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Jira Service Management for Retail and eCommerce Companies
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data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Get it free" >Get it Free</a> </li> <li class="outline-element"></li> <li id="adg4-nav-link-features" class="nav-link productNav single adg4-nav-link-features"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-2288f1ea-e6d9-42d0-979a-9be7c7e06cac" href="/software/jira/service-management/features" data-event="clicked" data-uuid="2288f1ea-e6-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Features </a> </li> <li id="adg4-nav-link-solutions" class="nav-link productNav has-dropdown multi adg4-nav-link-solutions"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Solutions <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> By use case <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button 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</div> <div class="tab-content-area productNav cols-3"> <div id="column-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" class="singular-column-content active"> <p class="column-title">By use case</p> <a href="/software/jira/service-management/itsm-software" data-event="clicked" data-uuid="287ca4ff-e6" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >IT support</a> <a href="/software/jira/service-management/it-operations" data-event="clicked" data-uuid="747f5065-67" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >IT Operations</a> <a href="/software/jira/service-management/features/enterprise-service-management" data-event="clicked" data-uuid="bfa0bd2a-82" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Business Teams</a> <a href="/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="67c07098-96" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Customer Service</a> <a href="/software/jira/service-management/hr" data-event="clicked" data-uuid="7074e36b-13" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Human Resources</a> </div> <div id="column-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" class="singular-column-content "> <p class="column-title">By capability</p> <a href="/software/jira/service-management/help-desk-software-small-business-software" data-event="clicked" data-uuid="66ffc5f8-d7" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" 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url("https://wac-cdn.atlassian.com/dam/jcr:28959324-476f-444a-b5d3-4a193dfb0361/jsm-industry-hero-1800.svg?cdnVersion=2449") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container reduced-row"> <div class="column column-md-9 lg-cozy-top light-text no-flex" > <div class="component component--heading-textblock text-oversized"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Power up your Retail and e-Commerce support with Jira Service Management </h1> <p>Retail and e-commerce companies use Jira Service management to stay ahead of their competition with an AI-powered experience that increases support satisfaction, scales efficiently, and protects their customers' data.</p> </div> <div class="component flexRow alignContentStretch alignItemsCenter justifyStart noWrap no s24 between component--block lg-cozy-bottom" > <div class="component component--link-button "> <a href="/software/jira/service-management/free" data-event="clicked" data-uuid="75867af1-5c" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Try it free" data-label-english="Try it free" class="component__link button button--two button--regular button--primary " > Try it free </a> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="bf50f7e8-c4" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Join a demo" data-label-english="Join a demo" class="component__link link-arrow " > Join a demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid md-outerspace-top"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="119e2346" alt="Jira Service Management retail portal." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:014f88d4-c6f2-4892-8502-4d97c57a19d8/jsm-retail-portal.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modernize your retail services </h3> <p>Unite teams on one customizable, AI-powered platform that integrates customer feedback across retail channels to streamline processes and workflows. Enable employees to access real-time data on inventory, sales, and customer behavior across all operational channels.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/features/itsm#request-management" data-event="clicked" data-uuid="54325fc3-59" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Increase customer satisfaction </h3> <p>Retail operations teams can resolve issues faster and increase their customer satisfaction score by collaborating on one platform. Teams can use AI to gauge customer sentiment and rapidly respond to <a data-event="clicked" data-uuid="6cc34b26-df0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="requests" data-label-english="requests" href="/itsm/service-request-management">requests</a>, <a data-event="clicked" data-uuid="6cc34b26-df1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="incidents" data-label-english="incidents" href="/incident-management">incidents</a>, and <a data-event="clicked" data-uuid="6cc34b26-df2" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="changes" data-label-english="changes" href="/itsm/change-management">changes</a>.</p> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="05041e31" alt="Open incidents view with linked issues from Jira in Jira Service Management" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:7d6c0b5b-1d96-4385-91a2-2c9c206b0490/jsm-retail-incidents.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-7 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="5b9e7d96" alt="Jira automation library under the Service management category" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:125d3860-309d-4ed9-b718-a1f79b398be1/jsm-retail-automation.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="column column-md-5 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Scale your e-commerce efficiently </h3> <p>As markets become more competitive, speed and service is the name of the game. Provide efficient online retail service to customers by using AI-powered configuration and no-code forms, workflows, and automations.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/tips-and-tricks/automation#overview" data-event="clicked" data-uuid="952e01de-12" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom"> <div class="row flex-container reduced-row"> <div class="column column-md-5 column-xs-order-1 column-md-order-0 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > Protect your customers’ data </h3> </div> <p>As an industry that handles sensitive customer information and data, it’s vital that retail and e-commerce companies keep their technology current, ensure privacy, and maintain regulatory compliance.</p> </div> <div class="component component--link-button "> <a href="/trust" data-event="clicked" data-uuid="e8a4c299-b6" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Atlassian security" data-label-english="Atlassian security" class="component__link link-arrow " > Atlassian security<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-7 column-xs-order-0 column-md-order-1 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image"> <img id="3a5135be" alt="Authentication policies dashboard in Jira Service Management." class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:7d72c59d-a76f-476c-ae7b-c1cf931597e1/jsm-retail-authentication.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> <div class="container-fluid" data-container-id="3a2a9522-062a-402f-b8c4-c68b99c59857"> <style class="background-image-styles" data-for="3a2a9522-062a-402f-b8c4-c68b99c59857"> [data-container-id="3a2a9522-062a-402f-b8c4-c68b99c59857"] { background-image: linear-gradient(180deg, #deebff, #ffffff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-8 column-md-offset-2 md-comfortable-top xs-cozy-bottom text-center no-flex" > <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Jira Service Management features for Retail and e-Commerce companies </h2> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/features" data-event="clicked" data-uuid="5a03709a-30" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explore all features" data-label-english="Explore all features" class="component__link link-arrow " > Explore all features<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Message speech bubble icon." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #091e42; fill-rule:evenodd;" d="M36,5.13A4.2,4.2,0,0,0,31.81.93H4.19A4.2,4.2,0,0,0,0,5.13V25.75a4.2,4.2,0,0,0,4.19,4.19H12l4.51,4.51a2.09,2.09,0,0,0,3,0L24,29.94h7.82A4.2,4.2,0,0,0,36,25.75ZM24.82,10.37a1.57,1.57,0,0,1,.07,3.14H11.18a1.58,1.58,0,0,1-.07-3.15H24.82ZM19.4,18.93a1.57,1.57,0,0,0-1.57-1.57H11.11a1.58,1.58,0,0,0,.07,3.15H17.9A1.57,1.57,0,0,0,19.4,18.93Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Request management </h3> <p>Omni-channel, AI-powered virtual service agent support makes it easy to provide fast help where and when your customers need it.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Hive icon with hexagons." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M26.1,17.85a3.32,3.32,0,0,1,3.34,0l4.88,2.81A3.36,3.36,0,0,1,36,23.56v5.62a3.34,3.34,0,0,1-1.68,2.9L29.44,34.9a3.37,3.37,0,0,1-3.34,0l-4.89-2.82a3.34,3.34,0,0,1-1.68-2.9V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M6.56,17.85a3.32,3.32,0,0,1,3.34,0l4.89,2.81a3.36,3.36,0,0,1,1.68,2.9v5.62a3.34,3.34,0,0,1-1.68,2.9L9.9,34.9a3.37,3.37,0,0,1-3.34,0L1.68,32.08A3.34,3.34,0,0,1,0,29.18V23.56a3.36,3.36,0,0,1,1.68-2.9Z"/><path style="fill: #ffffff; fill-rule:evenodd;" d="M16.33,1.1a3.37,3.37,0,0,1,3.34,0l4.89,2.82a3.36,3.36,0,0,1,1.67,2.9v5.62a3.37,3.37,0,0,1-1.67,2.9l-4.89,2.81a3.32,3.32,0,0,1-3.34,0l-4.89-2.81a3.37,3.37,0,0,1-1.67-2.9V6.82a3.36,3.36,0,0,1,1.67-2.9Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Asset management </h3> </div> <p>Manage inventory efficiently, track ownership and lifecycles, and reduce costs.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M36,11.06a3.91,3.91,0,0,0-3.91-3.84H30.2V9.36h1.95a1.78,1.78,0,0,1,1.72,1.77v4.09a1.78,1.78,0,0,1-1.78,1.71H30.2V15.87a1.42,1.42,0,0,0-1.42-1.42H7.22A1.42,1.42,0,0,0,5.8,15.87v1.06h-2A3.92,3.92,0,0,0,0,20.84v4.1a3.91,3.91,0,0,0,3.91,3.84H5.8V26.64H3.85a1.78,1.78,0,0,1-1.72-1.77V20.78a1.78,1.78,0,0,1,1.78-1.71H5.8v1.06a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V19.07h2A3.92,3.92,0,0,0,36,15.16v-4.1Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,24.16H7.22A1.42,1.42,0,0,0,5.8,25.58v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V25.58A1.42,1.42,0,0,0,28.78,24.16Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.78,4.74H7.22A1.42,1.42,0,0,0,5.8,6.16v4.26a1.42,1.42,0,0,0,1.42,1.42H28.78a1.42,1.42,0,0,0,1.42-1.42V6.16A1.42,1.42,0,0,0,28.78,4.74Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Automated workflows </h3> <p>Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Gears icon." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round has-bg b100 "> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="fill: #ffffff; fill-rule:evenodd;" d="M14.36,13.27a1.49,1.49,0,0,0-1.49-1.49H11.32a1.49,1.49,0,0,0-1.49,1.49v1.82a8.76,8.76,0,0,0-2.34,1L6.2,14.78a1.48,1.48,0,0,0-2.11,0L3,15.87A1.48,1.48,0,0,0,3,18l1.28,1.29a8.76,8.76,0,0,0-1,2.34H1.49A1.49,1.49,0,0,0,0,23.1v1.55a1.49,1.49,0,0,0,1.49,1.49H3.31a8.63,8.63,0,0,0,1,2.34L3,29.77a1.48,1.48,0,0,0,0,2.11L4.09,33A1.5,1.5,0,0,0,6.2,33l1.29-1.29a8.76,8.76,0,0,0,2.34,1v1.82A1.49,1.49,0,0,0,11.32,36h1.55a1.49,1.49,0,0,0,1.49-1.49V32.66a8.63,8.63,0,0,0,2.34-1L18,33a1.5,1.5,0,0,0,2.11,0l1.1-1.1a1.5,1.5,0,0,0,0-2.11l-1.29-1.29a8.63,8.63,0,0,0,1-2.34H22.7a1.49,1.49,0,0,0,1.49-1.49V23.1a1.49,1.49,0,0,0-1.49-1.49H20.88a8.76,8.76,0,0,0-1-2.34L21.2,18a1.5,1.5,0,0,0,0-2.11l-1.1-1.09a1.48,1.48,0,0,0-2.11,0L16.7,16.06a8.63,8.63,0,0,0-2.34-1ZM12.1,19.89a4,4,0,1,1-4,4A4,4,0,0,1,12.1,19.89Z"/><path style="opacity:0.5; fill:#ffffff; fill-rule:evenodd;" d="M31.74,1.88A1.09,1.09,0,0,0,31.1.49L30.05.1a1.08,1.08,0,0,0-1.39.62L28.2,2A6.22,6.22,0,0,0,26.37,2L25.82.81A1.09,1.09,0,0,0,24.39.27l-1,.46a1.08,1.08,0,0,0-.53,1.43l.55,1.19a6.87,6.87,0,0,0-1.25,1.33l-1.23-.46a1.08,1.08,0,0,0-1.39.63l-.39,1a1.08,1.08,0,0,0,.64,1.39L21,7.74a6.57,6.57,0,0,0,.07,1.83l-1.19.54a1.08,1.08,0,0,0-.54,1.43l.47,1a1.08,1.08,0,0,0,1.44.54l1.19-.54a6.42,6.42,0,0,0,1.34,1.26L23.33,15A1.08,1.08,0,0,0,24,16.42l1,.39a1.07,1.07,0,0,0,1.39-.62L26.86,15a6.57,6.57,0,0,0,1.83-.05l.55,1.19a1.09,1.09,0,0,0,1.43.54l1-.46a1.07,1.07,0,0,0,.53-1.43l-.54-1.19a6.28,6.28,0,0,0,1.24-1.33l1.23.46a1.07,1.07,0,0,0,1.39-.63l.39-1a1.08,1.08,0,0,0-.64-1.39l-1.23-.46A6.22,6.22,0,0,0,34,7.34l1.2-.54a1.06,1.06,0,0,0,.53-1.42l-.47-1a1.09,1.09,0,0,0-1.43-.54l-1.2.54a6.38,6.38,0,0,0-1.34-1.25ZM27.8,5.15a3.37,3.37,0,0,1,3.07,3.61,3.3,3.3,0,0,1-3.61,3,3.37,3.37,0,0,1-3.07-3.61A3.3,3.3,0,0,1,27.8,5.15Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h3 class="fnt-mg font-mgn-0 heading" > Configuration management </h3> </div> <p>Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,9.09a1.58,1.58,0,0,0,.07-3.15h-13a1.57,1.57,0,0,0-.08,3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,16.78a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Z"/><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M30.06,27.26a1.57,1.57,0,0,1,.07,3.14h-13a1.58,1.58,0,0,1-.08-3.15h13Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M31.81,36A4.2,4.2,0,0,0,36,31.81V4.19A4.2,4.2,0,0,0,31.81,0H4.19A4.2,4.2,0,0,0,0,4.19V31.81A4.2,4.2,0,0,0,4.19,36ZM10.42,4.48A1.57,1.57,0,0,1,12.7,6.65l-.06.06L9.13,10.2A1.58,1.58,0,0,1,7,10.26l-.06-.06L4.83,8.13A1.57,1.57,0,0,1,7,5.85l.06.05,1,1ZM12.65,15a1.58,1.58,0,0,0-2.23,0L8,17.35l-1-1L7,16.33a1.57,1.57,0,0,0-2.16,2.29l2.08,2.07.06,0a1.57,1.57,0,0,0,2.16,0l3.51-3.5.06-.06A1.57,1.57,0,0,0,12.65,15ZM10.42,25.45a1.57,1.57,0,0,1,2.28,2.17l-.06.06L9.13,31.17A1.58,1.58,0,0,1,7,31.23l-.06-.06L4.83,29.1A1.57,1.57,0,0,1,7,26.82l.06.05,1,1ZM31.63,7.51a1.57,1.57,0,0,1-1.57,1.58h-13a1.57,1.57,0,0,1,.08-3.14h13A1.57,1.57,0,0,1,31.63,7.51Zm-1.57,9.27a1.57,1.57,0,0,1,.07,3.14h-13a1.57,1.57,0,0,1-.08-3.14h13Zm1.57,12a1.57,1.57,0,0,0-1.57-1.57h-13a1.58,1.58,0,0,0,.08,3.15h13A1.56,1.56,0,0,0,31.63,28.83Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Deliver on SLAs </h3> <p>Get important customer needs completed first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.</p> </div> </div> </div> </div> <div class="column column-md-6 column-lg-4 " > <div class="intra-div no-flex column__background n0 block-theme-one "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <div alt="Traffic cone icon." class="component__image "> <div class="div-inline-svg wpl-icon-size-56 wpl-icon-corner-round"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M5.18,32.44H1.45a1.45,1.45,0,0,0-.07,2.89H34.55a1.45,1.45,0,0,0,.07-2.89h-3.8L19.81,2a1.92,1.92,0,0,0-3.62,0Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M23.57,12.35l3,8.35H9.42l3-8.35ZM8.37,23.6H27.63l3.19,8.84H5.18ZM22.52,9.45,19.81,2a1.92,1.92,0,0,0-3.62,0l-2.71,7.5Z"/></svg> </div> </div> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn-0 fnt-ln font-lnh- heading" > Respond to incidents, fast </h3> <p>Bring your development, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.</p> </div> </div> </div> </div> <div class="column md-comfortable-top text-center flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s16 between" > <div class="component component--heading"> <div class="color-head text-none"> <h3 class=" heading" > Learn about Atlassian’s approach to service management </h3> </div> </div> <div class="component component--link-button "> <a href="/itsm/itil" data-event="clicked" data-uuid="bca1f466-ab" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Read the guide" data-label-english="Read the guide" class="component__link button button--one button--regular button--secondary " > Read the guide </a> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="0184bb3e" alt="Magnifying glass hovering over a stack of documents" class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:7c415701-7376-4045-9c19-f2488fa64b60/jsm-templates.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > TEMPLATES </h6> </div> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Customer service and ITSM templates to help you get started fast </h3> <p>Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast. You can also try our AI-powered project configuration to create custom request types, form fields, and automations.</p> </div> <div class="component component--link-button "> <a href="/software/jira/templates/customer-service-management" data-event="clicked" data-uuid="4a519469-6b" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Explore templates" data-label-english="Explore templates" class="component__link link-arrow " > Explore templates<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-6 " > <div class="intra-div no-flex block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image"> <img id="e1391fc2" alt="Speech bubbles." class="component__image xs-outerspace-bottom" style="height:125px;" src="https://wac-cdn.atlassian.com/dam/jcr:bde74b86-a180-413b-9531-831af6aff17f/jsm-chat.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Virtual Service Agent Support </h6> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt-300 fnt-mg font-mgn- fnt-ln font-lnh- heading" > Always-on, AI-powered support </h3> <p>Supercharge your omni-channel service with a virtual service agent that handles support interactions with the help of AI. Build custom conversational flows to automate actions like password resets, or tap into your existing knowledge base to generate responses to common requests. Free up agent time while delivering help where and when your customers need it.</p> </div> <div class="component component--link-button "> <span class="component__link link-arrow" data-event="clicked" data-uuid="f0ee6a0d-71" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </span> </div> </div> </div> <div class="column xs-comfortable-top md-outerspace-top no-flex" > <div class="component component--horizontal-rule align-center"> <hr class="default " /> </div> </div> </div> </div> <div class="container-fluid md-comfortable-bottom" data-container-id="1968f930-0743-4082-97b0-eb55f44555a6"> <style class="background-image-styles" data-for="1968f930-0743-4082-97b0-eb55f44555a6"> [data-container-id="1968f930-0743-4082-97b0-eb55f44555a6"] { background-image: linear-gradient(180deg, #ffffff, #deebff) ; background-position: 0 0 ; background-repeat: no-repeat ; background-size: 100% 100% ; } </style> <div class="row flex-container reduced-row"> <div class="column md-comfortable-bottom no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Over 50,000 companies count on Jira Service Management </h2> </div> </div> <div class="column no-flex" > <div class="component--generic-carousel default default card-style no-column-spacing" > <div class="inner-carousel"> <div class="item item0 item-container default default flex-container active-item" aria-hidden="false"> <div class="column " data-container-id="730a007c-d0"> <style> [data-container-id="730a007c-d0"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="730a007c-d0"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="425de829" alt="Four coworkers smiling and posing in front of a newspaper" class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:2ca3939e-5121-429c-8f73-4b5e39724f9d/the-very-group.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > “Since we went live, we’ve been getting a 4.9/5 satisfaction score on average, which has been fantastic to see. With the previous solution, we had nothing but complaints." </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > Rob Crompton, Head of Service Management, The Very Group </h6> </div> </div> </div> </div> </div> </div><div class="item item1 item-container default default flex-container hideleft unfocusable" aria-hidden="true"> <div class="column " data-container-id="8f097771-1e"> <style> [data-container-id="8f097771-1e"] .intra-div > *:first-child { max-width: 50%; min-width: 50%; } @media (max-width: 767px) { [data-container-id="8f097771-1e"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow alignContentStretch alignItemsStretch justifyStart noWrap no s32 between flexColSm column__background n0 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="ef55d744" alt="Shopping bag with the Atlassian logo." class="component__image xs-none" style="width:100%;height:100%;" src="https://wac-cdn.atlassian.com/dam/jcr:98868546-5b1e-47de-ad01-8c01bbcf7747/jsm-retail-customer.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between component--block xs-none md-comfortable-top" > <div class="component component--heading-textblock"> <div class="color-head text-n900"> <h3 class="font-xs-24 fnt-wt font-wt-300 fnt-ln font-lnh-13 heading" > “With Jira Service Management, we become more agile because we have that efficient, all-in-one solution where we can see what’s going on, know the direction everybody needs to follow, and we can execute much better because of it.” </h3> </div> </div> <div class="component component--heading"> <div class="color-head text-none"> <h6 class=" eyebrows heading" > ASSISTANT VICE PRESIDENT, atlassian RETAIL customer </h6> </div> </div> </div> </div> </div> </div> </div> <a 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<div class="column column-md-10 column-lg-10 column-md-offset-1 column-lg-offset-1 no-flex" > <div class="component component--heading text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Learn why our award-winning software is trusted by so many </h2> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="7226022d" alt="Gartner badge" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:8fcb98bf-8218-4144-b700-481769640622/Gartner-badge.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Atlassian is a Leader in the <a data-event="clicked" data-uuid="8fc4c312-210" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="2022 Gartner® Magic Quadrant™ for IT Service Management Platforms" data-label-english="2022 Gartner® Magic Quadrant™ for IT Service Management Platforms" href="https://www.atlassian.com/blog/it-service-management/2022-gartner-mq-itsm-atlassian">2022 Gartner® Magic Quadrant™ for IT Service Management Platforms</a>.</p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="cee21574" alt="Forrester Wave Leader 2021 Enterprise Service Management" class="component__image" style="width:275px;height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:c7dec1db-8bde-487d-855f-e85e9cb5c1fb/forrester-background.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Learn about <a data-event="clicked" data-uuid="d9d96030-350" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="The Total Economic Impact™ of Atlassian Jira Service Management." data-label-english="The Total Economic Impact™ of Atlassian Jira Service Management." href="https://www.atlassian.com/jira/service-management/total-economic-impact-hub">The Total Economic Impact™ of Atlassian Jira Service Management.</a></p> </div> </div> <div class="column column-md-4 text-center no-flex" > <div class="component component--image image-center"> <img id="ff376a95" alt="Gartner peer insight customers' choice 2021" class="component__image" style="height:275px;" src="https://wac-cdn.atlassian.com/dam/jcr:711c158b-b6a9-4740-89e5-23486cd6537d/Gartner-Peer-Insights-Customers-Choice-badge-color-2022.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>See how Jira Service Management scores on <a data-event="clicked" data-uuid="48c85115-aa0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Gartner Peer Insights" data-label-english="Gartner Peer Insights" 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