LiveChat Brings BotEngine Out of Beta - Smart Customer Service

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margin: 0 0 8px 0;"> <script type="text/javascript">var addthis_config = { "data_track_clickback": true };</script> <script type="text/javascript" src="http://s7.addthis.com/js/250/addthis_widget.js#username=itisharing"></script> </div> <span itemprop="articleBody"> <p>After six months in beta, LiveChat has added rich messages, two types of matching systems, and API documentation to its BotEngine chatbot building software.</p><p>During beta tests, LiveChat recorded nearly half a million bot conversations.</p><blockquote><p>"From the very beginning, our main goal for BotEngine is to develop the simplest process of creating conversational interfaces," said Mariusz Cieply, CEO of LiveChat, in a statement.</p></blockquote><p>BotEngine is focused on no-coding, one-click integrations, and the freedom to create scenarios for any business situation. Users can write their own bot scenarios or use ready-to-implement templates.</p><p>One new feature added during the beta phase was rich messages that allow for the creation of conversational scenarios in which bots can reply with text, images, cards, or buttons that lead to specific websites. Users can also add action responses.</p> <div id='div-gpt-ad-1374585989977-8'> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1374585989977-8'); }); </script> </div><p>While creating bot scenarios, users can choose one of two offered matching systems based on machine learning or keywords.</p><p>BotEngine can be used with Facebook Messenger, LiveChat, chat.io, and Slack or as a chat widget on a website, with more integrations planned.</p><p>BotEngine costs $50 for 1,000 conversations per month and also includes all platform features, an unlimited number of bot scenarios, and a chat widget. After users reach the 1,000-conversation limit, the charge is one cent per conversation.</p><hr /> </span> <div style="text-align: center; padding-bottom: 10px;"> </div> </article> <div id="ctl00_ContentPlaceHolder1_pnlRelatedArticles"> <h2>Related Articles</h2> <section> <span itemscope="itemscope" itemtype="http://schema.org/ItemList"> <meta itemprop="name" content="Related Articles" /> <meta itemprop="description" content="Other Smart Customer Service Articles related to LiveChat Brings BotEngine Out of Beta" /> <meta itemprop="itemListOrder" content="Descending" /> <div itemprop="itemListElement" itemscope="itemscope" itemtype="http://schema.org/Article" style="margin-bottom: 10px;"> <h3><a itemprop="url" href="http://www.smartcustomerservice.com/Articles/News-Features/LiveChat-Launches-New-Chatbot-Capabilities-128720.aspx" title="LiveChat Launches New Chatbot Capabilities"><span itemprop="name">LiveChat Launches New Chatbot Capabilities</span></a></h3> <p 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href="http://www.smartcustomerservice.com/Webinars/2051-2024-Contact-Center-Success-Stories-What-Went-Right!.htm"> 2024 Contact Center Success Stories: What Went Right! </a> </li> <li> <a title='Conversational Customer Service: Convenience Everywhere' href="http://www.smartcustomerservice.com/Webinars/2050-Conversational-Customer-Service-Convenience-Everywhere.htm"> Conversational Customer Service: Convenience Everywhere </a> </li> <li> <a title='Transforming Quality Management with GenAI: Precision, Personalization, and Impact' href="http://www.smartcustomerservice.com/Webinars/2177-Transforming-Quality-Management-with-GenAI-Precision-Personalization-and-Impact.htm"> Transforming Quality Management with GenAI: Precision, Personalization, and Impact </a> </li> <li> <a title='Future-Proofing Customer Experience with AI-Powered Solutions' href="http://www.smartcustomerservice.com/Webinars/2162-Future-Proofing-Customer-Experience-with-AI-Powered-Solutions.htm"> Future-Proofing Customer Experience with AI-Powered Solutions </a> </li> <li> <a title='Redefining Contact Center Efficiency with AI Solutions' href="http://www.smartcustomerservice.com/Webinars/2163-Redefining-Contact-Center-Efficiency-with-AI-Solutions.htm"> Redefining Contact Center Efficiency with AI Solutions </a> </li> <li> <a title='Smarter Self-Service: Leveraging Technology for Effortless Customer Care' href="http://www.smartcustomerservice.com/Webinars/2168-Smarter-Self-Service-Leveraging-Technology-for-Effortless-Customer-Care.htm"> Smarter Self-Service: Leveraging Technology for Effortless Customer Care </a> </li> <li> <a title='Transforming Agent Experience with AI: Boosting Performance and Satisfaction' href="http://www.smartcustomerservice.com/Webinars/2165-Transforming-Agent-Experience-with-AI-Boosting-Performance-and-Satisfaction.htm"> Transforming Agent Experience with AI: Boosting Performance and Satisfaction </a> </li> <li> <a title='Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions' href="http://www.smartcustomerservice.com/Webinars/2167-Exploring-the-Future-of-AI-Driven-Analytics-Trends-Shaping-Tomorrows-Decisions.htm"> Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions </a> </li> <li> <a title='Knowledge Management and AI: Enhancing CX and Employee Productivity' href="http://www.smartcustomerservice.com/Webinars/2164-Knowledge-Management-and-AI-Enhancing-CX-and-Employee-Productivity.htm"> Knowledge Management and AI: Enhancing CX and Employee Productivity </a> </li> <li> <a title='Transforming Real-Time Customer Feedback into Action with AI' href="http://www.smartcustomerservice.com/Webinars/2166-Transforming-Real-Time-Customer-Feedback-into-Action-with-AI.htm"> Transforming Real-Time Customer Feedback into Action with AI </a> </li> <li> <a title='Mastering Hybrid Contact Centers: Overcoming Key Challenges' href="http://www.smartcustomerservice.com/Webinars/2176-Mastering-Hybrid-Contact-Centers-Overcoming-Key-Challenges.htm"> Mastering Hybrid Contact Centers: Overcoming Key Challenges </a> </li> <li> <a title='The Role of AI in Compliance and Data Privacy' href="http://www.smartcustomerservice.com/Webinars/2175-The-Role-of-AI-in-Compliance-and-Data-Privacy.htm"> The Role of AI in Compliance and Data Privacy </a> </li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/Webinars/">More Webinars</a></div> </div> <div class="sidebar_section"> <h3>Content <span class="bold">Library</span></h3> <ul> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/H2-2024-Update-State-of-Omnichannel-Fraud-Report_13851.aspx">H2 2024 Update: State of Omnichannel Fraud Report</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Nothing-Artificial-About-It-A-Guide-to-Augmented-Intelligence-for-WFM_13823.aspx">Nothing Artificial About It: A Guide to “Augmented Intelligence” for WFM </a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Breaking-the-chains-of-the-WFM-paradigms-for-dummies_13822.aspx">Breaking the chains of the WFM paradigms for dummies</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/The-State-of-CX-Real-insights-from-the-largest-CX-dataset_13825.aspx">The State of CX: Real insights from the largest CX dataset</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/CX-2025-Trends-Planning-Essentials-2025-Strategy_13824.aspx">CX 2025 Trends: Planning Essentials 2025 Strategy</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Security-in-an-AI-driven-Landscape_13817.aspx">Security in an AI-driven Landscape</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Your-Professional-Strategy-Guide-to-CXone-Mpower_13813.aspx">Your Professional Strategy Guide to CXone Mpower</a></li> <li><a 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