CXone Mpower Pricing

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</script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-K5JWPS4'); </script> </head> <body> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K5JWPS4" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div class="global-wrap"> <header> <div class="container"> <div class="header-inner"> <a href="https://www.nice.com/"> <img class="logo" src="/websites/pricing/img/nice-logo-black.png" alt> </a> <a href="https://www.nice.com/contact-us" class="btn">Get in Touch</a> </div> </div> </header> <section class="hero"> <div class="breadcrumbs" id="top"> <div class="container"> <ul> <li> <a href="https://www.nice.com/">Home</a> </li> <li> <a href="https://www.nice.com/websites/pricing">CXone Mpower Pricing</a> </li> </ul> </div> </div> <div class="container"> <div class="title-block"> <h2 class="pretitle">Pricing</h2> <h1>Find the Right CXone Mpower Package for You</h1> <p>Our flexible packages allow you to customize NICE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.</p> </div> </div> </section> <section class="customers"> <div class="container"> <h2>25,000+ customers worldwide rely on NICE</h2> <div class="customer-row"> <div class="logos-row"> <div class="customer"><img src="/websites/pricing/img/logos/disney.png" alt></div> <div class="customer"><img src="/websites/pricing/img/logos/aaa.png" alt></div> <div class="customer"><img src="/websites/pricing/img/logos/walmart-1.0.png" alt></div> <div class="customer visa"><img src="/websites/pricing/img/logos/visa.png" alt></div> <div class="customer"><img src="/websites/pricing/img/logos/verizon.png" alt></div> <div class="customer"><img src="/websites/pricing/img/logos/ibm.png" alt></div> <div class="customer"><img src="/websites/pricing/img/logos/pfizer.png" alt></div> </div> </div> </div> </section> <section class="cxone-price price"> <div class="container"> <div class="title-block"> </div> <div class="row"> <div class="col col-text"> <div class="img-wrap"> <img class="logo" src="/websites/pricing/img/cxone-mpower-logo.png" alt> </div> <h2> <span>CXone Mpower</span><br> Automate Your <br>Customer Service </h2> <p>Seamlessly Orchestrate Workflows, Agents, <br>Data, and Knowledge</p> </div> <div class="col"> <div class="row-price"> <div class="col"> <div class="item open"> <div class="item-head"> <h3>CXone Mpower Ultimate Suite</h3> <div class="item-head-price"> <span>$249</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <h4>Proactive AI-Powered Experiences on a Single Platform</h4> </div> <div class="item-content"> <ul> <li>Design, build, and operate every element across every customer journey and touchpoint</li> <li>Complete end-to-end automation of Customer Service Workflows</li> <li>Full orchestration of human and AI agents</li> <li>AI trained on billions of Customer Service interactions with brand specific guardrails and access</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" aria-label="Open popup with contact form" data-form-id="8256" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> <a href="https://www.nice.com/cxone-mpower" target="_blank" class="nice-link">Learn more</a> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="price price-section"> <div class="container"> <div class="row-price"> <div class="title-block"> <div class="currency-exchange"> <span>Currency</span> <select class="currency-select" id="currency-1" aria-label="Select currency"> <option value="USD">USD</option> <option value="GBP">GBP</option> <option value="EUR">EUR</option> <option value="JPY">JPY</option> <option value="AUD">AUD</option> <option value="NZD">NZD</option> </select> </div> </div> <div class="col first-line"> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Digital Agent </h3> <div class="item-head-price"> <span>$71</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Digital first package supports 30+ digital channels</h4> </div> <div class="item-content"> <ul> <li>Common data sets and models</li> <li>Unified administration and user interface</li> <li>Digital Agent routing for 30+ channels</li> <li>Dedicated agent and supervisor workspace</li> <li>Prebuilt data visualization dashboard and reports</li> <li>Digital recording and storage</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7138" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Voice Agent</h3> <div class="item-head-price"> <span>$94</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Support voice calls for live agents and self-service</h4> </div> <div class="item-content"> <ul> <li>CXone multi-tenant cloud, open platform, common data sets and models</li> <li>Unified administration and user interface</li> <li>Universal queue with concurrent interaction handling</li> <li>Dedicated agent and supervisor workspace</li> <li>Self-Service via voice IVR with no-code configuration</li> <li>Prebuilt and customizable cross-domain dashboards and reports</li> <li>Voice recording and storage</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7244" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Omnichannel Agent </h3> <div class="item-head-price"> <span>$110</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Get true omnichannel with blended digital and voice</h4> </div> <div class="item-content"> <ul> <li>Omnichannel blended routing for digital and voice</li> <li>Unified administration and user interface</li> <li>Universal queue with concurrent interaction handling</li> <li>Voice and digital capture, storage, search and playback</li> <li>Dedicated agent and supervisor workspace</li> <li>Voice and digital prebuilt data visualization dashboards and reports</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7245" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> </div> <div class="title-block title-block-sec"> </div> <div class="col"> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Essential Suite</h3> <div class="item-head-price"> <span>$135</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Empower agents with Quality Management</h4> </div> <div class="item-content"> <ul> <li>Includes Omnichannel Agent package, plus: </li> <li>Screen recording for agent desktop for both voice and digital interactions</li> <li>Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. </li> <li>Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents</li> <li>Prebuilt and customizable cross-domain dashboards and reports</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7246" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Core Suite</h3> <div class="item-head-price"> <span>$169</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Optimize efficiency and engagement with WFM and Performance reporting</h4> </div> <div class="item-content"> <ul> <li>Includes Essential Suite, plus: </li> <li>Omnichannel AI forecasting and scheduling</li> <li>Agent mobile scheduling app with auto approvals</li> <li>Adherence and time utilization insights</li> <li>Enhanced performance visualization and insights</li> <li>360 view of the agent KPIs, metrics and trends</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7247" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> <div class="item open"> <div class="item-head"> <span class="check"></span> <h3>CXone Mpower Complete Suite </h3> <div class="item-head-price"> <span>$209</span> <span>/</span> <span>month*</span> <p>Request a Quote</p> </div> <div class="arrow"> <i class="fa-solid fa-chevron-down"></i> </div> <h4>Improve CX with the complete suite including Analytics & VOC</h4> </div> <div class="item-content"> <ul> <li>Includes Core suite, plus: </li> <li>Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions</li> <li>Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics</li> <li>Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting</li> <li>Contextual and conversational customer feedback</li> <li>Capture Voice of the Customer as part of IVR and quality workflows</li> </ul> <div class="btns-wrap"> <a href="#form-modal" class="contact-btn glightbox" data-form-id="7248" data-form-title="Contact us" data-form-thnx-msg="Thank you!">Contact us <i class="fa-solid fa-angle-right"></i></a> </div> </div> </div> </div> </div> <p class="note">*Prices listed as per-agent per-month.</p> </div> </section> <section class="feature-columns"> <div class="container"> <h2 class="text-center">Add-on to your package with our selection of <span>a-la-carte services.</span></h2> <div class="icon-cards-wrapper"> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/CXone-Expert.svg" width="80" height="80" alt> </div> <div class="text"> <h3>Knowledge Management</h3> <p>Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/knowledge-management" class="btn btn-white">Learn more</a></div> </div> </div> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/CXone-Guide.svg" width="80" height="80" alt> </div> <div class="text"> <h3>Agent Augmentation</h3> <p>Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/ai-for-employees" class="btn btn-white">Learn more</a></div> </div> </div> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/icon_Enlighten-Autopilot.svg" width="80" height="80" alt> </div> <div class="text"> <h3>AI-powered Self-Service</h3> <p>Create customized self - service with trusted company knowledge to align every response with brand and business goals.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/ai-for-consumers" class="btn btn-white">Learn more</a></div> </div> </div> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/Enlighten-Copilot.svg" width="80" height="80" alt> </div> <div class="text"> <h3>Automated Interaction Summarization</h3> <p>Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/enlighten-autosummary" class="btn btn-white">Learn more</a></div> </div> </div> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/Proactive-Dialer.svg" width="80" height="80" alt> </div> <div class="text"> <h3>Proactive Engagement</h3> <p>Engage all your customers, even the silent ones. No more relying on expensive assumptions about your customers.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/proactive-conversational-ai" class="btn btn-white">Learn more</a></div> </div> </div> <div class="card"> <div class="icon"> <img src="/websites/pricing/img/icons/Enlighten-AI-Routing.svg" width="80" height="80" alt> </div> <div class="text"> <h3>Experience Optimization</h3> <p>Analyze conversations to build effective self-service and transform your digital CX.</p> <div class="btn-wrap"><a target="_blank" href="https://www.nice.com/products/experience-optimization-enlighten-xo" class="btn btn-white">Learn more</a></div> </div> </div> </div> </div> </section> <footer> <div class="footer__utility"> <div class="footer__utility__inner"> <ul> <li> <a href="https://www.nice.com/company/legal/terms-of-use">Terms of Use</a> </li> <li> <a href="https://www.nice.com/sitemap">Site Map</a> </li> <li> <a href="https://www.nice.com/company/legal/privacy-policy">Privacy Policy</a> </li> <li> <a href="https://www.nice.com/company/legal">Legal</a> </li> <li> <a href="##" class="footer-link ot-sdk-show-settings">Cookies Settings</a> </li> </ul> <div class="footer__copyright"> © <span class="year">2024</span> NICE </div> </div> </div> </footer> </div> <div id="form-modal" class="modal-inline"> <h2 class="text-center"></h2> <div class="before_submit"> <div class="form-wrapper"> </div> </div> <div class="after_submit"></div> </div> <a href="#top" class="back-to-top" id="backToTop"><i class="fa-solid fa-angle-up"></i> <span>Back to top</span></a> <script src="//get.nice.com/js/forms2/js/forms2.min.js"></script> <script src="https://get.nice.com/rs/069-KVM-666/images/nice-interesting-domains-v2.js"></script> <script src="/websites/pricing/js/main.js?v=40"></script> <script type="text/javascript" async> (function () { function initMunchkin() { Munchkin.init('069-KVM-666'); } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = document.location.protocol + '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function () { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('body')[0].appendChild(s); })(); </script> </body> </html>

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CXone Mpower Pricing | NICE