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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihre Social-Media-Interaktionen jetzt!" hreflang="de-DE" onover-preload="1">Soziale Medien<div class="menu-item-description">Antworten Sie Ihren Followern direkt von LiveAgent aus</div></a></li> <li id="menu-item-695204" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695204"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#phone"></use></svg><a href="https://www.liveagent.de/call-center-software/" title='Entdecken Sie LiveAgent Callcenter-Software: kristallklarer Sound, Omnichannel-Support & 30 Tage gratis testen – keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Callcenter<div class="menu-item-description">Eingebaute Callcenter-Software</div></a></li> <li id="menu-item-874593" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874593"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Wissensdatenbank<div class="menu-item-description">Bieten Sie Selbstbedienungs-Optionen an</div></a></li> </ul> </li> <li id="menu-item-166404" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166404"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">Anwendungsfälle</a> <ul class="sub-menu"> <li id="menu-item-166362" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166362"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://www.liveagent.de/business/" title='Entdecken Sie LiveAgent – skalierbare Helpdesk-Software für blitzschnellen Kundenservice. 14 Tage kostenlos testen, keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Geschäftslösungen<div class="menu-item-description">Verschiedene Unternehmen, verschiedene Lösungen</div></a></li> <li id="menu-item-166366" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166366"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#shop"></use></svg><a href="https://www.liveagent.de/industrien/" title="Entdecken Sie LiveAgent – die Helpdesk-Lösung für jede Industrie. Optimieren Sie Ihren Kundenservice mit Omnichannel-Support. Jetzt testen!" hreflang="de-DE" onover-preload="1">Industrie Lösungen<div class="menu-item-description">Passen Sie LiveAgent an Ihre Industrie an</div></a></li> <li id="menu-item-949868" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-949868"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-use-cases"></use></svg><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Entdecken Sie inspirierende Erfolgsgeschichten globaler Unternehmen, die mit LiveAgent Kundenservice, Umsatz und Kundenzufriedenheit steigern!" hreflang="de-DE" onover-preload="1">Anwendungsfälle<div class="menu-item-description">Ein Produkt, mehrere Anwendungsfälle</div></a></li> </ul> </li> <li id="menu-item-166405" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166405"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Integrationen</a> <ul class="sub-menu"> <li id="menu-item-951154" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951154"><a href="https://www.liveagent.de/integrationen/whatsapp/" title="Integrieren Sie WhatsApp mit LiveAgent für nahtlose Kundenkommunikation. Testen Sie jetzt 30 Tage kostenlos und verbessern Sie Ihren Support!" hreflang="de-DE" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166437" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166437"><a href="/integrationen/wordpress/" title='Verbessern Sie Kundensupport mit LiveAgent! Integrieren Sie Live-Chat auf Ihrer WordPress-Website einfach & schnell. Jetzt kostenlos testen!"' hreflang="de-DE" onover-preload="1">WordPress</a></li> <li id="menu-item-166438" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166438"><a href="/integrationen/prestashop/" title="Integrieren Sie das LiveAgent Live-Chat-Widget in Ihre Prestashop-Seite. Bieten Sie schnellen Support und verwalten Sie Bestellungen effizient." hreflang="de-DE" onover-preload="1">Prestashop</a></li> <li id="menu-item-166439" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166439"><a href="/integrationen/magento/" title='Verbessern Sie Ihren Kundensupport mit der Magento 2-Integration von LiveAgent. Nahtlose Verwaltung von Kundenanfragen direkt aus Ihrem Shop!"' hreflang="de-DE" onover-preload="1">Magento</a></li> <li id="menu-item-166441" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166441"><a href="/integrationen/shopify/" title='Verbessern Sie Ihren Shopify-Shop mit LiveAgent: Nahtlose Integration für schnellen Support, Live-Chat & effektives Bestellmanagement."' hreflang="de-DE" onover-preload="1">Shopify</a></li> <li id="menu-item-166444" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166444"><a href="/integrationen/mailchimp/" title="Integrieren Sie Mailchimp nahtlos in LiveAgent, um E-Mail-Marketing und Kundenservice zu verbinden. Verwalten Sie Abos direkt im Helpdesk!" hreflang="de-DE" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166445" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166445"><a href="/integrationen/pipedrive/" title="Nahtlose Verwaltung von Leads & Deals mit der PipeDrive-LiveAgent-Integration. Optimieren Sie Workflows & steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166446" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166446"><a href="/integrationen/slack/" title="Optimieren Sie Kundenservice und Teamarbeit: Die Slack-Integration für LiveAgent ermöglicht Echtzeit-Chats, Ticket-Benachrichtigungen und mehr!" hreflang="de-DE" onover-preload="1">Slack</a></li> <li id="menu-item-166406" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-166406"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Mehr Integrationen</a></li> </ul> </li> </ul> </li> <li id="menu-item-166391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166391"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">Ressourcen</a> <ul class="sub-menu"> <li id="menu-item-166407" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166407"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">Lernen</a> <ul class="sub-menu"> <li id="menu-item-166421" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166421"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. 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Jetzt entdecken!" hreflang="de-DE" onover-preload="1">Vorlagen<div class="menu-item-description">Anpassbare Vorlagen für jeden Anlass</div></a></li> <li id="menu-item-166410" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-166410"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="/checklists/" title="Entdecken Sie umfassende Checklisten für Marketing, Kundenservice, HR & mehr. Optimieren Sie Arbeitsabläufe und steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Checklisten<div class="menu-item-description">Wie Sie alle Vorgänge am besten verwalten</div></a></li> </ul> </li> <li id="menu-item-166414" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166414"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166423" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166423"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="/blog/" title="Entdecken Sie spannende Tipps und News zu Helpdesk-Software, Kundenservice und Produktivität auf dem LiveAgent Blog. Besuchen Sie uns jetzt!" hreflang="de-DE" onover-preload="1">Blog<div class="menu-item-description">Neuigkeiten über den Kundenservice & LiveAgent</div></a></li> <li id="menu-item-166424" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166424"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1">Glossar<div class="menu-item-description">(Lernen Sie die Kundenservice-Terminologie kennen</div></a></li> <li id="menu-item-166412" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-166412"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Supportportal<div class="menu-item-description">How-to-Artikel und Anleitungen</div></a></li> </ul> </li> <li id="menu-item-166415" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166415"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166380" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166380"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippgeschwindigkeit mit unserem kostenlosen Tipptest! Verbessern Sie Produktivität, Kundenzufriedenheit und lösen Sie Tickets schneller." hreflang="de-DE" onover-preload="1">Tipptest<div class="menu-item-description">Verbessern Sie Ihre Tippgeschwindigkeit</div></a></li> <li id="menu-item-166411" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-166411"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="/reviews/" title="Vergleichen Sie Softwarebewertungen und finden Sie die beste Lösung für Ihr Unternehmen. Umfassende Tests, Preisanalyse & Integration mit LiveAgent!" hreflang="de-DE" onover-preload="1">Bewertungen<div class="menu-item-description">Schauen Sie sich die Testberichte zu Softwarefunktionen an</div></a></li> </ul> </li> <li id="menu-item-166409" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166409"><a href="#" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE">Unternehmen</a> <ul class="sub-menu"> <li id="menu-item-339759" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339759"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://www.liveagent.de/ueber-uns/ueber-liveagent/" title="Erfahren Sie mehr über LiveAgent, die originale Helpdesk-Software mit innovativen Tools, die über 40.000 Unternehmen weltweit unterstützt!" hreflang="de-DE" onover-preload="1">Über uns<div class="menu-item-description">Lernen Sie das Team hinter dem Produkt kennen</div></a></li> <li id="menu-item-166352" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166352"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://www.liveagent.de/auszeichnungen/" title="Entdecken Sie die preisgekrönte Helpdesk-Software LiveAgent! Branchenführend mit Top-Auszeichnungen und 14 Tage kostenlos testen!" hreflang="de-DE" onover-preload="1">Auszeichnungen<div class="menu-item-description">Unsere Auszeichnungen & Leistungen</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166395"><a href="/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></li> <li id="menu-item-803037" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803037"><a href="/preise/" title="Entdecken Sie LiveAgent – erschwingliche Kundensupport-Pläne ab 15 USD/Monat. Testen Sie kostenlos und optimieren Sie Ihren Kundenservice!" hreflang="de-DE" onover-preload="1">Preise</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstration/" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Demo</span> </a> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-de" lang="de"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asien</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Naher Osten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/vremevi-pravila/" title='Оптимизирайте обслужването си с времеви правила в LiveAgent – автоматизирайте задачи, спестете време и подобрете клиентската удовлетвореност!"' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/casova-pravidla/" title="Automatizujte správu tiketů a zvyšte spokojenost zákazníků s časovými pravidly v LiveAgent. Vyzkoušejte zdarma na 30 dní!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/tids-regler/" title="Automatiser opgaver med tidsregler i LiveAgent! Forbedr produktivitet, kundetilfredshed og spar tid. Prøv gratis i 30 dage!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </span> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/time-rules/" title="Ajareeglid LiveAgentis aitavad automatiseerida töövooge, vähendada vigasid ja stressi. Proovige tasuta 30 päeva!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/reglas-de-tiempo/" title="Descubre cómo las reglas de tiempo de LiveAgent pueden optimizar tu soporte al cliente a través de automatizaciones basadas en tiempo. Mejora la eficiencia y satisfacción del cliente configurando acciones automáticas para seguimiento, limpieza de tickets y más. ¡Prueba LiveAgent gratis y experimenta una mayor productividad y tiempos de respuesta mejorados!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/regles-de-temps/" title="Automatisez vos tâches avec les règles de temps LiveAgent pour booster votre productivité et réduire les erreurs. Essayez gratuitement!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/kanones-xronou/" title="Αυξήστε την παραγωγικότητα και την ικανοποίηση πελατών με τους Κανόνες Χρόνου του LiveAgent. Εξοικονομήστε χρόνο & χρήμα εύκολα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" title="Automatizirajte korisničku podršku s vremenskim pravilima u LiveAgent-u! Smanjite greške, povećajte efikasnost i isprobajte besplatno!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/regole-temporali/" title="Automatizza la gestione dei ticket con le Regole Temporali di LiveAgent. Migliora workflow e produttività con azioni basate sul tempo." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/laika-nosacijumi/" title="Atklājiet, kā LiveAgent laika nosacījumi var automatizēt uzdevumus, samazināt aģentu stresu un uzlabot klientu apmierinātību. Izmēģiniet bezmaksas un ietaupiet laiku un naudu ar efektīvu palīdzības dienesta pārvaldību!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/laiko-taisykles/" title="Automatizuokite užduotis su laiko taisyklėmis LiveAgent sistemoje – greitesni atsakymai ir klientų pasitenkinimas. Išbandykite nemokamai!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/ido-szabalyok/" title="Fedezze fel, hogyan spórolhat meg akár 15 óra munkaidőt az időszabályokkal a LiveAgentben! Automatizálja ügyfélszolgálati feladatait, csökkentse a hibalehetőségeket, és növelje az ügyfél-elégedettséget. Próbálja ki ingyen és emelje új szintre hatékonyságát!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/tijdregels/" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/reguly-czasowe/" title='Automatyzuj zadania z regułami czasowymi w LiveAgent! Oszczędzaj czas i zwiększ wydajność dzięki automatycznym e-mailom i zarządzaniu zgłoszeniami."' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/reguli-de-timp/" title="Automatizați fluxul de lucru cu regulile de timp LiveAgent. Reduceți erorile, economisiți timp și îmbunătățiți eficiența. Încercați gratuit!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/pravila-vremeni/" title='Автоматизируйте задачи и улучшайте процессы с "Правилами времени" в LiveAgent. Попробуйте бесплатно! Уменьшите ошибки и сэкономьте время.' hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/casove-pravidla/" title="Automatizujte zákaznícku podporu s časovými pravidlami v LiveAgent. Znížte chyby, šetrite čas a peniaze. Vyskúšajte zdarma!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/casovna-pravila/" title="Avtomatizirajte podporo s časovnimi pravili v LiveAgentu! Zmanjšajte napake, prihranite čas in izboljšajte zadovoljstvo strank. Preizkusite brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asien</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/shijian-guize/" title="自动化时间规则功能提升效率，减少错误，缓解压力，适用于任务清理和提醒等。免费试用14天，无需信用卡！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/panuntunan-oras/" title='I-automate ang help desk tasks gamit ang mga panuntunan sa oras ng LiveAgent! Mabilis na tugon, masayang kustomer. Subukan nang libre ngayon!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/quy-tac-theo-thoi-gian/" title='Tăng hiệu quả với Quy tắc theo thời gian của LiveAgent! Tự động hóa nhắc nhở, email, xử lý phiếu & giảm lỗi. Dùng thử ngay hôm nay!"' hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Naher Osten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/time-rules/" title="اكتشف كيف تساعدك القواعد المؤقتة في LiveAgent على جدولة المواعيد والردود الأوتوماتيكية لتحسين الكفاءة والإنتاجية." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/time-rules/" title="Boost efficiency with LiveAgent's time rules! Automate tasks like email reminders, ticket clean-up & more. Save time, cut costs. Try free!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/regras-de-tempo/" title="Automatize tarefas repetitivas com as regras de tempo do LiveAgent. Aumente a eficiência, reduza erros e melhore a satisfação do cliente!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.de/funktionen/zeitregeln/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.de/funktionen/" href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1"><span itemprop="name">Funktionen</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Zeitregeln</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-zeitregeln">Zeitregeln</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Zeitregeln in LiveAgent automatisieren zeitabhängige Aufgaben wie Helpdesk-Bereinigung und E-Mail-Erinnerungen, steigern die Produktivität und reduzieren Fehler. Sie erhöhen die Kundenzufriedenheit und helfen, SLAs einzuhalten.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/funktionen/#ticket-management-de" title="Ticket Management" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Ticket Management </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Verfügbar in:</div> <ul class="compact-header__tags-list"> <li> <a href="/preise/" title="Small" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/preise/" title="Medium" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/preise/" title="Large" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-are-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Was sind Zeitregeln?</span></a><a href="#h-examples-of-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Beispiele für Zeitregeln</span></a><a href="#h-example-1" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Beispiel #1</span></a><a href="#h-example-2" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Beispiel #2</span></a><a href="#h-example-3" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Beispiel #3</span></a><a href="#h-how-do-time-rules-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wie funktionieren die Zeitregeln?</span></a><a href="#h-why-are-time-rules-important" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Warum sind Zeitregeln wichtig?</span></a><a href="#h-what-other-types-of-rules-are-there-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Welche anderen Arten von Regeln in LiveAgent gibt es?</span></a><a href="#h-action-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Aktionsregeln</span></a><a href="#h-sla-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">SLA-Regeln</span></a><a href="#h-what-can-you-do-with-time-rules-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Was können Sie mit Zeitregeln in LiveAgent tun?</span></a><a href="#h-conditions-that-can-be-applied-to-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Bedingungen, die auf Zeitregeln angewendet werden können</span></a><a href="#h-actions-that-can-be-executed-by-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Aktionen, die durch Zeitregeln ausgeführt werden können</span></a><a href="#h-what-do-time-rules-look-like-in-practice" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wie sehen Zeitregeln in der Praxis aus?</span></a><a href="#h-how-to-set-up-time-rules-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wie richtet man Zeitregeln in LiveAgent ein</span></a><a href="#h-benefits-of-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Vorteile von Zeitregeln</span></a><a href="#h-less-room-for-human-error-and-a-reduced-chance-of-agent-burn-out" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Weniger Spielraum für menschlichen Fehler und ein geringeres Risiko eines ausgebrannten Agenten</span></a><a href="#h-improved-customer-satisfaction" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Verbesserte Kundenzufriedenheit</span></a><a href="#h-automation-rules-save-time-and-money" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Automatisierungsregeln sparen die Zeit und Geld</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wissensdatenbank-Ressourcen</span></a><a href="#h-ready-to-create-your-own-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Automatisieren Sie zeitabhängige Aufgaben mit Zeitregeln in LiveAgent. Steigern Sie Effizienz, reduzieren Sie Fehler und verbessern Sie Kundenzufriedenheit!"' hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Sind Sie bereit, Ihre eigenen Zeitregeln zu erstellen?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.de/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.de/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Zeitregeln" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Time-Rules.svg"> <img fetchpriority="high" src="https://www.liveagent.de/wp/urlslab-download/9ef9015f2cc7f358cbf7c59779eab76d/Time-Rules.svg" alt="Integration" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords Trial"> <div class="Signup__sidebar__title">Kostenlose Probeversion starten</div> <div class="Signup__sidebar__subtitle">30 days free trial</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Vollständiger Name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-Mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Firmenname" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Wählen Sie einen Namen für Ihre LiveAgent-Subdomain. 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content urlslab_yt" itemprop="articleBody"><link rel="stylesheet" id="urlslab_youtube_loader-css" type="text/css" media="all" href="https://www.liveagent.de/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-what-are-time-rules">Was sind Zeitregeln?</h2> <p>Zeitregeln sind <a href="https://www.liveagent.de/funktionen/regeln/" urlslab_href_old="https://www.liveagent.de/momayezat/regeln/" title="Automatisierungsregeln in LiveAgent optimieren Workflows, reduzieren Fehler und verbessern Kundenzufriedenheit. Entdecken Sie effiziente Lösungen!" hreflang="de-DE" onover-preload="1">Automatisierungsregeln</a>, die nicht aktionsgesteuert, sondern zeitabhängig sind. Sie werden am häufigsten für Helpdesk-Bereinigungsaufgaben, E-Mail-Erinnerungen oder Nachverfolgungen, das Auflösen von <a href="https://www.liveagent.com/app/uploads/2020/10/Ticketing.svg" urlslab_href_old="https://www.liveagent.de/ticketing-6/" title="App - Uploads - 2020 - 10 - Ticketing.svg" onover-preload="1">Tickets</a>, die seit einiger Zeit keine Aktivität hatten, oder das Hinzufügen von <a href="https://www.liveagent.de/funktionen/markierungen/" urlslab_href_old="https://www.liveagent.de/momayezat/markierungen/" title="Passen Sie Ihren Workflow mit Markierungen an und verbessern Sie ihn. Sie können Tickets mit Phrasen Ihrer Wahl versehen, sodass Ihrer Flexibilität keine Grenzen gesetzt sind." hreflang="de-DE" onover-preload="1">Tags</a> verwendet. Die Möglichkeiten sind endlos.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Time-Rules.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Time Rules.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/deb295adce6bea60e3a34bc84fd86a6a/Time-Rules.png.webp 1214w, https://www.liveagent.de/wp/urlslab-download/b555bf052bca9437da324ddb14dcc11b/Time-Rules-300x215.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/7dcd83468e23b92e4e4dac40e6a9d09a/Time-Rules-1024x734.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/88687d5c753d10736b4485104f6882e7/Time-Rules-768x550.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/aa87214f791838cca20b0de6e746189f/Time-Rules-70x50.png.webp 70w, https://www.liveagent.de/wp/urlslab-download/b6932c42da5e86a03d01411126ad7ef2/Time-Rules-35x25.png.webp 35w, https://www.liveagent.de/wp/urlslab-download/b359301371f68447370ee1db3f85505e/Time-Rules-467x335.png.webp 467w, https://www.liveagent.de/wp/urlslab-download/487d3e5eb5bab8d28bb5d4d4729a9d19/Time-Rules-558x400.png.webp 558w, https://www.liveagent.de/wp/urlslab-download/f141b41685880f00afe8446ae2ea7adc/Time-Rules-185x133.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/4141e6b0a6ec97aa5e79eb7063c5f01b/Time-Rules-110x79.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/0904ff394c3e0d9038c10e62b3a526d7/Time-Rules-485x348.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/f69b620729cb27013bd797af86f4d38e/Time-Rules-31x22.png.webp 31w, https://www.liveagent.de/wp/urlslab-download/f51942bb81722461f04167a24f2c8f30/Time-Rules-250x179.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1214px) 100vw, 1214px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/d3a4c84d859d2b61113beb8bf20dbc76/Time-Rules.png 1214w, https://www.liveagent.de/wp/urlslab-download/ba8fa73486e4cbcc72453565e011dab4/Time-Rules-300x215.png 300w, https://www.liveagent.de/wp/urlslab-download/40497e0d919fdc3ce082f7a4b0fe9328/Time-Rules-1024x734.png 1024w, https://www.liveagent.de/wp/urlslab-download/d10ec5f2b32a9d87888ddf8ff9f418f9/Time-Rules-768x550.png 768w, https://www.liveagent.de/wp/urlslab-download/7bff14e5bfd554520716c0ff1b72148e/Time-Rules-70x50.png 70w, https://www.liveagent.de/wp/urlslab-download/a3a47a77bd6ca9ec271b55819778c6e5/Time-Rules-35x25.png 35w, https://www.liveagent.de/wp/urlslab-download/2b8fdea1d3ebe6d225b1c8727cabcad9/Time-Rules-467x335.png 467w, https://www.liveagent.de/wp/urlslab-download/da1b07a8d8c918b9a9929d8106459c43/Time-Rules-558x400.png 558w, https://www.liveagent.de/wp/urlslab-download/83493b36275a2725f4b9b0d0069cced1/Time-Rules-185x133.png 185w, https://www.liveagent.de/wp/urlslab-download/b2912a1bed3a2ccd1e0db2558627656d/Time-Rules-110x79.png 110w, https://www.liveagent.de/wp/urlslab-download/27a33592d0c95be30f2f6e290334b3ba/Time-Rules-485x348.png 485w, https://www.liveagent.de/wp/urlslab-download/a6c344833dfeda23150f0bb13ecdae77/Time-Rules-31x22.png 31w, https://www.liveagent.de/wp/urlslab-download/dd0e9872d1f5760c16655250dd3782d1/Time-Rules-250x179.png 250w" urlslab-lazy="yes" sizes="(max-width: 1214px) 100vw, 1214px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/deb295adce6bea60e3a34bc84fd86a6a/Time-Rules.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1214" height="870" alt="Zeitregeln-LiveAgent" class="wp-image-146733" data-src="https://www.liveagent.de/wp/urlslab-download/d3a4c84d859d2b61113beb8bf20dbc76/Time-Rules.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h2 class="wp-block-heading" id="h-examples-of-time-rules">Beispiele für Zeitregeln</h2> <h3 class="wp-block-heading" id="h-example-1">Beispiel #1</h3> <p>Als LiveAgent-Benutzer können Sie eine Zeitregel einrichten, die 24 Stunden nach Ihrer letzten Interaktion mit einem Kunden automatisch eine Folge-E-Mail versendet.</p> <h3 class="wp-block-heading" id="h-example-2">Beispiel #2</h3> <p>Sie können auch eine Zeitregel einrichten, die alle Tickets, die innerhalb von 10 Tagen nicht beantwortet wurden, automatisch als gelöst markiert werden.</p> <h3 class="wp-block-heading" id="h-example-3">Beispiel #3</h3> <p>Diese Zeitregel löscht als SPAM-gekennzeichnete Tickets, die älter als 90 Tage sind.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Active-time-rules.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Active Time Rules.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/34d62bc34e5f98510148e03b2c9381f5/Active-time-rules-1024x558.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/ae1a76ebd38d17e8afdabb6081e3c7f1/Active-time-rules-300x164.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/d8f4e52bdc3f5f161865ebf4ff223e2a/Active-time-rules-768x419.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/9b5d68d4a690934b6bc175998c8e0d2b/Active-time-rules-92x50.png.webp 92w, https://www.liveagent.de/wp/urlslab-download/e697e2abd0c0245f967280b4a0c85a17/Active-time-rules-46x25.png.webp 46w, https://www.liveagent.de/wp/urlslab-download/f1946b889bb5e0f6ed74eb68ef825651/Active-time-rules-614x335.png.webp 614w, https://www.liveagent.de/wp/urlslab-download/d3e92ccc5f2e57f22500e7d9f0ff464b/Active-time-rules-700x382.png.webp 700w, https://www.liveagent.de/wp/urlslab-download/4499dda9c7cb2a68d0f33ecafc75410b/Active-time-rules-185x101.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/f15cd8e8cbaf17a7e9910caf2d960fb5/Active-time-rules-110x60.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/aec5868e080baf67508062c7e15a80a0/Active-time-rules-485x264.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/bf31802c4605f298628b5f1bdeeac02f/Active-time-rules-40x22.png.webp 40w, https://www.liveagent.de/wp/urlslab-download/430f1bf4765aa9f65d34d33ab87aefa4/Active-time-rules-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/9f61ba6f8572dfa7927431672fa9dc28/Active-time-rules-1024x558.png 1024w, https://www.liveagent.de/wp/urlslab-download/ece72140019814701e30dd091eac1f76/Active-time-rules-300x164.png 300w, https://www.liveagent.de/wp/urlslab-download/3c4bd38f52350bdd306826ec9ca7528a/Active-time-rules-768x419.png 768w, https://www.liveagent.de/wp/urlslab-download/b7abf6d75d85dd3243c2d0eaf9e19fa5/Active-time-rules-92x50.png 92w, https://www.liveagent.de/wp/urlslab-download/7a2ca5b6f1e37fed90649cbae7d3ac61/Active-time-rules-46x25.png 46w, https://www.liveagent.de/wp/urlslab-download/e73d3d3e1b2512dd142503729b4afd76/Active-time-rules-614x335.png 614w, https://www.liveagent.de/wp/urlslab-download/dad530f5fe13d22d265fa2a6ae3b77c1/Active-time-rules-700x382.png 700w, https://www.liveagent.de/wp/urlslab-download/b3b57c6d2bad5e0ead1ca4705d2e1069/Active-time-rules-185x101.png 185w, https://www.liveagent.de/wp/urlslab-download/3eb3c4b46af2b51819a95078cc98b4c3/Active-time-rules-110x60.png 110w, https://www.liveagent.de/wp/urlslab-download/64fbd0a53e61995eb3cb9d9e619dcfae/Active-time-rules-485x264.png 485w, https://www.liveagent.de/wp/urlslab-download/df8ece87c039e9908629a6068c2220a6/Active-time-rules-40x22.png 40w, https://www.liveagent.de/wp/urlslab-download/e86b1336d6a16da8dfbf545869240010/Active-time-rules-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/34d62bc34e5f98510148e03b2c9381f5/Active-time-rules-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-212453" data-src="https://www.liveagent.de/wp/urlslab-download/9f61ba6f8572dfa7927431672fa9dc28/Active-time-rules-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-do-time-rules-work">Wie funktionieren die Zeitregeln?</h2> <p>Sobald eine Zeitregel eingerichtet ist, führt das System in kurzen Abständen (normalerweise eine Minute) automatisch periodische Hintergrundprüfungen durch und prüft, ob die Bedingungen der Zeitregel erfüllt sind. Ist dies der Fall, wird die Regel automatisch ausgeführt.</p> <h2 class="wp-block-heading" id="h-why-are-time-rules-important">Warum sind Zeitregeln wichtig?</h2> <p>Zeitregeln können für jedes Unternehmen mit <a href="https://www.liveagent.com" urlslab_href_old="/decrease-ticket-load/" title="Discover LiveAgent, the all-in-one customer support software designed to elevate your service with 24/7 availability, no setup fees, and a free trial with no credit card required. Connect across channels with over 130 ticketing features and 200+ integrations. Enhance efficiency with AI assistance, live chat, call center, and ticketing systems. Experience fast implementation, award-winning service, and increased revenue potential. Start your free trial today and join leading brands in providing exceptional customer care." hreflang="en-US" onover-preload="1">hohem Ticketvolumen</a> äußerst vorteilhaft sein, da sie den Stress der Agenten verringern und alltägliche und sich wiederholende Aufgaben in kurzer Zeit ausführen können.</p> <p>Die Hauptvorteile von Zeitregeln sind:</p> <ul class="wp-block-list"> <li>Verbesserte Effizienz/Agentenarbeitsablauf</li> <li>Verbesserte Reaktionszeiten</li> <li>Weniger Spielraum für menschlichen Fehler</li> <li>Weniger Stress / geringere Chance auf Ausbrennen</li> <li>Reduzierte Supportkosten und <a href="https://www.liveagent.de/antwortgeschwindigkeit-erhoehen/" title="Erhöhen Sie Ihre Antwortgeschwindigkeit mit LiveAgent! Nutzen Sie Live-Chat, Automatisierung & ein zentrales Postfach für besten Kundenservice." hreflang="de-DE" onover-preload="1">Zeitersparnis</a></li> </ul> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.de/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent vereint <strong>exzellenten Live-Chat, Ticketing</strong> und Automatisierung, die es uns erlaubt, <strong>unseren Kunden außergewöhnlichen Support anzubieten.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, Geschäftsführer</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.de/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 class="wp-block-heading" id="h-what-other-types-of-rules-are-there-in-liveagent">Welche anderen Arten von Regeln in LiveAgent gibt es?</h2> <p>Abgesehen von Zeitregeln können die LiveAgent-Benutzer auslöserbasierte Automatisierungsregeln und SLA-Regeln (<a href="https://www.liveagent.de/funktionen/service-level-vereinbarungsla/" title="Verbessern Sie die Effizienz Ihres Helpdesks mit klaren SLA-Zielen und -Verantwortlichkeiten. Testen Sie LiveAgent kostenlos!" hreflang="de-DE" onover-preload="1">Service Level</a> Agreement) nutzen.</p> <h3 class="wp-block-heading" id="h-action-rules">Aktionsregeln</h3> <p>Aktionsregeln sind grundlegende <a href="https://www.liveagent.de/funktionen/regeln/" urlslab_href_old="https://www.liveagent.de/momayezat/regeln/" title="Automatisierungsregeln in LiveAgent optimieren Workflows, reduzieren Fehler und verbessern Kundenzufriedenheit. Entdecken Sie effiziente Lösungen!" hreflang="de-DE" onover-preload="1">durch Aktionen ausgelöste Regeln</a>. LiveAgent-Benutzer können einen Auslöser und eine Aktion einrichten, und wenn die Auslöserbedingungen erfüllt sind, wird die Aktion ausgeführt. Sie können beispielsweise eine Regel einrichten, die jedes Ticket, das die Wörter „Abrechnung“ oder „Zahlung“ enthält, automatisch der Rechnungsabteilung zuweist.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Rules-Create.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Rules Create.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/bf939103ffd6355586b71046e921371d/Rules-Create-1024x781.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/4631cdf4a71011fbcdef8c68734af3ab/Rules-Create-300x229.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/2e939bde747ce0cb9f52a6c8bda21d73/Rules-Create-768x585.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/1f275103e8719841da99c577c82440fb/Rules-Create-66x50.png.webp 66w, https://www.liveagent.de/wp/urlslab-download/4690baa69f0f3f5359cb4c989043dd5d/Rules-Create-33x25.png.webp 33w, https://www.liveagent.de/wp/urlslab-download/06c091e26735a671319dd0b8e62bf259/Rules-Create-439x335.png.webp 439w, https://www.liveagent.de/wp/urlslab-download/5f76547a20df33e3e8f0ca98ad569cf5/Rules-Create-525x400.png.webp 525w, https://www.liveagent.de/wp/urlslab-download/068e1b2a6cbf728fb3f4ee317522249a/Rules-Create-185x141.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/3c2fd9ae1b6f03187540533f6ddbef5a/Rules-Create-110x84.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/e17445bbcb66d5ea7803ebc9a942610f/Rules-Create-485x370.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/722c6df23a0493194b84a4e632fbaee6/Rules-Create-29x22.png.webp 29w, https://www.liveagent.de/wp/urlslab-download/730bf47b0066ef5fb4c5ad1ca51e7739/Rules-Create-250x191.png.webp 250w, https://www.liveagent.de/wp/urlslab-download/6341df3ea78248e88a10a5ff02b39cc5/Rules-Create.png.webp 1102w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/db38de8d90a89e6f7ee15c218a06d7f7/Rules-Create-1024x781.png 1024w, https://www.liveagent.de/wp/urlslab-download/c5c3ce414d6930d2d2497f5850503d15/Rules-Create-300x229.png 300w, https://www.liveagent.de/wp/urlslab-download/25cf44115e45a002336e2b22ffb773e6/Rules-Create-768x585.png 768w, https://www.liveagent.de/wp/urlslab-download/3e4516117bc56326f9dc4c937eca4a9c/Rules-Create-66x50.png 66w, https://www.liveagent.de/wp/urlslab-download/cdb2f5aa71b77e9026f24c55ede85129/Rules-Create-33x25.png 33w, https://www.liveagent.de/wp/urlslab-download/3bb583cd519cd4a7cd914db19938b744/Rules-Create-439x335.png 439w, https://www.liveagent.de/wp/urlslab-download/17a07ecf5c10d900a336a776716c9175/Rules-Create-525x400.png 525w, https://www.liveagent.de/wp/urlslab-download/adb8ae68245d8235fd7947db178dc3ac/Rules-Create-185x141.png 185w, https://www.liveagent.de/wp/urlslab-download/6f2a2f65df077753ced8f270877b6eb5/Rules-Create-110x84.png 110w, https://www.liveagent.de/wp/urlslab-download/71196e81e53f00357d5e758045b47fa2/Rules-Create-485x370.png 485w, https://www.liveagent.de/wp/urlslab-download/57d4b6c098f060838be51ca44c3961f8/Rules-Create-29x22.png 29w, https://www.liveagent.de/wp/urlslab-download/d3d80a257a63f572e1e9c5a90a699050/Rules-Create-250x191.png 250w, https://www.liveagent.de/wp/urlslab-download/f0b599b601de1f290ab3540937f504f9/Rules-Create.png 1102w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/bf939103ffd6355586b71046e921371d/Rules-Create-1024x781.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="781" alt="Regel-in-LiveAgent erstellen" class="wp-image-146771" data-src="https://www.liveagent.de/wp/urlslab-download/db38de8d90a89e6f7ee15c218a06d7f7/Rules-Create-1024x781.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="h-sla-rules">SLA-Regeln</h3> <p><a href="https://www.liveagent.de/funktionen/service-level-vereinbarungsla/" urlslab_href_old="https://www.liveagent.de/momayezat/service-level-vereinbarungsla/" title="Verbessern Sie die Effizienz Ihres Helpdesks mit klaren SLA-Zielen und -Verantwortlichkeiten. Testen Sie LiveAgent kostenlos!" hreflang="de-DE" onover-preload="1">SLA-Regeln</a> können nur auf die SLA-Einrichtung angewendet werden und sind an SLA-Stufen gebunden. Ein Beispiel für eine SLA-Regel könnte darin bestehen, die SLA-Ebene eines Tickets zu ändern oder die Ausführung anderer Regeln zu verhindern.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Automate tasks with time-triggered rules</p> <p class="BlockDiscover__text">Save up to 15 hours of work each week with custom automation rules. The possibilities are endless. Try them today. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/testversion/" class="Button Button--knockout" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Start free 30-day trial</span> </a> <a href="https://www.liveagent.de/demonstration/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Planen Sie eine Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-what-can-you-do-with-time-rules-in-liveagent">Was können Sie mit Zeitregeln in LiveAgent tun?</h2> <p>Zeitregeln können angewendet werden, wenn:</p> <ul class="wp-block-list"> <li>Ein Ticket älter als eine bestimmte Anzahl von Tagen, Stunden oder Minuten ist</li> <li>Ein Ticketstatus sich in einer bestimmten Anzahl von Tagen, Stunden oder Minuten nicht geändert hat</li> <li>Ein Ticket weniger als eine bestimmte Anzahl von Tagen, Stunden oder Minuten fällig ist</li> <li>Ein Ticket für mehr als eine bestimmte Anzahl von Tagen, Stunden oder Minuten überfällig ist</li> </ul> <h3 class="wp-block-heading" id="h-conditions-that-can-be-applied-to-time-rules">Bedingungen, die auf Zeitregeln angewendet werden können</h3> <ul class="wp-block-list"> <li>Ticketstatus</li> <li>Ticket erstellt (Datum)</li> <li>Ticket geändert (Datum)</li> <li>Ticket gelöscht</li> <li>Ticket Start Referrer URL</li> <li><a href="https://www.liveagent.com/app/uploads/2019/09/ticket-priority.jpg" urlslab_href_old="https://www.liveagent.de/glossar/ticket-prioritaet/attachment/ticket-priority/" title="App - Uploads - 2019 - 09 - Ticket Priority.jpg" onover-preload="1">Ticketpriorität</a></li> <li>Ticket Abteilung</li> <li>Ticket zugeordnet an</li> <li>Kundengruppe</li> <li>Ticket Markierungen</li> </ul> <h3 class="wp-block-heading" id="h-actions-that-can-be-executed-by-time-rules">Aktionen, die durch Zeitregeln ausgeführt werden können</h3> <ul class="wp-block-list"> <li>Ticket transferieren</li> <li>Ticket lösen</li> <li>Ticket löschen</li> <li>Ticket Priorität ändern</li> <li>Change <a href="https://www.liveagent.de/funktionen/service-level-vereinbarungsla/" urlslab_href_old="https://www.liveagent.de/momayezat/service-level-vereinbarungsla/" title="Verbessern Sie die Effizienz Ihres Helpdesks mit klaren SLA-Zielen und -Verantwortlichkeiten. Testen Sie LiveAgent kostenlos!" hreflang="de-DE" onover-preload="1">SLA-Ebene</a></li> <li>Als Spam markieren</li> <li>Als kein Spam markieren</li> <li>Ticket reinigen</li> <li>Antwort senden</li> <li>Ticket Betreff ändern</li> <li>Anruf URL</li> <li>Markierung hinzufügen</li> <li>Markierung entfernen</li> <li>Email senden an</li> <li>Andere Regeln stoppen</li> <li>HTTP Anfrage</li> </ul> <h2 class="wp-block-heading" id="h-what-do-time-rules-look-like-in-practice">Wie sehen Zeitregeln in der Praxis aus?</h2> <p>Wenn eine Regel auf ein Ticket angewendet wird, wird die Änderung in der Ticket-Detailansicht angezeigt (um eine klare Verantwortung für die Ticketbearbeitung zu gewährleisten). Sowohl Admins als auch Agenten können die Änderungen am Ticket sehen, die mit aktiven Zeitregeln vorgenommen wurden.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Time-rule-auto-resolve.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Time Rule Auto Resolve.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/4c7672d1b60dad2fa87d6eb7f0555bb2/Time-rule-auto-resolve-1024x96.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/64d9644f3496755981737e6ae17326b4/Time-rule-auto-resolve-300x28.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/fcaad8971e64a5d6a21b762b4afd1b19/Time-rule-auto-resolve-768x72.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/876c05a4350d2d6c80944b56e944eeda/Time-rule-auto-resolve-185x17.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/ab09cd95da12b90307a194f6ce2ced82/Time-rule-auto-resolve-175x16.png.webp 175w, https://www.liveagent.de/wp/urlslab-download/1e13f8b44ad0d4de411bf0829aef17b1/Time-rule-auto-resolve-960x90.png.webp 960w, https://www.liveagent.de/wp/urlslab-download/d0df2ba5182c7f02ee3047254c22329a/Time-rule-auto-resolve-700x66.png.webp 700w, https://www.liveagent.de/wp/urlslab-download/63831d0159ebc7fd9b1d9db340a8747a/Time-rule-auto-resolve-110x10.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/f045cf30a35fd29faccef4b8f3917524/Time-rule-auto-resolve-485x45.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/55b562af876545002a36edbf342157fd/Time-rule-auto-resolve-95x9.png.webp 95w, https://www.liveagent.de/wp/urlslab-download/114acbc8586941d601b3621afe0e38fc/Time-rule-auto-resolve-200x19.png.webp 200w, https://www.liveagent.de/wp/urlslab-download/0917c87c2e70daf9c559256b6885080c/Time-rule-auto-resolve-250x23.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/4ad898dc3298c7d2195419f42ea44cbb/Time-rule-auto-resolve-1024x96.png 1024w, https://www.liveagent.de/wp/urlslab-download/be6df12fd7b79529654ecef57e465b6c/Time-rule-auto-resolve-300x28.png 300w, https://www.liveagent.de/wp/urlslab-download/21e2e5c963f4b8d8aabac84c5207cc9a/Time-rule-auto-resolve-768x72.png 768w, https://www.liveagent.de/wp/urlslab-download/f0fe93bd85ee89250028cf9eb4b415b4/Time-rule-auto-resolve-185x17.png 185w, https://www.liveagent.de/wp/urlslab-download/2ad67fedba16639a264a394b96dcda5d/Time-rule-auto-resolve-175x16.png 175w, https://www.liveagent.de/wp/urlslab-download/51f785d62926fd77fb6e5b9452fdb343/Time-rule-auto-resolve-960x90.png 960w, https://www.liveagent.de/wp/urlslab-download/3ac7732f0ba133b374aa67171db51c0f/Time-rule-auto-resolve-700x66.png 700w, https://www.liveagent.de/wp/urlslab-download/472c03197a2af5e1fa06489dd45984a0/Time-rule-auto-resolve-110x10.png 110w, https://www.liveagent.de/wp/urlslab-download/05f395aa551cac743f423fcb314ad566/Time-rule-auto-resolve-485x45.png 485w, https://www.liveagent.de/wp/urlslab-download/966c8834adbba35b675b1ce5ec3cc673/Time-rule-auto-resolve-95x9.png 95w, https://www.liveagent.de/wp/urlslab-download/511d2f22e8258eb16c8686133f80cb3b/Time-rule-auto-resolve-200x19.png 200w, https://www.liveagent.de/wp/urlslab-download/2e6cdba1e24686206ff2c65288d307ca/Time-rule-auto-resolve-250x23.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/4c7672d1b60dad2fa87d6eb7f0555bb2/Time-rule-auto-resolve-1024x96.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="96" alt="" class="wp-image-212429" data-src="https://www.liveagent.de/wp/urlslab-download/4ad898dc3298c7d2195419f42ea44cbb/Time-rule-auto-resolve-1024x96.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-set-up-time-rules-in-liveagent">Wie richtet man Zeitregeln in LiveAgent ein</h2> <ol class="wp-block-list"> <li>Loggen Sie sich auf LiveAgent ein.</li> <li>Klicken Sie auf <strong>Konfiguration</strong> (Zahnradsymbol in der linken Menüleiste).</li> <li>Klicken Sie auf <strong>Automatisierung</strong>.</li> <li>Klicken Sie auf <strong>Zeitregeln</strong>.</li> <li>Klicken Sie auf “<strong>Erstellen</strong>“.</li> <li><strong>Überprüfen Sie den Aktiv-Status</strong> Kontrollbox</li> <li>Erstellen Sie einen <strong>Namen</strong> für <strong>Ihre Regel</strong>.</li> <li>Sie können den Notizen-Abschnitt leer lassen oder die Regel detaillierter beschreiben. Dieses Feld dient lediglich Ihrer Bequemlichkeit.</li> <li><strong>Wählen Sie eine Variable „Anwenden wenn“ aus.</strong></li> <li><strong>Wählen Sie die Zeitbedingungen aus</strong> – nach welcher Zeit soll Ihre Regel ausgeführt werden?</li> <li><strong>Optional: Klicken Sie auf Bedingungsgruppe hinzufügen.</strong></li> <li><strong>Wählen Sie die Bedingungen</strong> nach Ihren Wünschen aus.</li> <li><strong>Wählen Sie die Aktionsfelder</strong> nach Ihren Wünschen aus</li> <li>Klicken Sie auf “<strong>Speichern</strong>“.</li> </ol> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Edit-time-rule.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Edit Time Rule.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/c7858a12b0e47d21d55fb271b5f934a9/Edit-time-rule-1024x558.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/8bb9b4faafa8af3bb8ef308da8c7b0c7/Edit-time-rule-300x163.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/301144eccf4bb8ef5181fa2c94ced2ea/Edit-time-rule-768x418.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/41ba678e9891620a1fa486b64c45a9d3/Edit-time-rule-92x50.png.webp 92w, https://www.liveagent.de/wp/urlslab-download/b0581183ba2518f595ec1acb1c8a705c/Edit-time-rule-46x25.png.webp 46w, https://www.liveagent.de/wp/urlslab-download/67b2f5b1a519d05138b9bd4f567f135a/Edit-time-rule-615x335.png.webp 615w, https://www.liveagent.de/wp/urlslab-download/6145c871f6ac03eb1da26f9e199ee260/Edit-time-rule-700x381.png.webp 700w, https://www.liveagent.de/wp/urlslab-download/cb5477153ba05fa8c93cf3c0a5202e95/Edit-time-rule-185x101.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/25bff8b2c50973a36fcd37af190c086d/Edit-time-rule-110x60.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/3e667db0a6f7d3b4903d7f419c6674c7/Edit-time-rule-485x264.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/334b478c5e514a472bf66671b42693a4/Edit-time-rule-40x22.png.webp 40w, https://www.liveagent.de/wp/urlslab-download/23066f68b150e6f9840bdb1f52fd898b/Edit-time-rule-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/52093a35663b0da8ee0bc22fe609ab37/Edit-time-rule-1024x558.png 1024w, https://www.liveagent.de/wp/urlslab-download/b3544e1b0c927295cf093db3174b46e8/Edit-time-rule-300x163.png 300w, https://www.liveagent.de/wp/urlslab-download/6bf649d0c1b18b9f919488172bacaf90/Edit-time-rule-768x418.png 768w, https://www.liveagent.de/wp/urlslab-download/8020588bd83808b30ee704734fbc1a58/Edit-time-rule-92x50.png 92w, https://www.liveagent.de/wp/urlslab-download/49f753d6723b11a18de4a3d84a35e311/Edit-time-rule-46x25.png 46w, https://www.liveagent.de/wp/urlslab-download/091c2916a8d6fed8edc0bf8fbb9d2eb8/Edit-time-rule-615x335.png 615w, https://www.liveagent.de/wp/urlslab-download/dea83956c24f902aa2e680affadaf85c/Edit-time-rule-700x381.png 700w, https://www.liveagent.de/wp/urlslab-download/abd25bdbe0cf4e70bc395ec69721a3bd/Edit-time-rule-185x101.png 185w, https://www.liveagent.de/wp/urlslab-download/ff54d0a3e4ed18f3fcf5c2f214ea0a3e/Edit-time-rule-110x60.png 110w, https://www.liveagent.de/wp/urlslab-download/a7684f70f922242d15f1b1fde6276005/Edit-time-rule-485x264.png 485w, https://www.liveagent.de/wp/urlslab-download/0c91dbda15149b51e21e1c85f810d197/Edit-time-rule-40x22.png 40w, https://www.liveagent.de/wp/urlslab-download/3376e1d558f3c973909eea29f3dd3e21/Edit-time-rule-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/c7858a12b0e47d21d55fb271b5f934a9/Edit-time-rule-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-212441" data-src="https://www.liveagent.de/wp/urlslab-download/52093a35663b0da8ee0bc22fe609ab37/Edit-time-rule-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-benefits-of-time-rules">Vorteile von Zeitregeln</h2> <h3 class="wp-block-heading" id="h-less-room-for-human-error-and-a-reduced-chance-of-agent-burn-out">Weniger Spielraum für menschlichen Fehler und ein geringeres Risiko eines ausgebrannten Agenten</h3> <p>Automatisierung ist präzise – Menschen nicht. Können Sie sich vorstellen, dass Ihre Agenten sich merken müssten, für welche Tickets sie keine Antwort erhalten haben und die sie nachverfolgen müssen?</p> <p>Natürlich wäre dies unmöglich, was zu unangenehmen Situationen führen könnte, die sich nachteilig auf Ihr Geschäft auswirken könnten. Zudem kann es zu einem schnellen Ausbrennen der Agenten führen, wenn Sie sich daran erinnern müssen, wann ein guter Zeitpunkt ist, um jede Kundenanfrage zu bearbeiten.</p> <p>Automatisierungsregeln, die sich um diese administrativen Aufgaben kümmern, entlasten Ihre Agenten und <a href="https://www.liveagent.com/blog/how-to-build-a-customer-service-team/" urlslab_href_old="https://www.liveagent.com/blog/what-does-your-customer-service-team-need-right-now/" title="Build a winning customer service team with our expert guide! Learn hiring, training, tech tools, and tips to boost satisfaction and loyalty." hreflang="en-US" onover-preload="1">so können sie sich auf dringendere Aufgaben konzentrieren</a>. Es stellt auch sicher, dass sie nicht gestresst sind und über längere Zeiträume produktiv sein können.</p> <h3 class="wp-block-heading" id="h-improved-customer-satisfaction">Verbesserte Kundenzufriedenheit</h3> <p>Zufriedene Kunden sind der Grundstein jedes Unternehmens, da sie Empfehlungen, Online-Bewertungen, Mundpropaganda und Verkäufe beeinflussen. Daher sollte jedes Unternehmen <a href="https://www.liveagent.de/den-kundenservice-verbessern/" title='Verbessern Sie Ihren Kundenservice mit LiveAgent: Tipps, Tools & Strategien für personalisierte, schnelle und effektive Kundenbetreuung!"' hreflang="de-DE" onover-preload="1">danach streben seine Kunden</a> mit exzellentem Service, schnellen Reaktionszeiten und einem personalisierten Ansatz zufrieden zu stellen.</p> <p>Es ist einfach, Ihre Kunden mit Zeitregeln zufrieden zu stellen. Lassen Sie das System jede Anfrage nachverfolgen, und Ihre Kunden werden sich geschätzt und wertgeschätzt fühlen. So einfach ist das!</p> <section class="block-badges"> <div class="block-badges__bg" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/bg_glassy.jpg"> <div class="block-badges__wrap"> <div class="block-badges__content"> <h5 class="block-badges__subtitle" id="h-"> <img decoding="async" alt="Auszeichnungen" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/Awards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </h5> <h2 class="block-badges__title h2 larger" id="h-zufriedene-kunden-sind-die-besten-kunden"> Zufriedene Kunden sind <span class="highlight">die besten</span> Kunden </h2> <p> Wir bieten Concierge-Migrationsdienste für die meisten beliebten Helpdesk-Lösungen an. </p> <p> <a href="/auszeichnungen/" class="Button Button--full" title="Entdecken Sie die preisgekrönte Helpdesk-Software LiveAgent! Branchenführend mit Top-Auszeichnungen und 14 Tage kostenlos testen!" hreflang="de-DE" onover-preload="1"><span>View more</span></a> </p> </div> <div class="award-badges"> <div data-test="721230" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/07/g2-best-relationship-small-business-summer-2022.png"></div> <div data-test="721236" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/07/g2-high-performer-mid-market-summer-2022.png"></div> <div data-test="721250" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/07/g2-best-roi-enterprise-summer-2022.png"></div> <div data-test="721251" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/07/sourceforge-summer-2022-leader.png"></div> <div data-test="721255" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/07/FeaturedCustomers-live-chat-software-badge-2022.png"></div> <div data-test="721256" style="" alt="Abzeichen" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/06/GetApp-category-leaders-2022.png"></div> </div> </div> </div> </section> <h3 class="wp-block-heading" id="h-automation-rules-save-time-and-money">Automatisierungsregeln sparen die Zeit und Geld</h3> <p>Können Sie sich vorstellen, jedes unbeantwortete Ticket manuell nachverfolgen zu müssen? Das wäre nicht nur eine extrem zeitaufwendige Aufgabe, sondern auch sehr teuer.</p> <p>Glücklicherweise kann <a href="https://www.liveagent.de/helpdesk-software/" urlslab_href_old="https://www.liveagent.de/help-desk-software/" title="Verbessern Sie Ihren Kundenservice mit LiveAgent – einfache Ticketverwaltung, Multikanal-Support & 30 Tage gratis testen. Keine Kreditkarte!" hreflang="de-DE" onover-preload="1">Helpdesk-Software</a> wie LiveAgent unzählige Zeitregeln ausführen, die Ihren Agenten auf lange Sicht jede Menge Zeit sparen. Überlassen Sie uns die Logistik, damit sich Ihre Agenten auf das Wesentliche konzentrieren können — <a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="https://www.liveagent.com/blog/power-of-live-chat/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">Pflege der Kundenbeziehungen</a></p> <h2 class="wp-block-heading" id="h-knowledge-base-resources">Wissensdatenbank-Ressourcen</h2> <p>Weitere Informationen zu Zeitregeln finden Sie in unseren Wissensdatenbankressourcen:</p> <ul class="wp-block-list"> <li><a href="https://support.liveagent.com/290878-Time-Rules?r=1" urlslab_href_old="http://support.ladesk.com/290878-Time-Rules" title="Automate task management with LiveAgent's Time Rules. Trigger actions based on time conditions to streamline workflows and improve efficiency!" hreflang="en-US">Zeitregeln einrichten</a></li> <li><a href="https://support.liveagent.com/493350-How-to-send-automatic-reply-to-customer-after-a-ticket-is-created?r=1" urlslab_href_old="https://support.ladesk.com/493350-How-to-send-automatic-reply-to-customer-after-a-ticket-is-created" title="Easily set up autoresponders in LiveAgent to send confirmation emails when tickets are created. Customize with various rules and conditions." hreflang="en-US">Automatische Antworten an den Kunden senden, nachdem ein Ticket erstellt wurde</a></li> </ul> <div class="youtube_urlslab_loader" data-ytid="WzQQ9_O_1mE" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Webinar 2 Email, Automation, SLA | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M3411S</strong><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/669955a0dbf3ec7e63f50c742932c2cd/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.de/wp/urlslab-download/3bdfa99dc66e327eb03ae04faffc2ce7/hqdefault.jpg" alt="Youtube video: LiveAgent Webinar 2 Email, Automation, SLA" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="39"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:35+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Webinar 2 Email, Automation, SLA"><meta itemprop="description" content="Episode 2 of our Webinar masterclass. Learn how to setup your emails for multi brand support, create SLA levels for your departments, and automate daily tasks."><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/WzQQ9_O_1mE/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=WzQQ9_O_1mE"><link itemprop="embedUrl" content="https://www.youtube.com/embed/WzQQ9_O_1mE"><meta itemprop="duration" content="P0Y0M0DT0H0M3411S"><meta itemprop="uploadDate" content="2024-10-14T06:14:35+00:00"></div></div> <h2 class="wp-block-heading" id="h-ready-to-create-your-own-time-rules">Sind Sie bereit, Ihre eigenen Zeitregeln zu erstellen?</h2> <p>Sparen Sie jede Woche bis zu 15 Stunden Arbeit mit benutzerdefinierten Zeitregeln. Die Möglichkeiten sind endlos. Probieren Sie sie noch heute aus. Keine Kreditkarte erfordelrich. <a href="https://www.liveagent.de/testversion/" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1">Starten Sie Ihre kostenlose 30-tägige Testversion</a>.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Want to optimize your customer support workflows and improve response times?</p> <p class="BlockDiscover__text">With LiveAgent's time rules, you can easily set up rules and criteria to automatically prioritize and escalate support tickets based on their age or urgency.</p> <div class="BlockDiscover__buttons"> <a href="/testversion/" class="Button Button--knockout" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="https://www.liveagent.de/demonstration/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Planen Sie eine Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Zum Thema passende Artikel</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/funktionen/zeitberichte/" title="Verfolgen Sie, wie viel Zeit Ihre Agenten im Umgang mit Tickets und Kunden verbringen. Der Zeitbericht wird automatisch generiert und ist jederzeit aktiv." hreflang="de-DE" onover-preload="1"><img alt="Verfolgen Sie, wie viel Zeit Ihre Agenten im Umgang mit Tickets und Kunden verbringen. Der Zeitbericht wird automatisch generiert und ist jederzeit aktiv." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/c9d3ecca3d5bcb21/1729146443_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/funktionen/zeitberichte/" title="Verfolgen Sie, wie viel Zeit Ihre Agenten im Umgang mit Tickets und Kunden verbringen. Der Zeitbericht wird automatisch generiert und ist jederzeit aktiv." hreflang="de-DE" onover-preload="1">Zeitberichte</a></p><p class="urlslab-rel-res-item-summary">Entdecken Sie die Zeitbericht-Funktion von LiveAgent! Optimieren Sie Ihren Kundensupport durch detailliertes Zeittracking und Berichterstattung. Nutzen Sie die kostenlose 14-tägige Testphase ohne Verpflichtungen. Verwalten Sie Zeitaufzeichnungen effizient und steigern Sie die Produktivität Ihres Teams.</p><a href="https://www.liveagent.de/funktionen/zeitberichte/" title="Verfolgen Sie, wie viel Zeit Ihre Agenten im Umgang mit Tickets und Kunden verbringen. Der Zeitbericht wird automatisch generiert und ist jederzeit aktiv." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/funktionen/agenten-bericht/" title="Erhalten Sie einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr. LiveAgent bietet Ihnen den perfekten Agentenbericht. Lesen Sie mehr darüber." hreflang="de-DE" onover-preload="1"><img alt="Erhalten Sie einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr. LiveAgent bietet Ihnen den perfekten Agentenbericht. Lesen Sie mehr darüber." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/5e9a5238b0c597e1/1728961037_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/funktionen/agenten-bericht/" title="Erhalten Sie einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr. LiveAgent bietet Ihnen den perfekten Agentenbericht. Lesen Sie mehr darüber." hreflang="de-DE" onover-preload="1">Agenten Bericht</a></p><p class="urlslab-rel-res-item-summary">Erhalten Sie einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr. LiveAgent bietet Ihnen den perfekten Agentenbericht. Lesen Sie mehr darüber.</p><a href="https://www.liveagent.de/funktionen/agenten-bericht/" title="Erhalten Sie einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr. LiveAgent bietet Ihnen den perfekten Agentenbericht. Lesen Sie mehr darüber." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/funktionen/echtzeit-chat/" title="Verbessern Sie Ihre Kundenerfahrung mit einer einfachen Live-Chat-Schaltfläche auf Ihrer Webseite. Sehen Sie sich alle Funktionen und Vorteile des Live-Chats an." hreflang="de-DE" onover-preload="1"><img alt="Verbessern Sie Ihre Kundenerfahrung mit einer einfachen Live-Chat-Schaltfläche auf Ihrer Webseite. Sehen Sie sich alle Funktionen und Vorteile des Live-Chats an." data-src="https://www.liveagent.de/wp/urlslab-download/30d3fe8eba49542018ae353a5295fd6a/1729060417_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/funktionen/echtzeit-chat/" title="Verbessern Sie Ihre Kundenerfahrung mit einer einfachen Live-Chat-Schaltfläche auf Ihrer Webseite. Sehen Sie sich alle Funktionen und Vorteile des Live-Chats an." hreflang="de-DE" onover-preload="1">Echtzeit Chat</a></p><p class="urlslab-rel-res-item-summary">Entdecken Sie die Vorteile von Echtzeit-Chat für Ihren Kundensupport mit LiveAgent. Erfahren Sie, wie Sie Live-Chat einfach integrieren, Mitarbeiter einladen und mit mehreren Kunden gleichzeitig chatten können. Nutzen Sie mobile Apps für Chat-Unterstützung von unterwegs und steigern Sie die Kundenzufriedenheit und Konversionen. Testen Sie jetzt kostenlos!</p><a href="https://www.liveagent.de/funktionen/echtzeit-chat/" title="Verbessern Sie Ihre Kundenerfahrung mit einer einfachen Live-Chat-Schaltfläche auf Ihrer Webseite. Sehen Sie sich alle Funktionen und Vorteile des Live-Chats an." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/integrationen/trackingtime/" title="Die Integration zwischen TrackingTime und LiveAgent ermöglicht es Ihnen, die Zeit, die Sie für Kundensupportaufgaben in LiveAgent aufgewendet haben, nahtlos zu verfolgen." hreflang="de-DE" onover-preload="1"><img alt="Die Integration zwischen TrackingTime und LiveAgent ermöglicht es Ihnen, die Zeit, die Sie für Kundensupportaufgaben in LiveAgent aufgewendet haben, nahtlos zu verfolgen." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/70f14c3aabdcb1f8/1729146801_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/integrationen/trackingtime/" title="Die Integration zwischen TrackingTime und LiveAgent ermöglicht es Ihnen, die Zeit, die Sie für Kundensupportaufgaben in LiveAgent aufgewendet haben, nahtlos zu verfolgen." hreflang="de-DE" onover-preload="1">TrackingTime</a></p><p class="urlslab-rel-res-item-summary">Erleben Sie nahtlose Zeiterfassung: Mit der TrackingTime-Integration für LiveAgent können Sie Kundensupportaufgaben effizient verwalten und die Zeit für Projekte direkt im LiveAgent-Dashboard erfassen. Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihr Zeitmanagement!</p><a href="https://www.liveagent.de/integrationen/trackingtime/" title="Die Integration zwischen TrackingTime und LiveAgent ermöglicht es Ihnen, die Zeit, die Sie für Kundensupportaufgaben in LiveAgent aufgewendet haben, nahtlos zu verfolgen." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demonstration/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Eine Demo vereinbaren</span> </a> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! 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Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">VoIP-Partner</a></li> <li id="menu-item-15935"><a href="https://www.liveagent.de/affiliateprogramm/" title="Werden Sie LiveAgent-Affiliate und verdienen Sie bis zu 30% Provision mit hohen Conversion-Rates und 90-Tage-Cookies. Jetzt anmelden!" hreflang="de-DE" onover-preload="1">Partnerprogramm</a></li> <li id="menu-item-681238"><a href="https://www.liveagent.de/ueber-uns/impressum/" title='Erfahren Sie alles über LiveAgent: Impressum, Kontaktinfos, Firmendetails und rechtliche Angaben. 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Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1">Glossar</a></li> <li id="menu-item-681241"><a href="https://www.liveagent.de/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. Verbessern Sie jetzt Ihren Service!" hreflang="de-DE" onover-preload="1">Akademie</a></li> <li id="menu-item-681242"><a href="https://www.liveagent.de/email-vorlagen/" title="Kostenlose E-Mail-Vorlagen für Kundenservice, Marketing & mehr. Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1">Vorlagen</a></li> <li id="menu-item-147892"><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippgeschwindigkeit mit unserem kostenlosen Tipptest! 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Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Wissensdatenbank-Software</a></li> <li id="menu-item-970811"><a href="https://www.liveagent.de/kundenservice-software/" title="Entdecken Sie die 20 besten Kundenservice-Softwarelösungen 2022! Vergleichen Sie Features, Preise & CRMs für optimierten Support." hreflang="de-DE" onover-preload="1">Kundenservice-Software</a></li> <li id="menu-item-970812"><a href="https://www.liveagent.de/blog/beste-voip-telefonsysteme-und-integrationen/" title="Entdecken Sie die 20 besten VoIP-Telefonsysteme 2025! Vergleichen Sie Funktionen, Preise & Support, um die perfekte Lösung für Ihr Unternehmen zu finden." hreflang="de-DE" onover-preload="1">VoIP-Telefonsysteme</a></li> <li id="menu-item-970814"><a href="https://www.liveagent.de/selbst-servicesoftware/" title="Entdecken Sie die beste Selbst-Servicesoftware 2024! LiveAgent optimiert Support, senkt Kosten & bietet 24/7-Lösungen wie Chatbots & Wissensdatenbanken." hreflang="de-DE" onover-preload="1">Selbstbedienungssoftware</a></li> <li id="menu-item-970815"><a href="https://www.liveagent.de/eingehende-callcentersoftware/" title="Entdecken Sie die besten Inbound-Callcenter-Software 2024! Optimieren Sie Kundenservice mit IVR, Automatisierung & Omnichannel-Lösungen." hreflang="de-DE" onover-preload="1">Inbound-Callcenter-Software</a></li> <li id="menu-item-970817"><a href="https://www.liveagent.de/beschwerdemanagementsoftware/" title="Effizientes Kundenbeschwerdemanagement mit LiveAgent: Ticketing, Live-Chat, Callcenter & Skalierbarkeit. Perfekt für optimierten Kundenservice!" hreflang="de-DE" onover-preload="1">Beschwerdenmanagementsystem</a></li> <li id="menu-item-970818"><a href="https://www.liveagent.de/blog/beste-kundenportal-software/" title='Entdecken Sie die 25 besten Kundenportal-Softwarelösungen 2024! Steigern Sie Kundenservice, Zusammenarbeit & Loyalität mit Top-Funktionen."' hreflang="de-DE" onover-preload="1">Kundenportal-Software</a></li> <li id="menu-item-970819"><a href="https://www.liveagent.de/startups/" title="Entdecken Sie LiveAgent, die ultimative Multi-Channel-Helpdesk-Software für Startups. Profitieren Sie von einem exklusiven Startup-Deal: 6 Monate kostenloser Zugang zum Large-Plan und zusätzliche 6 Monate mit 50% Rabatt. Verbessern Sie die Kundenzufriedenheit über E-Mail, Live-Chat, Social Media und mehr. Erfahren Sie, wie Sie effektiven Support bieten und Ihr Wachstum beschleunigen können. Keine Einrichtungsgebühr, keine Kreditkarte erforderlich! Besuchen Sie uns jetzt und sichern Sie sich diesen einmaligen Deal!" hreflang="de-DE" onover-preload="1">Helpdesk-Software für Startups</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826%20" title="LiveAgent's Telefonnummer">+421 2 33 456 826 </a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754%20" title="LiveAgent's Telefonnummer">+1-888-257-8754 </a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.de/funktionen/zeitregeln/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp von LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demonstration/" title="LiveAgent's Demo" hreflang="de-DE" onover-preload="1">Eine Demo vereinbaren</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Soziale Medien</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent's Instagram"> <svg> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/%20" rel="noopener" target="_blank" title="LiveAgent's Facebook"> <svg> <use xlink:href=" https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent%20" rel="noopener" target="_blank" title="LiveAgent's Twitter"> <svg> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-twitter"></use> </svg> </a> </li> <li> <a href="https://de.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent's LinkedIn"> <svg> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent's YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg "> <svg> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp von LiveAgent"> <svg> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Bewertungen</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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