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La soluzione per software e servizi cloud per il servizio clienti | Zendesk
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Incoraggiali a trovare risposta alle domande più comuni senza vincoli di orario, con bot basati sull’intelligenza artificiale, centri assistenza personalizzati e forum della community su argomenti tecnici.</p><a href="/it/guide/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Scopri gli strumenti self-service e basati sull’intelligenza artificiale</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27225%27%20height=%27365%27/%3e"/></span><img alt="Product screen: Chat window showing conversation flow" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Chat window showing conversation flow" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Assistenza personalizzata</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gli agenti rafforzano la relazione con i clienti attraverso un servizio personalizzato a qualsiasi livello, integrando dati CRM, cronologia di licenze e abbonamenti, e cronologia di configurazione e utilizzo. Un’unica visione a 360 gradi promuove la fedeltà al brand.</p><a href="/it/platform/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Scopri la piattaforma Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27600%27%20height=%27327%27/%3e"/></span><img alt="Product screen: User details" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: User details" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Lavorare in modo più efficiente e smart</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Migliora la soddisfazione degli agenti con il rilevamento dell’intento e il triage automatico, che permettono di inviare i ticket direttamente agli esperti appropriati. Evita agli agenti le attività ripetitive per le richieste più frequenti di informazioni su prodotti o problemi, grazie alle funzioni di indirizzamento, all’automazione e ai workflow basati sull’intelligenza artificiale.</p><a href="/it/service/routing-and-intelligence/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Scopri di più su indirizzamento e intelligenza artificiale</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Product screen: Customer chat window" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Customer chat window" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Collaborazione tra i team</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Agevolare la collaborazione per i team di front-end e back-end unificando i canali di comunicazione interna. Integra app quali Jira e Slack per semplificare l’escalation dei ticket. Per gli agenti risultano molto utili anche i dati condivisi da dashboard pronte all’uso.</p><a href="/it/collaboration/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Visualizza tutti gli strumenti di collaborazione</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Dashboard screen" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Dashboard screen" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Trasformazione dei dati per fidelizzare i clienti</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Grazie a strumenti di reporting e analisi personalizzati e pronti all’uso, puoi monitorare il percorso del cliente e fornire un’assistenza software proattiva, prima ancora che i problemi si presentino. Utilizza dashboard e metodi di feedback personalizzati per valutare il customer sentiment e premiarne la fedeltà. In questo modo avrai una strategia CX basata sui dati e agenti pronti a cogliere opportunità di upselling e cross-selling dei tuoi prodotti.</p><a href="/it/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Visualizza gli strumenti di reporting e analisi</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27748%27%20height=%27564%27/%3e"/></span><img alt="Ticket created by channel chart" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Ticket created by channel chart" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 itOaYH"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Scopri cosa può fare Zendesk</h2><a href="/it/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richiedi una demo</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-software/logos/logo_qumu.png" alt="Logo: Qumu" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Creazione di un team di assistenza eccellente per promuovere il mantenimento dei clienti</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Nonostante il forte aumento delle richieste di assistenza per la piattaforma della nostra azienda, le metriche di soddisfazione del cliente e i tassi di rinnovo sono ancora ai massimi storici.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Scott Gilbert</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Director of Global Customer Support, Qumu</p></cite><a href="/it/customer/qumu/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Continua a leggere</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/QUMU-5.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-unity-gray.svg" alt="Logo: Unity" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Promuovere la scalabilità con opzioni self-service</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“L’anno scorso abbiamo deviato quasi 8.000 ticket grazie al self-service abilitato da Zendesk, con un risparmio di circa 1,3 milioni di dollari grazie alla riduzione dei ticket.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">David Schroeder</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Manager of Services Support, Unity</p></cite><a href="/it/customer/unity/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Continua a leggere</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Unity/Unity_3D_Design.png"/></noscript></span></span></div></div></div></div></section><section 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tabindex="-1" style="width:100%;display:inline-block"><a href="/it/blog/software-cloud-services-scaling-cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Come le società di software e servizi cloud possono scalare la CX con il self-service</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Post di blog</p><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" 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fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/it/blog/increasing-net-retention/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Accelerazione del mantenimento netto attraverso una CX innovativa e trasformativa</h4><p 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d1eipm3vz40hy0.cloudfront.net/images/software-cloud-services-net-retention-hero.jpg"/></noscript></span></span></div><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Leggi l’articolo</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="2" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/it/blog/zendesk-cx-software-cloud-services/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Zendesk per servizi cloud e software</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Riepilogo delle soluzioni</p><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 750w, 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src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg"/></noscript></span></span></div><p data-interaction-type="link-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Scarica il riepilogo</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a target="_blank" rel="noopener noreferrer" href="https://cx-trends-report-2022.zendesk.com/insights#tech" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Trend tecnologici della CX</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Report</p><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-customer-experience-trends/2022/ai-cs.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-customer-experience-trends/2022/ai-cs.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-customer-experience-trends/2022/ai-cs.jpg 828w, 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per servizi cloud e software","katamari-2":"Fidelizza i clienti con la CX trasformativa","katamari-3":"Con il settore dei servizi cloud e del software in rapida espansione, è importante dedicare un’attenzione particolare sia alla cura dei clienti esistenti, sia all’acquisizione di nuovi. Zendesk offre gli strumenti e le risorse di cui le società di servizi cloud e software hanno bisogno per creare una customer experience fluida e promuovere la fedeltà al brand su larga scala.","katamari-4":"Richiedi una demo","katamari-5":"Anche tu puoi offrire customer experience eccezionali, come queste aziende innovative","katamari-6":"L’approccio di Zendesk per servizi cloud e software ","katamari-7":"Scalabilità con opzioni self-service","katamari-8":"A volte i clienti hanno solo bisogno di una risposta rapida. Incoraggiali a trovare le informazioni che cercano in autonomia e senza vincoli di orario: bot basati sull’intelligenza artificiale, centri assistenza personalizzati e forum della community su argomenti tecnici consentono di trovare le risposte alle domande più comuni.","katamari-9":"Scopri gli \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003estrumenti self-service e basati sull’intelligenza artificiale\u003c/span\u003e\u003c/a\u003e","katamari-10":"Assistenza personalizzata","katamari-11":"Una solida relazione con il cliente è una risorsa fondamentale su cui si basa la fedeltà al brand. Per consentire agli agenti di fornire sempre un servizio personalizzato, a qualsiasi livello, integra i dati di utenti e account in un’unica vista a 360°, completa di dati CRM e di tutto lo storico relativo a licenze, abbonamenti, configurazioni e utilizzo.","katamari-12":"Scopri la \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003epiattaforma Zendesk\u003c/span\u003e\u003c/a\u003e","katamari-13":"Lavoro più efficiente e smart","katamari-14":"Gli agenti dell’assistenza tecnica sono sempre molto impegnati. Con il rilevamento delle intenzioni e il triage automatico, i ticket possono essere inviati direttamente agli esperti appropriati. Inoltre, puoi ridurre le attività ripetitive per le richieste più frequenti di informazioni su prodotti o problemi grazie alle funzioni di indirizzamento, all’automazione e ai workflow basati sull’intelligenza artificiale. Gli agenti ti ringrazieranno!","katamari-15":"Scopri di più su \u003ca href=\"/service/routing-and-intelligence/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eindirizzamento e intelligenza artificiale\u003c/span\u003e\u003c/a\u003e","katamari-16":"Collaborazione tra i team","katamari-17":"Gli agenti dell’assistenza front-end non sono soli. Unificando i canali di comunicazione interna, puoi agevolare la collaborazione tra gli agenti e i team di back-end in tutto il mondo. Integra app come Jira e Slack per semplificare l’escalation dei ticket e usa i dashboard pronti all’uso per condividere i dati e permettere così al tuo team di migliorare la customer experience. ","katamari-18":"Scopri tutti gli \u003ca href=\"/collaboration/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003estrumenti di collaborazione\u003c/span\u003e\u003c/a\u003e","katamari-19":"Trasformazione dei dati per fidelizzare i clienti ","katamari-20":"Una strategia CX basata sui dati è fondamentale per offrire un’assistenza eccellente. Strumenti di reporting e analisi personalizzati e pronti all’uso permettono di monitorare il percorso del cliente e fornire un’assistenza software proattiva, prima ancora che i problemi si presentino. Utilizza dashboard e metodi di feedback personalizzati per valutare il sentiment dei clienti, premiarne la fedeltà e permettere agli agenti di cogliere opportunità di upselling e cross-selling dei tuoi prodotti. ","katamari-21":"Scopri gli \u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003estrumenti di reporting e analisi\u003c/span\u003e\u003c/a\u003e","katamari-22":"Pianifica una demo","katamari-23":"Come offrire customer experience personali: le testimonianze di aziende innovative di servizi cloud e software","katamari-24":"MANTENIMENTO DEI CLIENTI","katamari-25":"Creare un team di assistenza eccellente","katamari-26":"“Nonostante il forte aumento delle richieste di assistenza per la piattaforma della nostra azienda, le metriche di soddisfazione del cliente e i tassi di rinnovo sono ancora ai massimi storici.”","katamari-27":"Scott Gilbert","katamari-28":"Senior Director of Global Customer Support, Qumu","katamari-29":"\u003cspan class=\"faux-link\"\u003eQumu\u003c/span\u003e utilizza Zendesk per fornire un’assistenza clienti eccellente su larga scala per una base di clienti fidelizzata","katamari-swap-1":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003eI clienti sempre al primo posto\u003c/p\u003e\r\n\u003ch3 class=\"strong\"\u003ePer andare oltre\u003c/h3\u003e\r\n\u003ch5\u003e\"Cerchiamo sempre di instillare nei nostri rappresentanti il concetto che le dimensioni dell'azienda non contano. Ciò che conta è che aiutiamo i clienti a portare a termine il proprio lavoro e a realizzare i propri sogni.\"\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eDelano Mireles\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003eDirector of Worldwide Support\u003c/p\u003e\r\n\u003cimg class=\"shadow-light-gray customer-photo lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/use-cases/software-usecase-2.png\" alt=\"Foto cliente 2\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/shipstation/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg style=\"height: 20px;\" class=\"lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/logos/shipstation_logo.svg\" alt=\"Logo: ShipStation\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003eScopri come \u003cspan class=\"faux-link\"\u003eShipStation\u003c/span\u003e utilizza Zendesk per consentire ai team di collaborare.\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-36":"CREAZIONE DI UN CICLO DI MIGLIORAMENTO PER IL FUTURO","katamari-37":"Promuovere la scalabilità con opzioni self-service","katamari-38":"“L’anno scorso abbiamo deviato quasi 8.000 ticket grazie al self-service abilitato da Zendesk, con un risparmio di circa 1,3 milioni di dollari grazie alla riduzione dei ticket.”","katamari-39":"David Schroeder","katamari-40":"Senior Manager of Services Support, Unity","katamari-41":"\u003cspan class=\"faux-link\"\u003eUnity\u003c/span\u003e utilizza l’automazione e le opzioni self-service di Zendesk per scalare l’assistenza per 3,9 miliardi di utenti","katamari-42":"Consolida il tuo set di tecnologie con le integrazioni dei nostri partner","katamari-43":"Visita il nostro marketplace delle app","katamari-44":"Scopri le nostre risorse","katamari-swap-2":"\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/8-companies-exceptional-customer-experience-at-scale/\"\u003e\u003ch4 class=\"card-heading\"\u003eEcco come 8 aziende riescono a fornire un'esperienza clienti eccezionale su vasta scala\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePost sul blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-1.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeggi l'articolo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/help-customers-help-ai-infographic/\"\u003e\u003ch4 class=\"card-heading\"\u003eAiuto self-service per i clienti con l'intelligenza artificiale\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eAI\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-2.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eDai un'occhiata all'infografica\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/zendesk-benchmark-established-companies-win-digital-transformation/\"\u003e\u003ch4 class=\"card-heading\"\u003eCome le aziende ormai consolidate ottengono risultati con la trasformazione digitale\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eRicerche e report\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-3.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeggi il report\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/best-commercial-forum-software/\"\u003e\u003ch4 class=\"card-heading\"\u003eIl miglior software commerciale per la gestione dei forum\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePost sul blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-4.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeggi l'articolo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/customers-important-data/\"\u003e\u003ch4 class=\"card-heading\"\u003eProtezione dei dati dei clienti\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePost sul blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-5.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeggi l'articolo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"https://www.dropbox.com/s/qnf8exrq0c3fv5m/PR-016064_compliance%20ds_D5_as.pdf?dl=0\" target=\"_blank\"\u003e\u003ch4 class=\"card-heading\"\u003eConformità agli standard e sicurezza\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eScheda tecnica\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-6.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eScarica la scheda tecnica\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e","katamari-63":"Inizia oggi stesso","katamari-65":"Prova gratuita","katamari-64":"Guarda la demo","_edit_lock":"1674502072:2901","_edit_last":"2901","zen-0":"ZENDESK PER LE AZIENDE B2B","zen-1":"Soluzione scalabile secondo le tue esigenze","zen-2":"I tuoi clienti si aspettano l’esperienza migliore possibile. Zendesk ti consente di fornire le esperienze clienti migliori, indipendentemente da quanto rapidamente le tue esigenze crescano e si trasformino.","zen-3":"Richiedi una demo","zen-4":"Leader che forniscono le esperienze clienti migliori","zen-5":"Assistenza personalizzata","zen-6":"I tuoi servizi non sono diretti a un unico utente: la tua assistenza viene offerta ad aziende con un’ampia varietà di esigenze. La piattaforma Zendesk connette tutti i dati dei tuoi clienti in modo da fornirti una vista completa delle loro esigenze. Gli agenti possono accedere facilmente a qualsiasi canale di assistenza da un’unica posizione, consentendoti di fornire un’esperienza personalizzata a qualsiasi cliente.","zen-7":"Scopri la nostra piattaforma","zen-8":"Mantieni la massima agilità","zen-9":"Il tuo software è il motore che garantisce l’operatività delle aziende. Mentre le richieste di assistenza aumentano, l’automazione significa che ogni ticket arriva all’agente più adeguato a risolverlo. Utilizza l’intelligenza artificiale e le dashboard personalizzate per semplificare i processi che ottimizzano la produttività.","zen-10":"Scopri le funzionalità self-service e l’intelligenza artificiale","zen-11":"Unifica le comunicazioni","zen-12":"Consenti al tuo team globale di collaborare con la massima semplicità, per risolvere bug, avviare aggiornamenti o comunicare con i clienti. Accedi ai tuoi strumenti di comunicazione da un’unica posizione. Integra app come Slack e Jira e condividi le informazioni sulle dashboard per migliorare l’esperienza dei clienti.","zen-13":"Esplora Zendesk Explore","zen-14":"Sicurezza di livello aziendale","zen-15":"Ottieni una sicurezza affidabile e scalabile per la tua azienda. Zendesk ti offre i più elevati standard di settore, garantendo sempre la conformità e la protezione dei dati in scala.","zen-16":"Scopri di più sulla sicurezza","zen-17":"Sfrutta al massimo ogni opportunità","zen-18":"Zendesk è facile da implementare anche in ambienti complessi. È possibile scalare le operazioni, formare nuovi agenti e lanciare nuovi prodotti con rapidità senza doversi preoccupare di tediose attività amministrative. I nostri team di servizi professionali si occupano di configurare e integrare i prodotti in modo che tu possa dedicarti a ciò che conta veramente.","zen-19":"Scopri i servizi Zendesk","zen-20":"Scopri cosa può fare Zendesk","zen-21":"Richiedi una demo","zen-22":"Aiuta i clienti attraverso qualsiasi canale","zen-23":"\"Siamo costantemente impegnati a trovare nuovi modi per ottimizzare l’esperienza dei nostri clienti. Il cliente non dovrebbe essere preoccupato di trovare la persona giusta a cui rivolgersi nell’organizzazione. Dovrebbe semplicemente poter ricevere l’aiuto di cui ha bisogno\".","zen-24":"Jon Herstein","zen-25":"Senior Vice President del reparto Relazione clienti presso Box","zen-26":"Continua a leggere","zen-27":"Dirigiti verso il futuro","zen-28":"\"Cerchiamo sempre di far comprendere ai nostri rappresentanti che le dimensioni dell’azienda non sono importanti. Ciò che conta è fornire al cliente ciò di cui ha bisogno e mirare a esaudire i suoi sogni\".","zen-29":"Delano Mireles","zen-30":"Direttore del reparto di Assistenza globale","zen-31":"Continua a leggere","zen-32":"Integrazioni con i partner","zen-33":"Scopri le app nel nostro Marketplace","zen-34":"Esplora le risorse B2B","zen-35":"Ecco come 8 aziende riescono a fornire un’esperienza clienti eccezionale su vasta scala","zen-36":"Post di blog","zen-37":"Leggi l’articolo","zen-38":"Aiuta i clienti a essere autonomi con l’intelligenza artificiale","zen-39":"l’intelligenza artificiale","zen-40":"Dai un’occhiata all’infografica","zen-41":"Come le aziende affermate hanno successo con la trasformazione digitale","zen-42":"Ricerche e report","zen-43":"Leggi il report","zen-44":"Il miglior software per forum commerciale","zen-45":"Post di blog","zen-46":"Leggi l’articolo","zen-47":"Inizia","zen-48":"Prova gratuita","zen-49":"Richiedi una demo","_tms_delivery":"2023-04-25 19:32:48","zen-50":"Zendesk per servizi cloud e software","zen-51":"Trasforma la CX per migliorare il tasso di mantenimento netto","zen-52":"Che si tratti di clienti nuovi o esistenti, le società di software e servizi cloud devono prestare la stessa attenzione a entrambi. Zendesk offre le risorse e gli strumenti necessari per garantire una customer experience fluida e promuovere la fedeltà al brand su larga scala.","zen-53":"Richiedi una demo","zen-54":"Unisciti a queste aziende innovative che hanno trasformato la CX","zen-55":"Scalabilità con opzioni self-service","zen-56":"A volte i clienti hanno solo bisogno di una risposta rapida. Incoraggiali a trovare risposta alle domande più comuni senza vincoli di orario, con bot basati sull’intelligenza artificiale, centri assistenza personalizzati e forum della community su argomenti tecnici.","zen-57":"Scopri gli strumenti self-service e basati sull’intelligenza artificiale","zen-58":"Assistenza personalizzata","zen-59":"Gli agenti rafforzano la relazione con i clienti attraverso un servizio personalizzato a qualsiasi livello, integrando dati CRM, cronologia di licenze e abbonamenti, e cronologia di configurazione e utilizzo. Un’unica visione a 360 gradi promuove la fedeltà al brand.","zen-60":"Scopri la piattaforma Zendesk","zen-61":"Lavorare in modo più efficiente e smart","zen-62":"Migliora la soddisfazione degli agenti con il rilevamento dell’intento e il triage automatico, che permettono di inviare i ticket direttamente agli esperti appropriati. Evita agli agenti le attività ripetitive per le richieste più frequenti di informazioni su prodotti o problemi, grazie alle funzioni di indirizzamento, all’automazione e ai workflow basati sull’intelligenza artificiale.","zen-63":"Scopri di più su indirizzamento e intelligenza artificiale","zen-64":"Collaborazione tra i team","zen-65":"Agevolare la collaborazione per i team di front-end e back-end unificando i canali di comunicazione interna. Integra app quali Jira e Slack per semplificare l’escalation dei ticket. Per gli agenti risultano molto utili anche i dati condivisi da dashboard pronte all’uso.","zen-66":"Visualizza tutti gli strumenti di collaborazione","zen-67":"Trasformazione dei dati per fidelizzare i clienti","zen-68":"Grazie a strumenti di reporting e analisi personalizzati e pronti all’uso, puoi monitorare il percorso del cliente e fornire un’assistenza software proattiva, prima ancora che i problemi si presentino. Utilizza dashboard e metodi di feedback personalizzati per valutare il customer sentiment e premiarne la fedeltà. In questo modo avrai una strategia CX basata sui dati e agenti pronti a cogliere opportunità di upselling e cross-selling dei tuoi prodotti.","zen-69":"Visualizza gli strumenti di reporting e analisi","zen-70":"Creazione di un team di assistenza eccellente per promuovere il mantenimento dei clienti","zen-71":"“Nonostante il forte aumento delle richieste di assistenza per la piattaforma della nostra azienda, le metriche di soddisfazione del cliente e i tassi di rinnovo sono ancora ai massimi storici.”","zen-72":"Scott Gilbert","zen-73":"Senior Director of Global Customer Support, Qumu","zen-74":"Promuovere la scalabilità con opzioni self-service","zen-75":"“L’anno scorso abbiamo deviato quasi 8.000 ticket grazie al self-service abilitato da Zendesk, con un risparmio di circa 1,3 milioni di dollari grazie alla riduzione dei ticket.”","zen-76":"David Schroeder","zen-77":"Senior Manager of Services Support, Unity","zen-78":"Scopri le nostre risorse","zen-79":"Come le società di software e servizi cloud possono scalare la CX con il self-service","zen-80":"Accelerazione del mantenimento netto attraverso una CX innovativa e trasformativa","zen-81":"Trend tecnologici della CX","zen-82":"Zendesk per servizi cloud e software","zen-83":"Come le scale-up tecnologiche possono migliorare la customer experience utilizzando i dati","zen-84":"Come le società di software e servizi cloud utilizzano Zendesk","zen-85":"Leggi le storie","zen-86":"Report","zen-87":"Scarica il report","zen-88":"Riepilogo delle soluzioni","zen-89":"Scarica il riepilogo","zen-90":"Storie dei clienti","zen-91":"Leggi le storie","canonical":"https://www.zendesk.com/it/software/","seoTitle":"La soluzione per software e servizi cloud per il servizio clienti | Zendesk","seoDescription":"Zendesk garantisce il perfetto equilibrio tra semplicità e sofisticazione per consentire alle aziende che operano nell’ambito di software e servizi cloud a fornire le migliori esperienze possibili ai clienti.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://www.zendesk.com/it/software/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.com/it/software/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.com/it/software/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/software/","title":"Settore Software","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-04-25 19:32:49","updatedAtFormatted":"25 aprile 2023","content":""},"preview":false,"id":202103020,"locale":"it"},"__lang":"it","__namespaces":{"header":{"brand_logoname_blog":"Blog Zendesk","newsroom":"Newsroom","brand_subtitle_newsroom":"Notizie e annunci aziendali","marketplace":"Marketplace","arialabel_toggle":"Attiva/disattiva menu mobile","arialabel_search":"Ricerca","contact_us":"Contattaci","primary_btn":"Prova gratuita","primary_btn_blog":"Inizia la tua prova gratuita","secondary_btn_pricing":"Acquista ora","secondary_btn_login":"Accedi","secondary_btn_demo":"Guarda la demo","return_to_homepage":"Vai alla homepage di Zendesk","newsroom_navlink_press_releases":"Comunicati stampa","newsroom_navlink_media":"Risorse multimediali","primary_btn_newsroom":"Contattaci","dropdown_products":"Prodotti","dropdowns_service_title":"Zendesk per il servizio clienti","dropdowns_service_subtitle":"La soluzione di assistenza completa","dropdowns_sell_title":"Zendesk per le vendite","dropdowns_sell_subtitle":"Una soluzione di vendita 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