National Do Not Call List

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The National DNCL Rules set out responsibilities for Canada鈥檚 telemarketers and clients of telemarketers."> <meta name="dcterms.subject" title="gccore" content="Telecommunications Act, National Do Not Call List (DNCL), CRTC, Unsolicited communications, Telemarketing, Calls, Consumers, Registration, Complaints process" /> <meta name="dcterms.creator" content="Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC)" /> <meta name="dcterms.type" content="National Do Not Call List (DNCL)" /> <meta name="dcterms.title" content="National Do Not Call List (DNCL)" /> <meta name="dcterms.description" content="The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. 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<span class="first" tabindex="-1"></span> <ul class="list-inline menu"> <li class="csm"> <a href="/en#forConsumers">For Consumers<span class="expicon glyphicon glyphicon-chevron-down"></span></a> <ul class="sm list-unstyled" role="menu" aria-expanded="false" aria-hidden="true"> <li> <a role="menuitem" href="/en/Consumer/Register-your-number">Register your number</a> </li> <li> <a role="menuitem" href="/en/Consumer/Check-your-registration">Check your registration</a> </li> <li> <a role="menuitem" href="/en/Consumer/File-a-complaint">File a complaint</a> </li> <li> <a role="menuitem" href="/en/Consumer/Deregister-Number">Deregister your number</a> </li> <li> <a role="menuitem" href="/en/Consumer/Frequently-Asked-Questions">Frequently Asked Questions</a> </li> <li> <a role="menuitem" href="/en/Consumer/Who-Can-Still-Call-You">Who can still call you?</a> </li> </ul> </li> <li class="csm"> <a href="/en#forTelemarketers">For Telemarketers<span class="expicon glyphicon glyphicon-chevron-down"></span></a> <ul class="sm list-unstyled" role="menu" aria-expanded="false" aria-hidden="true"> <li> <a role="menuitem" href="/en/Organization">Sign in</a> </li> <li> <a role="menuitem" href="/en/Organization/Register-your-organization">Register your organization</a> </li> <li> <a role="menuitem" href="/en/Organization/Technical-Assistance">Technical assistance</a> </li> <li> <a role="menuitem" href="/en/Organization/Frequently-Asked-Questions">Frequently Asked Questions - For Telemarketers</a> </li> <li> <a role="menuitem" href="/en/Organization/Exemptions">Exemptions</a> </li> </ul> </li> <li class="csm"><a href="/en#supportCenter">Support Centre</a></li> <li class="csm"> <a href="">About<span class="expicon glyphicon glyphicon-chevron-down"></span></a> <ul class="sm list-unstyled" role="menu" aria-expanded="false" aria-hidden="true"> <li> <a role="menuitem" href="/en/About-Us">About the National DNCL</a> </li> <li> <a role="menuitem" 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role="menuitem" href="/en/Consumer/File-a-complaint">File a complaint</a> </li> <li> <a role="menuitem" href="/en/Consumer/Deregister-Number">Deregister your number</a> </li> <li> <a role="menuitem" href="/en/Consumer/Frequently-Asked-Questions">Frequently Asked Questions</a> </li> <li> <a role="menuitem" href="/en/Consumer/Who-Can-Still-Call-You">Who can still call you?</a> </li> </ul> </li> <li> <a href="/en#forTelemarketers">For Telemarketers</a> <ul class="sm list-unstyled" role="menu" aria-expanded="false" aria-hidden="true"> <li> <a role="menuitem" href="/en/Organization">Sign in</a> </li> <li> <a role="menuitem" href="/en/Organization/Register-your-organization">Register your organization</a> </li> <li> <a role="menuitem" href="/en/Organization/Technical-Assistance">Technical assistance</a> </li> <li> <a role="menuitem" href="/en/Organization/Frequently-Asked-Questions">Frequently Asked Questions - For Telemarketers</a> </li> <li> <a role="menuitem" href="/en/Organization/Exemptions">Exemptions</a> </li> </ul> </li> <li><a href="/en#supportCenter">Support Centre</a></li> <li> <a href="/en/Consumer/AboutUs">About Us</a> <ul class="sm list-unstyled" role="menu" aria-expanded="false" aria-hidden="true"> <li> <a role="menuitem" href="/en/About-Us">About the National DNCL</a> </li> <li> <a role="menuitem" href="/en/Important-Notices">Important Notices</a> </li> </ul> </li> </ul> <span class="lastM" tabindex="-1"></span> </div> </div> </nav> </div> </div> </header> <div property="mainContentOfPage"> <div class="main-container"> <div class="position-left-right"> <div data-ng-controller="Client.Presentation.MenuController"> <div class="sign-out-container" data-ng-cloak data-ng-if="loggedIn"> <div class="profile"> <a ng-click="navToProfil()" ng-if="lang=='en'" class="btn btn-primary">My Account</a> <a ng-click="navToProfil()" ng-if="lang=='fr'" class="btn btn-primary">Mon compte</a> </div> <div class="sign-out"> <a data-ng-href="{{$Routes.subscriber.signOut}}" class="btn btn-primary">{{$Resx.Subscriber_Home.Action_SignOut}}</a> </div> </div> </div> <nav id="wb-bc" property="breadcrumb" class="location-path container"> <h2>You are here:</h2> <div class="container"> <div class="row"> <ol class="breadcrumb"> <li><a href='/en'>Home </a></li> </ol> </div> </div> </nav> <div class="container-inner container"> <h1 property="name" id="wb-cont">DNCL Support centre</h1> <div class="row"> <section class="col-lg-9"> <h2>For Consumers Service</h2> <p>Canadian consumers calling from within Canada who wish to register their number on the National Do Not Call List (DNCL) or who wish to file a complaint by phone, fax, or teletypewriter, can do so by using the National DNCL service line by calling toll-free:</p> <ul> <li>By Phone: <a href="tel:18665803625"><strong>1-866-580-DNCL</strong> (3625)</a></li> <li>By Fax: <a href="tel:18883625329"><strong>1-888-DNCL-FAX</strong> (362-5329)</a> - see <a href="/en/Consumer/Frequently-Asked-Questions#section_FaxRegistration">Fax Registration Instructions</a></li> <li>By TTY device: <a href="tel:18883625889"><strong>1-888-DNCL-TTY</strong> (362-5889)</a></li> </ul> <div class="h5 live-chat" id="live-chat"><button class="btn btn-default"><span class="glyphicon glyphicon-comment"></span> <strong>Live chat support</strong></button></div> </section> <section class="col-lg-9"> <h2>For Telemarketers Service</h2> <p class="h5 support">By Email only: <a href="mailto:support@lnnte-dncl.gc.ca"><strong>support@lnnte-dncl.gc.ca</strong></a></p> </section> </div> <section> <h2>Unsolicited Telecommunication Rules</h2> <p>For questions or comments pertaining to the Unsolicited Telecommunication Rules (which include the National DNCL Regulations), please contact the Canadian Radio-television and Telecommunications Commission (CRTC):</p> <h3>By Internet: </h3><a href="https://crtc.gc.ca/eng/contact/#dncl">CRTC Inquiry Form</a> <h3>By Telephone:</h3> <ul> <li>Toll-free telephone: <a href="tel:18772492782">1-877-249-CRTC (2782)</a></li> <li>Outside Canada: <a href="tel:8199970313">819-997-0313</a></li> <li>Toll-free TTY device: <a href="tel:18779092782">1-877-909-CRTC (2782)</a></li> <li>Outside Canada: <a href="tel:8199940423">819-994-0423</a></li> </ul> <h3>By Mail:</h3> <p>Telemarketing Regulation<br>c/o CRTC<br>Ottawa, Ontario<br>Canada K1A 0N2</p> </section> <section> <h2>Technical Difficulties:</h2> <p>If you are a <strong>Telemarketer</strong> and are encountering technical difficulties on the National DNCL Web site, please consult the <a href="Organization/Technical-Assistance">Technical Assistance page</a></p> </section> <section> <h2>Contact the CRTC Access to Information and Privacy Coordinator:</h2> <p>To access your personal information held by the CRTC, or to submit an Access to Information request, contact our Access to Information and Privacy Coordinator:</p> <ul> <li>phone: <a href="tel:8199974274">819-997-4274</a></li> <li>toll free: <a href="tel:18772492782">1-877-249-2782</a></li> <li>email: <a href="mailto:aiprp-atip@crtc.gc.ca">aiprp-atip@crtc.gc.ca</a></li> </ul> <p>For more information on privacy issues and the Privacy Act in general, contact the Privacy Commissioner:</p> <ul> <li>online at <a href="https://www.priv.gc.ca/en/">Office of the Privacy Commissioner of Canada</a></li> <li>toll free phone: <a href="tel:1-800-282-1376">1-800-282-1376</a></li> </ul> <p> For more information about your right to access, consult <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings.html">Information about programs and information holdings</a> </p> </section> <div class="pagedetails"> <dl id="wb-dtmd"> <dt>Date modified: </dt> <dd><time property="dateModified">2018-03-12</time></dd> </dl> <div class="row"> <div class="wb-share col-sm-4 col-md-3" data-wb-share='{"lnkClass": "btn btn-default 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National Do Not Call List - Canada.ca