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requested a replacement handset – or if you're a new O2 customer waiting on your new SIM/device."/><meta name="robots" content="index, follow"/><meta property="og:title" content="How to track your O2 order – Help and Support | O2"/><meta property="og:description" content="Find out how to track your order if you bought an accessory or requested a replacement handset – or if you're a new O2 customer waiting on your new SIM/device."/><meta name="twitter:card" content="summary"/><meta name="twitter:title" content="How to track your O2 order – Help and Support | O2"/><meta name="twitter:description" content="Find out how to track your order if you bought an accessory or requested a replacement handset – or if you're a new O2 customer waiting on your new SIM/device."/><script src="/_next/static/chunks/polyfills-78c92fac7aa8fdd8.js" noModule=""></script></head><body><template id="B:0"></template><script src="/_next/static/chunks/webpack-0b0ef67e2a66ce21.js" async=""></script><div hidden id="S:0"><div class="o2-rebrand-theme_host__IDWOJ dynamo-dynamic-page_page__qqduP"><header><div class="section_section__92VX7 section_section--vertical-rhythm-xs__QJOVx"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="topbar_mega-menu-topbar__NCIYT"><div class="topbar_mega-menu-topbar__list-item--hidden__bLGTb"><a class="anchor_anchor__9lsw0 anchor_anchor--color-dark__W_nwy anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk"><span class="anchor_anchor__text__mldTb">Personal</span></a><span class="text_type__v30N3 text_type--size-T200__WBGSL"> | </span><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" href="https://www.o2.co.uk/business"><span class="anchor_anchor__text__mldTb">Business</span></a></div><div><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" href="https://accounts.o2.co.uk/signin"><span class="anchor_anchor__text__mldTb">Sign in</span></a><span class="text_type__v30N3 text_type--size-T200__WBGSL"> or </span><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" href="https://accounts.o2.co.uk/register?"><span class="anchor_anchor__text__mldTb">Register</span></a></div></div></div></div></div><div class="megamenu_mega-menu__H5req" _uid="ecf04f51-95fa-4d8f-8cde-beaa7e0607ac" variant="primary" component="dynamo_megamenu"><div class="section_section__92VX7 section_section--variant-transparent__hyeoZ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="megamenu_mega-menu__menu-container__cQT2j"><div class="megamenu_mega-menu__prefix__dvVW6"><div class="megamenu-prefix_mega-menu-prefix__skOvp"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0" href="/"><span class="anchor_anchor__text__mldTb"><img alt="O2 Logo White" fetchPriority="high" width="34" height="35" decoding="async" data-nimg="1" style="color:transparent" 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class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Phones</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/phones"><span class="anchor_anchor__text__mldTb">Phones</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Upgrades</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/iphone"><span class="anchor_anchor__text__mldTb">Apple iPhone</span></a></li><li><a class="anchor_anchor__9lsw0 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class="anchor_anchor__text__mldTb">Tablets</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/ipad"><span class="anchor_anchor__text__mldTb">Apple iPad</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/android-tablets"><span class="anchor_anchor__text__mldTb">Android tablets</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/laptops"><span class="anchor_anchor__text__mldTb">Laptops</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/mobile-broadband"><span class="anchor_anchor__text__mldTb">Dongles and mobile wifi</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Sims and Tariffs</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals"><span class="anchor_anchor__text__mldTb">Pay Monthly SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+big-bundles"><span class="anchor_anchor__text__mldTb">Pay As You Go SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/all-tariffs"><span class="anchor_anchor__text__mldTb">Tariffs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international"><span class="anchor_anchor__text__mldTb">International</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/topup"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/essential-plan"><span class="anchor_anchor__text__mldTb">Essential Plan</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Accessories and more</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/accessories"><span class="anchor_anchor__text__mldTb">Tech and accessories</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/apple-watch"><span class="anchor_anchor__text__mldTb">Apple Watch</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/smartwatches"><span class="anchor_anchor__text__mldTb">Smartwatches</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/airpods"><span class="anchor_anchor__text__mldTb">AirPods</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/coming-soon"><span class="anchor_anchor__text__mldTb">Coming soon</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/great-deals"><span class="anchor_anchor__text__mldTb">Great deals</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/black-friday-cyber-monday"><span class="anchor_anchor__text__mldTb">Black Friday deals</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/apple?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="34" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x34/7d4cb8fb12/quick-links-apple-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/samsung?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/5ae470a465/quick-links-samsung-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/brand/google?cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/31d51c880b/quick-links-google-1100.png/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.virginmedia.com/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/93bce06737/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-vmlogo-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="15ed6136-deca-4074-bd81-aae591f9b9f8"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb">Why O2</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Flexibility</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/o2-switch-up"><span class="anchor_anchor__text__mldTb">O2 Switch up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/custom-plans"><span class="anchor_anchor__text__mldTb">O2 custom plans</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/multisave"><span class="anchor_anchor__text__mldTb">Multisave</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2recycle.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Recycle</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Click and collect</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Perks</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/extras"><span class="anchor_anchor__text__mldTb">O2 Extras</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://priority.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Priority tickets and offers</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/sponsorship/our-venues"><span class="anchor_anchor__text__mldTb">Perks at O2 venues</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://payandgorewards.o2.co.uk/web/o2"><span class="anchor_anchor__text__mldTb">Pay As You Go Rewards</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Services</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/myo2"><span class="anchor_anchor__text__mldTb">Manage your account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/online-safety"><span class="anchor_anchor__text__mldTb">Keeping kids safe online</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/inspiration"><span class="anchor_anchor__text__mldTb">Ideas and Inspiration</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Connected</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Coverage checker</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/network-coverage"><span class="anchor_anchor__text__mldTb">Network coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb">5G coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/free-wifi"><span class="anchor_anchor__text__mldTb">O2 WiFi</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international/using-your-phone-abroad"><span class="anchor_anchor__text__mldTb">Using your phone abroad</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">Are you ready for 5G?</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Check coverage<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">See all the reasons to choose O2</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Why join O2?<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="6d6cedc2-2b9f-4a8d-b4f9-a978f8cb5c0e"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Top queries</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order"><span class="anchor_anchor__text__mldTb">Track my order</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim"><span class="anchor_anchor__text__mldTb">Sim card</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/personal-hotspot"><span class="anchor_anchor__text__mldTb">Personal hotspot</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Collection and delivery</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Device help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/phones-sims-and-devices"><span class="anchor_anchor__text__mldTb">How to use your device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/auth?"><span class="anchor_anchor__text__mldTb">Faulty device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/phone-health-check"><span class="anchor_anchor__text__mldTb">Device health check</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Lost or stolen</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Check O2 community</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Managing your account</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">My O2</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill"><span class="anchor_anchor__text__mldTb">Your bill</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay"><span class="anchor_anchor__text__mldTb">Payments</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker"><span class="anchor_anchor__text__mldTb">Premium charges</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/abouto2/your-data-hub"><span class="anchor_anchor__text__mldTb">Your Data Hub</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Other ways to get help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help and support</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://stores.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Store locator</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://status.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Network status</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/contactus"><span class="anchor_anchor__text__mldTb">Contact us</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="230" height="250" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li></ul></div><div class="megamenu_mega-menu__sidenav__LqO2y fade-in" data-sidenav="true"><ul id="mega-menu-side-navigation" class="side-navigation_mega-menu-side-navigation__8kaqJ"><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 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86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span><li itemProp="itemListElement" itemScope="" itemType="https://schema.org/ListItem" class="breadcrumbs_breadcrumbs__list-item__OACfa"><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" itemProp="item" href="/help/pay-monthly"><span itemProp="name" class="anchor_anchor__text__mldTb">Pay monthly</span></a><meta itemProp="position" content="2"/></li><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img" data-testid="seperator"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span><p class="text_type__v30N3 text_type--transform-capitalize__upC_P text_type--size-T200__WBGSL" itemProp="name">How to track your order</p></ul></nav></div></div></div></div><div class="masthead_masthead__l_Ulx"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--variant-transparent__hyeoZ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00 masthead_masthead__content__QLg31"><h1 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T800__1F2Ej text_type--weight-bold__2XBDF">How to track your order</h1><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T500__WcNWn text_type--weight-light__68YeJ">Help and support </p></div></div></div></div></header><div class="dynamo-dynamic-page_page__body__lnMua"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="dynamo-layout_dynamo-layout__su_0Y"><main class="dynamo-layout_dynamo-layout__main__3OZ89"><div><div class="content_content__dSQZd"><p><b>New customers – device orders</b></p><p>If you've ordered a device from us, it'll be delivered by courier. Once you've received an email telling you your device has been despatched, you’ll be able to track the delivery online on the ‘My orders’ page of <a target="_blank" href="https://accounts.o2.co.uk/">My O2</a>.</p><p><b>New customers – sim only</b></p><p>If you've ordered a sim only deal, your sim will be sent via Royal Mail 1st Class. It'll usually be delivered to your home the next working day, but please allow five working days.</p><p><b>Existing Pay Monthly customers – device orders</b></p><p>If you're an existing Pay Monthly customer expecting a replacement or a new device, you’ll be able to track your order in <a target="_blank" href="https://accounts.o2.co.uk/">My O2</a>, once you’ve had an email saying it’s been despatched.</p><p><b>Accessory orders</b></p><p>If you’ve ordered an accessory that’s being delivered by Royal Mail, you won’t be able to track your order. But don’t worry, it will be with you within five working days.</p><p>Your accessory will be shipped via courier if it’s over a certain price. Once you’ve received an email telling you your accessory has been dispatched, you’ll be able to track the delivery online on the ‘My orders’ page of <a target="_blank" href="https://accounts.o2.co.uk/">My O2</a>. </p></div></div></main><aside class="dynamo-layout_dynamo-layout__aside__l3o4P"><template id="P:1"></template></aside></div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-lg__msUF7"/><div class="o2-sc-feedback_feedback__80bk9" data-testid="feedback-component"><p class="text_type__v30N3 text_type--size-T400__Vzy4M text_type--weight-bold__2XBDF">Was this information helpful? </p><div class="o2-sc-feedback_feedback__buttons__Zspre"><button type="button" class="button_button__cKzIG button_button--transparent__2Cfci o2-sc-feedback_feedback__button__8JJY6" data-testid="feedback-button-positive"><span class="button_button__icon__PTKgk"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe 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91.6 160 121.6 160 153.7v111.2c0 29.2 13.3 56.7 36 75l7.4 5.9c26.5 21.2 44.6 51 51.2 84.2l2.3 11.4c5.2 26 30.5 42.9 56.5 37.7zM32 384h64c17.7 0 32-14.3 32-32V128c0-17.7-14.3-32-32-32H32c-17.7 0-32 14.3-32 32v224c0 17.7 14.3 32 32 32z"></path></svg></span></span></span><span class="button_button__text__OGyvS"><p class="text_type__v30N3 text_type--color-inherit__qRhyA text_type--size-T300__Wj1PJ text_type--weight-bold__2XBDF">No</p></span></button></div></div><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-lg__msUF7"/><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF text_type--margin-bottom__Aweu5">Can't find what you're looking for?</h2></div><div class="grid_grid__BC2I7 grid_grid--columns-sm-1__I8_K1 grid_grid--columns-md-2__wk8YF grid_grid--columns-lg-4__l4WHj"><div class="card-simple_card__KQDUh"><div class="card-simple_card__image__VGT5Z"><img alt="" loading="lazy" width="640" height="427" 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