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Service - Health Sciences Service Desk
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style="width: 100%"></div></div></div></div></div> </div> <header role="banner"> <div id="divMstrHeader" class="master-header NoPrint" style="background-color: #fff;"> <header> <div style="background-color: #131E4C"> <div class="container"> <div style="padding: 10px 0; font-weight: 700; float: right; margin: 0"> <div style="color: #FFFFFF">Share feedback with Pitt IT: <a href="https://services.pitt.edu/TDClient/33/Portal/Surveys/TakeSurvey/oY8f3WvrJZA_" style="color: #FFB81C">Submit Feedback</a></div> </div> </div> </div> </header> <div class="logo-header-full hidden-xs"> <div class="pull-left"> <a href="#mainContent" class="sr-only sr-only-focusable">Skip to main content</a> </div> <div id="ctl00_ctl00_divPageHeader" class="container logo-header clearfix" style="padding: 5px;"> <div id="divLogo" class="pull-left logo-container"> <a href="https://www.technology.pitt.edu/" target="_blank"> <img src="/TDPortal/BE/Logo/2/33" alt="University of Pittsburgh Home Page" class="js-logo img-responsive" /> </a> </div> <div class="master-header-right pull-right padding-top padding-bottom"> <div class="pull-left topLevelSearch input-group"> <div id="SiteSearch-c28a8182b0c6416d889252613291aa11" class="gutter-bottom input-group site-search" style="max-width: 400px;"> <div id="SiteSearch-dropdown-c28a8182b0c6416d889252613291aa11" class="input-group-btn"> <button type="button" id="SiteSearch-filter-c28a8182b0c6416d889252613291aa11" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" title="Filter your search by category" data-component="all"> <span class="fa-solid fa-solid fa-earth-americas"></span><span class="fa-solid fa-fw fa-nopad fa-caret-down" aria-hidden="true"></span> <span class="sr-only"> Filter your search by category. Current category: <span class="js-current-component">All</span> </span> </button> <ul tabindex="-1" aria-label="Filter your search by category" role="menu" class="dropdown-menu" > <li> <a role="menuitem" href="javascript:void(0);" data-component-text="All" data-component="all" data-component-icon="fa-solid fa-earth-americas" title="Search all areas"> <span class="fa-solid fa-fw fa-nopad fa-earth-americas" aria-hidden="true"></span> All </a> </li> <li aria-hidden="true" class="divider"></li> <li role="presentation"> <a role="menuitem" href="javascript:void(0);" data-component-text="Knowledge Base" data-component="kb" data-component-icon="fa-lightbulb" title="Search Knowledge Base"> <span class="fa-regular fa-fw fa-nopad fa-lightbulb" aria-hidden="true"></span> Knowledge Base </a> </li> <li role="presentation"> <a role="menuitem" href="javascript:void(0);" data-component-text="Service Catalog" data-component="sc" data-component-icon="fa-compass" title="Search Service Catalog"> <span class="fa-solid fa-fw fa-nopad fa-compass" aria-hidden="true"></span> Service Catalog </a> </li> </ul> </div> <label class="sr-only" for="SiteSearch-text-c28a8182b0c6416d889252613291aa11">Search the client portal</label> <input id="SiteSearch-text-c28a8182b0c6416d889252613291aa11" type="text" class="form-control" autocomplete="off" placeholder="Search the client portal" title="To search for items with a specific tag, enter the # symbol followed by the name of the tag. To search for items using exact match, place double quotes around your text." /> <span class="input-group-btn"> <button id="SiteSearch-button-c28a8182b0c6416d889252613291aa11" class="btn btn-default" type="button" title="Search"> <span class="fa-solid fa-fw fa-nopad fa-search blue" aria-hidden="true"></span> <span class="sr-only">Search</span> </button> </span> </div> <script> $(function() { var siteSearch = new TeamDynamix.SiteSearch({ searchUrl: "/TDClient/33/Portal/Shared/Search", enableAutocompleteSearch: true, autocompleteSearchUrl: '/TDClient/33/Portal/Shared/AutocompleteSearch', autocompleteResultsPosition: 'fixed', autocompleteResultsZIndex: 1000, searchTextBoxSelector: '#SiteSearch-text-c28a8182b0c6416d889252613291aa11', searchComponentFilterButtonSelector: '#SiteSearch-filter-c28a8182b0c6416d889252613291aa11', searchButtonSelector: '#SiteSearch-button-c28a8182b0c6416d889252613291aa11', searchFilterDropdownSelector: '#SiteSearch-dropdown-c28a8182b0c6416d889252613291aa11', showKnowledgeBaseOption: true, showServicesOption: true, showForumsOption: false, autoFocusSearch: false }); }); </script> </div> <div title="Sign In" class="pull-right gutter-top-sm"> <a href="/TDClient/33/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f33%2fPortal%2fRequests%2fServiceDet%3fID%3d273"> Sign In </a> </div> </div> </div> </div> <nav id="ctl00_ctl00_mainNav" class="navbar navbar-default themed tdbar" aria-label="Primary"> <div id="navContainer" class="container"> <div class="navbar-header"> <button type="button" class="pull-left navbar-toggle collapsed themed tdbar-button-anchored tdbar-toggle gutter-left" data-toggle="collapse" data-target=".navbar-collapse"> <span class="tdbar-button-anchored icon-bar"></span> <span class="tdbar-button-anchored icon-bar"></span> <span class="tdbar-button-anchored icon-bar"></span> <span class="sr-only">Show Applications Menu</span> </button> <a class="navbar-brand hidden-sm hidden-md hidden-lg themed tdbar-button-anchored truncate-be" href="#"> Services Portal </a> </div> <div id="td-navbar-collapse" class="collapse navbar-collapse"> <ul class="nav navbar-nav nav-collapsing" id="collapseMe"> <li class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg"> <a href="/TDClient/33/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f33%2fPortal%2fRequests%2fServiceDet%3fID%3d273">Sign In</a> </li> <li id="divSearch" class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg"> <a href="/TDClient/33/Portal/Shared/Search" title="search">Search</a> </li> <li id="divDesktopf22f128c-10d0-4a1e-b07c-f3dbc5c2360e" class="themed tdbar-button-anchored"> <a href="/TDClient/33/Portal/Home/">Home</a> </li> <li id="divTDRequests" class="themed tdbar-button-anchored sr-focusable"> <a href="/TDClient/33/Portal/Requests/ServiceCatalog">Services</a> </li> <li id="divTDKnowledgeBase" class="themed tdbar-button-anchored sr-focusable"> <a href="/TDClient/33/Portal/KB/">Knowledge Base</a> </li> <li class="themed tdbar-button-anchored hidden-xs more-items-button" id="moreMenu"> <a data-toggle="dropdown" title="More Applications" href="javascript:;"> <span class="sr-only">More Applications</span> <span class="fa-solid fa-ellipsis-h" aria-hidden="true"></span> </a> <ul class="dropdown-menu dropdown-menu-right themed tdbar" id="collapsed"></ul> </li> </ul> </div> </div> </nav> </div> </header> <div id="navShim" class="hidden-xs hidden-sm"></div> <main role="main"> <div id="content"> <div id="mainContent" tabindex="-1"></div> <nav id="divTabHeader" class="tdbar-sub NoPrint hidden-xs navbar-subnav" aria-label="Services"> <a href="#servicesContent" class="sr-only sr-only-focusable">Skip to Services content</a> <div class="container clearfix"> <ul class="nav navbar-nav js-submenu" id="servicesSubMenu" style="margin-left: -15px;"> <li> <a href="/TDClient/33/Portal/Services/ServicesAtoZ">Services A-Z</a> </li> <li> <a href="/TDClient/33/Portal/Requests/ServiceCatalogSearch">Search <span class="sr-only">Services</span></a> </li> </ul> </div> </nav> <div class="container gutter-top"> <div id="servicesContent" tabindex="-1" style="outline:none;"> <span id="ctl00_ctl00_cpContent_cpContent_lblResults_ctl00" aria-live="polite" aria-atomic="true"><span id="ctl00_ctl00_cpContent_cpContent_lblResults_lblResults-label" class="red"></span></span> <a id="ctl00_ctl00_cpContent_cpContent_btnSendShare" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnSendShare", "", true, "", "", false, true))">Blank</a> <nav aria-label="Breadcrumb"> <ol class="breadcrumb"> <li><a href="ServiceCatalog">Service Catalog</a></li><li class="active"><a href="ServiceCatalog?CategoryID=50">Health Sciences IT</a></li><li class="active">Health Sciences Service Desk</li> </ol> </nav> <div class="row gutter-top"> <div id="divMainContent" class="col-md-8"> <h1 class="wrap-text"> Health Sciences Service Desk </h1> <div id="ctl00_ctl00_cpContent_cpContent_divDescription" class="gutter-top ckeShim"><p><img alt="" src="https://services.pitt.edu/TDPortal/Images/Viewer?fileName=116d6118-e908-4df7-9374-f26ab34b2027.png&beidInt=2" style="width: 376px; height: 82px"></p> <h2><strong><span style="color: #003594">About Health Sciences IT </span></strong></h2> <p style="text-align: center"><strong>HSIT Regular Hours of Operation: 7:00 AM - 6:00 PM Monday - Friday | 412-648-2222</strong></p> <p style="text-align: center"><strong>After-Hours Nursing: 6:00 PM - 9:00 PM Monday - Friday | 412-624-2419 - subject to changes </strong></p> <p style="text-align: center"><strong>After-Hours SHRS: 6:00 PM - 9:00 PM Monday - Friday </strong></p> <h3 style="margin-left: 40px"><font color="#927423"><b>Service Desk </b></font></h3> <ul> <li style="margin-left: 40px">Resolution of technology issues via remote assistance or by telephone </li> <li style="margin-left: 40px">Routing of desk-side technology issues </li> </ul> <h3 style="margin-left: 40px"><font color="#927423"><b>Desk-Side Support </b></font></h3> <ul> <li style="margin-left: 40px">Provides on site assistance for all technology needs and issues </li> <li style="margin-left: 40px">Current Pods <ul> <li style="margin-left: 40px">Assembly Pod (Shadyside)</li> <li style="margin-left: 40px">Bridgeside Pod (South Oakland and South Side) </li> <li style="margin-left: 40px">Forbes Pod (Oakland - Forbes Tower) </li> <li style="margin-left: 40px">Hieber Pod (Oakland) </li> <li style="margin-left: 40px">Mercy Pod (Mercy Hospital) </li> <li style="margin-left: 40px">Scaife Pod (Oakland - Scaife Hall) </li> <li style="margin-left: 40px">Salk Pod (Oakland - Salk Hall and Pavilion) </li> <li style="margin-left: 40px">Victoria Pod (Oakland - Victoria Building) </li> </ul> </li> </ul> <h3 style="margin-left: 40px"><font color="#927423"><b>Responsibility Center Administration </b></font></h3> <ul> <li style="margin-left: 40px">Assists with the management of sponsored accounts and resource accounts </li> <li style="margin-left: 40px">Current Responsibility Centers <ul> <li style="margin-left: 40px">SVC Health Sciences (RC 30) </li> <li style="margin-left: 40px">School of Dental Medicine (RC 31) </li> <li style="margin-left: 40px">School of Nursing (RC 32) </li> <li style="margin-left: 40px">School of Pharmacy (RC 33) </li> <li style="margin-left: 40px">School of Medicine (RC 35) </li> <li style="margin-left: 40px">School of Medicine Administration (RC 85) </li> <li style="margin-left: 40px">SHRS (RC 39) </li> </ul> </li> </ul> <h2><strong><span style="color: #003594">Service Request Forms</span></strong></h2> <p style="margin-left: 40px"><a class="btn btn-primary" href="https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=273&RequestorType=Service" role="button" target="_blank"><strong>Request Form</strong></a> <b><span aria-label="span widget" role="region" tabindex="-1"></span></b></p> <p style="margin-left: 40px">Choose the request form above to be directed to the HSIT request form. </p> <p style="margin-left: 40px"><a class="btn btn-primary" href="https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=Dp8dTJAVE7c_&RequestorType=Service" role="button" target="_blank"><strong>Schools of Health Sciences New Hire Form</strong></a> <b><span aria-label="span widget" role="region" tabindex="-1"></span></b></p> <p style="margin-left: 40px">Choose the request form above to be directed to the Schools of Health Sciences New Hire Form.</p> <h2><strong><span style="color: #003594">Getting and Using This Service</span></strong></h2> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">How do I request this service?</span></strong></h3> <p style="margin-left: 40px">Email <a href="mailto:help@hs.pitt.edu">help@hs.pitt.edu</a> or access our <a href="https://services.pitt.edu/TDClient/33/Portal/Requests/TicketRequests/NewForm?ID=273&RequestorType=Service">help form</a>.</p> <h2><strong><span style="color: #003594">Support </span></strong></h2> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">How do I get help?</span></strong></h3> <p style="margin-left: 40px">Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.</p> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">Alternate Support Process</span></strong></h3> <ul> <li style="margin-left: 40px">Phone Number: 412-648-2222 </li> <li style="margin-left: 40px">Email: <a href="mailto:help@hs.pitt.edu">help@hs.pitt.edu</a> </li> </ul></div> </div> <div id="divSidebar" class="col-md-4"> <span id="ctl00_ctl00_cpContent_cpContent_lnkRequest"> <a class="DetailAction " href="TicketRequests/NewForm?ID=pnw-6%7e4JtaA_&RequestorType=Service"> <span class="fa-solid fa-circle-right fa-fw" aria-hidden="true"></span> Request Service</a> </span> <a id="ctl00_ctl00_cpContent_cpContent_btnToggleFavorite" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnToggleFavorite", "", true, "", "", false, true))">Blank</a> <div id="divAttachments" class="js-service-attachments"></div> </div> </div> <div class="modal fade" id="divShareModal" tabindex="-1" role="dialog" aria-labelledby="shareModalLabel"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> <h3 class="modal-title h4" id="shareModalLabel"> <span class="fa-solid fa-share-nodes fa-fw" aria-hidden="true"></span>Share </h3> </div> <div class="modal-body"> <div id="ctl00_ctl00_cpContent_cpContent_upShare" aria-live="polite" aria-atomic="true"> <div class="form-group required"> <label class="control-label" for="ctl00_ctl00_cpContent_cpContent_shareRecipients">Recipient(s) <small>- separate email addresses with a 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($(evt.editor.element.$).parents('div.required').length > 0) { evt.editor.editable().setAttribute('aria-required', 'true'); } } }); } </script> <span class="sr-only">Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.</span> <textarea name="ctl00$ctl00$cpContent$cpContent$shareBody$txtBody" rows="2" cols="20" id="ctl00_ctl00_cpContent_cpContent_shareBody_txtBody" style="height:175px;"> Check out this service I found in the Services Portal service catalog.<br /><br /><a href="https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=273">https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=273</a><br /><br />Health Sciences Service Desk<br /><br />Health Sciences IT help and services</textarea> <span id="ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor" style="display:none;"></span> <span id="ctl00_ctl00_cpContent_cpContent_shareBody_cvMaxLength" style="display:none;"></span> </div> </div> <div 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