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RingCentral review: How the VoIP provider delivers strong features for small businesses | Fortune Recommends
<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>RingCentral review: How the VoIP provider delivers strong features for small businesses | Fortune Recommends</title><meta name="msapplication-TileColor" content="#ffc40d"/><meta name="theme-color" content="#FFFFFF"/><meta name="description" content="In our RingCentral review, we look at features, plans, and costs for small business. Read on to see how well it’ll fit your company. "/><meta name="keywords" content=""/><meta property="og:url" content="https://fortune.com/recommends/voip/ringcentral-review/"/><meta property="og:type" content="article"/><meta property="og:title" content="Why is RingCentral one of the top VoIP providers?"/><meta property="og:description" content="Finding the right VoIP system is difficult, but RingCentral packs in the key features. 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By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries."},"name":"What type of business is RingCentral best for?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"No, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners."},"name":"Is RingCentral the same as Zoom?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"No, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro. "},"name":"Is there a free version of RingCentral?"}]}</script><script id="json-schema" type="application/ld+json">[{"@type":"Article","@context":["https://schema.org"],"publisher":{"@type":"Organization","address":{"@type":"PostalAddress","addressCountry":{"@type":"Country","name":"US"},"addressLocality":"New York","addressRegion":"NY","postalCode":"10038","streetAddress":"40 Fulton Street"},"brand":{"@type":"Brand","name":"Fortune"},"founder":{"@type":"Person","name":"Henry Robinson Luce"},"foundingDate":"1929-02","legalName":"Fortune Media (USA) Corporation","logo":{"@type":"ImageObject","url":"https://fortune.com/static/media/logo.png"},"name":"Fortune","publishingPrinciples":"https://fortune.com/about-us/","sameAs":["https://en.wikipedia.org/wiki/Fortune_(magazine)","https://www.facebook.com/FortuneMagazine/","https://www.linkedin.com/company/fortune-magazine/","https://www.instagram.com/fortunemag/","https://www.pinterest.com/fortunemagazine/","https://twitter.com/FortuneMagazine/"],"url":"https://fortune.com/"},"headline":"RingCentral review December 2024: Features, call quality, integrations and more","url":"https://fortune.com/recommends/voip/ringcentral-review/","mainEntityOfPage":"https://fortune.com/recommends/voip/ringcentral-review/","dateModified":"2024-11-15T11:31:34-00:00","datePublished":"2024-05-29T13:00:00-00:00","identifier":3890958,"thumbnailUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg","image":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg?resize=1200,600","author":[{"@type":"Person","name":"Corey McCraw","url":"https://fortune.com/author/corey-mccraw/","image":"https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=150"}],"keywords":["business technology","no copyright","Review","Reviews","Telecommunications"],"articleSection":"VOIP","description":"In our RingCentral review, we look at features, plans, and costs for small business. 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color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Corey McCraw</span></a><span class="sc-3be47025-2 eSlZzo">Small Business Expert</span></div><button class="sc-3be47025-3 jstytk"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M18 6L6 18" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M6 6L18 18" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><span class="sc-3be47025-5 fQLsjx"><p><span style="font-weight:400">Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.</span></p></span><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/corey-mccraw-66254731/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.51562 0H20.4844C22.4227 0 24 1.57727 24 3.51562V20.4844C24 22.4227 22.4227 24 20.4844 24H3.51562C1.57727 24 0 22.4227 0 20.4844V3.51562C0 1.57727 1.57727 0 3.51562 0ZM5.67188 19.0312H8.48438V9.1875H5.67188V19.0312ZM8.48438 7.78125H5.67188V4.96875H8.48438V7.78125ZM15.5156 19.0312H18.3281V12.9229C18.3281 10.9006 16.7199 9.18951 14.8125 9.1875C14.1595 9.1875 13.7281 9.34814 13.2557 9.52402C13.0815 9.5889 12.9017 9.65586 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data-cy="reviewed-by-text" class="sc-8357b4fc-2 bjJBmk">REVIEWED BY</span><span data-cy="reviewer-name" class="sc-8357b4fc-7 kXSAJi">Ehab Zahriyeh</span></span><span class="sc-8357b4fc-5 eFRRvB">Senior Editor, Personal Finance</span></span></a></div></span></div></div><div data-cy="header-date" class="sc-bc78b52c-4 dRiNOZ"></div></div></div><nav id="toc-wrapper" data-cy="TOC" class="sc-b1ff6b49-0 irBBoA toc"><div class="sc-b1ff6b49-2 GlBFr toc-mobile"><div class="sc-b1ff6b49-4 dsAQFp dropdown">On this page</div><div class="sc-b1ff6b49-5 heJLex"><span>Jump to your section</span></div><div class="sc-b1ff6b49-3 bbqQeU content-wrapper"><ul><li><a href="#overview" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #overview">RingCentral overview</a></li><li><a href="#plans" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #plans">Plans & pricing</a></li><li><a href="#services" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to #services">More 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class="rawHtml-content-no-nativo"><p>Connecting 5 million users across the globe, RingCentral is arguably one of the largest <a href="https://fortune.com/recommends/voip/best-voip-service/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-voip-service/" data-type="link" data-id="https://fortune.com/recommends/voip/best-voip-service/">voice-over-internet-protocol (VoIP) providers</a>. There’s a reason for its success. Boasting over 300 integrations with third-party software solutions and a wide array of communications features, RingCentral provides small businesses with critical tools. Are you in need of multiple types of virtual numbers? Do you want a service that has top-tier app support? What about call handling features? RingCentral has you covered in all of these regards. </p><div class="paywall-selector"></div><div class="paywall"> <p>Overall, RingCentral is an all-in-one solution that bolsters the communications stacks of multiple types of small businesses. While its claim to fame is cloud-based telephony, you’ll find that it covers a wide range of unified communications (UC) features as well. Video conferencing, team chat with presence, and fax are all available. RingCentral offers both volume and annual discounts, which makes it an affordable solution as well. </p> <div class="product-card-inline-wrapper"> <div class="card-area-1"> <h3 id="overview" class="card-title">RingCentral</h3> <section class="card-description"> <table> <tbody> <tr> <td>Price:</td> <td>Starting at $30.00 per user, per month (discounts available)</td> </tr> <tr> <td>Features:</td> <td>VoIP calling, video conferencing, internet fax… <div tabindex="0" role="tooltip" aria-label="VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing" data-tooltip="VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing"></div></td> </tr> <tr> <td>Best add-ons:</td> <td>Toll-free or local phone numbers, international phone numbers… <div tabindex="0" role="tooltip" aria-label="Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event" data-tooltip="Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event"></div></td> </tr> <tr> <td>Noteworthy integrations:</td> <td>Salesforce, Microsoft Teams, Google Workspace, Slack, Zoho, Zendesk, and Mailchimp</td> </tr> </tbody> </table> </section></div> <div class="card-image card-area-2"><a href="https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" rel="noopener" aria-disabled="true"><img alt="The RingCentral logo." loading="lazy" width="300" height="44" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 44'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=1440&q=75"/></a></div> <div class="card-area-3"> <a href="https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" target="_blank" class="sc-93594058-0 fowfrQ button-desktop redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" rel="noopener nofollow" aria-disabled="true">View offer </a> <p class="cta-caption">at RingCentral</p> </div> <div class="card-area-4"><section class="card-accordion three-pannels" role="tablist"> <input id="control0-e7bed09d-d446-45a4-8df7-0495b932e5f1" role="tab" name="accordion-pannel-e7bed09d-d446-45a4-8df7-0495b932e5f1" type="radio" aria-controls="content0-e7bed09d-d446-45a4-8df7-0495b932e5f1" checked=""/> <label tabindex="0" role="button" for="control0-e7bed09d-d446-45a4-8df7-0495b932e5f1"> Pros and Cons</label> <div id="content0-e7bed09d-d446-45a4-8df7-0495b932e5f1" class="card-accordion-panel" role="tabpanel" aria-labelledby="label0-e7bed09d-d446-45a4-8df7-0495b932e5f1"><style>N/A</style> <div class="pros_cons"> <div> <h4>Pros</h4> <ul> <li>More than 300 third-party integrations</li> <li>99.999% service-level agreement (SLA)</li> <li>Operates across multiple endpoints seamlessly</li> <li>Deep-dive analytics tools with reporting</li> </ul> </div> <div> <h4>Cons</h4> <ul> <li>Expensive pricing plans before discounts</li> <li>All features not available in first tier</li> <li>Customer service slow to respond</li> </ul> </div> </div> </div> <!-- --> <input id="control1-e7bed09d-d446-45a4-8df7-0495b932e5f1" role="tab" name="accordion-pannel-e7bed09d-d446-45a4-8df7-0495b932e5f1" type="radio" aria-controls="content1-e7bed09d-d446-45a4-8df7-0495b932e5f1"/> <label id="label1-e7bed09d-d446-45a4-8df7-0495b932e5f1" tabindex="0" role="button" for="control1-e7bed09d-d446-45a4-8df7-0495b932e5f1"> Who is RingCentral good for?</label> <div id="content1-e7bed09d-d446-45a4-8df7-0495b932e5f1" class="card-accordion-panel" role="tabpanel" aria-labelledby="label1-e7bed09d-d446-45a4-8df7-0495b932e5f1">RingCentral is an agile solution for most businesses that need a coordinated communications system. With its wide array of communication channels, most users find that the VoIP service offers enough tools to communicate with customers, partners, and colleagues. For example, with its native integrations with customer resource management solutions, managing customer data is simple and will help your agents have easy access to information about each caller. Additionally, communicating with colleagues is simplified thanks to the UC features of the provider. Calling a colleague through the VoIP app allows you to upgrade the call to a video conference with a click. This bolsters collaboration, which is important for sales teams looking to strategize and close deals. For similar collaboration, team chat is also a useful feature available to subscribers.</div> <!-- --> <input id="control2-e7bed09d-d446-45a4-8df7-0495b932e5f1" role="tab" name="accordion-pannel-e7bed09d-d446-45a4-8df7-0495b932e5f1" type="radio" aria-controls="content2-e7bed09d-d446-45a4-8df7-0495b932e5f1"/> <label id="label2-e7bed09d-d446-45a4-8df7-0495b932e5f1" tabindex="0" role="button" for="control2-e7bed09d-d446-45a4-8df7-0495b932e5f1"> Who shouldn’t use RingCentral?</label> <div id="content2-e7bed09d-d446-45a4-8df7-0495b932e5f1" class="card-accordion-panel" role="tabpanel" aria-labelledby="label2-e7bed09d-d446-45a4-8df7-0495b932e5f1">RingCentral is far from the best solution for very small teams or solopreneurs. These types of businesses might feel that there’s a feature bloat that’s not compatible with small companies that only need a telephone system. While the telephony aspect of RingCentral’s overall service is excellent, having features, such as video conferencing, team chat, and numerous integrations might be overkill for those just starting. From a pricing perspective, RingCentral gets expensive relatively quickly, even with the volume and annual discounts. Without discounts, the $30 price is expensive, especially when taking into consideration other telephony-specific solutions, such as Grasshopper and Google Voice. These providers have plans that are much more solopreneur-friendly.</div> <a href="http://businesscom.go2cloud.org/aff_c?offer_id=82&aff_id=1119&source=fortune&aff_sub=3890958" target="_blank" class="sc-93594058-0 fowfrQ button-mobile redirect" aria-label="Go to http://businesscom.go2cloud.org/aff_c?offer_id=82&aff_id=1119&source=fortune&aff_sub=3890958" rel="noopener nofollow" aria-disabled="true">View offer </a> <p class="cta-caption">at Ring Central</p> </section></div> </div> <h2 class="wp-block-heading" id="plans"><strong>RingCentral service plan overview</strong></h2> <p>RingCentral has a three-plan system with available volume and annual discounts that cover a wide variety of business sizes. Base plans include interactive voice response (IVR) menus, visual voicemail, and basic integrations. The number of video conferencing attendees, integrations, and overall features increase as you scale up available plan tiers.</p><div data-cy="nativoTout"></div> <div class="sc-7f95e2e5-0 gjfgNu"><table class="sc-7f95e2e5-1 sc-7f95e2e5-2 ffjStY jyzPUY"><thead><tr><th scope="col">Plans</th><th scope="col">Free trial or plan available?</th><th scope="col">Features</th><th scope="col">Pricing</th></tr></thead><tbody><tr><th scope="row">Core</th><td class="">Yes, 30 days</td><td class="">Business or toll-free number included<br/>100 toll-free minutes<br/>On-demand call recording<br/>Up to 100 video meeting participants</td><td class="last-cell">$30.00 per month, per user</td></tr><tr><th scope="row">Advanced</th><td class="">Yes, 30 days</td><td class="">[1,000 toll-free minutes<br/>Advanced call routing<br/>Automatic/on-demand call recording<br/>Unlimited internet fax</td><td class="last-cell">$35 per month, per user</td></tr><tr><th scope="row">Ultra</th><td class="">Yes, 30 days</td><td class="">10,000 toll fee minutes<br/>Advanced call routing<br/>Up to 200 video meeting participants<br/>Unlimited file, message, and recording storage</td><td class="last-cell">$45 per month, per user</td></tr></tbody></table><table class="sc-7f95e2e5-1 sc-7f95e2e5-3 ffjStY cbifJo"><tbody><tr><th>Core</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>Yes, 30 days</td></tr><tr><th class="header" scope="row">Features</th><td>Business or toll-free number included<br/>100 toll-free minutes<br/>On-demand call recording<br/>Up to 100 video meeting participants</td></tr><tr><th class="header" scope="row">Pricing</th><td>$30.00 per month, per user</td></tr><tr><th>Advanced</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>Yes, 30 days</td></tr><tr><th class="header" scope="row">Features</th><td>[1,000 toll-free minutes<br/>Advanced call routing<br/>Automatic/on-demand call recording<br/>Unlimited internet fax</td></tr><tr><th class="header" scope="row">Pricing</th><td>$35 per month, per user</td></tr><tr><th>Ultra</th><th class="last-cell"></th></tr><tr><th class="header" scope="row">Free trial or plan available?</th><td>Yes, 30 days</td></tr><tr><th class="header" scope="row">Features</th><td>10,000 toll fee minutes<br/>Advanced call routing<br/>Up to 200 video meeting participants<br/>Unlimited file, message, and recording storage</td></tr><tr><th class="header" scope="row">Pricing</th><td>$45 per month, per user</td></tr></tbody></table></div> <h3 class="wp-block-heading"><strong>Best RingCentral VoIP plan for small businesses: Core</strong></h3> <p>A small business that’s starting to grow and needs features to support its growth will be best served by selecting the Core plan. This plan costs $30 per user, per month and includes unlimited calling within the United States and Canada as well as SMS and MMS texting. As 97% of Americans own cell phones, having a means to communicate with them quickly is invaluable.</p> <p>In addition to these tools, the Core plan has 100-attendee video conferencing and team chat. This reduces the need for external solutions, such as Zoom, Google Meet, or Slack. RingCentral is one of the few providers with IVR in its base plan. Unlike an auto attendant, which provides a menu system for call handling, IVR is more advanced and provides voice prompts and self-service options. This helps a small business appear more professional to its customers. </p> <p><style>N/A</style></p><div class="pros_cons"><div><h3>Pros</h3><ul><li>99.999% SLA</li><li>24/7 customer support</li><li>High-definition (HD) voice and video conferencing</li><li>Visual voicemail/ voicemail transcriptions</li><li>Subscription includes a business or toll-free number</li></ul></div><div><h3>Cons</h3><ul><li>Only offers on-demand call recording</li><li>No advanced call monitoring features included</li><li>Storage for files, messages, and recordings is not unlimited at this tier</li><li>Not all industry-specific integrations available at this tier</li></ul></div></div> <h2 class="wp-block-heading" id="services"><strong>Other services RingCentral offers</strong> </h2> <p>Aside from its baseline cloud telephony abilities, RingCentral also offers multiple features for those looking to bolster their communications profile. These include:</p> <ul><li><strong>Video conferencing:</strong> Its video conferencing solution is for up to 200 attendees. Meetings have chat, screen sharing, whiteboarding, and collaborative notes.</li> <li><strong>RingSense AI:</strong> RingSense is an artificial intelligence (AI) solution used to create summaries and transcripts for meetings. Keywords are also searchable in transcripts.</li> <li><strong>Internet faxing:</strong> With RingCentral, you can send communications using e-fax. Internet faxing doesn’t require a traditional fax machine since it uses the RingCentral app.</li> <li><strong>Contact center tools:</strong> RingCentral offers a dedicated contact center as a service (CCaaS) solution. With it, you’ll have call monitoring features and support for larger agent groups. </li> <li><strong>RingCentral Rooms:</strong> This service uses a hardware partnership with Logitech, Poly, and Yealink to provide the optimal meeting environment. The supplied devices are easy to set up and manage.</li> <li><strong>RingCentral Webinars:</strong> RingCentral’s webinar platform is easy to use and has features that include polls, an AI writer, transcription, translated Q&As, and universal browser support. </li></ul> <h2 class="wp-block-heading" id="platform"><strong>The RingCentral platform and customer support</strong> </h2> <p>RingCentral’s system is fairly intuitive when it comes to user interface (UI) and design. We found traversal of the website and app to be easy, but getting set up and acclimated to using RingCentral does require some time. Thankfully, there is an implementation session for new subscribers to utilize that only takes an hour. RingCentral University also helps with the navigation of the platform.</p> <p>Custom support is offered to subscribers of all tiers 24/7. Phone, chat, email, social media, and the community support page are all viable options for getting support for your phone system needs and answers to your inquiries.</p> <h2 class="wp-block-heading" id="security"><strong>Is RingCentral secure?</strong></h2> <p>There are several methods in which RingCentral ensures that communication on the platform is secure. First, it uses all of the standard encryption methodologies to protect data as it’s being sent on its platform and as it’s at rest. These include transport layer security (TLS) for data packets as they travel and AES-256 encryption for the data on the server and local systems.</p> <p>In addition to these, RingCentral also uses end-to-end encryption (E2EE) for video conferences. With E2EE, both sender and receiver generate automatic encryption keys so that any data packets transferred are highly secure. As a result, video conferences using E2EE are protected from modification and eavesdropping, resulting in heightened confidentiality. </p> <h2 class="wp-block-heading" id="user-reviews"><strong>RingCentral user reviews</strong></h2> <p>Overall, the user experience with RingCentral has been positive, giving praise to the quality of calls. On Software Advice, this provider was given a rating of 4.2 out of 5. Users liked how intuitive the interface is and how easy it is to set up. Many also liked that the phone system is reliable with an SLA of 99.999%. Most of the drawbacks found in user reviews have to do with the price of the plans before discounts and the occasional slowness of receiving a customer service response.</p> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"><h3 class="wp-block-heading pro-tip-box-heading">Pro tip</h3> <p>RingCentral offers professionals like myself who don’t want to give out their personal phone number clients an excellent tool for managing customer relationships. The contact history, mobile and web apps, and seamless integrations make it worthwhile.<br/><br/><em><a href="https://fortune.com/author/jess-pingrey/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/author/jess-pingrey/">Jess Pingrey</a>, Fortune Recommends contributor</em></p></div></div> <h2 class="wp-block-heading" id="alternatives"><strong>Compare RingCentral alternatives</strong></h2> <figure class="wp-block-table comparison-table-widget selected-1"><table><thead><tr><th><img alt="The RingCentral logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png?w=1440&q=75"/><br/>RingCentral</th><th><img alt="The Nextiva logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png?w=1440&q=75"/><br/>Nextiva</th><th><img alt="The Grasshopper logo." loading="lazy" width="150" height="94" decoding="async" data-nimg="1" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 150 94'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png?w=1440&q=75"/><br/>Grasshopper</th></tr></thead><tbody><tr><td>Starting pricing</td><td>Starting pricing</td><td>Starting pricing</td></tr><tr><td>$30.00</td><td>$30.95</td><td>$18.00</td></tr><tr><td>Unlimited domestic calling and texting?</td><td>Unlimited domestic calling and texting?</td><td>Unlimited domestic calling and texting?</td></tr><tr><td>Yes</td><td>Yes</td><td>Yes</td></tr><tr><td>International calling supported?</td><td>International calling supported?</td><td>International calling supported?</td></tr><tr><td>Yes</td><td>Yes</td><td>Yes</td></tr><tr><td><a href="https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq&pub_param_1=3890958" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at RingCentral</td><td><a href="https://www.nextinsure.com/listingdisplay/display/?src=692824&passthru=1&ccid=5048346&alturl=https%3A%2F%2Fwww.biltrewards.com&tag.sub_id=3890958" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://www.nextinsure.com/listingdisplay/display/?src=692824&passthru=1&ccid=5048346&alturl=https%3A%2F%2Fwww.biltrewards.com&tag.sub_id=3890958" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at Nextiva</td><td><a href="https://appwiki.nl/link/brand/ei7h3hOQbU7Rbs5CCSbnte7w3Ur9w25B?sub1=3890958" target="_blank" class="sc-93594058-0 fowfrQ redirect" aria-label="Go to https://appwiki.nl/link/brand/ei7h3hOQbU7Rbs5CCSbnte7w3Ur9w25B?sub1=3890958" rel="noreferrer noopener nofollow" aria-disabled="true">View offer</a> <br/>at Expert Market</td></tr></tbody></table></figure> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"><h3 class="wp-block-heading pro-tip-box-heading">Pro tip</h3> <p>See more RingCentral alternatives:<br/><br/>In this <a href="https://fortune.com/recommends/voip/vonage-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/vonage-review/">Vonage review</a>, we weigh service features and user experience to determine if this business phone solution is good value for the money.<br/>Zoom is more than a platform for video calls. In our <a href="https://fortune.com/recommends/voip/zoom-phone-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/zoom-phone-review/">Zoom Phone Review</a>, we explore this VoIP offering and the best features for small businesses. <br/><a href="https://fortune.com/recommends/voip/nextiva-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/nextiva-review/">Nextiva</a> may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features. <br/><a href="https://fortune.com/recommends/voip/ooma-office-review/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/ooma-office-review/">Ooma Office</a> provides a comprehensive VoIP feature set that can grow with your business.</p></div></div> <h2 class="wp-block-heading"><strong>Is RingCentral right for you?</strong></h2> <p>For a well-rounded and feature-rich VoIP solution, RingCentral is a very competitive choice. With multiple channels in which to communicate, extensive business integrations, and great scalability, there are very few small and medium-sized businesses (SMBs) that couldn’t benefit from a RingCentral subscription. </p> <p>While it’s not the best solution for solopreneurs without high call volumes, it’s good for those planning for growth. It’s also one of the few providers offering all virtual number types, which helps businesses expand and maintain in new and existing markets. RingCentral has a 30-day free trial to help you explore the features of the platform ranging from calling features to in-depth analytics.</p> <h2 class="wp-block-heading" id="faqs"><strong>Frequently asked questions</strong></h2> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>What type of business is RingCentral best for?</h3></summary><p>RingCentral is best for customer-facing businesses looking to make the experience more efficient. By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries.</p></details> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>Is RingCentral the same as Zoom?</h3></summary><p>No, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners.</p></details> <details class="wp-block-details is-layout-flow wp-block-details-is-layout-flow"><summary><h3>Is there a free version of RingCentral?</h3></summary><p>No, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro. </p></details> <div class="wp-block-group pro-tip-box-widget"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading pro-tip-box-heading">Read more small business guides</h3> <ul> <li style="list-style-type:none"> <ul> <li style="list-style-type:none"> <ul> <li>Not sure which provider fits the bill? We’ve rounded up the overall <a href="https://fortune.com/recommends/voip/best-voip-service/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-voip-service/">best VoIP services </a>for small businesses.</li> <li>Looking for a less expensive option? There are plenty of <a href="https://fortune.com/recommends/voip/cheap-voip-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/cheap-voip-services/">cheap VoIP</a> platforms that offer decent bang for your buck.</li> <li>If you’re expecting a large number of inbound or outbound calls, <a href="https://fortune.com/recommends/voip/best-call-center-software/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/best-call-center-software/">call center software </a> may be the better fit for your needs.</li> <li>A VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the <a href="https://fortune.com/recommends/voip/cheap-voip-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/voip/cheap-voip-services/">best cheap CRM services </a>that make communication a breeze.</li> <li>Make sure your business website can handle all the information you need to present to your audience. Check out our list of the <a href="https://fortune.com/recommends/web-hosting/best-web-hosting-services/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/recommends/web-hosting/best-web-hosting-services/">best web hosting providers</a>.</li> </ul> </li> </ul> </li> </ul> </div></div></div><div class="sc-30bdb254-0 kxagCu evergreen" data-cy="subscriptionPlea">Follow Fortune Recommends on <a href="https://www.linkedin.com/showcase/fortunerecommends/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.linkedin.com/showcase/fortunerecommends/" rel="noopener">LinkedIn,</a> <a href="https://twitter.com/fortunerecs" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://twitter.com/fortunerecs" rel="noopener">X</a>, and <a href="https://www.tiktok.com/@fortunerecs" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.tiktok.com/@fortunerecs" rel="noopener">TikTok</a>.</div></div></div></div><div class="sc-82385409-3 dKaNXQ bottom-section"><div data-cy="authors-bio-cards" class="sc-82385409-6 kSOnKx"><h4 class="sc-3358ecfd-0 fwBYux">About the contributors</h4><div class="sc-3be47025-11 fcFEKV author-bio"><div class="sc-3be47025-7 fVPgCt"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="sc-3be47025-0 hgyqdh" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' %3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Corey McCraw</span></a><span class="sc-3be47025-2 eSlZzo">Small Business Expert</span></div></div><span class="sc-3be47025-5 fQLsjx"><p><span style="font-weight:400">Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.</span></p></span><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/corey-mccraw-66254731/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.51562 0H20.4844C22.4227 0 24 1.57727 24 3.51562V20.4844C24 22.4227 22.4227 24 20.4844 24H3.51562C1.57727 24 0 22.4227 0 20.4844V3.51562C0 1.57727 1.57727 0 3.51562 0ZM5.67188 19.0312H8.48438V9.1875H5.67188V19.0312ZM8.48438 7.78125H5.67188V4.96875H8.48438V7.78125ZM15.5156 19.0312H18.3281V12.9229C18.3281 10.9006 16.7199 9.18951 14.8125 9.1875C14.1595 9.1875 13.7281 9.34814 13.2557 9.52402C13.0815 9.5889 12.9017 9.65586 12.7031 9.71759V9.1875H9.89062V19.0312H12.7031V13.4062C12.7031 12.631 13.3341 12 14.1094 12C14.8846 12 15.5156 12.631 15.5156 13.4062V19.0312Z"></path></svg></a></li></ul><a href="https://fortune.com/author/corey-mccraw/" target="_self" class="sc-93594058-0 dukcnE sc-3be47025-6 iBZmKE styled-custom-link ">SEE FULL BIO</a></div></div><div class="sc-3be47025-11 fcFEKV author-bio"><div class="sc-3be47025-7 fVPgCt"><a href="https://fortune.com/author/ehabzahriyeh/" target="_self" class="sc-93594058-0 fowfrQ "><img alt="" loading="lazy" width="0" height="0" decoding="async" data-nimg="1" class="sc-3be47025-0 hgyqdh" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' %3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='xMidYMid slice' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=320&q=75 320w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=384&q=75 384w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=480&q=75 480w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=576&q=75 576w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=768&q=75 768w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1024&q=75 1024w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1280&q=75 1280w, https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1440&q=75 1440w" src="https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=1440&q=75"/></a><div class="sc-3be47025-8 gXfXEH"><a href="https://fortune.com/author/ehabzahriyeh/" target="_self" class="sc-93594058-0 fowfrQ "><span class="sc-3be47025-1 juJQCL">Ehab Zahriyeh</span></a><span class="sc-3be47025-2 eSlZzo">Senior Editor, Personal Finance</span></div></div><div class="sc-3be47025-10 bmAuQp"><ul class="sc-f8fcf8ba-2 fgxESO"><li class="sc-f8fcf8ba-3 giFAMX"><a href="https://www.linkedin.com/in/ehabz/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to our linkedin profile"><svg width="24" height="24" aria-hidden="true" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path 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50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 300'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3C/filter%3E%3Cimage width='100%25' height='100%25' x='0' y='0' preserveAspectRatio='none' style='filter: url(%23b);' href='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mO8fv1mPQAIHAMIsIR6agAAAABJRU5ErkJggg=='/%3E%3C/svg%3E")" sizes="100vw" srcSet="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Cheapest-VoIP-services-e1714587671574.jpg?w=320&q=75 320w, 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src="https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Cheapest-VoIP-services-e1714587671574.jpg?w=1440&q=75"/></a><div class="card-wrapper "><h3 class="sc-3358ecfd-0 iULPke card-title" data-cy="article-card-title"><a href="https://fortune.com/recommends/voip/cheap-voip-services/?itm_source=parsely-api" target="_self" class="sc-93594058-0 fowfrQ title-link styled-custom-link ">Cheapest VoIP services of May 2024</a></h3><div class="sc-cc7d6b4a-0 lNYKf card-authors" data-cy="article-card-by-line"><span class="sc-cc7d6b4a-2 gYLbUA by-text">BY</span><span class="sc-cc7d6b4a-3 jdpmmF list-item-wrapper"><a href="https://fortune.com/author/ehabzahriyeh" target="_self" class="sc-93594058-0 caCSpL styled-custom-link " data-cy="by-line-author" rel="author" aria-label="Go to Ehab Zahriyeh author's page">Ehab Zahriyeh</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div><div data-cy="article-card-wrapper" class="sc-c9c5992f-2 sc-c9c5992f-4 dOBzQA hCIDYx"><a href="https://fortune.com/recommends/voip/best-call-center-software/?itm_source=parsely-api" target="_self" class="sc-93594058-0 sNmfm card-image styled-custom-link " data-cy="article-image-link"><img alt="Best call center software of 2024" data-cy="article-card-image" loading="lazy" width="300" height="300" decoding="async" data-nimg="1" class="image-link" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 300'%3E%3Cfilter id='b' color-interpolation-filters='sRGB'%3E%3CfeGaussianBlur stdDeviation='20'/%3E%3CfeColorMatrix values='1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 100 -1' result='s'/%3E%3CfeFlood x='0' y='0' width='100%25' height='100%25'/%3E%3CfeComposite operator='out' in='s'/%3E%3CfeComposite in2='SourceGraphic'/%3E%3CfeGaussianBlur 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data-cy="by-line-author" rel="author" aria-label="Go to Toni Matthews-El author's page">Toni Matthews-El</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div><div data-cy="article-card-wrapper" class="sc-c9c5992f-2 sc-c9c5992f-4 dOBzQA hCIDYx"><a href="https://fortune.com/recommends/voip/best-voip-service/?itm_source=parsely-api" target="_self" class="sc-93594058-0 sNmfm card-image styled-custom-link " data-cy="article-image-link"><img alt="Fortune Recommends: 10 best VoIP providers for small businesses" data-cy="article-card-image" loading="lazy" width="300" height="300" decoding="async" data-nimg="1" class="image-link" style="color:transparent;height:auto;object-fit:cover;width:100%;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 300 300'%3E%3Cfilter id='b' 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VoIP providers for small businesses</a></h3><div class="sc-cc7d6b4a-0 lNYKf card-authors" data-cy="article-card-by-line"><span class="sc-cc7d6b4a-2 gYLbUA by-text">BY</span><span class="sc-cc7d6b4a-3 jdpmmF list-item-wrapper"><a href="https://fortune.com/author/corey-mccraw" target="_self" class="sc-93594058-0 caCSpL styled-custom-link " data-cy="by-line-author" rel="author" aria-label="Go to Corey McCraw author's page">Corey McCraw</a></span></div><span class="card-date" data-cy="article-card-date">November 27, 2024</span></div></div></div></div></div></div></div></main><footer class="sc-f19f6d8d-0 bJEJKK"><nav class="sc-f19f6d8d-1 cQpwpw"><div class="sc-f19f6d8d-3 hrTgdV rankings"><div class="sc-f19f6d8d-4 wEZoO">Rankings</div><div class="sc-f19f6d8d-2 hUAbPg"><ul class="sc-4ebe8201-0 jDgEWe"><li class="sc-4ebe8201-1 ljzhCf"><a href="https://fortune.com/ranking/best-companies/" target="_self" class="sc-93594058-0 fowfrQ " aria-label="footer link to 100 Best Companies">100 Best 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Inclusion","url":"https://fortune.com/workplace/diversity-inclusion"},{"__typename":"MenuItem","label":"Terms and Conditions","url":"/terms-of-use/"},{"__typename":"MenuItem","label":"Site Map","url":"/sitemap/"}],"name":"Footer About 1"}],"socialList":[{"type":"facebook","url":"https://www.facebook.com/FortuneMagazine/"},{"type":"twitter","url":"https://twitter.com/FortuneMagazine/"},{"type":"linkedin","url":"https://www.linkedin.com/company/fortune-magazine/"},{"type":"instagram","url":"https://www.instagram.com/fortunemag/"},{"type":"pinterest","url":"https://www.pinterest.com/fortunemagazine/"}]},"article":{"adTags":[{"adtagname":"cat_VOIP","description":null,"slug":"cat-voip"},{"adtagname":"High Intent","description":null,"slug":"high-intent"},{"adtagname":"ptype_Review","description":null,"slug":"ptype-review"}],"audienceDek":"In our RingCentral review, we look at features, plans, and costs for small business. Read on to see how well it’ll fit your company.\n","authorNames":["Corey McCraw"],"authors":[{"email":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=150","name":"Corey McCraw","sameAs":"","type":"Person","uri":"/author/corey-mccraw/","url":"https://fortune.com/author/corey-mccraw/","role":"Small Business Expert","funFactHeader":"","funFactValue":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/corey-mccraw-66254731/","twitterUrl":"","__typename":"AuthorSocialUrlsFields"},"shortIntro":"\u003cp\u003e\u003cspan style=\"font-weight: 400\"\u003eCorey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.\u003c/span\u003e\u003c/p\u003e\n","__typename":"Co-authors"}],"breadcrumbs":{"items":[{"label":"BUSINESS SOLUTIONS","link":"https://fortune.com/recommends/business/"},{"label":"VOIP","link":"/recommends/voip/"},{"label":"RINGCENTRAL REVIEW: HOW THE VOIP PROVIDER DELIVERS STRONG FEATURES FOR SMALL BUSINESSES","link":""}]},"bypassPaywall":{"postBypassLinkEnabled":"","postBypassLinkUnique":""},"canonicalUrl":null,"channel":"VOIP","content":"\u003cp\u003eConnecting 5 million users across the globe, RingCentral is arguably one of the largest \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\" data-type=\"link\" data-id=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003evoice-over-internet-protocol (VoIP) providers\u003c/a\u003e. There’s a reason for its success. Boasting over 300 integrations with third-party software solutions and a wide array of communications features, RingCentral provides small businesses with critical tools. Are you in need of multiple types of virtual numbers? Do you want a service that has top-tier app support? What about call handling features? RingCentral has you covered in all of these regards.\u0026nbsp;\u003c/p\u003e\u003cdiv class=\"paywall-selector\"\u003e\u003c/div\u003e\u003cdiv class=\"paywall\"\u003e\n\n\n\n\u003cp\u003eOverall, RingCentral is an all-in-one solution that bolsters the communications stacks of multiple types of small businesses. While its claim to fame is cloud-based telephony, you’ll find that it covers a wide range of unified communications (UC) features as well. Video conferencing, team chat with presence, and fax are all available. RingCentral offers both volume and annual discounts, which makes it an affordable solution as well. \u003c/p\u003e\n\n\n\u003cdiv class=\"product-card-inline-wrapper\"\u003e\r\n\u003cdiv class=\"card-area-1\"\u003e\r\n\u003ch3 id=\"overview\" class=\"card-title\"\u003eRingCentral\u003c/h3\u003e\r\n\u003csection class=\"card-description\"\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003ePrice:\u003c/td\u003e\r\n\u003ctd\u003eStarting at $30.00 per user, per month (discounts available)\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eFeatures:\u003c/td\u003e\r\n\u003ctd\u003eVoIP calling, video conferencing, internet fax\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing\" data-tooltip=\"VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eBest add-ons:\u003c/td\u003e\r\n\u003ctd\u003eToll-free or local phone numbers, international phone numbers\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event\" data-tooltip=\"Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eNoteworthy integrations:\u003c/td\u003e\r\n\u003ctd\u003eSalesforce, Microsoft Teams, Google Workspace, Slack, Zoho, Zendesk, and Mailchimp\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-image card-area-2\"\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026#038;pub_param_1=3890958\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3872315 size-medium\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=300\" alt=\"The RingCentral logo.\" width=\"300\" height=\"44\" /\u003e\u003c/a\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-area-3\"\u003e\r\n\r\n\u003ca class=\"button-desktop\" href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026#038;pub_param_1=3890958\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat RingCentral\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"card-area-4\"\u003e\u003csection class=\"card-accordion three-pannels\" role=\"tablist\"\u003e\u003c!-- pannel 1 --\u003e\r\n\u003cinput id=\"control0-[ID]\" role=\"tab\" checked=\"checked\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content0-[ID]\" /\u003e\r\n\u003clabel tabindex=\"0\" role=\"button\" for=\"control0-[ID]\"\u003e\r\nPros and Cons\u003c/label\u003e\r\n\u003cdiv id=\"content0-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label0-[ID]\"\u003e\u003cstyle\u003eN/A\u003c/style\u003e\r\n\u003cdiv class=\"pros_cons\"\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003ePros\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eMore than 300 third-party integrations\u003c/li\u003e\r\n \t\u003cli\u003e99.999% service-level agreement (SLA)\u003c/li\u003e\r\n \t\u003cli\u003eOperates across multiple endpoints seamlessly\u003c/li\u003e\r\n \t\u003cli\u003eDeep-dive analytics tools with reporting\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003eCons\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eExpensive pricing plans before discounts\u003c/li\u003e\r\n \t\u003cli\u003eAll features not available in first tier\u003c/li\u003e\r\n \t\u003cli\u003eCustomer service slow to respond\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c!-- pannel 2 --\u003e\r\n\u003cinput id=\"control1-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content1-[ID]\" /\u003e\r\n\u003clabel id=\"label1-[ID]\" tabindex=\"0\" role=\"button\" for=\"control1-[ID]\"\u003e\r\nWho is RingCentral good for?\u003c/label\u003e\r\n\u003cdiv id=\"content1-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label1-[ID]\"\u003eRingCentral is an agile solution for most businesses that need a coordinated communications system. With its wide array of communication channels, most users find that the VoIP service offers enough tools to communicate with customers, partners, and colleagues. For example, with its native integrations with customer resource management solutions, managing customer data is simple and will help your agents have easy access to information about each caller.\r\nAdditionally, communicating with colleagues is simplified thanks to the UC features of the provider. Calling a colleague through the VoIP app allows you to upgrade the call to a video conference with a click. This bolsters collaboration, which is important for sales teams looking to strategize and close deals. For similar collaboration, team chat is also a useful feature available to subscribers.\u003c/div\u003e\r\n\u003c!-- pannel 3 --\u003e\r\n\u003cinput id=\"control2-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content2-[ID]\" /\u003e\r\n\u003clabel id=\"label2-[ID]\" tabindex=\"0\" role=\"button\" for=\"control2-[ID]\"\u003e\r\nWho shouldn’t use RingCentral?\u003c/label\u003e\r\n\u003cdiv id=\"content2-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label2-[ID]\"\u003eRingCentral is far from the best solution for very small teams or solopreneurs. These types of businesses might feel that there’s a feature bloat that’s not compatible with small companies that only need a telephone system. While the telephony aspect of RingCentral’s overall service is excellent, having features, such as video conferencing, team chat, and numerous integrations might be overkill for those just starting.\r\nFrom a pricing perspective, RingCentral gets expensive relatively quickly, even with the volume and annual discounts. Without discounts, the $30 price is expensive, especially when taking into consideration other telephony-specific solutions, such as Grasshopper and Google Voice. These providers have plans that are much more solopreneur-friendly.\u003c/div\u003e\r\n\u003ca class=\"button-mobile\" href=\"http://businesscom.go2cloud.org/aff_c?offer_id=82\u0026amp;aff_id=1119\u0026amp;source=fortune\u0026amp;aff_sub=3890958\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Ring Central\u003c/p\u003e\r\n\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"plans\"\u003e\u003cstrong\u003eRingCentral service plan overview\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eRingCentral has a three-plan system with available volume and annual discounts that cover a wide variety of business sizes. Base plans include interactive voice response (IVR) menus, visual voicemail, and basic integrations. The number of video conferencing attendees, integrations, and overall features increase as you scale up available plan tiers.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table optimized-table-widget\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003ePlans\u003c/th\u003e\u003cth\u003eFree trial or plan available?\u003c/th\u003e\u003cth\u003eFeatures\u003c/th\u003e\u003cth\u003ePricing\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eCore\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003eBusiness or toll-free number included\u003cbr\u003e100 toll-free minutes\u003cbr\u003eOn-demand call recording\u003cbr\u003eUp to 100 video meeting participants\u003c/td\u003e\u003ctd\u003e$30.00 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAdvanced\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003e[1,000 toll-free minutes\u003cbr\u003eAdvanced call routing\u003cbr\u003eAutomatic/on-demand call recording\u003cbr\u003eUnlimited internet fax\u003c/td\u003e\u003ctd\u003e$35 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUltra\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003e10,000 toll fee minutes\u003cbr\u003eAdvanced call routing\u003cbr\u003eUp to 200 video meeting participants\u003cbr\u003eUnlimited file, message, and recording storage\u003c/td\u003e\u003ctd\u003e$45 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e\u003cstrong\u003eBest RingCentral VoIP plan for small businesses: Core\u003c/strong\u003e\u003c/h3\u003e\n\n\n\n\u003cp\u003eA small business that’s starting to grow and needs features to support its growth will be best served by selecting the Core plan. This plan costs $30 per user, per month and includes unlimited calling within the United States and Canada as well as SMS and MMS texting. As 97% of Americans own cell phones, having a means to communicate with them quickly is invaluable.\u003c/p\u003e\n\n\n\n\u003cp\u003eIn addition to these tools, the Core plan has 100-attendee video conferencing and team chat. This reduces the need for external solutions, such as Zoom, Google Meet, or Slack. RingCentral is one of the few providers with IVR in its base plan. Unlike an auto attendant, which provides a menu system for call handling, IVR is more advanced and provides voice prompts and self-service options. This helps a small business appear more professional to its customers.\u0026nbsp;\u003c/p\u003e\n\n\n\u003cp\u003e\u003cstyle\u003eN/A\u003c/style\u003e\n\u003c/p\u003e\n\u003cdiv class=\"pros_cons\"\u003e\n\u003cdiv\u003e\n\u003ch3\u003ePros\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e99.999% SLA\u003c/li\u003e\n\u003cli\u003e24/7 customer support\u003c/li\u003e\n\u003cli\u003eHigh-definition (HD) voice and video conferencing\u003c/li\u003e\n\u003cli\u003eVisual voicemail/ voicemail transcriptions\u003c/li\u003e\n\u003cli\u003eSubscription includes a business or toll-free number\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003eCons\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOnly offers on-demand call recording\u003c/li\u003e\n\u003cli\u003eNo advanced call monitoring features included\u003c/li\u003e\n\u003cli\u003eStorage for files, messages, and recordings is not unlimited at this tier\u003c/li\u003e\n\u003cli\u003eNot all industry-specific integrations available at this tier\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"services\"\u003e\u003cstrong\u003eOther services RingCentral offers\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eAside from its baseline cloud telephony abilities, RingCentral also offers multiple features for those looking to bolster their communications profile. These include:\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVideo conferencing:\u003c/strong\u003e Its video conferencing solution is for up to 200 attendees. Meetings have chat, screen sharing, whiteboarding, and collaborative notes.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingSense AI:\u003c/strong\u003e RingSense is an artificial intelligence (AI) solution used to create summaries and transcripts for meetings. Keywords are also searchable in transcripts.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eInternet faxing:\u003c/strong\u003e With RingCentral, you can send communications using e-fax. Internet faxing doesn’t require a traditional fax machine since it uses the RingCentral app.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eContact center tools:\u003c/strong\u003e RingCentral offers a dedicated contact center as a service (CCaaS) solution. With it, you’ll have call monitoring features and support for larger agent groups.\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingCentral Rooms:\u003c/strong\u003e This service uses a hardware partnership with Logitech, Poly, and Yealink to provide the optimal meeting environment. The supplied devices are easy to set up and manage.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingCentral Webinars:\u003c/strong\u003e RingCentral’s webinar platform is easy to use and has features that include polls, an AI writer, transcription, translated Q\u0026amp;As, and universal browser support.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"platform\"\u003e\u003cstrong\u003eThe RingCentral platform and customer support\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eRingCentral’s system is fairly intuitive when it comes to user interface (UI) and design. We found traversal of the website and app to be easy, but getting set up and acclimated to using RingCentral does require some time. Thankfully, there is an implementation session for new subscribers to utilize that only takes an hour. RingCentral University also helps with the navigation of the platform.\u003c/p\u003e\n\n\n\n\u003cp\u003eCustom support is offered to subscribers of all tiers 24/7. Phone, chat, email, social media, and the community support page are all viable options for getting support for your phone system needs and answers to your inquiries.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"security\"\u003e\u003cstrong\u003eIs RingCentral secure?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eThere are several methods in which RingCentral ensures that communication on the platform is secure. First, it\u0026nbsp; uses all of the standard encryption methodologies to protect data as it’s being sent on its platform and as it’s at rest. These include transport layer security (TLS) for data packets as they travel and AES-256 encryption for the data on the server and local systems.\u003c/p\u003e\n\n\n\n\u003cp\u003eIn addition to these, RingCentral also uses end-to-end encryption (E2EE) for video conferences. With E2EE, both sender and receiver generate automatic encryption keys so that any data packets transferred are highly secure. As a result, video conferences using E2EE are protected from modification and eavesdropping, resulting in heightened confidentiality.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"user-reviews\"\u003e\u003cstrong\u003eRingCentral user reviews\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eOverall, the user experience with RingCentral has been positive, giving praise to the quality of calls. On Software Advice, this provider was given a rating of 4.2 out of 5. Users liked how intuitive the interface is and how easy it is to set up. Many also liked that the phone system is reliable with an SLA of 99.999%. Most of the drawbacks found in user reviews have to do with the price of the plans before discounts and the occasional slowness of receiving a customer service response.\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eRingCentral offers professionals like myself who don’t want to give out their personal phone number clients an excellent tool for managing customer relationships. The contact history, mobile and web apps, and seamless integrations make it worthwhile.\u003cbr\u003e\u003cbr\u003e\u003cem\u003e\u003ca href=\"https://fortune.com/author/jess-pingrey/\"\u003eJess Pingrey\u003c/a\u003e, Fortune Recommends contributor\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"alternatives\"\u003e\u003cstrong\u003eCompare RingCentral alternatives\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cfigure class=\"wp-block-table comparison-table-widget selected-1\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3872439\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png\" alt=\"The RingCentral logo.\"\u003e\u003cbr\u003eRingCentral\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3872208\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png\" alt=\"The Nextiva logo.\"\u003e\u003cbr\u003eNextiva\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888390\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png\" alt=\"The Grasshopper logo.\"\u003e\u003cbr\u003eGrasshopper\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e$30.00\u003c/td\u003e\u003ctd\u003e$30.95\u003c/td\u003e\u003ctd\u003e$18.00\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026amp;pub_param_1=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat RingCentral\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://www.nextinsure.com/listingdisplay/display/?src=692824\u0026amp;passthru=1\u0026amp;ccid=5048346\u0026amp;alturl=https%3A%2F%2Fwww.biltrewards.com\u0026amp;tag.sub_id=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Nextiva\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://appwiki.nl/link/brand/ei7h3hOQbU7Rbs5CCSbnte7w3Ur9w25B?sub1=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Expert Market\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eSee more RingCentral alternatives:\u003cbr\u003e\u003cbr\u003eIn this \u003ca href=\"https://fortune.com/recommends/voip/vonage-review/\"\u003eVonage review\u003c/a\u003e, we weigh service features and user experience to determine if this business phone solution is good value for the money.\u003cbr\u003eZoom is more than a platform for video calls. In our \u003ca href=\"https://fortune.com/recommends/voip/zoom-phone-review/\"\u003eZoom Phone Review\u003c/a\u003e, we explore this VoIP offering and the best features for small businesses.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/nextiva-review/\"\u003eNextiva\u003c/a\u003e may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ooma-office-review/\"\u003eOoma Office\u003c/a\u003e provides a comprehensive VoIP feature set that can grow with your business.\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003e\u003cstrong\u003eIs RingCentral right for you?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eFor a well-rounded and feature-rich VoIP solution, RingCentral is a very competitive choice. With multiple channels in which to communicate, extensive business integrations, and great scalability, there are very few small and medium-sized businesses (SMBs) that couldn’t benefit from a RingCentral subscription.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhile it’s not the best solution for solopreneurs without high call volumes, it’s good for those planning for growth. It’s also one of the few providers offering all virtual number types, which helps businesses expand and maintain in new and existing markets. RingCentral has a 30-day free trial to help you explore the features of the platform ranging from calling features to in-depth analytics.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"faqs\"\u003e\u003cstrong\u003eFrequently asked questions\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eWhat type of business is RingCentral best for?\u003c/summary\u003e\n\u003cp\u003eRingCentral is best for customer-facing businesses looking to make the experience more efficient. By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs RingCentral the same as Zoom?\u003c/summary\u003e\n\u003cp\u003eNo, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs there a free version of RingCentral?\u003c/summary\u003e\n\u003cp\u003eNo, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro.\u0026nbsp;\u003c/p\u003e\n\u003c/details\u003e\n\n\n\r\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\r\n\r\n\r\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003eRead more small business guides\u003c/h3\u003e\r\n\r\n\r\n\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eNot sure which provider fits the bill? We’ve rounded up the overall \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003ebest VoIP services \u003c/a\u003efor small businesses.\u003c/li\u003e\r\n \t\u003cli\u003eLooking for a less expensive option? There are plenty of \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP\u003c/a\u003e platforms that offer decent bang for your buck.\u003c/li\u003e\r\n \t\u003cli\u003eIf you’re expecting a large number of inbound or outbound calls, \u003ca href=\"https://fortune.com/recommends/voip/best-call-center-software/\"\u003ecall center software \u003c/a\u003e may be the better fit for your needs.\u003c/li\u003e\r\n \t\u003cli\u003eA VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003ebest cheap CRM services \u003c/a\u003ethat make communication a breeze.\u003c/li\u003e\r\n \t\u003cli\u003eMake sure your business website can handle all the information you need to present to your audience. Check out our list of the \u003ca href=\"https://fortune.com/recommends/web-hosting/best-web-hosting-services/\"\u003ebest web hosting providers\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","databaseId":3890958,"dateGmt":"2024-05-29T13:00:00","dek":"","description":"In our RingCentral review, we look at features, plans, and costs for small business. Read on to see how well it’ll fit your company.\n","faq":[{"answer":"RingCentral is best for customer-facing businesses looking to make the experience more efficient. By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries.","question":"What type of business is RingCentral best for?","__typename":"FaqField"},{"answer":"No, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners.","question":"Is RingCentral the same as Zoom?","__typename":"FaqField"},{"answer":"No, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro. ","question":"Is there a free version of RingCentral?","__typename":"FaqField"}],"featuredMediaType":"image","floatingNavContent":"\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#overview\"\u003eRingCentral overview\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#plans\"\u003ePlans \u0026amp; pricing\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#services\"\u003eMore RingCentral services\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#platform\"\u003ePlatform \u0026amp; support\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#security\"\u003eSecurity\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#user-reviews\"\u003eUser reviews\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#alternatives\"\u003eRingCentral alternatives\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#faqs\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","floatingNavTitle":"On this page","footnotes":null,"id":"cG9zdDozODkwOTU4","image":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg?resize=1200,600","imageCaption":"RingCentral is a VoIP provider that features numerous additional small business communication features.","imageCredit":"Illustration by Fortune; Original logo by RingCentral","keywords":"","link":"https://fortune.com/recommends/voip/ringcentral-review/","metaTitle":"RingCentral review: How the VoIP provider delivers strong features for small businesses","modifiedGmt":"2024-11-15T11:31:34","pageType":"evergreen","platformCD":"recommends","postId":3890958,"postSettings":{"postSettingsDek":null,"enableSubscriptionPlea":true,"subscriptionPleaDesign":"with-bottom-border","subscriptionPleaPosition":null,"subscriptionPleaTextLined":"Follow Fortune Recommends on \u003ca href=\"https://www.linkedin.com/showcase/fortunerecommends/\" target=\"_blank\" rel=\"noopener\"\u003eLinkedIn,\u003c/a\u003e \u003ca href=\"https://twitter.com/fortunerecs\" target=\"_blank\" rel=\"noopener\"\u003eX\u003c/a\u003e, and \u003ca href=\"https://www.tiktok.com/@fortunerecs\"\u003eTikTok\u003c/a\u003e.","bylineCommentary":null,"mediaItem":{"altText":"The RingCentral logo.","caption":"","mediaItemUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg"},"__typename":"Settings"},"premiumCategory":{"name":"F-Search","premiumCategoryId":447850669,"link":"https://fortune.com/?taxonomy=premium_categories\u0026term=f-search-free","__typename":"BrandedArticlePremiumCategoryFieldsFields"},"primaryPostTag":{"name":"Review","primaryTagId":309,"link":"https://fortune.com/tag/review/","uri":"/tag/review/","__typename":"BrandedArticlePrimaryPostTagIdFieldsFields"},"primarySection":{"name":"VOIP","primarySectionId":447864432,"link":"https://fortune.com/recommends/voip/","uri":"/recommends/voip/","__typename":"BrandedArticlePrimarySectionIdFieldsFields"},"primaryTopic":{"name":"","primaryTopicId":-1},"relatedVideoId":"","relatedVideoType":"no_video","reviewedBy":{"funFactHeader":"","funFactValue":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=150","name":"Ehab Zahriyeh","role":"Senior Editor, Personal Finance","shortIntro":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/ehabz/","twitterUrl":"","__typename":"ReviewerSocialUrlsFields"},"uri":"/author/ehabzahriyeh/"},"sectionNames":["Business Solutions","VOIP"],"sections":[{"name":"Business Solutions","sectionId":447864431,"slug":"business","__typename":"BrandedArticleClassificationSectionFieldsFields"},{"name":"VOIP","sectionId":447864432,"slug":"voip","__typename":"BrandedArticleClassificationSectionFieldsFields"}],"series":[],"showModifiedTimestamp":1,"socialDescription":"Finding the right VoIP system is difficult, but RingCentral packs in the key features. Read our RingCentral review to see if it’s a fit for your company.","socialTitle":"Why is RingCentral one of the top VoIP providers?","stickyCta":null,"tagNames":["business technology","no copyright","Review","Reviews","Telecommunications"],"tags":[{"name":"business technology","tagId":258845,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"no copyright","tagId":447849520,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Review","tagId":309,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Reviews","tagId":447865370,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Telecommunications","tagId":30684,"__typename":"BrandedArticleClassificationTagFieldsFields"}],"templateType":"landing_page","thumbnailUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg","title":"RingCentral review December 2024: Features, call quality, integrations and more","topicNames":[],"topics":[],"url":"https://fortune.com/recommends/voip/ringcentral-review/","videoId":null,"widgetCss":null},"articleData":{"adTags":[{"adtagname":"cat_VOIP","description":null,"slug":"cat-voip"},{"adtagname":"High Intent","description":null,"slug":"high-intent"},{"adtagname":"ptype_Review","description":null,"slug":"ptype-review"}],"audienceDek":"In our RingCentral review, we look at features, plans, and costs for small business. Read on to see how well it’ll fit your company.\n","authorNames":["Corey McCraw"],"authors":[{"email":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/04/Corey-McCraw-headshot.png?w=150","name":"Corey McCraw","sameAs":"","type":"Person","uri":"/author/corey-mccraw/","url":"https://fortune.com/author/corey-mccraw/","role":"Small Business Expert","funFactHeader":"","funFactValue":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/corey-mccraw-66254731/","twitterUrl":"","__typename":"AuthorSocialUrlsFields"},"shortIntro":"\u003cp\u003e\u003cspan style=\"font-weight: 400\"\u003eCorey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space for more than a decade, and holds a degree from the University of Massachusetts Amherst.\u003c/span\u003e\u003c/p\u003e\n","__typename":"Co-authors"}],"breadcrumbs":{"items":[{"label":"BUSINESS SOLUTIONS","link":"https://fortune.com/recommends/business/"},{"label":"VOIP","link":"/recommends/voip/"},{"label":"RINGCENTRAL REVIEW: HOW THE VOIP PROVIDER DELIVERS STRONG FEATURES FOR SMALL BUSINESSES","link":""}]},"bypassPaywall":{"postBypassLinkEnabled":"","postBypassLinkUnique":""},"canonicalUrl":null,"channel":"VOIP","content":"\u003cp\u003eConnecting 5 million users across the globe, RingCentral is arguably one of the largest \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\" data-type=\"link\" data-id=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003evoice-over-internet-protocol (VoIP) providers\u003c/a\u003e. There’s a reason for its success. Boasting over 300 integrations with third-party software solutions and a wide array of communications features, RingCentral provides small businesses with critical tools. Are you in need of multiple types of virtual numbers? Do you want a service that has top-tier app support? What about call handling features? RingCentral has you covered in all of these regards.\u0026nbsp;\u003c/p\u003e\u003cdiv class=\"paywall-selector\"\u003e\u003c/div\u003e\u003cdiv class=\"paywall\"\u003e\n\n\n\n\u003cp\u003eOverall, RingCentral is an all-in-one solution that bolsters the communications stacks of multiple types of small businesses. While its claim to fame is cloud-based telephony, you’ll find that it covers a wide range of unified communications (UC) features as well. Video conferencing, team chat with presence, and fax are all available. RingCentral offers both volume and annual discounts, which makes it an affordable solution as well. \u003c/p\u003e\n\n\n\u003cdiv class=\"product-card-inline-wrapper\"\u003e\r\n\u003cdiv class=\"card-area-1\"\u003e\r\n\u003ch3 id=\"overview\" class=\"card-title\"\u003eRingCentral\u003c/h3\u003e\r\n\u003csection class=\"card-description\"\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003ePrice:\u003c/td\u003e\r\n\u003ctd\u003eStarting at $30.00 per user, per month (discounts available)\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eFeatures:\u003c/td\u003e\r\n\u003ctd\u003eVoIP calling, video conferencing, internet fax\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing\" data-tooltip=\"VoIP calling, short message service (SMS) and multimedia messaging service (MMS) texting, video conferencing, team chat, and internet faxing\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eBest add-ons:\u003c/td\u003e\r\n\u003ctd\u003eToll-free or local phone numbers, international phone numbers\u0026#8230;\r\n\u003cdiv tabindex=\"0\" role=\"tooltip\" aria-label=\"Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event\" data-tooltip=\"Additional toll-free or local numbers, additional international numbers, additional vanity numbers, RingCentral Rooms, RingCentral Webinar, and RingCentral Event\"\u003e\u003c/div\u003e\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003eNoteworthy integrations:\u003c/td\u003e\r\n\u003ctd\u003eSalesforce, Microsoft Teams, Google Workspace, Slack, Zoho, Zendesk, and Mailchimp\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-image card-area-2\"\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026#038;pub_param_1=3890958\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3872315 size-medium\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral_Logo.png?w=300\" alt=\"The RingCentral logo.\" width=\"300\" height=\"44\" /\u003e\u003c/a\u003e\u003c/div\u003e\r\n\u003cdiv class=\"card-area-3\"\u003e\r\n\r\n\u003ca class=\"button-desktop\" href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026#038;pub_param_1=3890958\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat RingCentral\u003c/p\u003e\r\n\r\n\u003c/div\u003e\r\n\u003cdiv class=\"card-area-4\"\u003e\u003csection class=\"card-accordion three-pannels\" role=\"tablist\"\u003e\u003c!-- pannel 1 --\u003e\r\n\u003cinput id=\"control0-[ID]\" role=\"tab\" checked=\"checked\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content0-[ID]\" /\u003e\r\n\u003clabel tabindex=\"0\" role=\"button\" for=\"control0-[ID]\"\u003e\r\nPros and Cons\u003c/label\u003e\r\n\u003cdiv id=\"content0-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label0-[ID]\"\u003e\u003cstyle\u003eN/A\u003c/style\u003e\r\n\u003cdiv class=\"pros_cons\"\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003ePros\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eMore than 300 third-party integrations\u003c/li\u003e\r\n \t\u003cli\u003e99.999% service-level agreement (SLA)\u003c/li\u003e\r\n \t\u003cli\u003eOperates across multiple endpoints seamlessly\u003c/li\u003e\r\n \t\u003cli\u003eDeep-dive analytics tools with reporting\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003cdiv\u003e\r\n\u003ch4\u003eCons\u003c/h4\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eExpensive pricing plans before discounts\u003c/li\u003e\r\n \t\u003cli\u003eAll features not available in first tier\u003c/li\u003e\r\n \t\u003cli\u003eCustomer service slow to respond\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c!-- pannel 2 --\u003e\r\n\u003cinput id=\"control1-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content1-[ID]\" /\u003e\r\n\u003clabel id=\"label1-[ID]\" tabindex=\"0\" role=\"button\" for=\"control1-[ID]\"\u003e\r\nWho is RingCentral good for?\u003c/label\u003e\r\n\u003cdiv id=\"content1-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label1-[ID]\"\u003eRingCentral is an agile solution for most businesses that need a coordinated communications system. With its wide array of communication channels, most users find that the VoIP service offers enough tools to communicate with customers, partners, and colleagues. For example, with its native integrations with customer resource management solutions, managing customer data is simple and will help your agents have easy access to information about each caller.\r\nAdditionally, communicating with colleagues is simplified thanks to the UC features of the provider. Calling a colleague through the VoIP app allows you to upgrade the call to a video conference with a click. This bolsters collaboration, which is important for sales teams looking to strategize and close deals. For similar collaboration, team chat is also a useful feature available to subscribers.\u003c/div\u003e\r\n\u003c!-- pannel 3 --\u003e\r\n\u003cinput id=\"control2-[ID]\" role=\"tab\" name=\"accordion-pannel-[ID]\" type=\"radio\" aria-controls=\"content2-[ID]\" /\u003e\r\n\u003clabel id=\"label2-[ID]\" tabindex=\"0\" role=\"button\" for=\"control2-[ID]\"\u003e\r\nWho shouldn’t use RingCentral?\u003c/label\u003e\r\n\u003cdiv id=\"content2-[ID]\" class=\"card-accordion-panel\" role=\"tabpanel\" aria-labelledby=\"label2-[ID]\"\u003eRingCentral is far from the best solution for very small teams or solopreneurs. These types of businesses might feel that there’s a feature bloat that’s not compatible with small companies that only need a telephone system. While the telephony aspect of RingCentral’s overall service is excellent, having features, such as video conferencing, team chat, and numerous integrations might be overkill for those just starting.\r\nFrom a pricing perspective, RingCentral gets expensive relatively quickly, even with the volume and annual discounts. Without discounts, the $30 price is expensive, especially when taking into consideration other telephony-specific solutions, such as Grasshopper and Google Voice. These providers have plans that are much more solopreneur-friendly.\u003c/div\u003e\r\n\u003ca class=\"button-mobile\" href=\"http://businesscom.go2cloud.org/aff_c?offer_id=82\u0026amp;aff_id=1119\u0026amp;source=fortune\u0026amp;aff_sub=3890958\" target=\"_blank\" rel=\"noopener nofollow\"\u003eView offer \u003c/a\u003e\r\n\u003cp class=\"cta-caption\"\u003eat Ring Central\u003c/p\u003e\r\n\r\n\u003c/section\u003e\u003c/div\u003e\r\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"plans\"\u003e\u003cstrong\u003eRingCentral service plan overview\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eRingCentral has a three-plan system with available volume and annual discounts that cover a wide variety of business sizes. Base plans include interactive voice response (IVR) menus, visual voicemail, and basic integrations. The number of video conferencing attendees, integrations, and overall features increase as you scale up available plan tiers.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table optimized-table-widget\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003ePlans\u003c/th\u003e\u003cth\u003eFree trial or plan available?\u003c/th\u003e\u003cth\u003eFeatures\u003c/th\u003e\u003cth\u003ePricing\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eCore\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003eBusiness or toll-free number included\u003cbr\u003e100 toll-free minutes\u003cbr\u003eOn-demand call recording\u003cbr\u003eUp to 100 video meeting participants\u003c/td\u003e\u003ctd\u003e$30.00 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAdvanced\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003e[1,000 toll-free minutes\u003cbr\u003eAdvanced call routing\u003cbr\u003eAutomatic/on-demand call recording\u003cbr\u003eUnlimited internet fax\u003c/td\u003e\u003ctd\u003e$35 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUltra\u003c/td\u003e\u003ctd\u003eYes, 30 days\u003c/td\u003e\u003ctd\u003e10,000 toll fee minutes\u003cbr\u003eAdvanced call routing\u003cbr\u003eUp to 200 video meeting participants\u003cbr\u003eUnlimited file, message, and recording storage\u003c/td\u003e\u003ctd\u003e$45 per month, per user\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e\u003cstrong\u003eBest RingCentral VoIP plan for small businesses: Core\u003c/strong\u003e\u003c/h3\u003e\n\n\n\n\u003cp\u003eA small business that’s starting to grow and needs features to support its growth will be best served by selecting the Core plan. This plan costs $30 per user, per month and includes unlimited calling within the United States and Canada as well as SMS and MMS texting. As 97% of Americans own cell phones, having a means to communicate with them quickly is invaluable.\u003c/p\u003e\n\n\n\n\u003cp\u003eIn addition to these tools, the Core plan has 100-attendee video conferencing and team chat. This reduces the need for external solutions, such as Zoom, Google Meet, or Slack. RingCentral is one of the few providers with IVR in its base plan. Unlike an auto attendant, which provides a menu system for call handling, IVR is more advanced and provides voice prompts and self-service options. This helps a small business appear more professional to its customers.\u0026nbsp;\u003c/p\u003e\n\n\n\u003cp\u003e\u003cstyle\u003eN/A\u003c/style\u003e\n\u003c/p\u003e\n\u003cdiv class=\"pros_cons\"\u003e\n\u003cdiv\u003e\n\u003ch3\u003ePros\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e99.999% SLA\u003c/li\u003e\n\u003cli\u003e24/7 customer support\u003c/li\u003e\n\u003cli\u003eHigh-definition (HD) voice and video conferencing\u003c/li\u003e\n\u003cli\u003eVisual voicemail/ voicemail transcriptions\u003c/li\u003e\n\u003cli\u003eSubscription includes a business or toll-free number\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003eCons\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOnly offers on-demand call recording\u003c/li\u003e\n\u003cli\u003eNo advanced call monitoring features included\u003c/li\u003e\n\u003cli\u003eStorage for files, messages, and recordings is not unlimited at this tier\u003c/li\u003e\n\u003cli\u003eNot all industry-specific integrations available at this tier\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"services\"\u003e\u003cstrong\u003eOther services RingCentral offers\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eAside from its baseline cloud telephony abilities, RingCentral also offers multiple features for those looking to bolster their communications profile. These include:\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVideo conferencing:\u003c/strong\u003e Its video conferencing solution is for up to 200 attendees. Meetings have chat, screen sharing, whiteboarding, and collaborative notes.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingSense AI:\u003c/strong\u003e RingSense is an artificial intelligence (AI) solution used to create summaries and transcripts for meetings. Keywords are also searchable in transcripts.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eInternet faxing:\u003c/strong\u003e With RingCentral, you can send communications using e-fax. Internet faxing doesn’t require a traditional fax machine since it uses the RingCentral app.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eContact center tools:\u003c/strong\u003e RingCentral offers a dedicated contact center as a service (CCaaS) solution. With it, you’ll have call monitoring features and support for larger agent groups.\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingCentral Rooms:\u003c/strong\u003e This service uses a hardware partnership with Logitech, Poly, and Yealink to provide the optimal meeting environment. The supplied devices are easy to set up and manage.\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003cstrong\u003eRingCentral Webinars:\u003c/strong\u003e RingCentral’s webinar platform is easy to use and has features that include polls, an AI writer, transcription, translated Q\u0026amp;As, and universal browser support.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"platform\"\u003e\u003cstrong\u003eThe RingCentral platform and customer support\u003c/strong\u003e\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eRingCentral’s system is fairly intuitive when it comes to user interface (UI) and design. We found traversal of the website and app to be easy, but getting set up and acclimated to using RingCentral does require some time. Thankfully, there is an implementation session for new subscribers to utilize that only takes an hour. RingCentral University also helps with the navigation of the platform.\u003c/p\u003e\n\n\n\n\u003cp\u003eCustom support is offered to subscribers of all tiers 24/7. Phone, chat, email, social media, and the community support page are all viable options for getting support for your phone system needs and answers to your inquiries.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"security\"\u003e\u003cstrong\u003eIs RingCentral secure?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eThere are several methods in which RingCentral ensures that communication on the platform is secure. First, it\u0026nbsp; uses all of the standard encryption methodologies to protect data as it’s being sent on its platform and as it’s at rest. These include transport layer security (TLS) for data packets as they travel and AES-256 encryption for the data on the server and local systems.\u003c/p\u003e\n\n\n\n\u003cp\u003eIn addition to these, RingCentral also uses end-to-end encryption (E2EE) for video conferences. With E2EE, both sender and receiver generate automatic encryption keys so that any data packets transferred are highly secure. As a result, video conferences using E2EE are protected from modification and eavesdropping, resulting in heightened confidentiality.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"user-reviews\"\u003e\u003cstrong\u003eRingCentral user reviews\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eOverall, the user experience with RingCentral has been positive, giving praise to the quality of calls. On Software Advice, this provider was given a rating of 4.2 out of 5. Users liked how intuitive the interface is and how easy it is to set up. Many also liked that the phone system is reliable with an SLA of 99.999%. Most of the drawbacks found in user reviews have to do with the price of the plans before discounts and the occasional slowness of receiving a customer service response.\u003c/p\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eRingCentral offers professionals like myself who don’t want to give out their personal phone number clients an excellent tool for managing customer relationships. The contact history, mobile and web apps, and seamless integrations make it worthwhile.\u003cbr\u003e\u003cbr\u003e\u003cem\u003e\u003ca href=\"https://fortune.com/author/jess-pingrey/\"\u003eJess Pingrey\u003c/a\u003e, Fortune Recommends contributor\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"alternatives\"\u003e\u003cstrong\u003eCompare RingCentral alternatives\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cfigure class=\"wp-block-table comparison-table-widget selected-1\"\u003e\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3872439\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Untitled-1-copy.png\" alt=\"The RingCentral logo.\"\u003e\u003cbr\u003eRingCentral\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3872208\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_Nextiva_Logo.png\" alt=\"The Nextiva logo.\"\u003e\u003cbr\u003eNextiva\u003c/th\u003e\u003cth\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"94\" class=\"wp-image-3888390\" style=\"width: 150px;\" src=\"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_The-Grasshopper-logo.png\" alt=\"The Grasshopper logo.\"\u003e\u003cbr\u003eGrasshopper\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003ctd\u003eStarting pricing\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e$30.00\u003c/td\u003e\u003ctd\u003e$30.95\u003c/td\u003e\u003ctd\u003e$18.00\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003ctd\u003eUnlimited domestic calling and texting?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003ctd\u003eInternational calling supported?\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003ctd\u003eYes\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003e\u003ca href=\"https://funnel.naturaltracking.com/v4?key=Uxzfv4Cr0jfaCeAZdljq\u0026amp;pub_param_1=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat RingCentral\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://www.nextinsure.com/listingdisplay/display/?src=692824\u0026amp;passthru=1\u0026amp;ccid=5048346\u0026amp;alturl=https%3A%2F%2Fwww.biltrewards.com\u0026amp;tag.sub_id=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Nextiva\u003c/td\u003e\u003ctd\u003e\u003ca href=\"https://appwiki.nl/link/brand/ei7h3hOQbU7Rbs5CCSbnte7w3Ur9w25B?sub1=3890958\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"\u003eView offer\u003c/a\u003e \u003cbr\u003eat Expert Market\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003ePro tip\u003c/h3\u003e\n\n\n\n\u003cp\u003eSee more RingCentral alternatives:\u003cbr\u003e\u003cbr\u003eIn this \u003ca href=\"https://fortune.com/recommends/voip/vonage-review/\"\u003eVonage review\u003c/a\u003e, we weigh service features and user experience to determine if this business phone solution is good value for the money.\u003cbr\u003eZoom is more than a platform for video calls. In our \u003ca href=\"https://fortune.com/recommends/voip/zoom-phone-review/\"\u003eZoom Phone Review\u003c/a\u003e, we explore this VoIP offering and the best features for small businesses.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/nextiva-review/\"\u003eNextiva\u003c/a\u003e may be an excellent choice if you are part of a small-to-midsize organization that wants a VoIP solution built alongside a robust suite of collaboration features.\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://fortune.com/recommends/voip/ooma-office-review/\"\u003eOoma Office\u003c/a\u003e provides a comprehensive VoIP feature set that can grow with your business.\u003c/p\u003e\n\u003c/div\u003e\u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003e\u003cstrong\u003eIs RingCentral right for you?\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cp\u003eFor a well-rounded and feature-rich VoIP solution, RingCentral is a very competitive choice. With multiple channels in which to communicate, extensive business integrations, and great scalability, there are very few small and medium-sized businesses (SMBs) that couldn’t benefit from a RingCentral subscription.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhile it’s not the best solution for solopreneurs without high call volumes, it’s good for those planning for growth. It’s also one of the few providers offering all virtual number types, which helps businesses expand and maintain in new and existing markets. RingCentral has a 30-day free trial to help you explore the features of the platform ranging from calling features to in-depth analytics.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\" id=\"faqs\"\u003e\u003cstrong\u003eFrequently asked questions\u003c/strong\u003e\u003c/h2\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eWhat type of business is RingCentral best for?\u003c/summary\u003e\n\u003cp\u003eRingCentral is best for customer-facing businesses looking to make the experience more efficient. By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs RingCentral the same as Zoom?\u003c/summary\u003e\n\u003cp\u003eNo, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners.\u003c/p\u003e\n\u003c/details\u003e\n\n\n\n\u003cdetails class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"\u003e\u003csummary\u003eIs there a free version of RingCentral?\u003c/summary\u003e\n\u003cp\u003eNo, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro.\u0026nbsp;\u003c/p\u003e\n\u003c/details\u003e\n\n\n\r\n\u003cdiv class=\"wp-block-group pro-tip-box-widget\"\u003e\u003cdiv class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"\u003e\r\n\r\n\r\n\u003ch3 class=\"wp-block-heading pro-tip-box-heading\"\u003eRead more small business guides\u003c/h3\u003e\r\n\r\n\r\n\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli style=\"list-style-type: none;\"\u003e\r\n\u003cul\u003e\r\n \t\u003cli\u003eNot sure which provider fits the bill? We’ve rounded up the overall \u003ca href=\"https://fortune.com/recommends/voip/best-voip-service/\"\u003ebest VoIP services \u003c/a\u003efor small businesses.\u003c/li\u003e\r\n \t\u003cli\u003eLooking for a less expensive option? There are plenty of \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003echeap VoIP\u003c/a\u003e platforms that offer decent bang for your buck.\u003c/li\u003e\r\n \t\u003cli\u003eIf you’re expecting a large number of inbound or outbound calls, \u003ca href=\"https://fortune.com/recommends/voip/best-call-center-software/\"\u003ecall center software \u003c/a\u003e may be the better fit for your needs.\u003c/li\u003e\r\n \t\u003cli\u003eA VoIP system is a great way to build relationships with customers, but you also need to keep track of their data. Check out the \u003ca href=\"https://fortune.com/recommends/voip/cheap-voip-services/\"\u003ebest cheap CRM services \u003c/a\u003ethat make communication a breeze.\u003c/li\u003e\r\n \t\u003cli\u003eMake sure your business website can handle all the information you need to present to your audience. Check out our list of the \u003ca href=\"https://fortune.com/recommends/web-hosting/best-web-hosting-services/\"\u003ebest web hosting providers\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","databaseId":3890958,"dateGmt":"2024-05-29T13:00:00","dek":"","description":"In our RingCentral review, we look at features, plans, and costs for small business. Read on to see how well it’ll fit your company.\n","faq":[{"answer":"RingCentral is best for customer-facing businesses looking to make the experience more efficient. By default, even the base tier of RingCentral includes an IVR system. This means that a company can employ self-service menus for their customers easily, which saves time and frustration for the customer and frees agents up to tackle more difficult queries.","question":"What type of business is RingCentral best for?","__typename":"FaqField"},{"answer":"No, RingCentral isn’t the same as Zoom, but both have similarities since Zoom also has its own VoIP/UC-as-a-service (UCaaS) platform. Still, despite the presence of Zoom Phone, Zoom is more focused on video conferencing for customers and RingCentral is more focused on being an agile communication platform. Similar to Zoom, it has a built-in video conference solution but also has features, such as e-fax, which is available only through Zoom’s partners.","question":"Is RingCentral the same as Zoom?","__typename":"FaqField"},{"answer":"No, at this time, there is no free version of RingCentral, though RingCentral Video does have a free tier called Video Pro. ","question":"Is there a free version of RingCentral?","__typename":"FaqField"}],"featuredMediaType":"image","floatingNavContent":"\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#overview\"\u003eRingCentral overview\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#plans\"\u003ePlans \u0026amp; pricing\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#services\"\u003eMore RingCentral services\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#platform\"\u003ePlatform \u0026amp; support\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#security\"\u003eSecurity\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#user-reviews\"\u003eUser reviews\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#alternatives\"\u003eRingCentral alternatives\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#faqs\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","floatingNavTitle":"On this page","footnotes":null,"id":"cG9zdDozODkwOTU4","image":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg?resize=1200,600","imageCaption":"RingCentral is a VoIP provider that features numerous additional small business communication features.","imageCredit":"Illustration by Fortune; Original logo by RingCentral","keywords":"","link":"https://fortune.com/recommends/voip/ringcentral-review/","metaTitle":"RingCentral review: How the VoIP provider delivers strong features for small businesses","modifiedGmt":"2024-11-15T11:31:34","pageType":"evergreen","platformCD":"recommends","postId":3890958,"postSettings":{"postSettingsDek":null,"enableSubscriptionPlea":true,"subscriptionPleaDesign":"with-bottom-border","subscriptionPleaPosition":null,"subscriptionPleaTextLined":"Follow Fortune Recommends on \u003ca href=\"https://www.linkedin.com/showcase/fortunerecommends/\" target=\"_blank\" rel=\"noopener\"\u003eLinkedIn,\u003c/a\u003e \u003ca href=\"https://twitter.com/fortunerecs\" target=\"_blank\" rel=\"noopener\"\u003eX\u003c/a\u003e, and \u003ca href=\"https://www.tiktok.com/@fortunerecs\"\u003eTikTok\u003c/a\u003e.","bylineCommentary":null,"mediaItem":{"altText":"The RingCentral logo.","caption":"","mediaItemUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg"},"__typename":"Settings"},"premiumCategory":{"name":"F-Search","premiumCategoryId":447850669,"link":"https://fortune.com/?taxonomy=premium_categories\u0026term=f-search-free","__typename":"BrandedArticlePremiumCategoryFieldsFields"},"primaryPostTag":{"name":"Review","primaryTagId":309,"link":"https://fortune.com/tag/review/","uri":"/tag/review/","__typename":"BrandedArticlePrimaryPostTagIdFieldsFields"},"primarySection":{"name":"VOIP","primarySectionId":447864432,"link":"https://fortune.com/recommends/voip/","uri":"/recommends/voip/","__typename":"BrandedArticlePrimarySectionIdFieldsFields"},"primaryTopic":{"name":"","primaryTopicId":-1},"relatedVideoId":"","relatedVideoType":"no_video","reviewedBy":{"funFactHeader":"","funFactValue":"","image":"https://fortune.com/img-assets/wp-content/uploads/2024/02/ehab-headshot.jpeg?w=150","name":"Ehab Zahriyeh","role":"Senior Editor, Personal Finance","shortIntro":"","social":{"instaUrl":"","linkedinUrl":"https://www.linkedin.com/in/ehabz/","twitterUrl":"","__typename":"ReviewerSocialUrlsFields"},"uri":"/author/ehabzahriyeh/"},"sectionNames":["Business Solutions","VOIP"],"sections":[{"name":"Business Solutions","sectionId":447864431,"slug":"business","__typename":"BrandedArticleClassificationSectionFieldsFields"},{"name":"VOIP","sectionId":447864432,"slug":"voip","__typename":"BrandedArticleClassificationSectionFieldsFields"}],"series":[],"showModifiedTimestamp":1,"socialDescription":"Finding the right VoIP system is difficult, but RingCentral packs in the key features. Read our RingCentral review to see if it’s a fit for your company.","socialTitle":"Why is RingCentral one of the top VoIP providers?","stickyCta":null,"tagNames":["business technology","no copyright","Review","Reviews","Telecommunications"],"tags":[{"name":"business technology","tagId":258845,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"no copyright","tagId":447849520,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Review","tagId":309,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Reviews","tagId":447865370,"__typename":"BrandedArticleClassificationTagFieldsFields"},{"name":"Telecommunications","tagId":30684,"__typename":"BrandedArticleClassificationTagFieldsFields"}],"templateType":"landing_page","thumbnailUrl":"https://fortune.com/img-assets/wp-content/uploads/2024/05/Recommends_RingCentral-logo.jpg","title":"RingCentral review December 2024: Features, call quality, integrations and more","topicNames":[],"topics":[],"url":"https://fortune.com/recommends/voip/ringcentral-review/","videoId":null,"widgetCss":null},"dataLayer":{"pageTypeCG":"article","platformCD":"recommends","articleNameCD":"RingCentral review December 2024: Features, call quality, integrations and more","authorNameCD":["Corey McCraw"],"categoryCG":"voip","cmsCategoryCD":"evergreen","CMSSubCategoryCD":["business technology","no copyright","Review","Reviews","Telecommunications"],"contentCMSID":3890958,"HasVideoCD":false,"premiumCategoryCD":"F-Search","publishDateCD":"May 29, 2024","subCategoryCG":["Business Solutions","VOIP"],"articleCategoryCD":"voip"},"headData":{"authors":"","canonicalUrl":null,"databaseId":"3890958","dateGmt":"2024-05-29T13:00:00","description":"In our RingCentral review, we look at features, plans, and costs for small business. 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