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class="header-nav-item-title">Connaissances</p><p class="header-nav-item-description">Centralisez les données et la connaissance client</p></a></li></ul></div><div class="header-nav-menu-section"><p class="header-nav-title">Automatisation du Service Client</p><ul><li><a href="/fr/platform/platform-overview"><p class="header-nav-item-title">Présentation de la plateforme</p><p class="header-nav-item-description">Plateforme d'IA pour automatisation du service client</p></a></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/fr/products"><span>Produits</span></a><div class="header-nav-columns"><div class="header-nav-columns-inner" data-columns="2"><div class="header-nav-promo"><p class="header-nav-title">L'IA de confiance pour les entreprises</p><ul><li><a href="/fr/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">IA pour les employés</p></a></li><li><a href="/fr/products/autopilot"><p 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(WEM)</p></a></li><li><a href="/fr/products/orchestration-and-routing"><p class="header-nav-item-title">Routage & Orchestration des Parcours</p><p class="header-nav-item-description">Parcours client fluide sur tous les canaux, voix et digitaux</p></a></li><li><a href="/fr/products/agent-assist"><p class="header-nav-item-title">Accompagnement de l'Agent</p><p class="header-nav-item-description">Outils IA pour guider et coacher les agents en temps réel</p></a></li><li><a href="/fr/products/cx-analytics"><p class="header-nav-item-title">Analytique CX</p><p class="header-nav-item-description">Des insights concrets pour améliorer l'expérience client</p></a></li><li><a href="/fr/products/open-cloud-platform"><p class="header-nav-item-title">Plateforme Cloud Ouverte</p><p class="header-nav-item-description">Plateforme cloud-native innovante pour soutenir l'expansion de votre expérience client</p></a></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/fr/solutions"><span>Solutions</span></a><div class="header-nav-columns"><div class="header-nav-columns-inner" data-columns="2"><div class="header-nav-promo"><p class="header-nav-title">Par objectif métier</p></div><div class="header-nav-menu-section"><p class="header-nav-title">Par objectif métier</p><ul><li><a href="/fr/solutions/grow-revenues"><p class="header-nav-item-title">Augmenter les Revenus</p><p class="header-nav-item-description">Accélérez les ventes et la croissance du centre d’appels</p></a></li><li><a href="/fr/solutions/employee-engagement"><p class="header-nav-item-title">Engager les Employés</p><p class="header-nav-item-description">Renforcez l’autonomie et l’engagement</p></a></li><li><a href="/fr/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Fidéliser vos clients</p><p class="header-nav-item-description">Améliorez la fidélité client à chaque interaction</p></a></li><li><a href="/fr/solutions/drive-digital-transformation"><p class="header-nav-item-title">Stimuler la Transformation Digitale</p><p class="header-nav-item-description">Renforcez l’agilité et modernisez votre entreprise</p></a></li><li><a href="/fr/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Accroître l'Efficacité Opérationnelle</p><p class="header-nav-item-description">Exploitez l’IA et l’automatisation</p></a></li><li><a href="/fr/solutions/move-to-the-cloud"><p class="header-nav-item-title">Passer au Cloud</p><p class="header-nav-item-description">Migrez vos opérations vers le cloud</p></a></li><li><a href="/fr/solutions/improve-compliance"><p class="header-nav-item-title">Améliorer la Conformité</p><p class="header-nav-item-description">Protégez votre entreprise et vos clients</p></a></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/fr/services"><span>Services</span></a><div class="header-nav-columns"><div class="header-nav-columns-inner" data-columns="1"><div class="header-nav-menu-section"><p class="header-nav-title">Services</p><ul><li><a href="/fr/services/customer-support"><p class="header-nav-item-title">Support client</p><p class="header-nav-item-description">Un support mondial sur lequel vous pouvez compter</p></a></li></ul></div></div></div></li><li class="header-nav-dropdown"><a href="/fr/resources"><span>Ressources</span></a><div class="header-nav-columns"><div class="header-nav-columns-inner" data-columns="1"><div class="header-nav-menu-section"><p class="header-nav-title">Ressources</p><ul><li><a href="/fr/resources"><p class="header-nav-item-title">Ressources</p><p class="header-nav-item-description">Livre blancs, fiches produit, démos et autres</p></a></li><li><a href="/fr/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">Les dernières actualités CX par nos experts</p></a></li><li><a href="/fr/events"><p class="header-nav-item-title">Évènements</p><p 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href="https://resources.nice.com/fr/cxone-mpower" class="nice-link button-large button-blue" aria-label="Get Started - open in same tab"> En savoir plus </a> </p> </div>  <div class="items-center justify-center mt-4 tablet:mt-0 hidden tablet:flex"> <img src="https://resources.nice.com/wp-content/uploads/2024/10/Mpower-logo-on-black.png" alt="AI Customer Service Image" class="h-auto" style="width: 80%;max-width: 450px;"> </div> </div> </div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-homepage"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Découvrez CXone Mpower.</mark><br>La plateforme IA pour l'automatisation du service client.</h3><p class="text-center"><html><head></head><body>Allez au-delà du service client traditionnel en offrant des expériences proactives et personnalisées grâce à l'IA. Augmentez la satisfaction, l'efficacité et les économies – le tout sur une plateforme puissante.</p></div></section><section class="feature-columns-bordered"><div><div class="feature"><figure class=" text-left"><img alt="" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FWF-Augmentation_fbbb41.jpg&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FWF-Augmentation_fbbb41.jpg&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FWF-Augmentation_fbbb41.jpg&w=384&q=80"/></figure><div><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">AUGMENTATION DES AGENTS</mark></h3><p class=""><html><head></head><body>Améliorer la performance des employés grâce aux solutions d'IA</body></html></p></div></div><div class="feature"><figure class=" text-left"><img alt="" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Finteraction-orchestration_2e5c48.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Finteraction-orchestration_2e5c48.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Finteraction-orchestration_2e5c48.png&w=384&q=80"/></figure><div><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">ORCHESTRATION DES INTERACTIONS</mark></h3><p class=""><html><head></head><body>Orchestration des flux de travail à travers toutes les interactions</body></html></p></div></div><div class="feature"><figure class=" text-left"><img alt="" loading="lazy" width="160" height="160" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FService-Automation_441091.jpg&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FService-Automation_441091.jpg&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2FService-Automation_441091.jpg&w=384&q=80"/></figure><div><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">AUTOMATISATION DU SERVICE</mark></h3><p class=""><html><head></head><body>Automatiser le service client de bout en bout</body></html></p></div></div></div></section><p class="text-center"><html><head></head><body><a href="/fr/platform/platform-overview" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Découvrez la plateforme - open in same tab">Découvrez la plateforme</a></body></html></p></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-homepage"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Dernières <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Nouvelles</mark></h3></div></section><section class="latest-news custom py-[30px] tablet:py-[50px]"><div class="overflow-hidden max-w-[1920px] mx-auto"><div class="news-slider"><div class="swiper"><div class="swiper-wrapper flex"><a class="swiper-slide news-slider-blue-card" href="/fr/lp/forresterwave2023" target="_self"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fforrester_wave_877x364.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fforrester_wave_877x364.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fforrester_wave_877x364.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Nouveau ! Forrester nomme NICE leader dans la catégorie CCaaS.</h3></div><div class="text-link">Voir le rapport</div></a><a class="swiper-slide news-slider-dark-card" href="https://get.nice.com/Market-Research-Gartner-MQ_2023.html?_gl=1*1yvptoc*_gcl_au*MTk2NDU3MDEzMS4xNzIzMDIyNzAz*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcyNTAzMDcyMS4yMDYuMS4xNzI1MDMxMzQ0LjYwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE figure parmi les leaders du Magic QuadrantTM 2022 de Gartner© dans la catégorie RPA (Robotic Process Automation)</h3></div><div class="text-link">Voir le rapport</div></a><a class="swiper-slide news-slider-gray-card" href="https://get.nice.com/Gartner-Critical-Capabilities-2023.html?_gl=1*1yvptoc*_gcl_au*MTk2NDU3MDEzMS4xNzIzMDIyNzAz*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcyNTAzMDcyMS4yMDYuMS4xNzI1MDMxMzQ0LjYwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2022-gartner-critical-capabilities-for-rpa-fr.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2022-gartner-critical-capabilities-for-rpa-fr.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2F2022-gartner-critical-capabilities-for-rpa-fr.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE obtient le meilleur score du rapport 2022 de Gartner© sur la RPA pour son cas d’usage sur l’automatisation assistée</h3></div><div class="text-link">Voir le rapport</div></a><a class="swiper-slide news-slider-dark-card" href="https://get.nice.com/SPARK-Matrix-Leader-2023.html?_gl=1*14ojw8p*_gcl_au*MTk2NDU3MDEzMS4xNzIzMDIyNzAz*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcyNTAzMDcyMS4yMDYuMS4xNzI1MDMxMzQ0LjYwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Freport.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Freport.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Freport.webp&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>NICE nommé leader dans la SPARK MatrixTM du Quadrant Knowledge Solutions dans le domaine de la Voix du Client</h3></div><div class="text-link">Voir le rapport</div></a><a class="swiper-slide news-slider-blue-card" href="https://get.nice.com/Gartner-MQ-2023.html?_gl=1*14ojw8p*_gcl_au*MTk2NDU3MDEzMS4xNzIzMDIyNzAz*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcyNTAzMDcyMS4yMDYuMS4xNzI1MDMxMzQ0LjYwLjAuMA.." target="_blank"><div class="h-[220px] min-h-[220px] w-full"><img alt="" loading="lazy" width="877" height="364" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fgartner-877x364-fr.png&w=1920&q=80"/></div><div class="news-slider-card-content"><h3>Transformez votre Expérience Client en collaborant avec le partenaire 8 fois leader du Magic QuadrantTM de Gartner©</h3></div><div class="text-link">Voir le rapport</div></a></div></div><div class="news-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="news-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div><div class="news-slider-dots mx-auto mt-[30px] max-w-[500px]"></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-homepage"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Les plus grandes entreprises au monde nous font confiance.</h3></div></section><section class="featured-logos-carousel"><div class="overflow-hidden"><div class="trusted-slider height-50"><div class="swiper"><div class="swiper-wrapper !ease-linear"><div class="swiper-slide"><img alt="" loading="lazy" width="200" height="100" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2F200x100-AAA.jpg&w=256&q=80 1x, 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0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="trusted-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div></div></div></section></div><section class="customer-stories-video skin-gray"><div><div class="left-part"><h3 class=" " id="">Nos témoignages clients</h3><p class=""><html><head></head><body>Notre engagement à améliorer l’expérience client de nos clients nous vaut aujourd’hui la confiance de plus de 620 000 agents dans le monde. Voici ce qu’ils en disent.</body></html></p></div><div class="right-part"><div class="customer-stories-slider "><div class="flex justify-end"><div class="customer-stories-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1.1em" viewBox="0 0 320 512"><path fill="#101820" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="customer-stories-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1.1em" viewBox="0 0 320 512"><path fill="#101820" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div></div><div class="swiper"><div class="swiper-wrapper mt-[14px]"><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="54h2G6E7mjPb44pGJHqRqq"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Forganizations-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Forganizations-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Forganizations-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Avec pour mission de confectionner et de vendre les meilleurs paniers-cadeaux au monde, Wine Country Gift Baskets s’attache à fournir un service client de la meilleure qualité possible.</p><p>Voir la vidéo</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="54h2G6E7mjPb44pGJHqRqq" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="1mG6ESLJcLG16K5xhAKpMM"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fsolera-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Solera reconnaît la valeur ajoutée de l'IA et de l'automatisation qui arment ses employés pour offrir une expérience client exceptionnelle. Enlighten AI est la solution idéale pour mettre en œuvre l'Expérience Client et accompagner la vision de Solera.</p><p>Voir la vidéo</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="1mG6ESLJcLG16K5xhAKpMM" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="za8Ntar3h9Vf7pN9RedKFy"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fwinecountry-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Découvrez comment NetApp a créé un système de support multicanal en mettant la connaissance client au cœur de leur stratégie.</p><p>Voir la vidéo</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="za8Ntar3h9Vf7pN9RedKFy" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div><div class="swiper-slide tablet:pl-10 tablet:pr-[5px]"><div class="customer-stories-item relative cursor-pointer" data-uuid="pcWEMwLhC7Hhf3pbAXTLJp"><img alt="" loading="lazy" width="674" height="375" decoding="async" data-nimg="1" class="customer-slide-image" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fecsi-homepage-video-thumbnail-674x375-no-text.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fecsi-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fecsi-homepage-video-thumbnail-674x375-no-text.webp&w=1920&q=80"/><div class="customer-slide-content"><p>Découvrez comment Lumen va au-delà du simple parcours sans effort pour offrir une Expérience Client personnalisée et humanisée avec NICE ContactEngine. Résultat, des économies de coûts et une expérience client optimale.</p><p>Voir la vidéo</p></div><section class="vidyard-video vidyard vidyard-player-embed" data-video-id="pcWEMwLhC7Hhf3pbAXTLJp" data-videotype="single"><div class="vidyard-video__inner"><div class="vidyard-video__container"><div class="vidyard-video__iframe-outer"></div></div></div></section></div></div></div></div></div></div></div></section><div class="nice-group skin-extra-black max-width-none" id=""><figure class=" text-left"><img alt="CXone Mpower marketecture French version" loading="lazy" width="1024" height="576" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-marketecture-v3.jpg&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-marketecture-v3.jpg&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FCXone-Mpower-marketecture-v3.jpg&w=2048&q=80"/></figure></div><section class="analyst-perspective"><div class="overflow-hidden py-[50px] tablet:my-[30px]" style="background:url(https://resources.nice.com/wp-content/uploads/2024/02/geometric-background.png) no-repeat center center"><div class="mx-auto max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><h3>Les analystes le disent mieux que nous.</h3><div class="analyst-perspective-cards-wrapper px-[12px] tablet:px-0 "><div class="swiper"><div class="swiper-wrapper my-4 flex justify-start"><div class="swiper-slide analyst-perspective-card bg-red" data-name="Forrester"><p class="title">Forrester nomme NICE leader dans la catégorie CCaaS</p><p class="description">La Wave™ Forrester : Contact Center As A Service, Q1 2023 – les résultats du rapport sont disponibles !<br /><br />Obtenez votre propre copie du rapport.</p><a class="text-link " target="_self" aria-label="Forrester nomme NICE leader dans la catégorie CCaaS - open in same tab" href="/fr/lp/forresterwave2023">Obtenir le rapport</a><div><img alt="" loading="lazy" width="223" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-primary" data-name="Rapport"><p class="title">Rapport Magic Quadrant 2022 de Gartner catégorie CCaaS</p><p class="description">NICE a été positionné leader dans le Magic Quadrant™ de Gartner® dans la catégorie CCaaS pour la huitième année consécutive grâce à sa plateforme cloud CXone. Découvrez comment.</p><a class="text-link " target="_blank" aria-label="Rapport Magic Quadrant 2022 de Gartner catégorie CCaaS - open in new tab" href="https://get.nice.com/Q322-Gartner-CCaaS-MQ.html?_gl=1*hr14nv*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcxNTg4NTcwMS4yNy4xLjE3MTU4ODg1MjcuNTMuMC4w">Obtenir le rapport</a><div><img alt="" loading="lazy" width="163" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-darkblue" data-name="Un"><p class="title">Un rapport publié par Metrigy récompense NICE CXone Expert</p><p class="description">Nice CXone Expert reçoit la distinction la plus élevée décernée par Metrigy dans son rapport d'évaluation des bases de connaissances en libre-service pour les clients.</p><a class="text-link " target="_blank" aria-label="Un rapport publié par Metrigy récompense NICE CXone Expert - open in new tab" href="https://get.nice.com/2022-MetriStar-Customer-Self-Service-Report.html?_ga=2.145881780.1639187871.1654607694-872676740.1654607694&#038;_gl=1*pgm2gx*_ga*MTc3ODA2MzA3LjE3MTUyMzY0MDA.*_ga_MXZ2F9QG0Y*MTcxNTg4NTcwMS4yNy4xLjE3MTU4ODg1MjcuNTMuMC4w">Obtenir le rapport</a><div><img alt="" loading="lazy" width="157" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fmetrigy-white-157x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fmetrigy-white-157x38-1.png&w=384&q=80 2x" 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\"opt-in-verbiage\", label: \"Opt-In Verbiage\" }];\r\n\r\n checkboxes.forEach((checkbox) =\u003e {\r\n const div = document.createElement(\"div\");\r\n div.className = \"checkbox-container\"; // Add a class for styling\r\n\r\n const input = document.createElement(\"input\");\r\n input.type = \"checkbox\";\r\n input.id = checkbox.id;\r\n input.name = checkbox.id;\r\n input.checked = true;\r\n\r\n div.appendChild(input);\r\n\r\n const privacyPolicy = document.createElement(\"div\");\r\n privacyPolicy.innerHTML = `\u003cb\u003eWant to stay connected?\u003c/b\u003e Check this box to confirm your consent for us to use your contact details to provide news and updates from NICE. You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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