Website guide | Technical support

<!DOCTYPE html>   <html lang="en" data-region="ea" data-version="1.0.9069.18344" >  <head> <title>Website guide | Technical support | Maersk</title> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <meta http-equiv="content-language" content="en"> <meta name="description" content="Visibility over your supply chain. Our website guide lets you manage shipments, find prices, track cargo, and submit documents." /> <meta property="og:title" content="Maersk Website Guide" /> <meta property="og:description" content="Shipping should be easy. That is why we make it easy to manage your shipments online. From finding a price and making bookings to submitting documents and tracking cargo." /> <meta property="og:image" content="https://www.maersk.com/~/media_sc9/maersk/support/images/website-guide/website-guide_720x405.jpg?h=405&w=720&hash=43FE36ADA52E01E0995965308032CF1B" /> <meta name="twitter:card" content="summary_large_image"> <link href="https://www.maersk.com/support/website-guide" rel="canonical" /> <link href="https://www.maersk.com/support/website-guide" hreflang="en" rel="alternate" /> <link href="https://www.maersk.com/ja-jp/support/website-guide" hreflang="ja" rel="alternate" /> <link href="https://www.maersk.com/tr-tr/support/website-guide" hreflang="tr" rel="alternate" /> <link href="https://www.maersk.com/es-mx/support/website-guide" hreflang="es" rel="alternate" /> <link href="https://www.maersk.com.cn/support/website-guide" hreflang="zh-hans" rel="alternate" /> <link href="https://www.maersk.com/de-de/support/website-guide" hreflang="de" rel="alternate" /> <link href="https://www.maersk.com/zh-tw/support/website-guide" hreflang="zh-hant" rel="alternate" /> <link href="https://www.maersk.com/ko-kr/support/website-guide" hreflang="ko" rel="alternate" /> <link href="https://www.maersk.com/pt-br/support/website-guide" hreflang="pt" rel="alternate" /> <link href="https://www.maersk.com/ru-ru/support/website-guide" hreflang="ru" rel="alternate" /> <link href="https://www.maersk.com/fr-fr/support/website-guide" hreflang="fr" rel="alternate" /> <link href="https://www.maersk.com/it-it/support/website-guide" hreflang="it" rel="alternate" /> <link href="https://www.maersk.com/support/website-guide" hreflang="x-default" rel="alternate" /> <link rel="preconnect" href="https://assets.maerskline.com" /> <link rel="dns-prefetch" href="https://assets.maerskline.com" /> <link rel="shortcut icon" href="/Assets_sc9/Maersk/favicon.ico?v=1" type="image/x-icon">   <script type="text/javascript" src="https://www.maersk.com/static/1713e8ed3d74488d1796395f48d13b19892400114f7597" ></script><script>dataLayer = [{ 'lang': 'en' }];</script> <script>(function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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That is why we make it easy to manage your shipments online. From finding a price and making bookings to submitting documents and tracking cargo.</p> </div> </div> </div> <div class="p-section__accordion p-page__section__child " data-toggle="accordion" data-deep-link="ContentAccordionWide" data-r-name="Content Accordion Wide" data-r-ds="Content Accordion Wide"> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-1" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Register and login to Maersk.com </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-1"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> <p>If you are already registered online with a Maersk brand (Maersk Line, Safmarine, MCC, Seago Line or Sealand) then you can login into any of our portals with your existing username and password.<br></p> </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Link List 01"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 01"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Learn how to register for Maersk.com" href="/support/faqs/how-to-register-online">How to register for Maersk.com </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title=" Add Maersk to an existing online account" href="/support/faqs/use-existing-details-in-portals"> Add Maersk to an existing online account </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 03"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Reset your username and password" href="/support/faqs/reset-username-and-password">Reset your username and password </a> </li> </ul> </div> </div> </div> </div> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-2" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Finding schedules and prices </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-2"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> <p>Check sailing schedules to find the best departure for your shipment, quickly view rates for your planned sailing dates and request a detailed quote that meets your specific requirements in just a few hours with our 24/7 online service.</p> </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Content Accordion Wide"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 01"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Learn how to get a Standard Quote" href="/support/faqs/how-to-get-standard-quote">Get a standard quote </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Learn how to look up rates" href="/support/faqs/how-to-lookup-rates">Rate lookup </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Learn how to get a special cargo quote" href="/support/faqs/special-cargo-quote">Get a special cargo quote </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Learn how to search for sailing schedules" href="/support/faqs/how-to-find-schedules">Searching for sailing schedules </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 03"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Learn how to get an inland transportation quote" href="/support/faqs/intermodal-transport-quote">Get an inland transportation quote </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Manage and view rate sheets" href="/support/faqs/rate-sheet-details">Manage and view rate sheets </a> </li> </ul> </div> </div> </div> </div> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-3" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Making bookings </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-3"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> Booking has never been easier. You can make a new booking, duplicate, amend or cancel an existing booking, and look up rates and schedules – at anytime online. </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Content Accordion Wide"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 01"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Book new shipment" href="/support/faqs/book-new-shipment">Book new shipment </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Duplicate booking" href="/support/faqs/how-to-duplicate-existing-booking">Duplicate booking </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Book Customs House Brokerage" href="/support/faqs/book-maersk-customs-services">Book Maersk Customs Services </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Amending a booking" href="/support/faqs/how-to-amend-booking">Amending a booking </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Book dangerous cargo" href="/support/faqs/how-to-book-dangerous-cargo">Book dangerous cargo </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Customer allocation portal " href="/support/faqs/how-to-review-allocation-and-consumption">Customer allocation portal </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 03"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Cancelling a booking" href="/support/faqs/how-to-cancel-booking">Cancelling a booking </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Maersk Spot booking on PC and Mobile" href="/support/faqs/book-maersk-spot">Maersk Spot booking on PC and Mobile </a> </li> </ul> </div> </div> </div> </div> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-4" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Managing your shipments </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-4"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> Once your booking has been made, you can manage the entire shipping process simply and quickly online. </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Content Accordion Wide"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 01"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Demurrage & Detention" href="/support/faqs/access-demurrage-and-detention-details">Demurrage & Detention </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Request Delivery Order - Third Party" href="/support/faqs/request-delivery-order-third-party">Request Delivery Order - Third Party </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Shipment overview" href="/support/faqs/access-shipment-overview">Shipment overview </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Payer standing instructions" href="/support/faqs/payer-standing-instructions">Payer standing instructions </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Shipment binder" href="/support/faqs/access-to-shipment-binder">Shipment binder </a> </li> <li class="link-list__item"> <a class="link-list__link" href="/support/faqs/release-cargo-to-consignee-online">Online release of cargo to your consignee </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Haulage details" href="/support/faqs/haulage-details">Haulage details </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" href="/support/faqs/add-import-payer-details">Add Import payer details </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Add release to party – Consignee" href="/support/faqs/add-request-delivery-order-consignee">Add release to party – Consignee </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Visibility of Delivery Order pre condition" href="/support/faqs/delivery-order-pre-condition">Visibility of Delivery Order pre condition </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Notifications" href="/support/faqs/how-to-receive-email-notifications">Notifications </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Submitting a shipping instruction" href="/support/faqs/how-to-submit-shipping-instructions">Submitting a shipping instruction </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Printing your final transport documents" href="/support/faqs/print-final-transport-documents">Printing your final transport documents </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Documents" href="/support/faqs/where-can-i-access-my-documents">Documents </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 03"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Arrival notice" href="/support/faqs/arrival-notice">Arrival notice </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Request Delivery Order - Consignee" href="/support/faqs/status-of-request-delivery-order">Request Delivery Order - Consignee </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Submission of VGM" href="/support/faqs/how-to-submit-vgm">Submission of VGM </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Tracking your shipments" href="/support/faqs/how-to-track-shipments">Tracking your shipments </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Verify copy (Approve or Amend)" href="/support/faqs/amend-or-approve-copy">Verify copy (Approve or Amend) </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Who can submit shipping instruction" href="/support/faqs/who-can-submit-shipping-instructions">Who can submit shipping instruction </a> </li> </ul> </div> </div> </div> </div> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-5" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Finding invoices and managing your outstanding </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-5"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> With MyFinance, you’ll know your accounts better, allowing you to make the right decisions and manage your cash-flow. You can view and pay invoice, download invoice and payment receipts, raise disputes and view progress of your cases. </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Content Accordion Wide"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Account settings" href="/support/faqs/manage-account-settings">Account settings </a> </li> <li class="link-list__item"> <a class="link-list__link" title="View and cownload invoices" href="/support/faqs/view-invoices">View and download invoices </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Online payments" href="/support/faqs/how-to-pay-invoice-online">Online payments </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Access invoices as Agent" href="/support/faqs/view-and-download-invoices-agent">Access invoices as Agent </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="View and download payment receipts" href="/support/faqs/view-and-download-payment-receipt">View and download payment receipts </a> </li> <li class="link-list__item"> <a class="link-list__link" title=" View and download credits" href="/support/faqs/view-and-download-credits"> View and download credits </a> </li> <li class="link-list__item"> <a class="link-list__link" title="View and export E-statement" href="/support/faqs/how-to-view-statement">View and export E-statement </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Change Payer Party" href="/support/faqs/change-payer-party">Change payer party </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 03"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Raise disputes" href="/support/faqs/raise-a-dispute">Raise disputes </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Instant submission of proof of payment" href="/support/faqs/instant-submission-proof-of-payment">Instant submission of proof of payment </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Receive refund" href="/support/faqs/receive-refund-via-myfinance">Receive refund </a> </li> </ul> </div> </div> </div> </div> <a class="p-section__accordion__header " aria-controls="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-6" aria-expanded="false"> <div class="icon p-section__accordion__header__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M8.46 12.624L4.61 7.812l.78-.625L9.24 12h1.52l3.85-4.813.78.625-3.85 4.812a1 1 0 0 1-.78.376H9.24a1 1 0 0 1-.78-.376z" clip-rule="evenodd"></path></svg></div>Getting support and raising cases </a> <div class="p-section__accordion__content " aria-hidden="true" id="acc-content-6d5cc1c29c93488c9d3a6c2733f2b55b-6"> <div class="rich-text p-page__section__child " data-deep-link="RichText" data-r-name="Rich Text" data-r-ds="Rich Text"> <p>If you do not want to chat with a Live Help Agent, you can create a customer service case. Our Customer Service Agents will handle your case as quickly as possible.</p> </div><div class="p-section__link-lists p-page__section__child" data-deep-link="LinkListRow" data-r-name="Link List Row" data-r-ds="Content Accordion Wide"> <div class="p-section__link-lists__row "> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 01"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Live support" href="/support/faqs/get-live-support">Live support </a> </li> <li class="link-list__item"> <a class="link-list__link" title="Creating a case with customer service" href="/support/faqs/how-to-create-a-case">Creating a case with customer service </a> </li> </ul> </div> <div class="p-section__link-lists__column" data-deep-link="LinkList" data-r-name="Link List" data-r-ds="Link List 02"> <ul class="link-list"> <li class="link-list__item"> <a class="link-list__link" title="Managing your cases" 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