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href="/products" class="mobile-only"><p class="header-nav-item-title">Explore all Products</p><p class="header-nav-item-description"></p></a></li><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a 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class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-ai-agent"><p class="header-nav-item-title">Proactive AI Agent</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">Journey Orchestration & Routing</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">Workforce Engagement & Management</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">CX Analytics</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">Agent Assist</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">Open Cloud Platform</p><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div></div></div></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/solutions" data-text="Solutions">Solutions</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><div class="header-nav-promo"><ul><li class="mobile-only"><a href="/solutions" class="mobile-only"><p class="header-nav-item-title">Explore all Solutions</p><p class="header-nav-item-description"></p></a></li><li class="active"><p class="header-nav-item-title arrowed">By Industry</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li></ul></div></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></li><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div></div></div></li><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/services" data-text="Services">Services</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul><li class="mobile-only"><a href="/services"><p class="header-nav-item-title">Explore all Services</p><p class="header-nav-item-description"></p></a></li></ul></div><div><p class="header-nav-inner-col-title">Professional Services</p><ul><li><a href="/services/professional-services"><p class="header-nav-item-title">Professional Services</p><p class="header-nav-item-description">Industry-leading expertise, tools and know-how</p></a></li><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">Implementation Partners</p><p class="header-nav-item-description">NICE-certified implementation partners</p></a></li><li><a href="/services/business-consulting"><p class="header-nav-item-title">Business Consulting</p><p class="header-nav-item-description">Your partner for successful transformation</p></a></li></ul></div><div><p class="header-nav-inner-col-title">Training</p><ul><li><a href="/resources/call-center-training"><p class="header-nav-item-title">Self-Led Training</p><p class="header-nav-item-description">Professionally developed training courses</p></a></li><li><a href="/services/training-and-education"><p class="header-nav-item-title">Contact Center Training</p><p class="header-nav-item-description">Tailored education delivered by CX experts</p></a></li></ul></div><div><p class="header-nav-inner-col-title">Support & Assistance</p><ul><li><a href="/services/customer-support"><p class="header-nav-item-title">Customer Support</p><p class="header-nav-item-description">Global support you can depend on</p></a></li></ul></div></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div></div></li><li class="header-nav-dropdown"><a href="/resources" data-text="Resources">Resources</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><div><p class="header-nav-inner-col-title">Knowledge Base</p><ul><li><a href="/resources"><p class="header-nav-item-title">All Resources</p><p class="header-nav-item-description">Whitepapers, datasheets, demos and more</p></a></li><li><a href="/resources/analyst-perspectives"><p class="header-nav-item-title">Analyst Perspectives</p><p class="header-nav-item-description">Contact center reports from third party analysis</p></a></li><li><a href="/glossary"><p class="header-nav-item-title">Terms Glossary</p><p class="header-nav-item-description">Detailed descriptions of industry-related terms</p></a></li><li><a href="/faq"><p class="header-nav-item-title">FAQs</p><p class="header-nav-item-description">Contact center focused frequently asked questions</p></a></li><li><a href="/info"><p class="header-nav-item-title">Guides</p><p class="header-nav-item-description">Expert insights for superior CX</p></a></li></ul></div><div><p class="header-nav-inner-col-title">Learning & Insights</p><ul><li><a href="/on-demand-webinars"><p class="header-nav-item-title">On-Demand Webinars</p><p class="header-nav-item-description">Browse our extensive webinar catalog</p></a></li><li><a href="/interactive-product-tours"><p class="header-nav-item-title">Interactive Product Tours</p><p class="header-nav-item-description">Explore the complete platform with our self-guided demos</p></a></li><li><a href="/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">CX industry guidance by contact center experts</p></a></li><li><a href="/resources/why-nice-the-room-where-it-happened-video-series"><p class="header-nav-item-title">Why NICE? Video Series</p><p class="header-nav-item-description">Step Inside The Room Where It Happened to see CX AI in action</p></a></li><li><a href="/nice-and-simple"><p class="header-nav-item-title">NICE & Simple: Video Demo Series</p><p class="header-nav-item-description">Brilliant, bite-sized videos from our top product pros</p></a></li></ul></div><div><p class="header-nav-inner-col-title">Community</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/customer-stories"><p class="header-nav-item-title">Customer Stories</p><p class="header-nav-item-description">Our customer's success is paramount. Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div></div></li><li class="header-nav-dropdown"><a href="/company/about-us" data-text="Company">Company</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/global-leadership "><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/competitive-advantage"><p class="header-nav-item-title">Competitive Advantage</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! 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#cxone-guide-container .title::before { content: \"CXone Mpower Autopilot\"; font-size: 1.2em; margin-left: -30%; position: relative; top: 6%; } #cxone-guide-container .precontact-survey-label { font-weight: 400 !important; margin-bottom: 3%; } #be-frame.be-frame-default { border-radius: 12px !important; } #cxone-guide-container span.error { margin-top: 1em !important;} @media (max-width: 1600px) { .pcontainer { height: 88% !important; } #cxone-guide-container .title::before { margin-left: -20% !important; } } .offerPopupView .content-text { font-size: 1.05em !important;} [data-selector=\"OFFER_HEADER\"] { font-size: 1.1em !important;} [data-selector=\"OFFER_BUTTON_1\"] { font-size: 1.05em !important;}.checkbox-container {display: flex !important; align-items: center !important; text-align: left !important;}.checkbox-container input[type=\"checkbox\"] { width: 14px !important; height: 14px !important; margin-top: 20px !important;}}.checkbox-container label {font-size: 14px !important;}.privacy-policy-text{text-align: left !important;font-size: 12px !important; margin-top: 5px !important;}'\r\n);\r\nif (\r\n window.localStorage.sentFieldsTime \u0026\u0026\r\n localStorage.sentFieldsTime -\r\n parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n ) \u003e=\r\n 0.3\r\n) {\r\n window.localStorage.sentFieldsTime = parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n );\r\n window.localStorage.removeItem(\"entry_page\");\r\n window.localStorage.removeItem(\"paramsSent\");\r\n} else if (window.localStorage.sentFieldsTime) {\r\n} else {\r\n window.localStorage.sentFieldsTime = parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n );\r\n}\r\nvar currentURL = window.location.href;\r\nvar currentPath = window.location.pathname;\r\nvar urlParams = new URLSearchParams(window.location.search);\r\nif (!window.localStorage.entry_page) {\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n window.localStorage.setItem(\"entry_page\", \"true\");\r\n}\r\nif (document.referrer) {\r\n cxone(\"chat\", \"setCaseCustomField\", \"referrerurl\", document.referrer);\r\n}\r\nif (window.localStorage.paramsSent) {\r\n} else {\r\n if (\r\n urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n if (urlParams.get(\"utm_source\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_medium\")) {\r\n 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urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\")\r\n );\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n }\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: 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\"opt-in-verbiage\", label: \"Opt-In Verbiage\" }];\r\n\r\n checkboxes.forEach((checkbox) =\u003e {\r\n const div = document.createElement(\"div\");\r\n div.className = \"checkbox-container\"; // Add a class for styling\r\n\r\n const input = document.createElement(\"input\");\r\n input.type = \"checkbox\";\r\n input.id = checkbox.id;\r\n input.name = checkbox.id;\r\n input.checked = true;\r\n\r\n div.appendChild(input);\r\n\r\n const privacyPolicy = document.createElement(\"div\");\r\n privacyPolicy.innerHTML = `\u003cb\u003eWant to stay connected?\u003c/b\u003e Check this box to confirm your consent for us to use your contact details to provide news and updates from NICE. You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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CX</h1></div><script>$RC=function(b,c,e){c=document.getElementById(c);c.parentNode.removeChild(c);var a=document.getElementById(b);if(a){b=a.previousSibling;if(e)b.data="$!",a.setAttribute("data-dgst",e);else{e=b.parentNode;a=b.nextSibling;var f=0;do{if(a&&8===a.nodeType){var d=a.data;if("/$"===d)if(0===f)break;else f--;else"$"!==d&&"$?"!==d&&"$!"!==d||f++}d=a.nextSibling;e.removeChild(a);a=d}while(a);for(;c.firstChild;)e.insertBefore(c.firstChild,a);b.data="$"}b._reactRetry&&b._reactRetry()}};$RC("B:0","S:0")</script><div hidden id="S:1"><h2 class=" " id="">Automate the entire customer journey.</h2></div><script>$RC("B:1","S:1")</script><div hidden id="S:2"><p class=""><html><head></head><body>The only proactive AI agent capable of automating real-world complex interactions, at scale.</p></div><script>$RC("B:2","S:2")</script><div hidden id="S:3"><p class=""><html><head></head><body><a rel="" href="/lp/watch-demo" target="_self" class="nice-link button-large button-blue" 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their journey, businesses understand what each customer needs without asking them to call in or log on, giving increased operational efficiency, no additional burden on the contact center, and better business outcomes</body></html></p></div></section></div><script>$RR("B:a","S:a",[["/_next/static/css/7d73a16e4cbeab9d.css"]])</script><div hidden id="S:c"><section class="section-heading max-width-1000 skin-default page-products-proactive-ai-agent"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">“With Proactive AI Agent all consumers are engaged effectively, reliably, and without risk. The return on investment has been greater than 200% on cost saving alone; even more important for our business, however, the customer experience is outstanding - both friendly and frictionless.”</h3><p class="text-center"><html><head></head><body>Chris Herbert<br>Director, Customer Service, Openreach</body></html></p></div></section></div><script>$RR("B:c","S:c",[["/_next/static/css/7d73a16e4cbeab9d.css"]])</script><div hidden id="S:d"><section class="section-heading max-width-1000 skin-default page-products-proactive-ai-agent"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Related Products</h3></div></section></div><script>$RR("B:d","S:d",[["/_next/static/css/7d73a16e4cbeab9d.css"]])</script><div hidden id="S:e"><section class="button-links"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><ul class="button-links-wrapper"><li class="button-link-item"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLibre-service-client-alimente-par-lIA-FR.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLibre-service-client-alimente-par-lIA-FR.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLibre-service-client-alimente-par-lIA-FR.jpg&w=828&q=80"/><a target="_self" aria-label="Autopilot - open in same tab" href="/products/autopilot">Autopilot</a></li><li class="button-link-item"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=640&q=80"/><a target="_self" aria-label="Web &amp; Mobile Engagement - open in same tab" href="/products/web-and-mobile-engagement">Web & Mobile Engagement</a></li><li class="button-link-item button-with-overlay"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FIA-conversationnelle-et-chatbots-FR.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FIA-conversationnelle-et-chatbots-FR.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FIA-conversationnelle-et-chatbots-FR.jpg&w=828&q=80"/><a target="_self" aria-label="Conversational AI &amp; Chatbots - open in same tab" href="/products/conversational-ai-and-chatbots">Conversational AI & Chatbots</a></li><li class="button-link-item button-with-overlay"><img alt="" loading="lazy" width="1024" height="249" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLevel-3_Products_Predictive-Dialer-Desktop.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLevel-3_Products_Predictive-Dialer-Desktop.jpg&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLevel-3_Products_Predictive-Dialer-Desktop.jpg&w=2048&q=80"/><a target="_self" aria-label="Proactive Dialer - open in same tab" href="/products/proactive-dialer">Proactive Dialer</a></li></ul></div></section></div><script>$RR("B:e","S:e",[["/_next/static/css/b1af49802e2f6dea.css","dynamic","as","style"]])</script><div hidden id="S:f"><section class="section-heading max-width-1000 skin-default page-products-proactive-ai-agent"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Related Resources</h3></div></section></div><script>$RR("B:f","S:f",[["/_next/static/css/7d73a16e4cbeab9d.css"]])</script><div hidden id="S:10"><section class="related-resources"><div class="mx-auto max-w-[1440px] px-[30px] tablet:px-[50px] desktop:px-[100px]"><div class="resources-cards-wrapper"><a class="resources-card" aria-label="CXone Mpower Proactive AI Agent - open in same tab" href="/resources/cxone-mpower-proactive-ai-agent"><div><img alt="CXone Mpower Proactive AI Agent" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F12%2FCXone-Mpower-Proactive-AI-Agent-720x400-1.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F12%2FCXone-Mpower-Proactive-AI-Agent-720x400-1.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F12%2FCXone-Mpower-Proactive-AI-Agent-720x400-1.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>Datasheets</span><div class="text"><p>CXone Mpower Proactive AI Agent</p></div><div class="text-link">Get the datasheet</div></div></a></div></div></section></div><script>$RR("B:10","S:10",[["/_next/static/css/9c2874477e76a184.css","dynamic","as","style"]])</script><div hidden id="S:11"><section class="section-heading max-width-1000 skin-default page-products-proactive-ai-agent"><div class="mx-auto my-[30px] px-[30px] text-center"><p class="text-center"><html><head></head><body><a href="/resources" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Resource Library - open in same tab">Resource Library</a></body></html></p></div></section></div><script>$RR("B:11","S:11",[["/_next/static/css/7d73a16e4cbeab9d.css"]])</script><div hidden id="S:12"><h3 class=" " id="">Contact us</h3></div><script>$RC("B:12","S:12")</script><div hidden id="S:13"><p class=""><html><head></head><body>If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our <a href="/services/customer-support" class="nice-link" rel="" target="_self" aria-label="support page - open in same tab">support page</a> to log into the Customer Community portal.</body></html></p></div><script>$RC("B:13","S:13")</script><div hidden id="S:14"><div class="faq-content-title"><h3 class=" " id="">Proactive AI Agent: FAQs</h3></div></div><script>$RC("B:14","S:14")</script><div hidden id="S:6"><section class="features skin-default grid-3-col no-borders"><div><div class="feature"><template id="B:16"></template></div><div class="feature"><template id="B:17"></template></div><div class="feature"><template id="B:18"></template></div></div></section></div><script>$RR("B:6","S:6",[["/_next/static/css/aaf79e5201571d28.css","dynamic","as","style"]])</script><div hidden id="S:8"><section class="two-column-section skin-default image-or-video-left section-60-40 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><template id="B:19"></template></div><div class="inner-content"><template id="B:1a"></template><template id="B:1b"></template><template id="B:1c"></template></div></div></div></section></div><script>$RR("B:8","S:8",[["/_next/static/css/8b1e6640358983d9.css","dynamic","as","style"]])</script><div hidden id="S:9"><section class="two-column-section skin-default image-or-video-right section-50-50 max-width-1170"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><template id="B:1d"></template></div><div class="inner-content"><template id="B:1e"></template><template id="B:1f"></template><template id="B:20"></template></div></div></div></section></div><script>$RR("B:9","S:9",[["/_next/static/css/8b1e6640358983d9.css"]])</script><div hidden id="S:b"><section class="features-image-on-left"><div><div class="feature"><template id="B:21"></template><template id="B:22"></template></div><div class="feature"><template id="B:23"></template><template id="B:24"></template></div><div class="feature"><template id="B:25"></template><template id="B:26"></template></div><div class="feature"><template id="B:27"></template><template id="B:28"></template></div><div class="feature"><template id="B:29"></template><template id="B:2a"></template></div><div class="feature"><template id="B:2b"></template><template id="B:2c"></template></div></div></section></div><script>$RR("B:b","S:b",[["/_next/static/css/1a508ac156e9e471.css","dynamic","as","style"]])</script><div hidden id="S:15"><div class="faq-cards-wrapper"><div class="faq-card"><button>What challenges can a Proactive AI Agent address?</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:2d"></template></div></div><div class="faq-card"><button>What makes the Mpower Proactive AI Agent unique?</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:2e"></template></div></div><div class="faq-card"><button>How do I quantify my return on investment in Proactive AI Agent?</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:2f"></template><template id="B:30"></template></div></div><div class="faq-card"><button>Is Proactive AI Agent just a machine replacement for humans who already do this work?</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:31"></template></div></div><div class="faq-card"><button>Isn't this just another AI in an already crowded market?</button><div class="faq-card-inner" style="visibility:hidden"><template id="B:32"></template><template id="B:33"></template><template id="B:34"></template></div></div></div></div><script>$RC("B:15","S:15")</script><div hidden id="S:19"><figure class=" text-left"><img alt="AI agent" loading="lazy" width="1024" height="646" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fai-agent.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fai-agent.jpg&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fai-agent.jpg&w=2048&q=80"/></figure></div><script>$RR("B:19","S:19",[])</script><div hidden id="S:1a"><h3 class=" " id="">AI Agents that work.</h3></div><script>$RC("B:1a","S:1a")</script><div hidden id="S:1b"><p class=""><html><head></head><body>Proactive AI Agent enables you to understand your customer’s needs, and then saves your customers from having to call-in or log on. Engage every customer, and other associated parties, through multiple milestones, to the fulfillment of the journey, with minimum effort.</body></html></p></div><script>$RC("B:1b","S:1b")</script><div hidden id="S:1c"><p class=""><html><head></head><body><a href="/resources/cxone-mpower-proactive-ai-agent" class="nice-link button-large button-blue" rel="" target="_self" aria-label="See all capabilities - open in same tab">See all capabilities</a></body></html></p></div><script>$RC("B:1c","S:1c")</script><div hidden id="S:1d"><figure class=" text-left"><img alt="man using mobile phone" loading="lazy" width="660" height="370" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-19-2.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-19-2.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-19-2.webp&w=1920&q=80"/></figure></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><h3 class=" " id="">Meet the Future of CX Automation</h3></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><p class=""><html><head></head><body>Learn how Proactive AI Agent goes beyond basic automation to anticipate customer needs and resolve issues before they escalate.</body></html></p></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><p class=""><html><head></head><body><a href="/resources/meet-the-future-of-cx-automation-cxone-mpower-proactive-ai-agent" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Read E-book - open in same tab">Read E-book</a></body></html></p></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><figure class=" text-left"><img alt="Listen for triggers" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIVR-1.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIVR-1.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIVR-1.png&w=256&q=80"/></figure></div><script>$RC("B:21","S:21")</script><div hidden id="S:23"><figure class=" text-left"><img alt="Whole journey conversations" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FVaaS-1.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FVaaS-1.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FVaaS-1.webp&w=256&q=80"/></figure></div><script>$RC("B:23","S:23")</script><div hidden id="S:25"><figure class=" text-left"><img alt="Always-on conversations" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FProduct-Category-Omnichannel-Interaction-channels-min.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FProduct-Category-Omnichannel-Interaction-channels-min.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FProduct-Category-Omnichannel-Interaction-channels-min.webp&w=256&q=80"/></figure></div><script>$RC("B:25","S:25")</script><div hidden id="S:27"><figure class=" text-left"><img alt="Confirm outcomes" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FRESTful-APIs-1-ELECTRIC-inWhite-NICE-blue-01.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FRESTful-APIs-1-ELECTRIC-inWhite-NICE-blue-01.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FRESTful-APIs-1-ELECTRIC-inWhite-NICE-blue-01.webp&w=256&q=80"/></figure></div><script>$RC("B:27","S:27")</script><div hidden id="S:29"><figure class=" text-left"><img alt="The human touch" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Management-01-_1_.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Management-01-_1_.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Management-01-_1_.webp&w=256&q=80"/></figure></div><script>$RC("B:29","S:29")</script><div hidden id="S:2b"><figure class=" text-left"><img alt="Objective seeking conversation" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FCall-Center-Recording-01.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FCall-Center-Recording-01.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FCall-Center-Recording-01.webp&w=256&q=80"/></figure></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2f"><p class=""><html><head></head><body>Proactive AI Agent has the same benefits that we have come to expect from all technological automations.</body></html></p></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:31"><p class=""><html><head></head><body>No. While there are FTE savings by automating tasks, like routine or informational conversations, Proactive AI Agent can also do things humans can’t easily do. For example, transforming a piece of customer data into an actionable format and orchestrating that into a conversational strategy or set of business rules that leads to a transaction. Many of our clients use Proactive AI Agent to guide journeys they don’t have the people staffed for and then leverage their existing staff for higher value engagements. Proactive AI Agent even engages with people to determine which of them is ready to speak to an agent for a high value interaction or inversely stuck in a critical stage and need subject matter expertise before they get frustrated or attrit to a competitor.</body></html></p></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><p class=""><html><head></head><body>As you can see by the answers above, Mpower Proactive AI Agent harnesses the power of complex data transformations, secure business rules, and powerful transactions to do more than simply use AI to tell customers things they should do. Proactive AI Agent transforms business processes into scalable, repeatable, revenue driving and OpEx saving journeys using natural language engagements. AI is a part of the engagement, but AI alone is not capable of securely automating business processes. </body></html></p></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><p class=""><html><head></head><body>Mpower Proactive AI Agent has also been proven over 100s of millions of customer journeys to be able to handle the real-world data, systems, and customer complexity that is present in every large organization. </body></html></p></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><p class=""><html><head></head><body> That’s why we say “AI Agents that work”.</body></html></p></div><script>$RC("B:34","S:34")</script><div hidden id="S:16"><div><template id="B:35"></template><template id="B:36"></template></div></div><script>$RC("B:16","S:16")</script><div hidden id="S:17"><div><template id="B:37"></template><template id="B:38"></template></div></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><div><template id="B:39"></template><template id="B:3a"></template></div></div><script>$RC("B:18","S:18")</script><div hidden id="S:22"><div><template id="B:3b"></template><template id="B:3c"></template></div></div><script>$RC("B:22","S:22")</script><div hidden id="S:24"><div><template id="B:3d"></template><template id="B:3e"></template></div></div><script>$RC("B:24","S:24")</script><div hidden id="S:26"><div><template id="B:3f"></template><template id="B:40"></template></div></div><script>$RC("B:26","S:26")</script><div hidden id="S:28"><div><template id="B:41"></template><template id="B:42"></template></div></div><script>$RC("B:28","S:28")</script><div hidden id="S:2a"><div><template id="B:43"></template><template id="B:44"></template></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2c"><div><template id="B:45"></template><template id="B:46"></template></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><ul class=" " start="1"><template id="B:47"></template><template id="B:48"></template><template id="B:49"></template><template id="B:4a"></template></ul></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><ul class=" " start="1"><template id="B:4b"></template><template id="B:4c"></template><template id="B:4d"></template><template id="B:4e"></template><template id="B:4f"></template></ul></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:30"><ol class=" " start="1"><template id="B:50"></template><template id="B:51"></template><template id="B:52"></template></ol></div><script>$RC("B:30","S:30")</script><div hidden id="S:35"><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Fulfill customer needs, proactively</mark></h3></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><p class=""><html><head></head><body>AI powered outreach that engages each customer and frees up your agents to focus on high-value activities.</body></html></p></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Minimize customer effort</mark></h3></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><p class=""><html><head></head><body>Understand customer needs, engage them on their channel of choice, and take actions on their behalf.</body></html></p></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Full dynamic journey automation</mark></h3></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><p class=""><html><head></head><body>Automate customer journeys across days, weeks, months, or years, with over 30 AI agents out of the box.</body></html></p></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><h3 class=" " id="">Listen for triggers</h3></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><p class=""><html><head></head><body>Analyze data sources to identify when a new proactive engagement should begin, or how an existing one should be changed.</body></html></p></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><h3 class=" " id="">Take action</h3></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><p class=""><html><head></head><body>When customer journeys involve actions, Proactive AI Agent can execute them on the customers behalf.</body></html></p></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><h3 class=" " id="">Always-engaging, with multiple actors</h3></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><p class=""><html><head></head><body>Opens, maintains, and completes millions of simultaneous customer journeys and associated conversations with multiple actors to ensure that customer requirements are understood and effectively fulfilled.</body></html></p></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><h3 class=" " id="">Confirm outcomes</h3></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><p class=""><html><head></head><body>Gathers and organizes data, seamlessly integrating it back into your systems to ensure customer records remain fully up-to-date.</body></html></p></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><h3 class=" " id="">Connecting with a human</h3></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><p class=""><html><head></head><body>In the <10% of high-value cases where a customer needs to connect with a human agent, proactive AI agent provides full journey context and seamless hand off</body></html></p></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><h3 class=" " id="">Increase agent productivity</h3></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><p class=""><html><head></head><body>Removes inbound queries that stretch resources, leaving agents to handle high value interactions, upsells, and technical requests</body></html></p></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><li class=" ">A Proactive AI Agent will automatically guide customers (or citizens, patients, students etc.) through to the completion of specific activities. Proactive AI Agent is available out-of-the-box across industry sectors, including healthcare, local and national government, financial services, telecommunications, utilities, and education.</li></div><script>$RC("B:47","S:47")</script><div hidden id="S:48"><li class=" ">For example, if your business relies on customers completing complex applications, renewals, or onboarding processes, Proactive AI Agent can reach out and guide them through their loan application / benefits certification / health plan selection / system upgrade / academic semester financial aid request, etc.</li></div><script>$RC("B:48","S:48")</script><div hidden id="S:49"><li class=" ">Or, if your operations rely on patients or customers being prepared for an appointment, Proactive AI Agent can manage the pre-requisites and ensure that everything is in place for a right-first-time engagement.</li></div><script>$RC("B:49","S:49")</script><div hidden id="S:4a"><li class=" ">Or, if your business relies on people paying their bills, Proactive AI agent can guide them to early resolution without penalties, fees, service interruption, or collections activity.</li></div><script>$RC("B:4a","S:4a")</script><div hidden id="S:4b"><li class=" ">Instead of waiting for customers to call in with their needs or requiring customers to login to apps or websites to solve their own problems (and sending messages / reminders / notifications when they don’t), Proactive AI Agent starts with a business goal and guides customers on a journey to make sure that goal, and all associated milestones, are reached. </li></div><script>$RC("B:4b","S:4b")</script><div hidden id="S:4c"><li class=" ">With Proactive AI Agent, all stakeholders are automatically engaged for every critical task and associated dependency, and the AI Agent then transacts on behalf of the customer. </li></div><script>$RC("B:4c","S:4c")</script><div hidden id="S:4d"><li class=" ">Unlike previous generation automated CX systems (such as chatbots or 2-way messaging) which remain engaged only for a session or a short period of time (usually 24 hours or less), Proactive AI Agent can seamlessly manage a customer journey over days, weeks, or years.</li></div><script>$RC("B:4d","S:4d")</script><div hidden id="S:4e"><li class=" ">Proactive AI Agent is available via a configuration interface. Select the journey that is closest to your requirement, then configure the necessary adjustments / additions / data feeds / transactional API’s. </li></div><script>$RC("B:4e","S:4e")</script><div hidden id="S:4f"><li class=" ">Above all, however, our AI Agent has been proven, at scale, effectively automating 100s of millions of customer journeys for many of the largest organizations in the world, across every industry sector.</li></div><script>$RC("B:4f","S:4f")</script><div hidden id="S:50"><li class=" ">Reducing manual work for the provider. Proactive AI Agent can take over repetitive tasks e.g. scheduling appointments, updating insurance details, or completing loan applications. There will be fewer inbound calls / chats / since more tasks are fully automated, freeing up your call center agents to focus on true value-add engagements with your customers.</li></div><script>$RC("B:50","S:50")</script><div hidden id="S:51"><li class=" ">Reducing operational costs for the provider. Proactive AI Agent ensures customers / citizens / patients are fully engaged in all necessary actions. This saves time and money by avoiding wasteful steps in every process.</li></div><script>$RC("B:51","S:51")</script><div hidden id="S:52"><li class=" ">Reducing effort for the customer. Proactive engagement and automated fulfilment of a customer’s requirements is always better than waiting for customers to call in or getting them to login and solve their own problems. Reduced effort and greater attention results in improved customer experience, decreased churn, increased upsell, and greater lifetime value.</li></div><script>$RC("B:52","S:52")</script></body></html></body></html>