Best Live Chat Software in 2024

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"https://financesonline.com/media/themes/fot/dist/js/charts/cloudrank-software.min.js"]"> <div class="main-container"> <div class="page-category__bc"> <ul> <li><a href="https://financesonline.com" title="Home">Home</a></li> <li><a href="/c/customer-support-software/">Customer Support Software</a></li> <li>Live Chat Software</li> </ul> <div class="clearfix"></div> </div> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/live-chat-software/" data-target="#top20-tab" data-term="145" data-nojs="true" data-small-cat="true" > <h1>Best Live Chat Software in 2024</h1> </a> <a class="page-category__tab " href="/c/live-chat-software/?top10" data-target="#top10-tab" data-term="145">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="145"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Live Chat Software?</h3> <p>Live chat software can be used by companies to offer instant assistance to their website visitors and customers. Top live chat solutions offer text chat, video, help desk, voice, and CRM features. Chats can be categorized into two main types: pro-active chat in which the website visitor is greeted with a pop-up box they can use to chat with an agent, and broadcast where the visitor can initiate the chat. Companies should look for live chat software that integrates seamlessly with their existing e-commerce, help desk, and CRM systems. <a href="#" class="show-more-js">Show more</a><span class="show-more-hidden">The platform should also offer useful features such as capability to share discussions, preference settings for chat windows and reminders, and archive and reporting tools. Top vendors of live chat software include LiveEngage, SnapEngage, LiveChat, and Olark. We currently rate <a href='https://reviews.financesonline.com/p/zopim/'>Zendesk Chat</a> as the leading live chat application in our database, but you can also check out other good quality apps to get a wider choice.<a href="#" class="show-less-js">Show less</a></span> </p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>In order to develop this list of best Live Chat Software we have analyzed 523 various tools currently present on the market, contrasting their features, ease of implementation, customer support, available integrations and mobile support with our exclusive <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating system. This list has been created by Nestor Gilbert, our SaaS expert dedicated to the Live Chat Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 13 Live Chat Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="145" data-size="small_business" data-count="13" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvcGltLyNjYXRlZ29yeT1saXZlLWNoYXQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk Chat reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-15318" data-id="15318" type="checkbox"> <span></span> <label for="compare-15318">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zopim/" title="Zendesk Chat"> <span>1. </span> Zendesk Chat </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly93d3cuem9waW0uY29tLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JpcmRleWUvI2NhdGVnb3J5PWxpdmUtY2hhdC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Birdeye reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Birdeye-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2022/12/Birdeye-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-62832" data-id="62832" type="checkbox"> <span></span> <label for="compare-62832">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/birdeye/" title="Birdeye"> <span>2. </span> Birdeye </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2JpcmRleWUtbGl2ZWNoYXQv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w, https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13261" data-id="13261" type="checkbox"> <span></span> <label for="compare-13261">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vision-helpdesk/" title="Vision Helpdesk"> <span>3. </span> Vision Helpdesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3Zpc2lvbi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoY2hhdC8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshchat reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new.png 186w, https://s.financesonline.com/uploads/2022/06/Freshchat-icon-new-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-64171" data-id="64171" type="checkbox"> <span></span> <label for="compare-64171">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshchat/" title="Freshchat"> <span>4. </span> Freshchat </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay1tZXNzYWdpbmcvI2NhdGVnb3J5PWxpdmUtY2hhdC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Messaging reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/09/logo-thumbnail.png 186w, https://s.financesonline.com/uploads/2021/09/logo-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-305655" data-id="305655" type="checkbox"> <span></span> <label for="compare-305655">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshdesk-messaging/" title="Freshdesk Messaging"> <span>5. </span> Freshdesk Messaging </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2UtbGl2ZS1hZ2VudC8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Live Agent reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/Salesforce-Service-Cloud-Logo2.png 186w, https://s.financesonline.com/uploads/2019/08/Salesforce-Service-Cloud-Logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-115397" data-id="115397" type="checkbox"> <span></span> <label for="compare-115397">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/salesforce-live-agent/" title="Salesforce Live Agent"> <span>6. </span> Salesforce Live Agent </a> </h4> <span>Our score: <span class="blue">9.1</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">92%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3BvZGl1bS8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Podium reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/09/podium-logo2.png 186w, https://s.financesonline.com/uploads/2019/09/podium-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-62827" data-id="62827" type="checkbox"> <span></span> <label for="compare-62827">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/podium/" title="Podium"> <span>7. </span> Podium </a> </h4> <span>Our score: <span class="blue">9.1</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Podium is a robust online review software designed to help organizations power local interaction.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVjaGF0LyNjYXRlZ29yeT1saXZlLWNoYXQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveChat reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/LiveChat-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/LiveChat-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13988" data-id="13988" type="checkbox"> <span></span> <label for="compare-13988">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/livechat/" title="LiveChat"> <span>8. </span> LiveChat </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVhZ2VudC8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveAgent reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/liveagent-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/liveagent-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent"> <span>9. </span> LiveAgent </a> </h4> <span>Our score: <span class="blue">8.9</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Designed with simplicity in mind, LiveAgent lets a powerful engine underneath do all the heavy lifting. On top of being intuitive, it centralizes communications by keeping messages in a single inbox. This ensures that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tc2FsZXNpcS8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho SalesIQ reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-28042" data-id="28042" type="checkbox"> <span></span> <label for="compare-28042">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-salesiq/" title="Zoho SalesIQ"> <span>10. </span> Zoho SalesIQ </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3BpcGVkcml2ZS8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pipedrive reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2024/09/Pipedrive-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2024/09/Pipedrive-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-671" data-id="671" type="checkbox"> <span></span> <label for="compare-671">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/pipedrive/" title="Pipedrive"> <span>11. </span> Pipedrive </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3B1cmUtY2hhdC8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pure Chat reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2.png 186w, https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-29319" data-id="29319" type="checkbox"> <span></span> <label for="compare-29319">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/pure-chat/" title="Pure Chat"> <span>12. </span> Pure Chat </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N0cmlkZS8jY2F0ZWdvcnk9bGl2ZS1jaGF0LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Stride reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2017/10/stride-logo1.png 200w, https://s.financesonline.com/uploads/2017/10/stride-logo1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-68425" data-id="68425" type="checkbox"> <span></span> <label for="compare-68425">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/stride/" title="Stride"> <span>13. </span> Stride </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Complete team communication software offered as freeware and affordable paid plan.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="145" data-size="small_business" data-count="13" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Live Chat Software that you might want to browse through:</p> <ul> <li><a href="/c/customer-support-software/" title="Customer Support Software">Customer Support Software</a><li><a href="/c/call-center-software/" title="Call Center Software">Call Center Software</a><li><a href="/c/call-center-software/small-business/" title="Call Center Software for Small Business">Call Center Software for Small Business</a><li><a href="/c/call-center-software/free/" title="Free Call Center Software">Free Call Center Software</a><li><a href="/c/customer-support-software/free/" title="Free Customer Support Software">Free Customer Support Software</a><li><a href="/c/live-chat-software/free/" title="Free Live Chat Software">Free Live Chat Software</a><li><a href="/c/remote-support-software/free/" title="Free Remote Support Software">Free Remote Support Software</a><li><a href="/c/it-service-software/" title="IT Service Software">IT Service Software</a><li><a href="/c/live-chat-software/small-business/" title="Live Chat Software for Small Business">Live Chat Software for Small Business</a><li><a href="/c/remote-support-software/" title="Remote Support Software">Remote Support Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Live Chat Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/04/Live-Chat-Software-Guide-regular.png 1000w, https://s.financesonline.com/uploads/2020/04/Live-Chat-Software-Guide-regular-300x145.png 300w, https://s.financesonline.com/uploads/2020/04/Live-Chat-Software-Guide-regular-768x371.png 768w, https://s.financesonline.com/uploads/2020/04/Live-Chat-Software-Guide-regular-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="category-cloudrank col col--75 col--sm"> <style type="text/css">.toggle-charts{margin:30px 0 40px}.toggle-charts h3{color:#000;font-size:18px;line-height:30px;text-align:left;padding:15px 0 15px 35px;margin:0;width:38%;float:left;border:none;position:relative}@media only screen and (max-width:991px){.toggle-charts h3{width:32%}}@media only screen and (max-width:768px){.toggle-charts h3{width:45%;margin-right:1%;font-size:16px;line-height:22px}}.toggle-charts h4{font-size:22px;font-weight:900;color:#005691;margin:0;padding:0 0 15px}.toggle-charts h5{font-size:18px;font-weight:900;color:#005691;text-align:center;margin:20px 0 15px}.toggle-charts 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p{margin:0;width:100%}.charts-best .line-chart .bar,.charts-worst .line-chart .bar{width:100%}.charts-best .line-chart .bar--animate,.charts-worst .line-chart .bar--animate{-webkit-animation-name:progressBar-small-mobile;animation-name:progressBar-small-mobile}}.charts-best .bar,.charts-worst .bar{width:50%}.charts-best .bar span,.charts-worst .bar span{border:none;cursor:default}.charts-best .bar span.not,.charts-worst .bar span.not{background:0 0;width:100%;text-align:center;font-size:10px;line-height:25px;font-weight:400;white-space:nowrap}.charts-best .bar--animate,.charts-worst .bar--animate{-webkit-animation-name:progressBar-small;animation-name:progressBar-small;-webkit-animation-duration:1.5s;animation-duration:1.5s}.charts-best .counter,.charts-worst .counter{color:#fff;width:auto;white-space:nowrap;position:absolute;background:0 0;min-width:100%;text-align:right;padding-right:5px}.toggled-chart,.toggled-chart__line-charts{position:relative}.charts-best{padding-right:30px}.charts-worst{padding-left:30px}.toggled-chart{display:none;background:#f4f4f4;padding:0 15px}@media only screen and (max-width:991px){.toggled-chart{padding-bottom:30px}}.toggled-chart__bottom .pie{opacity:0;padding-top:6px}.category-cloudrank .toggle-charts .line-chart--details p{padding-left:90px}@media only screen and (max-width:1230px){.category-cloudrank .toggle-charts .line-chart--details p{padding-left:45px}}.category-cloudrank .pie-box .legend span{width:55px}@-webkit-keyframes progressBar-toggle{0%{width:0}100%{width:calc(100% - 60px)}}@keyframes progressBar-toggle{0%{width:0}100%{width:calc(100% - 60px)}}@-webkit-keyframes progressBar-toggle-mobile{0%{width:0}100%{width:calc(100% - 50px)}}@keyframes progressBar-toggle-mobile{0%{width:0}100%{width:calc(100% - 50px)}}@-webkit-keyframes progressBar-small{0%{width:0}100%{width:50%}}@keyframes progressBar-small{0%{width:0}100%{width:50%}}@-webkit-keyframes progressBar-small-mobile{0%{width:0}100%{width:100%}}@keyframes progressBar-small-mobile{0%{width:0}100%{width:100%}} /*# sourceMappingURL=cloudrank.min.css.map */ </style> <div class="category__sections"> <h3 class="toggle-cloudrank toggled">Industry Report - Live Chat Software for 2022</h3> </div> <div id="cat-cloudrank" class="category " data-cat="145"> <div class="category__cloud-rank category__content"> <div class="category__gray"> <div class="category__sections "> <p>CloudRank™ system is a unique algorithm that our research team uses to evaluate Live Chat Software solutions in a detailed and accurate way. The Spring 2022 edition of the ranking was prepared by <a href="/author/nestor/">Nestor Gilbert</a>, our leading expert in the field of Live Chat Software, who has authored 1380+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Live Chat Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.</p> <p><strong>In order to achieve full objectivity the position in our CloudRank™ is based on:</strong></p> <ul> <li><strong>Expert Score:</strong> which involves extensive analysis by our internal team which carefully examined all key elements of each software and testing it in real-life situations</li> <li><strong>User Score:</strong> which involves an aggregated opinion of actual users of each product whose identity was properly verified</li> <li><strong>Market Position:</strong> which involves general recognition of a given vendor on the market and reflects its overall popularity and reach</li> </ul> <a href="#" class="show-more-js" style="">What do the tiers in CloudRank™ mean?</a> <div class="show-more-hidden"> <h3><span class="cat-icon cat-icon--default"></span>What do the tiers in CloudRank™ mean?</h3> <p>We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.</p> <ul> <li><strong>Leaders:</strong> those with a User Score of 8.5 or higher; this tier includes products that are currently leaders on the market and are appreciated by both experts and actual users. They always represent the best of what the Live Chat Software market has to offer and are all worth trying out if you’re looking for a reliable solution.</li> <li><strong>Contenders:</strong> those with a User Score between 7.8 and 8.5; this tier includes high-quality products that still have some minor drawbacks that prevent them from becoming leaders on the market. They always represent well-designed tools that, over time, will most likely develop into market leaders as the missing features are added.</li> <li><strong>Rising Stars:</strong> those with a User Score between 6.5 and 7.8; this tier includes products that have high-potential but still lack some crucial features or services expected from a leading solution. They are products with solid foundations and a vision that makes us eager to see what they will become as their solution improves in the future.</li> </ul> <p>Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.</p> <a href="#" class="show-less-js">Show less</a> </div> </div> </div> <div class="chart"> <div class="chart__33 chart__33--rising"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-rising-stars.svg" class="chart__img lazyload" alt="Rising Star"> </div> <div class="chart__33 chart__33--contenders"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-contenders.svg" class="chart__img lazyload" alt="Contenders"> </div> <div class="chart__33 chart__33--front"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/2022-leaders.svg" class="chart__img lazyload" alt="Front-Runners"> </div> <div class="chart-fixer"></div> <div id="chart" class="chart-box" data-url="https://financesonline.com/wp-admin/admin-ajax.php" data-grid-id="326752"> <span class="chart-box__arrow-right"></span> <span class="chart-box__arrow-top"></span> <div id="chart-info" class="chart-popup"></div> </div> <div class="market-position"> <p>MARKET POSITION <span class="icon icon--question"></span></p> <div class="market-position__info tooltip"> <p>A score between 1 and 10 based on popularity and market reach of each product.</p> <span class="arrow"></span> </div> </div> </div> <div class="main-container"> <div class="chart-legend"> <div class="total-score"> <p>TOTAL score <span class="icon icon--question"></span></p> <div class="total-score__info tooltip"> <p>A score between 1 and 10 based on the average of our Expert Score and User Score.</p> <span class="arrow"></span> </div> </div> <div class="chart-legend__table"> <h3 class="chart-legend__header">How does CloudRank™ work?</h3> <div class="chart-legend__item col col--33"> <div class="chart-legend__img"> <img src="https://financesonline.com/media/themes/fot/dist/img/svg/chart-arrow.svg" class="chart-legend__arrow arrow-top" alt="Arrow top"> <div class="chart-legend__line-ver"></div> <div class="chart-legend__line-hor"></div> <div class="triangle right"></div> </div> <div class="chart-legend__txt"> <p>Market Position</p> <p>A score between 1 and 10 based on <strong>popularity and market reach</strong> of each product.</p> </div> </div> <div class="chart-legend__item col col--33"> <div class="chart-legend__img"> <div class="triangle top"></div> <div class="chart-legend__line-ver chart-legend__line-ver--gray"></div> <div class="chart-legend__line-hor chart-legend__line-hor--blue"></div> <img src="https://financesonline.com/media/themes/fot/dist/img/svg/chart-arrow.svg" class="chart-legend__arrow arrow-right" alt="Arrow right"> </div> <p>Total Score</p> <p>A score between 1 and 10 based on the <strong>average of our Expert Score and User Score.</strong></p> </div> <div class="chart-legend__item col col--33"> <div class="chart-legend__types"> <p>CloudRank™ tier</p> <p>Based on product's total score.</p> </div> <div class="chart-legend__types__items"> <div class="chart-legend__types-item rising"> <p><span></span>Rising Star</p> </div> <div class="chart-legend__types-item contender"> <p><span></span>Contender</p> </div> <div class="chart-legend__types-item front"> <p><span></span>Front Runners</p> </div> </div> </div> </div> </div> </div> <div class="category__sections main-container"> <div class="bg-title"> <h3>25 Most Popular Live Chat Software</h3> </div> <p><span style="font-weight: 400;">Here is a list of all 25 Live Chat Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:</span></p> <div class="toggle-charts"> <script id="chartist47112208" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"19","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"34","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"15","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"33","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts1" data-int="1" data-name="Zendesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>1. Zendesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:90.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="9.06">9.06</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/zendesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-505" data-id="505" type="checkbox"> <span></span> <label for="compare-505">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts1" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.80" data-count="span1"><div class="stat-value"></div></span><span style="width:29.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.80" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:27.6%;z-index: 9;background: #001250" data-label="Features" data-value="9.2" data-count="span1"><div class="stat-value"></div></span><span style="width:26.22%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.74" data-count="span2"><div class="stat-value"></div></span><span style="width:9%;z-index: 9;background: #005691" data-label="Integrations" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:9.15%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.15" data-count="span4"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.00" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>9.06</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist47112208"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Co-Browsing</p><span class="bar"><span style="width:1%;"><span class="counter"><span class="counter__item" data-count="1"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist14354068" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"36","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"28","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"12","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"24","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts2" data-int="2" data-name="Freshdesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>2. Freshdesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:87.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.79">8.79</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/freshdesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-18862" data-id="18862" type="checkbox"> <span></span> <label for="compare-18862">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts2" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:29.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.70" data-count="span2"><div class="stat-value"></div></span><span style="width:14.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24%;z-index: 9;background: #001250" data-label="Features" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.8" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Integrations" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:8.9%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.9" data-count="span4"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.00" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.79</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist14354068"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Discovery</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile-Optimized Visitor Chat</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist93532004" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"31","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"39","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"8","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"22","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts3" data-int="3" data-name="LiveAgent" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>3. LiveAgent</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:84.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.49">8.49</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/liveagent/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts3" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.90" data-count="span1"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="10.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="10.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.2%;z-index: 9;background: #001250" data-label="Features" data-value="8.40" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.80" data-count="span2"><div class="stat-value"></div></span><span style="width:8.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="5.50" data-count="span3"><div class="stat-value"></div></span><span style="width:9.02%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.02" data-count="span4"><div class="stat-value"></div></span><span style="width:8.55%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.70" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.49</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist93532004"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Agent Priority Tiers</p><span class="bar"><span style="width:96%;"><span class="counter"><span class="counter__item" data-count="96"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:69%;"><span class="counter"><span class="counter__item" data-count="69"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist15011948" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"39","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"6","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"11","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts4" data-int="4" data-name="ZohoSalesIQ" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>4. Zoho SalesIQ</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:84.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.44">8.44</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/zoho-salesiq/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-28042" data-id="28042" type="checkbox"> <span></span> <label for="compare-28042">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts4" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.00" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.28%;z-index: 9;background: #001250" data-label="Features" data-value="7.76" data-count="span1"><div class="stat-value"></div></span><span style="width:26.85%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.95" data-count="span2"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #005691" data-label="Integrations" data-value="4.00" data-count="span3"><div class="stat-value"></div></span><span style="width:8.23%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.23" data-count="span4"><div class="stat-value"></div></span><span style="width:13.95%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="9.30" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.44</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist15011948"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:60%;"><span class="counter"><span class="counter__item" data-count="60"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:55%;"><span class="counter"><span class="counter__item" data-count="55"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Discovery</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Co-Browsing</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Secure Data Transfer</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist96791108" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"39","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"6","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"11","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts5" data-int="5" data-name="Freshchat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>5. Freshchat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:84.3%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.43">8.43</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/freshchat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-64171" data-id="64171" type="checkbox"> <span></span> <label for="compare-64171">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts5" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:46%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.20" data-count="span1"><div class="stat-value"></div></span><span style="width:28.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.6" data-count="span2"><div class="stat-value"></div></span><span style="width:14%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.44%;z-index: 9;background: #001250" data-label="Features" data-value="8.48" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5.00" data-count="span3"><div class="stat-value"></div></span><span style="width:8.8%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.8" data-count="span4"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.00" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.1"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.43</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist96791108"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Mobile-Optimized Visitor Chat</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Secure Data Transfer</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist51795111" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"36","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"44","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"8","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"12","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts6" data-int="6" data-name="ZohoDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>6. Zoho Desk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:84.1%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.41">8.41</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts6" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9" data-count="span2"><div class="stat-value"></div></span><span style="width:10.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.28%;z-index: 9;background: #001250" data-label="Features" data-value="7.76" data-count="span1"><div class="stat-value"></div></span><span style="width:23.88%;z-index: 9;background: #003471" data-label="Ease of use" data-value="7.96" data-count="span2"><div class="stat-value"></div></span><span style="width:10.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="7" data-count="span3"><div class="stat-value"></div></span><span style="width:7.76%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.76" data-count="span4"><div class="stat-value"></div></span><span style="width:13.5%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="9" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.41</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist51795111"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> </div> <div class="charts-worst"> <h5>Worst features</h5> </div> <div class="clearfix"></div> </div> </div> <script id="chartist72405445" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"27","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"41","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"13","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"18","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts7" data-int="7" data-name="Drift" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>7. Drift</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.39">8.39</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/drift/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-68293" data-id="68293" type="checkbox"> <span></span> <label for="compare-68293">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts7" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:26.7%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.90" data-count="span2"><div class="stat-value"></div></span><span style="width:14%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.1"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.67%;z-index: 9;background: #001250" data-label="Features" data-value="7.89" data-count="span1"><div class="stat-value"></div></span><span style="width:26.64%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.88" data-count="span2"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #005691" data-label="Integrations" data-value="4.00" data-count="span3"><div class="stat-value"></div></span><span style="width:8.88%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.88" data-count="span4"><div class="stat-value"></div></span><span style="width:13.95%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="9.30" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.39</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist72405445"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Co-Browsing</p><span class="bar"><span style="width:95%;"><span class="counter"><span class="counter__item" data-count="95"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:95%;"><span class="counter"><span class="counter__item" data-count="95"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Discovery</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> White Label</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Sneak Peek</p><span class="bar"><span style="width:1%;"><span class="counter"><span class="counter__item" data-count="1"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist59816480" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"5","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"18","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"13","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"63","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts8" data-int="8" data-name="SalesforceLiveAgent" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>8. Salesforce Live Agent</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.5%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.35">8.35</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/salesforce-live-agent/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-115397" data-id="115397" type="checkbox"> <span></span> <label for="compare-115397">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts8" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:46%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.20" data-count="span1"><div class="stat-value"></div></span><span style="width:27.3%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:26.61%;z-index: 9;background: #001250" data-label="Features" data-value="8.87" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.8" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3.00" data-count="span3"><div class="stat-value"></div></span><span style="width:8.4%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.4" data-count="span4"><div class="stat-value"></div></span><span style="width:13.35%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.90" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="10" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="10.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.35</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist59816480"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Priority Tiers</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:60%;"><span class="counter"><span class="counter__item" data-count="60"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:55%;"><span class="counter"><span class="counter__item" data-count="55"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Photos</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:1%;"><span class="counter"><span class="counter__item" data-count="1"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist91820379" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"34","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"43","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"9","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"14","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts9" data-int="9" data-name="FreshdeskMessaging" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>9. Freshdesk Messaging</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:83.3%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.33">8.33</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/freshdesk-messaging/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-305655" data-id="305655" type="checkbox"> <span></span> <label for="compare-305655">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts9" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.6" data-count="span1"><div class="stat-value"></div></span><span style="width:27.6%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.2" data-count="span2"><div class="stat-value"></div></span><span style="width:14%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:25.5%;z-index: 9;background: #001250" data-label="Features" data-value="8.5" data-count="span1"><div class="stat-value"></div></span><span style="width:22.74%;z-index: 9;background: #003471" data-label="Ease of use" data-value="7.58" data-count="span2"><div class="stat-value"></div></span><span style="width:10.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="7" data-count="span3"><div class="stat-value"></div></span><span style="width:7.4%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.4" data-count="span4"><div class="stat-value"></div></span><span style="width:11.1%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="7.4" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:30%;z-index: 9;background: #005691" data-label="Similarweb" data-value="10" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.33</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist91820379"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> White Label</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat ($25-$35/month per line)</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist70237448" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"23","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"35","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"13","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"31","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts10" data-int="10" data-name="LiveChat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>10. LiveChat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:82.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.26">8.26</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/livechat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13988" data-id="13988" type="checkbox"> <span></span> <label for="compare-13988">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts10" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.60" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.00" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:21.3%;z-index: 9;background: #001250" data-label="Features" data-value="7.10" data-count="span1"><div class="stat-value"></div></span><span style="width:27.6%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.20" data-count="span2"><div class="stat-value"></div></span><span style="width:11.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="7.50" data-count="span3"><div class="stat-value"></div></span><span style="width:8.94%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.94" data-count="span4"><div class="stat-value"></div></span><span style="width:8.7%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.80" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.26</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist70237448"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Shortcut Messages</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Photos</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist72947379" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"27","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"39","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"23","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts11" data-int="11" data-name="Kayako" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>11. Kayako</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:81%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.10">8.10</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/kayako/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-513" data-id="513" type="checkbox"> <span></span> <label for="compare-513">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts11" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:47.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.50" data-count="span1"><div class="stat-value"></div></span><span style="width:27%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.0" data-count="span2"><div class="stat-value"></div></span><span style="width:14.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="7.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.3%;z-index: 9;background: #001250" data-label="Features" data-value="8.10" data-count="span1"><div class="stat-value"></div></span><span style="width:25.32%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.44" data-count="span2"><div class="stat-value"></div></span><span style="width:9.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="6.50" data-count="span3"><div class="stat-value"></div></span><span style="width:8.28%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.28" data-count="span4"><div class="stat-value"></div></span><span style="width:6.6%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="4.40" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.10</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist72947379"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Priority Tiers</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:73%;"><span class="counter"><span class="counter__item" data-count="73"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Discovery</p><span class="bar"><span style="width:67%;"><span class="counter"><span class="counter__item" data-count="67"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist57735085" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"30","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"41","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"19","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts12" data-int="12" data-name="Birdeye" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>12. Birdeye</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.06">8.06</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/birdeye/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-62832" data-id="62832" type="checkbox"> <span></span> <label for="compare-62832">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts12" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:45.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.1" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.8" data-count="span2"><div class="stat-value"></div></span><span style="width:10.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.3"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.19%;z-index: 9;background: #001250" data-label="Features" data-value="7.73" data-count="span1"><div class="stat-value"></div></span><span style="width:27.54%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.18" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5" data-count="span3"><div class="stat-value"></div></span><span style="width:9.18%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.18" data-count="span4"><div class="stat-value"></div></span><span style="width:13.05%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.7" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #003471" data-label="Years on market" data-value="8" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.06</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist57735085"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:72%;"><span class="counter"><span class="counter__item" data-count="72"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Secure Data Transfer</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Sneak Peek</p><span class="bar"><span style="width:1%;"><span class="counter"><span class="counter__item" data-count="1"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist34270733" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"26","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"32","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"5","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"27","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts13" data-int="13" data-name="ProProfsChat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>13. ProProfs Chat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.04">8.04</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/proprofs-chat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-54777" data-id="54777" type="checkbox"> <span></span> <label for="compare-54777">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts13" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:25.5%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.50" data-count="span2"><div class="stat-value"></div></span><span style="width:8%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.24%;z-index: 9;background: #001250" data-label="Features" data-value="8.08" data-count="span1"><div class="stat-value"></div></span><span style="width:26.7%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.90" data-count="span2"><div class="stat-value"></div></span><span style="width:9.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="6.50" data-count="span3"><div class="stat-value"></div></span><span style="width:9.48%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.48" data-count="span4"><div class="stat-value"></div></span><span style="width:7.65%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.10" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.04</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist34270733"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> White Label</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Mobile-Optimized Visitor Chat</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:71%;"><span class="counter"><span class="counter__item" data-count="71"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist54782124" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"33","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"43","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"10","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"14","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts14" data-int="14" data-name="IntercomLiveChat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>14. Intercom Live Chat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80.3%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.03">8.03</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/intercom-live-chat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-29326" data-id="29326" type="checkbox"> <span></span> <label for="compare-29326">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts14" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:44%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="8.80" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.80" data-count="span2"><div class="stat-value"></div></span><span style="width:16%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="8" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.22%;z-index: 9;background: #001250" data-label="Features" data-value="7.74" data-count="span1"><div class="stat-value"></div></span><span style="width:23.7%;z-index: 9;background: #003471" data-label="Ease of use" data-value="7.90" data-count="span2"><div class="stat-value"></div></span><span style="width:9.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="6.50" data-count="span3"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.50" data-count="span4"><div class="stat-value"></div></span><span style="width:10.35%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="6.90" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.03</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist54782124"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:97%;"><span class="counter"><span class="counter__item" data-count="97"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Secure Data Transfer</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:55%;"><span class="counter"><span class="counter__item" data-count="55"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:55%;"><span class="counter"><span class="counter__item" data-count="55"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist22429945" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"28","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"38","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"10","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"23","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts15" data-int="15" data-name="PureChat" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>15. Pure Chat</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:80.1%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="8.01">8.01</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/pure-chat/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-29319" data-id="29319" type="checkbox"> <span></span> <label for="compare-29319">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts15" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.70" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.60" data-count="span2"><div class="stat-value"></div></span><span style="width:13.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:22.8%;z-index: 9;background: #001250" data-label="Features" data-value="7.60" data-count="span1"><div class="stat-value"></div></span><span style="width:27.3%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.10" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3" data-count="span3"><div class="stat-value"></div></span><span style="width:8.98%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.98" data-count="span4"><div class="stat-value"></div></span><span style="width:13.2%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.8" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>8.01</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist22429945"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:72%;"><span class="counter"><span class="counter__item" data-count="72"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist93387217" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"41","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"47","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"6","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"7","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts16" data-int="16" data-name="HelpCrunch" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>16. HelpCrunch</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:78.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.86">7.86</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/helpcrunch/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-124255" data-id="124255" type="checkbox"> <span></span> <label for="compare-124255">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts16" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:26.1%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.70" data-count="span2"><div class="stat-value"></div></span><span style="width:10%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:22.68%;z-index: 9;background: #001250" data-label="Features" data-value="7.56" data-count="span1"><div class="stat-value"></div></span><span style="width:29.4%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.80" data-count="span2"><div class="stat-value"></div></span><span style="width:3.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="2.50" data-count="span3"><div class="stat-value"></div></span><span style="width:9.88%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.88" data-count="span4"><div class="stat-value"></div></span><span style="width:12.75%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.50" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.86</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist93387217"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Call-Me Requests</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:91%;"><span class="counter"><span class="counter__item" data-count="91"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist93223432" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"34","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"43","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"10","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"14","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts17" data-int="17" data-name="Tawk.to" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>17. Tawk.to</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:77.9%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.79">7.79</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/tawk-to/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-68242" data-id="68242" type="checkbox"> <span></span> <label for="compare-68242">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts17" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:44%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="8.80" data-count="span1"><div class="stat-value"></div></span><span style="width:25.5%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.50" data-count="span2"><div class="stat-value"></div></span><span style="width:9.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.9"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.84%;z-index: 9;background: #001250" data-label="Features" data-value="8.28" data-count="span1"><div class="stat-value"></div></span><span style="width:27.24%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.08" data-count="span2"><div class="stat-value"></div></span><span style="width:3.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="2.50" data-count="span3"><div class="stat-value"></div></span><span style="width:8.83%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.83" data-count="span4"><div class="stat-value"></div></span><span style="width:12.75%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.50" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:16%;z-index: 9;background: #001250" data-label="Company size" data-value="8" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #005691" data-label="Similarweb" data-value="8" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.79</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist93223432"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:94%;"><span class="counter"><span class="counter__item" data-count="94"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:92%;"><span class="counter"><span class="counter__item" data-count="92"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:73%;"><span class="counter"><span class="counter__item" data-count="73"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist69282859" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"22","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"37","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"15","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"26","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts18" data-int="18" data-name="Comm100" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>18. Comm100</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:77.3%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.73">7.73</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/comm100/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-28987" data-id="28987" type="checkbox"> <span></span> <label for="compare-28987">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts18" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:49%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.80" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.60" data-count="span2"><div class="stat-value"></div></span><span style="width:9.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:19.35%;z-index: 9;background: #001250" data-label="Features" data-value="6.45" data-count="span1"><div class="stat-value"></div></span><span style="width:26.52%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.84" data-count="span2"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="5.00" data-count="span3"><div class="stat-value"></div></span><span style="width:9.03%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.03" data-count="span4"><div class="stat-value"></div></span><span style="width:12.3%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.20" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:12%;z-index: 9;background: #001250" data-label="Company size" data-value="6" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.73</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist69282859"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:96%;"><span class="counter"><span class="counter__item" data-count="96"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Shortcut Messages</p><span class="bar"><span style="width:95%;"><span class="counter"><span class="counter__item" data-count="95"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:95%;"><span class="counter"><span class="counter__item" data-count="95"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Configurable Click-to-Chat Buttons</p><span class="bar"><span style="width:93%;"><span class="counter"><span class="counter__item" data-count="93"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:85%;"><span class="counter"><span class="counter__item" data-count="85"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Open API</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist36633451" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"4","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"25","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"21","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"50","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts19" data-int="19" data-name="JitBitHelpDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>19. JitBit HelpDesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:76.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.64">7.64</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/jitbit-helpdesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13372" data-id="13372" type="checkbox"> <span></span> <label for="compare-13372">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts19" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:27.6%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.20" data-count="span2"><div class="stat-value"></div></span><span style="width:12.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="6.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="9.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.33%;z-index: 9;background: #001250" data-label="Features" data-value="8.11" data-count="span1"><div class="stat-value"></div></span><span style="width:26.85%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.95" data-count="span2"><div class="stat-value"></div></span><span style="width:2.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="1.50" data-count="span3"><div class="stat-value"></div></span><span style="width:8.9%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.90" data-count="span4"><div class="stat-value"></div></span><span style="width:7.8%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.2" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:4%;z-index: 9;background: #001250" data-label="Company size" data-value="2" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.64</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist36633451"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:75%;"><span class="counter"><span class="counter__item" data-count="75"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Mobile-Optimized Visitor Chat</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:73%;"><span class="counter"><span class="counter__item" data-count="73"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:72%;"><span class="counter"><span class="counter__item" data-count="72"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> White Label</p><span class="bar"><span style="width:71%;"><span class="counter"><span class="counter__item" data-count="71"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist92501038" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"84","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"16","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"0","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"0","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts20" data-int="20" data-name="Smith.ai" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>20. Smith.ai</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:75.6%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.56">7.56</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/smith-ai/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-222401" data-id="222401" type="checkbox"> <span></span> <label for="compare-222401">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts20" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:48%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.60" data-count="span1"><div class="stat-value"></div></span><span style="width:28.2%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="9.4" data-count="span2"><div class="stat-value"></div></span><span style="width:11.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24%;z-index: 9;background: #001250" data-label="Features" data-value="8.00" data-count="span1"><div class="stat-value"></div></span><span style="width:29.34%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.78" data-count="span2"><div class="stat-value"></div></span><span style="width:9%;z-index: 9;background: #005691" data-label="Integrations" data-value="6.00" data-count="span3"><div class="stat-value"></div></span><span style="width:9.83%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.83" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0.00" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.2"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #003471" data-label="Years on market" data-value="6" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="4.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.56</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist92501038"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Knowledge Database Integration</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Priority Tiers</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Training</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Shortcut Messages</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist89187317" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"50","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"50","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"0","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"0","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts21" data-int="21" data-name="Paldesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>21. Paldesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:75%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.50">7.50</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/paldesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-140219" data-id="140219" type="checkbox"> <span></span> <label for="compare-140219">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts21" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:45.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.10" data-count="span1"><div class="stat-value"></div></span><span style="width:25.5%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.50" data-count="span2"><div class="stat-value"></div></span><span style="width:6.66%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="3.33" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.27%;z-index: 9;background: #001250" data-label="Features" data-value="8.09" data-count="span1"><div class="stat-value"></div></span><span style="width:28.8%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.60" data-count="span2"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #005691" data-label="Integrations" data-value="4.00" data-count="span3"><div class="stat-value"></div></span><span style="width:9.8%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.80" data-count="span4"><div class="stat-value"></div></span><span style="width:7.2%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="4.80" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.50</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist89187317"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> File Exchange</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Open API</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:83%;"><span class="counter"><span class="counter__item" data-count="83"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Branding</p><span class="bar"><span style="width:1%;"><span class="counter"><span class="counter__item" data-count="1"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist14831672" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"69","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"22","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"6","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"3","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts22" data-int="22" data-name="Smartsupp" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>22. Smartsupp</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:74.8%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.48">7.48</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/smartsupp/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-28915" data-id="28915" type="checkbox"> <span></span> <label for="compare-28915">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts22" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.60" data-count="span2"><div class="stat-value"></div></span><span style="width:4%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="2.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:18.09%;z-index: 9;background: #001250" data-label="Features" data-value="6.03" data-count="span1"><div class="stat-value"></div></span><span style="width:29.49%;z-index: 9;background: #003471" data-label="Ease of use" data-value="9.83" data-count="span2"><div class="stat-value"></div></span><span style="width:4.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="3.00" data-count="span3"><div class="stat-value"></div></span><span style="width:8.93%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.93" data-count="span4"><div class="stat-value"></div></span><span style="width:12.6%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="8.40" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="4" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.48</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist14831672"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:80%;"><span class="counter"><span class="counter__item" data-count="80"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Priority Tiers</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Co-Browsing</p><span class="bar"><span style="width:70%;"><span class="counter"><span class="counter__item" data-count="70"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Pre-Chat Form</p><span class="bar"><span style="width:67%;"><span class="counter"><span class="counter__item" data-count="67"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Agent Photos</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Post-Chat Surveys</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist86686851" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"13","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"27","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"15","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"45","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts23" data-int="23" data-name="LivePerson" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>23. LivePerson</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:74.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.44">7.44</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/liveperson/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13456" data-id="13456" type="checkbox"> <span></span> <label for="compare-13456">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts23" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:26.4%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.80" data-count="span2"><div class="stat-value"></div></span><span style="width:9.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="4.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:19.08%;z-index: 9;background: #001250" data-label="Features" data-value="6.36" data-count="span1"><div class="stat-value"></div></span><span style="width:26.04%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.68" data-count="span2"><div class="stat-value"></div></span><span style="width:5.25%;z-index: 9;background: #005691" data-label="Integrations" data-value="3.50" data-count="span3"><div class="stat-value"></div></span><span style="width:8.55%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="8.55" data-count="span4"><div class="stat-value"></div></span><span style="width:7.5%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="5.00" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:20%;z-index: 9;background: #001250" data-label="Company size" data-value="10" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:6%;z-index: 9;background: #005691" data-label="Similarweb" data-value="2" data-count="span3"><div class="stat-value"></div></span><span style="width:24%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="8" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.0"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.44</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist86686851"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Custom Pop-Up</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> SMS-to-Chat</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Admins</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Unlimited Websites</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Social Media Integrations</p><span class="bar"><span style="width:50%;"><span class="counter"><span class="counter__item" data-count="50"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist13492830" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"44","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"47","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"2","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"6","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item " data-target="#charts24" data-int="24" data-name="User.com" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>24. User.com</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:74.1%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.41">7.41</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/userengage/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-29028" data-id="29028" type="checkbox"> <span></span> <label for="compare-29028">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts24" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:50%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="10.00" data-count="span1"><div class="stat-value"></div></span><span style="width:25.2%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.40" data-count="span2"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="0.00" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.5"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:23.94%;z-index: 9;background: #001250" data-label="Features" data-value="7.98" data-count="span1"><div class="stat-value"></div></span><span style="width:26.04%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.68" data-count="span2"><div class="stat-value"></div></span><span style="width:6.75%;z-index: 9;background: #005691" data-label="Integrations" data-value="4.50" data-count="span3"><div class="stat-value"></div></span><span style="width:9.08%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="9.08" data-count="span4"><div class="stat-value"></div></span><span style="width:11.25%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="7.50" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="7.7"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #003471" data-label="Years on market" data-value="6" data-count="span2"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #005691" data-label="Similarweb" data-value="6" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.41</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist13492830"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Open API</p><span class="bar"><span style="width:84%;"><span class="counter"><span class="counter__item" data-count="84"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Multiple Widgets</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Team Chat</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> CRM Integrations</p><span class="bar"><span style="width:82%;"><span class="counter"><span class="counter__item" data-count="82"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:81%;"><span class="counter"><span class="counter__item" data-count="81"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Quick Installation</p><span class="bar"><span style="width:79%;"><span class="counter"><span class="counter__item" data-count="79"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Help Desk Integrations</p><span class="bar"><span style="width:78%;"><span class="counter"><span class="counter__item" data-count="78"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Agent Tag Routing</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:77%;"><span class="counter"><span class="counter__item" data-count="77"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> <script id="chartist97569560" type="application/json"> {"data":[ {"x":"","xl":"1-10 ","y":"23","yl":"","color":"auto"}, {"x":"","xl":"11-50","y":"34","yl":"","color":"auto"}, {"x":"","xl":"51-100","y":"11","yl":"","color":"auto"}, {"x":"","xl":"100+","y":"31","yl":"","color":"auto"} ]} </script> <div class="toggle-charts__item last" data-target="#charts25" data-int="25" data-name="ClickDesk" title="What do the tiers in CloudRank mean? (click to learn more)"> <h3><span class="icon icon--arrow-down"></span>25. ClickDesk</h3> <div class="line-chart line-chart-main"> <span class="bar bar--animate"> <span style="width:72.4%"> <span data-int="1" style="width:50%;"></span><span data-int="2" style="width:25%;"></span><span data-int="3" style="width:22%;"></span> </span> </span> <span class="counter"><span class="counter__item" data-count="7.24">7.24</span></span> <div class="clearfix"></div> </div> <div class="pull-right"> <a href="#" class="btn btn--show" title="Show more/less"><span class="icon"></span>SHOW MORE</a> <a href="https://reviews.financesonline.com/p/clickdesk/" title="Read review" class="btn btn--review">READ REVIEW</a> <div class="category__rank-compare compare-input" title="Compare product"> <div class="select-more">Select more products to compare</div> <input id="compare-13452" data-id="13452" type="checkbox"> <span></span> <label for="compare-13452">Compare</label> <a href="#" data-url="https://financesonline.com/compare/" class="btn btn--blue-hover" title="Compare">Compare <span></span> selected products</a> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="charts25" class="toggled-chart"> <h4>Our score and features analysis:</h4> <div class="toggled-chart__line-charts"> <div class="line-chart line-chart--details hide-bar" data-int="1"> <div class="line-chart__item" data-item="tus"> <div class="stat-desc"></div> <p>Total User Satisfaction</p><span class="bar bar--toggled"><span style="width:46.5%;z-index: 9;background: #001250" data-label="Average user reviews score" data-value="9.30" data-count="span1"><div class="stat-value"></div></span><span style="width:25.8%;z-index: 9;background: #003471" data-label="Satisfaction algorithm score" data-value="8.60" data-count="span2"><div class="stat-value"></div></span><span style="width:11.34%;z-index: 9;background: #005691" data-label="Volume of user reviews" data-value="5.67" data-count="span3"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="8.4"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="2"> <div class="line-chart__item" data-item="tes"> <div class="stat-desc"></div> <p>Total Expert Score</p><span class="bar bar--toggled"><span style="width:24.33%;z-index: 9;background: #001250" data-label="Features" data-value="8.11" data-count="span1"><div class="stat-value"></div></span><span style="width:24.21%;z-index: 9;background: #003471" data-label="Ease of use" data-value="8.07" data-count="span2"><div class="stat-value"></div></span><span style="width:10.5%;z-index: 9;background: #005691" data-label="Integrations" data-value="7.00" data-count="span3"><div class="stat-value"></div></span><span style="width:7.33%;z-index: 9;background: #2278b3" data-label="Customer support" data-value="7.33" data-count="span4"><div class="stat-value"></div></span><span style="width:0%;z-index: 9;background: #449ad5" data-label="Mobile support" data-value="0" data-count="span5"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="6.6"></span></span> <div style="clear: both;"></div> </div> </div> <div class="line-chart line-chart--details hide-bar" data-int="3"> <div class="line-chart__item" data-item="mp"> <div class="stat-desc"></div> <div class="stat-value"></div> <p>Market Position</p><span class="bar bar--toggled"><span style="width:8%;z-index: 9;background: #001250" data-label="Company size" data-value="4" data-count="span1"><div class="stat-value"></div></span><span style="width:20%;z-index: 9;background: #003471" data-label="Years on market" data-value="10" data-count="span2"><div class="stat-value"></div></span><span style="width:12%;z-index: 9;background: #005691" data-label="Similarweb" data-value="4" data-count="span3"><div class="stat-value"></div></span><span style="width:18%;z-index: 9;background: #2278b3" data-label="Social presence" data-value="6" data-count="span4"><div class="stat-value"></div></span></span><span class="counter"><span class="counter__item" data-count="5.8"></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> <span class="toggle-charts__total">}</span> <span class="toggle-charts__total-data">CloudRank™<br> <span class="cloudrank-score">Score:</span><span>7.24</span></span> </div> <div class="toggled-chart__bottom"> <div class="pie-box"> <h5>Customers company size</h5> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com"> <div class="pie-chart small"> <div class="pie-charts__container"> <div class="highcharts-chart cloudrank-chart pie" data-type="pie" data-id="chartist97569560"></div> </div> </div> </div> <div class="legend"> <p>No. of employees:</p> <div class="legend__inner"> <span class="item"><span style="background: #005691;"></span>1-10</span> <span class="item"><span style="background: #2278b3"></span>11-50</span> <span class="item"><span style="background: #449ad5"></span>51-100</span> <span class="item"><span style="background: #66bdf7"></span>100+</span> </div> </div> <div style="clear: both;"></div> </div> <div class="charts-best"> <h5>Best features</h5> <div class="line-chart hide-bar"> <p> Proactive Chat</p><span class="bar"><span style="width:90%;"><span class="counter"><span class="counter__item" data-count="90"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Concurrent Chats</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> White Label</p><span class="bar"><span style="width:89%;"><span class="counter"><span class="counter__item" data-count="89"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Open API</p><span class="bar"><span style="width:88%;"><span class="counter"><span class="counter__item" data-count="88"></span>%</span></span> </span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Flexible Assignment Rules</p><span class="bar"><span style="width:87%;"><span class="counter"><span class="counter__item" data-count="87"></span>%</span></span> </span> <div style="clear: both;"></div> </div> </div> <div class="charts-worst"> <h5>Worst features</h5> <div class="line-chart hide-bar"> <p> Comprehensive Visitor Information</p><span class="bar"><span style="width:76%;"><span class="counter"><span class="counter__item" data-count="76"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Push Notifications</p><span class="bar"><span style="width:74%;"><span class="counter"><span class="counter__item" data-count="74"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Easy Chat Transfers</p><span class="bar"><span style="width:72%;"><span class="counter"><span class="counter__item" data-count="72"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Co-Browsing</p><span class="bar"><span style="width:71%;"><span class="counter"><span class="counter__item" data-count="71"></span>%</span></span></span> <div style="clear: both;"></div> </div> <div class="line-chart hide-bar"> <p> Simple Offline Forms</p><span class="bar"><span style="width:65%;"><span class="counter"><span class="counter__item" data-count="65"></span>%</span></span></span> <div style="clear: both;"></div> </div> </div> <div class="clearfix"></div> </div> </div> </div> <p><span style="font-weight: 400;">Our report covered <strong>25 most popular products</strong> from the Live Chat Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:</span></p> <ul> <li><strong>2022 Live Chat Software Leaders:</strong> <a href="https://reviews.financesonline.com/p/zendesk/" title="Zendesk">Zendesk</a>, <a href="https://reviews.financesonline.com/p/freshdesk/" title="Freshdesk">Freshdesk</a>, <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent">LiveAgent</a>, <a href="https://reviews.financesonline.com/p/freshchat/" title="Freshchat">Freshchat</a>, <a href="https://reviews.financesonline.com/p/drift/" title="Drift">Drift</a></li> <li><strong>2022 Live Chat Software Contenders:</strong> <a href="https://reviews.financesonline.com/p/zoho-salesiq/" title="Zoho SalesIQ">Zoho SalesIQ</a>, <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk">Zoho Desk</a>, <a href="https://reviews.financesonline.com/p/salesforce-live-agent/" title="Salesforce Live Agent">Salesforce Live Agent</a>, <a href="https://reviews.financesonline.com/p/freshdesk-messaging/" title="Freshdesk Messaging">Freshdesk Messaging</a>, <a href="https://reviews.financesonline.com/p/livechat/" title="LiveChat">LiveChat</a>, <a href="https://reviews.financesonline.com/p/kayako/" title="Kayako">Kayako</a>, <a href="https://reviews.financesonline.com/p/birdeye/" title="Birdeye">Birdeye</a>, <a href="https://reviews.financesonline.com/p/proprofs-chat/" title="ProProfs Chat">ProProfs Chat</a>, <a href="https://reviews.financesonline.com/p/intercom-live-chat/" title="Intercom Live Chat">Intercom Live Chat</a>, <a href="https://reviews.financesonline.com/p/pure-chat/" title="Pure Chat">Pure Chat</a>, <a href="https://reviews.financesonline.com/p/helpcrunch/" title="HelpCrunch">HelpCrunch</a>, <a href="https://reviews.financesonline.com/p/tawk-to/" title="Tawk.to">Tawk.to</a>, <a href="https://reviews.financesonline.com/p/comm100/" title="Comm100">Comm100</a>, <a href="https://reviews.financesonline.com/p/jitbit-helpdesk/" title="JitBit HelpDesk">JitBit HelpDesk</a>, <a href="https://reviews.financesonline.com/p/smith-ai/" title="Smith.ai">Smith.ai</a></li> <li><strong>2022 Live Chat Software Rising Stars:</strong> <a href="https://reviews.financesonline.com/p/paldesk/" title="Paldesk">Paldesk</a>, <a href="https://reviews.financesonline.com/p/smartsupp/" title="Smartsupp">Smartsupp</a>, <a href="https://reviews.financesonline.com/p/liveperson/" title="LivePerson">LivePerson</a>, <a href="https://reviews.financesonline.com/p/userengage/" title="User.com">User.com</a>, <a href="https://reviews.financesonline.com/p/clickdesk/" title="ClickDesk">ClickDesk</a></li> </ul> <p><span style="font-weight: 400;">Zendesk is the leading provider of cloud-based helpdesk software. It makes customer experience software that promises better customer experience. Zendesk has built a reputation for stellar customer service. In 13 years, they have built relationships with over 150,000 companies that trust Zendesk for their support, sales, and customer engagement software.</span></p> <p><span style="font-weight: 400;">The California-based helpdesk and customer support platform has reached unicorn status and continues to provide innovations in the live chat and support space. The Zendesk bottom line is improving the relationship between customers and businesses. It focuses on giving their customers what they want, solutions to their problems, and personalized support that keeps customers happy. Agents are given support tools to better provide assistance and excel in their roles. Zendesk uses predictive analytics to anticipate client needs and foresee customer satisfaction and loyalty.</span></p> <p><span style="font-weight: 400;">The CRM platform works with any company size. It can handle small businesses and startups but can manage enterprise-scale with ease and power. Easily configurable, it can go from simple ticketing to more advanced workflow automation and customizable macros. Upgrade and custom-built your Zendesk Suite with integrations on the Marketplace with apps for billing, lead generation, collaboration, productivity, and more. There is also a list of partner solutions providers from different parts of the world as well as themes to freshen up the look and branding of your Help Center.</span></p> <p><span style="font-weight: 400;">Most users of Live Chat Software solutions confirm that in most cases these tools allow them to reach the following business goals:</span></p> <p><ul class="normal-list"><li><strong>It accelerated the delivery of support and create more sales opportunities.</strong> [ 85.4% of users ]</li> <li><strong>It enabled businesses to deliver instant responses to queries and problems.</strong> [ 85.8% of users ]</li> <li><strong>It enabled emotional intelligence to become a factor, allowing agents to boost sales.</strong> [ 86.4% of users ]</li> <li><strong>It gave chat support agents a shared view of the customer's screen, making problem resolution faster.</strong> [ 86.2% of users ]</li> <li><strong>It provided customers with immediate access to support when issues arise.</strong> [ 85.4% of users ]</li></ul></p> <h3><span class="cat-icon cat-icon--free-trial"></span>How did we select products for this Live Chat Software report?</h3> <p><span style="font-weight: 400;">The Spring 2022 version of the report includes a total of 25 Live Chat Software products that were compared and analyzed by our team. We selected them based on the following factors:</span></p> <ul> <li>Popularity of a given brand in the SaaS market (based on our own market research)</li> <li>How popular a given brand is among FinancesOnline users (based on number of mothly readers for each review page)</li> <li>Availability of statistical data generated from user reviews of a particular product (we excluded products with not enough data to draw meaningful conclusions)</li> <li>The current listing reflects the state of our database and research as of May 2022. An updated version of the report will be released quarterly to keep data fresh and incorporate information about shifts and changing trends in the market.</li> </ul> <h3><span class="cat-icon cat-icon--latest-trends"></span>What are the current Live Chat Software trends?</h3> <h4>AI-enabled virtual customer assistant (VCA) provides support at all hours</h4> <p><span style="font-weight: 400;">A pain point for customers seeking answers is 24-7 website support. This can be done but is not always economically feasible for smaller companies. Website live chat can be available all the time even without a human agent handling the interaction. Instead, offline messaging or AI-enabled virtual customer assistants (VCA) are automated. The chat is queued and ticketed then assigned to a live agent to address the next day or when an agent next becomes available in the system.</span></p> <p><span style="font-weight: 400;">This is a more cost-effective way to handle customer complaints and queries when timezones, agent scheduling, budget/cost constraints are an issue; it provides the quick response that customers expect. And this trend will only continue to grow, as <a href="/21-essential-live-chat-statistics-analysis-of-trends-data-and-market-share/">39% of companies</a> are behind the AI chatbot curve.</span></p> <p><span style="font-weight: 400;"> <style> div[data-id=charts77971553] .highcharts-color-2 { fill: #0086cf!important; } </style> <script id="charts77971553" type="application/json"> {"title":"Types of Artificial Inteligence (AI) applications used in US companies","subtitle":"","source":"Statiosta; technalysis Research","type":"bar","display":[],"y_units":"percent","gxl":"","gyl":"","lyl":"","data":[{"x":"71","xl":"Data security","y":"71","yl":"","color":"auto"},{"x":"69","xl":"Network security","y":"69","yl":"","color":"auto"},{"x":"67","xl":"Web\/social media analytics","y":"67","yl":"","color":"#0086cf"},{"x":"67","xl":"Call center\/chatbot","y":"67","yl":"","color":"auto"},{"x":"66","xl":"Business Untelligence","y":"66","yl":"","color":"auto"},{"x":"62","xl":"Robotics","y":"62","yl":"","color":"auto"},{"x":"60","xl":"Voice UI\/Natural language processing","y":"60","yl":"","color":"auto"},{"x":"51","xl":"Physical security","y":"51","yl":"","color":"auto"},{"x":"43","xl":"Other","y":"43","yl":"","color":"auto"}]}</script> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com" data-export="true"> <div class="bar-chart "> <div class="highcharts-chart" data-type="bar" data-id="charts77971553" data-bar="true" data-anim="true"></div> </div> <p class="charts-source">Statiosta; technalysis Research</p><div class="clearfix"></div></div></span></p> <h4>Personalization will up customer satisfaction (CSAT)</h4> <p><span style="font-weight: 400;">A customer-centric approach to live chat support will increase customer satisfaction. There has been a drop in CSAT with the rise in live chat adoption. Faster response time does not always translate to customers getting their questions</span> <span style="font-weight: 400;">resolved has led to a decrease in customer satisfaction. The largest drop on record was 3.38 percentage points from 84.06% in 2016 to 80.68% in 2017. </span></p> <p><span style="font-weight: 400;">Personalization does not have to be invasive. Invesp found that </span><a href="https://www.invespcro.com/blog/online-shopping-personalization/"><span style="font-weight: 400;">57% of online shoppers are comfortable providing personal information</span></a><span style="font-weight: 400;"> as long as its use will benefit them. Product or services can be recommended using data and insights from previous customer interactions. Increasing customer satisfaction also increases profits. Website live chat increases the likelihood of a customer revisit and customer loyalty by 51%. Increased spending and loyalty have also been noted from customers who engage with websites with live chat.</span></p> <style> </style> <script id="charts98783552" type="application/json"> {"title":"Customer satisfaction rates among support channels","subtitle":"","source":"econsultancy","type":"bar","display":[],"y_units":"percent","gxl":"","gyl":"","lyl":"","data":[{"x":"73","xl":"Live chat","y":"73","yl":"","color":"auto"},{"x":"61","xl":"Email","y":"61","yl":"","color":"auto"},{"x":"53","xl":"App","y":"53","yl":"","color":"auto"},{"x":"48","xl":"Social media","y":"48","yl":"","color":"auto"},{"x":"44","xl":"Phone","y":"44","yl":"","color":"auto"},{"x":"41","xl":"SMS","y":"41","yl":"","color":"auto"}]}</script> <div class="custom-chart" data-anim="true" data-home-url="https://financesonline.com" data-export="true"> <div class="bar-chart "> <div class="highcharts-chart" data-type="bar" data-id="charts98783552" data-bar="true" data-anim="true"></div> </div> <p class="charts-source">econsultancy</p><div class="clearfix"></div></div> <h4>Conversational bots bridge AI and the human element</h4> <p><span style="font-weight: 400;">A frustrating element of live chat was the stilted responses you would get with the chatbot. Machine learning and natural language programming are used to ‘teach’ bots to respond in a more conversational way of speaking resulting in a more human manner. This creates AI that is more adept at understanding nuance, intent, accent, and speech patterns. Chatbots are still a work in progress but with continuous advances in machine learning and NLP, the following will be lessened:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Misinterpreting conversations in live chat and providing incorrect solutions which may be critical for situations in healthcare or government agencies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Execute inaccurate commands crucial in solving technical or help desk related issues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Voice and speech recognition will eventually be part of the live chat experience and the Inability to understand accents will be refined.</span></li> </ul> <p>Indeed, <a href="/chatbot-statistics/">over half (57%) of executives</a> say that conversational chatbots provide their customers automated personalized experiences.</p> </div> </div> </div> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p>There are scores of good quality online chat software programs in the market. This makes it difficult to distinguish the good live chat tools from the average systems. This buyer’s guide aims to help you select the best Live Chat software platforms for small business and large enterprises by giving you pointers on the list of aspects to look for.</p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p>Sign up for the free trials or demo and basic unpaid plans offered by leading live chat software providers to test drive the key features of each system. You need not spend any money and you can do a comparison and identify problems with any system right away. Start by shortlisting and checking out the tools that have received the highest SmartScore rankings and customer satisfaction rating in our Customer Support category to discover the best Live chat software for enterprises, medium, or small business: <a href="https://reviews.financesonline.com/p/freshchat/">Freshchat</a>, <a href="https://reviews.financesonline.com/p/tagove/">Tagove</a>, <a href="https://reviews.financesonline.com/p/cd-messenger/">CDMessanger</a>, <a href="https://reviews.financesonline.com/p/zopim/">Zopim</a>, <a href="https://reviews.financesonline.com/p/olark/">Olark</a>, <a href="https://reviews.financesonline.com/p/engage/">Engage</a>, and <a href="https://reviews.financesonline.com/p/nabd-system/">NABD</a>.</p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <p>In the broadest sense, every company willing to provide online customer support can benefit from live chat tools. Still, there are three specific scenarios in which delivering exceptional customer service depends significantly on the presence of such software:</p> <ul> <li><strong>Small Businesses that want to instill trust.</strong> Live chat software follows the example of traditional brick-and mortar stores where there are sales people appointed to help customers find what they need. Personalizing the same experience behind the screen is especially difficult for small companies which can’t afford to appoint a large team for the purpose, and should consider a small team of knowledgeable professionals to make their brand trustworthy instead.</li> <li><strong>Medium Businesses that want to anticipate problems.</strong> Medium businesses are a specific category of growing and developing entities which can’t really accurately predict questions, inquiries, and problems reported by their customers. For the purpose, they need a live chat system that will simplify the process, track visitors real-time, and offer assistance even without being explained what the problem is.</li> <li><strong>Large companies that want to personalize customer experience.</strong> The biggest problem of large companies is the lack of transparency, and so-called second-hand customer relationships where users don’t really feel as if they were taken care of. That’s exactly why large companies can benefit from live chat systems: they can track visitors’ behavior, and invite them to chat whenever that seems necessary.</li> </ul> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-live-chat-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Live Chat Software?</h3> <div class="article-section__text"> <ol> <li><b><a href="https://reviews.financesonline.com/p/freshchat/">Freshchat</a>: </b>a proactive mobile messaging and engagement application developed for sales teams that helps bring chatting experience to a more personalized level.</li> <li><strong><a href="https://reviews.financesonline.com/p/cd-messenger/">CDMessenger:</a></strong> A popular digital messenger that helps users communicate in a fast, effective, and secure way. It includes alerts, sticky notes, and task management tools.</li> <li><strong><a href="https://reviews.financesonline.com/p/zopim/">Zopim</a></strong>: An immediate solution for professional and timely support, carefully packed with advanced features and able to determine which are the customers that need assistance.</li> <li><a href="https://reviews.financesonline.com/p/olark/"><strong>Olark:</strong></a> A well-known chat support platform with clean and intuitive design, that can also gather customer behavior information and report on it.</li> <li><strong><a href="https://reviews.financesonline.com/p/giosg/">Giosg</a></strong>. An intelligent live chat platform that informs that reveals critical visitor details, and helps companies engage their prospects and improve the quality of their services.</li> </ol> </div> </div><div class="article-section"> <h3 id="types-of-live-chat-software"><span class="cat-icon cat-icon--types"></span>Types of Live Chat Software</h3> <div class="article-section__text"> <p>There are three basic types of live chat software, depending on the service companies tend to provide with them:</p> <ul> <li><strong>Informational Live Chat Systems.</strong> These systems are used simply to provide information and answer visitors’ questions at any moment, usually to help them make a decision or to provide some product-related data. Most of the time, chat personnel handles only incoming requirements, but it is not rare for these systems to enable behavior tracking and to allow agents to intervene without being asked to do so.</li> <li><strong>Sales Live Chat Systems.</strong> These systems were designed for online retailers to help them provide vital information to customers intending to make a purchase. Instead of technicians, there will be sales agents behind the desk with a full suite of information, and obviously a talent for converting prospects into buyers.</li> <li><strong>Customer Service Live Chat Systems.</strong> Customer service live chat systems are often confused with the informational ones, but the main difference is that they emphasize helping customers who have problems rather than questions, and are therefore operated by technicians and IT departments. Their feature suite is considerably more advanced than those for informal services, and they often enable remote support.</li> </ul> <p>Aside from these, live chat software can also be broken down into two categories depending on the channels:</p> <ul> <li><strong>Text Only</strong>. With this kind of live chat software, agents and customers can only get in touch with each other through chat. Audiences can usually initiate conversations through chat widgets found throughout a website.</li> <li><strong>Voice or video</strong>. There are live chat solutions that include voice and video calling options. These are particularly helpful for complex customer problems that require in-depth conversations.</li> </ul> </div> </div><div class="article-section"> <h3 id="key-features-of-live-chat-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Live Chat Software</h3> <div class="article-section__text"> <p>Our detailed comparisons show that these are the basic features to expect from your next live chat system:</p> <ul> <li><strong>API (application programming interface).</strong> Due the fact that all companies have a different software infrastructure to blend the system with, they are rarely industry-specific. Rather than that, they offer a suite of open developer APIs that can be used to integrate the system with any third-party platform manually.</li> <li><strong>Co-browsing</strong>. Co-browsing refers to screesharing, a feature that helps you observe visitors behavior, track their actions, and guide them to the action you want them to perform. As you can guess, this is an invaluable asset for intervening whenever you believe a bit of contact could help.</li> <li><strong>Email transcripts.</strong> Solid live chat systems transform all of your chats into comprehensive transcripts, and save them on the platform’s database for further usage. The best ones among them, however, are powerful enough to send the data directly to your email address.</li> <li><strong>File-sharing.</strong> The same as social network chat boxes, corporate live chat systems should offer a file-sharing option, ideally such that can support files of different sizes and formats.</li> <li><strong>Mobile support</strong>. This is one of the features that doesn’t even have to be mentioned, as it is simply imperative when doing business online. Instead of forcing customers to wait until their reach their computers to write to you, you should choose a solution that offers mobile app for them to be able to access support at any point of time.</li> <li><strong>Social media integration.</strong> The sooner you integrate your live chat system with the social media you’re using the better – social networks are exactly where people look for you at the first place, so you should make sure to include a connected chat option directly on the profile page, and import that information into your live chat system.</li> <li><strong>Surveys and feedback.</strong> One of the biggest benefits you could experience when communicating with customers directly is that you can perform surveys based on their feedback, and to evaluate performance based on the conclusion.</li> <li><strong>Ticketing.</strong> You may think that live chat systems don’t need to include a ticketing option, but for most of them that’s highly recommendable: to start with, you may not have an available agent to offer an answer right away, while the other scenario is for him to deal with a complex problem that has to be transmitted to technical support. What can also be a criterion here are customer preferences: some people simply don’t want to chat with an agent, and prefer to explain their problem in a ticket.</li> <li><strong>Visitor monitoring</strong>. For on-point support, live chat platforms have visitor monitoring systems. This lets agents know how visitors arrived at the website, which pages they are visiting, and how much time they have spent on a particular section. This way, they can provide personalized assistance and even generate leads.</li> <li><strong>Analytics</strong>. Live chat solutions provide insights into the performance of the customer support team. With this, team leaders can determine which areas they need to improve to ensure that they provide the best service.</li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-live-chat-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Live Chat Software</h3> <div class="article-section__text"> <p>Our live chat software reviews show that these are the main benefits companies experience when using this type of system:</p> <ul> <li><strong>Reduced Support Costs</strong> – Offering phone support is expensive as each agent can handle only one call at a time. However, live-chat agents can manage multiple conversations at the same time which means they can serve more customers in the same amount of time than phone support agents.</li> <li><strong>Increased Online Sales</strong> – Online retailers learn about visitor behavior on their website through metrics. They can use live chat software to direct visitors to less popular product pages, proactively reply to questions they may have, and use co-browsing to make suggestions about products visitors might wish to buy.</li> <li><strong>Improved Customer Service</strong> – Though many companies offer self-help tools like a knowledge base and FAQ pages, customers may not be able to use them effectively. These companies can provide live chat help along with the self-service resources to help customers make full use of them. This can boost customer satisfaction, and reduce the company’s expenses on phone support.</li> <li><strong>Generating More Traffic</strong> – Companies in some industries use their website to advertise their products or services, and hope visitors will contact them. However, prospective customers may be hesitant to contact businesses such as law firms, insurance agencies, and car dealerships until they get answers to their questions. Such companies can use live chat to answer the common questions that may be keeping customers from contacting them.</li> <li><strong>Research and Development Ideas</strong> – As customer support representatives interact with customers, they can discover what they need and expect from the company’s products or services. The organization can then innovate using feedbacks.</li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p><strong>Automatic chat responses</strong>. Whenever agents are not available to chat, you can still inform waiting customers using automated responses. This way, they are aware that their concerns cannot be addressed presently and they need to wait for a specific amount of time.</p> <p><strong>Chatbots</strong>. Even if customer service representatives cannot interact with a customer, a chatbot still can. With this, customers can resolve basic issues without delay.</p> <p><strong>Screensharing</strong>. Some live chat software now offer support for screensharing. With this feature, customers can show support agents their desktop and vice versa. Thus, representatives can better understand the issue and provide optimal solutions.</p> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <p><strong>Mobile responsiveness</strong>. One thing companies need to think about is the mobile adaptability of their live chat software. Since many people prefer to use their mobile devices for many tasks these days, the live chat widget needs to be accessible on mobile devices and without a cumbersome interface. Either way, organizations may miss new leads or lose existing customers.</p> <p><strong>Agent tone</strong>. Through chat, it can be difficult to gauge the tone of either the support representative or the customer. That is why agents need to make a concentrated effort to seem approachable to ensure that customers are not put off. They have to be extra careful with their choice of words, even with their punctuations.</p> <p><strong>Third-party integrations</strong>. Sales, marketing, and customer support solutions can benefit from exchanging data with each other. If a live chat application does not play well with third-party platforms, it can pose an issue. Businesses could miss valuable data that could assist them in improving their products or services.</p> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Live Chat Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="145" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/chat-whisperer/" title="Chat Whisperer" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" class="lazyload" alt="Chat Whisperer reviews" data-src="https://financesonline.com/uploads/2024/10/chat_whisperer_logo-1-93x48.png" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /> </div> <p>Chat Whisperer</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> $49 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/chat-whisperer/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/servicenext-review/" title="ServiceNext" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ServiceNext reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/06/SNLogo-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/06/SNLogo-Thumbnail.png 186w" /> </div> <p>ServiceNext</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $0.05 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/servicenext-review/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/flutin/" title="Flutin" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Flutin reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/04/flutin-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/04/flutin-logo.png 186w" /> </div> <p>Flutin</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $15 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/flutin/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/signalzen/" title="SignalZen" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SignalZen reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/05/SignalZen-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/05/SignalZen-logo-2.png 186w" /> </div> <p>SignalZen</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $10 </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/signalzen/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/instabot/" title="Instabot" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Instabot reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/01/Instabot-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/01/Instabot-logo-2.png 186w" /> </div> <p>Instabot</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> $70 </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/instabot/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshdesk-messaging/" title="Freshdesk Messaging" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Messaging reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/09/logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/09/logo-thumbnail.png 186w" /> </div> <p>Freshdesk Messaging</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 9.2 </div> <div class="col col--10 s-price"> $15 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshdesk-messaging/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>21 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/teedee/" title="TeeDee" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeeDee reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/05/TeDee-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/05/TeDee-logo-2.png 186w" /> </div> <p>TeeDee</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $4 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/teedee/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/botpenguin/" title="BotPenguin" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BotPenguin reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/botpenguin-logo-thumbnail.png 186w" /> </div> <p>BotPenguin</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $5 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/botpenguin/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>8 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/xerochat/" title="ChatPion" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ChatPion reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/12/ChatPion-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/12/ChatPion-logo-thumbnail.png 186w" /> </div> <p>ChatPion</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> $89 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/xerochat/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/engati/" title="Engati" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Engati reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/01/engati-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/01/engati-logo-thumbnail.png 186w" /> </div> <p>Engati</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/engati/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/wotnot/" title="WotNot" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="WotNot reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/10/WotNot-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/10/WotNot-logo-2.png 186w" /> </div> <p>WotNot</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $99/month </div> <div class="col col--10 s-us"> 90% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/wotnot/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/rheobot/" title="Rheobot" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rheobot reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/10/Rheobot-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/10/Rheobot-logo-2.png 186w" /> </div> <p>Rheobot</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $10 </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/rheobot/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/frontman/" title="Frontman" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Frontman reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/04/frontman2-93x48.png 93w, https://s.financesonline.com/uploads/2020/04/frontman2.png 186w" /> </div> <p>Frontman</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.1 </div> <div class="col col--10 s-price"> $25 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/frontman/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/smith-ai/" title="Smith.ai" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smith.ai reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/smith-ai-logo-thumbnail.png 186w" /> </div> <p>Smith.ai</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> $140 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/smith-ai/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/livprop/" title="LivProp" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LivProp reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/LivProp-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/LivProp-logo-2.png 186w" /> </div> <p>LivProp</p> </a> <div class="col col--20 s-cat "> Live Chat Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/livprop/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 9</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item" href="?page=6">6</a><a class="fot-pagination__item" href="?page=7">7</a><a class="fot-pagination__item" href="?page=8">8</a><a class="fot-pagination__item" href="?page=9">9</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=9">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>SaaS software provides many advantages such as easy setup, access, and integration as well as data security. To pick the right system for your requirements, you need to do your research thoroughly. To start, begin with the following hints to consider and analyze the various products:</p> <p>Know your needs: First, be clear about your firm’s needs and requirements. Why do you need to spend on a SaaS solution? What tasks and goals do you intend to accomplish with the system? If you are clear about your requirements, you can easily find an appropriate solution that fulfills them.</p> <p>Compare features and price: Make a shortlist of SaaS solutions that offer the functionality you need and are within your budget. Browse online reviews of the shortlisted programs to find out what each one offers.</p> <p>Use the free trial and extend it if necessary: Subscribe to the free trials of the shortlisted apps and check out their tools firsthand. This will help you to understand if the application offers what you need to enhance your company’s effectiveness and productivity. Ask for an extension of the free trial if the time is too short to evaluate the program’s effectiveness.</p> <p>Talk to the vendor: Finally, talk to each vendor about the help and support they can offer. Try to negotiate the price and get discounts. Ask about the training and consultation they offer to help you to utilize the system effectively.</p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Live Chat Software</h3> <div class="fot-faq__item"> <a href="#">What is the best live chat software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p><span style="font-weight: 400;">The best live chat software is <a href="https://reviews.financesonline.com/p/zendesk-live-chat/">Zendesk</a>. It is a full suite of customer support applications that allow a business to ensure high rates of engagement, conversion, and retention. Though its modules are under one umbrella, you can opt to upgrade or modify them separately. Thus, you do not have to worry about breaking the bank in trying to revolutionize your support system. </span></p> <p><span style="font-weight: 400;">By using Zendesk, you can set yourself apart from the competition. That is because using this platform, you can offer 24/7 support. You can also ensure that customers have access to a knowledge base around the clock. With that, they can find answers they need at any time. </span></p> <p><span style="font-weight: 400;">Yet despite its robustness, Zendesk is easy on the pocket. Its payment plans include per agent pricing and per use pricing. Before you commit, you can also sign up for a free trial. </span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of a live chat software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p>Taking care of customers’ after-sales concerns is as important as paying attention to their before-sales queries. That is why a live chat software exists. It can answer the needs of different teams while ensuring the satisfaction of audiences. Specifically, it provides the following benefits:</p> <p><strong>On-the-dot customer service</strong>. With a live chat software, customer service agents can see immediately when a customer requires assistance. That is because the platform alerts them whenever there is a new message.</p> <p><strong>Decreased support expenses</strong>. Companies can reduce support-related expenditures by using a live chat solution. It is possible because the software enables agents to handle several chat windows at the same time.</p> <p><strong>Research and development assistance</strong>. Customer needs and demands are a minefield for R&D ideas. Organizations can exploit that to create better services or products.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of live chat software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p>The features of live chat software enable customer service representatives to engage customers and would-be consumers. The following are the particular features that can help:</p> <p><strong>Social media interface</strong>. Live chat solutions nowadays can connect with social media sites. This allows your agents to respond to queries immediately even when they are not using the source platform.</p> <p><strong>Ticketing</strong>. In case an agent is not available to attend to a customer, the live chat platform can create a ticket. This way, when members of the support team go online, they can resolve issues posted by customers earlier.</p> <p><strong>File-sharing</strong>. Live chat applications can support file-sharing. This enables customer support representatives to provide files to customers that can help solve their problems.</p> <p><strong>Communication transcripts</strong>. All interactions between agents and customers can be saved by a live chat software. This allows for better conflict resolution if such an issue arises.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest live chat software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p>Ease of use is a major factor in the decision-making process of a company when it comes to live chat software. But it can be challenging because there are many platforms that claim they are user-friendly. To help you with that, we have listed below the top three live chat solutions that are easiest to use:</p> <p><a href="https://reviews.financesonline.com/p/freshchat/"><strong>Freshchat</strong></a>. This highly rated platform is a favorite because it has a sleek interface. It is also intuitive, so users can find their way around it quickly.</p> <p><a href="https://reviews.financesonline.com/p/livechat/"><strong>LiveChat</strong></a>. Though full-featured, this software is not complex. It is also accessible from the web, hence it does not require complicated configurations.</p> <p><a href="https://reviews.financesonline.com/p/liveagent/"><strong>LiveAgent</strong></a>. This solution is another go-to for organizations needing a live chat solution because it is powerful yet simple. Its elements are situated nicely on the screen, making them easy to find.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free live chat software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p>You do not need to break the bank to have a reliable live chat software. The three examples below provide small businesses with basic support tools to get them started:</p> <p><a href="https://reviews.financesonline.com/p/freshchat/"><strong>Freshchat</strong></a>. It allows up to ten active members on the platform. The free plan already provides access to social media integrations.</p> <p><a href="https://reviews.financesonline.com/p/paldesk/"><strong>Paldesk</strong></a>. The free plan gives access to multiple support channels and lets unlimited agents on board. Additionally, it allows organizations to customize their support widget.</p> <p><strong><a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a></strong>. The software’s free version already gives you a reliable AI bot. Plus, you can have unlimited chats.</p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best live chat software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=145#faq-q1", "text": "<p>The best live chat software is <a href=\"https://reviews.financesonline.com/p/zendesk-live-chat/\">Zendesk</a>. It is a full suite of customer support applications that allow a business to ensure high rates of engagement, conversion, and retention. Though its modules are under one umbrella, you can opt to upgrade or modify them separately. Thus, you do not have to worry about breaking the bank in trying to revolutionize your support system.\u00a0</p>\n<p>By using Zendesk, you can set yourself apart from the competition. That is because using this platform, you can offer 24/7 support. You can also ensure that customers have access to a knowledge base around the clock. With that, they can find answers they need at any time.\u00a0</p>\n<p>Yet despite its robustness, Zendesk is easy on the pocket. Its payment plans include per agent pricing and per use pricing. Before you commit, you can also sign up for a free trial.\u00a0</p>\n" } }, { "@type": "Question", "name": "What are the benefits of a live chat software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=145#faq-q2", "text": "<p>Taking care of customers’ after-sales concerns is as important as paying attention to their before-sales queries. That is why a live chat software exists. It can answer the needs of different teams while ensuring the satisfaction of audiences. Specifically, it provides the following benefits:</p>\n<p><strong>On-the-dot customer service</strong>. With a live chat software, customer service agents can see immediately when a customer requires assistance. That is because the platform alerts them whenever there is a new message.</p>\n<p><strong>Decreased support expenses</strong>. Companies can reduce support-related expenditures by using a live chat solution. It is possible because the software enables agents to handle several chat windows at the same time.</p>\n<p><strong>Research and development assistance</strong>. Customer needs and demands are a minefield for R&D ideas. Organizations can exploit that to create better services or products.</p>\n" } }, { "@type": "Question", "name": "What are the features of live chat software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=145#faq-q3", "text": "<p>The features of live chat software enable customer service representatives to engage customers and would-be consumers. The following are the particular features that can help:</p>\n<p><strong>Social media interface</strong>. Live chat solutions nowadays can connect with social media sites. This allows your agents to respond to queries immediately even when they are not using the source platform.</p>\n<p><strong>Ticketing</strong>. In case an agent is not available to attend to a customer, the live chat platform can create a ticket. This way, when members of the support team go online, they can resolve issues posted by customers earlier.</p>\n<p><strong>File-sharing</strong>. Live chat applications can support file-sharing. This enables customer support representatives to provide files to customers that can help solve their problems.</p>\n<p><strong>Communication transcripts</strong>. All interactions between agents and customers can be saved by a live chat software. This allows for better conflict resolution if such an issue arises.</p>\n" } }, { "@type": "Question", "name": "What is the easiest live chat software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=145#faq-q4", "text": "<p>Ease of use is a major factor in the decision-making process of a company when it comes to live chat software. But it can be challenging because there are many platforms that claim they are user-friendly. To help you with that, we have listed below the top three live chat solutions that are easiest to use:</p>\n<p><a href=\"https://reviews.financesonline.com/p/freshchat/\"><strong>Freshchat</strong></a>. This highly rated platform is a favorite because it has a sleek interface. It is also intuitive, so users can find their way around it quickly.</p>\n<p><a href=\"https://reviews.financesonline.com/p/livechat/\"><strong>LiveChat</strong></a>. Though full-featured, this software is not complex. It is also accessible from the web, hence it does not require complicated configurations.</p>\n<p><a href=\"https://reviews.financesonline.com/p/liveagent/\"><strong>LiveAgent</strong></a>. This solution is another go-to for organizations needing a live chat solution because it is powerful yet simple. Its elements are situated nicely on the screen, making them easy to find.</p>\n" } }, { "@type": "Question", "name": "What is a good free live chat software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=145#faq-q5", "text": "<p>You do not need to break the bank to have a reliable live chat software. The three examples below provide small businesses with basic support tools to get them started:</p>\n<p><a href=\"https://reviews.financesonline.com/p/freshchat/\"><strong>Freshchat</strong></a>. It allows up to ten active members on the platform. The free plan already provides access to social media integrations.</p>\n<p><a href=\"https://reviews.financesonline.com/p/paldesk/\"><strong>Paldesk</strong></a>. The free plan gives access to multiple support channels and lets unlimited agents on board. Additionally, it allows organizations to customize their support widget.</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a></strong>. The software’s free version already gives you a reliable AI bot. Plus, you can have unlimited chats.</p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-17T00:32:05+00:00" title="2024-11-17T00:32:05+00:00">November 17, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. 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