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src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/red-sweater.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27270%27%20height=%27216%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero-it-it.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/hero-it-it.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj Introstyle__IntroRoot-sc-1f5erxy-0 fzrNwH"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Noto come Zendesk Guide</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Assistenza fai da te</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">Il self-service è utile perché è rapido, conveniente e piace ai clienti. Ecco perché una knowledge base intelligente è una componente essenziale della strategia di assistenza di qualsiasi azienda. Il nostro software per centro assistenza organizza la conoscenza e la mette a disposizione di clienti e agenti.</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-91beedf-2 bCLZOu"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0M7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5M15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16m-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.52.52 0 0 1-.059-.463l-.001.004a3.52 3.52 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Pratico per i clienti</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Offre ai clienti la libertà di trovare aiuto in autonomia, quando e come vogliono.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-91beedf-0 BWFYo"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6m-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Comodo per gli agenti</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consente agli agenti di mantenere la knowledge base aggiornata e utile per tutti.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-91beedf-1 enoCPt"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ottimo per le aziende</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Riduce i costi dell’assistenza e il volume dei ticket, permettendo agli agenti di concentrarsi su problemi più complessi e offrire un servizio più efficace.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Immediatezza e semplicità</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Assistenza come e quando vogliono i clienti</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alcuni clienti preferiscono trovare soluzioni in autonomia: devi solo mettere a loro disposizione le risposte che cercano, con una knowledge base e un centro assistenza intelligenti. Aiuta i clienti a risolvere i problemi senza dover telefonare o inviare un’email. Puoi anche aggiungere funzionalità di assistenza self-service contestuale direttamente nel tuo prodotto o sul tuo sito web, con il Web Widget e l’SDK per dispositivi mobili.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27234%27%20height=%27339%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-it-it.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-it-it.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Conoscenza ovunque</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Conoscenza sempre aggiornata</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I team dell'assistenza conoscono bene i problemi dei clienti e sanno come risolverli al meglio. Raccogli le loro competenze e rendile accessibili ai clienti con Pubblicazione in team. Pensa ad articoli per problemi comuni come le domande frequenti, i dettagli dei prodotti, le politiche e altro ancora. Man mano che l'azienda cresce, puoi mantenere pertinente l'offerta self-service permettendo agli agenti di aggiornare i contenuti in modo che possano sempre soddisfare le esigenze dei clienti.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27233%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-it-it.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-it-it.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Personalizzazioni su misura</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Personalizzazione del centro assistenza</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Assumi il pieno controllo sulla flessibilità e l’aspetto del centro assistenza con temi personalizzabili. Hai completa libertà di organizzare i contenuti in modo che i clienti possano trovarli con maggiore facilità. Puoi anche creare più centri assistenza per diversi tipi di pubblico, aree geografiche o brand e localizzare i contenuti in oltre 40 lingue.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27487%27%20height=%27384%27/%3e"/></span><img alt="Stylized screenshot: linking help center article" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: linking help center article" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-it-it.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-it-it.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rku76:--trigger:0" role="button" tabindex="0" aria-controls=":Rku76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Più risorse per gli esperti</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rku76:--panel:0" aria-hidden="false" aria-labelledby=":Rku76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sfrutta l’intelligenza artificiale per proporre articoli pertinenti direttamente nei <a href="/it/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>ticket</span></a> di assistenza, contrassegna i vecchi contenuti per migliorarli e permetti agli agenti di contribuire alla knowledge base con nuovi articoli.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27350%27/%3e"/></span><img alt="Stylized screenshot: content cues" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:1" aria-hidden="true" aria-labelledby=":Rku76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scopri quali contenuti sono più utili ai clienti e che cosa è necessario rimuovere dalla Knowledge base con gli indizi basati sull'intelligenza artificiale di Contenuti suggeriti (Disponibile solo in inglese).</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27488%27%20height=%27331%27/%3e"/></span><img alt="Stylized screenshot: content blocks" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: content blocks" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-it-it.png 2x" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:2" aria-hidden="true" aria-labelledby=":Rku76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I Blocchi di contenuti permettono la creazione, la gestione e l'aggiornamento di contenuti riutilizzabili in articoli e Centri assistenza diversi.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27487%27%20height=%27331%27/%3e"/></span><img alt="Stylized screenshot: search" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: search" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-it-it.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-it-it.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-it-it.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rku76:--trigger:3" role="button" tabindex="0" aria-controls=":Rku76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Oltre il centro assistenza</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:3" aria-hidden="true" aria-labelledby=":Rku76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consenti ai clienti di usare la ricerca per accedere anche a contenuti utili che si trovano altrove, ad esempio ad articoli di blog o altre risorse.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fQEpjE"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/pricing/#everyone" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Scopri tutte le funzionalità</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Scopri le risorse del nostro centro assistenza</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753q-.099.098-.024.205l.03.035z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 6.739-6.927c.59-.59.618-1.491.084-2.11l-.084-.091L1.056.045l-.984.984 6.753 6.753q.099.098.024.205l-.03.035z"></path></svg></button></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 PnLxO slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> Previous</button><div class="slick-list"><div class="slick-track" style="width:133.33333333333334%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:25%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/it/blog/5-knowledge-base-design-best-practices/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 fLPFiq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">5 componenti di un modello vincente per gli articoli della Knowledge base</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Articolo</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x" loading="lazy" decoding="async" data-nimg="intrinsic" 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style="width:100%;display:inline-block"><a href="/it/blog/optimize-self-service-right-metrics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 fLPFiq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">10 strategie di base per la creazione e la progettazione di una Knowledge base</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Articolo</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/help-center/","es":"https://www.zendesk.es/service/help-center/","fr":"https://www.zendesk.fr/service/help-center/","hk":"https://www.zendesk.hk/service/help-center/","it":"https://www.zendesk.com/it/service/help-center/","kr":"https://www.zendesk.kr/service/help-center/","mx":"https://www.zendesk.com.mx/service/help-center/","nl":"https://www.zendesk.nl/service/help-center/","th":"https://www.zendesk.com/th/service/help-center/","tw":"https://www.zendesk.tw/service/help-center/","au":"https://www.zendesk.com/au/service/help-center/","in":"https://www.zendesk.com/in/service/help-center/","dk":"https://www.zendesk.com/dk/service/help-center/","se":"https://www.zendesk.com/se/service/help-center/","sg":"https://www.zendesk.com/sg/service/help-center/","us":"https://www.zendesk.com/service/help-center/","jp":"https://www.zendesk.co.jp/service/help-center/","br":"https://www.zendesk.com.br/service/help-center/","gb":"https://www.zendesk.co.uk/service/help-center/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-capability-helpcenter.php","_katamari-temp-source_id":"603175","katamari-1":"Software per centro assistenza","katamari-2":"Sfrutta le tue competenze","katamari-3":"Una knowledge base intelligente per un self-service migliore e agenti più forti","katamari-cta-1":"Inizia la prova gratuita","katamari-cta-2":"Guarda la demo","katamari-4":"Noto come Zendesk Guide","katamari-5":"Assistenza fai da te","katamari-6":"Il self-service è utile perché è rapido, conveniente e piace ai clienti. Ecco perché una knowledge base intelligente è una componente essenziale della strategia di assistenza di qualsiasi azienda. Il nostro software per centro assistenza organizza la conoscenza e la mette a disposizione di clienti e agenti.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_evmlbbi4cs popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Pratico per i clienti","katamari-8":"Offre ai clienti la libertà di trovare aiuto in autonomia, quando e come vogliono.","katamari-9":"Comodo per gli agenti","katamari-10":"Consente agli agenti di mantenere la knowledge base aggiornata e utile per tutti.","katamari-11":"Ottimo per le aziende","katamari-12":"Riduce i costi dell’assistenza e il volume dei ticket, permettendo agli agenti di concentrarsi su problemi più complessi e offrire un servizio più efficace.","katamari-13":"Immediatezza e semplicità","katamari-14":"Assistenza come e quando vogliono i clienti","katamari-15":"Alcuni clienti preferiscono trovare soluzioni in autonomia: devi solo mettere a loro disposizione le risposte che cercano, con una knowledge base e un centro assistenza intelligenti. Aiuta i clienti a risolvere i problemi senza dover telefonare o inviare un’email. Puoi anche aggiungere funzionalità di assistenza self-service contestuale direttamente nel tuo prodotto o sul tuo sito web, con il Web Widget e l’SDK per dispositivi mobili.","katamari-swap-2":"\u003cp class=\"supertitle\"\u003eConoscenza ovunque\u003c/p\u003e\r\n\u003ch2\u003eConoscenza sempre aggiornata\u003c/h2\u003e\r\n\u003cp\u003eI team dell'assistenza conoscono bene i problemi dei clienti e sanno come risolverli al meglio. Raccogli le loro competenze e rendile accessibili ai clienti con \u003cspan class=\"wistia_embed wistia_async_8do8m5vdhu popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003ePubblicazione in team\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e. Pensa ad articoli per problemi comuni come le domande frequenti, i dettagli dei prodotti, le politiche e altro ancora. Man mano che l'azienda cresce, puoi mantenere pertinente l'offerta self-service permettendo agli agenti di aggiornare i contenuti in modo che possano sempre soddisfare le esigenze dei clienti.\u003c/p\u003e","katamari-16":"Personalizzazioni su misura","katamari-17":"Personalizzazione del centro assistenza","katamari-18":"Assumi il pieno controllo sulla flessibilità e l’aspetto del centro assistenza con temi personalizzabili. Hai completa libertà di organizzare i contenuti in modo che i clienti possano trovarli con maggiore facilità. Puoi anche creare più centri assistenza per diversi tipi di pubblico, aree geografiche o brand e localizzare i contenuti in oltre 40 lingue.","katamari-19":"Panoramica delle funzioni","katamari-20":"Self-service intelligente","katamari-21":"Più risorse per gli esperti","katamari-22":"Sfrutta l’intelligenza artificiale per proporre articoli pertinenti direttamente nei \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eticket\u003c/span\u003e\u003c/a\u003e di assistenza, contrassegna i vecchi contenuti per migliorarli e permetti agli agenti di contribuire alla knowledge base con nuovi articoli.","katamari-swap-3":"\u003ch5\u003eEspandi la tua conoscenza\u003c/h5\u003e\r\n\u003cp\u003eScopri quali contenuti sono più utili ai clienti e che cosa è necessario rimuovere dalla Knowledge base con gli indizi basati sull'intelligenza artificiale di \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eContenuti suggeriti\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e (Disponibile solo in inglese).\u003c/p\u003e","katamari-swap-4":"\u003ch5\u003eCreati una sola volta, utilizzati ovunque\u003c/h5\u003e\r\n\u003cp\u003eI \u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eBlocchi di contenuti\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e permettono la creazione, la gestione e l'aggiornamento di contenuti riutilizzabili in articoli e Centri assistenza diversi.\u003c/p\u003e","katamari-23":"Oltre il centro assistenza","katamari-24":"Consenti ai clienti di usare la ricerca per accedere anche a contenuti utili che si trovano altrove, ad esempio ad articoli di blog o altre risorse.","katamari-25":"Più risorse per gli esperti","katamari-26":"Sfrutta l’intelligenza artificiale per proporre articoli pertinenti direttamente nei \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eticket\u003c/span\u003e\u003c/a\u003e di assistenza, contrassegna i vecchi contenuti per migliorarli e permetti agli agenti di contribuire alla knowledge base con nuovi articoli.","katamari-27":"Espandi la tua conoscenza","katamari-swap-5":"\u003cp\u003eScopri quali contenuti sono più utili ai clienti e che cosa è necessario rimuovere dalla Knowledge base con gli indizi basati sull'intelligenza artificiale di \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eContenuti suggeriti\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e (Disponibile solo in inglese).\u003c/p\u003e","katamari-28":"Creati una sola volta, utilizzati ovunque","katamari-swap-6":"\u003cp\u003eI \u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eBlocchi di contenuti\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e permettono la creazione, la gestione e l'aggiornamento di contenuti riutilizzabili in articoli e Centri assistenza diversi.\u003c/p\u003e","katamari-29":"Oltre il centro assistenza","katamari-30":"Consenti ai clienti di usare la ricerca per accedere anche a contenuti utili che si trovano altrove, ad esempio ad articoli di blog o altre risorse.","katamari-anchor-1":"Scopri tutte le funzionalità","katamari-swap-7":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded vertically-centered\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png\" alt=\"Logo: Evernote\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n\"Ci piace molto il Centro assistenza di Zendesk, perché è facile da usare. Ci dà accesso ad analitiche incredibili riguardo agli articoli più utilizzati. Ci aiuta a fare modifiche e a scoprire che cosa serve di più ai nostri utenti\".\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eGerald Hastie\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eDirettore, Global Customer Experience, \u003ca href=\"/customer/evernote/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 push-small-1 push-medium-2 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-31":"\u003cspan class=\"stat-figure\"\u003e12%\u003c/span\u003e di ticket dirottati sul self-service","katamari-32":"\u003cspan class=\"stat-figure\"\u003e200\u003c/span\u003e milioni di utenti","katamari-33":"Scopri le risorse del nostro centro assistenza","katamari-swap-8":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/knowledge-base-article-template/\"\u003e\r\n \u003ch4\u003e5 componenti di un modello vincente per gli articoli della Knowledge base\u003c/h4\u003e\r\n \u003cp\u003eArticolo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eUlteriori informazioni\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/5-knowledge-base-design-best-practices/\"\u003e\r\n \u003ch4\u003e10 strategie di base per la creazione e la progettazione di una Knowledge base\u003c/h4\u003e\r\n \u003cp\u003eArticolo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eUlteriori informazioni\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/scalable-self-service-support-tailor-made-every-company/\"\u003e\r\n \u003ch4\u003eUna strategia self-service scalabile per ogni azienda\u003c/h4\u003e\r\n \u003cp\u003eEbook\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn from your peers\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/optimize-self-service-right-metrics/\"\u003e\r\n \u003ch4\u003eCome usare le migliori metriche per il self-service\u003c/h4\u003e\r\n \u003cp\u003eArticolo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eOttieni i dati\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-34":"Il servizio clienti è difficile. Zendesk lo rende più facile.","katamari-cta-3":"Inizia la prova gratuita","katamari-cta-4":"Guarda la demo","_edit_lock":"1700089548:2901","_edit_last":"2901","l10n-variant-promo-eyebrow":"\u003cstrong\u003eLo sapevi?\u003c/strong\u003eAdesso puoi avere Zendesk con il 25% di sconto. Approfittane!\u003ca href='/mc/black-friday-2021/' class='anchor' target=''\u003e\u003cspan\u003eVai all'offerta\u003c/span\u003e\u003c/a\u003e","zen-wn22q4-eyebrow-promo":"\u003cstrong\u003eGrande offerta\u003c/strong\u003e 25% di sconto sui prodotti Zendesk fino al 2 dicembre\u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003eScopri di più\u003c/span\u003e\u003c/a\u003e","l10n-variant-black-friday-eyebrow":"\u003cstrong\u003eGrande offerta\u003c/strong\u003e 25% di sconto sui prodotti Zendesk fino al 2 dicembre\u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003eScopri di più\u003c/span\u003e\u003c/a\u003e","zen-breadcrumb1Text":"Zendesk per il servizio clienti","zen-breadcrumb2Text":"Centro assistenza","l10n-variant-swap-1-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg","l10n-variant-swap-1-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x","l10n-variant-swap-1-videoid__0":"evmlbbi4cs","l10n-variant-swap-2-p__0":"Conoscenza ovunque","l10n-variant-swap-2-h2__1":"Conoscenza sempre aggiornata","l10n-variant-swap-2-p__2":"I team dell'assistenza conoscono bene i problemi dei clienti e sanno come risolverli al meglio. Raccogli le loro competenze e rendile accessibili ai clienti con Pubblicazione in team. Pensa ad articoli per problemi comuni come le domande frequenti, i dettagli dei prodotti, le politiche e altro ancora. Man mano che l'azienda cresce, puoi mantenere pertinente l'offerta self-service permettendo agli agenti di aggiornare i contenuti in modo che possano sempre soddisfare le esigenze dei clienti.","l10n-variant-swap-2-span__3":"Pubblicazione in team","l10n-variant-swap-2-span__4":"Pubblicazione in team","l10n-variant-swap-3-h5__0":"Espandi la tua conoscenza","l10n-variant-swap-3-p__1":"Scopri quali contenuti sono più utili ai clienti e che cosa è necessario rimuovere dalla Knowledge base con gli indizi basati sull'intelligenza artificiale di Contenuti suggeriti (Disponibile solo in inglese).","l10n-variant-swap-3-span__2":"Contenuti suggeriti","l10n-variant-swap-3-span__3":"Contenuti suggeriti","l10n-variant-swap-4-h5__0":"Creati una sola volta, utilizzati ovunque","l10n-variant-swap-4-p__1":"I Blocchi di contenuti permettono la creazione, la gestione e l'aggiornamento di contenuti riutilizzabili in articoli e Centri assistenza diversi.","l10n-variant-swap-4-span__2":"Blocchi di contenuti","l10n-variant-swap-4-span__3":"Blocchi di contenuti","l10n-variant-swap-5-p__0":"Scopri quali contenuti sono più utili ai clienti e che cosa è necessario rimuovere dalla Knowledge base con gli indizi basati sull'intelligenza artificiale di Contenuti suggeriti (Disponibile solo in inglese).","l10n-variant-swap-5-span__1":"Contenuti suggeriti","l10n-variant-swap-5-span__2":"Contenuti suggeriti","l10n-variant-swap-6-p__0":"I Blocchi di contenuti permettono la creazione, la gestione e l'aggiornamento di contenuti riutilizzabili in articoli e Centri assistenza diversi.","l10n-variant-swap-6-span__1":"Blocchi di contenuti","l10n-variant-swap-6-span__2":"Blocchi di contenuti","l10n-variant-swap-7-img-data-src__0":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png","l10n-variant-swap-7-img-alt__0":"Logo: Evernote","l10n-variant-swap-7-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x","l10n-variant-swap-7-blockquote__0":"\"Ci piace molto il Centro assistenza di Zendesk, perché è facile da usare. Ci dà accesso ad analitiche incredibili riguardo agli articoli più utilizzati. Ci aiuta a fare modifiche e a scoprire che cosa serve di più ai nostri utenti\".","l10n-variant-swap-7-p__1":"Gerald Hastie","l10n-variant-swap-7-p__2":"Direttore, Global Customer Experience, \u003ca href=\"/customer/evernote/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-8-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__2":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__3":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x","l10n-variant-swap-8-h4__0":"5 componenti di un modello vincente per gli articoli della Knowledge base","l10n-variant-swap-8-p__1":"Articolo","l10n-variant-swap-8-p__2":"Ulteriori informazioni","l10n-variant-swap-8-span__3":"Ulteriori informazioni","l10n-variant-swap-8-h4__4":"10 strategie di base per la creazione e la progettazione di una Knowledge base","l10n-variant-swap-8-p__5":"Articolo","l10n-variant-swap-8-p__6":"Ulteriori informazioni","l10n-variant-swap-8-span__7":"Ulteriori informazioni","l10n-variant-swap-8-h4__8":"Una strategia self-service scalabile per ogni azienda","l10n-variant-swap-8-p__9":"Ebook","l10n-variant-swap-8-p__10":"Learn from your peers","l10n-variant-swap-8-span__11":"Learn from your peers","l10n-variant-swap-8-h4__12":"Come usare le migliori metriche per il self-service","l10n-variant-swap-8-p__13":"Articolo","l10n-variant-swap-8-p__14":"Ottieni i dati","l10n-variant-swap-8-span__15":"Ottieni i dati","_tms_delivery":"2023-12-12 17:24:27","canonical":"https://www.zendesk.com/it/service/help-center/","seoTitle":"Migliore software per centro assistenza e knowledge base nel 2025 | Knowledge base di Zendesk","seoDescription":"Il nostro software per centro assistenza organizza la conoscenza e la mette a disposizione di clienti e agenti. Attiva la prova gratuita oggi stesso","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/49Gs7fR","facebook":"https://zdsk.co/49x40QF","linkedin":"https://zdsk.co/3MJXWKM"},"path":"/service/help-center/","title":"Funzionalità - Centro assistenza","publishedAt":"2020-10-15 12:00:00","updatedAt":"2025-03-03 13:53:31","updatedAtFormatted":"3 marzo 2025","content":""},"preview":false,"id":202108006,"locale":"it"},"__lang":"it","__namespaces":{"header":{"arialabel_search":"Ricerca","arialabel_toggle":"Attiva/disattiva menu mobile","blog":"Blog","brand_logoname_blog":"Blog Zendesk","brand_subtitle_newsroom":"Notizie e annunci aziendali","contact_us":"Contattaci","dropdown_company":"Azienda","dropdown_company_about":"Chi siamo","dropdown_company_accessibility":"Piano di accessibilità","dropdown_company_careers":"Opportunità di lavoro","dropdown_company_dei":"Diversità e inclusione","dropdown_company_events":"Eventi","dropdown_company_investor":"Investitori","dropdown_company_legal":"Legale","dropdown_company_press":"Stampa","dropdown_company_sustainability":"Sostenibilità","dropdown_contact_sales":"Contatta il reparto vendite","dropdown_language_mobile":"Lingua","dropdown_pricing":"Prezzi","dropdown_products":"Prodotti","dropdown_products_marketplace_subtitle":"App, integrazioni e partner","dropdown_products_platform_subtitle":"Veloce, aperta e flessibile","dropdown_products_platform_title":"Piattaforma Sunshine","dropdown_resources":"Risorse","dropdown_resources_blog_subtitle":"Guide, report e prassi ottimali","dropdown_resources_community_subtitle":"Impara e interagisci con altri utenti Zendesk","dropdown_resources_community_title":"Community","dropdown_resources_customers_subtitle":"Scopri cosa significa successo con Zendesk","dropdown_resources_customers_title":"Testimonianze dei clienti","dropdown_resources_developers_subtitle":"Informazioni per sviluppare usando Zendesk","dropdown_resources_developers_title":"API e sviluppatori","dropdown_resources_events_subtitle":"Impara, ovunque tu sia","dropdown_resources_events_title":"Eventi e webinar","dropdown_resources_jp":"Libreria","dropdown_resources_newsroom_subtitle":"Notizie e annunci aziendali","dropdown_resources_newsroom_title":"Newsroom","dropdown_resources_partner_subtitle":"Come individuare o diventare un partner Zendesk","dropdown_resources_partner_title":"Partner","dropdown_resources_prof_srvcs_subtitle":"Ottieni un aiuto pratico, un’assistenza dedicata o una guida esperta","dropdown_resources_prof_srvcs_title":"Servizi professionali","dropdown_resources_training_subtitle":"Impara ad usare Zendesk e dimostra le tue competenze","dropdown_resources_training_title":"Formazione e certificazione","dropdown_resources_trust_subtitle":"Il tuo business è al sicuro con Zendesk","dropdown_resources_trust_title":"Sicurezza e affidabilità","dropdown_resources_whats_new_subtitle":"Dai un’occhiata agli ultimi aggiornamenti sui prodotti","dropdown_resources_whats_new_title":"Novità di Zendesk","dropdown_solutions":"Soluzioni","dropdown_solutions_conv_crm_subtitle":"Crea relazioni durature con i clienti","dropdown_solutions_conv_crm_title":"CRM conversazionale","dropdown_solutions_enterprise_subtitle":"Conversazioni su vasta scala","dropdown_solutions_enterprise_title":"Grande azienda","dropdown_solutions_helpdesk_subtitle":"Tratta i dipendenti come se fossero clienti","dropdown_solutions_helpdesk_title":"Employee Experience","dropdown_solutions_industries_subtitle":"Come soddisfare le esigenze del mercato","dropdown_solutions_industries_title":"Settori di attività","dropdown_solutions_smb_subtitle":"Crescere è superare le difficoltà","dropdown_solutions_smb_title":"Piccole e medie imprese","dropdown_solutions_startups_subtitle":"Per iniziare con il piede giusto","dropdown_solutions_startups_title":"Startup","dropdowns_customer_service_title":"Zendesk per il servizio clienti","dropdowns_employee_service_subtitle":"Tratta i dipendenti come se fossero clienti","dropdowns_employee_service_title":"Zendesk per l'assistenza ai dipendenti","dropdowns_sell_subtitle":"Una soluzione di vendita moderna","dropdowns_sell_title":"Zendesk per le vendite","dropdowns_service_subtitle":"La soluzione di assistenza completa","dropdowns_service_title":"Zendesk per il servizio clienti","expand_trigger_mobile":"Altro","marketplace":"Marketplace","mobile_trial_cta":"Prova gratuita","navlink_customers":"Testimonianza di un cliente","navlink_demo":"Demo","navlink_local_help_center_title":"Assistenza prodotti","navlink_zendesk_help_center_title":"Zendesk Centro 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