KMWorld - the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management.

<!DOCTYPE html> <html lang="en"> <head><title> KMWorld - the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management. </title><meta charset="utf-8" /><meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0, user-scalable=0, minimum-scale=1.0, maximum-scale=1.0" /><meta name="theme-color" content="#333333" /><link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.0.13/css/all.css" integrity="sha384-DNOHZ68U8hZfKXOrtjWvjxusGo9WQnrNx2sqG0tfsghAvtVlRW3tvkXWZh58N9jp" crossorigin="anonymous" /><link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6.4.2/css/all.css" /> <script src="https://use.fontawesome.com/13ebcdf3dd.js"></script> <div id="pnlAdID">  <script async src="https://www.googletagmanager.com/gtag/js?id=G-LHDKJ99NQS"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-LHDKJ99NQS'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=UA-2579503-4"></script> <script defer> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'UA-2579503-4'); </script> </div><link rel="stylesheet" href="//fonts.googleapis.com/css?family=Roboto|Roboto+Condensed|Oswald" /> <script async="async" src="https://www.googletagservices.com/tag/js/gpt.js"></script> <script> var googletag = googletag || {}; googletag.cmd = googletag.cmd || []; </script> <script> googletag.cmd.push(function () { var mapping = googletag.sizeMapping() .addSize([0, 0], [320, 50]) .addSize([1057, 200], [728, 90]).build(); googletag.defineSlot('/1067009/KMWorld-Billboard', [970, 250], 'div-gpt-ad-1583608723082-0').addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Boxes', [300, 250], 'div-gpt-ad-1569612858578-0').addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Boxes-2', [300, 250], 'div-gpt-ad-1569612909951-0').addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Boxes-3', [300, 250], 'div-gpt-ad-1569612950386-0').addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Leaderboards', [728, 90], 'div-gpt-ad-1569613058399-0').defineSizeMapping(mapping).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Leaderboard-2', [728, 90], 'div-gpt-ad-1569613097353-0').defineSizeMapping(mapping).setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-Mobile', [320, 50], 'div-gpt-ad-1572031267993-0').addService(googletag.pubads()); googletag.defineSlot('/1067009/Kmworld300x100-1', [300, 100], 'div-gpt-ad-1569612677447-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld300x100-2', [300, 100], 'div-gpt-ad-1569612591614-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-300x100-3', [300, 100], 'div-gpt-ad-1569612719645-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-300x100-4', [300, 100], 'div-gpt-ad-1569612763773-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMWorld-300x100-5', [300, 100], 'div-gpt-ad-1569612809502-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); googletag.defineSlot('/1067009/KMW-TextAds', [300, 250], 'div-gpt-ad-1573754991932-0').setCollapseEmptyDiv(true).addService(googletag.pubads()); //googletag.defineOutOfPageSlot('/1067009/StreamingMedia-Interstitial', 'div-gpt-ad-1541523286597-10').addService(googletag.pubads()); googletag.pubads().enableSingleRequest(); googletag.pubads().collapseEmptyDivs(); googletag.enableServices(); }); </script> <link href="/frontpage-styles?v=2VGICAPb-gAn4CKWZri9pMOjX4zCLL0xPcjTWlwVq_k1" rel="stylesheet"/>  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="content-language" content="en-US" /> <meta name="description" content="KMWorld is the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management."> <meta name="summary" content="KMWorld is the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management."> <link rel="canonical" href="https://www.kmworld.com/default.aspx"/>   <meta property="og:type" content="website"/> <meta property="og:description" content="KMWorld is the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management."/> <meta property="og:url" content="https://www.kmworld.com/default.aspx"/> <meta property="og:image" content="https://dzceab466r34n.cloudfront.net/Images/OG_Images/KMW21_Sub-OG-Image_1200x630.jpg"/> <meta property="fb:admins" content="1448114697"/> <meta property="fb:admins" content="1398034021"/> <meta property="fb:app_id" content="119574181444909"/> <meta property="og:locale" content="en_US"/> <meta property="og:site_name" content="KMWorld"/> <meta property="og:latitude" content="39.898477"/> <meta property="og:longitude" content="-74.83999"/> <meta property="og:street-address" content="143 Old Marlton Pike"/> <meta property="og:locality" content="Medford"/> <meta property="og:region" content="NJ"/> <meta property="og:postal-code" content="08055"/> <meta property="og:country-name" content="USA"/>   <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:image" content="https://dzceab466r34n.cloudfront.net/Images/OG_Images/KMW21_Sub-OG-Image_1200x630.jpg"/> <meta name="twitter:title" content="KMWorld"/> <meta name="twitter:description" content="KMWorld is the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management."/> <meta name="twitter:site" content="https://www.KMWorld.com/default.aspx"/>  <link href="/site-styles?v=ytdWXDmwHK2Cx4GfPTE89yuWFTqPAztT5goI7gzK6c01" rel="stylesheet"/> </head> <body> <script src="https://code.jquery.com/jquery-1.9.1.min.js"></script> <script async="async" src="https://www.googletagservices.com/tag/js/gpt.js"></script> <style> .content { padding : 5px; max-height: 300px; width: 100%; overflow: hidden; transition: all .17s ease; text-align: center; display: none; align-items: center; position:relative; top: 0 } .content.expand { width: 100%; max-height: 100%; transition: all 1s ease; position:relative; top:0 } .contentmobile { padding : 5px; max-height: 100px; width: 100%; overflow: hidden; transition: all 1s ease; text-align: center; display: none; } .contentmobile.expand { width: 100%; max-height: 250px; transition: all 1s ease; position:fixed; } </style> <div class="container1"> <div id="content_type" style="text-align: center;background-color: black;" class="content">  </center> --> </div> </div> <div id="bottom" style="background-color:white; height:0px"></div> <script> var expanded = true; var broughtToTop = false; var collapsed = false; function createAd() { adStr = '<center><div class="inner-div" id="div-gpt-ad-1583608723082-0"><script>googletag.cmd.push(function() { googletag.display("div-gpt-ad-1583608723082-0"); });'; adStr += '<\/script><\/div><\/center>'; $("#content_type").html(adStr) } function addMinutes(date, minutes) { return new Date(date.getTime() + minutes*60000); } function waitForElement(elementPath, callBack){ window.setTimeout(function(){ if($(elementPath).length){ callBack(elementPath, $(elementPath)); }else{ waitForElement(elementPath, callBack); } },50) } function getCookie(cname) { var name = cname + "="; var decodedCookie = decodeURIComponent(document.cookie); var ca = decodedCookie.split(';'); for(var i = 0; i <ca.length; i++) { var c = ca[i]; while (c.charAt(0) == ' ') { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function sameSite() { var oldURL = document.referrer; return oldURL.indexOf("www.speechtechmag.com") != -1; } function to_display() { if (sameSite() || getCookie("kmworld_visits") == "+1") { return false; } else { return true; } } function getRandomInt(min, max) { // Create byte array and fill with 1 random number var byteArray = new Uint8Array(1); window.crypto.getRandomValues(byteArray); var range = max - min + 1; var max_range = 256; if (byteArray[0] >= Math.floor(max_range / range) * range) return getRandomInt(min, max); return min + (byteArray[0] % range); } function random_precision(precision) { var precision_1 = 10**(precision-1); // 2 decimals var randomnum = Math.floor(Math.random() * (10 * precision_1 - 1 * precision_1) + 1 * precision_1) / (10 * precision_1); return randomnum; } function to_display_chance(chance) { var number = getRandomInt(0,100)/100; if (number <= chance - .01) { return true } else { return false; } } function waitForElementID(elementID, callBack){ window.setTimeout(function(){ if(document.querySelector(elementID) != null){ callBack(elementID, document.querySelector(elementID)); }else{ waitForElementID(elementID, callBack); } },50) } var checkScrollSpeed = (function(settings){ settings = settings || {}; var lastPos, newPos, timer, delta, delay = settings.delay || 50; // in "ms" (higher means lower fidelity ) function clear() { lastPos = null; delta = 0; } clear(); return function(){ newPos = window.scrollY; if ( lastPos != null ){ // && newPos < maxScroll delta = newPos - lastPos; } lastPos = newPos; clearTimeout(timer); timer = setTimeout(clear, delay); return delta; }; })(); window.onscroll = function(){ console.log( checkScrollSpeed() ); }; function addVisit() { if (getCookie("kmworld_visits") == "") { var now = new Date(); var expireTime = addMinutes(now,30); now.setTime(expireTime); document.cookie = 'kmworld_visits=+1;expires=' + now.toGMTString() + ';path=/'; } else { var visits = getCookie("streaming_visits"); if (visits == "1") { var now = new Date(); var expireTime = addMinutes(now,30); now.setTime(expireTime); document.cookie = 'kmworld_visits=+1;expires=' + now.toGMTString() + ';path=/'; } } } /*function waitForExpand(callBack) { window.setTimeout(function(){ if(document.querySelector('.content').className == "content expand"){ callBack(); }else{ waitForExpand(callBack); } },50) }*/ function sleep(miliseconds) { var currentTime = new Date().getTime(); while (currentTime + miliseconds >= new Date().getTime()) { } } function getHeightExpand(callBack) { window.setTimeout(function(){ if(document.querySelector('.content').className == "content expand"){ return callBack(); }else{ waitForExpand(callBack); } },50) } var to_dis = to_display_chance(1.0); var to_dis_main = to_display(); var to_dis_width = $(window).width() > 784 function manipulateAd() { waitForElement(".content.expand", function () { $('.content.expand').css('max-height', 300); $(".content.expand").css("height", 300); //$(".content").css("position", "relative"); }); waitForElement(".content", function () { waitForElement(".inner-div", function () { waitForElementID('[id^="google_ads_iframe_/1067009/KMWorld-Billboard"]', function () { /*waitForExpand(function () {*/ var window_height = 300 console.log(window_height); if (window_height > 100) { console.log(window_height); var height = document.querySelector('.inner-div').offsetHeight; var top_pad = (window_height / 2 - height / 2); document.querySelector('[id^="google_ads_iframe_/1067009/KMWorld-Billboard"]').style.marginTop = top_pad + "px"; } else { //document.querySelector('[id^="google_ads_iframe_/1067009/dCRM-Billboard"]').style.marginTop = 50 + "px"; } /*});*/ }); }); }); waitForElement(".content", function () { $('.content').css('visibility', "visible"); $('.content').css('display', "block"); $("#ctl01").css("background", "white"); //$('.menu_main').css('display', "none"); //$('.menu_main').css('z-index', "0"); //$('.menu_secondary_top').css('display', "none"); document.querySelector('.content').classList.toggle("expand"); //$(".content").css("margin-bottom", 250); }); } $(document).ready(function () { addVisit(); if ((to_dis_main || to_dis) && to_dis_width) { setTimeout(function () { createAd(); manipulateAd(); }, 1500); } }); var position = $(window).scrollTop(); var scrollHeight = $(document).height(); var scrollPosition = $(window).height() + $(window).scrollTop(); var pastPoint = false; $(document).keydown(function (e) { $curHeight = parseInt($(".content.expand").css("height")); var scroll = $(window).scrollTop(); var pixelDelta_keys = $(window).height() * 0.0679; switch (e.which) { case 38: // up if ((to_dis_main || to_dis) && to_dis_width) { if (scroll <= 30) { $(".content.expand").css("height", 300); } else if ($curHeight <= 300 && scroll <= 200) { $(".content.expand").css("height", $curHeight + pixelDelta_keys); } if ($curHeight > scroll) { //$('.content').css('position', "relative"); } } break; case 33: //page up if ((to_dis_main || to_dis) && to_dis_width) { if (scroll <= 330) { $(".content.expand").css("height", 300); } } break; case 34: // page down if ((to_dis_main || to_dis) && to_dis_width) { if (!($(".menu_main_container.menu_topics").offset().top == scroll)) { //$("#ctl01").animate({ "margin-top": $marginTopofBody - 100 }, 1500); if ($curHeight > 20 && ($curHeight - $(window).scrollTop()) > 0) { $(".content.expand").animate({ "height": $curHeight - pixelDelta_keys }, 10); } if ($curHeight < scroll) { //$('.content').css('position', "fixed"); } } } break; case 40: // down if ((to_dis_main || to_dis) && to_dis_width) { if (!($(".menu_main_container.menu_topics").offset().top == scroll)) { //$("#ctl01").animate({ "margin-top": $marginTopofBody - 100 }, 1500); if ($curHeight > 20 && ($curHeight - $(window).scrollTop()) > 0) { $(".content.expand").animate({ "height": $curHeight - pixelDelta_keys }, 10); } if ($curHeight < scroll) { //$('.content').css('position', "fixed"); } } } break; default: return; // exit this handler for other keys } }); $('body').on('mousewheel', function (e) { if ((to_dis_main || to_dis) && to_dis_width) { $curHeight = parseInt($(".content.expand").css("height")); var pixelDelta_mousewheel = $(window).height() * 0.1426 var scroll = $(window).scrollTop(); if (e.originalEvent.wheelDelta > 0) { console.log('up 3'); if (scroll - pixelDelta_mousewheel <= 0) { $(".content.expand").css("height", 300); } else if ($curHeight <= 300 && scroll < 300) { $(".content.expand").css("height", $curHeight + pixelDelta_mousewheel); } if ($curHeight > scroll) { //$('.content').css('position', "relative"); } } else { if (!($(".menu_main_container.menu_topics").offset().top == scroll) && $(window).width() > 875) { if ($curHeight > 20) { $(".content.expand").animate({ "height": $curHeight - pixelDelta_mousewheel }, 10); } if ($curHeight < scroll) { //$('.content').css('position', "fixed"); } } console.log('down 3'); } } }); $(window).scroll(function () { if ((to_dis_main || to_dis) && to_dis_width) { var scroll = $(window).scrollTop(); if (scroll == 0) { $(".content.expand").css("height", 300); } $curHeight = parseInt($(".content.expand").css("height")); if (($curHeight - $(window).scrollTop()) <= 0) { $(".content.expand").css("height", 0); } } //console.log("Window Scroll:"); //console.log($(window).scrollTop()); /*if (expanded && (to_dis_main || to_dis)) { $offsetAmn = $('#bottom').offset().top - ($('#bottom').offset().top * .10); } else { $offsetAmn = $('#bottom').offset().top + 80; }*/ if (expanded && (to_dis_main || to_dis)) { //expanded = document.querySelector('.content').classList.toggle("expand"); //$offsetAmn = $('#bottom').offset().top + 80; //$('.content').css('max-height', 100); //$('.content').css('display', "none"); $curHeight = parseInt($(".content.expand").css("height")); $marginTopofBody = parseInt($("#ctl01").css("margin-top")); var scroll = $(window).scrollTop(); //console.log(checkScrollSpeed()); /* if (scroll > position) { if (!($(".menu_main_container.menu_topics").offset().top == scroll) && $(window).width() > 875) { //$("#ctl01").animate({ "margin-top": $marginTopofBody - 100 }, 1500); if ($curHeight > 20) { $(".content.expand").animate({ "height": $curHeight - 100 }, 10); } if ($marginTopofBody > -200) { //$("#ctl01").css("margin-top", $marginTopofBody - checkScrollSpeed()); } } else if ($(window).width() <= 875) { //$("#ctl01").animate({ "margin-top": $marginTopofBody - 100 }, 500); } else { if (($curHeight - 100) < 20 && !pastPoint) { //$('html, body').animate({ scrollTop: 140 }, 50); pastPoint = true $(".content.expand").css("position", "fixed"); } } //$("#ctl01").css("margin-top", $marginTopofBody-100); } else { if (scroll == 0) { $(".content.expand").css("height", 250); $(".content.expand").css("position", "relative"); } else if (scroll <= 100 && scroll != 0) { if ($curHeight <= 250) { $(".content.expand").css("height", $curHeight + 100); } $(".content.expand").css("position", "relative"); //$("#ctl01").animate({ "margin-top": $marginTopofBody - 100 }, 1500); //$("#ctl01").css("margin-top", 0); pastPoint = false; if ($(window).width() <= 875) { //$("#ctl01").animate({ "margin-top": 0 }, 500); } } } */ } }); </script> </div> <form method="post" action="/" id="ctl01"> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="m20Ffxrc16qQ0N8UHNIFQTpYyf+gSxLiWVYP2+BJcyk+CdsodKYkC22KMDp275Jt4PKgQtw+OiawCHSPOzqCDXzjCLq4w5CavwgTJAAngIw=" /> </div> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="CA0B0334" /> </div> <div class="menu_secondary_top"> <ul> <li><a href="https://www.kmworld.com/conference/" target="_blank" rel="noopener">KMWorld Conference</a></li> <li><a href="https://www.kmworld.com/KMAISummit/" target="_blank" rel="noopener">KM & AI Summit</a></li> <li><a href="https://www.taxonomybootcamp.com/" target="_blank" rel="noopener">Taxonomy Boot Camp</a></li> <li><a href="https://www.text-analytics-forum.com/" target="_blank" rel="noopener">Text Analytics Forum</a></li> <li><a href="https://www.enterprisesearchanddiscovery.com/" target="_blank" rel="noopener">Enterprise Search and Discovery</a></li> <li><a href="https://www.enterpriseaiworld.com/" target="_blank" rel="noopener">Enterprise AI World</a></li> <li><a href="https://www.kmworld.com/Europe" target="_blank" rel="noopener">Bite-sized KMWorld Europe</a></li> </ul> </div> <div id="NewsletterSticky_pnlNewsletterSticky" class="subscribe_newsletter_sticky"> <div class="subscribe_newsletter_sticky_detail"> <a href="/Newsletters/Default.aspx" style="color: #1a4455;">Get KMWorld NewsLinks in your inbox - <span style="color: #f06b5a;font-weight: 700;">Sign up for free</span></a> </div> <div class="subscribe_newsletter_sticky_form"> <div class="form"> <input type="email" id="txtSignupEmail" placeholder="Enter Email Address"><input type="button" id="btnEmailSubmit" value="GO"> </div> </div>  </div> <header> <div class="logo"> <a href="/Default.aspx"> <img src="https://dzceab466r34n.cloudfront.net/KMWorld/TemplateImages/KM-Logo.svg" /></a> </div> <div class="advertisement ad_leaderboard"> <div id="div-gpt-ad-1569613058399-0"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569613058399-0'); }); </script> </div> </div> </header> <button class="menu_mobile_btn"><span>toggle menu</span></button> <div class="menu_main_wrap"><nav class="menu_main_container menu_topics"> <ul class="menu_main"> <li><a title="Knowledge Management" href="/Categories/Knowledge-Management_59.aspx">Knowledge Management</a></li> <li><a href="/Categories/Content_Management_51.aspx" title="Content Management">Content Management</a></li> <li><a href="/Categories/AI_&_Machine_Learning_536.aspx" title="AI_&_Machine_Learning">AI & Machine Learning</a></li> <li><a href="#">More Topics</a> <ul class="sub-menu"> <li><a href="/Categories/Big-Data_533.aspx" title="Big Data">Big Data</a></li> <li><a href="/Categories/Business-Intelligence_47.aspx">Business Intelligence</a></li> <li><a href="/Categories/Business-Process-Management_48.aspx" title="Business Process Management">Business Process Management</a></li> <li><a href="/Categories/Collaboration_49.aspx" title="Collaboration">Collaboration</a></li> <li><a href="/Categories/Customer-Relationship-Management_52.aspx" title="Customer Relationship Management">Customer Relationship Management</a></li> <li><a href="/Categories/Digital-Asset-Management_166.aspx" title="Digital Asset Management">Digital Asset Management</a></li> <li><a href="/Categories/Document-Management-Conversion_53.aspx" title="Document Management/Conversion">Document Management/Conversion</a></li> <li><a href="/Categories/E-mail-Management_54.aspx" title="E-mail Management">E-mail Management</a></li> <li><a href="/Categories/Enterprise Application Integration_55.aspx" title="Enterprise Application Integration">Enterprise Application Integration</a></li> <li><a href="/Categories/Enterprise-Search_56.aspx" title="Enterprise Search">Enterprise Search</a></li> <li><a href="/Categories/Governance_573.aspx" title="Governance">Governance</a></li> <li><a href="/Categories/Knowledge_Graphs_614.aspx">Knowledge Graphs</a></li> <li><a href="/Categories/Image-Forms-Document-Capture_57.aspx" title="Image, Forms, Document Capture">Image, Forms, Document Capture</a></li> <li><a href="/Categories/Intellectual-Property-Management_58.aspx" title="Intellectual Property Management">Intellectual Property Management</a></li> <li><a href="/Categories/Mobile_519.aspx" title="Mobile">Mobile</a></li> <li><a href="/Categories/Natural_Language_Processing_613.aspx">Natural Language Processing</a></li> <li><a href="/Categories/Opinion_72.aspx" title="Opinion">Opinion</a></li> <li><a href="/Categories/Portals_60.aspx" title="Portals">Portals</a></li> <li><a href="/Categories/Records-Management-E-Discovery-Compliance_61.aspx" title="Records Management, E-Discovery, Compliance">Records Management, E-Discovery, Compliance</a></li> <li><a href="/Categories/SharePoint_518.aspx" title="SharePoint">SharePoint</a></li> <li><a href="/Categories/Workflow_62.aspx" title="Workflow">Workflow</a></li> </ul> </li> <li><a href="#">Industries</a> <ul class="sub-menu"> <li><a href="/Categories/Consultant-Integrator-Service-Bureau_77.aspx" title="Consultant, Integrator, Service Bureau">Consultant, Integrator, Service Bureau</a></li> <li><a href="/Categories/e-Commerce_73.aspx" title="e-Commerce">e-Commerce</a></li> <li><a href="/Categories/Education_63.aspx" title="Education">Education</a></li> <li><a href="/Categories/Energy_64.aspx" title="Energy">Energy</a></li> <li><a href="/Categories/Financial-Services_65.aspx" title="Financial Services">Financial Services</a></li> <li><a href="/Categories/Government_66.aspx" title="Government">Government</a></li> <li><a href="/Categories/Healthcare_67.aspx" title="Healthcare">Healthcare</a></li> <li><a href="/Categories/Insurance_68.aspx" title="Insurance">Insurance</a></li> <li><a href="/Categories/Legal_69.aspx" title="Legal">Legal</a></li> <li><a href="/Categories/Manufacturing_70.aspx" title="Manufacturing">Manufacturing</a></li> <li><a href="/Categories/Media-Entertainment_74.aspx" title="Media/Entertainment">Media/Entertainment</a></li> <li><a href="/Categories/Pharmaceutical-Life-Sciences_71.aspx" title="Pharmaceutical, Life Sciences">Pharmaceutical, Life Sciences</a></li> <li><a href="/Categories/Telecom_75.aspx" title="Telecom">Telecom</a></li> <li><a href="/Categories/Transportation-Aerospace_76.aspx" title="Transportation, Aerospace">Transportation, Aerospace</a></li> </ul> </li> </ul> </nav><nav class="menu_main_container menu_other"> <ul class="menu_main"> <li><a href="/">Home</a></li> <li><a href="#">Subscribe</a> <ul class="sub-menu"> <li><a href="/Subscribe/Magazine" title="Magazine">Magazine</a></li> <li><a href="/Newsletters" title="KMWorld NewsLinks/Bulletin">Newsletter</a></li> <li><a href="/Current_Issue" title="Download Current Issue">Download Current Issue</a></li> <li><a href="/Previous_Issues" title="Previous Issues">Previous Issues</a></li> <li><a href="/RSS-Feeds" title="RSS Feeds">RSS Feeds</a></li> </ul> </li> <li><a href="#">News</a> <ul class="sub-menu"> <li><a title="KMWorld News" href="/Articles/News">KM News</a></li> <li><a title="KM in Practice" href="/Articles/KM-in-Practice">KM in Practice</a></li> </ul> </li> <li><a href="#">In Depth</a> <ul class="sub-menu"> <li><a href="/Articles/Features" title="Knowledge Management Features">Features</a></li> <li><a href="/Articles/Viewpoints" title="Viewpoints">Viewpoints</a></li> <li><a title="Columns" href="/Articles/Columns">Columns</a></li> </ul> </li> <li><a href="#">White Papers</a> <ul class="sub-menu"> <li><a href="/WhitePapers/KMWhitePapers" title="KM White Papers">KM White Papers</a></li> <li><a href="/WhitePapers/BestPractices">KM Best Practices</a></li> </ul> </li> <li><a title="Webinars" href="/Webinars">Webinars</a></li> <li><a title="Podcasts" href="/Podcasts">Podcasts</a></li> <li><a title="Research" href="/Research">Research</a></li> <li><a title="Videos" href="/Articles/DrillDownVideos">Videos</a></li> <li><a href="#">Resources</a> <ul class="sub-menu"> <li><a href="https://www.kmworld.com/EventCalendar/">KMWorld Event Calendar</a></li> <li><a href="https://www.kmworld.com/BuyersGuide/" title="KMWorld Guide to KM Trends, Products, and Services">Guide to KM Trends, Products, & Services</a></li> <li><a href="https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=162036">KMWorld 100 Companies That Matter in KM 2024</a></li> <li><a href="https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=164117">KMWorld AI 100 2024</a></li> <li><a href="https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=165019" title="KMWorld Trend-Setting Products of 2024">KMWorld Trend-Setting Products of 2024</a></li> <li><a title="Videos" href="/Articles/DrillDownVideos">KMWorld Drilldown Videos</a></li> <li><a href="https://www.youtube.com/channel/UCr4eEHRRsyT2LIEEYvsIq-Q" title="Knowledge Management Videos" target="_blank" rel="noopener">Knowledge Management Conference Videos</a></li> <li><a href="/Current_Issue" title="Current Issue">Current Issue</a></li> <li><a href="/Previous_Issue" title="Previous Issues">Previous Issues</a></li> </ul> </li> <li><a href="#">KM Awards</a> <ul class="sub-menu"> <li><a href="https://www.kmworld.com/Conference/2024/Awards.aspx" title="KM Reality & Promise Awards">KM Reality & Promise Awards</a></li> <li><a href="https://www.kmworld.com/ReadersChoice" title="KM Readers' Choice Awards">KM Readers' Choice Awards</a></li> </ul> </li> <li><a href="#">Conferences</a> <ul class="sub-menu"> <li><a href="/Conference" title="KMWorld">KMWorld</a></li> <li><a href="https://www.kmworld.com/KMAISummit/" target="_blank" rel="noopener" title="KM & AI Summit">KM & AI Summit</a></li> <li><a href="https://www.taxonomybootcamp.com" target="_blank" rel="noopener" title="Taxonomy Boot Camp">Taxonomy Boot Camp</a></li> <li><a href="https://www.text-analytics-forum.com/" target="_blank" rel="noopener" title="Text Analytics Forum">Text Analytics Forum</a></li> <li><a href="https://www.enterprisesearchanddiscovery.com/" target="_blank" rel="noopener" title="Enterprise Search & Discovery">Enterprise Search & Discovery</a></li> <li><a href="https://www.enterpriseaiworld.com" target="_blank" rel="noopener" title="Enterprise AI World">Enterprise AI World</a></li> <li><a href="https://www.kmworld.com/Europe" target="_blank" rel="noopener" title="Bite-sized KMWorld Europe">Bite-sized KMWorld Europe</a></li> <li><a href="/conference/2022/PastEvents.aspx" title="Past Conferences"><span>Past Conferences</span></a></li> </ul> </li> <li><a href="#">About</a> <ul class="sub-menu"> <li><a title="What Is Knowledge Management?" href="/About/What_is_Knowledge_Management">What is Knowledge Management?</a></li> <li><a title="About KMWorld" href="/About/About_Us">About Us</a></li> <li><a title="Contact KMWorld" href="/About/Contact_Us">Contact Us</a></li> <li><a title="How To Advertise in KMWorld" href="/About/How_To_Advertise">How To Advertise</a></li> <li><a title="KMWorld Media Kits" href="/About/How_To_Advertise#mediakits">Media Kits</a></li> <li><a title="Editorial Calendar" href="/Files/Download/EditorialCalendar-MediaKit" target="_blank" rel="noopener">Editorial Calendar (PDF)</a></li> </ul> </li> <li class="search"><a><i class="fa fa-search" aria-hidden="true"></i></a> <div class="search_box"><input id="txtSearch" placeholder="press enter/return to search" type="text" /></div> </li> </ul> </nav></div> <div class="marketing_menu"> <div style="color: #000000; font-size: 18px;" span=""> <h3 style="text-align: center;"><span>NEXT WEEK! KM & AI Summit 2025, March 17 - 19 in beautiful Scottsdale, Arizona. </span><span><a href="https://www.kmworld.com/KMAISummit/2025/Default.aspx">Register Now!</a> </span></h3>  </div> </div> <div class="wrapper"> <section class="frontpage_top"> <div class="highlights_wrapper"> <div class="highlights"> <div class="highlight_item top_story"> <div class="section_title"> Top Story </div> <div class="top_story_img"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/168012-kmw1002025.jpg-ORG.jpg"/></div> <div class="top_story_content"> <h1> <a id="MainContentPlaceHolder_FeaturedArticle_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2025-167500.aspx">KMWorld 100 Companies That Matter in Knowledge Management 2025</a></h1> <p> The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments. </p> <div class="article_meta"> <span class="article_author">Marydee Ojala</span> // <span class="article_date"> 10 Mar 2025</span> </div> </div> </div> <div class="highlight_item latest_news"> <div class="section_title"> Latest News </div> <style> .category_tag1{font-size:.80em;text-transform:uppercase;color:#1a4455;display:block;padding:0 0px;margin:2px 0 2px 0} </style> <ul> <li> <a href="https://www.kmworld.com/Articles/News/News/Clari-introduces-new-AI-workflows-drive-predictable-enterprise-revenue-growth-168473.aspx"><h2>Clari introduces new AI workflows drive predictable enterprise revenue growth</h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/EncompaaS-creates-AI-powered-search-feature-to-speed-up-enterprise-search-time-168469.aspx"><h2>EncompaaS creates AI-powered search feature to speed up enterprise search time</h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/Auxia-raises-%2423.5M-to-reinvent-enterprise-personalization-with-agentic-AI-168428.aspx"><h2>Auxia raises $23.5M to reinvent enterprise personalization with agentic AI</h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/Microsofts-latest-sales-agents-accelerate-and-optimize-sales-processes--168418.aspx"><h2>Microsoft’s latest sales agents accelerate and optimize sales processes </h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/ServiceNow-acquires-Moveworks-to-supercharge-agentic-AI-search-168415.aspx"><h2>ServiceNow acquires Moveworks to supercharge agentic AI search</h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/Crogl-debuts-its-Knowledge-Engine-to-combat-cyber-risk-also-announces-%2425M-recent-funding-168401.aspx"><h2>Crogl debuts its Knowledge Engine to combat cyber risk, also announces $25M recent funding</h2></a> </li> <li> <a href="https://www.kmworld.com/Articles/News/News/Examining-the-%e2%80%98nature-of-KM-Learning-from-the-environment-and-humanity-at-KM--AI-Summit-2025-168389.aspx"><h2>Examining the ‘nature’ of KM: Learning from the environment and humanity at KM & AI Summit 2025</h2></a> </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder_LatestNews_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=84">More Articles</a> </h2> </li> </ul></div>  <div class="highlight_item"> <div class="cta_sourcebook_sub"> <div class="cta_sourcebook_sub_title"><span style="color: #ff0000;"><strong>KMWorld Guide to KM Trends, Products, and Services</strong></span></div> <div class="cta_sourcebook_sub_title"><strong></strong></div> The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.<br /><br /> <div class="cta_sourcebook_sub_link"><a href="https://www.kmworld.com/BuyersGuide" title="Visit the KMWorld Guide to KM Trends, Products, and Services">View the KMWorld Guide</a></div> </div> </div> <div class="highlight_item features"> <div class="section_title"> Features </div> <ul> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_0"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/Digitization-Strategy-5-Tips-for-Planning--Executing-a-Successful-Initiative---Access-Corp-167997.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/168018-AccessVFT2025.jpg-ORG.jpg" alt="Digitization Strategy: 5 Tips for Planning & Executing a Successful Initiative - Access Corp" /><h2>Digitization Strategy: 5 Tips for Planning & Executing a Successful Initiative - Access Corp</h2></a> </li> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_1"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/We-feed-LLMs-and-make-them-better---Access-Innovations-167998.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167947-VFTHeather2025.jpg-ORG.jpg" alt="We feed LLMs and make them better - Access Innovations" /><h2>We feed LLMs and make them better - Access Innovations</h2></a> </li> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_2"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/Enterprise-Intelligence-Turn-Knowledge-from-Cost-Center-to-Profit-Driver---Bloomfire---167999.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167948-VFTBloomfire2025.jpg-ORG.jpg" alt="Enterprise Intelligence: Turn Knowledge from Cost Center to Profit Driver - Bloomfire " /><h2>Enterprise Intelligence: Turn Knowledge from Cost Center to Profit Driver - Bloomfire </h2></a> </li> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_3"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/GenAI-for-Customer-Service-Pitfalls-and-Prescriptions-for-Success---eGain---168000.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167949-VFT2025.jpg-ORG.jpg" alt="GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain " /><h2>GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain </h2></a> </li> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_4" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_4"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/Leading-Services-to-Bridge-the-Gap-Between-Your-Knowledge-Information-Content-and-Data-Delivering-Knowledge-Intelligence---Enterprise-Knowledge---168099.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167950-VFTEK2025.jpg-ORG.jpg" alt="Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge " /><h2>Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge </h2></a> </li> <li> <div id="MainContentPlaceHolder_Features_ctl00_rptArticles_pnlContextSubType_5" class="category_tag"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkContextSubType_5"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/Features/Enhancing-Organizational-Experiences-The-Power-of-Knowledge-Management-Systems-and-LLMs---KMS-Lighthouse-168102.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167951-VFTKMS2025.jpg-ORG.jpg" alt="Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse" /><h2>Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse</h2></a> </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder_Features_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=74">More Articles</a> </h2> </li> </ul></div> <div class="highlight_item features"> <div class="section_title"> ViewPoints </div> <ul> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_0"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/Bridging-the-Knowledge-Gap-in-Manufacturing-Securing-Institutional-Expertise-for-the-Future-168244.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/168046-325VP.jpg-ORG.jpg" alt="Bridging the Knowledge Gap in Manufacturing: Securing Institutional Expertise for the Future" /><h2>Bridging the Knowledge Gap in Manufacturing: Securing Institutional Expertise for the Future</h2></a> </li> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_1"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/-KM-101-in-the-Era-of-AI-An-Interview-With-Stan-Garfield-167424.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167271-VP2_125.jpg-ORG.jpg" alt=" KM 101 in the Era of AI: An Interview With Stan Garfield" /><h2> KM 101 in the Era of AI: An Interview With Stan Garfield</h2></a> </li> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_2"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/Navigating-the-IT-Landscape-Balancing-Hybrid-Cloud-and-Cloud-Repatriation-to-Stay-in-Control-of-Your-Infrastructure-167409.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167270-VP1_125.jpg-ORG.jpg" alt="Navigating the IT Landscape: Balancing Hybrid Cloud and Cloud Repatriation to Stay in Control of Your Infrastructure" /><h2>Navigating the IT Landscape: Balancing Hybrid Cloud and Cloud Repatriation to Stay in Control of Your Infrastructure</h2></a> </li> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_3"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/Experts-predict-AI-will-continue-impacting-KM-in-2025-167168.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/130605-520jh.jpg-ORG.jpg" alt="Experts predict AI will continue impacting KM in 2025" /><h2>Experts predict AI will continue impacting KM in 2025</h2></a> </li> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_4" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_4"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/Solving-PDF-form-challenges-and-boosting-workflow-automation-166665.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/166651-VP1124.jpg-ORG.jpg" alt="Solving PDF form challenges and boosting workflow automation" /><h2>Solving PDF form challenges and boosting workflow automation</h2></a> </li> <li> <div id="MainContentPlaceHolder_Voices_ctl00_rptArticles_pnlContextSubType_5" class="category_tag"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkContextSubType_5"></a> </div> <a href="https://www.kmworld.com/Articles/Editorial/ViewPoints/Why-ubiquitous-AI-will-mean-more-not-fewer-white-collar-jobs-166664.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/161126-JH11_23.jpg-ORG.jpg" alt="Why ubiquitous AI will mean more, not fewer, white-collar jobs" /><h2>Why ubiquitous AI will mean more, not fewer, white-collar jobs</h2></a> </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder_Voices_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=595">More Articles</a> </h2> </li> </ul></div> </div> <script src="https://code.jquery.com/jquery-1.9.1.min.js"></script> <style> .quoteBegin { background: url(/images/lQuote.jpg) no-repeat; padding-left: 30px; } .quoteEnd { background: url(/images/quoteR.png) no-repeat; width: 22px; height: 18px; display: block; float: right; } </style> <section>  <div class="colBox noLine"> <div> </div> <br> <div><img id="quote_img" style="float:left;padding-bottom:30px;" src="/images/lQuote.jpg"></img><h2><span><font id="quote_header" style="font-size: 1.8em;color:#858585;">QUOTE OF THE WEEK</font></span></h2><br><p><font id="quote" style="font-style: italic; font-weight:600;font-size: 2.7em;color:rgb(1,94,136);">Why does it seem there's never enough time to do something right but always time to do it over?</font></p> </span> <div></div> <br><p><font style="font-size: 2.0em;float:right;font-style:italic;margin-right:30px;">- Anonymous</font></p></div> <br> </div> </section> <script> $height = parseInt($("#quote").css("height")) + parseInt($("#quote_header").css("height")) $("#quote_img").css("padding-bottom",$height) </script> <div class="cta_magazine_subscription_wrap"> <div class="cta_magazine_subscription"> <div class="cta_magazine_subscription_img"> <img src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/167594-2025-Cover-Images-ORG.png" alt="KMWorld Covers" /> </div> <div class="cta_magazine_subscription_details"> <div> <div><span>Free</span></div> <div>for qualified subscribers</div> </div> <a class="cta_magazine_subscription_btn_primary" href="/Subscribe" target="_blank">Subscribe Now</a> <a id="MainContentPlaceHolder_MagazineSubscription_lnkArticleTitle" class="cta_magazine_subscription_btn_secondary" href="https://www.kmworld.com/Archives/ArchiveIssue.aspx?IssueID=13925">Current Issue</a> <a class="cta_magazine_subscription_btn_secondary" href="/Previous_Issues">Past Issues</a> </div> </div> </div> <div class="advertisement ad_leaderboard"> <div id="div-gpt-ad-1569613097353-0"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569613097353-0'); }); </script> </div> </div> </div> <div class="sidebar"> <div class="sidebar_item"> <div class="advertisement ad_box"> <div id="div-gpt-ad-1569612858578-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612858578-0'); }); </script> </div> </div> </div> <div align="center"> <div style="width: 100%; margin: 3px auto; text-align: center; display: inline-block; height: 32px;"> <div style="display: inline-block;"><a href="https://www.facebook.com/KMWorldMagazine/" target="_new" rel="noopener"><img id="KMWorld on Facebook" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/32x32_Circle_49_FB.png" alt="KMWorld on Facebook" /></a></div> <div style="display: inline-block;"><a href="https://twitter.com/KMWorldMagazine" target="_new" rel="noopener"><img id="KMWorld on Twitter" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/160917-X-Logo-ORG.png" alt="KMWorld on X" /></a></div> <div style="display: inline-block;"><a href="https://www.linkedin.com/groups/1860799/" target="_new" rel="noopener"><img id="KMWorld on LinkedIn" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/32x32_Circle_49_LI.png" alt="KMWorld on LinkedIn" /></a></div> <div style="display: inline-block;"><a href="https://www.youtube.com/channel/UCr4eEHRRsyT2LIEEYvsIq-Q" target="_new" rel="noopener"><img id="KMWorld on YouTube" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/32x32_Circle_49_YT.png" alt="KMWorld on YouTube" /></a></div> </div> </div> <div class="sidebar_item"> <div class="section_title"> Best Practices </div> <ul> <li> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueImage_0" href="https://www.kmworld.com/WhitePapers/BestPractices/14046-Special-Report---Automation--AI-Powered-Document-Management-Transforming-Knowledge-Work-for-the-Digital-Age.htm"><img src="https://dzceab466r34n.cloudfront.net/Images/IssueImage/168142-M-FilesWP225.jpg-ORG.jpg" alt="" /></a> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueTitle_0" href="https://www.kmworld.com/WhitePapers/BestPractices/14046-Special-Report---Automation--AI-Powered-Document-Management-Transforming-Knowledge-Work-for-the-Digital-Age.htm">Special Report - Automation & AI-Powered Document Management: Transforming Knowledge Work for the Digital Age</a></h2> </li> <li> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueImage_1" href="https://www.kmworld.com/WhitePapers/BestPractices/13978-KMWorld-2024-Sound-Off-Conference-Highlights-and-2025-Forecast.htm"><img src="https://dzceab466r34n.cloudfront.net/Images/IssueImage/167620-1_25wp.jpg-ORG.jpg" alt="" /></a> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueTitle_1" href="https://www.kmworld.com/WhitePapers/BestPractices/13978-KMWorld-2024-Sound-Off-Conference-Highlights-and-2025-Forecast.htm">KMWorld 2024 Sound Off: Conference Highlights and 2025 Forecast</a></h2> </li> <li> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueImage_2" href="https://www.kmworld.com/WhitePapers/BestPractices/13804-Delivering-Knowledge-Everywhere-The-Rise-of-Self-Service.htm"><img src="https://dzceab466r34n.cloudfront.net/Images/IssueImage/166563-11122024WP.jpg-ORG.jpg" alt="" /></a> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueTitle_2" href="https://www.kmworld.com/WhitePapers/BestPractices/13804-Delivering-Knowledge-Everywhere-The-Rise-of-Self-Service.htm">Delivering Knowledge Everywhere: The Rise of Self-Service</a></h2> </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkShowMore" href="/Archives/Default.aspx?ContextSubtypeID=576&utm_source=rightsidebar&utm_medium=show_more">More</a> </h2> </li> </ul> </div> <div id="MainContentPlaceHolder__ctrl_1_pnlThirdBox" class="sidebar_item"> <div class="advertisement ad_box"> <div id="div-gpt-ad-1569612909951-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612909951-0'); }); </script> </div> </div> </div> <div align="center" style="margin:10px 0; display:none;"> <table border="0" style="border-collapse: collapse; width: 304px; margin-left: auto; margin-right: auto;"> <tbody> <tr> <td style="width: 304px; padding: 2px; text-align: center; height: 104px;"><a href="https://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2020-135998.aspx" title="100 Companies That Matter in Knowledge Management 2020"><img src="https://dzceab466r34n.cloudfront.net/images_nl/KMWorld/KMW20_100-Com_Banner_300x100.jpg" alt="100 Companies That Matter in Knowledge Management 2020" width="300" height="100" /></a></td> </tr> <tr> <td style="width: 304px; padding: 2px; text-align: center; height: 104px;"><a href="/WhitePapers/KMWhitePaper/9184-The-Trend-Setting-Products-in-Knowledge-Management-2019.htm" title="KMWorld Trendsetting Products of 2019"><img src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/126049-2019-Trendsetting-Products-ORG.png" alt="KMWorld Trendsetting Products of 2019" width="300" height="100" /></a></td> </tr> </tbody> </table></div>  <div class="sidebar_item"> <div class="section_title"> Knowledge Management Webinars </div> <ul> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_0" href="https://www.kmworld.com/Webinars/2157-From-Unstructured-Content-to-Actionable-Insights-Accelerating-Access-to-Accurate-Relevant-Information.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">From Unstructured Content to Actionable Insights: Accelerating Access to Accurate, Relevant Information</a></h2> Coming April 08, 2025 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_1" href="https://www.kmworld.com/Webinars/2158-Enhancing-Collaboration-and-Knowledge-Sharing-in-the-AI-Era.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Enhancing Collaboration and Knowledge Sharing in the AI Era</a></h2> Coming April 15, 2025 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_2" href="https://www.kmworld.com/Webinars/2159-Top-KM-Strategies-for-Optimizing-Customer-Experience.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Top KM Strategies for Optimizing Customer Experience</a></h2> Coming April 22, 2025 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_3" href="https://www.kmworld.com/Webinars/2174-The-Rise-of-Agentic-AI-The-New-Era-of-Autonomous-Intelligence.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">The Rise of Agentic AI: The New Era of Autonomous Intelligence</a></h2> Coming April 23, 2025 </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkShowMore" href="/Webinars/">More Webinars</a> </h2> </li> </ul> </div> <div class="sidebar_item""> <div align="center" style="text-decoration:underline;font-weight:bold;font-size:1.7em;display:none;">Site Sponsors</div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612677447-0" style="height:100px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612677447-0'); }); </script> </div> </div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612591614-0" style="height:100px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612591614-0'); }); </script> </div> </div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612719645-0" style="height:100px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612719645-0'); }); </script> </div> </div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612763773-0" style="height:100px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612763773-0'); }); </script> </div> </div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612809502-0" style="height:100px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612809502-0'); }); </script> </div> </div> </div>  </div> </section> <div class="section_title"> Knowledge Management Case Studies <div class="more_btn"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_0" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Quickbase-picks-BillingPlatform-to-automate-its-revenue-management-168411.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/144305-1200-by-630--growing-money-in-a-jar-1021503514-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_0" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Quickbase-picks-BillingPlatform-to-automate-its-revenue-management-168411.aspx">Quickbase picks BillingPlatform to automate its revenue management</a></h3> <p> Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 10 Mar 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_1" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Fire-Department-of-New-York-selects-NICE-to-digitally-transform-its-evidence-management-168088.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/167938-FDNY-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_1" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Fire-Department-of-New-York-selects-NICE-to-digitally-transform-its-evidence-management-168088.aspx">Fire Department of New York selects NICE to digitally transform its evidence management</a></h3> <p> Bureau of Fire Investigation for largest fire department in the U.S. will leverage NICE technology to investigate and bring cases involving suspicious fires to resolution faster </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 20 Feb 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_2" href="https://www.kmworld.com/Articles/News/KM-In-Practice/PEAKAIO-works-to-break-barriers-in-sustainable-medicine-by-powering-Strathclydes-MediForge-Hub-167912.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/129154-1200-by-630-healthcare-stethoscope-and-graph-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_2" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/News/KM-In-Practice/PEAKAIO-works-to-break-barriers-in-sustainable-medicine-by-powering-Strathclydes-MediForge-Hub-167912.aspx">PEAK:AIO works to break barriers in sustainable medicine by powering Strathclyde’s MediForge Hub</a></h3> <p> Transforming the global pharmaceutical landscape with AI-driven innovation and sustainability </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 06 Feb 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_3" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Maptician-partners-with-Crestron-to-deliver-world-class-workplace-management-solutions-167607.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/132900-1200-by-630-video-conference-www.shutterstock.com-1716130954-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_3" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Maptician-partners-with-Crestron-to-deliver-world-class-workplace-management-solutions-167607.aspx">Maptician partners with Crestron to deliver world class workplace management solutions</a></h3> <p> With workplace management becoming increasingly complex, the integration of Maptician and Crestron technologies offers a best-in-class solution for flexible work environments </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 16 Jan 2025</span> </div> </div> </section> <div class="section_title"> Knowledge Management Opinions & Analysis <div class="more_btn"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextTypeID=34">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_0" href="https://www.kmworld.com/Articles/Columns/Ethical-innovation/Pricing-Models-on-the-Horizon-168190.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/130547-520APS.jpg-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_0" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=797">Ethical innovation</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/Columns/Ethical-innovation/Pricing-Models-on-the-Horizon-168190.aspx">Pricing Models on the Horizon</a></h3> <p> What is inarguable is the fact that enterprise SaaS is incredibly profitable and, by default, incredibly expensive to use over time. </p> <div class="article_meta"> <span class="article_author">Alan Pelz-Sharpe</span> // <span class="article_date"> 10 Mar 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_1" href="https://www.kmworld.com/Articles/Columns/The-Future-of-the-Future/Knowledge-Through-Motion-168175.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/140046-1200-BY-630-ANALYTICS-IN-ACTION-1792397845-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_1" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=110">The Future of the Future</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/Columns/The-Future-of-the-Future/Knowledge-Through-Motion-168175.aspx">Knowledge Through Motion</a></h3> <p> Although large bodies of research have identified mind-body-environment connections, much of this research remains untapped and underutilized. </p> <div class="article_meta"> <span class="article_author">Art Murray, D.Sc.</span> // <span class="article_date"> 10 Mar 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_2" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/The-Dethroning-of-Deduction-168148.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/128906-1200-by-630-global-data-and-hand-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_2" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=85">Perspective on Knowledge</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/The-Dethroning-of-Deduction-168148.aspx">The Dethroning of Deduction</a></h3> <p> AI's favoring of induction over deduction is the root of its power, for it lets it deal with the specifics that bedevil the application of broad major premises. </p> <div class="article_meta"> <span class="article_author">David Weinberger</span> // <span class="article_date"> 10 Mar 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_3" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/Whats-Obvious-Tells-Many-a-Lie-167375.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/128669-1200-BY-630-DAVID-WEINBERGER-PERSPECTIVE-ON-KNOWLEDGE-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_3" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=85">Perspective on Knowledge</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/Whats-Obvious-Tells-Many-a-Lie-167375.aspx">What’s Obvious Tells Many a Lie</a></h3> <p> Settled knowledge is, in essence, a strategic use of shortcuts, which is an excellent strategy given our limited time and capacities. </p> <div class="article_meta"> <span class="article_author">David Weinberger</span> // <span class="article_date"> 06 Jan 2025</span> </div> </div> </section> <section class="insight_wrapper"> <div class="insight"> <div class="insight_half"> <div class="insight_author"> Popular Articles </div>  <ul> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2025-167500.aspx">KMWorld 100 Companies That Matter in Knowledge Management 2025</a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Zebra-Technologies-selects-MicroStrategy-to-deliver-rapid-AI-powered-reporting-to-its-customers-167187.aspx">Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers</a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Maptician-partners-with-Crestron-to-deliver-world-class-workplace-management-solutions-167607.aspx">Maptician partners with Crestron to deliver world class workplace management solutions</a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/News/News/Teleperformance-to-collaborate-with-Sanas-to-accelerate-AI-development-and-augment-customer-experience-168181.aspx">Teleperformance to collaborate with Sanas to accelerate AI development and augment customer experience</a></li> </ul> </div> <div class="insight_half"> <div class="insight_author"> Upcoming Events </div> <section> <div style="padding-bottom: 5px;margin-bottom: 5px;display: block;clear: both;" class='colBox '> <h3><a style="color: #FFFFFF;font-size: 16px;font-weight: normal;text-decoration: none;" href='/EventCalendar/#Event1878'>KM & AI Summit </a></h3> <span style="color: #999;display: block;padding: 2px 0 0;font-size: 14px;" class="date">March 17 - 19, 2025</span> </div> <div style="padding-bottom: 5px;margin-bottom: 5px;display: block;clear: both;" class='colBox noLine'> <h3><a style="color: #FFFFFF;font-size: 16px;font-weight: normal;text-decoration: none;" href='/EventCalendar/#Event1879'>KMWorld 2025</a></h3> <span style="color: #999;display: block;padding: 2px 0 0;font-size: 14px;" class="date">November 17 - 20, 2025</span> </div>  </section> </div> </div> <div class="advertisement ad_box" style="padding:12px 0 0 10px;background:#FFFFFF;"> <div id="div-gpt-ad-1569612950386-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612950386-0'); }); </script> </div> </div> </section> <div class="section_title"> Knowledge Management White Papers <div class="more_btn"> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkShowMore" href="/Archives/Default.aspx?ContextSubtypeID=721">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueImage_0" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/14003-Content-reuse---the-key-to-scaling-businesses-intelligently-and-quickly.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/153987-Adobe_Corporate_Vertical_Lockup_Red_RGB-ORG.png" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueTitle_0" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/14003-Content-reuse---the-key-to-scaling-businesses-intelligently-and-quickly.htm">Content reuse — the key to scaling businesses intelligently and quickly</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 06 Feb 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueImage_1" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/14004-Building-the-AI-content-pipeline---why-structured-content-is-the-key-to-automation-and-personalization.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/153987-Adobe_Corporate_Vertical_Lockup_Red_RGB-ORG.png" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueTitle_1" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/14004-Building-the-AI-content-pipeline---why-structured-content-is-the-key-to-automation-and-personalization.htm">Building the AI content pipeline — why structured content is the key to automation and personalization</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 06 Feb 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueImage_2" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/13973-2025-Content-Trends.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/167604-371_ebook_Trends-2025-vendor-promo_V2-ORG.png" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueTitle_2" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/13973-2025-Content-Trends.htm">2025 Content Trends</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 28 Jan 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueImage_3" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/13958-Assessing-Business-Value-and-Impact.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/153987-Adobe_Corporate_Vertical_Lockup_Red_RGB-ORG.png" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl10_ctl00_rptIssues_lnkIssueTitle_3" href="https://www.kmworld.com/WhitePapers/KMWhitePaper/13958-Assessing-Business-Value-and-Impact.htm">Assessing Business Value and Impact</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 21 Jan 2025</span> </div> </div> </section> <div class="section_title"> Knowledge Management Research <div class="more_btn"> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkShowMore" href="/Archives/Default.aspx?ContextSubtypeID=855">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueImage_0" href="https://www.kmworld.com/Research/13941-State-of-Play-on-LLM-and-RAG-Preparing-Your-Knowledge-Organization-for-Generative-AI.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/167440-FINAL_KMW_UniStudy_Semantic_1_7_c3-(1)-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueTitle_0" href="https://www.kmworld.com/Research/13941-State-of-Play-on-LLM-and-RAG-Preparing-Your-Knowledge-Organization-for-Generative-AI.htm">State of Play on LLM and RAG: Preparing Your Knowledge Organization for Generative AI</a></h3> <p> Sponsored by: Graphwise </p> <div class="article_meta"> <span class="article_date"> 13 Jan 2025</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueImage_1" href="https://www.kmworld.com/Research/13491-Toward-Greater-Visibility-in-Todays-Knowledge-World-2024-Survey-on-Information-Sharing-and-Transparency-.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/164331-Towards-Greater-Visbility-in-Todays-Knowledge-World---2024-KMWorld-Survey-Final-Report-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueTitle_1" href="https://www.kmworld.com/Research/13491-Toward-Greater-Visibility-in-Todays-Knowledge-World-2024-Survey-on-Information-Sharing-and-Transparency-.htm">Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency </a></h3> <p> Sponsored by: ProcedureFlow </p> <div class="article_meta"> <span class="article_date"> 01 Jul 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueImage_2" href="https://www.kmworld.com/Research/13483-eGain---The-state-of-Knowledge-Management-in-2023-Untapped-Potential-for-Business-Value----Survey.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/164300-eGainState.jpg-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueTitle_2" href="https://www.kmworld.com/Research/13483-eGain---The-state-of-Knowledge-Management-in-2023-Untapped-Potential-for-Business-Value----Survey.htm">eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 07 May 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueImage_3" href="https://www.kmworld.com/Research/13303-TRANSFORMING-ENTERPRISE-KNOWLEDGE-THE-JOURNEY-TO-SAFE-SECURE-AND-TRUSTWORTHY-AI---Survey.htm"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/IssueImage/162668-Transforming-Enterprise-Knowledge-KMWorld-Survey-Final-Report-2-1-2024-ORG.jpg" src="" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl11_ctl00_rptIssues_lnkIssueTitle_3" href="https://www.kmworld.com/Research/13303-TRANSFORMING-ENTERPRISE-KNOWLEDGE-THE-JOURNEY-TO-SAFE-SECURE-AND-TRUSTWORTHY-AI---Survey.htm">TRANSFORMING ENTERPRISE KNOWLEDGE: THE JOURNEY TO SAFE, SECURE, AND TRUSTWORTHY AI - Survey</a></h3> <p> </p> <div class="article_meta"> <span class="article_date"> 12 Feb 2024</span> </div> </div> </section> </div> <footer> <div class="footer_wrapper"> <div id="address" class="footer_section"> <div><a href="/default.aspx"> <img src="https://dzceab466r34n.cloudfront.net/KMWorld/TemplateImages/KM-Logo.svg" /></a></div> <p><span>KMWorld is the leading publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets.</span></p> <p>All Content Copyright © 1998 - 2025 <br /><a href="https://www.infotoday.com" target="_blank" rel="noopener">Information Today Inc. </a></p> <div style="width: 300px; margin: 10px auto; text-align: left; display: inline-block;"> <div style="display: inline;"><a href="https://www.linkedin.com/groups/1860799/" title="KMWorld on LinkedIn"><img id="Speech Technology on LinkedIn" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/32x32_Circle_49_LI.png" alt="Speech Technology on LinkedIn" /></a> <a href="https://www.facebook.com/StreamingMedia" target="_new" rel="noopener"></a><a href="https://twitter.com/KMWorldMagazine" title="KMWorld on Twitter"> <img id="KMWorld on Twitter" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/160917-X-Logo-ORG.png" alt="KMWorld on X" /></a><a href="https://www.facebook.com/pages/KMWorld-Magazine/174090649309690?fref=ts" title="KMWorld on Facebook"> <img id="KMWorld on Facebook" style="border: 0px solid; width: 32px; height: 32px;" src="https://dzceab466r34n.cloudfront.net/images_nl/sw/32x32_Circle_49_FB.png" alt="KMWorld on Facebook" /></a></div> <div style="display: inline;"></div> </div> <p>KMWorld<br /><span>22 Bayview Street, 3rd Floor</span><br /><span>PO Box 404 </span><br />Camden, ME 04843<br /><span>207-236-8524</span></p> <p><a href="https://www.infotoday.com/privacy.shtml" target="_blank" rel="noopener">PRIVACY/COOKIES POLICY</a></p> </div> <div id="resources" class="footer_section"> <h2>Resources</h2> <ul> <li><a href="/">Home</a></li> <li><a href="/Current_Issue" title="KMWorld Magazine"><em>KMWorld</em> Magazine</a></li> <li><a href="/Previous_Issues" title="Digital Editions (PDF Download)">Digital Editions (PDF Download)</a></li> <li><a href="/Newsletters" title="Newsletters">KMWorld NewsLinks</a></li> <li><a href="/Categories/Topics.aspx" title="KMWorld Topics">KMWorld Topic Centers</a></li> <li><a href="/Categories/Industries.aspx" title="KMworld Industries">KMWorld Industry Solutions</a><a href="/Streaming-Media-Guides" title="Speech Technology Guides"></a></li> <li><a href="https://www.kmworld.com/readerschoice" title="Readers' Choice Awards">Readers' Choice Awards</a></li> <li><a href="https://www.kmworld.com/Conference/2024/Awards.aspx" title="KM Reality and Promise Awards">KM Reality & Promise Awards</a></li> <li><a href="https://www.youtube.com/channel/UCr4eEHRRsyT2LIEEYvsIq-Q" title="Knowledge Management Videos">Knowledge Management Conference Videos</a></li> <li><a href="https://www.kmworld.com/BuyersGuide/" title="KMWorld Buyers Guide">KMWorld Guide to KM Trends, Products and Services</a></li> <li><a href="/About/About_Us" title="About Us">About/Contacts</a><a href="/About/Contact_Us" title="Contact Us"></a></li> </ul> </div> <div id="otherSites" class="footer_section"> <h2>Other ITI Sites</h2> <ul> <li><a href="https://www.dbta.com/" target="_new">Database Trends and Applications</a></li> <li><a href="https://www.destinationcrm.com/" target="_new">DestinationCRM</a></li> <li><a href="https://www.enterpriseaiworld.com/" target="_new">Enterprise AI World</a></li> <li><a href="https://www.faulkner.com/" target="_new">Faulkner Information Services</a></li> <li><a href="https://www.InfoToday.com/" target="_new">InfoToday.com</a></li> <li><a href="https://www.InfoToday.eu/" target="_new">InfoToday Europe</a></li> <li><a href="https://www.infotoday.com/cilmag/" target="_new">Online Searcher</a></li> <li><a href="https://www.SmartCustomerService.com/" target="_new">Smart Customer Service</a></li> <li><a href="https://www.speechtechmag.com/" target="_new">Speech Technology</a></li> <li><a href="https://www.streamingmedia.com/" target="_new">Streaming Media</a></li> <li><a href="https://www.streamingmediaglobal.com/" target="_new">Streaming Media Europe</a></li> <li><a href="https://www.streamingmedia.com/producer" target="_new">Streaming Media Producer</a></li> <li><a href="https://www.UnisphereResearch.com/" target="_new">Unisphere Research</a></li> </ul> </div> </div> <p><br /> <br /> <br /> <br /> <br /> </p> </footer> </form> <div id="div-gpt-ad-1541523286597-10"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1541523286597-10'); }); </script> </div> <script type="text/javascript" src="/js-scripts?v=gJuZerWoF9bloJ5YsN2h_ic24WgeqaHHOlPMKiAksZY1"></script> <script defer type="text/javascript" src="/custom-scripts?v=qGCILHTXGlNsb5JR6Fm_8jJK77jIoW16lNRAEHMGZy81"></script> </body> </html>

CINXE.COM

KMWorld - the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management.