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'articleFeed' }); $('#btnShare').on('click', function () { shareArticle(); }); // Don't try and update the table styles if the user wanted to opt out. $('#ctl00_ctl00_cpContent_cpContent_divBody table:not(.SkipTableFixup)').each(function () { var padding = $(this).attr('cellpadding'); var spacing = $(this).attr('cellspacing'); $(this).css("border-collapse", "separate"); if (spacing) { $(this).css("border-spacing", spacing + "px"); } $(this).find('td').each(function () { $(this).css('padding', padding + 'px') }); }); }); </script> <meta property="og:title" content="Getting Help at a Pitt IT Drop-In Support Location" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=142" /> <meta property="og:image" content="https://services.pitt.edu/TDPortal/BE/Logo/2/33" /> <meta property="og:description" content="Drop-In Support provides hands-on help for the personal devices of students, faculty, and staff." /> <meta property="og:site_name" content="University of Pittsburgh - Knowledge Base" /> <meta property="article:section" content="Drop-In Support" /> <meta property="article:published_time" content="2023-07-25T15:16Z" /> <meta property="article:modified_time" content="2024-11-22T23:17Z" /> <meta property="article:tag" content="disd" /> <meta property="article:tag" content="wisd" /> <meta property="article:tag" content="in-person" /> <meta property="article:tag" content="tsd" /> <meta property="article:tag" content="dis" /> <meta property="article:tag" content="Support" /> <meta property="article:tag" content="Help" /> <meta property="article:tag" content="Drop-In" /> <meta property="article:tag" content="Walk-In" /> <meta property="article:tag" content="Hands-on" /> <meta property="article:tag" content="Assistance" /><title> Article - Getting Help at a Pitt IT D... </title></head> <body> <form method="post" action="/TDClient/33/Portal/KB/ArticleDet?ID=142" onsubmit="javascript:return 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word-wrap: break-word;"> Getting Help at a Pitt IT Drop-In Support Location </h1> <div id="ctl00_ctl00_cpContent_cpContent_divTags"> <span class="sr-only">Tags</span> <span class="fa-solid fa-tags gray gutter-right-sm" aria-hidden="true" title="Tags"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523disd" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl00_TagControl1_lnkDisplay" title="disd">disd</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523wisd" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl02_TagControl1_lnkDisplay" title="wisd">wisd</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523in-person" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl04_TagControl1_lnkDisplay" title="in-person">in-person</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523tsd" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl06_TagControl1_lnkDisplay" title="tsd">tsd</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523dis" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl08_TagControl1_lnkDisplay" title="dis">dis</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Support" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl10_TagControl1_lnkDisplay" title="Support">Support</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Help" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl12_TagControl1_lnkDisplay" title="Help">Help</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Drop-In" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl14_TagControl1_lnkDisplay" title="Drop-In">Drop-In</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Walk-In" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl16_TagControl1_lnkDisplay" title="Walk-In">Walk-In</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Hands-on" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl18_TagControl1_lnkDisplay" title="Hands-on">Hands-on</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/KB/Search?SearchText=%2523Assistance" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl20_TagControl1_lnkDisplay" title="Assistance">Assistance</a> </div> <div id="ctl00_ctl00_cpContent_cpContent_divBody" class="gutter-top break-word ckeShim clearfix"><h2><strong><span style="color: #003594"><a name="Overview"></a>Overview</span></strong></h2> <p>Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates Drop-In Support to provide hands-on help for the <strong>personal devices</strong> of students, faculty, and staff. (For assistance with University-owned equipment, <a href="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=283&SIDs=40">contact your unit's IT staff directly</a>.)</p> <p>From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.<span style="color: #000000"></span></p> <p><strong>Hardware repair is not available</strong>. For supported personal devices, <a href="http://www.pittuniversitystore.com/SiteText?id=83020" target="_blank">The University Store Repair Center<span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span></a> offers free diagnostics for students, faculty, and staff—separate from Pitt IT Drop-In Support. For more information, <a href="http://www.pittuniversitystore.com/SiteText?id=83020">contact the Repair Center directly <span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span></a>.</p> <h2><strong><span style="color: #003594"><a name="Detail"></a>Detail</span></strong></h2> <section> <section> <div class="alert alert-info" role="alert"> <h3><strong>Before Stopping By</strong></h3> <ul> <li>Back up your data.</li> <li>Have your Panther Card (Pitt ID), computer, charger, power cord, and and any unique peripherals on hand. The consultant area supplies standard PC and Mac monitors, mice, and keyboards for troubleshooting purposes.</li> <li>Bring the original software or license verification for any software installation.</li> </ul> </div> <p>There are two Drop-In Support locations: in <a href="https://map.concept3d.com/?id=1315#!m/380196" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> the University Store on Fifth</a> and <a href="https://map.concept3d.com/?id=1315#!m/376049" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> Cathedral of Learning room G-62</a>.</p> <h3><strong>Available Services</strong></h3> <ul> <li><strong>Device Setup:</strong><br> Get help with connecting to Wi-Fi*, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft 365 applications, connecting to Pitt Print Stations, or changing passwords.<br>  </li> <li><strong>System Troubleshooting:</strong><br> Get help with virus removal, installing software, or repairing software.<br>  </li> <li><strong>Drop-Off Service:</strong><br> If an operating system repair is necessary or repairs require more time, the Drop-In Support team may ask that you check in your device.</li> </ul> <p>*Networking support is available for wireless access to PittNet only. For issues that involve Wi-Fi service in residence halls on the Pittsburgh campus, contact the <a href="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=222#Related" target="_blank">MyResNet</a> support desk. For problems that involve outside Internet Service Providers (ISP)—such as Comcast, Verizon, or Armstrong—contact your ISP for assistance.</p> <ul> </ul> <hr> <h4><em>The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.</em></h4> </section> </section> <aside role="complementary"> <section> <article> <section> <p><img alt="" src="https://www.technology.pitt.edu/sites/default/files/images/TSD%20for%20web.jpg"></p> <p> </p> <h2><strong><a name="Hours"></a><span style="color: #0000CD">Hours By Location</span></strong></h2> <h3><em>Thanksgiving Recess Hours</em></h3> <p><em>November 23 - December 1, 2024</em></p> <div class="table-responsive"> <table border="1" cellpadding="3" cellspacing="0" class="table table-striped table-hover table-bordered table-condensed" style="width: 60%"> <thead> <tr> <th scope="row" style="white-space: nowrap; width: 20%"> </th> <th scope="col" style="text-align: center; white-space: nowrap; width: 20%"><a href="http://map.concept3d.com/?id=1315#!m/376049" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> CL G-62</a></th> <th scope="col" style="text-align: center; white-space: nowrap; width: 20%"><a href="http://map.concept3d.com/?id=1315#!m/380196" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> University Store</a></th> </tr> </thead> <tbody> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Sat Nov 23</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Sun Nov 24</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Mon Nov 25</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">9 a.m. - 5 p.m.</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Tue Nov 26</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">9 a.m. - 5 p.m.</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Wed Nov 27</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">9 a.m. - 5 p.m.</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Thu Nov 28</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Fri Nov 29</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Sat Nov 30</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Sun Dec 1</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> </tbody> </table> <p><em>*The Drop-In Support Desks will be closed on any University-observed holidays. See <a href="https://25livepub.collegenet.com/calendars/pitt-academic-calendar" target="_blank">University Academic Calendar <span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span></a> for details. The operating hours for Drop-In Support location at the University Store are dependent upon the hours of the University Store on Fifth, which are subject to change. See <a href="https://www.pittuniversitystore.com/SiteText?id=83063">University Store Hours <span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span> </a>for details.</em></p> </div> <h3><em>Fall Hours</em></h3> <div class="table-responsive"> <p><em>December 2 - December 17, 2024</em></p> <div class="table-responsive"> <table border="1" cellpadding="3" cellspacing="0" class="table table-striped table-hover table-bordered table-condensed" style="width: 60%"> <thead> <tr> <th scope="row" style="white-space: nowrap; width: 20%"> </th> <th scope="col" style="text-align: center; white-space: nowrap; width: 20%"><a href="http://map.concept3d.com/?id=1315#!m/376049" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> CL G-62</a></th> <th scope="col" style="text-align: center; white-space: nowrap; width: 20%"><a href="http://map.concept3d.com/?id=1315#!m/380196" target="_blank"><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-map-marker-alt " style=""></span></span> University Store</a></th> </tr> </thead> <tbody> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Monday - Thursday</th> <td style="text-align: center; white-space: nowrap; width: 20%">10 a.m. - 8 p.m.</td> <td style="text-align: center; white-space: nowrap; width: 20%">10 a.m. - 6 p.m.</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Friday</th> <td style="text-align: center; white-space: nowrap; width: 20%">10 a.m. - 6 p.m.</td> <td style="text-align: center; white-space: nowrap; width: 20%">10 a.m. - 5 p.m.</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Saturday</th> <td style="text-align: center; white-space: nowrap; width: 20%">10 a.m. - 6 p.m.</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> <tr> <th scope="row" style="white-space: nowrap; width: 20%">Sunday</th> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> <td style="text-align: center; white-space: nowrap; width: 20%">Closed</td> </tr> </tbody> </table> </div> </div> <p><em>*The Drop-In Support Desks will be closed on any University-observed holidays. See <a href="https://25livepub.collegenet.com/calendars/pitt-academic-calendar" target="_blank">University Academic Calendar <span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span></a> for details. The operating hours for Drop-In Support location at the University Store are dependent upon the hours of the University Store on Fifth, which are subject to change. See <a href="https://www.pittuniversitystore.com/SiteText?id=83063">University Store Hours <span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa-solid fa-external-link "></span></span> </a>for details.</em></p> <p> </p> <h3><strong>Customer Escalation Procedures</strong></h3> <p>The Drop-In Support Team is committed to providing you with the best possible service. 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