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property="og:title" content="Extra charge guide – Help and Support | O2"/><meta property="og:description" content="Learn more about the extra charges you'll pay for the types of calls, messaging and data usage not included in your tariff – or after you use up your allowance."/><meta name="twitter:card" content="summary"/><meta name="twitter:title" content="Extra charge guide – Help and Support | O2"/><meta name="twitter:description" content="Learn more about the extra charges you'll pay for the types of calls, messaging and data usage not included in your tariff – or after you use up your allowance."/><link rel="icon" href="https://www.o2.co.uk/o/o2-theme/images/favicon.ico" sizes="any"/><script src="/_next/static/chunks/polyfills-78c92fac7aa8fdd8.js" noModule=""></script></head><body><script>(self.__next_s=self.__next_s||[]).push(["https://cdn.optimizely.com/js/24104221017.js",{"async":true}])</script><template id="B:0"></template><script 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section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Phones</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/phones"><span class="anchor_anchor__text__mldTb">Phones</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Upgrades</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/iphone"><span class="anchor_anchor__text__mldTb">Apple iPhone</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/apple/iphone-16"><span class="anchor_anchor__text__mldTb">iPhone 16</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/samsung-galaxy-phones"><span class="anchor_anchor__text__mldTb">Samsung Galaxy phones</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/like-new"><span class="anchor_anchor__text__mldTb">Refurbished phones</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Tablets, laptops and dongles</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ 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wifi</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Sims and Tariffs</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals"><span class="anchor_anchor__text__mldTb">Pay Monthly SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+big-bundles"><span class="anchor_anchor__text__mldTb">Pay As You Go SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/all-tariffs"><span class="anchor_anchor__text__mldTb">Tariffs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international"><span class="anchor_anchor__text__mldTb">International</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/topup"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/essential-plan"><span class="anchor_anchor__text__mldTb">Essential Plan</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Accessories and more</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/accessories"><span class="anchor_anchor__text__mldTb">Tech and accessories</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/apple-watch"><span class="anchor_anchor__text__mldTb">Apple Watch</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/smartwatches"><span class="anchor_anchor__text__mldTb">Smartwatches</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/airpods"><span class="anchor_anchor__text__mldTb">AirPods</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/coming-soon"><span class="anchor_anchor__text__mldTb">Coming soon</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/great-deals"><span class="anchor_anchor__text__mldTb">Great deals</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/apple?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="34" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/samsung?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/google?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.virginmedia.com/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="15ed6136-deca-4074-bd81-aae591f9b9f8"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb">Why O2</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Flexibility</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/o2-switch-up"><span class="anchor_anchor__text__mldTb">O2 Switch up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/custom-plans"><span class="anchor_anchor__text__mldTb">O2 custom plans</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/multisave"><span class="anchor_anchor__text__mldTb">Multisave</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2recycle.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Recycle</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Click and collect</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Perks</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/extras"><span class="anchor_anchor__text__mldTb">O2 Extras</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://priority.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Priority tickets and offers</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/sponsorship/our-venues"><span class="anchor_anchor__text__mldTb">Perks at O2 venues</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://payandgorewards.o2.co.uk/web/o2"><span class="anchor_anchor__text__mldTb">Pay As You Go Rewards</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Services</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/myo2"><span class="anchor_anchor__text__mldTb">Manage your account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/online-safety"><span class="anchor_anchor__text__mldTb">Keeping kids safe online</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/inspiration"><span class="anchor_anchor__text__mldTb">Ideas and Inspiration</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Connected</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Coverage checker</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/network-coverage"><span class="anchor_anchor__text__mldTb">Network coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb">5G coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/free-wifi"><span class="anchor_anchor__text__mldTb">O2 WiFi</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international/using-your-phone-abroad"><span class="anchor_anchor__text__mldTb">Using your phone abroad</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">Are you ready for 5G?</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Check coverage<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">See all the reasons to choose O2</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Why join O2?<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="6d6cedc2-2b9f-4a8d-b4f9-a978f8cb5c0e"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Top queries</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order"><span class="anchor_anchor__text__mldTb">Track my order</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim"><span class="anchor_anchor__text__mldTb">Sim card</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/personal-hotspot"><span class="anchor_anchor__text__mldTb">Personal hotspot</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Collection and delivery</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Device help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/phones-sims-and-devices"><span class="anchor_anchor__text__mldTb">How to use your device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/auth?"><span class="anchor_anchor__text__mldTb">Faulty device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/phone-health-check"><span class="anchor_anchor__text__mldTb">Device health check</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Lost or stolen</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Check O2 community</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Managing your account</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">My O2</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill"><span class="anchor_anchor__text__mldTb">Your bill</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay"><span class="anchor_anchor__text__mldTb">Payments</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker"><span class="anchor_anchor__text__mldTb">Premium charges</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/abouto2/your-data-hub"><span class="anchor_anchor__text__mldTb">Your Data Hub</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Other ways to get help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help and support</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://stores.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Store locator</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://status.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Network status</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/contactus"><span class="anchor_anchor__text__mldTb">Contact us</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="230" height="250" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li></ul></div><div class="megamenu_mega-menu__sidenav__LqO2y fade-in" data-sidenav="true"><ul id="mega-menu-side-navigation" class="side-navigation_mega-menu-side-navigation__8kaqJ"><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Shop</button><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Why O2</button><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 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class="section_section__content__oEc00 masthead_masthead__content__QLg31"><h1 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T800__1F2Ej text_type--weight-bold__2XBDF">Extra charges guide</h1><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T500__WcNWn text_type--weight-light__68YeJ">Help and support</p></div></div></div></div></header><div class="dynamo-dynamic-page_page__body__lnMua"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="dynamo-layout_dynamo-layout__su_0Y"><main class="dynamo-layout_dynamo-layout__main__3OZ89"><div data-testid="vertical-rhythm" class="vertical-rhythm_vertical-rhythm__fA_of"><div class="vertical-rhythm_vertical-rhythm__inner___lSD5 vertical-rhythm_vertical-rhythm__inner--gap-lg__woDv_"><div><div class="_content_17c9b_2"><p>Some types of calls, messaging and data use aren’t included in your tariff, so you’ll be charged extra for them. And if you use up your normal allowance of calls, texts or data, you’ll be charged for any usage on top of this. Take a look at the tables to see how much you’ll pay.</p><p><a target="_self" href="#paym">Pay Monthly charges</a></p><p><a target="_self" href="#payg">Pay As You Go charges</a></p><p><br/></p></div></div><div><div class="_content_17c9b_2"><h3><span id="paym"><b>Pay Monthly Service numbers, access charges and international calls</b></span></h3></div></div><div class="_content_17c9b_2"><table> <thead> <tr> <th>Voice call charges</th> <th>Pay Monthly</th> </tr> </thead> <tbody><tr> <td>084/087 Access Charge</td> <td>83p per minute</td> </tr> <tr> <td>09 Access Charge</td> <td>83p per minute</td> </tr> <tr> <td>118 Access Charge</td> <td>83p per minute</td> </tr> <tr> <td>0800 / 0808</td> <td>Free</td> </tr> <tr> <td>Standard non-emergency (101)</td> <td>Free</td> </tr> <tr> <td>Blind and disabled directory enquiries (196)</td> <td>Free</td> </tr> <tr> <td>Voicemail</td> <td>20p per minute</td> </tr> </tbody></table> </div><div><div class="_content_17c9b_2"><p>The following tables of Pay Monthly extra charges will be subject to an annual 5% increase, effective every 1 April.</p></div></div><div class="_content_17c9b_2 _content--table-scroll_17c9b_536"><table> <thead> <tr> <th>Voice call charges</th> <th>Pay Monthly</th> </tr> </thead> <tbody><tr> <td>05</td> <td>35p per minute</td> </tr> <tr> <td>076</td> <td>Up to 65p per minute</td> </tr> <tr> <td>07 non-mobile and call forwarding services</td> <td>55p per minute</td> </tr> <tr> <td>Directory Enquiries (118402)</td> <td>£1.50 per minute</td> </tr> <tr> <td>UK to Ireland</td> <td>22p per minute</td> </tr> <tr> <td>UK to EU destinations</td> <td>22p per minute</td> </tr> <tr> <td>UK to Isle of Man, Jersey, Guernsey</td> <td>62p per minute</td> </tr> <tr> <td>UK to All other destinations</td> <td>£3.91 per minute</td> </tr> </tbody></table> </div><div class="_content_17c9b_2 _content--table-scroll_17c9b_536"><table> <thead> <tr> <th>Standard call and text charges</th> <th>Pay Monthly</th> </tr> </thead> <tbody><tr> <td>Voice Call</td> <td>83p per minute</td> </tr> <tr> <td>Video Call</td> <td>75p per minute</td> </tr> <tr> <td>Text (SMS to UK Mobile numbers)</td> <td>40p per message</td> </tr> <tr> <td>Text (SMS to Isle of Man, Jersey, Guernsey)</td> <td>40p per message</td> </tr> <tr> <td>Text (SMS to EU)</td> <td>6.2p per message</td> </tr> <tr> <td>Text (SMS to International)</td> <td>83p per message</td> </tr> <tr> <td>Picture Message (MMS) (Unlimited MMS messages included with Ultimate Plan)</td> <td>83p per message</td> </tr> </tbody></table> </div><div><div class="_content_17c9b_2"><h3><b>Customer service charges</b></h3><p>Check the table to see what you’ll be charged for certain services.</p></div></div><div class="_content_17c9b_2 _content--table-scroll_17c9b_536 dynamo-markdown_dynamo-markdown--no-table-header__aSfUU"><table> <thead> <tr> <th>Online Billing1</th> <th>Free</th> </tr> </thead> <tbody><tr> <td>Paper Bill – summary</td> <td>£2</td> </tr> <tr> <td>Paper Bill – itemised</td> <td>£2.50</td> </tr> <tr> <td>Phone unlocking for Pay Monthly2</td> <td>Free</td> </tr> <tr> <td>Late payment fee3</td> <td>£7.68</td> </tr> <tr> <td>Replacement SIM card</td> <td>Free</td> </tr> <tr> <td>Changing your phone number</td> <td>One free, then £35</td> </tr> <tr> <td>Reconnection</td> <td>£25</td> </tr> <tr> <td>Payment failure or non-payment</td> <td>£6 per failure</td> </tr> </tbody></table> </div><div><div class="_content_17c9b_2"><p><sup>1</sup>Sign up to <a href="https://accounts.o2.co.uk/">My O2</a> to access your bill online.</p><p><sup>2</sup>Sign in to your My O2 account to ask us to unlatch your current or previous phone.</p><p><sup>3</sup>Your bill is due 14 days after it's produced. If you haven't paid by day 20, you'll be charged a late payment fee of £7.68.</p></div></div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/><div><div class="_content_17c9b_2"><h3><span id="payg"><b>Pay As You Go Service numbers, access charges and international calls</b></span></h3></div></div><div class="_content_17c9b_2"><table> <thead> <tr> <th>Voice call charges</th> <th>Pay As You Go</th> </tr> </thead> <tbody><tr> <td>084/087 Access Charge</td> <td>65p per minute</td> </tr> <tr> <td>09 Access Charge</td> <td>65p per minute</td> </tr> <tr> <td>118 Access Charge</td> <td>65p per minute</td> </tr> <tr> <td>05</td> <td>Up to 75p per minute</td> </tr> <tr> <td>076</td> <td>Up to 65p per minute</td> </tr> <tr> <td>07 non-mobile and call forwarding services</td> <td>66p per minute</td> </tr> <tr> <td>0800 / 0808</td> <td>Free</td> </tr> <tr> <td>Directory Enquiries (118402)</td> <td>£1.50 per minute</td> </tr> <tr> <td>UK to Ireland</td> <td>19.5p per minute</td> </tr> <tr> <td>UK to EU destinations</td> <td>19.5p per minute</td> </tr> <tr> <td>UK to Isle of Man, Jersey, Guernsey</td> <td>55p per minute</td> </tr> <tr> <td>UK to All other destinations</td> <td>£1.50 per minute</td> </tr> </tbody></table> </div><div><div class="_content_17c9b_2"><h3><b>Standard calls and text charges outside of your allowance</b></h3></div></div><div class="_content_17c9b_2"><table> <thead> <tr> <th>Standard call and text charges</th> <th>Pay As You Go</th> </tr> </thead> <tbody><tr> <td>Voice Call</td> <td>55p per minute</td> </tr> <tr> <td>Video Call</td> <td>50p per minute</td> </tr> <tr> <td>Text (SMS to UK Mobile numbers)</td> <td>30p per message</td> </tr> <tr> <td>Text (SMS to Isle of Man, Jersey, Guernsey)</td> <td>30p per message</td> </tr> <tr> <td>Text (SMS to EU)</td> <td>6p per message</td> </tr> <tr> <td>Text (SMS to International)</td> <td>55p per message</td> </tr> <tr> <td>Picture Message (MMS) (Unlimited MMS messages included with Ultimate Plan)</td> <td>55p per message</td> </tr> <tr> <td>Standard non-emergency (101)</td> <td>Free</td> </tr> </tbody></table> </div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/><div><div class="_content_17c9b_2"><p>If there is any conflict between the pricing information set out in this ‘Extra charges guide’ and elsewhere, for example but not limited to, on the O2 website, in store pricing information or in other advertising, the prices in the ‘Extra charges guide’ shall take precedence.</p><h3></h3></div></div><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-light__68YeJ text_type--margin-bottom__Aweu5">We limit chargeable services</h2><div class="_content_17c9b_2"><p>To improve the payment experience for our customers, in line with FCA service improvements, we put a £40 limit on any single transaction and a £240 monthly limit on charges such as:</p><ul><li><p>Certain Charge to Mobile charges</p></li><li><p>Premium SMS</p></li><li><p>Premium Voice, 09, 087, 084 numbers and directory enquiries</p></li><li><p>Charges we apply to digital content or voice services that we don’t provide</p></li></ul></div></div></div></div></main><aside class="dynamo-layout_dynamo-layout__aside__l3o4P"><template id="P:2"></template></aside></div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-lg__msUF7"/><div class="o2-sc-feedback_feedback__80bk9" data-testid="feedback-component"><p class="text_type__v30N3 text_type--size-T400__Vzy4M text_type--weight-bold__2XBDF">Was this information helpful? </p><div class="o2-sc-feedback_feedback__buttons__Zspre"><button type="button" class="button_button__cKzIG button_button--transparent__2Cfci o2-sc-feedback_feedback__button__8JJY6" data-testid="feedback-button-positive"><span class="button_button__icon__PTKgk"><span class="icon_icon__y3g2d 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number\u003c/td\u003e\\n\u003ctd\u003eOne free, then £35\u003c/td\u003e\\n\u003c/tr\u003e\\n\u003ctr\u003e\\n\u003ctd\u003eReconnection\u003c/td\u003e\\n\u003ctd\u003e£25\u003c/td\u003e\\n\u003c/tr\u003e\\n\u003ctr\u003e\\n\u003ctd\u003ePayment failure or non-payment\u003c/td\u003e\\n\u003ctd\u003e£6 per failure\u003c/td\u003e\\n\u003c/tr\u003e\\n\u003c/tbody\u003e\u003c/table\u003e\\n\"}}],[\"$\",\"div\",null,{\"children\":[\"\",\"\",[\"$\",\"div\",null,{\"className\":\"_content_17c9b_2\",\"children\":[[\"$\",\"p\",\"2\",{\"children\":[[\"$\",\"sup\",\"0\",{\"children\":\"1\"}],\"Sign up to \",[\"$\",\"$L1c\",\"1\",{\"href\":\"https://accounts.o2.co.uk/\",\"uuid\":null,\"anchor\":null,\"target\":null,\"children\":\"My O2\"}],\" to access your bill online.\"]}],[\"$\",\"p\",\"4\",{\"children\":[[\"$\",\"sup\",\"3\",{\"children\":\"2\"}],\"Sign in to your My O2 account to ask us to unlatch your current or previous 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text_type--weight-bold__2XBDF o2-sc-sidenav_side-nav__heading__FuFtF">Related links</h2><ul class="o2-sc-sidenav_side-nav__section__UMert"><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/safety-and-security"><span class="anchor_anchor__text__mldTb">Safety and security</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/account-and-billing"><span class="anchor_anchor__text__mldTb">Account and billing</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/device-and-sim-support"><span class="anchor_anchor__text__mldTb">Device and SIM support</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/pay-monthly"><span class="anchor_anchor__text__mldTb">Pay Monthly</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/digital-services"><span class="anchor_anchor__text__mldTb">Digital services</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/migration-faqs"><span class="anchor_anchor__text__mldTb">Migration FAQs</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/network-coverage-and-international"><span class="anchor_anchor__text__mldTb">Network coverage and international</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/pay-as-you-go"><span class="anchor_anchor__text__mldTb">Pay As You Go</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/volt-virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt Virgin Media O2</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/phones-and-devices"><span class="anchor_anchor__text__mldTb">Phones and devices</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/apps"><span class="anchor_anchor__text__mldTb">Apps</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/online-safety"><span class="anchor_anchor__text__mldTb">Online safety</span></a></li><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help/phones-sims-and-devices"><span class="anchor_anchor__text__mldTb">Phones sims and devices</span></a></li></ul><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/><ul class="o2-sc-sidenav_side-nav__section__UMert"><li class="o2-sc-sidenav_side-nav__section-item__vHknm"><a class="anchor_anchor__9lsw0" href="/help"><span 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