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Google Voice review: A VoIP system for small business | Fortune Recommends
<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Google Voice review: A VoIP system for small business | Fortune Recommends</title><meta name="msapplication-TileColor" content="#ffc40d"/><meta name="theme-color" content="#FFFFFF"/><meta name="description" content="Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease."/><meta name="keywords" content=""/><meta property="og:url" content="https://fortune.com/recommends/voip/google-voice-review/"/><meta property="og:type" content="article"/><meta property="og:title" content="Google Voice: A critical part of Google Workspace for small businesses"/><meta property="og:description" content="Do you need a phone system without all the bells and whistles of large providers? Click to learn more about Google Voice and see if it fits your needs."/><meta property="og:site_name" content="Fortune Recommends"/><meta property="og:image" content="https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png?resize=1200,600"/><meta property="og:width" content="1024"/><meta property="og:height" content="683"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Google Voice: A critical part of Google Workspace for small businesses"/><meta name="twitter:description" content="Do you need a phone system without all the bells and whistles of large providers? Click to learn more about Google Voice and see if it fits your needs."/><meta name="twitter:image" content="https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png?resize=1200,600"/><meta name="twitter:url" content="https://fortune.com/recommends/voip/google-voice-review/"/><meta property="fb:pages" content="56501027948"/><meta name="robots" content="max-image-preview:large"/><link rel="preconnect" href="https://www.google-analytics.com" crossorigin=""/><link rel="preconnect" href="https://www.googletagservices.com" crossorigin=""/><link rel="preconnect" href="https://ad.doubleclick.net" crossorigin=""/><link rel="preconnect" href="https://static.doubleclick.net" crossorigin=""/><link rel="preconnect" href="https://securepubads.g.doubleclick.net" crossorigin=""/><link rel="icon" href="/icons/favicons/favicon.ico"/><link rel="canonical" href="https://fortune.com/recommends/voip/google-voice-review/"/><link rel="preload" href="https://fortune.com/fonts/GraphikCondensed-Regular-Web.woff2" as="font" crossorigin="" type="font/woff2"/><link rel="preconnect" href="https://static.myfinance.com" crossorigin=""/><link rel="alternate" type="application/rss+xml" title="Fortune RSS" href="https://fortune.com/feed/fortune-feeds/?id=3656532"/><script id="faq-json-schema" type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Google Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app. "},"name":"What are the requirements for using Google Voice?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"There is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use."},"name":"Is there a free version of Google Voice?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"You can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans."},"name":"How can I get a Google Voice number?"}]}</script><script id="json-schema" type="application/ld+json">[{"@type":"Article","@context":["https://schema.org"],"publisher":{"@type":"Organization","address":{"@type":"PostalAddress","addressCountry":{"@type":"Country","name":"US"},"addressLocality":"New York","addressRegion":"NY","postalCode":"10038","streetAddress":"40 Fulton Street"},"brand":{"@type":"Brand","name":"Fortune"},"founder":{"@type":"Person","name":"Henry Robinson Luce"},"foundingDate":"1929-02","legalName":"Fortune Media (USA) 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color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Corey McCraw</span></a><span class="sc-3be47025-2 eSlZzo">Small Business Expert</span></div><button class="sc-3be47025-3 jstytk"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M18 6L6 18" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M6 6L18 18" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><span class="sc-3be47025-5 fQLsjx"><p><span style="font-weight:400">Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.</span></p></span><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/corey-mccraw-66254731/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.51562 0H20.4844C22.4227 0 24 1.57727 24 3.51562V20.4844C24 22.4227 22.4227 24 20.4844 24H3.51562C1.57727 24 0 22.4227 0 20.4844V3.51562C0 1.57727 1.57727 0 3.51562 0ZM5.67188 19.0312H8.48438V9.1875H5.67188V19.0312ZM8.48438 7.78125H5.67188V4.96875H8.48438V7.78125ZM15.5156 19.0312H18.3281V12.9229C18.3281 10.9006 16.7199 9.18951 14.8125 9.1875C14.1595 9.1875 13.7281 9.34814 13.2557 9.52402C13.0815 9.5889 12.9017 9.65586 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data-cy="reviewed-by-text" class="sc-8357b4fc-2 bjJBmk">REVIEWED BY</span><span data-cy="reviewer-name" class="sc-8357b4fc-7 kXSAJi">Ehab Zahriyeh</span></span><span class="sc-8357b4fc-5 eFRRvB">Senior Editor, Personal Finance</span></span></a></div></span></div></div><div data-cy="header-date" class="sc-bc78b52c-4 dRiNOZ"></div></div></div><nav id="toc-wrapper" data-cy="TOC" class="sc-b1ff6b49-0 irBBoA toc"><div class="sc-b1ff6b49-2 GlBFr toc-mobile"><div class="sc-b1ff6b49-4 dsAQFp dropdown">On this page</div><div class="sc-b1ff6b49-5 heJLex"><span>Jump to your section</span></div><div class="sc-b1ff6b49-3 bbqQeU content-wrapper"><ul><li><a href="#overview" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #overview">Google Voice overview</a></li><li><a href="#plans" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #plans">Plans & pricing</a></li><li><a href="#services" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #services">More Google Voice services</a></li><li><a href="#platform" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #platform">Platform & support</a></li><li><a href="#security" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #security">Security</a></li><li><a href="#user-reviews" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #user-reviews">User reviews</a></li><li><a href="#alternatives" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #alternatives">Google Voice alternatives</a></li><li><a href="#faqs" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #faqs">Frequently asked questions</a></li></ul></div></div><div class="sc-b1ff6b49-1 iEaleX toc-desktop"><div class="sc-b1ff6b49-4 dsAQFp">On this page</div><div class="sc-b1ff6b49-3 diyRdl content-wrapper"><ul><li><a href="#overview" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #overview">Google Voice overview</a></li><li><a href="#plans" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #plans">Plans & pricing</a></li><li><a href="#services" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #services">More Google Voice services</a></li><li><a href="#platform" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #platform">Platform & support</a></li><li><a href="#security" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #security">Security</a></li><li><a href="#user-reviews" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #user-reviews">User reviews</a></li><li><a href="#alternatives" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #alternatives">Google Voice alternatives</a></li><li><a href="#faqs" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #faqs">Frequently asked questions</a></li></ul></div></div></nav><div class="sc-82385409-1 lbNltL article-content" data-cy="content"><div><div data-cy="articleContent" class="rawHtml-content-no-nativo"><p>Google Voice is a cloud-based telephony provider that is one of the few offering a free <a href="https://fortune.com/recommends/voip/best-voip-service" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-voip-service">VoIP service</a> for individuals. Their business plan is also one of the cheapest on the market as it starts at only $10 per user, per month, at the first paid tier. Even with the free calling solution, users are allotted a single virtual number, which is useful for businesses looking to separate their business from their personal lives. As a result, this is one of the better solopreneur <a href="https://fortune.com/recommends/voip/what-is-voip/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/what-is-voip/">voice-over-internet-protocol (VoIP)</a> providers―it’s easy to get started with the free service and upgrade quickly to the more business-friendly plans.</p><div class="paywall-selector"></div><div class="paywall"> <p>With these tiers, there are multiple call handling features, calling within the United States and Canada, and unlimited U.S. text messaging. Google Voice is also part of the overarching Google Workspace ecosystem. This provides a more streamlined system for businesses looking for easy interoperability within their communication stacks. Let’s look at the provider and what it offers to small- and medium-sized businesses (SMBs). </p> <div class="product-card-inline-wrapper"> <div class="card-area-1"> <h3 id="overview" class="card-title">Google Voice</h3> <section class="card-description"> <table> <tbody> <tr> <td>Price:</td> <td>Starting at $10.00 per user, per month</td> </tr> <tr> <td>Features:</td> <td>Unlimited calls between Google numbers, unlimited text messaging in U.S… <div tabindex="0" role="tooltip" aria-label="Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups" data-tooltip="Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups"></div></td> </tr> <tr> <td>Compatible hardware:</td> <td>Poly ATA 400 and 402; Poly Edge B10… <div tabindex="0" role="tooltip" aria-label="Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450" data-tooltip="Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450"></div></td> </tr> <tr> <td>Noteworthy integrations:</td> <td>Google Meet, Google Calendar, and other Google Workspace applications</td> </tr> </tbody> </table> </section></div> <div class="card-image card-area-2"><a href="https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" rel="noopener" aria-disabled="true"><img loading="lazy" width="1024" height="683" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 1024 683'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png?w=1440&q=75"/></a></div> <div class="card-area-3"> <a href="https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" target="_blank" class="sc-93594058-0 fowfrQ button-desktop redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" rel="noopener nofollow" aria-disabled="true">View offer </a> <p class="cta-caption">at Top10</p> </div> <div class="card-area-4"><section class="card-accordion three-pannels" role="tablist"> <input id="control0-c245dc3c-0fca-4a2f-ba72-9efbf6422509" role="tab" name="accordion-pannel-c245dc3c-0fca-4a2f-ba72-9efbf6422509" type="radio" aria-controls="content0-c245dc3c-0fca-4a2f-ba72-9efbf6422509" checked=""/> <label tabindex="0" role="button" for="control0-c245dc3c-0fca-4a2f-ba72-9efbf6422509"> Pros and Cons</label> <div id="content0-c245dc3c-0fca-4a2f-ba72-9efbf6422509" class="card-accordion-panel" role="tabpanel" aria-labelledby="label0-c245dc3c-0fca-4a2f-ba72-9efbf6422509"><style>N/A</style> <div class="pros_cons"> <div> <h4>Pros</h4> <ul> <li>Easily scalable</li> <li>Manageable price for small business</li> <li>User-friendly</li> <li>Free local number included with subscription</li> </ul> </div> <div> <h4>Cons</h4> <ul> <li>Limited features for call management</li> <li>Lacks collaboration options</li> <li>Not many integrations offered</li> <li>Only offers a 99.9% service-level agreement (SLA)</li> </ul> </div> </div> </div> <!-- --> <input id="control1-c245dc3c-0fca-4a2f-ba72-9efbf6422509" role="tab" name="accordion-pannel-c245dc3c-0fca-4a2f-ba72-9efbf6422509" type="radio" aria-controls="content1-c245dc3c-0fca-4a2f-ba72-9efbf6422509"/> <label id="label1-c245dc3c-0fca-4a2f-ba72-9efbf6422509" tabindex="0" role="button" for="control1-c245dc3c-0fca-4a2f-ba72-9efbf6422509"> Who is Google Voice good for?</label> <div id="content1-c245dc3c-0fca-4a2f-ba72-9efbf6422509" class="card-accordion-panel" role="tabpanel" aria-labelledby="label1-c245dc3c-0fca-4a2f-ba72-9efbf6422509"> <span style="font-weight:400">Google Voice is almost explicitly designed for solopreneurs and very small businesses. The Starter plan accommodates up to 10 users. With this plan, smaller businesses have integration with Google Workspace apps, smartphone and web apps for communication, and voicemail transcription. These features are very useful for companies without a large number of employees or dedicated information technology (IT) organizations as the platform is user-friendly and easy to set up without programming or hardware setup expertise.</span> <span style="font-weight:400">Google Voice also stands out because it’s easily compatible with VoIP devices from manufacturers, such as Polycom. This is useful for home offices looking to dial using a traditional phone setup. Every tier of the service offers a free phone number that’s usable on hardware and software applications. This is useful for busy solopreneurs who need to take their calls with them on the road. </span> </div> <!-- --> <input id="control2-c245dc3c-0fca-4a2f-ba72-9efbf6422509" role="tab" name="accordion-pannel-c245dc3c-0fca-4a2f-ba72-9efbf6422509" type="radio" aria-controls="content2-c245dc3c-0fca-4a2f-ba72-9efbf6422509"/> <label id="label2-c245dc3c-0fca-4a2f-ba72-9efbf6422509" tabindex="0" role="button" for="control2-c245dc3c-0fca-4a2f-ba72-9efbf6422509"> Who shouldn’t use Google Voice?</label> <div id="content2-c245dc3c-0fca-4a2f-ba72-9efbf6422509" class="card-accordion-panel" role="tabpanel" aria-labelledby="label2-c245dc3c-0fca-4a2f-ba72-9efbf6422509"> <span style="font-weight:400">Small businesses that are growing should understand that Google can be relatively bare-bones when it comes to some VoIP features. For example, while there is a multilevel auto attendant for their second and third tiers of service, there is no interactive voice response (IVR) option. This means that your customers will have to use their dial pad for menu prompts, and there will be no self-service menu options. </span> <span style="font-weight:400">Overall, more professional features for call handling are either missing or underutilized with Google Voice. Still, inexpensive pricing and simple calling features make it very attractive to newer and smaller businesses. For those looking to make international inroads, global calling prices are cheaper than landline but more expensive than other VoIP providers and each call requires prepurchased calling credits. </span> </div> <a href="https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" target="_blank" class="sc-93594058-0 fowfrQ button-mobile redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" rel="noopener nofollow" aria-disabled="true">View offer </a> <p class="cta-caption">at Top10</p> </section></div> </div> <h2 class="wp-block-heading" id="plans"><strong>Google Voice service plan overview</strong></h2> <p>Google Voice has a three-plan structure for businesses that accommodates small to large companies. These plans include the Starter, Standard, and Premier, which all allow for unlimited calling in the U.S. and Canada and some international calling. Here’s a breakdown of each tier:</p><div data-cy="nativoTout"></div> <div class="sc-7f95e2e5-0 gjfgNu"><table class="sc-7f95e2e5-1 sc-7f95e2e5-2 ffjStY jyzPUY"><thead><tr><th scope="col">Plans</th><th scope="col">Free trial or plan available?</th><th scope="col">Features</th><th scope="col">Pricing</th></tr></thead><tbody><tr><th scope="row">Starter</th><td class="">No</td><td class="">Up to 10 users<br/>Voicemail transcription<br/>24/7 support</td><td class="last-cell">$10.00 per user, per month</td></tr><tr><th scope="row">Standard</th><td class="">No</td><td class="">Unlimited users<br/>Multilevel auto-attendant<br/>Ring groups</td><td class="last-cell">$20 per user, per month</td></tr><tr><th scope="row">Premier</th><td class="">No</td><td class="">Unlimited international locations<br/>Advanced reporting<br/>Automatic call recording</td><td class="last-cell">$30 per user, per month</td></tr></tbody></table><table class="sc-7f95e2e5-1 sc-7f95e2e5-3 ffjStY cbifJo"><tbody><tr><th>Starter</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>No</td></tr><tr><th class="header" scope="row">Features</th><td>Up to 10 users<br/>Voicemail transcription<br/>24/7 support</td></tr><tr><th class="header" scope="row">Pricing</th><td>$10.00 per user, per month</td></tr><tr><th>Standard</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>No</td></tr><tr><th class="header" scope="row">Features</th><td>Unlimited users<br/>Multilevel auto-attendant<br/>Ring groups</td></tr><tr><th class="header" scope="row">Pricing</th><td>$20 per user, per month</td></tr><tr><th>Premier</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>No</td></tr><tr><th class="header" scope="row">Features</th><td>Unlimited international locations<br/>Advanced reporting<br/>Automatic call recording</td></tr><tr><th class="header" scope="row">Pricing</th><td>$30 per user, per month</td></tr></tbody></table></div> <h3 class="wp-block-heading"><strong>Best Google Voice VoIP plan for small businesses: Standard</strong></h3> <p>While Google Voice has its free service and the Basic tier of their business VoIP system, for our money, the Standard plan is the best fit for small businesses. This plan outperforms these other plans because it provides local numbers in any domestic location and has an unlimited number of users while the Starter plan limits the user count to 10. Features like a <a href="https://fortune.com/recommends/voip/virtual-phone-number/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/virtual-phone-number/">virtual phone number</a> and ring groups, which allow your calls to be forwarded to whole groups of agents, are also available at this tier. This is also the first tier that supports IP phones. </p> <p>The tier has an important call handling feature: a multi-level auto attendant. This provides your business with a menu system to manage inbound calls. For example, when a customer calls in, they will be presented with a message saying something like, “Hello, thank you for calling [business name]. For sales, press 1, for support press 2. To speak with an operator, press 0.” </p> <p>This helps your customers reach their desired department without being routed incorrectly, and while it doesn’t have voice prompts or self-service, the feature is critical for a small business looking to provide positive customer experiences.</p> <p>This plan is fairly affordable; the Standard plan only costs $20 a month, per user. Standard is available in 14 countries and has a session initiation protocol (SIP) link to connect phone numbers from external carriers to Google Voice accounts.</p> <p><style>N/A</style></p><div class="pros_cons"><div><h3>Pros</h3><ul><li>Unlimited users</li><li>Unlimited domestic locations</li><li>Includes multi-level auto-attendant</li><li>24/7 customer support</li></ul></div><div><h3>Cons</h3><ul><li>Automatic call recording requires a higher tier</li><li>Advanced reporting not available with Standard plan</li><li>International locations unavailable</li></ul></div></div> <h2 class="wp-block-heading" id="services"><strong>Other services Google offers</strong> </h2> <p>As you might expect, Google Voice isn’t the only service offered by Google. Google Workspace has multiple solutions for businesses looking to communicate with coworkers and customers. Here are a few important ones:</p> <ul><li><strong>Google Meet:</strong> This video meeting software integrates into the Google Workspace ecosystem for a more unified communications style of functionality.</li> <li><strong>Google Calendar:</strong> This app helps coordinate meetings and appointments. It has several calendar views and provides notifications when events are scheduled.</li> <li><strong>Google Drive:</strong> Designed for file storage and sharing, Google Drive has storage options for up to two terabytes of files. Their most premium plan also incorporates their Gemini Advanced AI system.</li> <li><strong>Google Chat:</strong> As a means to coordinate with customers and colleagues, Google Chat is a system that provides chat as well as link and file sharing. </li></ul> <h2 class="wp-block-heading" id="platform"><strong>The Google Voice platform and customer support</strong> </h2> <p>Google Voice offers a clean and simple design that is very user-friendly. Navigation of the app, via desktop or mobile, does not require any training, and the setup process only takes a few minutes. </p> <p>When there is a need for support, Google provides 24/7 access via their community and help center, and it’s relatively easy to get help on the platform through this resource. For more problematic issues, the service offers phone support, but this is only available between the hours of 8 a.m. and 8 p.m. Eastern time. </p> <h2 class="wp-block-heading" id="security"><strong>Is Google Voice secure?</strong></h2> <p>Google Voice uses transport layer security (TLS) version 1.2 to ensure that calls and texts are protected as they are being sent from endpoint to endpoint. It also protects this data as it’s at rest and not being actively sent. Texts on the platform are end-to-end encrypted, but it’s important to understand that calls are not. For those working with patient-protected health information (PHI), Google Voice isn’t Health Insurance Portability and Accountability Act (HIPAA)-compliant. </p> <h2 class="wp-block-heading" id="user-reviews"><strong>Google Voice user reviews</strong></h2> <p>Google Voice is liked amongst users who need a phone system to make or receive calls for their business. If you want to keep your personal and business phone calls separate, you can do so easily with a Google Voice number. In addition, many agree that the platform is easy to use and integrates well with other Google products. </p> <p>Meanwhile, many Google Voice reviews noted that the service lacks several phone features that are offered by alternative providers. With that being said, Google Workspace does allow messaging and other collaboration options, but Google Voice itself does not. Overall, collaboration and integration options with external third-party solutions are limited. Even with these limitations, Software Advice gives Google Voice a star rating of 4.5 out of 5.</p> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"><h3 class="wp-block-heading pro-tip-box-heading">Pro tip</h3> <p>I love having a Google Voice number to give out to customers as a small business owner who works from home. I don’t particularly like being available at all hours, so having this barrier between the customer and me, without giving out my personal cell phone number, legitimizes my business while protecting my privacy (and peace).<br/><br/><em><a href="https://fortune.com/author/katherine-haan/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/author/katherine-haan/">Katherine Haan</a>, Fortune Recommends contributor</em></p></div></div> <h2 class="wp-block-heading" id="alternatives"><strong>Compare Google Voice alternatives</strong></h2> <figure class="wp-block-table comparison-table-widget selected-1"><table><thead><tr><th><img alt="The Google Voice logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png?w=1440&q=75"/><br/>Google Voice</th><th><img alt="The Grasshopper logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1440&q=75"/><br/>Grasshopper</th><th><img alt="The Zoom logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png?w=1440&q=75"/><br/>Zoom Phone</th></tr></thead><tbody><tr><td>Starting pricing</td><td>Starting pricing</td><td>Starting pricing</td></tr><tr><td>$10.00</td><td>$18.00</td><td>$10.00</td></tr><tr><td>Unlimited domestic calling and texting?</td><td>Unlimited domestic calling and texting?</td><td>Unlimited domestic calling and texting?</td></tr><tr><td>Yes</td><td>Yes</td><td>Extra charge for calling, unlimited messaging</td></tr><tr><td>International calling supported?</td><td>International calling supported?</td><td>International calling supported?</td></tr><tr><td>Yes</td><td>Yes</td><td>Yes</td></tr><tr><td><a href="https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT&pub_param_1=3888303" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at Top10</td><td><a href="https://funnel.naturaltracking.com/v4?key=S5b0bqDygLWAW0onqc3I&pub_param_1=3888303" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=S5b0bqDygLWAW0onqc3I&pub_param_1=3888303" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at Top10</td><td><a href="http://businesscom.go2cloud.org/aff_c?offer_id=690&aff_id=1119&source=fortune&aff_sub=3888303" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to http://businesscom.go2cloud.org/aff_c?offer_id=690&aff_id=1119&source=fortune&aff_sub=3888303" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at Zoom Phone</td></tr></tbody></table></figure> <p><strong>Learn more:</strong> Compare <a href="https://fortune.com/recommends/voip/cheap-voip-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/cheap-voip-services/">cheap VoIP services</a></p> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"><h3 class="wp-block-heading pro-tip-box-heading">Pro tip</h3> <p>See more Google Voice alternatives:<br/><br/>In this <a href="https://fortune.com/recommends/voip/vonage-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/vonage-review/">Vonage review</a>, we weigh service features and user experience to determine if this business phone solution is good value for the money.<br/><a href="https://fortune.com/recommends/voip/ringcentral-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/ringcentral-review/">RingCentral</a> is an all-in-one VoIP solution that bolsters the communications stacks of multiple types of small businesses.<br/>Zoom is more than a platform for video calls. In our <a href="https://fortune.com/recommends/voip/zoom-phone-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/zoom-phone-review/">Zoom Phone Review</a>, we explore this VoIP offering and the best features for small businesses. <br/><a href="https://fortune.com/recommends/voip/nextiva-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/nextiva-review/">Nextiva</a> may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features. <br/><a href="https://fortune.com/recommends/voip/ooma-office-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/ooma-office-review/">Ooma Office</a> provides a comprehensive VoIP feature set that can grow with your business.</p></div></div> <h2 class="wp-block-heading"><strong>Is Google Voice right for you?</strong></h2> <p>Google Voice provides a stable calling solution for businesses starting out with small teams. While it has a somewhat limited 99.9% uptime guarantee, its inexpensive price point and integration into the larger Workspace world make it an attractive option for VoIP. Google Voice doesn’t offer a trial for its business service, but it’s addable to any Workspace account without risk. </p> <h2 class="wp-block-heading" id="faqs"><strong>Frequently asked questions</strong></h2> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>What are the requirements for using Google Voice?</h3></summary><p>Google Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app. </p></details> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>Is there a free version of Google Voice?</h3></summary><p>There is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use.</p></details> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>How can I get a Google Voice number?</h3></summary><p>You can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans.</p></details> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading pro-tip-box-heading">Read more small business guides</h3> <ul> <li style="list-style-type:none"> <ul> <li style="list-style-type:none"> <ul> <li>Not sure which provider fits the bill? We’ve rounded up the overall <a href="https://fortune.com/recommends/voip/best-voip-service/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-voip-service/">best VoIP services </a>for small businesses.</li> <li>Looking for a less expensive option? There are plenty of <a href="https://fortune.com/recommends/voip/cheap-voip-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/cheap-voip-services/">cheap VoIP</a> platforms that offer decent bang for your buck.</li> <li>If you’re expecting a large number of inbound or outbound calls, <a href="https://fortune.com/recommends/voip/best-call-center-software/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-call-center-software/">call center software </a> may be the better fit for your needs.</li> <li>A VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the <a href="https://fortune.com/recommends/voip/cheap-voip-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/cheap-voip-services/">best cheap CRM services </a>that make communication a breeze.</li> <li>Make sure your business website can handle all the information you need to present to your audience. Check out our list of the <a href="https://fortune.com/recommends/web-hosting/best-web-hosting-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/web-hosting/best-web-hosting-services/">best web hosting providers</a>.</li> </ul> </li> </ul> </li> </ul> </div></div></div><div class="sc-30bdb254-0 kxagCu evergreen" data-cy="subscriptionPlea">Follow Fortune Recommends on <a href="https://www.linkedin.com/showcase/fortunerecommends/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.linkedin.com/showcase/fortunerecommends/" rel="noopener">LinkedIn,</a> <a href="https://twitter.com/fortunerecs" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://twitter.com/fortunerecs" rel="noopener">X</a>, and <a href="https://www.tiktok.com/@fortunerecs" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.tiktok.com/@fortunerecs" rel="noopener">TikTok</a>.</div></div></div></div><div class="sc-82385409-3 dKaNXQ bottom-section"><div data-cy="authors-bio-cards" class="sc-82385409-6 kSOnKx"><h4 class="sc-3358ecfd-0 fwBYux">About the contributors</h4><div class="sc-3be47025-11 fcFEKV author-bio"><div class="sc-3be47025-7 fVPgCt"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="sc-3be47025-0 hgyqdh" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' %3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Corey McCraw</span></a><span class="sc-3be47025-2 eSlZzo">Small Business Expert</span></div></div><span class="sc-3be47025-5 fQLsjx"><p><span style="font-weight:400">Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.</span></p></span><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/corey-mccraw-66254731/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.51562 0H20.4844C22.4227 0 24 1.57727 24 3.51562V20.4844C24 22.4227 22.4227 24 20.4844 24H3.51562C1.57727 24 0 22.4227 0 20.4844V3.51562C0 1.57727 1.57727 0 3.51562 0ZM5.67188 19.0312H8.48438V9.1875H5.67188V19.0312ZM8.48438 7.78125H5.67188V4.96875H8.48438V7.78125ZM15.5156 19.0312H18.3281V12.9229C18.3281 10.9006 16.7199 9.18951 14.8125 9.1875C14.1595 9.1875 13.7281 9.34814 13.2557 9.52402C13.0815 9.5889 12.9017 9.65586 12.7031 9.71759V9.1875H9.89062V19.0312H12.7031V13.4062C12.7031 12.631 13.3341 12 14.1094 12C14.8846 12 15.5156 12.631 15.5156 13.4062V19.0312Z"></path></svg></a></li></ul><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 dukcnE sc-3be47025-6 iBZmKE styled-custom-link ">SEE FULL BIO</a></div></div><div class="sc-3be47025-11 fcFEKV author-bio"><div class="sc-3be47025-7 fVPgCt"><a href="https://fortune.com/author/ehabzahriyeh/" target="_self" class="sc-93594058-0 fowfrQ "><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="sc-3be47025-0 hgyqdh" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' %3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/ehabzahriyeh/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Ehab Zahriyeh</span></a><span class="sc-3be47025-2 eSlZzo">Senior Editor, Personal Finance</span></div></div><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/ehabz/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path 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src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Cheapest-VoIP-services-e1714587671574.jpg?w=1440&q=75"/></a><div class="card-wrapper "><h3 class="sc-3358ecfd-0 iULPke card-title" data-cy="article-card-title"><a href="https://fortune.com/recommends/voip/cheap-voip-services/?itm_source=parsely-api" target="_self" class="sc-93594058-0 fowfrQ title-link styled-custom-link ">Cheapest VoIP services of May 2024</a></h3><div class="sc-cc7d6b4a-0 lNYKf card-authors" data-cy="article-card-by-line"><span class="sc-cc7d6b4a-2 gYLbUA by-text">BY</span><span class="sc-cc7d6b4a-3 jdpmmF list-item-wrapper"><a href="https://fortune.com/author/ehabzahriyeh" target="_self" class="sc-93594058-0 caCSpL styled-custom-link " data-cy="by-line-author" rel="author" aria-label="Go to Ehab Zahriyeh author's page">Ehab Zahriyeh</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div><div data-cy="article-card-wrapper" class="sc-c9c5992f-2 sc-c9c5992f-4 dOBzQA hCIDYx"><a href="https://fortune.com/recommends/voip/best-call-center-software/?itm_source=parsely-api" target="_self" class="sc-93594058-0 sNmfm card-image styled-custom-link " data-cy="article-image-link"><img alt="Best call center software of 2024" data-cy="article-card-image" loading="lazy" width="300" height="300" decoding="async" data-nimg="1" class="image-link" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 300'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur 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data-cy="by-line-author" rel="author" aria-label="Go to Toni Matthews-El author's page">Toni Matthews-El</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div><div data-cy="article-card-wrapper" class="sc-c9c5992f-2 sc-c9c5992f-4 dOBzQA hCIDYx"><a href="https://fortune.com/recommends/voip/best-voip-service/?itm_source=parsely-api" target="_self" class="sc-93594058-0 sNmfm card-image styled-custom-link " data-cy="article-image-link"><img alt="Fortune Recommends: 10 best VoIP providers for small businesses" data-cy="article-card-image" loading="lazy" width="300" height="300" decoding="async" data-nimg="1" class="image-link" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 300'%3E%3Cfilter id='b' 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VoIP providers for small businesses</a></h3><div class="sc-cc7d6b4a-0 lNYKf card-authors" data-cy="article-card-by-line"><span class="sc-cc7d6b4a-2 gYLbUA by-text">BY</span><span class="sc-cc7d6b4a-3 jdpmmF list-item-wrapper"><a href="https://fortune.com/author/corey-mccraw" target="_self" class="sc-93594058-0 caCSpL styled-custom-link " data-cy="by-line-author" rel="author" aria-label="Go to Corey McCraw author's page">Corey McCraw</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div></div></div></div></div></div></main><footer class="sc-f19f6d8d-0 bJEJKK"><nav class="sc-f19f6d8d-1 cQpwpw"><div class="sc-f19f6d8d-3 hrTgdV rankings"><div class="sc-f19f6d8d-4 wEZoO">Rankings</div><div class="sc-f19f6d8d-2 hUAbPg"><ul class="sc-4ebe8201-0 jDgEWe"><li class="sc-4ebe8201-1 ljzhCf"><a href="https://fortune.com/ranking/best-companies/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="footer link to 100 Best Companies">100 Best 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Inclusion","url":"https://fortune.com/workplace/diversity-inclusion"},{"__typename":"MenuItem","label":"Terms and Conditions","url":"/terms-of-use/"},{"__typename":"MenuItem","label":"Site Map","url":"/sitemap/"}],"name":"Footer About 1"}],"socialList":[{"type":"facebook","url":"https://www.facebook.com/FortuneMagazine/"},{"type":"twitter","url":"https://twitter.com/FortuneMagazine/"},{"type":"linkedin","url":"https://www.linkedin.com/company/fortune-magazine/"},{"type":"instagram","url":"https://www.instagram.com/fortunemag/"},{"type":"pinterest","url":"https://www.pinterest.com/fortunemagazine/"}]},"article":{"adTags":[{"adtagname":"cat_VOIP","description":null,"slug":"cat-voip"},{"adtagname":"High Intent","description":null,"slug":"high-intent"},{"adtagname":"ptype_Review","description":null,"slug":"ptype-review"}],"audienceDek":"Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease.","authorNames":["Corey McCraw"],"authors":[{"email":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=150","name":"Corey McCraw","sameAs":"","type":"Person","uri":"/author/corey-mccraw/","url":"https://fortune.com/author/corey-mccraw/","role":"Small Business Expert","funFactHeader":"","funFactValue":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/corey-mccraw-66254731/","twitterUrl":"","__typename":"AuthorSocialUrlsFields"},"shortIntro":"\u003cp\u003e\u003cspan style=\"font-weight: 400\"\u003eCorey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.\u003c/span\u003e\u003c/p\u003e\n","__typename":"Co-authors"}],"breadcrumbs":{"items":[{"label":"BUSINESS SOLUTIONS","link":"https://fortune.com/recommends/business/"},{"label":"VOIP","link":"/recommends/voip/"},{"label":"GOOGLE VOICE REVIEW: A VOIP SYSTEM FOR SMALL BUSINESS","link":""}]},"bypassPaywall":{"postBypassLinkEnabled":"","postBypassLinkUnique":""},"canonicalUrl":null,"channel":"VOIP","content":"\u003cp\u003eGoogle Voice is a cloud-based telephony provider that is one of the few offering a free \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service\"\u003eVoIP service\u003c/a\u003e for individuals. Their business plan is also one of the cheapest on the market as it starts at only $10 per user, per month, at the first paid tier. Even with the free calling solution, users are allotted a single virtual number, which is useful for businesses looking to separate their business from their personal lives. As a result, this is one of the better solopreneur \u003ca href=\"https://fortune.com/recommends/voip/what-is-voip/\"\u003evoice-over-internet-protocol (VoIP)\u003c/a\u003e providers―it’s easy to get started with the free service and upgrade quickly to the more business-friendly plans.\u003c/p\u003e\u003cdiv class=\"paywall-selector\"\u003e\u003c/div\u003e\u003cdiv class=\"paywall\"\u003e\n\n\n\n\u003cp\u003eWith these tiers, there are multiple call handling features, calling within the United States and Canada, and unlimited U.S. text messaging. Google Voice is also part of the overarching Google Workspace ecosystem. This provides a more streamlined system for businesses looking for easy interoperability within their communication stacks. Let’s look at the provider and what it offers to small- and medium-sized businesses (SMBs). \u003c/p\u003e\n\n\n\u003cdiv class=\"product-card-inline-wrapper\"\u003e\r\n\u003cdiv class=\"card-area-1\"\u003e\r\n\u003ch3 id=\"overview\" class=\"card-title\"\u003eGoogle Voice\u003c/h3\u003e\r\n\u003csection class=\"card-description\"\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003ePrice:\u003c/td\u003e\r\n\u003ctd\u003eStarting at $10.00 per user, per month\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eFeatures:\u003c/td\u003e\r\n\u003ctd\u003eUnlimited calls between Google numbers, unlimited text messaging in U.S\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups\" data-tooltip=\"Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eCompatible hardware:\u003c/td\u003e\r\n\u003ctd\u003ePoly ATA 400 and 402; Poly Edge B10\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450\" data-tooltip=\"Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eNoteworthy integrations:\u003c/td\u003e\r\n\u003ctd\u003eGoogle Meet, Google Calendar, and other Google Workspace applications\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-image card-area-2\"\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\"\u003e\u003cimg decoding=\"async\" class=\"alignnone wp-image-3781284 size-medium\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png\" /\u003e\u003c/a\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-area-3\"\u003e\r\n\r\n\u003ca class=\"button-desktop\" href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Top10\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"card-area-4\"\u003e\u003csection class=\"card-accordion three-pannels\" role=\"tablist\"\u003e\u003c!-- pannel 1 --\u003e\r\n\u003cinput id=\"control0-[ID]\" role=\"tab\" checked=\"checked\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content0-[ID]\" /\u003e\r\n\u003clabel tabindex=\"0\" role=\"button\" for=\"control0-[ID]\"\u003e\r\nPros and Cons\u003c/label\u003e\r\n\u003cdiv id=\"content0-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label0-[ID]\"\u003e\u003cstyle\u003eN/A\u003c/style\u003e\r\n\u003cdiv class=\"pros_cons\"\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003ePros\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eEasily scalable\u003c/li\u003e\r\n \t\u003cli\u003eManageable price for small business\u003c/li\u003e\r\n \t\u003cli\u003eUser-friendly\u003c/li\u003e\r\n \t\u003cli\u003eFree local number included with subscription\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003eCons\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eLimited features for call management\u003c/li\u003e\r\n \t\u003cli\u003eLacks collaboration options\u003c/li\u003e\r\n \t\u003cli\u003eNot many integrations offered\u003c/li\u003e\r\n \t\u003cli\u003eOnly offers a 99.9% service-level agreement (SLA)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c!-- pannel 2 --\u003e\r\n\u003cinput id=\"control1-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content1-[ID]\" /\u003e\r\n\u003clabel id=\"label1-[ID]\" tabindex=\"0\" role=\"button\" for=\"control1-[ID]\"\u003e\r\nWho is Google Voice good for?\u003c/label\u003e\r\n\u003cdiv id=\"content1-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label1-[ID]\"\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eGoogle Voice is almost explicitly designed for solopreneurs and very small businesses. The Starter plan accommodates up to 10 users. With this plan, smaller businesses have integration with Google Workspace apps, smartphone and web apps for communication, and voicemail transcription. These features are very useful for companies without a large number of employees or dedicated information technology (IT) organizations as the platform is user-friendly and easy to set up without programming or hardware setup expertise.\u003c/span\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eGoogle Voice also stands out because it’s easily compatible with VoIP devices from manufacturers, such as Polycom. This is useful for home offices looking to dial using a traditional phone setup. Every tier of the service offers a free phone number that’s usable on hardware and software applications. This is useful for busy solopreneurs who need to take their calls with them on the road. \u003c/span\u003e\r\n\r\n\u003c/div\u003e\r\n\u003c!-- pannel 3 --\u003e\r\n\u003cinput id=\"control2-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content2-[ID]\" /\u003e\r\n\u003clabel id=\"label2-[ID]\" tabindex=\"0\" role=\"button\" for=\"control2-[ID]\"\u003e\r\nWho shouldn’t use Google Voice?\u003c/label\u003e\r\n\u003cdiv id=\"content2-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label2-[ID]\"\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eSmall businesses that are growing should understand that Google can be relatively bare-bones when it comes to some VoIP features. For example, while there is a multilevel auto attendant for their second and third tiers of service, there is no interactive voice response (IVR) option. This means that your customers will have to use their dial pad for menu prompts, and there will be no self-service menu options. \u003c/span\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eOverall, more professional features for call handling are either missing or underutilized with Google Voice. Still, inexpensive pricing and simple calling features make it very attractive to newer and smaller businesses. For those looking to make international inroads, global calling prices are cheaper than landline but more expensive than other VoIP providers and each call requires prepurchased calling credits. \u003c/span\u003e\r\n\r\n\u003c/div\u003e\r\n\u003ca class=\"button-mobile\" href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Top10\u003c/p\u003e\r\n\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"plans\"\u003e\u003cstrong\u003eGoogle Voice service plan overview\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice has a three-plan structure for businesses that accommodates small to large companies. These plans include the Starter, Standard, and Premier, which all allow for unlimited calling in the U.S. and Canada and some international calling. Here’s a breakdown of each tier:\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table optimized-table-widget\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003ePlans\u003c/th\u003e\u003cth\u003eFree trial or plan available?\u003c/th\u003e\u003cth\u003eFeatures\u003c/th\u003e\u003cth\u003ePricing\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarter\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUp to 10 users\u003cbr\u003eVoicemail transcription\u003cbr\u003e24/7 support\u003c/td\u003e\u003ctd\u003e$10.00 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eStandard\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUnlimited users\u003cbr\u003eMultilevel auto-attendant\u003cbr\u003eRing groups\u003c/td\u003e\u003ctd\u003e$20 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003ePremier\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUnlimited international locations\u003cbr\u003eAdvanced reporting\u003cbr\u003eAutomatic call recording\u003c/td\u003e\u003ctd\u003e$30 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e\u003cstrong\u003eBest Google Voice VoIP plan for small businesses: Standard\u003c/strong\u003e\u003c/h3\u003e\n\n\n\n\u003cp\u003eWhile Google Voice has its free service and the Basic tier of their business VoIP system, for our money, the Standard plan is the best fit for small businesses. This plan outperforms these other plans because it provides local numbers in any domestic location and has an unlimited number of users while the Starter plan limits the user count to 10. Features like a \u003ca href=\"https://fortune.com/recommends/voip/virtual-phone-number/\"\u003evirtual phone number\u003c/a\u003e and ring groups, which allow your calls to be forwarded to whole groups of agents, are also available at this tier. This is also the first tier that supports IP phones.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThe tier has an important call handling feature: a multi-level auto attendant. This provides your business with a menu system to manage inbound calls. For example, when a customer calls in, they will be presented with a message saying something like, “Hello, thank you for calling [business name]. For sales, press 1, for support press 2. To speak with an operator, press 0.”\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThis helps your customers reach their desired department without being routed incorrectly, and while it doesn’t have voice prompts or self-service, the feature is critical for a small business looking to provide positive customer experiences.\u003c/p\u003e\n\n\n\n\u003cp\u003eThis plan is fairly affordable; the Standard plan only costs $20 a month, per user. Standard is available in 14 countries and has a session initiation protocol (SIP) link to connect phone numbers from external carriers to Google Voice accounts.\u003c/p\u003e\n\n\n\u003cp\u003e\u003cstyle\u003eN/A\u003c/style\u003e\n\u003c/p\u003e\n\u003cdiv class=\"pros_cons\"\u003e\n\u003cdiv\u003e\n\u003ch3\u003ePros\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited domestic locations\u003c/li\u003e\n\u003cli\u003eIncludes multi-level auto-attendant\u003c/li\u003e\n\u003cli\u003e24/7 customer support\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003eCons\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAutomatic call recording requires a higher tier\u003c/li\u003e\n\u003cli\u003eAdvanced reporting not available with Standard plan\u003c/li\u003e\n\u003cli\u003eInternational locations unavailable\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"services\"\u003e\u003cstrong\u003eOther services Google offers\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eAs you might expect, Google Voice isn’t the only service offered by Google. Google Workspace has multiple solutions for businesses looking to communicate with coworkers and customers. Here are a few important ones:\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Meet:\u003c/strong\u003e This video meeting software integrates into the Google Workspace ecosystem for a more unified communications style of functionality.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Calendar:\u003c/strong\u003e This app helps coordinate meetings and appointments. It has several calendar views and provides notifications when events are scheduled.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Drive:\u003c/strong\u003e Designed for file storage and sharing, Google Drive has storage options for up to two terabytes of files. Their most premium plan also incorporates their Gemini Advanced AI system.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Chat:\u003c/strong\u003e As a means to coordinate with customers and colleagues, Google Chat is a system that provides chat as well as link and file sharing.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"platform\"\u003e\u003cstrong\u003eThe Google Voice platform and customer support\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice offers a clean and simple design that is very user-friendly. Navigation of the app, via desktop or mobile, does not require any training, and the setup process only takes a few minutes.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen there is a need for support, Google provides 24/7 access via their community and help center, and it’s relatively easy to get help on the platform through this resource. For more problematic issues, the service offers phone support, but this is only available between the hours of 8 a.m. and 8 p.m. Eastern time.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"security\"\u003e\u003cstrong\u003eIs Google Voice secure?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice uses transport layer security (TLS) version 1.2 to ensure that calls and texts are protected as they are being sent from endpoint to endpoint. It also protects this data as it’s at rest and not being actively sent. Texts on the platform are end-to-end encrypted, but it’s important to understand that calls are not. For those working with patient-protected health information (PHI), Google Voice isn’t Health Insurance Portability and Accountability Act (HIPAA)-compliant.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"user-reviews\"\u003e\u003cstrong\u003eGoogle Voice user reviews\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice is liked amongst users who need a phone system to make or receive calls for their business. If you want to keep your personal and business phone calls separate, you can do so easily with a Google Voice number. In addition, many agree that the platform is easy to use and integrates well with other Google products.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eMeanwhile, many Google Voice reviews noted that the service lacks several phone features that are offered by alternative providers. With that being said, Google Workspace does allow messaging and other collaboration options, but Google Voice itself does not. Overall, collaboration and integration options with external third-party solutions are limited. Even with these limitations, Software Advice gives Google Voice a star rating of 4.5 out of 5.\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eI love having a Google Voice number to give out to customers as a small business owner who works from home. I don’t particularly like being available at all hours, so having this barrier between the customer and me, without giving out my personal cell phone number, legitimizes my business while protecting my privacy (and peace).\u003cbr\u003e\u003cbr\u003e\u003cem\u003e\u003ca href=\"https://fortune.com/author/katherine-haan/\"\u003eKatherine Haan\u003c/a\u003e, Fortune Recommends contributor\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"alternatives\"\u003e\u003cstrong\u003eCompare Google Voice alternatives\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cfigure class=\"wp-block-table comparison-table-widget selected-1\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888380\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png\" alt=\"The Google Voice logo.\"\u003e\u003cbr\u003eGoogle Voice\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888390\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png\" alt=\"The Grasshopper logo.\"\u003e\u003cbr\u003eGrasshopper\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888396\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png\" alt=\"The Zoom logo.\"\u003e\u003cbr\u003eZoom Phone\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e$10.00\u003c/td\u003e\u003ctd\u003e$18.00\u003c/td\u003e\u003ctd\u003e$10.00\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eExtra charge for calling, unlimited messaging\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Top10\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=S5b0bqDygLWAW0onqc3I\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Top10\u003c/td\u003e\u003ctd\u003e\u003ca href=\"http://businesscom.go2cloud.org/aff_c?offer_id=690\u0026amp;aff_id=1119\u0026amp;source=fortune\u0026amp;aff_sub=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Zoom Phone\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eLearn more:\u003c/strong\u003e Compare \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP services\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eSee more Google Voice alternatives:\u003cbr\u003e\u003cbr\u003eIn this \u003ca href=\"https://fortune.com/recommends/voip/vonage-review/\"\u003eVonage review\u003c/a\u003e, we weigh service features and user experience to determine if this business phone solution is good value for the money.\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ringcentral-review/\"\u003eRingCentral\u003c/a\u003e is an all-in-one VoIP solution that bolsters the communications stacks of multiple types of small businesses.\u003cbr\u003eZoom is more than a platform for video calls. In our \u003ca href=\"https://fortune.com/recommends/voip/zoom-phone-review/\"\u003eZoom Phone Review\u003c/a\u003e, we explore this VoIP offering and the best features for small businesses.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/nextiva-review/\"\u003eNextiva\u003c/a\u003e may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ooma-office-review/\"\u003eOoma Office\u003c/a\u003e provides a comprehensive VoIP feature set that can grow with your business.\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003e\u003cstrong\u003eIs Google Voice right for you?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice provides a stable calling solution for businesses starting out with small teams. While it has a somewhat limited 99.9% uptime guarantee, its inexpensive price point and integration into the larger Workspace world make it an attractive option for VoIP. Google Voice doesn’t offer a trial for its business service, but it’s addable to any Workspace account without risk.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"faqs\"\u003e\u003cstrong\u003eFrequently asked questions\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eWhat are the requirements for using Google Voice?\u003c/summary\u003e\n\u003cp\u003eGoogle Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app.\u0026nbsp;\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs there a free version of Google Voice?\u003c/summary\u003e\n\u003cp\u003eThere is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eHow can I get a Google Voice number?\u003c/summary\u003e\n\u003cp\u003eYou can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\r\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\r\n\r\n\r\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003eRead more small business guides\u003c/h3\u003e\r\n\r\n\r\n\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eNot sure which provider fits the bill? We’ve rounded up the overall \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003ebest VoIP services \u003c/a\u003efor small businesses.\u003c/li\u003e\r\n \t\u003cli\u003eLooking for a less expensive option? There are plenty of \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP\u003c/a\u003e platforms that offer decent bang for your buck.\u003c/li\u003e\r\n \t\u003cli\u003eIf you’re expecting a large number of inbound or outbound calls, \u003ca href=\"https://fortune.com/recommends/voip/best-call-center-software/\"\u003ecall center software \u003c/a\u003e may be the better fit for your needs.\u003c/li\u003e\r\n \t\u003cli\u003eA VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003ebest cheap CRM services \u003c/a\u003ethat make communication a breeze.\u003c/li\u003e\r\n \t\u003cli\u003eMake sure your business website can handle all the information you need to present to your audience. Check out our list of the \u003ca href=\"https://fortune.com/recommends/web-hosting/best-web-hosting-services/\"\u003ebest web hosting providers\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","databaseId":3888303,"dateGmt":"2024-05-24T13:00:00","dek":"","description":"Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease.","faq":[{"answer":"Google Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app. ","question":"What are the requirements for using Google Voice?","__typename":"FaqField"},{"answer":"There is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use.","question":"Is there a free version of Google Voice?","__typename":"FaqField"},{"answer":"You can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans.","question":"How can I get a Google Voice number?","__typename":"FaqField"}],"featuredMediaType":"image","floatingNavContent":"\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#overview\"\u003eGoogle Voice overview\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#plans\"\u003ePlans \u0026amp; pricing\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#services\"\u003eMore Google Voice services\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#platform\"\u003ePlatform \u0026amp; support\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#security\"\u003eSecurity\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#user-reviews\"\u003eUser reviews\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#alternatives\"\u003eGoogle Voice alternatives\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#faqs\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","floatingNavTitle":"On this page","footnotes":null,"id":"cG9zdDozODg4MzAz","image":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png?resize=1200,600","imageCaption":"Google Voice has strong dialing features for solopreneurs and small businesses.","imageCredit":"Illustration by Fortune; original logo from Google Voice","keywords":"","link":"https://fortune.com/recommends/voip/google-voice-review/","metaTitle":"Google Voice review: A VoIP system for small business","modifiedGmt":"2024-11-15T11:27:59","pageType":"evergreen","platformCD":"recommends","postId":3888303,"postSettings":{"postSettingsDek":null,"enableSubscriptionPlea":true,"subscriptionPleaDesign":"with-bottom-border","subscriptionPleaPosition":null,"subscriptionPleaTextLined":"Follow Fortune Recommends on \u003ca href=\"https://www.linkedin.com/showcase/fortunerecommends/\" target=\"_blank\" rel=\"noopener\"\u003eLinkedIn,\u003c/a\u003e \u003ca href=\"https://twitter.com/fortunerecs\" target=\"_blank\" rel=\"noopener\"\u003eX\u003c/a\u003e, and \u003ca href=\"https://www.tiktok.com/@fortunerecs\"\u003eTikTok\u003c/a\u003e.","bylineCommentary":null,"mediaItem":{"altText":"The Google Voice logo on a purple graphic frame.","caption":"","mediaItemUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png"},"__typename":"Settings"},"premiumCategory":{"name":"F-Search","premiumCategoryId":447850669,"link":"https://fortune.com/?taxonomy=premium_categories\u0026term=f-search-free","__typename":"BrandedArticlePremiumCategoryFieldsFields"},"primaryPostTag":{"name":"Review","primaryTagId":309,"link":"https://fortune.com/tag/review/","uri":"/tag/review/","__typename":"BrandedArticlePrimaryPostTagIdFieldsFields"},"primarySection":{"name":"VOIP","primarySectionId":447864432,"link":"https://fortune.com/recommends/voip/","uri":"/recommends/voip/","__typename":"BrandedArticlePrimarySectionIdFieldsFields"},"primaryTopic":{"name":"","primaryTopicId":-1},"relatedVideoId":"","relatedVideoType":"no_video","reviewedBy":{"funFactHeader":"","funFactValue":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=150","name":"Ehab Zahriyeh","role":"Senior Editor, Personal Finance","shortIntro":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/ehabz/","twitterUrl":"","__typename":"ReviewerSocialUrlsFields"},"uri":"/author/ehabzahriyeh/"},"sectionNames":["Business Solutions","VOIP"],"sections":[{"name":"Business Solutions","sectionId":447864431,"slug":"business","__typename":"BrandedArticleClassificationSectionFieldsFields"},{"name":"VOIP","sectionId":447864432,"slug":"voip","__typename":"BrandedArticleClassificationSectionFieldsFields"}],"series":[],"showModifiedTimestamp":1,"socialDescription":"Do you need a phone system without all the bells and whistles of large providers? Click to learn more about Google Voice and see if it fits your needs.","socialTitle":"Google Voice: A critical part of Google Workspace for small businesses","stickyCta":null,"tagNames":["Best Small and Medium Companies","business technology","no copyright","Review","Reviews","Telecommunications"],"tags":[{"name":"Best Small and Medium Companies","tagId":447814960,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"business technology","tagId":258845,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"no copyright","tagId":447849520,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Review","tagId":309,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Reviews","tagId":447865370,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Telecommunications","tagId":30684,"__typename":"BrandedArticleClassificationTagFieldsFields"}],"templateType":"landing_page","thumbnailUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png","title":"Google Voice review December 2024: Features, call quality, integrations and more","topicNames":[],"topics":[],"url":"https://fortune.com/recommends/voip/google-voice-review/","videoId":null,"widgetCss":null},"articleData":{"adTags":[{"adtagname":"cat_VOIP","description":null,"slug":"cat-voip"},{"adtagname":"High Intent","description":null,"slug":"high-intent"},{"adtagname":"ptype_Review","description":null,"slug":"ptype-review"}],"audienceDek":"Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease.","authorNames":["Corey McCraw"],"authors":[{"email":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=150","name":"Corey McCraw","sameAs":"","type":"Person","uri":"/author/corey-mccraw/","url":"https://fortune.com/author/corey-mccraw/","role":"Small Business Expert","funFactHeader":"","funFactValue":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/corey-mccraw-66254731/","twitterUrl":"","__typename":"AuthorSocialUrlsFields"},"shortIntro":"\u003cp\u003e\u003cspan style=\"font-weight: 400\"\u003eCorey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.\u003c/span\u003e\u003c/p\u003e\n","__typename":"Co-authors"}],"breadcrumbs":{"items":[{"label":"BUSINESS SOLUTIONS","link":"https://fortune.com/recommends/business/"},{"label":"VOIP","link":"/recommends/voip/"},{"label":"GOOGLE VOICE REVIEW: A VOIP SYSTEM FOR SMALL BUSINESS","link":""}]},"bypassPaywall":{"postBypassLinkEnabled":"","postBypassLinkUnique":""},"canonicalUrl":null,"channel":"VOIP","content":"\u003cp\u003eGoogle Voice is a cloud-based telephony provider that is one of the few offering a free \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service\"\u003eVoIP service\u003c/a\u003e for individuals. Their business plan is also one of the cheapest on the market as it starts at only $10 per user, per month, at the first paid tier. Even with the free calling solution, users are allotted a single virtual number, which is useful for businesses looking to separate their business from their personal lives. As a result, this is one of the better solopreneur \u003ca href=\"https://fortune.com/recommends/voip/what-is-voip/\"\u003evoice-over-internet-protocol (VoIP)\u003c/a\u003e providers―it’s easy to get started with the free service and upgrade quickly to the more business-friendly plans.\u003c/p\u003e\u003cdiv class=\"paywall-selector\"\u003e\u003c/div\u003e\u003cdiv class=\"paywall\"\u003e\n\n\n\n\u003cp\u003eWith these tiers, there are multiple call handling features, calling within the United States and Canada, and unlimited U.S. text messaging. Google Voice is also part of the overarching Google Workspace ecosystem. This provides a more streamlined system for businesses looking for easy interoperability within their communication stacks. Let’s look at the provider and what it offers to small- and medium-sized businesses (SMBs). \u003c/p\u003e\n\n\n\u003cdiv class=\"product-card-inline-wrapper\"\u003e\r\n\u003cdiv class=\"card-area-1\"\u003e\r\n\u003ch3 id=\"overview\" class=\"card-title\"\u003eGoogle Voice\u003c/h3\u003e\r\n\u003csection class=\"card-description\"\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003ePrice:\u003c/td\u003e\r\n\u003ctd\u003eStarting at $10.00 per user, per month\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eFeatures:\u003c/td\u003e\r\n\u003ctd\u003eUnlimited calls between Google numbers, unlimited text messaging in U.S\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups\" data-tooltip=\"Unlimited calls between Google numbers, unlimited text messaging in U.S., voice transcription, call forwarding, multilevel auto-attendant, and ring groups\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eCompatible hardware:\u003c/td\u003e\r\n\u003ctd\u003ePoly ATA 400 and 402; Poly Edge B10\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450\" data-tooltip=\"Poly ATA 400 and 402; Poly Edge B10, B20, and B30; Poly Obi300 and 302; Poly VVX OBi Edition 150, 250, 350, and 450\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eNoteworthy integrations:\u003c/td\u003e\r\n\u003ctd\u003eGoogle Meet, Google Calendar, and other Google Workspace applications\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-image card-area-2\"\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\"\u003e\u003cimg decoding=\"async\" class=\"alignnone wp-image-3781284 size-medium\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google_Voice_Logo.png\" /\u003e\u003c/a\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-area-3\"\u003e\r\n\r\n\u003ca class=\"button-desktop\" href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Top10\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"card-area-4\"\u003e\u003csection class=\"card-accordion three-pannels\" role=\"tablist\"\u003e\u003c!-- pannel 1 --\u003e\r\n\u003cinput id=\"control0-[ID]\" role=\"tab\" checked=\"checked\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content0-[ID]\" /\u003e\r\n\u003clabel tabindex=\"0\" role=\"button\" for=\"control0-[ID]\"\u003e\r\nPros and Cons\u003c/label\u003e\r\n\u003cdiv id=\"content0-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label0-[ID]\"\u003e\u003cstyle\u003eN/A\u003c/style\u003e\r\n\u003cdiv class=\"pros_cons\"\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003ePros\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eEasily scalable\u003c/li\u003e\r\n \t\u003cli\u003eManageable price for small business\u003c/li\u003e\r\n \t\u003cli\u003eUser-friendly\u003c/li\u003e\r\n \t\u003cli\u003eFree local number included with subscription\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003eCons\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eLimited features for call management\u003c/li\u003e\r\n \t\u003cli\u003eLacks collaboration options\u003c/li\u003e\r\n \t\u003cli\u003eNot many integrations offered\u003c/li\u003e\r\n \t\u003cli\u003eOnly offers a 99.9% service-level agreement (SLA)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c!-- pannel 2 --\u003e\r\n\u003cinput id=\"control1-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content1-[ID]\" /\u003e\r\n\u003clabel id=\"label1-[ID]\" tabindex=\"0\" role=\"button\" for=\"control1-[ID]\"\u003e\r\nWho is Google Voice good for?\u003c/label\u003e\r\n\u003cdiv id=\"content1-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label1-[ID]\"\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eGoogle Voice is almost explicitly designed for solopreneurs and very small businesses. The Starter plan accommodates up to 10 users. With this plan, smaller businesses have integration with Google Workspace apps, smartphone and web apps for communication, and voicemail transcription. These features are very useful for companies without a large number of employees or dedicated information technology (IT) organizations as the platform is user-friendly and easy to set up without programming or hardware setup expertise.\u003c/span\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eGoogle Voice also stands out because it’s easily compatible with VoIP devices from manufacturers, such as Polycom. This is useful for home offices looking to dial using a traditional phone setup. Every tier of the service offers a free phone number that’s usable on hardware and software applications. This is useful for busy solopreneurs who need to take their calls with them on the road. \u003c/span\u003e\r\n\r\n\u003c/div\u003e\r\n\u003c!-- pannel 3 --\u003e\r\n\u003cinput id=\"control2-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content2-[ID]\" /\u003e\r\n\u003clabel id=\"label2-[ID]\" tabindex=\"0\" role=\"button\" for=\"control2-[ID]\"\u003e\r\nWho shouldn’t use Google Voice?\u003c/label\u003e\r\n\u003cdiv id=\"content2-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label2-[ID]\"\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eSmall businesses that are growing should understand that Google can be relatively bare-bones when it comes to some VoIP features. For example, while there is a multilevel auto attendant for their second and third tiers of service, there is no interactive voice response (IVR) option. This means that your customers will have to use their dial pad for menu prompts, and there will be no self-service menu options. \u003c/span\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eOverall, more professional features for call handling are either missing or underutilized with Google Voice. Still, inexpensive pricing and simple calling features make it very attractive to newer and smaller businesses. For those looking to make international inroads, global calling prices are cheaper than landline but more expensive than other VoIP providers and each call requires prepurchased calling credits. \u003c/span\u003e\r\n\r\n\u003c/div\u003e\r\n\u003ca class=\"button-mobile\" href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Top10\u003c/p\u003e\r\n\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"plans\"\u003e\u003cstrong\u003eGoogle Voice service plan overview\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice has a three-plan structure for businesses that accommodates small to large companies. These plans include the Starter, Standard, and Premier, which all allow for unlimited calling in the U.S. and Canada and some international calling. Here’s a breakdown of each tier:\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table optimized-table-widget\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003ePlans\u003c/th\u003e\u003cth\u003eFree trial or plan available?\u003c/th\u003e\u003cth\u003eFeatures\u003c/th\u003e\u003cth\u003ePricing\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarter\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUp to 10 users\u003cbr\u003eVoicemail transcription\u003cbr\u003e24/7 support\u003c/td\u003e\u003ctd\u003e$10.00 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eStandard\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUnlimited users\u003cbr\u003eMultilevel auto-attendant\u003cbr\u003eRing groups\u003c/td\u003e\u003ctd\u003e$20 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003ePremier\u003c/td\u003e\u003ctd\u003eNo\u003c/td\u003e\u003ctd\u003eUnlimited international locations\u003cbr\u003eAdvanced reporting\u003cbr\u003eAutomatic call recording\u003c/td\u003e\u003ctd\u003e$30 per user, per month\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e\u003cstrong\u003eBest Google Voice VoIP plan for small businesses: Standard\u003c/strong\u003e\u003c/h3\u003e\n\n\n\n\u003cp\u003eWhile Google Voice has its free service and the Basic tier of their business VoIP system, for our money, the Standard plan is the best fit for small businesses. This plan outperforms these other plans because it provides local numbers in any domestic location and has an unlimited number of users while the Starter plan limits the user count to 10. Features like a \u003ca href=\"https://fortune.com/recommends/voip/virtual-phone-number/\"\u003evirtual phone number\u003c/a\u003e and ring groups, which allow your calls to be forwarded to whole groups of agents, are also available at this tier. This is also the first tier that supports IP phones.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThe tier has an important call handling feature: a multi-level auto attendant. This provides your business with a menu system to manage inbound calls. For example, when a customer calls in, they will be presented with a message saying something like, “Hello, thank you for calling [business name]. For sales, press 1, for support press 2. To speak with an operator, press 0.”\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eThis helps your customers reach their desired department without being routed incorrectly, and while it doesn’t have voice prompts or self-service, the feature is critical for a small business looking to provide positive customer experiences.\u003c/p\u003e\n\n\n\n\u003cp\u003eThis plan is fairly affordable; the Standard plan only costs $20 a month, per user. Standard is available in 14 countries and has a session initiation protocol (SIP) link to connect phone numbers from external carriers to Google Voice accounts.\u003c/p\u003e\n\n\n\u003cp\u003e\u003cstyle\u003eN/A\u003c/style\u003e\n\u003c/p\u003e\n\u003cdiv class=\"pros_cons\"\u003e\n\u003cdiv\u003e\n\u003ch3\u003ePros\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnlimited users\u003c/li\u003e\n\u003cli\u003eUnlimited domestic locations\u003c/li\u003e\n\u003cli\u003eIncludes multi-level auto-attendant\u003c/li\u003e\n\u003cli\u003e24/7 customer support\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003eCons\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAutomatic call recording requires a higher tier\u003c/li\u003e\n\u003cli\u003eAdvanced reporting not available with Standard plan\u003c/li\u003e\n\u003cli\u003eInternational locations unavailable\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"services\"\u003e\u003cstrong\u003eOther services Google offers\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eAs you might expect, Google Voice isn’t the only service offered by Google. Google Workspace has multiple solutions for businesses looking to communicate with coworkers and customers. Here are a few important ones:\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Meet:\u003c/strong\u003e This video meeting software integrates into the Google Workspace ecosystem for a more unified communications style of functionality.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Calendar:\u003c/strong\u003e This app helps coordinate meetings and appointments. It has several calendar views and provides notifications when events are scheduled.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Drive:\u003c/strong\u003e Designed for file storage and sharing, Google Drive has storage options for up to two terabytes of files. Their most premium plan also incorporates their Gemini Advanced AI system.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eGoogle Chat:\u003c/strong\u003e As a means to coordinate with customers and colleagues, Google Chat is a system that provides chat as well as link and file sharing.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"platform\"\u003e\u003cstrong\u003eThe Google Voice platform and customer support\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice offers a clean and simple design that is very user-friendly. Navigation of the app, via desktop or mobile, does not require any training, and the setup process only takes a few minutes.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen there is a need for support, Google provides 24/7 access via their community and help center, and it’s relatively easy to get help on the platform through this resource. For more problematic issues, the service offers phone support, but this is only available between the hours of 8 a.m. and 8 p.m. Eastern time.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"security\"\u003e\u003cstrong\u003eIs Google Voice secure?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice uses transport layer security (TLS) version 1.2 to ensure that calls and texts are protected as they are being sent from endpoint to endpoint. It also protects this data as it’s at rest and not being actively sent. Texts on the platform are end-to-end encrypted, but it’s important to understand that calls are not. For those working with patient-protected health information (PHI), Google Voice isn’t Health Insurance Portability and Accountability Act (HIPAA)-compliant.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"user-reviews\"\u003e\u003cstrong\u003eGoogle Voice user reviews\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice is liked amongst users who need a phone system to make or receive calls for their business. If you want to keep your personal and business phone calls separate, you can do so easily with a Google Voice number. In addition, many agree that the platform is easy to use and integrates well with other Google products.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eMeanwhile, many Google Voice reviews noted that the service lacks several phone features that are offered by alternative providers. With that being said, Google Workspace does allow messaging and other collaboration options, but Google Voice itself does not. Overall, collaboration and integration options with external third-party solutions are limited. Even with these limitations, Software Advice gives Google Voice a star rating of 4.5 out of 5.\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eI love having a Google Voice number to give out to customers as a small business owner who works from home. I don’t particularly like being available at all hours, so having this barrier between the customer and me, without giving out my personal cell phone number, legitimizes my business while protecting my privacy (and peace).\u003cbr\u003e\u003cbr\u003e\u003cem\u003e\u003ca href=\"https://fortune.com/author/katherine-haan/\"\u003eKatherine Haan\u003c/a\u003e, Fortune Recommends contributor\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"alternatives\"\u003e\u003cstrong\u003eCompare Google Voice alternatives\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cfigure class=\"wp-block-table comparison-table-widget selected-1\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888380\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Google-Voice-logo-for-table.png\" alt=\"The Google Voice logo.\"\u003e\u003cbr\u003eGoogle Voice\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888390\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png\" alt=\"The Grasshopper logo.\"\u003e\u003cbr\u003eGrasshopper\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888396\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Zoom-logo-for-tables.png\" alt=\"The Zoom logo.\"\u003e\u003cbr\u003eZoom Phone\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e$10.00\u003c/td\u003e\u003ctd\u003e$18.00\u003c/td\u003e\u003ctd\u003e$10.00\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eExtra charge for calling, unlimited messaging\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=ErOTeMi0fNw8gh0aokDT\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Top10\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=S5b0bqDygLWAW0onqc3I\u0026amp;pub_param_1=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Top10\u003c/td\u003e\u003ctd\u003e\u003ca href=\"http://businesscom.go2cloud.org/aff_c?offer_id=690\u0026amp;aff_id=1119\u0026amp;source=fortune\u0026amp;aff_sub=3888303\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Zoom Phone\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eLearn more:\u003c/strong\u003e Compare \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP services\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eSee more Google Voice alternatives:\u003cbr\u003e\u003cbr\u003eIn this \u003ca href=\"https://fortune.com/recommends/voip/vonage-review/\"\u003eVonage review\u003c/a\u003e, we weigh service features and user experience to determine if this business phone solution is good value for the money.\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ringcentral-review/\"\u003eRingCentral\u003c/a\u003e is an all-in-one VoIP solution that bolsters the communications stacks of multiple types of small businesses.\u003cbr\u003eZoom is more than a platform for video calls. In our \u003ca href=\"https://fortune.com/recommends/voip/zoom-phone-review/\"\u003eZoom Phone Review\u003c/a\u003e, we explore this VoIP offering and the best features for small businesses.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/nextiva-review/\"\u003eNextiva\u003c/a\u003e may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ooma-office-review/\"\u003eOoma Office\u003c/a\u003e provides a comprehensive VoIP feature set that can grow with your business.\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003e\u003cstrong\u003eIs Google Voice right for you?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eGoogle Voice provides a stable calling solution for businesses starting out with small teams. While it has a somewhat limited 99.9% uptime guarantee, its inexpensive price point and integration into the larger Workspace world make it an attractive option for VoIP. Google Voice doesn’t offer a trial for its business service, but it’s addable to any Workspace account without risk.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"faqs\"\u003e\u003cstrong\u003eFrequently asked questions\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eWhat are the requirements for using Google Voice?\u003c/summary\u003e\n\u003cp\u003eGoogle Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app.\u0026nbsp;\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs there a free version of Google Voice?\u003c/summary\u003e\n\u003cp\u003eThere is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eHow can I get a Google Voice number?\u003c/summary\u003e\n\u003cp\u003eYou can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\r\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\r\n\r\n\r\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003eRead more small business guides\u003c/h3\u003e\r\n\r\n\r\n\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eNot sure which provider fits the bill? We’ve rounded up the overall \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003ebest VoIP services \u003c/a\u003efor small businesses.\u003c/li\u003e\r\n \t\u003cli\u003eLooking for a less expensive option? There are plenty of \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP\u003c/a\u003e platforms that offer decent bang for your buck.\u003c/li\u003e\r\n \t\u003cli\u003eIf you’re expecting a large number of inbound or outbound calls, \u003ca href=\"https://fortune.com/recommends/voip/best-call-center-software/\"\u003ecall center software \u003c/a\u003e may be the better fit for your needs.\u003c/li\u003e\r\n \t\u003cli\u003eA VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003ebest cheap CRM services \u003c/a\u003ethat make communication a breeze.\u003c/li\u003e\r\n \t\u003cli\u003eMake sure your business website can handle all the information you need to present to your audience. Check out our list of the \u003ca href=\"https://fortune.com/recommends/web-hosting/best-web-hosting-services/\"\u003ebest web hosting providers\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","databaseId":3888303,"dateGmt":"2024-05-24T13:00:00","dek":"","description":"Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease.","faq":[{"answer":"Google Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. To use the service, you’ll also need a Google account and a valid U.S. or Canadian landline or mobile telephone number. Currently, there isn’t a nonbrowser-based desktop app. ","question":"What are the requirements for using Google Voice?","__typename":"FaqField"},{"answer":"There is a free personal version of Google Voice for Google account holders. This service assigns you a local number within your jurisdiction and has virtually zero call handling capabilities. That being said, this is a free, easy-to-set-up option for those looking for a separate number for business use.","question":"Is there a free version of Google Voice?","__typename":"FaqField"},{"answer":"You can get a Google Voice number at the company’s website. This is available as a free service for personal use. If you’re using this for a business and need the service for more than one individual, you’ll have to sign up for either the Starter, Standard, or Premier plans.","question":"How can I get a Google Voice number?","__typename":"FaqField"}],"featuredMediaType":"image","floatingNavContent":"\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#overview\"\u003eGoogle Voice overview\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#plans\"\u003ePlans \u0026amp; pricing\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#services\"\u003eMore Google Voice services\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#platform\"\u003ePlatform \u0026amp; support\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#security\"\u003eSecurity\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#user-reviews\"\u003eUser reviews\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#alternatives\"\u003eGoogle Voice alternatives\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#faqs\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","floatingNavTitle":"On this page","footnotes":null,"id":"cG9zdDozODg4MzAz","image":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png?resize=1200,600","imageCaption":"Google Voice has strong dialing features for solopreneurs and small businesses.","imageCredit":"Illustration by Fortune; original logo from Google Voice","keywords":"","link":"https://fortune.com/recommends/voip/google-voice-review/","metaTitle":"Google Voice review: A VoIP system for small business","modifiedGmt":"2024-11-15T11:27:59","pageType":"evergreen","platformCD":"recommends","postId":3888303,"postSettings":{"postSettingsDek":null,"enableSubscriptionPlea":true,"subscriptionPleaDesign":"with-bottom-border","subscriptionPleaPosition":null,"subscriptionPleaTextLined":"Follow Fortune Recommends on \u003ca href=\"https://www.linkedin.com/showcase/fortunerecommends/\" target=\"_blank\" rel=\"noopener\"\u003eLinkedIn,\u003c/a\u003e \u003ca href=\"https://twitter.com/fortunerecs\" target=\"_blank\" rel=\"noopener\"\u003eX\u003c/a\u003e, and \u003ca href=\"https://www.tiktok.com/@fortunerecs\"\u003eTikTok\u003c/a\u003e.","bylineCommentary":null,"mediaItem":{"altText":"The Google Voice logo on a purple graphic frame.","caption":"","mediaItemUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png"},"__typename":"Settings"},"premiumCategory":{"name":"F-Search","premiumCategoryId":447850669,"link":"https://fortune.com/?taxonomy=premium_categories\u0026term=f-search-free","__typename":"BrandedArticlePremiumCategoryFieldsFields"},"primaryPostTag":{"name":"Review","primaryTagId":309,"link":"https://fortune.com/tag/review/","uri":"/tag/review/","__typename":"BrandedArticlePrimaryPostTagIdFieldsFields"},"primarySection":{"name":"VOIP","primarySectionId":447864432,"link":"https://fortune.com/recommends/voip/","uri":"/recommends/voip/","__typename":"BrandedArticlePrimarySectionIdFieldsFields"},"primaryTopic":{"name":"","primaryTopicId":-1},"relatedVideoId":"","relatedVideoType":"no_video","reviewedBy":{"funFactHeader":"","funFactValue":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=150","name":"Ehab Zahriyeh","role":"Senior Editor, Personal Finance","shortIntro":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/ehabz/","twitterUrl":"","__typename":"ReviewerSocialUrlsFields"},"uri":"/author/ehabzahriyeh/"},"sectionNames":["Business Solutions","VOIP"],"sections":[{"name":"Business Solutions","sectionId":447864431,"slug":"business","__typename":"BrandedArticleClassificationSectionFieldsFields"},{"name":"VOIP","sectionId":447864432,"slug":"voip","__typename":"BrandedArticleClassificationSectionFieldsFields"}],"series":[],"showModifiedTimestamp":1,"socialDescription":"Do you need a phone system without all the bells and whistles of large providers? Click to learn more about Google Voice and see if it fits your needs.","socialTitle":"Google Voice: A critical part of Google Workspace for small businesses","stickyCta":null,"tagNames":["Best Small and Medium Companies","business technology","no copyright","Review","Reviews","Telecommunications"],"tags":[{"name":"Best Small and Medium Companies","tagId":447814960,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"business technology","tagId":258845,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"no copyright","tagId":447849520,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Review","tagId":309,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Reviews","tagId":447865370,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Telecommunications","tagId":30684,"__typename":"BrandedArticleClassificationTagFieldsFields"}],"templateType":"landing_page","thumbnailUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/09/Recommends_Google-Voice-.png","title":"Google Voice review December 2024: Features, call quality, integrations and more","topicNames":[],"topics":[],"url":"https://fortune.com/recommends/voip/google-voice-review/","videoId":null,"widgetCss":null},"dataLayer":{"pageTypeCG":"article","platformCD":"recommends","articleNameCD":"Google Voice review December 2024: Features, call quality, integrations and more","authorNameCD":["Corey McCraw"],"categoryCG":"voip","cmsCategoryCD":"evergreen","CMSSubCategoryCD":["Best Small and Medium Companies","business technology","no copyright","Review","Reviews","Telecommunications"],"contentCMSID":3888303,"HasVideoCD":false,"premiumCategoryCD":"F-Search","publishDateCD":"May 24, 2024","subCategoryCG":["Business Solutions","VOIP"],"articleCategoryCD":"voip"},"headData":{"authors":"","canonicalUrl":null,"databaseId":"3888303","dateGmt":"2024-05-24T13:00:00","description":"Google Voice offers a simple phone system that allows you and your team to make and receive calls with ease.","faqSchema":"{\"@context\":\"https://schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Google Voice is available on desktop through a web app or as a smartphone app on both Android and iOS. 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