National Do Not Call List

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The National DNCL Rules set out responsibilities for Canada’s telemarketers and clients of telemarketers."> <meta name="dcterms.subject" title="gccore" content="Telecommunications Act, National Do Not Call List (DNCL), CRTC, Unsolicited communications, Telemarketing, Calls, Consumers, Registration, Complaints process" /> <meta name="dcterms.creator" content="Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC)" /> <meta name="dcterms.type" content="National Do Not Call List (DNCL)" /> <meta name="dcterms.title" content="National Do Not Call List (DNCL)" /> <meta name="dcterms.description" content="The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. 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Registration is free.</h3> <p>Telemarketers have 31 days from the date you register to stop contacting you.</p> <section class="gc-prtts"> <div class="row"> <ul class="section-ul"> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Consumer/Register-your-number'> <h3 class="h5">Register your number</h3> <img src="/Content/images/register-your-number.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Consumer/Check-your-registration'> <h3 class="h5">Check your registration</h3> <img src="/Content/images/check-your-registration.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Consumer/File-a-complaint'> <h3 class="h5">File a complaint</h3> <img src="/Content/images/file-a-complaint.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> </ul> </div> </section> </section> <section class="mrgn-bttm-lg"> <h3>Quick Links</h3> <div> <ul class="row section-ul"> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Consumer/AboutUs'>About the National Do Not Call List</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Consumer/Frequently-Asked-Questions'>Frequently Asked Questions</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Consumer/Who-Can-Still-Call-You'>Who can still call you?</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Consumer/Deregister-Number'>Deregister your number</a></h4> </li> <li class="col-lg-6 col-md-6"> <div class="h5 live-chat" id="live-chat"><button class="btn btn-default"><span class="glyphicon glyphicon-comment"></span> <strong>Live chat support</strong></button></div> </li> <li class="col-lg-6 col-md-6"> </li> </ul> </div> </section> <section class="gc-nttvs telemarketer"> <h2 id="forTelemarketers">For Telemarketers</h2> <h3>The National Do Not Call List (<abbr title='National Do Not Call List'>DNCL</abbr>) introduces responsibilities for Canada’s telemarketers.</h3> <p>This list filters out consumers who do not want to receive unsolicited calls. This helps ensure that the households you do contact are more likely to be receptive.</p> <p> <a role="button" data-bs-toggle="collapse" href="#TelemarketerHomeMore" aria-expanded="false" aria-controls="TelemarketerHomeMore"> Read more about the National Do Not Call List for telemarketers. </a> <span class="chevron chevron-down"></span> </p> <div class="collapse" id="TelemarketerHomeMore"> <div> As a telemarketer or a client of a telemarketer, you need to be aware of your responsibilities regarding the use of the National <abbr title='National Do Not Call List'>DNCL</abbr>. Being a telemarketer means your business uses telecommunications technologies to make calls or send faxes to consumers for the purpose of solicitation. Solicitation is the act of selling or promoting a product or service - or requesting money or ‘money’s worth’ - directly or indirectly, for oneself or for another party. This covers a wide range of activities, from sales, to calls for charitable donations. </div> <div class="main-description"> The National <abbr title='National Do Not Call List'>DNCL</abbr> filters out consumers who do not want to receive telemarketing calls. This helps ensure that the households you do contact are more likely to be receptive - streamlining your calling process and potentially improving overall response rates. </div> <div class="main-description"> Certain portions of this Web site require that cookies be enabled for proper operation. Please refer to the <a href="/en/Important-Notices">Important Notices</a> for further information. </div> </div> <section class="gc-prtts"> <div class=""> <ul class="row section-ul"> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Organization'> <h3 class="h5">Sign in</h3> <img src="/Content/images/sign-in.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Organization/Register-your-organization'> <h3 class="h5">Register your organization</h3> <img src="/Content/images/register-your-organization.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> <li class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href='/en/Organization/Technical-Assistance'> <h3 class="h5">Technical assistance</h3> <img src="/Content/images/technical-assistance.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </a> </li> </ul> </div> </section> </section> <section class="mrgn-bttm-lg"> <h3>Quick Links</h3> <div class="wb-eqht"> <ul class="row section-ul"> <li class="col-lg-6 col-md-6"> <h4 class="h5"> <a href='http://www.crtc.gc.ca/eng/trules-reglest.htm' rel="external">Unsolicited Telecommunications Rules</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Organization/Frequently-Asked-Questions'>Frequently Asked Questions</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href='/en/Organization/Exemptions'>Exemptions</a></h4> </li> <li class="col-lg-6 col-md-6"> <h4 class="h5"><a href="http://www.crtc.gc.ca/eng/phone/rce-vcr/" rel="external">Voter contact registry</a></h4> </li> </ul> </div> </section> <section class="gc-nttvs otherInfo" id="other-Info"> <div class="row"> <section class="col-lg-12 col-md-12"> <h2>Other Information</h2> <div class="row"> <section class="col-lg-12 col-md-12"> <ul class="section-ul"> <li class="col-lg-6 col-md-6 col-sm-12"> <h3 class="h5"> <a href="http://www.crtc.gc.ca/eng/trules-reglest.htm" rel="external">Unsolicited Telecommunications Rules</a> </h3> </li> <li class="col-lg-6 col-md-6 col-sm-12"> <h3 class="h5"><a href='http://www.crtc.gc.ca/eng/DNCL/rpt170929.htm' rel="external">Report on the National Do Not Call List</a></h3> </li> <li class="col-lg-6 col-md-6 col-sm-12"> <h3 class="h5"><a href='http://www.crtc.gc.ca/eng/phone/rce-vcr/' rel="external">Voter contact registry</a></h3> </li> <li class="col-lg-6 col-md-6 col-sm-12"> <h3 class="h5"><a href='http://www.crtc.gc.ca/eng/DNCL/dnclce.htm' rel="external">Citations, penalties, undertakings and violations</a></h3> </li> <li class="col-lg-6 col-md-6 col-sm-12"> <h3 class="h5"><a href='/en/Organization/DNCL_API'>DNCL Public API</a></h3> </li> </ul> </section> </div> </section> </div> </section> <section class="gc-nttvs"> <div class="row"> <section class="col-lg-12 col-md-6"> <h2 id="supportCenter">DNCL Support Centre</h2> <div class="row"> <section class="col-lg-6 col-md-12 mrgn-bttm-md"> <h3>For Consumers</h3> <p>Across Canada</p> <p>Call us Monday to Friday 8:30am to 4:30pm</p> <div class="main-description"> By Phone: <a href="tel:18665803625" class="bold">1-866-580-DNCL <span>(3625)</span></a><br> By Fax: <a href="tel:18883625329" class="bold">1-888-DNCL-FAX (362-5329)</a> - see <a href="/en/Consumer/Frequently-Asked-Questions#section_FaxRegistration">Fax Registration Instructions</a> <br> By TTY device: <a href="tel:18883625889" class="bold">1-888-DNCL-TTY (362-5889)</a> </div> </section> <section class="col-lg-6 col-md-12"> <h3>For Telemarketers</h3> <div class="main-description"> <p class="h5 support">By email only: <a href="mailto:support@lnnte-dncl.gc.ca"><strong>support@lnnte-dncl.gc.ca</strong></a></p> </div> </section> </div> <div class="row"> <section class="col-md-12"> <section class="followus"> <h2>Follow us:</h2> <ul> <li><a href="https://www.facebook.com/crtceng" class="facebook" rel="external"><span class="wb-inv">Facebook</span></a></li> <li><a href="https://twitter.com/CRTCeng" class="twitter" rel="external"><span class="wb-inv">Twitter</span></a></li> <li><a href="https://www.youtube.com/user/CRTCgcca/feed" class="youtube" rel="external"><span class="wb-inv">YouTube</span></a></li> <li><a href="https://ca.linkedin.com/company/crtc" class="linkedin" rel="external"><span class="wb-inv">LinkedIn</span></a></li> <li><a href="http://www.crtc.gc.ca/eng/rss/feeds-fils.htm" class="rss" rel="external"><span class="wb-inv">RSS</span></a></li> </ul> </section> </section> </div> </section> </div> </section> <div class="pagedetails"> <dl id="wb-dtmd"> <dt> Date Modified: </dt> <dd><time property="dateModified">2018-04-09</time></dd> </dl> <div class="row"> <div class="wb-share col-sm-4 col-md-3" data-wb-share='{"lnkClass": "btn btn-default btn-block"}'></div> </div> </div> </main> </div> <br /> </div> </div> <div> <footer id="wb-info"> <nav class="container wb-navcurr"> <h2 class="wb-inv">About government</h2> <ul class="list-unstyled colcount-sm-2 colcount-md-3"> <li class="contact"><a href="/en/ContactUs">Contact us</a></li> <li class="news"><a href="https://crtc.gc.ca/eng/media.htm">News</a></li> <li class="sitemap"><a href="/en/sitemap">Site Map</a></li> <li><a href="https://www.facebook.com/crtceng" rel="external">Facebook</a></li> <li><a href="http://www.crtc.gc.ca/eng/rss/feeds-fils.htm" rel="external">RSS</a></li> <li><a href="https://twitter.com/CRTCeng" rel="external">Twitter</a></li> <li><a href="https://www.youtube.com/user/CRTCgcca/feed" rel="external">YouTube</a></li> <li><a href="https://ca.linkedin.com/company/crtc" rel="external">LinkedIn</a></li> </ul> </nav> <div class="brand"> <div class="container"> <div class="row"> <nav class="col-md-9 col-lg-10 ftr-urlt-lnk"> <h2 class="wb-inv">About this site</h2> <ul> <li><a href="https://www.canada.ca/en/mobile.html">Mobile applications</a></li> <li><a href="https://www1.canada.ca/en/newsite.html">About Canada.ca</a></li> <li><a href="https://www.canada.ca/en/transparency/terms.html">Terms and conditions</a></li> <li><a href="/en/Important-Notices">Important notices</a></li> <li><a href="https://crtc.gc.ca/eng/disclosure-divulgation.htm">Transparency</a></li> </ul> </nav> <div class="col-6 visible-sm visible-xs tofpg"> <a href="#wb-cont">Top of Page <span class="glyphicon glyphicon-chevron-up"></span></a> </div> <div class="col-6 col-md-3 col-lg-2 text-right"> <object type="image/svg+xml" tabindex="-1" role="img" data="/GCWeb/assets/wmms-blk.svg" aria-label="Symbol of the Government of Canada"></object> </div> </div> </div> </div> </footer>  <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.js" integrity="sha384-S58meLBGKxIiQmJ/pJ8ilvFUcGcqgla+mWH9EEKGm6i6rKxSTA2kpXJQJ8n7XK4w" crossorigin="anonymous"></script> <script src="/wet-boew/js/wet-boew.min.js"></script>   <script src="/GCWeb/js/theme.min.js"></script> </div>  <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.js" integrity="sha384-S58meLBGKxIiQmJ/pJ8ilvFUcGcqgla+mWH9EEKGm6i6rKxSTA2kpXJQJ8n7XK4w" crossorigin="anonymous"></script> <script src="/wet-boew/js/wet-boew.min.js"></script>   <script src="/GCWeb/js/theme.min.js"></script> <script src="/wet-boew/js/deps/prettify.min.js"></script> <script src="/bundles/jquery?v=235DeCRyc2KKtm5-u-WowaGmWHU3ft44y448NxHpMf41"></script> <script src="/bundles/bootstrap?v=QdX_WKkjPdpJfm7_Trl32nM14XgO-41nI4wbimaVAI01"></script> <script src="/bundles/siteHelpers?v=edVNBgSWLyzTAEIlFMS-d9ZOHB0fTzSPcD3mi22Rr0I1"></script> <script src="/wet-boew/js/wet-boew.min.js"></script> </body> </html>

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National Do Not Call List - Canada.ca