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Get Help with My O2
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<div> <label for="community-activity-sorted-by">Sorted by:</label> <select id="community-activity-sorted-by"> <option value="recent" >Most recent</option> <option value="views" >Most viewed</option> <option value="replies" >Most commented</option> <option value="kudos" >Most liked</option> </select> <div class="custom-start-conversation-button"> <a class="lia-button lia-button-primary" href="/t5/forums/postpage/board-id/MyO2">Start a conversation</a> </div> </div> </header> <article class="custom-message-tile custom-thread-floated custom-thread-unread"> <div> <h3> <a href="/t5/My-O2/FAQs-My-O2/td-p/1138976/jump-to/first-unread-message" title="FAQs: My O2">FAQs: My O2</a> </h3> <p> Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 17-07-2018 12:02:59 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/4013875">O2Tracey</a> on <time>22-06-2020 00:18 </time> </div> </div> <div> <i class="custom-thread-floated">This thread is pinned</i> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/3154393" title="View profile"> <img class="lia-user-avatar-message" alt="EmilieT" src="https://community.o2.co.uk/t5/image/serverpage/image-id/24395iD2400E08FCD2B7D0/image-dimensions/150x150?v=v2" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/3154393" rel="author" title="View profile"> <span class="login-bold">EmilieT</span> </a> </strong> <small>•</small> <em>Former Staff</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>8819</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>1</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/o2-reward-voucher/td-p/1784751/jump-to/first-unread-message" title="o2 reward voucher">o2 reward voucher</a> </h3> <p> hi i have exchanged rewards for an M&S voucher how long does it take for the voucher to be emailed to me? </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 13-03-2025 10:04:56 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>13-03-2025 18:16 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2991571" title="View profile"> <img class="lia-user-avatar-message" alt="alwyn59" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/game/avatar-theme/chrome/avatar-collection/hobbies/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2991571" rel="author" title="View profile"> <span class="">alwyn59</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>90</b> Views</li> <li class="custom-tile-replies"><b>3</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <a href="/t5/My-O2/Complaints/td-p/1783504/jump-to/first-unread-message" title="Complaints">Complaints</a> </h3> <p> Hi i wanted to switch from one tariff to another, a certain amount was deducted from my account. Can i be refunded please? </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 04-03-2025 11:49:07 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24543">madasaf1sh</a> on <time>04-03-2025 11:51 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5775786" title="View profile"> <img class="lia-user-avatar-message" alt="Ola12" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/toyblock/avatar-theme/candy/avatar-collection/toys/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5775786" rel="author" title="View profile"> <span class="">Ola12</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>106</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <a href="/t5/My-O2/Can-t-log-in-on-the-app-website-anymore/td-p/1783376/jump-to/first-unread-message" title="Can't log in on the app/website anymore">Can't log in on the app/website anymore</a> </h3> <p> Hi everyone,I鈥檝e been an O2 customer for almost 10 years and have always used the My O2 app and website without any issues. However, I can no longer log in鈥攊t seems like the system has desynced and is asking me to register again.When I try to complet... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 03-03-2025 1:46:32 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>03-03-2025 14:28 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5447581" title="View profile"> <img class="lia-user-avatar-message" alt="Flying_Caribou" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/toytrain/avatar-theme/candy/avatar-collection/toys/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5447581" rel="author" title="View profile"> <span class="">Flying_Caribou</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>212</b> Views</li> <li class="custom-tile-replies"><b>4</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/My-O2-WiFi/td-p/1783071/jump-to/first-unread-message" title="My O2 WiFi">My O2 WiFi</a> </h3> <p> I鈥檝e signed up with Virgin Media for a deal that had to include an O2 SIM card. I鈥檓 happy with the Virgin Media bit of the deal snd the overall price. However the O2 SIM is of no value or use, as soon as the SIM arrives it will be cut up and consigne... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 28-02-2025 9:53:17 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>28-02-2025 22:30 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5774375" title="View profile"> <img class="lia-user-avatar-message" alt="AnyBody" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/avatar-10/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5774375" rel="author" title="View profile"> <span class="">AnyBody</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>247</b> Views</li> <li class="custom-tile-replies"><b>5</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <a href="/t5/My-O2/PUK-Code/td-p/1783040/jump-to/first-unread-message" title="PUK Code">PUK Code</a> </h3> <p> Hi, My phone is asking for the PUK code but i dont have itonline directs me to myo2when i try to login to my02 it wants to send a text to my phonebut my phone sim is locked - puk code requiredhow do i get around this?thanks in advance </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 28-02-2025 4:31:08 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>28-02-2025 16:48 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5774255" title="View profile"> <img class="lia-user-avatar-message" alt="ohdearme" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/bear/avatar-theme/candy/avatar-collection/animals/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5774255" rel="author" title="View profile"> <span class="">ohdearme</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>309</b> Views</li> <li class="custom-tile-replies"><b>7</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/Ending-one-device-on-account/td-p/1782578/jump-to/first-unread-message" title="Ending one device on account.">Ending one device on account.</a> </h3> <p> Hi, I was wondering if anyone could tell me the best way to sort out ending a phone number/data on one device on your account. I currently have my phone, an Apple Watch and my mum鈥檚 iPad. I want to cancel/ end the phone number and data usage associat... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 25-02-2025 1:01:56 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/5772574">Cloveepatch</a> on <time>27-02-2025 20:54 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5772574" title="View profile"> <img class="lia-user-avatar-message" alt="Cloveepatch" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/mp3/avatar-theme/candy/avatar-collection/tech/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5772574" rel="author" title="View profile"> <span class="">Cloveepatch</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>355</b> Views</li> <li class="custom-tile-replies"><b>4</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/Current-data-usage-itemised-details/td-p/1782490/jump-to/first-unread-message" title="Current data usage itemised details">Current data usage itemised details</a> </h3> <p> Hi My O2 is doing my head in, i am looking to find out what data i used last night or first thing this morning around midnight i an itemised format, like Vodaphone,Lebara,ee,or 3 does, but i can not find it, only if i look at previous bills and then ... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 24-02-2025 12:45:36 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>24-02-2025 12:48 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5419444" title="View profile"> <img class="lia-user-avatar-message" alt="freeflow" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/zombie/avatar-theme/candy/avatar-collection/monsters/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5419444" rel="author" title="View profile"> <span class="">freeflow</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>184</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/In-Cyprus-at-the-moment/td-p/1782148/jump-to/first-unread-message" title="In Cyprus at the moment">In Cyprus at the moment</a> </h3> <p> When I arrived yesterday , I was told by text that I had to buy a bolt on to use my phone here. When I checked online on the 02 site its says I can use my allowances up to 25 gig at no extra charge !!!Which one is correct ? </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 21-02-2025 8:50:48 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/4819709">Enlli</a> on <time>21-02-2025 08:55 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5770929" title="View profile"> <img class="lia-user-avatar-message" alt="Cliffuk" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/fastfood/avatar-theme/candy/avatar-collection/food/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5770929" rel="author" title="View profile"> <span class="">Cliffuk</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>160</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <a href="/t5/My-O2/Login-security-code-not-sending/td-p/1782004/jump-to/first-unread-message" title="Login security code not sending">Login security code not sending</a> </h3> <p> Hi all,I've been trying to log in to my account for the past week and it keeps saying they'll send me a security code via text to sign in but I never receive it. The phone number and everything is correct but still not getting the code sent through. ... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 20-02-2025 1:11:30 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/27">jonsie</a> on <time>20-02-2025 13:37 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5770547" title="View profile"> <img class="lia-user-avatar-message" alt="Staceyparmesan" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/frankenstein/avatar-theme/candy/avatar-collection/monsters/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5770547" rel="author" title="View profile"> <span class="">Staceyparmesan</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>192</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-requires-moderation custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/My-O2/Order/td-p/1781618/jump-to/first-unread-message" title="Order">Order</a> </h3> <p> How do I track an order as it won鈥檛 let me but I have had the order number come through to track and being delivered by Royal Mail but can鈥檛 track through either O2 or royal mail </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy HH:mm"> 17-02-2025 8:00:24 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/My-O2/bd-p/MyO2">My O2</a> </strong> </div> | <div class="custom-tile-last-post"> <div>latest reply by <a class = "user-name-link" href="/t5/user/viewprofilepage/user-id/24643">MI5</a> on <time>17-02-2025 20:16 </time> </div> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5769264" title="View profile"> <img class="lia-user-avatar-message" alt="Jt8" src="https://community.o2.co.uk/t5/image/serverpage/avatar-name/bicycle/avatar-theme/candy/avatar-collection/toys/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/5769264" rel="author" title="View profile"> <span class="">Jt8</span> </a> </strong> <small>•</small> <em>Level 1: Joiner</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>207</b> Views</li> <li class="custom-tile-replies"><b>2</b> replies</li> <li class="custom-tile-kudos"><b>0</b> kudos</li> </ul> </footer> </article> </section> </div> <div aria-label="Use the previous and next links to move between pages. 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