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Otherwise, <a href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form">continue to complaints form</a>.</p> </noscript> <div class="panel panel-default" id="questions"> <header class="panel-heading"> <h2 class="mrgn-tp-sm panel-header" id="selection-choice">What are you contacting us about today?</h2> </header> <div id="step1" class="list-group hidefirst"> <a href="#access" class="step list-group-item">Complaint about Accessibility</a> <a href="#mobile" class="step list-group-item">Mobile Phone</a> <a href="#home-phone" class="step list-group-item">Home Phone</a> <a href="#radio" class="step list-group-item">Radio</a> <a href="#tv" class="step list-group-item">TV</a> <a href="#Internet" class="step list-group-item">Internet</a> <a href="https://applications.crtc.gc.ca/contact/eng/webmaster" class="list-group-item">CRTC Website Technical Support</a></div> <div id="mobile" class="list-group hidefirst"> <a href="#access" class="step list-group-item">Accessibility</a> <a href="#mobile_billing" class="step list-group-item">Billing</a> <a href="#ccts" class="step list-group-item">Contracts</a> <a href="#mobile_equipment" class="step list-group-item">Equipment</a> <a href="#mobile_qos" class="step list-group-item">Quality of service</a> <a href="#casl" class="step list-group-item">Spam</a> <a href="#mobile_telemarketing" class="step list-group-item">Telemarketing and unwanted calls</a> </div> <div id="home-phone" class="list-group hidefirst"> <a href="#access" class="step list-group-item">Accessibility</a> <a href="#home-phone_billing" class="step list-group-item">Billing</a> <a href="#ccts" class="step list-group-item">Contracts</a> <a href="#home-phone_choice-service" class="step list-group-item">Disconnection</a> <a href="#home-phone_qos" class="step list-group-item">Quality of service</a> <a href="#home-phone_telemarketing" class="step list-group-item">Telemarketing and unwanted calls</a> </div> <div id="radio" class="list-group hidefirst"> <a href="#advertising" class="step list-group-item">Advertising</a> <a href="#radio_programming" class="step list-group-item">Programming</a> <a href="#radioSmt" class="step list-group-item">Topic not listed</a> </div> <div id="tv" class="list-group hidefirst"> <a href="#access" class="step list-group-item">Accessibility</a> <a href="#tv_advertising" class="step list-group-item">Advertising</a> <a href="#tv_billing-choice" class="step list-group-item">Billing</a> <a href="#tv_equipment" class="step list-group-item">Equipment</a> <a href="#tv_programming" class="step list-group-item">Programming</a> </div> <div id="Internet" class="list-group hidefirst"> <a href="#access" class="step list-group-item">Accessibility</a> <a href="#internet_billing" class="step list-group-item">Billing</a> <a href="#internetSmt" class="step list-group-item">Broadband Fund</a> <a href="#ccts" class="step list-group-item">Contracts</a> <a href="#internet_qos" class="step list-group-item">Quality of service</a> <a href="#casl" class="step list-group-item">Spam</a> </div> <div id="mobile_billing" class="list-group hidefirst"> <a href="#ccts" class="step list-group-item">Disconnection fees</a> <a href="#ccts" class="step list-group-item">Overbilling</a> <a href="#ccts" class="step list-group-item">Rate increases</a> <a href="#ccts" class="step list-group-item">Text messaging fees</a> <a href="#cellularSmt" class="step list-group-item">Topic not listed</a> </div> <div id="mobile_equipment" class="list-group hidefirst"> <a href="#ccts" class="step list-group-item">A defective mobile phone</a> <a href="#ccts" class="step list-group-item">A lost or stolen mobile phone</a> <a href="#ccts" class="step list-group-item">Unlocking a mobile phone</a> <a href="#cellularSmt" class="step list-group-item">Topic not listed</a> </div> <div id="mobile_qos" class="list-group hidefirst"> <a href="#ccts" class="step list-group-item">Disconnection</a> <a href="#cellularSmt" class="step list-group-item">Keeping a number when switching service providers</a> <a href="#ccts" class="step list-group-item">Poor service from a company representative</a> <a href="#ccts" class="step list-group-item">Service not delivered as promised</a> <a href="#cellularSmt" class="step list-group-item">Service unavailable</a> <a href="#ccts" class="step list-group-item">Terms and conditions not being met</a> <a href="#cellularSmt" class="step list-group-item">Topic not listed</a> </div> <div id="mobile_telemarketing" class="list-group hidefirst"> <a href="#vcr-choice" class="step list-group-item">Calls during a federal election</a> <a href="#dncl" class="step list-group-item">Unwanted telemarketing calls</a> <a href="#telemarketingSmt" class="step list-group-item">Telemarketing rules in Canada</a> </div> <div id="home-phone_billing" class="list-group hidefirst"> <a href="#home-phone_choice-service" class="step list-group-item">Disconnection fees</a> <a href="#home-phone_choice-service" class="step list-group-item">Overbilling</a> <a href="#home-phone_choice-service" class="step list-group-item">Rate increases</a> <a href="#telephoneSmt" class="step list-group-item">Topic not listed</a> </div> <div id="home-phone_qos" class="list-group hidefirst"> <a href="#telephoneSmt" class="step list-group-item">Keeping a number when switching service providers</a> <a href="#home-phone_choice-service" class="step list-group-item">Poor service from a company representative</a> <a href="#telephoneSmt" class="step list-group-item">Service unavailable</a> <a href="#telephoneSmt" class="step list-group-item">Service not delivered as promised</a> <a href="#home-phone_choice-service" class="step list-group-item">Terms and conditions not being met</a> <a href="#telephoneSmt" class="step list-group-item">Topic not listed</a> </div> <div id="home-phone_telemarketing" class="list-group hidefirst"> <a href="#vcr-choice" class="step list-group-item">Calls during a federal election</a> <a href="#dncl" class="step list-group-item">Unwanted telemarketing calls</a> <a href="#telemarketingSmt" class="step list-group-item">Telemarketing rules in Canada</a> </div> <div id="advertising" class="list-group hidefirst"> <a href="#asc" class="step list-group-item">Inappropriate content</a> <a href="#cb" class="step list-group-item">False or misleading content</a> </div> <div id="radio_programming" class="list-group hidefirst"> <a href="#cbsc-radio" class="step list-group-item">Programming concerns (including violence, offensive language, false or misleading content, and other concerns)</a> <a href="#radioSmt" class="step list-group-item">Topic not listed</a> </div> <div id="tv_advertising" class="list-group hidefirst"> <a href="#asc" class="step list-group-item">Inappropriate content</a> <a href="#cb" class="step list-group-item">False or misleading content</a> <a href="#tv_advertising_sound" class="step list-group-item">Sound levels</a> </div> <div id="tv_billing-choice" class="list-group hidefirst"> <a href="#tvSmt" class="step list-group-item">Charged for paper bill</a> <a href="#tv_billing" class="step list-group-item">All other billing issues</a> </div> <div id="tv_equipment" class="list-group hidefirst"> <a href="#tv_equipment_pvr" class="step list-group-item">PVR, digital boxes, remote controls</a> <a href="#tvSmt" class="step list-group-item">Topic not listed</a> </div> <div id="tv_programming" class="list-group hidefirst"> <a href="#tv_programming_availability" class="step list-group-item">Availability and choosing individual channels</a> <a href="#cbsc-tv" class="step list-group-item">Programming concerns (including violence, offensive language, false or misleading content, and other concerns)</a> <a href="#tvSmt" class="step list-group-item">Signal substitution</a> <a href="#tvSmt" class="step list-group-item">Topic not listed</a> </div> <div id="internet_billing" class="list-group hidefirst"> <a href="#ccts" class="step list-group-item">Billing errors</a> <a href="#ccts" class="step list-group-item">Disconnection fees</a> <a href="#internet_billing_rates" class="step list-group-item">Rate increases</a> <a href="#internetSmt" class="step list-group-item">Topic not listed</a> </div> <div id="internet_qos" class="list-group hidefirst"> <a href="#internetSmt" class="step list-group-item">Internet not available</a> <a href="#ccts" class="step list-group-item">Poor service from a company representative</a> <a href="#ccts" class="step list-group-item">Service not delivered as promised or terms and conditions not being met</a> <a href="#internetSmt" class="step list-group-item">Slow Internet speeds</a> <a href="#internetSmt" class="step list-group-item">Topic not listed</a> </div> <div id="home-phone_choice-service" class="panel-body hidefirst"> <p>Do you live in an area where you have choice of service?</p> <div class="list-group"> <a href="#ccts" class="step list-group-item">Yes</a> <a href="#telephoneSmt" class="step list-group-item">No</a> </div> </div>  <div id="tv_equipment_pvr" class="panel-body hidefirst"> <p>For concerns related to <strong>PVRs, digital boxes and remote controls</strong>, please contact your service provider directly.</p> </div> <div id="tv_billing" class="panel-body hidefirst"> <p>For concerns related to <strong>billing errors</strong>, rate increases or equipment costs, you should try to resolve the issue with your service provider.  Many questions or complaints are resolved at this stage.  If your issue remains unresolved, you may want to consider re-examining the services you have with your provider or consider an alternative, competitive provider.</p> </div> <div id="tv_programming_availability" class="panel-body hidefirst"> <p>If you subscribe to a cable service (that has over 20,000 subscribers in your area); or to a satellite TV provider; or a telephone company offering TV service over the internet, your provider must give you the option of subscribing to a basic TV package priced at no more than $25 (excluding equipment and taxes).</p> <p>The basic TV package includes:</p> <ul> <li>local and regional television stations</li> <li>channels of public interest that must currently be distributed to all subscribers (such as the Cable Public Affairs Channel, Aboriginal Peoples Television Network, and the Weather Network)</li> <li>provincial educational channels</li> <li>and, if available, community channels and the services operated by provincial legislatures.</li> </ul> <p>In addition, providers <strong>may</strong> also include, in the basic TV package, local AM and FM radio stations, additional Canadian stations from another province or territory, and stations affiliated with the U.S. commercial networks (ABC, NBC, CBS, Fox and PBS).<br> After you subscribe to the entry-level service, you may choose to pick and pay for singular additional services; or choose from small pre-assembled packages; or create your own package.   <br> Make sure you shop around. If you decide to switch, you won’t be charged disconnection fees. However, make sure you consider:</p> <ul> <li>whether there are any charges for new equipment;</li> <li>whether the new provider offers service to your area;</li> <li>that there are no unmet conditions to you receiving their service such as equipment restrictions where you live; and</li> <li>if you subscribe to a bundle of services with your current provider, you may lose any benefits or rebates by removing the TV service from the bundle.</li> </ul> <p>See all of the competitive options available to you: <a href="/eng/television/program/alacarte.htm">You Have Choices. Demand Better.</a></p> <p>If you suspect that your provider is not following the CRTC’s rules, please let us know by filling out our <a href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=5&_ga=1.139517811.1391705130.1480949469">complaint form</a>.</p> </div> <div id="tv_advertising_sound" class="panel-body hidefirst"> <p>If you think that a <strong>TV commercial is excessively louder than the preceding program</strong>, and that the perceived difference in volume is not due to other factors, <strong>contact your broadcaster or television service provider</strong> about your concerns.</p> <p>If you cannot resolve the issue by dealing directly with your broadcaster or television service provider, and you believe that they have not adopted the necessary measures to ensure that commercials are transmitted at a similar volume to the adjacent programming, contact us about your <strong>sound levels</strong> issue. We will get back to you within 10 business days.</p> <p>Your complaint must include:</p> <ul> <li>an acknowledgement that you have contacted the broadcaster or television service provider regarding this issue</li> <li>a description of the problem and/or your concerns</li> <li>the name of your television provider and the name of the TV station</li> <li>the date and time of the program</li> </ul> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=5">Contact us</a></p> </div> <div id="internet_billing_rates" class="panel-body hidefirst"> <p>For concerns related to <strong>rate increases</strong>, please contact your service provider directly.</p> </div> <div id="ccts" class="panel-body hidefirst"> <p>For concerns related to <strong><span id="CCTSissueType"></span></strong>, you should try to resolve the issue with your service provider. Many questions or complaints are resolved at this stage.</p> <p>If your issue remains unresolved, please contact the Commission for Complaints for Telecom-television Services (CCTS) for assistance. The CCTS is an independent organization dedicated to working with you and your telecommunications service provider to resolve complaints relating to your telecommunications services.</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://www.ccts-cprst.ca/complaints/how-to">Contact the CCTS</a></p> <p class="hidefirst mrgn-tp-md" id="northwestel">If you are a Northwestel customer, please <a href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=32">contact us</a> directly.</p> </div> <div id="dncl" class="panel-body hidefirst"> <p>The National Do Not Call List (DNCL) gives consumers a choice about receiving <strong>telemarketing calls</strong>. You can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. <a href="https://www.lnnte-dncl.gc.ca/en/Consumer/Register/#!/">Register for the National DNCL</a>.</p> <p><strong>Telemarketing complaints</strong> must be submitted to the National Do Not Call List (DNCL) online or by phone at 1-866-580-DNCL (3625).</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://www.lnnte-dncl.gc.ca/en/Consumer/Complaint/#!/">Contact the DNCL</a></p> </div> <div id="vcr-choice" class="panel-body hidefirst"> <p>Political parties that are registered on the <a href="/eng/phone/rce-vcr/phone.htm">Voter Contact Registry</a> (VCR) are permitted by law to contact you.</p> <p>If you have been called by someone you think may have violated the VCR requirements, contact us about your issue.</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="/eng/phone/rce-vcr/plaint.htm">Contact us</a></p> </div> <div id="asc" class="panel-body hidefirst"> <p>For concerns related to <strong>inappropriate content in advertising</strong>, you should try to resolve the issue with the broadcaster. Many questions or complaints are resolved at this stage. </p> <p>If your issue remains unresolved, please contact Advertising Standards Canada (ASC). As Canada’s advertising self-regulatory body, they administer the <a href="https://adstandards.ca/code/"><em>Canadian Code of Advertising Standards</em></a>, the principal instrument of advertising self-regulation in Canada. The <em>Code</em> sets the criteria for acceptable advertising and forms the basis for the review and adjudication of consumer and advertising disputes.</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://adstandards.ca/complaints/">Contact the ASC</a></p> </div> <div id="cb" class="panel-body hidefirst"> <p>If you believe the <strong>ad to be false or misleading</strong>, please contact the Competition Bureau. The Competition Bureau promotes truth in advertising in the marketplace by discouraging deceptive business practices and by encouraging the provision of sufficient information to enable informed consumer choice.</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/00157.html#infocentre">Contact the Competition Bureau</a></p> </div> <div id="cbsc-radio" class="panel-body hidefirst"> <p>For concerns related to <strong>programming</strong>, you should try to resolve the issue with the station. Many questions or complaints are resolved at this stage.</p> <p><strong>Is the broadcaster a member of the Canadian Broadcast Standards Council (CBSC)?</strong></p> <p> The CBSC is the complaints resolution body for private radio and TV stations and discretionary services. <a href="http://www.cbsc.ca/associates/">Check if the broadcaster is a member of the CBSC</a>. If it is, contact the Council.</p> <p><a class="btn btn-primary" href="http://www.cbsc.ca/make-a-complaint/">Contact the CBSC</a></p> <details> <summary><strong>What to do if the broadcaster is not a member of the CBSC.</strong></summary> <p> If your broadcaster is not a member of the CBSC, contact us about your issue. We will get back to you within 10 business days.</p> <p>Your complaint must include:</p> <ul> <li>a description of the problem and/or your concerns</li> <li>the name of the station</li> <li>the date and time of the program</li> </ul> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=6">Contact us</a></p> </details> </div> <div id="cbsc-tv" class="panel-body hidefirst"> <p>For concerns related to <strong>programming</strong>, you should try to resolve the issue with the station. Many questions or complaints are resolved at this stage.</p> <p><strong>Is the broadcaster a member of the Canadian Broadcast Standards Council (CBSC)?</strong></p> <p> The CBSC is the complaints resolution body for private radio and TV stations and discretionary services. <a href="http://www.cbsc.ca/associates/">Check if the broadcaster is a member of the CBSC</a>. If it is, contact the Council.</p> <p><a class="btn btn-primary" href="http://www.cbsc.ca/make-a-complaint/">Contact the CBSC</a></p> <details> <summary><strong>What to do if the broadcaster is not a member of the CBSC.</strong></summary> <p> If your broadcaster is not a member of the CBSC, contact us about your issue. We will get back to you within 10 business days.</p> <p>Your complaint must include:</p> <ul> <li>a description of the problem and/or your concerns</li> <li>the name of the station</li> <li>the date and time of the program</li> </ul> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=5">Contact us</a></p> </details> </div> <div id="casl" class="panel-body hidefirst"> <p>If you have <strong>a question</strong> about <strong>Internet spam</strong>, visit <a href="http://fightspam.gc.ca/eic/site/030.nsf/eng/home">Canada’s Anti-Spam Legislation website</a>.</p> <p>If you have <strong>a complaint</strong> about <strong>Internet spam</strong>, please submit it to the Spam Reporting Centre.</p> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="http://fightspam.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S">Contact the Spam Reporting Centre</a></p> </div> <div id="access" class="panel-body hidefirst"> <p>If you have an accessibility complaint related to phone, TV or Internet services, we can help.</p> <p> If your accessibility complaint is not related to phone, TV or Internet services, we may refer you to another organization that is better suited to address your issue.</p> <p> Before you file a complaint with us, you may want to look into whether one of the organizations listed below is more appropriate to deal with your accessibility complaint.</p> <ul> <li><strong>Transportation services</strong> <ul> <li><a href="https://otc-cta.gc.ca/eng/accessibility-complaints-about-transportation-services">Canadian Transportation Agency</a></li> </ul> </li> <li><strong>Human Rights</strong> <ul> <li><a href="https://www.chrc-ccdp.gc.ca/en/complaints/am-i-the-right-place">Canadian Human Rights Commission</a></li> </ul> </li> <li><strong>If you are employed in a Government of Canada department or agency, or by the Parliament of Canada</strong> <ul> <li><a href="https://www.fpslreb-crtespf.gc.ca/en/triage.html">Federal Public Sector Labour Relations and Employment Board</a></li> </ul> </li> </ul> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=8">Contact us</a></p> </div>  <div id="submitToForm" class="panel-body hidefirst"> <p><span id="inMandate" class="hidefirst">This appears to fall within our mandate. </span>We will get back to you within 10 business days.</p> <div id="TVNote" class="hidefirst"> <p>Your complaint must include:</p> <ul> <li>a description of the problem and/or your concerns</li> <li>the name of your television provider and the name of the TV station</li> <li>the date and time of the program</li> </ul> </div> <div id="subNote" class="hidefirst"> <p>Your complaint must include:</p> <ul> <li>the date and time of the program</li> <li>the title or description of the program</li> <li>the channel number and name of the programming service</li> <li>the name of your television provider</li> <li>how the apparent error affected your ability to the watch program</li> </ul> </div> <p class="mrgn-bttm-0"><a class="btn btn-primary" href="#" id="complaintsURL">Contact us</a></p> </div> <footer class="panel-footer hidefirst"> <button type="button" class="btn btn-default btn-sm" id="back"><span class="glyphicon glyphicon-arrow-left"></span> Back</button> </footer> </div> <h2 class="mrgn-bttm-sm mrgn-tp-xl">Popular Questions</h2> <p>Get answers for the most popular questions this month.</p> <div class="wb-tabs"> <div class="tabpanels">  <details id="details-panel1"> <summary><span class="fas fa-mobile-alt"></span> Phone</summary> <div class="list-group"> <a href="/eng/contact/phone/q30.htm" class="list-group-item"><span class="text-primary"> What is the CRTC doing about cell phone and Internet outages? </span></a> <a href="/eng/contact/phone/q29.htm" class="list-group-item"><span class="text-primary"> Can companies charge a fee if I pay my bill by credit card? </span></a> <a href="/eng/contact/phone/q28.htm" class="list-group-item"><span class="text-primary"> There is no mobile wireless service on certain roads. </span></a> <a href="/eng/contact/phone/q27.htm" class="list-group-item"><span class="text-primary"> Can I get a paper copy of my monthly phone bill? </span></a> <a href="/eng/contact/phone/q26.htm" class="list-group-item"><span class="text-primary"> What is the CRTC doing about wireless competition? </span></a> <a href="/eng/contact/phone/q25.htm" class="list-group-item"><span class="text-primary"> Why can’t I receive wireless public alerts on my wireless device? </span></a> <a href="/eng/contact/phone/q22.htm" class="list-group-item"><span class="text-primary"> Why isn’t there more data being offered with these new low-cost data plans? </span></a> <a href="/eng/contact/phone/q21.htm" class="list-group-item"><span class="text-primary">Why don’t I receive the wireless test alerts?</span></a> <a href="/eng/contact/phone/q20.htm" class="list-group-item"><span class="text-primary">Why am I getting emergency alert messages on my cell phone? What if I don’t want to receive them, can I opt-out?</span></a> <a href="/eng/contact/phone/q19.htm" class="list-group-item"><span class="text-primary">We updated the Wireless Code – what you should know!</span></a> <a href="/eng/contact/phone/q5.htm" class="list-group-item"><span class="text-primary">There's a problem with my mobile phone bill!</span></a> <a href="/eng/contact/phone/q6.htm" class="list-group-item"><span class="text-primary">My phone contract got renewed without my approval.</span></a></div> </details> <details id="details-panel2"> <summary><span class="fas fa-desktop"></span> TV</summary> <div class="list-group">  <a href="/eng/contact/television/q9.htm" class="list-group-item"><span class="text-primary">Why are some NHL, MLS, MLB, NBA, NFL, CFL games blacked out?</span></a> <a href="/eng/contact/television/q18.htm" class="list-group-item"><span class="text-primary">I understand the need for commercial breaks, but ads shown during shows are ruining my TV viewing experience. Can anything be done?</span></a> <a href="/eng/contact/television/q8.htm" class="list-group-item"><span class="text-primary">These commercials are too loud. How do I report this?</span></a> <a href="/eng/contact/television/q13.htm" class="list-group-item"><span class="text-primary">Why isn’t my TV provider letting me pick channels like Super Écran, TMN and HBO individually? Why do I have to buy all the different feeds together?</span></a> <a href="/eng/contact/television/q14.htm" class="list-group-item"><span class="text-primary">What about my sports services? Why can’t I get TSN 1 without TSN 2, 3, 4 or 5?</span></a> <a href="/eng/contact/television/q1.htm" class="list-group-item"><span class="text-primary">Can I pick my own TV channels?</span></a> <a href="/eng/contact/television/q12.htm" class="list-group-item"><span class="text-primary">Could it cost me more to pick-and-pay for only the channels I want rather than stay with my current bundle of channels?</span></a> <a href="/eng/contact/television/q10.htm" class="list-group-item"><span class="text-primary">Why is it costing me more to go pick & pay than to stay with my current TV bundle?</span></a> <a href="/eng/contact/television/q2.htm" class="list-group-item"><span class="text-primary">I want to watch American Netflix. Why are you blocking it?</span></a> <a href="/eng/contact/television/q3.htm" class="list-group-item"><span class="text-primary">There isn't enough competition in my area.</span></a> </div> </details> <details id="details-panel3"> <summary><span class="fas fa-signal"></span> Internet</summary> <div class="list-group"> <a href="/eng/contact/phone/q30.htm" class="list-group-item"><span class="text-primary"> What is the CRTC doing about cell phone and Internet outages? </span></a> <a href="/eng/contact/internet/q24.htm" class="list-group-item"><span class="text-primary">When will the CRTC announce its selected projects for the Broadband Fund’s third call for applications?</span></a> <a href="/eng/contact/internet/q4.htm" class="list-group-item"><span class="text-primary">My Internet speed isn't fast enough.</span></a> <a href="/eng/contact/internet/q15.htm" class="list-group-item"><span class="text-primary">I’m not getting the internet speed I’m paying for.</span></a> </div> </details> <details id="details-panel4"> <summary><span class="fas fa-headset"></span> Telemarketing</summary> <div class="list-group"> <a href="/eng/contact/telemarketing/q7.htm" class="list-group-item"><span class="text-primary">What is the CRTC doing about telemarketers?</span></a> </div> </details> <details id="details-panel5"> <summary><span class="fas fa-exclamation-triangle"></span> Spam</summary> <div class="list-group"> <a href="/eng/contact/spam/q23.htm" class="list-group-item"><span class="text-primary">Are all emails or text messages allowed under CASL?</span></a> </div> </details> </div> </div> <section class="alert alert-info mrgn-tp-lg"> <h2>How to report spam</h2> <p>Canadians can report spam to the <a href="https://www.fightspam.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S">Spam Reporting Centre</a>. Contact your local law enforcement if you have been threatened, are a victim of a crime, or fear for anyone's safety.</p> </section> <h2>Talk to us</h2> <p><strong>Hours of operation</strong>: Our phone and chat lines are open during the week except for statutory holidays. 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