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University Libraries IT Services
<!DOCTYPE html> <html lang="en_US"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>University Libraries IT Services</title> <meta name="description" content="customer support platform"> <meta name="keywords" content="osTicket, Customer support system, support ticket system"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="stylesheet" href="/css/osticket.css?0375576" media="screen"/> <link rel="stylesheet" href="/assets/default/css/theme.css?0375576" media="screen"/> <link rel="stylesheet" href="/assets/default/css/print.css?0375576" media="print"/> <link rel="stylesheet" href="/css/typeahead.css?0375576" media="screen" /> <link type="text/css" href="/css/ui-lightness/jquery-ui-1.13.2.custom.min.css?0375576" rel="stylesheet" media="screen" /> <link rel="stylesheet" href="/css/jquery-ui-timepicker-addon.css?0375576" media="all"/> <link rel="stylesheet" href="/css/thread.css?0375576" media="screen"/> <link rel="stylesheet" href="/css/redactor.css?0375576" media="screen"/> <link type="text/css" rel="stylesheet" href="/css/font-awesome.min.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/flags.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/rtl.css?0375576"/> <link type="text/css" rel="stylesheet" href="/css/select2.min.css?0375576"/> <!-- Favicons --> <link rel="icon" type="image/png" href="/images/oscar-favicon-32x32.png" sizes="32x32" /> <link rel="icon" type="image/png" href="/images/oscar-favicon-16x16.png" sizes="16x16" /> <script type="text/javascript" src="/js/jquery-3.7.0.min.js?0375576"></script> <script type="text/javascript" src="/js/jquery-ui-1.13.2.custom.min.js?0375576"></script> <script type="text/javascript" src="/js/jquery-ui-timepicker-addon.js?0375576"></script> <script src="/js/osticket.js?0375576"></script> <script type="text/javascript" src="/js/filedrop.field.js?0375576"></script> <script src="/js/bootstrap-typeahead.js?0375576"></script> <script type="text/javascript" src="/js/redactor.min.js?0375576"></script> <script type="text/javascript" src="/js/redactor-plugins.js?0375576"></script> <script type="text/javascript" src="/js/redactor-osticket.js?0375576"></script> <script type="text/javascript" src="/js/select2.min.js?0375576"></script> <meta name="csrf_token" content="6f1a43dec35d87b69f6e2355fa4ea34457989e11" /> </head> <body> <div id="container"> <div class="warning_bar">osTicket no longer supports Internet Explorer.</div> <div id="header"> <div class="pull-right flush-right"> <p> Guest User | <a href="/login.php">Sign In</a> </p> <p> </p> </div> <a class="pull-left" id="logo" href="/index.php" title="Support Center"> <span class="valign-helper"></span> <img src="/logo.php" border=0 alt="University Libraries IT Services"> </a> </div> <div class="clear"></div> <ul id="nav" class="flush-left"> <li><a class=" home" href="/index.php">Support Center Home</a></li> <li><a class="active new" href="/open.php">Open a New Ticket</a></li> <li><a class=" status" href="/view.php">Check Ticket Status</a></li> </ul> <div id="content"> <h1>Open a New Ticket</h1> <p>Please fill in the form below to open a new ticket.</p> <form id="ticketForm" method="post" action="open.php" enctype="multipart/form-data"> <input type="hidden" name="__CSRFToken__" value="6f1a43dec35d87b69f6e2355fa4ea34457989e11" /> <input type="hidden" name="a" value="open"> <table width="800" cellpadding="1" cellspacing="0" border="0"> <tbody> <tr><td colspan="2"><hr /> <div class="form-header" style="margin-bottom:0.5em"> <h3>Contact Information</h3> <div></div> </div> </td></tr> <tr> <td colspan="2" style="padding-top:10px;"> <label for="4bd05dbfd5c627"><span class="required"> Email Address <span class="error">*</span> </span> <br/> <input type="email" id="_4bd05dbfd5c627" size="40" maxlength="255" placeholder="" name="4bd05dbfd5c627" value=""/> </label> </td> </tr> <tr> <td colspan="2" style="padding-top:10px;"> <label for="f95e764050c00d"><span class="required"> Full Name <span class="error">*</span> </span> <br/> <input type="text" id="_f95e764050c00d" size="40" maxlength="64" placeholder="" name="f95e764050c00d" value=""/> </label> </td> </tr> <tr> <td colspan="2" style="padding-top:10px;"> <label for="fb1f2e2c43fecd"><span class=""> Phone Number </span> <br/> <input id="_fb1f2e2c43fecd" type="tel" name="fb1f2e2c43fecd" value=""/> Ext: <input type="text" name="fb1f2e2c43fecd-ext" value="" size="5"/> </label> </td> </tr> </tbody> <tbody> <tr><td colspan="2"><hr /> <div class="form-header" style="margin-bottom:0.5em"> <b>Help Topic</b> </div> </td></tr> <tr> <td colspan="2"> <select id="topicId" name="topicId" onchange="javascript: var data = $(':input[name]', '#dynamic-form').serialize(); $.ajax( 'ajax.php/form/help-topic/' + this.value, { data: data, dataType: 'json', success: function(json) { $('#dynamic-form').empty().append(json.html); $(document.head).append(json.media); } });"> <option value="" selected="selected">— Select a Help Topic —</option> <option value="12" >Report a Problem</option> </select> <font class="error">* </font> </td> </tr> </tbody> <tbody id="dynamic-form"> </tbody> <tbody> <tr><td colspan=2> </td></tr> </tbody> </table> <hr/> <p class="buttons" style="text-align:center;"> <input type="submit" value="Create Ticket"> <input type="reset" name="reset" value="Reset"> <input type="button" name="cancel" value="Cancel" onclick="javascript: $('.richtext').each(function() { var redactor = $(this).data('redactor'); if (redactor && redactor.opts.draftDelete) redactor.plugin.draft.deleteDraft(); }); window.location.href='index.php';"> </p> </form> </div> </div> <div id="footer"> <p>Copyright © 2025 University Libraries IT Services - All rights reserved.</p> <a id="poweredBy" href="https://osticket.com" target="_blank">Helpdesk software - powered by osTicket</a> </div> <div id="overlay"></div> <div id="loading"> <h4>Please Wait!</h4> <p>Please wait... it will take a second!</p> </div> <script type="text/javascript"> getConfig().resolve({"html_thread":true,"lang":"en_US","short_lang":"en","has_rtl":false,"primary_language":"en-US","secondary_languages":[],"path":"\/"}); 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