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10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <div class="dropdown-content" id="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> <button class="tab-button active" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-event="clicked" data-uuid="d3062495-a1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Featured </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Developers </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Product Managers </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > IT professionals </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Business Teams </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Leadership Teams </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > See all products </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Featured </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexible project management</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Knowledge, all in one place</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>High-velocity service delivery</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organized & visualized work</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Rovo icon" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Unlock enterprise knowledge</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Capture & prioritize ideas</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Optimize software health</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Enhanced cloud security</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Quick, async video updates</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Developers </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexible project management</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Collaborative code repos</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Optimize software health</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Managers </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexible project management</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Knowledge, all in one place</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Capture & prioritize ideas</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> IT professionals </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>High-velocity service delivery</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Enhanced cloud security</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Business Teams </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexible project management</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Knowledge, all in one place</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organized & visualized work</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Quick, async video updates</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Leadership Teams </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Flexible 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href="/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NEW</span> </h3> <p>Quick, async video updates</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Enterprise-wide work planning & value</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 8.61033C14.9821 8.40837 15.0957 8.13444 15.0957 7.84882C15.0957 7.5632 14.9821 7.28927 14.7799 7.08731C14.5777 6.88534 14.3034 6.77188 14.0174 6.77188L3.68091 6.77188L7.77087 2.68705C7.87109 2.58712 7.9506 2.46843 8.00485 2.33778C8.0591 2.20714 8.08702 2.06709 8.08702 1.92565C8.08702 1.78421 8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-teams" class="nav-link globalNav has-dropdown single adg4-nav-link-teams"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd" data-event="clicked" data-uuid="c7337bad-f0-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Teams <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-8212b0b7-5103-48a7-8a92-ac9fbd91d1b4" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Teams </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/teams/software-development" class="component--block__link" data-event="clicked" data-uuid="f708e77a-a5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="90d05cb9" alt="" class="component__image xs-compact-bottom xs-none-top" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Software </h3> <p>Ship high-quality, innovative software faster</p> </div> </div> <div class="component component--image hoverable"> <img id="38496121" alt="" class="component__image" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/teams/marketing" class="component--block__link" data-event="clicked" data-uuid="6fe6061e-15" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="1126eb5b" alt="" class="component__image 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class="component__image xs-none-top xs-compact-bottom" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > IT </h3> <p>Deliver exceptional operations and support services.</p> </div> </div> <div class="component component--image hoverable"> <img id="b459ac25" alt="" class="component__image" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it-hover.svg" loading="lazy" /> </div> </a> </div> </div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 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data-uuid="d013113f-55" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile & DevOps" data-label-english="Agile & DevOps" class="component__link default " > Agile & DevOps </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > By team size </h5> </div> <div class="component component--link-button "> <a href="/enterprise" data-event="clicked" data-uuid="f56440e6-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Enterprise" data-label-english="Enterprise" class="component__link default " > Enterprise </a> </div> <div class="component component--link-button "> <a href="/software/small-business" data-event="clicked" data-uuid="7515a7d2-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Small business" data-label-english="Small business" class="component__link default " > Small business </a> </div> <div class="component component--link-button "> <a href="/software/startups" data-event="clicked" data-uuid="7dd4032c-05" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Startup" data-label-english="Startup" class="component__link default " > Startup </a> </div> <div class="component component--link-button "> <a href="/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Non-profit" data-label-english="Non-profit" class="component__link default " > Non-profit </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > By industry </h5> </div> <div class="component component--link-button "> <a href="/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Retail" data-label-english="Retail" class="component__link default " > Retail </a> </div> <div class="component component--link-button "> <a href="/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Telecommunications" data-label-english="Telecommunications" class="component__link default " > Telecommunications </a> </div> <div class="component component--link-button "> <a href="/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Professional services" data-label-english="Professional services" class="component__link default " > Professional services </a> </div> <div class="component component--link-button "> <a href="/government" data-event="clicked" data-uuid="89d1956c-e2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Government" data-label-english="Government" class="component__link default " > Government </a> </div> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 13.4905 8.00485 13.3599C7.9506 13.2292 7.87109 13.1105 7.77087 13.0106L3.68091 8.92576L14.0174 8.92576C14.3034 8.92576 14.5777 8.8123 14.7799 8.61033C14.9821 8.40837 15.0957 8.13444 15.0957 7.84882C15.0957 7.5632 14.9821 7.28927 14.7799 7.08731C14.5777 6.88534 14.3034 6.77188 14.0174 6.77188L3.68091 6.77188L7.77087 2.68705C7.87109 2.58712 7.9506 2.46843 8.00485 2.33778C8.0591 2.20714 8.08702 2.06709 8.08702 1.92565C8.08702 1.78421 8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-why-atlassian" class="nav-link globalNav has-dropdown single adg4-nav-link-why-atlassian"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42" data-event="clicked" data-uuid="fa47bfda-a1-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Why Atlassian <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-94bac309-9300-4042-bafe-297e6188d84f" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Why Atlassian </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:0;" > <a href="https://marketplace.atlassian.com/" class="component--block__link" data-event="clicked" data-uuid="c9dc5872-ad" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Integrations </h3> <p>Connect thousands of apps to your Atlassian products</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/customers" class="component--block__link" data-event="clicked" data-uuid="d7af88e4-e4" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Customers </h3> <p>Case studies & stories powered by teamwork</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/trust/compliance/resources/fedramp" class="component--block__link" data-event="clicked" data-uuid="214ef2f0-e9" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > FedRAMP </h3> <p>Compliant solutions for the public sector</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/trust/resilience" class="component--block__link" data-event="clicked" data-uuid="12386179-63" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Resilience </h3> <p>Enterprise-grade & highly performant infrastructure</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/platform" class="component--block__link" data-event="clicked" data-uuid="b6627015-48" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Platform </h3> <p>Our deeply integrated, reliable & secure platform</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/trust" class="component--block__link" data-event="clicked" data-uuid="7a444656-29" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 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class="imkt-navbar__title-text">Licensing</span> </a> <button id="jsToggleNavbarMenu" class="aui-icon aui-icon-small aui-iconfont-arrow-down" data-event="clicked" data-uuid="541c3c96-7a-open-close-nav-menu" data-event-component="linkButton" data-event-container="navbar" data-schema-version="1" >Open and close the navigation menu</button> </div> <ul class="imkt-navbar__link-list" > <li > <a href="/licensing/purchase-licensing" class="imkt-navbar__link-list-link imkt-navbar__link-list-link--current" data-event="clicked" data-uuid="f23b476c-b3" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Purchase & Licensing" data-label-english="Purchase & Licensing" >Purchase & Licensing</a> </li> <li > <a href="/licensing/cloud" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="559bcd25-7c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Cloud" data-label-english="Atlassian Cloud" >Atlassian Cloud</a> </li> <li > <a href="/licensing/atlassian-together" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="94e8f579-1b" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Together" data-label-english="Atlassian Together" >Atlassian Together</a> </li> <li > <a href="/licensing/marketplace" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="abfc985f-a7" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Marketplace" data-label-english="Marketplace" >Marketplace</a> </li> <li > <a href="/licensing/atlassian-guard" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="5ca5cbf0-b0" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Guard" data-label-english="Atlassian Guard" >Atlassian Guard</a> </li> <li > <a href="/licensing/data-center" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="d695cc49-51" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Data Center" data-label-english="Data Center" >Data Center</a> </li> <li > <a href="/licensing/jira" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="fd8ea849-dc" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira" data-label-english="Jira" >Jira</a> </li> <li > <a href="/licensing/jira-work-management" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="e12b1801-5d" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Work Management" data-label-english="Jira Work Management" >Jira Work Management</a> </li> <li > <a href="/licensing/jira-service-management" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="cb974101-49" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" >Jira Service Management</a> </li> <li > <a href="/licensing/jira-product-discovery" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="d7161ab8-d5" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Product Discovery" data-label-english="Jira Product Discovery" >Jira Product Discovery</a> </li> <li > <a href="/licensing/confluence" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="16444860-f3" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Confluence" data-label-english="Confluence" >Confluence</a> </li> <li > <a href="/licensing/bitbucket" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="1932a5da-55" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Bitbucket" data-label-english="Bitbucket" >Bitbucket</a> </li> <li > <a href="/licensing/fisheye-and-crucible" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="a70e26e9-bb" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Fisheye/Crucible" data-label-english="Fisheye/Crucible" >Fisheye/Crucible</a> </li> <li > <a href="/licensing/bamboo" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="204a60b8-05" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Bamboo" data-label-english="Bamboo" >Bamboo</a> </li> <li > <a href="/licensing/crowd" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="2a0e2f35-9c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Crowd" data-label-english="Crowd" >Crowd</a> </li> <li > <a href="https://support.atlassian.com/trello/resources/" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="72bd1861-2c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Trello" data-label-english="Trello" >Trello</a> </li> <li > <a href="/licensing/opsgenie" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="b3cd9197-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Opsgenie" data-label-english="Opsgenie" >Opsgenie</a> </li> <li > <a href="/licensing/halp" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="93990cf5-f0" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Halp" data-label-english="Halp" >Halp</a> </li> <li > <a href="/licensing/open-devops" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="def3e702-7e" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Open Devops" data-label-english="Open Devops" >Open Devops</a> </li> <li > <a href="/licensing/enterprise-faq" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="96fdf720-11" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Enterprise Services" data-label-english="Enterprise Services" >Enterprise Services</a> </li> <li > <a href="/licensing/resellers" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="09a935f5-df" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Resellers" data-label-english="Resellers" >Resellers</a> </li> <li > <a href="/legal/atlassian-customer-agreement" class="imkt-navbar__link-list-link" data-event="clicked" data-uuid="9df61489-39" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Terms of Service" data-label-english="Terms of Service" >Terms of Service</a> </li> </ul> <div class="imkt-navbar__right-nav"> </div> </div> </div> </div> <div class="container-fluid imkt-navbar__collapsed-section"> <div class="row"> <div class="column"> <ul class="imkt-navbar__collapsed-link-list" > <li > <a href="/licensing/purchase-licensing" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--current" data-event="clicked" data-uuid="f23b476c-b3" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Purchase & Licensing" data-label-english="Purchase & Licensing" >Purchase & Licensing</a> </li> <li > <a href="/licensing/cloud" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="559bcd25-7c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Cloud" data-label-english="Atlassian Cloud" >Atlassian Cloud</a> </li> <li > <a href="/licensing/atlassian-together" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="94e8f579-1b" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Together" data-label-english="Atlassian Together" >Atlassian Together</a> </li> <li > <a href="/licensing/marketplace" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="abfc985f-a7" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Marketplace" data-label-english="Marketplace" >Marketplace</a> </li> <li > <a href="/licensing/atlassian-guard" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="5ca5cbf0-b0" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Atlassian Guard" data-label-english="Atlassian Guard" >Atlassian Guard</a> </li> <li > <a href="/licensing/data-center" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="d695cc49-51" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Data Center" data-label-english="Data Center" >Data Center</a> </li> <li > <a href="/licensing/jira" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="fd8ea849-dc" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira" data-label-english="Jira" >Jira</a> </li> <li > <a href="/licensing/jira-work-management" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="e12b1801-5d" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Work Management" data-label-english="Jira Work Management" >Jira Work Management</a> </li> <li > <a href="/licensing/jira-service-management" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="cb974101-49" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" >Jira Service Management</a> </li> <li > <a href="/licensing/jira-product-discovery" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="d7161ab8-d5" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Product Discovery" data-label-english="Jira Product Discovery" >Jira Product Discovery</a> </li> <li > <a href="/licensing/confluence" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="16444860-f3" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Confluence" data-label-english="Confluence" >Confluence</a> </li> <li > <a href="/licensing/bitbucket" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="1932a5da-55" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Bitbucket" data-label-english="Bitbucket" >Bitbucket</a> </li> <li > <a href="/licensing/fisheye-and-crucible" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="a70e26e9-bb" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Fisheye/Crucible" data-label-english="Fisheye/Crucible" >Fisheye/Crucible</a> </li> <li > <a href="/licensing/bamboo" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="204a60b8-05" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Bamboo" data-label-english="Bamboo" >Bamboo</a> </li> <li > <a href="/licensing/crowd" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="2a0e2f35-9c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Crowd" data-label-english="Crowd" >Crowd</a> </li> <li > <a href="https://support.atlassian.com/trello/resources/" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="72bd1861-2c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Trello" data-label-english="Trello" >Trello</a> </li> <li > <a href="/licensing/opsgenie" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="b3cd9197-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Opsgenie" data-label-english="Opsgenie" >Opsgenie</a> </li> <li > <a href="/licensing/halp" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="93990cf5-f0" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Halp" data-label-english="Halp" >Halp</a> </li> <li > <a href="/licensing/open-devops" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="def3e702-7e" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Open Devops" data-label-english="Open Devops" >Open Devops</a> </li> <li > <a href="/licensing/enterprise-faq" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="96fdf720-11" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Enterprise Services" data-label-english="Enterprise Services" >Enterprise Services</a> </li> <li > <a href="/licensing/resellers" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="09a935f5-df" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Resellers" data-label-english="Resellers" >Resellers</a> </li> <li > <a href="/legal/atlassian-customer-agreement" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="9df61489-39" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Terms of Service" data-label-english="Terms of Service" >Terms of Service</a> </li> </ul> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.Navbar", "params": { "hasCharlie":"false" } } </script></nav> <div class="container-fluid md-comfortable-top"> <div class="row reduced-row"> <div class="column column-md-3 hide-xs hide-sm s0 between" > <div class="component component--guided-sidebar "> <div class="side-links"> <div class="custom-guide-link level-1 guide-sidebar-link revealed active" > <a href="/licensing/purchase-licensing" data-event="clicked" data-uuid="1731194b-35" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 active"> Purchasing & Licensing </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/cloud" data-event="clicked" data-uuid="72f3c8b2-70" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Atlassian Cloud </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/atlassian-together" data-event="clicked" data-uuid="7d5fac8f-76" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Atlassian Together </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/marketplace" data-event="clicked" data-uuid="c41225d5-69" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Marketplace </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/atlassian-guard" data-event="clicked" data-uuid="6a5a926e-c7" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Atlassian Guard </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/data-center" data-event="clicked" data-uuid="26bdf8ec-8a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Data Center </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/server-end-of-support" data-event="clicked" data-uuid="b0e3f360-f4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Server End of Support </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/jira" data-event="clicked" data-uuid="50b1b7d5-21" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/jira-work-management" data-event="clicked" data-uuid="a95c4fe9-04" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Work Management </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/jira-service-management" data-event="clicked" data-uuid="caa4762b-0d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Service Management </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/jira-product-discovery" data-event="clicked" data-uuid="1e80ea19-89" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Product Discovery </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/atlas" data-event="clicked" data-uuid="d5e0b458-c5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Atlas </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/compass" data-event="clicked" data-uuid="7749929a-31" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Compass </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/confluence" data-event="clicked" data-uuid="12bd2fc6-53" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Confluence </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/bitbucket" data-event="clicked" data-uuid="ee448465-3c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Bitbucket </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/fisheye-and-crucible" data-event="clicked" data-uuid="d34436ea-20" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Fisheye/Crucible </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/bamboo" data-event="clicked" data-uuid="070edb87-83" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Bamboo </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/crowd" data-event="clicked" data-uuid="bb469e9b-6a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Crowd </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/opsgenie" data-event="clicked" data-uuid="8b436419-9f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Opsgenie </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/halp" data-event="clicked" data-uuid="2126652d-f5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Halp </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/open-devops" data-event="clicked" data-uuid="0fd64a12-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Open Devops </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/enterprise-faq" data-event="clicked" data-uuid="3794cd4c-6b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Enterprise Services </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/licensing/resellers" data-event="clicked" data-uuid="1a6868bd-41" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Resellers </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/legal/atlassian-customer-agreement" data-event="clicked" data-uuid="2c220e8d-ae" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Customer Agreement </a> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"50", "isAgile":false } } </script></div> </div> <div class="column column-md-8 s0 between" data-container-id="55a86b5a-d0bf-4526-a964-359601f8a0a1" > <style class="background-image-styles" data-for="55a86b5a-d0bf-4526-a964-359601f8a0a1"> [data-container-id="55a86b5a-d0bf-4526-a964-359601f8a0a1"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:2d353838-699d-4b45-9ee2-916a3fb89385/link-icon.svg?cdnVersion=2445") ; background-position: ; background-repeat: no-repeat ; background-size: 0 0 ; } </style> <div class="component component--heading"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Purchasing & Licensing FAQ </h1> </div> <div class="container-fluid"> <div class="row"> <div class="column s0 between" > </div> </div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="trials" data-sidebar-title="Trials" data-title="Trials" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trials </h2> <button class="show-hide-all" data-event="clicked" data-uuid="3e5211e5-a0" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5af533a0-4e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I trial a product for free before purchasing it? Show" id="can-i-trial-a-product-for-free-before-purchasing-it" href="javascript:void(0);"> <span class="label"> Can I trial a product for free before purchasing it?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="6279f77b-900" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to <a data-event="clicked" data-uuid="6279f77b-901" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="https://my.atlassian.com/products/index">my.atlassian.com</a> in the <strong>original</strong> billing experience and to <a data-event="clicked" data-uuid="6279f77b-902" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="http://admin.atlassian.com/billing">admin.atlassian.com/billing</a> in the <strong>improved</strong> billing experience. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan.</p> <p><strong>Please note:</strong> Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials.</p> <p>Self-managed Data Center products can be trialed for <strong>30 days</strong> before purchase, allowing you to see and use Atlassian products before you buy. All self-managed trials are fully functional; what you use during your trial is what you'll get when you buy. See our <a data-event="clicked" data-uuid="6279f77b-903" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Data Center" data-label-english="Data Center" href="/enterprise/data-center">Data Center</a> page to begin your trial.</p> <p> </p> <p><u><strong>Free cloud migration trials</strong></u></p> <p>If you’re an existing Data Center customer, we also offer free cloud migration trials that match the remaining duration of your subscription (up to 12 months) and tier (up to 10,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost.</p> <p>Still on Server? We offer 60-day free Cloud migration trials for Server customers with expired maintenance. <a data-event="clicked" data-uuid="6279f77b-904" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Learn more." data-label-english="Learn more." href="/migration/assess/cloud-migration-trial">Learn more.</a></p> <p> </p> <p><u><strong>Marketplace apps</strong></u></p> <p>You can trial any <a data-event="clicked" data-uuid="6279f77b-905" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Marketplace" data-label-english="Marketplace" href="http://marketplace.atlassian.com/">Marketplace</a> app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator. <br /> <br /> For monthly cloud subscriptions, once the trial period ends, the cost of the app is automatically included in your next bill unless manually deactivated. Cloud subscriptions billed annually will require a manual quote and purchase to retain functionality beyond the trial period.<br /> <br /> Data Center apps must be purchased at the same tier as the parent Data Center license. The app will only function if its license matches or exceeds the tier of the parent product – even if only some of your licensed users need to use the app. For additional questions, see our <a data-event="clicked" data-uuid="6279f77b-906" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="FAQ on Marketplace apps" data-label-english="FAQ on Marketplace apps" href="/licensing/marketplace">FAQ on Marketplace apps</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="d3f180c7-1e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I extend my trial? Show" id="how-do-i-extend-my-trial" href="javascript:void(0);"> <span class="label"> How do I extend my trial?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>To have your cloud trial extended, please <a data-event="clicked" data-uuid="79f72c9c-c30" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact our Customer Advocate team" data-label-english="contact our Customer Advocate team" href="/company/contact/purchasing-licensing">contact our Customer Advocate team</a> with your site URL and we'd be happy to assist.</p> <p>New Data Center trial licenses can be generated within <a data-event="clicked" data-uuid="79f72c9c-c31" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a>. After logging in, select <strong>New Trial License</strong>, followed by the product you'd like to try. Please note, you'll need your Server ID to generate a trial license key.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="pricing-discounts" data-sidebar-title="Pricing and Discounts" data-title="Pricing and Discounts" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Pricing and Discounts </h2> <button class="show-hide-all" data-event="clicked" data-uuid="1f448a00-e6" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="72a924d3-91-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How much do Atlassian products cost? Show" id="how-much-do-atlassian-products-cost" href="javascript:void(0);"> <span class="label"> How much do Atlassian products cost?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-1"> <p>Current pricing information is always available on our product pages:</p> <ul> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira" data-label-english="Jira" href="/software/jira/pricing">Jira</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" href="/software/jira/service-management/pricing">Jira Service Management</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Statuspage" data-label-english="Statuspage" href="/software/statuspage/pricing">Statuspage</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Opsgenie" data-label-english="Opsgenie" href="/software/opsgenie/pricing">Opsgenie</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Confluence" data-label-english="Confluence" href="/software/confluence/pricing">Confluence</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d5" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Trello" data-label-english="Trello" href="https://trello.com/pricing">Trello</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d6" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Bitbucket" data-label-english="Bitbucket" href="/software/bitbucket/pricing">Bitbucket</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d7" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Bamboo" data-label-english="Bamboo" href="/software/bamboo/pricing">Bamboo</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d8" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Fisheye" data-label-english="Fisheye" href="/software/fisheye/pricing">Fisheye</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d9" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Crucible" data-label-english="Crucible" href="/software/crucible/pricing">Crucible</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Guard" data-label-english="Atlassian Guard" href="/software/guard/pricing">Atlassian Guard</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d11" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Compass" data-label-english="Compass" href="/software/compass/pricing">Compass</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d12" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Crowd" data-label-english="Crowd" href="/software/crowd/pricing">Crowd</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d13" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlas" data-label-english="Atlas" href="/software/atlas/pricing">Atlas</a></li> <li class="imkt-question-answer--answers-richtext"><a data-event="clicked" data-uuid="6af748dd-8d14" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Product Discovery" data-label-english="Jira Product Discovery" href="/software/jira/product-discovery/pricing">Jira Product Discovery</a></li> </ul> <p class="imkt-question-answer--answers-richtext">To get an idea of what your monthly or annual cloud cost would be, take a look at our <a data-event="clicked" data-uuid="6af748dd-8d15" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cloud Calculator" data-label-english="Cloud Calculator" href="/software/pricing-calculator">Cloud Calculator</a>.</p> <p class="imkt-question-answer--answers-richtext">If you’re an existing Data Center customer interested in migrating to cloud, we’ve built a <a data-event="clicked" data-uuid="6af748dd-8d16" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="personalized calculator" data-label-english="personalized calculator" href="/migration/assess/calculate-pricing">personalized calculator</a> to give you a side-by-side view of costs based on the Data Center products you own.</p> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4ce76dcd-04-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What training solutions are available? Show" id="what-training-solutions-are-available" href="javascript:void(0);"> <span class="label"> What training solutions are available?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-2"> <p>Atlassian offers instructor-led training courses for Jira, Confluence and Dev Tools. Each course is delivered in our virtual classroom (via WebEx) either privately or publicly. See our <a data-event="clicked" data-uuid="93f74393-070" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Training" data-label-english="Training" href="/university">Training</a> page for further details.</p> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6e239fe6-2d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian offer any discounts? Show" id="does-atlassian-offer-any-discounts" href="javascript:void(0);"> <span class="label"> Does Atlassian offer any discounts?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-3"> <div class="imkt-question-answer--answers-richtext"> <p>Our cloud plans start <a data-event="clicked" data-uuid="d3a1f156-2e0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="free" data-label-english="free" href="/software/free">free</a> for up to 10 users/3 agents, and grow with you as your team scales. Our Standard and Premium cloud plans can be trialed for free at any time.</p> <p>We offer special pricing to registered <a data-event="clicked" data-uuid="d3a1f156-2e1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="nonprofits" data-label-english="nonprofits" href="https://www.atlassian.com/licensing/purchase-licensing#do-nonprofits-receive-special-pricing">nonprofits</a>, <a data-event="clicked" data-uuid="d3a1f156-2e2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="students and teachers" data-label-english="students and teachers" href="https://www.atlassian.com/licensing/purchase-licensing#do-educational-classrooms-receive-special-pricing">students and teachers</a>, <a data-event="clicked" data-uuid="d3a1f156-2e3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="academic institutions" data-label-english="academic institutions" href="https://www.atlassian.com/licensing/purchase-licensing#do-academic-institutions-receive-special-pricing">academic institutions</a>, <a data-event="clicked" data-uuid="d3a1f156-2e4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Open Source projects" data-label-english="Open Source projects" href="https://www.atlassian.com/licensing/purchase-licensing#do-open-source-projects-receive-special-pricing">Open Source projects</a>, and certified Atlassian Partners. See below for details.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8c40fa4a-bf-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do nonprofits receive special pricing? Show" id="do-nonprofits-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do nonprofits receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>To help unleash the potential of nonprofit teams, Atlassian offers discounted product licenses, Community licenses, to eligible nonprofit organizations. Community license holders are eligible to receive the discounted pricing detailed below:</p> <p><strong>Atlassian Cloud Subscriptions - 75% off list price</strong></p> <ul> <li>Jira Cloud Standard/Premium/Enterprise</li> <li>Jira Service Management Cloud Standard/Premium/Enterprise</li> <li>Jira Product Discovery Cloud Standard</li> <li>Confluence Cloud Standard/Premium/Enterprise</li> <li>Statuspage (Monthly Plans only)</li> <li>Trello Standard/Premium/Enterprise</li> <li>Atlas Standard/Premium</li> <li>Marketplace Apps</li> </ul> <p> </p> <p><strong>Atlassian Cloud Subscriptions - 100% off list price</strong></p> <ul> <li>Bitbucket Cloud Standard</li> <li>Atlassian Guard (enterprise-grade security and centralized administration across all your Atlassian cloud products)</li> </ul> <p> </p> <p><strong>Atlassian Data Center (self-managed) Subscriptions - 100% off list price</strong></p> <ul> <li>Jira Software Data Center</li> <li>Jira Service Management Data Center</li> <li>Confluence Data Center</li> <li>Bitbucket Data Center</li> <li>Marketplace Apps</li> </ul> <p> </p> <p>Apply for Community licenses by completing our <a data-event="clicked" data-uuid="f157a7a3-cc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Community license Request Form" data-label-english="Community license Request Form" href="/software/views/community-license-request">Community license Request Form</a>. For more information about how we determine eligibility, see <a data-event="clicked" data-uuid="f157a7a3-cc1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="“How does Atlassian determine who qualifies for Community licensing?”" data-label-english="“How does Atlassian determine who qualifies for Community licensing?”" href="https://www.atlassian.com/licensing/purchase-licensing#how-does-atlassian-determine-who-qualifies-for-community-licensing">“How does Atlassian determine who qualifies for Community licensing?”</a></p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="38e3f0d4-42-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does Atlassian determine who qualifies for nonprofit discounts? Show" id="How-does-atlassian-determine-who-qualifies-for-nonprofit-discounts" href="javascript:void(0);"> <span class="label"> How does Atlassian determine who qualifies for nonprofit discounts?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian partners with Goodstack - a leading verification and donation platform - to verify that applying nonprofit organizations, academic institutions, students, and teachers meet Atlassian’s discounted license eligibility criteria.</p> <p>To be eligible for a Community license (nonprofit discount), you must be recognized as a nonprofit organization in the country in which you are registered, in accordance with the specific eligibility criteria for that country. In addition, Community licenses are only available to non-profit organizations that are non-governmental, non-commercial in nature and non-political. For more information about ineligible organizations, click Ineligible organization types below.</p> <p>When a Community license application is completed and submitted, the information is sent to Goodstack for thorough vetting against our Community license eligibility guidelines. Goodstack’s automated service reviews the information provided, as well as public information about your organization, to ensure that your organization is eligible for a Community license.</p> <p>Goodstack also verifies that your organization:</p> <ul> <li>Does not operate at the expense of the environment, human rights or dignity, or public safety</li> <li>Does not advocate for or against any political party, candidate, or campaign</li> <li>Does not discriminate against, marginalize or exclude any person or group on the basis of personal characteristics or attributes</li> </ul> <p> </p> <p>Please note that all new and existing Community license applicants are reviewed by Goodstack against the same qualification <a data-event="clicked" data-uuid="98f969db-af0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="standards and guidelines" data-label-english="standards and guidelines" href="https://poweredbypercent.com/nonprofit-definitions/">standards and guidelines</a>. With our partnership with Goodstack, our Community licensing criteria and vetting process have become more stringent. Please be aware that we may need additional information from you in order to continue offering discounted licensing.</p> <p>If you have any questions about qualifications, please <a data-event="clicked" data-uuid="98f969db-af1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a>. For more information about approved documentation for valid nonprofits, see <a data-event="clicked" data-uuid="98f969db-af2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Nonprofit verification guidance" data-label-english="Nonprofit verification guidance" href="https://poweredbypercent.com/nonprofit-definitions/">Nonprofit verification guidance</a>.</p> </div> </div> </div> <div class="component component--link-button toggle-button "> <script type="text/x-component"> { "type":"imkt.components.GenericShowHide", "params": { "showHideClass":"toggle-this", "toggleBehavior":"normal" } } </script> <span class="component__link default show-hide-toggler" data-event="clicked" data-uuid="2c7059b7-6a" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Which organizations are ineligible for Community pricing?" data-hidetext="Hide" data-showtext="Which organizations are ineligible for Community pricing?"> Which organizations are ineligible for Community pricing? </span> </div> <div class="component s0 between component--block toggle-this toggle-hide" > <div class="component component--textblock component--text-block-white"> <p><strong>Business, Employment and Professional Associations, specifically</strong></p> <ul> <li><strong>Professional Organizations & Societies</strong> - Organizations that seek to further a particular profession and the interests of individuals and organizations engaged in that profession e.g. professional associations or institutions</li> <li><strong>Mutual Organizations</strong> - Organizations owned exclusively by its customers/members and is run for their benefit e.g. unions, social clubs</li> <li><strong>Fraternities/Sororities</strong> - Associations of students that are chapters of national or international organisations, and as part of their activities they may participate in community improvement or charitable projects. Sororities, fraternities, and other honorary societies</li> </ul> <p> </p> <p><strong>Health & Medicine</strong></p> <ul> <li><strong>Public Hospital</strong> - A hospital which is owned by the government and funded by them</li> <li><strong>NHS Charity Trust</strong> - NHS charity linked to a specific NHS organisation via its objects and trustees (not including charities that aim to support work of NHS)</li> <li><strong>Private Hospital</strong> - A hospital not owned by the government, where funding is usually by patients themselves or insurers</li> <li><strong>Speciality Hospitals</strong> - A hospital that provides a limited range and/or focused services to treat medical conditions that require a particular subset of skills and/or technology. e.g. eye hospital, orthopaedic hospital</li> <li><strong>Health insurance</strong> - Organizations that provide health and medical insurance to individuals or groups</li> <li><strong>Group health plans</strong> - Organizations whereby employer or a group sponsor that provide healthcare to members and their families</li> </ul> <p> </p> <p><strong>Law, Advocacy & Politics</strong></p> <p>We do not offer special pricing to governmental entities – all governmental entities are required to purchase commercial licenses or subscriptions. For United States Federal, State, and Local governmental entities, we work with Atlassian's Government Aggregator, Carahsoft.</p> <ul> <li><strong>Political Activity</strong> - Organizations that engage in the political process and actively support the success or failure of a political party/group/office/candidate</li> <li><strong>Governmental</strong> - A Government or Government-controlled organisation or entity. Receiving funding from Government does not equate to being a government controlled entity.</li> </ul> <p> </p> <p><strong>Religion</strong></p> <ul> <li><strong>Place of worship</strong> - Buildings dedicated to religious worship e.g. church, synagogue, mosque</li> <li><strong>Religious Activity</strong> - Organizations that are faith based and communicate any religious information or beliefs, or in any way promote any religion or religious beliefs</li> <li><strong>Religious Institution</strong> - Organizations that exist to support and manage the practice of a specific set of religious beliefs</li> <li><strong>Religious Education</strong> - Organizations focused on educating people about religious beliefs</li> <li><strong>Religious Advocacy</strong> - Organizations focused on influencing policy within Religious and Spiritual matters</li> </ul> <p> </p> <p><strong>Schools & Colleges</strong></p> <ul> <li><strong>Preschool, Nursery & Kindergarten</strong> - Organizations set up as separately to a formal school and that provide foundation level learning and care for children aged 0 - 5 years old</li> <li><strong>Primary, Elementary & K-12 School</strong> - Organizations that provide a formal education to children from 5 years old to 12 years old</li> <li><strong>Secondary & High School</strong> - Organizations that provide a formal education to children from beginning with the next grade following primary school, usually 12 - 18 years old</li> <li><strong>Higher Education</strong> - Organizations set up to provide a formal education to pupils after secondary/high school</li> <li><strong>Vocational and Technical School</strong> - Organization set up as specific trade high schools or vocational centers that provide formal training required to complete tasks of a particular and specific job</li> <li><strong>Alumni group</strong> - Organizations comprised of graduates from a specific educational institute, and they support the institute through financial support, recruiting students, or other promotional activities.</li> <li><strong>Parent Teacher Association</strong> - Organizations comprised of parents, and/or parents and teachers and others in the community who are involved with helping the school district with the end goal of helping better conditions for the kids attending the school(s).</li> <li><strong>Graduate & Professional School</strong> - Separately incorporated postsecondary educational institutions providing opportunities for people who have completed their undergraduate education to receive advanced, postgraduate training in a professional field leading to a masters degree or doctorate</li> <li><strong>University</strong> - A high level educational institution providing a formal education to pupils after secondary/high school, that awards academic degrees, masters and doctorates</li> <li><strong>Undergraduate college</strong> - Organizations that offer formal college level courses to pupils after they've conducted their secondary education and prior to postgraduate education i.e. university</li> <li><strong>Charter school</strong> - A school that receives government funding but operates independently of the established state school system in which it is located</li> </ul> <p> </p> <p><strong>Sports, Recreation & Social</strong></p> <ul> <li><strong>Professional Sports</strong> - Organizations focused on supporting professional sports or sports players i.e. those that receive payment for their performance</li> </ul> <p> </p> <p><strong>Philanthropy, Volunteering & Grantmaking</strong></p> <ul> <li><strong>Endowment Funds</strong> - An investment portfolio where the initial money is provided by donations to a foundation. These types of Funds are established to fund charitable and nonprofit institutions such as churches, hospital and universities.</li> </ul> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="ce8a8c4a-35-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do academic institutions receive special pricing? Show" id="do-academic-institutions-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do academic institutions receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian offers discounted product licenses - <strong>Academic licenses</strong> - to eligible academic institutions. Academic License holders are eligible to receive the discounted pricing detailed below.</p> <h4><strong>Qualifying academic institutions include:</strong></h4> <ul> <li><strong>Educational institutions</strong>: Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.</li> <li><strong>Administrative offices & boards of education</strong>: Provincial, district, regional, national, and state administrative offices and authorities of the Educational Institutions defined above.</li> <li><strong>K-12 administrative offices</strong>: K-12 educational institutions for administrative office use only (i.e., no K-12 student data may be submitted to the products or services). </li> <li><strong>Public libraries</strong></li> <li><strong>Collegiate-level or higher home-school programs</strong></li> <li><strong>Research institutes</strong> that are affiliated with an accredited university</li> <li><strong>Teaching hospitals</strong> that are affiliated with an accredited university</li> <li><strong>Training and teaching organizations</strong> that are accredited by a statutory government qualifications body</li> </ul> <p> </p> <h4><strong>Atlassian Cloud Subscriptions - 50% off list price</strong></h4> <ul> <li>Trello Standard/Premium/Enterprise</li> <li>Atlas Standard/Premium</li> <li>Jira Cloud Standard/Premium/Enterprise</li> <li>Jira Product Discovery Cloud Standard</li> <li>Jira Service Management Cloud Standard/Premium/Enterprise</li> <li>Bitbucket Cloud Standard</li> <li>Statuspage (Monthly Plans only)</li> <li>Atlassian-built Marketplace Apps (non-Confluence)</li> <li>Marketplace Apps</li> </ul> <p> </p> <h4><strong>Atlassian Cloud Subscriptions - 75% off list price</strong></h4> <ul> <li>Confluence Cloud Standard/Premium/Enterprise</li> <li>Confluence Marketplace Apps</li> </ul> <p> </p> <h4><strong>Atlassian Cloud Subscriptions - 100% off list price</strong></h4> <ul> <li>Atlassian Guard</li> </ul> <p> </p> <h4><strong>Data Center (self-managed) Subscriptions - 50% off list price</strong></h4> <ul> <li>Jira Software Data Center</li> <li>Jira Service Management Data Center</li> <li>Bitbucket Data Center</li> </ul> <p> </p> <h4><strong>Data Center (self-managed) Subscriptions - 75% off list price</strong></h4> <ul> <li>Confluence Data Center (10k+ Tiers)</li> </ul> <p> </p> <p><strong>Please note that existing Academic Server license holders will be asked to reapply in order to verify continued eligibility.</strong></p> <p>If you’re an existing Data Center customer, you can use our <a data-event="clicked" data-uuid="9b317d8e-e70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="personalized cost calculator" data-label-english="personalized cost calculator" href="/migration/assess/calculate-pricing">personalized cost calculator</a> to easily compare your costs in Cloud vs. Data Center.</p> <p>To apply for Academic licensing, complete the <a data-event="clicked" data-uuid="9b317d8e-e71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Academic License Request Form" data-label-english="Atlassian Academic License Request Form" href="/solutions/survey/academic-license-request">Atlassian Academic License Request Form</a>. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="bc6132fb-49-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do governmental entities receive special pricing? Show" id="do-governmental-entities-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do governmental entities receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>We do not offer special pricing to governmental entities – all governmental entities are required to purchase commercial licenses or subscriptions.</p> <p>For United States Federal, State, and Local governmental entities, we work with Atlassian's Government Aggregator, Carahsoft.</p> <p>You can contact Carahsoft at <a data-event="clicked" data-uuid="91e9118c-e30" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="atlassian@carahsoft.com" data-label-english="atlassian@carahsoft.com" href="mailto:atlassian@carahsoft.com">atlassian@carahsoft.com</a> or visit <a data-event="clicked" data-uuid="91e9118c-e31" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="http://www.carahsoft.com/atlassian" data-label-english="http://www.carahsoft.com/atlassian" href="http://www.carahsoft.com/atlassian">http://www.carahsoft.com/atlassian</a>.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5e0d1423-57-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do Open Source projects receive special pricing? Show" id="do-open-source-projects-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do Open Source projects receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian offers cloud products for free to the Open Source community. You can get more information on the Open Source License program and apply for licenses <a data-event="clicked" data-uuid="a0f9ac8d-b40" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/software/views/open-source-license-request">here</a>.</p> <p><strong>Please note</strong>: Open Source Cloud is limited to the <strong>Standard</strong> plan.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="62dd9133-3d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do students and teachers receive special pricing? Show" id="do-students-teachers-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do students and teachers receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian offers discounted product subscriptions, 'Classroom licenses', to collegiate students, graduate students and teachers utilizing Atlassian Cloud products in classroom settings and/or for learning activities. Classroom subscription holders are eligible to receive the discounted pricing detailed below:</p> <h4><strong>Atlassian Cloud Subscriptions - 75% off list price</strong></h4> <ul> <li>Confluence Cloud</li> <li>Jira Cloud</li> <li>Jira Product Discovery Cloud Standard</li> <li>Jira Service Management Cloud </li> <li>Statuspage (Monthly Plans only)</li> <li>Atlassian-built Marketplace Apps</li> <li>Trello </li> <li>Atlas</li> <li>Third-Party Marketplace Apps</li> </ul> <p> </p> <h4><strong>Atlassian Cloud Subscriptions - 100% off list price</strong></h4> <ul> <li>Bitbucket Cloud Standard</li> <li>Atlassian Guard</li> </ul> <p> </p> <p>Apply for a Classroom subscription by completing our <a data-event="clicked" data-uuid="3fb977b6-5b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Classroom Request Form" data-label-english="Classroom Request Form" href="/solutions/survey/classroom-license-request">Classroom Request Form</a>.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6a902417-90-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do resellers receive special pricing? Show" id="do-resellers-receive-special-pricing" href="javascript:void(0);"> <span class="label"> Do resellers receive special pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian does not offer special pricing for unaffiliated resellers. Special pricing is available for Corporate Resellers and official Atlassian Partners. See <a data-event="clicked" data-uuid="682cb18b-510" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Partners" data-label-english="Atlassian Partners" href="/partners">Atlassian Partners</a> for complete details.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e2d66226-46-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does Atlassian review and grant discounted licenses? Show" id="how-does-atlassian-review-and-grant-discounted-licenses" href="javascript:void(0);"> <span class="label"> How does Atlassian review and grant discounted licenses?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="pricinganddiscounts-4"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian verifies non-profit, student and teacher, and academic institution eligibility in partnership with Goodstack, yet determines qualification for discounted licenses at its sole discretion. We reserve the right to grant or deny an individual or organization’s application for a discounted license, or to discontinue an active discounted license, at any time, for any reason, and to supplement or amend our Community, Academic, Classroom and Open Source license eligibility guidelines at any time.</p> <p>Our expectation is that in ordinary circumstances you will have a response on your Community, Academic, Classroom and Open Source application within 1 business day. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="14f84cb7-cc-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian offer incentives or discounts for migrating from server to Data Center or Cloud? Show" id="does-atlassian-offer-incentives-or-discounts-for-migrating-from-server-to-data-center-or-cloud" href="javascript:void(0);"> <span class="label"> Does Atlassian offer incentives or discounts for migrating from server to Data Center or Cloud?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes, we offer a number of incentives for migrating customers:</p> <ul> <li><strong><a data-event="clicked" data-uuid="e366ed61-0b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cloud migration trials" data-label-english="Cloud migration trials" href="/migration/assess/cloud-migration-trial">Cloud migration trials</a></strong> - Explore Cloud features and test run your migration for an extended time. Unlike a 7-day Cloud trial, Cloud migration trials last the duration of your Data Center subscription. If you’re still on Server, we offer 60-day free Cloud migration trials for Server customers with expired maintenance.</li> <li><strong><a data-event="clicked" data-uuid="e366ed61-0b1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Step-up credits" data-label-english="Step-up credits" href="/migration/assess/calculate-pricing/step-up-credits">Step-up credits</a></strong> - To help eliminate double payment when migrating to Cloud, we are offering qualified customers a credit equal to the pro-rated value of unused Data Center subscriptions.</li> <li> <p><strong><a data-event="clicked" data-uuid="e366ed61-0b2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Dual licensing" data-label-english="Dual licensing" href="/migration/assess/calculate-pricing/dual-licensing">Dual licensing</a></strong> - To support the transition period for Data Center customers migrating to Cloud, we will extend qualifying customers’ subscription for up to 1 year at a 100% discount so that you are able to run your Data Center and Cloud products in parallel.</p> </li> </ul> <p>Still on Server? To learn more about the full timeline of changes and next steps for your organization, visit our <a data-event="clicked" data-uuid="e366ed61-0b3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Server end of support information" data-label-english="Server end of support information" href="/migration/assess/journey-to-cloud">Server end of support information</a> page.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="ordering" data-sidebar-title="Ordering" data-title="Ordering" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ordering </h2> <button class="show-hide-all" data-event="clicked" data-uuid="f5c93316-3e" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e1945fbb-f1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I purchase Atlassian products? Show" id="how-do-i-purchase-atlassian-products" href="javascript:void(0);"> <span class="label"> How do I purchase Atlassian products?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="ordering-1"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="5b1ade8f-0a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>Cloud products are sold either monthly or annually. To get started, <a data-event="clicked" data-uuid="5b1ade8f-0a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="create a cloud site" data-label-english="create a cloud site" href="/try">create a cloud site</a>. To renew automatically each month in the <strong>original</strong> billing experience, navigate to <strong>Site Administration</strong> > <strong>Billing</strong> > <strong>Billing Details</strong>. In the <strong>improved</strong> billing experience, navigate to <strong>Site Administration</strong> > select <strong>Manage</strong> on your billing account > <strong>Payment method</strong> > <strong>Add payment method</strong>. Follow the on-screen instructions to add credit card details or link a PayPal account. To sign up for annual cloud renewals, <a data-event="clicked" data-uuid="5b1ade8f-0a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact" data-label-english="contact" href="/company/contact/purchasing-licensing">contact</a> our Customer Advocate team to request a quote.<br /> <br /> Data Center products can be quoted and purchased directly from our online shopping cart.<br /> <br /> If you're a <strong>reseller</strong>, check the box marked "I am a reseller purchasing on behalf of my customer" during the checkout process.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7722104e-a1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I create a quote? Show" id="how-do-i-create-a-quote" href="javascript:void(0);"> <span class="label"> How do I create a quote?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-2"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="fc7efe9d-b30" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>To create an obligation-free quote for Data Center, use our <a data-event="clicked" data-uuid="fc7efe9d-b31" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Quote & Order Form" data-label-english="Quote & Order Form" href="https://www.atlassian.com/purchase/?purchaseMode=quote">Quote & Order Form</a> which allows you to pay for the product immediately or save a price quote for later. Only quotes created through our online form are considered valid, screen prints of the shopping cart are not the same as an official quote.</p> <p>In the <strong>improved</strong> billing experience, billing admins can log into <a data-event="clicked" data-uuid="fc7efe9d-b32" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>, select the organization, and then click <strong>Quotes</strong> in the left panel. In the top right corner, click <strong>Request quote</strong> to get in touch with Atlassian to receive a quote for your cloud subscription.</p> <p>Once your quote has been created, you'll receive a copy via email. You can also access your quotes directly from <a data-event="clicked" data-uuid="fc7efe9d-b33" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> in the <strong>original</strong> billing experience and from <a data-event="clicked" data-uuid="fc7efe9d-b32" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a> in the <strong>improved</strong> billing experience.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="dd2ec5a5-8e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I pay an outstanding quote? Show" id="how-do-i-pay-an-outstanding-quote" href="javascript:void(0);"> <span class="label"> How do I pay an outstanding quote?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-2"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="ebde2524-790" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://admin.atlassian.com/billing/">visit this page</a>.</strong></p> <p>In the <strong>original</strong> billing experience, you can pay an outstanding quote by credit card or PayPal using our <a data-event="clicked" data-uuid="ebde2524-791" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="secure online payment form" data-label-english="secure online payment form" href="http://my.atlassian.com/purchase/payment">secure online payment form</a>, or by bank transfer, check, ACH, or Net-30 terms (when applicable). Complete payment details can be found on the first page of your Atlassian quote.</p> <p>In the <strong>improved</strong> billing experience, billing admins can log into <a data-event="clicked" data-uuid="ebde2524-792" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>, select the organization, and then click <strong>Quotes</strong> in the left panel to view all quotes. Click <strong>View details</strong> next to your open quote, then click <strong>Place order</strong> to review the details of the quote and confirm it.</p> <p><strong>*Note</strong>: In the <strong>improved</strong> billing experience, you must first <em><u>accept your quote</u></em> by placing an order on it in your <a data-event="clicked" data-uuid="ebde2524-793" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="billing console" data-label-english="billing console" href="http://admin.atlassian.com/billing">billing console</a> and then receive an invoice <u><em>before</em></u> sending any payment remittance. Payment needs to be sent on the invoice rather than the quote.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="45edaacd-51-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I submit a Purchase Order (PO number) to Atlassian? Show" id="How-do-I-submit-a-Purchase-Order-PO-number-to-Atlassian" href="javascript:void(0);"> <span class="label"> How do I submit a Purchase Order (PO number) to Atlassian?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-2"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="a79a8b01-890" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://admin.atlassian.com/billing/">visit this page</a>.</strong></p> <p>Begin by creating a quote from our secure online <a data-event="clicked" data-uuid="a79a8b01-891" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Quote & Order Form" data-label-english="Quote & Order Form" href="https://www.atlassian.com/purchase/?purchaseMode=quote">Quote & Order Form</a>. On the final confirmation page, check the PO number box to add your PO number. The PO number will appear on your quote or invoice (valid for 30 days).</p> <p>If you already have a quote or invoice, you can update the quote or invoice through <a data-event="clicked" data-uuid="a79a8b01-892" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> for quotes in the <strong>original</strong> billing experience. Once logged in, select the <strong>Orders</strong> option at the top of the page. In the <strong>Quotes</strong> tab, you'll see your open quotes. Click <strong>Update PO#</strong> to add a purchase order number to your quote.</p> <p>For quotes or invoices in the <strong>improved</strong> billing experience, select the <strong>Quotes</strong> tab through <a data-event="clicked" data-uuid="a79a8b01-893" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a> and click <strong>View details</strong> next to your open quote. Click <strong>Place order</strong>, then select <strong>Change</strong> in the <strong>Payment method</strong> box. Add your PO number in the <strong>PO number (optional)</strong> field then click <strong>Confirm</strong>.</p> <p><strong>Please note</strong>: Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, <strong>we do not accept purchase orders as a form of payment </strong>nor the terms and conditions commonly associated with purchase orders.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3c9f0143-fd-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I request a quote or invoice in a currency other than US dollars? Show" id="can-i-request-a-quote-or-invoice-in-a-currency-other-than-us-dollars" href="javascript:void(0);"> <span class="label"> Can I request a quote or invoice in a currency other than US dollars?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-5"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="cd394331-fb0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>We can generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively. At this time, customers in the <strong>new</strong> billing engine must pay via USD.</p> <p>We calculate all the prices in a currency other than USD using an exchange rate that includes a currency fluctuation margin.</p> <p>Please note the following restrictions:</p> <ul> <li>We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, Opsgenie, Statuspage, and Jira Align.</li> <li>We are unable to issue quotes or invoices in Australian dollars for orders containing cloud products or Marketplace apps.</li> </ul> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e888ec71-63-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Are there any applicable taxes? Show" id="are-there-any-applicable-taxes" href="javascript:void(0);"> <span class="label"> Are there any applicable taxes?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-6"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian-based customers. Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation. </p> <p><strong>Tax Treaties</strong>: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the <a data-event="clicked" data-uuid="896966fe-130" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="W-8BEN-E" data-label-english="W-8BEN-E" href="https://wac-cdn.atlassian.com/dam/jcr:c7ac4efc-4943-4efd-a29e-47b0ce53e976/Atlassian%20W8_2020.pdf?cdnVersion=2445">W-8BEN-E</a> form; or for non-U.S. customers, the Australian Taxation Office <a data-event="clicked" data-uuid="896966fe-131" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Certificate of Residency" data-label-english="Certificate of Residency" href="https://wac-cdn.atlassian.com/dam/jcr:4ed65aeb-b67b-451e-9b0e-ecc575f84a2a/ATLASSIAN%20PTY%20LTD_CERT4%202021%20.doc.pdf?cdnVersion=2445">Certificate of Residency</a> for Atlassian.</p> <p>Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). <a data-event="clicked" data-uuid="896966fe-132" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Contact" data-label-english="Contact" href="/company/contact">Contact</a> our Customer Advocate Team to discuss the potential implications.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f1ab9236-1b-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I make changes to a quote? Show" id="can-i-make-changes-to-a-quote" href="javascript:void(0);"> <span class="label"> Can I make changes to a quote?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ordering-6"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="86963605-580" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>Quotes for cloud in the <strong>original</strong> billing experience or Data Center cannot be edited once created. Please <a data-event="clicked" data-uuid="86963605-581" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a> for any quote revisions.</p> <p>For cloud quotes in the <strong>improved</strong> billing experience, locate your quote and select <strong>Request revision</strong> in the quote menu. A ticket will be created and we’ll be in touch with your requested updates soon!</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="payments-refunds" data-sidebar-title="Payments & Refunds" data-title="Payments & Refunds" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Payments & Refunds </h2> <button class="show-hide-all" data-event="clicked" data-uuid="4dd22ce1-52" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4548519a-62-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Which payment methods are accepted, and what are your payment terms? Show" id="which-payment-methods-are-accepted-and-what-are-your-payment-terms" href="javascript:void(0);"> <span class="label"> Which payment methods are accepted, and what are your payment terms?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="payments&refunds-1"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="62277592-e90" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p><strong>*Note</strong>: In the <strong>improved</strong> billing experience, you must first <em><u>accept your quote</u></em> by placing an order on it in your <a data-event="clicked" data-uuid="62277592-e91" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="billing console" data-label-english="billing console" href="http://admin.atlassian.com/billing">billing console</a> and then receive an invoice <em><u>before</u></em> sending any payment remittance. Payment needs to be sent on the invoice rather than the quote.</p> <p>Atlassian accepts the following payment methods:</p> <p><strong>Credit card</strong>* — (MasterCard, Visa, or American Express) via our secure <a data-event="clicked" data-uuid="62277592-e92" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Quote & Order Form" data-label-english="Quote & Order Form" href="https://www.atlassian.com/purchase/?purchaseMode=quote">Quote & Order Form</a> in the <strong>original</strong> billing experience. For customers in the <strong>improved</strong> billing experience, visit <a data-event="clicked" data-uuid="62277592-e93" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a> to make payment for an order. We cannot accept credit card payments for AUD orders, and we're unable to accept payments via Discover cards.</p> <p><strong>PayPal*</strong> — Can be used for automatic renewals of our cloud products, and payments for Atlassian quotes. For purchases in the <strong>new</strong> billing engine, head to your <a data-event="clicked" data-uuid="62277592-e93" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a> account and click <strong>Pay with PayPa</strong>l to add PayPal as a payment method.</p> <p><strong>Bank transfer</strong> — Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to <a data-event="clicked" data-uuid="62277592-e95" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="remittance@atlassian.com" data-label-english="remittance@atlassian.com" href="mailto:remittance@atlassian.com">remittance@atlassian.com</a>. </p> <p><strong>Mailed check</strong> — Can take up to 7-14 business days to be received and processed by our financial institution. We cannot accept checks for AUD orders.</p> <p><strong>ACH (Automated Clearing House)</strong> - Can take up to 5-7 business days to process.</p> <p><strong>Net-14 Terms</strong> - Net-14 payment terms are available for annual termed cloud subscription orders between USD 1,000 and USD 20,000 (pre-tax) in the <strong>new</strong> billing engine. Credit checks are not required for Net-14 payment terms.</p> <p><strong>Net-30 Terms</strong> - Net-30 payment terms are available on Data Center and annual cloud subscription orders of $10,000 or more (pre-tax) in the <strong>legacy</strong> billing system. </p> <p>In the <strong>new</strong> billing engine, Net-30 payment terms are available on annual termed cloud subscription orders of USD 20,000 or more (pre-tax) after a one-time credit check and application with a tax ID. Once you’re approved for Net-30 payment terms in the <strong>new</strong> billing engine, any future purchases can be made using this option up to the approved credit limit, meaning additional credit checks are not needed.</p> <p> </p> <p>*<strong>Credit card or PayPal is the only acceptable form of payment for <u><em>monthly</em></u> cloud subscriptions.</strong></p> <p><strong>Please note that we are unable to issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or marketplace apps.</strong></p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5c3daaef-d1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I add my PayPal account to my cloud site? Show" id="how-do-i-add-my-paypal-account-to-my-cloud-site" href="javascript:void(0);"> <span class="label"> How do I add my PayPal account to my cloud site?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="payingwithpaypal-3"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="9dfeec5d-c00" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>To add PayPal as your payment method in the <strong>original</strong> billing experience, follow the instructions below:</p> <ol> <li>Log into your cloud site as an Administrator, and select the <strong>Settings</strong> icon, followed by <strong>Billing</strong>.</li> <li>Select <strong>Billing Details</strong>. In the <strong>Payment Method</strong> section, click the Pencil icon to edit the preferred payment method.</li> <li>Click <strong>Pay with PayPal</strong> to connect your PayPal account.</li> </ol> <p>To add PayPal as your payment method in the <strong>improved</strong> billing experience, follow the instructions below:</p> <ol> <li>Log into your cloud site as a billing admin and select the menu at the top left corner of the page, followed by <strong>Administration</strong>.</li> <li>Next to your billing account, select <strong>Manage</strong>.</li> <li>Select <strong>Payment method</strong> on the left side of the screen, followed by <strong>Add payment method</strong>.</li> <li>Fill in the <strong>Billing details</strong> and save them, then select <strong>PayPal</strong> and follow the steps to connect it to your billing account.</li> </ol> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7c06d8f2-d1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I'm in Europe. Will your bank transfer details work? Show" id="im-in-europe-will-your-bank-transfer-details-work" href="javascript:void(0);"> <span class="label"> I'm in Europe. Will your bank transfer details work?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="payments&refunds-3"> <div class="imkt-question-answer--answers-richtext"> <p>The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="22cb4404-ff-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I've paid my quote - when will my cloud subscription or Data Center licenses be available? Show" id="ive-paid-my-quote-when-will-my-cloud-subscription-or-data-center-licenses-be-available" href="javascript:void(0);"> <span class="label"> I've paid my quote - when will my cloud subscription or Data Center licenses be available?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--questions wpl"> <div class="imkt-question-answer--questions-list"> <p><strong>We’re rolling out a new billing engine and improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="7c551c78-4c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>For cloud subscriptions in the <strong>original</strong> billing experience, all changes to products/tiers/subscription periods will become available <u>as soon as payment is processed</u>. This will be reflected in <a data-event="clicked" data-uuid="7c551c78-4c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a>.</p> <p>For cloud subscriptions in the <strong>improved</strong> billing experience, all changes to products/tiers/subscription periods will become available <u>as soon as the order is placed</u>. This will be reflected in <a data-event="clicked" data-uuid="7c551c78-4c2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="http://admin.atlassian.com/billing">admin.atlassian.com/billing</a>.<br /> <br /> Data Center license keys will be available in <a data-event="clicked" data-uuid="7c551c78-4c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> as soon as payment is processed.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="d36157eb-05-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I get a refund? Show" id="can-i-get-a-refund" href="javascript:void(0);"> <span class="label"> Can I get a refund?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--questions wpl"> <div class="imkt-question-answer--questions-list"> <p>Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds. If you'd like to cancel your cloud trial, see <a data-event="clicked" data-uuid="f4c4a557-140" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cancellations & Refunds" data-label-english="Cancellations & Refunds" href="/licensing/cloud#cancellations-refunds">Cancellations & Refunds</a>.<br /> <br /> Data Center licenses can be refunded within 30 days of the original purchase.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6ca9484b-36-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I sign up for automatic renewals? Show" id="can-i-sign-up-for-automatic-renewals" href="javascript:void(0);"> <span class="label"> Can I sign up for automatic renewals?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="5c0a3b0e-6a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>Yes! Follow the instructions below to enable automatic renewals for your cloud or Data Center products. <br /> <br /> <u><strong>Cloud</strong></u><br /> <br /> Please note that cloud subscriptions that renew monthly are set up for automatic renewals by default.<br /> <br /> To enable automatic renewals for your annual cloud site in the <strong>legacy</strong> billing system, you'll need a renewal quote on file. Renewal quotes for annual cloud subscriptions are sent to the billing contact on file 60 days prior to renewal.<br /> <br /> Once a renewal quote has been created, the billing contact on file will be able to log into <a data-event="clicked" data-uuid="5c0a3b0e-6a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> in the <strong>original</strong> billing experience and select the <strong>Orders</strong> tab to view the quote. Click <strong>Pay</strong> next to the annual renewal quote. The option to enable Auto-Renew is available upon payment of the quote. Once paid, the subscription will be moved to automatic renewals.</p> <p>For annual subscriptions billed in the <strong>new</strong> billing engine, please <a data-event="clicked" data-uuid="5c0a3b0e-6a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="reach out to our Customer Advocate team" data-label-english="reach out to our Customer Advocate team" href="https://www.atlassian.com/company/contact/purchasing-licensing#/">reach out to our Customer Advocate team</a> to get an automatic renewal set.<br /> <br /> <u><strong>Data Center</strong></u><br /> <br /> Within the billing contact's <a data-event="clicked" data-uuid="5c0a3b0e-6a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> account, automatic renewals can be enabled by selecting the license in question, followed by <strong>Turn Auto-Renew On</strong>. Once payment details have been provided, select <strong>Save Auto-Renew Settings</strong>. <br /> <br /> The automatic renewal will be processed on the expiration date of your license.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="taxes" data-sidebar-title="Taxes" data-title="US Taxes" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Taxes </h2> <button class="show-hide-all" data-event="clicked" data-uuid="a5b53873-96" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3c57b851-fa-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why are you applying tax to my order? Show" id="why-are-you-applying-tax-to-my-order" href="javascript:void(0);"> <span class="label"> Why are you applying tax to my order?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <h3><strong>US Sales Tax</strong></h3> <p>We only apply US sales tax to orders addressed to billing customers based in the US States and territories listed <a data-event="clicked" data-uuid="439207d6-ad0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/licensing/purchase-licensing#which-us-states-and-territories-are-considered-taxable">here</a>.</p> <p>Please <a data-event="clicked" data-uuid="439207d6-ad1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a> with your exemption documentation and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order. Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority.</p> <p><u><strong>Chicago Lease Transaction Tax</strong></u></p> <p>Beginning January 1, 2024, Trello Inc. will start collecting <a data-event="clicked" data-uuid="439207d6-ad2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Chicago Personal Property Lease Transaction Tax (LTT)" data-label-english="Chicago Personal Property Lease Transaction Tax (LTT)" href="https://www.chicago.gov/city/en/depts/fin/provdrs/tax_division/svcs/apply_for_an_exemption.html">Chicago Personal Property Lease Transaction Tax (LTT)</a> on all Trello products from customers based in the city of Chicago, Illinois.</p> <p>Beginning February 1, 2022, in compliance with the local tax regulation, Atlassian will start collecting <a data-event="clicked" data-uuid="439207d6-ad2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Chicago Personal Property Lease Transaction Tax (LTT)" data-label-english="Chicago Personal Property Lease Transaction Tax (LTT)" href="https://www.chicago.gov/city/en/depts/fin/provdrs/tax_division/svcs/apply_for_an_exemption.html">Chicago Personal Property Lease Transaction Tax (LTT)</a> on all Atlassian Cloud software products from customers based in the city of Chicago, Illinois. </p> <p>The city of Chicago, Illinois, imposes LTT on the lease or rental in the city of personal property, and on the privilege of using in the city personal property that is leased or rented outside of the city. This tax applies to nonpossessory computer leases, which includes qualifying software licenses that are not otherwise subject to Illinois Retailer's Occupation Tax. The current applicable tax rate of LTT is 9%. </p> <p> </p> <h3><strong>VAT/JCT/GST</strong></h3> <p><u><strong>VAT</strong></u></p> <p>In accordance with EU, Iceland, Norway, Turkey, South Korea, Chile, Mexico, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment.</p> <p>The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment. </p> <p><em>*Please note that there are no VAT exemptions for customers located in Russia and Mexico.</em></p> <p><u><strong>JCT</strong></u></p> <p>In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. <a data-event="clicked" data-uuid="439207d6-ad4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Contact us" data-label-english="Contact us" href="/company/contact">Contact us</a> with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote.</p> <p><u><strong>GST</strong></u></p> <p>In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST. </p> <p> </p> <h3><strong>Canadian taxes</strong></h3> <p><u><strong>PST</strong></u></p> <p>In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan. </p> <p><u><strong>GST</strong></u></p> <p>Effective July 1, 2021, Atlassian will collect goods & services tax (GST) in select Canadian provinces and territories. 5% GST will apply to orders from Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. See HST below for remaining Canadian provinces and territories.</p> <p><u><strong>QST</strong></u></p> <p>Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders.</p> <p><u><strong>HST</strong></u></p> <p>Effective July 1, 2021, Atlassian will collect harmonized sales tax (HST) in select Canadian provinces and territories. 13% HST will apply to orders from Ontario; 15% HST will apply to orders from New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. See GST above below for remaining Canadian provinces and territories.</p> <p> </p> <p><strong>Note</strong>: As Canada has two levels of taxation, GST/HST will be in addition to the provincial taxes Atlassian collects for Quebec (9.975% QST), British Columbia (7% PST), and Saskatchewan (6% PST). Thus, customers based in these 3 provinces will see the following tax charges on each transaction:</p> <ul> <li>British Columbia: 5% GST + 7% PST</li> <li>Quebec: 5% GST + 9.975% QST</li> <li>Saskatchewan: 5% GST + 6% PST</li> </ul> <p>All Canadian federal and provincial taxes will be calculated based on the billing contact address. </p> <p> </p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="36719776-13-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I am not located in a taxable country but I still see sales tax applied to my bill. What should I do? Show" id="i-am-not-located-in-a-taxable-country-but-i-still-see-sales-tax-applied-to-my-bill-what-should-i-do" href="javascript:void(0);"> <span class="label"> I am not located in a taxable country but I still see sales tax applied to my bill. What should I do?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"></td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian collects tax based on the country of your company. Ensure your billing information is up to date by following <a data-event="clicked" data-uuid="85cff5e6-cc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="these instructions" data-label-english="these instructions" href="https://support.atlassian.com/subscriptions-and-billing/docs/update-your-contact-address/">these instructions</a>.</p> <p>Please <a data-event="clicked" data-uuid="85cff5e6-cc1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a> with any questions.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="26d38386-b9-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Sales tax was applied to my order, however, I can now supply valid exemption documentation covering the period of the purchase. How can I obtain a refund for the sales tax portion of my payment? Show" id="sales-tax-was-applied-to-my-order-however-I-can-now-supply-valid-exemption-documentation-covering-the-period-of-the-purchase-How-can-I-obtain-a-refund-for-the-sales-tax-portion-of-my-payment" href="javascript:void(0);"> <span class="label"> Sales tax was applied to my order, however, I can now supply valid exemption documentation covering the period of the purchase. How can I obtain a refund for the sales tax portion of my payment?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="ustaxes-3"> <div class="imkt-question-answer--answers-richtext"> <p>Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.</p> <p>If you can supply valid exemption documentation covering the period of the purchase, <a data-event="clicked" data-uuid="7ef4c95b-b00" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact" data-label-english="contact" href="/company/contact">contact</a> our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.</p> <p>After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities. We are unable to provide tax refunds outside of our 30-day refund policy.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8f4116fe-35-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I'm a reseller located in a taxable US state, but I'm buying on behalf of a customer who is not located in a taxable US state. Will US sales tax apply? Show" id="Im-a-Reseller-located-in-a-taxable-US-state-but-Im-buying-on-behalf-of-a-customer-who-is-not-located-in-a-taxable-US-state-Will-US-sales-tax-apply" href="javascript:void(0);"> <span class="label"> I'm a reseller located in a taxable US state, but I'm buying on behalf of a customer who is not located in a taxable US state. Will US sales tax apply?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>For Reseller or Partner orders, the application of the US sale is based on the location of each of your customer's sold-to states rather than your billing address. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="10302f3e-4a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Which US states and territories are considered taxable? Show" id="which-us-states-and-territories-are-considered-taxable" href="javascript:void(0);"> <span class="label"> Which US states and territories are considered taxable?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <table border="1" cellpadding="1" cellspacing="1" style="width:70%;"> <thead> <tr> <th scope="col">US State</th> <th scope="col">Date Registered</th> <th scope="col">Exemption Form</th> </tr> </thead> <tbody> <tr> <td style="text-align: center;">Puerto Rico*</td> <td style="text-align: center;">25-May-2021</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Commonwealth of Puerto Rico" data-label-english="Commonwealth of Puerto Rico" href="http://www.hacienda.gobierno.pr/downloads/pdf/formularios/AS%202916.1.pdf">Commonwealth of Puerto Rico</a></p> </td> </tr> <tr> <td style="text-align: center;">Iowa</td> <td style="text-align: center;">1-Sept-2020</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c51" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Iowa Sales Tax Exemption Certificate" data-label-english="Iowa Sales Tax Exemption Certificate" href="https://tax.iowa.gov/forms/iowa-salesuseexcise-tax-exemption-certificate-31-014">Iowa Sales Tax Exemption Certificate</a></p> </td> </tr> <tr> <td style="text-align: center;">Tennessee</td> <td style="text-align: center;">1-Jan-2020</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c52" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Tennessee Exemption Form" data-label-english="Tennessee Exemption Form" href="https://www.tn.gov/revenue/taxes/sales-and-use-tax/forms.html">Tennessee Exemption Form</a></p> </td> </tr> <tr> <td style="text-align: center;">Kansas</td> <td style="text-align: center;">1-Feb-2020</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c53" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Kansas Exemption Form" data-label-english="Kansas Exemption Form" href="https://www.ksrevenue.org/pdf/pub1520.pdf">Kansas Exemption Form</a></p> </td> </tr> <tr> <td style="text-align: center;">New Mexico</td> <td style="text-align: center;">1-Sept-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c54" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="New Mexico Taxation & Revenue" data-label-english="New Mexico Taxation & Revenue" href="http://www.tax.newmexico.gov/Businesses/non-taxable-transaction-certificates.aspx">New Mexico Taxation & Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Idaho</td> <td style="text-align: center;">1-Sept-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c55" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Idaho State Tax Commission" data-label-english="Idaho State Tax Commission" href="https://tax.idaho.gov/m-formpub.cfm">Idaho State Tax Commission</a></p> </td> </tr> <tr> <td style="text-align: center;">South Carolina</td> <td style="text-align: center;">1-Mar-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c56" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="South Carolina Department of Revenue" data-label-english="South Carolina Department of Revenue" href="https://dor.sc.gov/tax/sales/forms">South Carolina Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">West Virginia</td> <td style="text-align: center;">1-Jan-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c57" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="West Virginia Department of Revenue" data-label-english="West Virginia Department of Revenue" href="https://tax.wv.gov/Business/SalesAndUseTax/Pages/SalesAndUseTax.aspx">West Virginia Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Louisiana</td> <td style="text-align: center;">1-Jan-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c58" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Louisiana Department of Revenue" data-label-english="Louisiana Department of Revenue" href="https://www.revenue.louisiana.gov/Forms/ForBusinesses">Louisiana Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Nebraska</td> <td style="text-align: center;">1-Jan-2019</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c59" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Nebraska Department of Revenue" data-label-english="Nebraska Department of Revenue" href="http://www.revenue.nebraska.gov/tax/current/salestax_forms.html">Nebraska Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Maine</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c510" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Multistate Tax Commission" data-label-english="Multistate Tax Commission" href="http://www.mtc.gov/Resources/Uniform-Sales-Use-Tax-Exemption-Certificate">Multistate Tax Commission</a></p> </td> </tr> <tr> <td style="text-align: center;">Indiana</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c511" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Indiana Exemption Certificate" data-label-english="Indiana Exemption Certificate" href="http://www.in.gov/dor/files/sstgb-form-f0003.pdf">Indiana Exemption Certificate</a></p> </td> </tr> <tr> <td style="text-align: center;">Wyoming</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c512" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Wyoming Department of Revenue" data-label-english="Wyoming Department of Revenue" href="http://revenue.wyo.gov/Excise-Tax-Division/exemption-certificate-power-of-attorney-forms">Wyoming Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Mississippi</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c513" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Mississippi Department of Revenue" data-label-english="Mississippi Department of Revenue" href="http://www.dor.ms.gov/Business/Pages/Sales-Tax-Exemptions.aspx">Mississippi Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Kentucky</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c514" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Kentucky Department of Revenue" data-label-english="Kentucky Department of Revenue" href="https://revenue.ky.gov/Business/Sales-Use-Tax/Pages/default.aspx">Kentucky Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Wisconsin</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c515" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Wisconsin Department of Revenue" data-label-english="Wisconsin Department of Revenue" href="http://www.revenue.wi.gov/Pages/Form/sales-home.aspx">Wisconsin Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Hawaii**</td> <td style="text-align: center;">1-Oct-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c516" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Excise Tax Exemption Form" data-label-english="Excise Tax Exemption Form" href="http://files.hawaii.gov/tax/forms/2016/g6.pdf">Excise Tax Exemption Form</a></p> </td> </tr> <tr> <td style="text-align: center;">Alabama</td> <td style="text-align: center;">1-Jun-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c517" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Alabama Department of Revenue" data-label-english="Alabama Department of Revenue" href="http://revenue.alabama.gov/">Alabama Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Connecticut</td> <td style="text-align: center;">1-Apr-2018</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c518" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Connecticut Department of Revenue Services" data-label-english="Connecticut Department of Revenue Services" href="http://www.ct.gov/drs/cwp/view.asp?a=1477&q=445816">Connecticut Department of Revenue Services</a></p> </td> </tr> <tr> <td style="text-align: center;">Vermont</td> <td style="text-align: center;">1-Dec-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c519" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Vermont Department of Taxes" data-label-english="Vermont Department of Taxes" href="http://tax.vermont.gov/business-and-corp/nonprofit-and-exempt-organizations/exemption-certificates">Vermont Department of Taxes</a></p> </td> </tr> <tr> <td style="text-align: center;">Michigan</td> <td style="text-align: center;">1-Sept-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c520" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Michigan Department of Treasury" data-label-english="Michigan Department of Treasury" href="http://www.michigan.gov/documents/taxes/3372_216612_7.pdf">Michigan Department of Treasury</a></p> </td> </tr> <tr> <td style="text-align: center;">Minnesota</td> <td style="text-align: center;">1-Sept-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c521" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Minnesota Department of Revenue" data-label-english="Minnesota Department of Revenue" href="https://www.revenue.state.mn.us/form-search?search_text=&field_document_type=All&field_audience=436&field_tax_type=All&field_tax_year=All">Minnesota Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Pennsylvania</td> <td style="text-align: center;">1-July-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c522" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Pennsylvania Department of Revenue" data-label-english="Pennsylvania Department of Revenue" href="https://www.revenue.pa.gov/FormsandPublications/FormsforBusinesses/Pages/default.aspx">Pennsylvania Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Utah</td> <td style="text-align: center;">1-June-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c523" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Utah State Tax Commission" data-label-english="Utah State Tax Commission" href="http://www.tax.utah.gov/forms-pubs">Utah State Tax Commission</a></p> </td> </tr> <tr> <td style="text-align: center;">Rhode Island</td> <td style="text-align: center;">1-May-2017</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c524" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Rhode Island Department of Revenue" data-label-english="Rhode Island Department of Revenue" href="http://www.tax.ri.gov/taxforms/sales_excise/sales_use.php">Rhode Island Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">South Dakota</td> <td style="text-align: center;">1-May-2016</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c525" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="South Dakota Department of Revenue" data-label-english="South Dakota Department of Revenue" href="http://dor.sd.gov/Taxes/Business_Taxes/Forms/Sales_Tax_Forms.aspx">South Dakota Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Ohio</td> <td style="text-align: center;">1-Aug-2015</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c526" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Ohio Department of Taxation" data-label-english="Ohio Department of Taxation" href="http://www.tax.ohio.gov/Forms.aspx">Ohio Department of Taxation</a></p> </td> </tr> <tr> <td style="text-align: center;">Arizona</td> <td style="text-align: center;">1-Aug-2015</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c527" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="State of Arizona Department of Revenue" data-label-english="State of Arizona Department of Revenue" href="http://www.azdor.gov/Forms/TransactionPrivilegeTax.aspx">State of Arizona Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">North Carolina</td> <td style="text-align: center;">1-May-2015</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c528" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="North Carolina Department of Revenue" data-label-english="North Carolina Department of Revenue" href="http://www.dor.state.nc.us/downloads/sales.html">North Carolina Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Illinois</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c529" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Illinois Department of Revenue" data-label-english="Illinois Department of Revenue" href="http://tax.illinois.gov/TaxForms/Sales/index.htm">Illinois Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Massachusetts</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c530" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Massachusetts Department of Revenue" data-label-english="Massachusetts Department of Revenue" href="http://www.mass.gov/dor/forms/trustee/sales-and-use-tax/">Massachusetts Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">New York</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c531" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="The New York State Department of Taxation and Finance" data-label-english="The New York State Department of Taxation and Finance" href="http://www.tax.ny.gov/pubs_and_bulls/tg_bulletins/st/exemption_certificates_for_sales_tax.htm">The New York State Department of Taxation and Finance</a></p> </td> </tr> <tr> <td style="text-align: center;">Texas</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c532" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Texas Comptroller of Public Accounts" data-label-english="Texas Comptroller of Public Accounts" href="http://www.window.state.tx.us/taxinfo/taxforms/01-339.pdf">Texas Comptroller of Public Accounts</a></p> </td> </tr> <tr> <td style="text-align: center;">Washington</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c533" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Washington State Department of Revenue" data-label-english="Washington State Department of Revenue" href="http://dor.wa.gov/content/getaformorpublication/formbysubject/forms_exempt.aspx">Washington State Department of Revenue</a></p> </td> </tr> <tr> <td style="text-align: center;">Washington D.C.</td> <td style="text-align: center;">1-April-2014</td> <td style="text-align: center;"> <p><a data-event="clicked" data-uuid="c8fe312b-c534" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="The District of Columbia Office of Tax and Revenue" data-label-english="The District of Columbia Office of Tax and Revenue" href="https://otr.cfo.dc.gov/service/business-taxpayers">The District of Columbia Office of Tax and Revenue</a> for an organization-specific exemption certificate</p> </td> </tr> </tbody> </table> <p><em>*Puerto Rico is now recognized as a US state/territory and will be taxed accordingly</em></p> <p><em>**General Excise Tax in Hawaii</em></p> <p> </p> <p>If your purchases are US sales tax exempt, <a data-event="clicked" data-uuid="c8fe312b-c535" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a> with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a5f4682e-58-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="The VAT/JCT/GST/PST/QST on my quote is shown in US Dollars. Where can I find the equivalent tax in my local currency? Show" id="where-can-i-find-the-equivalent-tax-in-my-local-currency" href="javascript:void(0);"> <span class="label"> The VAT/JCT/GST/PST/QST on my quote is shown in US Dollars. Where can I find the equivalent tax in my local currency?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal / Chilean peso / Mexican peso will be displayed on the final invoice, which will be issued after full payment has been received.</p> <p>This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="82bffcdb-c7-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I'm a reseller located in a taxable country, but my customer is not located in a taxable country. Will tax apply? Show" id="will-tax-apply" href="javascript:void(0);"> <span class="label"> I'm a reseller located in a taxable country, but my customer is not located in a taxable country. Will tax apply?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>For <strong>most</strong> reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order.</p> <p>For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f6c64738-04-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I update my VAT/PAN/CIN/PST/QST/GST ID/registration number? Show" id="how-do-i-update-registration-number" href="javascript:void(0);"> <span class="label"> How do I update my VAT/PAN/CIN/PST/QST/GST ID/registration number?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Visit your <a data-event="clicked" data-uuid="6676fd5a-7a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian account profile" data-label-english="Atlassian account profile" href="https://my.atlassian.com/details/edit">Atlassian account profile</a> page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click <strong>Save</strong>.</p> <p><em>*Please note, this is not applicable to JCT, or customers located in Russia.</em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="65b86c62-82-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I submit my tax exemption documentation? Show" id="how-do-i-submit-my-tax-exemption-documentation" href="javascript:void(0);"> <span class="label"> How do I submit my tax exemption documentation?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="5b7c16e3-dc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Contact us" data-label-english="Contact us" href="/company/contact">Contact us</a> with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote.</p> <p><em>*Please note, this is not applicable to JCT, or customers located in Russia.</em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="32e6aca3-ff-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I recently updated my billing address and now I see a new sales tax on my bill. Where did this come from? Show" id="i-recently-updated-my-billing-address-and-now-i-see-a-new-sales-tax-on-my-bill-where-did-this-come-from" href="javascript:void(0);"> <span class="label"> I recently updated my billing address and now I see a new sales tax on my bill. Where did this come from?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>If the sales tax calculation on your invoice has changed and you’ve recently updated your billing address, this is tied to Atlassian’s efforts to comply with global tax regulations.</p> <p>Atlassian is required to collect sales tax in each region that we operate in order to comply with global tax regulations.</p> <p>As a result, starting January 4, 2022, our invoicing system is now using the billing address to accurately calculate sales tax for each of our customers.</p> <p><em>*If your organization is tax-exempt, <a data-event="clicked" data-uuid="7b6cce50-b80" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact">contact us</a> with your exemption documentation and our team will apply your exemption status to your quote.</em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="12755a44-04-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I received an email saying my address is incomplete and my account is out of compliance with the tax regulations in my region. What can I do to fix this? Show" id="i-received-an-email-saying-my-address-is-incomplete-and-my-account-is-out-of-compliance-with-the-tax-regulations-in-my-region-what-can-i-do-to-fix-this" href="javascript:void(0);"> <span class="label"> I received an email saying my address is incomplete and my account is out of compliance with the tax regulations in my region. What can I do to fix this?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Starting January 4, 2022, our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate.</p> <p>If you’ve received an email stating your account is out of compliance due to an incomplete address, visit your <a data-event="clicked" data-uuid="e380210e-6e0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="account" data-label-english="account" href="https://my.atlassian.com/details/edit">account</a> to update the address on file.</p> <p><em>*If your organization is tax-exempt, <a data-event="clicked" data-uuid="e380210e-6e1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact">contact us</a> with your exemption documentation and our team will apply your exemption status to your quote.</em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4a9e97c0-71-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I logged into my site and saw an “action required” message to update my billing address. I made the required change, but the message is still showing up. How can I remove this? Show" id="i-logged-into-my-site-and-saw-an-action-required-message" href="javascript:void(0);"> <span class="label"> I logged into my site and saw an “action required” message to update my billing address. I made the required change, but the message is still showing up. How can I remove this?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The “action required” message to update your billing address will only disappear after your billing address is correctly updated in our systems.</p> <p>If you’ve made the required update to your billing address but still see the message in-product, please note, updates to your address may take up to 24 hours to be processed in our billing system.</p> <p>During this time, you may continue to see messages related to updating your address.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="administration-fees" data-sidebar-title="Administration Fees" data-title="Administration Fees" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Administration Fees </h2> <button class="show-hide-all" data-event="clicked" data-uuid="bd0a798d-0d" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8a44d1be-08-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is the administration fee? Show" id="what-is-the-administration-fee" href="javascript:void(0);"> <span class="label"> What is the administration fee?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-1"> <p>The administration fee was established to address increasing regulatory operating costs imposed by governments in certain jurisdictions. This fee will only apply to customers with a billing address in either Turkey or India.</p> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5c7d9d4c-af-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="When did the administration fee go into effect? Show" id="when-did-the-administration-fee-go-into-effect" href="javascript:void(0);"> <span class="label"> When did the administration fee go into effect?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-2"> <div class="imkt-question-answer--answers-richtext"> <p>The administration fee went into effect on October 12, 2021 PT.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="ed0442c3-2f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is the administration fee rate? Show" id="what-is-the-administration-fee-rate" href="javascript:void(0);"> <span class="label"> What is the administration fee rate?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>In Turkey, an administration fee of 7.5% will be applied to sales of non-hosted software (Data Center) and non-hosted apps in the Atlassian Marketplace. This Administration Fee does not apply to sales of hosted software (cloud).</p> <p>In India, an administration fee of 2% will be applied to sales for all Atlassian software products, both hosted and non-hosted (Data Center and Cloud) as well as apps in the Atlassian Marketplace.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="84125928-b1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="For customers who bought at a discount price (academic discount, etc.), is the administration fee rate applied to the list price or to the discounted price? Show" id="for-customers-who-bought-at-a-discount-price-is-the-administration-fee-rate-applied-to-the-list-price-or-to-the-discounted-price" href="javascript:void(0);"> <span class="label"> For customers who bought at a discount price (academic discount, etc.), is the administration fee rate applied to the list price or to the discounted price?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The administration fee is applied to the discounted price.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="220087c3-cf-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What products are affected by the administration fee? Show" id="what-products-are-affected-by-the-administration-fee" href="javascript:void(0);"> <span class="label"> What products are affected by the administration fee?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The administration fee applies to the following Atlassian software products:</p> <p>In India:</p> <ul> <li>The following Data Center products: <ul> <li>Jira Software</li> <li>Jira Service Management</li> <li>Confluence</li> <li>Bitbucket</li> <li>Bamboo</li> <li>Crowd</li> </ul> </li> <li>The following Cloud products (all editions): <ul> <li>Jira</li> <li>Jira Service Management</li> <li>Confluence</li> <li>Bitbucket</li> <li>Atlassian Guard</li> </ul> </li> </ul> <p>In Turkey:</p> <ul> <li>The following Data Center products: <ul> <li>Jira Software</li> <li>Jira Service Management</li> <li>Confluence</li> <li>Bitbucket</li> <li>Bamboo</li> <li>Crowd</li> </ul> </li> </ul> <p>This fee is also applied to all apps in India and all non-hosted apps in Turkey that are sold in the Atlassian Marketplace.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="39db5477-49-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Is the administration fee taxable? (Will the administration fee total be lumped into the order subtotal when calculating VAT/GST?) Show" id="is-the-administration-fee-taxable" href="javascript:void(0);"> <span class="label"> Is the administration fee taxable? (Will the administration fee total be lumped into the order subtotal when calculating VAT/GST?)<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-6"> <div class="imkt-question-answer--answers-richtext"> <p>Yes, it is taxable and included in the base for VAT/GST calculation. See below for an example:</p> <p><strong>Item 1: Confluence Cloud</strong><br /> Price: $100<br /> Discount: $10</p> <p><strong>Item 2: Jira Software (Data Center)</strong><br /> Price: $200<br /> Discount: $20</p> <p><strong>India (all products are taxable)</strong></p> <p>Administration fee = ($300 - $30)*2% = $5.40</p> <p>GST = ($300 - $30 + $5.4)*18% = $49.57</p> <p><strong>Turkey (SaaS are non-taxable)</strong></p> <p>Administration fee = ($200 - $20)*7.5% = $13.50</p> <p>VAT = ($300 - $30 + $13.5)*18% = $51.03</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7f37b099-a1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="I have a quote that was created or auto-generated before October 12, 2021. Will I need a new quote with the administration fee included? Show" id="i-have-a-quote-that-was-created-or-auto-generated-before-october-12-2021" href="javascript:void(0);"> <span class="label"> I have a quote that was created or auto-generated before October 12, 2021. Will I need a new quote with the administration fee included?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-6"> <div class="imkt-question-answer--answers-richtext"> <p>No, all open quotes generated on or before October 12, 2021 PT will be honored and standard extensions allowed.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="67028ecb-bc-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="If my order is refunded, will I be refunded the administration fee charge as well? Show" id="if-my-order-is-refunded-will-i-be-refunded-the-administration-fee-charge-as-well" href="javascript:void(0);"> <span class="label"> If my order is refunded, will I be refunded the administration fee charge as well?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-6"> <div class="imkt-question-answer--answers-richtext"> <p>Yes, if your order is refunded, your administration fee charge will also be refunded.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="billing-engine" data-sidebar-title="Billing engine changes" data-title="Billing engine changes" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Billing engine FAQ </h2> <button class="show-hide-all" data-event="clicked" data-uuid="aa12b7c5-75" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8b127bdf-6c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What’s the new cloud billing engine and why is Atlassian making this change? Show" id="what-s-the-new-cloud-billing-engine" href="javascript:void(0);"> <span class="label"> What’s the new cloud billing engine and why is Atlassian making this change?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The needs of our cloud customers continue to grow, and with it, the need for a more consolidated solution to manage the billing and invoicing activities that go along with access to Atlassian cloud subscriptions.</p> <p>To achieve this, we’re replacing our existing billing infrastructure with a new cloud billing engine that provides a unified experience for billing and invoicing across all Atlassian cloud products. With this transition from current billing systems to the new billing engine, all billing administrators are able to accomplish the following:</p> <ul> <li>Access a single location to manage all cloud subscription activity</li> <li>View all cloud subscriptions in one place</li> <li>Mix and match cloud subscriptions on a single bill</li> <li>Upgrade or downgrade products by solution</li> <li>Manage your bill under a customer billing account structure vs. site by site billing</li> <li>Improved in-product customer experience</li> <li>Streamlined access to customer support</li> </ul> <p>For more information, <a data-event="clicked" data-uuid="4cfa2060-740" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a> on <a data-event="clicked" data-uuid="4cfa2060-741" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="support.atlassian.com" data-label-english="support.atlassian.com" href="http://support.atlassian.com/">support.atlassian.com</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="df8cd502-dc-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How will my subscription information go from old system to new billing engine? Show" id="how-will-my-subscription-information-go-from-old-to-new " href="javascript:void(0);"> <span class="label"> How will my subscription information go from old system to new billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>To smoothly make our transition from the current billing infrastructure to the new billing engine, it requires the movement of all of our existing cloud customers' billing data from old system to new. This data move from one system to another is considered a migration, and is happening for different groups of customers over the course of a few months.</p> <p>To prepare your contacts before migration, <a data-event="clicked" data-uuid="2fef4512-6c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/prepare-your-contacts-ahead-of-billing-migration/">visit this page</a> on <a data-event="clicked" data-uuid="2fef4512-6c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="support.atlassian.com" data-label-english="support.atlassian.com" href="http://support.atlassian.com/">support.atlassian.com</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="40ab7a23-e8-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Will there be any billing-related system downtime or maintenance related to this change? Show" id="will-there-be-any-billing-related-system-downtime" href="javascript:void(0);"> <span class="label"> Will there be any billing-related system downtime or maintenance related to this change?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>No, there will not be any downtime to existing systems; however, after your site(s) is migrated, you will see a new interface to view and manage subscriptions, billing, invoicing, contacts, and payment details.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="40b7282f-07-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Will I (or my users) lose access to our products at any point in this change? Show" id="will-i-lose-access" href="javascript:void(0);"> <span class="label"> Will I (or my users) lose access to our products at any point in this change?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>No. This change does<strong> not affect your current access to sites, subscription set or product cost</strong>. Additionally, your users' <strong>product usage is not interrupted</strong>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="627451f0-d4-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How are you handling data security during the migration process? Show" id="how-are-you-handling-data-security" href="javascript:void(0);"> <span class="label"> How are you handling data security during the migration process? <span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Data security and data integrity is our highest priority during the migration process. We’ve built sophisticated tooling specifically for the purpose of the data move between our systems. The tooling implements end to end encryption <strong>in order to keep your data secure and protect your privacy during the move from the legacy system to the new billing engine</strong>. Multiple cross-validations between the systems before and after the migration maintain the integrity of your data at any given time throughout the move.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="58957c68-b4-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Who is affected? Show" id="who-will-be-affected" href="javascript:void(0);"> <span class="label"> Who is affected?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>All customers who have subscriptions for Atlassian cloud products will eventually be moved to the new billing engine.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="9ea4f770-d5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Which products are currently supported on the new billing engine? Show" id="which-products-are-currently-supported" href="javascript:void(0);"> <span class="label"> Which products are currently supported on the new billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We’re taking a phased approach to add all cloud products to the new billing engine over time. If you have paid cloud subscriptions for the following products, you will be shortlisted for migrating in the coming months:</p> <ul> <li>Jira</li> <li>Jira Service Management</li> <li>Confluence</li> <li>Jira Product Discovery</li> <li>Atlassian Guard</li> <li>Statuspage</li> <li>Compass</li> <li>Atlas</li> </ul> <p>Billing support for the following cloud products are still in the works:</p> <ul> <li>Bitbucket</li> <li>Trello</li> <li>Halp</li> <li>Jira Align</li> </ul> </div> <div class="component component--block" > <div class="intra-div no-flex component--block__background p50 "> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left"> <div class="component__image "> <div class="div-inline-svg wpl-icon-size-24 wpl-icon-corner-3"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio='xMinYMin meet' viewBox="0 0 36 36"><path style="opacity:0.5; fill:#091e42; fill-rule:evenodd;" d="M8,14.73a1.57,1.57,0,0,1,1.57-1.58H15.9a1.58,1.58,0,0,1,1.58,1.58V21a1.57,1.57,0,0,1-1.58,1.57H9.61A1.57,1.57,0,0,1,8,21Z"/><path style="fill: #091e42; fill-rule:evenodd;" d="M28.31,36a4.19,4.19,0,0,0,4.19-4.19V4.19A4.19,4.19,0,0,0,28.31,0H7.69A4.19,4.19,0,0,0,3.5,4.19V31.81A4.19,4.19,0,0,0,7.69,36Zm0-27.49a1.58,1.58,0,0,0-1.58-1.57L9.43,7H9.35a1.57,1.57,0,0,0,.1,3.14l17.27-.09h.08A1.59,1.59,0,0,0,28.29,8.51Zm-1.57,4.74a1.57,1.57,0,0,1,.07,3.14H21.48a1.58,1.58,0,0,1-.07-3.15h5.31Zm1.77,7.86a1.58,1.58,0,0,0-1.58-1.57h-5.5a1.58,1.58,0,0,0,.07,3.15H27A1.57,1.57,0,0,0,28.49,21.11Zm-1.78,4.63a1.57,1.57,0,0,1,.09,3.14h-.08L9.45,29a1.58,1.58,0,0,1-.1-3.15h.08ZM9.61,13.15A1.57,1.57,0,0,0,8,14.73V21a1.57,1.57,0,0,0,1.57,1.57H15.9A1.57,1.57,0,0,0,17.48,21V14.73a1.58,1.58,0,0,0-1.58-1.58Z"/></svg> </div> </div> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:24px;"> <p><strong>Note on cloud editions:</strong></p> <p>The new billing engine supports all cloud Free, Standard, Premium, and Enterprise editions of our products at the time of migration.</p> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a860d310-a8-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="If I have sites with supported products, and sites with products that aren’t yet supported, will all my sites be migrated, or only a few? Show" id="if-i-have-sites-with-supported-products" href="javascript:void(0);"> <span class="label"> If I have sites with supported products, and sites with products that aren’t yet supported, will all my sites be migrated, or only a few?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We're not migrating any site attached to products that are not yet supported by the new billing engine.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="61c092d3-ae-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What’s a billing account? Show" id="whats-a-billing-account " href="javascript:void(0);"> <span class="label"> What’s a billing account? <span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>A billing account is a new billing and invoicing structure for our customers to group and organize all billing transaction-related activities with Atlassian. The billing account moves our billing structure away from site-level billing to customer billing accounts, allowing for more flexibility in how our customers manage and pay for their Atlassian subscriptions.</p> <p><strong>This does not mean that the structure of organization and site is going away</strong> - what it does mean is that our customers <strong>are </strong><strong>no longer constrained to pay site-by-site, but can pay based on how sites are grouped into one account</strong>.</p> <p>Customers are able to accomplish the following with a billing account:</p> <ul> <li>Access account-based billing for cloud products for individuals and companies.</li> <li>Share and mange entitlements with co-workers.</li> <li>Store multiple payment methods and share a payment method across multiple sites.</li> </ul> <p>For information on billing accounts, <a data-event="clicked" data-uuid="f3a5bbf1-430" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-accounts/">visit this page</a> on <a data-event="clicked" data-uuid="f3a5bbf1-431" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="support.atlassian.com" data-label-english="support.atlassian.com" href="http://support.atlassian.com/">support.atlassian.com</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="2de96eab-54-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does the customer billing account work? Show" id="how-does-the-customer-billing-account-work" href="javascript:void(0);"> <span class="label"> How does the customer billing account work?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>In our existing billing systems, customers are billed on a site-by-site basis. In the new billing engine, all cloud product subscriptions live under a customer billing account, and customers have the option to be billed by account instead of by site, offering more flexibility with how customers are invoiced and when, based on the needs of the business.</p> <p><strong>It’s important to note that <u>we are not</u> requiring all product subscriptions in each billing account to be billed together on a single invoice</strong>. We are, however, giving our customers the choice to either group product subscriptions into one invoice or keep invoices for each individual site.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7976bab7-f4-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why am I being switched to a “Billing Administrator” role? Show" id="why-am-i-being-switched" href="javascript:void(0);"> <span class="label"> Why am I being switched to a “Billing Administrator” role?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We’ve created a new administrative role to replace Technical Contact and Billing Contact. The Billing Administrator (billing admin) role provides superuser permissions, and access to all billing and invoice related tasks.</p> <p>Billing admins have an Atlassian ID (AAID - similar to what Billing Contacts have today), which is associated to your company’s billing account. Multiple billing admins can be associated to the same billing account, allowing you to add other billing admins to help you manage all billing-related responsibilities.</p> <p>Billing admins aren’t restricted to one billing account. The same user can be a billing admin across multiple accounts.</p> <p>As a billing admin, you can:</p> <ul> <li>Manage all billing and subscription-related tasks for one or more accounts.</li> <li>Affect your organization’s bill by managing subscriptions.</li> <li>Contact support for any billing-related assistance.</li> <li>Remove other billing admins.</li> <li>Add other billing admins.</li> </ul> <p>For more details on billing roles and responsibilities, <a data-event="clicked" data-uuid="d1f80f07-aa0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/">visit this page</a> on <a data-event="clicked" data-uuid="d1f80f07-aa1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="support.atlassian.com" data-label-english="support.atlassian.com" href="http://support.atlassian.com/">support.atlassian.com</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="1617e9be-99-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Where does my Atlassian Guard product get invoiced on the new cloud billing engine? Show" id="where-does-my-atlassian-guard-product-get-invoiced" href="javascript:void(0);"> <span class="label"> Where does my Atlassian Guard product get invoiced on the new cloud billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian Guard is invoiced in the same group as your existing subscriptions, and can be paid for with the same payment method.</p> <p>If your products are on the legacy system, your Atlassian Guard billing is supported there. If you have some products on the new cloud billing engine and some on the legacy system, Atlassian Guard billing is managed from the new cloud billing engine.</p> <p>For more details on Atlassian Guard subscriptions in the new cloud billing engine, <a data-event="clicked" data-uuid="b3df0625-c10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/">visit this page</a> on <a data-event="clicked" data-uuid="b3df0625-c11" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="support.atlassian.com" data-label-english="support.atlassian.com" href="http://support.atlassian.com/">support.atlassian.com</a>.</p> <p>Curious how to know if your billing is in the legacy system or new billing engine? Visit the <a data-event="clicked" data-uuid="b3df0625-c12" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Understand the improved Atlassian billing experience" data-label-english="Understand the improved Atlassian billing experience" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">Understand the improved Atlassian billing experience</a> link.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="860f9715-a8-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What payment methods are available for Atlassian Guard in the new billing engine? Show" id="what-payment-methods-are-available" href="javascript:void(0);"> <span class="label"> What payment methods are available for Atlassian Guard in the new billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Payments can be made via credit card for monthly Atlassian Guard subscriptions. For annual subscriptions and quotes, payments can be made via credit card, bank transfer/ACH, check, Net-14 payment terms, or Net-30 payment terms.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="521d1d2e-45-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Where can I manage my bill for my Atlassian Guard subscription in the new billing engine? Show" id="where-can-I-manage-my-bill" href="javascript:void(0);"> <span class="label"> Where can I manage my bill for my Atlassian Guard subscription in the new billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>View your list of subscriptions, upcoming payment estimates, historic invoices and more in the new cloud billing engine by visiting your <a data-event="clicked" data-uuid="314f6dc1-010" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="billing console" data-label-english="billing console" href="http://admin.atlassian.com/billing">billing console</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="bca5d010-17-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I upgrade to an annual Atlassian Guard subscription? Show" id="can-I-upgrade-to-an-annual-atlassian-guard-subscription" href="javascript:void(0);"> <span class="label"> Can I upgrade to an annual Atlassian Guard subscription?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes! Please <a data-event="clicked" data-uuid="908f478b-bf0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="reach out to our team" data-label-english="reach out to our team" href="https://www.atlassian.com/company/contact/purchasing-licensing#/">reach out to our team</a> to discuss your options.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="de7e0ad6-c6-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I know if my Atlassian Guard product is supported by the legacy system or the new cloud billing engine? Show" id="how-do-I-know-if-my-atlassian-guard-product-is-supported" href="javascript:void(0);"> <span class="label"> How do I know if my Atlassian Guard product is supported by the legacy system or the new cloud billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Visit <a data-event="clicked" data-uuid="b25aac1d-e00" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Understand the improved Atlassian billing experience" data-label-english="Understand the improved Atlassian billing experience" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">Understand the improved Atlassian billing experience</a> to learn about the billing system that supports your Guard product.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="40c79e5e-dd-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How can I request a quote for Atlassian Guard in the new billing engine? Show" id="how-can-I-request-a-quote-for-atlassian-guard" href="javascript:void(0);"> <span class="label"> How can I request a quote for Atlassian Guard in the new billing engine?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Please contact our team to generate a quote <a data-event="clicked" data-uuid="b9e9400b-810" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here." data-label-english="here." href="/company/contact/purchasing-licensing">here.</a></p> <p>On the new cloud billing engine, you no longer have to verify your organization’s domain to receive a quote, meaning a faster path to a price estimate for you.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="da0a1713-d2-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why do Atlassian Guard Standard and Atlassian Guard Premium appear as separate line items on my invoice? Show" id="separate-line-items-on-my-invoice" href="javascript:void(0);"> <span class="label"> Why do Atlassian Guard Standard and Atlassian Guard Premium appear as separate line items on my invoice?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian Guard Standard and Atlassian Guard Premium are billed separately as two different products, with Atlassian Guard Premium appearing as an add-on to Atlassian Guard Standard in a separate line item on your invoice. The Atlassian Guard Premium line item represents the cost of the enhanced data classification and threat detection features that you are paying for each active user of supported products. It is important to note that we do not charge you twice for the same user - you only pay once for each managed account and external user in your organization.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="65e30fc4-e3-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why do I see differing billable user counts between my Atlassian Guard Standard and Atlassian Guard Premium subscriptions? How do I determine which of my users are billable under each subscription? Show" id="billable-users" href="javascript:void(0);"> <span class="label"> Why do I see differing billable user counts between my Atlassian Guard Standard and Atlassian Guard Premium subscriptions? How do I determine which of my users are billable under each subscription?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian Guard Premium billing is based on your number of product users (users who have access to at least one product covered by Atlassian Guard Premium). </p> <p>This means that some users that are not billable for Atlassian Guard Standard will be billable for Atlassian Guard Premium. For example, members of a non-billable authentication policy count towards your Atlassian Guard Premium bill because they are covered by enhanced data protection and threat detection features.</p> <p>For a detailed view of billable users for your Atlassian Guard Standard and Atlassian Guard Premium subscriptions, navigate to your Atlassian Guard subscription in the billing console.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="9eeb7368-31-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why does my billing statement show an add-on for premium software? Show" id="why-does-my-billing-statement-show-an-add-on-for-premium-software" href="javascript:void(0);"> <span class="label"> Why does my billing statement show an add-on for premium software?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>If you see an add-on for premium services on your billing statement, it indicates that you've opted for additional features or services that enhance your existing Atlassian product. These premium add-ons, such as Atlassian Guard Premium, provide advanced functionality and security features that aren't included in the standard version. The add-on is billed separately but appears on the same statement as your primary product for your convenience.</p> <p>If you have questions about specific charges or need further clarification, please contact our support team for assistance.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="software-maintenance" data-sidebar-title="Software Maintenance & Support" data-title="Software Maintenance" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Software Maintenance & Support </h2> <button class="show-hide-all" data-event="clicked" data-uuid="fd236913-42" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="257c124a-ac-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What kind of support does Atlassian offer? Show" id="what-kind-of-support-does-atlassian-offer" href="javascript:void(0);"> <span class="label"> What kind of support does Atlassian offer?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-1"> <p>Atlassian offers tiered Support for our cloud and self-managed products. See our <a data-event="clicked" data-uuid="952792c0-050" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Support Offerings" data-label-english="Support Offerings" href="https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html">Support Offerings</a> page for detailed information.</p> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="53dd979b-ab-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What are the benefits of renewing software maintenance? Show" id="what-are-the-benefits-of-renewing-software-maintenance" href="javascript:void(0);"> <span class="label"> What are the benefits of renewing software maintenance?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-2"> <div class="imkt-question-answer--answers-richtext"> <p>Renewing your software/subscription maintenance will ensure your continued access to the following benefits:</p> <p><u><strong>Legendary Support</strong></u></p> <p>You'll continue to receive Atlassian's <a data-event="clicked" data-uuid="ef17d73e-bb0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="legendary support" data-label-english="legendary support" href="https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html">legendary support</a>. Atlassian's support is available via our <a data-event="clicked" data-uuid="ef17d73e-bb1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="online support system" data-label-english="online support system" href="http://support.atlassian.com/">online support system</a>.</p> <p><u><strong>Software Updates</strong></u></p> <p>Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*. </p> <p><em>*Cloud does not require manual software updates, while Data Center installations do.</em></p> <p><u><strong>Peace of mind</strong></u></p> <p>If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact with a committed support team offers fantastic peace of mind.</p> <p><strong>Please note</strong>: An active subscription is required to receive product updates and technical support.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f31569ad-1f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="When does self-managed software maintenance start? Show" id="when-does-self-managed-software-maintenance-start" href="javascript:void(0);"> <span class="label"> When does self-managed software maintenance start?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <ul> <li><strong>New license</strong>: Your 12/24-month software maintenance period will commence from the date of payment confirmation.</li> <li><strong>Upgrade</strong>: Software maintenance will commence from the date of payment confirmation.</li> <li><strong>Renewal</strong>: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.</li> </ul> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e29da9e5-39-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What happens when the included self-managed software maintenance ends? Show" id="what-happens-when-the-included-self-managed-software-maintenance-ends" href="javascript:void(0);"> <span class="label"> What happens when the included self-managed software maintenance ends?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>For <strong>Data Center</strong> subscriptions, after the first 12/24 months, your software maintenance will expire and your installation will become read-only. To ensure that your Data Center maintenance doesn't lapse, enroll in automatic renewals in <a data-event="clicked" data-uuid="e865e6ba-430" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com/">my.atlassian.com</a>.</p> <p><strong>Please note</strong>: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.</p> <p>As of February 15, 2024 PT, Server products have reached end of support. Support and bug fixes are longer available for your server products and apps. To stay secure and benefit from continued innovation, we strongly recommend <a data-event="clicked" data-uuid="e865e6ba-431" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="migrating to Cloud or Data Center" data-label-english="migrating to Cloud or Data Center" href="/migration">migrating to Cloud or Data Center</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="ddeae4b4-31-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can maintenance or subscription dates be co-termed/synchronized? Show" id="can-maintenance-or-subscription-dates-be-cotermed-synchronized" href="javascript:void(0);"> <span class="label"> Can maintenance or subscription dates be co-termed/synchronized?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><strong>General rule:</strong> Upon reseller/partner/customer request, licenses/subscriptions can be sold for terms of more than 12 months, but should not exceed 24 months.</p> <p><strong>New purchases:</strong> Can be sold for any length of time between 12 and 24 months. (i.e. 13, 14, 15 … 23 months).</p> <p><strong>Renewals</strong>: License/subscription renewals can be co-termed to match any date (up to 24 months in the future) as long as the end-date is co-termed to match a core<sup>1</sup> product license that is being purchased or renewed for at least 12 months, on the same singular quote. </p> <p><strong>Mid-term user tier upgrades:</strong> By default, Cloud and Data Center user tier upgrades are prorated through the current term end date. If the customer prefers to upgrade and extend the product term beyond its current end date, the license must either (1) be extended for a period of at least 12 months from the upgrade start date, or (2) be co-termed to match another core product license that is being purchased or renewed for at least 12 months, <em>on the same order</em>.</p> <p><strong>Cross-platform:</strong> Cloud and Data Center cannot be co-termed to each other.</p> <p><em><sup>1</sup><sub>Core licenses include Jira, Jira Service Management, Confluence, Bitbucket, Jira Align, Bamboo, Fisheye, Crucible, Crowd, & Atlassian Guard.</sub></em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6fa63a35-c8-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I renew my data center subscription? Show" id="how-do-i-renew-my-data-center-subscription" href="javascript:void(0);"> <span class="label"> How do I renew my data center subscription?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="softwaremaintenance-6"> <div class="imkt-question-answer--answers-richtext"> <p>Data Center subscriptions can be renewed in <a data-event="clicked" data-uuid="8f28939b-3d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com/">my.atlassian.com</a>; all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order Data center subscription renewal, visit our Quote & Order Form and click the <strong>Renew</strong> tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew. While you can purchase a renewal online yourself, an advocate may be in touch within 90 days of your subscription expiration to discuss renewal options.</p> <p>To request a quote from <a data-event="clicked" data-uuid="8f28939b-3d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com/">my.atlassian.com</a>:</p> <ul> <li>Log in to <a data-event="clicked" data-uuid="8f28939b-3d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com/">my.atlassian.com</a>.</li> <li>Click the arrow next to the Atlassian product being renewed. Your product management screen will appear.</li> <li>In the Actions section click <strong>Renew</strong>.</li> <li>Check the box next to the product(s) you'd like to renew. Click <strong>Add to Cart</strong>.</li> <li>Review the cart and click <strong>Check Out</strong> or <strong>Save this as a quote</strong>.</li> <li>Complete the Licensee and Organization Details and click <strong>Continue</strong></li> <li>Select your preferred payment method. If you'd like, check the box to have your product(s) automatically renew.</li> <li>Click <strong>Continue</strong>. Confirm the order details, and click <strong>Submit</strong>.</li> </ul> <p>The quote or purchase confirmation will be sent to the named billing and technical contact(s).</p> <p>*Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for Data Center products (not hosted) that we would announce to all customers holding licenses that experienced a change.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="licensing" data-sidebar-title="Licensing" data-title="Licensing" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Licensing </h2> <button class="show-hide-all" data-event="clicked" data-uuid="6877cbed-b5" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all " >Show all </button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3fb17668-0d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is the user limit for Atlassian products? Show" id="what-is-the-user-limit-for-atlassian-products" href="javascript:void(0);"> <span class="label"> What is the user limit for Atlassian products?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--questions wpl"> <div class="imkt-question-answer--questions-list"> <p><u><strong>Cloud</strong></u></p> </div> </div> <div class="imkt-question-answer--answers wpl"> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="licensing-1"> <div class="imkt-question-answer--answers-richtext"> <p>On Standard, Premium and Enterprise plans, you may license up to 50,000 users per site for Jira. On Confluence, you may license up to 50,000 users. </p> <p>For Jira Service Management Standard, Premium and Enterprise, you may license up to 10,000 agents per site. There is no limit on the number of Jira Service Management "customers."</p> <p>On the Cloud Free plan, you may license up to 10 users (Confluence and Jira) and 3 agents (Jira Service Management). There is no limit on the number of Jira Service Management "customers" on the Cloud Free plan.</p> <p>For more information about Cloud Enterprise, please <a data-event="clicked" data-uuid="14109274-dc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/enterprise/contact">contact us</a>.</p> <p><u><strong>Data Center</strong></u></p> <p>For Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, and Crowd Data Center, you may license up to an unlimited number of users. For Bitbucket Data Center, you may license up to 30,000 users. Learn more on the <a data-event="clicked" data-uuid="14109274-dc1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Data Center Pricing & Licensing FAQ" data-label-english="Data Center Pricing & Licensing FAQ" href="/licensing/data-center">Data Center Pricing & Licensing FAQ</a>.</p> </div> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="9237f4e7-3f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How are users counted in Atlassian licenses, as named or concurrent? Show" id="How-are-users-counted-in-Atlassian-licenses-as-named-or-concurrent" href="javascript:void(0);"> <span class="label"> How are users counted in Atlassian licenses, as named or concurrent?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="licensing-2"> <div class="imkt-question-answer--answers-richtext"> <p>A user is, by definition, an account with the permission to log into the application. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Only one individual, a named person, is permitted per product login. Multiple people cannot share a product login. Our licensing model is not based on concurrent users.</p> <p>For more information, see Section 2 of the <a data-event="clicked" data-uuid="464ec6bf-1c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Customer Agreement" data-label-english="Atlassian Customer Agreement" href="/legal/atlassian-customer-agreement">Atlassian Customer Agreement</a>. This section discusses the permitted use of Atlassian products, including the "scope of use" which relates to user numbers. Section 3 of the agreement also addresses customer obligations in relation to users.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6829ab1c-fe-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does a change in user count/tier affect my pricing? Show" id="how-does-a-change-in-user-tier-affect-pricing" href="javascript:void(0);"> <span class="label"> How does a change in user count/tier affect my pricing?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="licensing-2"> <div class="imkt-question-answer--answers-richtext"> <p>Cloud products renewing monthly are priced based on the exact number of users licensed. This means that any change to the number of users will affect the renewal pricing for the product in question. Users can be added or removed by a Site Admin at any time.</p> <p>Cloud/Data Center products renewing annually are priced based on a distinct tier, which allows flexibility within a pre-determined user threshold. For example, a 500-user Confluence Cloud subscription allows you to license any number of users <em>up to 500 total</em> without affecting your overall renewal price. </p> <p>You can manage your users and check current usage from your site’s <strong>Administration </strong>panel. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="dc34d12d-61-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Where do I find my product license keys? Show" id="where-do-i-find-my-product-license-keys" href="javascript:void(0);"> <span class="label"> Where do I find my product license keys?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="licensing-3"> <div class="imkt-question-answer--answers-richtext"> <p>When you purchase a new self-managed license or renew/upgrade an existing self-managed license, a new license key is added to the billing & technical contact's <a data-event="clicked" data-uuid="e4a8fdb0-960" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> account. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f6eb5a70-f5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I purchase a Marketplace app at a tier other than that of the parent product? Show" id="can-i-purchase-a-marketplace-app-at-a-tier-other-than-that-of-the-parent-product" href="javascript:void(0);"> <span class="label"> Can I purchase a Marketplace app at a tier other than that of the parent product?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>All Marketplace apps must match (or exceed) the parent product's tier.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="68cf1761-72-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I combine multiple licenses to increase the number of users for a single environment? Show" id="Can-I-combine-multiple-licenses-to-increase-the-number-of-users-for-a-single-environment" href="javascript:void(0);"> <span class="label"> Can I combine multiple licenses to increase the number of users for a single environment?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="licensing-10"> <div class="imkt-question-answer--answers-richtext"> <p>Self-managed product licenses <strong>cannot</strong> be combined to increase the number of users for a single environment. To increase the number of users, you will need to obtain an upgrade to a higher tier. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all ", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="manage-account" data-sidebar-title="Managing My Account" data-title="Managing My Account" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Managing My Account </h2> <button class="show-hide-all" data-event="clicked" data-uuid="11f8aa7b-db" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="35ff330b-8f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I change the email address associated with my account? Show" id="how-do-i-change-the-email-address-associated-with-my-account" href="javascript:void(0);"> <span class="label"> How do I change the email address associated with my account?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--questions wpl"> <div class="imkt-question-answer--questions-list"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="01bd2dac-6a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>In the <strong>original</strong> billing experience, all <a data-event="clicked" data-uuid="01bd2dac-6a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="https://my.atlassian.com">my.atlassian.com</a> accounts use your <a data-event="clicked" data-uuid="01bd2dac-6a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian account" data-label-english="Atlassian account" href="https://id.atlassian.com">Atlassian account</a> email address for the username. You can update your email address via the <a data-event="clicked" data-uuid="01bd2dac-6a3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Change Email" data-label-english="Change Email" href="https://id.atlassian.com/manage-profile/email">Change Email</a> page on id.atlassian.com. </p> </div> </div> <div class="imkt-question-answer--answers wpl"> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="managingmyaccount-1"> <div class="imkt-question-answer--answers-richtext"> <p>If you have licenses attached to your existing account, they will be transferred over to your new email address after a successful change. </p> <p>In the <strong>improved</strong> billing experience, visit <a data-event="clicked" data-uuid="01bd2dac-6a4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="http://admin.atlassian.com/billing">admin.atlassian.com/billing</a> to make changes to your email address.</p> </div> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f8611a1e-5b-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I update contacts for my Atlassian products? Show" id="how-do-i-update-contacts-for-my-atlassian-products" href="javascript:void(0);"> <span class="label"> How do I update contacts for my Atlassian products?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="managingmyaccount-2"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="23a36796-980" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p><u><strong>Original billing experience</strong></u></p> <p>To add a billing or technical contact, any <em>existing</em> billing or technical contacts can log into <a data-event="clicked" data-uuid="23a36796-981" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a>, select the product or subscription in question, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few additional details.</p> <p>To establish a new primary billing or technical contact, the new contact will need to log into <a data-event="clicked" data-uuid="23a36796-981" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> and select <strong>Make Primary</strong>. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.</p> <p>Within your cloud site, any Site Admin will be able to make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting <strong>Make Me A Billing Contact</strong>.</p> <p><u><strong>Improved billing experience</strong></u></p> <p>To add or remove a billing admin, any existing billing admin can log into <a data-event="clicked" data-uuid="23a36796-983" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="http://admin.atlassian.com/billing">admin.atlassian.com/billing</a>, select <strong>Billing permissions</strong>, and make changes to the contacts as needed. Select <strong>Add new admin</strong> to add a billing admin, and select <strong>More actions</strong> > <strong>Remove billing admin</strong> to remove a billing admin.</p> <p>To add multiple billing admins for the same account, they must be added one at a time. You can’t add a distribution list. The <strong>Remove billing admin</strong> option is not available for accounts with only one billing admin.</p> <p>If you have any questions about the contacts on file for your license or subscription, <a data-event="clicked" data-uuid="23a36796-984" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact our Customer Advocate Team" data-label-english="contact our Customer Advocate Team" href="/company/contact/purchasing-licensing">contact our Customer Advocate Team</a>.</p> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5eadff00-13-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I change the credit card for my cloud subscription? Show" id="how-do-i-change-the-credit-card-for-my-cloud-subscription" href="javascript:void(0);"> <span class="label"> How do I change the credit card for my cloud subscription?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="managingmyaccount-3"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="23cd99a5-d70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>For subscriptions billed in the <strong>new</strong> billing engine, follow the steps below:</p> <p><u><strong>Add a credit card</strong></u></p> <p>If you don’t have a payment method on file, you can add one through your account, or when you purchase your first paid subscription.</p> <p>To add a credit card:</p> <ol> <li>Go to <a data-event="clicked" data-uuid="23cd99a5-d71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>. Select your billing account if you have more than one.</li> <li>From the left menu, select <strong>Payment method</strong>.</li> <li>Select <strong>Add payment details</strong>.</li> <li>Add your credit card information and select <strong>Confirm</strong>.</li> </ol> <p>Adding a credit card only saves it to your account – it doesn't get linked to your subscriptions. If you want to use the credit card to pay for subscriptions, you’ll need to add your payment details through the notification displayed on the <strong>Subscriptions</strong> page.</p> <ol> <li>Go to <a data-event="clicked" data-uuid="23cd99a5-d71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>. Select your billing account if you have more than one.</li> <li>On the <strong>Subscriptions</strong> page, you’ll find the <strong>Billing details needed</strong> notification above the subscriptions table.</li> </ol> <p><u><strong>Edit a saved credit card</strong></u></p> <p>To edit a saved credit card:</p> <ol> <li>Go to <a data-event="clicked" data-uuid="23cd99a5-d71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>. Select your billing account if you have more than one.</li> <li>From the left menu, select <strong>Payment method</strong>.</li> <li>From the saved credit card, select <strong>Edit payment details</strong>.</li> <li>Make your changes and follow the prompt to <strong>Confirm</strong>.</li> </ol> <p> </p> <p>For subscriptions billed in the <strong>legacy</strong> billing system, follow the steps below:</p> <p><u><strong>Monthly subscriptions</strong></u></p> <p>Any billing or technical contact of a cloud subscription can update the credit card on file by following the below instructions:</p> <ol> <li>Log in to <a data-event="clicked" data-uuid="23cd99a5-d74" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="https://my.atlassian.com/">my.atlassian.com</a>. You'll arrive on the Licenses page by default.</li> <li>Click the <strong>></strong> next to your cloud site. </li> <li>Click <strong>Edit Credit Card</strong>. Enter the new card details then save the changes.</li> </ol> <p>The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated. </p> <p>Alternatively, if you are a cloud <a data-event="clicked" data-uuid="23cd99a5-d75" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="site admin" data-label-english="site admin" href="https://confluence.atlassian.com/display/Cloud/Default+Groups+and+Permissions+in+Atlassian+Cloud">site admin</a>, you can see and update the credit card for your subscription within the site administration console by going to <strong>Settings</strong> <strong>> Billing > Billing Details. </strong>From the Billing Details section, you can:</p> <ul> <li>see the billing contact for your site</li> <li>update the credit card details for your payment</li> <li>update the billing address for your payment </li> </ul> <p> </p> <p><u><strong>Annual subscriptions</strong></u></p> <p>You must be a <a data-event="clicked" data-uuid="23cd99a5-d76" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="site admin" data-label-english="site admin" href="https://support.atlassian.com/user-management/docs/create-and-update-groups/">site admin</a> to update the credit card for an account on an annual subscription. Site Admins can see and update the credit card for your subscription within the site administration console by going to <strong>Settings</strong> <strong>> Billing > Billing Details. </strong>From here you can:</p> <ul> <li>see the billing contact for your site</li> <li>update the credit card details for your payment</li> <li>update the billing address for your payment</li> </ul> <p>The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3fb169dc-c0-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How can I change or reset my my.atlassian.com password? Show" id="how-can-i-change-or-reset-my-myatlassiancom-password" href="javascript:void(0);"> <span class="label"> How can I change or reset my my.atlassian.com password?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="managingmyaccount-4"> <div class="imkt-question-answer--answers-richtext"> <p><strong>To change your password</strong>:</p> <ol> <li>Visit <a data-event="clicked" data-uuid="01a8e9d9-e30" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="id.atlassian.com" data-label-english="id.atlassian.com" href="https://id.atlassian.com/">id.atlassian.com</a> and log in with your Atlassian account or my.atlassian.com password.</li> <li>Select your avatar in the lower-left corner. Click <strong>Manage Your Account</strong>.</li> <li>Click <strong>Security</strong> in the left navigation panel.</li> <li>Enter your current password and your desired new password.</li> <li>Click <strong>Save Changes</strong>.</li> </ol> <p><strong>To reset your password:</strong></p> <p>If you've forgotten the password for your Atlassian account or my.atlassian.com account, follow these directions to reset it.</p> <ol> <li>Visit the <a data-event="clicked" data-uuid="01a8e9d9-e31" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Forgot Password" data-label-english="Forgot Password" href="http://id.atlassian.com/id/forgotPassword.action">Forgot Password</a> page.</li> <li>Enter the email address associated with your account, then click <strong>Send Recovery Link</strong>.</li> <li>We'll send you an email with a link that enables you to reset your password.</li> </ol> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b5aa5270-78-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Where can I access my open quotes or paid invoices? Show" id="where-can-i-access-my-open-quotes-or-paid-invoices" href="javascript:void(0);"> <span class="label"> Where can I access my open quotes or paid invoices?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="managingmyaccount-4"> <div class="imkt-question-answer--answers-richtext"> <p><strong>We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the <u>original</u> or the <u>improved</u> experience. To know which experience you’re billed through, <a data-event="clicked" data-uuid="dd4651aa-d50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="visit this page" data-label-english="visit this page" href="https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/">visit this page</a>.</strong></p> <p>In the <strong>original</strong> billing experience, designated billing and technical contacts can log into <a data-event="clicked" data-uuid="dd4651aa-d51" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="https://my.atlassian.com">my.atlassian.com</a> and download quotes and invoices, make payments, add PO numbers, and delete quotes.</p> </div> </div> <div class="imkt-question-answer--answers-item" id="managingmyaccount-5"> <div class="imkt-question-answer--answers-richtext"> <ol> <li>Log into <a data-event="clicked" data-uuid="dd4651aa-d51" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="https://my.atlassian.com">my.atlassian.com</a> and click the <strong>Orders</strong> tab in the navigation bar.</li> <li>In the <strong>Quotes</strong> tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.</li> <li>In the <strong>Invoices</strong> tab, you can see an order's details by clicking the <strong>>, </strong>or download a PDF of the paid invoice by clicking the <strong>Invoice</strong> link in the <strong>Actions</strong> tab.</li> </ol> <p><strong>Please note:</strong> You can only access the orders where you are listed as the billing or technical contact.</p> <p>In the <strong>improved</strong> billing experience, billing admins can log into <a data-event="clicked" data-uuid="dd4651aa-d53" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="admin.atlassian.com/billing" data-label-english="admin.atlassian.com/billing" href="https://admin.atlassian.com/billing/">admin.atlassian.com/billing</a>, select the organization, and then click <strong>Quotes</strong> or <strong>Invoices</strong> in the left panel to view all quotes and invoices. Billing admins can download files, request a quote, make payment on a quote, and view details of an accepted quote.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="bc3df963-02-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What can I do as a billing or technical contact? What about as a billing admin? Show" id="what-can-i-do-as-a-billing-contact-technical-contact-or-billing-admin" href="javascript:void(0);"> <span class="label"> What can I do as a billing or technical contact? What about as a billing admin?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="managingmyaccount-4"> <div class="imkt-question-answer--answers-richtext"> <div class="imkt-question-answer--answers-item" id="managingmyaccount-6"> <div class="imkt-question-answer--answers-richtext"> <p>In the <strong>original</strong> billing experience, the billing and technical contacts for a license or subscription have access to update the payment details on file within <a data-event="clicked" data-uuid="435e342c-380" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a>, view, and pay invoices, add additional billing or technical contacts, raise Support requests, generate trial licenses, and more. </p> <p>The billing and technical contacts are viewed as the product owners and have the authority to request changes to the license/subscription.</p> <p>In the <strong>improved</strong> billing experience, billing admins have access to all billing and payment-related tasks across a billing account. As a billing admin, you can:</p> <ul> <li>manage payment details</li> <li>pay invoices</li> <li>add and remove billing admins and business contacts</li> <li>upgrade, downgrade, and cancel plans</li> <li>receive billing-related emails and notifications</li> </ul> <p>As a billing admin, you’ll have an Atlassian ID, which is associated with a billing account. Multiple billing admins can be added to the same account and aren’t restricted to one billing account. The same user can be a billing admin across multiple accounts. You must be a billing admin to add and remove other admins or contacts.</p> <p>We recommend having at least two billing admins on your account. That way, if you can’t log in, or your access is revoked by another admin, there's always someone who can give you access.</p> <p>For questions about billing and technical contacts, <a data-event="clicked" data-uuid="435e342c-381" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact our Customer Advocate Team" data-label-english="contact our Customer Advocate Team" href="/company/contact/purchasing-licensing">contact our Customer Advocate Team</a>.</p> </div> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="adb1bad0-32-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How do I unsubscribe from Atlassian emails? Show" id="how-do-i-unsubscribe-from-atlassian-emails" href="javascript:void(0);"> <span class="label"> How do I unsubscribe from Atlassian emails?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="managingmyaccount-4"> <div class="imkt-question-answer--answers-richtext"> <div class="imkt-question-answer--answers-item" id="managingmyaccount-6"> <div class="imkt-question-answer--answers-richtext"> <p>Update your email preferences by logging into <a data-event="clicked" data-uuid="6ab9c7c7-5a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> and selecting <strong>Email Preferences</strong> at the top of the page. </p> <p>For those without <a data-event="clicked" data-uuid="6ab9c7c7-5a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> accounts,</p> <ul> <li><strong>Log in</strong> to <a data-event="clicked" data-uuid="6ab9c7c7-5a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="start.atlassian.com" data-label-english="start.atlassian.com" href="https://start.atlassian.com">start.atlassian.com</a> with your Atlassian ID</li> <li>Click your <strong>avatar</strong>, followed by <strong>Manage Your Account</strong></li> <li>Select <strong>Email</strong></li> <li>Click<strong> Email Preferences Center</strong></li> </ul> <p> </p> </div> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="353c02b9-4c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I delete my my.atlassian.com account? Show" id="can-i-delete-my-myatlassiancom-account" href="javascript:void(0);"> <span class="label"> Can I delete my my.atlassian.com account?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Sure! If you've confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our <a data-event="clicked" data-uuid="7dcbeed6-eb0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Close Your Account" data-label-english="Close Your Account" href="https://id.atlassian.com/manage-profile/close-account">Close Your Account</a> page. </p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="upgrading-selfmanaged-licenses" data-sidebar-title="Upgrading Self-Managed Licenses" data-title="Upgrading Server Licenses" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Upgrading Self-Managed Licenses </h2> <button class="show-hide-all" data-event="clicked" data-uuid="9b866b3e-97" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="90777c58-da-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What upgrade paths are available? Show" id="what-upgrade-paths-are-available" href="javascript:void(0);"> <span class="label"> What upgrade paths are available?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock " id="what-upgrade-paths-are-available"> <p>You can upgrade or downgrade* the tier of your Data Center subscription directly from your online shopping cart. Licenses/subscriptions cannot be combined to create higher tiers.</p> <p><em><sup>*Data Center subscriptions can be downgraded and renewed at the same time, within 90 days of expiry. Please note, no refunds or credits are issued for mid-term downgrades. </sup></em></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a7496c14-0c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How are upgrade prices calculated? Show" id="how-are-upgrade-prices-calculated" href="javascript:void(0);"> <span class="label"> How are upgrade prices calculated?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="upgradingserverlicenses-2"> <div class="imkt-question-answer--answers-richtext"> <p>Data Center upgrade pricing depends on the number of full months remaining on your existing Data Center license. The value of the remaining full months is subtracted from the new tier price.<br /> <br /> <strong>Please note</strong>: Upgrade pricing depends on what you've previously paid. To verify your upgrade cost, please create an upgrade quote via <a data-event="clicked" data-uuid="0c3443a2-8c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> or <a data-event="clicked" data-uuid="0c3443a2-8c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact/purchasing-licensing">contact us</a> for assistance.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="90385052-d6-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I co-term my upgraded license with other licenses I own? Show" id="can-i-coterm-my-upgraded-license-with-other-licenses-i-own" href="javascript:void(0);"> <span class="label"> Can I co-term my upgraded license with other licenses I own?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Data Center subscription upgrades can be co-termed to any date.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="customer-terms" data-sidebar-title="Customer Terms" data-title="Customer Terms" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Customer Terms </h2> <button class="show-hide-all" data-event="clicked" data-uuid="b72b614f-69" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8f4b17bb-29-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Our legal department would like to make some changes to your customer terms. Is that ok? Show" id="our-legal-department-would-like-to-make-some-changes-to-your-customer-termst-Is-that-ok" href="javascript:void(0);"> <span class="label"> Our legal department would like to make some changes to your customer terms. Is that ok? <span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--questions wpl"> <div class="imkt-question-answer--questions-list"> <p>Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.</p> <p> </p> </div> </div> <div class="imkt-question-answer--answers wpl"> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="customerterms-1"> <div class="imkt-question-answer--answers-richtext"> <p>There may be some issues that are not covered here or on the rest of this page. If so, feel free to <a data-event="clicked" data-uuid="a4b6bc42-d50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact us" data-label-english="contact us" href="/company/contact">contact us</a>.</p> </div> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="585d3d14-82-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Your customer terms refer to the grant of publicity rights to Atlassian. What does that mean? Can we change that? Show" id="Your-customer-terms-refer-to-the-grant-of-publicity-rights-to-Atlassian-What-does-that-mean-Can-we-change-that" href="javascript:void(0);"> <span class="label"> Your customer terms refer to the grant of publicity rights to Atlassian. What does that mean? Can we change that?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="customerterms-2"> <div class="imkt-question-answer--answers-richtext"> <p>Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.</p> <p>If you don't want us to mention your company name at all, just <a data-event="clicked" data-uuid="9bfb6517-ca0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="contact" data-label-english="contact" href="/company/contact/purchasing-licensing">contact</a> our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).</p> </div> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="fde9cf36-bb-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I reassign a license to a new owner? Show" id="can-i-reassign-a-license-to-a-new-owner" href="javascript:void(0);"> <span class="label"> Can I reassign a license to a new owner?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-group"> <div class="imkt-question-answer--answers-item" id="customerterms-3"> <p>To reassign your existing licenses to a new entity, log in to <a data-event="clicked" data-uuid="60d174a7-980" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="my.atlassian.com" data-label-english="my.atlassian.com" href="http://my.atlassian.com">my.atlassian.com</a> to update the billing and technical contacts. </p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b7bbec69-6c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can Atlassian provide written confirmation that it is the manufacturer of the products it sells? Show" id="can-atlassian-provide-written-confirmation-that-it-is-the-manufacturer-of-the-products-it-sells" href="javascript:void(0);"> <span class="label"> Can Atlassian provide written confirmation that it is the manufacturer of the products it sells?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, <a data-event="clicked" data-uuid="31906bff-930" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Contact Us" data-label-english="Contact Us" href="/company/contact/purchasing-licensing">Contact Us</a>. </p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="privacy-gdpr" data-sidebar-title="Privacy & GDPR" data-title="Privacy & GDPR" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Privacy </h2> <button class="show-hide-all" data-event="clicked" data-uuid="207ab51a-d2" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b33735f8-a5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is GDPR, and what is Atlassian doing to comply? Show " id="what-is-gdpr-and-what-is-atlassian-doing-to-comply" href="javascript:void(0);"> <span class="label"> What is GDPR, and what is Atlassian doing to comply?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>GDPR stands for the General Data Protection Regulation and came into effect as on May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. </p> <p>Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Atlassian products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements. </p> <p>To learn more about our commitment to GDPR compliance, please visit this <a data-event="clicked" data-uuid="4839b56c-4c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="page" data-label-english="page" href="/trust/compliance/resources/gdpr">page</a>.</p> <p>In addition, here are a few things that Atlassian is committed to doing to ensure our compliance with GDPR and that of our customers: </p> <ul> <li>Ensuring our products are ISO 27001 certified. To learn about our current security certifications and commitments, see <a data-event="clicked" data-uuid="4839b56c-4c1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Data Protection page." data-label-english="Atlassian Data Protection page." href="/trust/data-protection">Atlassian Data Protection page.</a></li> <li>Complying with the latest regulations regarding international data transfers outside of the EU, UK, and Switzerland</li> <li>Atlassian commits to follow appropriate security measures and precautions in accordance with GDPR. </li> <li>Atlassian will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users. </li> <li>We will ensure that employees authorized to process personal data have committed to confidentiality. </li> <li>We will hold any subprocessors that handle personal data, including our data center partners, to the same data management, security, and privacy practices and standards to which we hold ourselves. </li> <li>Atlassian commits to carrying out data impact assessments and consulting with EU regulators where a data impact assessment indicates a high risk associated with processing without an appropriate mitigating strategy.</li> <li>Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.</li> <li>Atlassian will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR. </li> </ul> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f048b294-30-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is Atlassian doing to comply with data protection law in the UK after Brexit? Show " id="what-is-atlassian-doing-to-comply-with-data-protection-law-in-the-uk-after-brexit" href="javascript:void(0);"> <span class="label"> What is Atlassian doing to comply with data protection law in the UK after Brexit?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Our <a data-event="clicked" data-uuid="fe1a9925-910" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Data Processing Addendum" data-label-english="Data Processing Addendum" href="/legal/data-processing-addendum">Data Processing Addendum</a> addresses UK-specific guidance issued in 2022.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5d872c4d-3e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is the California Consumer Privacy Act? Show " id="what-is-the-california-consumer-privacy-act" href="javascript:void(0);"> <span class="label"> What is the California Consumer Privacy Act?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The California Consumer Privacy Act of 2018 is a California privacy regulation that has recently been amended by the California Privacy Rights Acts of 2020. Learn more about Atlassian’s commitment to complying with the CCPA, as amended, by visiting this <a data-event="clicked" data-uuid="e93bd422-150" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="page" data-label-english="page" href="/trust/compliance/resources/ccpa">page</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b165c243-22-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is the Lei Geral de Proteção de Dados (LGPD)? Show " id="what-is-the-lgpd" href="javascript:void(0);"> <span class="label"> What is the Lei Geral de Proteção de Dados (LGPD)?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The Lei Geral de Proteção de Dados (LGPD) is a new Brazilian privacy law that went into effect on September 18th, 2020, and regulates the collection, use, processing, storage, and transfer of personal data of Brazil data subjects. For more information, please see our <a data-event="clicked" data-uuid="5a0f6ed3-d80" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="LGPD page" data-label-english="LGPD page" href="/trust/privacy/country/brazil-and-lgpd">LGPD page</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="c3986082-e5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian process personal data? Show " id="does-atlassian-process-personal-data" href="javascript:void(0);"> <span class="label"> Does Atlassian process personal data?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="privacy&gdpr-3"> <div class="imkt-question-answer--answers-richtext"> <p>Yes. We process personal data to provide our products and services and for other purposes as outlined in the applicable <a data-event="clicked" data-uuid="b7ae2b92-660" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy Policy" data-label-english="Privacy Policy" href="/legal/privacy-policy/product-family">Privacy Policy</a> for the products you are using or accessing.</p> <p>We provide a summary of the data we collect, organized according to different categories in the section titled “<a data-event="clicked" data-uuid="b7ae2b92-661" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="What information we collect about you" data-label-english="What information we collect about you" href="/legal/privacy-policy#what-information-we-collect-about-you">What information we collect about you</a>.”</p> <p>For how data is used, please see the section in our privacy policy regarding “<a data-event="clicked" data-uuid="b7ae2b92-662" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="How we use information we collect" data-label-english="How we use information we collect" href="/legal/privacy-policy#how-we-use-information-we-collect">How we use information we collect</a>.”</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="697005d5-95-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do you ensure organization-wide awareness of privacy policies and procedures? Show " id="do-you-ensure-organizaton-wide-awareness-of-privacy-policies-and-procedures" href="javascript:void(0);"> <span class="label"> Do you ensure organization-wide awareness of privacy policies and procedures?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes! Atlassian staff that access and process Atlassian customer personal data are trained on how to handle it and are bound to maintain its confidentiality and security. For more information, see the "<a data-event="clicked" data-uuid="dc7e09ee-300" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="How we handle your data" data-label-english="How we handle your data" href="/trust/privacy/how-we-handle-your-data">How we handle your data</a>" page on our Trust Center.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b5327a86-7e-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can Atlassian assist my company with responding to an Individual Rights Request (Subject Access Request)? Show " id="Can-Atlassian-assist-my-company-with-responding-to-an-Individual-Rights-Request-Subject-Access-Request" href="javascript:void(0);"> <span class="label"> Can Atlassian assist my company with responding to an Individual Rights Request (Subject Access Request)?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian has built out tools to assist customers in responding to individuals' privacy requests. For more information, see “<a data-event="clicked" data-uuid="6bcaab63-670" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Helping you manage your company data" data-label-english="Helping you manage your company data" href="/trust/privacy/business-data-privacy">Helping you manage your company data</a>.”</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5516c1e5-30-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Where does Atlassian store and send my data? Show " id="where-does-atlassian-store-and-send-my-data" href="javascript:void(0);"> <span class="label"> Where does Atlassian store and send my data?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing it. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our <a data-event="clicked" data-uuid="1bdaab9d-530" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cloud Hosting Infrastructure page" data-label-english="Cloud Hosting Infrastructure page" href="/trust/reliability/infrastructure">Cloud Hosting Infrastructure page</a>. More information about data center locations is available <a data-event="clicked" data-uuid="1bdaab9d-531" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/trust/compliance/compliance-faq">here</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="648503c0-e1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can you host my data in a specific region the (e.g. the EU)? Show " id="can-you-host-my-data-in-the-eu" href="javascript:void(0);"> <span class="label"> Can you host my data in a specific region the (e.g. the EU)?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>By default, data hosting location determinations are based on reducing latency and achieving optimal performance for you and your users. We optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, if you’re an organization admin with Enterprise products, you can now pin in-scope product content at rest to a realm. For more information, see our <a data-event="clicked" data-uuid="c5650028-950" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cloud Support documentation" data-label-english="Cloud Support documentation" href="https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms/">Cloud Support documentation</a>.</p> <p>Please note if you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases. More information about data center locations is available <a data-event="clicked" data-uuid="c5650028-951" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/trust/compliance/compliance-faq">here</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f2909427-42-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does Atlassian handle onward transfers of data? Show " id="how-does-atlassian-handle-onward-transfers-of-data" href="javascript:void(0);"> <span class="label"> How does Atlassian handle onward transfers of data?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We need to transfer your personal data to other organizations to help us provide services to you. For example, we use Amazon Web Services data centers to assist us in storing your data. In some instances, these are other companies within the Atlassian family. For example, if you request support and assistance, you may speak to our agents at our headquarters in Australia or to one of our other support centers.</p> <p>Whenever we share your data, we remain accountable to you for how it is used by any of these organizations. We require all service providers, including other Atlassian companies, to enter into contracts with us to ensure that our customers' personal data receives the same level of protection and safeguards.</p> <p>Atlassian understands and respects the rules for onward transfers of personal data outside of the EU, UK, and Switzerland. To that end, Atlassian offers customers a pre-signed Data Processing Agreement (DPA) that includes the EU Standard Contractual Clauses as well as UK and Swiss specific terms to meet onward transfer requirements under the GDPR. The Atlassian DPA is available <a data-event="clicked" data-uuid="6c46b191-8a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/legal/data-processing-addendum">here</a> for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.</p> <p>In the meantime, please note that Atlassian:</p> <ul> <li>already <a data-event="clicked" data-uuid="6c46b191-8a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="encrypts data in transit and at rest " data-label-english="encrypts data in transit and at rest " href="/trust/security/security-practices#encryption-and-key-management">encrypts data in transit and at rest </a></li> <li>publishes an annual <a data-event="clicked" data-uuid="6c46b191-8a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Transparency Report" data-label-english="Transparency Report" href="/trust/privacy/transparency-report">Transparency Report</a> with information about government requests for users' data as well as government requests to remove content or suspend accounts</li> <li style="margin-bottom: 24px">provides additional information about our policies and procedures for responding to requests for user data in our <a data-event="clicked" data-uuid="6c46b191-8a3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Guidelines for Law Enforcement" data-label-english="Guidelines for Law Enforcement" href="/trust/privacy/guidelines-for-law-enforcement">Guidelines for Law Enforcement</a></li> </ul> <p>For more information on how we transfer and process personal data, see our <a data-event="clicked" data-uuid="6c46b191-8a4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy Policy" data-label-english="Privacy Policy" href="/legal/privacy-policy#what-this-policy-covers">Privacy Policy</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="26845197-c3-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is Privacy Shield and is Atlassian certified? Show " id="what-is-privacy-shield-and-is-atlassian-certified" href="javascript:void(0);"> <span class="label"> What is Privacy Shield and is Atlassian certified?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework that was agreed to by the U.S. Department of Commerce and the European Commission that provided an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agreed to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements. Atlassian is Privacy Shield certified, meaning we promised to follow transfer rules and practices as further described in the Privacy Shield framework (see our <a data-event="clicked" data-uuid="60399a6a-370" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy Shield Certification" data-label-english="Privacy Shield Certification" href="https://www.privacyshield.gov/participant?id=a2zt00000008RdQAAU&status=Active">Privacy Shield Certification</a>).</p> <p>On July 16, 2020, the Court of Justice of the European Union (the Court) invalidated the EU-US Privacy Shield as a lawful transfer mechanism for transfers of EU personal data from the EU to the US. The Swiss-US Privacy Shield has since been similarly impacted. Meanwhile, the US Department of Commerce indicates that they expect companies to comply with their ongoing obligations under the Privacy Shield Framework for data transfers. We continue to exercise the same care using the Framework for data transferred under that mechanism.</p> <p>To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available <a data-event="clicked" data-uuid="60399a6a-371" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/legal/data-processing-addendum">here</a> for all cloud customers to download and electronically sign.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="0721a96d-4f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What is Atlassian doing about the recent invalidation of the Privacy Shield? Show " id="What-is-Atlassian-doing-about-the-recent-invalidation-of-the-Privacy-Shield" href="javascript:void(0);"> <span class="label"> What is Atlassian doing about the recent invalidation of the Privacy Shield?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Privacy and Security are among the highest priorities at Atlassian. Atlassian is following the developments around the recent decision by the Court of Justice of the European Union regarding the EU-US Privacy Shield and we are comprehensively assessing the implications for our company.</p> <p>To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available <a data-event="clicked" data-uuid="61fe94b8-d20" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="/legal/data-processing-addendum">here</a> for all cloud customers to download and electronically sign.</p> <p>Atlassian remains committed to ensuring our customers’ data is protected with the utmost care and in compliance with applicable data privacy laws and requirements. Please be assured, to the extent we have ongoing obligations under our Privacy Shield Certification, we will continue to honor them.</p> <p>For more information see <a data-event="clicked" data-uuid="61fe94b8-d21" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="our Trust Center" data-label-english="our Trust Center" href="/trust/privacy/country/europe-and-gdpr#data-transfers">our Trust Center</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="53405d15-c0-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do you offer your customers a Data Processing Addendum? Show " id="do-you-offer-your-customers-a-data-processing-addendum" href="javascript:void(0);"> <span class="label"> Do you offer your customers a Data Processing Addendum?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="privacy&gdpr-9"> <div class="imkt-question-answer--answers-richtext"> <p>Yes! We understand that our customers, and in particular, our European customers, will require that, where Atlassian is a processor of EU personal data, we execute additional terms that meet GDPR obligations with respect to the processing of that EU personal data. The Atlassian Data Processing Addendum is available <a data-event="clicked" data-uuid="96a6e6fe-e20" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="here" data-label-english="here" href="https://www.atlassian.com/legal/data-processing-addendum">here</a> for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a064f4ea-1b-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Will Atlassian sign Standard Contractual Clauses (also known as Model Clauses)? Show " id="Will-Atlassian-sign-Standard-Contractual-Clauses-also-known-as-Model-Clauses" href="javascript:void(0);"> <span class="label"> Will Atlassian sign Standard Contractual Clauses (also known as Model Clauses)?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="privacy&gdpr-10"> <div class="imkt-question-answer--answers-richtext"> <p>Yes! Atlassian’s Data Processing Addendum incorporates the EU Controller to Processor Standard Contractual Clauses as a transfer mechanism for Customer Personal Data.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="c6af0c9f-52-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I make changes to the Atlassian DPA? Show " id="can-i-make-changes-to-the-atlassian-dpa" href="javascript:void(0);"> <span class="label"> Can I make changes to the Atlassian DPA?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The Atlassian DPA is an extension of our customer terms for cloud products and reflects our compliance with GDPR requirements as applicable to those products. Just as with our standard customer terms, we're unable to make any changes to our DPA on a customer-by-customer basis.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e6af0f62-b7-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I opt-out of having my data collected or shared? Show " id="can-i-opt-out-of-having-my-data-collected-or-shared" href="javascript:void(0);"> <span class="label"> Can I opt-out of having my data collected or shared?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>You have certain choices available to you when it comes to your information, which varies depending on where you are located, the products you use, and how they're configured.</p> <p>Atlassian's Privacy Policy summarizes those choices, how to exercise them, and any relevant limitations. See the section How to access and control your information and How we disclose information we collect in <a data-event="clicked" data-uuid="dcf9a384-290" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian's Privacy Policy" data-label-english="Atlassian's Privacy Policy" href="/legal/privacy-policy">Atlassian's Privacy Policy</a> for more information.</p> <p>If you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Data Center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="bc17f8f7-60-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Do you have a process for providing customers with information to support compliance with their data protection compliance obligations? Show " id="do-you-have-a-process-for-providing-customers-with-information-to-support-compliance-with-their-data-protection-compliance-obligations" href="javascript:void(0);"> <span class="label"> Do you have a process for providing customers with information to support compliance with their data protection compliance obligations?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes! Learn more about company-level controls by visiting “<a data-event="clicked" data-uuid="7c5c0368-200" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Helping you manage your company data" data-label-english="Helping you manage your company data" href="/trust/privacy/business-data-privacy">Helping you manage your company data</a>.” For information specific to a country or industry (e.g. the GDPR), please see “Privacy and your Country or Industry” on the <a data-event="clicked" data-uuid="7c5c0368-201" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy page" data-label-english="Privacy page" href="/trust/privacy">Privacy page</a> of our <a data-event="clicked" data-uuid="7c5c0368-202" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Trust Center" data-label-english="Trust Center" href="/trust">Trust Center</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a51d6e89-39-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How does Atlassian secure my data? Show " id="how-does-atlassian-secure-my-data" href="javascript:void(0);"> <span class="label"> How does Atlassian secure my data?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on how we secure and store at Atlassian, see our <a data-event="clicked" data-uuid="18031e8b-150" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Trust page" data-label-english="Trust page" href="/trust">Trust page</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3b1f9613-b1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="For Data Center Products, what information does Atlassian process? Show " id="for-server-and-data-center-products-what-information-does-atlassian-process" href="javascript:void(0);"> <span class="label"> For Data Center Products, what information does Atlassian process?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>If you use a Data Center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Data Center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level. </p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="2a3da2dc-73-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian use sub-processors to further process customer data? Show " id="does-atlassian-use-sub-processors-to-further-process-customer-data" href="javascript:void(0);"> <span class="label"> Does Atlassian use sub-processors to further process customer data?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>A list of our subprocessors can be found on our <a data-event="clicked" data-uuid="11739302-690" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Subprocessors" data-label-english="Subprocessors" href="/legal/sub-processors">Subprocessors</a> page.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="66bacd2b-d9-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Are third-party apps in the Atlassian Marketplace covered by Atlassian's Privacy Policy? Show " id="are-third-party-apps-in-the-atlassian-marketplace-covered-by-atlassians-privacy-policy" href="javascript:void(0);"> <span class="label"> Are third-party apps in the Atlassian Marketplace covered by Atlassian's Privacy Policy?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Third-party app policies and procedures are not controlled by Atlassian, and our Privacy Policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. </p> <p>For apps in the Atlassian Marketplace, see the <strong>Resources</strong> section in the app listing page to review available privacy information.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="aeb40890-e0-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Apps are hosted off-platform, how can I know my data is safe? Show " id="apps-are-hosted-off-plat-form-how-can-i-know-my-data-is-safe" href="javascript:void(0);"> <span class="label"> Apps are hosted off-platform, how can I know my data is safe?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian’s Marketplace gives you visibility into different app trust initiatives, including security programs. For more information, see our <a data-event="clicked" data-uuid="c9e87bc2-be0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Marketplace FAQ" data-label-english="Marketplace FAQ" href="/licensing/marketplace#general-faqs">Marketplace FAQ</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="580c5b3d-a1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What data is transmitted to apps specifically? Show " id="what-data-is-transmitted-to-apps-specifically" href="javascript:void(0);"> <span class="label"> What data is transmitted to apps specifically?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Apps are designed for a wide variety of purposes, and receive different types of data as a result. Check the <strong>Integration details</strong> section in the app listing to page to review the permissions and data that app gets access to.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="cd18bb5d-7b-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="How can I stay updated on recent changes to your Privacy Program? Show " id="how-can-i-stay-updated-on-recent-changes-to-your-privacy-program" href="javascript:void(0);"> <span class="label"> How can I stay updated on recent changes to your Privacy Program?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Please visit our <a data-event="clicked" data-uuid="9bf6973d-7b0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Data Processing Addendum" data-label-english="Data Processing Addendum" href="/legal/data-processing-addendum">Data Processing Addendum</a> page for news and updates.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f93abd99-ca-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Can I give feedback on your Privacy Program? Show " id="can-i-give-feedback-on-your-privacy-program" href="javascript:void(0);"> <span class="label"> Can I give feedback on your Privacy Program?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Your needs help inform the way we grow our Privacy Program. Please visit our Cloud Roadmap to see what’s on the horizon, and share your thoughts on how we can align it with your needs by creating feature suggestions (or voting, watching, and commenting on existing suggestions), in Atlassian’s <a data-event="clicked" data-uuid="7da2c834-2f0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="public issue tracker" data-label-english="public issue tracker" href="https://jira.atlassian.com/">public issue tracker</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8cc9fbe3-31-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Who can I contact with questions regarding GDPR? Show " id="who-can-i-contact-with-questions-regarding-gdpr" href="javascript:void(0);"> <span class="label"> Who can I contact with questions regarding GDPR?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Our products are used by millions of users around the world. To provide scalable service to our users and customers, we've included privacy information on this page, as well as our: </p> <ul> <li><a data-event="clicked" data-uuid="731b7bbe-030" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy Policy" data-label-english="Privacy Policy" href="/legal/privacy-policy">Privacy Policy</a></li> <li><a data-event="clicked" data-uuid="731b7bbe-031" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Trust Center" data-label-english="Trust Center" href="/trust/data-protection?tab=privacy">Trust Center</a></li> <li><a data-event="clicked" data-uuid="731b7bbe-032" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Cloud Hosting Infrastructure FAQ" data-label-english="Cloud Hosting Infrastructure FAQ" href="/trust/reliability/infrastructure">Cloud Hosting Infrastructure FAQ</a></li> <li style="margin-bottom: 24px"><a data-event="clicked" data-uuid="731b7bbe-033" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Compliance FAQ " data-label-english="Compliance FAQ " href="/trust/compliance/compliance-faq">Compliance FAQ </a></li> </ul> <p>We encourage you to review these pages first, as you may find your topic of interest has been addressed. However, we also understand there are circumstances where it may help to connect with us directly. For more information, see the Contact Us section of our <a data-event="clicked" data-uuid="731b7bbe-030" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Privacy Policy" data-label-english="Privacy Policy" href="/legal/privacy-policy">Privacy Policy</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show ", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="atlassian-partner-program" data-sidebar-title="Atlassian Partner Program" data-title="Atlassian Partner Program" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Atlassian Partner Program </h2> <button class="show-hide-all" data-event="clicked" data-uuid="8ae0fcd1-4e" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="58d7d4a8-61-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian have a team who can assist with on-site training, implementation, and/or customizations? Show " id="partner-program-refer" href="javascript:void(0);"> <span class="label"> Does Atlassian have a team who can assist with on-site training, implementation, and/or customizations?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms.</p> <p>We do, however, have a number of official <a data-event="clicked" data-uuid="29141d4e-2c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Partners" data-label-english="Atlassian Partners" href="/partners">Atlassian Partners</a> who are able to assist with on-site training, implementation, and customization requirements.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="bee7f7fd-43-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Is it possible to join the Atlassian Solution Partner Program? Show " id="is-it-possible-to-join-the-atlassian-solution-partner-program" href="javascript:void(0);"> <span class="label"> Is it possible to join the Atlassian Solution Partner Program?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Yes! Atlassian is always interested to hear from like-minded companies looking to work together.</p> <p>We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the <a data-event="clicked" data-uuid="5a59bb2b-cc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Solution Partner" data-label-english="Atlassian Solution Partner" href="/partners/join">Atlassian Solution Partner</a> page.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="79a37cc8-e3-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Does Atlassian have any Solution Partners in my local area? Show " id="does-atlassian-have-any-solution-partners-in-my-local-area" href="javascript:void(0);"> <span class="label"> Does Atlassian have any Solution Partners in my local area?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show </span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="sourcecode-1"> <div class="imkt-question-answer--answers-richtext"> <p>You can find a list of our current Solution Partners by region in the official Atlassian Partner Dire<a data-event="clicked" data-uuid="96e6a3d5-200" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="https://partnerdirectory.atlassian.com/" data-label-english="https://partnerdirectory.atlassian.com/" href="https://partnerdirectory.atlassian.com/">https://partnerdirectory.atlassian.com/</a>ctory. Alternatively, contact the <a data-event="clicked" data-uuid="96e6a3d5-201" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Atlassian Channel Team" data-label-english="Atlassian Channel Team" href="/partners/contact">Atlassian Channel Team</a> for a recommendation.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show ", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="source-code" data-sidebar-title="Source Code" data-title="Source Code" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Source Code </h2> <button class="show-hide-all" data-event="clicked" data-uuid="ad1f8965-84" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Show all" >Show all</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5d8ae031-53-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Is Atlassian's software open source? Show" id="is-atlassians-software-open-source" href="javascript:void(0);"> <span class="label"> Is Atlassian's software open source?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="sourcecode-1"> <div class="imkt-question-answer--answers-richtext"> <p>No, Atlassian products are proprietary software applications.</p> <p>Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and <a data-event="clicked" data-uuid="dcfaa965-7d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Starter License" data-label-english="Starter License" href="/licensing/purchase-licensing">Starter License</a> holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.</p> <p>The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="dff1a837-0a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Who has access to product source code? Show" id="who-has-access-to-product-source-code" href="javascript:void(0);"> <span class="label"> Who has access to product source code?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item" id="sourcecode-1"> <div class="imkt-question-answer--answers-richtext"> <p>Source code access is available only to the nominated technical and billing contacts of a Data Center product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.</p> <p>Cloud customers do not have access to source code as the cloud code base is not customizable. In addition to cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at <a data-event="clicked" data-uuid="02d6b75c-bb0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="bis.doc.gov" data-label-english="bis.doc.gov" href="https://www.bis.doc.gov/">bis.doc.gov</a>.</p> <p>Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, <a data-event="clicked" data-uuid="02d6b75c-bb1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="click here" data-label-english="click here" href="https://developer.atlassian.com/platform/open-source/?utm_source=%2Fopensource%2F&utm_medium=301">click here</a>.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="659a7e77-33-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What customizations can be made? Show" id="what-customizations-can-be-made" href="javascript:void(0);"> <span class="label"> What customizations can be made?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <div class="imkt-question-answer--answers-item"> <div class="imkt-question-answer--answers-richtext"> <p>Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, and Bitbucket commercial, and academic license holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.</p> <p>The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.</p> <p>Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code.</p> <p>Under our customer terms, to the extent we make any source code available, customers are permitted to modify the source code of software products to develop bug fixes, configurations or additional features. As Atlassian software is proprietary, under no circumstance may customers embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications.</p> <p><strong>Please note</strong>: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at <a data-event="clicked" data-uuid="82d89297-130" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="bis.doc.gov" data-label-english="bis.doc.gov" href="https://www.bis.doc.gov/">bis.doc.gov</a>.</p> </div> </div> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="stack" data-sidebar-title="Atlassian Stack" data-title="Atlassian Stack" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Atlassian Stack </h2> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="5188f44e-b9-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="What was the Atlassian Stack? Show" id="what-was-the-atlassian-stack" href="javascript:void(0);"> <span class="label"> What was the Atlassian Stack?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>The Atlassian Stack is a bundled offering that combines every server or Data Center product, along with Premier Support, for a single easy to manage price.</p> <p><strong>On July 1, 2019, we announced the end of life of our Atlassian Stack license. You can no longer purchase a new Stack license.</strong></p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="7b4150c5-37-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Why did you decide to end-of-life Atlassian Stack? Show" id="why-did-you-endoflife-stack" href="javascript:void(0);"> <span class="label"> Why did you decide to end-of-life Atlassian Stack?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>We launched the Atlassian Stack offering to help our customers standardize on our Atlassian products. We consistently evaluate our offerings to ensure they are meeting your needs, and have found that many of you prefer to standardize on the Atlassian suite in other ways.</p> <p>Therefore, we have decided to discontinue the Atlassian Stack offering. You can no longer purchase a new Stack license.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Show", "hideText":"Hide", "showAllText":"Show all", "hideAllText":"Hide all", "useExpandAll":false, "useAccordionStyle":false } } </script></div> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="eccn" data-sidebar-title="Export Control Classification Numbers (ECCNs) " data-title="Export Control Classification Numbers (ECCNs) " > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Export Control Classification Numbers (ECCNs) </h2> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="ba0344ce-5f-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="ECCNs and Eligible License Exceptions for Atlassian Products Show" id="ECCNs-and-Eligible-License-Exceptions-for-Atlassian-Products" href="javascript:void(0);"> <span class="label"> ECCNs and Eligible License Exceptions for Atlassian Products<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Show</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--comparison-table " data-magpath="/wac/licensing/purchase-licensing/main/00/columns/00/content/0111/content/0/features/01/featureAspects/0/featureDescription/00"> <div class="table-padder standard "> <table class="reg-mob-labels adjusted-cols table--comparison-table cols3 style-labels check-color-slate " id="table-398e6e54"> <thead> <tr class="title header"> <th class="label lcol corner-label algn-center" > <h3>   </h3> </th> <th class="reg rcol top-header-label " > <h4> ECCN/CCATS </h4> </th> <th class="reg rcol top-header-label " > <h4> License Exception </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l algn-center" > <p> Jira Server </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c </br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Jira Software Data Center </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1 </br>CCATS: G162968 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(1) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Jira Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1 </br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Jira Mobile Clients </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992 </br>CCATS: <i>Self-classified</i> </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Jira Service Management Server </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G162966 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Jira Service Management Server (source code) </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G176366 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Confluence Server </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Confluence Data Center </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G162968 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(1) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Confluence Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Confluence Mobile Clients </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992</br>CCATS: <i>Self-classified</i> </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Hipchat Server </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G162967 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> HipChat Clients (e.g., for iOS, Android, and Adobe Air) </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Bitbucket Server (paid download) (formerly known as Stash) </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Bitbucket Data Center (formerly known as Stash) </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G162968 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(1) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Bitbucket Server Source Code (formerly known as Stash) </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Bamboo </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Bamboo Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br> CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Fisheye </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Fisheye Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G163389 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Crucible </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Crucible Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G163389 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> SourceTree </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Clover </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: EAR99</br>CCATS: <i>Self-classified</i> </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p>   </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Crowd </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Crowd Source Code </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D002.c.1</br>CCATS: G145812 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> ENC, (b)(2) </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Trello Client Side Apps </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992.c</br>CCATS: <i>Self-classified</i> </p> </td> <td class="reg r " > <div class="mobile-label"> <p>License Exception</p> </div><p> MASS MARKET </p> </td> </tr> <tr class=""> <td class="label l algn-center" > <p> Opsgenie </p> </td> <td class="reg r algn-center" > <div class="mobile-label"> <p>ECCN/CCATS</p> </div><p> ECCN: 5D992</br>CCATS: <i>Self-classified</i> </p> </td> <td class="reg r 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