Freshdesk Omni Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Freshdesk Omni Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png" class="attachment- size-" alt="Freshdesk Omni" srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png 440w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-300x123.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png 220w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-93x38.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:0%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" 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< 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/freshdesk-omni/">FRESHDESK OMNI ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Freshdesk Omni?</a></li> <li><a href="#benefits">Freshdesk Omni benefits</a></li> <li><a href="#features">Overview of Freshdesk Omni features</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">Freshdesk Omni pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#screenshots">Screenshots</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Freshdesk Omni" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1-300x155.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1-232x120.png 232w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1-93x48.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1-281x145.png 281w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="369268"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Freshdesk Omni?</h3> </div> <p>Freshworks Omni provides an all-in-one and dynamic customer service solution that aims to transform customer support and improve operational efficiency. Through AI-powered self-service, customers can quickly access answers, reducing wait times and improving issue resolutions. The suite includes a unified agent workspace that functions as a central hub, granting customer service representatives easy access to pertinent information and AI-driven tools for faster issue resolution. Moreover, the suite’s collaborative ticketing capabilities facilitate seamless team interaction, enabling agents to promptly address customer concerns.</p> <p>A standout feature of this suite is its advanced generative AI, Freddy Insights. Freddy conducts proactive analysis, uncovering opportunities for productivity optimization and preemptively addressing potential issues. Additionally, the suite streamlines administrative tasks, simplifying solution management and setup for quicker implementation.</p> <p>Because of its versatility, Freshworks Omni is well-suited for a diverse range of businesses. Ecommerce enterprises seeking online customer support, round-the-clock assistance for SaaS subscribers, complex product support for technology firms, and secure customer interactions for financial services organizations can all benefit from the platform. In essence, the suite revolutionizes customer service, enhances agent efficiency, and enables strategic cost optimization for businesses of all sizes.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Freshdesk Omni Benefits</h3> </div> <p>Here are several ways in which implementing the Freshdesk Omni can bring positive outcomes to your business:</p> <ul> <li><strong>Enhanced customer satisfaction.</strong> The suite enables faster issue resolutions, personalized service, and intuitive self-service options with the help of generative AI technology, leading to happier customers and better experiences.</li> <li><strong>Increased agent productivity.</strong> With a unified workspace, AI tools, and predictive insights, agents can work more efficiently and effectively, leading to higher productivity levels.</li> <li><strong>Cost efficiency.</strong> The suite reduces operational costs through lower ticket volumes, fewer escalations, and streamlined administrative processes, resulting in savings.</li> <li><strong>Improved collaboration.</strong> Advanced ticketing capabilities and collaborative tools foster seamless interaction among teams, enabling quicker problem-solving and better communication.</li> <li><strong>Proactive insights.</strong> The suite’s generative AI, Freddy Insights, offers proactive analysis that identifies opportunities for optimizing productivity and addressing potential issues before they escalate.</li> <li><strong>Unified view of tickets.</strong> Users can access and manage all customer tickets in one place, regardless of the channel they originated from, ensuring consistent and efficient ticket handling.</li> <li><strong>Automated workflows.</strong> Automated workflows simplify and expedite ticket resolution processes, reducing manual effort and enhancing overall efficiency.</li> <li><strong>Effective reporting and analytics.</strong> The suite provides tools to generate detailed reports and analytics, allowing businesses to monitor and assess the performance of their customer service team and make informed decisions.</li> <li><strong>Quick implementation.</strong> The suite’s streamlined administrative processes and user-friendly configuration make implementation swift, minimizing downtime and accelerating operational readiness.</li> <li><strong>Versatility across industries.</strong> Designed for businesses of all sizes and industries, the suite adapts to specific needs, whether it’s ecommerce, SaaS, technology, or financial services, providing tailored benefits for diverse sectors.</li> </ul> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Freshdesk Omni Features</h3> </div> <div class="review-page__features"> Below are Freshdesk Omni’s key features: <ul class="review-page__features-list"> <li>Freddy AI</li> <li>Web widget</li> <li>Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)</li> <li>Self-service customer portal</li> <li>Multilingual knowledge base</li> <li>Multilingual CSAT</li> <li>Chatbots</li> <li>Unified agent inbox</li> <li>Conversation switch</li> <li>Proactive support journeys and campaigns</li> <li>Ticketing</li> <li>Administrator capabilities</li> <li>Contacts and accounts management</li> <li>APIs</li> <li>Curated and custom reports</li> <li>Standard, custom, and real-time dashboard</li> <li>Role-based access control</li> <li>Single sign-on</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2023/02/gue23.png?width=275&token=jkYRgkO1kn1z2Ue5UhK49Q" data-srcset="https://sip.financesonline.com/uploads/2023/02/gue23.png?width=275&token=jkYRgkO1kn1z2Ue5UhK49Q 1x, https://sip.financesonline.com/uploads/2023/02/gue23.png?width=550&token=Rr19NvKFFl1z5J8ByisDug 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Freshdesk Omni Position In Our Categories</h3> </div> <p> Bearing in mind companies have specific business needs, it is only prudent they abstain from picking a one-size-fits-all, “perfect” software product. Needless to say, it would be hard to try to discover such a software product even among popular software products. The efficient step to do would be to write the varied major factors that entail research such as major features, price plans, technical skill levels of the users, business size, etc. Then, you must conduct your research fully. Have a look at these Freshdesk Omni review articles and look over the other solutions in your list in detail. Such well-rounded research guarantees you weed out mismatched apps and pay for the system which provides all the benefits your business requires. </p> <p><strong>Position of Freshdesk Omni in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>3</span> </div> <p>Freshdesk Omni is one of the <strong>top 3</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>It is essential to realize that virtually no software in the Customer Service Software category is going to be a perfect solution that can meet all the needs of different company types, sizes and industries. It may be a good idea to read a few Freshdesk Omni Customer Service Software reviews first as certain software may perform well just in a very small group of applications or be prepared with a really specific industry in mind. Others can work with a goal of being simple and intuitive and consequently lack advanced functionalities desired by more experienced users. There are also solutions that support a broad group of users and give you a rich feature base, but that frequently comes at a more expensive cost of such a software. Make sure you're aware of your needs so that you buy a solution that provides all the functionalities you search for.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Freshdesk Omni Cost?</h3> </div> <p><strong>Freshdesk Omni Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Growth</span> <p>$29</p> </div> <div class="review-page__table__row"> <span>Pro</span> <p>$69</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$109</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Freshdesk Omni pricing details?</h3> </div> <p><strong>Freshdesk Omni Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Growth</p> <p>$29</p> </div> <div> <p>Pro</p> <p>$69</p> </div> <div> <p>Enterprise</p> <p>$109</p> </div> </div> <p>Freshdesk Omni is currently offered in the following pricing plans:</p> <p><strong>Growth – $29/agent/month if billed annually ($35 if billed monthly)</strong></p> <ul> <li>Web widget</li> <li>Messaging channels</li> <li>Email</li> <li>Self-service customer portal</li> <li>Knowledge base</li> <li>Chatbots</li> <li>Unified agent inbox</li> <li>Proactive support journeys and campaigns</li> <li>Agent collision detection</li> <li>Custom agent status</li> <li>Collaboration – Threads and tasks</li> <li>Customizable contact, conversation and ticket properties</li> <li>Customer 360</li> <li>APIs</li> <li>Curated and custom reports</li> <li>Standard real-time dashboard</li> <li>Role-based access</li> <li>Single sign-on</li> </ul> <p><strong>Pro – $69/agent/month if billed annually ($79 if billed monthly)</strong></p> <ul> <li>Everything in Growth</li> <li>Bring Your Own Channel (BYOc)</li> <li>Bring Your Own Telephony (BYOT)</li> <li>Multilingual knowledge base</li> <li>Article versioning</li> <li>Full portal customization</li> <li>Community forums</li> <li>Multilingual conversations</li> <li>Ticket templates</li> <li>Canned forms</li> <li>Dynamic ticket fields</li> <li>Advanced custom fields</li> <li>User targeting</li> <li>Multilingual CSAT</li> <li>Business hours (global, multiple, group specific)</li> <li>Assignment (Intelliassign, round robin, load balanced)</li> <li>Multiple SLA policies</li> <li>Parent-child ticketing</li> <li>Dynamic email notifications</li> <li>Multiple products</li> <li>Collaborators</li> <li>Custom objects</li> <li>Custom real-time dashboards</li> <li>Agent availability dashboard</li> </ul> <p><strong>Enterprise – $109/agent/month if billed annually ($125 if billed monthly)</strong></p> <ul> <li>Everything in Pro</li> <li>Freddy AI</li> <li>Self-service approval workflow</li> <li>Flexible knowledge base hierarchy</li> <li>Agent shifts</li> <li>Out-of-office scheduler</li> <li>Sandbox for ticketing</li> <li>Audit logs</li> <li>Skill-based assessment</li> <li>Custom object analytics</li> <li>JWT authentication</li> <li>Allowed domains</li> <li>IP whitelisting</li> <li>HIPAA</li> <li>PCI compliance</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 0 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 0 </span> </div> </div> <p> <p>We realize that when you make a decision to get a Customer Service Software it’s vital not only to find out how experts rank it in their reviews, but also to discover if the actual clients and businesses that purchased these solutions are indeed happy with the product. Because of that need we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that aggregates customer reviews, comments and Freshdesk Omni reviews across a vast array of social media sites. The data is then displayed in a simple to understand form indicating how many people had positive and negative experience with Freshdesk Omni. With that information at hand you should be prepared to make an informed business choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Welcome to Freshworks!" width="640" height="360" data-src="https://www.youtube.com/embed/CTrsKvoE5c4?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> <div id="screenshots" class="review-page__header"> <span class="rev-icon rev-icon--screenshots"></span> <h3>Screenshots</h3> </div> <div class="review-page__carousel owl-carousel owl-theme"> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Internal-Task.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Internal-Task-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Admin-2.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Admin-2-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Admin.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Admin-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Opt-2-Integration-Marketplace.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Opt-2-Integration-Marketplace-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/AI-bots.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/AI-bots-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Unified-agent-inbox.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Unified-agent-inbox-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Advanced-ticketing.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Advanced-ticketing-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Intelligent-insights.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Intelligent-insights-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Streamlined-admin.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Streamlined-admin-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2023/08/Integration-Marketplace.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2023/08/Integration-Marketplace-300x155.png" alt="Screenshot" class="lazyload"></a> </div> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li><li>Chinese</li><li>German</li><li>Japanese</li><li>Spanish</li><li>French</li><li>Dutch</li><li>Portugese</li><li>Polish</li><li>Turkish</li><li>Swedish</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li><span></span>live support</li><li><span></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Freshdesk Omni?</h3> </div> <p>Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:</p> <ul> <li>Google Calendar</li> <li>Google Analytics</li> <li>Google Contacts</li> <li>Slack</li> <li>Microsoft Teams</li> <li>MailChimp</li> <li>Shopify</li> <li>Freshsales</li> <li>Freshsales Suite</li> <li>Kanban Board</li> <li>Atlassian Jira Plus</li> <li>Office 365</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="first-review"> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/note.svg" alt="Note" class="first-review__note" width="160" height="160" > <p>Freshdesk Omni<br> is waiting 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Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=369268">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="369268"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Freshdesk Omni Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Rlc2ttb3ov"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="DeskMoz" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/DeskMoz-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/DeskMoz-logo2.png 186w" /></div> <a href="/p/deskmoz/" title="DeskMoz" >DeskMoz Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JsdWVmaXNoLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Bluefish.ai" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/vChat-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/vChat-thumbnail.png 186w" /></div> <a href="/p/bluefish/" title="Bluefish.ai" >Bluefish.ai Review: Pricing & Software Features 2024</a> 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186w" /></div> <a href="/p/gladly/" title="Gladly" >Gladly Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.4</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Freshdesk Omni By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25nZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ngDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/ngDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/ngDesk-logo2.png 186w" /></div> <a href="/p/ngdesk/" title="ngDesk" >Learn more about 2024 pricing plans for ngDesk</a> </div> <div class="products-table__right">free</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NvbW1ib3gv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CommBox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/CommBox-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/CommBox-logo-2.png 186w" /></div> <a href="/p/commbox/" title="CommBox" >Learn more about 2024 pricing plans for CommBox</a> </div> <div class="products-table__right">By quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NwaXJhbGRlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Spiraldesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2.png 186w" /></div> <a href="/p/spiraldesk/" title="Spiraldesk" >Learn more about 2024 pricing plans for Spiraldesk</a> </div> <div class="products-table__right">$12</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NlcnZpY2VndXJ1Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ServiceGuru" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/ServiceGuru-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/ServiceGuru-logo2.png 186w" /></div> <a href="/p/serviceguru/" title="ServiceGuru" >Learn more about 2024 pricing plans for ServiceGuru</a> </div> <div class="products-table__right">$99</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FscGhhY2hhdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="alphachat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/04/alphachat-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/alphachat-logo-2.png 186w" /></div> <a href="/p/alphachat/" title="alphachat" >Learn more about 2024 pricing plans for alphachat</a> </div> <div class="products-table__right">€399</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Service Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Rlc2ttb3ov""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="DeskMoz" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/DeskMoz-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/DeskMoz-logo2.png 186w" /></div> <a href="/p/deskmoz/" title="DeskMoz reviews" >What do users think about DeskMoz</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25nZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ngDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/ngDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/ngDesk-logo2.png 186w" /></div> <a href="/p/ngdesk/" title="ngDesk reviews" >What do users think about ngDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NwaXJhbGRlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Spiraldesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2.png 186w" /></div> <a href="/p/spiraldesk/" title="Spiraldesk reviews" >What do users think about Spiraldesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FzdHJhZml0Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AstraFit" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/astrafit2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/astrafit2.png 186w" /></div> <a href="/p/astrafit/" title="AstraFit reviews" >What do users think about AstraFit</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">95%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dhaW5zaWdodC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Gainsight" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/gainsight-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/gainsight-logo2.png 186w" /></div> <a href="/p/gainsight/" title="Gainsight reviews" >What do users think about Gainsight</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.8</div> <div class="col col--50">N/A</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Freshdesk Omni Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div 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data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtaXRvdWNodmlzaW9uLWNvbnRhY3QtY2VudHJl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="iTouchVision Contact Centre" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-itouchvision-contact-centre" title="Comparison of Freshdesk Omni vs. iTouchVision Contact Centre" class="set-width" >Compare Freshdesk Omni vs iTouchVision Contact Centre 2024</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtYWxwaGFjaGF0""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="alphachat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/04/alphachat-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/alphachat-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-alphachat" title="Comparison of Freshdesk Omni vs. alphachat" class="set-width" >Compare Freshdesk Omni vs alphachat 2024</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtY3VzdG9tZXJzdWNjZXNzYm94""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CustomerSuccessBox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-customersuccessbox" title="Comparison of Freshdesk Omni vs. CustomerSuccessBox" class="set-width" >Compare Freshdesk Omni vs CustomerSuccessBox 2024</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtc3VyZmJvYXJk""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Surfboard" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/surfboard-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/surfboard-logo.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-surfboard" title="Comparison of Freshdesk Omni vs. Surfboard" class="set-width" >Compare Freshdesk Omni vs Surfboard 2024</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtc3ByaW5rbHItc2VydmljZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sprinklr Service" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-sprinklr-service" title="Comparison of Freshdesk Omni vs. Sprinklr Service" class="set-width" >Compare Freshdesk Omni vs Sprinklr Service 2024</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtYmx1ZWZpc2g=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Bluefish.ai" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/vChat-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/vChat-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-bluefish" title="Comparison of Freshdesk Omni vs. Bluefish.ai" class="set-width" >Compare Freshdesk Omni vs Bluefish.ai 2024</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtcHJpbnRjYXJ0""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Printcart" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/small-4-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/small-4.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshdesk-omni-vs-printcart" title="Comparison of Freshdesk Omni vs. Printcart" class="set-width" >Compare Freshdesk Omni vs Printcart 2024</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hkZXNrLW9tbmktdnMtYXN0cmFmaXQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AstraFit" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/astrafit2-93x48.png 93w, 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2024</a> </div></div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. 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Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/freshdesk-omni/", "name": "Freshdesk Omni", "image": "https://financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png", "featureList": "Below are Freshdesk Omni\u2019s key features:,\nFreddy AI,\nWeb widget,\nMessaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google\u2019s Business Messenger, LINE, BYOC, BYOT),\nSelf-service customer portal,\nMultilingual knowledge base,\nMultilingual CSAT,\nChatbots,\nUnified agent inbox,\nConversation switch,\nProactive support journeys and campaigns,\nTicketing,\nAdministrator capabilities,\nContacts and accounts management,\nAPIs,\nCurated and custom reports,\nStandard, custom, and real-time dashboard,\nRole-based access control,\nSingle sign-on.", "operatingSystem": "Web-based", "screenshot": "https://financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Screenshot-600x310-1-300x155.png", "offers": { "@type": "Offer", "price": "29", "priceCurrency": "USD" } }, "description": "Freshdesk Omni provides an all-in-one and dynamic customer service solution that aims to transform customer support and improve operational efficiency. Through AI-powered self-service, customers can quickly access answers, reducing wait times and improving issue resolutions. The suite includes a unified agent workspace that functions as a central hub, granting customer service representatives easy access to pertinent information and AI-driven tools for faster issue resolution. Moreover, the suite’s collaborative ticketing capabilities facilitate seamless team interaction, enabling agents to promptly address customer concerns.\nA standout feature of this suite is its advanced generative AI, Freddy Insights. Freddy conducts proactive analysis, uncovering opportunities for productivity optimization and preemptively addressing potential issues. Additionally, the suite streamlines administrative tasks, simplifying solution management and setup for quicker implementation.\nBecause of its versatility, Freshdesk Omni is well-suited for a diverse range of businesses. Ecommerce enterprises seeking online customer support, round-the-clock assistance for SaaS subscribers, complex product support for technology firms, and secure customer interactions for financial services organizations can all benefit from the platform. In essence, the suite revolutionizes customer service, enhances agent efficiency, and enables strategic cost optimization for businesses of all sizes.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.7", "applicationCategory": "Customer Service Software" }, "headline": "Freshdesk Omni review", "awards": "Great User Experience 2023 Award", "dateModified": "2024-10-26T05:08:07+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Jenny Chang", "url": "https://financesonline.com/author/jenny/" } }</script>  <div id="fot-social" class="fot-social" data-id="369268" data-type="post" data-url="https://reviews.financesonline.com/p/freshdesk-omni/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/freshdesk-omni/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/freshdesk-omni/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/freshdesk-omni/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":369268,"main_term_slug":"customer-service-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Freshdesk Omni Reviews: Pricing & Software Features 2024 - Financesonline.com