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Service - Technology Help Desk
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content="Technology Help Desk" /> <meta property="og:type" content="article" /> <meta property="og:url" content="https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=96" /> <meta property="og:image" content="https://services.pitt.edu/TDPortal/BE/Logo/2/33" /> <meta property="og:description" content="IT SERVICE DELIVERY AND SUPPORT Get fast and friendly technical support how and when you want it via phone, live chat, online form, email, or drop-in." /> <meta property="og:site_name" content="University of Pittsburgh - Services" /> <meta property="article:section" content="IT Consulting Services" /> <meta property="article:tag" content="Students" /> <meta property="article:tag" content="Faculty" /> <meta property="article:tag" content="Staff" /><title> Service - Technology Help Desk </title></head> <body> <form method="post" action="/TDClient/33/Portal/Requests/ServiceDet?ID=96" onsubmit="javascript:return WebForm_OnSubmit();" id="aspnetForm"> <div class="aspNetHidden"> 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}); </script> </div> <div title="Sign In" class="pull-right gutter-top-sm"> <a href="/TDClient/33/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f33%2fPortal%2fRequests%2fServiceDet%3fID%3d96"> Sign In </a> </div> </div> </div> </div> <nav id="ctl00_ctl00_mainNav" class="navbar navbar-default themed tdbar" aria-label="Primary"> <div id="navContainer" class="container"> <div class="navbar-header"> <button type="button" class="pull-left navbar-toggle collapsed themed tdbar-button-anchored tdbar-toggle gutter-left" data-toggle="collapse" data-target=".navbar-collapse"> <span class="tdbar-button-anchored icon-bar"></span> <span class="tdbar-button-anchored icon-bar"></span> <span class="tdbar-button-anchored icon-bar"></span> <span class="sr-only">Show Applications Menu</span> </button> <a class="navbar-brand hidden-sm hidden-md hidden-lg themed tdbar-button-anchored truncate-be" href="#"> Services Portal </a> </div> <div id="td-navbar-collapse" class="collapse navbar-collapse"> <ul class="nav navbar-nav nav-collapsing" id="collapseMe"> <li class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg"> <a href="/TDClient/33/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f33%2fPortal%2fRequests%2fServiceDet%3fID%3d96">Sign In</a> </li> <li id="divSearch" class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg"> <a href="/TDClient/33/Portal/Shared/Search" title="search">Search</a> </li> <li id="divDesktopf22f128c-10d0-4a1e-b07c-f3dbc5c2360e" class="themed tdbar-button-anchored"> <a href="/TDClient/33/Portal/Home/">Home</a> </li> <li id="divTDRequests" class="themed tdbar-button-anchored sr-focusable"> <a href="/TDClient/33/Portal/Requests/ServiceCatalog">Services</a> </li> <li id="divTDKnowledgeBase" class="themed tdbar-button-anchored sr-focusable"> <a href="/TDClient/33/Portal/KB/">Knowledge Base</a> </li> <li class="themed tdbar-button-anchored hidden-xs more-items-button" id="moreMenu"> <a data-toggle="dropdown" title="More Applications" href="javascript:;"> <span class="sr-only">More Applications</span> <span class="fa-solid fa-ellipsis-h" aria-hidden="true"></span> </a> <ul class="dropdown-menu dropdown-menu-right themed tdbar" id="collapsed"></ul> </li> </ul> </div> </div> </nav> </div> </header> <div id="navShim" class="hidden-xs hidden-sm"></div> <main role="main"> <div id="content"> <div id="mainContent" tabindex="-1"></div> <nav id="divTabHeader" class="tdbar-sub NoPrint hidden-xs navbar-subnav" aria-label="Services"> <a href="#servicesContent" class="sr-only sr-only-focusable">Skip to Services content</a> <div class="container clearfix"> <ul class="nav navbar-nav js-submenu" id="servicesSubMenu" style="margin-left: -15px;"> <li> <a href="/TDClient/33/Portal/Services/ServicesAtoZ">Services A-Z</a> </li> <li> <a href="/TDClient/33/Portal/Requests/ServiceCatalogSearch">Search <span class="sr-only">Services</span></a> </li> </ul> </div> </nav> <div class="container gutter-top"> <div id="servicesContent" tabindex="-1" style="outline:none;"> <span id="ctl00_ctl00_cpContent_cpContent_lblResults_ctl00" aria-live="polite" aria-atomic="true"><span id="ctl00_ctl00_cpContent_cpContent_lblResults_lblResults-label" class="red"></span></span> <a id="ctl00_ctl00_cpContent_cpContent_btnSendShare" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnSendShare", "", true, "", "", false, true))">Blank</a> <nav aria-label="Breadcrumb"> <ol class="breadcrumb"> <li><a href="ServiceCatalog">Service Catalog</a></li><li class="active"><a href="ServiceCatalog?CategoryID=71">IT Consulting Services</a></li><li class="active">Technology Help Desk</li> </ol> </nav> <div class="row gutter-top"> <div id="divMainContent" class="col-md-8"> <h1 class="wrap-text"> Technology Help Desk </h1> <div id="ctl00_ctl00_cpContent_cpContent_divTags"> <span class="sr-only">Tags</span> <span class="fa-solid fa-tags gray gutter-right-sm" aria-hidden="true" title="Tags"></span> <a href="/TDClient/33/Portal/Requests/ServiceCatalogSearch?SearchText=%23Students" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl00_ctl00_lnkDisplay" title="Students">Students</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/Requests/ServiceCatalogSearch?SearchText=%23Faculty" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl02_ctl00_lnkDisplay" title="Faculty">Faculty</a> <span class="fa-solid fa-circle gray gutter-right-sm font-xs vert-middle" aria-hidden="true"></span> <a href="/TDClient/33/Portal/Requests/ServiceCatalogSearch?SearchText=%23Staff" id="ctl00_ctl00_cpContent_cpContent_rptTags_ctl04_ctl00_lnkDisplay" title="Staff">Staff</a> </div> <div id="ctl00_ctl00_cpContent_cpContent_divDescription" class="gutter-top ckeShim"><p>The Technology Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support how and when you want it—including holidays—via phone, live chat, online form, email, or drop-in.</p> <p> </p> <h2><strong><span style="color: #003594">About This Service</span></strong></h2> <h3 style="margin-left: 40px"><span style="color: #B58500"><strong>Key Features</strong></span></h3> <ul> <li style="margin-left: 40px"><strong>Round-the-Clock Support</strong>: The Technology Help Desk provides assistance and support at any time, day or night. This ensures that users have access to help and troubleshooting resources whenever they encounter technical issues, regardless of the time or day.</li> <li style="margin-left: 40px"><strong>Quick Issue Resolution</strong>: The Technology Help Desk staff are trained to efficiently diagnose and resolve a wide range of technical problems. By leveraging their expertise and resources, they can provide prompt solutions, minimizing downtime and disruption to users' workflow.</li> <li style="margin-left: 40px"><strong>Multi-Channel Support</strong>: Pitt's Technology Help Desk typically offers support through various channels, such as phone, email, chat, or online ticketing systems. This allows users to choose their preferred method of communication and receive assistance through a convenient and accessible channel.</li> <li style="margin-left: 40px"><strong>Collaborative Problem Solving</strong>: The Technology Help Desk staff are skilled in collaborative problem-solving. They work with users to identify and resolve issues by providing step-by-step instructions, sharing relevant knowledge resources, and engaging in effective communication to address concerns and find solutions.</li> </ul> <h2><strong><span style="color: #003594">Getting and Using This Service</span></strong></h2> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">How do I request this service?</span></strong></h3> <p style="margin-left: 80px">Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.</p> <p style="margin-left: 120px"><strong>Other Technology Help Desk Contact Options</strong></p> <ul style="margin-left: 80px"> <li style="margin-left: 40px"><strong>Phone:</strong><a href="tel:+14126244357"> Call 412-624-HELP (4357)</a></li> <li style="margin-left: 40px"><strong>Chat:</strong><a href="https://salesforcechat.pitt.edu/" target="_blank"> Chat with an Expert</a></li> <li style="margin-left: 40px"><strong>Email:</strong> <a href="mailto:helpdesk@pitt.edu"> helpdesk@pitt.edu</a></li> </ul> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">Who can use this service?</span></strong></h3> <p style="margin-left: 80px">Students, Faculty, Staff, Researchers, Alumni, Applicants, Affiliates</p> <h2><strong><span style="color: #003594">Support </span></strong></h2> <h3 style="margin-left: 40px"><strong><span style="color: #B58500">How do I get help?</span></strong></h3> <p style="margin-left: 80px">Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.</p> <p style="margin-left: 80px"><strong><span style="color: #B58500"></span><span style="color: #B58500"></span></strong></p></div> </div> <div id="divSidebar" class="col-md-4"> <span id="ctl00_ctl00_cpContent_cpContent_lnkRequest"> <a class="DetailAction " href="TicketRequests/NewForm?ID=xgt2kizj%7em4_&RequestorType=Service"> <span class="fa-solid fa-circle-right fa-fw" aria-hidden="true"></span> Request Help</a> </span> <a id="ctl00_ctl00_cpContent_cpContent_btnToggleFavorite" tabindex="-1" class="hidden" aria-hidden="true" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$ctl00$cpContent$cpContent$btnToggleFavorite", "", true, "", "", false, true))">Blank</a> <div id="ctl00_ctl00_cpContent_cpContent_divKB" class="panel panel-default gutter-top"> <div class="panel-heading"> <h2 class="h3 panel-title">Related Articles (32)</h2> </div> <div class="panel-body"> <div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl00_ctlArticle_divContainer" class="gutter-top-sm gutter-bottom-lg"> <div class="clearfix"> <div class="pull-left font-md"> <a target="_blank" href="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=68">"Let's do IT" with Pitt IT</a> </div> </div> <div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl00_ctlArticle_divSummary"> Checklist and hub for common Pitt IT links </div> </div> <div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl01_ctlArticle_divContainer" class="gutter-top-sm gutter-bottom-lg"> <div class="clearfix"> <div class="pull-left font-md"> <a target="_blank" href="https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=122">Activating Your University Computing Account</a> </div> </div> <div id="ctl00_ctl00_cpContent_cpContent_rptArticles_ctl01_ctlArticle_divSummary"> The Self-Service Account Activation process is used by Pitt applicants, students, and employees for setting up their University Computing Account. 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the menu.</span> <textarea name="ctl00$ctl00$cpContent$cpContent$shareBody$txtBody" rows="2" cols="20" id="ctl00_ctl00_cpContent_cpContent_shareBody_txtBody" style="height:175px;"> Check out this service I found in the Services Portal service catalog.<br /><br /><a href="https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=96">https://services.pitt.edu/TDClient/33/Portal/Requests/ServiceDet?ID=96</a><br /><br />Technology Help Desk<br /><br />IT SERVICE DELIVERY AND SUPPORT Get fast and friendly technical support how and when you want it via phone, live chat, online form, email, or drop-in.</textarea> <span id="ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor" style="display:none;"></span> <span id="ctl00_ctl00_cpContent_cpContent_shareBody_cvMaxLength" style="display:none;"></span> </div> </div> <div class="modal-footer text-left"> <button ID="btnShare" type="button" class="btn btn-primary js-progress-button"> <span class="fa-regular fa-paper-plane" 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'/TDPortal/Content/FontAwesome/css/regular.min.css', '/TDPortal/Content/FontAwesome/css/solid.min.css', '/TDPortal/Content/FontAwesome/css/v4-shims.min.css'], "height" : "175", "htmlEncodeOutput" : true, "image_previewText" : " ", "removePlugins" : "magicline,devtools,templates,elementspath,fontawesome,youtube,uploadimage,simpleimage,remoteimageblocker", "title" : "Message", "toolbar" : "TDSimple"}); }); var Page_ValidationActive = false; if (typeof(ValidatorOnLoad) == "function") { ValidatorOnLoad(); } function ValidatorOnSubmit() { if (Page_ValidationActive) { return ValidatorCommonOnSubmit(); } else { return true; } } Sys.Application.add_init(function() { $create(Sys.UI._UpdateProgress, {"associatedUpdatePanelId":null,"displayAfter":500,"dynamicLayout":true}, null, null, $get("ctl00_ctl00_upMain")); }); document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor').dispose = function() { Array.remove(Page_Validators, 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