light" data-lang="Text" name="cURL" tabindex="0">curl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \ --header 'Content-Type: application/x-www-form-urlencoded' \ --data-urlencode 'RawDlrDoneDate=2308102223' \ --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \ --data-urlencode 'SmsStatus=delivered' \ --data-urlencode 'MessageStatus=delivered' \ --data-urlencode 'To=00000000000' \ --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \ --data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \ --data-urlencode 'AccountSid=AC0000000000' \ --data-urlencode 'From=0000000000' \ --data-urlencode 'ApiVersion=2010-04-0' </code></pre></div></div> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="replied"></div><div class="heading-text"><div id="section-replied" class="heading-anchor_backwardsCompatibility"></div>Replied</div><a aria-label="Skip link to Replied" class="heading-anchor-icon fa fa-anchor" href="#replied"></a></h2> <p>The following is a sample request payload for <strong>Replied</strong> from Twilio.</p> <div class="CodeTabs CodeTabs_initial theme-light"><div class="CodeTabs-toolbar" role="tablist"><button aria-selected="true" class="CodeTabs_active" role="tab" type="button">cURL</button></div><div class="CodeTabs-inner" role="tabpanel"><pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang-curl theme-light" data-lang="curl" name="" tabindex="0">curl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \ --header 'Content-Type: application/x-www-form-urlencoded' \ --data-urlencode 'ToCountry=US' \ --dat a-urlencode 'ToState=MA' \ --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \ --data-urlencode 'FromState=CA' \ --data-urlencode 'FromCity=SAN+FRANCISCO' \ --data-urlencode 'FromCountry=US' \ --data-urlencode 'SmsStatus=received' \ --data-urlencode 'Body=Test+Reply+Message+2' \ --data-urlencode 'To=00000000000' \ --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \ --data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \ --data-urlencode 'AccountSid=AC000000000000' \ --data-urlencode 'From=00000000000' \ --data-urlencode 'ApiVersion=2010-04-0' </code></pre></div></div> <p>The following table provides information about the key-value pair present in the above sample request:</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Key Name</th><th style="text-align:left">Description</th><th style="text-align:left">Sample Value</th></tr></thead><tbody><tr><td style="text-align:left">RawDlrDoneDate</td><td style="text-align:left"><li> Available on SMS Delivered or Undelivered events only.</li> <li> This parameter is a passthrough of the Done Date included on the DLR (Delivery Receipt) that Twilio receives from its carrier partners. </li> <li> It takes the format of YYMMDDhhmm where: YY = last two digits of the year (00-99), MM = month (01-12), DD = day (01-31), hh = hour (00-23), mm = minute (00-59) </li></td><td style="text-align:left">2302172359</td></tr><tr><td style="text-align:left">SmsSid</td><td style="text-align:left"><li> Same value as MessageSid. </li> <li> Deprecated and included for backward compatibility. </li></td><td style="text-align:left">SMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">MessageStatus</td><td style="text-align:left"><li> Indicates the status of the message. </li> <li> The following are the possible values: be sent, failed, delivered, undelivered, and received. </li></td><td style="text-align:left">delivered</td></tr><tr><td style="text-align:left">SmsStatus</td><td style="text-align:left"><li> Same as the <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">MessageStatus</code> value. </li> <li> Deprecated and included for backward compatibility. </li></td><td style="text-align:left">delivered</td></tr><tr><td style="text-align:left">AccountSid</td><td style="text-align:left">The 34-character ID of the Account the message is associated with.</td><td style="text-align:left">ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">MessagingServiceSid</td><td style="text-align:left">The 34-character ID of the Messaging Service associated with the message.</td><td style="text-align:left">MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style="text-align:left">From</td><td style="text-align:left">The phone number or channel address that sent this message.</td><td style="text-align:left">+14017122661</td></tr><tr><td style="text-align:left">To</td><td style="text-align:left">The phone number or channel address of the recipient.</td><td style="text-align:left">+15558675310</td></tr><tr><td style="text-align:left">NumMedia</td><td style="text-align:left">The number of media items associated with your message</td><td style="text-align:left">0</td></tr><tr><td style="text-align:left">FromCity</td><td style="text-align:left">The city of the sender.</td><td style="text-align:left">SAN FRANCISCO</td></tr><tr><td style="text-align:left">FromState</td><td style="text-align:left">The state or province of the sender.</td><td style="text-align:left">CA</td></tr><tr><td style="text-align:left">FromZip</td><td style="text-align:left">The postal code of the called sender.</td><td style="text-align:left">94103</td></tr><tr><td style="text-align:left">FromCountry</td><td style="text-align:left">The country of the named sender.</td><td style="text-align:left">US</td></tr><tr><td style="text-align:left">ToCity</td><td style="text-align:left">The city of the recipient.</td><td style="text-align:left">SAUSALITO</td></tr><tr><td style="text-align:left">ToState</td><td style="text-align:left">The state or province of the recipient.</td><td style="text-align:left">CA</td></tr><tr><td style="text-align:left">ToZip</td><td style="text-align:left">The postal code of the recipient.</td><td style="text-align:left">94965</td></tr><tr><td style="text-align:left">ToCountry</td><td style="text-align:left">The country of the recipient.</td><td style="text-align:left">US</td></tr></tbody></table></div></div> <p>For more information, refer to Twilio's request <a target="_self" href="https://www.twilio.com/docs/messaging/guides/webhook-request#parameters-in-twilios-request-to-your-application">parameter</a>. </p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="incoming-payload-mapping-to-system-events"></div><div class="heading-text"><div id="section-incoming-payload-mapping-to-system-events" class="heading-anchor_backwardsCompatibility"></div>Incoming Payload Mapping to System Events</div><a aria-label="Skip link to Incoming Payload Mapping to System Events" class="heading-anchor-icon fa fa-anchor" href="#incoming-payload-mapping-to-system-events"></a></h2> <p>CleverTap maps the following incoming payloads with their respective system events. You can view these on the CleverTap dashboard.</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Event</th><th style="text-align:left">Sample Payload Structure</th><th style="text-align:left">Mapping to CleverTap System Events</th></tr></thead><tbody><tr><td style="text-align:left">Notification Delivered</td><td style="text-align:left">curl --location '<a target="_self" href="https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006'">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006'</a> --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode 'RawDlrDoneDate=2308102223' --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' --data-urlencode 'SmsStatus=delivered' --data-urlencode 'MessageStatus=delivered' --data-urlencode 'To=00000000000' --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' --data-urlencode 'MessageSid=SMXXXXXXXXXXXX' --data-urlencode 'AccountSid=AC0000000000' --data-urlencode 'From=0000000000' --data-urlencode 'ApiVersion=2010-04-0'</td><td style="text-align:left">Maps to Notification Delivered event. For more information, refer to <a target="_self" href="/docs/events#system-events">Events</a>.</td></tr><tr><td style="text-align:left">Notification Replied</td><td style="text-align:left">curl --location '<a target="_self" href="https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006'">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006'</a><br/> --header 'Content-Type: application/x-www-form-urlencoded'<br/> --data-urlencode 'ToCountry=US'<br/> --dat a-urlencode 'ToState=MA'<br/> --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX'<br/> --data-urlencode 'FromState=CA'<br/> --data-urlencode 'FromCity=SAN+FRANCISCO'<br/> --data-urlencode 'FromCountry=US'<br/> --data-urlencode 'SmsStatus=received'<br/> --data-urlencode 'Body=Test+Reply+Message+2'<br/> --data-urlencode 'To=00000000000'<br/> --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX'<br/> --data-urlencode 'MessageSid=SMXXXXXXXXXXXX'<br/> --data-urlencode 'AccountSid=AC000000000000'<br/> --data-urlencode 'From=00000000000'<br/> --data-urlencode 'ApiVersion=2010-04-0'</td><td style="text-align:left">Value of <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">Body</code> in the payload is populated in the Notification Replied event. For more information, refer to <a target="_self" href="/docs/events#system-events">Events</a>.</td></tr></tbody></table></div></div> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="error-codes"></div><div class="heading-text"><div id="section-error-codes" class="heading-anchor_backwardsCompatibility"></div>Error Codes</div><a aria-label="Skip link to Error Codes" class="heading-anchor-icon fa fa-anchor" href="#error-codes"></a></h2> <p>If there is an error in the SMS delivery, these error codes indicate the nature of an error encountered. Each error code corresponds to a specific error description. The error descriptions are displayed within the <em>Errors</em> tab in the campaign stats section in case of delivery-related failures. The following table provides information about the acceptable error codes:</p> <div class="rdmd-table"><div class="rdmd-table-inner"><table><thead><tr><th style="text-align:left">Error Codes</th><th style="text-align:left">Error Description</th><th style="text-align:left">Details</th></tr></thead><tbody><tr><td style="text-align:left">30001</td><td style="text-align:left">Queue overflow</td><td style="text-align:left">Indicates that the rate limit was exceeded for sending messages, causing the queue to overflow. To resolve this issue, please wait a while before sending your message again.</td></tr><tr><td style="text-align:left">30002</td><td style="text-align:left">Account suspended</td><td style="text-align:left">Indicates that the account was temporarily suspended between sending the message and its delivery. Kindly get in touch with Twilio for further assistance.</td></tr><tr><td style="text-align:left">30003</td><td style="text-align:left">Unreachable destination handset</td><td style="text-align:left">Indicates that the recipient's mobile device is either turned off or presently not reachable.</td></tr><tr><td style="text-align:left">30004</td><td style="text-align:left">Message blocked</td><td style="text-align:left">Indicates that the recipient's number you are attempting to contact is blocked from receiving this message, possibly due to being blacklisted.</td></tr><tr><td style="text-align:left">30005</td><td style="text-align:left">Unknown destination handset</td><td style="text-align:left">Indicates that the attempt to reach the specified number encounters an unfamiliar recipient, which may suggest an invalid or non-existent contact.</td></tr><tr><td style="text-align:left">30006</td><td style="text-align:left">Landline or unreachable carrier</td><td style="text-align:left">Indicates that the destination number is unable to receive this message. This can arise when contacting a landline or encountering an unreachable carrier, particularly with shortcodes.</td></tr><tr><td style="text-align:left">30007</td><td style="text-align:left">Carrier violation</td><td style="text-align:left">Indicates that the carrier has detected the message content as objectionable, prompting the activation of content or spam filtering to safeguard their subscribers. For a deeper understanding of carrier filtering, consult supplementary resources.</td></tr><tr><td style="text-align:left">30008</td><td style="text-align:left">Unknown error</td><td style="text-align:left">This error does not conform to any predefined categories mentioned above.</td></tr><tr><td style="text-align:left">30009</td><td style="text-align:left">Missing segment</td><td style="text-align:left">Indicates that one or more segments associated with your multipart inbound message were not received.</td></tr><tr><td style="text-align:left">30010</td><td style="text-align:left">Message price exceeds the max price</td><td style="text-align:left">Indicates that the cost of the message surpasses the maximum price parameter set.</td></tr><tr><td style="text-align:left">21614</td><td style="text-align:left">Invalid Mobile Number</td><td style="text-align:left">Indicates that the user's number is not valid.</td></tr><tr><td style="text-align:left">21610</td><td style="text-align:left">Unsubscribed recipient</td><td style="text-align:left">Indicates that the individual you are attempting to message has chosen not to receive messages from your Twilio phone number, Channels sender, or Messaging Service.</td></tr></tbody></table></div></div> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sample-payload"></div><div class="heading-text"><div id="section-sample-payload" class="heading-anchor_backwardsCompatibility"></div>Sample Payload</div><a aria-label="Skip link to Sample Payload" class="heading-anchor-icon fa fa-anchor" href="#sample-payload"></a></h3> <p>The following is a sample error payload:</p> <pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">curl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=WWW-WWW-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \ --header 'Content-Type: application/x-www-form-urlencoded' \ --data-urlencode 'ErrorCode=30005' \ --data-urlencode 'SmsSid=SMXXXXXXXXXXXXXXXXXXXXXXX' \ --data-urlencode 'SmsStatus=failed' \ --data-urlencode 'MessageStatus=failed' \ --data-urlencode 'To=000000000000' \ --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \ --data-urlencode 'MessageSid=SMXXXXXXXXXXXXXXX' \ --data-urlencode 'AccountSid=AAAAAAA000000' \ --data-urlencode 'From=0000000000' \ --data-urlencode 'ApiVersion=2010-04-0' </code></pre> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="stats"></div><div class="heading-text"><div id="section-stats" class="heading-anchor_backwardsCompatibility"></div>Stats</div><a aria-label="Skip link to Stats" class="heading-anchor-icon fa fa-anchor" href="#stats"></a></h1> <p>CleverTap displays comprehensive stats such as Errors, Delivered, Clicked, and CTRs upon receiving callbacks from Twilio. After setting up the provider on the CleverTap dashboard, you can view these statistics from the following pages on the CleverTap dashboard:</p> <ul> <li><em>Stats</em> tab of the Campaigns. For more information, refer to <a target="_self" href="/docs/sms-stats">SMS Stats</a>.</li> </ul> <figure><span aria-label="Twilio Campaign Stats" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Campaign Stats" loading="lazy" src="https://files.readme.io/907e612-Twilio_Campaign_Stats.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Campaign Stats</p></figcaption></figure> <blockquote class="callout callout_info" theme="📘"><h2 class="callout-heading"><span class="callout-icon">📘</span><p>Note</p></h2><p>The stats for <em>Clicked</em> event is available only if you use CleverTap's <a target="_self" href="">Click Tracking</a> feature.</p></blockquote> <ul> <li><em>Stats</em> tab under <em>Provider</em> setup. For more information, refer to the <a target="_self" href="/docs/sms-provider-operations#view-provider-stats">Provider Stats</a>.</li> </ul> <figure><span aria-label="Twilio Campaign Stats" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Twilio Campaign Stats" loading="lazy" src="https://files.readme.io/37199a0-SMS_Provider_Stats.png" title="" align="center" class="border" caption="" height="auto" width="auto"/></span></span><figcaption><p>Twilio Provider Stats</p></figcaption></figure> <p>You can also analyze the <em>Notification Delivered</em> and <em>Notification Replied</em> events by navigating to the <em>Analytics</em> > <em>Events</em> page, as shown in the following image:</p> <figure><span aria-label="Analyze Notification Delivered" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Analyze Notification Delivered" loading="lazy" src="https://files.readme.io/eb5134e-image.png" align="center" class="border" width="90% " caption="" height="auto" title=""/></span></span><figcaption><p>Analyze Notification Delivered</p></figcaption></figure> <figure><span aria-label="Analyze Incoming Text" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Analyze Incoming Text" loading="lazy" src="https://files.readme.io/50e5a6f-2023-09-13_17-36-47_1.gif" align="center" class="border" width="90% " caption="" height="auto" title=""/></span></span><figcaption><p>Analyze Notification Replied</p></figcaption></figure></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated 8 months ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <a href="#introduction">Introduction</a> </li> <li> <a href="#prerequisites-for-integration">Prerequisites for Integration</a> </li> <li> <a href="#twilio-setup">Twilio Setup</a> <ul> <li><a href="#find-twilio-details">Find Twilio Details</a></li> <li><a href="#add-twilio-details-on-clevertap-dashboard">Add Twilio Details on CleverTap Dashboard</a></li> <li><a href="#send-a-test-sms">Send a Test SMS</a></li> </ul> </li> <li> <a href="#twilio-callbacks">Twilio Callbacks</a> <ul> <li><a href="#default-callback-url">Default Callback URL</a></li> <li><a href="#custom-callback-url">Custom Callback URL</a></li> <li><a href="#set-up-message-payload">Set Up Message Payload</a></li> <li><a href="#sample-request-payload">Sample Request Payload</a></li> <li><a href="#replied">Replied</a></li> <li><a href="#incoming-payload-mapping-to-system-events">Incoming Payload Mapping to System Events</a></li> <li><a href="#error-codes">Error Codes</a></li> </ul> </li> <li> <a href="#stats">Stats</a> </li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><footer><ul class="footer-details"> <li>Copyright (C) 2013 WizRocket Inc. 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This document highlights the integration of CleverTap and Twilio, empowering businesses to elevate their SMS communication using Twilio's infrastructure. \n\n# Prerequisites for Integration\n\nBefore you begin with integration, ensure you have:\n\n- A Twilio account with SMS permissions\n- A CleverTap account with SMS setup enabled\n\n# Twilio Setup\n\nThis process involves the following three significant steps:\n\n1. [Find Twilio Details](doc:twilio#find-twilio-details)\n2. [Add Twilio Details on CleverTap Dashboard](doc:twilio#add-twilio-details-on-clevertap-dashboard)\n3. [Send a Test SMS](doc:twilio#send-a-test-sms)\n\n## Find Twilio Details\n\nCleverTap recommends keeping the Twilio account handy before configuring it on the CleverTap dashboard. To locate these details, navigate to the _Console_ page from the Twilio dashboard:\n\n- Account SID\n- Auth Token\n- My Twilio phone number\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b4ef390-Twilio_Account_Details.png\",\n \"\",\n \"Twilio Account Details\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Account Details\"\n }\n ]\n}\n[/block]\n\n\n## Add Twilio Details on CleverTap Dashboard\n\nTo add Twilio details on the CleverTap dashboard:\n\n1. From the CleverTap Dashboard, navigate to _Settings_ > _Channels_ > _SMS_.\n2. Click **+Add Provider**. The _Add SMS provider_ page opens.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/dd87beb-SMS_Add_Provider.png\",\n \"\",\n \"Add SMS Provider\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Add SMS Provider\"\n }\n ]\n}\n[/block]\n\n\n3. Under _Setup_, enter the following details:\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Field\",\n \"h-1\": \"Description\",\n \"0-0\": \"_Nickname_\",\n \"0-1\": \"Uniquely identifies the provider.\",\n \"1-0\": \"_Account SID_\",\n \"1-1\": \"Enter your account identifier from the Twilio dashboard. This is a unique key to distinguish a specific Twilio parent account or subaccount. For more information, refer to [Twilio Account SID](https://support.twilio.com/hc/en-us/articles/14726256820123-What-is-a-Twilio-Account-SID-and-where-can-I-find-it-).\",\n \"2-0\": \"_Auth token_\",\n \"2-1\": \"Enter the Auth Token (Password) obtained from the Twilio dashboard. For more information, refer to [Auth Token](https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them).\",\n \"3-0\": \"_Callback URL_\",\n \"3-1\": \"Enter the URL where delivery or error callbacks must be posted after sending the SMS. By default, CleverTap's callback URL will be pre-populated. If you wish to send the callbacks to a custom URL instead, you can also set it here. For more information on setting a custom callback URL, refer to [Custom callback URL](doc:twilio#custom-callback-url). \\n \\n**Note**: This feature is currently in Public Beta.\",\n \"4-0\": \"_Restore_\",\n \"4-1\": \"Click _Restore_ to reinstate CleverTap's callback URL. This will remove any custom callback URLs.\",\n \"5-0\": \"_From Number_\",\n \"5-1\": \"Enter phone numbers obtained under the Twilio console → _Manage-numbers_ → _Active number_ section.\",\n \"6-0\": \"_Service SID (Copilot)_\",\n \"6-1\": \"Enter Service SID details obtained from the Twilio dashboard. The Copilot Service SID, a Twilio identifier, streamlines message management. It automates number selection and formatting, enhancing engagement by optimizing message delivery based on location and carrier requirements.\",\n \"7-0\": \"_Template ID_\",\n \"7-1\": \"It is a unique template ID for each SMS template that you want to use. Selecting this option will make it mandatory to input the template ID when saving the provider.\",\n \"8-0\": \"_Mark as default_\",\n \"8-1\": \"Select _Mark this as default_ to make this SMS provider the default provider to send the SMS.\"\n },\n \"cols\": 2,\n \"rows\": 9,\n \"align\": [\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b919c54-Twilio_Account_Details_on_CT_Dashboard.png\",\n \"\",\n \"Add Twilio as a SMS Provider\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Add Twilio as an SMS Provider\"\n }\n ]\n}\n[/block]\n\n\n4. Click **Save** to save the details.\n\n## Send a Test SMS\n\nTo ensure that the integration is successful, send a test SMS as follows:\n\n1. Click the _Send Test SMS_ hyperlink before creating SMS campaigns and journeys.\n2. Enter the following details:\n - _Country Code _ and _ Mobile Number_: Enter the country code and mobile number to which you want to send the message.\n - _Message_: This is a test message.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/02ee2f3-Send_a_Test_SMS_.png\",\n \"\",\n \"Send a Test SMS\"\n ],\n \"align\": \"center\",\n \"sizing\": \"70% \",\n \"border\": true,\n \"caption\": \"Send a Test SMS\"\n }\n ]\n}\n[/block]\n\n\n> 🚧 Twilio Trial Account\n> \n> With a Twilio trial account, you can only send SMS campaigns only to numbers registered on the Twilio dashboard.\n\n> 📘 Encoding\n> \n> The messages sent out from CleverTap are encoded in the UTF-8 charset.\n\n# Twilio Callbacks\n\n> 📘 Public Beta\n> \n> Currently, this feature is in Public Beta.\n\nThe Twilio callback functionality enhances the tracking of SMS interactions originating from the CleverTap dashboard. Twilio's webhooks allow your Twilio phone number to receive incoming text messages. Within CleverTap's setup, the Callback URL is seamlessly generated and prefilled in the provider configuration under _Settings_ > _Channels_ > _SMS_ > _+Provider_. Users can replace this URL with their own, which must be configured on our end to receive callbacks. \n\nThe callback mechanism between Twilio and CleverTap is designed to facilitate communication regarding SMS status updates. The Clevertap callback URL tracks for Delivered (SMS delivered to the user), Failed (SMS delivery error), and Replied (user response to SMS) events from Twilio.\n\n## Default Callback URL\n\nIn the default setup, Twilio directly sends the information to CleverTap's callback URL. The flow involves the following steps:\n\n1. Twilio generates the callback.\n2. Twilio sends the callback directly to CleverTap on the default URL.\n3. CleverTap processes the callback.\n4. Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to [Stats](doc:twilio#stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d4b24c8-Default_callback_URL_flowchart.png\",\n \"\",\n \"SMS Default Callback Working\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio SMS Callback Working for Default URL\"\n }\n ]\n}\n[/block]\n\n\n## Custom Callback URL\n\nTwilio sends the callback to a custom URL, which may belong to your customer. The customer is then responsible for replaying the callback to CleverTap. The flow is as follows: \n\n1. Twilio generates the callback.\n2. Twilio sends the callback directly to the customer's custom URL.\n3. The customer's custom URL relays the callback to CleverTap.\n4. CleverTap processes the callback.\n5. Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to [Stats](https://staging.docs.user.clevertap.net/docs/twilio#stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/07ae324-Custom_Callback_URLflowchart.png\",\n \"\",\n \"SMS Custom Callback Working\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio SMS Callback Working for Custom URL\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Callback Data Passing\n> \n> When the callback is sent through a custom URL, CleverTap's callback endpoint requires all fields from the request payload received from Twilio to be relayed back exactly as received.\n\n## Set Up Message Payload\n\nIn the Twilio callback integration with CleverTap, you can access dynamic parameters provided by Twilio in callback updates. This applies specifically when using a custom callback URL. Twilio provides meta details that should be forwarded to CleverTap as part of the integration.\n\n- Key Name: meta \n- Description: Denotes information that CleverTap uses for attributing delivery, failure, etc., to specific campaigns, profiles, and SMS providers is included in the callback update by CleverTap. CleverTap passes this parameter in the ongoing SMS to Twilio, and Twilio, in turn, passes the same parameter back to the callback URL. \n- Sample Value: 919101699729.1200000000.1691686363.20230810.0.wzrk_default.-493000\n\n## Sample Request Payload\n\nThis section provides information about the sample request payload sent to SMS providers. \n\n### Delivered\n\n The following is a sample request payload for **Delivered** from Twilio.\n\n```Text cURL\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'RawDlrDoneDate=2308102223' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\\n--data-urlencode 'SmsStatus=delivered' \\\n--data-urlencode 'MessageStatus=delivered' \\\n--data-urlencode 'To=00000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AC0000000000' \\\n--data-urlencode 'From=0000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\n## Replied\n\nThe following is a sample request payload for **Replied** from Twilio.\n\n```curl\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'ToCountry=US' \\\n--dat\ta-urlencode 'ToState=MA' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\\n--data-urlencode 'FromState=CA' \\\n--data-urlencode 'FromCity=SAN+FRANCISCO' \\\n--data-urlencode 'FromCountry=US' \\\n--data-urlencode 'SmsStatus=received' \\\n--data-urlencode 'Body=Test+Reply+Message+2' \\\n--data-urlencode 'To=00000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AC000000000000' \\\n--data-urlencode 'From=00000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\nThe following table provides information about the key-value pair present in the above sample request:\n\n| Key Name | Description | Sample Value |\n| :------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :--------------------------------- |\n| RawDlrDoneDate | <li> Available on SMS Delivered or Undelivered events only.</li> <li> This parameter is a passthrough of the Done Date included on the DLR (Delivery Receipt) that Twilio receives from its carrier partners. </li> <li> It takes the format of YYMMDDhhmm where: YY = last two digits of the year (00-99), MM = month (01-12), DD = day (01-31), hh = hour (00-23), mm = minute (00-59) </li> | 2302172359 |\n| SmsSid | <li> Same value as MessageSid. </li> <li> Deprecated and included for backward compatibility. </li> | SMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| MessageStatus | <li> Indicates the status of the message. </li> <li> The following are the possible values: be sent, failed, delivered, undelivered, and received. </li> | delivered |\n| SmsStatus | <li> Same as the `MessageStatus` value. </li> <li> Deprecated and included for backward compatibility. </li> | delivered |\n| AccountSid | The 34-character ID of the Account the message is associated with. | ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| MessagingServiceSid | The 34-character ID of the Messaging Service associated with the message. | MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| From | The phone number or channel address that sent this message. | \\+14017122661 |\n| To | The phone number or channel address of the recipient. | \\+15558675310 |\n| NumMedia | The number of media items associated with your message | 0 |\n| FromCity | The city of the sender. | SAN FRANCISCO |\n| FromState | The state or province of the sender. | CA |\n| FromZip | The postal code of the called sender. | 94103 |\n| FromCountry | The country of the named sender. | US |\n| ToCity | The city of the recipient. | SAUSALITO |\n| ToState | The state or province of the recipient. | CA |\n| ToZip | The postal code of the recipient. | 94965 |\n| ToCountry | The country of the recipient. | US |\n\nFor more information, refer to Twilio's request [parameter](https://www.twilio.com/docs/messaging/guides/webhook-request#parameters-in-twilios-request-to-your-application). \n\n## Incoming Payload Mapping to System Events\n\nCleverTap maps the following incoming payloads with their respective system events. You can view these on the CleverTap dashboard.\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Event\",\n \"h-1\": \"Sample Payload Structure\",\n \"h-2\": \"Mapping to CleverTap System Events\",\n \"0-0\": \"Notification Delivered\",\n \"0-1\": \"curl --location '<https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006'> --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode 'RawDlrDoneDate=2308102223' --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' --data-urlencode 'SmsStatus=delivered' --data-urlencode 'MessageStatus=delivered' --data-urlencode 'To=00000000000' --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' --data-urlencode 'MessageSid=SMXXXXXXXXXXXX' --data-urlencode 'AccountSid=AC0000000000' --data-urlencode 'From=0000000000' --data-urlencode 'ApiVersion=2010-04-0'\",\n \"0-2\": \"Maps to Notification Delivered event. For more information, refer to [Events](doc:events#system-events).\",\n \"1-0\": \"Notification Replied\",\n \"1-1\": \"curl --location '<https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006'> \\n--header 'Content-Type: application/x-www-form-urlencoded' \\n--data-urlencode 'ToCountry=US' \\n--dat\\ta-urlencode 'ToState=MA' \\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\n--data-urlencode 'FromState=CA' \\n--data-urlencode 'FromCity=SAN+FRANCISCO' \\n--data-urlencode 'FromCountry=US' \\n--data-urlencode 'SmsStatus=received' \\n--data-urlencode 'Body=Test+Reply+Message+2' \\n--data-urlencode 'To=00000000000' \\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\n--data-urlencode 'AccountSid=AC000000000000' \\n--data-urlencode 'From=00000000000' \\n--data-urlencode 'ApiVersion=2010-04-0'\",\n \"1-2\": \"Value of `Body` in the payload is populated in the Notification Replied event. For more information, refer to [Events](doc:events#system-events).\"\n },\n \"cols\": 3,\n \"rows\": 2,\n \"align\": [\n \"left\",\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n## Error Codes\n\nIf there is an error in the SMS delivery, these error codes indicate the nature of an error encountered. Each error code corresponds to a specific error description. The error descriptions are displayed within the _Errors_ tab in the campaign stats section in case of delivery-related failures. The following table provides information about the acceptable error codes:\n\n| Error Codes | Error Description | Details |\n| :---------- | :---------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| 30001 | Queue overflow | Indicates that the rate limit was exceeded for sending messages, causing the queue to overflow. To resolve this issue, please wait a while before sending your message again. |\n| 30002 | Account suspended | Indicates that the account was temporarily suspended between sending the message and its delivery. Kindly get in touch with Twilio for further assistance. |\n| 30003 | Unreachable destination handset | Indicates that the recipient's mobile device is either turned off or presently not reachable. |\n| 30004 | Message blocked | Indicates that the recipient's number you are attempting to contact is blocked from receiving this message, possibly due to being blacklisted. |\n| 30005 | Unknown destination handset | Indicates that the attempt to reach the specified number encounters an unfamiliar recipient, which may suggest an invalid or non-existent contact. |\n| 30006 | Landline or unreachable carrier | Indicates that the destination number is unable to receive this message. This can arise when contacting a landline or encountering an unreachable carrier, particularly with shortcodes. |\n| 30007 | Carrier violation | Indicates that the carrier has detected the message content as objectionable, prompting the activation of content or spam filtering to safeguard their subscribers. For a deeper understanding of carrier filtering, consult supplementary resources. |\n| 30008 | Unknown error | This error does not conform to any predefined categories mentioned above. |\n| 30009 | Missing segment | Indicates that one or more segments associated with your multipart inbound message were not received. |\n| 30010 | Message price exceeds the max price | Indicates that the cost of the message surpasses the maximum price parameter set. |\n| 21614 | Invalid Mobile Number | Indicates that the user's number is not valid. |\n| 21610 | Unsubscribed recipient | Indicates that the individual you are attempting to message has chosen not to receive messages from your Twilio phone number, Channels sender, or Messaging Service. |\n\n### Sample Payload\n\nThe following is a sample error payload:\n\n```\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=WWW-WWW-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'ErrorCode=30005' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXXXXXXXXXXXX' \\\n--data-urlencode 'SmsStatus=failed' \\\n--data-urlencode 'MessageStatus=failed' \\\n--data-urlencode 'To=000000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AAAAAAA000000' \\\n--data-urlencode 'From=0000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\n# Stats\n\nCleverTap displays comprehensive stats such as Errors, Delivered, Clicked, and CTRs upon receiving callbacks from Twilio. After setting up the provider on the CleverTap dashboard, you can view these statistics from the following pages on the CleverTap dashboard:\n\n- _Stats_ tab of the Campaigns. For more information, refer to [SMS Stats](doc:sms-stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/907e612-Twilio_Campaign_Stats.png\",\n \"\",\n \"Twilio Campaign Stats\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Campaign Stats\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Note\n> \n> The stats for _Clicked_ event is available only if you use CleverTap's [Click Tracking](<>) feature.\n\n- _Stats_ tab under _Provider_ setup. For more information, refer to the [Provider Stats](https://docs.clevertap.com/docs/sms-provider-operations#view-provider-stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/37199a0-SMS_Provider_Stats.png\",\n \"\",\n \"Twilio Campaign Stats\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Provider Stats\"\n }\n ]\n}\n[/block]\n\n\nYou can also analyze the _Notification Delivered_ and _Notification Replied_ events by navigating to the _Analytics_ > _Events_ page, as shown in the following image:\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/eb5134e-image.png\",\n null,\n \"Analyze Notification Delivered\"\n ],\n \"align\": \"center\",\n \"sizing\": \"90% \",\n \"border\": true,\n \"caption\": \"Analyze Notification Delivered\"\n }\n ]\n}\n[/block]\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/50e5a6f-2023-09-13_17-36-47_1.gif\",\n null,\n \"Analyze Incoming Text\"\n ],\n \"align\": \"center\",\n \"sizing\": \"90% \",\n \"border\": true,\n \"caption\": \"Analyze Notification Replied\"\n }\n ]\n}\n[/block]","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"621736057c4d1703e2332169","resourceType":"page","baseUrl":"/","terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK","type":""},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9","type":""},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]}},"terms":[],"variables":{"user":{},"defaults":[{"source":"","_id":"5a90a1a56f793d00043c432a","default":"3.8.8.0","name":"ASDK","type":""},{"source":"","_id":"5f63056e88193500110ac29f","name":"OSDK","default":"4.9.0.9","type":""},{"source":"","_id":"5f63056e88193500110ac29e","name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<a href=\"#introduction\">Introduction</a>\n</li>\n<li>\n<a href=\"#prerequisites-for-integration\">Prerequisites for Integration</a>\n</li>\n<li>\n<a href=\"#twilio-setup\">Twilio Setup</a>\n<ul>\n<li><a href=\"#find-twilio-details\">Find Twilio Details</a></li>\n<li><a href=\"#add-twilio-details-on-clevertap-dashboard\">Add Twilio Details on CleverTap Dashboard</a></li>\n<li><a href=\"#send-a-test-sms\">Send a Test SMS</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#twilio-callbacks\">Twilio Callbacks</a>\n<ul>\n<li><a href=\"#default-callback-url\">Default Callback URL</a></li>\n<li><a href=\"#custom-callback-url\">Custom Callback URL</a></li>\n<li><a href=\"#set-up-message-payload\">Set Up Message Payload</a></li>\n<li><a href=\"#sample-request-payload\">Sample Request Payload</a></li>\n<li><a href=\"#replied\">Replied</a></li>\n<li><a href=\"#incoming-payload-mapping-to-system-events\">Incoming Payload Mapping to System Events</a></li>\n<li><a href=\"#error-codes\">Error Codes</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#stats\">Stats</a>\n</li>\n</ul></li></ul></nav>","body":"<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"introduction\"></div><div class=\"heading-text\"><div id=\"section-introduction\" class=\"heading-anchor_backwardsCompatibility\"></div>Introduction</div><a aria-label=\"Skip link to Introduction\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#introduction\"></a></h1>\n<p>Twilio is a leading communication platform that empowers businesses to connect with their users through various channels, including SMS. This document highlights the integration of CleverTap and Twilio, empowering businesses to elevate their SMS communication using Twilio&#x27;s infrastructure. </p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"prerequisites-for-integration\"></div><div class=\"heading-text\"><div id=\"section-prerequisites-for-integration\" class=\"heading-anchor_backwardsCompatibility\"></div>Prerequisites for Integration</div><a aria-label=\"Skip link to Prerequisites for Integration\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#prerequisites-for-integration\"></a></h1>\n<p>Before you begin with integration, ensure you have:</p>\n<ul>\n<li>A Twilio account with SMS permissions</li>\n<li>A CleverTap account with SMS setup enabled</li>\n</ul>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"twilio-setup\"></div><div class=\"heading-text\"><div id=\"section-twilio-setup\" class=\"heading-anchor_backwardsCompatibility\"></div>Twilio Setup</div><a aria-label=\"Skip link to Twilio Setup\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#twilio-setup\"></a></h1>\n<p>This process involves the following three significant steps:</p>\n<ol>\n<li><a href=\"/docs/twilio#find-twilio-details\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"twilio#find-twilio-details\">Find Twilio Details</a></li>\n<li><a href=\"/docs/twilio#add-twilio-details-on-clevertap-dashboard\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"twilio#add-twilio-details-on-clevertap-dashboard\">Add Twilio Details on CleverTap Dashboard</a></li>\n<li><a href=\"/docs/twilio#send-a-test-sms\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"twilio#send-a-test-sms\">Send a Test SMS</a></li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"find-twilio-details\"></div><div class=\"heading-text\"><div id=\"section-find-twilio-details\" class=\"heading-anchor_backwardsCompatibility\"></div>Find Twilio Details</div><a aria-label=\"Skip link to Find Twilio Details\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#find-twilio-details\"></a></h2>\n<p>CleverTap recommends keeping the Twilio account handy before configuring it on the CleverTap dashboard. To locate these details, navigate to the <em>Console</em> page from the Twilio dashboard:</p>\n<ul>\n<li>Account SID</li>\n<li>Auth Token</li>\n<li>My Twilio phone number</li>\n</ul>\n<figure><span aria-label=\"Twilio Account Details\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Twilio Account Details\" loading=\"lazy\" src=\"https://files.readme.io/b4ef390-Twilio_Account_Details.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Twilio Account Details</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"add-twilio-details-on-clevertap-dashboard\"></div><div class=\"heading-text\"><div id=\"section-add-twilio-details-on-clever-tap-dashboard\" class=\"heading-anchor_backwardsCompatibility\"></div>Add Twilio Details on CleverTap Dashboard</div><a aria-label=\"Skip link to Add Twilio Details on CleverTap Dashboard\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#add-twilio-details-on-clevertap-dashboard\"></a></h2>\n<p>To add Twilio details on the CleverTap dashboard:</p>\n<ol>\n<li>From the CleverTap Dashboard, navigate to <em>Settings</em> &gt; <em>Channels</em> &gt; <em>SMS</em>.</li>\n<li>Click <strong>+Add Provider</strong>. The <em>Add SMS provider</em> page opens.</li>\n</ol>\n<figure><span aria-label=\"Add SMS Provider\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Add SMS Provider\" loading=\"lazy\" src=\"https://files.readme.io/dd87beb-SMS_Add_Provider.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Add SMS Provider</p></figcaption></figure>\n<ol start=\"3\">\n<li>Under <em>Setup</em>, enter the following details:</li>\n</ol>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"rdmd-table\"><div class=\"rdmd-table-inner\"><table><thead><tr><th style=\"text-align:left\">Field</th><th style=\"text-align:left\">Description</th></tr></thead><tbody><tr><td style=\"text-align:left\"><em>Nickname</em></td><td style=\"text-align:left\">Uniquely identifies the provider.</td></tr><tr><td style=\"text-align:left\"><em>Account SID</em></td><td style=\"text-align:left\">Enter your account identifier from the Twilio dashboard. This is a unique key to distinguish a specific Twilio parent account or subaccount. For more information, refer to <a href=\"https://support.twilio.com/hc/en-us/articles/14726256820123-What-is-a-Twilio-Account-SID-and-where-can-I-find-it-\" target=\"\" title=\"\">Twilio Account SID</a>.</td></tr><tr><td style=\"text-align:left\"><em>Auth token</em></td><td style=\"text-align:left\">Enter the Auth Token (Password) obtained from the Twilio dashboard. For more information, refer to <a href=\"https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them\" target=\"\" title=\"\">Auth Token</a>.</td></tr><tr><td style=\"text-align:left\"><em>Callback URL</em></td><td style=\"text-align:left\">Enter the URL where delivery or error callbacks must be posted after sending the SMS. By default, CleverTap&#x27;s callback URL will be pre-populated. If you wish to send the callbacks to a custom URL instead, you can also set it here. For more information on setting a custom callback URL, refer to <a href=\"/docs/twilio#custom-callback-url\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"twilio#custom-callback-url\">Custom callback URL</a>.<br/><br/><strong>Note</strong>: This feature is currently in Public Beta.</td></tr><tr><td style=\"text-align:left\"><em>Restore</em></td><td style=\"text-align:left\">Click <em>Restore</em> to reinstate CleverTap&#x27;s callback URL. This will remove any custom callback URLs.</td></tr><tr><td style=\"text-align:left\"><em>From Number</em></td><td style=\"text-align:left\">Enter phone numbers obtained under the Twilio console → <em>Manage-numbers</em> → <em>Active number</em> section.</td></tr><tr><td style=\"text-align:left\"><em>Service SID (Copilot)</em></td><td style=\"text-align:left\">Enter Service SID details obtained from the Twilio dashboard. The Copilot Service SID, a Twilio identifier, streamlines message management. It automates number selection and formatting, enhancing engagement by optimizing message delivery based on location and carrier requirements.</td></tr><tr><td style=\"text-align:left\"><em>Template ID</em></td><td style=\"text-align:left\">It is a unique template ID for each SMS template that you want to use. Selecting this option will make it mandatory to input the template ID when saving the provider.</td></tr><tr><td style=\"text-align:left\"><em>Mark as default</em></td><td style=\"text-align:left\">Select <em>Mark this as default</em> to make this SMS provider the default provider to send the SMS.</td></tr></tbody></table></div></div>\n<figure><span aria-label=\"Add Twilio as a SMS Provider\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Add Twilio as a SMS Provider\" loading=\"lazy\" src=\"https://files.readme.io/b919c54-Twilio_Account_Details_on_CT_Dashboard.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Add Twilio as an SMS Provider</p></figcaption></figure>\n<ol start=\"4\">\n<li>Click <strong>Save</strong> to save the details.</li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"send-a-test-sms\"></div><div class=\"heading-text\"><div id=\"section-send-a-test-sms\" class=\"heading-anchor_backwardsCompatibility\"></div>Send a Test SMS</div><a aria-label=\"Skip link to Send a Test SMS\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#send-a-test-sms\"></a></h2>\n<p>To ensure that the integration is successful, send a test SMS as follows:</p>\n<ol>\n<li>Click the <em>Send Test SMS</em> hyperlink before creating SMS campaigns and journeys.</li>\n<li>Enter the following details:\n<ul>\n<li><em>Country Code </em> and <em> Mobile Number</em>: Enter the country code and mobile number to which you want to send the message.</li>\n<li><em>Message</em>: This is a test message.</li>\n</ul>\n</li>\n</ol>\n<figure><span aria-label=\"Send a Test SMS\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Send a Test SMS\" loading=\"lazy\" src=\"https://files.readme.io/02ee2f3-Send_a_Test_SMS_.png\" title=\"\" align=\"center\" class=\"border\" width=\"70% \" caption=\"\" height=\"auto\"/></span></span><figcaption><p>Send a Test SMS</p></figcaption></figure>\n<blockquote class=\"callout callout_warn\" theme=\"🚧\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">🚧</span><p>Twilio Trial Account</p></h2><p>With a Twilio trial account, you can only send SMS campaigns only to numbers registered on the Twilio dashboard.</p></blockquote>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Encoding</p></h2><p>The messages sent out from CleverTap are encoded in the UTF-8 charset.</p></blockquote>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"twilio-callbacks\"></div><div class=\"heading-text\"><div id=\"section-twilio-callbacks\" class=\"heading-anchor_backwardsCompatibility\"></div>Twilio Callbacks</div><a aria-label=\"Skip link to Twilio Callbacks\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#twilio-callbacks\"></a></h1>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Public Beta</p></h2><p>Currently, this feature is in Public Beta.</p></blockquote>\n<p>The Twilio callback functionality enhances the tracking of SMS interactions originating from the CleverTap dashboard. Twilio&#x27;s webhooks allow your Twilio phone number to receive incoming text messages. Within CleverTap&#x27;s setup, the Callback URL is seamlessly generated and prefilled in the provider configuration under <em>Settings</em> &gt; <em>Channels</em> &gt; <em>SMS</em> &gt; <em>+Provider</em>. Users can replace this URL with their own, which must be configured on our end to receive callbacks. </p>\n<p>The callback mechanism between Twilio and CleverTap is designed to facilitate communication regarding SMS status updates. The Clevertap callback URL tracks for Delivered (SMS delivered to the user), Failed (SMS delivery error), and Replied (user response to SMS) events from Twilio.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"default-callback-url\"></div><div class=\"heading-text\"><div id=\"section-default-callback-url\" class=\"heading-anchor_backwardsCompatibility\"></div>Default Callback URL</div><a aria-label=\"Skip link to Default Callback URL\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#default-callback-url\"></a></h2>\n<p>In the default setup, Twilio directly sends the information to CleverTap&#x27;s callback URL. The flow involves the following steps:</p>\n<ol>\n<li>Twilio generates the callback.</li>\n<li>Twilio sends the callback directly to CleverTap on the default URL.</li>\n<li>CleverTap processes the callback.</li>\n<li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a href=\"/docs/twilio#stats\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"twilio#stats\">Stats</a>.</li>\n</ol>\n<figure><span aria-label=\"SMS Default Callback Working\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"SMS Default Callback Working\" loading=\"lazy\" src=\"https://files.readme.io/d4b24c8-Default_callback_URL_flowchart.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Twilio SMS Callback Working for Default URL</p></figcaption></figure>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"custom-callback-url\"></div><div class=\"heading-text\"><div id=\"section-custom-callback-url\" class=\"heading-anchor_backwardsCompatibility\"></div>Custom Callback URL</div><a aria-label=\"Skip link to Custom Callback URL\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#custom-callback-url\"></a></h2>\n<p>Twilio sends the callback to a custom URL, which may belong to your customer. The customer is then responsible for replaying the callback to CleverTap. The flow is as follows: </p>\n<ol>\n<li>Twilio generates the callback.</li>\n<li>Twilio sends the callback directly to the customer&#x27;s custom URL.</li>\n<li>The customer&#x27;s custom URL relays the callback to CleverTap.</li>\n<li>CleverTap processes the callback.</li>\n<li>Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to <a href=\"https://staging.docs.user.clevertap.net/docs/twilio#stats\" target=\"\" title=\"\">Stats</a>.</li>\n</ol>\n<figure><span aria-label=\"SMS Custom Callback Working\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"SMS Custom Callback Working\" loading=\"lazy\" src=\"https://files.readme.io/07ae324-Custom_Callback_URLflowchart.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Twilio SMS Callback Working for Custom URL</p></figcaption></figure>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Callback Data Passing</p></h2><p>When the callback is sent through a custom URL, CleverTap&#x27;s callback endpoint requires all fields from the request payload received from Twilio to be relayed back exactly as received.</p></blockquote>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"set-up-message-payload\"></div><div class=\"heading-text\"><div id=\"section-set-up-message-payload\" class=\"heading-anchor_backwardsCompatibility\"></div>Set Up Message Payload</div><a aria-label=\"Skip link to Set Up Message Payload\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#set-up-message-payload\"></a></h2>\n<p>In the Twilio callback integration with CleverTap, you can access dynamic parameters provided by Twilio in callback updates. This applies specifically when using a custom callback URL. Twilio provides meta details that should be forwarded to CleverTap as part of the integration.</p>\n<ul>\n<li>Key Name: meta </li>\n<li>Description: Denotes information that CleverTap uses for attributing delivery, failure, etc., to specific campaigns, profiles, and SMS providers is included in the callback update by CleverTap. CleverTap passes this parameter in the ongoing SMS to Twilio, and Twilio, in turn, passes the same parameter back to the callback URL. </li>\n<li>Sample Value: 919101699729.1200000000.1691686363.20230810.0.wzrk_default.-493000</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"sample-request-payload\"></div><div class=\"heading-text\"><div id=\"section-sample-request-payload\" class=\"heading-anchor_backwardsCompatibility\"></div>Sample Request Payload</div><a aria-label=\"Skip link to Sample Request Payload\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#sample-request-payload\"></a></h2>\n<p>This section provides information about the sample request payload sent to SMS providers. </p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"delivered\"></div><div class=\"heading-text\"><div id=\"section-delivered\" class=\"heading-anchor_backwardsCompatibility\"></div>Delivered</div><a aria-label=\"Skip link to Delivered\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#delivered\"></a></h3>\n<p> The following is a sample request payload for <strong>Delivered</strong> from Twilio.</p>\n<div class=\"CodeTabs CodeTabs_initial theme-light\"><div class=\"CodeTabs-toolbar\" role=\"tablist\"><button aria-selected=\"true\" class=\"CodeTabs_active\" role=\"tab\" type=\"button\">cURL</button></div><div class=\"CodeTabs-inner\" role=\"tabpanel\"><pre><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang-Text theme-light\" data-lang=\"Text\" name=\"cURL\" tabindex=\"0\">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \\\n--header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \\\n--data-urlencode &#x27;RawDlrDoneDate=2308102223&#x27; \\\n--data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;SmsStatus=delivered&#x27; \\\n--data-urlencode &#x27;MessageStatus=delivered&#x27; \\\n--data-urlencode &#x27;To=00000000000&#x27; \\\n--data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;AccountSid=AC0000000000&#x27; \\\n--data-urlencode &#x27;From=0000000000&#x27; \\\n--data-urlencode &#x27;ApiVersion=2010-04-0&#x27;\n</code></pre></div></div>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"replied\"></div><div class=\"heading-text\"><div id=\"section-replied\" class=\"heading-anchor_backwardsCompatibility\"></div>Replied</div><a aria-label=\"Skip link to Replied\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#replied\"></a></h2>\n<p>The following is a sample request payload for <strong>Replied</strong> from Twilio.</p>\n<div class=\"CodeTabs CodeTabs_initial theme-light\"><div class=\"CodeTabs-toolbar\" role=\"tablist\"><button aria-selected=\"true\" class=\"CodeTabs_active\" role=\"tab\" type=\"button\">cURL</button></div><div class=\"CodeTabs-inner\" role=\"tabpanel\"><pre><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang-curl theme-light\" data-lang=\"curl\" name=\"\" tabindex=\"0\">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \\\n--header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \\\n--data-urlencode &#x27;ToCountry=US&#x27; \\\n--dat\ta-urlencode &#x27;ToState=MA&#x27; \\\n--data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;FromState=CA&#x27; \\\n--data-urlencode &#x27;FromCity=SAN+FRANCISCO&#x27; \\\n--data-urlencode &#x27;FromCountry=US&#x27; \\\n--data-urlencode &#x27;SmsStatus=received&#x27; \\\n--data-urlencode &#x27;Body=Test+Reply+Message+2&#x27; \\\n--data-urlencode &#x27;To=00000000000&#x27; \\\n--data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;AccountSid=AC000000000000&#x27; \\\n--data-urlencode &#x27;From=00000000000&#x27; \\\n--data-urlencode &#x27;ApiVersion=2010-04-0&#x27;\n</code></pre></div></div>\n<p>The following table provides information about the key-value pair present in the above sample request:</p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"rdmd-table\"><div class=\"rdmd-table-inner\"><table><thead><tr><th style=\"text-align:left\">Key Name</th><th style=\"text-align:left\">Description</th><th style=\"text-align:left\">Sample Value</th></tr></thead><tbody><tr><td style=\"text-align:left\">RawDlrDoneDate</td><td style=\"text-align:left\"><li> Available on SMS Delivered or Undelivered events only.</li> <li> This parameter is a passthrough of the Done Date included on the DLR (Delivery Receipt) that Twilio receives from its carrier partners. </li> <li> It takes the format of YYMMDDhhmm where: YY = last two digits of the year (00-99), MM = month (01-12), DD = day (01-31), hh = hour (00-23), mm = minute (00-59) </li></td><td style=\"text-align:left\">2302172359</td></tr><tr><td style=\"text-align:left\">SmsSid</td><td style=\"text-align:left\"><li> Same value as MessageSid. </li> <li> Deprecated and included for backward compatibility. </li></td><td style=\"text-align:left\">SMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style=\"text-align:left\">MessageStatus</td><td style=\"text-align:left\"><li> Indicates the status of the message. </li> <li> The following are the possible values: be sent, failed, delivered, undelivered, and received. </li></td><td style=\"text-align:left\">delivered</td></tr><tr><td style=\"text-align:left\">SmsStatus</td><td style=\"text-align:left\"><li> Same as the <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">MessageStatus</code> value. </li> <li> Deprecated and included for backward compatibility. </li></td><td style=\"text-align:left\">delivered</td></tr><tr><td style=\"text-align:left\">AccountSid</td><td style=\"text-align:left\">The 34-character ID of the Account the message is associated with.</td><td style=\"text-align:left\">ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style=\"text-align:left\">MessagingServiceSid</td><td style=\"text-align:left\">The 34-character ID of the Messaging Service associated with the message.</td><td style=\"text-align:left\">MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</td></tr><tr><td style=\"text-align:left\">From</td><td style=\"text-align:left\">The phone number or channel address that sent this message.</td><td style=\"text-align:left\">+14017122661</td></tr><tr><td style=\"text-align:left\">To</td><td style=\"text-align:left\">The phone number or channel address of the recipient.</td><td style=\"text-align:left\">+15558675310</td></tr><tr><td style=\"text-align:left\">NumMedia</td><td style=\"text-align:left\">The number of media items associated with your message</td><td style=\"text-align:left\">0</td></tr><tr><td style=\"text-align:left\">FromCity</td><td style=\"text-align:left\">The city of the sender.</td><td style=\"text-align:left\">SAN FRANCISCO</td></tr><tr><td style=\"text-align:left\">FromState</td><td style=\"text-align:left\">The state or province of the sender.</td><td style=\"text-align:left\">CA</td></tr><tr><td style=\"text-align:left\">FromZip</td><td style=\"text-align:left\">The postal code of the called sender.</td><td style=\"text-align:left\">94103</td></tr><tr><td style=\"text-align:left\">FromCountry</td><td style=\"text-align:left\">The country of the named sender.</td><td style=\"text-align:left\">US</td></tr><tr><td style=\"text-align:left\">ToCity</td><td style=\"text-align:left\">The city of the recipient.</td><td style=\"text-align:left\">SAUSALITO</td></tr><tr><td style=\"text-align:left\">ToState</td><td style=\"text-align:left\">The state or province of the recipient.</td><td style=\"text-align:left\">CA</td></tr><tr><td style=\"text-align:left\">ToZip</td><td style=\"text-align:left\">The postal code of the recipient.</td><td style=\"text-align:left\">94965</td></tr><tr><td style=\"text-align:left\">ToCountry</td><td style=\"text-align:left\">The country of the recipient.</td><td style=\"text-align:left\">US</td></tr></tbody></table></div></div>\n<p>For more information, refer to Twilio&#x27;s request <a href=\"https://www.twilio.com/docs/messaging/guides/webhook-request#parameters-in-twilios-request-to-your-application\" target=\"\" title=\"\">parameter</a>. </p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"incoming-payload-mapping-to-system-events\"></div><div class=\"heading-text\"><div id=\"section-incoming-payload-mapping-to-system-events\" class=\"heading-anchor_backwardsCompatibility\"></div>Incoming Payload Mapping to System Events</div><a aria-label=\"Skip link to Incoming Payload Mapping to System Events\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#incoming-payload-mapping-to-system-events\"></a></h2>\n<p>CleverTap maps the following incoming payloads with their respective system events. You can view these on the CleverTap dashboard.</p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"rdmd-table\"><div class=\"rdmd-table-inner\"><table><thead><tr><th style=\"text-align:left\">Event</th><th style=\"text-align:left\">Sample Payload Structure</th><th style=\"text-align:left\">Mapping to CleverTap System Events</th></tr></thead><tbody><tr><td style=\"text-align:left\">Notification Delivered</td><td style=\"text-align:left\">curl --location &#x27;<a href=\"https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;\" target=\"\" title=\"\">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;</a> --header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; --data-urlencode &#x27;RawDlrDoneDate=2308102223&#x27; --data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27; --data-urlencode &#x27;SmsStatus=delivered&#x27; --data-urlencode &#x27;MessageStatus=delivered&#x27; --data-urlencode &#x27;To=00000000000&#x27; --data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; --data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27; --data-urlencode &#x27;AccountSid=AC0000000000&#x27; --data-urlencode &#x27;From=0000000000&#x27; --data-urlencode &#x27;ApiVersion=2010-04-0&#x27;</td><td style=\"text-align:left\">Maps to Notification Delivered event. For more information, refer to <a href=\"/docs/events#system-events\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"events#system-events\">Events</a>.</td></tr><tr><td style=\"text-align:left\">Notification Replied</td><td style=\"text-align:left\">curl --location &#x27;<a href=\"https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;\" target=\"\" title=\"\">https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27;</a><br/>\n--header &#x27;Content-Type: application/x-www-form-urlencoded&#x27;<br/>\n--data-urlencode &#x27;ToCountry=US&#x27;<br/>\n--dat\ta-urlencode &#x27;ToState=MA&#x27;<br/>\n--data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXX&#x27;<br/>\n--data-urlencode &#x27;FromState=CA&#x27;<br/>\n--data-urlencode &#x27;FromCity=SAN+FRANCISCO&#x27;<br/>\n--data-urlencode &#x27;FromCountry=US&#x27;<br/>\n--data-urlencode &#x27;SmsStatus=received&#x27;<br/>\n--data-urlencode &#x27;Body=Test+Reply+Message+2&#x27;<br/>\n--data-urlencode &#x27;To=00000000000&#x27;<br/>\n--data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27;<br/>\n--data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXX&#x27;<br/>\n--data-urlencode &#x27;AccountSid=AC000000000000&#x27;<br/>\n--data-urlencode &#x27;From=00000000000&#x27;<br/>\n--data-urlencode &#x27;ApiVersion=2010-04-0&#x27;</td><td style=\"text-align:left\">Value of <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">Body</code> in the payload is populated in the Notification Replied event. For more information, refer to <a href=\"/docs/events#system-events\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"events#system-events\">Events</a>.</td></tr></tbody></table></div></div>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"error-codes\"></div><div class=\"heading-text\"><div id=\"section-error-codes\" class=\"heading-anchor_backwardsCompatibility\"></div>Error Codes</div><a aria-label=\"Skip link to Error Codes\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#error-codes\"></a></h2>\n<p>If there is an error in the SMS delivery, these error codes indicate the nature of an error encountered. Each error code corresponds to a specific error description. The error descriptions are displayed within the <em>Errors</em> tab in the campaign stats section in case of delivery-related failures. The following table provides information about the acceptable error codes:</p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"rdmd-table\"><div class=\"rdmd-table-inner\"><table><thead><tr><th style=\"text-align:left\">Error Codes</th><th style=\"text-align:left\">Error Description</th><th style=\"text-align:left\">Details</th></tr></thead><tbody><tr><td style=\"text-align:left\">30001</td><td style=\"text-align:left\">Queue overflow</td><td style=\"text-align:left\">Indicates that the rate limit was exceeded for sending messages, causing the queue to overflow. To resolve this issue, please wait a while before sending your message again.</td></tr><tr><td style=\"text-align:left\">30002</td><td style=\"text-align:left\">Account suspended</td><td style=\"text-align:left\">Indicates that the account was temporarily suspended between sending the message and its delivery. Kindly get in touch with Twilio for further assistance.</td></tr><tr><td style=\"text-align:left\">30003</td><td style=\"text-align:left\">Unreachable destination handset</td><td style=\"text-align:left\">Indicates that the recipient&#x27;s mobile device is either turned off or presently not reachable.</td></tr><tr><td style=\"text-align:left\">30004</td><td style=\"text-align:left\">Message blocked</td><td style=\"text-align:left\">Indicates that the recipient&#x27;s number you are attempting to contact is blocked from receiving this message, possibly due to being blacklisted.</td></tr><tr><td style=\"text-align:left\">30005</td><td style=\"text-align:left\">Unknown destination handset</td><td style=\"text-align:left\">Indicates that the attempt to reach the specified number encounters an unfamiliar recipient, which may suggest an invalid or non-existent contact.</td></tr><tr><td style=\"text-align:left\">30006</td><td style=\"text-align:left\">Landline or unreachable carrier</td><td style=\"text-align:left\">Indicates that the destination number is unable to receive this message. This can arise when contacting a landline or encountering an unreachable carrier, particularly with shortcodes.</td></tr><tr><td style=\"text-align:left\">30007</td><td style=\"text-align:left\">Carrier violation</td><td style=\"text-align:left\">Indicates that the carrier has detected the message content as objectionable, prompting the activation of content or spam filtering to safeguard their subscribers. For a deeper understanding of carrier filtering, consult supplementary resources.</td></tr><tr><td style=\"text-align:left\">30008</td><td style=\"text-align:left\">Unknown error</td><td style=\"text-align:left\">This error does not conform to any predefined categories mentioned above.</td></tr><tr><td style=\"text-align:left\">30009</td><td style=\"text-align:left\">Missing segment</td><td style=\"text-align:left\">Indicates that one or more segments associated with your multipart inbound message were not received.</td></tr><tr><td style=\"text-align:left\">30010</td><td style=\"text-align:left\">Message price exceeds the max price</td><td style=\"text-align:left\">Indicates that the cost of the message surpasses the maximum price parameter set.</td></tr><tr><td style=\"text-align:left\">21614</td><td style=\"text-align:left\">Invalid Mobile Number</td><td style=\"text-align:left\">Indicates that the user&#x27;s number is not valid.</td></tr><tr><td style=\"text-align:left\">21610</td><td style=\"text-align:left\">Unsubscribed recipient</td><td style=\"text-align:left\">Indicates that the individual you are attempting to message has chosen not to receive messages from your Twilio phone number, Channels sender, or Messaging Service.</td></tr></tbody></table></div></div>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"sample-payload\"></div><div class=\"heading-text\"><div id=\"section-sample-payload\" class=\"heading-anchor_backwardsCompatibility\"></div>Sample Payload</div><a aria-label=\"Skip link to Sample Payload\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#sample-payload\"></a></h3>\n<p>The following is a sample error payload:</p>\n<pre><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">curl --location &#x27;https://sk1.cb.wzrkt.com/sms/twilio?account=WWW-WWW-WWRZ&amp;meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006&#x27; \\\n--header &#x27;Content-Type: application/x-www-form-urlencoded&#x27; \\\n--data-urlencode &#x27;ErrorCode=30005&#x27; \\\n--data-urlencode &#x27;SmsSid=SMXXXXXXXXXXXXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;SmsStatus=failed&#x27; \\\n--data-urlencode &#x27;MessageStatus=failed&#x27; \\\n--data-urlencode &#x27;To=000000000000&#x27; \\\n--data-urlencode &#x27;MessagingServiceSid=MGXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;MessageSid=SMXXXXXXXXXXXXXXX&#x27; \\\n--data-urlencode &#x27;AccountSid=AAAAAAA000000&#x27; \\\n--data-urlencode &#x27;From=0000000000&#x27; \\\n--data-urlencode &#x27;ApiVersion=2010-04-0&#x27;\n</code></pre>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"stats\"></div><div class=\"heading-text\"><div id=\"section-stats\" class=\"heading-anchor_backwardsCompatibility\"></div>Stats</div><a aria-label=\"Skip link to Stats\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#stats\"></a></h1>\n<p>CleverTap displays comprehensive stats such as Errors, Delivered, Clicked, and CTRs upon receiving callbacks from Twilio. After setting up the provider on the CleverTap dashboard, you can view these statistics from the following pages on the CleverTap dashboard:</p>\n<ul>\n<li><em>Stats</em> tab of the Campaigns. For more information, refer to <a href=\"/docs/sms-stats\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"sms-stats\">SMS Stats</a>.</li>\n</ul>\n<figure><span aria-label=\"Twilio Campaign Stats\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Twilio Campaign Stats\" loading=\"lazy\" src=\"https://files.readme.io/907e612-Twilio_Campaign_Stats.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Twilio Campaign Stats</p></figcaption></figure>\n<blockquote class=\"callout callout_info\" theme=\"📘\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">📘</span><p>Note</p></h2><p>The stats for <em>Clicked</em> event is available only if you use CleverTap&#x27;s <a href=\"\" target=\"\" title=\"\">Click Tracking</a> feature.</p></blockquote>\n<ul>\n<li><em>Stats</em> tab under <em>Provider</em> setup. For more information, refer to the <a href=\"https://docs.clevertap.com/docs/sms-provider-operations#view-provider-stats\" target=\"\" title=\"\">Provider Stats</a>.</li>\n</ul>\n<figure><span aria-label=\"Twilio Campaign Stats\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Twilio Campaign Stats\" loading=\"lazy\" src=\"https://files.readme.io/37199a0-SMS_Provider_Stats.png\" title=\"\" align=\"center\" class=\"border\" caption=\"\" height=\"auto\" width=\"auto\"/></span></span><figcaption><p>Twilio Provider Stats</p></figcaption></figure>\n<p>You can also analyze the <em>Notification Delivered</em> and <em>Notification Replied</em> events by navigating to the <em>Analytics</em> &gt; <em>Events</em> page, as shown in the following image:</p>\n<figure><span aria-label=\"Analyze Notification Delivered\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Analyze Notification Delivered\" loading=\"lazy\" src=\"https://files.readme.io/eb5134e-image.png\" align=\"center\" class=\"border\" width=\"90% \" caption=\"\" height=\"auto\" title=\"\"/></span></span><figcaption><p>Analyze Notification Delivered</p></figcaption></figure>\n<figure><span aria-label=\"Analyze Incoming Text\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Analyze Incoming Text\" loading=\"lazy\" src=\"https://files.readme.io/50e5a6f-2023-09-13_17-36-47_1.gif\" align=\"center\" class=\"border\" width=\"90% \" caption=\"\" height=\"auto\" title=\"\"/></span></span><figcaption><p>Analyze Notification Replied</p></figcaption></figure>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","results":{"codes":[{"status":200,"language":"json","code":"{}","name":""},{"status":400,"language":"json","code":"{}","name":""}]},"params":[],"examples":{"codes":[]}},"next":{"description":"","pages":[]},"algolia":{"recordCount":17,"publishPending":false,"translationFailure":false,"updatedAt":"2024-07-03T13:21:20.652Z"},"title":"Twilio","icon":"","updates":["5d847dbde16b020012b02b47","619e87d18a182f0050522cbe"],"type":"basic","slug":"twilio","excerpt":"SMS Provider","body":"# Introduction\n\nTwilio is a leading communication platform that empowers businesses to connect with their users through various channels, including SMS. This document highlights the integration of CleverTap and Twilio, empowering businesses to elevate their SMS communication using Twilio's infrastructure. \n\n# Prerequisites for Integration\n\nBefore you begin with integration, ensure you have:\n\n- A Twilio account with SMS permissions\n- A CleverTap account with SMS setup enabled\n\n# Twilio Setup\n\nThis process involves the following three significant steps:\n\n1. [Find Twilio Details](doc:twilio#find-twilio-details)\n2. [Add Twilio Details on CleverTap Dashboard](doc:twilio#add-twilio-details-on-clevertap-dashboard)\n3. [Send a Test SMS](doc:twilio#send-a-test-sms)\n\n## Find Twilio Details\n\nCleverTap recommends keeping the Twilio account handy before configuring it on the CleverTap dashboard. To locate these details, navigate to the _Console_ page from the Twilio dashboard:\n\n- Account SID\n- Auth Token\n- My Twilio phone number\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b4ef390-Twilio_Account_Details.png\",\n \"\",\n \"Twilio Account Details\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Account Details\"\n }\n ]\n}\n[/block]\n\n\n## Add Twilio Details on CleverTap Dashboard\n\nTo add Twilio details on the CleverTap dashboard:\n\n1. From the CleverTap Dashboard, navigate to _Settings_ > _Channels_ > _SMS_.\n2. Click **+Add Provider**. The _Add SMS provider_ page opens.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/dd87beb-SMS_Add_Provider.png\",\n \"\",\n \"Add SMS Provider\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Add SMS Provider\"\n }\n ]\n}\n[/block]\n\n\n3. Under _Setup_, enter the following details:\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Field\",\n \"h-1\": \"Description\",\n \"0-0\": \"_Nickname_\",\n \"0-1\": \"Uniquely identifies the provider.\",\n \"1-0\": \"_Account SID_\",\n \"1-1\": \"Enter your account identifier from the Twilio dashboard. This is a unique key to distinguish a specific Twilio parent account or subaccount. For more information, refer to [Twilio Account SID](https://support.twilio.com/hc/en-us/articles/14726256820123-What-is-a-Twilio-Account-SID-and-where-can-I-find-it-).\",\n \"2-0\": \"_Auth token_\",\n \"2-1\": \"Enter the Auth Token (Password) obtained from the Twilio dashboard. For more information, refer to [Auth Token](https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them).\",\n \"3-0\": \"_Callback URL_\",\n \"3-1\": \"Enter the URL where delivery or error callbacks must be posted after sending the SMS. By default, CleverTap's callback URL will be pre-populated. If you wish to send the callbacks to a custom URL instead, you can also set it here. For more information on setting a custom callback URL, refer to [Custom callback URL](doc:twilio#custom-callback-url). \\n \\n**Note**: This feature is currently in Public Beta.\",\n \"4-0\": \"_Restore_\",\n \"4-1\": \"Click _Restore_ to reinstate CleverTap's callback URL. This will remove any custom callback URLs.\",\n \"5-0\": \"_From Number_\",\n \"5-1\": \"Enter phone numbers obtained under the Twilio console → _Manage-numbers_ → _Active number_ section.\",\n \"6-0\": \"_Service SID (Copilot)_\",\n \"6-1\": \"Enter Service SID details obtained from the Twilio dashboard. The Copilot Service SID, a Twilio identifier, streamlines message management. It automates number selection and formatting, enhancing engagement by optimizing message delivery based on location and carrier requirements.\",\n \"7-0\": \"_Template ID_\",\n \"7-1\": \"It is a unique template ID for each SMS template that you want to use. Selecting this option will make it mandatory to input the template ID when saving the provider.\",\n \"8-0\": \"_Mark as default_\",\n \"8-1\": \"Select _Mark this as default_ to make this SMS provider the default provider to send the SMS.\"\n },\n \"cols\": 2,\n \"rows\": 9,\n \"align\": [\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b919c54-Twilio_Account_Details_on_CT_Dashboard.png\",\n \"\",\n \"Add Twilio as a SMS Provider\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Add Twilio as an SMS Provider\"\n }\n ]\n}\n[/block]\n\n\n4. Click **Save** to save the details.\n\n## Send a Test SMS\n\nTo ensure that the integration is successful, send a test SMS as follows:\n\n1. Click the _Send Test SMS_ hyperlink before creating SMS campaigns and journeys.\n2. Enter the following details:\n - _Country Code _ and _ Mobile Number_: Enter the country code and mobile number to which you want to send the message.\n - _Message_: This is a test message.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/02ee2f3-Send_a_Test_SMS_.png\",\n \"\",\n \"Send a Test SMS\"\n ],\n \"align\": \"center\",\n \"sizing\": \"70% \",\n \"border\": true,\n \"caption\": \"Send a Test SMS\"\n }\n ]\n}\n[/block]\n\n\n> 🚧 Twilio Trial Account\n> \n> With a Twilio trial account, you can only send SMS campaigns only to numbers registered on the Twilio dashboard.\n\n> 📘 Encoding\n> \n> The messages sent out from CleverTap are encoded in the UTF-8 charset.\n\n# Twilio Callbacks\n\n> 📘 Public Beta\n> \n> Currently, this feature is in Public Beta.\n\nThe Twilio callback functionality enhances the tracking of SMS interactions originating from the CleverTap dashboard. Twilio's webhooks allow your Twilio phone number to receive incoming text messages. Within CleverTap's setup, the Callback URL is seamlessly generated and prefilled in the provider configuration under _Settings_ > _Channels_ > _SMS_ > _+Provider_. Users can replace this URL with their own, which must be configured on our end to receive callbacks. \n\nThe callback mechanism between Twilio and CleverTap is designed to facilitate communication regarding SMS status updates. The Clevertap callback URL tracks for Delivered (SMS delivered to the user), Failed (SMS delivery error), and Replied (user response to SMS) events from Twilio.\n\n## Default Callback URL\n\nIn the default setup, Twilio directly sends the information to CleverTap's callback URL. The flow involves the following steps:\n\n1. Twilio generates the callback.\n2. Twilio sends the callback directly to CleverTap on the default URL.\n3. CleverTap processes the callback.\n4. Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to [Stats](doc:twilio#stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/d4b24c8-Default_callback_URL_flowchart.png\",\n \"\",\n \"SMS Default Callback Working\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio SMS Callback Working for Default URL\"\n }\n ]\n}\n[/block]\n\n\n## Custom Callback URL\n\nTwilio sends the callback to a custom URL, which may belong to your customer. The customer is then responsible for replaying the callback to CleverTap. The flow is as follows: \n\n1. Twilio generates the callback.\n2. Twilio sends the callback directly to the customer's custom URL.\n3. The customer's custom URL relays the callback to CleverTap.\n4. CleverTap processes the callback.\n5. Upon receiving callbacks from Twilio, the comprehensive stats are displayed on the CleverTap dashboard. For more information, refer to [Stats](https://staging.docs.user.clevertap.net/docs/twilio#stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/07ae324-Custom_Callback_URLflowchart.png\",\n \"\",\n \"SMS Custom Callback Working\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio SMS Callback Working for Custom URL\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Callback Data Passing\n> \n> When the callback is sent through a custom URL, CleverTap's callback endpoint requires all fields from the request payload received from Twilio to be relayed back exactly as received.\n\n## Set Up Message Payload\n\nIn the Twilio callback integration with CleverTap, you can access dynamic parameters provided by Twilio in callback updates. This applies specifically when using a custom callback URL. Twilio provides meta details that should be forwarded to CleverTap as part of the integration.\n\n- Key Name: meta \n- Description: Denotes information that CleverTap uses for attributing delivery, failure, etc., to specific campaigns, profiles, and SMS providers is included in the callback update by CleverTap. CleverTap passes this parameter in the ongoing SMS to Twilio, and Twilio, in turn, passes the same parameter back to the callback URL. \n- Sample Value: 919101699729.1200000000.1691686363.20230810.0.wzrk_default.-493000\n\n## Sample Request Payload\n\nThis section provides information about the sample request payload sent to SMS providers. \n\n### Delivered\n\n The following is a sample request payload for **Delivered** from Twilio.\n\n```Text cURL\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'RawDlrDoneDate=2308102223' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\\n--data-urlencode 'SmsStatus=delivered' \\\n--data-urlencode 'MessageStatus=delivered' \\\n--data-urlencode 'To=00000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AC0000000000' \\\n--data-urlencode 'From=0000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\n## Replied\n\nThe following is a sample request payload for **Replied** from Twilio.\n\n```curl\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'ToCountry=US' \\\n--dat\ta-urlencode 'ToState=MA' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\\n--data-urlencode 'FromState=CA' \\\n--data-urlencode 'FromCity=SAN+FRANCISCO' \\\n--data-urlencode 'FromCountry=US' \\\n--data-urlencode 'SmsStatus=received' \\\n--data-urlencode 'Body=Test+Reply+Message+2' \\\n--data-urlencode 'To=00000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AC000000000000' \\\n--data-urlencode 'From=00000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\nThe following table provides information about the key-value pair present in the above sample request:\n\n| Key Name | Description | Sample Value |\n| :------------------ | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :--------------------------------- |\n| RawDlrDoneDate | <li> Available on SMS Delivered or Undelivered events only.</li> <li> This parameter is a passthrough of the Done Date included on the DLR (Delivery Receipt) that Twilio receives from its carrier partners. </li> <li> It takes the format of YYMMDDhhmm where: YY = last two digits of the year (00-99), MM = month (01-12), DD = day (01-31), hh = hour (00-23), mm = minute (00-59) </li> | 2302172359 |\n| SmsSid | <li> Same value as MessageSid. </li> <li> Deprecated and included for backward compatibility. </li> | SMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| MessageStatus | <li> Indicates the status of the message. </li> <li> The following are the possible values: be sent, failed, delivered, undelivered, and received. </li> | delivered |\n| SmsStatus | <li> Same as the `MessageStatus` value. </li> <li> Deprecated and included for backward compatibility. </li> | delivered |\n| AccountSid | The 34-character ID of the Account the message is associated with. | ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| MessagingServiceSid | The 34-character ID of the Messaging Service associated with the message. | MGXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX |\n| From | The phone number or channel address that sent this message. | \\+14017122661 |\n| To | The phone number or channel address of the recipient. | \\+15558675310 |\n| NumMedia | The number of media items associated with your message | 0 |\n| FromCity | The city of the sender. | SAN FRANCISCO |\n| FromState | The state or province of the sender. | CA |\n| FromZip | The postal code of the called sender. | 94103 |\n| FromCountry | The country of the named sender. | US |\n| ToCity | The city of the recipient. | SAUSALITO |\n| ToState | The state or province of the recipient. | CA |\n| ToZip | The postal code of the recipient. | 94965 |\n| ToCountry | The country of the recipient. | US |\n\nFor more information, refer to Twilio's request [parameter](https://www.twilio.com/docs/messaging/guides/webhook-request#parameters-in-twilios-request-to-your-application). \n\n## Incoming Payload Mapping to System Events\n\nCleverTap maps the following incoming payloads with their respective system events. You can view these on the CleverTap dashboard.\n\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Event\",\n \"h-1\": \"Sample Payload Structure\",\n \"h-2\": \"Mapping to CleverTap System Events\",\n \"0-0\": \"Notification Delivered\",\n \"0-1\": \"curl --location '<https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=9999999999.1200000000.1691686363.20230810.0.wzrk_default.-4930006'> --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode 'RawDlrDoneDate=2308102223' --data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' --data-urlencode 'SmsStatus=delivered' --data-urlencode 'MessageStatus=delivered' --data-urlencode 'To=00000000000' --data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' --data-urlencode 'MessageSid=SMXXXXXXXXXXXX' --data-urlencode 'AccountSid=AC0000000000' --data-urlencode 'From=0000000000' --data-urlencode 'ApiVersion=2010-04-0'\",\n \"0-2\": \"Maps to Notification Delivered event. For more information, refer to [Events](doc:events#system-events).\",\n \"1-0\": \"Notification Replied\",\n \"1-1\": \"curl --location '<https://sk1.cb.wzrkt.com/sms/twilio?account=ABC-DEF-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006'> \\n--header 'Content-Type: application/x-www-form-urlencoded' \\n--data-urlencode 'ToCountry=US' \\n--dat\\ta-urlencode 'ToState=MA' \\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXX' \\n--data-urlencode 'FromState=CA' \\n--data-urlencode 'FromCity=SAN+FRANCISCO' \\n--data-urlencode 'FromCountry=US' \\n--data-urlencode 'SmsStatus=received' \\n--data-urlencode 'Body=Test+Reply+Message+2' \\n--data-urlencode 'To=00000000000' \\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXX' \\n--data-urlencode 'AccountSid=AC000000000000' \\n--data-urlencode 'From=00000000000' \\n--data-urlencode 'ApiVersion=2010-04-0'\",\n \"1-2\": \"Value of `Body` in the payload is populated in the Notification Replied event. For more information, refer to [Events](doc:events#system-events).\"\n },\n \"cols\": 3,\n \"rows\": 2,\n \"align\": [\n \"left\",\n \"left\",\n \"left\"\n ]\n}\n[/block]\n\n\n## Error Codes\n\nIf there is an error in the SMS delivery, these error codes indicate the nature of an error encountered. Each error code corresponds to a specific error description. The error descriptions are displayed within the _Errors_ tab in the campaign stats section in case of delivery-related failures. The following table provides information about the acceptable error codes:\n\n| Error Codes | Error Description | Details |\n| :---------- | :---------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| 30001 | Queue overflow | Indicates that the rate limit was exceeded for sending messages, causing the queue to overflow. To resolve this issue, please wait a while before sending your message again. |\n| 30002 | Account suspended | Indicates that the account was temporarily suspended between sending the message and its delivery. Kindly get in touch with Twilio for further assistance. |\n| 30003 | Unreachable destination handset | Indicates that the recipient's mobile device is either turned off or presently not reachable. |\n| 30004 | Message blocked | Indicates that the recipient's number you are attempting to contact is blocked from receiving this message, possibly due to being blacklisted. |\n| 30005 | Unknown destination handset | Indicates that the attempt to reach the specified number encounters an unfamiliar recipient, which may suggest an invalid or non-existent contact. |\n| 30006 | Landline or unreachable carrier | Indicates that the destination number is unable to receive this message. This can arise when contacting a landline or encountering an unreachable carrier, particularly with shortcodes. |\n| 30007 | Carrier violation | Indicates that the carrier has detected the message content as objectionable, prompting the activation of content or spam filtering to safeguard their subscribers. For a deeper understanding of carrier filtering, consult supplementary resources. |\n| 30008 | Unknown error | This error does not conform to any predefined categories mentioned above. |\n| 30009 | Missing segment | Indicates that one or more segments associated with your multipart inbound message were not received. |\n| 30010 | Message price exceeds the max price | Indicates that the cost of the message surpasses the maximum price parameter set. |\n| 21614 | Invalid Mobile Number | Indicates that the user's number is not valid. |\n| 21610 | Unsubscribed recipient | Indicates that the individual you are attempting to message has chosen not to receive messages from your Twilio phone number, Channels sender, or Messaging Service. |\n\n### Sample Payload\n\nThe following is a sample error payload:\n\n```\ncurl --location 'https://sk1.cb.wzrkt.com/sms/twilio?account=WWW-WWW-WWRZ&meta=000000000.1200000000.1691686363.20230810.0.wzrk_default.-4930006' \\\n--header 'Content-Type: application/x-www-form-urlencoded' \\\n--data-urlencode 'ErrorCode=30005' \\\n--data-urlencode 'SmsSid=SMXXXXXXXXXXXXXXXXXXXXXXX' \\\n--data-urlencode 'SmsStatus=failed' \\\n--data-urlencode 'MessageStatus=failed' \\\n--data-urlencode 'To=000000000000' \\\n--data-urlencode 'MessagingServiceSid=MGXXXXXXXXXXXX' \\\n--data-urlencode 'MessageSid=SMXXXXXXXXXXXXXXX' \\\n--data-urlencode 'AccountSid=AAAAAAA000000' \\\n--data-urlencode 'From=0000000000' \\\n--data-urlencode 'ApiVersion=2010-04-0'\n```\n\n# Stats\n\nCleverTap displays comprehensive stats such as Errors, Delivered, Clicked, and CTRs upon receiving callbacks from Twilio. After setting up the provider on the CleverTap dashboard, you can view these statistics from the following pages on the CleverTap dashboard:\n\n- _Stats_ tab of the Campaigns. For more information, refer to [SMS Stats](doc:sms-stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/907e612-Twilio_Campaign_Stats.png\",\n \"\",\n \"Twilio Campaign Stats\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Campaign Stats\"\n }\n ]\n}\n[/block]\n\n\n> 📘 Note\n> \n> The stats for _Clicked_ event is available only if you use CleverTap's [Click Tracking](<>) feature.\n\n- _Stats_ tab under _Provider_ setup. For more information, refer to the [Provider Stats](https://docs.clevertap.com/docs/sms-provider-operations#view-provider-stats).\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/37199a0-SMS_Provider_Stats.png\",\n \"\",\n \"Twilio Campaign Stats\"\n ],\n \"align\": \"center\",\n \"border\": true,\n \"caption\": \"Twilio Provider Stats\"\n }\n ]\n}\n[/block]\n\n\nYou can also analyze the _Notification Delivered_ and _Notification Replied_ events by navigating to the _Analytics_ > _Events_ page, as shown in the following image:\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/eb5134e-image.png\",\n null,\n \"Analyze Notification Delivered\"\n ],\n \"align\": \"center\",\n \"sizing\": \"90% \",\n \"border\": true,\n \"caption\": \"Analyze Notification Delivered\"\n }\n ]\n}\n[/block]\n\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/50e5a6f-2023-09-13_17-36-47_1.gif\",\n null,\n 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Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}]},"project":{"_id":"5a555fcd385eab001e34eab7","appearance":{"nextStepsLabel":"","hideTableOfContents":false,"showVersion":true,"html_hidelinks":false,"html_footer_meta":"<script>\n //footer - all elements are already loaded. \n var id404 = document.getElementById(\"Htext\");\n\tif(id404 && id404.textContent == 'Page not found'){\n clevertap.event.push(\"404Page\", {\n \"pageUrl\":''+document.URL,\n \"docRef\":''+document.referrer,\n\t\t\t\"website\":\"User docs\"\n });\n }\n</script>","html_head":"<meta name=\"viewport\" content=\"width=device-width\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link rel=\"stylesheet\" href=\"https://use.typekit.net/xeu3gvk.css\">\n\n<script async src=\"https://www.googletagmanager.com/gtag/js?id=G-7N3L311M8B\"></script>\n<script>\n window.dataLayer = window.dataLayer || [];\n function gtag(){dataLayer.push(arguments);}\n gtag('js', new Date());\n gtag('config', 'G-7N3L311M8B');\n var storedVotes = window.localStorage.getItem('@readme:helpfulVotes');\n if (storedVotes) {\n window.localStorage.removeItem('@readme:helpfulVotes');\n }\n</script>\n\n\n\n\n\n<script>\n (function(h,o,t,j,a,r){\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\n h._hjSettings={hjid:3019028,hjsv:6};\n a=o.getElementsByTagName('head')[0];\n r=o.createElement('script');r.async=1;\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\n a.appendChild(r);\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\n</script>\n\n\n<script type=\"text/javascript\">\nvar referrer = document.referrer + ''\nvar previousUrl = referrer\nvar urlObserver = new MutationObserver(function (mutations) {\n if (location.href !== previousUrl) {\n previousUrl = location.href\n pageviewevent()\n }\n})\nurlObserver.observe(document.querySelector('head'), { attributes: true, childList: true, subtree: true }) // Look for URL updates\nfunction pageviewevent () {\n if (!window.clevertap) {\n \treturn\n }\n clevertap.event.push(\"CTDocs Viewed\", {\n \"pageUrl\": '' + location.href,\n \"fromURL\": '' + previousUrl,\n \"startSessionURL\": referrer,\n \"website\":\"user docs\"\n })\n}\n</script>","html_footer":"<ul class=\"footer-details\">\n <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). All rights reserved. |\n <a target = \"_blank\" href=\"https://clevertap.com/privacy-policy/\" >Privacy Policy</a></li>\n</ul>","html_body":"","html_promo":"","javascript_hub2":"var clevertap = {event:[], profile:[], account:[], onUserLogin:[], notifications:[], privacy:[]};\n // replace with the CLEVERTAP_ACCOUNT_ID with the actual ACCOUNT ID value from your Dashboard -> Settings page\nclevertap.account.push({\"id\":\"R74-ZWR-R44Z\"});\nclevertap.privacy.push({optOut: false}); //set the flag to true, if the user of the device opts out of sharing their data\nclevertap.privacy.push({useIP: false}); //set the flag to true, if the user agrees to share their IP data\nclevertap.spa = true;\n (function () {\n\t\t var wzrk = document.createElement('script');\n\t\t wzrk.type = 'text/javascript';\n\t\t wzrk.async = true;\n\t\t wzrk.src = 'https://cdn.jsdelivr.net/npm/clevertap-web-sdk/clevertap.min.js';\n\t\t var s = document.getElementsByTagName('script')[0];\n\t\t 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#434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\n\tnav#hub-sidebar ul a {\n\t\tfont-size: 16px;\n\t}\n\n\t.rm-Guides #content-head h1 {\n\t\tfont-size: 28px;\n\t\tfont-weight: 400;\n\t}\n\n\t.rm-Sidebar-section .rm-Sidebar-list .Sidebar-link_parent3OBrzjAJRSfq {\n\t\tpadding: 3px 5px 3px 15px;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-textLuTE1ySm4Kqn {\n\t\tdisplay: flex;\n\t\tflex-direction: row-reverse;\n\t\twidth: 100%;\n\t\tjustify-content: space-between;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward {\n\t\tfont-weight: 600;\n\t\tcolor: #434761;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list {\n\t\tposition: relative;\n\t\tmargin: 5px 0 5px 10px;\n\t\tborder-left: none !important;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list::after {\n\t\tcontent: 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{\n grid-column: 1/3\n }\n .three-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .three-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .custom-col-text {\n font-size: 16px;\n }\n .link-content .links {\n margin-top: 8px;\n }\n @media screen and (max-width: 560px) {\n .two-col-container {\n grid-template-columns: 1fr;\n }\n .three-col-container {\n grid-template-columns: 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .two-col-subgrid {\n grid-gap: 0;\n grid-template-columns: 1fr;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr;\n grid-gap: 0 40px;\n }\n }\n @media screen and (min-width: 560px) and (max-width: 780px) {\n .three-col-container {\n grid-template-columns: 1fr 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr 1fr;\n grid-gap: 0 40px;\n }\n }\n /* custom styles for 2 and 3 column layout - end */`\n\n/* DARK MODE 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to the CleverTap User Docs. You'll find comprehensive guides and documentation to help you start working with CleverTap as quickly as possible, as well as support if you get stuck. 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Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","type":""},{"source":"","_id":"615ec799daaab2005b8c1e15","name":"","default":"","type":""}],"webhookEnabled":false,"isHubEditable":true},"projectStore":{"data":{"allow_crawlers":"disabled","glossary":[],"canonical_url":null,"description":null,"homepage_url":null,"id":"5a555fcd385eab001e34eab7","is_migrated":false,"name":"CleverTap User Docs","parent":null,"redirects":[],"sitemap":"disabled","subdomain":"clevertap-user-docs","suggested_edits":"enabled","uri":"/projects/me","variable_defaults":[{"name":"ASDK","default":"3.8.8.0","source":"","type":"","id":"5a90a1a56f793d00043c432a"},{"name":"OSDK","default":"4.9.0.9","source":"","type":"","id":"5f63056e88193500110ac29f"},{"name":"myvariable","default":"# Recommendations After you have uploaded a catalog, you can display personalized recommendations to your customers. Imagine having a rolling carousel displayed to your customers based on their personal likes! For more information on recommendations, see [Recommendations](doc:recommendations).","source":"","type":"","id":"5f63056e88193500110ac29e"},{"name":"","default":"","source":"","type":"","id":"615ec799daaab2005b8c1e15"}],"webhooks":[],"custom_login":{"login_url":null,"logout_url":null},"features":{"custom_components":"disabled","mdx":"disabled"},"onboarding_completed":{"api":false,"appearance":true,"documentation":true,"domain":true,"jwt":true,"logs":false,"metricsSDK":false},"pages":{"not_found":"/versions/stable/custom_pages/404"},"privacy":{"view":"public","password":null},"reference":{"api_sdk_snippets":"enabled","defaults":"always_use","json_editor":"disabled","oauth_flows":"disabled","request_history":"enabled","response_examples":"collapsed","response_schemas":"collapsed"},"seo":{"overwrite_title_tag":"disabled"},"plan":{"type":"business","grace_period":{"enabled":false,"end_date":null},"trial":{"expired":false,"end_date":"2018-01-24T00:35:25.443Z"}},"health_check":{"provider":"statuspage","settings":{"manual":{"status":"down","url":null},"statuspage":{"id":"m6853sjypfcc"}}},"integrations":{"aws":{"readme_webhook_login":{"region":null,"external_id":null,"role_arn":null,"usage_plan_id":null}},"bing":{"verify":null},"google":{"analytics":null,"site_verification":null},"heap":{"id":null},"koala":{"key":null},"localize":{"key":null},"recaptcha":{"site_key":null,"secret_key":null},"segment":{"key":null,"domain":null},"typekit":{"key":"7cdad28c236348f71313354d078093f3fe967668"},"zendesk":{"subdomain":null},"intercom":{"app_id":null,"secure_mode":{"key":null,"email_only":false}}},"permissions":{"appearance":{"private_label":"enabled","custom_code":{"css":"enabled","html":"enabled","js":"enabled"}}},"appearance":{"brand":{"primary_color":"#293378","link_color":"#085ce7","theme":"system"},"changelog":{"layout":"collapsed","show_author":true,"show_exact_date":false},"markdown":{"callouts":{"icon_font":"emojis"}},"table_of_contents":"enabled","whats_next_label":null,"footer":{"readme_logo":"hide"},"logo":{"size":"default","dark_mode":{"uri":null,"url":null,"name":null,"width":null,"height":null,"color":null,"links":{"original_url":null}},"main":{"uri":null,"url":"https://files.readme.io/d7a9800-small-CleverTap_Logo_Logotype_Red_BG2x.png","name":"CleverTap_Logo_Logotype 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none;\n\t}\n\n\t.rm-Container .rm-SearchToggle {\n\t\twidth: 100%;\n\t\tborder: 0;\n\t\tborder-radius: 4px;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G {\n\t\tcolor: #7D7D8E;\n\t\tfont-size: 13px;\n\t\tfont-weight: 400;\n\t}\n\n\t.NavItem-item-left3n0-RKIwWQ0G:hover {\n\t\tbackground-color: #F6F6F6;\n\t\tcolor: #434761 !important;\n\t}\n\n\t#hub-sidebar ul a.active {\n\t\tcolor: #434761 !important;\n\t\tbackground-color: #ECEDF2;\n\t\tfont-size: 16px;\n\t\tfont-weight: 700;\n\t}\n\n\tnav#hub-sidebar ul a {\n\t\tfont-size: 16px;\n\t}\n\n\t.rm-Guides #content-head h1 {\n\t\tfont-size: 28px;\n\t\tfont-weight: 400;\n\t}\n\n\t.rm-Sidebar-section .rm-Sidebar-list .Sidebar-link_parent3OBrzjAJRSfq {\n\t\tpadding: 3px 5px 3px 15px;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-textLuTE1ySm4Kqn {\n\t\tdisplay: flex;\n\t\tflex-direction: row-reverse;\n\t\twidth: 100%;\n\t\tjustify-content: space-between;\n\t}\n\n\t.Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward {\n\t\tfont-weight: 600;\n\t\tcolor: #434761;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list {\n\t\tposition: relative;\n\t\tmargin: 5px 0 5px 10px;\n\t\tborder-left: none !important;\n\t}\n\n\tul.subpages.Sidebar-list3cZWQLaBf9k8.rm-Sidebar-list::after {\n\t\tcontent: '';\n\t\tposition: absolute;\n\t\ttop: 0;\n\t\tleft: 0;\n\t\theight: 100%;\n\t\twidth: 3px;\n\t\tborder-radius: 6px;\n\t\t/Removing bg color for list item/ /background: #293378;/\n\t}\n\n\t.content-toc ul li.toc-children ul li {\n\t\tpadding-left: 0px;\n\t}\n\n\t.rm-Guides .markdown-body a[href],\n\t.rm-Guides .markdown-body a:not([href=\"\"]) {\n\t\ttext-decoration: none;\n\t}\n\n\t.App .rm-Guides #content-head {\n\t\tpadding-bottom: 10px\n\t}\n\n\t.markdown-body .callout.callout_info {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t.callout[theme=📘] {\n\t\t--emoji: unset;\n\t\t--icon: \"\\f05a\";\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n\n\t.App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #7D7D8D !important;\n\t}\n\n\tCSS. .markdown-body .callout.callout_warn {\n\t\t--text: #434761; // theme text color default\n\t\t--title: inherit; // theme title color (falls back to text color by default)\n\t\t--background: #ECEDF2;\n\t\t--border: #434761;\n\t}\n\n\t/*CSS for site footer */\n\tul.footer-details {\n\t\ttext-align: center;\n\t}\n\n\tul.footer-details li {\n\t\tlist-style: none;\n\t\tfont-size: 14px !important;\n\t\tcolor: #637288 !important;\n\t}\n\n\t.DateLine {\n\t\tdisplay: none !important\n\t}\n\n\t/* Disabled the timestamp*/\n\t.callout a {\n\t\tcolor: #126BFF !important\n\t}\n\n\tcallout[theme=:construction:] {\n\t\t--emoji: unset;\n\t\t--icon: “\\f05a”;\n\t\t/* copied from FontAwesome */\n\t\t--icon-color: #101727;\n\t}\n}\n`/* custom styles for 2 and 3 column layout - start */\n h4.custom-heading {\n margin: 16px 0 0 !important;\n }\n .d-grid {\n display: grid;\n }\n .two-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr;\n }\n .two-column {\n grid-column: 1/3\n }\n .three-col-container {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .three-col-subgrid {\n display: grid;\n grid-gap: 16px 40px;\n grid-template-columns: 1fr 1fr 1fr;\n }\n .custom-col-text {\n font-size: 16px;\n }\n .link-content .links {\n margin-top: 8px;\n }\n @media screen and (max-width: 560px) {\n .two-col-container {\n grid-template-columns: 1fr;\n }\n .three-col-container {\n grid-template-columns: 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .two-col-subgrid {\n grid-gap: 0;\n grid-template-columns: 1fr;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr;\n grid-gap: 0 40px;\n }\n }\n @media screen and (min-width: 560px) and (max-width: 780px) {\n .three-col-container {\n grid-template-columns: 1fr 1fr;\n }\n .third-column {\n grid-column: 1;\n }\n .three-col-subgrid {\n grid-template-columns: 1fr 1fr;\n grid-gap: 0 40px;\n }\n }\n /* custom styles for 2 and 3 column layout - end */`\n\n/* DARK MODE CSS STARTS HERE */\n\n/* LIGHT MODE CSS */\n@media (prefers-color-scheme: light) {}\n\n/* IN AUTO - DARK MODE CSS */\n@media (prefers-color-scheme: dark) {\n\t[data-color-mode=\"system\"] .App .content-body a {\n\t\ttext-decoration: underline;\n\t}\n\n\t[data-color-mode=\"system\"] nav[aria-label=\"Pagination\"] a {\n\t\ttext-decoration: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout.callout {\n\t\tborder-color: #5bc0de !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-SearchToggle-icon {\n\t\tbackground: none !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground: #181a1b !important;\n\t}\n\n\t[data-color-mode=\"system\"] #hub-sidebar ul a.active {\n\t\tbackground: rgb(33, 36, 37);\n\t}\n\n\t[data-color-mode=\"system\"] .App .rm-Guides .callout.callout_info {\n\t\tbackground: rgba(17, 140, 253, 0.05) !important;\n\t}\n\n\t[data-color-mode=\"system\"] .App .rm-SearchToggle {\n\t\tbackground: #2e333f !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-Header-bottom :first-child {\n\t\tbackground: #1f2123;\n\t}\n \n [data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground: #181a1b !important;\n\t}\n \n [data-color-mode=\"system\"] .PageThumbs-comment_submit {\n\t\tbackground: #242E33 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .heading.heading .heading-text,\n\t[data-color-mode=\"system\"] .markdown-body h1,\n\t[data-color-mode=\"system\"] .rm-Guides #content-head h1,\n [data-color-mode=\"system\"] .PageThumbs-comment_submit {\n\t\tcolor: #DCDCDC !important;\n\t}\n\n\n\n\t[data-color-mode=\"system\"] .markdown-body li a,\n\t[data-color-mode=\"system\"] .markdown-body p a {\n\t\tcolor: #429ff8 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .PageThumbs-helpful {\n\t\tbackground-color: rgb(30, 32, 33);\n\t\tbox-shadow: rgb(90, 98, 102) 1px 1px 7px 0px;\n\t\tcolor: #DCDCDC !important;\n\t}\n\n\t[data-color-mode=\"system\"] .Button_secondary_text {\n\t\tcolor: #565656 !important;\n\t}\n\n\t[data-color-mode=\"system\"] .callout-icon:before {\n\t\tcolor: #91b4f0 !important;\n\t}\n \n [data-color-mode=\"system\"] .callout_info {\n\t\tbackground : #182a34 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_error {\n\t\tbackground : #2e0b0b !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_okay {\n\t\tbackground : #1b2717 !important;\n\t}\n\t[data-color-mode=\"system\"] .callout_warn {\n\t\tbackground : #31220b !important;\n\t}\n\n\t[data-color-mode=\"system\"] .rm-LandingPage :last-child a,\n\t[data-color-mode=\"system\"] .content-toc li a,\n\t[data-color-mode=\"system\"] .App .rm-Guides,\n\t[data-color-mode=\"system\"] .markdown-body h3,\n\t[data-color-mode=\"system\"] .rdmd-code,\n [data-color-mode=\"system\"] span[class*='Sidebar-'],\n\t[data-color-mode=\"system\"] th,\n [data-color-mode=\"system\"] .CodeTabs-toolbar,\n\t[data-color-mode=\"system\"] .rm-Header-bottom-link,\n\t[data-color-mode=\"system\"] .rm-Sidebar-heading,\n\t[data-color-mode=\"system\"] .markdown-body td,\n\t[data-color-mode=\"system\"] .markdown-body p,\n\t[data-color-mode=\"system\"] .markdown-body li,\n\t[data-color-mode=\"system\"] .markdown-body ol,\n\t[data-color-mode=\"system\"] .markdown-body a,\n\t[data-color-mode=\"system\"] .Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-icon,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-placeholder,\n\t[data-color-mode=\"system\"] .rm-SearchToggle-shortcut,\n\t[data-color-mode=\"system\"] .PageThumbs-comment-body,\n\t[data-color-mode=\"system\"] .suggestEdits,\n [data-color-mode=\"system\"] .rm-Pagination > a div,\n [data-color-mode=\"system\"] input[class*='SearchBox-Input'],\n\t[data-color-mode=\"system\"] div[class*='SearchResults'],\n [data-color-mode=\"system\"] .PageThumbs-comment_input,\n [data-color-mode=\"system\"] span[class*='SearchTabs-'],\n [data-color-mode=\"system\"] span[class*='SearchResults'],\n\t[data-color-mode=\"system\"] .App .rm-Header .rm-Header-bottom-link {\n\t\tcolor: #DCDCDC !important;\n\t}\n}\n\n/*STRICT DARK MODE CSS */\n[data-color-mode=\"dark\"] .App .content-body a {\n\ttext-decoration: underline;\n}\n\n[data-color-mode=\"dark\"] nav[aria-label=\"Pagination\"] a {\n\ttext-decoration: none !important;\n}\n\n[data-color-mode=\"dark\"] #hub-sidebar ul a.active {\n\tbackground: rgb(33, 36, 37);\n}\n\n[data-color-mode=\"dark\"] .rm-SearchToggle-icon {\n\tbackground: none !important;\n}\n\n[data-color-mode=\"dark\"] .rm-Guides {\n\tbackground: #181a1b !important;\n}\n[data-color-mode=\"dark\"] .PageThumbs-comment_submit {\n\tbackground: #242E33 !important;\n}\n\n[data-color-mode=\"dark\"] .App .rm-Guides .callout.callout_info {\n\tbackground: rgba(17, 140, 253, 0.05) !important;\n}\n\n[data-color-mode=\"dark\"] .App .rm-SearchToggle {\n\tbackground: #2e333f !important;\n}\n\n[data-color-mode=\"dark\"] .rm-Header-bottom :first-child {\n\tbackground: #1f2123;\n}\n\n[data-color-mode=\"dark\"] .markdown-body li a,\n[data-color-mode=\"dark\"] .markdown-body p a {\n\tcolor: #429ff8 !important;\n}\n\n\n\n[data-color-mode=\"dark\"] .callout-icon:before {\n\tcolor: #91b4f0 !important;\n}\n\n[data-color-mode=\"dark\"] .callout.callout {\n\tborder-color: #5bc0de !important;\n}\n\n\n\n[data-color-mode=\"dark\"] .PageThumbs-helpful {\n\tbackground-color: rgb(30, 32, 33);\n\tbox-shadow: rgb(90, 98, 102) 1px 1px 7px 0px;\n\tcolor: #DCDCDC !important;\n}\n\n[data-color-mode=\"dark\"] .heading.heading .heading-text,\n[data-color-mode=\"dark\"] .markdown-body h1,\n[data-color-mode=\"dark\"] .rm-Guides #content-head h1,\n[data-color-mode=\"dark\"] .PageThumbs-comment_submit {\n\tcolor: #DCDCDC !important;\n}\n\n[data-color-mode=\"dark\"] .callout_info {\n\tbackground : #182a34 !important;\n}\n[data-color-mode=\"dark\"] .callout_error {\n\tbackground : #2e0b0b !important;\n}\n[data-color-mode=\"dark\"] .callout_okay {\n\tbackground : #1b2717 !important;\n}\n[data-color-mode=\"dark\"] .callout_warn {\n\tbackground : #31220b !important;\n}\n\n[data-color-mode=\"dark\"] .rm-LandingPage :last-child a,\n[data-color-mode=\"dark\"] .content-toc li a,\n[data-color-mode=\"dark\"] .App .rm-Guides,\n[data-color-mode=\"dark\"] .markdown-body h3,\n[data-color-mode=\"dark\"] .rdmd-code,\n[data-color-mode=\"dark\"] span[class*='Sidebar-'],\n[data-color-mode=\"dark\"] th,\n[data-color-mode=\"dark\"] .CodeTabs-toolbar,\n[data-color-mode=\"dark\"] .rm-Header-bottom-link,\n[data-color-mode=\"dark\"] .rm-Sidebar-heading,\n[data-color-mode=\"dark\"] .markdown-body td,\n[data-color-mode=\"dark\"] .markdown-body h3,\n[data-color-mode=\"dark\"] .markdown-body p,\n[data-color-mode=\"dark\"] .markdown-body li,\n[data-color-mode=\"dark\"] .markdown-body ol,\n[data-color-mode=\"dark\"] .markdown-body a,\n[data-color-mode=\"dark\"] .Sidebar-link_parent3OBrzjAJRSfq .Sidebar-link-expandIcon2yVH6SarI6NW.icon-chevron-rightward,\n[data-color-mode=\"dark\"] .rm-SearchToggle-icon,\n[data-color-mode=\"dark\"] .rm-SearchToggle-placeholder,\n[data-color-mode=\"dark\"] .rm-SearchToggle-shortcut,\n[data-color-mode=\"dark\"] .PageThumbs-comment-body,\n[data-color-mode=\"dark\"] .suggestEdits,\n[data-color-mode=\"dark\"] .rm-Pagination > a div,\n[data-color-mode=\"dark\"] .PageThumbs-comment_input,\n[data-color-mode=\"dark\"] input[class*='SearchBox-Input'],\n[data-color-mode=\"dark\"] div[class*='SearchResults'],\n[data-color-mode=\"dark\"] span[class*='SearchResults'],\n[data-color-mode=\"dark\"] 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s);\n })();","html":{"header":"<meta name=\"viewport\" content=\"width=device-width\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<link rel=\"stylesheet\" href=\"https://use.typekit.net/xeu3gvk.css\">\n\n<script async src=\"https://www.googletagmanager.com/gtag/js?id=G-7N3L311M8B\"></script>\n<script>\n window.dataLayer = window.dataLayer || [];\n function gtag(){dataLayer.push(arguments);}\n gtag('js', new Date());\n gtag('config', 'G-7N3L311M8B');\n var storedVotes = window.localStorage.getItem('@readme:helpfulVotes');\n if (storedVotes) {\n window.localStorage.removeItem('@readme:helpfulVotes');\n }\n</script>\n\n\n\n\n\n<script>\n (function(h,o,t,j,a,r){\n h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};\n h._hjSettings={hjid:3019028,hjsv:6};\n a=o.getElementsByTagName('head')[0];\n r=o.createElement('script');r.async=1;\n r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;\n a.appendChild(r);\n })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');\n</script>\n\n\n<script type=\"text/javascript\">\nvar referrer = document.referrer + ''\nvar previousUrl = referrer\nvar urlObserver = new MutationObserver(function (mutations) {\n if (location.href !== previousUrl) {\n previousUrl = location.href\n pageviewevent()\n }\n})\nurlObserver.observe(document.querySelector('head'), { attributes: true, childList: true, subtree: true }) // Look for URL updates\nfunction pageviewevent () {\n if (!window.clevertap) {\n \treturn\n }\n clevertap.event.push(\"CTDocs Viewed\", {\n \"pageUrl\": '' + location.href,\n \"fromURL\": '' + previousUrl,\n \"startSessionURL\": referrer,\n \"website\":\"user docs\"\n })\n}\n</script>","home_footer":"<ul class=\"footer-details\">\n <li>Copyright (C) 2013 WizRocket Inc. (“CleverTap”). All rights reserved. |\n <a target = \"_blank\" href=\"https://clevertap.com/privacy-policy/\" >Privacy Policy</a></li>\n</ul>","page_footer":"<script>\n //footer - all elements are already loaded. \n var id404 = document.getElementById(\"Htext\");\n\tif(id404 && id404.textContent == 'Page not found'){\n clevertap.event.push(\"404Page\", {\n \"pageUrl\":''+document.URL,\n \"docRef\":''+document.referrer,\n\t\t\t\"website\":\"User docs\"\n });\n }\n</script>"}},"header":{"type":"solid","gradient_color":"#085ce7","overlay":{"fill":"auto","type":"triangles","position":"top-left","image":{"uri":null,"url":null,"name":null,"width":null,"height":null,"color":null,"links":{"original_url":null}}}},"navigation":{"first_page":"landing_page","left":[{"type":"guides","title":null,"url":null,"custom_page":null},{"type":"link_url","title":"Developer Documentation","url":"https://developer.clevertap.com","custom_page":null},{"type":"link_url","title":"Partner 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